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Noisy My fiance & I stayed one night at this lodge Easter weekend. It was my first time to SF and I wanted something affordable. The lady at the front desk is nice. As the day went on & got darker we walked Eddy St which is a sketchy area. A lot of homeless folks. They don't bother you but I guess to each it's own. I wouldn't recommend walking alone. We got in about 11PM and went to sleep. I got 3 hours of sleep that night because I heard people screaming at one another/sirens/loud guests at the lodge. It might of been crazy because the city was crowded due to the holiday. So you might have a different experience. Lets just say when I made my payment the next morning it wasn't worth anything I paid. It was an adventure though.lol If I had earplugs, I know that would of helped a lot! I will not be returning to this hotel. If you are going to be out all night then this is the hotel for you.
2
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Snow storm blew us in. We drove into Denver on Saturday to avoid snowy and icy roads in the middle of the night to catch a flight. I found the front desk to be very nice and helpful. I found the hotel was not really very sound proof and you could hear people coming and going all night. It is an older building, not as clean as I want in my hotel stays. For myself, I will pay more to stay somewhere else next time as I don't enjoy being able to hear people in the halls and rooms above and next to me. It is priced lower so that is a good value and located close to the airport.
2
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Here right now...1.5 I'm here right now and the quality of the hotel is poor. I usually stay at the Hilton near Central Park because it's the same price and a great value. Unfortunately, they were only accepting two night reservation minimums so I got stuck here :(. The lobby and restaurant appear inviting but the rooms are positively awful. Small, disgusting showers, mildew on light fixtures, and my A/C is leaking on the 40 year old $0.01/sq ft. carpet. The ONLY reason this is not getting 1 star is the location.
2
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Off the charts My wife and I stayed at The Grand Del Mar as part of an office retreat last weekend. Every experience was exceptional--a view shared by everyone in the group. From the time we checked in until the time we left, we were greeted, assisted and served by a beautifully trained staff. Our king bed room was unusually large and noteworthy (large sofa, tub, shower, two desks, balcony --not an upgrade), the balcony quiet and secluded, the restaurant food and service excellent. We ate at Addison's. Pricey but well worth it. I know everyone has their own opinions, but the fact that my group of 70 (men and women) wanted to return says it all from my perspective. Enjoy!
5
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Disappointed traveler I rented a room at this hotel through Hotwire.com, and although I got a good price in general, the hotel did not come close to living up to its 3.5-star rating on that site. The location is excellent (right at the airport), but the rooms and corridors are shabby. We had a king-sized bed, which was comfy, and a sofabed, which was tattered, poor in quality, and very uncomfortable. The blanket had a hole in it the size of a plum, the wallpaper was old and out-of-date and tattered, the toilet seat was discolored, and the general quality of the room was more like that of a 1.5 or 2-star hotel. However, the staff was great and very responsive. Next time, though, I will choose a different airport hotel. Don't plan on staying at this one again.
2
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The Moldy Manor From the images on the website, we had great hopes for this supposedly budget boutique hotel. But the minute we walked into the musty lobby, with furnishings that looked like something pulled straight out of a 70s time capsule, we knew we were in trouble. We arrived late, around 10:00 p.m., so maybe that explaines why one of the two front desk men was asleep in his chair. The other only acted like he was. No greeting, not even a hello. I wasn't expecting The Four Seasons, but a simple "welcome" would have been nice. As we were heading out, the one guy woke up and they both went out, in full view of the guests, for smoke by the hot tub, which was boarded up and topped off with orange cones and yellow tape. When we arrived at our room, the door mat was covered in black grime. You could sort of make out a pattern underneath it. With that at the entrance, one wonders what we were about to walk in to. We weren't disappointed. It smelled of smoke and mold. The rooms on the website looked much nicer than they were in real life. (Kudos to the photo stylist and photographer, BTW.) The artwork in our room was old and worn out, gold frames surrounding indistinguishable graphic blocks of teal and peach, all faded from years of sun exposure. On the bright side, the 80s artwork was a whole decade better than the 70s-style lobby. The place was clean, kind of, but it was hard to ignore the black mold on the walls, along with splotches of paint chipping off throughout. The bathtub was in desperate need of calking. The bedspread, well let's just say I'm forever grateful we don't own one of those CSI kits with a black light that lets you see things you wish you never saw in the first place. The one good thing, there was a wonderful man tending to the breakfast bar. He was cheerful, helpful and sweet. Mind you, there was no way in hell we were going to eat anything that even remotely came from their kitchen, but this nice man got us coffee and was the highlight, the only highlight, of our visit to Hotel Allandale. When in Austin, STEER clear of The Allandale. (Sorry, I couldn't resist the cattle reference.)
1
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Clean and Comfortable Enjoyed my recent stay at the Comfort Inn and Suites - The staff was able to accomodate a large contingent of students we brought with ease. Particularly loved the fact that the hotel was right next door to Sams Club! Great! A special shout out to the wonderful team that cleaned the rooms - I saw the mess some of the kids left and know how hard you had to work to clean those rooms. To the woman that cleaned my room ( #202) you were so nice to bring extra towels to my husband and I. Although I did not have a chance to use the pool, hotub and gym - I did notice the super set up and cleanliness and brightness of the space. The only annoyance for us - was that the hotel still accomodated "smoking" rooms - and unfortunatly we were in one of the rooms - couldn't help to notice the stinky smell and burn stains on the bathroom sinks. Amy - I watched you work very well with the clients and the staff members you appeared to be able to overcome objections and skillfully managed the challenging customer situations. Doug, your warm rapport with everyone you came in contact with was refreshing and your follow up with clients will continue to make the comfort inn and suites develop a loyal customer base and high rate of repeat business.
4
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It grows on you I call CQ locations "The Tubes" after Tokyo's infamous tube shelters. But they really are very clean, affordable (by comparison), close to everything. I've stayed at the midtown location as well, this one about 5 times, and one in DC. It's about the only hotel my company allows (travel guidelines) me to stay at in Manhattan. Beats the heck out of Brooklyn! The restaurant is very good, surprisingly. Business center, workout facilities as well. The staff has always been extremely helpful.
3
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Rate went up drastically when left early due to Hurricane Sandy We made reservations for this hotel for 4 nights from 26-30 Oct 2012. But due to Hurricane Sandy we left on Sunday the 28th of October, 2 days earlier than planned. Southwest Airlines charged us more too but that's another story. Our initial rate for the 4 days was $265.50 plus tax. When I went on-line to change planned dates, the rate for the two days went up to $382.50 plus tax. So I was penalized $234.00 for the two days that we stayed there for knocking off the last two days of the stay so we could get out of town before the storm hit. i complained at the front desk about the price change when I checked in and when I checked out but both people said that they could do nothing about the price. So a letter to the company is in the works, The room was very small. Bathroom amenities (except for a small bar of soap) are in pump bottles that you and every other guest before you has used and are attached to the shower wall. The only good thing about the stay was that we left a day before the hurricane hit and didn't have to walk up 12 flights of stairs to get to our room since all of lower Manhattan lost power. Our son lives 1 block away from the hotel and his power is still out.,
1
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Splendid Hotel as Usual This is not my first review of the Hampton Inn on 35th Street in NYC, but sometimes hotels change so I thought I would write another. We are always greeted by a smiling face and the front desk personnel are very helpful. Maria - thank you for explaining the subway system to me - now I understand it a lot better! We had a little issue with our in room safe not locking. I called the front desk, they said they would send the technician up and in less than 5 minutes he was there. And, in less then a minute it was up and running - thank you! The rooms are always very clean! I see others say the rooms that face 35th street are very noisy, but I can tell you they are not (I live in a very rural quiet area) and I was there for the 4th of July which is a very crowded time of year, but nothing kept us up. So go ahead and book that street facing room. I have been in both the street facing and the back of the hotel (no street) and I didn't notice a difference. Also, our room rate included parking which is added bonus. Thank you Hampton Inn!!
4
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Great location This appears to be an ideal hotel for families.The hotel is centrally located with easy access to rapid transportation, if you prefer not to walk. The hotel room, overlooking a parking lot, was clean. The buffet breakfast was good and consisted of a wide variety of choices; however, you need to be an early riser to avoid long lineups. The happy hour was disappointing with ridiculously long lineups. We would not stay here again.
3
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A Tale of Two Nights Loud doors and loud neighbors - that is all I can remember from our first night at the Washington Marriott. I'll not blame Marriott for their guest's rude behavior waking everyone around them. I will blame Marriott for the doors. LOUD. Each opening and each slamming shut throughout the night was an abuse to worn out ears. Our own door stuck shut and required bodily force to open. Fortunately, our second night was peaceful so I'm able to recommend the Marriott with a few reservations. First, the rooms are nice and the beds are comfortable, but there are not sufficient pillows. The fancy large one is just for looks and the small feather pillow crushed down to nothing. On our first night, I needed the extra pillow as an ear plug and on the second night I missed it for my neck support. The bathroom was fine - nicely updated - and surprise, there was plenty of hot water. I'm always pleased when large downtown hotels can keep up with the shower demands. The location of the Marriott is good. The central location made it easy to get around DC. The staff was friendly and the concierge was helpful. We loved having Starbucks in the lobby for our light breakfast and we really enjoyed Sunday brunch at Fire and Sage. I will say that seating was slow considering the number of open tables. My typical experience at a hotel brunch is to be seated immediately if there is a seat available. Still, it ended up to be a great breakfast - the food was your standard fare but outstanding in flavor. We booked this hotel at a good rate so I would recommend watching out for deals. If you can find one, go ahead and book, but bring your own pillow and some ear plugs.
3
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great location AND a great hotel I stay for business in the area frequently and I have found Cassa to be the best value and stay overall. The staff was friendly AND extremely helpful, the room was clean and the largest room for the money in the area. Cassa will be my go to hotel the next time I need to stay in the area. I agree with other reviewers that the staff are REALLY great - friendly and helpful! You are not "just paying for the location" when you stay at Cassa, you are getting a nice hotel as well.
4
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Great pre or post cruise hotel We have stayed here several times before we have cruised out of San Pedro. The rooms are comfortable, clean, and the marina views are great. One cruise leaving early in December, we were able to enjoy a Christmas parade of boats in the harbor, from our room! It is fun to wake up the morning of our cruise and look out to see our ship is in port awaiting our boarding! Being able to drive to San Pedro, park our car, stay, have trasportation to and from the port is super! Will be stayiong here in February, 2013 for our next cruise.
4
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Huge Dissapointment I like 'Boutique Hotels" I don't like old, smelly , cramped and poor mattresses with elevators barely two of us plus our carry on luggage could barely fit. The hotel although well located was just old and tired. The lobby was nice but that is where it ended. After less than 12 hours we checked out and moved to the Marriott up the street..Villa Florence needs a complete makeover and the web pictures are not indicative of the how it really looks.
2
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Can't beat the location Great location, one block from magnificent mile and within walking distace of fabulous restaurants. Exceedingly friendly staff and service. Comfortable beds but bathroom layout with sliding door is a bit odd. Overall, would recommend hotel to anyone visiting the windy city.
4
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Super Hotel My wife and I stayed in the Crowne Plaza and found the staff most helpful and friendly The Hotel is central to Downtown for shopping and sightseeing we would recommend the Regatta restaurant for breakfast.Our room was spacious and light with a view of the city
5
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"Times Square South" is a little misleading, but the hotel is nice Probably if they gave the location as "Hell's Kitchen" it would hurt business. This hotel is a hike from Times Square, but the price is fairly reasonable for NYC and we always enjoy Hampton Inns when we travel for leisure. Our room overlooked 39th St. It was decently sized by NY standards, very clean and comfortable. Although it was New Years Day, things were kept relatively quiet and only one or two street persons came into the lobby looking for snacks. Everything we wanted to visit was walkable from here. If you are a Hampton fan and want a decently priced room in New York, consider this as one of your better options. Don't let the location turn you off.
4
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Please read before booking... This is the first time I am writing a review; however I think it is really important to inform potential consumers. I stayed here four nights last week. The hotel was booked through Priceline's bidding process, therefore I could not cancel. Dirty, dingy, and understaffed. These words describe the hotel perfectly. The lobby of the hotel itself was spectacular with river views, but the halls and the rooms were very dark and dingy. The elevator was dirty .The mattress pad in the room (took a picture, will post it soon) had a large brown stain. I had to remind the front desk several times to clean our rooms. Day 2 we got back at 9 PM and our room was not cleaned, even after we reminded the front desk. Dirty bathroom and carpet. The pillows had a disgusting smell. Coffee machine did not work, however they were kind enough to send us a pot of coffee. Day 3, we did not get any coffee because "housekeeping had not arrived". This was at 8:30 AM! The hotel staff, including the housekeeping team (if there is one) did not seem professionally trained. I have never used this word, but in this case I think I should...Ghetto. There I have said it! According to Priceline this hotel is 31/2 stars. No way. It seemed more like a motel IMPORTANT- this is NOT A FAMILY HOTEL Some good points of the hotel (I think I should include this): Free parking and WIFI. Across from the River. Charming building Safe .
2
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Hit or miss, average I stayed at the La Quinta inn for 2 nights. The hotel is very close to the airport. You could walk to the airport. Approximetly a 10 minute walk. 15 minutes to the train , airport to downtown. Get the unlimited day pass ticket. It's not a big price difference in price and you can ride as much as you want for the day. A few restuarants near the property. Good places to eat. As for the hotel. Like I said close to the airport. Staff was nice. Breakfast was ok . Usual breads, waffles, oatmeal and juice. As for the rooms Let me say it was ok. From a scale 1 to 10 I give it a 6.7. When I walked into the room I looked at the bed and there was a huge stain on the pillow. I had housekeeping change it . The A/C was a bit noisey at night,but I do have to say the beds were comforable. I did sleep decent. As for the bathroom nothing great ,just average. Good cable,and internet was downstair adjacent to the checkin desk with a printer. That was useful because we checked-in for our flight and had our tickets in hand. For $65 per night to me it was ok . Nothing great,but price was right. If I came back to Seattle agian if I had to stay here I would ,but if there was another place with a better deal comparible to the location (like the hampton inn, or raddison). I would stay there instead, if the price was right.
3
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Flying visit Stayed at the Gotham for the first time whilst on the way to Chicago. Tried a lot of hotels in Manhattan and my favourite still remains the Night Hotel - sort of "Gothic Chic Boutique" We I was surprised with the Gotham, staff were very pleasant and attentive. Rooms were a good size and there were plenty of people eating in the restaurant. I was jet lagged but when asking for my favourite pick me up - a "Negroni" (Italian cocktail - Campari, Gin and Red Vermouth over ice with a twist of Orange) the young female bar tender served me up a beauty - back of the net! perhaps the English football team could have had a few before meating Italy.
4
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Chicago Weekend Getaway We recently stayed at PUBLIC Chicago with check in on Friday and checkout on Sunday. Checking in was a breeze, and we were able to secure a fantastic rate through Jetsetter.com. The service was very good, rooms were very clean, and for being a platform bed, sleeping was extremely comfortable (if you like firm beds). The location was outstanding. We were a short walk from both Michigan Avenue, and Old Town for Second City, and also made the hike to and from the Lincoln Park Zoo as well as Millennium Park... all on foot. The lobby areas were absolutely gorgeous (it is an Ian Schrager hotel :) ) There is almost no need to venture out at night, as it seems as though the Pump Room and the Library Bar are certainly places to see and be seen. Anyone looking for a trendy boutique style hotel in Chicago, look no further.
4
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Would return Booked through the hotel site for a business trip Feb. 6 -7. Shared a room with a co-worker so we reserved a deluxe double with 2 full size beds and 2 full bathrooms, and we were very happy with the hotel location and the room. Keurig coffeemaker in the room but no condiments for the coffee such as creamer or sugar or stirrers, and no styrofoam cups...only the same cups as for drinking water, so not suited for hot coffee. I don't know whether this was the norm or an oversight -- i mentioned it to the desk personel at checkout, along with the fact that the doorknob came off the bi-fold closet door and was stripped so that it couldn't be replaced and used, and they said "sorry.". If I had been staying for more than one night I woud have addressed this sooner,but spent little time in the room other than bathing and sleeping. Bathrooms were tight with minimal shelf space, but full size tub and shower in each bathroom.and no shortage of hot water as some have reported. Two full sets of thick towels in each bath. Beds were VERY comfortable. Yes, there was no view from the 9th floor window, except into another part of the hotel, but if you want to see Boston, then leave your room. No noisiness in the hallways or filtering in from the streets. Elevators were speedy. Checkin and checkout were fast and simple, although we did learn you had to push hard on the door of the room to open it after inserting your key card.(At first we thought the card hadn't been coded properly to open the door.) Large flat screen TV but limited channel selection -- but I was not in Boston to watch TV, so this didn't bother me. Room was not overly hot as some have reported. Business center computers give you the impression that you can print your boarding pass for free, but that is not the case. You can retrieve your boarding pass with 10 minutes of free computer access time but they charge $1 per page to actually PRINT the pass, so we checked in online but printed the boarding passes at the airport. Arlington (Orange) T stop is one block away --- easy to get to hotel from the airport and not far to walk with your luggage . I would happily stay again, especially if I found a good price..
4
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You can do better in San Francisco.. We stayed at thr Buena Vista inJuly 20-23 after finding it on Tripadvisor. The location is excellent -near to the bus lines and Fishermans Wharf. And thats about it... We stayed in room 311 and when you walk in in the door it stank of stale cigarette smoke. The bedspread,,chairs and curtains all reeked.The furniture was like something you`d find in a Salvation army shop.The overall atmosphere was so bad we didn`t unpack and lived out of our suitcases for 3 days I`d say that during our stay 90% of the guests were European ,mainly German , who did not speak English. Stimulating conversations with our fellow guests was non-existant.The two men who manned the front desk were unfriendly and treated it as a McJob. If you are a smoker who likes living in an ashtray this is the place for you -otherwise LOOK ELSEWHERE !..
1
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Mini Vacation This was our second trip back to Baltimore and this time we opted to stay at the Renaissance Harborplace Hotel. The staff was super friendly and they even let us check in early. All we had to do was leave a cell number and they contacted us immediately. The location is perfect, right across from the harbor and the aquarium. It's also attached to a small mall which has a nice variety of stores. The room we had was very large and faced the inner court.The bathroom was large, clean and stocked with Aveda products. The only downside is that even though you are staying at the hotel if you valet your car it's $40 a day. I would think if you were staying at the hotel it would be free but our overall experience was great.and we would absolutely stay there again.
5
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Old hotel, needs renovation This ia an adequate property is desperate need of updating, old style embassy suites with atrium in the center, best reason to stat here is the breakfast buffet, managers reception at night and gym
3
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Great value This was one of the cleanest hotels I have stayed at. The staff was very helpful and friendly. The parking was free and safe. The location was ideal. It was close to the highways and a short walk to the bus stop that took us to Hollywood. The price was much more reasonable than most hotels in LA and the room was spacious.
5
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Fabulously located hotel We stayed here for 3 nights in April, the location was perfect for us. The hotel was really lovely, although some of the decor was a little dated. We were in a room on the 22nd floor (lifts only take a few seconds!) and the views were spectacular. Staff were pleasant and helpful.
4
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So very disappointed! From the moment we checked in, the disappointment began. We were met with a snooty representative who, among other things, informed us that it would cost us an additional $45 per day to park our car. Whenever we wanted to take our car out, we'd have to wait to get it stamped at the valet, whose stamp was only good for 15 minutes! Most of the desk staff we encountered were dry and unfriendly. The room, although clean and roomy had some interesting features. First, if you want to turn on the light to the toilet area in the room, the light over the sink, which is exposed to the room comes on and there's no way to turn it off, meaning that if someone gets up to go to the bathroom at night, everyone wakes up! Right outside our window, very early in the morning, and very noisily, they emptied the dumpsters. Every. Morning. The bright spots? There were a few. The concierge was very helpful securing us tickets to Alcatraz when it was otherwise sold out. The location was great, just a short walk to the Wharf, but there are lots of other places to stay nearby. I like to give credit where credit is due and have written very positive reviews about other places that we've stayed, but honestly, find another place to stay.
1
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LAX shuttle the best part of this hotel Very close to LAX with a shuttle that runs every 15 minutes. Takes less than 10 minutes to get to the airport on the shuttle. Good free breakfast. Comfy beds and rooms overall good even though they have older/outdated looking furniture in them. The hotel looks like it was just repainted to make it look better, but the colors are kind of blah... yellows, lime green and taupes. Overall, it's an ok place to stay but best if you just need a place for a quick overnight stay near LAX.
3
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Wonderful NYC Hotel! Great location, friendly, helpful staff, and clean, comfortable rooms. What more do you want! Our room (#72) was recently renovated and quite large compared to other reviewers.
5
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Seaport area hotel Great hotel in a great area. Close to Wall St, World Trade Centre, Battery Park etc. Lovely room, big enough for three of us. Only complaint, the computer in the lobby was hard to get going but the wonderful manager at the time was good enough to lend me his own laptop, which was much appreciated. Would definitely go back again. Lovely, helpful staff.
5
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What have they done to the Hilton I used to hate? What's going on here? Everyone is so helpful and polite, the facility is lovely, the location is perfect, and the restaurant is just delightful. OMG I'm going to have to stay here again! And - I hate to admit it, but I'll probably stay in Hilton Garden Inns in other cities....a sad commentary to the burden of a good experience.
5
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Hotel Sax Just got back from a one night stay in Chicago. Found out about Hotel Sax onTravel Zoo. The deal went through fine. $149 a night versus $269. The lobby floor plan was very strange. Huge bar but very little space to gather or sit in lobby. Once in our room, we could not find ANY switches for the light except at the door and in the bath. Tried to call the desk and once we found phone couldn't figure out how to use without the lights. Turns out switch was on each VERY flimsy lamp that was hard to see or find without the light. Should have brought our flashlights! Location was good for our purposes. We were able to use public transportation easily. Concierge and bellguys were very friendly and helpful. And the bed was luscious with great linens. I was easily able to forget that the bottom mattress was left exposed. (Maybe that was part of their decor). And the air conditioning worked!
3
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Lovely Hotel in the Roughest Area in Town Cova hotel is very new and modernly furnished hotel located in the roughest area of town. Homeless people litter Ellis street and it is unsafe to walk around this area at night after 9pm! I felt very unsafe and the locals San Franciscans told me to be alert around the area. The hotel offers complimentary shuttle buses at specific times to the Fisherman's wharf and Union Square. If returning late at night, I suggest taking a taxi back to the hotel. Otherwise, the hotel is close to public transport (A block away has access via the bus line which goes up and downtown) Breakfast was simple but complimentary with a cool waffle maker! Free wifi in the hotel.
3
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horrible stay..... This is the worst place I have payed to stay.....motel 6 is better than this place.....The rooms are out dated , smells are discusting and the shsower had a moldy looking substance in the tile grout,noisy pipes and movement around the outside of our room all night. I wasn't expecting the taj mahal but next time i'll pay the extra 40.00 to stay at a mariott...BEWARE OF THIS PLACE........
2
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Lots of amenities for a competitive price Very clean and well kept. The place looked and felt more expensive than it was. Friendly, helpful staff who went above and beyond - it was as if I had my own personal valet. Convenient parking. The Conair white-noise maker at bedside was a nice touch. Poor construction work in the bathroom - there was a very visible hole in the wall behind the tissue dispenser. The bathtub has one of those controls which are confusing to use: No labels, not even icons to tell one how to get cold or hot water. The door to one of the stairwells had a defective door handle and was difficult to open. The second floor had no ice station; the guest laundry room took up that space. Two coin-op washers; two clothes dryers, and accessible 24 hours. Check in and check out were very painless and quick. The location of the property can be inconvenient to navigate if coming or going from certain directions. It is located in front of a divided highway, with one side on a hill almost 100 feet higher than the motel side. This requires one to vector out one or two miles and make a U-turn. The U-turn at one end and the subsequent merge-in are sweet and effortless (but at the end of the two-mile trek); the U-turn at the other end requires sitting at a traffic signal...and it was *always* red. Always. Microtel had a special deal during my visit: stay two or more nights, and get a discounted room rate. This meant a newly constructed building with flat screen television/queen bed/steam iron/hair dryer, hot breakfast in the morning and free beer, wine, snacks in early evening, jacuzzi spa in the swim area, a bbq pit in the picnic area cost only $2/night more than a much older motel a few miles up the road in a seedy neighborhood with reviews warning of bedbugs that charged for internet access and had only a pool and cold breakfast. Even without the discount, though, one gets a lot for the rate at Microtel.
4
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Not worth the money I couldn,t believe the standard of the hotel for the money spent, especially having come from another hotel a third of the price. Staff lovely and efficient, but thats the only thing that was. Lift old and slow in need of repair, the whole hotel needed a good renovation. Not only were we disappointed in the establishment itself, but were woken every morning but ex staff protesting. This went on from the hours of 7.00 till 8.00 every day whilst there. I understand the plight of these ex workers. but not a conducive way to relax while on holidays
2
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Clean, newly remodeled, no charge to park. This hotel is located due north on Aurora, about 145th cross street. You can reach the hotel from downtown either by Aurora or I-5, exiting at 145th. The floor I stayed on had all newly remodeled rooms. Clean and comfortable, parking a bit crowded, but no charge. The surrounding area looks a bit rough around the edges, but I had no issues. I saw lots of people walking on the streets, so maybe it just looks a little rundown. I stayed here because the downtown hotels were very pricey the weekend I stayed. Not nearly as convenient to downtown as the Holiday Inn Express just off Denny and Aurora, but with parking, less than 2/3 of the price.
3
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ONLY good thing is location- We booked this stay on Expedia- the rate was attractive, given location and 3/4 star status. Wow- what a huge fail. The hotel is well located - no small thing in NYC. And the staff is nice and suitably apologetic- which, unfortunately, they had to do quite a lot. Where to begin? Rooms not ready. Then no rooms available with king bed, as had been reserved. We didn't make too much of a fuss, because the gentleman next to us was trying to move from his floor because of the terrible smell- we were just glad not to be on his floor. Then decide to take a bath- initially freaked out because there were small flies in the tub. Hosed those away and then tried to run a bath and unfortunately the stopper didn't work. Decided to take a shower instead, but needed a shower cap - which wasn't in the room and took half an hour to deliver, by which point I was late for dinner, so no shower (though many apologies). Carpet was worn through to the floor, and the bed was really uncomfortable- on the whole, I am not sure why any of these reviewers are so positive, because our stay was really terrible. This should really be re-classified as a 2 star hotel, and then your expectations would be met. It is a good location though, so if you are good with that level hotel, you will be fine (except for the flies in the bathtub).
1
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Outdated! Interesting hotel. From the outside, looks like it could be nice. I stayed here for business b/c the rate was cheap for 2 nights. Walking in, the lobby is presentable and looks nice, clean and comfortable. My room was on the 2nd floor and looked like I was in a time warp. I mean come on, this hotel is next to Broncos Stadium and I guarantee this place sells out every weekend they play at home that you would think they would upgrade the rooms. Old carpet, beds look like they are from 1980, the clock by the bed is def from 1974. The hotel changed names but hasn't upgraded at all. The bathroom had a cracked sink and the toliet would randomly run. The restaurant on the 14th floor is decent and does have a nice view...which is the highlight of the hotel. Without any sort of updated in the rooms, I would never stay here again. Be warned, some rooms are still smoking rooms...I didn't know this was still allowed.
2
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Excellent location for seeing the Smithsonians We chose this hotel for it's location to the museums in Washington DC. It was only 1-1/2 blocks to the Air and Space Museum's door. Great location for walking even in the cold weather. We found all the people to be very friendly and helpful. The buffet breakfast was a good deal but some mornings the food wasn't really hot. We ate dinners in the bar and had excellent food at a reasonable price. Again service in the resturant and bar was excellent. If we go back to DC we will definately stay here.
5
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Fabulous Weekend This wonderful experience started when i called to make the reservation. Alex was fabulous and so helpful. He set the tone for our great experience. (Thank you Alex) At check in, the desk clerk was very pleasant and helpful. We then went to our room. WOW! We had a beautiful room, with a great view. We could not have asked for anything more. Thank you Red Lion for a great weekend.
5
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Superb Easter Break at Morgans Cannot find fault with Morgans. Booked it after reading reviews on Trip Advisor. The prices were OK for New York but the service and accommodation were exceptional. ALL the staff were super friendly and helpful. The rooms were comfortable and very well organised. Bathroom a tad small but still fine. We were on 6th floor and could hear the traffic quite a lot. We also had a noisy neighbour and got moved immediately. Lounge room with free drinks and internet access was hugely useful especially as there were eight of us scattered around the hotel - it was a good meeting place. The free breakfast was brilliant. No hot food but loads of great pastries, cereals, fruit, bagels etc. Excellent location, close to subway and walking distance to all mid-town attractions.
5
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Nothing "Suite" about it... Let me caveat by saying I'm a SPG "Gold for Life" and have stayed in every SPG property in Manhattan, even some that are no longer SPG (e.g. Essex House, etc). So please take it seriously when I tell you that the Le Parker Meridien really lets itself and the Starwood Franchise down significantly. I'm going to start with the "Cons" here, because these stand out the most At check-in I noticed the Front Desk staff's daily info. sheet on the desk which prominently read... "Upsell, Upsell, Upsell" Which makes sense, given that I was told "we never offer free upgrades even to SPG Platinum and Gold members" (ummm ok, I didn't ask for one, but thanks for the info). Elevators - Don't fall for the "view" or high floors - You will be waiting 5-10 minutes for the elevators, which will be completely full. Also, you should know that this building is part residential and the good views of the park are typically private residences. Avoid the upper floors... you were warned. I reserved a junior suite, which at a mere $600/night, was hoping it would be suitably appropriate. It was horrible. It was smaller than most hotel rooms I have been in and is in serious need of an upgrade (you know those popcorn texture ceilings from the 70's... well that is what you get and is probably the last time this place as seen a renovation). The gym is in a really dark basement (which was formerly the boiler room) it is spread over two floors and there is not a window in the entire place. Additionally they painted the place black and put in really dim lighting... which makes absolutely no sense if you are trying to get a burst of energy in the morning or evening... also they charge to use the gym (think it was $10.00/time). Service - Inquired about getting a small tube of toothpaste - "sure, that will be $10.00" which seems odd, given that I stayed at a Sheraton the night before in Nashville and they not only gave it to me for free, but brought it up to the room with a smile. It's the little things i guess. There are all these signs in the room (which try to be clever, but just come across condescending). "This is a minibar, not a fridge! if you want a fridge one can be provided at an additional charge. If you move any items you will be charged instantly and this will not be reconciled at check out as we will need to investigate." Seriously?... at $600/night you should bring me a subzero if I asked for it, and quit being berating and condescending with all of your signage all over the room. Just poor.all around. I generally give hotels an opportunity to respond or try and make things right before putting bad reviews on here. So.. i asked to speak to a manager upon checkout, and was told" there would not be one available for 30 minutes". I also wrote to the hotel with all of these comments, to which they responded. "we are sorry, let us upgrade you to a junior suite next time" (ha ha... that's ironic... given that I was complaining about the state of the "junior suite" in the first case). "Pros" Location is decent, but if I were you, and wanted to be close to the park, I would try the the London Hotel, Sheraton Hotel & Towers, the Trump, or the Hudson. (Something in there for everyone). Emma's for brunch is good, but they have no alcohol license so bloody marys are going to be virgin The secret burger joint is fun and decent, but go off peak and probably order two as they aren't massive burgers (and I wouldn't wait in line an hour for it).
1
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Overpriced and shabby Overpriced with price changes daily! I rebooked my room online 3 times at better prices each time. The agent I contacted by phone couldn't help me with changing the reservation, said to just cancel and rebook. The room was shabby, stained wall paper, mold in the shower. Pipes banging 24 hours a day, a given for an old building but still frustrating. No controls on the air conditioner which was out of service one entire day during our stay. No cell phone reception in the room either due to the configuration of the hotel, not their fault, but frustrating to say the least. This was our third stay, and last, at this hotel. It has gone down in quality over the past two years considerably. Right before our trip I saw lots of comments specifically thanking certain people, that was a giveaway that someone was paid to place those comments. There was no one at the hotel who offered us a hello, even the doorman couldn't be bothered to assist when we arrived in a taxi in the rain.
2
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Not for me The hotel room was really small and provided just the basics. There was no furniture with drawers to put clothing into. Also, the tv was on the wall and a bench (for sitting) was was below the tv--if you sat on the bench, you couldn't see the tv. The water smelled like rotten eggs. So we were afraid to brush our teeth with it. We used the two complimentary bottles of water to brush our teeth. There was a refrigerator under the bathroom sink. Its location made me wary of using it. The light switches took a bit of time to figure out. People slammed doors, yelled, and ran up and down the hallway through the night. The best things about the hotel were the comfortable bed and universal device charger.
3
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JULY 2012 A really nice hotel. Staff very helpful, room was nice. Close to downtown and all the attractions. If I had to find a con with this hotel, it would be that the sofa couchs need replacing. As couchs they are find, but very unsupportive as fold out bed.
4
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Dark room, soffucatted - good location and hospitality Suffocated in a Dark room/ staff and location were great. I have been staying in the city for 3 weeks and used this hotel for the last night for the convenience. Escorted by the room, I couldn’t believe my eyes as the room was so dark and it felt like I was in a dungeon…From a window of a very low level floor, three dirty walls of the hotel are facing towards you, I couldn’t even see the sky…Felt really scary and suffocated. Considering the construction of the hotel, there should be about 10 rooms of the same model, so maybe I had a bad luck. They say it’s because I booked the “standard” room via “external website” so I was provided with this So, anyway, I had plans till the late night and didn’t spend much time at the room so it was not a big problem but if you will be staying at this hotel during your whole trip, it would have been very depressing to come back to this room, after strolling around the beautiful city. That said, most of the staffs are very friendly and having great hospitality. Breakfast on the Penthouse is quite something. The location is also superb. Situated in a quite neighborhood, maintaining great access to anywhere. Also, I should note that I found the guests there were calm, matured people so highly recommend to business use as well. I could never forget the scary view, especially with the super dim lighting, next time, I think I should book a more expensive room…
2
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NYE retreat We stayed here for NYE weekend. It was nice we had a suite with a king bed and a sofa in the living area. It is a bit on the small side and not a lot of room to store luggage. Bathroom had a shower only no tub. Breakfast was crowded we went outside and next door to Enstein Bagels. The neighborhood is great for bars and restaurants. Not a bad walk to Michigan ave. Room was VERY clean. For a place to crash and do some shopping it is great. It was only about $100 a night.,,,quite a value in chicago.
4
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Great Location! Beautiful Views! This small but gorgeous hotel was everything I could have asked for on valentines day! Upon arrival, the hotel looks very normal..... until you step into the BEAUTIFUL courtyard that overlooks the beach right in their backyard! VERY friendly staff and a great beach hotel vibe! Will definitely be staying here again soon!
5
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Elegantly Hip with a Service to Kill Unlike the many hotels that claim the state of hip, Andaz does stun the guest with it's top class customer service, room quality and refinement in taste across the property. The bathroom and the electronic accessories in the room are excellent. It is also obvious that this hotel was designed to make you feel pampered from the minute you walk in. Spending significant time travelling makes me particularly appreciate how well qualified and trained is the professional staff of this hotel. This was consistent across the shifts
5
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Great location & Fantastic Staff! Just got back from a fun time in Austin. What a cool city with so much to do! This hotel is within walking distance to 6th Street and the Capitol. Easy access to everything around town. The staff was super nice as well. Gregory Minor at the front desk was so helpful with my stay and had an extremely friendly personality. I look forward to heading back here soon and enjoying more of Austin next time. Enjoy your time in this superb city.
5
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Great location, fantastic views - horrible elevator system. I stayed At the Swissotel several times this past summer, and all of the stays were great. Nice, quiet rooms, well-appointed. The staff is very attentive and helpful, although at certain peak times the hotel front desk is understaffed for an influx of check-ins or check-outs. It is a fairly busy hotel - plenty of energy humming. The location couldn't be better: it's within walking distance of the Miracle Mile (to the north) and to Millennium Park and the Museum district to the south. Parking a car is very expensive anywhere in Chicago - it often costs more than the daily cost of the car rental - so I tend to cab it around. The room service is pretty good, although with a pretty limited wine list available (swing buy Mariano's market and pick up a good bottle on your own). The Palm restaurant located in the hotel is very expensive and sort of old-fashioned; trying to be Sardi's without any charm. Definitely geared for the expense account crowd. There are many much better alternatives nearby. The little chocolate chip cookies available in the hotel gift shop are worth every penny (of which you will pay many) - but you will love them. Try and get a waterfront room, it is worth the view of the river, Navy Pier and the Lake.The corner rooms facing the water are sublime. I booked my rooms on the Swissotel website...they often have really great internet-only deals available. The hotel has a huge and nicely-equipped health club on the top floor, incredible views while working out. A rant: the elevator system is horrible. It has a centralized input that directs you to an individual elevator. But if the elevator is full, you might not get a new elevator available to your floor for many minutes.There are no buttons inside individual lifts. It works (or rather, doesn't work) the same way descending or ascending. At peak times a trip to your room can take 30 minutes. And - since the hotel has a fair bit of convention business - peak times can be anytime during the day; when a conference let's out fro a break....bam, it's peak time. Walking up 36 floors isn't in my fitness program...but I did think about it more than a few times. Check out 'Maison Brasserie' and Mariano's market nearby. Also 'The Gage' and 'Henri' restaurants on South Michigan. 'The Goat and the Girl" and 'Gilt' are also cool. If you can get a good on-line the deal, the Swissotel is an unbeatable value. Even if you don't, the location, facilities, staff and ambiance make for a great stay.
4
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Fabulous for Meetings! I hosted a 20-person sales meeting at the GPH this past week and from start to finish, it was a flawless breeze. Janine made booking the meeting and sleeping rooms easy, Jahan was a wonderful help in arranging catering for the meetings and both before and during the event, Kay C. was the perfect hostess, available at all hours to assist in any issue, from AV glitches to finding the perfect iced coffee for a thirsty EVP. The location was perfect...away from the true heart of midtown in Gramercy Park and only a short crosstown cab ride from the Meatpacking District. Danny Meyer's Union Square Hospitality Group (which includes two of our offsite meal locations - Eleven Madison Park and Blue Smoke) provided fabulous food and beverage service for our three days of meetings. At night, the attendees retired to gorgeous, cozy rooms with fun and yet elegant amenities. I'd do another meeting - or even a nice personal staycation - there in a heartbeat!
5
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Location is ok, definitely overpriced Spent 5 nights at this hotel for a conference and although the location is attractive, we had a rather ugly view over a parking lot which I guess we could have avoided paying an extra. However, the discounted rate for our group was already way too high for the service provided. In a hotel charging at least 259 dollars per night, everything should be spotless clean and it was not the case with us. In fact, we had to call guest services and ask for a second round of cleaning as the bathroom floor still had bits of grass that had come off our shoes the night before. This level of service would be unacceptable in any hotel, let alone one that is so pricey. The aircon fan died on us on the second day, but we never got around to telling the hotel, so it was not their fault that it was not fixed. Being on the waterfront can be pleasant especially for people who like a power walk or run by the sea, but otherwise it is not very convenient for restaurants or shopping as the nearest area for that is the Gaslamp quarter, about a 15-20 minutes wall away.
3
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Dull, ugly and boring! Sorry to say but this place is in real need of a few things: although the rooms are well maintained, it needs updating, Poor lighting in rooms, pre-historic tv's and cold "concrete" feel decor. The place has the atmosphere of a concrete block - extremelyy dull with no warmth or character - dont believe it is possible to build a hotel any cheaper. That being said, I agree with some of the other reviews, if you just need a room while attending a game AND you get it cheap it should suffice. Anything needed more than that, go elsewhere. The staff are friendly - its the place itself that lets them down
2
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Fair to Midland As an HIE afficianado (and self-admitted snob), this was a good middle of the road hotel. Rooms were clean and well-appointed, nothing fancy. While a good value, the location was fair, quite a ways out of the way if you are seeing the sites and don't care much for city traffic. Staff was fair while we were there. Not too sure if we were imposing on one of them when checking in. The day folks were good though. Worth a short stay.
3
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Suberb and consistent treatment at a cozy and fun NYC property We've never been treated better by hotel staff and we've stayed at a lot of hotels from hostels to ultra-fancy resorts. The hotel is inviting in many ways. The people are consistently friendly from the front desk to the bell boys, bar tenders, servers, and housecleaning. The whole hotel feels warm and cozy. The renovation is tasteful but not opulent. On our drive up to NYC our car overheated and had to be towed to a local dealer in Princeton. The whole debacle cost us 7-8 hours and our poor dog suffered through it with us. In desperation I called the hotel to cancel thinking we'd never make into the city. They obliged without penalty but said only this once. I later called back begging to reinstate the reservation as we found a rental car at Newark that would ultimately get us to the hotel. The Algonquin front desk said sure. When we arrived we were greated with an envelope with 4 drink chits and breakfast coupons (I'm a Marriott Platinum). In addition, they had standard set of Platinum arrival amenities. New chose the split of Chardonnay and cheese plate. They also upgraded us to the Wollacott suite which was cute and a perfect place to relax after a stressful day on the road. I never expect huge rooms in NYC, but this had a nice separate living room. The decor is fun and the backlit photo of 1930s At the head of the bed is a nice touch. The hotel is also dog friendly. We called ahead to be sure that our 75 lb 10 month-old golden retriever would be welcome. He was greater as a guest! They brought bowls and a mat for him. I signed a waiver but there was no security deposit or sanitation fee required. We're big Marriott people but we had never stayed in an Autograph Collection Hotel. We love the concept. You feel the history....
5
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Does the job but nothing extraordinary Went there for a business trip mainly because to it's price and proximity to the convention I was attending. The hotel has recently been remodeled and the Lobby and common areas look great. I had a basic room, what they call a deluxe city view King. What it is is an old room with an upgraded bed headboard and flat screen tv mostly... WHen you llok at details you see that it's pretty old and the bathroom hasn't been renovated, if you want something nicer, opt for the Premier rooms. The location is interesting as it's in the middle of everything. Service was great, lots of very helpful staff members. There are lots of hotels in Chicago though and it didn't tickle any sweet spot for me, so I'd go elsewhere next time, even if there wasn't really anything wrong with it.
4
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Great experience This hotel is beautiful, clean and walking distance to restaurants and shopping. Their lobby is huge and open. The bar/gathering area is spacious with many televisions, which was nice to catch the updates on the Olympics. It's located only a few short blocks from the 16th st Mall which is a fun place to walk around....no cars can drive on the street.
5
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Perfume and inconsistencies We booked a suite for a night at the airport before returning home from a couple of weeks in Colorado. We were a big family group - five of us. All went well at check-in, once we found the entrance to the building - not well marked. Getting to the elevators was a bit challenging, quite a maze to get around. Our room, was a two queen bed suite with a separate sitting room with a pull out bed, as requested. First, the smell - so much perfumed cleaners it gave many of us a headache - I do not understand why hotels pour so much of these toxic products into their rooms, clean does not need to be perfumed. Next, the pull out bed was not made up, so we had to do that ourselves - then decided not to sleep on it, because it was very poor quality and all springs. So one of us just slept on the sofa. He also noted that the fridge sounded like a car engine starting all night and there was no weather stripping on the door, so he heard everything in the hallway, don't think he got much sleep. TV - the remote didn't actually work the television - we had to call to get that working, there are multiple, unmarked remotes. Wireless - it seems there is a limit to how many devices can sign-in from a single room. Apparently a room (booked for 5, capacity of 6) can only have 2 devices accessing the internet at a time, anything more is considered spammers???? So, another phone call to off site tech support with limited results, one of our computers (newest) was never able to access the wifi, and I wasn't willing to sit on the phone for another 20 minutes to figure it out. Showers, three towels - yea, count them - we booked the room for five people, the room had three towels in it. We didn't stay for breakfast in the morning, met friends elsewhere. As we were leaving, a staff member was out sweeping near our truck, in fact right next to us. He completely ignored the just emptied luggage cart and kept on sweeping. A bit of service at the end of our stay could have made me feel quite a bit better about the place, but no, I had to take the luggage cart back. There is nothing overtly wrong with this hotel, it is new, smelly clean and convenient to the airport. We have happily stayed in many Hilton brand hotels, yet the Homewood Suites in Denver was quite a disappointment.
3
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Great service and cleanliness! Great location to Rush street and Michigan Ave. we could walk everywhere! Hotel was very clean and service was friendly and helpful!
5
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Amazing experience! Location is great, the terrace is unbelievable (relaxing by day, hopping by night), and the shower is the best I've had in my life. What stands this hotel out from any others in the city, though, is its team, particularly the Whatever/Whenever Talent Coach Bailey. She offered extremely personalized service and was always there whenever we needed anything. Thanks to her attention to detail and efforts to make us feel at home away from home, she made the trip stand out as one which we will remember for a lifetime! Thank you W DC and thank you Bailey for such a great time!!!
5
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Could be a good hotel, but....... The carpet in the room was not clean. Also, the hotel advertised that they had microwaves and refrigerators in the room. Was told when I arrived that I would have to pay additional for those. The phone in the room did not work as well, so I called Expedia twice, and after the second time, Expedia put me in a different hotel. I only stayed here for two hours before checking out and going to a different hotel.
1
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Impeccable Service Every staff member my husband and I interacted with, were absolutely fantastic! We could not ask for better service. The room was tastefully decorated and very cozy and comfortable. The food at Parker's Restaurant was wonderful!! I highly recommend the Omni Parker House to anyone planning a visit to Boston!!
5
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Really nice place Stayed here for one night with my husband to celebrate our anniversary in Philly. This is one of the better Sheraton's we've stayed at. Very well maintained, clean with a genuinely friendly and helpful staff. The setting of the King room was nice and roomy. The one downside in the room was the very noisy on and off of the heating system. It can be startling at times. Also we were able to hear the conversation in the room next door. But if you are a heavy sleeper and like soft bedding with the big feather pillows and the big feather comforter, then this will work for you.
4
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pretty impressed By the time i got in to new york (id taken the bus from toronto) i was so exhausted i just wanted to pass out. i walked from the port authority to the yotel which is clearly visible from miles away with its bright purple face. when you first walk in you are greeted by employees that are friendly, and helpful. checking in was super easy with their automated service. the hotel system is a little weird, and you have to go to the 4th floor (where the bar, resteraunt is) before you can anywhere else, but, whatever, minor inconvenience. when i got up to my (cabin) room, i had a ceiling to floor view of the hudson river and 10th street. the room is very tiny, but with all the necessities. if id been staying with someone it mightve beena bit weird with the bathroom situation, as the bathroom is not necissarily private. the 'wall' seperating it from the rest of the cabin is clear! i can imagine many couples making the most out of private resteraunt bathrooms during breakfast, as i would never wanna do my business in front of someone! lol. the bed was amazingly comfy, and i had time to catch a bit of the oscars on the large flat screen suspended from the wall before dozing off. the 'ncluded' breakfast really wasnt that great, coffee and a muffin, but with the prices for the rooms, im really lucky to get anything at all. the hotel is somewhat trendy and i felt a bit awkward heading in and out of my room at times due to all of the gorgeous young club kids hanging around, but thats ok too. the hotel is clean, private, safe, and wonderfully located. on top of all this, its extremely affordable, for any standards, not just new york. love the idea for the hotel and cant wait to stay in one again sometime.
4
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The hotel you would expect in Seattle! Apart from the poor wifi connection in the room (we used the computer and printer in the hall), everything was fine in this hotel...although the monorail passes just in front, we never heard it at night and never disturbed us! Room and bathroom were both very clean and comfortable, with contemporary art paintings; liquid soap, shampoo and conditioner (with dispensers in the shower) were excellent; a large, yellow umbrella at disposal in the room proved very useful at the end of our stay, when it rained all day! The cafeteria serves a delicious breakfast, but no espresso coffee (for this we went to Top Pot Doughnuts just across the street!). Every evening, free coffee and cupcakes for all customers! We walked to downtown, Pike Market, Waterfront, and the Space Needle.
4
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Renovation going on...but still experience could have been better There is some renovation going on in the hotel, but still apart from the downtown location in the theater district, there is very little that could be mentioned as positives. The staff were very courteous and friendly, but it still did not make up adequately. The rooms were old, dusty and small. The restroom was small, with not enough space to keep toiletries. No complimentary breakfast is provided. During the late evenings, one can also hear the music from the discotheque next door. If you are a frequent traveller that will stay in Boston frequently, you might want to avoid. Since I was there for only a couple of days, it was passable.
2
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Convneint Location and Lovely atmosphere We stayed here as part of an Expedia package. It was right in the theatre district and near just about everything. The rooms were clean and nicely appointed and very reasonable. The decor was art decoish and fun. Good concicerge. There is NO BAR in the hotel but given the proximity to everything it did not really matter. There wa a breakfast room apparently and maybe more but we eneded up eating out. All staff were courteous and helpful. Givent hat we were there the weekend after the storm we were very impressed with the overall service level and watched the staff deal very graciously with disgruntled marathoners.
4
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great location, noisy, dark room with view of a brick wall. The hotel was in a great location and staff friendly, especially Matthew. I was staying with my husband and 16year old son (and paid for 3 adults). We were given a small dark corner room with a view of a brick wall. We requested a change of room and was offered another corner room with a slightly better view of a brick wall and fire exit, this did however have slightly more light. The only other room offered had one queen bed and a pull out sofa bed (which we had been told are very uncomfortable). With little choice we accepted the 2nd corner room and tried to make the most of our 4 night break. However we were woken at midnight from the noise in the next room which was due to an adjoining door, we could hear everything from that room, talking, laughing etc. The second night we had to bang on the wall for them to be quiet so that we could get some sleep. The beds were quite comfortable but sleep quality due to noise was poor. I did mention this to the Virgin rep whose answer was to speak to reception. Bathroom was also very cold in the mornings. Overall the hotel is adequate if you do not have high expectations and rooms are clean enough. Breakfast is sufficient but they do run out of certain food if you are a little late down. Free coffee is good. Food at Brendans was good, didn't think food at Playwright Irish Bar was that good even with 20% discount.
2
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Convention Hotel Stayed here for a quick getaway to SD. The location is great if you plan to hang out in the Gaslamp district. Nothing much to say as it's a typical convention hotel. When we checked in there was a convention in house and I felt lost in the huge crowd of semi casual business women and men. Made it through the crowds to one of their many elevator banks. Once we got in to the room we noticed that the comforter on the bed was stained. Not the greatest way to start our stay, we called housekeeping to have the bed refreshed and they replaced while we were out for dinner. If you're here for a business trip I guess it's not that bad. For a leisure trip or a couples getaway.... I would stay elsewhere.
3
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Good Bad and Ugly The staff of the hotel were good, helpful and friendly but the management of this hotel is abysmal. I am an "Elite Marriott Rewards Member" and booked for 3 nights because it was close to where we needed to be. However, we checkout early and moved to another Marriott property that was much farther but much better and less expensive. The food at this hotel was terrible. Do not eat here. The restaurant food was either overcooked and then served tepid or cold or undercooked and lacking of flavor.. None of the food items even came close to the level of bad fast food. The munchies in the Elite lounge were also bad - either overcooked meatballs with no flavor or half frozen uncooked meatballs with no flavor covered in a thick BBQ style sauce. Then there was the bed - the mattress was old worn and covered with several strange pads under the sheets - perhaps in an attempt to fill in the depressions. The flat screen TV reception was real bad - it could have benefited from a set of rabbit ears to improve reception and perhaps reduce the amount of snow and image breakup. I remain loyal to Marriott but I cannot recommend staying at this property. We stayed at three other Marriott properties in the area and they were all great.
1
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Great My husband planned a long weekend for my birthday. When we registered they wished me a Happy Birthday. It was a great Location & very clean. The staff was always greeting and they were very helpful selecting restaurants. I would definitely stay here again.
5
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Not worth it We choose to stay at the hotel due to the high rooftop ratings at the hotel. Not only is the rooftop terrace on the 5th floor, but it was occuppied with private corporate events for the entire duration of our stay. We did - as recommended - have a drink indoors only to be highly insulted by their bartender there. There is no breakfast buffet - you order a la carte. Keep that in mind when paying extra for breakfast and internet. Also note that the minibar is empty on arrival - we were only told on departure that we would have needed to call reception to order. We have stayed at the Omni before and it as a much better experience. I dont recommend spending so much for a mediocre hotel.
2
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Nothing "best" about it Like the reviewers before me, I encountered the same problems. Everything from not being able to check-in to the noisy and dated/dirty room. I could hear the traffic from the freeway and the bed wasn't as comfortable as I had expected from reading other reviews and compared to other hotels in LA. Also, there is no elevator! So if you travel with large or a few bags, don't expect help with them and prepare for stairs. The breakfast buffet was what you would expect, nothing special but the staff was very friendly. The location is average, about two blocks in either direction of a market but obviously you need a car for restaurants. There is a japanese restaurant at the hotel which was a pleasant surprise. The food was very good and the fish (sushi) was fresh. Overall, this is a good one night hotel but don't take your shoes off.
2
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I will never stay at a another Wyndham property again because of this experience in Detroit, MI With the exception of one manager whose name I did not remember, the lack of professionalism at this property was unparallelled to anything I have ever experienced. I have stayed at hotels all of the US and Europe, and the staff, particularly a member of the desk staff were overall very unprofessional. My defining moment was getting to the lobby to get some breakfast for my 8 year old daughter, 6 year old son, and 2 year old daughter so that my wife and I would not have to dress them as it was cold this past Monday morning before we left, and I was told that no food could be taken out of the lobby area. I explained to the desk staff person that I merely had three pieces of fruit, and cereal for my babies, and she told me that I could not take it out of the lobby. I paid $170/night to stay at this hotel and was told that I could not take food to "MY BABIES!!!!...MY BABIES!!! I was only allowed to take the food after the Manger on duty heard the staff person telling me this an "Overrode" her. Whomever is reading this review, my experience a this hotel in Detroit, MI has soured me to the point that I WILL NEVER STAY AT ANOTHER WYNDHAM PROPERTY EVER AGAIN. I was even refused towel sets for my family of 5 and would be given only three by the cleaning staff person. THIS WAS THE MOST HORRIBLE HOTEL STAY OF MY LIFE!!!!
1
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Simply put, horrible I thought hard before writting this review, but at the end the result was the same: this hotel is not worth its price, or even a portion of it. The lobby and other public areas are very nice. It is a historical building and those areas are well kept. But after you make it past them, it's a nightmare. The hallways look like something out of the movie The Shining. There is duck tape holding down the carpet - and I checked with other guests in other floors, this is true on every floor. It is very dirty. You see cobwebs in window sills and pieces of paper and trash on the floor. The rooms are small and ill-equipped for the price charged. Two of the lamps in the room didn't work, and calls for repair went unaswered. The air conditioning was very loud, clicking on and off all the time, making it hard to sleep. This might be a minor thing, but for the price (over $225), I expected to have a sleep timer function in the TV. The bathroom is very small and the bathtub had chunks of ... paint? porcelain? pealing off. Tub was stained (dirty?) and there was mildew in many places. Closet doors didn't close properly and the carpet, again, very old, torn and dirty. I had dinner here once and the food was mediocre at best. Breakfast was acceptable but very pricey. Save yourself a bad stay and select another hotel. The Hilton and Westin are both within walking distance. Just come and see the lobby, if you want to.
1
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Clean, friendly, but could be so much more... We booked a stay at this hotel for a weekend shopping trip to NYC. I specifically asked the booking agent about a door on the bathroom, and he assured me it had one. The construction was no big deal to us. It was clean and well maintained. We got stuck there due to the hurricane and had to book extra nights. The front desk seemed confused, but in the end gave us a steep discount on the extra night. My biggest concern about this hotel is that they didn't seem prepared for the hurricane, they acted like nothing was happening. There was no communication from them about what to do if power failed, etc. They kept the bar closed, and it would have been nice for them to at least open the area so folks could gather there rather than be stuck in the room. The wifi is bad in the rooms, and cell phone coverage is not great either. You have to go to the lobby to use your phone, which is difficult because of the very loud music they are playing. On the last few nights we were there the hotel put its employees in the room next to us. They were completely obnoxious...yelling in the hallways at all hours of the night, playing loud music, etc. Overall, I'd give this hotel 2 and a half stars. The location is great.
3
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Great Hotel but Poor Service .. I use to love staying at the strand , but last two visits i was overcharged by over $220 since they now use an automated refreshment center that was EMPTY my entire 4 days stay and i was charged for every item in the refrigerator (but i haven't consumed anything) the Hotel Stuff was very friendly and was able to refund the entire overhead charge, BUT having to stand in the lobby and disputing this charges on very visit is unacceptable ! please fix this situation to hotel is clean and nicely designed and in a great location other than the refreshment center this is a great place to stay in .
2
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Excellent experience Great hotel! 1 block from the river and the "magnificent mile". Very friendly staff and beautiful rooms. Studio room had great views. Hotel looks like a champagne bottle with the golf on top.
4
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Fairly solid, but below Westin class I've stayed in The Westin Seattle several times across last 4 years. In my opinion it offers a standard, mid-level hotel experience, unfortunately below what I've come to expect from Westin and Starwood brand. My last stay (July 2012) featured a high-floor room (SPG preferred floor). Room had an impressive view of the downtown Seattle (45th floor) but it also meant I spent significant time waiting for one of those 4 elevators to be available for usage. Room was tidy, well furnished, with very comfortable bed. Sleeping was particularty pleasant due due to low noise (high floor) and surprisingly quiet air conditioning device. Hotel's staff was also very professional and helpful, with one major issue. I ordered a package from Amazon which they managed to misplace in the warehouse. After 4 days of looking, they were still unable to recover the package. Also, while being very friendly, they did not really made a real effort to find the package. Hopefully they'll be more successful next week (business center is apparently closed for weekend so they cannot look for the package - amazing). Aside for that, solid hotel, good stay, slightly overpriced when compared with competition.
3
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Reminds you of Tower of Terror at Disney Stayed here in July of 2012 for four nights and got an special event rate of $108/night. Frankly, this place is just plain weird. The decor is a kitschy mix of East Asian, Middle Eastern, and, yes, Mexican, and it really does remind you of a defunct 1930s Art Deco hotel (hence the Tower of Terror reference). It's dark, dated, tacky, and an odd-ball of a hotel. I can't quite bring myself to recommend it, although those looking for a fun (read: ironic) experience will definitely enjoy it (and those used to corporate Hilton/Marriott/Hyatt type hotels will be freaked out by it). Frankly, it largely divided our group between people who loved it and people who hated it. Pros: - Visitors to the US might actually enjoy this as pure Americana kitsch. It's incredibly tacky. - Location. Conveniently located in downtown LA, walking distance to the Staples Center and the freeways - Price. We were able to get a rate of $108 per night, among the cheapest in the area - Nice pool area. It's in the middle of a downtown LA parking lot, which is a bit weird. But they've done a nice job hiding the concrete with high walls and faux tropical plants. - Very social hotel. Pool area pretty lively late into the night (see below). When conferences or events are happening at the Staples Center, this hotel has a bit of a party vibe - Rooms are big. Everything is clean (although, frankly, the paint job in the rooms is so dark that it would hide dirt really well) Cons - Front desk is slow and somewhat inept. They do everything by hand (no computers, no automatic credit card machies) and so very slow. They botched our reservation twice. - B/C of the party vibe, I'm not sure this would be great for families (although I'm sure kids would love the bizarre theme) - Incredibly dark rooms. We stayed on the first floor facing the inner courtyard area and had to have all the lights on our room to be able to see anything. - Kitschy decor. Our room was some sort of medieval theme, with a wrought iron bed frame, painted concrete floors, and strange tapestries hanging about. It was just horribly garish, frankly. - No free parking ($12 per night) Overall, it's not a bad choice if you're on a budget and if you've got a sense of humor. But beware that this place is weird...
3
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Great Location This hotel is in a great spot for walking to some of the famous LA landmarks. The room was to a good 4 star standard, with the tariff including breakfast. Staff on the desk were very helpful, providing information and directions to all sorts of places for us.
4
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Renovation major updates are needed. Hotel looks old and worn. People are great host are wonderful. The breakfast could use real eggs, some choice of meats, home fries, ect. It has not delivered 4 star service.
1
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Would never stay anywhere else in Boston!!! I never write reviews but I knew the moment we were settled after vacation I had to write a review for this hotel!!! We went to Boston last week for 3 nights and traveled with our 2 year old and 3 month old sons. I'll admit when we first walked into the hotel I was a little nervous about staying there with the kids. It was absolutely gorgeous and did not look to be a family friendly atmosphere. I was completely wrong!!! After check in we went to our room and came down shortly after to take a walk to grab dinner. We were greeted by Kelly from the front desk who came over and asked all about the kids, played and spoke to them both and brought them over 2 adorable stuffed lobster toys. She asked if we had a restaurant in mind and called over to them so they could set up high chairs and a table before our arrival. When we returned fom dinner to our room, there was a basket waiting full of goodies for all of us, wine and glasses for mommy and daddy and crafts and books for both kids. (Even though the baby is so little he was still thought of!!). The basket contained a card, addressed to the children by name, saying they hope the kids And mommy and daddy have a great stay!! The next day poured rain, but since we were only in town a few days and that days forecast was actually the best of all, we went forward with ponchos and huge umbrellas and walked the Freedom Trail. At the end if the trail, on Bunker Hill, our son had a complete meltdown and was screaming for home and ice cream. We had trouble trying to find transportation back, so we called the hotel. Not only did they arrange transportation, but they also had ice cream waiting in the freezer for my son with bowls, spoons and cloth napkins for us all!!! This hotel was hands down the bet we have ever stayed in!!! Even Disney did not show this much care and attention to our son!!! We would stay there again and will some day!!! Thank you Lenox Hotel for the wonderful stay!!!!
5
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Not the Hotel but the Neighbourhood Visited the Auto Show in 2012 and decided to stay in Detroit rather than in Windsor. The positive result was that it reduced the number of times that we had to cross the border and sit in line for US or Canada Customs. The bad news was that downtown Detroit, despite all the work that has gone into Greektown, Ford Field and Tiger Stadium, is NOT a place that inspires you to go outside at night.
2
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the worst place ever I stayed only for one night and I would rather sleep in a car. First of all I reserved a room with a king size bed and with a microwave and refrigerator i even had a printed sheet that said that. When I entered the room I saw that there was no microwave and refrigerator in a room so I went to the front desk and they said that I did not request it, though it was on my reservation sheet. I asked for the refund and they did not want to give me money back. It was 10 p.m and I was so tired that I just agreed for a double beds room with a micro and fridge. Room was terrible. Blenkets were dirty and had holes in it. Refrigerator was dirty and had bugs inside. I wanted to make a cup of coffee but when I opened a coffee maker it looks like it has never been washed, iron was dirty and did not get hot. I did not even take a shower because it was moldy and dirty. When I went outside just to smoke a cigarette I saw a hooker talking to my brother. This is ridiculous!!!! I did not sleep all night ,I even heard people talking about drugs next to my room. I woke up at 6 o'clock and left I could not stay any longer. The reason I stayed there was because it was too late and I had an interview early in a morning. I will never stay there!!!!!!!!!
1
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DONT STAY HERE EVER do not stay here for any reason!!!!!!! the pictures online do not show its in the getto, our room smelled so bad the only small window was broken all the way across and fixed by tape over it ,the worst part of this is the black small bugs in the beds my son came home and has bites all over his legs and arms. we unpacked and found them in our suite cases . the pool is dirty small and cold, the bath rooms are so small you cant turn around in them.worst place we have ever been in.a shelter would of been better.
1
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excellent location The Donatello was in an excellent location , within walking distance of union square and public transport. Staff were courteous and helpful and rooms spacious and clean. Would recommend this hotel to anyone staying in San Francisco
4
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What a gem! This small hotel is tucked in on 51st Street right near St Patrick's Cathedral, Rockefeller Center and Radio City Music Hall. Easy walk to Broadway...Wonderful location. rooms are small--but well furnished and very comfortable. Who comes to NYC to stay in your hotel room!? Reasonable weekend rates. We will definitely return to The Jewel....no need to "look for something better." We were very satisfied!
5
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Great location, but needs some attention I love this hotel - try to stay here whenever I have to go to DC. The location is excellent - quiet neighborhood near the Kennedy Center, only a block or two from the Metro. - and the rooms are huge. But things need a little work - some shabbiness in the room (odd, mismatched furniture, an ottoman with a button torn off ...), breakfast order to our room was totally messed up - didn't get anything we requested, then got another order 1/2 hour later that wasn't ours either (they came back to get that one), pillows were oddly artificial feeling - don't know what they were made of, but none were comfortable. They have a nice little coffee/tea service in the lobby, but one night they'd run out of hot water - needs some attention here too.
3
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Nice Room Booked an Exclusive Holiday Weekend Special Grand King room that included free overnight parking. Normal parking would have been $50.00 per night. So the special was one of the main reasons we booked. The room was clean and relatively large however the bathroom was small and lacked counter space. The elevators were slow and some guests even opted to walk down the stairs rather than wait 30 minutes for an elevator. Apparently there were a couple of wedding parties that took up most of the floors and rooms, clogging the elevators. Our reservation was confused and we were billed the $50.00 for parking. After discussing it with the reservation manager and showing them my printed reservation from the internet that indicated the INTERNET EXCLUSIVE HOLIDAY WEEKEND RATE, were we credited back for the parking which at first they denied and then offered 1/2 off but I insisted that they honor their internet special which was the reason we booked the room. Then followed a 45 minute wait for our car to be brought around. Other than those two situations our stay was enjoyable. If you plan on staying at the Sir Francis Drake and book your reservation online, make sure you understand what your options are and you print out a copy of exactly what your reservation entails.
4
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awful and terrible customer service i stayed at the ramada for 3 nights and the room was not comfortable at all. During checkout they have to check your room in order for you to get your 50 dollar deposit back, after checking my room a housekeeper brings down a comforter that has menstrual blood on it to the front desk where eveyone could see. Personally i believe that she should have brought me to the room privately to discuss something that personal but no the manager looks at it and tries to disgust the personal manner in front of men and women. I was so embarrassed, i would never take my business there again and thats a promise
1
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Poor level of service, staff underwhelming I checked into the Dream Downtown yesterday upon the recommendation of two friends. I actually moved out of my other hotel (The Trump for this week) to try this place out for two nights. I was told the roof is a great place to hang out at night and that I would have a great experience there. From the second I arrived, I was severely disappointed. I checked in and asked if any other rooms were available (my travel department booked for me) as I wanted to upgrade, even if for a fee. I was told no, the hotel is sold out for two nights. Fine, I accepted that and was given a bronze king room on the 5th floor with a balcony. I jumped on my computer to just take a look at the website and decided to check the reservations log and saw a NUMBER of rooms available still. I am flabbergasted as to how a front desk employee lied to me with such a straight face. Furthermore, I was given NO instructions or welcome upon entering the hotel. At a hotel that is supposedly middle to high end, one expects a certain level of service and accommodation, which was nowhere to be found - and on a Wednesday, when they weren't busy! I was not told how anything in the room works - e.g., the light controls, phones - nor was I told basic information such as where the gym is (I ended up wandering to the 3rd floor, as was stated in the guest services book, only to find no gym. Upon calling the front desk, I was informed it was actually in the north tower of the hotel, so I had to walk down, find the north tower elevators, and then go up.). Again, that's honestly ridiculous. The Holiday Inn tells their guests where things in the hotels are upon checking in. The guy at the front desk seemed like he was trying to get rid of me. I actually didn't know how to react considering that a real 4+ star hotel walks you through all of the hotel's offerings to make your stay easier. And, to top it all off, my luggage was brought in by the doorman, however, he left in the middle of the lobby, where, after checking in, I just grabbed it. It was COMPLETELY unsecured, anyone could have walked away with it as he just dropped it off and vanished after saying so and so would be taking care of it. This is actually unbelievable and should be a real concern for travelers. On another note, with regards to the rooftop - it states that only until 9:30pm are guests guaranteed access. Fair, I can understand that. However, a private party was taking place till 11pm. One would imagine, then, that the hotel would reorganize the timeline to allow hotel guests access for a period of time after the private party ended. This, of course, was not the case and instead it was a HUGE hassle to get upstairs just to enjoy the view. The FORCE a charge of $175 onto one's credit card and then, without warning, add a 20% gratuity "for your convenience" - ludicrous considering the level of service. In sum, I believe this place is a nightclub that happens to have rooms. Therefore, the behavior of the staff is also that of a nightclub, and most certainly not that of a real, highly rated hotel. They also place a preference on patrons of the club over guests (which, economically, makes NO sense) - e.g., every member of the staff I interacted with happened to be male - those same staff members were bending over backwards for every girl that walked in wearing high heels. It's almost comical. As a 20-something guy in town on business, look elsewhere to have a good stay and enjoyable night in NYC. It is by FAR the worst hotel I've stayed at in NYC (probably anywhere), and I would recommend avoiding it unless you like being lied to, mistreated, and conned out of money. I look forward to checking out bright and early tomorrow.
1
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GREAT HOTEL IN A GREAT LOCATION We just returned from a trip to CA and we stayed at the Orchard Hotel for 2 nights. I booked this hotel based on comments seen on Trip Advisor! This hotel is not luxurious but it is a great hotel in the best location!! The rooms are big, clean and modern and the bathrooms are huge with lots of counter space. The staff were friendlly and the Doorman was always helpful with his suggestions. I would definitely stay here again and recommend it to anyone visiting San Fran!
5
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Great location and value for money We stayed for 4 nights at the Boston Garden HIE and we picked it primarily for its location as the nearby subway station makes it easy for us to visit many of Boston's attractions. The hotel room itself was nothing to shout about but it was clean and comfortable. I must say that the rest of the hotel itself seems a bit worn down and in need of little bit of maintenance. However as tourists, only the room mattered to us. Fortunately there weren't any events at the Garden during our stay so we did not encounter any street noise at night although our room was on the second floor and we had blissful and restful sleep on all nights. Being located 2 stops from Faneuil Hall was a big plus for us as we always made a stop there for dinner before heading back to the hotel in the evening.
4
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This place is good I would have given this hotel 4 stars if the rooms were bigger and really, it should be given a 3.5 as is. By contrast, though I have not written about the NY Hilton, I would rate them only 3.5 as well being that I'm not a fan of the big chain hotels and having stayed at the NY Hilton many times. But while not the Ritz or Four Seasons, this hotel is great for the traveling salesperson looking for reliable wi-fi, a big screen tv, a clean decently appointed room (though small but average for NYC) all with a bit of flair. The staff were terrific, the chicken club sandwich from room service the best in the world - and I mean - I'd stay there again just for that sandwich. I wouldn't recommend this hotel for a family with small children but for teenagers and older, it would be fine. It is definitely good for someone who is in town for business but does not need to entertain in his hotel's lobby or business center. It's too boutique for that.
3
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Poor quality for a Rich name! First of all we made reservation online and preferred this place especially because it was hilton where i worked for years as manager and we were expecting higher quality. When we arrived late evening around 9:00, tired after 6 hours travel and stressed, first thing they said they were sold out and no rooms available ?! we had reservation and but it was lost! I introduced myself and wanted to speak to a manager, they said everybody is out! I said ok, and my partner mentioned that she had a hilton honor membership, but front desk employee laughed like she didn't care. It was like a joke we've been through. i looked for the HH desk, it was at the corner and nobody there, there was a construction going on, lots of employee around, there were 2 miniskirt girls at the loby and entire people and employee was staring at, trying to joke and take their attention... We have found our rooms by ourselves and elevators, nobody helped our luggage as well, we had 4 luggages and carried ourselves to upstairs and guest service girl didn't even bother holding up her head and see how we carry, forget about asking assistance. Then she went in and out, decided something together with a supervisor inside and came out and said that " ok i have a room for you" It was so insulting, i wanted to leave place but my girlfriend said nevermind, because we were so tired. it was like she is making a gesture for us and gave the room free for us! we had reservation, we paid a lot of money, we are previous hilton managers, we are hilton honor members and been therated like unwanted and unexpected evening surprise for them. The room was average, i cant say it was dirty but after that first impression we didnt even enjoyed the rest of the evening, we were not offered any concierge service for dinner even i mentioned several times we were hungry.. we finally ended up at applebee's... Also when we came first and stopped in front of the hotel, bell staff had seen us and disappeared, may be they didn't want to work that day or earned enough money for the day. During check out I asked to speak to a manager, they said they were at the meeting which is unacceptable but i just decided to let it go. I wanted to write something because each time when i remember that i feel so bad! I am not planning to stay again and ask everyone to think twice!
1
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