Search is not available for this dataset
review
stringlengths 61
22.4k
| label
float64 1
5
| __index_level_0__
int64 |
|---|---|---|
Not up to Hilton's standard
We chose this hotel for our last 2 nights before leaving Phoenix and really wish we hadn't. It didn't even seem like a Hilton property. We usually really enjoy staying at Hilton's, but not this one. It is old, the room had a distinctive odour which I finally identified as off-gassing of the newish looking carpet, and although we were on the Hilton Honors floor, it was just like all the other floors and the executive lounge was closed for a private party the entire length of our stay. The complimentary draft beer and appetizers we were given in place of this were terrible - watery so-called 'Stella' beer and greasy appies. So bad we didn't even bother getting anything the next evening. The balcony door didn't lock properly and the small plastic chairs were so dirty we didn't even use them. They had the minimum number of towels, etc. in the room and they should really do away with those coffee makers - I tried it yet again, but it is undrinkable, especially in a cardboard cup.
The pool was adequate but the towels were few and far between.
We could hardly wait to check out and will not return. I would not recommend this hotel at all. | 2 | null |
One of the worst hotels
The Hotel is located well in Chicago, but that is the only good thing. The service in the frontdesk was bad, there is no breakfast, no free wi-fi in the rooms, the gym was a joke, my shower was not working and there was no worm water. The laundry service was not working.....so not a nice hotel! | 1 | null |
NEW, CLEAN, GOOD LOCATION, GOOD CUSTOMER SERVICE
This hilton hotel was about one year old when we stayed last April 2012. It's very clean and the housekeeping staff did a great job every day of our stay. The Queen size comfortable beds with firmness selection on their sides gave us the much needed rest every night. It's a block from the train station and right next door is Harris Teeter, a great supermarket with delis (hot foods, salad). Since the hotel is surrounded by government offices, the vicinity looks isolated but it was great for us because we wanted to rest after a long day of touring the city. We chose a room on one of its higher floors so we would not hear any street noise. It's also about 10 to 15 minutes walk to the UNION STATION which had delis and restaurants and shops, and about 15 to 20 minutes walk to the US Capitol. In addition, the staff were friendly and helpful, the business center was great because I used it to do web check-ins, and there were always cabs available. Furthermore, the bathroom amenities include Neutrogena soap, and Bath and Body Works shampoo, conditioner, and lotion. Finally, the microwave, refrigerator, and coffeemaker were very appreciated. This is really a great hotel! | 5 | null |
A Great Week in San Fran
We booked this hotel back in March for a Sept. visit. As I searched hotels, it wasvery difficult to find a suite for 4 people at a reasonable price. I found out later that the week we picked was the busiest of the year for SF. The Best Western Hotel California is a 100 year olf hotel that has been and continues to be refurbished. The Hotel and the rooms were very clean and the beds were very comfortable. The Hotel is located in the Edge of Union Square so has good proximity to restaurants, transportation and immediate tourist sites. The staff at this hotel are amazing. They did everything in their power to make our stay as enjoyable as possible. They more than succeeded. The only real issue was an elevator that didn't work at first but was repaired in a couple of days. This is not the fault of the Hotel staff but ownership needs to look at replacement not just repair. Each morning there is a continental breakfast that got the day started and each evening there was a wine reception from 5 to 6:30. They could be a little more creative with the snacks as each day we received the same crackers and cheese. We really did enjoy our stay and we would stay here again. | 4 | null |
Love Chelsea Wyndam!
Lovely experience with great staff! Would recommend to anyone looking to stay in Manhattan. | 5 | null |
OK, but I wouldn't stay here again
Pros: Central location if you don't mind walking. This property is located just a few short blocks from the Mercado (one trip only will suffice) and several blocks from the Riverwalk area. Others have posted about the homeless folks at night, it is true but we never had an issue. The area is very clean and we never felt unsafe at night. If you rent a car you're also very near the highway to take a few recommended trips into Hill Country.
Cons: After reading other reviews regarding the musty odors in rooms on the first floor we were happy to find a king room on the second floor. Our room was "cozy" however the musty odors are not contained to the first floor alone. Rather than switch rooms we simple kept the fan running continuously to remedy this issue. Michael Cruz at the front desk was fabulous. He personafies customer service, unfortunately I cannot say the same for the rest of the staff. The afternoon desk clerk was never without a phone to her ear. The complimentary breakfast 6:30-9:30 M-Sa was buttoned up tight precisely at the stroke of 9:30. All the food was removed anything else was locked up tight. Two of the four mornings we had breakfast there the maintenance man was hauling bags of trash thru the dining area and cleaning the air filters in the ceiling. Other than that the room was clean, plenty of hot water and the plumbing had no issues. Ladies be ware, the bathroom lighting is less than flattering for make-up application. There is one large flourscent fixture in the center of the bathroom and a small canned light above the sink. The combination of the two makes for some pretty scary shadowing. Parking is conveniently located across the street for $10/day, be advised however to choose a spot in the center of the lot which allows you to pull thru or back out lest you be blocked in. | 3 | null |
Not recommended
We stayed on the first floor in a studio suite. The room is a nice, large size, however, not clean. I cleaned 6 cobwebs from above the bed and next to the towel rack in the vanity area. I also killed 3 critters during our two-night stay. The room's air vents were rusted and the wall surrounding the vents were dis-colored and moldy looking. The hallway smelled like wet dog probably b/c there was a dog staying a few doors down which barked everytime we left from or returned to the hotel. The carpet was coming up and looked like there had been water damage. Also, parking is limited. For the amount of time we were actually in our room, it was not worth bringing this to the management's attention. I feel like they put us in that room knowing the condition of it so, I was not confident another room would not be any better. If you do not want people to be unhappy with their stay then clean the rooms properly and do not give someone a room that is in bad condition, We will not stay here again. $300 for two nights is very over-priced for this hotel. | 2 | null |
its like wine older the better
You cannot beat the location or the price. Our room was nice and the bed was awesome. They need to buy new tv's and do away with silly charges like refrig(10.00) thats no way to get customers. Stayed on 15th floor good view. Room's decor was very nice and the bathroom was superior. Smaller rooms due to age but still enough space.
Staff was friendly and very helpful. The hotels two restrauants were wonderful with great service and outstanding food. Very high quality for the price!!!
I was very pleased with our stay and would stay there again. BW | 4 | null |
Nice room, bad service
As everyone else says on here...
Room is lovely, staff is somewhere below Holiday Inn. Bafflingly bad and in dumb ways you just don't expect from 5 Star hotel. Get the upgrade from AMEX Platinum for the extra space and amenities (which you will have to fight for, see below) or stay elsewhere.
First the good... Design is nice, Very hip and modern. My suite was big, and great floors. The comp upgrade from suite i had booked, was to a very nice high floor Metropolitan suite.
And the bad? Everything that involved service!
Concierge had a wonderful suggestion for a restaurant where I could grab a quick bite, and gave me walking directions. However she neglected to make or offer to make a reservation (I assumed that meant it was super casual) or to tell me this was one of the hottest places in town and the wait would be over 2 hours. The next day I found my own place to eat , but asked a different concierge how to get there via Muni/walking he then curtly said "just take a cab" and went back to his computer. I dealt with one other concierge during my stay, who was very helpful. So 1 out of 3 were good?
Every single day the room service order was wrong, and this was not a complicated order. Literally every day. Sure this is not big in the grand scheme of things, but for $30 eggs they might as well be right? Even the waiter was mortified by day 3 and he returned with apologies from the manager and a promise breakfast would be comp'ed because it happened so many times. However that breakfast was not comp'ed. Nice. In fact the breakfast should have been free anyway because of the AMEX Fine Hotels special. This was not reflected on the bill at checkout. And the checkout desk had me waiting for well over 20 minutes why she kept waiting for call back to explain why this happened. When I told her I had to go (and she too was clearly confused and embarrassed by why an answer was taking so long-- although at first copping a little attitude about the mistake must have been mine) I told her to charge what she wanted. She said she would investigate and call/email full explanation. Its been a month and I am still waiting for that call or email (but I saw on my hotel bill they did knock off the price of the breakfasts).
Four days and never did get that bucket of ice with a lid. I even sent one back saying please bring one up with a lid. Instead they returned with another champagne bucket. And I sure did appreciate them placing that champagne bucket of ice on the desk near my lap top and iPod when I had left the room. And yes, water melted everywhere on to it. Lap top fine, iPod not.
I called Maid service to ask for a specific cleaning time on day 2 (due to intense work schedule). I told them I can work around you, I just need a time. Time arrived so I wandered the city for an hour or so, only to return to find the maid had just arrived. She informed she was busy and no one told her come any earlier and I had to come back in another hour and half. No one seemed to know why that happened, although I was promised a call back to explain once they figured it out (surprise, it never came) and again not normally not a big deal but this was a work trip and I had to miss a deadline to accommodate their staff. And last day inexplicably she piled my eye glasses on top of each other in the bathroom, scratching a lens. Not even sure why she would have moved them in there?
Seriously I could go on and on, but I fear I might sound like a crazy person and have this review dismissed as some wack job. Go to Four Seasons SF, rooms aren;t nearly as hip or modern but the service is infinitely better Also sending an email to the Manager of the hotel... (even that was a challenge at check out, when I explained I would be during that due to the not so stellar service-- it took them a solid 10 minutes to find a manager's business card-- I simply asked to write his contact information down) . | 2 | null |
It was ok...
I got a very good AAA rate for this hotel. I stayed overnight. It was the last night of a weekend trip in Connecticut and I wanted to stay in the city for a night. Hotel is in a very good location-close to Grand Central and also 5th Ave shopping. Check-in was pretty smooth especially since it was very crowded. The room was well appointed and bed was very comfortable. Bathroom was very small. The door banged into the toilet if you tried to open it all the way, However the shower had very good water pressure and lots of hot water!! No complimentary Wi-Fi in the room which is ridiculous.
My biggest complaint was that the front desk was supposed to have a town car to take me to the airport at 6:30 pm Monday. I went out to look for my car and there was no bellman around and my towncar wasn't there! Luckily another car was in the taxi cue and did not have a fare so he took me to airport. I had to handle all of this because the bellman was MIA.
The staff was not very happy, helpful or eager to please. They had that New York-you're lucky to be here attitude which didn't especially please me.
I would stay again if the rate was right but there are certainly other places in NYC that I have stayed and received better service! | 3 | null |
This New Yorker is Impressed!
Super dreamy and lux living for a business trip or a stay-cation. A real feel for urban comfort, the best of a hot NYC location and good design! Amazing views, groovy huge bathtub for a relaxing or romantic bubble bath, amazing food and service. And party-on all night if you want. Shout out to Joelle the cute boy from Brooklyn who guides you from the curb with charm. | 5 | null |
Nice staff but dated
I stayed at the Renaissance for the weekend to go sight-seeing around Philly for the weekend. Overall, I really enjoyed this hotel. It is very dated and could use some major renovations, but my room was clean and the staff were genuinely friendly. The hotel is in kind of a weird location away from everything, so you'll probably end up missing it the first time you try to drive to it.
Though I enjoyed staying at this hotel, I do not recommend it for an anniversary/Valentine's Day getaway with your spouse. It's just not that type of place. | 3 | null |
Great hotel but overpriced
We visited this hotel when it first came on the scene and loved it so much we had been raving about it for years. We were so excited to come back to the Library and experience again the quaint and cozy hotel.
The Library Hotel is just as charming as we remembered, with it's book themed rooms and the dewy decimal labeled room numbers. The furnishings were also nice although definitely a lot more worn than when we had first visited. We were advised as we were shown to our rooms that many of the rooms had just been refurbished...this was relayed to us as we were shown to our UNrefurbished room (nice touch!).
We were both taken aback by how small the room was. Our previous visit we had booked the smallest room and the room we were given this time around was meant to be bigger (it was certainly more expensive) and it was, but just. We had a queen sized bed which was just tiny for two people. The bathroom had nice finishing, although also a bit worn, very small and the design slightly clumsy. The tv seemed was a 15in flat screen hidden in the cabinet...epitome of small living.
The area where evening snacks and breakfast are served is quaint although bordering on sterile. The evening nibbles and drinks is a really nice touch and well done, with lots of choice. Breakfast is also nicely done. It is nothing over the top, but quaint, just like the hotel.
The staff are lovely. From the staff at the check-in counter, to the bell-hop, to the staff who oversea the eating area. The check-in staff gave us some great restaurant recommendations and also sent up a bottle of champagne as we were celebrating both an anniversary and a birthday (nice touch).
The location is midtown, which puts you very close to many things: Grand Central Station, Rockafeller Center, lots of shopping. But of all the neighborhoods in Manhattan, midtown is probably the most unexciting and the one with the least character (save the Financial District) given it's made up mostly businesses. Although, that being said, it is quite central.
Overall, it is a lovely, quaint, charming boutique hotel. However, looking at it with fresh eyes, it is massively overpriced at almost $600 per night. | 4 | null |
Great hotel and very well located in Seattle Downtown!
Very nice hotel, service and rooms and very well located, close to turist attractions and downtown shopping centres! | 4 | null |
Great short stopover
returned to the Embassy Suites after six months for a overnight stay after a 20 hour long flight. The two room suites are large and comfortable, all the basics are available, including coffee maker,microwave, fridge and two flat screen tv's. The breakfast is a proper hot cooked affair with a fairly wide choice of a American breakfast. The Managers reception, with drinks and snacks is a bonus. Overall very good value for money | 4 | null |
wedding guests robbed asleep in their beds
On the night of my wedding, my parents were robbed while they were asleep in their beds INSIDE their hotel room. My mother's purse was stolen, along with several envelopes that contained wedding gifts for my new husband and me. Five other rooms were also broken into by someone during the night. In other words, someone on the hotel's staff had key access and either facilitated the robbery or did it themselves. In addition, another one of my guest's cars was broken into in the parking lot. When my husband and I tried to talk to the hotel workers calmly and politely to ask about what would be done about insurance and recovery costs, they treated us like criminals and tried to get us escorted out by a police officer. Three days later, we are STILL trying to get in touch with the manager who refused to speak with us. We had to open a case with their corporate office and are hoping to get some resolution that way since over $800 in gifts were stolen, not to mention the fact that I'm humiliated that I asked 175 of my closest friends and family to stay somewhere so unsafe and so terribly run. PLEASE do not stay here. The staff is corrupt, unapologetic, and quite frankly, this place should be shut down. | 1 | null |
Not for business travelers
I found a great rate for The Keating and stayed here while attending a conference. I guess the feel is supposed to be ultra hip and modern, but it was a terrible place for me to stay. Although many of the reviews mention it, the street noise is horrible and comes at all times (it was too much for even me who has lived in NYC for many years). I was staying on the Penthouse level, and the entire floor reeked of cigarette smoke at night - it filtered into my room, which was disgusting. The floors in the room are cement - no clue why the hallways are carpeted yet the rooms are not? The plugs are extremely difficult to find and get to - I had to move furniture to be able to access them for my laptop. I also did not realize that the shower and sink area would be open to the entire room (toilet area is separated), so that's important to know.
To be fair, they do leave earplugs on the bed, which were a godsend for me. The location is a short 10-minute walk to the Convention Center and Marina. The room was fairly clean (although a few mystery stains on the bed, eww). I think this hotel would be good for a younger client or for those who plan on going out late at night. However, for a business traveler it was less than ideal - had I been booked for longer than 2 nights I would have switched hotels.
Summary:
Pros: Clean room, comfortable bed, super friendly staff, free wi-fi.
Cons: Loud street noise most of the night, cigarette smoke smell throughout hallway and in room, uncomfortable feel to the room, plugs are difficult to find/access. | 2 | null |
Great location, nice amenities, great staff
Very helpful staff, clean, comfortable room, decent food, cafe, bar, gift store, and Starbucks on site - all the comforts for this Seattle girl planning a weekend for family. The pool is small but just the ticket in the heat. No complaints here. | 4 | null |
Location is immense!
Stayed here on a 6 day trip with 3 of my mates for my birthday. Location is amazing - right in the heart of Times Square. The hotel is absolutely massive and dwarfs anything i've stayed in before. The fitness centre on the 23rd floor is amazing and the cross trainers and treadmills look right over times sq.
The staff were all very friendly and rooms cleaned to perfection every day. Breakfast is class but didnt eat an evening meal in hotel. | 5 | null |
DON'T STAY AT STARLIGHT INN!!!
The management is horrible. They will not listen to you. They spit policy talk at you. I was charged for 7 nights but they're giving me only 6 nights and 7 days. I would NOT hear me out.
I have stayed here previously as well and they WILL rip you off!! They advertise prices they won't stand by. If you have someone helping you with your bags or have someone else paying for your room for you, they will charge for that extra person! Even if they are only helping you with luggage or paying for your stay!
I stayed here 2 weeks ago but in a different room and the other guests were asking me if I had a bug/mosquito problem because they were getting bit up. I wished I listened to them but I guess I wouldn't experience it because I hadn't experienced it before. They do have bed bugs and they are highly contagious!! I'm worried about leaving here and taking them with me =(
Do yourself (and your family) a favor and save your money and health: DO NOT STAY HERE. | 1 | null |
A classic - Iconic - In the 80's I'd have been delighted - Now dated.
It's the name that you grew up with, the communal areas lobby, bars are faultless, I booked on a BA Flight and Hotel package at a very attractive rate, maybe some rooms are being modernised... mine was clean, but dated.. Okay, so the room was a little passe, in style, non of the fittings stood out,and maybe waiting to be refurbished - however I'd expect the little things to be better - the towels and toiletries not of the quality I'd expect, En Suite was just old marble and fittings / shower curtain and shower - just dated - with a light buzzing in the wardrobe, which I couldn't switch off, Air con a little difficult to control, a mini bar with no pricing, no coffee facility - I could have asked and didn't !, the TV channel list under glass next the bed, was out of date - maybe this was a deliberate theme !!
I didn't have breakfast as was on business and getting up early, but room service seems inline with other mainstream Hiltons.
For business - fine, for my money I'd spend the extra and go W. | 3 | null |
Good experience
Our stay at the 91 Hotel was really good. Rooms were tidy, not too much noise from the nearby bridge, close to subway stations etc.
Good value for your money! | 3 | null |
Just Another Hotel
I stayed at the Westin for business a total of 5 days. The hotel is in a good location and taxis are easy to come by. The internet was free and it was a good place to stay. There are many restaurants and shops all within walking distance. The hotel itself was un-impressive and does not stand out in any category. Everything is ok, but nothing is great. Overall, not bad for business. | 3 | null |
Great choice for the north Austin area
I love staying at this Hampton. The complimentary breakfast is always warm and tasty which saves me a stop on the way to work. The rooms are clean and neat. However, what makes this place great is the amazing service. When checking in, I let the staff know that I'd be working late everyday during my stay and they went above and beyond to make sure that fresh coffee was there when I returned every night. Everyone I met during my stay was very friendly and made a real effort to make me feel at home. | 5 | null |
Great Location, Great rooms: Terrible Service and Poor hospitality, a real shame.
I rarely write reviews, however this trip left me wanting to cut up my accor card.
The hotel has the worst and least welcoming staff (some not all). Let me explain...
I am a platinum card holder and subject to availability I am entitled to 9am check in and room upgrade, whilst I understand there are busy times where it is impossible it is a battle at this hotel (not the first time) to get either.
Arriving at 1:30PM I got greeted by 'check in is at 3' together with the attitude of someone irritated that I'd even try and check in before. When I explained that subject to availability I was entitled to early check in (which she should have known) the response was 'nothing will be ready until 3'. And basically told not to come back a minute before.
Then at 3 with a queue of 10 - 15 people the rooms suddenly became available, am I to believe that all 10 rooms were being cleaned right up to 3pm and on the dot of 3 the rooms available. Of course not, there were rooms available before, but she didn't want to let me have one, to prove her power.
Upon getting my room, I was not upgraded, which again I understand, but instead of a polite 'I am really sorry, but we are really busy and it's not been possible to upgrade you' I was told nothing. This is very standard for Sofitel, they resent upgrading you at a number of their hotels.
They have 3 very special terrace rooms on the 24th floor which are something to behold, massive terrace with stunning views of the city. On my last day I wanted to book one (at $1500 a night) so I requested since I was leaving at 6am in the morning the next day if I could check in as early as possible, and since they said they would make every effort I agreed and paid the money.
However.. on the day of check in to that room, I was impolitely told check in was at 3 on numerous occasions. I found the previous guests had left just after 12 and that the cleaning staff were on their lunch and I would have to wait. Again and again I explained as patiently as I could the condition of booking was that I was expecting it as soon as possible, but they did not seem to care.
In summary it is a great product poorly delivered, Accor need to think about their loyalty scheme, I personally intend to cut my card up, it has no value. | 1 | null |
Delightful Experience!!!
My husband and I went on a cross-country tour of the southern states this past week. The final leg of our journey brought us to San Diego, CA which I have to say is one of the best cities in the USA. One of the things that made the trip worthwhile was our accommodations at The Westin San Diego (do not confuse with the one in the Gaslamp Quarter). This hotel by far is one of the best 4 star hotels I have ever stayed in. The hotel associate, Thi Nguyen, went out of her way to make us feel welcomed and pampered. She helped us get a room with a view of the bay which was on a higher floor. The room was spotless, the bed was truly "heavenly," and the showers (there were 2 heads) were reviving and relaxing. Simply put, I did not want to leave. Also, the hotel was in the downtown area so every tourist attraction was close by. We can even see the USS Missouri and the ferry dock to Coronado from our window. If you stay here, you will be able to maximize your vacation as it will save you on travel time. | 5 | null |
Good for its location
This is probably the best bargain and most convenient place to stay for people attending shows at the CBS Studios which is what we did. We stayed in the adjoining building. Our room was very clean, warm and cozy. The service at the front desk, TART restaurant staff and cleaning staff was very nice and friendly. The place is right across the street from the Grove and the Farmers Market, two great places to take a leisurely stroll, eat and people watch. However, even with those places close by, it's a pretty quiet hotel despite the traffic noise.The place is a renovated motel that is very clean and bright. As with older hotels and any places near busy streets, there is going to be some noise. If you are used to living in an apartment building in a busy city, you probably can adapt to it. Sometimes the traffic noise sounded more like calming ocean waves so it wasn't that much of a problem. My tip is to bring earplugs if you are a light sleeper. Other than that, there is nothing to complain about this place. If you are looking for luxury go to another hotel, but if you want a place that provides the basic essentials and is clean and has NO BEDBUGS (which is my #1 concern), you will have no problems staying here! I would definitely stay here again if I were to go to another taping for a show or had business in that part of town. | 4 | null |
All Star/Birthday Weekend
The location is great, 5mins south of downtown Charlotte and if you have a rental car there is a gas station right across the street. The staff was great and answered any questions we had with a smile. The room was large and kept every clean-housekeeping was great! We never felt rushes to get out of the room so they could clean.
The only downside was the pool and hot tub. I had called the beginning of May to ask if the outdoor pool and hot tub would be open and I was told yes, it was opening the week BEFORE we would arrive. Well my husband and I get there, packed bathing suits, ready to relax by the pool or take a dip in the hot tub. It was CLOSED! It didn't open until the weekend AFTER we left. I wouldn't mind, but we were told it was going to be open so we were ready to relax a bit.
We tried to go next door to the Embassy Suits and asked to use their indoor pool. They were very nice, but said they were at their max guest number and couldn't have the liability which we completely understood.
Overall it was a good hotel. I'm an animal lover so I loved seeing the dogs and cats people had with them since La Quinta allows animals. We never heard a bark or anything in the hotel so the pet policy is great. | 3 | null |
Dont waste your money
The staff was friendly. That said there isn't anything else good to say about the place. Room was absolutely run down in every sense of the word. Filth on walls, lamps, everywhere. Mold in bathroom, just an all around horrible experience. Take my advice for the money they charge you can do a hell of alot better than that dump. | 2 | null |
Convenient
OK for a basic breakfast- no eggs?
Shuttle service was slow to respond.
Room was OK.
Business Center computers were slow.
For whatever reason seemed to be a lot of guests arriving on loud motorcylces that day. | 3 | null |
Very comfortable room
My husband and I just spent three nights at the IC NYC Barclay. We normally stay at the Waldorf, and decided to save a few dollars by staying next door. The hotel is lovely, the room was so spacious and comfortable. Very clean, and staff were very helpful with two exceptions. The hotel operator was downright rude, and the person who checked us out (Melissa) was also rude. When we completed our check out, rather than saying "thank you for staying with us", etc., she said, "You're done!" Not my idea of good customer relations. The doormen were wonderful, as were room service, maids, and restaurant employees.
I did call the Concierge our first night there and asked for them to return the call and they never did. could have been a mix-up.
Overall, a good hotel and good service. We would stay there again. | 4 | null |
Old school glamour
Never thought I would be able to stay in the Waldorf, but an offer on Expedia was cheaper than the hotel I usually stay in when I go to New York. The building is amazing, so glamorous. Our room was perfectly comfortable, a good size, and luxurious bathroom. The hotel gym is basic, but very clean and served our needs. Whenever we needed service, the assistance was excellent. Great location. Only criticism would be that wifi wasn't free - if Starbucks can provide wifi for free, I would expect an expensive hotel to do the same! | 5 | null |
Hotel itself is okay, but the service is amazing
After dinning in IPO a few months ago a couple girlfriends and I decided to give the hotel a shot for a weekend get away. Upon check in the front desk agent Amanda welcomed us with a warm welcome and gave an in depth rundown of what the hotel has to offer. It was nice to actually feel welcomed during my check in rather than rushed to help the next person in line. I was also surprised to find we were given a complimentary upgrade to a larger room.
The room itself was nice but the bathroom was way to small. I was also annoyed by the sound of the train passing every few minutes. When I came back down Justin the welcome desk manager was quick to apologize and offered me a room change. It was nice to see he genuinely cared about me having the best experience possible rather than treating me like just some guest who comes and goes. Shortly after being offered a room change Juan came to help my friends and I move our bags to the new room.
Since our experience at IPO went well before we decided to give it another try. Our server Andrew was very friendly and attentive. He seemed very comfortable with the menu and gave great wine pairing suggestions. The host Jamie was cute as a button, very tiny and full of energy. When exiting the resturant she asked how are meal was. She noticed one of my friends was had a bad cough and asked if the cold weather was bringing on a cold. At first we did not put much thought to the conversation but we surprised to find a tray with tea, cough drops, tissue and advil delivered to our room when we returned.
Each staff member we encountered had a smile on their face and were nothing but accommodating. Though I do think the hotel could use some renovations, the service alone is what I would come back for. | 4 | null |
Lauren & Tom Wedding
I just wanted to write a review for this hotel, It was so beautiful, comfortable and the employees were all so helpful. We booked this hotel months ago for my nieces wedding, it was only two blocks away from where the ceremony and reception were being held, the day was wonderful and the "W" was awesome, from the time we booked to a few days after Laurenlin who is an employee was so very helpful, she answered all my questions, kept in touch through emails etc. I am already planning a stay in December for christmas shopping in Chicago with my daugther. We ate breakfast at the restaurant in the hotel, the helpings were very large and the food was delicious. If you want a great hotel book at the "W" Oh, one more thing the beds were the most comfortable bed I have ever slept in, we are buying new mattresses and we will have the same type at the "W" enjoy your stay. | 5 | null |
Hidden Gem
Our family of 4 stayed one night at The Independent in Philadelphia. A friend of ours recommended it. What a unique hotel! It's definitely not your typical chain hotel...no fancy lobby or big swimming pool, but it had everything we needed! The room was very comfortable and had all the amenaties we needed, including a Keurig coffee maker! :) A complementary breakfast was delivered to our room, the beds were comfortable, the room was clean and very tastefully decorated, and the Phila. neighborhood was safe (and fairly quiet during the night). If I had to make any suggestions, I would recommend different bed comforters. The fabric looked "pilled", making them appear unclean (which I would imagine all hotel comforters are, anyway). Also, there was a beautiful 8-foot-or-so mirror in the room which was not attached to the wall. Since we had a 4- and a 7-year-old with us, we were very concerned that it could easily be knocked down and broken, as it was just leaning up against the wall. Other than that, it was a great place to stay. We would definitely stay there again! | 4 | null |
Average hotel
We made a tour through the south of the USA. This San Antonio hotel was a hotel we stayed for two nights. The location where it is located is convenient to restaurants and attractions. The room was tidy and well. There is free but slow WIFI. Housekeeping was poor, there was no toiletpaper in the bathroom! | 3 | null |
Return visit
Have just come back from 2nd trip to New York again staying at the New Yorker Hotel with my 16 y.o. daughter. This time had 2 doubles and found the room to be a good size, clean and well serviced by the maid's.Staff in the reception and concierge areas were all very pleasant and helpfull at all times. Again it is an excellent base to explore the city. Used the Tick Tock Diner regularly and whilst the food is still excellent the quality of service compared to a year ago was not as good. The female staff, who are the minority, were a lot more attentive than their male counterparts, although the 2 female floor supervisors(I think that is what they were) who guided you to your tables could have looked a bit more interested in what they were doing and smiled a bit more, it all appeared a bit of chore to them. | 4 | null |
Time for management to take a closer look
Let me start by saying that this is one of my favorite resorts in the Valley, however lackluster service can be the weak link that erodes customer loyalty. I just left the resort about 30 mins ago and looking back at the past weekend, I was very disappointed in the level of service.
On Friday night (August 31st), there was no hot water in the villa, I called guest services and housekeeping repeatedly but no answer (this was approx 9:45pm). I then reported it to the front desk upon check out and the agent said "thanks for letting him know" (Really!)
Also in the villas (which are nicely decorated), there was a full kitchen but no pots/pans (this was a $40 upgrade)??? Several other villas (Marriott, Westin) provide complimentary pots & pans.
On Monday, the Lobby Grill completely messed up our breakfast order. I walked back to the room only to discover that several items were missing. When I called to inquire about the missing items, the staff member told me to come on back, which I did only to wait 22 more minutes to get what I initially ordered (and NO apologies from the staff).
When I checked out, my bill was incorrect and the front desk agent never apologized (he simply said he would fix it) and also never inquired about the stay - his main purpose seemed to be getting the guests checked out on time.
Again this is one of my favorite resorts - for business conferences & for leisure but for the first time I am seeing a decline in service levels compared to what used to be impeccable service across the board.
Hopefully this is the exception and not the norm but I will be exploring other options the next time I plan a getaway or need conference rooms for a business meeting. | 2 | null |
always fun
You have to go watch the ducks...the place is just a stand by. We have continued for several years to stop in on our way north and we just wouldn't miss it for the world . Clean respectible establishment | 5 | null |
Not bad, but not good for everyone.
I stayed at the Ace for 2 weeks. The rooms were small and dimly lit but clean. The staff were always smiling and friendly. The housekeeping always wrote us little thank you notes for our tips.
I'd recommend this place to younger travelers and tourists on short visits to NYC. Its probably not the best hotel if traveling with children (the bar downstairs attracts quite a crowd most nights). I also wouldn't recommend it for business travel for longer periods of time if peace and quiet is something you crave after work.
The first 11 days we were in a pokey little room on the 2nd floor with an internal facing window and a series of minor issues with our room that culminated in a late night room change to the 8th floor and an anger-fueled hotel review.
In summary, my main complaints (with the 2nd floor) were:
1. Noisy: Thin walls and doors. First room was too close to the ice machine and housekeeping closet, waking us up late at night and early in the morning.
2. Dark: Black carpets, very little natural lighting. Depressing for longer stays if using the hotel for anything more than sleeping.
2. Trendiness over practicality: The room furnishings were impractical for long term use - we couldn't fit our legs under the table and we'd cut or jam our fingers opening the fridge.
After the move to the 8th floor we got natural light, the room was quiet, the layout both comfortable and practical. All the points made above were essentially resolved. Management too took an incredible interest in our dissatisfaction up to this point, calling and emailing to see if there was anything else they could do to make our experience more enjoyable.
At the half-way point, I would have rated this hotel poorly on the grounds that the room was depressing, uncomfortable and inconvenient. By the end of our stay however, based on our new room on the 8th floor and the amazingly responsive, friendly, apologetic and understanding attitude we got from staff after the move, I can't honestly rate this place as "poor". The staff here actually *do* make all the difference. | 3 | null |
OMG!
My wife and I have been staying in NYC a half dozen times a year for the last few years. We have visited several budget hotels and enjoyed all of them for different reasons. We like the East Village and we like the Upper West Side. Problem is, once the weather gets nicer, many hotels only accept multiple night bookings, and the prices also go up. So what's a couple on a budget to do?
I took advantage of a special online, and sight unseen, booked a night at the Marrakech Hotel on 103rd Street and Broadway. In the heart of the Jazz district, where The Upper West Side dances with Harlem. What was probably a scary area years ago, is now one of the hip places to be in NYC. With Columbia University nearby, there is a student influence, and the Hotel itself was once a shelter back in the scary days. You would not know that by looking at the place today. It looks like a college dorm with a spectacular makeover. Once you get past the lovely lobby, the hotel looks more and more like a college dorm, which had me flashing back to my days of staying out late, partying, and having loud fun.
We are fairly fit people, and we walk all over the city, but we saw some out of shape folks carrying big suitcases and having a little trouble getting up the stairs. We had no problem, as we travel light, but others who need an elevator will be saddened. The lobby is on the second floor. There appeared a gentleman who could help others, but the hotel gets busy on check in. The staff was friendly.
The rooms are small and sparse, but pretty and efficient. We had two windows and not much of a view from either, but we were in the back of the building, so that meant less street noise. Other noises could be heard, however (more on that later). The bathroom was decent and the shower was great. Takes a little bit to get the hot water going but it had great pressure and I had no complaints. The room was reasonably clean, but you could tell they did a quick job of it, and missed things around the edges. The carpets are getting a little old, but nothing unacceptable. The bed was very comfortable. Could have used more than just the two bath towels left for us. Can't recall the last time a hotel had no face cloths, but we decided to let it slide.
The 103rd Street station is right on the corner, and you can take the #1 train to get anywhere in minutes. The immediate area around the hotel was very nice, with dozens of restaurants and delis to choose from. Also a few Jazz clubs and bars for entertainment. Central Park is all of three blocks away. Best accessed on 105th or 96th street.
Older people staying here might find certain things off-putting, like the amorous couple that woke us up at 5:45AM with their loud and passionate lovemaking. I'm actually surprised this has not happened before, since we have stayed in so many hotels in NYC. But with the young lady yelling "oh gawd oh gawd oh gawd!" So many times, we started laughing. Lucky for us, we have a good sense of humor.
We enjoyed our stay at the Marrakech, although it was a leap of faith. Next time, I will probably try another place on Broadway a little closer to downtown, like the Hotel Newton, just to see the difference, and add to my NYC experience, but for one night, if the price is right, I would certainly recommend it to a younger couple, or even a small group of friends. | 3 | null |
Was fine... typical business hotel
As has been mentioned, the lobby is undergoing renovations. The lower lobby, will hopefully get those too. Looks like a bad 80s set of a hotel. Anyway, it appears the new design will be much more contemporary.
I found the front desk staff to be very helpful. The concierge was as well. I thought the attention to detail from a cleanliness standpoint was a bit lax.... there was a small piece of trash in front of my door for 3 days... I watched just to see how long it would take to clean it. The room did seem clean, and functional if also a bit dated... especially the bathroom.
I had adjoining rooms on both sides of my room. Unfortunately, there was a loud crying baby for three mornings at 5am. Not fun for sleep.
Internet was SLOW (even when I paid for the "fast" version) which is problematic for what is clearly a business hotel.
I did like the location.... walked to the commons, the subway is so easy to use (I just wish it actually went to the airport) and Boston is so small you can walk. I took the subway to the North End, then realized it was only about a 15 minute walk back...
Would I stay here again, only if I got a great deal. | 3 | null |
bad experience and not a "resort"
I checked into the hotel with the intention of renting 2 superior doubles for 3 nights each. I was given the rooms for 1 night and told that I can renew the rooms the next morning as there was some sort of "block" that could not be explained. The next morning i went to the office and was told by another desk clerk that I had to check out because my room is already rented for that day. It seems that the check in attendant was clueless. The morning desk attendant was not compelled to be very helpful in situating me, my 4yo, and mother in law in two other rooms anywhere. She was too apathetic. Overall the front desk service has a lot to be desired. In addition, the check in clerk was not giving me the rate that is actually advertised on their own website. The service is just terrible.
As for the hotel, I was fine with the exterior appearance of the grounds and pool. The room was only OK but it was worn down feeling with some need of repairs. The mattress had to be replaced probably 5 years ago. The non-smoking room actually smelled of smoke to the point I had a headache in the morning. I think it was from the carpet or the bedding.
Overall, even with the low rate of 70 dollars for each of the 2 rooms-- I feel like I did not get any value because of the poor state of the room and service. I was fortunate, that I found 2 rooms at the Vagabond Inn next door which has been much nicer and a much more personable front desk service. Please look for my review on that hotel after I check out in 2 days. | 1 | null |
Comfortable, Great Location
Service was great. Stayed 5 nights and had no problem whatsoever, on the weekend it was all booked because of the San Diego Marathon runners and still it wasn't noisy. The trolley is very nearby, which is good for transportation but not that good if you want to go to bed early because it makes a lot of noise when crossing the street. | 4 | null |
Nasty very old property
The property is old and my sheets are dirty, the breakfast area is really small, my truck is bigger this is probably the worst best western that I have ever stayed at. It is close to Sea World maybe 10 minutes away but I expected a cleaner place for what i payed. The price was okay but I prefer cleanliness over money any day. Do not waste your money if you want a goodnight sleep because the sheets are filthy. | 2 | null |
They sold my reserved room.
I had a reservation to stay one week in this hotel, due to flight delays, my arrival was at 2 am, when I arrived with my wife, they informed me that I didn't arrive at 6 pm, so they decided to sell my room and the hotel was fully booked. The three persons in the counter were limited to tell me: "sorry, you didn't arrive early and you have to go to another hotel", was the only phrase, a really bad way to attend and receive a frecuent customer of Hilton Family. I had to walk with my wife at 2 am to a near Holiday Inn paying US$ 100 more than the original room I had in the Hilton.
At following day, they wrote to my email saying that they had the room available if I wanted to go back. I decided to decline because a bad moment like that is terrible when you are starting a vacation with your wife. | 1 | null |
Great room and staff
I admit I like Embassy Suites---love the extra room, two TVs, frig and microwave. I found this property particular agreeable because of the very warm reception at the front desk and willingness to really be helpful. When I had a problem printing a boarding pass in the business center, the concierge printed it for me. And to my great surprise, the delightful young woman named Ronnie who checked me in greeted me by name later the same day. This is what I call service. | 5 | null |
No Amenities with poor bathroom
I stayed at this hotel while driving on a lengthy road trip. It was very disappointing as it had no iron, hair dryer, refrigerator or microwave. The room was substandard and the bath had peeling paint and water leaks. I would not reccomend this hotel to anyone. | 2 | null |
Major service issues bordering on unethical behavior
I want to preface this review by pointing out my personal track record of fair and mostly positive reviews, and the fact I am a very loyal Best Western customer. I believe that context is relevant when someone posts an exceptionally poor review.
When checking in for a two night stay, our paperwork was already prepared and we were quickly admitted. After I parked the car, I returned to find a confusing conversation between my wife and some staff occurring in the hall. When I entered, I discovered we did not receive the “two queen bed suite” we reserved, but rather were in a very small one bedroom room – far too small for our family. At the front desk, I was told that they had accidentally sold out of rooms and thus had no other room for us. Keep in mind, they had said nothing of this at check-in, and had already had me sign for the full price of the suite.
I insisted on a resolution to the issue, and was told they would pay for us to be put up on a different hotel. However, after 30 minutes, the desk clerk informed me she had herself chosen which hotel it would be … with my phone I quickly searched and determined she was attempting to place us in a one-star hotel that was 3/4 of a mile further from the capitol attractions with a list-price of $70 less per night. In other words, they were trying to make a profit off their mistake. I refused, and we crammed our family into the small room with a promise that the general manager would call us in the morning to work out a better resolution.
The next day, I did NOT receive a call from the general manager, so while we were out on the town I called him. He had never heard of the issue at all. Once informed, he agreed to move us into our reserved room immediately, and comp the room from the previous night. That second night went fine, but upon check-out I was informed that the staff had again attempted to charge us full suite price for the first night and comp the second – cheaper – night instead. The fact that multiple staff members attempted in some way to deceive us financially THREE different times indicates a cultural trend that goes beyond the initial honest mistake.
To be fair, after our stay I received a follow-up email from the general manager. He ultimately decided to refund the entire cost of our stay, which is certainly indicative of the seriousness of the situation once he became fully informed. I do believe the general manager was embarrassed by this situation, and I hope he is able to take actions that improve staff training on how to ethically address such issues in the future.
Despite the admittedly great location, and typical Best-Western-quality comfortable rooms, I would never choose to stay at this hotel again. | 1 | null |
A nice place to stay on a budget.
A friend and I stayed here one night during the Big Ten Championship game. We were on a budget and for the price we paid it was a nice place to stay. It's not fancy but everyone was nice, the room was clean, and the beds were new and comfortable. If the Huskers ever make it back to Indy, we'll stay here again. | 4 | null |
Nice stay for anniversary weekend
I'm not sure if being a Priority Club Platinum member helped, but we were warmly greeted and received a room on the 14th floor on the end with a great view of downtown. It was across from the ice machine, but I only heard someone getting ice once so it was very quiet. Even on a very busy weekend with the Panthers and Bobcats in town, our room was quiet. Unfortunately we didn't have a fridge or microwave but the front desk offered to pop our microwave popcorn we'd brought as a snack. We dined in the hotel restaurant due to its good reviews on Trip Advisor and were not disappointed. All this being said, I can't really rate the value because we were using our annual anniversary reward night so it was free except for the $15 self parking fee. We also were able to walk to a nearby pub and have a drink after dinner so the location was great.
The only problem we had was the cable not working correctly. We didn't get HBO or any higher numbered channels, or they were cutting in and out or had no sound. We called and a maintenance worker came and quickly resolved it. But the next time we went to turn on the TV the same problem occured.
Room decor was updated and room was very clean. I don't care for the vessel style sinks but they look nice. No problems finding it and elevators were fast. Lobby was clean and modern looking. We've stayed in downtown Charlotte for Panther games on three occasions and this was probably our best experience (the other Holiday Inn isn't nearly as nice or quiet and Marriott was probably just as nice).
Upon checkout, we had a rather rude desk person who didn't apologize for our problem with the cable when I notified her, and from her tone I could tell she wasn't going to make sure it was fixed for the next guest. I also told her the entry light to our room was out and she just shrugged at us and said, "oh." It was the polar opposite of our greeting at check-in. | 4 | null |
Fairly good value
Good location. Fast, efficient elevators. Exits on to both 44th and 45th streets. Rooms were small, and maid service did not show up until 5:00 one afternoon. We requested a king bed, but got a queen, but did get a corner room with decent views. Paid $179/night, which was a good value. Small room. | 3 | null |
Great Airport Hotel
Often difficult to find a good hotel near a big city airport. But thia one deserves praise. Competent courteous staff. Nice size clean rooms (in fact, beautifully clean and comfortable throughout). And excellent shuttle bus service make this a real standou! | 4 | null |
Was everything I wanted and more!!
We stayed 4 nights at Holiday Inn Lackland last week so we could be near the Airforce base for our son's graduation. It was an awesome stay! Here's what we loved:
1. From the hotel, it's about a 5-10 minute drive to the base.
2. Nice pool area though we never got in the pool.
3. Free hot breakfast every morning and it was delicious!
4. Housekeeping did a nice job.
5. Rooms were clean; beds and pillows extremely comfortable
6. It was nice to relax in their little bar/lounge in the evenings. (Special hi to Johnny, our bartender during our stay! )
7. All personnel treated us exceptionally!
8. Their restaurant had decent, well priced food.
9. Noise level was great even though I felt bad as our door shut hard so hopefully that didn't bother too many people.
10. It was nice and comforting to be surrounded by other families of Air force graduates going through the same thing as we were. | 5 | null |
Great location but that's all.
I have stayed here about 20 times in the last year or so. The check in is always a huge disappointment. I usually arrive very late and have to holler to get someone to come out of the back to check me in. Checked in today at 5pm and I don't think they said 2 words to me. Very typical though. The highlights are just this: location is ideal to walk to good restaurants and to UPenn hospital and the lady in the hotel gift shop is delightful. The rooms are fine - nothing special. I've stayed at nicer HGIs and Hamptons. For a hotel with good customer service, go to the Inn at Penn. | 3 | null |
VERY old hotel, but well located. Lousy Breakfast. Avoid front rooms with traffic noise.
If you dont have much money to spend, this hotel is OK for a solo traveler. It certainly isnt for couples as the rooms and beds are way too small.
Its VERY VERY old, something your great grandma would have found rather appealing.
Its centrally located though, about 15-20 minutes walk from Powell BART up the hills.
The room had a TV with a non-functioning remote, microwave, bar fridge, over-head fan, alarm-radio and night lamp. There is greatfuly free wifi, not fast though as my speedtest.net measured less than 1Mbps.
There is an old manual-door elevator and some hefty and very narrow spiral stairs if you get afraid of the elevator.
The reception will take an imprint of a credit card and force you to sign a document stating you could be held liable for unspecified breakages, smoking in non-smoking room etc. You cant back out if you've prepaid online, so you HAVE to hand over your card and sign the document.
Breakfast is a joke and is "served" on a tiny table at the elevator door next to reception. It consists of:
1. Coffee only
2. Powder creamer
3. Sugar, but no sweetner
4. A tiny muffin
5. A packet of oatmeal, but no spoon, bowl or milk for it
Yes, thats it -- breakfast worth around $1.95 tops. You are best off going to the supermarket next door where coffee is a dollar and more variety - plus you get fresh milk.
Traffic noise during the night is terrible, compounded by loading at the supermarkets nearby starting at 5am! Avoid the front rooms at all cost! | 2 | null |
Chicago's Magnificent Marriott!
If you like to be in the middle of everything, then this Marriott's for you! Ideally located on Chicago's Magnificent Mile, this hotel is just steps from it all: Shopping? The Shops of North Bridge (anchored by Nordstrom) are a few steps South, and of course, blocks of retail shops spread out to the north, all comfortably within walking distance. Interested in an Architectural Canal Cruise? The Wendella and Shoreline boats are a few hundred yards away. Millennium Park, Grant Park and the Art Institute are just a stroll to the south on Michigan Ave. And if you're in town for a Cubs game, catch the "L" train at Grand and State, just a few blocks away. You'll save a ton on cab fare by walking to all the places you'll want to see!
Because of its location, this hotel is in high demand for meetings. In fact, everytime I've been there, at least one conference was going on. (I'm planning a meeting there, myself, booked for September.) You'll see the effect in the crowded atrium bar ("Rush") in the evening and in the concierge lounge in the morning. They're usually packed, as is the Starbucks in the lobby.
During my last two trips to this hotel (both in July '12), I was fortunate enough to stay in a suite (the same suite, both times, actually! 4511). The bedroom is an average size; but the bed is exceedingly comfortable. Plenty of electrical outlets in both the bedroom and the bathroom. The suite is huge and is comprised of a seating area, Murphy bed, bar area with bar sink and fridge, and another full bath and closet. Both were tastefully decorated, and while clearly not "new," they were in good condition.
Now for the bad news: WiFi is expensive at $14/day, if you aren't a Platinum member (they get it for free). Valet parking is $51/day; and high-$30's for self-parking. The Concierge Lounge has a great breakfast, but you'll have to fight for a table. But if you're prepared to pay, you'll truly appreciate the convenience of this location.
Final verdict: STAY! Give it a try. If you're like me, you'll return again and again to this hotel to enjoy the Magnificence of Chicago!
Wishing you safe travels! | 5 | null |
yes but
This is a large convention hotel located next to the convention center and on a branch of the Riverwalk. It is also an older hotel, which is good and bad. The hotel appears to be in very good repair and the design style of those days allowed for large rooms. Furnishing were very nice; the room was very clean, shower hot, TV was large flat screen. The location is only minutes walk to shopping at the Rivercenter or bars/restaurants along the Riverwalk. As a convention hotel, however, prices, exclusive of the room, were ala carte and expensive: coffee and bagels for 2 was $20; parking $25, etc. Other than these issues, it's fine. Book early for a cheap rate. | 4 | null |
Convenience
We travel a lot and generally do not go first class. I do have to say I don't feel I have missed anything. This was a gift so cannot complain. The staff excelled. They really couldn't do enough to help you. Our room was nice but have had just as nice elsewhere at half the price.
It was clean and neat and would stay again. Don't bring a car and be prepared to pay for Internet.
This Hotel is conveniently located to the Metra and South Shore line,close to the river, shopping, Millenium Park and numerous Restaurants, all within walking distance. Very, very convenient to a lot of attractions. Loved the convenience. | 4 | null |
Perfect start to a wonderful holiday
We booked into the Argonaut after reading the excellent reviews on TA. We were not disappointed. We booked three nights bed and breakfast before joining our cruise back to the UK. I had advised reception by email that we were celebrating a special occasion and were delighted to be upgraded and received wine and chocolates in the room. Our room was huge, very comfortable and quiet. The hotel was spotless and located conveniently for our stay. We really enjoyed the kimpton drinks each evening at 5pm and ensured we were back when it was possible for this relaxing sociable event. We had breakfast included which was ample for our needs. I would not hesitate to recommend this hotel and would certainly stay again if we return to San Francisco. All staff were brilliant and very helpful. We hired a tandem from the cycle hire shop a few doors away to ride over The Golden Gate Bridge. This was a brilliant start to our holiday. | 5 | null |
Its a W ...but Beware
I have stayed here several times. This is a standard W - The decor, amenities etc.....the service is OK. The style is a liitle more subdued than other W's, which is a good thing, and as a result seems modern with out being stupid "hip" - in other word there is a door on the bathroom and a chair that looks like a chair - LOL.
In general some of the newer W's seem to be trying to be a liitle too cool at the expense of being a functional hotel.
Seattle is a town where you need a car (if on business for sure) but the valet is a little confused. The room service is good and I have eaten both breakfact and dinner in the restaurant. The food is good/ok and the service is as expected for the price point.
BIG WARNING ABOUT THIS HOTEL. All of the sports teams and/athletes seem to stay here as it is near the stadiums. Each time I have stayed (why I don't stay here anymore) there has been a party in the hall, a fight, hookers in the hall that lead to police and security - really loud and a scene. Not the hotels fault and they did handle it but it is not a pleasant experience trying to get into your $350 a nght room through someone being arrested..... | 3 | null |
Surprisingly good business hotel
Booked through Priceline for 2 night business trip. Everything went smoothly @ check in. Room was small, but clean and perfectly adequate. Lobby is gorgeous. Attached restaurant Scala was excellent for lunch and attached Starbucks was a bonus. Union Square location was great. | 4 | null |
Form over Function
We stayed two nights here because we were attending an event at the University of Washington. Our first choice, the Silver Cloud Inn-University District, was fully booked. The place is nicely decorated, and the beds are comfortable. However, amenities like a fridge and a coffee maker (standard even in budget hotels) are lacking here. During our stay, this facility demonstrated a number of peculiar (and irritating) inconsistencies. An iron and ironing board were provided, for instance, in a large closet, but it had no light. So it was necessary to grope to find it or to hang or retrieve clothes. Further, that was the ONLY place to store clothing because there were no dressers. Although they offer WiFi, and it was easy to access, there was only one chair at a glass table filling in for a desk. Unfortunately, a mouse doesn't function on such surfaces. The bathroom had lovely deco fixtures and hardware, but the stopper in the basin didn't work. A narrow, sloping shelf with a gap behind it couldn't accommodate toiletries for two (or one, for that matter, because they kept slipping off). Re: the rest of the hotel: the restaurant had a very limited menu with nothing we could eat (we're vegan). Consequently, we had to trek several blocks to find breakfast. And, while there are plenty of good restaurants in the area, it's nice not to have to search for one first thing in morning. (Again, a small refrigerator and microwave would have allowed us to eat in the room.) Style definitely trumps substance at the Deca. Important practical considerations have been ignored, and maintenance could also be improved. I like a pretty place as much as the next person, but not at the expense of functionality and convenience. | 3 | null |
Staff
To be honest this is not the most modern Hotel by far. But they are making improvements. What make me spend more than 80 Days annually is the staff. Amazing!!! Starting with Alex, Edna and Lupe, Amanda, Anita, Frances, Jose, Ashley. The make my stay feel like my second home. Thanks Guys and I hope you all get this. Fort | 5 | null |
Average
Good and comfortable location, has its own parking, friendly staff but nothing special. We had an executive suite - the interior was very average, hotel charged us 20 USd for bottle of wine that we didnt drink, more than that the mini bar was ABSOLUTELLY empty. Yet, strangelly enough they give you a key from the empty fridge.... Yet if i have to go to SF again i would stay at some other place close to the city center.... | 3 | null |
Great Location and Ocean View Too!
My wife and I had an ocean front room on the third floor and it was great. The unit included a balcony with chairs, perfect for reading or happy hour! The included refrigerator and microwave made our week long stay even more comfortable. The lodge is located right on the boardwalk and within walking distance of great restaurants, stores and a Ralph's Market. You can walk to everything so you don't need a rental car. The staff were all polite and helpful and kept the entire area sparkling.
Thanks for a great vacation. | 5 | null |
Great value close to IKEA
My sister, neice and I stayed overnight at this hotel so that we could do a "big" shopping trip to the IKEA the next day. The hotel was clean, everything worked the way it was supposed to work and every person on the staff was extremely polite and friendly. The price was perfect and it included a continental breakfast. It was easy to get on and off the freeway and the hotel was tucked behind a small strip mall so that there was not much traffic. Added to that, all of the rooms opened inside so we felt very safe. | 4 | null |
Not Ready for Primetime
The Hyatt folks recently purchased this property from Wyndam and it needs work! You will be disappointed. | 1 | null |
Don't come hungry!
Food is terrible. Tried the breakfast buffet, lunch and room service - not one good meal in 3 days. Prices are very expensive for the quality | 1 | null |
Dirty hotel with outdated rooms
This hotel was advertised as a 4-star facility and it comes no where close to such a rating.
Check in process and hotel clerks were fast and efficient. No problem with either.
However both the hotel common areas and the rooms themselves are dirty and aged. Hallway carpets were worn and dirty. The room itself had a couch with massive stains and was so worn and broken down that it would not have been possible to actually sit on it. The room was hot and had a very stale smell to it. We complained and requested a second room. The next room was a step up, but still well below par. This couch didn't have a collapsed seat but it also had multiple stains and appeared quite worn. The carpet was worn and dirty and the bathroom mirror had smudges and dirt all over it, suggesting that it hadn't been properly cleaned in quite some time.
The hotel swimming pool is TINY and about the size that one would find at a local budget motel. It is nowhere close to being large enough to accommodate a hotel of this size. With just a couple of dozen people on a Saturday afternoon, the pool was overwhelmed and we quickly decided to spend the day off site instead. Even without the people, the murky water would have worried us.
There is a Steakhouse restaurant on location but as of Saturday evening, there was only a solitary diner. I don't know if it is the pricing or the food quality but obviously, this restaurant doesn't have much of a reputation by either the locals or the people who stay here.
There is a bar here although it barely qualifies. Small and located in a hallway leading to the restaurant and pool, it looks more like an airport waiting area than any sort of pub.
We received a drastically reduced price for this hotel through a third party broker. Obviously, as we learned, you get what you pay for. Compare this hotel to other three and four star hotels in the Houston Galleria area and you will quickly realize that... there is no comparison. | 2 | null |
Not so great!!!
The rate was good, but you know what they say..."You get what you pay for."
Room was dirty, pool was dirty, entrance to parking lot had glass on it. Our rooms sprinkler system had a bag over it, toilette didn't flush. We were travelling with friends, and their room wasn't even clean. Luckily, there were un-used rooms available, but room was still dirty.
A little investment in the hotel would help...some plumbing work, new paint and new carpeting would spruce things up.
I would recommend if you are looking for a cheap hotel and you aren't picky of a little dirt. Not recommended for folks who are a little more picky of their accomodations. | 2 | null |
Should've been cleaner
My husband and I came to Dallas for a concert and chose to stay at The Magnolia. When we got to our room, we noticed toothpaste spots and a hair in the sink, hair in the shower, a filthy bathroom floor, urine smell by the toilet, and cup ring marks on the table and kitchen counter (the room was a suite). We told the front desk at 4pm about the room and were told that it would be cleaned. An hour and a half later, still nothing. We notified them again. When we returned from the concert at 11:30pm, it still hadn't been cleaned...but we had a stack of additional towels. (Why??). I called the front desk to notify them once again. Since it was so late, I declined having someone sent up. I'm just going to use my Lysol wipes from the local CVS.
With that being said, I will say that the hotel valet attendants were quite nice, and the layout of our suite was nice (rm. 620). I just wish it had been cleaner! | 1 | null |
Class on a budget
Just returned from 4 day stay at the Comfort inn downtown adjacent to the world famous Brown Hotel. Location wise, couldn't ask for better, near great puns, The Yard, and great food, Maggiano's little Italy. Your only a sky walk away from the famous Brown Hotel, yes every President in it's 120 year history has stayed, even the Beatles. The Brown's Ship's Palace is a fun place for lunch, a bit pricey $17 for a Bison burger, but Comfort Inn guest do get a 15% break on purchases. How about an afternoon tea for $29, complete with baking fancies, musicians playing, and Mom's and daughters having a ball. Your a free ride on 16th st rail to Coors field, yes they had hot dogs for a buck and club suite seats for $35? Never at Fenway!! Great beds, ask for corner rooms for great views of the city. bathrooms are small, and it's hard to get hot water at a comfort (hmm) level. Free breakfast includes blueberry waffles, and plenty of your favorites. Skip the rental car, $$$ valet parking only, and shuttle from the airport $22 each way. Movies, shopping, and great restaurants are all walking distance. The only negative are the homeless constantly looking for dollar contributions, what happened to loose change. | 4 | null |
Weren't prepared for a large group
Recently went to National FFA Convention in downtown Indianapolis. Hotel was overbooked and we did not get the rooms which we were promised. Breakfast was not served early enough for convention goers to utilize continental breakfast. Showers would randomly shut off and room keys would randomly quit working during the week. Front desk was understaffed considering the hotel was overbooked and there was only one person working to resolve problems during the first night of convention check-in | 1 | null |
Great place for families with kids!
We stayed here for three nights with our three year old, and really enjoyed the resort. We stayed in a studio, which was plenty of space for the three of us (although we would have loved some private space). The studio had a mini-fridge, microwave, and coffee maker. The bathroom was huge and very nicely appointed. The air conditioning worked very, very well, which is a major plus in Texas in July! The grounds are very pretty and the pool and lazy river were lots of fun.
Pros: pool and lazy river are great for kids, the resort has a kids' program that looked awesome (we didn't use it, though), the room was nice, the grounds are very pretty and secluded, very close to Seaworld
Cons: very young staff seemed less than enthused about their jobs, a group of guests at the lazy river was very rude (not the resort's fault), they only provided one packet for coffee and since we are coffee drinkers we had to buy coffee (this probably comes with the territory in a timeshare property like this, but I am used to getting new coffee daily at a hotel), very far from downtown and the Riverwalk, hard to find nearby restaurants, not a good place for a couple to go for a romantic getaway.
Overall, it was a great stay and I'd go again. | 4 | null |
Perfect location and top notch staff
I have been staying here on business for over 15 years. Thankfully, the rooms have been spiffed up in the past few years: clean,modern design and better lighting in the bathrooms. The front desk staff have been consistently helpful and friendly. The location is perfect for theater going and access to public transportation. The distinctive architecture of the building is helpful when getting lost; look for the zig-zag windows. | 4 | null |
Excellent experience
Just got back from a three night stay at this Hampton. Travelling with two young children, we found this to be an excellent choice for us. The location was great and it was so nice to leave each morning with full bellies, ready for a day of adventure. The room was spacious, clean, and well maintained. The Rosebud had massive appetizers that sufficed as meals when the kids were too tired at the end of the day to do a late dinner on the town (yum - meatballs, eggplant salad, and antipasto). The cute sidewalk tables were a nice place to have a cold beverage after a long day of walking. The white sangria was recommended by the waiter and it was deeeelish! All in all, this hotel provided the perfect base for our family vacation. It was reasonably priced and was staffed by friendly, attentive people. Our well-behaved children were treated to candy, popcorn, colouring pages, warm breakfast, and a lovely swimming pool. Our room was spacious enough to stretch out in and enjoy a bottle of wine while the kids had their own space. We made good use of the fridge and microwave. The private patio outside of the pool area was a nice place to relax, although the weather was so hot, we didn't stay out there for too long. We wouldn't have changed a thing about our stay! We will not hesitate to choose the Hampton again if we are lucky enough to be able to return some day soon. | 5 | null |
Good hotel close to LAX
Stayed at this property as a 24hr stopover on our way back to Australia coming from NY & negotiated a late check out at no extra fee prior to arrival (similar to Sheraton 4 points LAX offer). Easy shuttle pick up/return at LAX (about 10mins most travel time), modern property with spacious room (BUT NEEDS A BAR FRIDGE IN THE ROOM AS STANDARD FACILITY), great buffet breakfast & very quiet being so close to the airport. There is self parking available in the street behind the property for up to 2 hrs or valet on site with a discount rate if you have a meal at the restaurant in the hotel. Would stay here again on our next trip thru LAX. | 4 | null |
Past It's Heyday
Just stayed here in a junior suite. The front desk was helpful and courteous but the doormen were nowhere to be found to help with the huge entrance doors. While the room was large, the modern furniture was dated and also had no drawers for storage. The bathroom was small but well equipped. Internet was an additional $14.95 and the TV channels were sparce. The food in the restaurant was very good and I would eat there again. | 3 | null |
family vacation, a very good experience in affinia dumont
Just came back from an holiday in NY. We are 2 adults and 2 kids of 11 and 9 years old. Booked the junior suite at 34th floor: the view is amazing. Still some noise from the street, but it's the city that never sleeps, isn't it ? well at least cops and ambulances.
They provide us with a WII, so for the kids in the evening after a long promenade, it was great. We could cook proper food and being Italians we are a little bit boring about it.
All people, doorman, front desk, etc. have been always helpful. If we have to go back one day, for sure we'll go there again.
ps: the bed was so confortable..but I dunno the fuss about the cushins. | 4 | null |
Dissapointed an worst experience
I stayed here with my family in May 2012 for 3 nights. The first 2 nights were alright although we did not get both our rooms next/near to each other even when we requested for it when we made our booking 2 months in advance.
We had a horrible experience with the staffs on our last day. Breakfast was served until 0930 everyday. We went for breakfast at about 0915 and there was not much food left. When I asked for the coffee to be refilled the staff said it is almost the end of breakfast and it will be a waste to refill the coffee. Other staffs were showing unpleasant faces and were saying curse words in Spanish. I understood Spanish and they said that they were not talking about us when I confronted them. They took the food with them after we were seated and it seems like they were upset because they have got no food left after we took what was left.
When we told the front desk about the behaviour of the staff members he was very rude. He took his name tag off and did not want to give us his name when we asked for it. He claimed that the name tag makes holes in his uniform and refused to tell us his full name. He also gave different names when we asked in 2 different occasions. Then all the other staffs took their name tags off as well. We took a photo of the lobby to get the time because he refused to provide his name and we didn't want to accuse the wrong person.
After we got back to our rooms to pack he called an threatened us that he's going to call the police because we took his photo. We told him that he could report to the police and we could explain to the police about the issue.
After we checked out we made a phone call to Traveloge headquarters and we were advised to solve the issue with the manager. We were told that we are no longer the hotel guest and to 'get lost' when we asked for the manager at the front desk. Those were his exact words and we were shocked. Then he threatened that we were trespassing private property because we were no longer hotel guests. All the other staffs were staring at our car and we felt threatened by them. We called the police and the mediator contacted the frontdesk for us. He refused to give the mediator his full name and gave a different name to what he gave us and claimed that the manager was busy.
We then rang the Travelodge headquarters again and told them we couldn't resolve the issue with the manager because we did not have the chance to speak to the manager. They took my details and stated that they will contact me again once they rectify the issue. I have not received any e-mail or call to date.
The front desk staff then asked for a fight when we were leaving. I was shocked to receive a text stating 'F--- you!' about 15 mins after we left. I assumed that it was the staff from the front desk because he had access to this phone number. Then we found out that one of our credit cards were blocked and the bank advised us that there was suspicious transactions online with that card. We checked the other card that we provided to the hotel to secure our rooms when we checked in and it was charged $1000 by Travelodge. We were angry that our personal particulars are no longer safe because the staff from frontdesk had access to them and was misusing them. That is absolutely unprofessional!
I feel that what happened is unacceptable and I have never experienced anything like that in my life after travelling to many different places. I am still waiting for someone from Travelodge to give me an explanation and what has been done about this. I hope this will not happen to anyone else. | 1 | null |
HORRIBLE PLACE - Disgusting
We stayed because it was the only place that took pets (we have 2 tiny chihuahuas). They made is stay in the smoking room. IT REEKED!!! The beds were rock hard. Only two, very thin pillows per bed. The toilet ran constantly and the tub jets were black. It was so gross!! It also doesn't look very safe either. We literally slept in our clothes. We left first thing the next morning. We only stayed because we couldn't find another place for the pets (we are boarding them next time). The hotel charged us a $50 pet deposit, which is fine, but charged my card for the $50 without even seeing the room! (The dogs were in a kennel and house trained). Believe me, there is no way a dog could have made that room any worse! When I checked out, I asked the girl if I was going to get my refund and she assured me I would. Ha! Stay away from this place! It is horrible! | 1 | null |
A fab week in New York
My Dad took me to New York to help plan my forthcoming wedding in December.
We arrived fairly late and they had us down for only one room when we had booked two! After a while the receptionist put my dad one of the Penthouse suites and told us to come back in the morning when a manager could sort out our booking. In the morning the reception manager kindly let my dad stay in the penthouse and also upgraded me too! Which is just as well as the rooms were very small and the shower was shoved in the corner and tiny!! I'm only small at 5'2 so dread to think how men managed?
Only down side was that there was only one lift that took you there and they were old and slow! The rooftop bar was also on the penthouse floor and had a fab view of the empire state building!
There was free wifi access which was great and tea and coffee 24 hours, and the breakfast provided was fine, good selection of juices,cereals, muffins & bagels.
The location was great only a 5-10 min walk to times square and it was fairly cheap to stay here so was OK, but if your looking for something special stay somewhere like the Grand Hyatt in grand central station where I stayed last year or The New York Palace where we are staying for our wedding. All in all it served it's purpose for a base but only because we were upgraded as the suites where large and spacious. | 3 | null |
I'd rather sleep on the park bench ...
We used booking.com to book 3 nights at this hotel which was supposed to include breakfast and free wifi. On checking on, we were told there was no breakfast as it is only served on weekends. Our printed confirmation meant nothing, there is no breakfast Mondays to Fridays. The "free" wifi is only okay if it is working which is wasn't. We were then told they had called their ISP but nothing was fixed before we left. We will never stay there again. And booking.com didn't do anything about it either, except to say they contacted the hotel who basically refuted our complaint. This whole episode was badly managed by everyone. Also the hotel is near a noisy highway. Go somewhere else. | 1 | null |
Excellent 4 star experience!
I stayed at the hotel a couple of weeks ago and it was great. I have no idea why it doesn't seem to hold a 4 star rating, because my experience certainly earned that. The King size beds are amazing, the flatscreen TVs are huge, the bathrooms are clean and spacious, the safe is free and can snugly hold a 13" MacBook (nothing bigger though). The wi-fi is not free though, $12 for a 24-hour period but if you time it wisely you could get everything you need done in one session. My room was clean and serviced every day (but make sure you put a 'do not disturb' sign on the door before you go to bed if you don't want to be waken up by the cleaning lady). The views are great, if you ask for the Landmark view you get a fantastic view of the Empire State Building and Chrysler Building, looking down towards Times Square (although obviously you can't see Times Square). There is also a river view, looking out towards Brooklyn, relatively free of skyscrapers if that's your thing.
The location is very convenient, especially if you want to visit UN Headquarters which are literally down the street. The hotel is located between 1st and 2nd avenue on 44th street, meaning just two streets away is 42nd street which will get you straight to the Chrysler Building, Times Square, the New York Public Library and 5th Avenue in under 20 minutes (on foot!). Breakfast is a generous buffet but pricey - if you don't want to splurge there's a very handy shop just down the street which stocks just about everything from milk to croissants. Mind you, there are actually no fridges in the rooms so you don't exactly have anywhere to put your milk, but you're in Manhattan, who needs milk? The pool at the hotel has an interesting view of the river, and is a nice place to go if you have the time. During my stay, the staff were polite and accommodating and I certainly wouldn't mind staying there again. | 5 | null |
Price is right .. good value
directions for hotel are a little confusing if you don't have GPS. Rooms need a little update,carpets etc. Beds are comfy and clean sheets. Get room at back of hotel as you can hear the highway noise early morning. Money for value we would stay there again. Breakfast was good and waffle maker is great. People with Costco cards get a bigger discount when you book tell them .. | 3 | null |
Going to Sea World
We decided to go to Sea World during the Thanksgiving holiday and wanted to stay at a GREAT hotel and that we did. The Hard Rock Hotel in San Diego's Gaslamp District was fantastic! Thanks for everything... | 5 | null |
Thumping music on a Wednesday night at 12:30 am
I am a big fan of all Starwood properties and have stayed in some nice Sheraton, Westins, St. Regis and Four Point Hotels, but have never had the music thumping so loud that I couldn't sleep. It may be just my room on the 31st floor, but it is truly making my stay here unbearable.
Everything else like the bed, furnishings and bathroom.....all nice. But what good is a nice bed if you can't fall asleep in it?
Won't be staying here again. There are nicer and quieter places elsewhere in the city. | 2 | null |
Average to Poor Stay
The average part of my stay:
This is an average property. The 28th floor was showing some wear. My junior suite was roomy and decent clean, though the carpets could have used a wash. It was quiet enough and the bed was comfortable.
Poor part:
The staff was very unpleasant. At check in the young, blond pony tail girl wouldn't give my my platinum upgrade to a suite as promised with the SPG program because the suites were already promised. Contrary to the program rules, she told me the front desk has the power and they give the suites out to people who call ahead. Because I questioned her implementation of the program she put me in a small room overlooking the freeway. I immediately went back down and demanded another room. This clerk was a supervisor. She put me in the junior suite but reminded me it was a junior suite because their suites were already promised (again, a violation of the program rules).
As a platinum guest I have access to the club lounge. The facility is nice (I did have to have my key recarded as the folks at check in didn't do it even after I asked) but the offerings are dismal. The pastry at breakfast was all dry. The coffee machine was nice, but next time I"ll give my SPG business to the Westin and spring the three bucks for a Starbucks. | 3 | null |
Tiny rooms, but great value
Stayed here over the MLK long weekend in January and wound up paying about $110/night before tax and that's unheard of!
Pros:
- price!
- convenient location
- great front desk staff
- free wifi
- free bottled water
- free continental breakfast at the cafe next door
- nice toiletries
Cons:
- tiny rooms. I wouldn't recommend this for a business trip. There is no space in the room to open up your computer and work. I went for leisure, so no big deal for me.
- heater within room is quite loud
- housekeeping didn't clean my room because I was still in it when they came by at 9AM. I figured they'd come back later in the day, but guess not.
TIps:
- Be sure to Google street view this place before you go. The hotel storefront is really small and easy to miss. | 4 | null |
Great hotel, renovated, clean and modern
I recently stayed here for a busniess trip. This is a great little hotel. Everything is new, the bed was very comfortable and the staff was great. I used the fitness center and it had new equipment. The breakfast is good and the area is kept very clean. I will stay there again. | 5 | null |
On the list of super cheap NYC hotels with private bathrooms
I'm on a quest to find a list of 10 hotels that I would recommend in NYC for under $200 with private bathrooms. The POD 39 tops the list. This one is awesome, and the cheapest on the list, if you want to stay in Times Square (right next to the stage door for The Book of Mormon). The lobby will freak you out (so worn down), but stick with it. The bed was clean and comfortable, the bathroom sizeable. Shower head and dryer needed fixing but the front desk people seemed thankful to know this. So this stays on the list of "under $200 with private bathroom and clean bedroom." It was actually under $150. TV works, comfortable bedding. | 3 | null |
Great location-park offsite if can and walk everywhere
Had a wonderful room overlooking the Charles River on the 25th floor which was stunning at night. Within short walk of T, Newbury Street, Hynes Center,Prudential shops. Staff was nice. Elevators very slow and overcrowded. Parking very expensive($41/nite). | 4 | null |
A grand old lady starting to show her age
Overall, my experience has been good. The service is good, the food is very good, the room is clean and comfortable, and the location is excellent.
There are little things that prevent this hotel from getting a rating of 5. There are too few outlets, and the ones that are here are full. So plugging in my computer, peripherals, chargers, CPAP, and so on is a challenge. Fortunately, I travel with an extension cord.
The air conditioning/heater is an older style that requires me to turn a knob to turn the fan to hi/med/lo, and the thermostat has seen better days. The fan is noisy - it sounds kinda like an ice machine. I turn it off at night so I can sleep - it's definitely not just white noise.
There is a reel and receptacle for a laundry drying line, but there's no line. There's a missing rod from the towel rack. Repairs are somewhat obvious, and a bit sloppy. While the housekeeping department seems to be top notch, maintenance doesn't seem to have the same standards.
The view, at least from my room, is not good. I can see the building across the way. I have a balcony, and after wrestling the door open, if I lean over the rail, I can see the top of the Washington Monument.
I would (and will) stay here again, because the overall experience is very good. The price is decent for the area, and the service trumps the bits of sloppiness and age that show. | 4 | null |
San Diego
Valient but failed attempt at making a functionally obsolete property into a hotel. Room was uncomfortably small, bathroom ridiculous, elevators were quaint but unaccomodating to luggage or humans. The only saving factors were its location near my business destination and the excellent staff. | 2 | null |
Happy Hour was Perfect! Good Service!
I booked this hotel because it is known to be doggy friendly, which it was. If you don't like dogs, you may not want to stay here, because it is very dog friendly. Dogs of all shapes and sizes and you do hear some barking (which was fine by me).
When we arrived, it was the middle of the afternoon and very hot. There was no valet to greet us and assist at the door (I think they were dealing with the weddings that were going on). This made things difficult since I had a one year old in a stroller and a 50lb mutt who is excitable. I managed to get everyone out of the car and all items in the door and into the hotel to check-in. When I made the reservations, I requested early check-in, a refrigerator (for baby's milk and snacks) and a crib. Upon arrival, I was told my room was not yet ready (we were 1 1/2 hrs early) due to the fact that they were getting our special requests ready. Ok...no problem. The front desk recommended a nice place that I could eat with the baby and dog. Went for a meal and returned at 3pm. Our room was still not ready. We finally got to room around 3:30, however there was no refrigerator and no crib. I spoke with Sheryl in guest services (who was awesome and so helpful) and she had a pack and play sent right up and said that I could use the mini-bar fridge to store the baby's items. The pack and play was perfect for my son. They also provided a sheet and nice, soft blanket. He loved it. Sheryl also sent up dog bowls and a pet bed for my dog. It was great!
We stayed in a executive-king sized room. The room was a good size and very clean. There was absolutely no doggie smells anywhere in the hotel. The bed was comfy and the temperature in the room was warm at first, but cooled down pretty well. The hotel staff was so friendly to me and my family the entire stay. They were always giving my son and dog special attention and were very helpful with all of my requests and questions.
I used the pool one afternoon. It appeared to be pretty clean and there were plenty of towels. A lot of families and couples having a good time after a day of sight seeing. Also, there was a lifeguard on duty, which is a bonus.
My favorite part of the day was 5pm. This was happy hour time. After travelling a few hours in the car with a baby and a dog, Mommy needed a little drink and relaxation. It was nice to have a glass of wine and chat with other hotel guests. There was sangria and wine. Plus some flatbreads and a big bowl of olives. My son loved the mango juice. It was a nice way to spend a half-hour before going upstairs and starting the night-time routine (bath, books, bed).
Rock Creek Park and other small parks were near by to walk the dog. Additionally, the hotel is only three blocks from the Metro (DuPont Circle). On Sundays, you walk through a farmers market to get there.
I thought the service at the hotel was pretty good and I thought the room was really nice and clean. I loved the location of the hotel (close to Metro and Georgetown) and, above all, the fact that my dog was able to come with us. Thank you Hotel Palomar. | 4 | null |
Great price but......
Excellent location and price was good ..shared a 3 bed bedroom with two others- however will not ever return. The hotel looks great in the photos-howver it was DIRTY and very out dated!!
The air conditioners were filthy and rattled constantly-the bathroom floors were disgusting and had no fans available for air circulation.
Cleaning staff were lovely ladies doing their best however the room looked and felt like it had not had a thorough cleaning in a long time.
Tourists do not go to NYC to stay in a hotel room-BUT you do want your room to be comfortable and clean when you are hanging out !!! Would not recommend !! | 2 | null |
I Stay Here Every Other Week
Nice, relatively new hotel ... close to where I do business in the Houston area. This hotel meets all of my business travel needs. It is clean and comfortable with good internet connectivity. The breakfast is better than most, the staff is very friendly, adn the rates are reasonable. Like their advertisement says, staying there gives me a leg up on the competition and helps me keep all my ducks in a row. :-) | 4 | null |
Sprawling, Busy Plance
The Omni Shoreham is a huge hotel (nearly 900 rooms). Because there is a height restriction on buildings in our nation's capital it sprawls out along a ridge above Rock Creek Park. Many of the rooms overlook the park and have views of the Washington Monument and the higher buildings of Alexandria on the horizon. It is an older hotel, so the rooms are quite spacious. Ours (#893) had a large walk-in closet and an anteroom outside of the bathroom. The bathroom was quite small and there us a window over the tub-shower that makes the room quite cold on wintry days. We also had a small balcony with a nice view over a very nice residential area to the park and the city beyond.
The hotel is located just a block from the Woodley Park-Zoo entrance to the Washington Metro which makes it very convenient for zipping around the city. Unfortunately, while we were there one track on the Metro was closed for repair each evening. Check with the concierge or the Metro site on the internet to find out if there will be service disruptions during your stay.
We stayed over a weekend (when the hotel was not too busy) and on into the following week (when it was packed). Both the room service and the 'high speed' internet service suffered as the place filled up. On the Friday evening we checked in the doorman asked for our name and brought us our room assignment and key from the front desk. After that he continued to call us by name each time we went in or out through the front door. Because we are part of the hotel's frequent traveler program the internet was free, but regular guests pay $9.95 per day. By Monday when the hotel was full the internet service was so slow that it took nearly a half hour to send a single e-mail with one two-page document attached. We would have been outraged if we'd been paying for the service. Instead we were merely frustrated. On Sunday, I asked housekeeping for two additional bottles of body lotion. Instead we got several small bottles of hair conditioner and shampoo.
We had room service one evening. The meal arrived promptly when they said it would and the food was very good. Unfortunately, the deliverer failed to inform us that there was a tip included in the bill, so we gave her an additional generous tip. | 3 | null |
great location, value for money
my daughter booked this hotel and after reading reviews was dreading my visit but was pleasantly surprised, we stayed on the 11th floor and the room was good, bedding clean though the pillows were a bit flat. Everything you needed was there and a good view of the Empire State building. In a great location within walking distance to most sights and Penn Station right across the road. We stayed Memorial weekend and it was very busy but they let us have our room 4 hours early and after a long journey it was much appreciated. | 3 | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.