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Good but not great.
Stayed here for 2 nights for St. Patrick's weekend. Room was good, front desk was good, concierge was good. Sales pitch was as expected. For the price we paid it was well worth it. Would I pay full price? Probably not. Would I buy and become an owner? Not at this property. But, that's not to say it's not a good property for people who want to visit NYC mulitiple times a year..... | 3 | null |
AMAZING SERVICE! Best W ever!
Where do I even begin? This W is the best one I’ve ever stayed at. I love the W and I’m an SPG platinum member and tend to be fairly high maintenance. The team in Austin is the best there is. They are true ambassadors for the W brand. They are friendly without being phony and are genuinely interested in you and your needs and go above and beyond making sure you are well taken care of as well as just getting to know you. I’ve visited both times during SXSW arguably one of the craziest times in Austin and they could come across as overwhelmed and not helpful and the opposite is true. The rooms are beautifully decorated and the common spaces are warm and inviting. Restaurants and bars are also amazing. I’ve stayed here twice now and if I could get there more frequently, I would just for the service alone. If I could give this W property a 100 stars, I would. | 5 | null |
stolen phone by staff
The stay itself was good apart from the theft that took place by a member of staff who entered the room once we vacated, and then straight away we called the hotel and the phone which was suprisingly turned off. We spoke to the person on reception who said that there was no phone in the room and that he has questioned the staff. Outside the room there is a cctv camera covering the room and the hallway. We will be passing this comment onto the managing director of this hotel chain and would like to see it investigated as it has caused extreme anxiety and trauma before our vacation. | 1 | null |
Friendly, but overrated as a boutique hotel
I happen to be spending 2 weeks in this 4* hotel accompanying a family member who is visiting the city on business. Although the staff are super friendly and welcoming there are certain services they fail to deliver, like proper cleaning of the rooms and changing the bed linen. If you change the bed linen at least once a week in your house, why wouldn't you expect the same approach in a hotel, especially if it is 4*? The soap dish was clean for the first couple of days... like 2! From the 3rd day on it has been grimy due to the regular use and it was only when I kindly pointed it out that that was taken care of. Today it is grimy again!
The laundry service is outrageously expensive, the most expensive I have experienced, like $2.5 for a pair of socks. Another expensive service is room service (I know, it is the case in all hotels). In this particular hotel I find the room service does not offer the expected value for money: The protions are tiny, the food is far from good and the prices are high.
The rooms are spacious (single occupancy rooms have 2 queen size beds), the choices for room entertainment are great and there is loads of wardrobe and storage space. Another plus is the fact that they have a complimentary coffee service from 6-9 every morning, and a Washington State wine reception in the lobby from 5pm to 6pm every day. It is lively and the wine is always of the best quality.
All in all, it is a good hotel, however I think they should improve a number of services. | 3 | null |
Great property, shout out for great service
We were just staying one night at the Airport Hilton in Austin, TX. We arrived really late and called for the shuttle. The website talks about how it just takes a couple of minutes to get to the airport. We had to call again and it took around 20 minutes - not bad but after hearing about the quick shuttle, and arriving at 1am I had hoped for better. Then the stay really picked up, allowing me to give a top rating. Jeff from Pittsburgh (according to his name tag) picked us up, apologized profusely since he had also been bringing in a very large group's luggage, really treated us well on the short ride and then hustled in to check us in at the front desk while the other desk clerk stood there chatting. Jeff really made our too-late evening work out! The hotel is really top notch - room was great, lobby was really pretty, hotel was really quiet especially considering it's proximity to the airport. The buffet breakfast was quick and good, with great service again. Would definitely recommend staying there or planning a meeting there...problems, ask for Jeff! | 5 | null |
Such a disappointment
This was the first time my family had ever visited Philadelphia, so we naturally wanted to stay in a good location in a hotel that had a good reputation. We arrived later than we expected, mainly due to a lot of traffic delays (we got in around 10pm). The front desk staff seemed fine, not too friendly, not exactly rude, but we were too tired to think much of it. The lobby seemed to be nicely decorated, so we were sorely disappointed when we walked through the door to our room. There was dust in all of the corners on the carpet, which was coming loose from the walls. One of the lights in the bathroom was blown out (did housekeeping really not notice that?!). Our toilet had two pubic hairs as well. When we turned down the sheets, there were crumbs in the bed! The guy working the front desk came up and changed our sheets himself, because he there weren't any housekeeping staff on duty--it was only 11:30pm! Then, we went to park the car in the garage, which cost nearly $20, a fee no one told us about when we made the reservations. After we had parked the car were leaving the garage, a fight broke out among four people (meaning we ran like the dickens out of there). Just outside, there were three prostitutes soliciting everyone walking past. We didn't get much sleep at all because of the loud street noise. Our room was also right next to the elevator, so we heard drunk people coming in throughout the night. Breakfast was decent, but nothing to really write about: Scrambled eggs, sausage links, make-your-own waffles, fruit, and breads/cereals. When the front desk manager was told all of this the next morning, she was quite rude and said that they had already taken $20 off the bill for the unclean beds so we shouldn't expect any other type of compensation. This was an affront to my family, as we were not asking for a cheaper bill (although the value of this hotel is NOT what they charge). I would never stay here again, even if they marked it down by half! | 1 | null |
Good location but not great
Whilst we knew up front this was very much at the budget end of the market we went for it because it offered a great location at a reasonable price.
Whilst it delivered on those fronts it is worth noting a few negatives. Firstly, one pillow each is not enough regardless of how much you are paying. Secondly, if you are offering breakfast, you shouldn't have to pay for milk in your coffee. And thirdly, this hotel had managed to track down some disinfectant that smelt no dissimilar to urine. it was good to know the hotel was pretty clean but this smell was a bit off putting.
The staff were friendly and the free internet access in reception was handy. All in all I would say this place was OK for what we paid but, if heading for SF again, would probably seek out a better hotel a bit further out. | 3 | null |
overcrowded pool and spa area
I have stayed here before and it was crowded so this time I called ahead and asked about the set aside adult swim times. They said it would be from 5-6pm so that is when I made my spa reservation for. The pool was so crowded with kids that I could not even swim and the locker room was a disaster. I am afraid I will not be staying there again. | 2 | null |
Very Impressed
Felicia B
"I was very impressed" my husband and I truly enjoyed our stay at Staybridge, our room had the double bed, sitting room and kitchen, it was very clean, the hotel personnel was excellent, they were personable, and eager to assist with directions and provide knowledge of the area. That downtown is so beautiful, and Staybridge is in a perfect location where you are very close to the heart of things yet far enough for that quiet calm environment. The "Colts" Lucas Oil stadium is directly behind the hotel. It was so awesome to have "FREE" wifi and the breakfast was hot and the evening snacks of hamburgers, or pizza, salad etc was very good lets not forget the wine, beer, soft drinks and juice. The theatre room was nice, the laundry room was efficient and clean, I wish the pools deepend was a little deeper.I was scheduled to stay in a 4 star hotel in middle of the downtown, I am "so very happy" I chose the Staybridge I got so much more for my money. This was more than a hotel room with the fluff, and no extras (such as a hot meal etc.)
I am returning to Indianapolis and I will stay at the Staybridge Hotel........Thanks Staybridge for emphasizing what a hotel stay should be. "Staybridge gave value to my dollars"! | 5 | null |
Never Again.
I will not stay here again. My first trip to Houston and the front desk "manager" and shuttle driver were very short with me because I couldn't understand them and I was lost in the airport. They made it very clear that it was my fault that I was not out there on time waiting for the shuttle. That is not good customer service. I have never been treated like this before. They were so short and rude with me it was unbelievable. Then the manager is trying to talk over me so he can tell me why I was wrong. I get to my room and the dead bolt lock is broken so the only thing keeping this door shut is a crummy flip lock, you can see day light through the bottom and sides of the door. The fridge stinks. There was hair in the bath tub as well as all over the bathroom floor among other discusting things on the bathroom floor. I didn't feel safe at all. I will never give this hotel my business again. | 1 | null |
Lovely hotel, easy access to the Domain
Tiny room. Delicious A la carte at breakfast. The Domain opens late and closes very early during weekends. Lots of new constructions at that area.
DO NOT NEVER EVER pick up the room next to the elevator. It's loudly during night. | 4 | null |
Over priced for a night
I had taken my 9 yr old twin grandsons for a night at fort rapids since its only a few miles away from us,
The staff were nice, but for the price i would expect the lamp to have a ligh bulb in it that worked and a trash can in room besides one that was in bathroom, i mean its a room with kids and there is a fridge and microwave, so that should tell them more trash..(hint hint)
if there are 2 kids with a adult u can not get a standard room with 2 queen beds( have no clue why) so instead have to get room a suite as they call it with kingsize bed and bunkbeds, which cost more about 40 more! they need new pillows!!
There are games to purchase on tv but only 1 remote( with twins thats a problem)
the set up of the bunk beds were cute like a fort and the kids loved them but having a tv in the kids room there was no remote that went with that tv only one in main bed area and it wouldnt work on kids tv so to get it to the channel i had to stand there and unable to see what i was doing as its very small on top of tv that i had to end up standing on bed to get to tv thats on wall to chan 36 then it moved very slow.
If i didnt have kids i would never stay at this resort as i had seen young adults staying there that didnt have kids maybe business or something traveling.
For the price of this resort the water park should be included even if you dont want to be in the water area u still have to pay $10.00 to just watch your own kids and even after u buy their food and pay to stay all night
There is a game room that is very expensive and i cant believe they cant add a few more things for the tickets the kids get out of the machine for 30.00 worth of tokens they got some little plastic bugs .
the water park is nice the life guards seem to be doing their job and i felt the food that u can purchased in the water park area is priced ok and the food is pretty good !
The breakfast buffet was terrible but if starving u will survive on it !
They have a little snack store with bathing suits toys icecream etc some of the things not priced bad
room-205.00 with tax
water park tickets-64.00
store-45.00 included 2 small toys icecream some gatorade
breakfast Buffet-30.00
food at water park-35.00 | 3 | null |
When can we go back!
We enjoyed our stay at the Catamaran very much. Place is well kept, the staff was very helpful with everything that we needed, including rental car and coupons for nearby restaurants. We can't wait to go back! We didn't take the kids, but it is a family friendly hotel as well. I would highly recommend. | 5 | null |
Called me a Liar
I called the hotel a month prior to my stay and was told that the hotel was 110+tax. when I got there the room was now 150+tax making it 172 per night. I asked for a government rate. He told me originally the price of the room is 189, so me paying 150 is a good deal and he cant give me a government rate because im a student there with a group. When I asked him about our previous conversation of the room being 110 he said that he didnt tell me that. I said oh yes you did. He said he would never have told me that. I would never spend 150 for a days Inn hotel. But everything else was booked and I had no choice to stay there. I do have to give them credit for a clean room. But there was no continental breakfast available to us. I was there on a photo workshop and I left the hotel everymorning at 730, and there was no breakfast available. I paid cash per day. On one of the days I gave him 180.00 and he did not have change, he said he would give me a credit for the next night. Well on my receipt for that day it said I paid him 172.00. I was like, I gave you 180 and this does not show a credit. So he took my receipt and hand wrote it on there that he owes me 8.00. I think these rooms are way over priced and I feel I was totally taken advantage of. He basically called me a liar about our previous conversation a month before. I will never ever stay at this days inn again. I could stay at a luxury hotel for the price I paid for this days inn. The website dosnt even have this hotel listed as 189.00. This guy was very shady. | 1 | null |
Never again
When I checked in my room was not done! I checked in at 5:30! So I had to wait for 20 minutes. So I get to my room and it was not clean hair in the bath tube and sinks, I called to tell them the lady said well what do you want me to do! Asked her for my money back she said no refunds here! This hotel is not in a good place it's like you are in the getto! Never again!!!!!!!!!!! For 63.00 a night | 1 | null |
My favorite hotel in Chicago!
If you are looking for an upscale Chicago hotel, the Drake is a great choice. I have been going there for many years. The location on Michigan Avenue at Walton is very north on the "Magnificent Mile" but used Google maps to negotiate the bus system rather than taxis. The bus system is quite simple to use to reach the tourist hotspots like the Art Museum.
The Drake is pricey but you get what you pay for. | 4 | null |
Good value, very close to subway, clean and comfortable
We stayed one night, booked at a discount site. The hotel is close to the rector st. station. Easy walk. Behind the WTC memorial site. The rate was very good, the room was immaculate. The restaurant was overpriced but there are several good delis and diner type options nearby ( George's was good breakfast choice) Check in and out was quick and painless. Bottle water on each floor was great and coffee/ espresso/lattes available in the lobby free of charge was nice and the quality was good.
No complaints at all. | 4 | null |
Rude nighttime front desk clerk
Basic hotel; not suited for business travelers or couples. Carpet so-so. Bathroom could use an upgrade. The nighttime front desk clerk J.C. was upset about the previous guest and gave me his same attitude. I tried to book their shuttle for next morning - no, not available at my requested time. Funny enough: the next morning their day-crew was easily able to arrange for the shuttle. That nighttime front desk clerk had a serious problem. I will NOT return. | 2 | null |
Comfortable, clean and convenient
Great location, nice rooms, comfortable beds and Starbucks coffee. What else do you need? Was there for a conference so didn't get to use any of the ammenities. Blocks from Pike's Market and next to a great Jazz venue | 5 | null |
Loved this hotel - great atmosphere and service
Stayed here over Easter weekend with my daughter for a trip to the San Diego Zoo. Was a fabulous hotel, great beds, within walking distance of many attractions and restaurants.
Excellent W service. My only complaint is that the "beach" bar was closed for remodels while there - and I was looking forward to that place, one of the reasons we booked. Love SPG program, Westin beds and amenities. Everyone from the valet, bar tender, receptionist and concierge went above and beyond. | 4 | null |
Excellent Hotel, close to Time Square and a block from Macy's!
This hotel is the best kept secret! From the time I stepped foot in the hotel, I was greeted by the staff and had the best stay ever. New, clean, modern, european appeal and great size for NY hotels. This is my preferred hotel when I visit NY....I will forever remember my stay. My daughter and I visited during her spring break from college. What a great time!! Going back soon and will stay at the TRYP! | 5 | null |
Central motel in San Diego
Stayed at this facility for three nights. Room was very nice, but modest. Staff was especially helpful. Breakfast was only slightly above average as a continental style, but certainly adequate.
Location is convenient walking to Gaslamp area. Also near public (trolley) transportation. The flat charge of $10/day for parking at the BW is worth the price in order to be able to feel free to come and go the other attractions which are outlying(such as the Del for lunch). | 3 | null |
Nickel and Dime You for Everything
I am completing a second week of staying at this hotel and in both weeks I am getting nickeled and dimed to death by the staff. Good example is that this morning I stop for a cup of complementary coffee in the lobby (they have it set up in the bar area). They have dixie type cups so I asked for the larger paper cup and they gve it to me w- along with a bill for 3.00 for the 8 oz paper cup. No kidding. I went back to my breakfast bill from the morning and I see that I was charged not just for a cup of coffee with my breakfast but also another 3.00 for a paper go cup to take with me. This is just one example. I would not recomend this hotel because its hard to relax when you have to watchdog the staff for such sillyness when you are paying a pretty penny for a 5 star hotel. You have many other options in Houston that you dont have to keep the same vigilance. | 2 | null |
Refined, quiet - everything was perfect
I've never written a tripadvisor review but my husband and I had such a nice stay at the Wall Street Inn that I just have to let other travelers know what a great find this is. I am not a millionaire who stays in hotels half the year, but I'm very particular about accommodations when I do travel and I have to say I was 100% pleased with the Wall Street Inn – beginning with the moment we walked into the cherry-paneled lobby.
I had called earlier to request a room on the front side, since a number of reviews mentioned the noise from a tavern on Stone St at the rear of the hotel. The receptionist had assured me that wasn't an issue in the winter, because there are no longer tables outside, but when we arrived she had upgraded us to a nicer room near the front anyway.
It was super quiet the whole time we were there (a Th-Sat in February) and gave us just the relaxing, refined weekend we were looking for. We woke up to a complimentary Wall Street Journal outside our door, which we enjoyed over the surprisingly good continental breakfast - the croissants are quite possibly the best that I've had this side of the Atlantic.
Some other people on tripadvisor called the service "cold" but maybe they are from the Midwest and don't understand that on the East Coast quietness often is a sign of respectfully minding your own business. I felt we had everything we needed, but were never imposed on by chatty staff, which was great. After a particularly trying night on the NYC metro system (now THEIR staff is bad!), in which we had to pay twice as much for a trip that took twice as long as it should have, we got back to the hotel 5 minutes after room service ended. But the hotel staff cheerfully agreed to bring us dessert anyway, which made up for the metro debacle.
The room was smallish but not cramped, and well-appointed. Two comfy armchairs, a nice closet, a desk, and a big TV. My favorite kind of sheets on the bed - tiny stripes, with a duvet in between (the pillows were a little too stiff/tall but otherwise everything was great).The bathroom was quite spacious, with beautiful stone tiles in the shower and the shampoo and conditioner actually worked on my very long, thick hair.
Anyway, I could go on, but overall five stars for sure!! Thank you Wall Street Inn! | 5 | null |
Family reunions welcome!
Very clean and comfortable hotel. How nice to find an affordable option to gather a far-flung family. Located on the bypass at White Settlement exit, it's easy access from anywhere. There is a sparkling clean pool to enjoy outdoors and the management offers reduced rates for use of the meeting rooms for a private gathering. We found all staff friendly and efficient from the cleaning woman who provided us with extra towels for the pool to Rick at the front desk who offered directions and maps to area attractions. Note: entrance from the east is off the feeder road, from the west enter through the Waffle House parking lot. | 5 | null |
Great Hotel! Even includes breakfast and dinner
I stayed here for 2 nights while attending a conference at The Bell Conference Center. There are closer hotels to the conference center but I am a hilton honors member and I like to get the points. This hotel is a half mile from the center. It is within walking distance (a couple of blocks) from The Space Needle and the monorail, which takes you right to Westlake Center. From Westlake Center you can walk to Pike Market, The Hardrock Cafe and The Original Starbucks.
From the airport I took the light rail to Westlake and then took a cab, which was 1 1/2 miles and cost me $7.
The hotel itself is very nice and clean. Staff were very nice and helpful. Dinner and Breakfast is included in your rate. It was good food too.
I would absolutely recommend this hotel and would stay here again. | 5 | null |
One of the Best
So happy kids and I got to experience this luxury hotel. We got a good rate at $350/nite that included valet parking, cookies/milk and welcome gifts for the kids. Well worth the price.
Kids loved the big indoor pool. Everyone made us feel so welcome. Room service was quick and friendly, food good too. Employees at Sixteen restaurant must be mindreaders. How else did things materialize on my breakfast table before I even asked for them? Brilliant. Beds big and comfy. Room is huge. The kitchenette so convenient. Kids are still talking about the Trump Hotel.
Only things I did not like - the bathroom door slides to a closed position, but you can never really lock it for full privacy. That was odd. Also, hotel provides a Nespresso coffee machine. Easy to use, but coffee tastes terrible (not fault of Trump's).
Can't wait to return. | 5 | null |
wonderful place with great staff
The service here is fantastic. Anything that you need, they are on top of. They even hand out free drinks-water, cokes, etc. and snacks. they helped us get settled in, told us about the great restaurant and bar. the pool is fun. they have a salt water Jacuzzi, which you can swim in. The rooms are really cozy, the beds are so comfy. This is a fun place. | 5 | null |
Great location
Really good hotel in the heart of the city close to newbury and the back bay. near enough to a T station you can get anywhere. Champions bar/restaurant is a nice spot to watch a game and have a bite to eat. The rooms are nice some face the city and some face the water. Certainly check for deals on the web because this place isnt cheap | 4 | null |
Excelent location, but a little dirty.
The staff was friendly, the location is excelent, but the cleaning is to bad. The continental breakfast is too bad too. | 2 | null |
A decent stay
To start, I saw the bed bug review on this hotel before booking.
It seemed long ago enough that even if it were true they would have taken care of it.
When I got there my skin instantly got red and irritated.
Whether it was bed bugs I don't know but something in the room definitely aggravated my skin.
Otherwise everything was great.
Walls were thin but that's not something that can be fixed...
Wifi was in and out
The AC did not work either
Overall a decent stay | 3 | null |
Poor service and value - impressive building
I came here for a 300 person investors conference and was dissapointed throughout my stay by the service and my interaction with staff and the hotel.
First off, my room was a courtyard view with a small bathroom - and $400. When I arrived I asked where the conference was being held - and were told that they had no record of the conference being held - We saw others asking about the conference as well and no one knew anything about it - and it wasn't even on the daily event sheet.
The next morning when I went down to they gym for a quick 20 minute workout - they told me it would be an additional $10 charge, and when I got back up to my room to shower, I discovered while showering that they had given me two bottles of conditioner, and no shampoo.
Finally - I ended up taking 6 flight of stairs from my room on the 4th floor to the terrace level where the meetings were, two levels below the street level because the two elevators they have running were always so slow and packed that the stairs were quicker.
Unfortunately the building just isn't a great place for business. I think it could be nice for a romantic weekend - but given the service levels I experienced I'd rather go elsewhere | 3 | null |
Strictly for the Business Traveler...not for the average tourist
The hotel is great for the business traveler who has an expense account. Everything is available for the business person here including a beautiful and comfortable room and a nice workout gym. However, for the average tourist there is a lot to be desired. Everything here is very expensive. Parking is $20! They have a nice garage a few steps away from the hotel (that was half empty) and yet they charge extra. Breakfast of two eggs and bacon was $18.
The hotel is situated in a business office area. There is NOWHERE one can walk to. You must eat in their restaurant or take your car and drive 3-5 miles somewhere. There is a freeway nearby which takes up much of the views in the rooms.
This hotel is not near any attractions except the Torrey Pines State Park. Downtown San Diego is 12 miles away. And remember this...getting anywhere in San Diego near rush hours is nearly impossible. Being familiar with both Los Angeles and San Diego I feel that San Diego's freeways are much more congested than L.A.'s.
Unfortunately, during our visit, the front office staff lost our welcome bag for a wedding we were attending. They did not seem too concerned and basically just said "We're sorry...too bad." We did not like that attitude...the wedding arrangers paid a lot for that bag and they lost it.
A little thing but still annoying...half of their vending machines were out of soft drinks...we had to climb 5 stories up to find a vending machine that was filled. | 2 | null |
Not good Place to stay
My mom is a Wyndham Time Share owner, and we loved the Resorts. So, we thought let's stay here as it's close to SeaWorld. The Room was dirty, our bathroom sink is in the room. I rolled ut of bed and boom there's the sink and counter. Just wierd placement for this. We checked in at 12am and staff was ok, but not overly friendly. No more parking she said was available so we had to park in Handicap area. We had to worry that your car would not be towed either. Even tho the Gal at from desk said they don't tow you just never know. Also for 140.00 price with tax and fees, they have no Breakfast for us. I could of stayed somewhere nicer for same money with Breakfast included. Do stay here unless it's the last place that has a room for you. | 1 | null |
Will Definitely Return
Had a nearby business convention and chose this hotel on the basis of TripAdvisor reviews. My wife traveled with me and we were not disappointed. Front desk was very welcoming and accommodated some special requests. Hotel staff was uniformly cheerful and courteous, and our room was relatively spacious and very clean, with an unusually comfortable king-bed and plush bedding. We also really liked the contemporary decor - a surprise considering the ornate "old world" building, lobby, and meeting areas. And, unlike some reviewers, we enjoyed the contemporary open-style glass shower and stylish bathroom fixtures. Minor issue with loud sound when nearby showers were in use in the morning, but it was a very temporary irritation. Location was great for visiting beautiful Grant Park and we walked to the Shed Aquarium, which was amazing, although overcrowded the day we went. We did not get a chance to eat at the hotel but will next time because we will definitely stay here again. | 5 | null |
Ok if you don't mind walking up so many flights of stairs.....
Staff were friendly and most helpful. Luckily, there are always some staff there to carry your luggage upstairs as there is no lift. Room was quite small and very hot. It could do with a good makeover. Would have been great to have wi-fi in the rooms too, you could only access it in the lobby. On a positive note, I got a great deal for my stay here so I got what I paid for! | 2 | null |
Average
This is a basic hotel and for the money I consider it a decent value. Usually Red Lions are a tad more inviting, but the location and price make it acceptable. I like the glass drink cups in the room, even had a bath robe! Rooms are comfortable and nicely appointed. The restaurant is not on the property, but next door, so when they say "in the lounge", it is not in the building. If the hotel wants to have a restaurant, why then don't they open an indoor walkway to that restaurant so one does not have to put on a jacket??? | 3 | null |
Nice Hotel, Poor Location
We went to visit for the weekend. The inside of the hotel was great! Very clean and the staff was helpful and courteous. But there are several hospitals nearby so bring ear plugs. The ambulance sirens were going at all hours of the night.
Besides that, they have a great breakfast as well as cookies and coffee anytime. It was really easy to get around to the areas we wanted to go to as well.
Just know you have to pay $25 a night to park your car though : (. | 4 | null |
Hotel 31 IS VERY SPECIAL
My grandson and I stayed at Hotel 31 pre-cruise June 1-3, 2012. We had a room with shared bath which was always kept very clean. We could see the Empire State Building out our window.This is a great location and VERY reasonable rates. The staff was helpful and even let us leave our bags after the cruise so we could walk around. We both loved this quaint hotel and will certainly stay again. Thank you to the staff who helped us with our luggage and get a yellow cab. There are many restaurants close by to choose from. We walked to many sites and enjoyed our first visit to New York City. | 5 | null |
Highly NOT recommended
Imagine that after 13 hours of flight and 2 hours at the airport going through immigration and customs, you arrive after a 45 minute cab ride in New York City and enter your hotel room. A room in a supposedly 5 star hotel. You enter the room that hasn't been renovated since 1960, with the most tacky decoration. A room overlooking grey cement... You then enter the bathroom (which is as small as possible) and realize that there are stains of urine on the toilet seat!!! You are appalled and feel like throwing up. You go to the reception and complain. Do you know what the answer at the Intercontinental hotel in N.Y. will be? "OK, we can clean the room". Nothing else! Not even an apology! I couldn't wait for the evening to end before I could switch to a proper, clean and hospitable hotel. After this experience, the only thing I can say is: stay anywhere else in NYC BUT the intercontinental. It is a shame for the chain to have this hotel under its label. | 1 | null |
bed
This was a very dirty feeling hotel, bed was ok. I felt as though it was not in code plugins were not safe no covers loose nothing seemed solid exposed wires. This is a building that could definetly be a hazard. | 1 | null |
Very Tired
This hotel is in a great location if you are flying early or late at night but it is very tired and needs a refurb now. The parking cost of over $30 with the tax is way over the top. There are no places to walk to for dinner so you will be eating at the hotel unless you wish to drive. Thye bathrooms are the smallest i have ever expeienced. the carpets in the hallways are way past their useby date.This is a 3 star at best | 2 | null |
Nice but understaffed hotel
This is a very well situated hotel with reasonable rates. Unfortunately I think they save money by cutting staff! Our breakfast dishes stayed in the hallway till almost supper time and the harried staff at breakfast suggested on the phone to come down to pick up my own breakfast as it would take him about 45 minutes before he could bring it up! I did.BTW- he stil charged me an in-room service charge!
The beds were comfortable and all door staff were extremely helpful. | 4 | null |
The Worse Experience Ever
I am from the area and that was the worse experience of my life. It looked like the Adams Family house, the ceiling was peeling, mold around the shower and an actual cat walking around. I thought it would be shabby chic but i honestly felt as though norman bates was going to stab me in the shower. Do not I repeat don not stay there even though the price is alluring I couldnt do it. I actually left the hotel and got a refund | 1 | null |
A complete Lie from start to end.
They said they had wifi- thats a lie. I asked them why it wasnt working and why it kept going out once i am connected. They said because of the rain. Wow! The lights were out so i had to get them exchanged. The washroom was so dirty that i was scared to take a shower thinking id get dirtier than before the shower.
Breakfast was a disaster from the milk to the bread. Not only was their stuff stale but also unhygenic. Some of the towels were so old they were yellowish white. there was chewinggum stuck to the carpet. The fridge was unplugged which is why it was infected with fungi and other unwanted stuff. Was there for 6 days which is why we had to get groceries, however it all went bad thanks to the dirty fridge.
We were there for a business convention that takes place every 3 months. Inspite of booking 10 rooms together they treated us like crap .
Before checking out we told them our concern and they said 'if you dint like it and were not satisfied why dint you leave The first day of your stay'. After haearing that i knew i was dealing with a bunch of amateurs.
What was dissappointing is that the manager was saying all this. Manager and owner is the same person.
After that we decided to call the third party that booked our reservation. When the manager found us saying all this to the third party in the lobby of the hotel, thats when all hell broke lose .a few guest that lived there shared the same views. Thats when the owner ,aka -manager asked us to leAve the property. It was a complete disaster. Be wise, stay elsewhere!
If you like being treated like crap and like sleeping with dump, this would bethe place. To be. | 1 | null |
Waste of money!!!!
OMG - don't waste your money on this hotel. Don't get me wrong, the hotel and the rooms are nice, but ONLY nice, nothing to write home about, there are much better deluxe hotels in New York for half the price.
Rooms are typical New York size, quite small. We reserved a grand deluxe and was given a room on the 43rd floor. These rooms were very compact and quite dark, considering they boast they have floor to ceiling windows. We complained and were given a Hudson view room on the 49th floor. The view from these rooms were much better, and the bathroom was very nice - it even had a window above the bath, although you couldn't see out of it when sitting in the bath.
The bath room amenities were nothing special, and there is NO bath or shower gel, only shampoo, condition, body wash, and bath crystals for the bath. Minimum number of towels were provided - 3 for 2 adults.
The rooms do not have any coffee making facilities, and no chocolates for turn down :-(
Staff at the front desk were friendly enough, but when we had to change rooms we were told that we had to come down and get the new keys, as there was not enough staff to bring them up - so, paying $1000 per night to the hotel and they can't even provide a service!!
We had made a reservation for Brunch in the restaurant for the following Sunday. before we arrived. Upon check-in, we asked if they could check on this for us, and found that there was no reservation. The restaurant called us in our room to confirm that we now had a reservation for breakfast at 11am on Saturday - we said that we want brunch on Sunday, not Saturday. The following night (Saturday) we checked with the concierge that our reservation for Sunday brunch was all confirmed. They called back and said that our reservation was for today, Saturday, and that we never showed up....... they finally made the correct reservation - truly 5 star service don't you think?
I would not recommend this hotel to anyone wanting a nice hotel to stay at in New York. | 1 | null |
Excellent property in Washington
Stayed at the hotel over the Labor Day weekend. As a Platinum member, we were upgraded to a studio suite which was really spacious and nice. We love the comfortable beds, separate shower, bathtub and toilet areas, the double shower heads, and the swift internet speed in the room. The staff were super friendly and pleasant, and the location is very delightful and convenient. Just 10-15 mins drive from the Reagan Airport, it is relatively close to numerous shops and restaurants. It's a 10 minute walk to Georgetown (shopping and food!), 5-10 mins walk to the nearest Hop-on-Hop-off bus stop (an efficient means of transport around the city), 20 mins walk to The White House. We had breakfast at the nearby Bread & Chocolate just across the street, which is really good. You'll be spoilt for choices when it comes to dining in the area. Overall, a very highly recommended hotel to stay in Washington. | 5 | null |
HORRIBLE
When i booked my room , i asked for a smoking room. I was under the impression that the room i was in was a smoking room. So when i checked out the manager then told me i wouldn't be getting my $100.00 deposit back for smoking in the room i was very upset. I explained to her that i asked for a smoking room when booking, She said it's nothing she can do and was very rude about it. I will never stay at a Ramada hotel ever again. | 1 | null |
Managers Lie
I had family come in from out of town. stayed here, and family members had what looked like bug bites. Manager was informed, he said he has the place checked and sprayed once a week... Family members went to hospital, yes BED BUG BITES!!! At least manager could have been more polite about it instead of having a snobby attitude.... | 1 | null |
old style classic hotel
We stayed one night in the Palmer House. It's a classic Hilton old style Chicago hotel. Very big (>1000 rooms) and busy. It you're interested in doormen, afternoon tea, classic decor, big ballrooms, ornate elevators, sweeping staircases, etc. this is for you. Also check out the Chicago Hilton. Same era, south loop location. Cheers. | 4 | null |
Great Hotel with views to die for!!
We were in San Diego overnight for a wedding reception & stayed at the Island Palms at the recommendation of the bride & groom (reception venue was just down the road). I had requested an early check-in (3 pm instead of 4 pm) and was assured when I called the day before to confirm that at least one room would be available for us to use to get ready for our event. Sure enough 1 room was ready at 3 & the 2nd room at 3:15!! I was very surprised that our rooms faced the marina, just gorgeous (was expecting to face parking lot since only staying 1 night). The rooms were a bit on the tiny side (2 double beds made the space cramped, I am sure the same room with a King bed would allow much more room to maneuver), and the walls were a bit thin, but those are minute complaints when you are staying the night in a place as beautiful as San Diego. My husband & I take a weekend trip each year to San Diego and we have found a new home, this hotel is a great place for everyone! | 4 | null |
TMW
The hotel staff are great and accommodating to my needs. The hotel is dated and worn, but I need little to be comfortable this hotel meets my needs. The lumpy mattress and dated furnishings are not an issue. What is important is I am comfortable when I get home from work. The key for me coming back to this hotel is the television channel selection is very good. The hotel has MSNBC, others in the area don't and have a limited selection . The | 3 | null |
Location Location Location
This is about the only redeeming quality of this average hotel. The rooms are so small two people can't pass at the same time. You have to crawl over the bed because the air conditioner blocks the path. Speaking of, the air conditioner never worked properly blowing heat instead of cold and then not at all ! Don't even try to open the closet and the door to the bathroom at the same time ! You get the picture. The room is old and smelled of smoke. The fixtures and furniture are lousy. The bedding was lumpy and stained. The only good thing about this place is that it is 2 blocks from sub station and 2 doors down from a Duane Reade for sundries.
Ridiculously priced at $300 plus a night ! Stay somewhere else. | 2 | null |
Location makes this hotel one to choose
I stayed at this hotel because I was attending a conference that was held there. This is an old hotel with grandeur and location that can't be beat, but it is a bit tired in certain areas, in spite of renovations. However the service, food, housekeeping are all very good. The location affords one the opporunity to walk or ride anywhere in the area. The tower rooms are more modern and the beds are heavenly. It definitely can be considered or business, families, or even solo. | 4 | null |
Twin Beds & Loud unit in room!!
I checked into the hotel late after a stressful work day and was told that I would be receiving a room with twin beds. I asked if any other rooms were available and was told that only twin bed rooms were available. I presented my credit card for incidentals and was asked for picture ID to proof who I was. The reservations matched the credit card and others checking in were not asked. When I got to the room it was spacious and the twin bed was not horrible but the venting/air conditioning unit in room 714 woke me up every two hours. That room should not be offered to any guest with that loud noise. I personally think the desk staff was unprofessional and the hotel should never make a room with such a loud unit operational. I won't be back!! | 2 | null |
Nothing is too much trouble!
This was our first stay in NYC and I am so glad we read the reviews as staying here proved to be an excellent idea!
We stayed for 10 days in September and I can only say positive things about the hotel, as even the odd little issues we had were acted upon and sorted out with immediate effect.
You are 2 blocks away from Broadway and 4 blocks from Times Square, so whilst it is in a slightly less salubrious area and the bars and restaurants in the local area can be expensive, it is very central and the addition of a full sized fridge in the roomsmeans that you can reduce the costs a little. On the downside, the rooms git very warm and the AC units were in room and far to loud to put on if you wanted to get any sleep!
The room we stayed in was a decent size for a capital city and had a microwave,fridge/freezer, dishwasher, filter coffee machine and hobs, as well as an iron and ironing board.
The complimentary breakfast was excellent, and included some sort of eggs and meat (bacon,Sausage, Ham, etc) as well as bagels and gread,cereals, fruit and yogurts and coffee whcih was good and available in takeaway cups,and whilst the breakfast room got very busy, you were encouraged to take food back to your room and even provided with plastic containers!
The evening socials (Tues, Weds & Thurs) between 5pm-7pm offered complimentary red and white wine (Cab Sav or Pinot Grigio) which was perfectly drinkable, as well as Stella Artios and Bud Light on tap (can't comment on the beer as not a fan of either product). The food was themed each night (e.g. Pizza & Pasta one night, Nachos another night, Poek Sliders, another, etc) and was pretty decent.
The bar is a little drab (and a little pricey) and with the fantastic Beer Authority pub just a 150 yards away, we only went in a couple of times.
We had a couple of minor issues(not really worth talking about) but both times they were sorted out very quickly.
Overall,a very good hotel and a great base to discover NYC | 5 | null |
Not the Best La Quinta But Not the Worst
We stayed here Easter weekend, and the staff was very nice, but the hotel needs updating, and the housekeeping left a lot to be desired. Almost every surface in the room was sticky as if smeared with jelly or honey. No washclothes or soap was left in the room for our second day, so we had to ask for them. The TV needs to be updated with a flat screen set, and the whole room needs a freshening up--carpet, drapes, bedspread included. The breakfast was marginal---we ate it the first morning but decided to go out the second day since the hotel breakfast consisted only of cereal, pastries, waffles, and sausage kolaches, which I did not care for. The bread selection was weak, and they had hard boiled eggs, which I don't eat for lunch let alone breakfast. Also, we could not use the pool or hot tub, both of which were a milky green color. We had chosen this hotel because of its indoor pool and hot tub, but we were not able to use either one. Safety-wise, the exterior door that has a sign posted stating that "this door is locked 24-hours a day for your security and you must use your room key to enter" was broken, so anyone could have wandered in. We stay at many La Quinta Inns and Suites around the country, and we appreciate the chain's policy of accepting pets. If in the future we decide to go back to San Antonio for another long weekend, I will choose a different property, but am sometimes limited by what properties I have reward points for. Yes, this was a free stay, but that doesn't mean it should have an unusable pool and hot tub, broken security door, and weak housekeeping. These are the first award nights we have used, having recently been upgraded to GOLD status by La Quinta Rewards. I will say, however, that the location was convenient to all the major highways, so that was a plus. | 3 | null |
Great Location comfortable hotel
I went to NYC for the first time on the 30/6/2012 with my family, we stayed for 6 nights. We arrived late on our first night about 11pm and the staff where wonderful.
The hotel was very clean and comfortable and the rooms quite large for a city hotel close to shops and resturants and we didnt mind the location. We walked everywhere although the subway was less than 2 mins away. Central park and 5th ave not far away.
We didnt have breakfast at the hotel as I thought it was quite expensive for a family of 5, however lots of other food places around the corner. I would stay there again and recommend it. | 4 | null |
Living in a box
We are since yesterday in the Millenium Biltmore Hotel in Los Angeles and pretty happy when we are leaving by tomorrow!
Our room has the size of a shoebox and the bathroom is so small that you cant even turn around inside there. If two people want to brush their teeth together,its just not possible.
The airconditioning is the loudest we have ever had and we've been to a lot of Hotels. So you have to decide if you want to sleep in your own sweat or not at all because of the noise.
This could have been a beatiful place years ago, but the Hollywood glamour has long long faded. Sad enough we are really happy when we are leaving here by tomorrow.
Wouldnt recommend that place at all. | 2 | null |
Good Location
This hotel has a good location to the airport, one of SA's finest shopping malls, many nearby restaurants, easy access to other attractions, and centrally located. Bring a pillow though, their pillows are small! In fact ALL Courtyard hotel pillows are small. However, this particular hotel has a lot of positives if your willing to overlook the rough edges from the recent remodel. It just lacks a little contractor oversight. Overall, I'm still a Marriott fan and this hotel will not disappoint. | 3 | null |
Cozy & Quiet
This is one of Seattle's best kept secret's. The Georgetown Inn has an easy to find location, right off exit 161 from I-5. The Staff are the secret ingredient, from Management to Housekeeping. They are all incredibly friendly and always helpful, and the Housekeeping Dept keeps the Inn immaculately clean. The rooms are cozy and incredibly quiet, obviously the builder paid attention to details when it came to room insulation. The rates are very affordable. I have stayed at the Inn numerous times over the last year on buisness & pleasure trips to the Seattle area and simply refuse to stay anywhere else. If you enjoy the simple and humble in hotels, and restful nights sleep, this is definitely THE PLACE to stay in Seattle!! | 5 | null |
Disappointed - far below my expectation.
I booked a 2 bed room for a friend and I. This was my first ever trip to the States so I thought I'd book a decent hotel. Based on Tripadvisor reviews, I decided to pay the premium and book a room at the Allerton.
The disappointment started at check-in. The space on the 2nd floor that doubles as the reception area is too small for a skyscraper hotel to cope with the volume of people checking-in. We had to try and push through people and excess furniture to get to the check-in desk. Seems the staff had had a hard day as they were quite rude. No warm welcome being offered here. Curt responses and very uninterested.
All though the room was well appointed, it was one of the smallest rooms I've ever stayed in. Add to that, that it was sold as a 2 x double bed room, the theme (set in the check-in area) of furniture stuffed into a way too small space was continued...
The location is great being on the Magnificent Mile.
During our stay both our keycards stopped working. When I went down to get it sorted, I again ran into a wall of disgusting attitude. No apology for the inconvenience, no smile not even a good day. I was only told (very curtly) to not keep it next to my phone (might be a good suggestion when you check-in) but when I pointed out that I didnt carry a phone with me as I was on holiday.... I was again left waiting for an apology that would never pass her lips.
Also, one friendly reminder. Check your bill at the Allerton. Bill padding! We logged on to the internet ONCE but was charged 2 connections. The reception clerk tried to fight that we had 2 devices connected but when I pointed out that the timing on the bill was exactly the same, he finally conceded that it would be a strange co-incidence and therefore agreed to reverse one of the charges. Again no apology.
I would recommend the Holiday Inn. Its only a few block off of the Magnificent Mile so the location is near perfect and its alot cheaper than the joke that is the Allerton. | 2 | null |
Great location & staff
My new favorite Union Square hotel. Book on their website for the best offers which include complimentary parking and internet. Staff is warm, friendly and go out of their way to make you feel welcome. Rooms are comfortable and during both stays offered great views. | 4 | null |
Hip Hotel
If you have stayed at a W, there are not a lot of surprises here. However, the rooms had lighter colors than some Ws making the guest rooms seem a bit brighter Ws which was nice. Also, (with the exception of one bartender) the staff at this hotel was noticeably better than at the average W. The hotel has the W beds which are great.
The bars on the first and second floor were very busy on the weekend with lots of nonhotel guests. The hotel also provides the Acura experience car service in the evening which is nice and was easy to book.
Guests should note that because of the sliding doors involved the bathrooms in the guest rooms do not provide much privacy.
The hotel is in a fairly convenient location for sightseeing and shopping. | 4 | null |
Poor service and poor value
I visited whilst attending a conference for four nights. While the rooms were excellent, the public bars and lounges were unpleasant and noisy. We experienced very poor service in one although other staff were helpful. The price of the hotel, even with a discount, was very high and the failure to provide adequate internet, a rip-off, even if typical for such chains. There was no sense of style or quality about the place. Avoid if you can. | 2 | null |
Noy nice
Accessible price but everything is extra.
Wifi Internet is extra, local calls are $0.85.
Rooms are tiny, tiny.
Bathrooms are way outdated; not even a hair dryer in room.
Will not stay there again and would not recommend. | 2 | null |
Beautiful views...
My now fiance and I stayed here in September 2012 and absolutely loved it! the rooms are beautiful, the service was great and they did offer a lot of tips for things to do, but as SF locals we didn't take advantage of these. The beds were also super comfortable. They also have a nice wine tasting hour in the lobby and the views from the rooms are wonderful! I might be a little biased because it's where my fiance proposed...but I can't wait to go back every year! | 5 | null |
Impressive Exterior..Interior, not so much
Stayed two nights at this property. Had read some reviews that this Marriott was a little worse for wear as it has a steady supply of customers from convention traffic. I have to concur, the lobby furnishings are worse for wear as was the dated guest room. After two days at this property, I acclimated to the consistent 10 minute wait for hot water to arrive in my 9th floor room, bathroom. As long as you can remember to start running your shower 10 minutes before want to take it you'll be fine! The 10 minute wait for hot water is independent of time of day and yes the hot water in the sink takes that long to arrive too. | 2 | null |
Ramada Stay
Overall very pleased. The room was uncomfortably warm due, I was told, to there being some sort of "eco" ac system. This did not work!! They supplied a small fan but it really did not help much | 3 | null |
Great location, outstanding service, good value
This hotel by Hilton is within about 4 blocks of the space needle and Duck tours. The lobby is fairly quiet and unassuming. They have friendly and helpful front desk staff, a hot complimentary breakfast (more than just fattening pastries and sugary cereal), and the complimentary manager's reception dinner Mon-Thurs was better than I expected. You can take care of your laundry, and the workout room is open 24/7 w/room key. The suites themselves were perfectly nice and my room was quiet although close to the elevator. I walked to/from the convention center every day for my conference to get a nice tour of the city, Pike's Place Market, and some of the local shops. | 5 | null |
Hopefully not indicative of other Kimpton Hotels...
Well, this was my first Kimpton experience, and I sure hope that Donovan House is not their norm. I really was not impressed, and would caution you before you stay here. Donovan House is an old hotel that has recently been taken over by Kimpton, but there are still a lot of flaws. First, the location is mediocre, it's not that close to anything exciting and not even that close to a subway stop, but it's not far either...so it's definitely doable.
Unfortunately, there was a lot of trouble with the pricing and online reservations. They charged me one thing online, then wanted to charge me more in person (the guy even said, "What website did you book this from?" Um, yours?) He told me he'd fix the problem, and upon checkout, guess what? The problem hadn't been fixed! The people checking in next to us had similar problems. Be careful!
Also, the room is just a weird design. It's supposed to be modern, but the shower is this strange conch shape. There's no curtain or shower door, so you get cold in the shower! They don't stock amenities in your bathroom except for shampoo and conditioner. I had to ask for lotion and a shower cap. Is that how all Kimpton Hotels work?! The worst part is that there's no TRASH in the bathroom. The first day, I moved the room trash can to the bathroom, but after room service, it got moved BACK OUTSIDE. Did they want us just to throw the trash on the ground? It didn't make any sense.
There's no coffee machine because they claim to have free coffee in the lobby every morning, but it always ends sooner than they say because we were never able to get any. | 2 | null |
Over night stay
The hotel staff appeared to be preoccupied with other problems. Check in therefore was slow. Hotel hallways and room did not smell fresh, but more like smokey, even though I was in a smoke free room. Water in shower was warm at the best. | 3 | null |
Overpriced, bad staff, fights, beaten prostitutes
First off, I knew I was booking two rooms super bowl week. I knew I would pay too much. But I hoped it would be clean and decent. I am a many year member of choice hotels and have earned well over 1,000,000 points. With that said. Tried to check in and staff says. Internet should have not let you book your rooms so cheap. We may not be able to give you those rooms at that price. I'm like what? 300 a night for a normally a 70 dollar a night room. So after 30 min we get room. Get in room. Room is tired, wore out. And needs cleaning bad and paint and rehab. Besides Budweiser has made it one of there hotels and the place is decorated beyond tacky. Also hotel has contract with trucking company. Nothing but lines at the counter at all times. And always maid carts. Even though. It doesn't seem clean. Then. Besides fights in hallways. Prostitutes getting beaten up and cops. Still room still dirty. Hallway dirty. So yes I would never advise anyone to stay here. 6 nights two rooms 3700 bucks. I feel screwed. Lol | 1 | null |
Nice hotel for a NYC stay
My wife and I booked our stay at this hotel with an online offer. We wanted someplace in Mid-town and this hotel fit our needs. Nice apartment style with couch and kitchen. The maid service was good and our rooms were clean.
Disappointments? When checking in, the receptionist tried to do a shell game with offering us a room other than what we had paid for and had already been charged on our credit card. After rejecting two offers of a rollaway or sleeping on the hide-a-bed sofa, we were given our original choice of two queens in a junior suit.
Also, one elevator was down (we took the stairs when going down) but the service staff was very kind in allowing us to use the service elevator.
Recommend this hotel for friends and family who may be staying in the NYC area.
Bonus: close to Grand Central Station! | 4 | null |
OLD and desperately needs renovation
i just returned from staying here over the weekend for my son's sporting event. it was not my choice of hotel but it was booked so that the team could all be together (for the sake of being affordable from some of the players/families). my first mistake, i should have checked out this place online and read the reviews before booking it. i am a freak about cleaniless and modern decor - this place was neither. it is very old, run down, dirty, crickets in the room, dingy, low quality grade of everything in the room (towels, toileties, pillows, blankets). i booked, at least i thought it was, a "suite". the moment that i walked in, i was disgusted. it wasn't a suite, but rather 2 rooms with the connecting door opened. the only positive things that i can say about this place are 1)the convenience of offering breakfast (but it's probably calculated in the nightly room charge, 2)free wi-fi. oh and by the way, the connecting "vietnamese restaurant" next door - don't eat there! food was a joke, service was laughable. | 1 | null |
Brusque service, tiny rooms, great location
Bottom line: Don't kid yourself that the high price tag buys you anything but a good location.
We had the misfortune to stay in this hotel during our last trip to New York City (which was wonderful besides the hotel, check out my New York City list to see all that we did). The first thing that put me off was when we pulled up at the curb there was no bellman to greet us or take our luggage, meaning that we had to carry our own luggage up a set of stairs and through a revolving door -- definitely a feat of physical agility that I would not recommend to anyone with mobility issues. Once we mounted the stairs with our luggage, we approached the check-in desk, where we were not greeted with anything beyond basic human civility -- "Name? Credit Card? Here's your room key." No one offered to help us with our luggage on our way to the room.
We stayed in a tiny, undecorated room directly across from the elevators, which ensured that every morning we were awakened by a large group of people who had gathered in the chairs outside to await the rest of their party. Our room technically had a view of the street, which I suppose was better than having a view of someone else's room. The bed linens were rough and the comforter was lumpy. There were literally no decorations in the room - not even a single generic art print on the wall. The bathroom was very small, with precious little space to put any toiletries. For the high price we paid for the premium of staying at this hotel, I really would have expected better. Understandably they probably can't do anything about the size of the rooms, but surely they could put more effort into improving the quality of the materials within and the decor?
On our last day, we stood in line to have our bags stored while we spent the rest of the day out and about (our flight didn't leave until later that evening). Like other reviewers have stated, the baggage attendant blatantly asked me for a tip, saying that he wouldn't be there later when I picked the bags up. He said it in such a way that I was actually worried my bags would get "misplaced" if I didn't tip him before he took them off to the back room. That is just bad customer service, and completely inexcusable for a four star hotel.
The best thing about this hotel was the excellent location. It was only a handful of blocks away from Grand Central Station, the Empire State Building, and the UN Building. We had a longer (but still manageable) walk to Times Square, Broadway, and Central Park. If you are in New York to do shopping, 5th Avenue is very nearby, and there is also lots of shopping on neighboring Madison Avenue. We had no problem catching taxis outside the hotel for trips farther out. | 3 | null |
Hip SOMA/Moscone Location, but kinda weird
My scores are as follows:
Lobby - C: Small and in a weird location unless you enter from the car park. If you enter from the street you walk through the bar, past the elevators and well, you feel you're in the back. The front desk help was very professional, well informed, and friendly - lot's a props for that. But overall very closed in and small... I guess this is San Francisco.
Rooms - B-: Again, weird for me. I think the idea here is to be "hip" since you're in the museum/SOMA district but toy dolls and toy cars in the room for me are odd. I prefer a clean, minimalistic (no clutter) environment. For me there was just too much going on and the decor seems dated. Also, short on lighting but not a major issue. That said, wired internet was a plus - even though it was expensive. Nice flat screen. Bathroom was passable. Now, positives, very nice wet bar and nice array of beverages to choose from. I was also greeted with a very nice cheese plate - that was unexpected and quite nice. Had it not been for that I may have rated this a C, but that went a long way with me. Keep it up W!
Gym: N/A - didn't use it.
Bar: B+: Very hip, with gas fireplaces and updated contemporary design. It wasn't a warm and welcoming environment but, like I said, very hip and very crowded. Really great place to have a beer and relax
Location: A-: Right across the street from Moscone Center, 5 minutes walk to Union Square (2 min to Market Street, and probably (guessing) about 5 min walk to the bay.
Overall an interesting experience. The rate was pretty high and for such a rate I expect exemplary accommodations. These were nice but probably about 20%-30% overpriced given the rooms. | 3 | null |
so glad we stayed here, will definitly return.
recently stayed for 2 nights with my 8.5yr old son.
customer service was the best i have experienced yet.special shout out to bellhop, Matt. He was beyond fantastic.
everyone we delt with had a smile, a friendly attitude and quick to help with questions on the area, attractions etc....
very decent location- close to madison, short walk to penn station, just off 5th ave. about 15-20min. walk to time square(if you walking with young kids).
also short walk to macy's.
very nice botique hotel, we had a room with 2 dbl. beds which was plenty spacious with ample closet space.
i LOVED the AVAIDA brand shampoo/conditioners/lotion.
the only thing that keeps me from a 5 star rating was our bed and pillows were really, really uncomfortable and no coffee maker.
if you stay you must check out this cute and very reasonable priced cafe, name escapes me but its 26 west 33rd. small coffee only 1.00~ lots of cheap and tasty eats- and clean!
also there is a park about 15 minutes walking distance- one you will see celeb nannies playing at with designer children running all over, madison square park. nice for kids 0-8yrs. and close to flatiron building. | 4 | null |
Good value; great location
We recently stayed here overnight while visiting our daughter at school. This is a clean and decent basic motel with free parking in a good location. We were upgraded to a suite with a view without even asking (#401). I would definitely stay here again. It is on a busy street, so I recommend bringing a white noise device or earplugs. | 3 | null |
A wonderful hotel conveniently located
My family really enjoyed staying at The Maxwell, a nice boutique hotel. The Queen Anne Hill room was spacious and nicely appointed with a contemporary decor, a nice break from the traditional hotel look and feel. An added touch was the yummy mini cupcakes in the afternoon which were a welcome treat after returning from a busy day of sightseeing. It's proximity to Seattle Center was a wonderful plus, especially since we could take the monorail from the center to the downtown area and not have to deal with the high cost of parking. We enjoyed our stay so much that we returned a few days later, after spending some time on the San Juan Islands, for a couple of more nights. The only downside of our stay was the intermittent Wifi service. But I heard from the management that they're working on improving it. We'll definitely be staying here again the next time we're in Seattle. | 5 | null |
Friendly staff, great location
All positive experiences at the Westin San Diego; Clean rooms, great views, friendly staff, fast elevators... | 5 | null |
Worst 3 star hotel
Extremely noisy and unpleasant. Trains run so close that the whole building trembles. Motel 6 TVs. No working internet unless you pay extra 20$. One of the worst hotels in Columbus. Don't waste your money there. Certainly nothing to do with what you would expect from the Marriott brand. | 1 | null |
Great hotel for our family trip
The hotel was perfect for our spring break trip to New York. About a block and a half from a subway stop but we also walked to Times Square on our first day there. Our room was extremely quiet. With only 6-8 rooms on a floor there wasn't a lot of noise in the halls and we faced away from the street (although the street seemed to have minimal traffic so that may not be an issue). The free breakfast was great for our family. The beds were comfortable and the room clean. I would heartily recommend the Wyngate. | 5 | null |
Personal Information Compromised
Taylor checked us into room 322, but then later learned she had checked in another couple in this room. This couple tried to enter our room and knocked on the door. They went to the front desk and Taylor called my room. I answered and she asked who I was and what I was doing in this room. I explained she checked us into this room and she giggled. Eventually she said the other couple will be checked into room 316.
The next day I found the "bill" slid under my door with presumingly the other couple's information on it. Yep; name, phone number, e-mail address and credit card information. I was furious! I went downstairs to check out and asked if room 316 received a "bill" with all of my information on it. The clerk shook her head yes and said "probably". When I asked to speak with the manager, she said they were "unavailable."
All because Taylor never fixed her mistake in the computer when she learned that we were staying in 322 and the other couple in 316. The other couple now has all of my information and the hotel doesn't seem to care. This is unacceptable and we will never stay here again. They did nothing to remedy the situation. | 1 | null |
Very Disappointing
Having stayed here a few years ago for a meeting, I decided to book the same hotel again, having nice memories of the place. I have to say that I will not be coming back. The hotel has 2 good points: Location (a half block from Michigan Ave, nicely situated between points of interest and shopping) and large suites. Getting in is odd, as you first enter a small lobby, take an elevator to the 3rd floor (where the front desk is) and then a separate elevator up to the rooms. There was almost no holiday decorations, as opposed to every other Michigan Ave hotel. The staff was moderately friendly, except that the concierge was not but the doormen definitely were (neutral). However, the bellman took my luggage to the front desk and no further, leaving me to lug it up to my room. I signed up for their preferred program but got no water and never had Starbucks delivered to my room like others have mentioned.
However, the rest of the stay was marred the a number of bad points. First was the room. The room, while clean, and big, was otherwise unremarkable. Flat screen in the sitting room offset by small bedroom TV, and the furniture was OK. The bed was not particularly comfortable, unless you like very firm mattresses, but was without lumps. My room was next to the elevators, and the bed is against that wall, so elevator noise kept me up the first night, but the bed was far enough away that hall noise was minimal. The towels were very scratchy and thin, especially for a nicer hotel, and while normally I do not notice this much, the toilet paper was single ply and so rough that it felt as I was receiving dermabrasion.
Housekeeping was spotty. Had turn down service only once my entire stay, and on 2 of 4 nights, they forgot to replace the travel cups so I could take a cup of coffee with me as I walked to the shuttle bus. Little things, but made my stay noticeably less comfortable.
Upon coming out of the elevator on 3 of my 4 nights at the hotel, the hallway literally reeked if cigarette smoke, so much so that I went back down and asked if they had mistakenly put me on a smoking floor (the entire hotel is nonsmoking I found out). As far as I could tell, no effort was made to stop the smoking form occurring, although they did send someone to liberally spray air freshener up and down the hall each time.
Overall, I would not recommend this hotel at this point based on my stay. On my next visit, I will probably go with the Westin, Marriott, or Intercontinental. | 2 | null |
Wow, what a treasure!!!
We had to take my father-in-law to Baylor Medical Center. This hotel was less than a mile and half away, so the location was perfect. This is a quirky little diamond in the rough. It is very clean, but what really maked this place is its staff. What a dedicated caring goup of employees they have. They were all so helpful and friendly, truly the best of Dallas!!! Their manager or HR person did an outstanding job. From the front desk to valet it was top notch service. I will stay here any time I need a room in Dallas. My one and only complaint was we never could get the room cool enough, but we never complained so I can't hold that against them as we didn't give them a chance to fix it. | 5 | null |
Excellent Value
My husband and I took my in-laws to Chicago and we all loved the Marriott Chicago Midway. The rooms were very clean, the beds were comfortable and the staff was very accommodating. The price was very reasonable compared to other Chicago hotels. The pool was well maintained. The entry way and decor was very inviting. The only drawback was the breakfast buffet at the restaurant located in the hotel. It could have had more variety and fresher food. I would recommend this hotel to anyone traveling to Chicago. | 4 | null |
Depressing rooms with big dressing rooms
I paid an extra $25 or so at check-in to be upgraded to a business suite as the lady offered this - which meant free internet and 2 bathrooms and on a floor that had been renovated. So then, in the room is a console (screen/keyboard/mouse) that you can use to check info about the hotel and uh.... view the internet. It states very clearly that internet usage on this console is not included in any room package - so if you want internet to be free - bring your own device or pay twice. We had our iPad and were able to use internet WiFi no problem.
Later we enquired about getting some washing done - and were told the hotel could do it for us and charge per item - and that they could not refer us to a laundromat nearby - "there are none". So we checked the prices for washing and it was like $10 for a shirt (ironed) and $4 for a pair of socks. Needless to say we did not do washing in Chicago. Instead, at our next hotel in Washington DC they had a huge washer and a huge dryer for guests to use for $2 per load. So we did our washing in Washington for the price of a pair of socks at this sad establishment.
Onto the room itself. There are kind of wings to this building - or like deep recesses - between sections. We scored the sides of a recess so were opposite other rooms - privacy could be achieved by closing the blinds/curtains. The external bricks of the hotel are dark brown and don't throw much light at all. The interior decorators of our renovated room saw fit to decorate everything internally in dark tones - furnishings, walls, beds. The combination meant that you were sitting in a pool of gloom looking out onto other rooms and brown brick. Very, very depressing rooms.
The layout of the room was pretty bad. 2 double beds in the middle with not much room to walk around them. An armchair and table next to a window in one corner. There are big walk-in cupboards that you won't use - and would be better to take this space and do something with it.
The towel rail in our bathroom was loose and precariously balanced - as in - don't touch it because it will fall off the wall. Apart from that the 2 bathrooms were adequate and clean. Our room was clean and the beds were comfortable. The TV was good - high definition and easy to control. The hotel has some interesting, old, ornate common areas - particularly the front entrance and the ballrooms. They are worth a look if you happen to be in the area, but I would suggest that you don't stay the night. The ATM in the lobby does not charge a transaction fee for withdrawals (we bank in Australia) so that was a plus. Clearly Hilton need to work on this - an opportunity lost to grab a few more dollars has been missed!
There's a convenience snack store next to that where you can grab sandwiches, drinks etc. Well be prepared to pay $7 for a small tub of yoghurt, $9 for a sandwich etc. You get the idea. We did this and they were good and fresh - but you are paying for the shelf because at those prices the turnover is going to be low and throw out un-sold rate high.
On leaving, they will store your luggage for $2 a piece. We had 3 pieces to store. Other hotels I stayed in ALL stored luggage for no extra charge.
Hotel location is great. Chicago is a great city (our first time there) and we enjoyed our visit despite the depressing room and money milking tactics. | 2 | null |
Business in Denver
The Renaissance Marriot in Denver provides very good customer service and the rooms are clean and reasonably priced. I like that hotel check-in was quick and that the Renaissance representative confirmed my request for a feather free room.
I enjoyed the view of theRocky mountains from my hotel room. The fitness center was on point with new equipment and free weights. I was pleased to see that they also provided head sets for listening to music or watching television, towels, and a watercooler.
They have a nice souvenir shop that is reasonably priced and their hotel restaurant was pretty good.
I enjoyed by two night stay. | 4 | null |
Nice hotel - watch your vehicle!
Our company recently had 9 employees spend several nights at the hotel. The stay was wonderful, until I got my car back from the valet service parking the auto in the garage under the hotel. I have a gouge down the right side of the car, from the rear passenger door to the right quarter panel. Body shop estimate to repair - $ 1,473.11.
The claim was denied by their insurance company, because I had driven the car off their lot before discovering the damage, regardless of the fact that the valet parked the car so that we had to walk around the other side of the car to load it. | 1 | null |
Disappointing
A rather dingy, older motel in central Chicago. The good: great location, free Wi-Fi.The bad: 40 parking spaces for 70 rooms - you could be looking for parking at a neighborhood lot. They advertise "free parking" but don't say it is limited. Rooms are bare minimum. I almost scalded myself each morning for 3 days in the shower - water temp keeps changing. Ice machine broken. No mini-fridge. Older TV. 1 thin blanket. Towels not replaced. | 2 | null |
WOW WHAT A BEAUTIFULL PLACE TO STAY
this was the first time my husband & i went to nyc & stayed at this hotel,it so beautifull & the pictures dont show justice, you have see it to belive it how beautfiull this hotel really is !!the people who work here are extermley nice,poliite,helpfull,kind. the hotel decor is perfect, clean and the food is fresh,!!
the room we stayed in was perfect high up no noise very private & very clean perfect!!
everyone there was so kind & helpfull went out of there way to help us!!
5 stars !! in every way
this hotel you must see!!
we felt so welocme & this will like our 2nd home now
what an experince!!
thank you!! | 5 | null |
Whitehall is Garbage
When reading the other reviews, I don’t understand how this hotel was able to receive moderate reviews on this site.
- When arriving at the hotel our rooms were not ready on time, which isn’t a big deal but it’s always nice not to wait around for 1-2hours when you have plans.
- The staff, I thought was rude, disrespectful and looked like they didn’t want to be there. They didn’t take into consideration anything we had to say, maybe that’s because me and my girlfriend are 22 years of age and don’t want to be bothered by young adults, needless to say its still unprofessional.
- I think the $40.00 dollars a night to valet park is too high, compared to what all the other hotels offer. If you have a truck or a bigger sized vehicle you’re better off spending your money using Self Park, unless you want to be lied to and be told that “bigger vehicles are parked behind our hotel in our private lot”. This only half true, yes its parked behind the hotel but there is no private lot instead there’s a small little area in the ally way where they will park your car right beside a dumpster. I didn’t notice this until 1:00am coming home from a bar the day we were leaving.
- The walls are paper thin; in our room you could literally hear someone take a dump in the room next to us as well their conversation.
- Our door was hard to close and open it seemed to stick.
- Overall our trip to Chicago was great but our experience with our hotel and sleeping arrangements was not.
- P.S watch out, they tend to surprise you with the bed size, if your ordered a king or queen don’t be surprised when you walk into your room and you notice one double instead. | 2 | null |
I'm too old for this place!
First of all, the staff was very friendly, somewhat clueless as others have mentioned. I wanted to be near the Javits center and that was cool, about a 5 block walk. But the room was soooo minimal, it was a bit ridiculous. I cannot sit on a beanbag chair and put on socks. I also had to pretty much roll out of bed before standing, although it was a comfortable mattress on the floor.the cool I pad had a dead battery, good thing I had my apple charger. Late night, we wanted dessert from room service, nothing on the menu but a burger and some other deli type stuff. Jazz brunch was nice but overall I won't be back. Did I mention the concrete floors in the room? The hotel comment card asks about your stat, etc... And How OLD you are! I'm just too old for this place, I like to be comfortable. | 4 | null |
Terrible Customer Service and Pricing
I recently stayed at this hotel with a few friends and none of us will ever go back. The day I made the reservation the lady from Crowne told me the tax and fees were included with the rate she gave me for both days. Once I received my email confirmation I soon realized it wasn't. When I called her back to talk to her about it she was extremely rude and told me I was wrong. So I thought okay no big deal. I'm not going to argue with her. The day of departure I received my bill and realized Crowne had charged me double the rate I was told and confirmed with by email confirmation. When I called Crowne about it they told me the email confirmation they emailed me was for only a daily rate. When I asked why they would give me a daily total when the confirmation clearly stated my arrival and departure dates (I was staying 2 days) the manager replied "they always do that". So besides the customer service being rude and being charged double for the rooms, the hotel is right by a hospital. It is hard to sleep with ambulances blasting their sirens all night. We will not be going back to this hotel again. | 1 | null |
Wish I could subtract bubbles
There are a few things I would like to say about this experience...TOTALLY UNACCEPTABLE.
I know when I'm dealing with hotwire, there may be situations they can't help, such as false advertisement from hotels. However, there are enough bad reviews on this hotel that it shouldn't even be allowed on their website. At some point, it has to do more with customers, then money.
Staying at this hotel was horrible. It had dirty carpets, smelly rooms, bugs flying around, and a staff that shouldn't work for the hospitality industry. Our sheets in the room were wet, and it took them 2 hours to bring us new one. It was 10 pm, and time for bed, so waiting till 12am was not cool. Kids are cranky, and ready for bed. Felt like something was biting my wife, only to read reviews that there were bed bugs in their rooms before. After about the 10th bug flew around while eating, we tried to get someone to take care of the situation, and they brought down something like raid, handed it to us, so we could spray our room. Really! I pay for a room, and have to be an Orkin Man as well. Needless to say, I'm tired of typing, and will probably run out of room before I'm truly done. Manager never called back to help us, General Manager never called back, and Best Western.com never called back. Hotwire reimbursed us 75 hot dollars, but it didn't cover the fact we left after 1 night! I shouldn’t' have to stay at a 5 star hotel, just to ensure clean, habitable rooms. Think twice, and think again. | 1 | null |
Great for Mallrats!
Staying in a hotel attached to a mall is great, and if that mall is the Dallas Galleria, it's even better! Parking is free unless you valet then it's $25 overnight. And if you are an early bird, you can go down to the 2nd floor of the Galleria and enjoy a few eateries that open early for breakfast. The hotel itself has an open early/open late bistro/bar on the 2nd floor but it's pricey and will leave you hungry for more. My room was on the 8th floor, so I had a good view of the roof and parking lot. Extremely clean, and the free coffee/tea provided is Starbucks & Tazo! The king bed was comfy but the pillows were way too soft, so I required 3 to keep my head aligned. A fridge which looks like it used to be a mini-bar is provided. My only complaint is no free wi-fi, the charge is $10 a day!
The hotel also bills itself as a spa, and they offer in-room massages for around $120. I didn't purchase one, but there are coupons in the room for services and some of the restaurants in the Galleria. The pool look fabulous but I didn't go in.
All the staff were nice and attentive. Overall, great place especially for those who love to shop! If you need to go Downtown, it's only about a 12 minute drive away! | 5 | null |
Great Proximity to Convention Center
Our second stay at this location for business. We chose it for it's close proximity to the Convention Center, just about 20-30 steps. Room size and furnishings are nice, but not exceptional. Restaurant on River level serves buffets for all meals, or you can order from the menu. Food pricing is comparable to other restaurants in the area. However, selection on buffet not as ample as another favorite hotel restaurant buffet, the Menger. Self parking is okay, but has several very tight corners to negotiate which can be difficult in a large SUV. We were in the room when Housekeeping service came earlier in the day. Later that afternoon we called for additional soap and towels and two staff member came to completely service our room! Nice touch. | 4 | null |
Going down hill
Have stayed here multiple times. Never had any problems before, This trip, however, left much to be desired. Building and rooms are becoming very run down. The second morning only half of the normal breakfast was set out. The front desk person when we arrived Friday night was great. However, the day person on Saturday and Sunday was very unprofessional, never at the front desk, uniform way to small, big tattoos on arm, sleeping wrap on her head. Staff also stood around talking on cell phones. WIll be looking for a new place to stay when we come to town. | 2 | null |
Great Conference Hotel
The JW Marriott has everythig a good conference hotel needs. Location, space, great service and a responsive staff. Even though not directly downtown, it is such an easy walk to all of the great sights, locations, restaurants and especially the Convention Center. | 4 | null |
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