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Let's hope it gets better...
I got to my room and there was a used wash cloth hung over the shower curtain :-(. Went to get ice down the hall and the machine is out of order on the 14th floor :-(. Room nice, great view of Camden Yards if you get the right side. | 3 | null |
The cost of parking and wifi and breakfast make this hotel expensive
We stayed for four nights on the 29th floor during October as my partner was attending a business meeting. The room had an adjoining door which did make me worry about noise, however it was not a problem. There was only a lot of noise when the neighbours (on the OTHER side) seemed to need to chat to their friends in the hallway for expended periods of time very late at night!
As the title suggests, on the face of it this hotel is reasonably priced, however when you add parking at USD38 PER NIGHT, WIFI USD9 PER 24 HOURS and breakfast at USD26 per person. I felt really ripped off to be honest. Nothing was "free". The bar fridge was empty and was so cold it froze the fruit salad I purchased and had hoped to eat for breakfast the following morning. There was no kettle in the room only the dreadful plastic drip machines and paper cups which seem to have infected every hotel in the USA.
The buffet breakfast was acceptable, other than the very wonderful fresh fruit I found the eggs all over cooked and the french toast so sweet it was inedible. The bacon was hard and over cooked also. I have certainly had better breakfasts in the United States for such a hefty price!
The valet parking was pretty much non existent, we waited and waited and waited when finally someone flagged us to a space and WE dragged our bags up two lots of escalators to the lobby, this was most unwelcome after a very long 12 flight and was certainly not worth USD38. | 3 | null |
Never again
I would never book at this hotel. The room smelled like cigarettes. Awful conditions. Walked into the hotel and saw a cockroach upside down in the lobby. Cigarette burn marks on the blanket. Stay away! This place should be closed down. Bad image for Ramada's nationwide | 1 | null |
Good hotel
This is a good hotel with clean rooms. My room was very quiet--I only heard other people when they were in the hallway. Breakfast in the Huntington is very expensive (a buffet comes to $26), and I was annoyed about having been charged a fee for calling a toll-free number from the room, but after some arguing they did take the fee off my bill. They try to charge you for snacks in the room and get you to forego maid's service in exchange for a coupon. These things seem a bit petty to me when the hotel is as expensive as this one. Having said that, my overall experience was good and the location is excellent. | 4 | null |
Great location, small rooms with everything you need
Wonderful bed with soft feather pillows that are kind to your neck; big bathroom with shelf space for lotions and cosmetics; Wi-Fi that works easily. Only negative is lack of lobby or other general space to read, use laptop, or meet friends, but if you're on the run all day, you won't miss that. | 4 | null |
Last long term stay
I just returned from home from a two week stay at the Brookhollow Courtyard. For the last 5 years I have stayed at this hotel - same month, same duration. In the past, I stayed here because of the location, the guest population of mostly business travelers, the cleanliness of the facility and the general feeling of convenience and security. This time however, was completely different. First, I wish I had known the area outside the hotel was a construction zone. The night I checked in was late and rainy and I had a terrible time finding the driveway and when I did, I had real worries about getting stuck in the mud. Second, the hotel itself is looking shabby. The sheets are thread bare, the heater/air conditioner is so noisy I couldn't sleep, the shower curtians were mildewy and the hallways smell funny. There were many other things that just screamed "old and worn out"
The third thing is hard to define. In the past the other guests looked like a group of ordinary business people. This time the mix seems to be changing and not in a good way. A couple of times someone who was obviously drunk pounded on my door in the middle of the night. Frankly, some of the other guests gave me the creeps and destroyed my sense of security.
I will be making several trips to Houston again this year, but will not be staying at this hotel.
On the positive side - the staff were very responsive to all my needs. | 2 | null |
Needs some kinks worked out
We stayed here on a Saturday night at the end of July. The first problem was that they don't have valet. We were directed to a parking garage a couple of blocks away. As we were walking out, the "lot full" sign came on (not sure where the next closest place to park is). After that we were told that our rooms weren't ready, which was understandable since it was not even noon yet. The woman at the desk told us check-in isn't until 3 but that they would try and get us in sooner. She also asked if we would like our 2 rooms on the same floor and we said yes. After lunch and some shopping, it was after 3:00 and the hotel had still not called us like they promised to. Turns out it was because one of the rooms was still not ready. Also, we did not get our rooms on the same floor. The bellman offered to show us how to use everything in the room, but turns out he explained the knobs in the shower wrong. When we checked out they asked if we would like the room charges to stay on the American Express. We don't have an American Express.
On the plus side, the hotel is in a great location and you can easily walk to the Magnificent Mile. The rooms are beautiful, especially the bathrooms. The beds are extremely comfortable. There are even TVs in the mirror (very cool but the lighting makes putting on makeup pretty difficult). We also really liked the rooftop bar. This could be a great hotel if they could get their parking figured out and the staff got some more training. | 3 | null |
horrible customer service if booking non directly
so i booked through priceline to get room that will accomodate me, hubby, infant,and 7 yr old (leaving two at home as it's expensive to travel with all four)......
only to find out they put us in a room with two twin beds....yes twin beds. so i called the hotel to request the change(as priceline told me to do)....but they said they can't guarantee it so i called priceline and priceline called them and they said everything should be fine. i even contacted loews hotels directly through facebook and they assured me that i'll get a room with two doubles and a fridge(for meds and baby food).....i had a weird feeling today(a few days prior to the trip) so i called the hotel to verify everything. well rosa the manager said no we have twin beds for you and we marked that you may be able to get a kind room)...well i asked how that will accomodate us and she ended up putting me on hold for 20 minutes and then hanging up on me. WTF?!?!?! oh loews also had the nerve to tell me that next time i should book directly. if that's the case,then don't sell rooms to priceline!!!! i now don't know if we'll have a room that will acoomodate us. because rosa also had to mention that the double beds is about 200 bucks more a night!!!!! i'm frantic and nervous...nobody is returning my calls, priceline is refusing to refund me money...as loews too....so i'm basically screwed! DO NOT BOOK THIS HOTEL!!!!! it's worse than motel class.....definetely not a 4.5 star hotel!!!!! | 1 | null |
Pretty good overall
My husband and I recently visited Denver for the first time (from Connecticut) for our anniversary. The hotel is in a great location.There are lots of shops and restaurants around. The room was clean and the hotel staff was attentive. Brian at the front desk was amazing! He knows everything about the area and gave us great tips on where to eat, what to visit, things to see etc. The breakfast at the restaurant pretty good. It's not not included in the room rate, but there is a room service option, which is always nice. Overall, the hotel is a really good pick for the money. I would definitely stay again! | 3 | null |
$32 parking fee per day!! Worth a second stay if you plan to spend a lot more than the room price...
Overall I would give 3.5 stars (sadly I don't have this option on my phone), it's good but not 'very good'. The hotel has obviously been renovated within the last year or so and is nicely decorated and clean, however, it will become run-down very quickly unless they have plans for this. Perhaps think about this if you are booking in 2013.
We didn't book directly so we had a better deal ($219 per night including taxes) which is good for a 4star hotel, however, when you then include breakfast, parking and internet fees on top of that, you are looking at around $300 ($400 if you book directly). I don't understand why they don't have free wi-fi, as far as I'm concerned, you rarely find a 4 star hotel that doesn't provide this and breakfast and parking!
The service at the front desk was pretty average. We had just travelled from Mexico on business and had broken down in the desert thus, had a long, hot day. The woman was quite rude, unpleasant and not particularly helpful.
The $32 charge for parking is steep, if we'd known, we would have found somewhere close by to park for cheaper. We also found the classic situation, when you arrive, the service at the valet was good, when we left, we had to wait a while and they had parked cars all over the place that it took us a while (and a lot of manouvering) to drive off.
Beds were comfortable, no fan in the bathroom which is already causing mold to grow. Tap water is horrible and they only provided 1x500ml bottle of drinking water for 2 people...luckily we came prepared.
Great location, hotel was nice enough, I'd say worth the discounted price but not full price and park somewhere else (unless you're an AAA member as someone else mentioned). Apologies for going on!! | 3 | null |
Excellent Denver Stay!
Stayed here two weeks on business and would definitely return. Rooms were very clean and updated, very friendly and accommodating staff, high speed Wifi, close to interstate, decent fitness facility, decent breakfast and managers reception, and FREE shuttle to downtown Denver! Make sure you get out and explore restaurants and area around hotel also (revitalized Highlands area contains very cool restaurants and art scene). Only drawback was very tiny pool! Residence Inn city center location no pool at all though. | 5 | null |
Wouldn't stay there again
I found the hotel to be run-down and noisy and the staff not accomodating. I knew I was in trouble when I got off the elevator and there was no a/c (on a very hot day) in the hallway. The room was small, which was ok, but it also seemed dank and dirty. I don't think the management has spent any money on the hotel since it opened. The linens, etc. were threadbare and the carpet was dirty. The kind of place where you don't take off your shoes until you go to bed. Expecially the bathroom, which seemed permanently dirty. The television only had about 8 channels and the a/c turns itself off after a few minutes. The a/c units are in the wall like those cheap hotels you see in Europe. There was no view from the window. Just a dirty brick wall with trash thrown on the sills. The wifi in the room didn't work and be aware that you get no cell service inside the building. Kept having to go out on the street to use my phone. Really??
There must be no sound-proofing between floors. You can hear the folks upstairs clomping around as well as every door opening and closing on your floor.
The staff, what little there was, was what I would describe as "disinterested". There is no bellcap or concierage. Just a scruffy guy sitting at the desk playing Words With Friends on his phone. There are a million great hotels in L.A. I should have stayed at one of my regular places but I thought I'd take a chance and try something new. Never again. | 2 | null |
Great Place to stay in Seattle
What a great place to stay in Seattle. Near everything, either by light rail or walk. In fact the light rail stop at pioneer square is right across from Hotel, so you can take all the way from the airport. Light rail also gets you to Safeco field. Lobby very charming big and very comfortable. The Polar Bar gives it more atmosphere. Rooms very nice. quiet for most part. Nothing but a great experience with hotel, staff and food at Juno is very good. Im going back when I return to Seattle! | 5 | null |
Great Location
I took my wife to San Francisco for her birthday and of course she wanted to SHOP. this hotel is right off market street a few blocks fro the mall, close to cable cars and just a short trolley ride to Pier 39. she had a wonderful time and we did not need to drive at all. public transit and taxi's areright there. the staff was very helpful and will make sure you get to any destination you desire.
This hotel is very secure and very well kept. you will love the rooms and the beautiful views from them. | 4 | null |
Nice Architecture
We recently stayed for four nights in the Ocatilla club wing of the resort and had a great time. The resort is aesthetically appealing and the grounds are very nice. The only drawback had to do with the timing and availability of dining options at the resort. In the Ocatilla club, continental breakfast is offered only until 9:30 am during the weekday and until 10:00 am on weekends. Given that many people come here to relax and unwind, I thought it was odd that we missed out on the complimentary breakfast since we arrived at 9:35 am on our first morning. It would seem more reasonable to extend the times by at least a half hour for those who like to sleep in a little. We also tried to order light snacks at Wrights bar at 10 pm and were told that the bar restaurant was closed. Fortunately, we were able to order off the room service menu. A similar situation occurred when we wanted to get a snack for our daughter at 3:00 in the afternoon and we were told that we would need to go to their "Frank and Albert's" restaurant. The food there was fine, but I thought it was a little odd that the lobby bar had limited kitchen hours for light snacks.
Otherwise, the property was very nice and well maintained. I will submit reviews of their restaurants separately. | 4 | null |
some things are best left unknown
this hotel is a former HOLIDAY INN franchise that no longer is part of the ICH group and for good reasons. first, the hotel is NOT on THE MAIN riverwalk as its title would have you believe. the city of SA contstruced tributaries of the main riverwalk for future development. the portion of the river walk that this hotel is situated is not developed and is a good ten minute walk to the major atrraction. the hotel is in disrepair. carpeting is dirty, tubs are worn and cant be cleaned, wall paper is peeling and tv are the old 32 inch style with missing knobs, etc.
there is a dank , moldy smell in the hallways. breakfast buffet is served on hot plates without a sneeze bar.. the hotel is now used by airlines with expiring contracts and large groups looking for cheap accomodations. this is the type of hotel that you would NOT want to use a black light to discover what is dirty and left behind. some things really are best left unknown. | 1 | null |
Not a great weekend stay
Arrive at hotel and wait in line. Finally get to counter and no record of reservation made on Expedia. Nice man at front desk gets us "upgraded room". It has a very nice view of the Trump Tower, but the room is small and cramped with 2 double beds. Don't hotels do 2 queens anymore? NIce HD tv but the furniture is getting worn down. Bathroom small and very basic, not what you would expect from a better rated hotel.
Our room had an adjoining door. Noise from room next door was so bad and so scary called security who did promptly respond. Lost about 2-3 hours sleep. Requested room change which we received, but there went our view.
I would like to say some nice things about the Sheraton. The breakfast buffet downstairs was very good and had extremely attentive and friendly workers. The crepe maker was great. By Chicago standards, with kids eating free, it was a pretty good deal for breakfast.
Time to check out, tv would not bring up account. Off to another line. After about 12 minutes, finally get to the desk. The price of the room and being able to self park were good deals, but we won't be back. There are so many other options in Chicago, I think I'll try some others out. | 2 | null |
Pleasant surprise!
Stay- 10th may 2012- 13th may 2012.
Chose this hotel for its location. Initially was not v. impressed with the hotel exterior, but the room was quite nice. Most importantly, the people at the reception were v. helpful. Special mention of Cecile! Not only did she help me with an early check-in, she was extremely sweet, and v. v. helpful! My entire tour of 4 cities consisting of 15 days, and can say she was most helpful out of all. Though cannot say that about the receptionist who was there during check out.
Location was v. convenient. There was a metro station a block away from the hotel. Breakfast could be better( not only can the quality be improved, they also refill their dishes at v. long gaps and dnt if they run out of stuff). However, the lady making the omelettes and waffles was sweet.
Overall, would definitely recommend this hotel. Good rooms, convenient location and to trump it all, helpful hotel staff. | 4 | null |
Steer clear of this hotel
This is my first review but I had to pass this on. My husband and I stayed here at the Renaissance in Denver for 3 nights. First night had garbage in 2 places on the floor and a food spill on the chair. The room looked like it hadn't been vacuumed for months. We called and asked if they would send someone up to clean it while we went to dinner which they did. When we went to climb into bed there was a BIG ink scribble on the bottom sheet. On our last day we left early morning and didn't return to the hotel till after 10 that night. Imagine our surprise to find our room opened. I guess when the maid left she didn't shut our door tight. Sorry but way too many problems for us to ever stay here again. This place was not even close to the standard we are use to with a Marriott Hotel | 1 | null |
Disappointing - Dated and lots of hidden costs
Rooms are small and dated. Hotel charges extra for EVERYTHING (toothbrush, gym, pool). Thermostats in the rooms don't work and you have to call front desk to send up an engineer to adjust the temperature. View of central park for the room I had was very nice. | 2 | null |
Location, location, location-- and a very nice hotel!
My husband and I stayed here this past weekend and found it to be clean, comfortable and convenient! We booked the executive king room and it was HUGE. I heard that the standard rooms are small and share bathrooms, so make sure you know what you are booking.
Our room was on the 7th floor, just off the elevator. Surprisingly quiet and despite the extreme heat wave, the TWO air conditioner units kept it cool. A/C had remotes, so you didn't have to leave the bed to change the room temperature, either!
The bed was comfy, plenty of pillows with a sparkling white duvet cover. Alarm clocks on both bedsides that included an iPod charger. Room came with a Keurig coffee maker and supplies were re-stocked daily. Safe, iron, ironing board and hair dryer in the closet. Had the feel of a 4 star hotel except for the extremely cheap toilet paper, tissues, shampoo, etc. which was more of a 2 star. No room service, ice available on the ground floor, near the small workout room. Two nice robes hanging in the bathroom. Large modern shower, no tub.
Continental Buffet Breakfast was included and never too crowded. Bagels, muffins, breads, yogurt, cold cereal and packets of individually wrapped cheeses, beverages. If you want more, you can go to the other side where a limited menu is served--- but they don't charge you for coffee, juice, nice bread basket, fruit (because that is your free continental). Omelets, oatmeal, pumpkin pancakes, etc. for purchase.
Hotel itself is beautiful and interestingly decorated.
Front desk was having a hard time getting people to check out of the rooms, so our room wasn't available until around 4:30. Don't plan on being able to check in early. They will hold your bags for you and send you a text message when your room is ready.
Internet was free and really fast, especially for a free hotel service. (That's important to me!)
This hotel is, literally, at the corner of Washington Square Park and about two blocks from the charming restaurant and bar strip of MacDougal Street. On Saturdays, visit the street fair on 6th Avenue which has a TON of food and the usual posters, leather goods, etc. West 4th Street Subway entrance is about two blocks from hotel (off 6th). Easy block or two to the heart of NYU.
Nothing to complain about... plan to return to this hotel next month. | 5 | null |
Would have been better if not for what I can only assume are bed bugs.
My mom, stepfather and I stayed here June 7th-June 13th. Rooms are small, but appeared clean. Our room had a double bed and an extra-long twin. The mattresses were very firm. The wi-fi worked very well throughout our stay. The hotel is located very close to the subway, and within Chinatown. We did have a couple of issues with the cleaning of the room (for about half of our stay, the staff neglected to give us clean washcloths, so we had to ask for them each day). The safe was a nice feature. Our room keys would randomly stop working after a day or two, I don't know how many times we each had to go to the front desk to get them to fix it. The desk staff seemed nice enough, however.
I checked my mattress the night we checked in for bed bugs (I do this everywhere). I did not see any, but I only checked the twin bed and not the double. After a few nights, my stepfather woke up to a spot of blood on his pillow. One evening, my mother found a bug, which after we got home, she Googled and now is quite certain it was a bed bug. I did not see any bugs, but the day after we returned, I broke out in a very bad rash. My mother and stepfather now have rashes as well, they all look characteristic of bed bug bites. We're only hoping that we didn't bring any home with us.
I could have dealt with a small room, no washcloths, hard beds and non-working keys (a cheap room requires compromise, I suppose)...but bed bugs are a completely different story. I would definitely not stay here again. | 1 | null |
great place to stay!
We took our boys to Boston for the week and stayed here. Since my husband is 6'7", we cannot use full size beds and also wanted a pool. We were left with only 3 hotels in the area that met our needs, so I chose this one. The hotel was very nice, clean and the room was perfect! a living space with fridge, microwave, TV and sofabed for our older son and the bedroom contained 2 very comfy queen beds for our younger boy and us. Bath was spacious, immaculate & very updated. They serve a soup to nuts free breakfast each morning and have snacks & beverages in the late afternoon. Although not in the heart of downtown, there was only a short walk through a really nice park to the airport and T line to get into the city in less than 5 minutes, trains run constantly even nites and weekends.
This hotel, with all it they provide with your stay was considerably less costly than all the others in it's class and had so much more to offer. Would definitely stay again. | 5 | null |
Hidden fees if booking online
It's a great place, FANTASTIC STAFF, but check the fine print when you buy online. I thought I got a great deal, but was surprised by a mandatory $40 resort fee PER DAY, that had been hidden in the fine print of my Priceline contract, that I had to pay at check-in. Also there is no airport shuttle. | 3 | null |
Shabby and Sad
I will start by saying as a result of my experience at this hotel yesterday, our entire bill was comped by the manager. The staff was extremely plesant and the room was (mostly) clean and you can't beat the location if you are attending an event at the TD Garden. But it goes downhill from there.
We were upgraded at our arrival to a double suite on the 4th floor and aside fron a strong perfum-y smell in the lobby, the hotel seemed fine if small. One of the elevators was broken, so we had to ride a very small one up to our room that made some interesting noises and jolts along the way.
Our room was very sad when we finally got to it. The walls were covered in dings, scrapes and holes and the paint was a mess. The ceiling had two pieces of tape above one of the beds and there were long hairs caught in the tape. GROSS! One of the beds almost tipped over when my husband sat on the side of it. He had to mess with the matress and frame before I was ok with my kids sleeping in it. The carpet had holes in it with long strings of frayed carpet dangling off it. The handles on the bedside table were bent in odd directions and all the furniture looked like they were amateur projects made of cheap particle board and painted black. The pillows were very lumpy, too. When we got back to the hotel after the concert at 11 pm, the only working elevator was out of order and we had to climb 4 flights of stairs. Not fun, especially when you are carrying a sleeping kid! Trying to sleep that night was difficult as there was a drumming circle outside the Garden until after midnight and apparently there are a ton of fires in Boston, too, since it felt like a fire truck went by every hour. Finally, the cable was on the fritz - pixelated, double images and freezing.
The only reasons why we stayed there was the bathroom was clean and the beds had fresh linnens on it. There was no visible dust or dirt and aside from the odd tape on the ceiling, the room was clean, just shabby and rather pathetic.
Overall, I would not recommend this hotel except as a last resort or if you are attending an event at the Garden and need someplace close by. We did not dare eat the complimentary breakfast in the morning as were were so unimpressed with the overall experience. Also, there seems to be a lot of remodeling/construction going on with plastic draping the halls. We were not too close to the construction, but definitely heard it when we were waiting for the elevator. | 2 | null |
Would stay here again!
While staying in LA, our priorities in a hotel were a central and safe location. This definitely served our purpose well. Others have commented on the small size of the rooms, but we were quite comfortable. The parking lot is a little cramped and I would imagine it would be hard to park anything bigger than a mid-sized car. The continental breakfast is ok, but at least once go to Early World on San Vicente Blvd for breakfast. The front desk recommended it to us and it was delicious! | 4 | null |
Bad Bugs Place
Bedbugs!!! Stay away if those blood-suckers like you. I asked before I booked "Do you have bedbugs?" The answer was "No" Payed $60, then they ask $20 for my girlfriend - no problem. Then first bloodsucker hit me. I brought a bedbug to the front desk asking "WTF? Give me my money back", they said "No". I turned to dispute procedure through my credit card and will never go back. Update: my bank couldn't help me to get money back, as they said the hotel has a no return policy with no exception, so if you paid, you will not have your money back in any way. | 1 | null |
They charge for EVERYTHING
Nice hotel. As decent as you would expect from Westin. Food at the bar was pretty good, but the portions were not generous and the prices were a little steep. Charged me nearly $10 for printing 4 pages at the business center, which is rediculous. | 3 | null |
First Time in the SOHO/Tribeca Area
This is sometimes a Sheraton and sometimes a Four Points...Some details in the room, like room size, a lot of plastic make hotel looks cheaper...Its location is very good, if you walk in the right direction...service not bad, and good sleeping quality. Very EXPENSIVE Valet Parking service...its better to park on your own.. | 4 | null |
Okay
When checking in we learned that the lobby was presently under construction leaving the cafe closed and offering limited space to service all incoming guests. The rooms were SMALL and by SMALL i mean you got two beds a nightstand and a random chair. The closet was super tiny (only enough for one persons clothes) as was the bathroom. Don't get me wrong the beds were comfortable, the room was clean and the AC was great, but the hotel room could have been better laid out. The door to the bathroom actually hit the bed and therefore kept it from opening all the way. We had to order a table so that we had a place to put my purse and our cell phones down. (the tv was mounted to the wall).
I picked this hotel for the location and the cafe and with the cafe closed and the room being as small was it was made it rather difficult. In any case it was okay, but nothing to brag about. | 3 | null |
NEVER stay here
BIG mistake to stay here. Our original room had a broken A/C unit. When we were "upgraded" to a room with working A/C, we noticed we no longer had a king bed, but two twin beds. The tv also did not work in our "upgraded" room. It did not feel clean at all, we found bugs and I had to shower with my shoes on. Also, this hotel made us change keys three times! The continental breakfast was horrible, not enough tables, and there was a stray cat living in the vents of the lobby. We tried eating a bagel in there, but immediately left and went to the local Dennys. The front desk customer service was awful, we felt very unwelcome. We were so happy to get out of there, by 5:30am we were packed and ready to leave this terrible motel. This place needs to go out of business. I'm all for cheap hotels, but I would never recommend staying here, even on the tightest budget. | 1 | null |
Excellent Location
Stayed three nights for a conference at the hotel. The very best part of the hotel is their location, perfectly situated in Mid town, close to the Theatre District, Times Square, Shopping and Central Park. Excellent Location. The room was clean and well appointed, though a little on the small side - which is, I think, typical for NY hotels. Space is at a premium, so this was expected. Wireless internet was super fast, though pricey. Only 2 out of 3 elevators worked while I stayed, however they were super fast. Used the starbucks in the hotel each day, which was a great feature. Fitness centre has been recently redone and it was one of the best I've ever seen in a hotel. I was able to opt-out of housekeeping for one day in order to get the fitness centre for free. Otherwise there is a charge to use it. My bed was decent; the shower was great. Any interactions that I had with staff at the hotel were professional. Overall a very decent experience. No disappointments. Once again, you can't be the location. | 4 | null |
Too expensive for Tiny Room
I just stayed at this hotel Sunday night. I wanted to find a place close to UCSF, and chose this one because of its location. Of course, using Hotwire, you don't find out the name or exact location until after you pay.
This Hotel, although historic, is located on Market Street - the area known as the Tenderloin. I was actually afraid to venture very far due to the large population of transients, people bumming money, etc.
The cost of the hotel was rather high, but what they don't tell you up-front is that there is absolutely no parking available, unless you pay $39.92 extra to valet park in the garage.
The front desk clerk took a very long time (about 20 minutes) while flirting with 2 female guest when checking them in.
The room was tiny - probably 10' x 10' - just enough room for the double bed with the extra hard pillows.
With all that said, the restaurant downstairs was decent, but pricey.
I will never stay in the city again - let alone this hotel. | 1 | null |
Friendly staff
I was here during Spring Break as it is about 10 minutes from Sea World. I feels a bit cramped here, but overall I enjoyed my stay. The pool and hot tub were a bit dirty. The breakfast was good but the dining area is small and crowded. there is only 1 elevator, and it moves real slow. The hotel feels a little run down. There is easy access to loop 410 from the hotel, to get to anywhere in town in a reasonable time. The one thing that i really liked was that there is a large outside deck on the 2nd floor with tables and chairs for relaxing or having a glass of wine and a cigar. I would stay here again.....most likely. | 3 | null |
Would not recommend to anyone...
My experience with the Jolly Madison Towers hotel in NY was very poor.
I have to say I have never met a crew that is so unwilling to help a guest, and was so rude. If this trip was not paid by my company I would have demanded my money back. Not that I would stay there...
Also, the room was small, not very clean, the corridors smell damp and smokey.
The only reason to stay in this hotel is if you only speak Italian or Spanish and no English, but in that case you are not reading this review...
I would not recommend this place to anyone. | 2 | null |
The cockroaches ruined it for me...
This hotel looked really nice at first...
Beautiful lobby, but check-in took forever...
Free parking, but it was all full, so had to park illegally in front of reception area, because...
Neighborhood REALLY sketchy, broken sofas and broken glass on sidewalks
Room looked really nice, big, and clean until I saw the cockroaches...
Shower seemed OK until I noticed the mildew...
Carpet looked OK, but floor underneath felt squishy and uneven...
Pool was fine
Breakfast was good
I paid $90 for a Thursday night in July | 2 | null |
Cheap but in a bad area of town
I was going to a trade show and needed a room - i could have stayed at the W, St. Regis or Palace for $400 - $500 a night....or USE HOTWIRE and paid $69 bucks for the Whitcomb.....so, i stayed at the Whitcomb. It's a very old hotel and all in all just fine. The downside is the location is in a rough part of town. I had no issue with anyone and experienced no issues. The Gym is very poor so i went outside and ran up and down the subway stairs. ....felt a little like Rocky :)
The internet is very slow, but they do have an okay Starbucks downstairs. To get into the city jump on the subway / bart for 1 stop or get on the bus.....take 5-10min.
Again, okay place....saved a ton of money....but don't expect the Ritz ;) | 3 | null |
Great Location; Fantastic View
This was a fabulous hotel. We got this hotel with an online price bidding website. What a wonderful deal! I would definitely pay for the hotel next go-round vs. a bidding website to ensure we received the same hotel.
We were upgraded to two queens vs. one king. The clerk said we would enjoy more -- larger room. What a gem! We were given a corner room looking directly over Manhatten's skyline (will load pics later). The pictures from the room were some of the best of a NY visit. Subway in front of the hotel - ideal. Lots of restaurants nearby - La Preta (or something like that) was a great find. We walked to Staten Island Ferry at night from the hotel, and we felt completely safe. Large bathroom -- but we didn't stay in the room much. | 5 | null |
It's astounding this is a Starwood property
Had to be in NYC for a couple days for a meeting, and to meet up with a friend who was in NYC for the summer. Booked the Manhattan because I'm Starwood loyal, and the price (a bit over $200 per night) was reasonable for the area. Perhaps it was the heat and humidity of NYC (mid-90s) when I was there, but I couldn't believe this hotel was part of Starwood. Where do I start?
First, the small entrance lobby was quite shabby-looking and crowded with people. While check-in staff were very friendly and accommodating, the feeling I got was that I was in a Holiday Inn based on the decor and the crowds. It was definitely not a Starwood-level comfort and ambiance. The lobby restaurant was closed every time I came through, and it reminded me of a roadside diner. Second, the hallways on my floor exuded the same shabbiness. Worn-out paint and peeling wallpaper (in the corner).
Third, the room needed some work. While functional, the room had a worn-out sense about it. It was dark, and the old in-wall air conditioner rattled and looked like it had been painted over a couple times. Outlets (to re-charge my phone or my laptop) were on the wall near the ground. Fourth, the bathroom was quite small and also worn out. Cracks in the tiles, a loose toilet and yellow aging in the grout. Fifth, the in-wall air conditioner could never cool the room properly.
I've been a bit harsh here, but I have certain expectations of a Starwood property. I knew this wasn't a Westin, but I knew this had been a former Sheraton. Even at Sheraton, I know what minimum level of comfort and accommodations to expect. Perhaps I should have paid attention to the fact it was a former Sheraton. While the front desk staff were all universally friendly and more than helpful, for the price I paid (and yes, I know NYC is notoriously expensive), I expected a bit more from the physical plant itself.
My conclusion: Starwood should be slightly embarrassed this hotel is listed as one of their properties. I can't say I'd come back--I'd probably pay a bit more and stay at the new Sheraton a block away.
P.S. Went to visit the Statue of Liberty for the first time in decades on this trip. Book your boat ticket a day or two ahead of time. Make sure to reserve the first boat of the day as it will give you a nice, quiet (uncrowded) Liberty Island. (Note: the Statute of Liberty itself was closed for renovations when I went). Then, after walking around the island admiring the raw emotional power of the statue, head over to Ellis Island. I had never been to Ellis Island before, and taking the self-guided tour through the immigration hall was a moving experience. | 2 | null |
Pretty horrible hotel
My husband and i have just come back from our honeymoon in San Francisco and can say we were not impressed by the hotel at all. The bed was tiny only really room for one person and it was suppose to be a double bed. There was only one pillow each when we arrived so we had to complain to get more. The room was dirty and the paintwork was chipped. The rooms do not even have a safe which most hotels in America offer for free. We did however get a saftey deposit box but everytime we wanted to use it we got escorted there and it was not very private. The hotel lack a shop all it had was an overpriced minibar. The staff were lazy and could not be bothered with us the only time they were intrested was on the last day when we checked out and were waiting on a lift they were hoping that they would get a tip. The only positive of this hotel is its location. | 1 | null |
Not a fan
I really did not like this hotel. I found the rooms to be modern (but not particularly well designed). I thought the food was over priced...although it was good. I also didn't appreciate the over sexualization on everything from the phone, to the TV, to the packaging of items on the mini bar. | 2 | null |
Zero stars if I could, worst experience ever.
If I could give this place zero stars I would. It was by far the worst experience I have ever had at a hotel. I've been promised follow up twice now from management at the hotel and still nothing.
First when I checked in Sunday evening there were dirty glasses outside my door, presumably from the night and occupant before. The next morning I awoke to find I was late due to the clock being 20 min late and my shower tub wouldn't drain, so I had to shower in standing, dirty water. The glasses were still outside my door 24 hours later, no one ever picked them up to clean it up. I called the front desk and asked for them to be removed, have my shower fixed and to correct my clock as I couldn't figure it out. The shower and dirty glasses items were addressed and fixed, but the clock never was (this is minor, I admit it).
Later that night I ordered room service. The next day I returned to my room at 3 PM to see my room wasn't serviced nor was the room service table (with left over food scraps) picked up and had been sitting in my room all day. I called to have my room service and the table picked up and left. I returned at 6 PM to find that no one still had come to service my room and table the room service cart as I had asked.
I asked to speak to Management Tuesday evening around 6:15 PM and Carin apologized and offered me my last night's stay there for free and room service that night due to all the issues I had been having with my stay. I was satisfied and thanked her for her attention to the matter. But then later that night another incident happened that has upset me beyond measure and no one wants to answer for it.
At 11:30 PM that night as I'm getting ready to go to sleep, I had to be up at 5 AM for my cross country flight, I hear someone breaking into my room. I rush to the door to see a man trying to get in. I ran to the phone and called the front desk crying and told them I needed help. The front desk attendant immediately called security and stayed with me on the phone. She was very nice and tried to keep me calm as I cried hysterically. Security never came after waiting for what seemed like an eternity. Then, the front desk attendant told me she was just notified by security that no one was breaking in my room but that it was security themselves doing a "lock check" on my room. Who does lock checks that late at night, on an occupied room?! And why would it be like someone was repeatedly trying to get into my room? I was beyond hysterical so head of security came up to apologize. A night manager, Lamar, was very apologetic and said he would notify Carin the head manager and he would set me up with some points for a free night or two elsewhere. I made it clear I had no intention of staying at the hotel every again but was told it could be used anywhere. He said he would email me the next day, Wednesday the 17th, but no email ever came. I was so upset and couldn't stop crying I was up all night and had a massive headache as I flew back to CA. I called Thursday to follow up with Lamar, and he said he was expecting Carin to follow up due to the severity of the incident. However, she never did. He said, again, he would email me about trying to make up for the incident, but again, it never came. No response from Carin, head manager either.
I'm appalled and still upset at how terrible my stay was and now becoming even more upset (and angry) at management there trying to avoid me and the situation. I was there on business, with 10 other co-workers, and my boss is LIVID that I was put in a situation like that. None of my friends, family, or my company now, will be giving them any more business. | 1 | null |
In the Middle of Reno's....
The property is in the middle of renos to their entire lobby - so keep this in mind. The prices seem to reflect this as they are modest for a downtown luxury hotel. The rooms are small but adequate, the bathrooms very small. The location is great for a downtown shopping visit of Seattle. It is certainly not a 4 star as it has been advertised. | 3 | null |
Location, location, location!
Great location, close to peir, Magnificeint Mile and close to Hop on Hop off stop. The staff were amazing and rooms were clean. The full breakfast and happy hour was great. | 5 | null |
Not near 4 star
The 'beach' they talk about is NOT a beach- it's a dirty sand front of a man-made bay. Do not get in the water. The house keeping never refilled our built-in shampoo dispensers until the fifth day when I jumped out of the shower & called the front desk to ask them to give shampoo. It's quite a task to refill those bottles- the maintenance guy came with tools to change the apparatus & load our bottles up, so I guess that's why house keeping never does it. The lobster bisque at Baleen made me very ill. I did report these 2 issues to the front desk upon check out & they credited us $50 for house keeping trouble, and $50 for the lobster bisque episode. The bay-side bungalow left a lot to be desired- not worth the upgrade charges. The $17/night mandatory resort fee got us nothing but holes in our wallets- we never used the fitness facility, or sports courts but you must pay for them. There is no beverage service at the 'adult' pool, so you have to go to the main pool with all the kids to get any food/beverage service. There are only 2 restaurants onsite & nothing in walking distance, so unless you cab or drive somewhere, you better like the resort food- and prices. The room service was the same menu as Barefoot bar & grill, but pricier. The staff was friendly, but overall I expected the experience to be better. The ducks were cool to watch (but we have them in TX), the prices on wine were good in Baleen & the staff was friendly. But that's it. I would not stay here again- too many other great places to stay in San Diego area. | 2 | null |
Not Great - 7-5-12
Room was small, dated and located in back of hotel - hard to find at first. Thought we were getting free breakfast but found out it was $16/ea because we paid a discount room rate. Location was very good and close to airport. Probably would not stay here again. Targeted more for business traveler than vacationing couple because prices were very high and they would not tell us about close places to eat but steered us to their pricey bar instead. | 2 | null |
Good hotel for business trip
I've stayed at the Omni several times for business. Note that this is about a 15 minute drive from downtown--on a highway. If you are looking to stay near River Walk, this would not be ideal. The hotel is perfectly acceptable, clean, nice linens and furnishings, a good buffet breakfast (for a charge). The workout facilities are very nice if a bit small for the size of the hotel.The wifi signal is terrible (I have been on low, medium and high floors, all over the floorplan). If you are a select member the wifi is free. Unfortunately my select member preferences have not been found and I have ended up with the opposite of what I would prefer every trip when in fact my preferences were available (colleagues who were not members got those rooms). A minor irritant. Staff is reasonably helpful with some exceptions. Another area they could work on is making it easier to grab items to go in the morning--their to go coffee/breakfast process is clunky and slow. The hotel always seems busy with business travelers, so it should be easy to grab a coffee, water, scone or muffin. | 3 | null |
Don't Go for the Amenities
This Westin is probably best suited to the business traveler. When we were there (late June 2012), they had no restaurants (under construction) and a pop-up bar in the lobby. It was the kind of bar you would expect if you hired a party rental company to set up a portable bar in your backyard. That said, the bartender was super cool and he was able to make whatever we ordered. The pool was the biggest disappointment. There is absolutely no view, and minimal sun, due to the location of the pool (surrounded by the towering hotel wings), and it's just a boring pool - a slender rectangle wtih no depth. My 9 year old could walk across the entire length without so much as going on tippy toes! Location is nice for walking Georgetown, but I'd suggest waiting until their construction is done. And plan to swim in a boring pool. | 3 | null |
Great Place!
My wife and I stayed here on 9-29-12, before taking our cruise with Carnival. Everything about it was great, from the room to the breakfast in the morning. The people at the front desk even pointed us towards the nice restaurants in the area. I will recommend this location to anyone and plan on using them again. | 5 | null |
Will never stay anywhere else in manahtten again just here!
This has to be the best find for me in manhatten. i deally located and the bomnus of the best grill burgers 'Rare' and such a beautiful rooftop bar withthe best views of the empire state and lovely staff and clean bedding with such confy beds. The service is great and the location i just have to say is perfect. The most sweetest doorman and i miss it already! | 5 | null |
Hilton Does it right!
I was already a big Hilton fan and this stay only reinforced my feelings. The hotel is located about 20 minutes from Reagan Airport and one block away from the Red Line Metro. There are several small restaurants next door as well as a coffee shop but they close early so I would recomend that you hop on the Metro for dinner options. We arrived at the hotel at 8 AM so we assumed we were going to just drop our luggage and go but to our surprise they let all three in my party check in. The customer service was exceptional on every front. The front desk personnel answered all of my questions and were very familiar with local attractions and tranportation. The guys working the door were all very nice and knowledgable as well. The cleaning staff had great personalities and were very friendly. I loved the sleep number beds and linens and the rooms had a nice layout. This sounds funny but even the recorded elevator voice was pleasant and inviting. | 5 | null |
A good hotel witout any charm
I have stayed last week for nights in the Hilton Garden Inn in Tribeca New York. Even if its name, Hilton, could let think that we are going to stay in a deluxe 4 or 5 stars hotels, and at good price!, the reality is else. The Hilton Garden Inn is a very functional 3 stars hotel, very convenient if you have to do in this part of Manhattan, but without any luxurious equipment. The room was a large one, a little bit noisy, directly on the Avenue of Americas, but comfortable, with coffee machine and free wifi, but without mini bar or safe. The price, for New York, was correct, 200 $ per night, but without breakfast, + 20 dollars.
The best element of this hotel is its location, at one street of Canal, 3 of Broadway, in a district changing very quickly, a lot of very friendly new design restaurants, a lot of boutiques, fashion stores, and galleries. It was the first time for me to stay in this part of Manhattan. I will come back, but may be in a more friendly place | 3 | null |
Great hotel!
I love it being at Hudson! Even the room was small, also it was really beautiful, confortable and well desgined. The service was really good and it was great having places in the hotel to hang around or just have a drink like the sky terrace and the lybrary. I had just two problemas during the time I was there (15 days). I couldn't connect the wifi at my bed, so I had to go near the door to use the internet. Also, the room was noisy and I kept hering other guests leaving their rooms and several noises coming from the street (57th). | 4 | null |
BAD, BAD, BAD
This place does not even come close to what the pictures depict. It is under rennovation and the rooms that are already rennovated have missing drawers in the dresser, the bathroom light barely worked, the bathroom door did not close. There was no spa services, no food services and the staff didn't care if we stayed there or not. Do not stay here. I checked out within 5 minutes of checking in and got a full refund to relocate accross the street at the Hilton Garde | 1 | null |
Prime Location
We just got back from my birthday weekend in New York City and stayed at the Wellington hotel. The location is excellent, staff is very friendly and helpful, and the rates were very good last weekend. The rooms were old but they gave us a huge corner room on the 25th floor with Central Park and Time Square views. Our room even had a small balcony where were hang out to enjoy the lovely views.
The only problem with had, and I agree with some of the other reviews, is the bathroom. It was so small. The toilet seat is so close to the wall and the sink.
So to sum it all up, our stay was really pleasant and we're thinking of booking another weekend in this hotel this Christmas. | 4 | null |
Save your money...
We took my mom to Graceland last weekend and she was so excited! I thought I would do a good deed and get us a room at heartbreak hotel..since she is a huge Elvis fan! Wow did I make the wrong decision. It was very uncomfortable, it took us several days to get rid of the back pain. The couch wasnt even comfortable to sit on. It was great to be right there by the events however. The only thing good about the whole stay was the location and the people were super nice! | 1 | null |
Skip if you can
NYC was very busy so had to stay had this hotel. Would not stay again. Room was clean but so tiny I had no place to put smallest suitcase. If you have to stay near Broadway this is 5 minute walk away. If you want food
there is a Food Emporioum grocery store on 8th and 49th. Subway is also 3 minute walk away. The air conditioner
is window mount which blows directly over the bed. Bed was comfortable. Tv and safe were good. | 3 | null |
terrific in all respects
friendly staff, large room, good amenities, fitness room, small pool, free wifi, free cooked-to-order breakfast, free afternoon reception (with wine, beer, and selection of hot and cold snacks). It's right beside the convention center. What's not to love!
One tip is to ask for a room overlooking the convention center, since rooms facing the other side look over the four seasons and a car-lot. | 5 | null |
Hot Room (and not the way you like it)
I am in my room at the Manhattan at 11pm, and my room is very warm. my room was very warm so I turned the air conditioning on a couple hours ago and it appeared to be broken. I called the front desk and they told the that the air conditioning system has been turned off for the winter, but they would be glad to send someone to my room to open my windows - which over look 7th Ave! This is ridiculous - either sleep in a hot room or listen to cars and horns all night. | 1 | null |
Memorable stay to say the least...
We arrived on a Friday and were checked-in. We eagerly made our way up to our fifth floor room and entered our suite. We both entered and were admiring the sitting area when we noticed an older couple napping in their beds. We quickly backed up and went back downstairs to the front desk. We let the front desk staff and manager know that we were given a room where there were two people sleeping in their beds. She said she was going to find out what they were doing in there. In the meantime, we were given keys to another suite on the fourth floor. We were not offered any complimentary upgrades or comps in general, which would have been appropriate considering the major security issue and awkward situation that just occurred. Thank goodness my boyfriend and I are both decent human beings!
It was so loud outside of the hotel at night that we barely got any sleep. There were fights and dogs barking. It was such a major disruption that continued until about 5 a.m. Check-out was at noon. Between 11 a.m. and noon housekeeping came in too our room four times to see when we would be leaving so that they could clean. I told them each time that we were checking out at noon. We did not have a door handle notice or anything available to use to hang on the knob to let them know but it was the same two women. They were literally camped outside our door for the hour.
The front desk staff were not particularly friendly or warm. However, the valet were very kind and courteous. The breakfast was very basic but the room overall clean. I wouldn't recommend this Marriott to any of our friends or family. We were greatly disappointed with our stay. | 1 | null |
REally enjoyed our stay
We really enjoyed this hotel. The location, the ammenities, the breakfast, staff, and cleanliness of this hotel were awesome. The price is a little high, but is the norm for that area. Really recommend if your ever in this area. | 5 | null |
New York family gathering from Scotland
Hotel great location to all amenities Times square broadway etc, staff very friendly, executive suite clean plenty of room, quiet so great nights sleep. Complimentary coffee in the morning very good and, Red Flame Diner two down from hotel great for breakfast. Would highly recommend this hotel. | 5 | null |
Average
We stayed here 2 times with an overnight tour away in between the first 2 nights were terrible - we checked in at 9pm and then had to wait almost an hour for the room to be cleaned - (they did however give us a complimentary drink voucher for the bar which was good) also had no double rooms so they "upgraded" us to a suite so we could have separate beds - it was awful extremely noisy with some sort of fan going off all night from the bathroom and extremely cramped and uncomfortable with the foldout couch all the way out the second stay which was for 7 nights was much better quick checking to a double room which tho small (which u expect in New York) was much quieter and more comfortable. They have free wifi in the lobby but also free computers with free printing for guests which we used often. Also good from them was they held our luggage the night between our stays. Easy access to subway as well. | 4 | null |
This would be a fine choice if not for the staff
Begining with Christine Klekovic, the manager of the Extended Stay Hotels, and infecting everyone she touches with her toxic personality and abrasive treatment of customers this place would be a decent option for a road warrior. Not nice for families and definately not a luxury resort to be sure, the rooms and accomodations are decent - if you get a non-smoking room when you ask for one. I have never been treated so rudey by the staff - who apparently are learning their "craft" from Christine... they are acusitory, resistant to accomodating or doing anything the least bit out of their way for a customer, such as honoring the request for a non-smoking room or honoring a price when a customer needs to stay an extra day. Instead I get a phone call asking if I am going to leave... Not "can we accomodate you for another evening?" no. It was; "Well, you gotta come down and pay first" said with an acusitory tone, like I was some kind of un-wanted interloper instead of a valued customer!!! Crimany! | 1 | null |
Overrated
Positives:
- Location (if you don't mind having to detour through the Nordstrom shopping complex every time you want to go to Michigan Avenue)
- Very helpful and polite staff. Excellent service from every individual we came in to contact with.
- Comfortable bed.
- Very good size rooms.
- Great TV and sound system.
- Quiet hotel (we never heard our neighbours once - the rooms were occupied).
- Comp newspaper each day.
- Comp tea/coffee/juice in lobby area each morning.
- Comp wifi in rooms (although irritating interface to log in which required a new password every 24 hours and in any event dropped out regularly requiring user to log in again)
- Comp facility to print boarding passes.
- Excellent AC.
Negatives:
- This hotel is *desperately* in need of refurbishment. The decor in the rooms and corridors (the lobby area is nicer) is not so much tired as utterly exhausted. The carpets look years past their best but then the curtains, furnishings and upholstery are drab and equally outdated. In our room one of the chairs had arm rests that were dreadfully worn and the other chair had paint stains all over the base. The door in to the bathoom had a broken handle on one side and even the comp toiletries (which were replaced only twice during our entire stay) looked basic and cheap.
- Irritating to have to go up to floor 5 to reception and then take a separate lift (that is not nearby) up to the rooms.
- Cleanliness was an issue. On one occasion our bedsheets had been changed only for us to discover when we went to bed that there was what looked like like dried blood on them. To be fair, the hotel rectified the situation extremely quickly and recepton got in touch afterwards to ensure that the sheets had been changed by housekeeping and that we were happy.
Overall:
We booked this hotel on the strength of the other reviews here on Trip Advisor, but were disappointed and find it hard to square our expeience with the glowing reviews by others. We would not stay at this hotel again unless we read that significant investment had taken place. It seems to have very good staff but is let down by a lack of investment which means it is not able to keep up with the competition. | 3 | null |
Good Quality Hotel as you would anticipate
Westin are a high quality operator world wide and the Market Street premesis in San Francisco is no exception. On check in staff went out of their way to accomodate our needs and gave us an upgrade and free wireless for our stay. Rooms were clean and beds were fantastic. The room was quiet. Tea and coffee facilities were meager however the Starbucks across the road solved this problem. | 4 | null |
Makes a nice change from Midtown
Stayed here for 3 nights with friends. Have been to Manhattan several times before and always stayed in Midtown. While you don't have the convenience of stepping out of your hotel straight into the big department stores, I found this much better for eating, drinking and wandering around. I upgraded to a room on a higher floor and had a spectacular view over the World Trade Center site.
If I had to recommend improvements I'd say it would benefit from a nicer hotel bar and the bathroom is a little outdated (all that marble!) - also I really resent the high prices that Hilton charge for WiFi in the room - it is 2012 after all! | 4 | null |
Comfortable hotel in quiet neighbourhood
Wife and I stayed here in April, and again in May 2012. A boutique hotel, much frequented by SF Opera-goers. The rooms are not large, but adequate; if you want huge, go elsewhere and pay for it! Everything is totally clean and comfortable, and the staff is courteous and committed.
The location is definitely not city-centre but it IS quiet: it's ideal if you have a car or are prepared to walk a block or two and take a bus or tram. There are eateries not too far away also. We didn't try the hotel restaurant; breakfast was basic – in fact on our second stay there wasn't any toast! Still, it was complimentary. All in all.... well, we came back! | 4 | null |
I suggest to spend slightly more for something much better.
This was the second time I had stayed here. This time was much worse, and will be my last.
The rooms are small, but I think theyre fine for 1 or 2 people. It's New York, so you're unlikely to be in your room much anyway. They are also very clean. I will give them that.
There is a station which shows XXX content on it in each room. Id suggest parents with kids be careful about this. I cant remember the channel name, sorry.
There is free wi-fi in the room, which is good. However, sometimes it's fast and sometimes it's very slow. There are public 3 computers and 1 printer available to use for a small fee. Also, my mobile phone and no signal in my room. I was on the first floor so maybe thats it? It was aggravating whatever the reason.
The bed wasnt very soft, quite firm in my opinion. So, depending on how you like your bed to be, this can be good or bad.
The AC/heat in the room was VERY, VERY loud. I couldnt turn it on at night to sleep. Therefore, when I woke up it was cold in my room.
One of the worst things about this place is the shower. It gets very cold all of a sudden....then you get scalded. I like a good, warm shower that stays warm for 10 mins or less. This was AWFUL.
The walls are very thin, so if you're a light sleeper like I am. BEWARE. I couldnt sleep well at night. A poor nights sleep really wears on you when you're running all around the city.
The staff are unfriendly and act like they'd prefer if you werent there. My bathroom had a leak dropping from the overhead vent. It soaked the floor. I went to the front desk to ask if I could change my room. He acted like it made him angry to have to deal with this. He said he'd send someone to fix it. Why couldnt I just get a different room with a dry floor? The guy came, said "It's because the people above you were taking a shower. It will stop in 5 mins. Keep the towels on the floor and where it's dropping." He gave me clean towels and left. It did stop dripping but the floor remained wet 'til I checked out the next day. This is HORRIBLE customer service regardless if you're a budget hotel or not.
I'd suggest that you spend $50.00 more a night and actually have an enjoyable place to stay. I travel to NYC 2-3 times a year. I will never stay at this hotel ever again. | 2 | null |
Tiny room, unpleasant service
The best thing about this hotel was the location, but there are quite a few better hotels in the Soho area. Our room was so tiny and badly designed that I've managed to soak our luggage when the shower stream was too strong! OK, we know that NYC hotel rooms are small, but this one takes 'small' to a whole new area.... It would have been small for one person, let alone for a couple. Imagine: No Privacy, and enough said.... the 'hip' public area donwstairs just doesn't make up for that, unless you decide to sleep in the lobby. The view from the room was emazing, but bumping into our staff wasn't. | 2 | null |
Not as advertised
The rooms look clean, but since the building is old and not up to date it makes it feel dirty. I think its time to remodel his hotel. The bed was soo uncomfortable, it was old and it had a big dip in the center of it, and does not fit two people. Our room was near the pool,and got woken up by the guy that cleans the pool early in the morning. And there was alot of noise during the night that made it hard to sleep, plus the alarm of our truck went off twice, they did not have security or a night guard. I did not enjoy my stay,the pictures online look,nothing like the actual place. I will not be staying her again. I dont recommend this hotel. | 2 | null |
Ripped Me OFF!
I never stepped foot in this hotel and have such a bad taste in my mouth from the obscenely rude service just OVER THE PHONE, that I will never stay at a Choice Hotels brand again!
I reserved a room very last minute on a convention week in Philly. The room at Roadway ended up costing me $500 a night a few nights of the week! My company ended up saying to work from home.
I call the hotel to cancel and am told I'll be charged for my first nights stay for late cancellation. Stinks, but OK.
A $1300 bill shows up on my credit card. I call, no help. I call again... no help again. Finally I call the corporate instead of the hotel. The people at Roadway Inn in Philly NEVER CANCELED MY RESERVATION and showed me as a no show.
I called not ONE, not TWO, but THREE TIMES! Amazing. simply amazing. | 1 | null |
Hotel is Beautiful. Customer Service is Terrible.
Stayed in the hotel this weekend for a concert in downtown Indianapolis. Beautiful hotel. Nicely kept... but that is the extent of poliet things I have to say about this place. When checking in was reassured that the card we used for the resorvation would not be charged for anything, simply just needed to have the number on file. This is not an issue as I have stayed in a hotel before and realize they need a card number simply just in case of emergancy. 5 mins after checking in my bank texted me letting me know that there was not one but TWO charges already on my account. When confronted the front desk was not helpful. Sort of shruged it off and said it'd go away when we paid in cash when checking out. Needless to say this is just the beginning of the problems. To keep this short, they charged my card twice with "holding fees" both for $100. In which after speaking to my bank are saying this was due to my card being run twice. Unacceptable.
On top of that we then paid with a different card in the morning. Watched the attendent physically slide the card. Well no charges were ever put on the new card. The room balance was then charged to the card we had told them NOT TO PUT CHARGES ON.
Called hotel once we returned home to figure out the issue and they claimed they were never handed another card and there was no new card number on file. I then read the new card number, experation date and security code to the women over the phone. She said as soon as she ran that card the chargers would go there and the other card would be reimbursed immediately. Not true. New card was charged yet all the other charges remained on the intial card.
Waited 24 hours for processing time. Still have the charges. When I called back this morning to inqiure what the malfunction was, still noone seemed interested in the issue and simply exhausted by my explaining of the issue. The manager said the money would be back on my card today by 5pm. Still no money. Clearly the next step is taking these people to the BBB. Ive never experienced such an neglect, especially when it comes to money. Needless to say I will never be staying at this hotel again. Which is sad cause it was beautiful and in an amazing location. Too bad their employees are terrible. | 1 | null |
By Far The WORST Hotel I Have EVER Stayed In!
Let me first start off by saying that the pictures on the internet are not at all what this hotel looks like.. It is absolutely disgusting from the time that you check in, until the time you check out.. That also includes the extremely rude and disrespectful staff that they have chosen to represent their hotel.. I was in Austin this past weekend due to Special Olympics for my son.. I got to the hotel to check in only to find out that the price that was quoted to me was for a 1 bedroom suite instead of a 2 bedroom suite..Even though I had my internet reservation email printed out,they refused to put me in a 2 bedroom loft like I had booked well over 3 weeks prior to my arrival..I had called them 3 seperate times personally to make sure and triple check that they had my correct information in their computer system and to make sure that this exact incident would not happen after a 3 hour drive to Austin..The front desk staff proceeded to argue with me about my room situation and told me that I would only be getting a 1 room suite..I paid the bill for 3 nights and went to the room that i was told to go to..I walked in only to find that the washcloth that I was given from the front desk was filthy and had mascara on it from a previous guest.. The room had the most horrible smell and had tiny flies flying around the room ( not to mention the flies that flew out when I opened the coffee maker to put a filter in..) The toilet paper holder fell off of the wall the minute you tried to get toilet paper off of it and the carpet left the bottoms of my socks filthy..The filters in the vents also looked like they had not been changed in forever! My son and I were also kept awake until after 1 a.m. because of an extremely loud party thrown by the people up above us.. I called the office twice that night to tell them about it only to find out that their security officer would take atleast 30 minutes to get there to do anything about it..NOTHING was ever done to break up the party that they allowed to continue to go on.. All I can say is that my son was very scared because of people jumping up and down on the floor and all of the threatning language going on between all of the people there in the room upstairs.. We could hear word for word what was being said through the ceiling.. I went to check out the very next morning ,because I WAS NOT going to stay in such a disgusting environment for one more minute..I told the front office about all of the problems that occured while I was there for the night ( I also told them about the stains that were found on my bed sheets and believe me you don't even want to know what the stains looked like), only to get told that they have NEVER had a complaint at that hotel.. The front desk lady proceeded to get rude with me again and again until I checked out..Needless to say, DO NOT stay here.. I promise you that you get exactly what you pay for ! I for one will continue to tell people to avoid it like the plague!!!! Trust me , there are hotels out there that don't treat you like this and that are clean and well staffed.. | 1 | null |
Comfy bed, little else - mixed review
Very comfortable bed & pillows. Very close to just about anything you need (Walmart, HHGregg, restaurants, etc.). A/C unit was overly loud - made for a restless night. Wallpaper peeling, room approaching a bad need of renovation. Non-smoking room was directly under a smoking room, so the smell still permeated through. Staff was friendly & helpful. Breakfast nothing to write home about - basics, including coffee, OJ, cereal, bagels, english muffins. The highlight is the make-your-own waffle station, but the batter was entirely too runny, thus the end result is unimpressive. To sum it up, it's a comfy bed to sleep in, but definitely nothing more. Not bad for an overnight stay for someone who's not picky if you get a decent price. | 2 | null |
If You Can Afford It, Stay Here
I've stayed in hotels much nicer than this (although this is a great hotel) for less money. HOWEVER, they were not in Times Square, and that was worth a lot to us.
We might as well start with the rates. We were there in June and our rate was different every night of the week with the least expensive being $500. for a room with two adults. This is much more than we are used to paying;however, if you can afford it, this hotel will save you MUCH time and energy and aggravation because you can walk right out of it and into Times Square.
The concierges are wonderful; there is a Star Bucks in the hotel, and you can buy show tickets right there as well. Most shows are within walking distance as well.
Another good thing is that this hotel is located in mid-town so it is very central to most sites. We were on the 31st floor, and even though we could look out the window and see huge crowds in Times Square at any hour, there was absolutely no noise. Also, the staff on the 31st floor are very, very accomodating.
The subway is probably 6-8 blocks from the hotel, and, of course, it is the least expensive travel in the city.
If you need Internet, you will pay $16.95 per night unless you want to go to the business center on the 8th floor where you can use it for free. I believe it is open 24/7.
We snacked in the hotel, but really did not think it was worth eating there. You can get a cup of coffee for about 3 bucks in the snack/gift shop, but you will pay $4.26 in the restaurant area. Of course, you do have a coffee machine in your room.
To figure out which elevator to take to which floor, you simply punch in the floor needed, and the machine will tell you which elevator to take. Once on the elevator,there are no buttons to push because the elevator already knows which floor you need.
If you get tired of straight ethnic food, you can simply walk across the street to Junior's where you will find a large (very large by NY standards) restaurant that serves great food. | 5 | null |
Elegant Oasis in the Hustle & Bustle of New York City
This hotel offers the perfect New York City location and the quite and elegance that you need to recoup from the hectic pace of the city. The courtyard is magaical and it and the entire feel of the hotel is one of peace and rest. This place really revives you and refreshes you after moving around this very busy city. The dining options at the hotel are outstanding - we chose to have dinner at the formal retaurant Gilt one eveinjg and the equally elegant rooms reserve for the bar menu overlooking the courtyard. The concierge staff is excellent and reallt take their time with you. The rooms are nothing short of outstanding. Elegance inside, looking at a Gothic cahedral, and right in the middle of where you want to be, how can you go wrong! AN EXTREMLY FRIENDLY AND KNOWLEDGEABLE STAFF. | 5 | null |
What a disappointment
All I can say is don't waste your money here folks. The hotel was historic and not in a good way, the plumbing hasn't been updated since they opened the doors, our shower wouldn't drain so we couldn't even use it. Plus the bathroom was so small you literally couldn't shut the door if you were standing at the sink. I think it might be time to remodel? Just a thought! Even the cute little duck show wouldn't bring me back to this place. | 2 | null |
Great motel
We stayed here for 5 nights and were extremely pleased with our stay. The motel is fairly new and everything reflected this. We had a queen suite which was very big and suited our needs having a fridge, microwave and ironing board. We also used the guest laundry which was kept locked and secure. Breakfast was sufficient with the usual range of cereals, toast and waffle machine.
We also found the location ideal as there are several bar/restaurants within easy and safe walking distance. Took us about 20 mins to FW stockyards and 45 min to JFK museum in downtown Dallas by car.
We found this motel to be extremely good value for money and would highly recommend it.
Anne and Chris Birch, UK couple. | 4 | null |
Great place to host business associates
Recently hosted a busiess function at the hotel. Hotel rooms are spacious and beautiful and since the hotel opened less than two years ago all is new and fresh. Staff throughout the property is gracious and professional. All that was promised was delivered on time. Also a great lobby bar and restuarant for breakfast. I would definately book future events at the property. | 5 | null |
Rough around the edges but pleasant
This "boutique hotel" is best for one person or a young couple. My boyfriend and I stayed at this hotel to celebrate my birthday and spend time in the city, and we found the accomodations to be sufficient but not much more. The decor of the lobby is hip and the rooms are clean, modern (a previous customer used the word "austere") and on the small side. The location is excellent and we found the staff to be pretty friendly.
As many users have pointed out, the bathrooms are somewhat cramped and awkwardly designed and the floor does get wet from showering. The sink area is narrow, which makes it difficult to place things out for freshening up/getting ready. If the hotel could make any improvements, this is where they should start. The doorway of the rooms could be narrower, providing more room for the bathrooms to be expanded.
The bedding is really comfy and they provide ample pillows and an extra duvet in each room. The windows are large, though I wish the curtains had an extra layer for filtering light in without letting people outside see into the room.
The amenities are all right. The wireless internet connection is shoddy, but we were informed by hotel staff that they were in the process of dropping their current internet provider and switching to a better one. It was pretty neat and convenient to test out the GoogleTVs. There's a little bit of a learning curve using the remote and all its functions, but once we got the hang of it it was great! Since the wireless didn't work that well, we used the TVs to browse the internet. Just remember to SIGN OUT of all your accounts (Netflix, gmail, Amazon, etc) when you're done. The previous user forgot to, which could have been bad.
The room service is the same menu as the restaurant downstairs. The menu items are New American and overall quite tasty (particularly the truffle tater tots), though they try a little too hard to be unique in a few of their offerings (grapes in risotto? not so much...). The bar stocks some quality wine and spirits, and the drinks we got were all pretty good (we got a Rob Roy, the Andalusia cocktail, some LA-brewed IPA, and bubbly).
Overall, we were satisfied with the accomodations, but I would be hesitant to stay here again for how much it costs (especially with the extra $12/night amenity fee). If it were a little cheaper, I might come back again. | 3 | null |
Nice Place to Stay in San Diego
Stayed here for 4 nights in April. The rooms was nice, big and clean. Centrally located. Good breakfast, however they do put all the food away at 9:00am regardless if people were still eating. So if you are planning to eat breakfast get there at least 20 minutes before it is over. | 4 | null |
Easy
I stayed here two nights ago. The hotel looks dated inside but it's close to the airport and clean. I had a very early flight and needed something close. My only complaint is that they need to improve the 6am shuttle service to the airport. There were more people than spaces on the shuttle and some people had to wait for the next shuttle. At 6 in the morning I don't want to be waiting around for a shuttle. I expect to get on and get to the airport ASAP, hence why I'm staying at an airport hotel. The rooms were large and clean. The pool area seemed lively. | 3 | null |
Excellent location for the price!
This hotel was nice and the location close to Michigan Avenue was fantastic! I gave it a 4/5 because the room was very small and smelled a little musky. However, everything was very clean and neat. For the price you can't beat it. | 4 | null |
Totally Disappointing!
Careful providing any sort of guarantee to these guys. Stuffed me with a $1,200 bill for one night, while not making any effort to re-let my room which i had to cancel on short notice. While the reservation I made was "nonrefundable," they made no effort on ACL weekend to re-rent the room. Told me they had a waiting list, and when I asked if they could give me a refund if they were able to re-rent it, they told me it was against "policy." Further when I asked if they were going to re-rent the room, they said it was their prerogative. No apology. No sorry. No nothing.
Also, impossible to get a cab. 45 minute wait. No offer to help.
Restaurant is good.
I will never stay here again. Stay someplace else where customers actually matter! | 1 | null |
Great Value
A very pleasant stay in a very nice room. The bed was very comfortable. The trolley runs by the front door and for a dollar you can get to Beale St or the Convention Center. Our room was very modern with a home entertainment center. The room was a little small. We were right next to the lobby on the side opposite the trolley and could hear nothing at night. The breakfast is good as far as hotel breakfasts go with a decent selection.
If we were returning to Memphis the Sleep Inn would be our first pick for sleeping arrangements. | 4 | null |
Worst Hotel in SD
Worst hotel experience of my life... The staff was incredibly rude. Nothing worked in the room. We cooked breakfast in the room’s kitchen and got a $250 smoke fee charge which I am still disputing. The worst part is that I staid on my b-day and couldn't even enjoy my day. They kept harassing us and leaving us voicemail messages on our hotel phone. If you are thinking about booking a room at this hotel I would advise you to think again. | 1 | null |
Excellent Service
Needed to pull family together for a graduation and the folks in the club lounge were extremely accommodating for us. Shawn Zenszer who works in the club lounge offered to help at every turn! Really nice stay, thanks to the friendly and helpful staff. | 5 | null |
Fantastic Hotel - great service and style...
Recently renovated, this hotel is in great shape and really a fine place to stay in the Big D. Please know that the hotel is right off of a major roadway and several miles from downtown Dallas and about a 25 minute drive from DFW (if you can fly into Love - do so, very close).
Pool on the roof is really nice - long enough to swim laps and loaded with sun and good comfortable loungers. Did not notice any servers coming around or any ability to order food/drink at the pool. Would be a nice touch.
The gym is functional but small (located right adjacent to the pool).
Rooms are well designed and clean with a good flat panel tv and comfortable bed.
If you can get into the frequent traveler lounge - the service (Kathy from Paramus NJ) and food are really good. Kathy was a gem - she deserves a raise for being so dedicated....I was upgraded, but I believe you can pay a premium. Worth it as they serve a full on breakfast and I believe some food at nite....
Major shout out to Lia at the front desk - this is what the Marriott touch is all about. First class service - she cares.
Asador is a bit of a question mark. Ate dinner there during my stay - the place is stylish and a great atmosphere - but my chicken was not cooked properly and the steak that my co-worker ordered was way overcooked. We mentioned this to the server and her comment was "do you want another drink"?
There is a small outdoor space to hang out and smoke/drink in - located right outside the entrance to the hotel - they could really upgrade this property with better seating and landscaping out here- could be a big win for them.
Overall this is a highly recommended property for your Big D trip as long as you have a car and now that you are not downtown - somewhat in the midst of nowhere in terms of walking....
Get it!
- T' Man 2012 | 4 | null |
Hyatt Place Charlotte Airport/Tyvola Road
Our soccer team stayed here while playing in a local tournament. All 24 players and their families stayed at this hotel. Front desk staff was attentive and willing to help in any way. Rooms were clean. Housekeeping did a good job cleaning between evening stays. Breakfast was ok though I want to say good job to cooking staff as breakfast was prepared and ready BEFORE 6am every morning. | 4 | null |
The raving revues here are true.... very recommendable!
Based on the reviews here we booked the Staybridge Time Square for a 3 day visit to NYC.
In short, the Broadway shows vicinity, the free WiFi and breakfast and the room amenities made our stay here almost perfect.
Following the advice for a high floor to profit from the marvelous view, it was indeed sometimes an exercise in patience to wait for the elevator....
As soooo many have mentioned this downer here, it may seems a good advice to management to start investing time and money looking for real improvement on this subject.
If we should come back to NYC for Broadway shows, we will definitely consider the Staybridge Suites to be our preferred choice. | 5 | null |
Rude and EXTREMELY unprofessional
I'm a disabled adult that stays in San Antonio once a week. Twice now while checking in with my service dog I've been told I would be charged the 'pet fee', and even after calmly explaining that she is not a pet, and my service dog is protected under the ADA laws that it is clearly illegal to charge a pet fee when a service animal is accompanying a person or person(s) with a disability, twice (two different stays) the guest staff was rude, and very hostile. The first time the lady just seemed misinformed, and apologized for the inconvenience. she did not charge the pet fee after I happily explained, trying to educate her. Now! I just checked in for the 2nd time. Only a week later and the man who was working the front desk got very rude and hostile. He was extremely unprofessional, and when confronted with my rights as a disabled adult with a service dog he tried to tell me that because I didn't note it on my reservation that he could have denied me the room I had reserved for a week! He later after being very rude gave me the room with no fee, but told me from now on I'd have to make sure my reservation was NOTED that I was traveling with a service dog... But WHY did it have to come to that? Needless to say, they have just lost my weekly business, and I will keep spreading the word. This is unnecessary, and extremely uncalled for. If people are going to staff motels, and run them correctly offering quality customer service they need to educate themselves on the laws. Now, on a side note, I do however take full responsibility if my service dog causes any and all damages (which she would never) but I refuse to pay a pet fee, when my service dog(medically necessary for me to have with me at all times) is NOT a pet!!!! This kind of discrimination and poor customer service needs to end, and the only way that will happen is if businesses start educating their employees, including the owners! http://www.ada.gov/qasrvc.htm number 7 protects me and my service dog. Thank you. | 2 | null |
Graduation
Very BAD hotel. Asbestos in the ceilings, chunks falling down on to the bed. Mold in the bathroom, Rooms dirty, Lack of security. I have health issues and could not plug in my breathing machine. No plugs near the bead and the only plug available had 6 things pluged in to it. Could not close the curtains. Maintenance staff very rude. Exposed electricl switches in the bathroom./ | 1 | null |
I don't understand!
When I checked in the lady was more interested in telling me "Hilton Honors means nothing when you pree pay through a third party site" than printing my door key right. I asked for a nice room, but first of all had to go up and down twice as the key did not work! Room 300 - A nice view of concrete, very worn and needs work. Thank you for the nice room!
The bed could be the most uncomfortable bed I have ever slept on and for that reason at 4:01am I am in the lobby on their 1994 Dell!
The hotel could be a little worn, the same can not be said for the carts at th bell-stand. I just watched a guy clean them twice - Wish they put that effort in to room 300!!
THe hotel charges $23 a night for valet (NO OTHER OPTIONS)
Austin has some very nice hotels, this is not one of them! | 2 | null |
Below standard cleanliness, tired rooms
The lobby and reception staff are good.
The room was poor, the toilet was dirty, the bathroom walls did not look like they had been cleaned, looked like they had bits stuck on them ( like bogeys) The bathroom walls were wallpapered, not tiled, not very hygienic.
I complained to reception, who said they would get housekeeping onto it. Nothing changed.
We weren't there for medical reasons, but if we were, I would have been extremely uncomfortable with the cleanliness.
The breakfast was haphazard and pretty poor. The included breakfast is a value of $10 each, but this doesn't include very much. We only went 2 of 4 days, and didn't bother the other 2.
Parking isn't guaranteed, and we had to park one night in their overflow car park, which seemed to have an odd system.
A big plus for the room is that the beds and pillows are extremely comfy.
Would not return here, expensive for what you get. | 2 | null |
The Good and The Bad
The Good: Nice decor, spacious rooms with quality linens, plenty of mirrors, good closet space, comfortable bed/pillows, Starbucks coffee packs to make your own coffee, comfortable chairs and good sized modern bathroom. The lobby is attractive and it is located on the quieter side of the river walk but only a five minute walk from the "action". The Bad: For the first two days of our stay we had no wash cloths and had trash from the previous guests. This was resolved with a phone call. I felt that for the price of the room, they were overly stingy in what they gave us and almost ridiculous on the extra charges. I was told "Shower caps are only provided upon request", wow, this is a great savings of about 10 cents per day for the hotel! They provided one robe and only three bath towels. Although we used the rather skimpy toiletries that were provided, in our three night stay they were never replaced. The feather duvet on the bed was probably rated to 30 degrees and too hot for a summer in San Antonio. They charged $1.50 for local calls plus .10 per minute additional, no water bottles were provided and coffee station refills were always missed. We paid the extra charge to have a River walk room with a balcony which I do not recommend splurging on since there are probably only two of the 15 floors that would actually have a good view. We were on the 12th floor and had a view of rooftops. No chairs on the balcony so all you can do is look down at the water. Overall we enjoyed our stay and the staff was courteous but we might try a different hotel next time, as the property failed to live up to what we have experienced in similarly priced hotels. Although there were quite a few, I would not recommend this hotel for families. | 3 | null |
Great location, average hotel
This hotel has a great location near the harbor and can walk or catch the trolley to do many things. Great view and room was nice. Ballrooms are tired looking. Was there for a convention and the service from the staff was marginal. Always had to ask multiple times to get something done, and then it was still not done quite the way we asked for. There was a water leak one day and they had to shut down the water to one entire tower from 8 am to 8 pm in order to fix it. Many people had to go without a shower or use of their toilet. Only service recovery offered was to use the shower in the spa (there are not that many, so imagine the line and the lack of towels) and only offered a refund or partial refund to those who asked for one at the front desk.
Also, all the shops inside were closing down when we were there (Jan. 2012) so they didn't have much for sundries at the hotel. We found out that this hotel had just been sold and was under new management, so this transition may be the reason for the service issues. If you are looking for a nice bed in a nice location, this is a good pick. If you are there for business, be prepared for an extra wait. Oh, and check out at the front desk and review your bill carefully. I've stayed here twice and had billing issues to clear up each time (first time was charges from the previous room occupant on my bill, second time was convention billing issue). | 3 | null |
Great location and service
Stayed a couple nights for a conference in the hotel facility. Location of the hotel for driving in and out of town is excellent. The view from the upper floors into Camden Yards is phenomenal; it's a shame I stayed after the season. Hotel staff was very nice and helpful. I experienced a battery problem with the room safe which was fixed quickly. The concierge level lounge had a nice continental breakfast and afternoon snack, and the lobby bar was a nice place to relax in the evening. The entire property, including the parking garage, was very clean and well cared for. | 5 | null |
Can't beat the location for the SF Giants Victory Parade!
That being said, location was about all that was good. Pretty standard hotel, not all that upscale. The room was clean, windows were filthy (they need to invest in some decent window washers). Upon check in, the gal that helped us was not all that welcoming, in fact no name tag at all, which prompted my SFSU Hospitality and Tourism student son to have to ask what her name was, primarily because of her obvious lack of customer service. All she really did was check us in, never provided local information or even information about the property. The beds were hard as rocks, and I believe the pillows were just that...rocks. And be prepared (we were on the 13th floor) of listening to sirens all night long. When I'm not entirely sure of the area we're staying in, I tend to go with a name brand. Next time I think I'll try a boutique hotel, at least I know they appreciate my business. | 2 | null |
Business in Houston...
When in Houston, I often stay at the Brookhollow. Not for all of the amenities but simply due to the service. The folks that work there are kind, courteous, and most important, HELPFUL.
I mostly travel alone and to feel welcome with great conversation is a welcome option. Many thanks to Alisha for always making my stays feel like I'm at home. Starting your day with a nice breakfast in the lounge and her perky smile was always enough to get you ready for a long day...
I would recommend this hotel to anyone! | 4 | null |
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