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Only place to stay in Austin!
Starting at the curb with the doorman and going all the way to the housekeepers on your floor (and anyone you'll encounter on the way), every one of the staff makes you feel welcome. They treat you like a guest in their home. Their use of name recognition, pleasant eye contact and their genuine tone when asking "how are you?" goes a long way in making the guest feel very comfortable here. | 5 | null |
Convenient but noisy location
We stayed here early August for our 10th anniversary. If you want to be central San Francisco to be able to walk to all sites then this place is perfect. I really liked the trendy lobby and setting but was disappointed with our room since it was much smaller than the photos suggested. There was no where to put our clothes and they did not even have hangers for our clothes. They were friendly and helpful at the desk and the free wine bar late afternoon was welcomed after walking all over this fine city. The noise from the street did make sleeping difficult but cannot fault them since thhates what happens with such a central location. | 3 | null |
A wonderful hotel.....
We stayed at the Bristol Hotel in San Diego for 5 nights as part of a wedding party. Everything about the Bristol was 5 star. The rooms are extremely large - we had a Californian King size bed and a roll away bed (for our 14 year old son) and we still had a stack of room for the three of us. The front desk staff were so helpful with any question we asked, and we found them extremely friendly. I would highly recommend this hotel and would absolutely stay there again. It really is a boutique hotel. | 5 | null |
Best value on Union Square
Excellent staff and good breakfast. Try the corned beef hash! Rooms are not huge but more than adequate and comfortable. Wi-Fi can get a bit overloaded but works well when you are connected. Location is obviously superb as nearly everywhere is either an easy walk or on nearby public transport. If you prefer the more traditional style of hotel, this is definitely one to look at. | 4 | null |
Excellent Staff!
My brother booked me this hotel. It was convienently located near Union Square & Chinatown with fairly level walking. Starbucks is a block away. We were impressed by the attentiveness of the staff - they were fabulous -their recommendations for dining were excellent. Our room was mid-sized and facing another building, very quiet even on Friday & Saturday night. The only thing that was missing was a fan in the bathroom, other than that everything was top-notch. We really enjoyed the garden walk on the 3rd floor and complimentary tea/coffee. I will stay here again when in SF. This is a hidden jewel. | 5 | null |
Needs some renovation
Embassy Row Hotel's biggest plus is definitely the location. On embassy row, It is less than 5 minutes away from the Dupont metro stop (red line). There's also plenty of restaurants, bars, and cafes nearby. The restaurants are more of the upper end in terms of price though, since it is the nicer part of DC. There's a few cafes for coffee and baked goods, but there's also a lot of bookstore cafes, which is something a little different from LA.
The hotel does need some major renovations though. The hotel just feels... old, from the lobby, to the hallways, to the rooms. I had a single room and I would say the size is probably fairly standard for East Coast standards. TV is the old school tube TVs. For business, it was good though, since it had free wi-fi and continental breakfast included. Bed wasn't bad, pillow had no firmness.
Staff was pretty nice and check-in/check-out was a breeze.
There was something happening while we were there so rates were hiked up super high. It was unavoidable but it did feel like a bit of a rip off. Wouldn't mind staying here again if it was for business, but if I'm coming to DC for fun, definitely looking for a different option. | 3 | null |
Great location with free parking, that's it!
To my knowledge, this is the only hotel that still offers free parking for hotel guests. My friends and I chose this hotel practically for that. It is located along 42nd street so besides the free parking, location was almost perfect. This hotel suited us since we didn't stay in the hotel that much. We practically just slept there. We were out by 10am and came home almost midnight the two nights we were there.
The hotel is old. The elevator opens a bit more than half way and gets a bit stuck, I was afraid it will lock me inside but it didn't. I guess it is really just old. Front desk, not very friendly but helpful, so I guess it is ok. If we didn't have a car to worry about, we would have chosen a different hotel to stay in. | 3 | null |
excellent location
From Feb 24-27. If you want Time Sq. at decent price this is it. Good view of square from window. Next door to Palace Theatre. Room not as big or as nice as Double Tree Ft Lauderdale; but this is NYC. Sofa bed pull out could use a redo as it was a bit lumpy. Everything functional, in room safe, microwave, bar fridge, extra counter with sink, small coffeemaker, coffee&tea. 2 Tv's, 2 phones. Bathroom tub could use a redo, shower temp & strength was good. Extra towels & pillows given when asked at hotel but not in room as requested (& confirmed) in advance online with reservation link. Had 2 bar people. Unfortunately didnt get names. 1st male one was concerned about his tip; had no suggestions, didn't show menu. 2nd female one (kudos to her) showed us menu, made suggestions, offered to carry drinks to table. Concierge & front desk friendly helpful though my daughter (after a 3 month stay) knew some subway lines better then they did. Soundproofing to outside noise excellenet; heard only a little noise from hallways inside.Would stay here again. | 4 | null |
Unimpressive at best.
This was my first stay at a Ramada and I should have listened to my coworkers warnings. I chose the Ramada because it is close to my current job site.
The most important thing about hotel rooms for me is that they are clean, safe, and quiet. Both rooms I have received here have broken privacy locks. The first room I had also had doors that were in need of repair and were difficult to close. The bathroom fan is very loud. The beds are overly firm. Most likely you will hear everything going on in the hall and rooms next to you.
The breakfast buffet has hot food, which was a nice surprise, but the English muffin I tried one day was stale. | 2 | null |
Fabulous Location and Great Hotel
This was our 1st trip to NY and we couldnt have picked a hotel in a better location - 5 mins max walk to Times Square. Our room was on the 15th floor and faced the back of the hotel so very very quiet. The room was spotless and the bed very comfy and microwave, fridge and coffee maker were all nice touches. There is an abundance of shops, delis & restaurants near the hotel. We went to see Chicago at the Ambassador Theater (few mins walk) and the Greyline Bus Night Tour - included bus tour of New York areas, visit to Chelsea Market, 1hour ferry cruise taking in sights such as Statue of Liberty, Ellis Island and Brooklyn Briddge, dinner in Little Italy and completed with a trip to the top of the Rockerfeller Tower where the views were magnificent - i would recommend this trip as lets you see loads of NY if your only there for a few days. We are saving up to return to NY next year and will definitely stay at the Belvedere. | 4 | null |
Outstanding hotel
This city hotel should be an example of how to do it. Friendly and attentive service, easy to use gym, reasonably priced beer and wine, clean rooms, and excellent meeting space and food. The views were wonderful and the rooms were quiet. Yea. | 5 | null |
Struggling to Provide Service
I am a gold member of the Omni. I stayed for business 17-19 June at the San Diego Hotel. Their services were not up to my usual experience. When I arrived, there were problems with the television. They sent a technician to service the problem, but he said that it was not possible to address the issue. It was a problem with the "older" television. I contacted the front desk. They were friendly, but they said that due to a a hotel wide computer problem they could not address any concerns until this was fixed. I decided to wait until the next day. They sent a second technician after I called them again the next day. They were unaware that I had an issue, so I explained it again, eventually having to appeal my case to the manager. In time, they eventually addressed the issue (and comped me a few dollars for the inconvenience). But, the usual great service I have generally expected from the Omni was just not there. For example, they regularly deliver the paper and they forgot this. I called again and they said that this was not a regular part of this service until I reminded them that I was a gold member and had requested this before I came. They apologized and then eventually sent me a paper. The room was adequate, but lacked good organization. I had to look around for a place to plug in the coffeemaker. The carpet was older. Room was drab. On the positive side, the view was indeed nice, but for the extra price they charged me for the view I expected this. I likely won't stay here again given the many excellent options available in San Diego. I wondered, at the end, why anyone would want to accumulate points at the Omni. There is not much point to it. They need substantial encouragement to provide top quality service. | 2 | null |
Great Location!
The hotel was in a fantastic location, with great rooms...ours was of the majority of LA and the Hollywood sign. The breakfast was expensive. The pool isn't the best with limited sun beds especially in the sun. There is no easy access wifi which is annoying especially today. The location, however is fantastic, a stones throw away from the walk of fame and chinese theatre and the hotel is attached to a shopping 'mall' with restaurants....just don't go to the crepe place, the pancakes taste of rubber. Staff were very friendly and will go back again. | 4 | null |
Lots of Space, Impossibly Loud Construction
Stayed for a recent business trip. The staff was nice enough. The rooms are really efficiencies, with little dated kitchens in them and slightly tired furnishings. If I was doing an extended stay, this would be a decent choice except ....
there is CRAZY LOUD WALL THUMPING CONSTRUCTION all day. If you plan to be gone from the hotel all day, then don't worry --- but god help you if you try to work during the day in your room. My whole room was LITERALLY SHAKING starting at 9:30 am. I had to check out and hang out in the Waldorf lobby across the street. Of course, you don't learn this until you check-in, so you're kind of screwed at that point. I will never stay here again. | 3 | null |
Disappointed
We just stayed one night. The hotel room was very nice. We had adequate coffee which is a big plus when traveling. We did not have a safe nor a refrigerator which I thought was strange. But, that being said, I would have given them more points were it not for the rudeness of the restaurant and desk staff when we left regarding the buffett. For whatever reason I thought it was included with the room, that it was paid for. I was told it was not and no accomodation was offered to help me out. They could have said, sorry but let me give you a discount for your trouble. Nothing. Just no. Disappointing! | 3 | null |
Pet Friendly
This was the second time that we'd stayed at this hotel. Our experiences both times were very good. The front desk clerks were professional and helpful; housekeeping did a great job at cleaning our room; and the breakfast bar hostess was very pleasant and thorough. We believe this hotel offers an excellent value for our money. We travel with our dog, and I greatly appreciate the hotel's pet friendly policy. This was our initial reason for staying at this facility, and we will be returning whenever we're in the Indy area. The rooms are up-to-date and the facility is very pleasant for spending several days. We definitely enjoyed our stay, and the only suggestion I would offer is to include some sort of protein in the breakfast. This could be as simple as peanut butter, or even scrambled eggs. | 4 | null |
Would not rate it 4 stars like it says...
This hotel got great reviews some places so when we found it through hotwire, we decided to book it because of the 4 star rating as well. It started off poor when we paid for a king room and they put us in a queen room and originally told us that the whole hotel was booked and no way to change it. Finally after talking to guest services more, they finally moved us to another room with a king sized bed that was on the top (29th) floor right next to their "c-view terrace" bar, stating it was very sound proof, which it really wasn't. Not only did they mess up our room originally, my parent traveled with us and we all booked everything together, but then we were put on the 22nd (before the room change) and 7th floors, being told there was no way to change it. The elevator situation was terrible, at one point we were going from my parents room to our room and my husband and I had to wait over 20 minutes, finally getting to our room and neither of our keys worked any longer so then had to go back downstairs to guest services. None of the rooms were very "sound proof", it is located right by 2 or 3 hospitals and even being on the top floor were constantly woke up throughout the night from ambulances and by delivery/garbage trucks as well. My parents room had some small black bugs in the bathroom, our room had no hair dryer, missing "snack" items they provide for a charge and tried charging me for them, as well as the curtain wouldn't come down and we could hardly get the door open because it stuck so bad you had to constantly shake it forcefully before it would open. The service in both the "c-view terrace" bar and "c-house" restaurant was terrible, the first night we arrived we wanted a drink and went to the terrace bar, after waiting 15 minutes the waitress finally came over with drink menu, when asked the specials she said she didn't know and left to find out, however never came back before we sat another 10-15 minutes waiting so finally just left to try a different restaurant on the magnificent mile for a drink. The bartender at the "c-house" restaurant was terrible each time we were in there for drinks, made drinks wrong and was very short with us. Apart from the good location on the mile, there was nothing speical about this hotel, I would never stay there again. | 2 | null |
Nice but Stark
Guess I like the old standard hotels with cozy stye furniture and Lights.
. After a long day of traveling, you just want to relax but the TV was broken and ice was only available at the reception desk, the Aloft is not for me. | 3 | null |
Great price for a nice motel.
We stayed at Padre Trail Inn for 3 nights and all in all were very happy. The room was nothing special but for the great price we couldn't have expected any more. The only downside was been on the ground floor we suffered with alot of noise from upstairs, and whoever was upstairs liked to stomp around constantly from around 6am! The breakfast was very good and there was always plenty of it. The location is great, literally a 5 minute walk to Old Town, which is a great place with plenty to do and lots of restaurants. Its only a ten minute walk to the Old Town trolley (tram) terminal which gets you to Downtown San Diego in about 15 minutes. | 4 | null |
No return phone call after problem with stay
Plus: I liked the room, location is good (Westwood downtown area maybe a half mile), staff on site seemed generally friendly, hotel was clean.
Minus: I didn't like the bed in either of our two rooms, so I asked for a roll away to try that out and they charged me for it, seemed a little lame. The heated pool could have for sure been warmer, it was the end of March, warm enough out to spend a little extra money and get it past cold.
The real bad: We valeted, our iPad was 100% stolen from our van. We know you aren't supposed to leave things, but we never in our life had a problem. My wife mentioned it in the hotel and I told her it would be fine. Weak. The hotel still charged us for valet (I am out $700 on this already right?) and then ignored my request to have the valet company and/or hotel manager contact me (neither bothered). The valet workers weren't the friendliest by any means, and at least one was apparently a thief. Again, I understand it's my job to not leave it, but when I hand you the keys I should still count on you to not steal from me, and when I let you know someone did have the courtesy to follow up. The hotel is making the first and last impression a less than stellar one in my opinion, by having this company represent them. And the manager doesn't even take the time to contact me, no apology, no refund on parking??
We have stayed in Kimpton properties in the past (on a pretty regular basis) and after this one ignoring me I won't be again. | 2 | null |
Expensive Tiny Rooms
Came and stayed in this hotel because its in the city area but find out that it doesn't worth the price. You have to pay for everything even though the price was at US$350 + service charge! The air condition is also quite noisy in the room. | 3 | null |
Hotel Review
The staff & management have been extremely helpful and very friendly. The maintenance & up keep at this hotel is second to none. Would highly recommend this hotel to anyone, including families, and I have already booked to bring my family & friends from Scotland next May for a vacation.
Regards Mr Glenn McMillan from Scotland | 5 | null |
Stay away.
One word. Terrible. On the first night huge noise woke us up at 5.30 AM. It was the sound of the gym next door... Walls in this property seem to be made of paper - we thought we are in the middle of Times Square at rush hours. I called the reception to complain about 5.30 AM 'early wake-up' and what I heard? "We can do nothing - the gym is 24/7". They didn't even try to help us. Yes, the staff... Rude! DIdn't even replied our "goodbye" on check-out. And last but not least - they give 15% discount to the guests for positive opinions on Trip Advisor! So it seems they try to buy positives. All in all - be aware and stay away! | 1 | null |
BED BUGS!!! Do NOT stay here!!!
My family and I checked into the ESA Houston/Greenway Plaza on a recent Thursday night, we had booked the place for a month because we recently sold our house and were waiting to close on a new property. Upon arrival we were told that our room was a smoking room, even though I requested a non-smoking room, being worn out and tired I didn't argue becuase the desk clerk, Jean, told me we could switch rooms in the morning. We were startled when a kinda nutty looking woman stormed into the lobby saying that she was leaving because the room she was in was swarming with bugs. I thought she was just nuts. But I should have listened to her, she was right!
The first couple days were pretty good, the maid came and cleaned up and we had a little kitchenette so we could cook and I could homeschool my son at the table in the room. We liked the location by shops and restaurants and close to the zoo. We thougth it would be ideal. NOT! It turned into a nightmare. First of all the bathroom sink leaked and I had to use a bathtowel to stop the leak. I went to the lobby to get a new towel and told the clerk what happened and she said she would have to charge me for a new towel. I told her NO WAY, that I was using the towel to stop a leak! She didn't even say they would fix the leak. So the next day I called to complain and they did send someone to fix it. In the meantime we visited friends who have a house by the bayou and that night I was itchy. I thought it was mosquito bites from being by the bayou. I was the only one in the family itching so I didn't think anything of it. By the next day I was really itchy. I took a shower and took some benadryl. I noticed at this time some little flying bugs that I thougth were gnats. I called to report it and she said she would send the maitenance guy down. She did. He showed up with his poison and sprayed under the sink. I was bitten by one of those suckers and I took the thing down to the lobby front desk to show the girl. Asked her if it was a bed bug and she said "I don't know, I don't think so." So being an idiot, I went back to the room. That night I called to make sure they cleaned the room the next day and I kept getting put off they kept saying they would get back to me and never did. After an itchy night I finally got pissed and took the sheets off. I was going to wash them myself and I found little bugs in the bed. I was freaked out and screaming. I called the desk and they denyed bedbugs, but called the maitenance man to come spray. He picked up the mattress and said "Oh, senora, thees ees bad. Yah. Those are bedbugs". I started crying and he took out his poison and started spraying. He said "You can sleep here. I took care of it." I said no freaking way. I called the desk and she said she would have another room tomorrow, at which point I lost it and said "Tomorrow? I wouldn't stay another minute in this place Let me talk to the manager." Of course the manager was not there and would not take my calls. So I calle dmy husband and then took another hot shower and when my dh got there we got packed up and left in 20 minutes. I stopped at the front desk where she refunded one night of my stay. Like that would make up for it. I told another guest about the problem and he promptly checked out.
I have been so traumatized by this, it's insane. I ended up with fewer than 10 bites, but the horror of seeing those dead bugs was awful. I can't imagine anyone staying here and I want to warn people I kept saying to the clerk it is a health hazard and she kept saying they weren't bedbugs and I would have to prove it. I pulled up my shirt and showed her my back and she just got mad. I kept saying she needs to warn others so they don't get bitten, well they won't do it and the customer service won't take my calls or answer my letters. I have no choice but to tell everyone I know not to stay here. I even contacted the local news and I will contact th health dept at the City of Houston. This is disgusting. Save your money and your sanity and stay somewhere else. Even the city park would be preferrable to this nightmare. | 1 | null |
Can Not Say Enough!
My wife and I stayed here with much of the wedding party for our son's marriage. The staff was, to a person, cheerful, very attentive and incredibly helpful. The valets always wished us a welcome back when we returned and asked us if we needed any directions when we departed. The fresh cooked breakfast was very good with an assortment of ingredients available for our omelets in the morning. These were cheerfully and expertly prepared by Brian who actually made getting up in the morning almost pleasant with his consistant smile and contagious humor. In fact, cheerful greetings from all employees was the norm rather than the exception.
The suite itself was wonderful. The bed was the most comfortable on which I have ever slept and many in our party volunteered the same sentiment without prior discussion. The location was, as others have mentioned, utterly fantastic! Set right in the heart of Downtown Denver, literally a stone's throw from the convention center and a block an-a-half from the 16th Street mall, it couldn't have been better.
We have stayed in countless hotels from Mazatlan to Maine and Monterey Bay to Virginia Beach and I would say I have never stayed in a better one. You simply cannot improve on perfection. My highest possible rating - you will simply love it! | 5 | null |
Pretty low end for the money
I booked 2 rooms and arrived with confirmation numbers in hand. It took at least 15 minutes to just check in from the time I handed the info over. We had 2 rooms and they were not cheap. One room was small, old, dark, with a window that was so dirty or stained you couldn't see out of it. Didn't matter though, because there was no view. Many layers of paint on everything....should have been rated a lower end hotel. One word description...shabby. Bathroom was the length of the tub and the width of the toilet...with no room to put your toiletries. The other room we had (facing street) was the same except it was a tiny bit bigger, same size bathroom, etc.
Tiny elevators with many stops to get up and down. People on elevator said the noise through the walls woke them at 7am on Sunday morning. You could hear all hallway noise of people coming and going from your bed.
Only good thing I can say is it had a comfortable bed! | 2 | null |
Nice hotel and great staff
I recently stayed at the Avalon Hotel for one night after a last minute scramble to find a place due to the horrible conditions of a previously booked hotel.
The staff was great. My business partners and I called and were over in 10 mins. They upgraded two of us and were very kind and accommodating. The rooms were nice and clean. The wi-fi was good and free.
One thing to note is that the street is more on the quiet side for NYC, which is good but there are not many taxis on that road. The bell hop had to take us down to the corner to help us find a cab. | 4 | null |
Good deal for San Diego Gaslamp
Very cool historic hotel. Enjoyed learning about the history and really liked the rooftop terrace. Rooms were fairly small but a great deal for being in the heart of downtown. | 3 | null |
Excellent hotel stay in Columbus, Ohio (Polaris Parkway)!
I travel for work between Cleveland and Columbus. I often leave Cleveland late afternoon or early evening for my drive down I-71 to Columbus. I recently discovered this NEW Holiday Inn Express just off Polaris Parkway exit on the north side of Columbus. It is FANTASTIC value for this area - the property is VERY SAFE, WELL MAINTAINED, CLEAN, FRIENDLY STAFF, GREAT BREAKFAST AREA, LOTS of DINING OPTIONS NEAR BY. A VERY NICE SURPRISE!
It also has a nice workout facility, heated in-door pool, and office center (for business travelers). EASY access to I-71 and I-270 - therefore EASY access to anywhere in Columbus!
MY NEW FAVORITE! | 5 | null |
Hotel with pretensions, in a bad part of town
We were looking forward to our visit to Nikko as a highlight of our road trip but it was a huge disappointment. The rooms are very small, with few facilities (no fridge, wifi chargeable for every device so you have to pay TWICE if you both have a laptop). We had to get lots of ice in seal bags to keep things in our cool bag fresh. Having been all around Arizona, Utah and Nevada prior to arrival, even the smallest of places had this covered as standard.
Nice bed linen not making up for a very so-so shower and those other deficiencies. The public areas are glitzy with marble and mirrored finishes, but there is not even a nice bar (we ended up going to the Hyatt for drinks!). The hotel website does a nice job, and perhaps the high roller rooms on the upper floors are gorgeous. We were down on the 7th.
Service was very good, concierge, valet, bellman and checkin services were all A1. Room allocation was definitely done on a "who you are" basis though, the higher the floor the better the hotel thinks of you. Offputting. The whole vibe of the Nikko is of smug superiority, and sadly the facilities don't really match up to their view of themselves.
Step out the door and you realise how run down this part of SF has become. It's been 10 years since my last visit and the area around Market & Mason has become much much worse than it was. I knew we were only a couple of blocks from Tenderloin but that used to be OK, now within 2 mins of leaving the building we were besieged by the beggars and freaks, and first hand experiences of the SFPD trussing 2 guys up on the sidewalk. One of the red uniformed street helpers advised us that this was a bad area and escorted us to a local store. So it wasn't a one off. We ended up staying in our hotel room a lot, which as I say was a disappointment.
My advice is unless staying on business nearby, you'd be better off in a room up in North Beach or Chinatown. | 2 | null |
Disappointed!
Read some good reviews and thought this would be a good place to stay. This hotel was very disappointing...rooms were dingy and bare. Beds are too hard and small. Bathroom was small and very outdated. Walls were paper thin, so thin that the "fitness room" (2 out of the 3 cardio machines were out of service the 4 days I was there) they claim to have doesn't have early morning or late availability so as not to disturb guests in the next room. Won't stay here again. | 1 | null |
Nice location but horrible hotel.
I stayed in this hotel for two nights. The rooms are ok but you can't sleep at night with all the noise in the hallways. I reserved three rooms with one king size and two rooms with double beds thru Travelocity. When I arrived on the first day, the stuff told me that all my rooms were with a king size bed. When I told them that I paid for two rooms with double beds they gave me only one room.(I thought I made a mistake on my reservation in Travelocity at that moment did not have my copy of my reservation with me). So I took the rooms. In the my first evening I saw a homeless lady riding the elevator, anyone can come and go in this hotel, no security at all. In my first night at 12:35am someone came and open my door (thank God, we had the lock) this person was trying to come in and was already calling security and the front desk. The hotel assigned the same room to this person.Horrible and all they said was we are sorry. The next morning I found the copy of my reservation I made in Travelocity and went to the front desk and showed them my reservation. They changed my mother's room with one king bed to a double beds. When we came back in the evening from a long day in the city, the room my mother got, one of the beds sheets were all dirty. I called the front desk for them to change the bedsheets. What they did was to send someone first, to make sure the bedsheets were dirty. (they did not believe me). I had to showed this person all the body hairs in the bedsheets. This will be my last time I stayed in this place. The location is great only walking distance to the Pier 39 and Fisherman's Wharf but is not worth the stayed. | 2 | null |
Vacation time
I am prior military and I got to stay in numerous hotels. I decided I was going to take my fiancee to a nice hotel. We found the Westin and found it was a 4 star hotel...apperantly. The stay was extreamly pricy for what it was, even after all the complaints that I had. The lobby was beautiful so I talked her into staying and I regreat it. The pool was filled with bugs, there was no hot tube, the food was horrid, and Service was like fast food, yet it was anything but fast and pleasent. We ended up throwing out food that cost $55!!! And for internet it is $10.95. The next day we stayed at the holiday inn and were extreamly pleased, and it was only $179 a night | 1 | null |
Excellent
Our 1st trip to NY and the Casablanca was a great find. The staff was fantastic, always ready to help out, hotel was super clean and quiet even though only steps away from Times Square. Had friends staying at another hotel and paying more for their rooms and it was a "dump"! When we make it back to NY this will be our home!!! Another plus was there continental breakfast and wine and cheese in the afternoon, well worth the $$$$$. | 5 | null |
Nice hotel in the middle of nowhere
Was there for a conference in the hotel therefore, stayed in the hotel. Shuttle service and staff were nice. Staff was very friendly and accommodating when I requested to move rooms the second night even though they were booked solid. Hotel was nice for the area, but there is nothing around there. Not a great place to send out of towners for a conference, especially when they have no vehicle. Only thing around is a Ruby Tuesday. | 4 | null |
Vast difference in rooms, few restaurants
Apparently the hotel was originally three separate buildings that were combined into one hotel. It would not be an ideal location for tourists, although the tram did stop a short block away. It is about a mile from the Kennedy, Sixth Floor Museum. The Neiman Marcus flagship store is about 5 or 6 blocks away, but no other big department stores or tourist attractions appeared to be near by. We booked a king size bed months before arriving, but were given two doubles in a spacious room in the central tower. When they changed us to a king, it was in the north tower and the room was very small - there was only room for one night stand and the easy chair was stuffed in the corner, making it hard to get to the heater controls.. The other single person who traveled with us had a very spacious room in the south tower. The hotel is located downtown, but you have to walk 6 to 8 blocks to get to restaurants. There is a fast food court across the street, but all those close after lunch or early afternoon. The hotel advertises 5 restaurants, but they only have a coffee place, yogurt place and the main restaurant was the Country Kitchen, which had a limited menu. It was open to the lobby and was not a place you would want to take clients for a nice dinner. No tablecloths on the tables. The bar, The Draft, did serve "bar" food, but if you ordered from the bartender, you could not take the food to the tables.
The bed was comfortable, however the towels were on the small side and two people only got one each of the different towels. I did not feel the hotel was the quality you would expect of a Sheraton. | 3 | null |
One of the best Luxury City Hotels in the U.S., one hard to leave
This is my second stay at this hotel, each time for three nights. In almost every category, this hotel exceeds one's expectations, and offers up top-notch service.
Housekeeping is outstanding, the hotel common areas are also kept spotless. The accommodations themselves are luxurious, with great beds and linens, wonderful bathrooms, and exceptional lighting and ventilation controls (it's great to turn the A/C up while you are in bed!). There is also a dedicated fax machine and wireless in the room.
The hotel offers a variety of dining options; in fact you don't need to even leave the hotel for excellent food. (See my other reviews of the hotel's restaurants). The Sunday brunch - offered with accompanying violinist and cellist - appear great. If you do want to venture out, there are a host of fine dining options, not to mention great shopping a block away. The location is perfect.
The pool with sun deck is one of the best in Chicago. The hotel offers a full-service spa. The service in connection with the spa facilities (steam room, sauna, and bathrooms) is fit for a king. The concierge and bell staff are also excellent, and have improved from my last stay.
Of course, there were a few areas that could use improvement. There were a few miscommunications apparently resulting from some difficulties the hotel was having with its voice mail and intranet systems. And the hotel could improve its front desk and check-in experience. Neither, however, were sub-par and did not impact an otherwise excellent stay.
I do not often rate any hotel or restaurant five stars. But this one was an easy call. It was hard to leave, and certainly, I will return. | 5 | null |
over-rated
there is a reason the prices for the rooms/suites in this hotel are much less than the higher end chains. the bedrooms in the suites are extremely small. We stayed here in January and the bedrooms were very cold- even when we turned up the thermostat. When the heat came on in the bedroom, it was very noisy and woke us up each time.
Finely, the breakfast buffet was very small, nothing like say Embassy Suites.
the remote controls for the tv's only worked the channels, not the on/off nor the volume
So, for $200 for suite, it's a good deal if you are not looking for anything above very average accomodations and willing to deal with some issues.
I would not stay here again. I would pay $50-100 more and stay in a higher end chain. | 3 | null |
hard to deal with
First of all making a reservation over the phone was a hassle. We arrived at noon, were told our room was not ready, we asked to get in ASAP. Asked about the room she said the Superior room would have a "sofa chair". I asked about a rollaway, she said none were available. How could that be if you could not even check in yet? At 3:00 our room was still not ready because they let people do late check out. Our superior room did not have a sofa chair. So no extra bed for our third person. The sheets felt paper-like, scratchy. Bed was hard. Self park is far away, but reasonable price ($20), with hotel validating your card.
So we paid for a Superior room, but got a Club room accomodations. | 3 | null |
Room 1023 Without a View
I wonder just how much you have to spend a night in NYC to get a tiny view? As a Marriott Rewards member paying $499 per night, I didn't expect to be looking at an interior brick wall. I admit I'm a bit of a wimp and didn't complain (and my husband will only if the place is a complete ruin.) Other than that the room was really nice and comfortable, it seemed newly refurbished, with nice decor & furnishings. The coffee/tea maker was also a welcome convenience. The bathroom was also very nice, but with a single sink only. The shower head was so powerful I was standing in water to my ankles. The towels were cheap -- think gym towel quality & smelled a bit strange, not fresh. No exhaust fan, I prefer a bath with one because the room was on the small side. The midtown location was great, easy walk to everything I wanted to see, and a good variety of excellent restaurants and delis nearby. The in house restaurant was nice but very pricy for breakfast, as it was not included in my room rate. Oh and wireless Wi-Fi - ah no - but plug-in Internet access was $16.95 a night, really? I went to Starbucks. My compliments to the staff, all were very friendly and accommodating. | 4 | null |
Choose another hotel !!!
This is not an hotel !!! it's a factory !!! customers are not considerated just as a number, you must make a queue for check in, the first room given was already busy by other clients, then have to make queue again to have another room. Rooms are poor, dark and decrepit.. No free Wifi, paying luggages room (4 usd per luggage) but the clerk there was the only one pleasant in this hotel. For sure, we will never return in this hotel. Our great regret, for 100 Euro more we could have booked in Waldorf Astoria | 1 | null |
You Get What You Pay For
This was the cheapest place we could find in the historic district for a family of four. You expect some weaknesses and here are the ones we experienced. (i) the bed had a serious sag. We told staff but nothing was done. We had very bad nights. (ii) the shuttle does not operate all hours and the driver 'went home early' on sunday. He refused to pick us up 'because of rush hour' (even within the designated area, and it was 7pm and clear) and he told us there was a '$5 charge for baggage' (not true) (iii) internet 'hasn't been working for the last week' (iv) gym 'is closed for refurbishing' (iv) the help-yourself breakfast is very basic, in a small room and there is not enough seating (v) single glazed windows very draughty and don't keep out road noise. | 1 | null |
oh Fuggz No
i did not like this Hotel What so ever in d pictures it looks very nice and clean ...when we got there it Stunk like an old couples house the ac was not good & no Microwave & also No Refrigerator to put our beer in Lol the room was so little i got so frustraded just by being their a few minutes When we left obviuosly we checked everything before we left so we wont leave anything behind we got home i was missing a pair of brand new shoes and two expensive ring i just bought that weekend so the maintnence ppl stoled it from us when they switched the towels so i surely do not recommend this hotel to anyone !!!!! | 1 | null |
Would Not Stay Here Again
The good:
The rooms are a good size for NYC and the beds are very comfortable. Maria at check-in was friendly and accomodated as best she could.
The bad:
Where check-in failed us and got put in the "bad" category, was mentioning the CONSTANT construction at the 9/11 memorial site. All that was said was it was on the "9/11 Memorial" side and not the Statue of Liberty side. The drilling begins about 7am (weekends included) and I don't think it stopped at least until it was dark outside. Constant drilling and not much of a view. Not yet anyway. Had they mentioned the constant construction we would have asked to be put on the river side, regardless of bed size.
The restaurant is a sports bar feel - only had drinks here so I cannot comment on the food. Was not impressed with distance to good restaurants - be prepared to walk a lot.
The ugly:
While the room was up to Marriott standards, $7 bottles of water in the room (highway robbery), etc., there was one definite disappointment - black mold on the top of the ceiling in the bathroom shower. Chipping paint doesn't bother me so much, but black mold does. I did not say anything to the staff as I had gotten a decent rate on this hotel via priceline, but I would not stay here again - even with the priceline discount. There are too many other "NY" options or boutique hotels in this city to waste your time on something you can get anywhere.
Other tips, it's about a $40-45 cab fee from this hotel to LaGuardia airport. Takes about 30 minutes to get to Times Square from here and was cheapest/quickest to walk to the subway to get where you needed to go. | 3 | null |
"Bugs in Bed"
I checked into the Best Western Jacksonville Airport on March 17th at 1am in the morning for a brief overnight rest before leaving on a cruise to the Bahamas. Having traveled extensively --both domestically and internationally -- since childhood, I have been educated on the importance of following proper health and safety protocol when away from home. Needless to say, I was shocked to find bugs, both alive and dead, under the mattress in Room 257 upon arrival. Due to the lateness of the hour, I immediately asked for another room. Although the new accomodations appeared to be "bug free", I still left my suitcase in the car as a precaution. Yesterday morning, I related the incident to a family member who immediately logged onto Trip Advisor to check out the hotel. To our surprise, we found 2 similar incident reports over the last 6 weeks. I was encouraged to contact Mr. Cecil Grant, the general manager, to report the problem I encountered in Room 257. When Mr. Grant contacted me, he assured me that his hotel did not have a bed bug problem. I offered on four separate occasions during our conversation to take him to the room and show him what I found. Each time he refused, explaining he would rather wait until his "inspectors" could investigate the problem. While I am certainly not an entomologist, I am smart enough to know a bug when I see one. So while I can't confirm the existence of "bed bugs" in Mr. Grants hotel, he definitely had "bugs in his bed" -- both alive and dead. There were black spots on the mattress and a red bug (alive) that looked like a tick.
Each reader of this review is encouraged to draw their own conclusions regarding my stay at the Best Western Jacksonville Airport. I, however, will NOT RECOMMEND this hotel to anyone, nor will I stay at this location again. | 1 | null |
I'd stay here again
Location, location, location. The Fairmont Chicago has that and more. The staff is very helpful, the property well maintained. My room was roomy and clean with a nice view of the skyline. Be advised that the lower price internet service is very slow, but that is a small issue in comparison to all the positives. | 4 | null |
Dont stay here
I will not be staying here again, have been to New York often, love it all, but this hotel is a never go back hotel.
Overpriced with rude staff who do not want to know, dismiss you quickly. Bathrooms so small that it enables you to wash your teeth without moving from the loo seat, should you be so inclined.
They like to charge for every single extra you can imagine - full size bath towel, leaving your luggage on last day, etc etc, never known anything like it before.
Have stayed in better hotels for lot less, so go past this one and keep on searching. | 2 | null |
2 years and still love this place
I stay at this hotel 1-3 days per week, 2-3 weeks per month. I've been doing this for 2 years now. Note that I am a platinum level so I do get faster check-in and always a nice room. However, the service, amenities and overall quality have only gotten better during this time. I recommend this hotel to any traveler, business person or vacationer. Be careful of some reviewers who complain about their one time here - or for that matter at any hotel. Better to trust the reviewers who have stayed many times.
You won't go wrong here. Modern, close to airport and reasonable. | 5 | null |
Awesome Experience
I live in the Charlotte area and have stayed at this hotel for pleasure and also coordinated events in this hotel. The service is superb!!! I was recently involved in planning a graduation party earlier this month and our group was greatly accomodated. We were originally set up for 200 individuals but as the night wore on over 40 more people showed up. Alli and her team of event planners were on the ball and did not bat an eye is getting more tables and chairs out to make sure everyone was comfortable. I definitely recommend them for events and the once in a while "R and R" away from home. :-) | 5 | null |
Phenomenal Location but quite Pricey
Situated in the Back Bay area of Beantown, the Sheraton Boston offers two towers of lodging. Upon arrival, a front desk attendant warmly greeted me and obliged my request to be on a high floor. Not only was I placed on a high floor (28th), I was also rewarded with a room on the Starwood Preferred Guest Level in the south tower (Smiling helps when requesting a room upgrade). My room was very spacious (double beds) and had a partial view of Charles River. If you want an unobstructed view of the river, request a room in the north tower. The closet was big, as was the bathroom. I did notice a botched patchwork job in the bathroom, which alarmed me, since the room was quite pricey.
Despite the dated décor and inadequate soundproofing, the hotel is conveniently located. I was in town for a conference at the Hynes Convention Center and the weather was horrible. To my surprise, the hotel is connected to a mall and the convention center. Be warned, this is not a sexy hotel but a business hotel with a lot of people walking around with conference badges. I did enjoy the free Wi-Fi in the lobby, as did a host of other travelers who didn’t want to pay the premium to surf the web in their rooms. I did take advantage of the gym, which is located on the 5th floor and divided into two rooms by an indoor pool. The equipment looked new and there was plenty of it to accommodate a large crowd of exercise-addicted travelers. Overall, my two-night stay was pleasant and I would recommend this hotel to people who don’t mind spending a lot of money for location. | 3 | null |
Basic room for reasonable price
The room where we stayed for 1 night was really basic but clean. As many hotel in US, sound isolation is pretty bad but it really does the job for a reasonable price regarding situation.
However, the breakfast is almost inexistant : Coffee and bad muffins. | 3 | null |
Nice room but noisy AC
The room had great wood floors, great crown molding, had tha
The room was very nicely decorated and had some great elements such as the wood floors and panel doors between rooms, but the lighting was horrible, the AC so WAY TOO noisy and the phone in the room didn't work. Overall it wasn't bad for a one night stay, but I wouldn't want to be staying longer. Average value for NY. | 3 | null |
Return to SD
I have stayed at this hotel a number of times. Most of my bussiness is down town or in La Jolla but this is very convenient for both. The trolly is good for downtown meetings and the freeway is easy to come and go from the North. When I just have downtown meeting it is sometimes easier to stay there but the value is better here. | 5 | null |
Devoid of character, surly reception staff
After having stayed in a couple of really good hotels during our visit to the US, the Hollywood Plaza Inn was a real disappointment. Our checkin was processed efficiently by the disinterested and surly receptionist, who managed to muster just enough enthusiasm to explain to me where the on-site parking was located.
The on-site parking is underneath the building, and the spaces are necessarily very tight due to the support pillars that act as dividers. I could park, but found getting out of the car to be a challenge.
Whilst spacious enough, the warm and humid room was devoid of character (except for a faint musty smell). The air conditioning unit was essential, but it was also very loud, and regularly caused the lights to dim (presumably whenever the compressor was forced into action). If you are a light sleeper and require a reasonably cool bedroom, you'll struggle to sleep here.
With plastic cutlery and paper tableware, and a dining area too small for the number of guests, queuing for the uninspiring buffet-style breakfast was a demeaning process. The food was adequate, but nothing more. And where most hotels provide fresh orange juice, this hotel provided watered down orange cordial.
There was nothing particularly bad about this hotel, but there was little that was particularly good either. | 2 | null |
Extremely small bathroom, lack of cleanliness
We stayed two nights in a lakeview room. First, the positives - yes, the hotel does have a quirky look, especially in the lobby area which is refreshing from all the cookie cutter hotels. Our room did have a great view of Lake Michigan and the hotel is situated right across Lincoln Park and close to the Lincoln Zoo. The hotel also has a decent restaurant within it - The Perennial Virant. Also, wifi (albeit slightly slow) was included. Service was decent - no complaints but nothing out of the ordinary or special either.
Unfortunately, the hotel did miss on a few basic things. First, the bathrooms are extremely, extremely small. Most notably, there's little if any bathroom counter space for me to put my stuff (e.g. razor, toothbrush, etc.) It was really inconvenient and I always concerned any of the items I put on the shelving would fall into the toilet. Second, three of my pillows had dirty pillowcases that were not obvious to the naked eye - but definitely obvious to my UV blacklight. I believe one pillowcase had the markings of blood on it when examined under my UV blacklight. This tells me either the pillowcases don't get changed as often as they should or the linens don't get clean well enough (most likely the latter since it was difficult, if not impossible to see without the UV blacklight). The bathroom was also not as clean as it could be when examined under my UV blacklight (and compared to other hotels we stayed at during our two week vacation, this was the worse) - housekeeping could do a slightly better job. I didn't see stains everywhere, but this hotel was just a bit less clean than others I stayed out.
Also, the air conditioners are a bit loud. Finally, the decor of the room seemed a bit dated. | 2 | null |
Four Star Spa Hotel Worth a Visit!
I enjoyed a staycation at this beautiful resort. The rooms are gorgeous, the staff is hospitable and accommodating but the daily parking/resort fee stinks! Which is the only reason I'm not giving the resort 5 stars.
If you want to enjoy a beautiful resort near Six Flags and La Cantera, Eilan is worth a visit! | 4 | null |
Soooo Good!!!!
Loved Tuscany! Dinner excellent breakfast excellent!!! Our Room was verrrry clean!!! On a corner, Mountain View big bed!!! bathroom a bit on the small side but it was fine. Keurig in your room!!! The staff was sooooooooooooooo nice omgosh. The experience was great for Denver!!! We ate at Hapa sushi amazing!!! The Cherry Creek mall was sooo much fun!!!! Had a great last few days in Colorado there!!! Thank you! | 5 | null |
Great Hotel !!!
My husband and I have stayed at this hotel many times. Our last visit was the BEST one yet. The renovations are fabulous which makes a visit even more enjoyable. The location is terrific--a wonderful shopping center and many restaurants are connected (or are a short walk) to the hotel. It's about 30 min. to the Indianapolis Airport and about 30 min. to downtown--ideal. The BEST reason for staying at this hotel, though is the staff. Beginning with the GM, Paul Wilson, and other managers, Andy Markus and Kim Lyons; every staff member strives to provide excellent service. At the front desk, Paulette is amazing. In the restaurant, Kianna is sensational. In the Club Lounge, Marion is mangificent. We're looking forward to our next visit... | 5 | null |
Good times with good people
I had a lovely time staying at this hotel. It was in a great location and offered us a great rate. I'm looking forward to staying here again next time I am staying down in the San Diego area. The hotel manager, Jason Templer, was amazing and the staff followed his lead. I had a really good time and met some really good people. :) | 5 | null |
Conveniently located but pricey
We stayed 2 nights , found the hotel very conveniently located , however pricey, especially if you include breakfast.
Clear and bright lobby, clean rooms. | 3 | null |
Diamond Earrings STOLEN from this hotel
We stayed at this hotel while we were in town for a funeral after reading all the nice reviews on Trip Advisor. The hotel itself was fine. Not great, but decent. However, on the last day of our stay I realized that my diamond earrings were stolen from my jewelry bag that I had on the bathroom counter. I took them off one day and they were stolen by the hotel's cleaning crew. The manager did call me and say she would look into it, but never called again. I did hear from someone from the hotel's parent company, but after taking my information, never followed up. So, I would not recommend this hotel. | 1 | null |
My hotel of choice in Denver
Great hotel near the airport. Delux (studio) suit had full kitchen with all utinsils - comfy bed- large hd tv that rotates from living area to sleeping area - beautiful shower and bath - desk area with wi-fi. Free breakfast buffet with hot sausages and omlettes, french toast, other breads and cereals, fruits, juices, coffee and teas. Nice pool and hot tub. Front desk was very pleasant. Everything appeared to be very new. Great value for the very low cost. This will be my new choice when returning to Denver. | 4 | null |
Great hotel, wonderful service
Very nice property in an interesting part of DC. A wonderful place to stay! The breakfast was great (which is included if you are in the rewards program). I would recommend this hotel highly. A nice walk to the metro (several blocks). | 5 | null |
Horrible Hotel and worse service
A group of 30 of us stayed here January 26-30 2012. My toilet fluhed every 30 minutes and they didn't fix it. I sked for 3 days for blankets and when I got them one was wet and teh other dirty. Many of my fellow travels complained that the heat in their rooms didn't work and it was below 35 at night. They promised us they would open breakfast early for us on Sunday so that we could get to our event. They didn't bother to tell the staff though and it didnt open in time for us. The rooms are old the carpets stained and teh pictures they show are all lies. Bypass this for something else. They promised no longer than a 15 minutes wait for a shuttle to take you locally. I had to wait 45 minutes on Friday. On Sunday morning when they promised us shuttle service at 7 a.m. we had to wait because the shuttle driver was parking cars (that's what we were told) | 1 | null |
Very good hotel for downtown San Jose
The Marriott of downtown San Jose is centrally located, close to the airport and public transport. There is also a convenient paid parking garage just next to it. The room I got was spacious and well lit, the only downside being that there were not enough power outlets next to the desk.
The only thing that could be improved is that the lobby is rather noisy (especially as there was a convention at the time) and there are no quiet places to sit down there for a meeting.
Highly recommended overall. | 4 | null |
Thanks, but no..
After making a reservatation via Priceline hotel would not give us a room with two beds even though my husband is recently seriously injured and needs his own bed. We ended up in room 206 and I was forced to sleep on the pull out sofa which bruised my ribs and made for a horrible night. Hot tub was FILTHY, room was less than clean, furnishing were shabby and needing to be replaced. I will say the front desk staff were super friendly, one of them walked us out to fire pits and then to pool. But even if the room had been clean, I am pissed that they wouldn't switch rooms around on a Tuesday when it wouldn't have been that big of a deal. | 2 | null |
The filthiest hotel I have ever stayed in my life.
I've been travelling the World since I was 16 (now I'm 39) and even here in Charlotte where I come at least twice a month for work, I stayed in many hotels, but I have never seen a filthy room like this. When I checked in, the toilet had an unflashed No.2 , and when I called the front desk - after put me on hold for 20 minutes, Chris told me that it is probably clogged and he can send up someone if I would like to have the seat wipped.......
after this accident I took a quick observation:
1. the mirrors are only cleaned until the cleaning lady can reach, but even lower lever it has spots on it. The top of the mirror is foggy.
2. The little cabinet where you can put your baggage was covered with dust and the edges acculated years of filth.
3. Both the table and the night stand has dryed on spots on them, that actually you can remove with your nails.
4. Behind the night stand some chocolate papers and the back of the nightstand is covered with dust as well.
5. Some weird stain on the chair as if someone spilled some milk on it.
I didn't have the courage the look under the bed. Not sure if I'll try the breakfast tomorrow..... I checked in on Friday and will check out tomorrow, Monday. Room No. 1918
The location is great.
When I called and asked about parking they told me that both the guest parking and the valet is full so I will have to look for alternative solution. I find it weird that a hotel can't supply enough parking space for their guests.
The interaction between the staff and the guests seems minimal. They seem to be busy chating with each other all the time and doesn't really recognize your presence.
Overall the hotel screams for a make-over. probably not just for the interior......
Good luck! | 2 | null |
Great location and service
We stayed at this hotel just for one night to go to a baseball game. The location was great and the best part was the shuttle to the Light Rail. The front desk offered it to us and was very helpful. The restaurant/bar in the hotel is nice. The rooms are spacious.
The only negative comment I have is that the bed was so uncomfortable. I may have provided a lower rating if I had to sleep on it for more than one night. | 4 | null |
This was a great hotel!
We had a balcony and a view to die for! Overlooked LA and faced the "HOLLYWOOD" sign! The suite was VERY nice and comfortable! The parking was $36 a night for valet parking but they were wonderful and very accomodating when we needed our vehicle it was delivered within minutes! The one ding was having to pay for internet. Still trying to figure out why a larger/more spendy upscale hotel can't offer free internet as a convenience to their guests??? | 5 | null |
A (5 Star) Touch of Paris in NYC
This is a fantastic hotel. I've stayed three times in the past three months, and the experience has been consistently excellent. The location is central, if a bit too close to Times Square for my taste. Birdland is walking distance, which is great if you're a jazz fan. There's also an excellent coffe shop (Gregory's) right across the street.
The lobby is really nice, feels like a chic and intimate private club. Check in has always been smooth, the service gracious. Elevators are plenty and fast - this is not always the case in Manhattan hotels. The rooms are lovely. Spacious, modern, and elegantly furnished. I stay in the junior suites, which have a really nice layout, including a huge walk-in closet. The hotel is well constructed and there's virtually no noise from the street, adjoining rooms, or the hallway. Beds are extremely comfortable. Bathrooms are gorgeous, with deep soaking tubs, lush Frette towels and top-shelf Hermes toiletries.
Excellent 24 hour room service with reasonable prices (considering it's Manhattan) and great food. They do offer free coffee in the morning in the lounge area just above the restaurant. But I typically run across the street to Gregory's. The breakfast is totally over the top, and includes a basket filled with french pastries PLUS whatever entree you order. I'm not such a fan of the "personal french press" coffee service. I'd rather they drop this pretension and just give me some decent cafe filtre.
The staff for the most part is extremely cheerful and helpful and seems to be happy to work here. The sole exception is the front door staff, which tends to be dour and unfriendly.
The fitness center is decent. It's in the basement and feels a bit claustrophobic, but is reasonably well equipped. There are three or four computers in the lobby, along with a printer, available for free guest use. Wireless internet is also free, both in the rooms and the public areas (although they make you pay if you want a fast connection).
All in all, this is one of the nicer hotels I've ever stayed in, and my absolute "don't even think twice, just book it" choice in NYC right now. | 5 | null |
Just all right for the money
For $450 a night, one might expect little things like a box of tissues in the room, but no, you won't find that or any other nice touch that should come with a room at this price. The hotel is fine, but not great. A little musty and dated. The biggest let down was the staff; while the doormen were terrificly kind, the desk staff and concierge had an edge to them. The two concierges we dealt with were useless in directing us to interesting sights in the city or to restaurants that might suit us well. Because of the people who work there (except the doormen, who were great), the hotel has a strange and negative feel to it. | 3 | null |
Nice place to spend a weekend
Positives:
-The hotel is located in a clean, safe location
-There is a parking garage adjacent to the property. You can self park or use valet and it is only 30.00 /night if you are a guest of the hotel
-The river views are INCREDIBLE!!!!!
-The hotel is located in walking distance to the old city which has great night life and there are plenty of cabs (easily accessible) to take you to other locations in the city.
- The rooms seemed to be newly decorated, clean and spacious with comfortable beds and a modern bathroom (and more incredible views of the river).
- The indoor pool is clean and warm. They have a state of the art gym area. The sun decks are small but have comfortable lounge chairs and those great river views.
- We ordered sandwiches for lunch one day and breakfast the next day. The food was delicious, and service was prompt.
Negatives:
-The lobby seemed very outdated and frumpy for a metropolitan Hilton. It was clean but the furniture seemed dated and the art is weird. It doesn't go with the modern decor of the rest of the property. My friend even walked in and then walked out to check to make sure she was in the correct hotel. This isn't a huge deal but it is worth mentioning.
-There was 1 lamp in between both beds but no individual reading lamps on each bed
-They did not give shower gel or q-tips. They give shampoo, conditioner, soap and good toothpaste.
-There were minimal towels in the bathroom so if there are more than two people ask for extras.
-The staff was pleasant but did not go out of their way as I have seen in other hotels.
-We asked for a late check out so we could sleep in. Then a housekeeper knocked on our door at 9:30 (which is way before even normal check out time) to ask when she could clean our room. We found this to be odd and we would have been irate had we still been asleep.
-We ordered two bagels for room service breakfast and we only received plates and utensils for one person. We received two coffee cups but only 1 plate/fork/knife which is odd.
-The food prices are high to begin with but then they tack on all kinds of tax and gratuity which makes the room service prices astronomical!
-There is no service phone in the pool area so we had to use our cell phone to call for poolside lunch.
Summary:
Based on the amenities and location I wouldn't object to staying here again however the property is a bit pricey and I would most likely try to find better deals if I were to return to Philadelphia. The river views are incredible but I would rather save money than have a great view.
You will not regret staying here as it is clean, safe and comfortable | 4 | null |
Too small for the price
As soon as we arrived I began researching other hotels in the area. Our king sized room was tiny, and difficult for 2 adults to navigate. The hotel was under construction, yet the prices did not reflect this fact. From the website you can view a nice vintage looking lobby, yet due to construction, this area was inaccessible and I never saw it. The staff was sufficiently helpful. On our 2nd day, I sat in the bar and had one iced tea for $6.53. We were originally booked for several nights, but I quickly changed that. For 2 nights at the Paramount it was $700.00 (several taxes added). On our 3rd day we walked over to the Roosevelt hotel, got a much larger room for a significantly lesser price, and have no regrets about our decision. The Roosevelt is a great, classic hotel with a beautiful lobby and several restaurants. A great value as well (for 2 nights here we will spend 475.00) and very friendly staff. Beware, the Paramount offers less and is much more expensive. What they offer is simply is not justified. | 2 | null |
Overpriced
I am usually patient with hotels, but as soon as we checked in we decided to cancel our remaining stay and move hotels. I will say that the service was not a problem and the location was great. However, it is VERY pricey for what you get. Obviously the location is the driving factor, but the hotel was incredibly outdated and felt dirty. The bed sunk into the middle as if we were at a cheap motel. For the price, we were expecting a little more. | 1 | null |
For a seaworld trip, it will do
I'll start with the Pros
Location is awesome, across the highway from seaworld
One mile down the road is a great area with over 45 restaurants, grocery store, bank everything you need
Great value for the price
The King suite not very roomy but has a rain bath shower and jacuzzi tub, bar area and balcony, if you are lucky you will get a courtyard view not the parking lot like i did.
Shuttle service to seaworld will save you $13 parking fees and was very fast and the drivers were courteous and informative.
There is a microwave and laundry machines in the basement
The rain shower was DIVINE i absolutely loved it. The bathroom is all marble and modern
Cons:
Front desk staff...a lady with last name Camarillo, cold and uninviting and rude, messed up my reservation and had no smile she was clearly ready to go home. Other people were always up there complaining about one thing or another, the customer service was just not very good.
There was not welcome to hilton honors guest or personalized letter or water or anything making you feel welcome. Trust me i have been at alot of hiltons from the top to the bottom and this was not typical.
The cleaning staff was also not very good, they just barely touched up the bed the floor was not vacuumed.
The room layout is not what i expected and they should invest in more than one trash can in a suite.
The grounds: Driving up this does not look like a typical hilton, looks like a hilton garden inn. It has alot of resort amenities like a big courtyard with 5 fire pits, 3 pools ( a lap pool, regular pool and a kiddie pool with beach entry). There is also adjacent to the parking lot a basketball goal, not very safe area as your ball would roll right into uncoming traffice. And a fenced in play structure...it is not a playground if all it has is one bench and one slide. They show movies on the wall at night, most of the seats have an obstructed view and you can buy a marshmallow pack for $5 that includes 4 marshmallows, 1 bar of candy and 2 graham crackers....wow ...bring your own next time.
They had one bartender on a saturday night who was very very good but ofcourse long waits at the bar. He makes a mean margarita on the rocks for $9, glass of wine was $11 but it was a mean riesling. The hotel has a restaurant with a buffett for breakfast that costs $15, it was average, the garden inn hiltons actually have a better made to order offering for a cheaper price..but it was good enough.
It really was average, i will return if i have too...if you plan on being at seaworld all day and just crashing here at night or for a swim and outdoor movie it will do just fine...most likely that will be the reason i come back here.
If i plan on actually relaxing and enjoying the hotel i will definetly not come here you can stay at the larger hotels on the strip but be prepared to spend at least double if not triple.
So for value i will say this was right on the money! | 3 | null |
I thought air conditioning was included...
My family and I stayed at this hotel June 24 thru 26. We came to Austin for orientation at the UT campus for our son. The first night was uneventful and the drive had worn most of us out. Even as tired as I was, I couldn't get comfortable on that dial-a-torture mattress. We all got up the next morning and went for breakfast in the hotel restaurant. Good food, lousy coffee. After dropping our son off at the college, my wife and daughter and I went site seeing. We got back to our room around 5pm and our keys didn't work. After that mess was straightened out my daughter decides she wants to go to the pool. My wife decides to take her. They were there for approximately an hour when they come running to the room and my daughter with her very first bee sting.By the way there isn't a first aid kit anywhere. I thank God she's not allergic.After getting some neosporin the sting went away. We sweated that night in our room due to a chiller going out. I personally would have made some sort of effort to move the guests that were effected instead of offering points as hush money only after saying something about it. I won't be staying at another Hilton whatever until they get rid of those beds. | 3 | null |
Excellent place to stay in San Antonio
Beautiful hotel located at walking distance from good restaurants, malls, comedy clubs, pubs, and of course The Alamo. The Riverwalk is right behind this hotel and it has a nice European style scenery. Hotel rooms are spacious and with all the necessary amenities to enjoy your stay. There is a decent size fitness room with pool view. The restaurant is one of the best in the area.
I stayed at this hotel two weeks ago and I cannot complain about a thing. I want to thank one of the hotel associates, Ms. Blanca Rios, for her excellent service. | 5 | null |
Not Up To Scratch...
This hotel is amazingly located and that is the one good thing going for it. The area outside at night is very rough and the front door did not properly lock, nor did we feel safe in the room at night. I would call it more a hostel than a hotel and I certainly won't be going back. The price of my stay was no cheap and so I assumed it would be a wonderful place, I ended up moving out early and staying at a friend's house in LA - lucky I knew people who lived nearby! | 2 | null |
aWful
Having stayed at the W in London and Maldives, this was an easy call. We thought that we knew what we were goIng to get as both London and Maldives gave us the WoW experience. Sadly this was not the case in SF.
On arrival at about 6 pm there was one person on the reception, 5/6 desks and one person. Pleasant enough welcome and valet was good to room.
We booked, by Expedia a 'Fantastic Corner room' at $365 whereas booking direct would have been $565. Having stayed in the same named room in London, there was absolutely no comparison. The London room was Fantastic, not so SF. Basic to the extend that the shower was over the bath with a plastic shower curtain! 4/5 Star it was not. Apart from miniscule shower soap and shampoos there were no simple things such as a shower cap, buds, slippers etc. All the stuff that you would get in a 3 Star hotel. Two worn bath towels, we had to call for all of this, very poor.
The shower did not work and when the engineer came by to repair he explained that 'they were all like this' and that he had just repaired two others in the past 30 minutes.
Great bar, great cocktails but we did not sleep or shower in the bar, so no good. A big big let down from the W.
Would not go back. | 2 | null |
Bay Tower not good
Had a recent conference at this hotel. All the previous comments about not staying in the Bay Tower when you have a conference in the Marina Tower are correct. I can't understand why this hotel sales staff would book our conference for the Marina but give us a group rate at the bay tower. We were a major conference and most of our attendees were in the Bay tower. The only think good about the Bay tower is the view, but had I not said something about the inconvience I probably would have gotten first floor, parking lot view. The hotel was packed so why not put everyone else outside of our conference in the Bay tower. So if you know you are in the Bay tower don't go. If you go be sure to tell the shuttle bus driver to drop you off there for checkin. Didn't do that so we had to have bags delivered and walked over.
Also the cleaning staff did not replenish the coffee maker twice. Had to call guest services for a set up. The toilet flushing is the loudest I have ever heard. We could hear the flush from not only the rooms around us but 3 floors up and 12 doors down. They must have got a hellava deal on those power flush systems.
Also with a full hotel the restaurant/bar Quinns could not accommodate the lunch crowd on a Tuesday. Waited 45 mins to not get our salad. Bottom line go somewhere else if you get banished to the Bay Tower. | 1 | null |
Good Hotel - for a business trip but not for family vacation
This hotel is clean.
The restaurant is good, but high priced.
The entry to the hotel was not finished so it was not good...but the new entry should be wonderful when completed.
The lobby has a cold feel to it, and seems more suited for a business trip/convention than our family trip.
The bathroom was large, the double beds were not great.
If you are going to Millennium Park for an event it is a great place. As for getting to other places we needed to take cabs.
You are able to use the pool in the hotel next door, but to get there you walk through some deserted hallways that made me feel uncomfortable in the evening. Possibly more people are around during the daytime. Once we got to the pool the views were incredible, but it was a mess ... there were dirty towels everywhere.
I love Fairmont Hotels...but so far this is one where I was not impressed. It actually did not even feel like a Fairmont Hotel.
extra notes:
This lobby is so poorly planned it is hard to find the elevators going up to the rooms, even when they point in the direction of where they are. Someone should put up a good sign.
And we came back to town and stayed at a hotel on the main street and it was a much better location for a family vacation. | 3 | null |
Hmm...
I wanted to stay in downtown SF and I understood the area to be...colorful. The interior to the hotel is beautiful to behold. The sour scent of ages, however, detracts slightly from the opulence of the decor/architecture. Beyond that, the front desk and managerial staff didn't seem to be on quite the same page and there were some mix-ups as far as parking and room types go. The bellhop on duty, however, was superb, and helped us up to our room. We were dismayed to find that again, the room was gorgeous, but clearly somebody had chain-smoked in there recently. We called the front desk and they agreed to move our room, promising to send up the bellhop to help move our luggage. A half hour later, we called down again, this time straight to the bell desk, which got us the results we were looking for. As we moved rooms, he called downstairs on his radio and asked who had ordered the move (he received no response).
This was to set the tone for the rest of the stay. It seemed to be a case of too many managers, not enough employees. It seems to be family run (although I can't explain why I get this impression). The staff is friendly but extremely overworked. From the restaurant to the front desk to the bellhops, they all look stressed and tired. The only exception would be darling Jan, the concierge, who is so sweet and helpful and knowledgeable about the area, that she seems to give an air of what the hotel had been or indeed what it could be.
A beautiful but somewhat malodorous stay. | 3 | null |
Some check-in problems - but still a great value and location!
We spent a week here during our stay in NYC. It's the third time we stayed at the Edison Hotel. We pre-booked the room long ahead through our travel agent and we got a really good price. The staff was very helpful when we arrived with our car (and loads of luggage).
But then the Check-In: We did book a room for two with a queen bed. The quite unfriendly desk staff told us there's only a double-bed left (smaller than a queen). We argued a while but then decided to take it anyway. But then we went to our room....what a shock! It was so small, the bed did barely fit in there and was tiny. The furniture and bed looked so old and tired. And we almost couldn't fit our luggage in the room. We couldn't accept that. The other two times we were here we got much bigger rooms with a much newer interiour. So my wife went back down to the front desk and told the we will not accept this. We booked long ahead, we stayed here before, we will stay for 7 nights and will not accept this room. If not, we want our money back and stay somewhere else.
After a few minutes the manager stepped in and....surprisingly there WAS another room available. A lot bigger room with a King-Bed ... the room was more than twice the size of the other one.
After that our day was saved and we could enjoy our 7 nights in NYC.
The Hotel itself is dated, but the location is, for this price, unbeatable! The room was clean and actually really big (by NYC standard). The bathroom was also a quite dated, but clean enough. And even though the Hotel is so close to Times Square, we had quiet nights here and a really good sleep. We had a good week, after a pretty bad start. It's comfy, it's safe and you just really get great value here. Staff is helpful and nice (not counting the Check-In). We sure would stay again. But just be aware that room sizes and qualities do very much vary obviously. Check your room and, if you're unhappy, insist on getting a better one.
Wanna know more about my trips? Click on my profile or visit: route66traveler.jimdo.com | 4 | null |
Iffy stay
I made reservations here based on the many positive reviews that I'd read here. I wasn't expecting a modern, luxury room and had previously stayed in other older hotels in the downtown area, so I had reasonable expectations. Our check-in was late due to plane delays. We were assigned to a very small room that had an entrance inside an alcove which made it awkward for rolling in the luggage. The room was very dark when all of the lights were turned on and did not have adequate space for unpacking two suitcases. Upon entering, the room was quite cold as the thermostat was off; but the heater did not work at all even when turned on for more than ten minutes. I called down to the front desk and was informed that I could come downstairs to get keys for another room, but there did not seem to be anyone available to check it out.
We changed to a room down the hallway which was a bit larger (which then made me wonder why we weren't assigned there initially). This room was more comfortable; but the heat couldn't be adjusted when on, so we had to keep the window open a bit. This made us more susceptible to street noise which sounded like clanging trash bins being collected at night. I didn't mind the small size of the bathroom which was plentifully stocked with toiletries including toothpaste, but the height of the sink vanity was quite low. The alarm on the clock radio malfunctioned the next morning, and we overslept to find no hot water available. TV reception was limited to local stations.
The biggest asset of the hotel is its location. The lobby is charming. In the morning there was coffee available, and in the afternoon there were live musicians playing during tea and sherry service. The business center had computers and printer for free guest use. I am unsure whether or not I'd give this place another try. It would depend upon cost and availability of other options. | 2 | null |
Excellent Gateway
I was there for a couple of nights and chose the hotel cause it was close to the airport, only 15 mins drive from downtown with a very reasonable price for the type of hotel. When we arrived we realized we were too tired for going out and the hotel had everything we needed. there is an italian restaurant that looked inviting, but being italians we decided not to go there (we have plenty of italian food at home!). so we decided to go at the bar which served us an excellent salad and a grilled salmon. In the morning you can have a classic "tall cappuccino" and a muffin at starbucks, or go to the Brasserie (very delicious). Also the room service looks good, didn't use it eventually, but seems like it has a bit of everything at good prices as well. I would definitely recommend it!! | 5 | null |
Yo'll love Yotel
I stayed in the Yotel in September 2012 and found it a quirky experience. I was sharing a bunk bed room with my friend for four nights. The location was really handy, and plenty of storage for us both. The only downside is the air conditioning fans are right by your head if you are sleeping in the bunk, so you wake up with ice on your nose! Me and my friend shared the bed in the end, to save us both from hyperthermia!
The staff were great and hailed you cabs within seconds, and every morning we had free muffins and coffee on the terrace which is a lovely quiet start to your busy day in NYC.
A good feature is your keycard only works in certain elevators so people visiting the resturant cannot access the rooms without a card.
The galley with the vending machine, fridge and microwave was extremely handy storing all the cheesecake you cannot manage to eat! (not that ours ended up in the fridge...)
Although I did not enjoy the city as much as I thought I would, I would highly reccomend staying at the Yotel. | 4 | null |
Only Place We'll Stay in Memphis
If you are coming to Memphis for music, food and fun, the Hampton Inn on Beale Street should be your first choice. You can't beat the proximity to Beale Street--just steps outside your door. Of course, this means you'll be hearing the music 'til late late at night (or early early morning), but that only adds to the ambiance (we opened our balcony door every night and fell asleep to the tunes).
On the more practical side, the hotel is very clean (a must for me) and recently renovated so nothing looks old or worn. The morning breakfast is standard Hampton quality--decent hot and cold choices--enough to keep us going until we could map out lunch and dinner from all the the great nearby restaurants. Parking is free and convenient.
We found the area safe for nighttime walking--you just need to be aware as you would in any city. The hotel takes extra security measures since it's so centrally located (have to use your card to access the building and elevators). Very friendly and efficient housekeeping and front desk staff.
We'll be returning for our next Memphis visit! | 5 | null |
Very pleased that I stumbled upon this place
While looking for one of my prefered hotels I stumbled upon this place. Price was awesome, pool and landscape made it feel like a resort. rooms looked recently redone, new beds, carpet, and furniture.
I booked for a two night stay and enjoyed every minute. Was great to spend time on the patio enjoying the weather.
Staff was great | 4 | null |
mediocre service
Very slow check in, medium rooms and you better be sure you understand the rates you will be charged when you check in. Convenient location but i am not sure i would stay there again. | 2 | null |
Great location but overpriced
We spent two nights at this hotel. We found the staff to be very helpful and accomodating, but were very disappointed in the size of our room. It was by far the smallest hotel room I have ever stayed in. You could barely close the bathroom door if you were sitting on the toilet. When the heat would kick in, it made a terribly loud noise. I found the decor of the lobby to be rather stark. However, the location is the best for touring around Memphis and of course Beale Street. I just found that at $155 a night I certainly did not receive my money's worth. | 2 | null |
Nikko needs to get its act together
My husband and I live in the East Bay and often travel to San Francisco for the weekend (this time for our anniversary). This was the first time we stayed at Nikko, although we have enjoyed drinks in their bar before and liked the location. The room was pricier than we normally pay, but there was a lot going on in the city that weekend and so was comparable to other hotels at the same time ($450 for a regular room).
The room was clean but incredibly small compared to other hotels. We got into our room early, which was nice. However, we weren't aware that for $450 nothing came extra - no pool or hot tub access, no gym, no internet, no parking. This was rediculous and I said so, convincing them to at least let us use the pool for free. The pool was nice - but looks way better and bigger in the picture.
The hotel has no agreement with the cab companies, so you have to either go to another hotel nearby to get a cab (where they do have agreements and cabs are lined up) or work hard to get one. They have someone with a whistle who tries to get a cab's attention, but it's kind of rediculous as they don't stop and I can do the same thing.
Finally, on a Saturday at 5 p.m. their bar was dark and closed. We had to spend our money at another bar outside the hotel instead, which I thought was a huge loss on their part. The Hilton bar was crowded and happening - proof that they could have maybe got some good business to offset charging people for the pool.
With so many choices of nice hotels in SF, and even in this neighborhood, the Nikko is totally out classed and out valued by its competitors. They need to reevaluate what they offer, as we won't stay here again until they do. | 2 | null |
There are better options
Dirty, bathroom should have been renovated years ago. Housekeeper is more interested in smoking than cleaning. Laundry was dirty. Used an off-site one instead. Had I known there was an InTown facility nearby would have used it instead. Wifi is very slow. Carpet is torn and dirty. I washed the towels myself since didn't trust their housekeeping staff to do them properly. Never again... | 2 | null |
Refuge from hurricane
While the location of this property is confusing and difficult to find, the hotel itself is quite comfortable, quiet, and well-appointed. Our room was clean, bedding was superior, bathroom well-appointed. But hallway carpets were stained and a bit worn. The check in lady was cold and unfriendly, but the rest of the staff was fine. The free breakfast ended way too early for us to enjoy (9 am is the earliest cutoff I've ever seen in my years traveling). Because we "slept in", we received no housekeeping service at all during our two-night visit. Overall, a rather mixed bag. | 3 | null |
Nice place to stay close to the airport
I only spend one night as I needed a place close to the airport with shuttle.
The room was clean, except for some ants in the bathroom... I was on the ground floor, but still, they shouldn't be there.
Except for the above, the room was spotless and very nice.
If you aren't a good sleeper, you might have some difficulties to sleep as of the plains flying over. For me this wasn't an issue.
The shuttle arrived just in time.
In general I liked the place for one night. | 3 | null |
Just Loved It
Stayed at crowne plaza in february with my husband,it was our first time in new york and this hotel made our visit perfect.We had a room on the 43rd floor with amazing views of the hudson river to one side and times square to the other, so nice to look out at every night.The beds were so comfortable after a long day exploring new york. Central park,5th ave , empire state and many other interesting places are only a 10 to 15 minute walk away.Loved the hotel and would love to stay again. | 5 | null |
Great experience at hotel with modern bedroom
I had purchased a Living Social hotel deal and stayed at the Raffaello in March 2012. It was a very nice hotel, conveniently located right behind the John Hancock building. Our room had a great view and it was nice to have a modern, European look inside. It was very clean with a good, normal sized bathroom. The only problem I did have was that they charge for internet. Many of the other boutique hotels that I have stayed at in Chicgao do not charge a fee for access. Otherwise, it was a great experience and I would definitely recommend giving this hotel a try! | 5 | null |
Great location .
This was our 2nd trip to New York , we always pick IC Hotel group hotels as hubby is a priority club member so we always use the points , last time we stayed at the Intercontinental on W44th St which we thought was a much better hotel.
This was a very special trip as it was to celebrate my hubby's 50th birthday , and we actually booked the hotel last October 2011 , hubby emailed them with a request for a corner family room overlooking TS , and to request that they did not move us to another room due to the booking having to be made under 2 separate reservations as we were using points for part of the trip and paying for part of the trip. We received an e mail back noting our early request and confirming that we would not have to move rooms.
However on checking in , last Friday 6th April at around 11.30pm, we were told that we would be on the 28th floor the first night and were to be moved to the 40th floor the following day. Hubby restated that he did e mail on booking to avoid this situation , and the girl on the desk (Amanda) apologised , but in a very robotic monotone fashion (no eye contact , and her demeanour didn't seen to convince us that she was that sorry really) - Hubby asked just how sorry they (the hotel) were and she said that they would put us on the higher floor tomorrow.
After a long and tiring flight with two kids (13 and 16) in tow , no matter how you try to unpack in a small way for one night just to access the essentials , it was still an inconvenience, and still ate into our precious time in NY having to repack ready to move rooms again , also having to allow time the following day to unpack and get resettled .
The 2nd room was nice , the view was good, but a bigger corner room for the four of us ( bearing in mind that we are a family of 4 - 2 adults and 2 teens , so not little kids) a bigger corner room with the extra space and that little bit more of a special view over TS ( particularly as we requested 6 months prior because of it being a celebratory trip) , would have convinced us that they were willing to provide better service and that they were genuinely sorry .
Also , they have a lovely ,small leopard print roll type cushion on their beds ,but on a couple of occasions that my daughter and i put our feet up on this at the end of the day , we got a nasty little itchy rash , so we just put it in the corner by the window after that , where incidently there was a big patch of damaged ripped wallpaper under the window.(NOT what you would expect from The Crown Plaza Times Square) .
The face towels smelt very strongly of bleach in the first room , which gave me a rash on my hands and feet - which we should have mentioned at the time , but at the end of a tiring day in NY , you just want to fall into bed and sleep , and not have to go down to reception , to be met with the same attitude as when we booked in.
I am just reporting as I find , we were so excited at the thought of staying at the CP , and have always been more than happy with other stays at IC hotels , the reason I have given an average rating is for all the experiences above - yes there is no doubt that the location in TS is spot on , but
I think I would prefer to walk a couple of extra streets to TS and possibly receive a friendlier service. | 3 | null |
Not what I expected.
Ok, so I stayed here overnight last Saturday. I wasn't expecting much as I hear from the TA reviews this place wasn't all that.
Check In was professional, though no smiles from agent or even a hello. Checked in early which wasn't a problem but the agent couldn't be bothered to help with anything else.
Our rooms 2013 (traditional) & 2623 (cub room) were fine, exactly what you expect from Sheraton but the hotel itself is worn down, needs a major overhaul so that is not what you expect.
The area was okay, a little out of the way but you can walk to everything.The views were nice but I did hair in our shower & not as cleaned as the room should have been which kinda GROSSED me out.
My husband used the gym & he said there were "kids everywhere" (even after complaining which the attendant did nothing but play on his phone). Since it is right next to the pool, you would think parents wouldn't let kids in the gym with heavy weights & folks running but that isn't the hotel's fault though they could post a sign. The lap pool was filled with kids so you really cannot get a workout if needed.
He also got a drink at the bar which he said "was gross, dead & flies everywhere". I only used the hotel to nap/shower since I was running a race but anytime I came upon an employee, I have to say no one smiled, greeted us or even seemed like they were working. The attitude of the hotel staff is what pissed me off the most so I would NOT return just based on that.
Stay elsewhere, there are plenty of great options at their prices that appreciate their guests. | 2 | null |
UNWASHED SHEETS
Do NOT be fooled by the pictures.
Rusted locks and knobs, king = 2 twins put together, sheets with holes, unwashed sheets (found hairs between the flat sheet and the fitted sheets), the shower knob pulls right off (I had to take out a screw driver to fix it myself to shower), very thin walls, the breakfast is a joke.
I booked it to save some money, but it was not worth the frustration. Do youself a favor and spend $20-30 more for a better night of sleep and a better mood for the rest of the day. | 1 | null |
Gross
This hotel looks nice on the outside but is getting really run down. Our rooms TV was full of static. Sofa was so soft you could feel the sleeper bars on your behind. Carpet was full of pet stains, curtains torn. You could see actual stains and scratches painted over on the toilet seat... gross! What's a toilet seat cost $15? The pool is a lap pool (maybe 10' by 20') at best. Parking is a nightmare and a 11 story winding climb at $23 a night. Restaurant and bar service was horrible. Silverware and glasses dirty. Save your money try elsewhere... | 1 | null |
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