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A great stay at the Palomar Hotel
My husband and I stayed for 2 nights 13 - 15 October. We were impressed with the level of service from the staff from check in, restaurant at dinner and breakfast and concierge. The hotel is only 5 minutes walk to the Mockingbird DART station which we used to go to the JFK museum etc and also to Northpark shopping centre. Our flight home to Australia was late pm and the Concierge Aloy Calvo arranged for the hotel town car to take us to Highland Park Village to browse the shops and suggested lunch at Marquee restaurant. We felt thoroughly spoilt and it made our last day enjoyable. | 5 | null |
Just as nice as it was 7 years ago
My wife and I decided to spend a weekend to celebrate our honeymoon. We had been there twice before, but 5 and 7 years ago. We loved the place then and still do. The place is immaculate,the staff is professional, friendly and helpful. We were a bit disappointed at first as we knew the room type we wanted and thought that is what we booked. The woman at the front desk explained that their website is confusing and that is why perhaps I may have reserved the wrong room. AFter a few minutes and checking with someone, we were assigned the room type we expected and were told to call just to make sure. At this point, I thought the person at the front desk was great as she corrected a situation that may have caused us to leave upon finding out the room we were 1st assigned. The place is convenient to Fells Point as well as Inner Harbor. There is a complimentary hotel shuttle if you do not want to drive as parking can be a pain in some areas. The complimentary breakfasts are very substantial with lots of choices and you can eat inside or outside in their lovely garden area. The rooms are very nice and complimentary wifi as well. I would recommend the Inn at Henderson's Wharf highly.. | 5 | null |
Clean rooms and great location
We went to the Hampton Inn in late October. Here are reasons why I liked this hotel: 1) The rooms were cozy and comfortable, even though they were rather small. 2) The service was helpful and friendly. 3) The location is near many attractions such as, two subway stations (the red line and the blue line), The Village, SOHO, Chinatown, and NoLita. 4) The beds were very soft and comfortable. 5) There was a nice view of the Empire State Building. 6) There is a clean workout room on the lowest floor, even though we did not use it. 7) Breakfast is included. You can make your own waffles that taste very good. At night, you can stop at the front desk to get a free cookie. This is a good place to stay for people who want to explore more than the touristy parts of New York. | 5 | null |
Great view from upper floor, but nothing else stood out
This was my first stay at the Millennium. When my business travel needs take me back to Manhattan, I won't rush back to the Millennium. At the same time, if I were to be running low on other options, I wouldn't hesitate about staying at the Millennium again. Thus, the average rating. Except for the sweeping view of the upper East Side. the East River, and Roosevelt Island, I found nothing memorable during my brief stay. Comfortable bed, but I have slept in far more comfortable and many less comfortable. Clean but not spotless room. Relatively quiet, but variable. The staff seemed polite enough, but their words and actions seemed perfunctory at best - going through the motions. If you want average, and you are not paying more than average Manhattan prices, consider the Millennium. But if you don't have a discounted rate, you can find better value. | 3 | null |
For my deeply discounted price, it was worth it...
In case anyone hasn't noticed, there is an arms race in the hotel biz these days. And it's about time. Hotels are all renovating, and innovating. This place though, average. The rooms are clean and fine, but plain. The lobby was nice, but service was seriously lacking. We waited 10 minutes for someone to come help us with our mountain of bags, then gave up and man-handled them ourselves. Check in was quite good, but then I came back to buy some aspririn. You would have thought I had asked for Russian caviar, "Um you mean you want me to go check to see if we can sell you aspirin??" "OK, we have it, but it's $10!" "OK, I'll sell it to you, but it will take a while, I have to fill out this invoice and you'll have to sign it." I hope I'm not sounding petty, but has no one ever asked for aspirin before?
I paid $120 a night each for two rooms. Had I paid the prices that I see are being advertised now, I would have felt very overcharged. If there really are no better LAX hotels, then I suggest there is a business opporunity there. | 3 | null |
Over-charging after Sandy. What a mess in the hotel!!
This hotel took advantage of Sandy by overcharging guests. The internet was non-existent in our room, several electrical outlets did not work, the breakfast area was a mess, and all of this for more than $500 per night. Wrote complaint and received an insulting reply from hotel staff. Very glad that Holiday Inn Hotel bailed us out of this place. | 1 | null |
Elegant hotel in the centre of Boston
Despite the renovation work on-going in this hotel we had a very enjoyable stay. The room was well appointed and we slept well for the four nights we were there. It was very convenient for all the attractions of the city and ther were many places to eat nearby. The staff were helpful and friendly. The foyer and the ground floor corridors are spectacular. | 4 | null |
Customer Service took the weekend off...
Hotel is beautiful and most of the core services are top notch, but customer service took the weekend off. General observations: took multiple attempts for someone to answer the main operator number (appears the hotel was understaffed at the front desk and in other front line service areas), wireless internet not working in our room nor in the Tai Pan club, complete lack of follow up from the on duty manager over two nights, and white dust/dirt all over the driver side floor mat/console area of our vehicle at valet checkout. Background: called main operator number regarding wireless internet problem, transferred to an offsite help desk (between hold and trouble shooting time wasted almost 30 minutes), an unidentified hotel employee called the room around 2100 and told us IT was unable to repair the problem and we would need to change rooms for internet access (move my 9 month pregnant wife at that late hour? after more back and forth, told it would be resolved the next day), after a relaxing morning at their beautiful spa returned to the room and still no internet, stopped at the front desk on way out of the hotel for the afternoon (no knowledge of the internet problem and the lady explained it was probably my fault for not accepting the charge during the wireless configuration process...she had no clue and clearly did not understand anything about the issue, but assured me it would be resolved and someone would follow up....NO follow up...NOT even an explanation after my third contact). I finally gave up and did my business over the telephone. Upon checkout, my driver side vehicle floor mat was covered in a white dust/dirt. Valet was very apologetic and explained someone probably made the large mess the night before during a rainstorm...valet cleaned up the best he could with some towels/water and I departed with a very messy vehicle. Only plus for their weekend customer service was their Club Concierge who was pleasant and helpful. Minus that positive impression, a complete customer service failure! We selected Mandarin for relaxation, but departed with frustration. We will definitely consider going back to Georgetown Ritz before spending another $1,500 weekend at this Mandarin location. Not the norm for Mandarin's other properties... | 2 | null |
Nascar
Fair Hotel for the price waas looking to save money or I would of stayed somewhere else definently a lower quality hotel but they were friendly and room was clean | 3 | null |
Great value and a very welcoming attitude
My husband and I recently had to attend to a family emergency in San Diego, very unanticipated, so we chose the Travelodge just by chance but we are so glad we did. It was a very trying two weeks and it was so wonderful to get a dose of warmth and family friendliness every day from everyone from front desk people to housekeeping and laundry staff. We had breakfast every morning at Adam's Steak and Egg, the hotel restaurant, and without exception each morning all the staff were so friendly. There were some mornings when we felt terrible, but we got such a boost from Leoni and Hector and Alleandro and all the staff who were so kind and happy. We fed off that positive attitude and it really helped get us through the day. The family emergency all turned out okay, and we will never forget all the people at the Travelodge who made it a little easier for us. When we come back to San Diego, we will stay there again. Besides, the hot tub is great! | 5 | null |
The hotel is basically a construction zone from 7am-6pm
The hotel staff are all very nice, helpful and pleasant.
But the hotel is undergoing complete renovation, with constant noise of large trucks and forklifts loading and unloading large pieces of rubble, as well as furniture, carpet rolls, and other equipment, which end up strewn all over the parking lot. Other constant noise comes from sledgehammers and electric saws, and there is a lot of hammering and drilling. The trucks and equipment constantly block the parking lot, so getting your car in or out of the lot is often difficult. The construction workers try to accommodate the guests, but why should guests even have to deal with this major level of noise and inconvenience?
We didn't know about the major level of noise or construction when we booked on the Staybridge website, and the noise and inconvenience increased significantly on our final day.
That Holiday Inn is charging full or only slightly discounted rates during this construction is unbelievable (an AAA rate for a week night is $147.99!!). The hotel staff do the best they can for their guests under these circumstances, so I don't blame them, but I do blame their corporation. I asked for a discount for the last day due to the fact that all the water in the hotel was turned off from 10am-1pm with only 2 hours' notice (!!). I got a slight discount, but not enough to make me want to stay at another Holiday Inn property in the future. | 2 | null |
A Passing Grade - Barely
When my first choice airport hotel was sold out, I was forced to activate Plan B. Deterred by traveler reviews – not to mention the $150 rate + parking– I steered clear of the Courtyard Old Town. I settled on the Fairfield Inn Old town which was $40 cheaper. The hotel is conveniently located blocks from I-5 but far enough where the noise does not come into play.
The façade is typical Old Town architecture, and there is a pleasant interior courtyard and pool. The guest room was standard Fairfield. My room faced San Diego Avenue, but this was a non-issue. However, I would recommend an interior-facing room for the visual appeal. The amenities are also standard Fairfield. The gym has two treadmills, a stairmaster, and a bicycle, all of which are brand new. Wireless internet and a continental breakfast are complimentary. The only ancillary fee is $15 for parking. Given that parking is a premium in Old Town, the fee is acceptable. If you’re looking to save on parking, you can play parking roulette and search for a street spot.
While the aesthetics made me think I was at a more upscale property, several items reminded me that this was still a Fairfield Inn. First, I arrived shortly after 5pm and was fifth in line to check in. There was one gentleman working the front desk. Despite his best efforts to keep the line moving, he was only one person. Second, the shower did not drain, and the tide rose to several inches. Third, there was a pink discoloration next to the drain. Coupled with a couple spots on the towel, this does not evoke a sense of cleanliness. Finally, this hotel uses next generation electronic keys. The associate informed me there would be a $1 charge if the key was not returned, so I begrudgingly stopped by the front desk to check out. The bill was also not delivered to my room – perhaps so guests don’t walk away with the precious key cards – so it was a mandatory trip. The nuisance turned to annoyance after stepping in gum next to the front desk. I’ll repeat for emphasis – I stepped in gum which had been deposited on the hotel lobby floor.
In summary, I really wanted to like this Fairfield Inn. The hotel has character, and location is ideal. While I would overlook any one of the aforementioned issues, the sum forces me to rate this hotel as average. Take away the Spanish façade and the renovation, and this hotel would not earn a passing mark.
Pros: Hotel façade – Spanish architecture typical of Old Town
Cons: Several minor issues bring overall rating to average | 3 | null |
Fun Atmosphere; Friendly Staff
A group of friends and I chose this hotel to stay at while in DC and all 7 of us had a great time. The rooms are very Chic and efficient and the Beds are like sleeping on a cloud. Would definetly consider staying here again next time I'm in D.C area. Easy walking to Logan Square and Dupont Circle. | 5 | null |
Nice Property, Great Lobby, Good Location, Rooms Need Review
This property has a good location in Dupont, within walking distance to many restaurants, bars etc. It is not on a street heavily traveled by cabs however, so it takes some time to find one compared to other area hotels.
The lobby is quite trendy and has been updated similar to other Renaissance properties. Nice bar and lounge area in the lobby as well. The staff I encountered were relatively friendly and helpful.
Check in was smooth, I was not offered a room on the Concierge level, although I am a Marriott Platinum member, the staff member checking me in said that the room he was offering me was larger. I still found it odd not to give me a choice. My room was fine, it looked as if it had recently been updated but oddly the couch was really gross and appeared soiled. Everything else was fine.
Common areas like the hallway appeared somewhat rundown with patches on the wall etc, which contrasted with the great lobby area and generally good room condition.
I ordered room service one night, just a burger and fries and the fries were inedible, it was obvious they had been sitting out a long time, they were rock hard. Not sure how you mess up fries. The burger was fine, and the service was friendly.
Concierge lounge was OK, they had only one person working and they were often busy in the kitchen area. No fruit or any other garnish for cocktails, and often no clean glassware available. They did put out a nice assortment of chips.
This could be a great hotel with a little more attention to detail, I hope they will improve. I think for the average traveler it would be fine and in a pinch I would stay here. But with other options like the Renaissance in Chinatown, the JW on 14th and Penn, this would not be my first choice. | 3 | null |
Great value for weekend stay in downtown Manhattan
Great value, stayed for the weekend so rates are significantly cheaper than during the week but would use during the week if in the area again. The staff were all really friendly and helpful. The complimentary mini bar snacks and soft drinks and free coffee, tea and cake bites in lobby are a lovely touch. My only critism would be that the dark lighting and mirrors in the room I stayed in made it very difficult to apply make up and there was no where to sit and dry/straighten hair with access to mirror and plug.
I would recommend this hotel. | 5 | null |
Shabby and a little seedy
I'm bolted inside my little tiny, shabby room. The curtains don't match. The a/c works sporadically. The other guests look a little scary. The walls are very thin and I was woken up numerous times as the other guests slammed doors or flushed toilets. There's a lot of street noise from Michigan Av. This room was $200 a night. I can't wait to get out of here! | 2 | null |
Pictures are misleading!
the rooms where very small, the lighting was bad, the rooms were very noisy and the internet was beyong slow. the rooms were clean and bed linen was changed every other day. location was good for times square but you do get the noise throughout the night. the staff were unfriendly and not very helpful and placed myself and my sister in a double bed and refused to help us change this. not very happy with the service but the hotel was okay but not worth the money, | 2 | null |
The Giant Hotel
My boyfriend & I planned a California coast trip - and it began in San Diego, while he was on a business trip and staying here. I met him out here and as my cab reached up the driveway to the Hyatt, I was in awe at it's size. The driveway canopy overhead hangs a complex looking lamp the size of a small trailer home, the lobby looks like a mock Beaux-arts museum. This place is massive.
Some positives: everything about this place is grandiosity - the stunning views, both from our room & the Presidential club upstairs, the top-floor bar, and the fancy pool complex between both buildings. Location is incredible, although can be a bit of a walk into the the heart of the city. The food in the Presidential club was good - especially breakfast time, as their orange juice was great and they had fresh various jams. The maids working here were complete sweethearts.
However - their rooms, which are the most important, were really lacking. Floor was dirty and so was the bathroom, which had an overflowing drain. When I first got there his tub was half full of murky water and he said he wasn't sure why, it just happened like that. Also, when he first checked in it took them 2 hours to get his room ready (3 to 5 o'clock) because they mistakenly thought he was hypo-allergenic. So the room he got had to be special. But this room, I don't think would be safe for even people with extreme allergies. It was very dusty & murky.
I stayed here for free, but I don't think I would spend my hard earned money on it. I would maybe try lurking in here while staying in the city, to at least see the bar at the top floor, which overlooks the entire San Diego bay. My entire time in California, I stayed in four places total, three of which were Mom & Pop run places, and this place was comparatively not my favorite | 3 | null |
Nice hotel but Diamond member issues
I read some of these reviews before I stayed there on business but didn't have the same experience. As a Diamond member, I received a letter from manager stating my room was given based on my preferences of quiet and highest floor with USA Today daily. Well my room was on 21st floor-2102 and right outside the door a noisy ice machine-my noise cancellation machine didn't drown out the noise even! (There are 26 floors). I was told hotel was booked and no other rooms available but don't give me a letter then stating my preferences were met-as they were not. (Also note there is a room right in the middle of the elevators-probably a suite).
For Hilton Honors members (not sure if just for Diamond ones), you get a coupon for a free drink or dessert, daily continental breakfast, free Internet (a bit slow), and access to Executive lounge no matter what floor you get put on. In the Executive lounge, they had refrigerator stocked well all the time and continental breakfast in the am. Also evening snacks. No television or computers in Executive lounge but there are 2 floors.
Parking was $25 a day with in and out privileges but spaces tight! If you park, get ticket and bring to front desk to have it charged to your room. Otherwise the garage only takes cash.
Bed wasn't terribly comfortable-lumpy but pillows decent. Room was very clean. A/C goes to 72 or so when you aren't in the room so it gets hot in my opinion. However it quickly gets cooler and stays that way all night which was great! Shower good with good water pressure. Towels mostly fluffy.
Restaurant staff for breakfast very friendly and attentive. Buffet basic with scrambled eggs, bacon, sausage, potatoes and peppers, oatmeal, good selection of fruit, and other continental choices. Tasty iced tea too.
There is a Mama Angelina restaurant across the street but keep in mind it's cash only-cheap and decent food though albeit a bit too greasy.
My business was at CHOP which took 20 minutes to get to though < 3 miles-it's by convention center. Might try this hotel again but not to get to University/Medical area unless going by taxi. | 3 | null |
One of the highlights of the trip
I think the hotel is also part of a trip and this hotel did the difference. The rooms are huge and comfortable. Beds with soft cotton sheets and high-density wiring. The cleanliness of the room was always very well made. The amenitties offered in the bathroom are of high quality, brand Philosophy. The quiet room had a view of the Empire State Building. The staff, especially Mr. Juan Santamaria served us in all requests with the utmost promptness and smile always on his face. Besides all these delights of the hotel, it has great location and a scotch bar and a spa, well decorated and well served.
I love this hotel and I will pretend stay there again when I return in New York. | 5 | null |
Excellence personified
12 family members arttended a wedding at the Four Seasons Chicago Hotel and it was a fantastic experience in every way. Two of us use electric scooter wheelchairs and we had tremendous support and assistance from the staff, and we were treated as every other guest was treated - w/dignity and respect. The rooms werte fantastic and the service superb...we're coming back asap. | 5 | null |
STAFF OUTSTANDING, Facility OK. Area - convenient.
Family stay in Memphis for a weekend of fun and sightseeing. Honestly, I ONLY picked this property because I have a lot of Hilton points, and this property was priced right. :)
Staff - Every single staff member we encountered was great. Friendly, professional, outgoing, seemed to really enjoy their job. KEEP UP THE POSITIVE ATTITUDES AND SMILES! That compensates for the other items below.
Facility - Clean, a little dated, average overall. Needs some updating and TLC.
Neighborhood - Right off the interstate, it's not the best neighborhood we have ever stayed in but we never felt unsafe!! :)
Breakfast - They were busy and seemed to be having trouble keeping up. Not a deal breaker, can't complain too much about a free hotel breakfast. Day 1 we chose the IHOP next door, BAD IDEA. YUCK. Day 2 we went to McDonalds. | 3 | null |
Casino night in Motown
Stayed at Greektown Hotel and Casino last Saturday night with my wife. Attended a bachelor / bachelorette party for her cousin. Casino has more of a "party" vibe to it, but nothing too fancy (reminds me of O Shea's or downtown Vegas.) Had concerns with other reviews stating the casino was smoky, but it wasn't as bad as I thought it would be. Played poker in the semi-hidden poker room on the 2nd floor and went to Eclipz and hung out w/ her cousin, his fiance and friends while they sprung for bottle service (which was great.) The rooms were small but newer. Had a overall great time. | 3 | null |
Great location, average room
This hotel is right across from Nordstrom on Michigan Ave, so a fabulous location for access to shopping and restaurants. But at $300 a night, I expect a more luxury experience. The decor is dated and the rooms have year 2000 technology: cheap hairdryers attached to the wall, no easy way to plug in phone and laptop chargers, powdered creamer for the room coffee machine, etc. The pillows were fabulous, but the mattress could use updating. Fitness center had several machines, but very outdated equipment. Staff was friendly and helpful - I visited during the NATO conference and they were very knowledgeable about the best way to get to the airport. | 3 | null |
Great Stay / Staff
Thank You for accommodating our hockey team last week. We had an excellent stay. The staff was always friendly and ready to accommodate. We had many special requests and all were met with a smile. The property is clean and kept in good working order. The housekeepers greeted us with a smile and provided us with extra amenities, no questions asked. The hotel manager Mr. Green should be commended for running such a tight ship. Employees looked happy thus filtering down to the guests. Thanks again - We WILL be back. This stay changed my opinion of Best Western Hotels. I would highly recommend this property to any traveler in the Jacksonville area. | 5 | null |
Location - Comfort - Good Guest Service
This is our second visit to this resort as a sisters annual trip. It is a shady short walk to the Riverwalk with its many activities. Parking on the street and in close lots is not difficult at all. The front desk staff is friendly. We would definitely go again. Our room was roomy and comfortable and having a kitchen is a big plus with us.
Both times we had minor maintenance problems that were resolved reasonably well. Slow drains, lamp problems, lock sticking.
Great references for fav restaurants and the sales they have in the sitting room many afternoons have yielded some favorite and affordable jewelry. | 5 | null |
Another disappointment
Free internet access sessions in the lobby are limited to 45 mins; internet connection in the room is charged. Faster and unlimited free internet available at nearby coffee shop. Hotel charges to store luggage even for a few hours after check out. When my personal belongings were transferred by hotel staff to another room several items were lost & never recovered. Valet trousers returned with loose button that housekeeping provided a needle and cotton to fix as they would not sew it on securely. There were no envelopes, writing paper nor postcards in the room although there was a small notepad and pen provided. Not to mention the problem with the first room….Another disappointing experience. | 2 | null |
A very sad decline.
I have stayed at the Alex for years. I discovered this lovely hotel long before I was transferred to NYC a few years ago. This hotel was a gem. Perfect location,lovely bar, spacious rooms that are completely self sufficient and beautifully appointed. A beige, white and charcoal colour palette is elegant and if not well designed can make a room look frumpy and boring. None of this was an issue at the Alex. The rooms had a fresh, clean and very Manhattan chic vibe. I liked coming here. It was my hotel of choice. The toiletries were Fredrick Fekkai and the towels and robes were as good as Frette. The staff and this hotel were managed by a lovely manager; Mary. She knew every regular guest by name; she knew exactly what we expected from a hotel of this standard and no details were spared. Ever. To my horror I ended up staying at the alex this November for a couple of nights. Upon realizing that we needed a hotel in NY for a few nights because our home was inaccessible for a few days; I obviously chose to go back to the Alex because I remember it was fabulous. And the hotel never felt like a hotel. It makes me so sad to report that nothing is the same. The hotel is a faded relic of it's former glory; and i am not even being dramatic here. The rooms are shabby. The carpets are stained. The pillows are lumpy. The sofas appear dirty. When beige looks dirty, it looks awful. That is a surprise to many people who love this colour. But I am in the design industry and I can tell you with confidence that dirty beige is revolting. The toiletries are cheap, the towels are worn out, and so is the staff. It is a dull, dull place with a tired and uninteresting look. The service is average. So is the bar. This is Manhattan and every bar knows how to make a proper New York martini. The martinis at the Alex were great. Not any more. The breakfast was always elegant yet unfussy. Not anymore. In the midst of this sad decline, one thing hasn't changed. The Alex still charges you a small fortune. It's normal for New York, but this is also a city where we expect the best when you pay for it. There is a lot of competition here and New Yorkers are not ones to put up with poor service esp if they have to pay alot for it. I always say that things have to be worth more than what they cost. That's why beautiful things and experiences are worth every cent. The Alex used to be a place that was worth every cent. Now it's a rip off. Seriously, save your money and stay at another hotel in NYC. If you want to stay midtown, stay at the London, or the St. Giles, or the Kitano or even 70 Park for that matter. If the Alex gives you a room for 150 bucks a night, stay there. Because that's what the rooms are worth in their current state. The new management has failed in my opinion. | 2 | null |
about Grant
the space is just enough for two paople, however I was told tha the room has iron but I was looking for it and there was none. I also feel that there are bed bags because I kept scratching almost the whole night. The temperature inside the room is good. We were hoping that there are at least light meals like biscuits and water inside the room. I am also hoping that the towels we used are a little white. The ones that we used were almost "cream" instead of white. The toiletries are good abut no toothbrush and toothpaste.
The elevator is also doing a lot of noises, I felt that using the stairs is a lot safer. | 3 | null |
Unprofessional Staff
This will be my first & last trip to this Super 8. I have NEVER experienced such unprofessional & immature staff.
How do you select your employees? The blonde, female behind the desk (when she wasn't smoking directly in front of the hotel doors- which seemed to be more often than working) was rude & spent more time talking to staff & other people than me (THE CUSTOMER). Also, is a dress code not required? I'm sorry but flip flops, an oversized jacket and hair that looked like she just got out of bed... really? I wasn't sure if she was a bad employee (which referred to herself as the general manager) or a gang member pretending to work there! Either way, the service was poor.
I also thought I checked in to a daycare instead of a hotel. I kept hearing children laughing & running up & down the hall. I am tolerate of children (as I am a mother) but this was quite disrupting. I opened the door to see what was causing all the excitement - to find the cleaning lady & what appeared to be several of her children. This is ridiculous! Is it the hotels policy to bring your kids to work to avoid paying for daycare? Perhaps, if the cleaning staff would 'clean' instead of looking after her children, I wouldn't have a smelly room with dirty floors and tub.
I travel quite often and have come to expect that there will never be a perfect stay. However, this was far beyond a bad experience. Staff & management should be evaluated & held accountable for this horrible hotel. | 1 | null |
Inside vs. Outside
It depends what is more important to you in a hotel: the inside of the room, or the outside surroundings of the hotel.
We'll start with the bad. I'm pretty sure this hotel is in an extremely rough area. A woman who I'm almost positive was a prostitute on the street corner, police in the hotel parking lot one morning searching an individual, suspect individuals walking around at virtually all times of night (the door access is on the outside, vs. the inside of the hotel, so you can pretty easily hear everyone outside), etc. The pool was decent- it was clean, but was often full of unsupervised and LOUD teenagers and kids and our room was directly across from the pool. Needless to say, the hotel has a noise problem (among other things).
However, the inside of the room was nice. Much nicer than expected. The bed was comfortable (actually, really comfortable!), the pillows were awesome, it was clean, flat screen TV with movie channels, free WiFi, etc.
In terms of location- although I still think it's an awful area, it is convenient. It's right off the freeway (so, easy access to virtually anywhere), there's a few restaurants nearby (Cracker Barrel is literally right next store, etc), and the airport is very close as well.
Overall, for the price, not bad. Like I said, it depends what's more important to you- inside, or outside. | 3 | null |
Really bad rooms in a otherwise nice hotel
Hotel grounds, lobby, ballroom & meeting facilities are all very nice. But it is another story when you get to your room. First of all it is non-smoking but the room smelled like old smoke. Carpet is old looking. Dresser drawers won’t stay closed. A/C would not work. Closet smelled unbelievable strong of urine. Called staff they said they would send someone up to clean the carpet in the closet. They sent someone up with spray air freshener?!? Pitiful shower head and water pressure, Shower curtain rod sagging and almost ready to fall off, could not keep curtain closed while taking a shower. We were at a weekend seminar at the hotel and it was booked up, couldn’t change rooms. Stayed 2 nights. Hotel staff are all very pleasant, but slow or will not follow through with requests. We were stuck there. No way I would ever stay in this hotel again until some serious changes were made. We are not ones to complain, but this was just too much to ignore. | 1 | null |
Don't complain about Anything! Management red tags YOU.
What has happened to this hotel? I’ve stayed in this hotel many times in the past twenty years. Each stay was a pleasant one. This year, I asked for an up-grade in rooms, the desk clerk went into a dissertation about how the hotel was sold out and that I should be happy that I have a room at all.
Based upon my interaction, I elected not to check in at that time, but went to my meetings. When I arrived back at the hotel to check in, this desk clerk, used a previously used credit card to check me into the room. This is a credit card that I no longer have in my possession. Further this clerk put me into a room that faced a brick wall and the roof. I cannot wait until the sun toasts everything in the daylight.
Next the management staff was full of meaningless apologies. I also had an opportunity to meet a second part of the management team. They too lived by the code of being rude and discourteous to a guest.
This is a drastic departure from previous managementstaff that I’ve met who were all about being customer oriented. I only wished that I had the former managers card. He was ultra-courteous and the sort of guy that you would have sent Christmas cards to.
This stay is likely my last stay at this hotel and this chain. | 2 | null |
Disappointment in NYC
Having been to New York City on 75+ occasions, I always like to change up the hotels I stay in, and have been fortunate to have stays at many hotels throughout the city. The Mela looked promising...boutique hotel...great location...well-regarded service.
The hotel was a mixed bag. It is certainly not a 4-star hotel, maybe a 2.5 star property based on its great location.
Room was smallest I have ever had in NYC. Asked for a quiet room on a higher floor...and was given a room away from 44 Street at the back of the hotel. The air conditioner in the building across the way was very loud...it was difficult to sleep for the three nites I was at the hotel.
Room was very dark...the light bulb in the lamp beside the bed remained burnt out during the duration of my stay. The room was very tired looking and bordered on being ratty...perhaps the reason why the room was so dark.
Elevators...small and slow.
The service was generally good, especially at the front dest...and a special request was followed-through on.
For the money, or a little more, you can do much better at another property in the general vicinity. On the whole, the Mela was the only negative to an exceptional weekend in New York. | 2 | null |
Nice
We found this hotel to be nice and quiet....it is tucked away in a quiet corner of Ft. Worth near the zoo and other attractions. We stayed in the larger suite on a whim, and although it was nice, it did not looked like it had been dusted for quite a while-someone's rag was still near the sink from who knows when. The staff is friendly and helpful and we enjoyed the quiet area. | 4 | null |
Unexpected Overnight Stay
A business trip that took more time than planned required that I find a hotel. As it is conveniently located to the office that I was visiting, I called the hotel. The staff was very accomodating and made special effort to ensure a room was available. The room was recently renovated, very clean, and very comfortable.
I have stayed at this hotel several times over the last 12 months. The staff is excellent. Ms. Y. Pineda at the front desk is always professional, efficient, and pleasant. I will use this hotel again when traveling to this area. | 4 | null |
don't let name fool you
Picked this place due to Hilton and Embassy suites name. Figured it must be good.
Wrong !!
The gym was being fixed and the time to fix it kept changing, I had to change to gym clothes three times.
Swimming pool not good at all.
Room not very new and clean in appearance
Room walls quite thin, as I could hear next room well
WiFi connection in room quite bad
Positive things were, service in general was good when asked for.
Evening happy hour snacks was a nice touch. | 1 | null |
A nice Birthday stay
My wife and I stayed there on 9-1 and 9-2 for my birthday. We had a very nice room with a view of the little lake. The front desk folks were very kind and the maids were very friendly. In wanted to take the pillows, they were so comfortable. They had a small but nice exercise room and pool which we enjoyed. I would definitely stay there again. | 5 | null |
Not your standard SPG Hotel
Let me start by saying that I was expecting something nicer than the Westin since it's a "boutique" SPG hotel. I found the hotel be be run down and dirty. Mold in the shower grout, peeling wallpaper and dingy dirty walls. For the price, I guess I shouldn't complain. I think my expectations may have just been too high.
As for service, the front desk guy I spoke to (Eduardo) was curt and rude. I was asking when we could check in since I got in early and he spoke as if I didn't know that I was early. Hello? That's why I asked when I could check in. Anyway, maybe he was having a rough day...
We also called once to the front desk to say that the ice machine was broken and asked if they could send up some ice. They said room service doesn't exist in that hotel. Again, i think my expectations were too high.
One last gripe... There's no wifi in the room! The hotel description says wifi available for purchase but only if you have a jack to plug into. No ipods or phones can get on. Only place where wifi is available is in the lobby. Big minus in my book. I've stayed at the Hudson before and it's much much smaller but the experience was so much better. | 3 | null |
find a different place to stay
expensive and noisy This is a "premium" property near the Hines convention center. The rooms are priced to match. They don't bother to tell you the airport shuttle requires a 24 hour advance purchase that the hotel choses not to help with. The rooms on the lower levels are NOT sound insulated from the meeting rooms--which have parties most nights. The desk staff are pretty full of themselves but of little use. NOT WORTH THE EXPENSE IN ANY WAY
The adjacent restaurant has fairly good food, decent service, but arrogant hosts and is not worth the price. | 1 | null |
Hell Hotel
This is not the place! Noisy (unless you are on the 4th floor), hookers, vehicle break-ins, and plenty of low life. I would not wish this on my enemy. If you select price over peace of mind, so be it. One nice gentleman that works at night is the bright spot. | 1 | null |
The worst service in a Kimpton Hotel ever!
Upon our arrival, the girl at the front desk received us while holding a puppy so that she only could use one of her hands to complete the check in procedure that took like forever!... from that point everything seemed a little surreal, kind of being at a crowed college dormitory, it could be fun but for the high rates of a Kimpton hotel. | 2 | null |
Great location- friendly staff
Rooms are reasonable and clean but the employees make it great. The front desk had lots of suggestions for dinner and there is a bar and grill within walking distance. I stayed on the first floor and found it to be a little noisy but I called the front desk and the security guard took care of it right away. My room had a fridge and microwave and a large desk for working. I wouldn't hesitate to stay here again. | 4 | null |
Fab Renovation of A Long Time Favorite
Oh, what a treat to go back to the Algonquin after its renovation! Like most NYC hotels, the rooms are small but, how many can you find that are perfectly appointed. Every detail in my room was well thought out and not a thing overlooked. The staff was welcoming and friendly and, as requested when I made my reservation, my room was ready for my early arrival. I can't wait to come back. | 5 | null |
Excellent Stay
I booked a 2-bedroom room for a three night stay for 3 adults and 2 children while our San Diego house was having work done. This hotel was the perfect fit for us. Perfectly located for a staycation with lots of room for all of us. The kids enjoyed the extra space and layout. We were concerned our two children might be too noisy for neighboring rooms, yet we never heard anyone above us or on either side; so hopefully no one heard us either. The onsite breakfast and dinner was definitely convenient and appreciated. Not every option was stellar but over all the food was good, hot and plentiful. The kids enjoyed the communal eating area and the self service. The room was super clean; which was really important too us. The bed linens were crisp and fresh, sheets could have been a bit longer in length but not a big issue. We didn’t interact with the staff much but they all were very nice and pleasant. The mattresses were ok, probably could be replaced soon. The pillows were very nice though. The weather was cool but we still enjoyed the Jacuzzi each night which was a great size and well accommodating. Loved that both the pool and Jacuzzi had a wheelchair lift though not necessary for our group. We felt very safe at this location and would highly recommend it. | 5 | null |
Run down hotel, and very expensive
Went here due to my Hilton Diamond status. No upgrade on check in, no water etc. Just a printed letter from the manager.
The hotel is in a great location, just off Miracle Mile. It is a bit run down and needs some work. Rooms ok, comfortable. No real view from my room. Fitness centre ok.
Staff good, although no one could help when the printer in the business centre failed 3 nights in a row.
Breakfast in the restaurant was good for US standards.
Overall a very expensive hotel (>$250 a night including tax), and not worth it. I have stayed at the Drake before for $200 a night and it was a million times better. | 2 | null |
New York Toy Fair
My company booked me at this hotel for a business trip. The rooms were very small. A few people in my group said their rooms had a weird smell to them. Also rooms on the side of the building next to the Port Authority well be noisy. Buses can be heard all hours of the night. | 2 | null |
Cockroaches in the rooms!
Terrible hotel in terms of cleanliness. Very old hotel, going through multiple renovations. Our first day we were given a room without a doorknob & still getting fixed. We then complained to be moved to the 3rd floor where we were waken up every morning by 7AM by workers outside on the scaffolding. We then found cochroaches in our room from there forward and even a used condom on our outside window. Otherwise, 1 block from Times Square and super close to Hell's Kitchen--otherwise very very dirty. Showers & bed not that great. | 1 | null |
Great Value/Great Location
Although the hotel is a bit older than most Kimpton hotels I've visited, it is in keeping for San Francisco. The location is very convenient and the service is excellent. The hotel is a bit older and the rooms are smaller but again, expected for this area of San Francisco. I've stayed at this hotel before. It is overall a great value. | 4 | null |
Smokey Old Hotel
We checked into the hotel, the reception area is quite nice, and the staff are lovely. Went up to our room, on a hot day the aircon didn't work, and the room smelt of stale cigarette smoke (we booked non-smoking). My wife is a mild asthmatic and it was making her cough. I rang down and asked for a move, and volunteered to pay for an upgrade if necessary. I was informed that this was an unrenovated hotel, and that is just the way it is, basically 'bad luck'. We stayed the night and I checked out in the morning and moved to the Novatel (only 1 block away) and it was very good.
The duty manager assured me that I would get my money back, that was 6 weeks ago and nothing has arrived yet, so we will se if they honour that commitment. | 1 | null |
Good value for money!
Was happily surprised by the nice welcome, large room (would have been small for the 4 persons it could fit, we we´re only 2), OK breakfast (just something to get you started), great location. | 5 | null |
Clean and Quiet
The Magnolia has modern furnishings, and old world charm. The people are friendly, the rooms are extremely well-appointed. Some of them have kitchens and dining room tables. Close to the 16th street Mall and Coors Field is withing walking distance or you can take the free shuttle on the Mall. Warm cookies, an evening reception, and a delicious breakfast complete the package. | 5 | null |
Great service for the price!
I stayed here with my daughter for a "girls only" trip to Hollywood. It's very close to many of the attractions and it's reasonably priced. I liked the secure garage ($8 per day) but worth it. We were allowed to leave the car for the day even after we checked out. This allowed us to do more sight seeing before we left. The service was excellent and the room was very clean. The only thing I would mention is our 1 King room was very small and the shower was tight. Still for the price, I'm not complaining! | 4 | null |
Too Many good hotel to stay than to waste on this one
First of all, Mike the second shift manager was one of the best and his co-worker at the front desk on second shift was okay. Now, the rest of the staff was unfriendly and rude. There are a few good hotels in Indianapolis and this one is not one of them. The price is too high, rude service from the staff, and just a unpleast experience. We actually left earlier than we due to the train waking us up. Security treated us as if we were not welcome and just an overall bad experience. We are happy that our business will not have to take us back to Indianapolis but one more time in the next three years and when we do this hotel will not be it. Third shift was just as bad as first shift. Just a overall bad customer service experience and will not be back under no conditions to this hotel. | 1 | null |
Hyatt Regency San Francisco
This hotel looks great from the photos but is a bit of a let down when you actually stay there. The inside is like a giant hollow beehive meets shopping centre. All of the business end of stuff is in the atrium which is the floor of the hive. The lifts are see through and all at one end, as is the reception, concierge, check in and main restaurant and bar. There are several veils of lights that cover the restaurant area giving a spectacular appearance.
The rooms are variable in size depending on how they have been fitted into the beehive shape.
We had a good view of the embarcadero and my sons' had a good view of the street. Our bathroom was small but their bathroom was tiny.
The concierge was particularly helpful. The breakfast was good but not marvellous. On our first morning the service was totally overwhelmed by 3 tour groups having breakfast at once. A single line buffet for such a group was destined for failure. Even when quieter over the next two days it was a struggle to get more than one cup of tea/coffee.
The biggest nuisance was the non stop non musical music with a big base blaring around the atrium from dawn till very late.
Our first hotel on this trip was the excellent Manchester Grand Hyatt in San Diego and we were looking forward to a similar experience. We didn't get it. | 3 | null |
Alex hotel in mid-Manhattan
While my wife and I only stayed in this hotel for a night, we were not impressed with the hotel room at all. The set of wooden furniture (desk, closet, etc) included in the room looked old (e.g., the paint was coming off) and quaint (not in a good way). The room faced the street so the street noise could have bothered us a bit (but we normally put our ear plugs on when we go to sleep so it was fine). The bed was adequate. The restroom was also adequate but we had a bit of trouble getting the shower to work (there were two handles vertically placed in the shower room but it did not have any signs on it so it took us a while to figure out that we had to turn the upper handle completely counter-clockwise before turning the lower handle counter-clockwise for the hot water to come out. No breakfast or wifi included with the room charge. | 2 | null |
Shady General Manager and Housekeeping
To start, this review should not be applied to all La Quinta properties. In fact, I was made whole by La Quinta Corporate so I actually recommend La Quinta as a company, except for this location.
I was traveling with a non smoking partner so the non smoking policy didn't bother me. I have been traveling with my friend for years and we have never had a problem with non smoking properties over the past four years of traveling. In fact, we even stayed at a La Quinta Inn in Ventura two weeks prior with no problems.
The problems began after we checked out. My friend left her almost new hiking boots ($200 value) in the room after we checked out. We called the property and was told that they would have to call the housekeeper to find out if anything was found. This was the first red flag. If a guest left valuable property in the room, why would the front desk have to call the housekeeper to verify that. It seems that an honest establishment would have their employees check any lost items at the front desk. The fact that the front desk seemed to be aware of the situation and balked was even more suspicious.
The day after the call about the boots, my credit card was hit for $200. The most suspicious part is that it wasn't charged for $200 straight up, but for $100 then $80 then $20. I called the front desk to complain and was told that I had been charged a smoking fee, which was a load of crap as my friend would have never let me smoke in the room. I did dispose of some cigarette butts in the room trash can however as I despise littering. I'm a volunteer US Forest Ranger and spend too much time picking up cigarette butts in the national recreation areas I patrol to even think about littering.
I was told that the General Manager would call me back to explain the charges. I never received a call. I had to complain to LQ Corporate to get a refund, which I had to wait for a check in the mail as this location in Mission Bay is privately owned and they did not have access to my credit card information.
La Quinta Inn as a corporation has shown honor and good customer service. This particular location however is SHADY!! | 1 | null |
Couldn't have asked for better....
'Whatever Whenever' Service is brilliant.... it is actually whatever you want whenever you want it!
Lovely hotel, very clean, very friendly staff.
Couldn't have asked for anything more.
Location is perfect and the pool is beautiful.
No complaints. | 5 | null |
Just Ok.
Had to stay at the airport hotel because the downtown Marriott sites were sold out. This is an older Marriott with a convention center. The staff is extremely nice and the rooms are older but clean. There is a nice amenity of a robe in each room. For single ladies traveling stay in the rooms numbered 10-30 to stay safe. NOTE: when I checked in, they had a sticker on my key envelope to not leave valuables in the car. This is an okay hotel if you are doing an overnight, but any longer, I suggest the downtown hotels.
Note: After you check in, park closer to the convention center entrance as that entrance is closer to the guest rooms side of the building. You will need a room key to enter that door. | 3 | null |
Crappy service
I stayed there for a few nights after I finished competing in a fitness and figure competition and this was suppose to be my holiday after all the hard work. I come all the way from Iceland and had been traveling a lot. When we came there to check in the girl at the front desk seemed to be very frustrated and tired an was not helpful at all and gave us keys to our rooms that did not work. The luggage that we had to leave in the lobby so that the bellman could bring it up to our rooms never came so we had to go downstairs again to go get it ourselves. The room was so hot and there did not seem to be air-conditioning in the room like on the hotel-description so we called the lobby and after an hour they sent a repair-man up to the room to fix the temperature. There were workers right outside the window ( and our room was on the 21 floor ) so we could not even open the window !! The room was very very small and no closet-space for all the luggage. Had to keep all our stuff on the floor and could hardly walk in the room because of so litle space. The hallway was painted black and was very dark, narrow and creepy.
We are all fitness competitors and personal trainers so it is crucial for us to have a GYM where ever we go so we chose this hotel specifically because the gym seemed to be good ( from the pictures ) but then they told us that the gym was CLOSED and that we would have to go to another hotel a few blocks from there to go to the gym...ARRRGGGG.....by the way because firstly they gave us the wrong directons and secondly the wrong hotel name we never found this gym that we were suppose to use instead and it was freezing outside. So the whole vacation went by without getting a workout done and that really really pissed me off. They should have at least posted it on the website that the gym would be closed. Then we would NEVER have chosen this hotel.
When we were leaving we had to keep our luggage at the hotel after checkout for a few hours because our flight was not until late that night and he man at the desk that took it for us was very rude to us and obviously tired of all the turists ( but hello you work at a hotel so get a grip man ) he was very annoyed with me when I asked him to take very good care of one of our bags because it had a huge, very expensive TV camera in it and a laptop. I asked him if he could see to that the bag would not get stuffed under some other bags and he just kept hissing at me that there was no space there so he could not make that promise to me.
I know that the hotel is going through renevations but there is a long way to go and the staff was very unhelpful and did not even want to listen to what we were saying (but we speak good english so that was not the propblem ) they just didnt want to listen and did not do anything to make our stay feel welcoming. Its not our first trip to NYC but we will NOT be staying there again even though the prize is good I would have wanted to pay more just to get what was promised and a better hotel...like a WORKING AND OPEN GYM! | 2 | null |
Fantastic and real life personal..
This is a lovely hotel with a very personable and accomodating staff. Attention to detail and personal interaction was really good. Helpful, generous, and requests filled happily and graciously. Comfortable Beds, showers, soaking tub, view of city from our corner suite, (sweet). All in all, a great experience. I understand that some visitors even get a goldfish bowl (inhabited) to keep them company in case they get lonely. 3 woman at a big conference..ourselves..
were not too lonely. All in all, a wonderful experience. c,s,r in Boulder, co | 5 | null |
Pretty disappointed and nicest thing was the lobby
First of all, I was super annoyed that they don't have a front door that automatically opens or even a door man! It was very annoying trying to prop open the door with luggage. Also, to the hotel employee who was cleaning the glass doors and who I thought was going to open the door for us, you suck for walking away!
Check-in was smooth but I was a little annoyed that we had to wait 5 minutes for the other check-in clerk to call us over even though he wasn't helping anyone. The lobby is really nice and a great place to hang-out. The elevators were also very fast. We ended up getting drinks at the bar and taken back by the automatic 20% gratuity! Our 5 drinks for two people ended up costing $160. The pouring of my $25/glass scotch doesn't warrant a $5 tip! Didn't get to check-out the roof top bar but heard dress code was pretty strict even for hotel guests.
Our room (#702) was tiny! Booked the room for $160 (including tax) through a promo so I wasn't much but the size disappointed. Also, TV reception was poor (there was static). Our room was nicely decorated and the "rain fall" open shower was nice. On TV check-out didn't work so we called the front desk and check-out was smooth.
The hotel is right next to central park and there's a Shake Shack about 5 blocks away. Also, wifi is like $13.
Before staying here we stayed at the Hampton Inn near the Empire State building which offered free breakfast, free wifi, and larger room for less money. I don't mind paying more for better service and amenities but this hotel is lacking in both categories. | 2 | null |
Thank you for a great stay!
I stayed here for one night while traveling on business. It was exactly what I needed - clean, comfortable room. Every staff member I encountered was just as friendly as could be. Special thanks to Front Desk Agent Brittany for her warm welcome and handy information upon my arrival. As others have noted, the free (hot!) breakfast is an incredible value. Keep it up, Hampton Inn Times Square South! You have a beautiful property, and I will gladly recommend you to friends and colleagues! | 5 | null |
DATED WITH AVERAGE CUSTOMER SERVICE
I stayed at this hotel for 1 night prior to flying back to Australia. It is quite old and dated property, the barhroom is miniscule withe the bath over the shower inadequate. I wanted a shower but it kept going from cold to hot every 20 or so seconds, no consistency. There were stains on the sheets and a terrible smell in the hallways. There is one restaurant in the hotel which i did not eat at as the prices were ridiculous for what you got, considering Mc Donalds was next door for a quarter of the price.What was really dissapointing was our flight back to Australia was 11.30pm the following night, and i asked for a later checkout if possible, they said yes but for 5 extra hours it would be $69.00 plus tax, even though i prepaid the whole night for $104.00. This to me is price gouging and i think they like taking advantage of this. I had my wife and 8 year old son, what was i suppose to do, hang out at Lax for 11 hours. This was the first time at this hotel and it will certainly be my last. | 2 | null |
Nice location, and okay but old hotel
The location is perfect. Close to Broadway, Macy's and Madison Square Garden and Bryant Park. Would much prefer this hotel over one of the hotels in Times Square. The rooms are okay, but not better. Double rooms are small with tiny beds, I would clearly choose a queen beed. There is only one elevator, which is often busy, so is not suitable for the disabled. | 3 | null |
Filthy, Old and with AWFUL management
Recently moved to Dallas and decided to stay here for 15 days before finding an apartment, the deal was “OK” 50 per night, BUT, pictures are extremely photoshoped, yes, they have free WiFi, they DON’T have a restaurant, its closed and has been closed for a LONG time, they have a breakfast service, bread and milk.. If you want eggs, pay 2 dollars… the Hotel is FILTHY literally FILTHY the carpets are stained and rooms are smelly.
I tried to talk to Mr. Oh who runs and owns the Hotel, his attitude was LITERALLY “well you paid 50 dlls, this is what you get, want some fancy hotel, go to a 100 dlls hotel” anyways, I had a LOT of baggage with me so instead of moving out I decided to find an apartment FASTER… which I did, THANK GOD!
Some front desk personnel were nice, Robin Oh (son and Manager of Mr. Oh) is nice, but still they cannot do much, as they say, and I QUOTE them “we are not making money”
Additionally MUST of the guest are long term guest, some people who had friends all the time at nights and were noisy and a couple of more people not very likeable to be around. | 2 | null |
Best choice to choose for BUDGET
I usually stay in five or six star hotel for my oversea trips , That's my first time to stay in NY and due to suddenly change of our intenary , we have to extend two more day but no room available
there plus schedule so tight ! Finally step in Park Central NY ,not much expectation till I meet the staff name Elizabeth Cacovic ,she is so helpful and polite even better then some of other five star hotel in NYC ! I tell myself that the place I will try this time to stay . After two days stay with them, I will change my mind instead of only choose five or six star hotel . We cannot miss others they also have good quality and good BUDGET too ! | 3 | null |
Great Location, Good Service, Bad Room
The location is fantastic. The Service is Good. However, when we got to our room, there was paint peeling off the walls. And stains on the carpet. You can tell that the cleaning staff works hard, but it is difficult to polish a turd. We wanted to stay Downtown, but had to leave the room as we were afraid our child was going to be eating paint chips. They definitely need to update this place. | 2 | null |
ok for a one night stay, nothing special
The hotel is close to airport, free shuttle, $20 to self park ( but plenty of spaces). They have a low rise section that surrounds the in-door pool ( think old holi-dome) and then a 8 story tower connected where the concierge lounge is located as well. Rooms are fine, typical 80/early 90's marriott design, upgraded to flat screens. Concierge lounge was to small and evening offering was terrible, closely followed by the random assortment of luke warm food and for breakfast. Good news is it's free. Staff was personable, value for the $ is questionable but if you get a good deal give it a whirl. | 3 | null |
The Real Deal Says - Our Values Don't Match
As many of you know I am very detailed when describing hotels since I fly about 150,000 miles a year and have done so for 20 years. I expect that i will get a good room with good service for a good price. In NYC I expect a smaller room with a higher price with better service. I wish I could give Royalton the same positives I have given other NYC places but the weirdness just throws you for a loop. I have included pictures - the first time in 80 reviews because I just don't get the reason they do things the way they do. It is as if they have chosen form over function at every turn. The hotel is in an OK part of town not good but OK. It is on a side street near Times Square which is tourist and the issues therein - central. When i arrived at the hotel there was a party going on. It was raining so I walked there with luggage. Instead of being greeted by the doorman taking my bags putting out an umbrella a young guy with a head set asked if I was staying at the hotel. No I walked up the 5 steps in the rain with luggage to see if they were serving brunch. I got to the first room - I had written please make it a quiet room and they sent me to the third floor which looks out over the veranda and is literally on the street. The second room was much higher and quieter. The hotel hall ways are set up like a 1950's cruise ship. Narrow corridors and all along the walls you have large rivets for no obvious reason. I upgraded to a luxury suite for more room and got a very large room that was totally uncomfortable. I documented this as I could not believe the choices they made. Take a look at the bed picture. It is a mattress on a plywood frame like in college. No box spring. Take a look at the closet door it is 16 inches wide two inches wider than my coat hanger. I don't know how two people could fit in this room. The only large mirror in the place is the one in the shower which is a thousand miniature disco mirrors. It was hard to see if your outfit was on right. Another picture is the one of the sink area. There was literally enough room for a toothbrush and a razor and shave cream. That was it. Everything else you put on the floor or the bathtub top. I have a picture of a chair with no back legs. Talk about useless. I personally live in a Bau Haus designed home so I understand form and structure since the Bau Haus gave up Eames and Gropius and other design people. But why have uncomfortable chairs and beds and lighting and mirrors. The doorway to the bedroom is so narrow that I could not walk into it without banging a shoulder every time and I am only 5'9". There was no top sheet on the bed just a comforter which makes it either too hot or until they fixed the A/C on the second night too cold since it ran full blast without stopping. When I asked for a sheet they said that is a special request? Really a top sheet is special at $400+ a night. At this price and with so many purposefully uncomfortable choices, the hotelier seems to have abandoned the customer experience to designers and hoped that the hippness would win out. It didn't and I am sorry for those who go here and are not prepared for this style choice. | 2 | null |
Highly Recommended Budget Hotel
I strongly agree with the favorable ratings of this property! This hotel is convenienlty located to Old Town, downtown, Sea World, Balboa Park and other tourist sites in San Diego. The airport is less than 10 minutes away (without traffic). Old Town and a trolley stop are both within walking distance. The staff was very pleasant, and check-in was hassle-free. The rooms are very large, quiet, very clean and well-lit. The bathroom was well-appointed, and the sink area is separate. The king bed was comfortable, and we slept well. The breakfast, which was quite good, begins at 6 AM. This is convenient if you have an early flight to catch or have a full day of activities planned. We used the washer and dryer, both of which worked well.
In June 2012 we paid $99. per weeknight and $139. per weekend night. This was a bargain which we will not pass up on our next trip to San Diego. | 4 | null |
Tripadvisor reviewers let me down
I travel to this area a few times a year for work and have stayed at a few different hotels. I will not be staying at this one again.
Bad: Dirty furniture and floors, see pictures. Loud gas station and busy street outside, love being woken up at 6 to honks and trucks backing up. Ancient zenith TVs with terrible picture and reception. Very little sunlight in the Mira Mesa-facing rooms. AWFUL mattress, my back hurt every morning. Old decor.
Good: Has a kitchen. Next to grocery store and food court. Free parking. Heated pool (no hot tub). Breakfast and snacks 5:30-7:30. Nice staff.
I was only here 2 nights, I'd be depressed if I had to stay here for a long term assignment. But if you do, ask for a room facing the pool or rear of the hotel. The front, facing Mira Mesa Blvd is so loud, dark, and crappy view.
My corporate rate was $199, which is way too much for this place . As a comparison, we pay the same as the Torrey Pines Hilton which is way nicer (you will pay $25 a day for parking at the dHilton). Or Drive a few extra miles to the Embassy Suites on La Jolla Village Drive if you don't need a kitchen. | 2 | null |
Great place to stay before a flight!
Very nice and clean. VERY close and convenient to the airport. Right across the street from The Parking Spot, so it's a great place to park before you fly. We had to leave at 5:30, so I thought we would miss breakfast because they said it started at 6:00. BUT, when we left, breakfast was already ready! | 5 | null |
Everything you would expect in a 4 star property
It is always refreshing when you stay at an upscale property and get exactly what you expect across the board with no unwanted surprises. This property delivered at every level across the board from check in to check out.
The front desk staff was highly trained, very efficiant, and super professional as was the resturaunt and bar staff. No request was was left unfulfilled.
Great 24 hr work out facility with every ultra modern piece of equiptment you could ask for, nice large pool area with palm trees and pleanty of comfortable chairs to relax in and soak up the Texas rays.
They offered pleanty of free parking and a covered parking garage, free WI FI internet service for loyality club members.
A most rare and strikeing aspect of this hotel is a huge indoor / outdoor, koi pond that covers the entire property from the driveway entrance all the way through the hotel lobby and out the other side, this just polishes off what is already a great property and sets it apart, very impressive.
It would be hard to find anything adverse to say about this facility, very highly recomenced, you can't go wrong here... | 5 | null |
Beautiful Hotel - Wonderful Staff
Recently spent a long weekend at Rancho Bernardo and was so impressed by everything - decor of common areas, landscaping, room decor, Aveda products and wonderful staff. Hotel has two restaurants and a cafe. We dined in the more casual restaurant which has an indoor section,indoor bar and an outdoor setting with fire place, bar and overlooks the property. Food was reasonably priced for hotel restaurant - giving option of either off the menu or buffet. Breakfast buffet was plentiful and constantly replenished. The dinner buffet can be a great deal depending on the night. I would recommend checking out the buffet before deciding whether or not to order off the menu. Overall - wonderful place. | 4 | null |
Great Deal
This hotel was wonderful. It has a homey atmosphere and the staff are all super friendly. The rooms are comfy and clean, beds are great, and we had plenty of towels in the bathroom. My room was kept clean and smelled nice. There was 24-hour coffee in the lobby, Thanks | 4 | null |
It is just ok
I booked the hotel through hotwire as a hiding the name deal for a 3.5 stars hotel. When I finally saw the hotel name, I was quite disappointed. Best Western should be just 2 or 2.5 stars.
Anyway, the hotel is a typical best western. The staff at the front desk is very nice though. The free breakfast is the same as in other best western. The free WIFI is extremely slow and sometimes it doesn't work.
What I personally don't like is the location in lower east town. It might be convenient for people interested in the fish market. For people like me wants to use NYC public transportation, the hotel is about 15 min walk to the subway station. I would like to stay in Mid-town next time when I travel to NYC. | 3 | null |
Wonderful find
Location was excellent just minutes away from great restaurants in Tremont St Try Mela for great Indian food and service. Also there is an Ethiopian restaurant (Addis- Red Sea) that is a very different dining experience
Staff were very helpful and friendly and gave us any advice that we asked for
The rooms are a little small but "Funky"!
All in all a fabulous experience at a good price by Boston standards | 5 | null |
Big hotel in Downtown Dallas
We arrived in Dallas early for a convention and where able to check into our room at 11.00 am. No wait at the reception whatsoever and the clerk informed me that they had us booked into an "Executive Suite" in the North Tower, 18th floor. My expectations where high! Well, the room was gigantic with a dining and sitting area when you first walk in and a totally separate bedroom adjacent. While clean, the furniture, carpet and decor looked like they where from the 70's. The bathroom however, was also very clean and looked like it had recently been updated. The bed was comfy. The A/C was a bit hard to control and went from hot to cold, back to hot, etc. I think it was due to the occupancy sensor and it's inability to distinguish when nobody was in the room versus people in the room sleeping. Being the hotel is so large, I was surprised that we never had to wait for the elevator. The choice of restaurants for such a big hotel was limited, but a mall with a food court and ice skating rink was accessible via a short walk across the street or via an enclosed sky walk. The street car station is across the street also, and we where told that the West End with lots of shops and restaurants was a 15 minute ride. Luckily our rate included Internet and free parking as both are very very expensive here. The Internet went down several times but a call to their technical help desk was able to resolve the issue in a few minutes. All in all we had a good time, met up with a lot of friends attending the convention and our seats stayed in place for the flight home :) | 3 | null |
Great Stay!
Booked this through British Airways - flight and hotel - always a worry that you have chosen well. ! Can't fault this hotel at all for service, cleanliness and friendliness of staff. The bed was changed daily, was spotlessly clean,really comfortable and plenty of pillows! Was really glad to be able to open the window through the night for a little fresh air.
Excellent location for walking to all aspects of Manhattan without being in the immediate centre of Times Square. The breakfast was continental and no matter what time you arrived, always had a fresh supply of bread, bagals, muffins, croissants, fresh fruit, yogurts and hot coffee.
Other bonuses were the fridge, ipod dock, lovely hot shower, complimentary umbrella's, ironing board and iron - little touches that went a long way! The double queen room wasn't the biggest in the world but more than adequately satisfied our requirements and didn't expect more in the centre of NYC.
The roof top bar wasn't open when we visited but was still worth a visit to get some photos of the empire state building which is literally around the corner and for my husband to have an occasional cigarette. It was clean, private and a little oasis away from the hussle of the street.
A little business room offering 2 computers with 30 mins free internet access made return online airline booking easy - ensuring airline seats of choice and painless check in!
You can either have an airport shuttle or cab to the airport on return - works out the same amount of money for 2 people ...... but be advised........TAKE A CAB!!! ........we spent an hour in the shuttle picking up other people from hotels scattered around Manhattan before we left!!!!! It was so frustrating and thankfully we had booked the airline online or we would certainly have been late checking in.
Anyway - well worth using this hotel - maybe just a little tired in places - carpets, lounge sofas... but certainly worth overlooking for all of the other bonuses this hotel has to offer in terms of cleanliness and service. Highly recommended. | 5 | null |
Anxious to Leave
We are currently staying at this hotel for my spouse's business trip. We arrived late last night and I am already looking forward to returning home. Many of the aspects of the hotel are satisfactory, but there are a few big things that are making me wish I had gone to a Starwood hotel.
The air conditioning system is horrible! It is a window a/c unit, and last night it was so noisy we had to turn off the air just try and sleep. When the air is on the room still remains incredibly stuffy and humid. It is so bad that it has caused my hair to frizz up and made it unpleasant to breathe. The hallways leading to the rooms are just as stuffy and humid.
The next problem is with the beds. Although the sheets are nice and soft, the pillows and mattress are incredibly uncomfortable. This made it very hard to sleep and now my neck, shoulders, and back are very sore.
To top it off the smoke detector in the room makes this incessant high-pitched buzzing noise.
I do not usually stay with Hilton, but I thought I would give this one a try since it was in a more convenient location. After this trip I do not think I will be staying with them again. | 2 | null |
DO NOT EVER EVEN CONSIDER THIS PLACE! IT'S A HAZARD TO YOUR HEALTH!
We decided to spend a weekend in Denver and chose to stay at this hotel. When driving into the city from the airport the hotel did not look too bad, although I have seen Ramadas in far better shape.
The first thing I noticed was the smell. This place must have been a smoker's paradise until just recently. When checking in, the staff was friendly. The other good thing about this place is the free and fast WiFi. But unfortunately, those are the only good points of the hotel.
1) A used syringe dropped out of the sheets just a couple of inches from my feet. Luckily, nobody got poked by it. When I confronted the front desk about their obviously lousy room keeping service, they promised to refund the night's stay when checking out. When checking out, the refund was denied for some bogus reason (for not having booked directly with Ramada, but through another website).
2) The rooms are not vintage, they are just old. The dark colors and – once again - the smell of cold cigarette smoke in combination with a carpet of an undefinable color and fiber added up to a very uncomfortable feeling. Besides its tiny size, the bathroom could not hide its age either: A hole in the shower curtain and far more than usual wear-and-tear rounded-up the whole bad impression.
Plus: The room was dirty (besides the syringe). I found long curly hairs in the sink and at the coat track. The bathroom floor was not clean either.
3) The rooms are noisy (at least those facing the street – Colfax equals heavy traffic) plus the dodgy establishments in the neighborhood added the bassline driven soundtrack to this stay throughout the night. Once the music stopped, room keeping started the vacuum cleaners, slamming doors, and just being unnecessarily loud in the hallway.
4) The parking lot is far too small for a hotel of this size. Other guests were made to park in the fire lane although a sign at the front desk informed them that the Denver PD would ticket and tow.
5) The name „Downtown Denver“ is misleading as it takes 10 minutes to get to the State Capitol, Civic Center and other real downtown sites. I was surprised by the large number of liquor stores and other questionable businesses around. | 1 | null |
What the heck happened to this hotel?
My husband and I stayed here exactly one year ago to visit our daughter. We booked again with our son and fiancee to attend our daughter's graduation from U of M. We told them how nice the property was and how we enjoyed the pool and hot tub. Well, when we got there, things had changed and not for the better. The hot tub did not work and we were told that it would be looked at and 6 days later, it still was not working. My son almost fell into the pool on loose coving around the edge of the pool. One of the tiles was held on with duct tape.No one emptied the garbage cans at the pool the entire time we were there. We didn't get housekeeping service one day in either room and we had to ask for towels because we were out. A desk lamp in both rooms didn't work and when my husband called down to ask about housekeeping and towels, the phone didn't work, so he had to go down to the front desk. When we got there, the previous people had left some clothing in one of the drawers and it was still there. Housekeeping didn't even check that. The rug had towel fuzzies on it and our sheets were not changed the entire 5 nights we stayed there. I must say the mattress was very good and the free breakfast was adequate. Would I stay here again---NO! | 2 | null |
good location
This hotel was in a good location, walkable distance to the Navy Pier and Michigan Avenue shops.
The hotel staff was nice but the hotel was very crowded the weekend we stayed so I couldn't get my usual upgrade with my Hilton Honors Gold membership. The breakfast was just ok, not the best buffet I've had in the Hilton family hotels. The garage is strange we drove and parked in the Hotel garage but the parking spaces are very small and there's an awkward passage to get in to the hotel, I guess it's expected since the hotel is in the city. Overall it was a good stay and the rates were better than some of the other hotels. | 3 | null |
Well located in the old part of Philadelphia
We chose this place because of its location and were not disappointed. Only downside to that was the hassle of having to park the car some blocks away.
The hotel itself is an old building which has creaky floors etc which all add to the character.
When we checked in we were informed that although some 6 months earlier I had written to them and requested an upper room we were given on on the lowest floor right next to the road junction. We were told it was because they were full. The logic of which escaped me. Found the reception staff efficient with no friendly greeting as customers passed their desk.
The room was fine, bed comfortable, linens ok etc, the bathroom was very small and had a couple of maintenance issues, which on leaving I gave a list to reception so I hope they have been sorted. The main downer on the room was that it was right on the corner by the road junction and as a result was noisy and it had two stree tlamps right outside the window. With only slatted blinds it was impossible to block out the light so it was like sleeping with the lights on! Curtains would be such an improvement.
Breakfast was the customary Pastries etc in a pretty small room so it could get a little crowded. No hot choices.
The hotel is with in the heart of old Philadelphia and we found plenty of places to eat and walked everywhere to take in the attractions. Very much enjoyed the organ recital in Macy's!
All in the Alexander is great for where it is and what we wanted to do. | 3 | null |
Run for the hills!
I would not stay here again. Go elsewhere. Upon check in, we had a very condescending front desk host (male), who was not welcoming and when we would ask a question, he kept saying that all of the information would be in the 'packet.' The conceriege was useless when we asked about local restaurants, I could only gather that it was her first day on the job, as she knew nothing. Kept saying she has not been to any of the restaurants and does not know anything about them. We went for the spa package (amazing deal... $334 per night for three people which included on spa treatment per day, so it was like the room was free). The spa itself was lovely, and the pool area at the spa wonderful. Just perfect. However, you can only use that pool if you had a treatment that day and the other two pools on the property were sad looking, lacked shade and depressing. Thank goodness we had spa treatments everyday so we could use the pool. The treatments themselves were great (facial and massage), however, the spa steam room was broken and the jacuzzi as well. The spa bathroom area, where you shower, etc... was not kept up.. towels everywhere, no lotion, no soap in one of the showers, dis-regarded robes, etc.. when we complained about it, they said that the housekeeper called in sick.. ! The rooms were VERY dated, musty and the hotel hallways depressing. We got turn down service, but she forgot the chocoloates on the second night. There were cobwebs all over the patio and the shower had dirty tiles and dark. There were cig butts all over the resort and in all the fireplaces that remained there our entire time. The restaurants were OK and the food decent. We ate out at night and used the free car sevice that the hotel offered which was nice. Great restaurants, Miguels (Mex food ) and Cafe Blu (Italian). Highly recommend both. | 2 | null |
Pretty good!
We stayed here as a family for one evening. The room setup was perfect, as our kids often wake up earlier than we do. They slept on the sleeper sofa in the living room, and we were able to sneak a few extra minutes of sleep in in the morning!
The rooms were clean and well maintained, as was the hotel. Our TV was missing the remote in the bedroom, but the living room remote worked for it as well.
The bathroom was large, and clean! The bathroom toiletries were very nice and well appreciated.
Breakfast was ok. The scones were somewhat overcooked, and the sausage was very unappetizing to look at. Other than that, the breakfast was above average.
All in all, it was a great stay! We wouldn't hesistate to stay here again if we found a good deal! | 4 | null |
We Had an Unresolved Problem
Booked this hotel in November 2011 for two nights during February 2012, because they offered free shuttle to and from the cruise terminal with free parking in the hotel lot.
We checked in on a Friday and room was great. Tried to schedule an early cruise terminal shuttle for Sunday and were told that their policy was to assign shuttles based on a few rooms from each floor and they wouldn't be able to tell us until Saturday night. At other hotel chains that offer the same shuttle service, we were always able to get assigned times at check-in, on a first come, first served basis. That's why we booked for two days. Customer service was definitely not # 1 at Holiday Inn Express & Suites Jacksonville - Blount Island.
We got up Saturday morning and decided to do some sightseeing. When we were left at 9:00 AM, we saw the 3rd floor housekeeper and told her our room was ready to be made up. When we arrived back about 2:30 PM our room had not been made up!
We called down to housekeeping and they said most of the housecleaning staff was finished for the day, but they would send someone up. We informed them that we were going to the lounge to play cards, while they made up our room. Staff came and said they couldn't get into our room and asked to borrowed our room key. It also didn't work! They said the electronic lock needed a new battery. (We had experienced a little trouble getting into our room when we came back) Why didn't the housekeeper on the 3rd floor inform the front desk that she could not get into our room? Then the front desk could have told maintenence and it could have all been taken care of before we arrived back at 2:30 PM? They have a true lack of communication among their staff.
Maintenence was also the shuttle driver for the airport and the cruise terminal and did not arrive back until 4:00 PM. Fortunately this incident did not happen on Sunday, when we would have left our room for breakfast with our luggage still in our room. We would have missed our cruise.
The only compensation we were offered for being locked out of our room was:
1) a bottle of water (everyone is offered this)
2) coffee (free in the breakfast area)
3) snack item (everyone is also offered this)
We have contacted management twice since our return in February, with no compensation. We will never stay at Holiday Inn Express & Suites Jacksonville - Blount Island again. | 2 | null |
horrible customer service!!!
I stayed from Friday April 27 to sunday April 29 2012. First things, i booked the hotel under comfort inn and suites, to come to find out the hotel switched names, so we pasted the hotel at first. I called the number to verify it was the former comfort inn and the lady on the phone said yes. I then asked her what garage to park in since there are several on the block. She proceeded to be rude, then hung up on me! Once we got parked, we had to carry all our luggage a block in downtown chicago on the street. Trying to check in took OVER 20 mintues. No employees there knew how to work the computers or what they were doing, i told them the woman on the phone hung up on me, and they didnt even respond with an apology or anything. Tons of constructions, construction worker in the lobby and breakfast area. Dust everywhere. Workers have loud radios they listen to. Our room was VERY small but an updated one. No mini fridge, no drawers, not even a clock in the room which was odd. Plus theres a glowing kiss print on the bathroom mirror you cant turn off that glows under the door at night. My boyfriend checked us out, while i was still packing. Once I returned the parking pass later on, the first desk woman told me my bf already got the receipt, i asked him and he said no. She acted like i was lying to her, and got an attitute about it because she obviously didnt know how to work the computers to print it out. Finally about 5 minutes later, she realized it was on the counter! with no apology or anything she just handed it to me, no "thanks for coming" or "have a great day". Staff was SO rude and needed training BEFORE the hotel was ready for business extremely disappointed. | 2 | null |
Great service, but overall quality is lacking
We picked this hotel since it was right on the Riverwalk and it was highly rated. I would agree that the hotel has great qualities, but there were also some issues that need to be addressed.
The great things are that it is clean, has a small kitchenette, great service, free Wi-Fi and the free breakfast and happy hour are nice touches. It is also right on the Riverwalk, so that made everything convenient.
The problems we ran into were that the room had a small vent above the bed that was on full blast 24/7 and the murky pool. I inquired about the vent and they stated it was to manage the air quality and pressure in the whole building. I was also told that all the hotels such as the Hyatt and the Marriott had this as well I informed him that I travel 50% of my career and have stayed at those hotels and have not seen this before and if it was in the room, then it was very quiet as I have never noticed it. Their solution was to tape cardboard over the vent which muffled the sound somewhat. The pool issue I never heard back on.
With that, I have to say that I would have been happier at a Westin, Hyatt or Marriott as the vent was so loud, we had problems sleeping and they would not move us to another room. | 3 | null |
Great location, comfortable rooms
This is a top-level business hotel, located right in the middle of Back Bay in Boston. It is part of a complex that also includes extensive shopping and dining. The lobby is on the second floor - I guess as a security measure, and there is a lobby bar, Starbucks and soon-to-be Fogo de Chao.
What sets Westin's apart, IMHO, are the beds - really heavenly comfortable beds designed to provide you with a great night's sleep. The bathroom could have been bigger, but it did have a make-up mirror with lighting - an all-to-rare item in hotel rooms. I got a good rate on Hotwire for this hotel, but was treated like a regular guest. | 5 | null |
Nice rooms
We arrived at the hotel to learn that the reservation desk scheduled our arrival on Fri instead of Sat, so we did not have a reserved room but we had been charged for a no-show. Not a good way to start off a stay. No one could help with the erroneous charge until Monday, which is not good for customer satisfaction. Then, the Sat. night rate was higher than the Fri night rate, which was frustrating. To add to that, there is a $24 per night parking fee, even on weekends, that we were not aware of until we arrived. Adding $24 to the great rate I negotiated originally made it a not-so-great rate and adding it to the higher Sat night rate made this hotel a place I would not have stayed in considering I was going to be there for a total of less than 20 hours. All of that aside, it is a nice place. There was a wedding going on and the wedding party was taking over the lobby and bar area taking formal photographs (the wedding party was loud and using very colorful inappropriate/offensive language, but this was not the fault of the hotel) but once they finished the photos the area was open again to hotel guests. We ate dinner at the bar and the bartender, Steve, was great. The food was tasty but pricey (two cocktails, a burger and a garlic shrimp pasta dish cost $80). The room itself had a great desk area that would be ideal for a person on a business trip. Towels provided were for one person (one washcloth, two large towels) more were quickly brought up to the room when requested. The cord on the blow dryer was tied up in to some sort of knot -- that was inconvenient and took time to fidget with in the morning, The shower was large and had glass walls and doors and a great shower head. In the living room area of our suite I could hear all the hallway noise (there was a large, loud group next door) but the noise could not be heard in the bedroom area, which I was very happy about! The room charge for Friday could not be discussed or handled until Monday which tied up funds on my credit card but upon speaking with the accounting dept. Monday afternoon, the Friday charges should be off my credit card in 48 hours. Not ideal but better than never coming off my card. We were repeatedly told that for security reasons the front desk could not remove charges from a guests account, they could only charge the account. Something is wrong with a system that allows charges to be placed on an account easily but makes it difficult to have incorrect charges removed - just my opinion. If I was in the area again, I'd probably stay at the Courtyard, so I would not have to pay for parking and not have to deal with the wedding crowd in the lobby. | 3 | null |
convenient and clean
I stayed at Staybridge Suites for 3 nights in early March 2012 with my mom (visit to NYC for a girls trip!). The location really can't be beat...a block from a major subway stop (40th street and 8th ave, aka the port authority bus terminal stop), a few blocks from the theater district, and close enough to the busy-ness of NYC while still on a relatively quiet street. The room was adequately sized, with enough room to walk around the king sized bed and spread out some luggage. A good breakfast is included (both hot and cold items), but be prepared to eat quick and give up your seat, as there aren't that many places to sit and breakfast is super busy. The elevators are fast, but there are only 3 for a 32 floor hotel (10 rooms/floor). I'd request a room on a lower floor in case you want to walk up or down, rather than waiting 5 minutes for an elevator. There's free wi fi, which is a rarity, and it is decently fast. Jamie the bellman was great at giving suggestions for things to do/places to eat. Overall, I'd stay at the Staybridge again if I was in NYC for a few days. | 4 | null |
A complete dive
The room furniture has multiple stains as well as the window coverings. The bathroom had mold and badly cracked chaulking. The room was a non-smoking, but clearly used to be a smoking room based on the smell. The walls had been damaged multiple times. I paid $109 for this room and got what I think a $29 room at motel six would look like. I did not get bed bugs, but I expected to. | 2 | null |
Great!
The MHH is a great place to stay! Friendly staff and a great time. There is a gym and pool within 4 blocks which is not far at all! This place is in a prime location. | 5 | null |
bland, old and tired
The only positive experience from our stay at NH Jolly Madison was the proximity to grand central and the empire state building. Everything about the hotel is old and smelly. | 1 | null |
ok
when i was aking to fill my water the waiter did very fast,
i have to tell you that
And the staek was very american cancer style burned outside, the sauce was black pepper, herbs and and jellyfish inside
thank you | 2 | null |
Excellent location, excellent accommodations
The Intercontinental is a first-class luxury style hotel with large rooms, comfortable beds and a large bathroom (which made life much easier for the wife and I during our weekend stay there). The White House is literally two blocks away and the museums, Washington Monument , National Mall and many fine restaurants (Old Ebbitt Grill, the Lafayette, CEIBA and Zatinya, among others) are within walking distance. The service was very good, although my only complaint was with the housekeeping staff as the toilet was not as clean as it should have been upon checking in and some vanity items (shampoo and conditioner) were not in the bathroom. These discrepancies were corrected quickly upon request, however, so I decided not to dock them a point in the review. Every other aspect of our stay was superb and we will definitely consider staying at this fine hotel when we travel to D.C. | 5 | null |
Disappointing Stay
Could have been quaint and charming, but instead was just old and tired. Old, well worn bed linens (holes, lumpy) was our first clue. We could have gotten over the tiny room size (it is NYC after all), but the rest of the room needed a major facelift to bring it up to an acceptable stanard. To make matters worse, we paid for an 'upgraded room' but once we saw the room our frineds were staying in, we realized it was the same room, we'd just paid an additional $75 per night to be disappointed. | 2 | null |
Totally offended
I had a pizza and 2 glasses of wine at the bar after staying at this hotel for 3 nights for the Mystery Shopping Providers Association conference (which is a group I co-founded in 1997. The Food and Beverage Manger, Mr. David Putnicki made a "judgement call" an decided after one wine and one pizza that they would not serve me any more food or beverage. Also they refused to serve any of my friends who were standing around me - including three people who do not drink alcohol. I do not believe I was misbehaving in any way - but Mr Putnicki, who said he had been through training to spot "people like me" said he would treat everyone who visited his bar in the same way. Yet somehow, i noticed several people around me ordering more than one beverage who were fairly out of control. Yet, the bar tenders seemed more than happy to continue serving them.
I will go out of my way to avoid staying in Westin Hotels as a result of this visit. Incredibly rude and crude treatment of a guest who not only brought more than 150 people to their hotel, but also someone who is trained to evaluate guest services at hotels.'
I have videos of this encounter posted on youtube and am writing on my customer service blog exactly how Westin chooses to treat their customers. | 1 | null |
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