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Location and history are memorable but that' s about it.....
Being interested in and wanting to support the preservation of historic landmarks, we booked this hotel in San Antonio, although there were many other choices at this fairly high price range, within a half-mile radius. Our corner room was large, the bathroom adequate but the furnishings were early Sears catalogue and bore no relation to the historic character of the hotel. The pillows were tiny and uncomfortable, because they were filled with foam rubber. The breakfast area is much too small, when the hotel is full of guests and the buffet area is a mess, because no personnel seems to be around to service it. Even for a light eater, the quality and choice of food leave much to be desired. Unlike many other historic landmark hotels that we have visited, the Crockett is mainly memorable in its mediocrity. | 3 | null |
Convenient, friendly comfortable
Staff was very friendly and patient with my questions, location very, very convenient from NJ. Just a few blocks from the Ben Franklin Bridge. We went during the flower show and expected high prices, for the location this was a bargain. Not budget prices though. While boutique does not mean luxurious, room was adequate size, very comfortable and attractive and spotless. It looked like it had just been redone. Window was to an atrium, no noise at all from the street or anywhere else for that matter.
This was a spur of the moment trip from NJ. I was nervous about staying in a City. Didn't have to be. This was a neighborhood that was near the tourist spots. But felt more European than Touristy. Historical location (Only a few blocks to Carpenters Hall, Independence Hall and the Liberty Bell.) and the hotel building itself is old. Buses and subways close for visits to art museum. Lovely city. Check out the Heroes museum, on the way to Carpenter's Hall, surprisingly entertaining and not what I expected at all. | 4 | null |
I love this hotel!!
Hip atmosphere. Great rooms. Very helpfull staff. Great location. Hi-speed wireless internet. This hotel has everything i wanted or needed. Would stay here again! | 5 | null |
They just cannot get the charges right!
Our company booked this hotel through an online service by pre-paying via our corporate credit card. The stay was well enough but on our next credit card statement the hotel charged our corporate card instead of the the online service. When told of their error they refunded our corporate card then charged one of our employee's cards that was provided for expenses only. Over the course of the next two months numerous emails were exchanged with the hotel trying to resolve the situation which we thought was finally resolved in July. We chalked it up to unfortunate circumstances and lack of understanding. Now our other employee who was staying at the hotel at the same time has received his credit card statement showing the hotel has charged his own credit card for the hotel stay. Realize that this is three months later! Needless to say we are frustrated that what should be a simple and common matter of charging the online service for the stay has evolved into this chaos even after the online service provided directions on how to charge them. | 1 | null |
Not a nice experience...
Unfortunately we had a bad experience at this hotel. I had asked in advance for a feather free room. When I arrived all the pillows and the duvet were feather. On complaining these were replaced with three very small polyester pillows (each) and two nylon blankets that were literally full of holes and did not arrive in sealed packages but were just slung on the bed. In addition the room had a 'wet dog' smell. It just didn't feel clean and when I complained to the hotel's staff they just shrugged their shoulders and said it was all they had. The only good things I can say about this hotel is that the bathroom was fairly new and that it is in an excellent location. | 2 | null |
Perfect choice
Believe the reviews. Clean room, comfortable bed, large bathroom, air conditioning, free on-site parking: We found the Coventry Motor Inn to be the best deal in the city. It's in a convenient location for walking to restaurants and shopping and for driving to Fisherman's Wharf (and really, anywhere in the city), the Golden Gate Bridge and Marin County. With the refrigerator we requested, we were set each day for breakfast. The front desk staff is friendly and made us feel welcome. We were very happy with our stay and will return if (when) we visit San Francisco again! | 5 | null |
Wherever whenever... not that much
I came on thursday night (2am of friday) starving after a flight from LA, dont't ever think you can eat here because not only the grill was getting clean, I was told my burger would have had an hour delay and wasn't offered not even a salad. On Friday night we had a delay for towels but I understand that this is a punchi punchi hotel and all the staff are really bussy during the night. It is noisy, really noisy during the night but I can live with it.
On Saturday morning called again to get shampoo and soap but never came... really bad for what you pay.
I used to love the old Hotel Washington, this W not that much and I hope I don't need to end up here never again. | 2 | null |
JW Marriott Desert Ridge Resort & Spa - A Great Place to Host Your Next Corporate Event
The JW Marriott Desert Ridge Resort & Spa is where luxury and travel meet. Located in Phoenix, Arizona, you'll be hard pressed to find a better hotel to visit in the Valley of the Sun. Though it is expensive, the services and amenities are well worth the money. Perks associated with the JW Marriott include room service, full service bars in the downstairs lobby, a man-made creek, pool, fitness center, adjacent golf course, spa, and plenty of ball rooms for wedding receptions / business meetings. All rooms come with great views of the surrounding area. I personally visited the JW Marriott for a corporate meeting in June 2012. Staff at the JW Marriott were very accomodating to all our needs. Whether you are looking for a personal vacation or a place to host your next corporate meeting, I would strongly recommend the JW Marriott Desert Ridge Resort & Spa. | 5 | null |
Ok but not up to Marriott standards
My stay was only for one night. If it would have been longer, I might not have been too comfortable here.
1. Room: Large enough. TV works great. A/C struggled to cool on a day when it was not too hot outside. The A/C managed to cool down to about 71 degrees late at night. The restroom is extremely tiny. The beds were comfortable but the sheets were not the best.
2. Front Staff: I echo the sentiments from most comments here. They are extremely friendly from the 2-3 minutes I had to interact with them.
3. Location: I love that it is easy to access and just far away from downtown where traffic on 35 isn't bad. There's also a Target on the other side of the freeway if you need something. There weren't that many dining options to be found.
4. Breakfast: Breakfast was good. It was 10 bucks. I rather have the option to pay for a decent breakfast buffet than many of those free continental breakfasts that many hotels offer.
Overall, I was somewhat happy with my experience. A good A/C is important for me when I stay at a hotel. Unfortunately, my room failed when it came to that area. | 3 | null |
okay if you're not picky
I had read most of the reviews posted here before I booked, so I knew what I was getting into...mostly. I got a good deal on bookit.com and didn't pay full price, but if I did, I would have been very disappointed. The location is the best thing about The Powell and that's why I give it an average rather than poor rating. So close to Union Square and when you step outside the turnaround for the cable cars is right there. It is very hard to find due to the fact that there isn't much signage outside so I was happy I got a shuttle from the airport and the driver knew where it was. The hotel is old and shabby in places but the double twin room I had was decent size. The bathroom was updated with a new basin sink/faucet and new wallpaper. I didn't spend much time in the room other than to sleep a few hours which is probably why I didn't see the bed bugs until the last night. My friend had one on hers and I found 3 on mine. I brought my own sleep sack and didn't sleep in the bed covers, so I didn't get any bites. We told the hotel staff when we left and they said the room would be sealed and fumigated. Our stay was Febuary 16-19th, so if anyone books a room here, make sure it isn't room 314 and check any room you do get right when you arrive. It was a fun trip but all the cleaning/disinfecting I had to do when I got home with my clothes and suitcase just about spoiled it for me. | 3 | null |
Great Location, Nice Room, Price-only ok
I visited Washington DC with a friend for the weekend. We chose to stay at Rouge because it was well located for walking either to Dupont Circle or Logan Circle- the two areas we wanted to have easy access to. The hotel is very friendly, the weather was extremely warm and we were happy for the delicious iced tea and fruit scented iced water available in the lobby. Our room was extremely comfortable and attractive and was quite spacious for a boutique style hotel.
The hotel is well located . There is easy access to the Metro at Dupont Circle and there are lots of shops and restaurants in easy walking distance. The price for the room was $225.00 which was not a deal but what is anymore? | 4 | null |
Hotel is falling apart and is now a very thuggish nightclub at night.
The hotel now turns into a nightclub at night, and not a nice upscale one at that. The club patrons roam around the hotel floors looking for women to harrass and try and take advantage of. The hotel seems not to care, and caters to the club goers over its actual paying customers.
Also, the hotel is falling apart. Prepare to wait 15 or more minutes to retrieve your car and the elevators can up to 30 min to get down. Many items in the room did not work or were broke. The carpets look like they have never been cleaned and are mostly just stains these days. | 1 | null |
Pros and Cons
Loved it and hated it. The AC was on in our room when we arrived on a very hot day. Loved it. Found out that the thermostat was defective at 1 AM when the temp dropped to 54 degrees though I had it set at 70. Hated it. The TV didn't work. Hated it. They fixed it right away. Loved it. Room was fine, clean, everything worked. Loved it. Not the room I had requested (handicapped). Hated it. Nice pool, good breakfast (cooked to order). Loved it.
In all... bad maintenence, so-so management. Good hotel otherwise. Nice breakfast. | 3 | null |
With Four Seasons's Name Without Compliant with Four Season's Standard
My wife and I flied to Denver from Australia to celebrate our 2 years wedding anniversary from 29th-Jun to 1st-Jul
We used to stay in Four Season in some other country like Qatar, Indonesia and etc with very good experience. Because of this time was for our anniversary, so we chose a corner room which pays $50 extra than the standard room. Therefore we had a higher expectation for our stay. However, I have to say I was total disappointed for the facility from this hotel and some services provided. Overall Four Season Hotel Denver did not meet our expectation. Here I just list some of the points for other visitor’s reference
1. The hot water system did not work completely for standalone tub at our the 2nd day‘s stay. That made the tub as decoration only. For a 5 stars hotel, this is not acceptable!
2. Drainage system was not in working order, have to call engineer to fix it.
3. The shampoo, soap, and lotion in the shower room did not been re-filled at the 2nd day, we have to call house-keeping by our self to equip them.
4. For our most important anniversary dinner in Edge restaurant, we did wait almost half hour for to get a seat which under even we had a reservation. This makes this reservation system like a joking.
5. Try to connect to internet inside room without any luck, then called front desk for help, and they said they would call me back, unfortunately I never receive the call back. (It was proved that the internet system was down for few hours, in this case, reception should be informed by IT dept at least, I may say there is lack of commutation for the system)
6. Ordered one beer at the pool side, and then give me another alcoholic drink instead. (even though, they did not charge me for that drink)
7. Pool was closed for private uses at 6pm on Sat without inform guests, except the ones came to the gate of pool to check the sign before the event. why not send a note to each room, or hang a sign at the porch in each leave
8. The dessert on the glasses office table charge $5 without any price tag nearby. We all thought that was a welcome sweet with free of charge!
9. Scale in the room was not working, another decoration.
....
All those things above are all acceptable and common for a 3 stars hotel. BUT, as a 5 stars hotel under four season’s name, charges almost $400 / night, they should not let their guests have such many experience just within only 2 nights!
With some improvements, I wish Four Season Hotel have a good business in the further. | 2 | null |
Very Good, but overpriced
This Doubletree is conveniently located to most things in midtown. The room as average, but it was difficult to regulate the temperature in the room. It was very cold! The bed was very comfortable and the room was clean. The price was too high for the value. They charged for Wi-fi and there is no coffee machine in the room (really?). | 4 | null |
Welcome Back
We took a chance based on reviews and "snique ..." to try this hotel, and we're pleasantly surprise as to how nice it was. Greeted at the door by "welcome back" and the desk by the same, was a bit odd (the manager said we say it so that you will come back), but with the gracious service, we can understand why.
The check-in was smooth and got a room even thou we were early. We booked a suite with a king-sized bed, and it was gorgeous and roomy. Funny, they said balcony, which was there, but no view except a wall from the next building!). Living room area had comfortable sofa bed chairs. The bed was great! Never slept better. No noise from the hallway (or even the elevator. The room was immaculate. The shower had one of the large nozzles that simulate a rain shower, and it was great taking a shower in the morning. The check-out was smooth and courteous, as was everyone on the staff. | 5 | null |
great stay
We spent a weekend in Seattle and wanted to be located downtown. The Executive Hotel was perfect for our needs.
Location was ideal - a few blocks from the Conference Centre, Pike’s Market, Westlake Mall (monorail to the Space Needle) and downtown shopping.
Staff (front desk, doorman, housekeeping) were professional and friendly.
The room was spacious enough for three adults. The hotel is an older building – lots of character but well maintained. The bathroom was the best (got to love it when plumbing works and works well!).
What I loved
- the ear plugs supplied with a note about the city symphony. Our room faced a main road but we didn’t find street noise to be a problem.
- black/white honeycomb tiled bathroom floor
- great shower pressure, lots of hot water and the toilet flushed well
- vintage looking light fixtures
- bed was very comfortable – pillows, quilt, (all I can say is we got great sleep)
- no ick factor when we walked in
What I didn’t like - difficult to come up with anything serious! Maybe… lobby was quirky and parking was around the corner? Not really, it added to the character of the place. We did hear our neighbours but only the murmur of conversation. Didn’t hear the television or running water! The only real negative? Had to hunt for a convenient plug in for the hairdryer (we got caught in a rainstorm) – for some reason it wouldn’t work in the bathroom plug.
Would definitely stay again and/or recommend the Executive Hotel! | 4 | null |
2nd time at this hotel, sorry ...but that was the last one
Last year (2011), we went at this hotel. A that time, we did have a good time. Of course, I totally agree with people: free parking, outdoor swimming pool, small fridge in the room,10-15 minutes walk distance from Times Square and the same for the USS Intrepid. So this year, when I made my reservation, I know exactly what to expect. I know, that rooms are just OK, that elevators (only 2) for the back part of the hotel (level 4 to 6) are slow and more than tiny, and when you have finally succeeded to put your luggage cart in it, you can barely get in it. I did also know, that bathroom in rooms are tiny also. I know, that for the price (about $200 per night in peak season, including the interior parking), you have to compromise on something. This year, I found that mattresses were unconfortable and make a lot of noise when we rolls over (by the way, my wife and I are really far from overweight). I also did notice on our arrival, that this year, they place huge rat traps (about 6) in their ourdoor gardens (3rd floor) adjacent to the swimming pool. But on our last night we discover 2 small rat traps under our beds (I've got pictures to prove it). We've got a hard time to sleep that night, and were really happy to know that, that was our last night. Next morning, I mentionned that to the clerk, when I was checking out. She just told me, that "it's in case of...and that is just as a measure of protection". | 1 | null |
Very bad value
If you are up for a hotel, the main purpose of which is to extract as much money as possible from you, this is the place to stay in San Diego. Otherwise, head for one of the many other hotels that are closer to downtown and where you won't feel trapped in an alternative universe. Here are some numbers to consider if you are traveling with your family: $22 a day to park your car, in a location where there are acres of open space. $30 per person for breakfast, including tax and tip. Or you could eat at the in house Starbucks. $3.99 for a candy bar. $11.95 per day for internet. See where this is going? The hotel can get away with this because with the exception of one deli on the marina, there are no other options for eating within two miles except for an equally expensive Hilton. The hotel itself is fine but so are many San Diego hotels. Your choice, just be aware what you're buying into. | 2 | null |
Great hotel in great city
My daughter and I stayed at this hotel for 4days. It is in Times Square so it is an excellent location. The security is great. We had some drinks at the bar overlooking Times Square. The drinks were pretty expensive but what can you expect. It was a bar to sit and people watch .....
The bed was one of the most comfortable bed I have had in a hotel. Our car was parked there for all 4 days and it was very expensive to leave your car there next time I would probably make other plans. | 5 | null |
Not Wowwed...
Stayed for 5 nights over the Labor Day weekend. The hotel is a great value and centrally located. It's not wonderful, but it gives you what you need. The staff is courteous and we didn't have an major issues with our stay. Housekeeping is really slow. We were in and out of our room all day Sunday and it wasn't serviced until after we left at 4:30pm. I don't think I've ever had my room serviced so late. We heard complaints from a few other guests that their rooms weren't ready well after the 3pm check-in, though that was not our experience. The beds are very soft, even if you have them turned all the way up to firm. The pillows are very soft as well. Our sheets barely fit on the bed, which I thought was kind of weird. You don't pay a lot to stay here, so I guess you have to lower your expectations a little. | 3 | null |
Needs an update
While the location of this hotel is good, close to subway and lots of different fast-foodish options, it has some gaping faults that detract from the experience of any traveller (for business or pleasure).
The hotel is dreary and dingy and desperately needs an update, the hallways smell like dirty and old hotel hallways..maybe the carpets are musty. There is no bar of restaurant of any kind: if you arrive later at night, you are skipping dinner or you have to venture out into the neighborhood (not the best, but I will get to that). Breakfast is a sad affair: no eggs or other hot items, just cereal, bread and bagels with a toaster and plastic plates/cups/utensils. Sad.
A scary looking guy tried to sell me drugs on the corner near the hotel. This makes me think that the neighborhood is not so nice, or bordering on sketchy. Would not walk around alone at night, as a woman.
The good points that save the experience from being a total failure? The staff is very kind and helpful, and the maid service does a great jobkeeping the dingy rooms clean.
There must be something better at this price! | 2 | null |
A good boutique hotel
Stayed here for business/conference. The lobby and history of the hotel is worth the stay, be sure to see the marching of the ducks. The in-house restaurant was overpriced, average. Good location. I wasn't here long, but it was a nice hotel. No problems. | 4 | null |
Don't do it! Stay somewhere else
We booked a five night stay using travel points on our credit card. We stayed in a fourth floor riverview room. This was one of the filthiest hotel rooms I have ever stayed in. Bathroom was atrocious. Hair on the floor, mold and soap scum in the shower, shower head broken, etc., etc., etc.. The first floor reception area is the only decent part of the hotel. Location, parking, service, amenities are all cut-rate. Stay at the Hyatt. That's where we went after the first few days. No refund for credit card travel points, but we slept much better. | 1 | null |
Bad - Bad - Bad Experience
This has to be the worst hotel I have ever stay in. At check in the staff were discussing a guest complaints while I waited for them to fnish so I could check in. The first sign of a problem! The room was marginal at best for comfort....the shower had mold and had roaches and the rates were much higher than their normal rate. The parking lot had a car running most of the night outside my window and drug sales happening. Obviously a hotel that rents by the hour. | 1 | null |
Typical Kimpton . . . excellent.
Ok, so it's a Kimpton. If you travel on a regular basis and stay at Kimptons, you'll know what I'm talking about. It is pure and simple a great hotel. Kudos to Jean Luc and Robbie at the front desk for being so helpful. Stay here, it's so convenient to everything. Looking for local nightlife, try TheWit rooftop and Public House, both only blocks away. | 5 | null |
In town for conference.
On a recent trip to Chicago, we found that the hotels blocked for the American College of Surgeons were already booked. I turned to Kayak to find other accomidations near the Miracle Mile. The Doubletree was in the right location for the meetings and for shopping and nightlife without having to get a taxi. The hotel was clean and the staff friendly.
The concierges were very helpful. Taxi's are not as plentiful in the evening as they once were, so they came in handy in getting a car at the time we needed for the airport and when we went away from the city.
The value was the big perk in this reservation. We were already spending a lot of money, so at over a thousand dollar savings for this hotel vs. the block that the ACS had, made it perfect! | 4 | null |
Disappointing - compared to the other W visited before.
After my amazing experiences at the W Montreal and the W Times Square, this hotel did not meet expectations. While I was upgraded to a "spectacular" room due to my SPG status, the room was smaller than the one I had last August at the W Times Square. There was nothing very spectacular about it but I really love their beds (love Westin Heavenly beds too btw).
The staff seems very hurried all the time. I tried to request for the Acura car and went to see the concierge and instead of helping me out, asked me to go see the driver myself and I had to go book it myself instead of her simply just giving the guy a call while I was at her desk!!! They all looked too busy to talk to you or care. That is how I felt.
The counters for the checkin/concierge are way too high (I am quite petite) so everyone seems to be towering and looking down on me when talking to me. Not pleasant at all. Could some of them maybe smile? They all looked like they had a very long long day ... Well I had a long day too and I came from another country so please try to smile ... I felt I had to cheer them up!
Upon coming back from a late night out @2AM on Saturday, I was rushing in to get to bed and while I turned the corner to get to the lifts, security? accosted me rudely and instead of telling me what he wanted, gestured the shape of a card? I was confused (and tired) so I moved on but he then tapped me on the shoulder and said "Your card" ... Why the gesture? Am I a dog? Simply and succinctly say "Your room card please Ma'm" - I am no mind reader and certainly do not respond to gestures that I have no idea what it meant. Also the man was not very well identified as W staff so yet another reason why I did not stop and try to dismiss him. Also since the floors 3 and up require room cards anyway to go up the lifts then why do I need to show my card first? If I do not have a card then I cannot get upstairs don't I?
The lobby is also very noisy, open and always busy so forget about a quiet evening where you can have a drink with friends.
I still love the W brand hotels in general and I also love the Bliss Spa products. I chose this particular hotel thinking that I would have time to go to a spa session during my stay but ran out of time. It is in a very good location though and I might go back with enough incentives ... | 2 | null |
Comfortable property, great location
We recently spent 6 nights at this hotel. We are Diamond members and were upgraded to a corner suite which had an absolutely fantastic view of the City. Furniture is somewhat dated, however, very functional. Bed was comfortable, A/C, shower, etc. worked perfectly. Elevators are divided into banks for different floors so service was very quick. Breakfast at the hotel restaurant was good, although we did miss the old brunch buffet they had on the top floor. That was a special treat with total view of the City. I understand this area is now reserved for private parties. They no longer have an Executive Lounge at this hotel. Overall, great stay. | 4 | null |
Very good location
Travelodge is right at Harrison Red Line stop on the CTA. Cheap way to get there from O'Hare is to take the Blue Line, change at Jackson, and Harrison is just one stop away in the direction of 95th Street.
I walked to Chicago Insitute of Art, Navy Pier, Aquarium, Field Museum, Willis Tower, and Union Station from the Travelodge so I found the location very handy indeed.
Check-in was a breeze, the young woman was very friendly and accommodating as my friend was coming later so she sorted out all the check-in details. The room was a Deluxe Double Room with Two Double Beds and was a very nice size with a good sized bathroom and kitchenette. I found the bed very nice, it was very soft, and I like that. Yes, the aircon unit is loud so if you can't sleep with loud noises this may be a problem. Neither of us had an issue. The only thing that annoyed me in the hotel is the wait for the elevator. We were on the 10th floor and had to wait a long time to get the elevator each time we used it. But that's nit-picking.
Overall a more reasonably priced downtown hotel you will not get in Chicago and we left feeling like we had a good stay and good deal. | 4 | null |
Prostitution abounds at this Korean-owned hotel
With an ill family member in the neighborhood, we didn't want to impose by staying in their home. So, we picked a place close by their home a BIG mistake.
Our stay was horribly disturbing and we left during our first night. There is a combination of parking lot ladies and Korean girls coming from the restaurant. Over the coarse of two hours, one extremely loud Korean girl hosted three men and was quite loud in her room. The lot lizards were, at the least, more respectful and kept the noise to their footsteps.
It also seemed, by the number of trucks, trailers, campers, RVs, etc., that this is the type of place you DON'T want to be in, even if you are a user. | 1 | null |
Don't stay here
Our families booked 5 rooms in mid-June for a funeral of an immediete family. Some of us were staying here for a week before the actual funeral.
The night before the actual funeral, the relative tried to enter the room, but it was occupied by another guest! We asked where our belongings are, and they said that they entered an empty room.
Long behold,. the hotel gathered our personal belongings without our permission and put it on a rolling rack. Even an undergarmet was hanging off the rail. Belongings was shoved in a boxes. Old clothes was combined with new clothes (even outfit to the funeral) This MOtel have no compassion or customer service.
When talking to the Service Desk Manager (Tuan), he did not admit his faults, blamed us for the mishap, didn't want to comp us, or even try to make things right. He was able to comp us (20%) which was still 98.00 a night, which is over-priced for this place. In addition, alarm clocks and fridges did not work in our other rooms.
I don't reccomend this hotel even with Free wifi and breakfast because they will treat you like trash(literally). - Pictures to prove. | 1 | null |
Not worth the price, at all
I don't have terribly high standards for hotels...a comfortable bed, a clean room, and peace and quiet, and there's three stars right there.
The Hilton struck out on two out of three of these: the beds were rather stiff and uncomfortable, and the guests at the hotel really loud and management seemed to care little. We were woken by three fighting, screaming teenagers outside our room at 3 AM. We called the front desk who said they were sending security. We waited 10 minutes and ended up confronting the (very drunken) girls ourselves.
We were using points; had I been paying out of pocket this probably would be a 1. The pool and fitness center were nice, but that and the cleanliness are about all I can give them. | 2 | null |
Small rooms, wallpaper falling off the walls, mold in the bathroom..
OK not our best choice of hotel.. the location is what sold us on it.. the location is awesome! but the hotel itself is old and needs a new cleaning and maintenance crew.. OH and if you do valet parking.. make sure you do not need your car before 7 AM!!!! they do not operate until that time. | 2 | null |
Could have been better....
This hotel could be more accommodating... I've stayed here twice and both times there were little things that just made me decide I will NOT come back here again. They were not flexible as they could have been with check-outs. The rooms were just OK... and service mediocre at the front desk. If they could just be a tad more flexible and helpful it may turn things around... but reviews are right. | 3 | null |
Mixed feelings
So, where to start - I always ask for a bathtub as I love a long soak. There is a bathtub but its half size so no chance of a soak. This could easily have been pointed out when booking but wasn't. On arrival, when asking for a full size tub was told it was $200 a day more for room with full size tub. Also, I'm pretty sure we're in a standard/superior room when we booked & paid for a deluxe. Our room & bed are tiny, friends staying here have much larger room & bed & we booked the same. Fortunately, its such a great city so you don't spend too much time in your room. The bed is small but very comfortable, Frette sheets delightful (& robes & Aveda toiletries). Asked for late check out only to be informed that from 12 noon to 6 pm would cost $249! How?? Lastly, the free wine & breakfast are a really nice treat but I have never been to a hotel that has a room service menu that doesn't have any breakfast items on it. Maybe its an NYC thing not to want to have breakfast in your room.... Location wise, the hotel wins, & the staff gave us great bar recommendations. When returning to my room after 5pm yesterday house-keeping hadn't managed to get to my room. Surely not 4 star service, turn-down/house-keeping happened when I was out for dinner but no choccies tonight!! On the other hand, we did recieve a bottle of wine when we mentioned it was our anniversary. As I say very mixed feelings. Can't say I'd reccomend this place........... | 3 | null |
never again
we went to this hotel from las vegas for our 40 wedding anniversary all though staff was friendly this hotel needs up dating carpet in my shed is cleaner looks as bleach has been dropped on it in places blinds in room very dirty and did not fit right did not take clothes out of case as did not feel the wardrobe was fit to hang anything stayed out as late as possible so we could just close are eyes and not see anything bathroom door would not shut good point towels and sheets changed every day thank goodness | 1 | null |
great escape in fell's point
We always go to the Preakness and enjoy the weekend in Baltimore. The B.O. was a wonderful place to stay with large suites and, as they claimed, a fabulous bed! I loved all the GREEN touches. The breakfast was swell too. | 5 | null |
Excellent Staff!
I mentioned to Vanessa, at the front desk, that I was staying overnight after a surgery. She upgraded me to a more comfortable room for myself and my caretaker, with easy access to the elevator, at no extra charge. In an era where customer service is a thing of the distant past, it is SO refreshing to have someone do something simple that makes a big difference in your life. THANK YOU RED ROOF INN! Clean, comfortable, accessible - awesome. | 5 | null |
Great Front Desk Manager
I have stayed here at least 4 times in the last 6 months and it is SO convenient to everything and reasonably priced. The rooms are nice size,quiet, and clean.The front desk is always pleasant and eager to please and if something isn't as promised they go out of their way to make it right. The Front Desk manager, Kerman, sent me an email apologizing when the staff took 2 hours to bring up a coffee maker to my room and promised an upgrade and better service on my next stay. In this day and age you don't often find this kind of customer appreciation! I intend to stay here on every visit to NYC ( my daughter lives in Manhattan) which will be often!!! | 5 | null |
Wonderful Rooms
Except for the bartender, the people at the Talbott were very helpful and friendly. The hotel is in a great location for walking to shopping and restaurants. We had a suite and it was huge. The bathroom was the largest I have ever had, and great for getting ready in the morning. The bed was very comfortable. The TVs were slightly confusing. We never did get our IPOD to work. A couple complaints about the room - there was not a mini-refrigerator. Instead of putting in those over-priced mini-bars (does anyone really purchase stuff out of these things?), have refrigerators. The other issue was the annoying sound of the elevators could be heard in our room. It sounds like an airplane going over. These elevators were very old and slow, and most of the weekend, only one was working. We ate in the restaurant for breakfast since we have $30 credit each morning. If you don't have breakfast included with your room, I would go somewhere else. It was OK. The orange juice was watered down badly! | 4 | null |
Meh....
Just got back from a 2 night stay in Miramar. I chose this place since it seemed a step up from a Motel 6 or Super 8. The reviews seemed decent online. When we arrived and I first saw the hotel, I realized I had probably made a mistake. Another reviewer had pointed out that there is a very nice Holiday Inn across the street (which is slightly more expensive per night but a TOTALLY different world. In retrospect, the extra $20 a night would have been worth it). The Best Western is kind of shabby and worn down. It needs paint. The pavement and sidewalks are dirty and there is debris and trash in the parking lots. The actual rooms were nothing special. We could have gotten the same quality for less. We arrived kind of late (9 pm) and our kids were tired so we were grateful to the very succinct and efficient person (an Asian college-aged girl) who got us checked in quickly. When we got to the room, it had a weird smell in it...kind of medicinal and one of the windows had been cracked open. I'm thinking housekeeping had used some kind of deoderizer (or bug spray) in there and it was lingering. There were two big black spiders on the wall (not dead)! Anyhow, it was late and as I said, we were tired so I didn't bother asking to switch rooms. In the morning, we walked over to get the free breakfast just a few minutes before 9 am. On arrival, we were told their free breakfast closes at 9 am (is this UNUSUALLY early for breakfast to end or is it just me?). The same receptionist from the night before let me sneak out some yogurts and juice for my kids. Very nice gal. Good customer service. On the whole, it wasn't the worst. It's just that the place is rundown and for a bit more money, you get a whole other hotel experence at the Holiday Inn across the street.Some of the reviews I had read and their descriptions of their hotel property lead to expect one level of experience and I was seriously left expecting something better. | 2 | null |
Terrible
My Organization decided to use this venue for a banquet that we have held for 3 years. The banquet was held at this same location last year and we were informed by the young lady working in the Catering Sales that the hotel was going through a remodel and would be in even better conditions for this years banquet. Needless to say the hotel was still under going renovations during the banquet which was horrible conditions for our guest. We also had issues with our Catering Sales person following up after numerous phone calls and e-mails. These issues have continued after the event when we attempted to make a complaint and still have issues speaking with someone to follow up. I personally booked a room to stay and was not pleased to have the odor of wet paint on the stairwell next to my room. We also had an issue with a guest that left some items that were placed at the front desk and when I called to inquire about them in order for them to be picked up I was told there were no items when the people at the desk never looked. After my out of town guest had to call back to the hotel in order for them to find the items. This is the worst customer service I have ever experienced and I will never stay at this hotel again. Regardless of a remodel, if you do not have proper associates in place their is nothing a remodel can do to change the issues. | 1 | null |
Centrally located
The Washington Plaza is centrally located in D.C. - near the Metro, bus lines, and easy walking distances. Newly updated - great pool - front desk is accommodating. The Plaza has its own garage, so you can park yourself, and come and go as you please, with just one fee. | 5 | null |
Terrible Check-In Pretty Much Ruined Trip
We are frequent travelers and up until last year were Hilton Diamond members. We have recently stayed at some of the finest resorts in the Phoenix/Scottsdale area: Four Seasons, Royal Palms, Westin Kierland Villas, and Princess. We were expecting the service at the Arizona Biltmore to be on the same level as these resorts. It most definitely was not.
Upon arrival, we valet parked our car. More on that later :(
At check in, I inquired about upgrading our room. The woman at the front desk was completely clueless. My husband and I got the impression that she had never worked a front desk before and this was her first day working in the hotel industry. This is a WALDORF property! After about 15 minutes of her not understanding what I was asking for and my husband ready to completely lose his cool, I finally requested she find a manager. He was accommodating and found us an Ocatilla room, which we paid more money for. I don't understand how the resort's first foot forward could be someone so poorly trained and clueless. I talked my husband off the cliff and we headed to the room ready to put the past 30 minutes out of our mind and enjoy our vacation.
Not so fast. We had asked the valet to get all of the bags out of the trunk and requested they be brought to the room. When they arrived, one of our bags was missing! Our bags had been sitting on a luggage cart the entire time we were hassling with the front desk and we were sent into panic mode as to where the bag could be. Murphy's law, it was the one bag that we absolutely could not lose. Eventually they found the bag (claimed it had never been taken out of the trunk) but WOW what a TERRIBLE start to this vacation!
The rest of the stay was just okay. We got massages and facials in the spa and my husband said it was the worst massage he's ever had. Mine was pretty good. Our upgraded room in the Ocatilla section was about as far away from the main entrance as it could be and was a good 10 minutes walk. We're young and in good shape and it was a haul.
I really can't see wanting to stay here ever again. | 2 | null |
Just ok
My husband and I stayed there for one night recently and I have to say the beds were extremely firm and uncomfortable. In addition, the surroundings are outdated (even though the hotel was remodeled in 2006).
Also, I in advertently left my phone charger in the room and when I called back to see if it was found, I was transferred to Housekeeping, and I never received a return call.
One bright spot though was the breakfast, there were many options to choose from and all the food was fresh. | 3 | null |
too bad - really bad
This is a review particularly about the 29th street location (G'town suites has two hotels in G'town). I have stayed at both places several times, and both hotels are way overdue for a renovation. But if you like the 80s charme and don't mind cooking your pasta on a quarter century old stove, the 30th street location is actually OK. Big rooms and all basic amenities available. But the "Harbor front" location is just plain bad. Dirty, broken, smelly; with a matching attitude from staff (stains on floor, broken door knobs, filthy carpets, broken bulbs, chipped cairs/desks, corridors that had the pleasure of soaking up 25 years of cooking smell, room doors with 2 inch gaps, windows that don't slide open, and staff that just don't seem to care.) Although their staff move between locations, their attitude seem to be worse on 29th street. The locations are fantastic, and Georgetown is obviously a great place to stay, but it deserves better than this. Especially for long term stays, and for $200+ a night, G'town suites on 29th street is just plain awful. | 1 | null |
Good location, but a bit worn
This hotel was very convenient for a trip to the Inner Harbor. You can catch the Circulator straight to Penn Station if you're coming into town by rail.
The hotel was historic - which was good, but it also just looked very worn down. The fitness equipment was old and squeaky, the wallpaper was worn, it just felt old.
That said, the service was great. Check-in and check-out were painless, they watched my bags for me while I played tourist, the room service was very fast and friendly. The hotel was also clean and quiet, which made it a nice stay.
I would recommend this hotel for a trip to the inner harbor. It didn't blow me away but for the price it's a good deal. | 3 | null |
If dirty sheets and linens are your thing ...
We checked in late and just needed a locked room with a bed and bathroom - with reasonable expectations of what was possible in NYC - and didn't quite get that. Room hadn't been cleaned - mystery red substance we're hoping was nail polish by the closet floor, damp towels thrown on the beds, and make up all over the pillowcase and sheets. Pulled the old coverlet over the bed and called it a night with sounds of boho charm below (actually more charming than the "hotel") - then woke up to a cold shower. Left as early as we booked late and I'm guessing manager made assumptions about "spoiled Americans" as he made a philosophical remark like "Hey, that's travel" - I've been to multiple countries and stayed at places in various budget ranges and while the privacy makes this more than a hostel, the lack of sanitation makes it worse. Lots of comments here point to same ... So start listening! Won't be back, especially with cleaner, cheaper options in same area and all around if planned/planning ahead (Hotwire!). Agree with previous poster, Henry Rollins and Slash might have stayed here in their up-and-coming gigging days - but none of that makes this cool. Their standards have been raised and so have mine. | 2 | null |
Wedded Bliss
We (my niece & her 2 sons-5 & 3) arrived at teh hotel 09/19, we checked in, we were given keys, we went to our room, keys did not work. We went back to the desk & were given new keys. We entered into a 2 bedroom suite ( thought we had been upgraded, not!!). After we ate dinner, were ready to turn in for the night, I hear a knock @ the door. We are asked to leave & given keys to our new room, because we we given that room in error. We did not have to "rush", but we had to be out by midnight. We finally moved into our new room: there is no dishwashing liquid to wash dishes either in the dishwasher or by hand. I had taken my Roku so that the boys could be entertained, but was unable to get a wireless connection during my entire stay ( 09/19-09/23). My brother & sister in law needed the shuttle to take them to the airport 9/23, but were not added to the "list". The rear tire on the "shuttle" was completely bald, it was all thread. There were small shrubs near some of the rooms that needed t/b trimmed so the guests could enter their room. The stairs that lead to the upstairs suites could use some stablity, they were a wee bit weak. If it weren't for those minor incidents, t was a very nice stay. I hope if I have to stay at another property, their wireless connection is stronger, better yet I hope they have one. | 3 | null |
Average business hotel
During the summer months, most Del Mar/La Jolla area hotels raise their prices and I was looking for a reasonably priced hotel room. I chose to stay at the Doubletree because they had a great room promotion, only $95/night if you prepaid your room in full. I'm glad I didn't pay their regular rate which would be about twice as much. The room and bathroom were very clean, and the furniture was ok. The bathroom door was a large, heavy sliding door which was almost impossible to move, and had peeling paint and wouldn't close all the way. The light in the bathroom buzzed loudly and I had to turn it off at times or it would drive me crazy. I expected more from a hotel which caters to the business crowd.
On a Tuesday night around 4 am, my third night there, I woke up to pounding on my door, someone trying to break into my room. They were trying to unlock my door with a key card, and trying to open the door. I got up and yelled at them to leave, and after what seemed like several minutes, the person (probably drunk), started pounding on the door of the room next to mine. A few minutes later he says 'sorry' and goes on to the next room. I know this isn't the hotel's fault, but that gives you an idea of their clientele.
I missed having a refrigerator, a microwave, and free wi-fi. The free parking was a plus, as was their signature chocolate chip cookie. | 3 | null |
Great location, HORRENDOUS MANAGEMENT
This hotel is in a great location in NYC and is quite reasonably priced. It is within walking distance to a number of landmarks/tourist attractions as well as the subway. There is a Walgreens around the corner and a number of restaurants quite close. It is also very easy to get cabs in front of the hotel so transportation is never an issue. This hotel is also off of a major street that is quite busy, so it was very safe, even late at night. This hotel is also a bit further from Times Square so it is not quite as busy with tourists during the day as the Times Square area is, whcih is nice if this isn't your first time to the city.
The hotel rooms are quite clean and well maintained. The front desk staff is also extremely helpful. I would like to mention that a front desk person named Elvin went above and beyond to make our stay more comfortable, and was excellent in recommending restaurants, and providing us with any info we needed.
The superior service of the front desk staff does not rub off on the management at thhis hotel though. Upon returning from a day of sightseeing, we arrived at our room to find the door had been left open by the housekeeper. This concerned us very much since our money/passports/jewelry was left in the hotel room. After ensuring our belongings were intact, we called down to the front desk to speak with a manager about this incident. The manager told us that the housekeeper went to get more towels for rooms on our floor, and that is why the door was left open. There was no housekeeper on our floor at the time, and it was well after they usually came during our stay. If the manager just apologized instead of trying to make up an unrealistic lie/excuse this wouldn't have been as much of an issue. If the manager wasn't lying, then their policy of leaving rooms open when staff leave the floor is even more appaling The manager did not even offer an apology.
Upon returning home I decided to try and contact Hilton to have this issue addressed. I emailed every day for over FIVE WEEKS trying to get a response, and I was ignored by the management of the property. The Hilton head office finally offered me a 2 night stay at any Hampton to make up for the open hotel room, and the fact that I was ignored for over a month by the management of the property.
This hotel is in a good location, offers good prices, and has very friendly and helpful hotel staff, but if there is ever an issue, DO NOT expect management to do anything about it or to contact you afterwards. | 3 | null |
Does not live up to the description!!!
I travel to NYC 6-8 times per year and this is the first time I stayed in the SOHO area. The description and photos of the Holiday Inn seemed to match what I was looking for and what a disappointment. First, the staff at the front desk are UNBELIEVABLY rude - from the minute you walk up to the desk, before you even open your mouth - they are rude! I booked and paid for a room with a king bed on a high floor "with a city view". I first got a room on the 4th floor with 2 double beds. I had to go back downstairs to advise the rude desk cler that the room had 2 doubles and then show her my email confirmation from the hotel that I had booked and paid for a room on a high floor with a city view.
We were moved to the 11th floor (after being told a few times that there were no rooms available, one miraculously appeared) and our "city view" was staring at a plastic covering over an apartment or hotel that is being built across the street and then to the left the top of a parking garage. I pulled up the description of the room on the internet and it said you will enjoy our "amazing" city view. What a joke!
The rooms are MUCH smaller than the pictures make them appear and the furniture is very cheap looking, very fake looking wood. The "triple-sheeted bed" had holes in the sheets and there was dark hair on the sheets - not mine or my boyfriends. The bathroom had dust and dirt all around the rim of the sink and I just felt like I needed to wear something on my feet while walking around the room.
The heating and a/c unit was a window one that even when you set the temperature turned on and off every 10-20 seconds (I am not exaggerating!) and wax extremely loud. Also, the inside of the elevators were filthy and the doors appeared as if they'd never been wiped down.
I generally stay in midtown in the Hampton Inn, Hilton Garden Inn (both on 8th), the Michelangelo, or Staybridge Suites - which are all SO much nicer than the Holiday Inn Soho. We will never go back.
False advertising, unfriendly and rude front desk staff. The only one who was nice was the guy who arranged a car for us and held onto our luggage. DO NOT stay here - you will be disappointed. | 2 | null |
Very Rude Front Desk Staff
We stayed in the New Yorker for 7 nights for a vacation in March. I will start with the positives - the location of the hotel is good being just a few blocks from Macy's and the Empire State building. It is also next to Penn station so convenient for getting the Skytrain to JFK. The Tick Tock diner and Coopers Tavern restaurant we're both excellent with good food and friendly staff. I also couldn't complain about the maid service - staff were friendly and the room was always thoroughly cleaned.
Unfortunately, the negatives of the hotel far outweigh the positives. Upon check-in we had our first of many bad experiences with the front desk staff. We were ignored for several minutes despite several staff appearing to be free. Once we were served we not made to feel welcome, we're not given any information about the hotel or the local area (eg where to find the elevators, the hotel safe service, the buisness centre) and we're not offered help with our bags. During our stay we were shocked at how rude and unhelpful the reception staff were. We noticed other guests getting treated the same and also commenting on how rude the staff were so this does not appear to be a one off. In regards to the room it was adequate but as others have stated it is fairly small.
Overall I would not stay at this hotel again due to the bad experiences that we had with front desk staff. | 2 | null |
Very good and central base
We stayed for 3 nights. We had a good room in the historic part of the hotel with a glimpse of 6th street. Not the biggest room we've stayed in for over $300 a night, but very comfortable. I had been concerned that it might be noisy in such a central location but this was not at all the case, and we slept very well. The public areas are really lovely, and staff are universally helpful and friendly. We would certainly stay here again. | 4 | null |
Great Hotel in lovely area
The Hotel is modern with great rooms. Service was also really good. We (my partner and 2 teenagers) were upgraded to executive rooms which was a nice surprise. The hotel has a nice bar, restaurant and a lovely lounge area outside with fire pits to sit around. Really stylish and a nice way to spend the evening outside. The pool looked nice but was not open yet when we were there (Easter). A nice touch is also the different flavoured waters that are for free in the lobby area.
We areally enjoyed the very pretty neighborhood with its many small restaurants with terraces, cafes and small shops. Very cool and trendy and much quieter than down town. A breath of fresh air after spending a week in Manhatten. Our 2 teenagers really enjoyed it there too. All the museums are free and also the Zoo which is worth a visit. All in all we had a fantastic time in Washington with it's great service and lovely people. | 5 | null |
Good location. Dirty room
My husband and stayed here for 2 nights on our way to Long Island. Staff were friendly enough and lobby etc nice. Location was good too.
We were able to stay for free as I had some Radisson points. We would never pay to stay here. The bathroom was so old and dirty. The room was dirty and dusty. Given that the room should have cost over £200 a night - def. not worth it.
They really need to renovate and update this hotel!
Also when we were leaving we wanted to leave our bags for an hour whilst we picked up our hire car. The hotel wanted to charge us $4 per bag! Never heard of being charged by even basic hotels let alone a Radisson!
We do not recommend this hotel. | 2 | null |
Stayed for cancelled New York marathon
Turned up at hotel at 2:30 and told could not check in until 3, ok. so qued up again at 3 to be checked in, by the time got to front of que was half 3 and told room still not ready. asked how long until ready and could not give us an answer. waited til 4 being ignored whilst many others checked in.Then put our luggage in bell room whilst going to collect my marathon race pack. came back about half five and was finally checked in by rude member of staff. Got to the room and had no towels to shower after being travelling for nearly 16 hours. Rang house keeping and they said would be right up. Half an hour later we rang again and ten minutes after that they turned up. Expensive Wi-Fi. Rooms are a nice size and had nice river view. Will be back to New York next year to hopefully run the marathon but will not be staying in this hotel. $1,500 for four nights. | 3 | null |
We were Disappointed after reading so many glowing reviews!
The hotels location is very good. Close to Times Square and many theaters which is convenient. But we did not find the staff to be so amazing. In fact, the concierge, was to business like and matter of fact... no quite willing to spend time to suggest itineraries and spend time with two people new to the city... only showed a litlle interest when we bought 2 theater tickets with a large commission and delivery fee...so yes, you can get tickets at the hotel but they are much more expensive than at other places or online. They hotel advised us that they were going to do "maintenence"one night on the lobby floor..it went on for 3 days!!! no furniture in the lobby, no place to sit, the whole lobby was covered in plastic!!! Finally, the breakfast area was overloaded twice we went down and had no place to sit, and had to go else where. Also the breakfast is served on paper plates and plastic cups...not in accordance with the the design and decor of the rest of the hotel with is very attractive. | 3 | null |
Upmarket, a little bland, boring area
I liked the beds, the courtyard, and the happy hour. The Gold floor certainly did have its conveniences. I found the decor bland and some of the staff on the Gold floor so eager to be helpful they were almost intrusive. The spa area is large but the pool is not and you may find it full of young children so you can't swim. The jacuzzi was full of teenagers and the sauna and steam room were not hot. The immediate vicinity has little of interest but you can walk up towards Dupont Circle where it is more lively and there are pavement cafes; it is not too far to the metro. The hotel is very expensive. If you want everything on tap and are prepared to pay for it, this hotel will suit you. | 4 | null |
Convenient
We flew in late at night and were leaving the following morning on the airplane. It's everything you could want in an overnight hotel...convenient shuttle service to and from the airport, breakfast (including a waffle-maker!), and comfortable beds. | 4 | null |
lovely hotel
stayed here for just one night on the Memorial Day public holiday. It is very conveniently located for local transport as well as BART transportation to and from the airport. Contrary to the address, it is not located on Market Street. The rooms are lovely and spacious. The beds and pillows are very comfortable indeed. I found the hotel to be quiet. Staff are friendly and very helpful particularly at the concierge desk. The one drawback is the ridiculous cost of WiFi. Given the price of the room, this should be free. I have stayed in other hotels where I paid less and yet internet was free. Why is it so costly in this hotel? Printing out boarding passes is free however. Price does not include breakfast and again given the price of rooms it should. | 5 | null |
rooms are terrible
worst stay ever in a hotel especially for a wyndham!..check in service was great (Terence) we got to our 1st room #309 it stunk of mould!!! the room itself was in very poor quality. The paint job was a joke paint all in ceiling the bathroom also had a bad odor and the bed sunk in the middle as soon as i lay on it. So i called Terence and he changed our room very quickly to room 229. It was a bit better as far as smell but the room itself felt damp and when i went to the small bathroom a roach was crawling out of the a/c vent. Very unhappy 1st and last time i would stay at a wyndham | 1 | null |
Not Bad...Pretty good.
The Hotel Saint James is a bare bones type of Hotel. No room service or anything like that, but the location is perfect, right in the heart of time square. The biggest plus for this hotel is the cleanliness, it is very clean! I loved that. It was a bit pricey for what it offered but in a way the cleanliness of the hotel made up for it. The staff was very friendly, with the exception of one rude older balding gentleman (I do not know his name). I would most probably stay at the Hotel Saint James again...it was a good experience and a great location. **But could have been slightly cheaper for what it offered.** | 4 | null |
Pretty but impractical rooms
This is an old hotel that has been remodeled into a trendy looking Kimpton. Very pleasing decor, and nice staff but impractical for sleeping. Currently under renovation and finding the door to even get into the hotel is a challenge. No parking but valet. No restaurant currently but many in the area. They offered a very basic and free continental breakfast with some fruit and pastries but by the time we made it to the lobby right before time was up at 9:30 a.m. (on a weekend - it would have been nice if time was later), there wasn't much left. The happy hour is nice but no alternative beverages if you or someone traveling with you does not want or cannot drink wine or beer. They had water but nothing else. Room was lovely to look at but not for sleeping in. Large gap under the door so lots of hallway noise. Air Conditioner never cooled the room well even though we kept setting it lower and it turned on and off sporadically with lots of noise that made it difficult to sleep. Lights all around the outside windows so the glow comes into your room all night around the edges of the drapes. No tub - only a huge shower that you could fit 2 or 3 people in with one of the rain heads that look nice but do not work well for bathing or shampooing. No place to put your legs to shave. Pretty but flat sink that splashes water everywhere and can't be used for much. Fridge with pricey juices and a basket of pricey snacks on top ($5.00 or more for a granola bar or a bag of M & M's - go to the drugstores nearby or bring your own!). This could be a pricey problem for parents with kids or teens who help themselves before they realize the cost (listed on a small card laying on top) of all those drinks and snacks that appear to be free for the taking! Or try to explain to the kids the "intimacy kit" laying in that basket! Then the beds - huge wooden platform with a mattress on top. First you hit your shins on those corners every time you try to walk around them and then the mattress slides all over the place. When you try to sleep you realize they are hard as rock since there is no box spring! Rooms are very small so not much space for sitting or anything else. Wanted to like the hotel and the location is great for SMU but there are much better hotels with more room and better beds for a lower price a short drive away. | 4 | null |
What doesn't kill you makes you stronger
That's what I'm trying to tell myself as I sit in this nasty room at the Millenium Biltmore.
I'm here right now. And I really want to leave, but my room is paid for.
When I arrived today, the person at the front desk was non-chalant. Repeatedly, I have not gotten the kind of greetings I would expect of a hotel like this. I was given one room and when I saw it, I said,"hell to the naw." That means that this was not going down. I called down right away to explain that the room was dirty and that I wanted a new room. I called down TWICE and was disconnected TWICE. So I picked up my bags and went back down to the lobby. Oh, and did I mention that not once did anyone offer to help me with my bags or get them up to my room? I assumed upon arrival that someone would help me and I looked forward to someone asking me if they could get my bags up to my room. I had money in my pocket ready to tip. But no one asked. And I've said it before and I'll shout it again - I DO NOT WORK HARD TO SPEND MY MONEY. So I huffed, puffed and handled my luggage on my own.
Sigh.
So I go downstairs and get a key to room #2. When I arrive to room #2, there is trash outside of the door ALL OVER - dirty dishes and what appeared to be packaging, discarded boxes/containers, and plastic shopping bags from the previous tenants of my room. I stepped around the trash, feeling disgusted and frustrated that I flew all the way from the east coast to stay in what is now appearing to have the ambiance of an hourly motel or extended stay weekly.
When I look at this room, I see that it is dark and dingy. Baseboards are stained. One lamp is out and it is just really dark. The windows have dusty, dirty shutters on them. They are disgusting and I don't want to touch them.
The bathroom sink still appears to have toothpaste spittle on the faucets. There is hair in the tub and the toilet looks like it was wiped down by someone in a hurry. The body wash, lotion and soap that is in the bathroom is in the containers, but it looks like it has been sitting there for a century. The containers look worn, they are covered in lint and they look like they have gotten wet. The bathtub looks quite unwelcoming for my feet.
At this point, I don't feel like going to another room. So I go downstairs to the front desk and irk them again (this is how they make you feel - like they don't have time to talk to you). They tell me where a drugstore is and I go to the drugstore and buy cleaning supplies and Lysol. I was unable to find flip flops for the shower :-(
I have NEVER cleaned my hotel room before I used it. I am picky, but not typically that picky. But I felt like I had no choice. So after I returned from Walgreens, I came through the lobby, and occasionally seeing hotel staff on the way back to my room, but rarely being greeted... I pass nasty, dirty window sills and I note as I come up in the elevator that it too smells musty and needs a wipe down. But I save my cleaning supplies for my room.
So I cleaned the room myself. I only did this because I am here for an event and the room is paid for. I contemplated forfeiting the room and seeing if there was space at the Hilton across the street. But given my previous lackluster stay at a Hilton in Ohio, I nix that idea.
This room is nasty and disgusting. This hotel has clearly been neglected and it shows in every dusty corner, blown lightbulb and in every random thing on the floor in my room (still little bits of packaging left from previous tenant).
Also, it is hard to find places to plug in my technology. The outlets are not convenient and I don't even want to touch the two that I can see (one would require me to get on my hands and knees and crouch under the desk). Another outlet has weird gunk on it.
I'm writing to you, seated at an old desk that has seen better days and in a stained chair that is NOT a chair that should go with a desk (it's not a "roll-y" desk chair - it clearly does not go with the desk).
Don't stay here. Don't do this to yourself. This hotel needs a takeover and a comeplete makeover. A do-over. | 1 | null |
Nice stay
No problems with this hotel, nice clean rooms, courteous staff and concierges were very helpful. Location was great for introducing kids to NY as they loved the hussle and bussle of Times Square. Also very central for getting subway to all locations. If your looking for something around Times Square area would recommend. | 4 | null |
Great stay for a day!
Got a room at this hotel for a deal on online and was in no way disappointed! Loved everything about it, the lobby area with open bar area and huge ceiling and catwalks above was very unique. The jail theme was interesting, very cool how they have changed it from jail to fancy hotel. The room had 2 comfy double beds, with stocked fridge of drinks and snacks very pricey tho, the bathroom was my favorite separet shower and deep tub, loved the design sliding door, comfy robes and slippers provided. Convience to the red line T right in front as well. We had a great stay at this hotel and would recommend to others. | 4 | null |
RIP OFF STAYED 1 DAY CHARGED FOR 2
I made a reservation for two nights, did not prepay. I contacted the front desk at 9am the morning of day 2 and told them I was leaving early because my plans had changed. The clerk said okay and I asked her to email me the bill. I got the bill and was charged for both days. Spent hours on the phone with clerks, supervisors and managers and was told everything from that is our cancellation policy, (which is not what was written on my confirmation) to well because you were there until 9:00 am that is technically the second day. NO HELP from anyone, in fact they acted as if I was ripping them off...
Beside that when I arrived at 7:30 PM, I still had to wait 30 minutes for my room... | 1 | null |
Fraud and money scam. Awful customer support.
I stayed at Hampton Inn Houston Airport 03/16 - 03/21 and I was totally dissatisfied.
Firstly, I have booked a room for mentioned dates for US $ 436,50. But when I came to check in, a hotel receptionist didn't find any booking linked with my name.
Moreover, I was told there were no free room with same conditions as I had previously booked and I was offered with a smaller room.
Furthermore, I was charged an amount of US $ 531,47 as a receptionist said he was unable to provide me the same rate as I had previously booked.
In addition, my room was not perfect and was not cleaned 03/20.
And the last thing, which deeply irritates me is that my credit card was additionally charged US $ 35,98 after I checked out (03/21). I frankly wonder for a what additional service I was charged.
I mailed my complaint directly to hotel manager and to Hilton Hotel chain customer service month ago and still didn't recieve any answer. | 1 | null |
Excellent service
The staff was friendly and accommodating. I asked for a room away from the elevators, and they put in me as far away from the elevators as possible. Also, I had some packaged shipped to me (professional materials for a conference that I didn't want to pay luggage fees for) at the hotel, and the staff were very helpful in getting them to me, even delivering one right to my room.
I was also sick during my entire trip, and the staff were very helpful in seeing that my needs were met as I tried to soldier on. | 5 | null |
Great hotel located minutes from airport.
Great little motel located on Marina 5 min from Airport. Point Loma Seafood restaurant next to hotel has great fish-chips and Pizza Nova restaurant a short walk from hotel down Marina. Excellent wood fired pizza and outstanding salads + great beer. Free Wi-Fi in room with no password needed. Nicly remodeled rooms and bathrooms A+++ | 5 | null |
Nice Hotel...
Stayed overnight in this hotel because of an early flight the next morning. The hotel is nice, about what I would expect from a Westin, nice sized, clean rooms, comfortable bed, heavenly shower, typical benefits of the Westin brand. The rooms were also fairly quiet to be at an airport. We paid an additional $20 to have access to the Club level and that was Not worth it at this Westin, we went to the club for breakfast and was disappointed that all they had were a few slices of fruit, cereal and toast... a little skimpy in comparison to other Westin clubs so if Im ever in the area again I will skip the upgrade. Also I found their customer service to be lacking a little, especially in the restaurant, they seemed short staffed and I wasnt impressed by the meal. What sets the Hotel apart is the Extreme Convenience with relation to the airport, the hotel is not just next to or connected to the airport its IN the airport and their private security screening was Fabulous! This alone would make me want to stay here again if ever in the area. Overall a nice hotel stay. | 4 | null |
1068 was noisiest room on the floor.
Apparently there is a storage room at the end of the floor on the tenth floor. Carts were rolling down the hall for at least two hours, until after 1am, with loud voices. | 3 | null |
Only one thing kept me from giving this 5 stars...Internet!
We had a 5 night stay in this hotel and I would agree with most of everyone's reviews. The only thing I can complain about is the internet fee. You can stay at a Holiday Inn and get free internet...as much as the rooms are, you would think the internet would be a given,.
The hotel was wonderful but for the internet fee. It was clean and the beds were the most comfortable I have slept in...the room a little small but we were out and about all day long so by the time we got back to our room we just collapsed on the bed and we were good. Everyone there was very helpful in helping us find things and offering advice on great places to eat.
You can't complain about the location, we were about a 10 minute walk to the Foggy Bottom Metro and everything was within walking distance of the hotel. Walgreens and Star Bucks around the corner was very convenient to have. Don't miss Grill Fish restaurant around the corner also....was the best meal we had there! | 4 | null |
Would stay here again but...
Stayed here for a weekend getaway from NYC. Nice hotel overall, clean room and public area. Our room was on the 6th Floor with the window facing the interior courtyard, good because it was quiet but annoying because it felt dark most of the time. Wi-Fi costs $9.99 a day if you want to use it while in your room. Paid $148/night (not including tax) and figure maybe at this price Wi-Fi might be included. No bathtub in the room, only a standing shower.
All this would've still warranted a 5-circle rating but the room service meal we received docked my rating. Ordered a Caeser salad, club sandwich, and water. With the delivery charge and some handling charge, it came to $46, fine, room service is expensive so whatever. But the quality of the food was less than impressive. Some chopped up romaine (a few brown pieces) and croutons (not dressed) alongside a small cup of dressing. No cheese on top or anything. Club sandwich was two pieces of bread sandwiching cold pieces of burnt bacon, sloppy tomato, and limp lettuce. Something resembling a half hearted effort from the kitchen. Too bad because a hotel of this calibre (OK, not the Ritz here) should at least have a higher standard in food for their guests. So yes, I would stay here again but would not order room service again, maybe instead stumble down to the McDonald's in the corner and call it a night. | 4 | null |
Call The Front Desk And They Call The Cops On You
I've stayed here before on business and while it's not my favorite hotel in Austin, it's usually clean and reasonable. However on my most recent trip, I had a neighbor who cranked her TV up subjecting my Mrs. and I to her viewing choices. Note: ALL THE ROOMS ARE CONNECTING. We called the front desk--and nothing. I knocked on the connecting dorr and asked her to turn the TV down.
At three AM she cranked her radio up, blarring Tejano music so loud, I thought it was an alarm clock in our room. Note: THERE ARE NO ALARM CLOCKS IN THE ROOM. My Mrs. beat on the door and demanded she turn the radio off.
First thing that morning, I requested another room but was told they were booked up. That night, this chick does the same bit again. I argued with the front desk for a solid five minutes and finally said if they didn't do something about it, I would. Evette, the front desk flunky then told me IF I CAUSED TROUBLE, SHE WOULD CALL THE POLICE ON ME.
I went next door anyway, talked to the chick's boy friend and he told her to turn the TV off and put her drunk 'behind' to bed. The next morning I spoke with Jose Lopez, the hotel manager. I tell him I've had bad hotel stays and bad service but I've NEVER been threaten with the police for complaining.
He apologized, said to give him a week and he'd get me a refund on at least one night of my stay. After a week I call and I'm told to give him another two days--he'd call me. After three days, I call and I'm told he's not available. I call the next day from another phone and I get him. He stutters and stammers but says management has decided I'm not getting a refund.
This place is great for 19-year-old-frat boys, stoners, and drunks. But if you want a nice, quiet room, for what you pay, STAY ANYWHERE ELSE. | 1 | null |
The prperty still looks fresh, and the surrounding area has really improved!
I stayed in this property several years ago after it received a much needed remodel. The property looks very fresh, in fact it could have received another updated since my last visit. This is the new euro style Crowne Plaza motif. I was upgraded to the executive floor and the corner suite was beyond my expectations. The view of Chicago skyline was wonderful.
All the amenities you would expect at a newer Crowne Plaza, robes in the closet, modern clean furniture and large flat screen TV’s. The bed was a bit harder than most Crowne Plaza’s, usually they have those wonderful pillow top beds, not here unfortunately. But the Linens were first class, and the towels soft. The shower even though it was a bath/shower combo, was very nice with ample pressure and hot water.
The service was very good, but I get the feeling that it is slightly less if you have an issue, might just be Chicago, or the management. But if there are no issues, it’s very pleasant service. My observation is from listening to others at the front desk.
The property is adjacent to the Dan Ryan freeway. When on the balcony it is very noisy on a Friday night. But the sliding window is very effective and one might not know they were near a freeway. This leads me to believe that much of the noise in most hotels come through the wall air conditioner, which this property does not have. It has a much better central built in fan system.
Parking is very expensive for being this far from the loop. As of Mar 2012 it is $36 per day for valet parking. There is no self park. A good tip for the cost conscious is to park just to the north of the Walgreens adjacent to the property. Its only $6 per day on Saturday and Sunday. Less than a 100 yard walk.
The surrounding area is much improved. It is called Greek Town and has many Greek restaurants. Many offer open windows, one even has a retractable roof. Within 4 city blocks there is traditional Chicago pizza. I observed several woman walking alone at night in the area indicating that it is much safer then it was just a few years ago. The area is now home to several new upscale apartments and is flanked on the north and south side by a Walgreens and Dominick’s stores. It is close enough to the loop to walk safely (1/2 mile), or a easy taxi ride. But if you get in late on a Friday or are there on business there is ample food choices nearby without a car.
Its my new choice when the Miracle Mile properties are sold out. | 5 | null |
Rip off
The room was clean and ok with the cheepest possible equipments and supplies.
The wifi is free but it is so slow it is practically useless. We did not eat breakfast here.
Everything even the building is so old but working ok with the view of Mexico. The only reason I stayed here because there was nothing else available in the San Diego area on the this Saturday afternoon period. I think the rip off price of $199 was a little steep for a plain room but in need they can ask as much as they want. I would not stay here ever again especially for that price. | 2 | null |
The staff at this hotel is top notch!
I recently stayed in a suite here with my family of five and we enjoyed our stay. Like the other Hotel Monacos I've stayed at, that Seattle location has plenty of charm and a stellar staff! I always enjoy the colorful, whimsical decor that is the signature of Hotel Monaco and my kids always enjoy the goldfish in the room. This location is right in the heart of Seattle, surrounded by restaurants and a 5-10min walk to Pike's Place. It is possible to walk to Seattle Center, but it was a bit far for my 7 year old so we walked a few blocks to the monorail, and rode the rest of the way. The room itself was a bit on the small side for a suite, but given that it's in the city center, that's to be expected. The same goes for the bathroom. The beds/bedding were up to Hotel Monaco standards and quite comfortable. The towels could have been thicker, but the toiletries provided were quite nice (and I enjoyed the full size containers so you never run out). Above all of that, the reason we enjoy the Hotel Monaco is the staff. They are so accommodating, helpful, and do everything with a smile. This is so welcome whether you're traveling for business or pleasure. The Hotel Monaco always feels like you're coming home! | 4 | null |
What a great surprise !
When I thought that all NY hotel rooms were small and dark I found Hotel Giraffe with its modern, big, clean rooms with very high ceilings and natural plants in every room. What a great surprise, I will never go elsewhere. Service is exceptionnal from the cleaning lady to the very helpful employees at the front desk to the doormen.
Breakfast is simple but with very high quality food. Hard to find great croissants but they are delicious at the Giraffe ! We really enjoyed the cocktail hour with wine, cheese and a very good music with a piano player. | 5 | null |
Ames Hotel, Boston
I'm basing this review as both a 'regular' consumer and as my profession, travel consultant.
Pros: Location, bathroom size, bathroom amenities (LOVE the brand of soaps they had!), modern/contemporary decor (reason my husband picked it!), comfortable bed
Cons: None existant hotel signage - took us twice around the block to find even though I had read up via TA reviews beforehand! No free wi-fi (I think this is ridiculous anywhere nowadays), varied staff (doorman was always helpful, front desk staff who we saw usually smiled but never got the overall 'warm + fuzzy' feeling -- althought I fully realize that could be US not them :), overall room size could be somewhat difficult to maneuver around large luggage and more than two people
We did not have the noise issues I read about (we were on the 5th floor facing toward Quincy Mkt)
We thought breakfast was adequate and while lacking in some ways when it's included we don't complain!
We would stay again. | 4 | null |
Good location, good value but no frills and noisy rooms
'No-frills is a term used to describe any service or product for which the non-essential features have been removed to keep the price low.'
Pros: great midtown location, right in the center of NY, next to the bistro of the Sofitel and facing a Starbucks. Relatively good value for NYC. Efficient check-in / check-out through a kind of ATM.
Cons: No service. Slow elevator. I got an extremely noisy room on the first night (low floor on 45th Street) as air conditioning is not only very noisy in itself, but implies an open area on the outside so I got all the street noise right in my room, all night long. Uninspiring and rather sad breakfastThe room was clean but just OK in terms of look & feel. No frills, really.
I made a mistake and should not have allowed my company to book a room in that hotel. | 2 | null |
Just to share my experience.
Ya... i agree that hotel is value for money. Anyway, i just want to share some experience i had recently.
i booked the hotel for 2 days. The first day, even though i put the sign "Do not disturb" outside of the door, there are still staff going in to switch off our air conditioner and lights when we are not around. 2nd day, we packed most of our bags in the car and going out for breakfast and i didnt check out yet (the "Do not disturb" sign still there), but when i returned to the hotel at 10am, our room door was open, 2 guys were inside our room (not sure what were they doing, definitely not room cleaning), the manager in charge came quickly towards me and said he was sorry and thought that i had left as his staff already saw me packing earlier on. He was then took my item that i left in the room to me.
Just some sharing. | 1 | null |
Best service ever!
Nothing was too much trouble, exceptional room and service throughout. Really can't fault this hotel- wanted to stay inside and enjoy!
Concierge service was amazing, got us bookings at full restaurants, gave information freely and were waiting with water when we came back overheated.
The owners and staff should be proud they are operating such an establishment- I will be recommending to friends and colleagues. | 5 | null |
Great value
Good hotel. Location isn't perfect but OK if you have a car. Breakfast, swimming pool, parking (but you need to pay), wifi internet free. Good staff | 4 | null |
Good view.... Thats it.
PROS - Good View
CONS - $22 a night parking
- Noisy in room
- They ask you to wave room service for 5 bucks a night then only give you 1 5 buck voucher for there cafeteria no matter how many nights you stayed
- Room service just barged in twice, they dont check to see if you checked out. make sure you lock your door.
- Motion sensors in refridgerator, charged for use
- WIFI was not free
- And on and on
- Want to watch a movie? 15.99 to watch! | 2 | null |
Good location and good price
The hotel is right at the airport, wifi is free and the parking is $15 and the price was right. Our room was clean with a flat screen TV and with the exception of the cooling unit being really loud it was a good value. | 3 | null |
Very nearly perfect!
Although we had a great time at the Moore and were VERY happy with the staff, accommodations and location, I can understand some of the issues raised in other reviews, and I think it is fair to mention them because everyone doesn't have the same comfort level. The building is old, the floors are creaky and the neighborhood is a little sketchy in spots (just a little). If you have sensitivities around any of those things, you should weigh that appropriately in your decision about whether to stay at the Moore.
My two traveling companions and I (all middle-aged women) were not afraid to walk around the area during the day and into the evening (I might have been nervous later at night), and we found the location to be fabulous! Pike Place Market was a couple of blocks away, the Space Needle and the new Chihuly Garden and Glass Museum were in walking distance.
Robert at the front desk hooked us up with excellent food and drink recommendations, and we couldn't have been happier. It's a quirky little hotel that is very clean, friendly and full of charm. The beds are comfy, and if you are on one of the upper floors you have the bonus of lovely views. Round it all out with really reasonable prices and you have an excellent value! We will definitely stay there when we return to Seattle. | 4 | null |
Love 4S San Francisco
I stayed at the Four Seasons on a recent business trip and the experience was fantastic! The staff was amazing and everyone from the conference staff to the management team could not have been more professional and attentive.
I also had the most fantastic tomato soup (vegan) and highly recommend!
I look forward to staying again when I return to San Francisco..Thank you Four Seasons SF Team! | 5 | null |
Very Disappointing Second Visit!
This was a tremendously disappointing trip to the Admiral Fell Inn. Let me start by saying that we stayed at the Admiral Fell last summer and loved it. It was quaint, in a nice part of town, well kept, and super nice visit. So, when we had to go to Baltimore again this summer for my step-daughter's graduation we booked five rooms at the Admiral Fell for ourselves and various family members. This year's room was not nearly as charming as last year's. The carpet was dirty. The bathroom door did not close. The sheets, and especially the pillow cases were pilled and rough. I actually checked to make sure there was actually a pillow case on the pillow. When we checked in there was only one person working, and he was dealing with a pretty hysterical guest who could not get her car out of the garage (it was flooded, and oh by the way, our valet is off). The valet was off? Really? He then turned to us and said he hoped we found parking because there was no valet on duty. Sigh. Nice start. He did find out for the hysterical guest that her car was on the third floor and was safe, not like the cars on the first floor, like another guest's BMW that was under 2 feet of water. Okay, more. Not once when any of us in any of our five reserved rooms called the from desk, was there anyone there to answer. My in-law's toilet broke, and my father-in-law had to go down to the front desk (as we were getting home from the movies), and he had to wait for someone to show up at the front desk, explaining that his toilet was not working, and why was no one answering the phone at the desk. The guy at the front desk said, "well, I have been trying to get someone without a reservation checked in all night. I will have someone look at your toilet." It was about 10:00 p.m. and he asked, "when?" Front desk man answered in a clipped tone, "Tonight." Really? You have an 83 year old man standing in front of you and that is your answer. When asked if there was a manager on duty the answer was, "no." Nice customer service. We did find out as the toilet was being fixed a bit later that there is one person who works as the handyman for three local hotels. Finally, the noise is untenable! The hotel was not crazy noisy last year. This year it was insanely noisy! There is a bar or something next door with live music, police activity, etc. It felt like they were in our room and we are on the fourth floor. It was just... not good. Not coming back. | 1 | null |
Excellent location and service
The staff at the hotel do everything they can to make your stay personalized and special. We received an email about one week before our stay and were asked about room preferences. They were able to accommodate all of our requests. | 5 | null |
Shabby Hotel!!!!
This hotel is only worth 2 stars at most. It is deceptively listed higher. It is a filthy place with foul odors and shabby rooms. STAY AWAY from this place, there are many better options in Austin.
STAY AWAY......STAY AWAY......STAY AWAY......STAY AWAY......STAY AWAY......STAY AWAY..... | 1 | null |
Perfect "US" time!!
My husband took me to NYC in January '12 for my Christmas present. We stayed at The Roosevelt & it was wonderful! Old time classic! The lobby was beautiful! Our upgraded room was not ready when we arrived but the bellhop staff were wonderful helping us with the luggage. The hotel is so very close to all of the attractions especially to Grand Central. We were able to moe through the city like we lived there! The staff was wonderful!! The front desk, concierge, bell staff, housekeeping, and the bar in the lobby. And what a special treat to have a plate of fruit waiting in our room for us!! We highly recommend and would absolutely stay there again! | 5 | null |
Should have consultated tripadvisor first
This was my worst hotel experience in a long while. The halls and rooms smelled of old cigarette smoke. I say rooms because the heater in my first room made such loud metalic clanking noises that I knew I wouldn't be able to sleep and requested a change. There has been no money put into this hotel in a decade or more. The front desk staff was nice enough but they couldn't overcome the terrible infrastructure they had to work with. | 1 | null |
JUST PLAIN AWFUL-WORST HOTEL STAY
Let me preface this by stating I have a Wyndham Garden here that I have always wanted to stay at and have never had the chance, so I was so totally thrilled to try another Wyndham Garden. MY MISTAKE. The check in was smooth, but all downhill from there. Got to our room in building C third floor only to find keys don't work. Called and were told housekeeping would be right up with new keys. Mind you we are standing outside in the sun and heat 87 degrees. After 10 minutes and still no keys, call front desk and am put on hold. After another 3 minutes, my daughter decided to walk over to get the keys. MIND YOU...I am on hold the entire walk over the the office and back...they never came back on line. We get into the room and musty and damp. Took off shoes and the carpet was gross. Felt like we were walkingon water. Put on the air and it seemed to make it worse instead of taking the humidity out. We had family day at the MCRD and so left. By the time we got back to the room I had to now work. I could not get on the internet, nothing in the room to tell you the access codes and no one answering the phone....it is now 2 a.m. and no one answering phone. Kept trying and got no one. THEN THE FUN PART...oh yes, there is more. Flush the toilet and it over flowed all over the bathroom...there was so little pressure, it wouldnt go back down. So now all the towels are used to clean the floor. I call again..it is now 3 a.m. and no answer. My daughter AGAIN walks to the office and they call to tell me they are sending a plunger up to the room as engineering won't be in till the morning. So we are now mopping up the floor and having to plunge just to "pee" in our own room. This was gross and just ridiculous. So now it is 4 a.m. and we are finally going to bed. We can't get anyone to answre the phone from the time we check in, but they certainly can call....they called the room at 6:50 a.m. Engineering is calling our room that early to come and fix plumbing???? ARE YOU KIDDING ME????
This was a horrible stay. I now wonder if the "clammy damp carpets" were because this had already happened before we checked in. This was a ridculous excuse for a hotel. To not have someone come to clean the room but to SEND ME A PLUNGER???? REALLY???
I would never recommend this to anyone....and I have to give it star because they won't let you give it o | 1 | null |
Not the best of the Drury properties
Several family members stayed at this Drury Inn in June. Upon checking out, we were unable to get a receipt and had a PDF file emailed to us. I am a fan of the Drury properties, but this location has not kept up and modernized. As another reviewer indicated, there is a problem with rooms smelling like smoke. I don't know if it was once a smoking room or not, but the smell still lingered. Since a family member lives close by, the hotel selections are limited in this area and we've stayed in just about all of them. But he indicated he would be looking for another hoted for family visits. I was disappointed as I'm generally happy with the Drury Inn brand. | 4 | null |
The floor was disgusting. Just walking around the room, the...
The floor was disgusting. Just walking around the room, the bottom of my feet turned black. I laid the bed runners on the floor to avoid having to step on the carpet. Is it that hard to vacuum or steam clean these tiny rooms? It is crazy that they charge extra money to have a fridge in the room. I was traveling with small children and a fridge is a necessity so its outrageous that they charge extra when sooo many other hotels do not. The nightly pet fee was too high for being non refundable. I will never stay here again. | 1 | null |
Fire alarm at 3am + poor service
Of course, it is not the most expensive hotel in NYC so you cannot expect the best service. Nevertheless, when the fire alarm is ringing at 3am for no reason, you can expect some explanations (especially when you call guest services) and apologies, but we got neither of them. Consequently, the overall quality of service in this hotel is quite poor. That is why I strongly advise you to not sleep in this hotel. | 2 | null |
very good hotel in great location
Stayed at Hotel Metro for 4 nights as a group of 4 in 2 rooms. We flew back to the UK Sunday evening 28th Oct (last Virgin flight out i think). Whilst the horror of SANDY is now part of New York history, we were lucky it did not affect our holiday.
The Hotel Metro is an ideal base for your New York experience with clean well appointed rooms, great showers and toiletries, room safe, breakfast is a bonus (hard to find in New York hotels) and although they use paper plates and plastic cutlery, there is a choice of fresh muffins, pastries, cereal, bagels, toast, OJ, etc with coffee or tea to send you out to explore this great city. The hotel staff were hard working and very polite, the concierge and both doormen (especially matthew) were very helpful and guided us to great bars, restaurants, trips etc.
I look forward to staying at this hotel in the future and thank the staff for a great time.
New York was all we expected and more and will bounce back from the recent hurricane carnage. | 5 | null |
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