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Location, Location, Location
Location, Location, Location - that's the best bit and it is good. For the price I expected more, it didn't really feel like the normal "Sheraton" experience, the room was small, even the bath tub was small (but maybe that is a New York thing), the decor looked like it could do with a refresh, there doesn't seem to be much in the way of noise insullation whether it's the cleaning carts being banged around (they seemed to live just outside my room) or the people next door having a heated discussion at 4am! There was also a total lack of an information pack in the room, do they have room service, do they offer laundry,....?
High speed internet (at extra cost) - what a joke, I measured it several times at 160kps - so don't expect to be able to use Skype or the like. Oh and it is only a cable connection in the room, no wifi.
If I'd paid $100 or so I would have been happy, but I paid a lot more and won't be going back. | 2 | null |
Loved it here
We loved it here and the renovation hasn't even begun yet. This was the Wyndham hotel that Hyatt took over. Great location and service. We ate the breakfast and it was really good. It will really be spectacular after the renovation. | 5 | null |
TWO very different experiences at this hotel
Stayed a few days with my daughter in a lovely harbor-view room with comfy beds, a gorgeous panorama of the harbor, great cleanliness and super service from the staff who helped my daughter find a lost earring. Decent breakfast and coffee plus cookies in the lobby all day. Did some traveling. Then, a few days later I stayed alone in a cheaper room before my early morning flight back to the East Coast. Sent first to the wrong room, then to a dirty room before finally getting settled...rock-hard beds, toilet paper holder torn off the wall, and didn't get my 4 am wake up call. Luckily, since the bed was so uncomfortable, I was awake all night and got to my plane in time. | 3 | null |
Not sure what to say about this place...
In my opinion, first impressions matter so it didn't start off well. When we first drove up to the hotel, there was no valet in sight. Considering there's no self-parking available for this hotel, having the valet there is somewhat important. While checking in, the front desk clerk proceeds to have an argument/conversation with another worker which I found rude.
The lobby area was well-appointed and very clean. The room was very modern and, I thought, well-kept. But on the second night we found a RAT running around our room! They were very quick to move us to another room, but when I notified the front desk about the rat, she didn't seem to surprised.
Also, there were quite a few homeless in front of the hotel looking for handouts not to mention sketchy individuals along the block. I think if I wasn't traveling with my wife and 2 kids I wouldv'e felt safer, so if you're coming to DC with young children, I'd think twice about this hotel.
The breakfast was fine. And there were some really good chinese restaurants around the hotel. The Metro stop at Gallery place (one block away) was always filled with vagrants, beggars and drug dealers so again, not really a place for young kids.
I honestly wouldn't recommend this hotel to anyone unless you're going to an event at the Verizon Center. Feel free to take this review for what its worth, but normally if I dont have anything good to say about a hotel, I just won't give a review. | 3 | null |
Good for the price
We stayed here one night after a long day at sea world and left early to go to the zoo. The rooms are clean, beds were very comfortable, and staff was very nice and helpful. There is a diner there called "bunz" with very good food and prices.
Cons- Parking!! There s none and i had to park my large suv in a tight area. but othere then that, the place was just what we needed.
normaly we would stay in a hotel but i was glad to save the money. and would do it again | 3 | null |
Staff makes up for annoyances
Dream Downtown is a beautiful structure in midtown Manhattan. I have not been to NYC before, but have been to many US and Int'l cities, and live in the San Francisco Bay area, so my expectations were reasonable based on the price.
There are some minor annoyances in the general design of the rooms. A lighting design flaw results in all 5 room lghts being on or being off - no selective lighting. The loft design makes the rooms feel bigger, but places some storage shelves out of reach for a 5'4" person and kids. The thermostat does not cover a temperature range, so one degree below room temp gets you a/c, while one degree above gets you heat. Finally, there shoud be a fan in the bathroom, which steams up easily.
The employees, however, have been the most kind, helpful, polite hotel service people I have encountered. From the bartenders to the pool lifeguards to the maids, everyone has made us feel welcome and attended to. A special shout-out to Kevin at the front desk, who has gone above and beyond. This hotel style seems to attract a younger, more fashionable crowd. We are two 40-something Moms traveling with our 10 year old daughters. Yet the staff remembers our names, always inquires about our adventures, and responds quickly to our special requests (such as removing mini-bar items so we can use the fridge.)
The location is fantastic, near transit and the amazing Chelsea Market. While I would probably enjoy another hotel if I return to NYC (just for a dfferent experience), I also would not hesitate to stay at the Dream Downtown again. | 4 | null |
DON'T STAY HERE!!!
My husband and I just stayed here one night after a day at SeaWorld. We normally stay at Comfort Inn's because of their awesome breakfast. The rooms are small and tight to fit around in but usually fine hotel. This hotel STUNK like mildew. Our sheets had someone's hair (not ours) on there which means dirty sheets. The scrambled eggs were horrible, not eatable. The pool lacked towels. We called for more towels which took forever to get there. There are two other comfort inns in the area. pick one of those. other guests complained too. Air conditioner not working right either. uncomfortable bed | 2 | null |
Better than I ever expected!
I found this hotel on trip advisor as one of the best deals. To my fellow travelers: you have done well. It's not the ritz but it also wasn't a dump. My tips:
1. Ask for a renovated room (they have private bathrooms)
2. Forget about wifi, I heard from other travelers that they weren't able to receive any, which turned out correct. I believe it has something to do with how old and thick the building is, however the staff did a great job trying to assist me and my wifi needs. (Worst comes to worst, you can just sit in the comfy lobby to enjoy the wifi down there.)
3. Location is GREAT! if you're just a traveler who thinks of a hotel as a place to sleep and drop your bags in a safe place, then this is it. It's within walking distance of superb shopping, Pikes Market, and some of the best resteraunts in town.
4. Take the monorail after arriving on at the airport it's a very easy walk from the station to the Moore
5. The only people I would not advise to visit are big families, or people with wheelchair needs. Although there is an elevator at the Moore, it isn't very big. Families may want connecting rooms or complimentary breakfasts, both of which the Moore does not provide. | 4 | null |
Felt Like Spring Break
I'll start this off by saying that this was partially my fault for not realizing how large this resort was prior to checking in. My wife and I were seeking a relaxing resort weekend, and this property has over 500 rooms and the weekend we went (Memorial Day weekend) the hotel was booked full. From the moment we arrived chaos surrounded us. While checking in, we were given wristbands for pool access. I would expect this if we were in Cancun on spring break, but not at a supposed 4 star hotel. We had several nights of nice dinners planned, and had no intention of wearing them out on the town. They were going to allow us to cut them off each day and bring them in for a new wristband. Decent compromise, but not a good start.
Next, the hotel room mgr asks us to follow him in his van with our car to our room. After searching for a parking spot near our room for 10 minutes he suggests we park down by the spa and he will take us to our room. I agree with another user's review in that the layout of the resort gives the appearance of multiple motel units strewn together. We had an upgrade to a FallsView king suite which overlooked the main pool. Normally this would be a perk, but upon looking at the pool it appeared that we were overlooking a water park. There were at least 300-400 people at the pool and it was loud as hell. I will say that the hotel room mgr was excellent.
We debated our situation and decided this was not the place for us. I went to the front desk, checked us out of our room, and booked us for 3 nights at the Doubletree Paradise Valley Resort - Scottsdale, and by doing so I'm very confident that we saved our trip. The Doubletree was literally a 1 minute drive from Old Town Scottsdale, the pools were serene, and the complimentary breakfast buffet (for Gold and Diamond) was phenomenal.
If you are looking for a mega resort with a great waterpark for your kids, and you do not care about proximity to Scottsdale or downtown Phoenix, this resort may be for you. If you are looking for a relaxing vacation, look elsewhere. | 1 | null |
What a beat up old fossil!!
This hotel is HORRIBLE. It shows ok online in the photos but the second you walk in the disgusting stench of perfume and air fresheners is only meant to cover up something even more smelly - - - God only knows what that is! The service at the front desk is atrocious. We made reservations for two rooms and had our confirmations with us but they couldn't find one of the rooms for about 20 minutes. We checked in at 11:30pm after a 6 hour flight from NY so all we wanted to do was check in and go to bed. Finally we got both rooms and went upstairs. One of the rooms was a smoking room even though we had called to confirm that we had non-smoking rooms. We walked back down to the lobby and were told 1. They have no other rooms for us (which I simply did not believe) and 2. the room we had was not a "smoking room". When I asked "Then why are there ash trays in the room" the genius at the front desk had no answer.
The beds are about 10 years old, creaky and bouncy. The linens are like sandpaper. You will read words on this website like "old world charm" and "historical". Those are all great for sight seeing, but not for when you want a good night sleep in a clean room. There were hairs in the sink and the tub when I go to my room. The funniest (and most pathetic) thing about this place is that it actually looks like they put some money into a really crappy facelift. For example, they put six pieces of marble in each tub so they can say "marble baths" when, in fact, the rest of the bathroom is gross, dirty and falling apart. Oh, if you like TV don't get excited either. You get about 10 channels and you would feel like you were watching European Hotel TV with the quality of reception.
Also, I wouldn't mind if the place was $75 per night, but at over $200 per night (plus $10 per day for wifi and $40 per day to park) you can do WAAAAAY better in downtown LA.
Bottom line: If you have ever stayed in a nice hotel you will be disgusted by what they are trying to pawn off at this dump. | 1 | null |
Poor service, snooty staff
Stayed here on our return from Forks, WA waiting for our trip back home. Though not familiar with Seattle, the location felt like a run down part of town. The parking is $15 extra in a small secure parking garage under the hotel. All of the parking spaces are relatively compact and somewhat difficult to navigate. The room was clean, comfortable in size but the mattresses were old and springs squeaky. Very slow at check in, even though we were the only ones checking in at the time. Upon departure, we asked for a second newspaper and were told no, that they were all accounted for. Hmm, large stack of papers on the front counter of which few people took a copy of? No breakfast, no free wi-fi, stiff parking costs, rude staff, not a place we can recommend. | 2 | null |
A+
Staff was exceptional. Location fantastic. Wine happy hour daily 5-6 perfect. Comfortable beds. Coffee on 5th floor. Restaurant/bar area very nice. | 5 | null |
SCARY Hotel!!! Stay Away!
Thankfully the management was nice and allowed me to cancel my reservation with no charge. When i arrived in my room, i was literally horrified. Holes in the walls, paint peeling, stained carpets, was just the beginning. They offered me another room, and it was as bad as the first. This place is overpriced and in horrible condition. i ended up paying for a more expensive hotel as i had to find something last minute, but it was very worth it not to have to stay in the nightmare hotel that is Hotel Pennsylvania. | 1 | null |
Nice experience
We really don't have any complaints about this hotel. It is a nice property (except for the very very tacky Christmas decorations...), the rooms are HUGE and the views are nice. It is close to the metro, but be warned, this is the financial district, so after everyone has gone home after work, most places for food close, often there will be nothing open after 8pm at all, not the chemist or anything. This was not too much of an inconvenience for us however, you can always catch a taxi up to china town or greenwhich where there is plenty to do, see, eat and buy!
The staff at the hotel were not overly friendly, but not unpleasant. The bed was VERY comfortable and next time we come to NYC, if we feel like staying in a quieter area, this will be the place to do so! This property is right next to the World Trade Centre area, in fact, the building was a little damaged during the terrorist attack and the great American flag that flew on top of the Marriott on that fateful day now hangs framed in the foyer of this hotel, in a small memorial area in the lobby, along with a plaque commemorating two staff members that lost their lives helping people.
I recommend this hotel. | 4 | null |
Horribly loud, drunken, party hotel! No sleep, no fun!
I am not opposed to parties or dirnking - but when hotel guests drink, yell, swear, fight at the top of their lungs for hours in the hallway - until past 4 a.m. - I have a big problem. Security came up three times before they stopped - and I even opened the door once to ask them to PLEASE quiet down and go to their rooms. They ignored me. Even the desk clerk in the morning told us that some guests treat the Chicago Hard Rock like the Las Vegas Hard Rock - which apparently is a 24 hour non-stop party hotel. Other friends who were staying at the hotel last weekend (on different floors) experienced a very similar experience. I'll never stay at the Hard Rock again!! (What a waste of $300) | 2 | null |
Fabulous view/Excellent hotel!!!
We stayed in a King Junior Suite at the Millenium HIlton on a glorious April weekend. Our room was on a corner so we had an amazing view of the World Trade Center memorials and the Hudson River as well as a view downtown. We had relatives who stayed at the other end of the hall who had the same view of the WTC memorials, but their view looked uptown. The construction noise was not a problem, perhaps because we were on the 43rd floor.
The suites were appointed with sleek, modern furniture and had a separate living area with flat screen which was great because our relatives had a portacrib in the bedroom and they could stay in the living room while the baby was sleeping. The bedroom area had an additional flat screen TV and the bed was extremely comfortable. Breakfast was included in our rate and it offered a wide selection. We also had one dinner there and it was very good. The staff were very pleasant and the rooms were immaculate. This hotel has all subway lines within a couple of blocks and is also convenient to the PATH train to New Jersey.
We will DEFINITELY return to this hotel for the convenience, ambience, and view!!! | 5 | null |
Great Value
I'm basing my good review on the relative inexpensiveness of this hotel. The room was tiny (as is noted everywhere else here so that came as no surprise) and the bed was very comfortable and clean. The room and hotel were well kept too but my issue was with the bathroom. If the bathroom shower didn't look like it had been neglected for quite some time I would have given this place a perfect score.
This hotel is on a VERY busy street so expect lots of street noise. We didn't mind since the beers the night before helped us ignore it. This hotel is located on a very busy street corner in Chinatown so expect to have to wade through throngs of people to get here. But for $200 in Manhattan this was a good deal. The front desk people were friendly and relatively efficient. They also let us leave our bags at the front desk while we walked over the Brooklyn Bridge the day we checked out which was great.
You can walk to so many great places from here if you're not afraid of a little exercise. | 4 | null |
2 1/2* Hotel Masquerading as a 4* Hotel!
Wow, where to begin. Got this tiny, shabby standard room on Priceline. The upgraded rooms are substantially bigger and probably nicer (maybe even worth a 4*). But, for our standard room . . . oh, did I say tiny! The web site says 260 sq. ft but it seemed far smaller. I've never stayed in a room anywhere, anytime that was even close to being this small. My wife and I tried walking side-by-side once and she bumped her thigh on the foot of the bed pretty badly; from then on, one of us would always climb onto the bed before we moved around. There was only room for a single chair (think doctor's office waiting room chair) and it did not have a reading light. The desk was just barely big enough to use a laptop on. The night stands were just cheap plastic cubes about 12" to 18" square. The bathroom was SO tiny I could not turn-around in it w/o making sure the door was either completely open or completely shut. There was not enough room for my wife and I to place our toiletries on the sink and the tiny little 6" by 8" wood stand (never seen anything like that, even at a Days Inn). The toilet was an old style commercial-grade, pull-handle toilet seen now only in Home Depot store and industrial warehouse bathrooms. The seat on the toilet did not even sit squarely on the toilet -- obviously a mismatch. The bathtub was so roughed-up looking that my wife, who loves baths, just looked at me and rolled her eyes when I suggested she take a bath before dinner. This hotel makes the same mistake other "boutique" hotels we've stayed in make: buying furniture from liquidation sales, estate sales and The Salvation Army does NOT make it "stylish", it just makes it shabby! The Good: staff was very nice, king bed was very nice, linens were nice and shampoo was nice. In short, our standard Kind was nothing more than a tiny Days Inn- or Motel 6- grade room. If they sold it as such (2 1/2*) , I'd be giving them a much better review. But, since they hold themselves out as a 4* hotel (Westin, Hyatt, Marriott, etc.), that's how I'm reviewing them and it ain't good! Also, this property is right on the very edge of "The Tenderloin". The moment you cross Taylor street, or walk south toward O'Farrell, you're going to be confronted with homeless people either accosting you for money or passed-out on the sidewalk. Again, ain't good! Incidentally, our bed sheets were NOT changed and we were never asked if that's what we preferred. Come on, not changing sheets w/o asking at a 4* hotel -- you must be kidding. | 2 | null |
Yotel New York
My sister and I recently visited New York for our 21st birthday and stayed at Yotel.
We absolutely loved the hotel, the room was comfortable, in a great location (10 mins walk to times square) and the staff was really friendly and helpful.
Despite the fact that the hotel hosts one of New Yorks popular clubs, according to our taxi driver Kanye West and Jay Z go there, our room was quiet and we had no trouble sleeping. Our taxi driver also told us that Adele stays in this hotel whenever she visits New York!!
Each level has a room where you can help yourself to tea and coffee, so this was our first stop each morning!
Our flight wasnt untill the evening so after checking out, we left our luggage in Yobot, this is a brilliant idea.
Overall, we wouldnt think twice about going back to this hotel and really recommend it. :D | 5 | null |
Fabulous hotel.......
What a hidden gem the Casablanca Hotel is! It is literally 20 paces from Times Square and so friendly and neat and clean that we could not believe our good fortune. The hotel is small, but the rooms have plenty of space for the everage traveller. Everything is neat and clean and user friendly. There is wine and cheese every evening between 5 and 7 pm and an included continental breakfast every morning. There is continuous coffe, tea and biscuits all day. The staff are fantastic - friendly, welcoming and helpful to visitors. Our best accolade is: we will be back! | 5 | null |
Not up to Jumeirah's usual standards!
Writing to warn those of you used to staying in their beautiful hotels in the Middle East that this does not live up to expectations. Whilst the location is excellent and the rooms comfortable there is nothing luxurious about this hotel. Standard of bathrooms is average, cleaning standards not up to 5 star (dust on the doors and hairs in bathroom), staff are courteous but nothing more. Also there was no regard for our gold member status in the hotel, we had to request benefits several times and were not treated with any extra attention. We can only assume that these are standards acceptable in NY as we have not encountered them in any other Jumeriah resort or hotel. On arrival we waited an hour extra for our room, no upgrade was offered, only when dealing with a senior member of management were we offered a coffee for the delay. Breakfast is nice but for the price I would expect to be able to order fresh eggs. On a positive note the beds are exceptionally comfortable so we slept well! For 750 dollars a night would also be nice to have bfast included and a room which does not over look aircon units that turn 24/7. | 3 | null |
Comfort it ain't!!!
When you walk into a hotel do you expect to have the staff at the desk to greet you? Not at this hotel. Hello---anyone here??? We would have left except we had a paid for reservation.
The room was ok but the faucet on the sink could be lifted up above the counter and the shower valve could not be shut off completely. I had to have my husband come do it for me and even he had trouble with the valve.
Very slow internet service - 5.5mbps.
And what can I say about the breakfast.....the best that can be said about it was that it was 'free'.. The waitstaff were extremely rude. I love to have my hot water for my tea to be hot but this water was stone cold. When I asked the waitperson if she had any hot water she sneered at me and said use the microwave. Microwaved water is awful and doesn't stay hot. The hot water thermos in the lobby had cold water in the hot water thermos as well. The garbage can in the breakfast room was so full you could not get anything else in it but the waitstaff spent most of their time leaning against the cabinet in the next room. They seemed to delight in watching people struggle with their trash.
This hotel obviously does not believe in customer service. | 2 | null |
Shocked!
I can only imagine what this place was in its day. Probably one of the dirtiest hotels I've ever been in NY. Shocked that Hilton lends its name to this. The hotel is allegedly under renovations but don't worry you won't see any workers. Some of the personnel have too much attitude an you wonder if they still think they are in 1982. Maybe because all the carpets are circa 1982. Don't stay anywhere below the 7th floor, you won't be able to regulate your room's temperature. When I called downstairs to complain because my room was too warm, the lady at the front counter asked me to open a window. When my shower and toilet got clogged the service man showed me the black mold inside the toilet. Don't dare to move a chair, the dust bunnies might bite you. The antique reproductions in many common areas are pretty tacky, buy real antiques they are not that expensive and they will give the hotel the charm and personality that it needs so desperately. | 1 | null |
Valet wrecked our vehicle and still have not settled
I am the butler for the governor of Kentucky, Steve Beshear as well as a liaison for hospitality to the horse racing association of Kentucky. We stayed at The Mayflower Hotel from March 30th to April 2nd of this year. Upon check in, we were told that we HAD to valet. They took our jeep away and garaged it for three days. When we checked out, the luggage rack on top was smashed; we presumed it didn't clear the garage clearance height. We took pictures, filed a claim and drove back home. But, now after our $457 repair bill to fix it was sent, they still have not settled after us making 35 phone calls to dc. Please DO NOT stay at THE MAYFLOWER. They clearly DO NOT care about you or your property. They are not a friend to the city or to their guests. David Todd Singleton | 1 | null |
Relaxing Elegance
We have stayed many places in the San Diego area from Encinitas to Coronado over the years. The Bay Club Hotel on Shelter Island is a favorite. It's both lovely and casual and there are water views of either the marina or bay. We enjoy walking and/or watching the ship traffic to San Diego harbor, where we were able to view both US Naval as well as commercial ships. All the staff from maids to front desk were friendly and helpful. It is a great place in a wonderful location. | 5 | null |
Locked in!
Just stayed at this hotel in Dallas. One morning I was ready to leave and I could not get out of my room. My door was locked from the inside and the front desk was not picking up the phone. I thought that something may have happened overnight; if there had been an emergency, I would not have been able to get out of the room. Needless to say, you get what you pay for, although inexpensive, not worth the danger factor. | 1 | null |
Not a 3 and a half star hotel
This hotel needs renovation. It is outdated, old and rusty in some places.
I was offer one of the smallest rooms in the hotel and I found out that it had a huge crack on the wall. I get closer and I discovered that I could hear and see the people in the room next door.
I was upgraded to a better room but it was more of the same.
Noisy hotel, full of teenagers screaming. I wouldn t recommend unless you get a good internet deal for 60 usd
I paid 200 usd and not worth it. Go to Sofitel if you want a nice hotel in Philadelphia. | 2 | null |
great night sleep! just ignore the lack of cleanliness
When we got up to our room I noticed stains on the chair and ottoman. I inspected the sheets and saw mascara stains. We asked for a different room and the second room had stains all over the chair and ottoman. They need to shampoo the chairs in every room it seems. There was a questionable stain on the lamp shade that looked like blood. The shower was old and the caulking was stained a rusty color. On a positive note the bed was very comfortable | 2 | null |
Great hotel!
I have stayed in this hotel twice now and if I go back to Indianapolis I will definitely stay again. The rooms are super clean, nicely furnished, and beds are very comfortable. Love the breakfast in the morning (worth the 8.99 per adult). The lobby is very nice and the staff was very helpful and nice. It is also very quiet (but many businesses not too far away either). | 5 | null |
Dirty, run-down, and ghetto
Me and my husband booked this hotel on a booking site.When you walk in the first thing you notice is the smell. Also when we walked up to the desk, there was a drunk guy talking to the front desk people and he was their friend. They were very unprofessional. They kept talking and laughing with the drunk guy. We booked a non-smoking room. The hallways and the room smelled terrible of smoke. I could tell the bathroom was not recently cleaned. I didn't even take a shower because it was so dirty. There were holes all over the walls, the microwave was broken, the couch was stained, the coffee table was very worn out, and the carpet had definitely seen better days. At about midnight, there were people playing loud music. At 3:30 a lady was screaming her head off for almost an hour. I also could smell pot. The front desk did nothing. All of our stuff smelled so bad when we got home, I had to wash all of our blankets and everything because they smelled of smoke so much. We thought it sounded like a good deal for the price, DO NOT stay here. It's not worth saving a little bit of money. | 1 | null |
Pretty awful experience...
So this hotel was a nightmare. Cold showers, the toilet was flushing non-stop all night, despite my calls to maintenance to get it fixed. Stains all over the room, and probably the most inconvenient location for electric sockets ever. :/ The lobby looks nice, but that's about it. The doors and elevators are a nice touch, too. When I called for my car, it took them FOREVER and I had to go and track people down numerous times, in order to get everything situated for me to leave. Honestly, it's the worst hotel I've stayed in.
The very large man out front directing people to check in and loading up bell carts was probably one of the most RUDE people I've ever met in my life. He was terrible customer service, and demanded that I gave him money, even if I just said a word to him. He is impolite, and yelled at everyone in my car, on the street, and even at his co-workers. In my opinion, he doesn't deserve to have a job. EXTREMELY RUDE.
There was a wonderful woman up front (she was asian, her name was Susan I think?) who was the polar opposite. INCREDIBLY nice and helpful. | 1 | null |
Great Location and Professional Service
This is my second stay at the Hilton Garden Inn New York West 35th and I must say I am very pleased with the hotel. The location is great and there is a subway station less than half a block away. The room was clean (although small) and the bed comfortable. The staff is very friendly and professional. Very good value for the price. | 4 | null |
A Winner
Stayed at the Marriott Marquis the last weekend of April.
Room was well appointed & immaculately clean.
Staff returns nightly, turns down the linens and leaves some chocolates on the pillows.
Nice touch !
Superior location that is right in the heart of the theatre district.
We were on the 'Concierge' level which included a very nice breakfast each morning
and a complimentary 'Happy Hour' weekday afternoons with hors d'oeuvres, bottles of water, soda. Alcohol is available at a nominal charge.
I can't comment on the gym because I didn't have time to use it but you can see it from the elevators and it was usually occupied. | 5 | null |
Within walking distance of everything
If you enjoy walking, this is a great place to stay because you are going to be close to everything. It is literally (not in the real estate broker sense) steps from Michigan Ave which is where all the stores are. You way want to walk in the other direction if you have a shopaholic in your party. Just saying.
Other than the great location, the staff was very friendly when we checked in and any time we had questions. We had to have a refrigerator and a microwave brought up to our room but they only charged us for one of the items even though there was supposed to be a fee for each (if this was a mistake...thanks anyway. It's the $25 bucks, not the thought that counts).
We were upgraded to a corner suite on the 22nd floor which we were pleased with. Since other buildings are also really tall in the area, we really couldn't see much but we were pleased. Ask for an upgrade just to see what happens.
The 40th floor pool was very cool even though it was tiny. The views are nice up there though.
Our suite was a living area and a bedroom. Bigger than most Manhattan apartments. Manhattan, NY that is because If you are from Manhattan, KS, the suite is probably the size of your closet. Oh, it was clean too. I know this really shouldn't need saying but we have all been in hotel rooms that smell a little off or with discolored sheets.
Overall, this is a greatly situated hotel with good service and nice views from higher floors. I recommend. | 5 | null |
Hotel San Carlos - Interesting and Affordable
We chose Hotel San Carlos after checking Tripadvisor because it's within easy walking distance of Symphany Hall and costs about half what the chain area hotels cost. We only needed 1 night before moving on elsewhere. This is a good, affordable, safe choice - but know what you're getting. San Carlos is intentionally a 1940's style hotel. The rooms are small - the bathroom is tiny - but we've stayed in upscale hotels in Paris and London with less room. They've left some of the old features, some operational, some not. Yes, the tile and brass shows its age - but it's real tile and brass. The bedding is new, spotless, and comfortable. We were very worried about room temperature because the window didn't open and the AC is not controlled in the room. There's a ceiling fan. We like it cool at night. We had the best night's sleep of the trip. Staff were helpful and overall nice. The location is perfect...and so was the price. Oh - and the Metro from the airport stops half a block from the hotel. | 3 | null |
excellent for one night stay !
Like everyone else I agree it is a great place to stay for one night, while waiting for a flight at LAX. THE BEST PART was the courtesy shuttle to and from the airport. The 24 hour service is excellent! Basically my whole experience was great, I loved the free Wi-Fi as well as the breakfast, while higher end hotels charge an arm and a leg for basic services such as parking and internet, Travelodge provides these free of charge and rooms still stay affordable. Will definitely stay here on all my trips. | 4 | null |
watch out for the maids: they might be stealing
I stayed for 3 nights (9-12 November) and found that the quality of both the room and the service is over-rated, as compared to cheaper rates in other hotels. I paid $216 a night + tax for a room with a double bed, and my friend was staying in a similar room close to Union square for half that price. Next time, I'll stay at that hotel.
1) Staff is typically unfriendly, as other guests have noted on this forum. I am starting to believe that they are paid to be rough and unhelpful to customers.
2) More importantly, there may be a serious problem with honesty in this hotel.
2.1) I had book parcels sent to me, and I never got one of them, officially "never received", but the sender has shown me the USPS slip.
2.2) on the day I was leaving, I went down to eat breakfast at 8 am, by the time I was back up in the room, the maid had done the room and .. my face cream (an expensive fancy one from a famous luxurious French brand), was missing from my beauty case. Hmm, i'll give it a doubt, one never knows, but I am 80% convinced the maid stole the cream. I asked the front desk immediately, but they said the maid was ... out (?!) and I had to call back the next day. And of course the next day... the maid, called Marisa, or Marianna, I don't remember clearly, said she never found anything
2.3) it just so happens that as I went downstairs for the check out, another lady guest reported that her purse, with all credit cards etc. had gone missing from her room after the maid had come in.
THAT WAS A BIT MUCH !!!!!
I don't know the end to that story, but i suspect there is a problem with honesty in this hotel.
Keep you bucks and find yourself a beter place for that price. | 2 | null |
Nice hotel near Union train Station
Nice hotel in DC very close to Union Station, I was pleasantly surprise. My room was comfy and with all the annuities you need while travelling for business with a nice desk area to work on. The numbers of available TV channels were quite limited and there was some work happening in the building right opposite my window, so it was VERY noisy from early in the morning which was fine during the week but as fun on Saturday morning. On a higher note, the service was just great with a plus to the restaurant downstairs, food was great and the service was just awesome. | 4 | null |
InshAllah - Will never return to this Hotel
Arrived and checked into my room during my 2 day trip to Seattle. Reception dated and property very old. Customer service as expected is poor. I was asked to wait untill 3pm as the room wasnt ready. Rooms VERY basic and amenities below avarage. Restaurant mediocre and breakfast is awful !
Paid USD 200 per night but its definitely not even worth this amount. Its a fit for purpose site especially if one is going to drop to Hotel only to sleep and has to shell out no more than USD 100 -150 a night. | 3 | null |
Old world elegance in great location
My wife and I stayed here for one night ( combo business/ anniversary). This is one of the old grand dame hotels in SF in the center of the finanical district. The Pied Piper Bar and entry dining areas (with 30 foot glass ceilings with chandeliers) simply aren't made any more. The rooms are smaller than modern ones, but with high ceilings and exquiste crown molding it doesn't matter. The bathrooms are small - very small, but how much time do you spend in there anyway? The service is exemplary, and the concierge (Ms. Lu) was spectacular. We walked all the way to the Fisherman's Wharf thru Chinatown after a smallcable car ride to avoid a huge hill. We then took a taxi to North Beach for dinner (Colosseo's was great) and walked back to the hotel.The Grove for breakfast two blocks away is a must.
I got a great rate on Orbitz prebooking 3 weeks in advance. A STEAL - and I'll return there every time I'm heading to SF. | 5 | null |
Lousy treatment for a Hilton Honors Diamond Member
I want to preface this by saying I used a reward night to pay for my room but don't believe I should be treated any differently than a paying guest. I pulled up expected to valet park my car but as I removed everything from the car I was told that the garage was full. On a Sunday, many parkign garages in DC are closed so I was directed to a parking lot 4 block away on I street. It took me about a half hour to make it back to the hotel. Later that evening I went to the front desk and inquired about a late check out. The immediate reply from the front desk clerk was "we have already committed the number of llate check outs already". I mentioned the fact that I was a Diamon Honors member and the reply was "you are welcome to leave your luggage with the bellman". Another woman who I believe was the front desk manager then chimed in "the hotel is sold out tomorrow night so there is no way we can accomodate you". I then pulled out my smart phone and went on the Hilton web site and low and behold there were numerous room categories available. When I challanged them with that, they allowed me to delay my checkout by ONE hour. Back at the room, my wife and I decided we would like a glass of wine to end the evening. I went down to the bar and ordered two glasses of wine. The bartender told me since I was by myself I could only get one glass of wine or they would need to escort me to my room to make sure I was not serving minors. I am a 50 year old man and was offended at the inference. Why do they have minibars in room if they are afraid of that.I did not want to make two trips so a female followed me up and my wfie was embarassed to be "presented" while she was undressed and ready to retire. | 2 | null |
Good
I think this is one of the best hotels in Philadelphia.
Advantage:
-generally Clean and quiet
-nice staff and very helpful.
-15vminutes walk to downtown.
-very close to the river.
Disadvantage:
-there was stain on one of the towels in bathroom.
-there were no tooth-brush in bathroom and I had to request it.
-there were some scratch and damage in bathroom walls and doors.
-toilet bowl was not very clean as I imagined.
-no one carries my luggage to my room.
-internet speed varied during my stay.
-shampoo and soaps were not provided in every day in the room after cleaning room. | 4 | null |
BEDBUGS!!!!!!!!
I agree with all negative reviews. I am writing this on the 3rd week of June.
We thought we were getting a good deal at $55 per night. It should have told us something when we saw that there were only a few cars in the huge parking lot at night, for this to be such a large motel.
Upon arrival, we were given a room on the "smokers wing" on the 3rd floor. Had to walk down two LONG filthy hallways with no air conditioning. The temperature in the hallway must have been over 100 degrees.
Our room window faced a huge area with a fountain, tables and chairs, even place settings, but there was never anyone down there. I agree with the others. It was extremely creepy and scary and we are in our 60's and thought we had seen everything..
There is only one elevator to use, since the other one is "out of order". The working one barely works. You have to push the "close door" and the correct floor you want to get to several times and hope you make it. It was rackety and shakey and very smelly.
There was only one snack machine and it was located on the first floor.We didn't use it for fear of how old the candy and snacks might be.
They gave us two keys, but only one of them worked, since the other one had not been activated at the front desk.
The room was dirty and the ancient tv only got a couple of channels clearly. The rest were nothing but static. They did bring in another tv, but most of the channels had lines or static and weren't clear enough to watch.
The telephone in the room would come and go. It had a crackling sound and half the time, we couldn't dial out.
The carpet was stained, outdated fixtures, and the room smelled musty.
The bathroom sink was full of pits like somebody had dropped heavy objects in it and the enamel was stained. Tub did not look clean and neither did the shower curtain. There was no ventilation or any kind of fan at ALL in the bathroom.
The second night in our room, we spotted bedbugs crawling in the groove of the box springs and are just hoping we didn't bring any back home with us. Hardly got any sleep and we left as fast as we could the next morning.
This Ramada Inn should be closed down until it is completely remodeled for the upcoming convention.
Do yourself a big favor and don't stay here in order to save some money. Not worth it. : ( | 1 | null |
excellent service
check in was fast- location of room great as I have stayed here before.
Very quiet rooms. Clean areas . I had a probem with the remote and just happened to
be in elevator with the maintenance man and he went right up and fixed it.
Great service. | 5 | null |
Heaven on the Hudson
The Standard is a fun, hip hotel with great energy. The staff are polite and helpful without the ridiculous "ritz-carlton" pretentiousness. Location is great... my room had a great view of the Hudson River, room was small but very nice, bathroom was great and cool the way the louvred shutters allowed me to look throught the room and out the window. In addition to great bars and restaurant at hotel, it's only a short walk away from great places in the Meat Packing District. I was out late for dinner and drinks with a friend, and felt very safe walking around. I will stay here again when I return to New York City. | 4 | null |
ACTUALLY FROM CHARLOTTE, DO NOT RECOMMEND
Well I am from Charlotte but spent a year visiting my father in Fayetteville. For some reason he insisted we stay in a hotel for a visit back. Little did I know he'd intended to stay on a pretty bad side of town. There were prostitutes everywhere, I know for a fact. Someone would pull up, honk a few times, and some skimpy-dressed women would come out. There was a woman crying and talking loudly outside my room late at night. I called a friend and stayed with her instead. The staff is great. Location, no. | 2 | null |
Romantic
Excellent Hotel....perfect location for couples!
Chicago Nightlife right outside the front door. Breakfast in the hotel restaurant was delicious and priced fairly.
You could not ask for a better location to wine and dine than where this hotel is. The public transportation is so convenient that we walked one block and for $ 2.75 we were on our way to any and every place we wanted to go in the city. | 4 | null |
A great disappointment
My husband and i were here for a holiday event at the Waldorf. We were booked here at the Intercontinental across the street. There was only one other time in our traveling experience can I recallna room SO small. TINY! Like 14 x 16 ft. tiny. By the look of the room map on the back of the door they all loo this size. And I paid over $500 a night for this? The hotel restaurant waiter kept forgetting our order. The hotel staff seemed tired and worn out and tired of hotel guests in general. Yep. Pretty bad. Waste your money on a storage locker, you'll have more room. | 1 | null |
This is, at most, a 2 star hotel
This place is disgusting! The first night we arrived late and we were tired from our 14 hour drive with our 5yo and infant, so we really didn't look around the room, we just went to bed. The next day however I noticed a few things as we were getting up and ready to leave for the day but really didn't have time to get into it. When we came back that evening I started looking around and noticed A LOT. There was a broken lamp shade, a trash can that really needed replacement, damage to the room door and bathroom door, some sort of dry splatter all over the doors, a huge buildup of dust and/or mold around the lighting fixture in the bathroom, the bottom side of the toilet seat was dirty, a brown lump of something on the heavy curtain and what looked like dried blood on the lite curtain, the desk chair was beaten up and the fabric was coming apart, dust build up on all the vents and light fixtures and the lotion bottle was previously used.
To be fair, I called the front desk and asked for a supervisor to come see the room, she and her house keeper did and both seemed taken aback by what they saw. She did offer to switch rooms, but I turned it down since it was going to be more effort than it was worth, because we were leaving early in the morning. She did however send up some cookies, breakfast vouchers and an apology note, which was thoughtful one her part and I give her credit for doing this but this still does not excuse the state of the hotel and the nickel-and-diming we had to put up with.
Around the hotel I found wall paper coming off the walls, trays of dirty dishes that sat in front of rooms for over 24 hours, the men’s bathroom had wall paper taped up over a large rip in the wall and it was obvious that it had been there a while plus a piece of plywood on the ceiling.
Everything had a cost, parking, internet, water, luggage carts, etc. I am surprised there weren’t quarter slots in the lamps and TV. I have stayed at a lot of hotels, from high end to lower end and I have never had to pay extra for the basics, like internet. And I have never been told that I couldn’t get my own luggage cart, that I had to have a bellmen come and get.
This will be the only time I visit this hotel and I will make sure people I know are aware of this deceptive business. | 1 | null |
poor hotel cant believe it is a westin
checked in mid evening, efficient staff, room small view terrible, sheets not properly washed, blood stains on a pillow case, room desparately needs a renovation, but they still overcharge with no breakfast or internet, westin glamour sorely needed or make a NAME CHANGE, my starwood card counted for nothing in choosing the rooom, isolated position, overpriced restaurant grill but very nice staff, staff poorly informed re surroundings the mall was a very basic for food options and types of stores, cant say much positive there are enough other options to give this a big miss | 1 | null |
Not a great Sheraton
The lobby and reception area are nice. The location is not good. For the prices, I would have opted to stay at one of the comparable hotels more downtown. The hotel room was depressing looking, it was very blah and smelled funny/musty and the TV did not work. It was very warm and housekeeping forgot to leave a bathmat after cleaning. We were really disappointed with this property and immediately regretted not staying at the Four Seasons w my corporate discount as soon as we walked into the hotel. The reception people were not very knowledgable, nor were the guys at the valet. They tried to help, but we were very surprised that they didn't have any basic restaurant recommendations or live music recommendations considering we were in Austin! The concierge was always busy or not there. For a hotel that size, you really need at least two concierges. The valet helped us reserve a van for transportation that ended up being a shared shuttle van and cost more than a private cab. The rooms are in definite need of updating. I had chosen this hotel because I read that it was a good location. It was a 10-15 min walk from 6th street and further east than Congress Ave. There are definitely better options in better locations for the cost. Not happy with this SPG experience. For nearly $200/night I expect more. | 3 | null |
Clean hotel, excellent staff, great location.
My partner and I stayed here for 6 nights from 15th October. Our room was small but very comfortable. The housekeeper kept it immaculate for us and they very thoughtfully left us a notice each day with the weather forecast for the following day and interesting things available to do for free in New York as well. The reception staff were very helpful and welcoming right from day one and nothing was too much trouble. We both agreed we would definitely stay there again if we return to New York. It is very well located and near to Times Square, Broadway etc. We pretty much walked everywhere although we felt duty-bound to try the New York Subway, buses and Yellow cabs of course. I should also mention the great all-night deli right across the road from the hotel - although I don't recall the name unfortunately. | 5 | null |
Very nice hotel and a great location
I was happy with my stay here. The rooms were small, but very clean and comfortable. The staff was friendly and accommodating. The location is fantastic and less than a block from the subway. I have to agree the breakfast wasn't very good but that is my only complaint. | 4 | null |
NO HELP, LAZY front desk
The hotel is in an OK location. The worst service, and too small bathrooms. For such a charming city this is a disgrace.
The bathroom is terrible. There is no counter space. And the tub is so shallow, nothing fun you can do in there.
The room phone did not work and after I tell the front desk, they say oh well the other phone works, just use that phone by the desk. That is terrible service.
Then I am visiting from out of town so I expect to get some help/information as to what tours are good. Nope, nothing of the sort. I ask Corey at the front desk if she has ever heard of any ghost tours or other good tours in Boston, she just looks at me as if I had asked her to explain the theory of relativity to me. Then even worse, she shows no incentive or motivation to look anything up or try and find any suggestions. She is LAZY. So sad as the hotel is by Boston University my alma mater. I have never had such poor and rude service in my life. The next day the manager was around and whoever was at the front desk that day actually gave a little effort.
The doormen very extremely helpful with T or metro information. | 1 | null |
Solid Hotel, Great Staff
The hotel is a great choice for business or if you are catching a flight into or out of Sky Harbor. We stayed here twice in 10 days (leaving for, and coming back from, a trip). The rooms are comfortable with good amenities and nice balconies. Although the pool area is small, it is adequate for most needs. The strength of the hotel comes from its staff. Everyone was very pleasant and seemed generally happy that we were there. One downside is its proximity to the airport. If you are a light sleeper, the planes will get you up bright and early. The breakfast buffet is great if you like a hearty meal! | 4 | null |
Bears game.
Good hotel. Nothing spectacular. Great location. Did not use room service. Staff was friendly and knowledgable of surrounding areas and locations. | 3 | null |
Great reasonably priced hotel near DFW Airport!
If you haven't stayed in a Holiday Inn in a few years guess what, the brand has been upgraded in positive ways. The rooms are more attractive, great bedding, etc. I even had firm and soft pillows on my bed that were clearly labeled. Great Moen showerheads. This was my first stay here since I was overnighting before continuing on the next day to Cabo San Lucas, Mexico. Hotel offers free shuttle service from DFW Airport and they'd even take you closeby the hotel to get some food if you arrive after their restaurant closes at 11pm. The bed was comfy and the breakfast buffet was great and extremely reasonable. I would definitely recommend this small property and would stay there again. It only has 6 floors and is a short ride from the airport. | 4 | null |
Does not qualify as a living accomodations
Cheap. That's what it is. That's what you get when you select cheap hotel.
Uneven floors, squeaky bed, broken stairs, poor lighting.
Do yourself a favor and stay somewhere else. Pay a few more bucks.
Free WiFi. Free parking. A VERY small breakfast. | 2 | null |
REALLY nice hotel
REALLY nice hotel for New York - forth time visiting the city and I never expect much from the hotels but the Fitzpatricks changed that! Really comfortable hotel with amazing beds! Robes in the bathrooms which was nice! :) Location was ok, right opposite Grand Central Station, 15 min walk to times square. Lovely bar with a great atmosphere which is unusual for a New York hotel. They have a outdoor area which was gorgeous to sit out and have a drink (esp in the July heat!) It was extremely popular with the locals each evening. Anytime I've been before, none of the previous hotels I had stayed at had a decent bar so definitely a plus for the Grand Central. | 4 | null |
very pleasant stay march 5th 2012
Just a quick note to let travellers know that this hotel is everything you would expect after doing your research on this facility. The staff was wonderful , and the rooms and hotel atmosphere was just like it is depicted on their website and through the two major travel websites fantastic. It was a very relaxing stay with plush pillow top mattresses and very clean comfortable rooms. The hotel furnishings both in the rooms and throughout the hotel were top notch. Will definitely stay again.
Superb. | 5 | null |
Poor Staff and Management Service Disgusting Rooms
First off this hotel is part of Choice hotels which in my opinion does not deserve to be. It is not up to choice standards what so ever. At check in the lobby was packed with guest waiting to check in by one GSA while the manager did nothing to help or let the guest know they were short of staff and would be with us shortly. I just had surgery and asked for a bottom floor which was not accommodated. The GSA who helped was too busy flirting with a young woman giving out brochers than helping guest checked in. Finally after completing the check in process i was checked into a room who already had guests in it. Then after i was checked into a room with the A/C not working and the beds were so uncomfortable it was ridiculous not to mention the room smelled of dog pee. At this point i was irate and completely dissatisfied with how the staff and manager on duty Portia handled things...wait thats right she did nothing to step up to the plate as a manager to take care of guests staying at her property. As a manager at a choice property in Arizona i expected a lot more hospitality. After a planned vacation over a month i had to scramble to look for another hotel to stay at last moment. I would recommend not staying here at all. | 1 | null |
Slightly pricey , but great location
We got a hotwire price on our stay here and it was more on the expensive side but the location was definately unbeatable. However the wifi did have some issues during our 2 night stay and i agree that the hotel could use a remodeling for a more modern feel to the lobby room. The staff however were very helpful and nice. | 3 | null |
Disappointed with this stay
My wife and I returned to the Loyal Inn. Our visit was not nice as it was before. First, I was disappointed with this hotel removing the sauna from the fitness room. As a person with Norwegian hertiage, I was looking for forward to using the sauna. Second, the hotel decided to do some major construction in the hotel room across the hallway in the morning. It is annoying to have the noise so loud. Third, the breakfast had too much variety of things that I would not eat for breakfast. For example, there were no plain bagels available. On the bright side, I was pleased that this hotel seems to be the cheapest hotel with nice rooms. | 3 | null |
Restful Visit
My family of four (got two rooms right next to each other) only stayed for 1 night. However, this is not our first time in this specific hotel.
Check-in was fast and efficient. The front-desk clerk was very professional and she acknowledged that we're a Club Carlson member and gave us two complimentary beverage ticket (one per each room). The hotel also provide free internet connection; and with their comfort sleeper bed, my wife and I had a restful sleep.
Our room was on the 5th floor and came with a microwave and coffee maker. The room overall was very clean, and smelled clean.
Our check-out the next day (Oct. 7) was also fast, efficient, professional, and friendly. It was a Sunday morning check-out, I can't remember the front desk person's name (Kelsey?), but her good customer service will always be remembered.
Kudos to the staff of Radisson Jacksonville! Keep up the great work! | 5 | null |
If you're just looking for a bed - any bed
From looking at the website, it looked good enough. It no longer looks like this picture. The inside was tacky and old, mirrored ceiling in the lobby, one very small elevator that doesn't stop half the time and some of the desk personnel were not the most pleasant. The first night there we reserved a queen room on the 3rd floor that was a bed pushed against the wall and a bathroom with a sliding door. The view was the brick wall facing. After that, we requested an upgrade and got a nicer king room on the 11th floor. It was somewhat better with a view between buildings of Central Park a block away, the other views were of old rooftops. If you want breakfast, you need to get there early or stand. There are 5 tables and if you are lucky enough to get a table, you can count on sharing it with strangers. The king room was a bit crowded but the bed was comfortable. The pipes were noisy no matter where your room was and the bathrooms are very crowded with mold on the ceiling. On the plus side, there is a safe in each room and no bedbugs, only a block from the subway and a block from Central Park West. Otherwise, not much good to say about this hotel. It's cheap and good enough, but borderline. | 2 | null |
"I got ripped off in San Francisco!"
On the website room rates from $54 Yeah!!! There was a convention in town and the price was £1,300 for 4 days and not even breakfast. Chicken wire mesh on the outside of the windows of a pokey old box Queen room (read 2 small beds) at the back of the hotel. And a generator going all night outside. It looked like a hotel room out of the Madmen TV show circa 60's. The wash basin was outside the bathroom and in the bedroom by the door. "Nice and private!".
Not!
Rooms clean. Staff ok. Location obviously what you are paying for, but there have to be better and certainly cheaper alternatives available.
San Francisco a great place though. Taxi to hotel from airport £45. Any of the sights such as Bridge, Alcatraz etc about $20 each way.
Because of the convention we couldn't change our room due to hotel being full.
If I knew what the room had been like for the money I wouldn't have booked it with Expedia.
A pity they hadn't told us the room rates were hiked up when we paid.
I would definitely go back to San Francisco but this hotel is a no no for ripping people off.
It took the shine off the stay a bit. | 2 | null |
Best Value for your Money
The staff and management are very helpful and accommodating. The rooms are clean, quite, and more than adequate for anyone's needs. I never have any problems and always make it a point to stay here when I'm in town. The Best Value for your Money, so I give it a thumbs up with an A+. | 5 | null |
Great location + poor customer focus = marginal
This hotel has lots of potential, great Foggy Bottom location, very near 1st DC Metro stop on the Orange/Blue lines, nicely arranged and very spacious rooms. However, I would only stay there again in a pinch. Here's why -- I never felt that the staff really cared about customer service (with the exception of one doorman who went out of his way to assist with dinner options). I suspect there is a lack of management focus on honest customer service.
I checked in when the hot water was out in the entire hotel. I discovered this when I tried to shower after working out. THE FRONT DESK DID NOT TELL ME WHEN I CHECKED IN. I found this to be deceptive. The water remained out overnight despite assurance that someone was on the way to repair it. I don't mind taking a cold shower in the morning and I understand that these things happen occassionally. However, there was no visible attempt by the hotel to mitigate this problem with the guests. With a manager present at the front desk I inquired what the hotel planned to do for its guests. The manager quickly left the area, it appeared she did not want to confront the issue. The receptionist went to the back room and when she returned she promised 4000 HHonors points. No apology, and no affirmative action to alert guests about the points. I got the feeling they were hoping no one would ask. | 2 | null |
Truly terrible
This hotel is terrible value for money. Although the rooms are of a high quality, the rest of the hotel is a disaster. The staff are rude and incompetent – everything ranging from it taking over 3 hours to get a robe delivered to the room (and 3 phone calls!), messages were left at the front desk and never delivered, and staff refused to help with luggage from the fifth floor when the lifts were broken. The restaurant might be one of the worst I’ve ever experienced with inedible food and wine and yet more rude staff.
So terrible in fact, we checked out half way through the week and into the Iroquois in midtown which was cheaper and so much better. | 1 | null |
Not only affordable but super clean!
My dad and I stayed here for 1 night. It was a very late check-in and was pleased to have such a friendly front desk clerk check us in. I had initially reserved a room with a queen bed with a roll away bed as the website informed me that there wasn't anymore rooms with 2 queen beds. The clerk immediately found us a room with 2 beds because he felt we wouldn't be comfortable with my initial reservation. I was delighted to see such great customer service that is hard to come by these days. The room was super clean, spacious and the bathroom was super clean as well. The furnishings and everything else in the room were modern and beds were very comfortable. I grabbed the tv remote to turn on the tv and noticed the batteries were gone. The clerk immediately replaced them. I tried to turn on the tv and the settings were off and I wasn't able to get it to work. The clerk immediately fixed it and apologized for the problem/s. As we checked out early in the morning, I grabbed a cup of coffee and asked if there was tea available for my dad as he can't drink coffee. The clerk immediately provided me a cup of hot water and tea which he normally doesn't have available for guests. Other than the miniscule issue with the tv , our stay was a great experience and I will definitely stay there again!!!! oh, and did I mention that I was amazed at how clean this place was? and even happier with the price! love, love this place! | 5 | null |
Great Hotel
It's not the trendiest, or even the most lively hotel in Manhattan, but if you are looking for a great hotel with impeccable rooms, great service, a great location and at a really good price, then this is it. We've stayed at numerous hotels throughout the city over the years - the Waldorf Astoria, the Plaza, several W hotels and even the Marriott Marquis, but this one is right at the top of my list. There's no fancy restaurant or happening bar in the lobby so you'll have to leave to find your food and nightlife but that's exactly the way I want it. I've grown tired of pushing through a crowd of people hanging in the lobby for happy hour just to get to the elevator and most of the good restaurants aren't in the lobby of hotels anyway. The room was larger than many we've stayed in and had a balcony overlooking Park Avenue. Not something you see everyday in a NYC hotel. The staff were friendly and efficient and every evening they had free wine and cheese in the lobby. I did witness one guest turn their nose up at the "cheap" wine but hey, it's free. All in all a great experience. Believe all the great reviews. | 5 | null |
Excellent deal for the price
Took a risk with a 2 star hotel found via an online bidding site and it paid off. Very nice rooms, clean, great showers, comfortable beds (and I have back trouble) with clean, attractive linens, AC worked great, flat screen TV, friendly staff (provided extra towels with a smile). In short, excellent deal for the money spent. The view from our 2nd story balcony left much to be desired but forthe price, I don't mind looking out onto a parking lot. Cannot speak for the pool - did not swim. The free breakfast featured waffle maker though I didn't wake up in time (continental breakfast 6am-9am). There were a couple shady characters smoking on the outside balcony about 5 rooms down but they didn't pose a threat. | 3 | null |
Skip this Hotel and keep driving
First a few positives. Beds were comfy, pillows were soft and the staff did bring me what I needed in a quick fashion. This place is a dump. The entire property has the look of not being maintained. Dirty windows, dirty carpets, dirty walls in some hallways. Back door did not close all the way allowing anyone who wanted to, to just walk in. Hanging lamp in my room was a chain with a bare bulb hanging on it. REALLY? I guess some rooms in the far tower have been renovated, but the rest look like they have not been touched in decades. Food in the restaurant is a joke and overpriced. Elevators were well worn and dirty. Pool is cold. The entire place is just run down. It's time to either fix this place up or shut it down. | 1 | null |
My new favorite Marriott hotel in NYC
I stayed at the Courtyard by Marriott, located on 40st for four nights with my daughter in April- and what a great experience! I have also stayed at the Marriott Marquis and the Marriott on Lexington, and in terms of location, value and overall experience- i MUCH prefer this hotel and will make this my go-to hotel in NYC from now on. Here is why-
1. Location- it is closest to the Lincoln tunnel so entry into and out of NYC is great! Most other hotels you can easily add 30 -45 minutes more to across town. Loved that!
2. Location- Once you get there- park your car and forget it- the hotel is within 2-3 blocks of all the NYC subway lines that can take you to the East side, up or down town- great!
3. Location- Easy walk to many attractions- Time Square/Rockfeller Center/NYC Library and some of the theaters- and yet the madness and frenetic pace of Time Square is not right outside your hotel door.
4. Room, amenities, service- Comfortable and well appointed room, nice size bed, decent flat panel TV and attentive housekeeping staff. I asked for a shower cap and extra towels and received both promptly
5. Decent breakfast- buffet or off the menu
6. Great cocktails and happy hour at sister Marriott on 39th street!
7. Price
In my book- all of this equals VALUE- need i say more!? | 4 | null |
Worst Hotel Experience
We just came out of our worst experience of Hotel Stay in US. It not only spoilt our much awaited vacation but has shaken our faith on Choice hotels.
Me and my fried made 2 reservations and both of us had to undergo same nuisance for 3 days.
As we have small kids , While booking the hotel we requested a Microwave in our room.We were committed for the microwave but while reaching the hotel we found that not only Microwave but even Coffee maker was missing from the room. Person at reception had no idea how to deal with it. He promised to arrange for one in next few hrs but could not do so for next 3 days. He kept saying that his maintenance staff is not cooperating with him.
During the first night itself ,Air Conditioner did not work for whole night and Worked intermittent for next 2 nights. Once again no one came to fix the issue but we were told that there might be some issue with wiring or power load issue as hotel was fully booked.
Air Conditioner was coming out of window fixture and highly unsafe to stay with children. One can easily look into the room from outside due to gaps in the AC and window.
Our Room's Door magnetic Card worked intermittently and every evening we had to go to reception to get it fixed. As usual , they don’t have any reason for it.
There was huge queues during Breakfast time and single lady in the Kitchen was unable to handle the rush. Queue in the counter were bigger than queues in Disney
Manager during checkout was rude and kept smiling when we mentioned about our exp. Staff seemed to be least bothered to listen to the customer (not even pretending). We mentioned that we will be lodging a complaint but there was hardly any response to that and person handed over our receipt to us and turned back to his work.
With the kind of experience we had, I don’t think we are going to choose or recommend any of the Choice Hotels to anyone. | 1 | null |
Rude and dirty..
I will never stay here again. At check the front desk clerk was very rude and then once i got my room and went in it was an old smell in the room. The blanket had burn holes them. I over looked it since it was only one night. I just rooled it back and used the other to sit on. Once settled I went to shower when i grabbed the wsh cloth it was a weird color so i got the towel and opene it and it looked dirty. They didnt smell clean... really had no fresh smell at all but didnt stink. As far going back... no.. no... no... never.. | 1 | null |
Lovely area, nice clean rooms but for price can get better else where.$325 night & no room coffee maker? not good enough
We stayed at the doubletree for 6 nights and paid approx $325 a night for 2 double beds. This is my 6th visit to New York.
I will start with my first impressions of the Doubletree Metropolitan which is a friendly welcome outside of the hotel by the door staff, then when we checked in we were ' welcomed' to the doubletree by the receptionist however this was done with no smile what so ever. The receptionist made no small talk such as how was your flight? or told us any hotel information about wifi etc only what room/floor we were on.
I believe that when you check-in you are to be given a choice of water or a cookie, we were not given this option and was given the cookie.
I requested a room on a high floor on my booking reservation however I was given a room on the 3rd floor. When I asked for another on a higher floor I was given the 11th which was appreciated however my 'special request' for a higher floor was clearly never even looked at.
We was pleased with the room size it was very spacious and clean. We had 2 doublebeds and they were very comfortable. Bathroom was a reasonable/ average size for NY standards but didn't appear to have had been refurbished.
I believe the whole hotel has recently had a refurb but I wouldn't say I noticed in the room it just looked like average decore.
On entering our room it was exceptionally cold, we had attempted to follow the instructions given to increase the room temperature however found this to be complicated so I called and asked for the maintenance to come to the room to assist us.
3 phone calls to the care line, 1 visit to reception and over a 2 hours wait we finally had the maintenance in our room and told us how to work it. The instructions to use it are incorrect without the maintenance guy showing us we would have never had figured it out. Having to wait 2 hours and make 3 phone calls AND a trip to reception was unacceptable, in other hotels I have never had to wait longer than 20mins for assistance and given this is not a particularly large hotel in comparison with others I am not sure why I was waiting so long?
Each day the housekeeping staff said good morning and were always very friendly. They also did a great job each day maintaining the cleanliness of our room. They are a credit to the hotel so much more than the reception staff in my personal experience.
The staff in the lobby would also wish us a good morning however the reception staff did not and any interactions we had with them were not done in a welcoming or friendly way.
Our room key stopped working twice on our stay; I believe this to be an issue with the hotel, an issue which has not yet to be rectified. On both occasions when getting a new key card from reception there was no apology given either time and on one occasion I found the receptionist to be quite rude when showing her my key card and room number instead of apologising for the key not working and asking for ID she simply said ' well I don't know who you are I've never seen you before as I didn't check you in so I will need to see identification'
It comes up time and time again on here, there is no tea/coffee maker in the room which is crazy in this day and for the price you pay for this hotel it is expected and totally unacceptable not to have them. Even if they compromised and instead of in the rooms had tea and coffee available for guests in reception each morning so you could at least come down and bring a coffee up to your room, but nope nothing!
I asked one of the staff why there was no tea/coffee maker and was informed it was due to the time and upkeep which for the price guests pay, size of hotel and for the 4star it has ( also being a part of the Hilton chain) is a pathetic excuse! To save money more like....... so much for the customer comes first.
Finally I was aware that to check bags on check-out they charge $1 a bag/case however what I was not aware of was that it is $1 to check-in each bag and then another $1 each when picking bag up. So for 3 hours we had left our bags at hotel before returning and leaving for the airport and the total cost of this was $12.
The hotel is well located and in a really lovely area of NY however at the price they are charging there are other hotels in the area which for the same price or less you would get more for your money or if you manage to get a good deal much less than what we paid which was $325 a night. | 3 | null |
Stay Elsewhere!
The room was not clean. The floor between the bed and the wall had not been swept in ages. The bathroom had mold in the shower. The closet smelled so bad that there was NO way we could use it. No coffee maker or even a plastic cup to get a drink of water. If I had not just driven 9 hours, we would have checked out and gone elsewhere. The receptionist truly did not care about anything we had to say. The continental breakfast was beyond belief. No coffee, the rolls were stale and the "juice" was something that was watered down. We checked out and got breakfast down the street. I would never recommend this dump to anyone. | 1 | null |
Too much noise for sleeping
Room on 2nd floor allowed the penetrating thump of the disco/bar to filter through. After flying in from the UK, kept me awake until gone 2am. That, coupled with very noisy air con. and scaffolding directly outside, so the workmen could see straight inside the room, and no tea and coffee making facilities in the rooms makes the hotel a poor choice. The Duty Manager tried her best when I called her to the room at 1am and asked "would you pay to sleep with this noise?", but the cards had been dealt, No way would I be returning.
The management team are aware of the problem, as per previous reviews on TripAdvisor, but choose to hedge their bets that some people will be heavy sleepers and not notice the noise, and the few, like me, that do, they will offer: free ear plugs, breakfast, wine, return visit etc.
Plus, it was a corporate deal, so the word has spread to my colleagues overseas. If you want sleep, coffee in the room, and no workmen smiling at you, go to the Lenox, or the Westin, or the Fairmont, or the Marriot.....etc | 1 | null |
Great hotel, awesome design
When the Ritz-Carlton Battery Park was without power after Sandy we ended up housing our wedding guests at The Conrad and couldn't have been more pleased with them. I could hang out in the hotel lobby for hours. The rooms are spacious by New York standards and extremely modern and comfortable. | 4 | null |
Bed Bugs!!!
I found out yesterday from my wife's dermatologist that we brought home bed bugs from your motel. Orkin is going to bew at our houst this afternoon. It is going to cost me a small fortune to get the bed bugs out of my house because I deceded to take my family into your motel. I will never stay there again and plan on letting everyone I know about this. I would not want anyone I know to have to suffer from bug bites all over their body the same way me, my wife, and my 2 year old are suffering.. Orkin is going to bew at our houst this afternoon. It is going to cost me a small fortune to get the bed bugs out of my house because I decided to take my family into your motel. I will never stay there again and plan on letting everyone I know about this. I would not want anyone I know to have to suffer from bug bites all over their body the same way me, my wife, and my 2 year old are suffering. | 2 | null |
Just OK...have stayed in worse.
Our initial room was a king bed/non-smoking that looked fine until my husband walked along the side of the bed and his socks became wet. We immediately went to the front desk about it and was offered 2 double beds/non-smoking that actually was a better room. I did notice that both rooms seemed to have had there doors kicked in at some point breaking the facings and repaired. All in all it was "just ok" for the cheaper price we booked in advance. | 3 | null |
Beautiful hotel, perfect location!
This is my first time staying at a Fairmont hotel and i should say that I am impressed with this hotel. It is located in M street close to Georgetown, just about 2 blocks walking distance. Many restaurants nearby and the hotel is just beautiful. It has a small courtyard in the middle. I got upgraded to an executive suite which is very much appreciated. The room is on the 9th floor, huge space, bed is comfortable, very clean. The service is great. Truly a 5 stars hotel! Will stay here again if I come back to DC! | 5 | null |
Old, smelly, run down. Nothing good to say about this hotel other than its location
Me and my wife had to relocate hotel as the one we originally booked was shut down due to power outage caused by Hurricane Sandy. Penn Hotel is expensive, old, smelly and eery - basically everything you don't need on a holiday. The only plus point is location which is just opposite Madison Square Garden where I had tickets for a Knicks game. Avoid this hotel at all costs. Trust me! | 1 | null |
Ultimate Experience
I lve this hotel!
The location can't be beat. The exterior tells you before you enter that you will be pampered. The lobby is much smaller now with a restaurant filling most of the space. The front desk is now pushed off to the side with a front desk agent who's attitude was very cool. Management might want to check on this.
Once in my room I was totally impressed. My room was personalized with my name on the flat screen tv. Turn down service every night with slippers next to the bed, The room was huge with a small wet bar. The bathroom was equally large with fantastic amenities.
We had a courtyard view which gave us a very quiet room, Loved it!
I would suggest staying here if you are ever in the BIg Apple! | 5 | null |
great hotel, lovely ambiance, great staff
I loved everything about this hotel The location was one block from grand central station. The staff were friendly and helpful. The ambiance was delightful, books to read, a reading room, wine and cheese each evening at 5pm, free coffee throughout the day. What more could you ask for. | 5 | null |
Great room and location
we were in this hotel for 4 night.
we booked a room with a view however that view was not so good so we asked to change it.
the next day we changed to a room with a view of the harbor, this room was bigger and the view was great.
the staff were very helpful, and the restaurant was ok.
too bad that in the room price there is no breakfast.
the location was really great, very close to all the places we wanted to go. and near there were public transportation.
so would i recommend this hotel. yes very much. | 4 | null |
Nice airport hotel
Nice staying at a hotel right at the airport. Have stayed here before. The price is fair and competitive to hotels in the surrounding area. The shuttle service is outstanding. Very courteous staff. The rooms are good enough for an overnight stay. Flat panel TV and comfy beds. My only knock on this hotel is the onsite restaurant. It knows it's the only place close by and charges way too much as a result. On top of the high prices, I was not thrilled with the service. Very slow. Grab a bite before checking in. | 3 | null |
Do NOT stay here!!!!
If you are a business traveler, or used to Hilton standards (or any other decent hotel), find somewhere else. This hotel is a joke.
The rooms are clean and large, but absolutely nothing special. That is the only redeeming quality for this hotel. There is no WiFi in the hotel rooms, even though two different front desk clerks informed me otherwise. I had to have some special adapter sent to my room just to access WiFi in my room (which intermittently works). If that wasn't bad enough the wired connection that is available in the room is not near a desk, or any other convenient work station (it is in the corner of the living room).
After resolving the internet issues I attempted to order room service - this was an exercise in futility. It took four phone calls and about 10 minutes just to get through to room service. Took forever to arrive and the food was barely palatable.
Every employee I dealt with was apathetic and overall unhelpful. When I asked for a comment card I was not provided with one. The pool and health center is mediocre. Do yourself a favor and forgo the frustration this property is likely to cause you. There are too many other hotels in the area. This hotel should be embarrassed to call itself a Hilton. | 1 | null |
Unique but VERY small rooms...
Staying at the Hudson is quite an experience. It’s a chic place with its dark ambiance and flute music playing on every floor but understand that if you get a regular room it is going to be small, even by New York standards. My room was smaller than a cruise ship cabin and those are usually small. It was big enough for the queen bed and not much else. The bathroom was about the size of an airplane lavatory. Space is limited in New York and the Hudson has done its best to maximize its space.
It seems the hotel gets its hip identity based on the overall ambiance which makes up for the tiny rooms. Plus going to New York should not be about the time you spend in the hotel. The beds are very comfortable, the rooms have HD TV’s attached to the walls, and the bathrooms are clean and well stocked.
The bar area is fun at night. Breakfast is an experience. Most hotels make their breakfast areas bright and airy but the Hudson’s is more like eating in the dungeon of a Harry Potter film. It’s very dark and quiet and you eat at thick wooden tables – some long tables with big kings chairs like out of a renaissance film.
Overall it’s a fun experience but I felt much more at home the next night when I arrived at the Marriott. | 3 | null |
Friends don't let friends stay at this hotel
We checked in on a Thursday evening and were given a key to a room that was already occupied. We were offered free breakfast and moved to a room in a construction area that had no ceiling, lots of exposed wires, and missing dry wall. The room was clean enough but the next morning we were awaken early by the construction directly outside our door (see picture). They were using some sort of loud electric tools and hanging dry wall. We asked to be moved and we were moved to a suite. The suite was roomy but the furniture was damaged and certainly not worth any extra cost. The rest of our stay was seemingly uneventful and we ate our "free" breakfast which was a poor quality buffet. A week later we see we were charged $87 for breakfast for two and spent a lot of time trying to get these charges removed.
We will never stay at this hotel again. | 2 | null |
Nice staff big room
We visited with our children. The first room they gave us had a very dirty sofa, a tub in serious need of re-finishing and a bed that appeared very lumpy. They were kind enough to move us to a different room which was larger and appeared to be dated but more functional. This could be an absolutely fantastic hotel if they would:
Update the furnishings-at least get rid of the dirty sleep sofas and put in easy to clean leather or leather style sofas
Update the appliances (although I must say the kitchen was very clean). There was a new flat screen tv in the bedroom but it was not hooked up to the hotel movies.
Staff was absolutely outstanding--polite, understanding and helpful. Overall, our experience was good but do not go here if you must have everything up-to-date. | 4 | null |
Great location!
The Westin at Times Square was a great location. It was my 1st time to visit NY along with 3 girlfriends. I thought the room was a generous size (for NY) for 4 people/suitcases/purchases and stuff! The room was quiet at night and everyone enjoyed a comfortable sleep. We didn't eat at the hotel, but others said it was good (there were too many other places to eat at!). We didn't see much of the staff, but would definitely stay there again. | 4 | null |
Ok for one night
We used this hotel prior to go sailing and didn't really bother . The place has seen better days but our room was ok .After reading other reviews, I feel we may have been lucky. Breakfast was good but the service was nonexistent. The place is cheap so I'd stay again for one night if I need to. | 3 | null |
hotel review
good hotel, located in downtown LA, it was very nice and clean. There is also parking located next door to the hotel which is always convenient | 4 | null |
Not happy and will not return!
Reserved a king was given a double.... Was moved to King on second night..... Huge wet spot at front door and bathroom door openning. The A/C in the rooms are dated and do not cool the rooms If sleeping in your on sweat..... This is the place for you! This hotel is rated as a 4 star....... Must have been the hotel manager that gave them this rating. An Item was stolen from my room.... I dont make these statements likely! This was a gift from my wife.... I've had this gift for many years. The item never left the room! After the room was cleaned on our fourth night...... The item was never seen again! The gentlman at the front desk just told me it must have been my mistake, because there employees do not steal. Lastly the bartender charged us for drinks we never had and forced a 20% tip onto our bill. There were two of us at a table while the rest of our party was on another floor of the hotel. Do Not Stay Here! | 2 | null |
Mixed experience: would rate 3 1/2 if I could: reasonable option
We recently booked the Whitehall hotel for a quick 3 day trip in Chicago through Hotwire. My first contact with the hotel was fabulous! I called to check on the number of beds in our rooms (we had 4 adults for 2 rooms and needed 2 beds/room) since this information was not part of the Hotwire experience. The person I spoke with could not check on our reservation at that time but they requested that I call back the next morning and they assured me that at worse a roll away cot could be added to each room. When I checked the next day I was told that we had already received a free upgrade to rooms with 2 queen beds - yeah!
When I inquired about parking they suggested that if I was going to use my car I use the hotel valet, otherwise I just park at a garage because it would be cheaper. I found Spot Hero online and was able to book 72 hours of parking for $50 (highly recommend this)!! A generous area for loading and unloading is available on the street, and with the doorman and valet parking, taxi, etc was never a problem.
Now the bad part. The hotel is under construction and if problems related to this will really bother you I would recommend you go someplace else. The receptionists were all very helpful, but it is clear that they have been dealing with a stressful situation for some time. New systems have been put in place which they are having some problems with and they are not comfortable with their current level of skill and training in these. I found the staff to be very friendly, helpful, and apologetic for issues - a little patience goes a long way.
During our stay one elevator did not work for part of the time, but this did not really affect us. I usually used the stairs to go from room to room (1 floor apart) because I found this to be much faster, and they are in desperate need of cleaning and a fresh coat of paint. Using the stairs to go to the lobby is not advised as I ended up in the service area and had to exit through the kitchen and restaurant to arrive at the lobby.
The rooms we had looked like they had just been redone and the fit and finish is a bit off. The tile in the bath is nice, but around the electrical plate it was cut away badly and looked more like a DIY project than a professional job. The sink and tub faucet seemed like they were economy level fixtures and did operate smoothly. The towel holder was coming apart and again looked like it was the economy level from a big box store. A fake fur was placed on each bed, but it was coarse and instead of bringing a touch of luxury it had the opposite effect. Amenities were excellent, bed was comfortable, the room temperature was consistent and easily adjustable, safe and refrigerator were available, but WIFI was an extra cost. We were located on the street side across from the elevator. While I did not have any issue with street noise, I was awoken by a group coming in late when they unloaded from the elevator.
Pros:
friendly, helpful staff
great location but quiet street
space on street for loading & unloading
doorman
clean
valet parking
comfortable bed in a good size room
good room amenities, safe, & refrigerator (minibar)
luggage storage before and after stay
Cons:
level of room finish and decor choices
elevators slow/not working and stairs dirty & provide poor access to lobby
extra fee for wifi
construction and issues with new systems & equipment | 4 | null |
Fantastic!!!
Wow! What a great experience staying at the Suites at Fisherman's Wharf during the week of July 20 - 27, 2012. You can't beat the location, as it is close to Fisherman's Wharf. The trolley and bus stops are literally steps from the hotel. The one bedroom suite was a like having a home away from home. There was plenty of space for 3 adults (my mother was traveling with us). The suite was clean, beautiful and comfortable. We were on the 3rd floor and had quick access to the roof top deck. The view is amazing! All of the staff were so wonderful. They catered to all of our needs. The staff were very knowledgeable regarding the area, they were friendly, and offered great suggestions for dining and navigating around San Francisco. We stayed at the Suites at Fisherman's Wharf for a week while attending a conference. The commute via bus to downtown was a breeze as it was only a 20 min. commute. Words really cannot express how truly amazing our stay was. I would definitely stay again! | 5 | null |
Rooms clean. Hallways to rooms and stairwell to lower...
Rooms clean. Hallways to rooms and stairwell to lower conference room had a musty smell. Need to control mold spores better. Enjoyed the lounge. neiborhood does detract from overall comfort. Well built and freeway noise did not impact the interior setting. Liked the quality of the bed, friendliness of the staff, and layout of the guest room we were in. | 3 | null |
No Sound Proofing!
The hotel overall is pretty nice; however, there is no sound proofing! It sounds like someone is constantly dropping bowling balls in the room above me. All hours- 8:30 at night... 3:30 in the morning... I thought I might be bothered by airplane noise at this hotel. Truth is- haven't heard one plane! But the loud banging noise is completely unbearable! | 2 | null |
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