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Old world glamour
Stayed here July 6th for 3 nights and was kind of expecting to be a little disappointed as was expecting so much from this icon of New York. I was NOT disappointed at all, walked in and my mouth dropped but the sheer beauty of this place, yes there are more opulent rooms with more modern decor in other hotels but if that is what you want then I suggest you book one of those hotels. If you want to immerse yourself in old world glamour and style then you will not be disappointed by it. Just around the corner is a lovely bar at St Bart's which is relaxing and food is lovely. Waldorf is a great central location to get to the sights and I would recommend this hotel as an ideal base. | 5 | null |
wonderful inn
I stayed at red roof in june 2012 on my way to Grand Cayman. The rate was great plus the rooms were beautiful. I was very impressed for $60 a nite. Plus I left my car there for $3.00 a nite. They have a shuttle to and from the airport. They picked me up at midnite when I arrived. That is SERVICE!!.. I plan on staying there on my way to Cozumel. And just for the record, the water is a hundred times clearer in Cozumel than in Grand Cayman. Plus its not sooo expensive. I LOVE COZ! | 5 | null |
Hit or Miss
This is a hit or miss hotel. The overall upkeep needs to be improved but you sometimes get a room that is both clean and updated. Unfortunately this last visit i stayed in the smallest room i have been in and the air unit was so loud i could not hold a conference call. Didn't sleep well either. Too noisy. | 2 | null |
Well located, very comfortable bed!
The Madison is very well located for business travelers and tourists who want to be close to downtown DC. It's close to the National Mall and all the big international organizations. It's also a nice walkable distance from Dupont Circle and the U Street corridor. The bedroom has a comfortable size, very clean, and elegantly decorated. For me, the best part of it all was the super comfortable bed! The bathroom was also comfortable and always impeccable. The downside: we were charged USD 9 for a bottle of water from the mini-bar. | 4 | null |
Why is 'just being expensive' considered a 'feature'?
Business trip, 3 days. Stupid expensive. Wanted a diet sprite, $10.90 from room service. And no, you cannot get one at the shop downstairs.
Staid and boring appointments. Very high quality in the ritz style. Thick, heavy granite and marble- spacious. But clearly aging. Worns spots on furnishings in the room and in the common area and bar.
Good service- attentive and personal. Fast.
We had a meeting room: $50 per login to the wireless connection. Per device. So 5 of us, $250 extra for internet on top of the $1200 for the meeting room and the $600 food charges.
Worst Part? NO HD TELEVISION PROGRAMMING. Monday night football, baseballl play off, first worlds series.
The advertise "HD Television", but the programs are SD. The tv is hd, but there is no HD programming. I mean what hotel in america that charges $450 a night DOESN'T offer HD?!??!? As I asked the manager, "Do you change the sheets every night?" He said "yes we do" And I said "Precisely, one should not have to ask "do you have HD ***PROGRAMMING***" at a hotel that charges what you charge"
Management is uniquely unapologetic to any of this- "yes, it is terrible- it is definitely on the list for 2013". I was particularly pissed off when I looked at their website and they advertised "HD Television" as a room ammenity.
Be Warned: If TV is a consideration, ASK all sheraton & Ritz properties if they've upgraded...apparently this is a broader issue with corporate and lodgenet. | 2 | null |
Great location.... thats all!
Where to start?
I had read a few negative reviews on this hotel before arriving which were dated prior to the newly renovated rooms; because the price was so reasonable for the location to Times Square I was willing to take a chance- Im not too sure it paid off!
The staff were friendly and willing- and that was about it!
The 'renovations' of the hotel were supposedly completed last October, which is not the case.
The floor we were on was dark, the renovations were shabby at best with uneven skirting boards (that were embarrassingly rough and unfinished in appearance) as well as marks all over the newly painted walls!
The lift was terribly small and took forever, on some days it had broken down and we had to walk 7 flights of stairs to get up or down, and through the bottom levels of continuing construction!
We nearly missed our shuttle trying to fit ourselves and our luggage into the lift as it was already packed with the travelers on the upper floors who were also attempting to leave at the check out period! Try to avoid this if you can!
The room we had was severely small and we could here the people next door so well that it was very uncomfortable! The room also smelled strongly of new paint and plastic, which was constantly overwhelming.
The only good thing about our stay was the lovely flat screen TV and the abundant stations provided!
The Hotel was literally around the corner from Times Square and in close proximity to all uptown attractions (a short walk to central park) but the sidewalks were constantly busy and congested- if we had known this (and knew a little more about NYC), we would have opted to stay in the SOHO area, the subway is quick and easy, there is no real need to stay right in Times Square!
Stay here if you dare- but there are plenty more options out there and I'd advise you shop around first!
Carmen & Ross
Sydney, Australia | 2 | null |
Breech of Contract
We booked with a Groupon Coupon which was supposed to include a bottle of wine worth $30. We received a $2.50 bottle of Charles Schwab, the cheap Trader Joe's stuff. The walls were thin, our coffee pot was broken, the bathrooms are the size of a large airplane restroom. The room smelt like smoke. The valet parking was full. The electrical outlets were old and wouldn't hold my cell phone charger. There were drunk college kids in the hall in the middle of the night. Don't stay here just to save a few bucks, it isn't worth it! | 2 | null |
Great location, service and facilities
Stayed 3 nights from 12/6/12 in a Premium king room. We arrived before check in and were given a very warm welcome and directed to the first floor lounge for coffee and snacks. Our room was spacious and well appointed. We were on the front of the building on the 6th floor facing the street and were pleasantly surprised with how quiet our room was. Breakfast had a wide selection of cereals, pastries, toasts and fruit. We found the staff universally friendly and helpful. The location was great as it was close to the subway at Times Sq which has a number of subway lines. Also, we walked to many sights (Grand Central Station, Crysler and Empire State buildings, UN, Public Library, Rockefeller Centre, 7th Ave garment district). I highly recommend the Casablanca as a great boutique hotel ina terrific location. | 5 | null |
Nice Bathrooms/Rooms Need Attention/Poor Parking
We recently traveled throughout California and before traveling booked several nights at different locations. Not knowing when we'd be in certain areas, we held off booking all our nights until we reached some of our destinations. When we called to reserve a room at the Super 8, we were told that there was limited parking available. When we arrived there were only 17 parking spaces and of course all were filled. They were also for more compact vehicles. Upon asking the desk clerk where we might park, she told us that we could park on the street next to the hotel, but the van had to be moved by 6:00 am for the street cleaners. She told us that she couldn't gurantee we wouldn't receive a parking ticket if we parked across the street. Needless to say she wasn't very helpful.
The bathrooms seemed to have been updated and were very neat and clean.
The carpet in the bedrooms we stayed in were very dirty. Our smoke alarm hung from the celing by the wires. The TV's were not picking up any of the channels.
We left early the next morning to avoid a problem with parking the van later than 6:00. There was no one at the front desk to return the hotel key to and the door was locked.
We have stayed in other Super 8 hotels, and they were much cleaner and more convenient. | 2 | null |
One of the best!
Stayed in this hotel over the Easter weekend. The hotel staff were great and the rooms were amazing. Tastefully decorated, with a lovely gas fireplace and a stereo system that even had speakers in the washroom! The location was great (right by Boston Common). The weekend was perfect except for the suggestion that the concierge made for dinner the first night (not the greatest). We made use of the hotel car quite a few times. Highly recommend! | 5 | null |
Great Girls Night Out package!
The Alden Hotel really made our Girls Night Out/Birthday event memorable; however the rooms were a bit grungy feeling. The staff was fun, and very attentive. They took our photos for their scrapbook before whisking us away for pedicures at Midtown Retreat. Upon arriving back to our room, we were surprised with cake balls, which was a thoughtful and tasty birthday treat. We enjoyed cocktails while we got dressed up for a night on the town, then went down to the hotel bar for appetizers and wine. The chef brought us a special birthday dessert. Tickets to the House of Blues Foundation Room were included, but we never made it that far. We spent the entire night at Pete's Piano Bar--which was a blast.
As stated before, the rooms felt a little dirty. There was a large amount of dust on the furniture, strange mildewy/smoky smells in the rooms, and the beds weren't pristine.
Despite the cleanliness issue, we had a blast. I received in the mail today 8 framed photos of our group--one for each of the girls we had in attendance that night. I think as far as service and making the experience memorable, they rate a 5 out of 5, but appearance and cleanliness needs improvement. | 3 | null |
Worst 11 Hours ever in a Hotel!!
I feel I am a very easy person to satisfy but when it came to this hotel, there was nothing satisfying about it. This was supposed to be a resting stop and was far from that. I checked in at 6pm with wife, toddler and 2 dogs. The front desk girl seemed to not know what she was doing and the bad part was she was training another girl on how to do the job. Right off the get go the pack and play that I requested was not in stock as I requested. Got to the room, the extra blankets I requested were not there either. Called for them and a worker brought me sheets!! So sat on the couch to relax, bad decision this was uncomfortable. So I layed on the bed, this was the worst bed ever. Got up and pulled the pull out mattress from the couch for my son, this was horrible and know I knew why the couch was so uncomfortable. Nobody got any sleep (maybe the dogs) and ended up checking out about 4:30 the next morning. This place should not have the Marriott name attached to it and as a Gold Member I can tell you this was the worst of around 20 Marriotts I ever set my foot in. | 1 | null |
Great Location!
This hotel was in the perfect location being right next to Fenway and walking distance from Boston University. I was going up to Boston to visit a friend who goes to BU so it worked great for me. | 3 | null |
Romy was the best person there!
The Housekeeping staff was, by far, the most friendly people! Especially, Romy. She was such a pleasure to meet in the hallway; she always had the biggest smile and had such a friendly personality!
Parking is expensive ($22 per day for self parking), as is all the hotel food.
The shuttle is a great value - $1 per day - and it drops you off near many of the points of interest. It certainly made avoiding the traffic much easier. | 4 | null |
Very Good Location, Very Old Hotel
The location is great. You are in walking distance to Fisherman's Wharf, Alcatraz Landing and hop-on hop off bus stop.
The downside is the hotel is very old. It needs a serious renovation. The A/C for example, could be taken to A/C history museum.
The room was good and clean. | 3 | null |
Its slated to be renovated
The hotel is slated to be renovated, but if you plan on staying before the renovation is complete, here are a few issues.
Exercise room has one eliptical and one bicycle. Hardly passes for a fitness center!
The hallways in the wing at the back of the property have a hint of body odor. Only the halls.
The rooms were nice and well equipped, but the TVs were from early 2000 era.
The dining room had unused furniture stacked in corners.
To the positive, the hotel staff was very friendly and helpful. The room was spacious and the kitchen well equipped and clean. | 3 | null |
NYC Hotel near Times Square
Stayed here this past weekend. My first trip to NYC for business. My first confusion is that there are two Double Trees in Times Square - went to the other one first. This one is Times Square South. The room was small but that's expected for NYC. It was pricey but again fully expected in New York. It was clean and the air conditioning worked great which is a huge plus for me. Didn't use the restaurant downstairs but the menu looked fine. Staff were very helpful and friendly. I felt very secure in the hotel. I didn't like the fact that the hotel was down a side street which frankly I didn't feel completely safe if I was walking alone but fortunately was with a group of folks.
There's a great diner only a short walk away for breakfast called The Tick Tock Diner where we ate. There is also a Dunkin Donuts for coffee and several other small places for snacks like water or chips.
Positives as well it was not a very long walk to the Empire State Building or the shopping such as Macy's on 34th. Also, a very very short walk to Penn Station. Definitely did not need a cab even with dragging suitcases.
It was a $30 cab ride to the Staten Island Ferry or the Wall Street area.
I would stay there again if it suited what i needed for that trip. While I was there on business with a group of writers my family joined me and went sightseeing so this was combination trip. | 4 | null |
Excellent Value - Would Recommend and Will Stay Again
Stayed at the Eastgate Tower for 3 nights, and found it to be an incredible value, in a great location, and within walking distance of major attractions and transportation. I found the staff to be courteous and helpful in all respects. I stayed in a junior suite, and a friend stayed in a studio apartment in the hotel as well. Both of the rooms were very clean, with a kitchen and ample room. If you are looking for luxury and a modern feel, this is probably not the place for you: the rooms and furniture are a bit dated (although very clean and comfortable). I found the hotel to be outstanding, and will not stay anywhere else in NY...and I used to live in the city a few years ago. Best value for the money, hands down. | 5 | null |
Quite nice
The location is great, the service excellent (everybody is very polite). The rooms are small (for suites and for the price) but quite nice. Only thing I would recommend to be careful is if you book over the phone (I requested 2 doubles or a double and sofa bed, and got a king, however hotel staff was quite professional and offered a roller bed right away). | 3 | null |
Good airport hotel with a few notes
I have been here a few times before. This time, hotwire assigned me and my family to this place. Probably at the low end of typical Westin hotels: I should not complain since I payed only $120 per night, although this is a big increase from last year when I payed $80 for a room at Hilton which is across the street with a similar quality.
I had no trouble with the stay. My kids loved the little swimming pool and the jacuzzi. Free wi-fi was available at the lobby.
Some complaints were
- when we requested little items missing in the room such as plastic bag for ice and additional hygienic items, they did not eventually get them to us.
- Although weak, we could smell urine through A/C. Long time ago, when I visited this property, I had a big trouble with this smell.
- Touching anything in the fridge seems to turn on a bill.
- Parking may be expensive, but we did not have a car. | 3 | null |
Terrific location, helpful staff
We had a 3 day meeting centered at the Radisson in Austin. It went very well. The meeting facilities were good and the staff was quite helpful.
The location of this hotel couldn't be better. It's right next to Austin's famous "Bat Bridge" so, during the summer, you get quite a spectacle at dusk. They're located above the river/lake which is quite nice for jogging and the number of excellent restaurants in walking distance is incredible.
I liked my room as well but didn't have time to use the pool or exercise room. Highly recommended for business or just visiting Austin. | 5 | null |
Very Nice Airport Hotel
If you're going to have to stay at an airport hotel, this is about as good as it gets. It is directly connected to the terminal. The rooms are very large with nice views of the runways. The bathroom was also quite large. The property was clean and modern. The breakfast was very good. Hotel staff were all very friendly and customer service oriented. | 5 | null |
pretentious
Although we booked a suite for thre people they made us paying for an third bed.
We asked for additional bath products, they gave us the second choice quality.
Internet in our room is an extra!!! C'm on, even Mc donald's gives you free wi-fi!!!!
At night time the street isn't that attractive. | 3 | null |
Excellent and pet friendly!
I stayed at the Washington Hilton for a night out on the town and it was excellent! We made the trip with our dog but we paid a small fee and it was no problem at all! The room was nice and comfortable; the hotel has obviously benefited from the facelift it has been working on during the last couple of years. The staff was accommodating and the price was reasonable - we got a deal for $99/night! Great location and great place for anyone visiting DC. | 4 | null |
Stranded during Hurricane Sandy - safe port in a storm!
I was stranded here during Hurricane Sandy and Massachusetts's State of Emergency. Although the storm did not hit us, the hotel - in a timely, courteous and reassuring manner - explained precisely how we might be affected - even to the extent of bottled water and a flashlight! I was left with the impression that the Four Seasons takes its guest responsibilities very seriously, and at no time was I in the least bit worried: truly, a safe port in a storm. The precautions were not needed, but you really only get a measure of a company when the s*it is about to hit the fan, and the Four Seasons came up trumps. I don't do gushing recommendations, but on this occasion, I'll make an exception. Outstanding. | 5 | null |
Fantastic boutique hotel
I stayed at the Hotel Drisco to be with a close friend who was having surgery nearby. What a delight it was! The staff was super helpful, the room was very comfortable with great bath accouterment, the late night snack room service (cuban sandwich) was actually superb, and the location can't be beat in the tony neighborhood of San Francisco. It's definitely a small, european-style boutique place so you won't find the glitz and spas of the Four Seasons or Intercontinental, but much more to my taste. All-in-all an excellent find and likely where I will always stay when I'm in town. | 5 | null |
Good Hotel but Beware of Ridiculous Charges!!!!
Great hotel up to Westin standards with a fantastic central NYC location. Room was large by any standards. My big issue had to do with my bill. I needed a replacement ATM card shipped to my hotel as it had been stolen a few days earlier. Received the card as promised and it was delivered. When I went to check out I noticed the hotel charged me a $5.44 business center charge which related to this package delivery. Odd, I have shipped packages hundreds of hotels around the world and this is the 1st time I had been charged to receive. When I asked why, there was no answer except it was a charge they levy on all items delivered to the hotel. What?? What service does the cost cover? None. Could I have avoided by meeting the delivery man directly No. So basically it was a phony charge for nothing. Though they eventually made an exception and removed, the charge still exists. Starwood should be ashamed of such chicanery. Fight the power and read your bill carefully. Who knows what else they will charge for next, toilet paper, TV use etc. BoooooO! | 4 | null |
Not acceptable!
An experience I do not want again. Dirty and roaches in room. Terrible smell. Check in was a bad experience as well. | 1 | null |
Motorcycle stolen from parking lot in broad daylight
I booked one night through priceline for the night of the 26th of April 2012. I had appointments at the VA hospital for the 26th and 27th so it made no sense to make a 300 mile round trip. I got checked in around 11 am.......and between 5 and 7 pm my 06 Harley Softail Deluxe motorcycle was stolen from their parking lot less than 120 feet from the front door. . After contacting police I asked for them to search their outside security cameras to see if they could help identify the thieves. I was informed they have no outside security cameras. So you can be robbed, raped or your belongings stolen and no security tapes to help identify the perpetrators. I am not the first person to have their vehicle stolen here. Consider yourself warned. | 1 | null |
Lost and found delivered!
I accidentally left my expensive Bose headphones and a pair of binoculars in the hotel safe. After I flew home, I called the hotel and spoke to the head of housekeeping (I think it was Valerie). She was very nice, took my name and number and the details of my stay, and said she'd look into it. Naturally I didn't think I would ever hear from them again, but in less than an hour Valerie called back with the good news that my items had been retrieved from the safe. The hotel staff called me again later to get an updated mailing address, and today I received an expertly packaged box, with my items neatly bubble-wrapped. That's terrific service.
The hotel is in an ideal location for those wanting to enjoy the hot spots of Lower Manhattan and avoid the massive towers and crowds of mid-town. | 4 | null |
Fine budget hotel, eat early
Wanted lower cost hotel near Boston that offered free parking and hopefully free breakfast for our family. Got this hotel from HotWire and was quite nervous (2.5 stars!!). However, it turned out fine. The hotel IS buget so if you look closely you will see some age and less than stellar decor. BUT, the beds were very comfortable and the sheets/pillows were clean. The staff was friendly and helpful and the shuttle service to the T was great!! If we had to drive to and park in Boston it would have cost us a fortune! We didn't plan on spending any time in the hotel as we wanted to tour Boston so this was a fine place to rest our heads at night. The free breakfast is nice but be warned, it is a small space and the hotel seems to be popular with school groups. I am an early riser so at 7ish I found a sparcely filled breakfast room with ample selection of food including waffels, eggs, oatmeal, fruit and a nice atmosphere. When I returned with my family at 9 ish it was a mad house - crowded and a lot of the food and beverage needed to be replenished...the staff was doing their best but they couldn't keep up. Add to this that half the people using the area were teens who weren't the most considerate or polite....but then again, they were teenagers.
So to summarize, this is a fine option if you are looking for a clean and comfortable place to rest your head after a day of sight seeing. Just plan to eat before 9 am or just go someplace else. | 3 | null |
Wonderful Hotel Experience with my Daughter
Took my daughter to DC for her 13th birthday. I selected the Mandarin because they had a pool (request from my daughter) and location. We splurged and upgraded to the Tai Pan floor. I must say we had an absolutely fabulous visit. The entire staff was incredibly attentive and really took their time to get to know us! The room was very comfortable and well appointed. I always love hotels that have TV sets in the bathroom. We overlooked the Jefferson Memorial and it was lovely. There were snacks waiting in the room for my daughter when she arrived and that made her day (which made mine!) I found the Tai Pan floor worth the extra money. Breakfast, snacks and beverages were included and I did not feel like I was "nickeled and dimed." The only negative I can find is that it is not located near other restaurants so we stayed in during the evenings. The location to the Mall and other sites, however, is great and convenient. We had one snafu with a tour mistake, but the hotel staff more than made up for it, so we were fine. I must send kind regards to the following staff members: Ryan, Paris, Monika, Cameron, Clyde and Alex. Thank you all for making a mother/daughter trip so very special! | 5 | null |
Great Price, Great Service, Great Location, not the Ritz
Folks, this place does just fine when you want an inexpensive place to stay a night near Bush International. Don't stay here for a week for your Houston vacation (is there such a thing?). The price is right, the people VERY friendly, the shuttle to the airport is free and on demand, there's free internet in the lobby, a small workout room, a pool outside, and most importantly to me it was pet friendly because I was in town one night to buy a dog. Sure, it could use a makeover, so could you and me. There's a coffee machine in the room (the Waldorf Astoria does not!). A quick glance at breakfast didn't entice much, but get over yourself, this place is just fine.
I didn't have a car so the little strip mall next door had convenient options...pizza, chinese, a liquor store, and other food outlets including GUMBO JEAUX'S which I also reviewed and highly recommend for a cheap, hearty lunch.
You get what you pay for and what you get here is a nice night's sleep in a very customer-oriented business. | 4 | null |
Great new property with excellent, attentive staff
Great place to stay on business. The staff were helpful from the moment I arrived - had had a very bad time on the Texas roadways and wasn't feeling great. Front desk clerk was professional and encouraging. Room service was timely and delicious. The room was spacious and clean. The only downside was the door to the room - it weighed a ton and was difficult to open from either direction. I would recommend this to other business travelers looking for a quiet, comfortable room with delicious breakfasts and dinners. | 5 | null |
Great location but disappointing
This hotel is located in the midst of Boston's world-class medical facilities, and caters to people wanting to stay near the hospitals, either as patients or families. It's a tower with eight floors and hotel rooms are only on floors 5-8. (don't know what's on the rest). As a tourist hotel, I found it lacking. It was more like staying in an office building-there is little welcoming about the lobby, nor is there any gathering place. The lobby has one couch and four chairs. Amenities I've come to expect were also missing- no bar, no restaurant, no fitness center, no breakfast. There is a food court next door that has a restaurant (we did not try it). The room was fine, the staff were mostly helpful, but for about $200/night I expected more. I also found their energy-saving maid service backwards- you could have a complete cleaning OR have the towels changed and trash removed, but you couldn't ask to have the bed made and NOT change the towels everyday. If you didn't ask for a complete cleaning they didn't replace the coffee you'd used up. If you don't need to be near the hospitals I don't know why you'd stay there. | 3 | null |
Excellent Choice
I chose this hotel based on the recommendation of friends, and the customer service rep. at Victoria Clipper (a catamaran that runs between Seattle and Victoria). This was a package which included return trips on the Clipper. The cost was $289 each for two rooms for three nights---this price included travel. Somehow, my 3 sisters and I got an upgrade to Club Class on our two adjoining queen rooms on the 33rd of 34 floors, and the result is that this will be the only place I stay in Seattle from now on. The hotel is centrally located, very close to both shopping and museums. Customer service was excellent and dedicated to efficiency. Each room was lovely---immaculately clean and not over-decorated, with both a small fridge and a safe hidden away. The bathrooms were spacious, well-appointed (extra toiletries provided immediately on request), and scrupulously clean ( I checked!) The beds were dressed in flawless white, and the sheets smelt as though they'd just been brought in off the clothesline: fresh, not perfumed. The mattress was very comfortable, with just the right firmness, and there were ample pillows. Best yet, there was a blanket (and multiple sheets) on the bed and not an insufferably hot duvet. I prefer a cool room, and that was easy to achieve with the thermostat and fan. There was ample cupboard space for two of us, even with our crazy shopping. They even put a clip on the drapes so that they would close entirely and block out all light! We could vaguely hear people in the other rooms, and traffic noise (we faced Mt. Rainier), but the noise wasn't intrusive, nor did it keep me from sleep. We didn't have recourse to room service because a delicious and fresh continental breakfast was included in the cost of the room (a phenomenal value!), and there are lots of good restaurants in the area. The bank of elevators moved swiftly and efficiently, despite a heavy load of visitors. There are two restaurants in the hotel: we used only the Grill for drinks on the first night: very comfortable and very reasonably priced. I can't think of a single problem with this hotel or this stay. I would highly recommend it, but I will add that this was Club Class. I can't speak for the rest of the hotel. Also: these arrangements were made through the Victoria Clipper. Speak to a rep rather than making arrangements on-line, because I believe he gave us the up-grade without my having to ask. This is the second time I've made my travel arrangements through them, and I wouldn't attempt to go to Seattle any other way. | 5 | null |
Nice wedding - terrible rooms/service
Went for a relatives wedding and the reception/brunch were wonderful. The lobby was also very attractive and there was ample parking.
The rooms were dirty. The sleep number beds did not work. The vent in the shower didn't work. Despite having three people in the room for three days, each day we only had enough towels for two people. And finally, we had a very negative experience where despite numerous attempts and calls to the front desk, our room was not cleaned/serviced. The staff was less than helpful and it was terrible to feel like an inconvenience as a guest when asking for clean towels. I was also underwhelmed with the response from the GM, who gave me a half-hearted apology, blamed their Hispanic employees, and asked us to give them a second chance. No thanks. | 1 | null |
Nice Stay for One Night
I got a good deal on this hotel from Expedia. I read a lot of reviews about poor customer service at this hotel but luckily had no issues. Check in was pretty easy. We weren't able to check in until 4 pm since they had no rooms ready when we arrived in the morning. One guest was complaining about the air conditioning not working in their room while I was checking in. I found it a bit unusual that they charge your credit card $75 for incidentals (of course refunded if not used).
The room was clean and bigger than I had expected. The shower took a little while to figure out how to operate but was nice. Our room was right next to the elevators and we were a little concerned we'd hear noise all night but never heard a thing.
The hotel is in a good location to walk for shopping and restaurants. | 4 | null |
Great Location
This hotel was situated in a really great spot. Metro red line was a short 5 min walk and buses were always close to catch.
Bathroom was large. always clean towels, shower was strong. Beds were big and comfortable. Breakfast was really good and lots of variety. Laundry mat was useful as well as iron, mini fridge, tv.
The only slight issue was the rooms at night was quite dark. There was no main light to light the room. there were lots of lamps but it wasn't enough. But wasn't a major issue as we were only in our room at night to sleep.
Overall I would stay here again. | 4 | null |
comfortable bed
great service, renovated room, very comfortable bed, quiet hotel, fabulous, very affordable, expected much worse but was great. Easy low cost parking, nice desk person, nice lobby, would deffinately stay here again way better than expected,
Only down side a little small on room size, | 5 | null |
Great location
Stayed at the Sheraton the Saturday of Memorial Day weekend and was very pleased Great location close to Camden Yards, the Inner Harbor and walkable to Little Italy. Clean and quiet, well appointed and comfortable it was everything we needed for out stay in Baltimore. | 4 | null |
Great Location and Hotel
The hotel has real charm and character. The staff are great and we loved the location.
Hotel is immaculate and we slept well in the comfy bed.
Our first visit to San Francisco so it was the ideal location for us. We booked a wine tour which departed from here. Short walk to Pier 39 and the departure point for Alcatraz Tours. We even hired bikes from Blazing Saddles next door to bike the bridge. (The bike path starts almost from the hotel front). Plenty of decent restaurants and bars within the vicinity.
We enjoyed the complimentary continental breakfast in the Blue Mermaid, which for a small additional charge could be upgraded (which we did a couple of days). We also ate an evening meal at the Blue Mermaid (one of their chowders) which did not dissappoint. There was always a nice atmosphere in the Blue Mermaid. We sadly missed out on the wine tasting hour each day as we were so busy out and about. My only disappointment was the lack of a view from the room window. We were in one of the internal rooms which overlooked a roof and could only see windows of the rooms opposite. Such a shame as everything else about this hotel was perfect.
Yes, its in the Fishermans Wharf area which is very touristy but I found it an ideal spot for a first timer to this lovely city. | 5 | null |
Don't belive their ads!
They want you to feel "home away from home" but if you were encountering people as indifferent as the staff at this hotel at your home, you would probably pack your bags! The location is good but quite noisy if your room overlooks 34th Street, the rooms are quite dark due to the colors of the furniture and the wallpaper, the elevators are a big problem (too few, as usual) and the public spaces (a little lobby) are in need of a renovation. The staff is pseudo helpful but cannot get things done. And if you add up all the various taxes and fees NY gets out of your pocket, then I ended up paying USD 400 per night for one person in a relatively small room. A room which just did not give me a "kick" of any sorts. And their pillow-menu is a nice marketing gimmick but completely useless - as are 6 pillows on your bed when you just need one of them! Customers are mostly mid-westerners or foreign tourists on shopping trips, hardly any business people. | 2 | null |
Won't stay here again
Stayed here after attending a Bronco's game location is great, but the rooms are dated. Stayed in the 6th floor, the room smelled and was dirty, there was hair on the pillow case and the sheets were dirty, there was trash underneath the tv stand. The hotel was noisy and the wait for the elevators was long. | 1 | null |
Beware...horrible service, tiny room, not what I would expect out of any hotel
Stayed here on a one-night business trip, was hesitant because of the previous bad reviews but our usual company hotel was booked out. Plenty wrong but this is what pissed me off the most: booked the hotel private car to Newark airport. The car never showed up, I called the hotel (twice on roaming I might add) and they sent another car... which also didn't show up. Ended up flagging down a towncar because I was desperate to not miss my flight. The ordeal it took to then get my $10 deposit refunded back to my credit card was ridiculous. Not only was no one available to take my request outside of business hours (9-5..), the manager took days and a follow-up email before responding.
The room itself was tiny (literally just a bed), the phone didn't have a line to the reception and/or didn't work, there was no safe, and the room was freezing even with the heater on full blast I ended up sleeping with my coat on. To top it off, I had to pay $10 twice for the hotel wifi (some outside company) because it randomly logged me off 2 hours after the first session and there was no record when I called the internet company (again on roaming), I've now called twice to refund the second erroneous error and am STILL waiting.
Definitely the worst part of my trip to NYC, stay away if you have any other options. | 1 | null |
Brilliant hotel in a perfect location to explore the city!
The New Yorker is perfect if you want a hotel thats central and close to everything! For starters, we flew into JFK airport and got a taxi to the hotel which is a flat rate of $50 + any tip you decide to give. We was on the 31st floor (thank god for lifts!) The room on first impression was small, but was clean, very modern and comfortable. The bed was also very comfortable. Considering it is the city that never sleeps, we didnt hear much noise outside, even with the window open. You can however hear sirens, and there you will hear a few whilst your there! The maids were very friendly and always smiling!! In terms of food, there is a diner attached to the hotel called the Tick Tock diner. We always ate breakfast there. Good choice at reasonable prices. Sometimes the staff were rude but think this was due to stress because of how busy it used to get. New York as a city is fantastic. The hotel is literally next to Madison Square Gardens, less than 5 minutes to Macys and less than 10 minutes to Empire State building. It is also about a 10 minute walk to Times Square. We went to see Mary Poppins and Sister Act musicals, both were fantastic! Just a bit of advice on attractions. The Hop On Hop Off bus tickets are fantastic. We used the Red Buses (Gray Line). If visiting Statue of Liberty, go early as the queues are sooooo long!! We visited Empire State building in the day, and Top of the Rockerfeller at night - both fantastic!! So, if visiting New York, definitely considor the New Yorker. Perfect city centre hotel!!! | 4 | null |
The worst hotel experience ever
I had to catch an early flight in the morning, so I chose to stay in the sea world area. Due to some unfortunate mistakes I made in booking another hotel, I end up with Good Nite Inn since there was no other hotels available anymore at night.
I checked in around 9pm. The person at the front desk charged me double the normal price of Good Nite Inn and 25 dollars deposit. The internet costs 4.25 dollars. In the room, there is a very tired air conditioner which makes huge noise. If you keep it on, there is no way you could fall asleep. If you keep it off, there is no way to have fresh air in.
I finally decided to turn it off to have a quiet night. But even the tired fridge would make amazing noise to keep people awake.
Apart from these, the tower near the sink had other people's hair. and the sink had some man's mustache (after shaving). Under the pillow, there were some dark spots (some traces of certain liquid) and other people's hair...
In the morning, the hotel front desk agreed to call me a taxi to the airport. However, it was not a normal taxi which has a meter. It was some agreement with some company so I had to pay 20 dollars just to go to the airport (It is even cheaper to take a taxi from the city center(which is much further away) to the airport ~17 dollars).
I would say this is by far my worst hotel experience. By all means, if you can book somewhere in the city, sincerely, avoid this place. | 1 | null |
Kind and helpful staff.
This is the first time I've ever stayed anywhere in Texas. Every person in a service position (restaurant, hotel, shop) was helpful, kind and chatted willingly. The Menger staff was no exception. The first room we were given was tiny and for a 5 day stay for 2 people would have been claustrophobic. When my husband went to ask for a room with a larger bed or two beds and none were available, we were instantly bumped up to a suite since they didn't want us to wait! The front desk people were helpful and all of the staff including every housekeeper greeted us with a smile every time we passed someone. Some elements of the room desperately need updated due to wear and my in-laws room didn't even have a towel rod in the bathroom (no place to hang a towel in a hotel - really??). I think updates would help immensely while keeping some of the old charm. For the amount of money you pay these things really should be taken care of in order to warrant a return stay. Keep the charming and helpful staff but take care of the obvious problems and you'd have 4-5 stars!! | 3 | null |
Hadjicostis mother and daughter
Nice hotel and atmosphere. Excellent location!
They have the most amazing staff,their concierge Sergio exceed expectation.
We will look forward to staying there whenever we visit New York as well as recommending the hotel to all our friends. | 5 | null |
Not a recommendation
The stay began with our room not being ready at check-in time. Then, being told, not taken or provided for, that we needed to check our luggage ourselves downstairs via one of the 2 working elevators. Upon returning to the hotel, our luggage was not in our room (after a $20 tip to the bellman who promised to put it there when the room was ready) and was actually LOST when we returned to the hotel. I combed through the luggage room with another bellman until it was personally found. We missed curtain to our play due to the inability to find our luggage (which held the tickets) and change into suitable clothing.
We did not have a pleasurable visit at the Hudson; so much so, that we left early and after a fight with the hotel to refund the night we didn't stay. To their credit, they did provide a discount for the portion we stayed and refunded the night we didn't stay. Having said that, this is a Morgan's Group hotel and run as such - it is no longer the Ian Schrager gem it was mean to be.
To say we were disappointed that what would be common assumptions for a hotel at that level in a city that prides itself in service would be an understatement. It did not have room service, a minibar, a working restaurant, a top sheet of bed linens on either bed in our room, bottled water / beverages in the room - or even if for only for purchase, or rooms that were cleaned appropriately. The attached photos explain the frayed towels and unacceptable quality of linens, dirty paper cups that were not changed (one dirty before we got the room on a Friday but the sanitise top put on it), the empty mini bar in the room that they no longer fill as well as the empty snack bin above it, or the dirty grout that has been painted messily over in the bathroom. The floor had not been swept during our stay and the shampoos put in our room were previously used (only half full).
This is *not* a four star hotel; I travel a great deal and have stayed in many levels of accommodations. Regardless of amenities, there is one thing that should remain true -> clean standards and customer service. Both were missing and cost hours of fighting through both the booking service and hotel after our return home to receive any compensation /reimbursement.
Buyer beware. NYC is a lovely city with wonderful hotels - this is not one of them. | 1 | null |
Guest Service was awful. Not to the company Standards
I just want to say that I stay with this company several times a month. This is by far the worst Radisson I have ever stayed at. From the front desk staff all the way to check out, overall horrible!!! I checked in with a young brown haired girl, who happened to be on her cell phone when I was tired from a long trip and was told to "hold please." In fact every time I walked down she was on her personal calls. The beds were the most uncomfortable things I have ever slept on. Overall worst stay for the money I have paid ever! | 1 | null |
Absolutely DREADFUL !
I was in NY for a business trip and my husband joined for me a fun week in the city. After looking at 3 rooms I settled on the 'best of the wrost' even though I was willing to upgrade to a more expensive room................so here in a nutshell are all the things you should know when staying here:
1. Rooms are tired, dirty and in need of a makeover
2. Shower - pitiful
3. Water at the sink trickled out making it almost impossible to use
4. Air conditioning didn't work although it sounded like a jet plane taking off
5. Staff unhelpful and have a don't care attitude | 1 | null |
YOTEL is a chic HOTEL!
Yotel is a great place to stay, I enjoyed discovering the cabin features, preferring a firm mattress enjoyed that too. I was there on a beautiful summer night and the terrace was an unexpected pleasure as well as the restaurant. Very cool vibe on the 4th floor and terrace. galley is convienient for expresso in the morning. | 5 | null |
dead bugs on the ceiling
We came down for a weekend at SeaWorld, which is about a mile away. The hotel room had a unobstructed view of the bay with boats, birds, and seals that kept the kids entertained. My wife and I were occupied by the two dead bugs stuck on the ceiling however. Someone had taken the time to kill the bugs but left their carcasses still hanging on the ceiling, and room service had failed to clean them. The TV remotes did not work, and the carpet had large, mystery stains, and the furniture were old and beat up. We requested and were moved to another room but this took about an hour and the kids were hungry and unhappy. The new room also had carpet stains and felt damp and dirty the whole weekend. We will not stay here again. | 2 | null |
Looks and location get an A++, soundproofing gets an F
We were over the moon when we were able to book this hotel on Priceline for less than $300 a night during the holiday season. The building is grand, directly across the street from Lincoln Center,and steps from the subway. The decor is beautiful. The rooms are nice (and standard size for NYC). The staff is efficient and professional. There is also a nice lobby level bar with seating on two floors and a very happening roof top club (lines around the corner well into the night).
I really wanted to love this hotel.
If only someone had paid as much attention to the sound proofing as they did the decor.
We checked in on a Thursday. We were given a room on the first floor (one up from the lobby). At 3:30 am Friday morning, I just couldn't stand it anymore. The street sweepers, sanitation trucks, and some strange metal scraping sound permeated the room - earplugs did nothing. I can now say without doubt that New York recycles because I heard every can and bottle as it was dumped into the truck. The desk staff was very apologetic and moved our belongings into a nicer room on the seventh floor by the time we returned to the hotel on Friday evening. The seventh floor proved to be much quieter Friday night. Too bad it did not last.
Saturday evening was bad. A guest at the club became upset and proceeded to park his car in front of the hotel - and honk his horn for over an hour (at 3 AM)- until the hotel FINALLY called the police. When the police arrived, it was though they were having a conversation with the unhappy club goer at the foot of our bed.
So, to sum up our review. Looks and location get an A++, soundproofing gets an F. If hotel management reads this - Please invest in better windows and some soundproofing! You will have much happier (and repeat) guests. The rest is just lipstick without sleep. | 3 | null |
Faded glory
I really wanted to like this hotel -- I loved the Deco architecture, the high ceilings, the potential. The room was really a let down, looking as though it had not been refurbished since perhaps the 1970s. I was struck by the old tub with worn ceramic, the glaring fluorescent bulb in the bathroom, outdated furniture, and the single-paned windows that allowed me to hear the 5am trash trucks every morning. Seriously, this hotel room had features that usually can only be found at a $49-per-night motel. I have always found it difficult to find a hotel room that I like in New York, and this trip was no exception. | 3 | null |
Good location but overpriced
This is probably the closest hotel to Universal Studios/Citywalk that you'll find. It is very convenient if you are visiting the theme park. We were there for the half marathon race that started at the entrance so it was perfect for that. We had a corner view of citywalk although technically not categorized as a city walk view. The beds were comfy and the other pictures that people have posted are accurate. We found the front desk/bellman/valet to be friendly and courteous. The restaurant looked nice although we didn't eat there. Not sure if I would stay again just because of the price and I thought city walk was overrated. Plus parking was expensive, but if you are going for a few days to visit Universal Studios, it would be a good choice (since you'd be paying for parking anyways at the theme park). | 3 | null |
Very Unhappy!
Last weekend in NYC - reserved room for 4 adults - given a handicapped room with one bed - dirty - curtin sheers falling off of ceiling - wet bar refrig - did no work - no coffee pot - no extra towels - very rude front desk - I guess since I did not show my furs or diamonds - I was not anyone. Requested wake up call for check out at 5:00 am - they called at 5:45. Good thing I did not rely on them - would have missed my flight. | 1 | null |
RAN-DOWNA-INN
We checked in on July 16, 2012. There was a mix-up with the room, which was handled efficiently with no issues. Upon entering the room, I caught a whiff of the moldy rug/carpets, which could have used deodorizing. Just let me cut to the quick: The toilet seat was falling off, coffee machine broken, WiFi repeatedly down, TV very blurry and the elevators were very slow. We reported the commode seat issue and was advised someone would be up to our room, we are still waiting on that "someone."
There was no ice on any floors after day one (we stayed four). Fortunately we brought our own sheets and bed bug spray (I highly recommend this in any hotel), yes the beds were comfortable.
The pool was satisfactory, staff very pleasant, cafe next door was nice also. The hotel sits right across from Lake Michigan, therefore, you have a great view.For the money it was just OK, the convenience to the city is priceless. Hyde Park is a nice area for walking, dining, and experiencing the arts. | 1 | null |
GREAT PLACE!!
We recently took a trip to NYC and stayed at the Affinia Gardens while I had surgery. We stayed in a Junior Suite with a king-bed. We were in the back of the hotel with a room over-looking a beautiful garden on the 65th St side. Our stay was perfect! The staff were everything you could desire: courteous and quick. The bed was very comfortable. Our adult son stayed for 2 nights in the queen-size sofabed and said it was fine for that short of a stay (we were there 5 days). Although they do not have a room service in-hotel menu, it is so easy to order from almost any near-by restaurant that this was not a hardship.
Our stay was comfortable, service was wonderful and the price was reasonable. We will stay here again! | 5 | null |
Wonderful Hotel
My husband stayed at this hotel for his pool tournament in March of 2012. The room was really more than he had expected. The staff was friendly and very helpful. We stay in downtown Indy at least a couple of times a year. We both have decided to now stay at this hotel. It's close to downtown, you just can't ask for a better hotel with great service. So if your heading to Indy to stay we would recommend this hotel. | 5 | null |
Room was nice and very secure parking.
Nice room and very comfortable. Internet included. Breakfast included. Close walking distance to several eateries and Old Town shops. Parking was secure behind locked gate. A must for motorcyclist. Staff were kind but not very informative. Wouldn't have reservations about staying here again. | 3 | null |
Well priced hotel with a great location!
Overall I had a good experience at the hotel. The thing that was the most frustrating was the elevators. It is neat to see the historical elevators there but not efficient enough (or large enough) for a hotel in this day in age. Would have liked to known about that before I got there. | 3 | null |
WORST HOTEL EVER!!!
This is a tour group hotel, and it looks like it. It is so run down it's depressing. Unless you are with a tour group that gets their rooms here at a deeply discounted rate, I would not waste my money staying here. You will be disappointed and regret it. I can tell you the room we stayed in had no written material in the room whatsoever, no hotel directory, no phone information card, no hotel stationery or note pads - no pens - nothing! A picture was missing from the wall with only the screws showing, and the lamp by one of the beds was broken. All of the cords by the desk were disconnected and we had to move the desk away from the wall to reconnect everything - lamp, phone, coffee maker, ethernet connection. Also, no wifi - do don't bother bringing your computer unless you don't mind being tethered by a very short ethernet cord at the desk - by the way, which only works some of the time. The closets are only a postage stamp, and hold maybe two days worth of clothes for one person (the safe and ironing board are also in the closet taking space). The bathroom is so small you can barely move around, and the water ran continually and was never fixed, even though we pointed it out to housekeeping and maintenance. The air conditioning does not work properly either, and we were so cold we finally had to turn it off - by the way, it turns back on automatically, so you have to keep turning it off. This hotel is not up to Starwood standards by any means, and they should remove it from their offerings of hotel in Manhattan NYC. Oh, and there's no room service, either, as the one restaruant in the hotel is closed except for breakfast only until 11 AM. | 1 | null |
Great Hotel - Midtown Manhattan
My husband and I stayed at the Alex hotel for 3 nights and were very impressed. The rooms are a good size for a central Manhattan hotel and very clean. The hotel has a bar and free internet access for guests in the business centre (located upstairs from the bar). The staff are very helpful and friendly.
We found the location was really convenient - just round the corner from the Chrysler building and a short walk from the shops in 5th Avenue and Times square.
Would recommend this hotel for business or pleasure. | 5 | null |
3 night stay
We stayed at the skyline at the end of July for 3 nights. We arrived at approx 2pm and had to wait an hour for our room, but this wasn't too bad as we were able to go in the Hotel bar for a drink whilst we were waiting. The room when ready was very spacious and clean and had two very comfy queen sized beds.
We found the hotel to be ideally located for the places we wanted to visit and would definately recommend to others. We also found the Hotel bar very handy for a relaxing drink at the end of the day.
All in all we had a very pleasant stay at the skyline and would stay again if visiting New York again. | 4 | null |
Tiny suite, lumpy pull-out sofa bed
When my adult son and I travel together we get suites. This one was the tiniest I have ever been in. I tried to get a 2-bedroom suite but was told none were available so we took a king 1-bedroom with a kitchen since we needed to be close to a conference. The moment I saw the layout I was not happy since you had to go through the bedroom to get to the bathroom - so I went down to the front desk and once again asked for a different room without success.
The rooms were so tiny we had a difficult time trying to find a place to put our suitcases. It almost looked like they had taken a king sized room and put a wall up to make it into a suite. When my son went to make the sofa into the bed he discovered the most uncomfortable pull-out sofa bed, the springs poked through the thin mattress. I immediately called another hotel and got a reservation for the rest of our stay. Then I called the front desk and explained our situation, saying we were leaving the next day. Since Hamptons have 100% satisfaction guarantee and they were well aware from the moment I had checked in that I was unhappy they gave me the room for free after a little prompting.
On the upside the actual bedroom was comfortable, and very quiet. The breakfast was well stocked and a little better than most. Lots of nearby restaurants. | 2 | null |
Poor Hotel
Reallp poor hotel, not a kettle or coffee machine in the room. When I asked they told me to order it from room service and I would be paying through my teeth. Had to use tow lifts to get out of there. Had to wait to check in because only had the room by the ice machine. No Bathrobe, no slippers. Such a basic basic hotel, like an upperclass hostel. | 1 | null |
Absolutely Brutal
Let me preface this review by stating that I spend 4 out of 7 days of my average week at a hotel, mostly Marriott or Hilton brands and have a very solid criteria for judging properties. I chose the Renaissance 57 based on its location and expecting proper Marriott level quality while on one of several apartment-search trips to NY, a city that I am quite familiar with. This hotel is a brutal disappointment in every way spare some good service. Let me begin. The building is ancient, charm aside it is in dire need of renovation. The room wound up being a postage size dog kennel smaller than most rooms that I've encountered in Paris or Rome. The arrangement of the furniture was such that the bed stole the entire room with minimal crawl space around it. There was a gaping hole in the top frame of the window that took massive effort to close. Once closed the street noise from the traffic and construction across the street that started promptly at 7 AM eliminating any option of sleep decreased from horrific to irritating. Speaking of sleep, the mattress and its lovely U shape probably created by years of abuse was "resolved" by a piece of plywood placed between it and the box spring. Well that certainly rendered the box spring useless creating a back breaking disaster. Let's talk about the bathroom and its faucet handle that refused to stay "on" or the door that would not close helping the lovely toilet noises escape in stereo. Speaking of escaping, when one did want to escape outside the elevator and its inability to maintain the light on the button to actually let you know that it was coming took an ungodly long time to get there. In case you didn't want to escape and watch TV it was a game of roulette to see of the TV channel actually stayed on for more than a minute or cut out. I've never seen the TV feed just drop. Finally, let me tell you about the "included" breakfast: how on earth does one find a crappy stale bagel and lox in New York? They find it here at the Renaissance 57 and they get it from a nasty waiter with a turquoise fake Bulgari watch who after following me across the entire floor with a glass of tomato juice gave me the most evil eye after I took off my jacket and spilled it out of his hand failing to use the eyes that were in the back of my head. This is a terrible hotel people. There are so many better choices that one can select from in New York, no one should ever stay here. Wait! What is that smell again? It's the cigarette smoke that keeps creeping into my room. Yeah, cigarette smoke. This is the worst hotel I've ever seem in New York and it cost me 120,000 Marriott Reward points to spend 4 horrible nights here. Shame on you Renaissance 57. | 1 | null |
Great hotel staff-great conference
We had a church conference at the Hilton San Antonio airport. The staff was extremely attentive. We had several technological problems occur in our hotel room, but the staff was immediate in correcting the problems. The service people couldn't have been more pleasant and professional. The beds, pillows, and comfort were sweet.
Food was great and elevators worked! | 5 | null |
FUN, CHIC
This hotel is fun! The decor is very chic, the lobby is beautiful, with interesting seating arrangements and eye-pleasing decor. The pool area is lively, the rooms are mirrored and modern. I would recommend this location to young couples only. Easy drive to all major spots in LA. | 5 | null |
Bahia Resort wonderful
We were very impressed with everything at this resort, Large clean rooms/wonderful beach/lush green spaces/staff are so friendly and helpful! Highly recommend this resort! | 5 | null |
Great location, clean, not for fancypants
This hotel is in a perfect location for anyone who wants to be able to walk to all of the great parts of the Riverwalk without paying a crazy premium for it. It is not fancy, but it is clean, and the customer service was good. | 3 | null |
What's wrong with this Sheraton?
I am a SPG preferred member and normally enjoy staying in Sheraton hotels. I've been around enough to have experienced different Sheraton hotels in US. I stayed in neighboring Hilton hotel for 6 nights for a conference and my wife flew up to join me for the remaining weekend so we're staying in Sheraton (2 blocks away) for two nights. We're staying in Sheraton right now as I'm writing this review. Let's start with positive.
Positive
1. Rooms are up to Sheraton standards. Nice view (19th floor deluxe king room), comfy beds, big floor plan, clean.
2. Location is perfect for anyone visiting downtown Seattle.
Negative
1. Too busy. Long lines at front desk, takes more than 90 seconds to reach anyone(operator, guest services, house keeping, front desk, etc) on the phone from the room.
2. No fridge in the room. Only minibar.
3. No free internet.
Now, I don't want to include this personal experience in the general negative category, but this experience so far staying in this Sheraton is not very pleasant. We arrived at 3PM (their advertised check in time) with a deluxe king bed room reservation made over a week ago. When we got there with our bags, the front desk said our room was not available and should be ready in 1 hour as she was going to request a room in 18th floor to be prepared for us in expedited fashion. She took down my cell# so we checked our bags in and went out for a walk. I didn't receive any call by 4PM but decided to get back anyway. We got back to front desk at 4:30PM and explained what had happened. The new lady we spoke to said she doesn't know since she wasn't the one I spoke to earlier. She didn't see any notes in her system that had a room being made for us either.
She ended up putting us in another room on 19th floor of same level. The room was good at a first glance and we went out to hangout and came back late. this morning, we just realized that there were no towels in the bathroom, except for a used single towel hanging on the wall. My wife had already started taking shower so I picked up the phone and dialed "0", got a machine saying my call is very important and to wait. I hung up and tried guest services, housekeeping, and front desk separately, and got the same response.
With my frustration supressed, I dialed "0" again and waited. After about minute and a half, i got through and explained that there were no towels in the room. The lady apologized and said she will send towels ASAP. After about 5 minutes, I got one shower towel, and one hand towel sent up to the room. I explained to the housekeeping lady that came up that I have no towels in this room and will need more. She got little upset saying that I had declided house keeping for today and now I want more towels. I explained to the lady that there are no towels but she didn't seem to understand but she did bring me another set. So now I have two shower towels and two hand towels. I called back to guest services (after waiting another 90 seconsd on the phone) and all I got was "sorry!" and abrupt hang up. If I gave 90 seconds to talk to her, she should've given me few seconds to let her know of my dissapointment.
Obviously, this room was not ready and now I wonder what else has not been cleaned. I wanted to request a new room but it'll now be more of a hassle to repack and move. I thought I was upgrading our stay by checking in to Sheraton but it would've been better staying at Hilton.
I've stayed at some horrible hotels with big names before but my experience with Sheraton has generally been positive so my experience here in Seattle Sheraton to be somewhat odd. I'd expect a hotel like "sheraton" would try to do more here. the "three star" hilton couple blocks away did everything they can (maybe little too much) to make sure I was doing ok. Free internet, free breakfast, top floor room offered to me without even asking... | 2 | null |
A bit bland, to honest
Some Marroitt's have character and warmth. Not this one. I don't know if it was just the time of year - even in Texas December can be bit bleak - but I really didn't feel that welcome. With one exception, the staff didn't seem that eager to please, and over the three days I was there, not one member of staff showed any interest in me and my stay. The food was average, but the room was fine. Although the pillows were either too small or too hard! I think I'd look for an alternative next time I'm in Dallas. | 2 | null |
Beautiful River View!
We enjoyed the view at night of the Ben Franklin Bridge lit up, lights reflected in the Delawaware River. Waking up to the river view was lovely! The only drawback for the hotel is that it's not "right next to" anything. You can't walk down the street and get a fresh coffee, ice cream or any of the things one might like to have when on vacation. The shuttle service was excellent, however, and the front desk staff were very helpful and professional. | 3 | null |
Good location, needs updating
Stayed here on the 3rd leg on our honeymoon, and maybe we'd been spoiled having stayed at The Encore in Las Vegas but this place needs refurbing!
Really dated decor, furniture and fittings and does let this place down.
Good location, close to the Ferry Building, BART station and easy walk to Fisherman's Wharf.
Was upgraded for an extra $30 per night (knocked guy down from $40 per night). Got a balcony with bay view and complimentary wireless.
In summary, great location, but rooms are nothing special. | 3 | null |
Toshi's Living Room at the Flatiron Hotel is Rockin'!
An absolutely cool beyond cool scene with great food, great music and great spirits....Toshi, the friendly owner of the restaraunt, and his dog, welcome you to the hippest bar in the city with great live music. The hotel itself is modern and chic with a great location at 26th and Broadway. Reasonably priced rooms in the mid 200 dollar range are well worth it and you can walk to Greenwich village in 10 minutes or be at Times Square in 10 minutes. | 5 | null |
Dirty, noisy, grubby pool. Moldy toast.
First they got our room type wrong. Credit to them to for giving us a free $10 upgrade but the sofa bed was uncomfortable and dangerous for our under 5 year olds. We choose hotels for the pools and needed a shower to feel clean after this disgusting experience. My wife had to point out the dead cockroaches and moldy bread to the staff at breakfast. In all our $100+ hotel experience from St Louis to Maine has been disappointing but thus far this place stands out as the loser. | 1 | null |
Saved Some Money But?
Motel had been renovated but was in questionable location. Our stay was OK. Memory foam beds were comfortable. Owners were nice. Continental Breakfast was very limited in a very small lobby......just carry items to your room......only cereal, some fruit, and rolls. Was fairly close to river walk and other downtown attractions. If looking for inexpensive place to stay.....OK. | 3 | null |
Really nice hotel
I got this hotel super cheap off a 'name your own price' site. I was thrilled with it, it was by far the nicest place I stayed on a long road trip. The room is more like a suite with a separate living section with a large corner sofa, there are lots of options for breakfast and the staff were very friendly. | 5 | null |
Terrible customer service
Booked a room and checking late in evening around 10pm. Couldn't find my reservation and front desk person seemed to be new so he went around to ask somebody for help and 5 min later I walked around corner to see him eating a hot dog. Yes a hot dog. Are you kidding. Another person came out and got me my room after I gave them my confirmation number. Went to the room and showered then went to close the curtains for bed and the curtain rod was ripped off the wall so the curtains wouldn't close so I packed up and went back to front desk and told them in which they were pretty rude. They claimed I do it when I was only in room for literally 10 min and I took a shower. They reluctantly gave me another room in which I went up to only to find it had 2 double beds in which I reserved a king. Exhausted from flight from Los Angeles to Philly I said forget it and went to bed. I went down in morning to see if I could get a king bed and they said sorry that they already sold the,mfor the night and hat I should have come downlast night. It wasn't worth the battle. I was very unhappy and will not stay there again. | 2 | null |
Bad hotel with bad staff
Me and my family of four were here for nine days, and for every single day the elevators (one that was used as a staff elevator from time to time, and two that worked MAYBE a couple of hours in the middle of the day when the guests are out in NYC) didn't work. We asked for sheets every single day because the cleaninglady kept taking them with her when she cleaned. We asked the receptionist if she could leave one extra but it did never happen. As several people here write, there were never a hello from the staff and they were not at all helpful when we had any questions either regarding transportation to the airport or general questions like when the elevator would be ready to use (they just didn't know). We stayed on the 10th floor and to walk up and down the stairs several times a day is not how a hotel is supposed to be. When I am travelling, the hotel is NOT supposed to be an issue of irritation, but this hotel, without a doubt was. It sucked, it really, really sucked. The receptionists were bad, poor service, words can't describe the elevators, it actually smells weird in the lobby and in the hallway (in our floor) held close to 35 degrees celsius. I recommend every other hotel! The only thing that was ALRIGHT was the cleanliness and you could sleep okey - the AC was noisy (we turned it off during night time and opened the window in stead). Great location though, 100 meters to Times Square. One more thing - we asked for a room with two beds (I had to sleep in the same bed as my sister (young adults), and I can understand that it can't be done the first day, but we were told that we could come to the receptionist every day to see if some was free, in stead of THEM telling us when there was one. I really didn't like this hotel.. | 2 | null |
OK Airport Hotel
I have stayed at this hotel before but this was my first stay for a couple of years. The check in was efficient and all the staff I met were very pleasant. Room service food was very good even if my food wasn't exactly what I had ordered.
The biggest problem was the noise. There were a bunch of guys in 1217 who thought that they were on spring break. Shouting in their room could be heard the length of the corridor and they kept roaming around shouting and screaming at the top of their voices.
I'll probably try the Hilton next time. | 3 | null |
Best Hilton in Boston
We stayed at the Hilton Logan this past week for a trade show at the Boston Convention Center. We love this hotel and think it is the nicest Hilton in Boston. It has a very modern clean feeling to it and the staff was very welcoming to us. We were upgraded to the Executive Floor due to our Hhonors Gold Status and had a great city view room.
The room was clean and spacious with a nice flat screen TV and the Hilton bed we love so much. We did not eat at the restaurant but got a room service pizza which was good for hotel pizza.
The only reason that this hotel does not receive an excellent rating is that the location is not the best being at the Airport. It was around $25 to get a cab to Boston so not cheap but since this is our favorite Boston Hilton we figure it was worth it. The rates are often cheaper than other Hiltons in Boston as well. | 4 | null |
WORST EXPERICENCE EVER
ok, the room was about 1 foot larger than the bed, which was only a double, the bed was broken. then the toilet didnt work, when we informed the front desk, they told us to fix it. im not a plumber, i dont know how to fix it. When i told him I could not fix it, they laughed at me. would not move us to another room, had a room without a toilet. DO NOT GO HERE | 1 | null |
Budget Hotel !!!!!!!
We only paid £24 per night and you get what you pay for. Although on plus side the sheets and towels were clean. We had our own shower (advertised as having a bath tub by Hotels.com and something the hotel said I would have to take up with them) it was well in need of a make over or even a lick of paint. The headboard was propped against the wall, no a/c and incrediblely hot and noisy. This hotel is basically a hostel in a very run down part of downtown LA. So if you can overlook the surroundings or the many tramps and homeless people hanging round outside the hotel go ahead and book it . | 1 | null |
No problems
We arrived at the end of a long international flight and the front desk staff were very accommodating in providing us a room that did not face the nearby freeway. I don't think it would have mattered much, to be honest, since we could not hear the freeway from anywhere inside the hotel (our room, breakfast area, corridors, lobby) so even though it appears close to the road, it's quiet.
There are a few restaurants nearby so there's options for eating, plus the Galleria mall is only a short drive/walk away.
Our room had a peculiar aspect - an alcove containing only a lamp and a recliner chair. There were no windows so it seemed like the architect had been left with a little left over space and decided to fill it. It gave us a little more room to move within the main room so that worked out well, but when in the little windowless alcove, it did feel like you were in detention.
Contrary to others who have commented on the smell of smoke from past days, we did not detect any musty or cigarette odours during our stay. | 5 | null |
Charming use of limited space
What a great idea. Cram a shedload of tiny "cabin" like rooms and hallways in a hotel. So NY.
The single cabin makes very good use of space. I would have been thrilled with it, but for the "bed" which really isn't one. It's a small mattress plunked on top of a wooden plank. I woke up continually throughout the 1st night, missing my latex mattress at home.
There was also a half-eaten snack bar in the room when I arrived, so the cleaner wasn't quite thorough enough, although they seem to be great about the shared bathrooms. Which are unisex, by the way, if that bothers you. The only thing that bothered me were other travelers seeming to expect to have a chat or something. I'm brushing my teeth ffs.
The Parisian cafe attached is nice. The avocado toast is everything the reviews here and on Yelp said it would be.
The location of the hotel is v. good. | 3 | null |
Cool hotel, perfect location
I really loved staying at the Hotel Indigo at The Alamo. So cool to be in an old remodeled building, overlooking such a historical and significant site. I had some issues checking in and the valet was a little slow, but the room was goregous, the location was more than ideal and the service for breakfast the next morning was outstanding. Cruz really took good care of us and served us one delicious breakfast with a smile. It made all the difference. Would definitely recommend a stay when you drop into San Antonio. I will be recommending it to my friends and co-workers. | 4 | null |
Average stay with no frills
This is an average motel, I was quite unimpressed. The room was clean, bathroom was clean. The refrigerator was working but there was no freezer section in the fridge. The air conditioner/heater was not working very well but made quite a noise. Walls were thin. The lobby was small and the furniture was quite old and worn---alot of people were down in the lobby on their laptops because there was limited wi-fi in the room. On the whole, very disappointing stay except for the restaurant which was okay for breakfast with very nice staff and good service. | 3 | null |
Quiet location and close to the action
I recently stayed here for 3 nights on a business trip. I found the staff to be very professional and believe they are used to accommodating business travelers. My room was clean and spacious with an office in a separate room, which was nice as I could keep all my work in its own area. I used the fitness facility every morning and enjoyed reading my complimentary WSJ while I worked out. I also found the location of the property to be advantageous as you are by the waterfront, which is quiet, but close enough to downtown to get into the hustle and bustle of the city. I will definitely be coming back to the Intercontinental as I continue to come to boston. | 4 | null |
Stay Away!!
Booked a room well in advance. Booked a hot tub room. When we got there we were given a regular room (It was after 5:00 and the front desk had to check if it was cleaned yet). Didn't realize it was not hot tub until later that night. The couch was broken, could not even sit on it. There were pieces of melted metal on the carpet (like someone was soldering in there). There was mold around the inside of the tub. Internet was sparse. The bed was so saggy, we had to sleep on the kitchen chairs with a pillow. The next morning after I took a shower and washed my hair, I found out the hair dryer did not work. I called the front office, they told me maintenance would not be there for another hour and a half. Which really didn't help my situation. They did not offer to bring a new one up. When I checked out that morning, I notified the front desk of my dissatisfaction, and they said, "We will let maintenance know". Wow..I would suggest staying away from this hotel, they do not care how you feel, nor will they help you in any way. | 1 | null |
Trying to sleep in a Nightclub
Although this hotel looks nice, if you are trying to rest/sleep after traveling you should not stay here. Our room was above one of the Banquet Halls, and the DJ/Sound Sysytem was directly below our beds. Our beds were vibrating from the sound, and we couldn't hear the TV which was 4 ft. from the bed.We also watched as 17 people checked in to one room for a party. The pool was overflowing with unsupervised children. When we complained about the noise, we were told we could change rooms. It was after 11 pm, we were in our pajamas, in bed. That really wasn't an option. So, if you want to stay at a Nightclub, this is the place for you. If you need to sleep or rest after traveling, forget it. Also, the Desk Clerk was rude to us regarding our complaints. Isn't there a limit as to how many people can stay in one room? 17? Seriously? If I saw how many people were going into the room, tell me the staff didn't know. | 1 | null |
Buzz from aircon cannot be turned off
Very poor sleep. With the air con turned off there is still a loud electrical buzz in the room. The maintenance staff insist this is the same in all rooms and cannot be turned off. It is like having a fridge motor running next to the bed all night. Room 515, 4-6 Oct 2012. | 1 | null |
to expensive for the service
the service speak very bad english, for example the valet-service. Little room, very loud air-condition, Breakfast poor, waiter level for 2 stars hotel. Holiday Inn is better. | 2 | null |
Nothing Special
We were actually quite disappointed with our stay here, after looking forward very much to staying in the Mandarin Oriental for the first time. The ambiance was generically elitist, and the Tai pan club level rooms provided nothing extraordinary.The room was a lot smaller than we thought, even after being told that we would get one of the larger water view rooms. If you expect club level service, you'll be even more annoyed here. We where told that a Vodka martini was an added cost even though premium brand drinks and snacks are to be included in the $800 p/night club price. But a premium brand vodka on the rocks w/olives is included? The club level food was always pretty empty and was not anything to write home about. It took 40 min. to send up extra pillows at 10:30 pm, turn down was nothing but placing the robes that were in the bathroom on the bed and a card saying to go eat breakfast at the restaurant ,I could go on and on. My advise for on staying at this expensive overrated hotel is to go to one of the many fine hotels in the DC area and save your money it is not worth it. We have traveled around the world and stayed at many luxury hotels that have been amazing and went above and beyond to make the guests happy, sadly this is not one of them. | 2 | null |
Great place for the price
Nice place, nice neighborhood full of good restaurants, and close to transit for trips downtown. Good rates too, but remember to add ~$30/day for parking if you drive there. | 4 | null |
Great location, Few other benefits
I have been putting off reviewing this place because I really just wanted to be done with it. First off, the actual check-in process was quick and easy. But leading up to it, that left something to be desired. Management staffed ONE person and there were 11 people checking in at once. Probably couldn't have been the only problem of the night. But again, the process was quick once I got up there. The man behind the counter apologized. Eventually, the driver was able to help with getting peole to the room, but too little too late--I was done, and most guests had been waiting for a long time.
Super hip place. Neat colors, rave vibe. Good for people staying alone, on business or with a family.
In the morning, the same guest service agent was working a busy desk with one other person and someone burst through the door next to the coffee and started pulling the agents away from people leaving and purchasing things. So then there was one person at the desk during a busy time again. And I am not sure what was happening back there but that lady was yelling at the guy--From what I had seen, the guy and the girl and the driver were amazing, so far. The only problem I've seen was with the lack of management's support.
The bar was good--Decent happy hour prices. The bartendress was great (of course I remember her name, Meghan was engaging and helpful)--the bar was pretty dead, otherwise.
Housekeeping worked out great, though one guy was there pretty early in the halls, yellin' and screamin' and laughin'. (Sounds like a ladies man. But I don't speak spanish, so he could have just been rude and bullying people. Too loud, anyway).
The bed was super comfortable. The bugs outside were intense. The management was amateurish, the staff was efficient, the location was amazing, the light rail outside was appropriate (had a conference downtown), the Ruby Tuesdays was great.
HOMELESS/TRANSIENTS are INSANE in this area. FUR-SURE... You WILL get asked for money or cigarettes regardless of whether you have them.
Thanks Housekeeping. Great job John, Alina Jason and Meghan. And management: You NEED to study up and staff enough help to get through the night. Stop yelling at people and get out there and help them. Yell at them later. When the lobby isn't full of people, maybe. MGMT is the reason I won't return--They have no control or desire to help the staff, from what I noticed. That can only lead to poor service in the long run. I'd rather go some place where people aren't stressed, leading to subpar service (not the staff's fault) because managment didn't do their jobs.
GIVE IT UP TO THAT FRONT DESK STAFF. THEY WERE PUSHED FROM A PLANE WITHOUT A PARACHUTE, BUT BOY ARE THEY FLAPPING THEIR WINGS. AND IT'S NOT SO FRUITLESS--THEY WILL GET THE JOB DONE!
Also, again. Worth noting: the drinks at the bar were great. | 2 | null |
Central location.
We have stayed here several times. Location is good for access all the major tourist spots without the big price tag. Upgrades at this location are not easy to come by even as a rewards card member, probably because they are pretty busy. | 3 | null |
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