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How much can you get wrong ?
Quite a bit it would seem. I had high expectations for this hotel.
Negatives:
Loose electrical fixtures. Noisy/leaking(wet carpet) aircon. Slow/poorly setup wifi. Unrealistic floorplan. Poor signage. Small rooms. Unresponsive staff. Ridiculously overpriced bottles of water combined with no cups or tea/coffee facility in the room.
Positives:
Comfy bed. Good location.Competitive price.
| 2 | null |
Nice Place to Stay
Alexander Inn is fairly priced, in a good neighborhood, and staffed with friendly people. The room was a good size. The only downfall is the size and configuration of the bathroom, especially for a traveling family of four. It's indicative though, of the older area and building. Still, with planning, it was manageable. Our room had a fridge and safe - I think all the rooms automatically have this. Our room had a bay window area and the view of the street below was great. There is easy access to the hotel's main entrance (for picking up and dropping off luggage), but the actual parking is a couple blocks away. We had a van with a roof-top carrier that would not fit in the parking structure, but the staff was very helpful in finding us parking near by. It was more expensive, but reasonable. It would have been good to know this prior to arriving at 11pm and having to fuss and figure this out after a long day of driving.
| 5 | null |
dirty restrooms and floors
Starting with the bathroom mirror to the toilet and bathroom floor..... It was very dirty. All around the toilet and in front of the shower floor, was not cleaned and gross. We had to slip into our shoes as soon as we got out of the shower. Unsanitary and unpleasant. The only thing I can say good about this hotel...the bed was comfortable.
| 1 | null |
Perfect city escape!
We loved the Inn at the Market from the moment we walked through the courtyard to the time we said goodbye! The staff was extremely helpful and friendly - assisting with towncar transportation to our event and helping find a lost cellphone (!) during our stay. The room overlooking Post Alley was the perfect Seattle experience, and we loved the spaciousness of the suite and bathroom. And, we loved having little dairy creamers for our coffee in the morning! We'd stay again in a heartbeat and will be recommending to our friends.
| 5 | null |
A boutique hotel with soft edges
Think of the lobby as a small library with Ralph Lauren fixing drinks. Fireplace is perfect for Seattle weather. Everyone to a person was smiling, helpful and eager to please. The restaurant is outstanding whether or not you stay here. A morning coffee in the lobby, followed by a table breakfast in Tullio and the day is golden. My request for a quiet upper floor was filled and upgraded. I didn't want to get out of the bed!! Room Service was efficient and hot, even at 11 pm. Wine at happy hour....just stay when you're in town. Then you'll understand.
| 5 | null |
Ok, but not great
I recently stayed here for business. The room was nice, the bed is comfortable, bathrooms nice. We used the meeting facilities and they were good. The food we were served was below average. that included Breakfast, Lunch and Dinner. several in the group had room keys that did not work consistantly. This happened to me on my first night. There was only one person working the front desk. It took me 40 minutes to fix my key. So I made a point to notice if I just caught them at a bad time. Every night I looked, one person working the front desk... that really gets me. The Hotel was packed. There were 300 in my group.
But not all Bad though
| 3 | null |
Nice Hotel
About once a year my husband and I stay at this hotel. It is a nice hotel and it is an ideal location. Madison Square Gardens is right across the stree and Macy's is approx. 2 blocks away. Plenty of eateries around too. The hotel itself is very dated and needs a well needed renovation. For the price, $$$$, they offer a breakfast, which is really nothing. Better off going somewhere else. I do recommend a wonderful restaurant for dinner called Gingers. It is across the street from the hotel a few blocks up. The asian cuisine there is fantastic!
| 3 | null |
spacious buts needs improvement
I stayed on the 7th floor and while my little suite was definitely spacious, the hotel felt old and dirty to me. I could see where the space and little kitchenette might be appealing to families or extended stay travelers, but as a single traveler spending one night on the way to a business meeting, I didn't enjoy staying here. The property feels old, and the rooms really need to be renovated. The wallpaper in my room was old and stained, and the carpets were old and appeared to be dirty. Even the walls in the elevator were full of smudges and fingerprints and didn't look like they'd be cleaned for months. There were a small number of outlets, so I had to unplug lamps and alarm clocks to plug in my computer and charge my phone- I even had to iron in the kitchen! The worst part was when I turned on the lamp on the bedside table and saw tiny ants scurrying all over the table. They disappeared, but when I turned the lamp on after dinner a few hours later, the same thing. There was some trash on the floor from the previous guest, so I guess it makes sense that there would be ants as well. And the bathroom walls were so thin, that in the morning I could hear my neighbor's music so clearly that I thought I'd accidentally turned my own ipod on. If I had to stay there more than a quick overnight, I would have definitely checked out and switched hotels.
I will say that some of my colleagues stayed on the 21st floor and were happy with their rooms. So maybe I just got a dud.
| 2 | null |
Very good value for the price
I stayed here for 2 nights 9/28-9/29, 2012. I was in town for an event and needed a place to stay that was near the attractions and not too expensive. This Days Inn fit the bill perfectly. It's about a 1/2 mile walk to the Power Plant live area, or a $5-7 cab ride (price is higher at night). The waterfront, shops, and restaurants are a 5 minute walk. The Mariners arena is directly next door. The staff at this hotel are extremely friendly and helpful. I had to call the front desk 3 times within 10 minutes for various little problems (light bulb out, toilet overflow) and the response was very fast and the service people very friendly. We asked for some extra hair products and the front desk gave us 7 bottles. Cabs come very quickly, less than 5 minute wait, usually they arrived instantaneously after requesting one. I didn't use the restaurant or parking so I can't comment. The convenience store inside the hotel is handy. You can get drinks and snacks at all hours. Rooms were pretty nice, renovated very recently, still fresh and new with no stains or damage. Common areas could use a facelift but were acceptable. Noise insulation was pretty good. I would stay here again for the value and the excellent customer service.
| 4 | null |
The customer service is wonderful!!
There were some issues with our reservation, but Rose, the lady working at the front desk, was wonderfully helpful! :)
The room and other interior areas were standard for a Hampton Inn.
It was an enjoyable experience!
| 5 | null |
On the nose
Having travelled from New York to Seattle staying in over 10 hotels various star ratings this was the most disappointing. The rooms and hallways smelt of stale urine and the room we had, even though spacious smelled of cigarettes.Mould in the shower. Staying only one night (pre criuse) we did not complain, (the staff appeared disinterested anyway) but their smoking ban was clearly ignored in this room. The hotel and rooms looked tired and neglected. Thank heavens McDonalds was across the road to get a coffee. I am not a serial whinger but I felt compelled to write on this. Our saving grace is we found Seattle charming, and met a couple in the foyer of the hotel sailing on our cruise and have formed a friendship. Good comes from bad.
| 1 | null |
There was poop on the bathroom walls!!!
Not only were the tiles falling from the ceiling, the exhaust fan in the bathroom was hanging out and there was poop on the bathroom walls. My family came for a visit and refused to stay there after they entered the room and now they can't get a refund from Priceline or the hotel. DO NOT STAY HERE even if you just plan to spend a little time in the room.
| 1 | null |
Clean and friendly hotel
I have stayed at a few Hyatt Place hotels over the past two years and find them to be clean and consistent. To me they are like a modern La Qunita. The rooms are plain but nice.
The breakfast was simple but fresh and easy.
The staff was friendly.
The shuttle from the airport is nice but it is not the shortest shuttle ride I have ever taken.
For the price I would return.
| 4 | null |
Trying Something More Affordable = Mistake
New York City hotels have gotten much more expensive in recent years...so I chose to try something more affordable and this proved to be a mistake. While conveniently located to Times Square, the theater district, and mid-Manhattan, BW Plus President was a hotel to be endured.
Upon arrival, I endured a 30 minute wait to check-in. There was a long line and there were only two agents behind the counter. I ended up being late for a dinner meeting. Inconvenience #2, which further delayed my dinner appointment was the magnetic door key. It had to be replaced multiple times during my stay necessitating a trip down to reception each time.
Finally, getting a good night's sleep was difficult. My room was on the third floor facing 48th street. There was street noise throughout the night with the garbage trucks stationed outside my room at midnight. My room was not sound conditioned. Then to top it off... the thermostat was set for 82 deg. Despite all attempts to reset it to a more comfortable temperature, the thermostat would always rebound to 82. It was a sweat box!
While there was a coffee maker in the room, the choices were limited to decaf and decaf. And when was the last time you stayed in a hotel where you had to call reception to find out the channels for each station?
| 2 | null |
Disgusting
This is the most disgraceful hotel I have ever stayed in. My room featured a 30 inch tube TV set on an 18" high table. The walls had empty picture hooks and cracked and pealing paint. The carpet was stained and the room had a distinct odor. The tub was worn down to the iron base and rusting. About 50% of the grout in the tub was missing and there was black mold on the walls and around the base. The toilet was tiny and tucked into a corner, blocked by the paper holder such that a child could not sit properly. The hallways had missing plaster in dozens of places with chips on the floors. The entrances to every room looked like someone had chiseled the paint off. Rust on the locks and door frames.
Met a lady in the foyer on our floor who was freaking out because she was itching everywhere and said she saw bugs in her bed. I left a towel on the floor after using it only to find that housekeeping took the wet towel, folded it and put it back on the towel rack.
I felt better sleeping in my son's frat house!
| 1 | null |
Great Location, ambience but...
Stayed here for only two nights and found it to be average.
The first day I got to the room at 5:30 and the room still wasn't made. I thought maybe I left the "do not disturb" light on but it wasn't. Nor was there any message from the hotel saying they wanted to do the room, it was just forgotten.
The restaurant for breakfast was bad really slow service and terrible coffee. Better off stopping at a near by cafe or coffee shop.
The location is great being near Bergdorf Goodman's and right across from Central Park.
| 3 | null |
Don't stay here. Completed Overrated.
Recently stayed here for business. 1 night too many. Checking in early at around 7.30am was a nightmare. I encountered a man on the front desk who was surly and rude. Notwithstanding my assistant had rung in advance to ensure that my platinum spg number was in the system for a block business booking, he insisted that was not the case and therefore I was not entitled to an upgrade. When pushed, he then said the system said I was gold. Finally he conceded I was platinum. I mean, really, why would you treat your customers like this? I normally wouldn't be too fussed about an upgrade or not - but in this hotel, it makes a difference. It means you get a room where you can actually walk around the bed. The cozy and wonderful rooms are tiny. A joke. I ultimately got a "mega" room which was far from it. The bathroom is a size of a wardrobe; the morning shower was tepid at best; and most of the night I was woken up by the old and outdated aircon system which sounds like a 767 taking off. All my colleagues experienced the same problem. When there are so many other better hotels in the vicinity, I certainly won't be staying here again.
| 2 | null |
I Would Go Back To San Antonio Just to Stay at The Havana!!
The Hotel Havana is such an excellent experience. It's not too stuffy, it's not too funky for it's own good, it's not too expensive, it is not too trendy, in fact, it's not too anything... it's perfect!
It is one of the best hotels experiences I've had. It has just the right amount of hip decor and ambiance. It is has a superb and friendly staff. Kevin, the manager is top rate! It has an excellent restaurant attached to it called OCHO. In 3 days I ate there twice, not because of convenience (which goes without saying) but because of great food. I am from New York, where great food abounds. I wish Ocho was near my apartment in Manhattan, I would be there all the time!
The Havana has a lovely public front porch. We adored sitting out on the porch and relaxing. Each floor also has a public balcony/porch (above the bottom floor porch, respectively).
Overall I highly recommend Hotel Havana. I stayed at one of its sister hotels in Austin, Hotel Sante Fe. The style very different than the Havana but had the same hip, high quality and elegance that this hotel owner obviously knows how to manifest. Bravo!
| 5 | null |
Chicago Vacation
We were fortunate enough to enjoy a few nights at this remarkably located hotel which prides itself on the customer service which becomes apparent upon arrival. On top of having a perfect geographic location inside downtown Chicago the service that we received was first class. Furthermore it also had a five story shopping center that was accessible directly from the lobby elevator. The concierge and front desk staff were incredible. They provided us with a few tremendous dining locations as well as educating us on directions to any place we wanted to go. I would strongly recommend this hotel if you are visiting Chicago. There was nothing more peaceful than having a drink on their roof top terrace while overlooking such a beautiful city.
| 5 | null |
Clean, great staff, close to Indy airport
I was pleasantly surprised after reading some of the negative reviews of this Radisson Hotel, although the reviews are correct in some respects. First, the positives -- the staff were extremely friendly and accommodating; the hotel overall, while not fancy, was clean and in good order, as was my room. I parked for free and found a place close to the entrance, and the hotel is an easy 10-minute ride from the airport. The hotel has a small restaurant/bar, Austin's, which served a tasty and reasonably varied menu. Negatives -- the control for the Sleep Number bed didn't work. Fortunately, the mattress wasn't seriously uncomfortable, although it wasn't up to the standards of hotels that I typically stay in (including other Radissons). And as others have pointed out, there was only one working elevator. (This didn't cause a problem for me, though). Finally, the hotel seemed unusually noisy -- when the people next door to me dropped their luggage, it was really loud, as were closing doors in the hallway (the airplane noise of course can't be helped). Would I stay here again? Yes -- overall, I had a good experience, and it worked out extremely well for my 6:00 a.m. flight.
| 3 | null |
Very Disappointing
Our stay at Hyatt Regency DTC was not in line with most reviewers here. Our family reunion happened to occur at the same time as a tragic event in neighboring Aurora, but nonetheless, basic functional problems with this hotel were evident before the shootings.
Check-in was messy. There were computer issues, combined with a hurried, scattered and almost voiceless (laryngitis) employee that assigned my father a non-smoking room as requested. As we headed to the elevators, she literally ran after us and advised she had given him a key to a room already occupied! We waited by the elevator for her to bring us a key to another room, only for us to find it was a smoking room with an ionizing machine. They were apparently sold out of non-smoking rooms, and my father would be forced to wait til morning to switch. The front desk clerk that switched his room the next morning was rude and acted disinterested in anything other than getting us away from her. Management left him a cheese plate later in the evening as an apology.
After another day of sightseeing, we returned to my room at 4:30pm to find it was never serviced by housekeeping. When asked, the hotel indicated they had until 5:30 pm to clean rooms. This is simply an indication of poor management. Being in an office park, I'm certain most business clients would not tolerate an uncleaned room at 5pm.
While the food with room service and breakfast was of average quality, the service was excellent.
It's unfortunate the front desk and housekeeping staff were such a mess. Again, it seemed that poor management left them understaffed and unable to handle a full hotel.
| 2 | null |
Beds need Replaceing
We stayed for five days to visit my daughter in Shoreline. However the bed was really bad. Really so too soft.
They said it was a Queen size but it felt like a Double. Even though it was a non smoking room it still had a smoke smell. The carpet must be 20 years old as the room smells musty.
Maybe thats jusy Seattle. The up side is its right across the street from where my daughter lives so it made sense to stay there.
| 3 | null |
Believe the worst!
Now I know what a fleabag is. Sure, the lobby was OK, and I mean not as bad as reviewers may have led me to expect. And there was possibly the only triangular floor in the dinky elevator I've ever seen. After making our way down the dingy, prison like hallway, I was prepared for the worst and was not surprised! The room was AWFUL. If it had been any smaller I'd have had to sleep sideways - I'm not kidding. I don't ever remember a hotel room painted bright yellow. The whole room reminded me of the Honeymooners, if you can remember that show. The curtains (a cheerful brown) were haphazardly hung on the rickety white curtain rods. I expected a train to go rattling by outside my window. The owner(s) are not ones to splurge on anything beyond the very basic. One towel was provided, perhaps to satisfy code requirements? We slept in our clothes, not trusting whether Detroit requires hotels to spray for bugs every couple of years. We will not be staying here again.
| 1 | null |
The hotel was built in 1918.
Nothing has been done to update the hotel. It is dirty and the bathrooms were disgusting. The location is fabulous! Carpet was disgusting. Housekeeping does not do a good job, they must not have vacuum cleaners.
| 1 | null |
No need to worry
This place was lovely inside, staff good, breakfast good, room really gorgeous, we got a suite and it was great, we had read about people begging outside and yes there are, however we only stayed one night and were more than happy with everything. The shuttle service to Fenway Park was wonderful too, you are dropped off about 2 blocks from the park and picked up at the same spot, made the trip to the baseball really easy. Most impressed with this hotel.
| 4 | null |
Keep looking
No parking at this hotel. You have to unload your own stuff, curbside, on a busy city street and if its raining, its worse. Then you park your car across the street in a garage for $10 or $15 IF you use the hotels garage if it isnt full. Crazy. Musty rooms with poor air conditioning greeted us after we finally got unloaded and parked. Bathrooms are combo of old and new. Our bathroom door was broken and didn't close and there's no cover on the toilet so don't drop anything! The clamber of people in the halls was annoying as the walls and ceilings are paper thin and you hear the voices and walking above you. Skip the free breakfast and head to caribou or Starbucks shop. Not sure why all these other folks ranked it great, I'd keep looking.
| 2 | null |
Not up to Comfort's normal 3 star level
This hotel is nothing but in disrepair. The rooms are moldy, dirty and poorly maintained as is the lobby, hallways, stairway and window treatments. The staff may be pleasant but that will be of little use to you as you try to sleep in this rather beat up facility. Anyone who has rated this 4 or more may be part of a concerted effort to "protect the online reputation" of this business and should be viewed sceptically. Go by and see for yourself, but leave time to find another place to stay. The Comfort chain should strip this place of their name.
| 2 | null |
Great City Location
We rented. Junior suite. The hotel staff ere excellent, the chairs in the suite were really cheap and uncomfortable. And the bathroom area with the toilet was not completely clean, and the toilet paper was not replaced. Other than that the view was fantastic!!
Great city location!!
| 4 | null |
great staff, nice amenities
Only stayed here for 1 night, but I was impressed with the high level of service. All staff were friendly, enthusiastic, and helpful. Liked the shampoo/bodywash dispensers in the shower.
My only complaint is that the air conditioning unit was directly across from the bed, so I had to cover up some vents with towels to avoid being blasted with cold air while I slept.
| 4 | null |
good place downtown
I like the central location and the ease of getting on and off I-10 in San Antonio, the Staff is good and the rooms are very nice. The prices are very reasonable for the quality
| 5 | null |
Great hotel, cool location, beautiful rooms
This hotel is located in a small cosy street with a lovely entrance directly in SoHo. Everything's just right around the corner, especially if you want to go shopping. Subway Station Canal Street is 2 minutes away, so it's easy to get anywhere in no time.
We had booked a standard room but received after one day a really nice upgrade to a deluxe room in the 22th floor from the very kind guy at the reception - thanks again for that (all the staff at the reception was really kind, not stiff, nice and helpful).
If you can affford it, book a superior or even a deluxe room. It's really worth it. As usual in NYC the rooms are not superspacious but very clean and really really cool and nicely decorated with attention to detail.
The bed is really comfortable (even the blankets are not these superthincheap-ones) , the view from the higher floor rooms is great. There's free WiFi and a iPod docking station, so you can listen to your own music. Of course there's a room safe. The windows are very well isolated, so it's quiet when the windows are closed. If you're on a higher floor you even can sleep with the windows open.
They don't have a pool or spa (but they do have a Gym), and the Minibar is quite expensive (but as there are lots of stores right around the corner you shouldn't need the minibar anyway).
This hotel is really a blast for an amazing good price-value for anyone: couples, singles, business travellers. I'd always come back anytime when I'm in NYC.
| 5 | null |
STINKIEST HOTEL EVER!
We just recently attended a National Sales Meeting at the Manchester Grand Hyatt and "phew" what an experience. I am a Hyatt Gold Card Member and was treated very poorly during this stay. I stayed on the Bayview side of the hotel on the 17th floor. Without my knowledge, there are several floors that have been updated. And what I mean by updated is that EVERYTHING in the room is new and bright and cheery with the same view I had on the 17th floor. I was offered upon check one of the NASTIEST floors in the entire hotel. I stepped off the elevator and was hit with a stench that I can only describe as if a person had died and left unattended for 2 weeks or that someone had left a side of beef to rot for an entire 2 weeks. I was horrified. I did not have time to change rooms immediately due to the schedule we were kept on the 4 days we were there. I called down to the front desk and they acted like they had no idea it was smelly (the three times I called!! I also asked to talk with a manager and they said no one was available). They told me that they would send a housekeeping person to check it out. She just powdered the carpet which did nothing to the smell but make it small worse!! Then the next day I called again and they told me they had no knowledge of the smell and said they would send housekeeping and security to check it out. I then saw them shampooing the carpet in the hallway. FINALLY, I could not stand it anymore when I smelled it on my clothes and the pillow I brought from home and they let me change to a newly renovated 21st floor after I threw a fit with the front desk. MY what a difference!! It was a clean and bright and a totally new room that smelled like leather. Why wasn't I offered THAT room from the get go??? ( There are over 1,600 rooms in this hotel and our meeting was only 170 people plus this is off-season for them). Even when I called down to the front desk and physically walked down there to complain, not only did they not let me talk with a Manager, they told me it could be a "dead mouse" in the wall!!!!! WHAT??? This was so annoying and the cost of me coming home from a long meeting only to have to face washing EVERYTHING and taking ALL of my clothes to the dry cleaners the same day I got home!! What a hassle! This hotel STINKS!! Nice way to treat their members, NOT! Don't stay here unless you are GUARANTEED a newly renovated room.
| 2 | null |
Met all of my family's expectations
This hotel was perfect for my family. The staff was accomodating and friendly. My two kids picked out toys out of the toy chest and felt welcomed from the start. We had a great room overlooking the starting point for one of the cable cars - In fact I was able to wait in line and waive my family down when I got close to the cable car entrance. The location is awesome. Walking distance to everything fisherman's wharf has to offer and a few blocks away from Ghiradelli Square.
| 5 | null |
Horrible experience...
Save your time and money on this hotel, Its so out-dated. We checked in and i honestly saw 30 people in the lobby just partying it up like no tomorrow and drinking as if it was a backyard party...REALLY. i did not feel safe here and i told the front desk and said he would take care of it and sure enough it was an every night thing...All hotel just wants is your money!!! look at the pictures i have attached to see what you are paying for...if you want a room that the AC doesnt work and walls cracked, rusty plumbing and a pleasant welcome by a ton of gangsters in the lobby with 40 ounce bottles... then come on down and waist your money...ugh. Also when i complained abouit these issues and they said we just completed a 4 million dollar renovation. REALLY.....
| 1 | null |
Convenient & Affordable
My overall experience at the hotel was very pleasant. The room was nice, with great features and amenities, including a Keurig coffee machine. The staff was helpful and very accommodating. Great location with lots of restaurants and public transportation is easily accessible. There is also a parking garage located across the street with 24 hour accessibility.
| 4 | null |
Great location, tiny room
We booked our trip through HotWire so we didn't know much about the hotel before we got the reservation. The hotel is perfectly located, near everything and at one block from the Freedom Trail. The lobby is impressive and the staff is helpful. Our disappointment was when we opened the door room. How small our room was! We also didn't want to keep the shade open as we had a terrible view on the junk yard. However, we had enough space to move around but it is not what you expect from a 4-star hotel. The room and bathroom were clean and fully equipped and the bed was comfortable.
| 3 | null |
This property makes you feel that you stayed at a Holiday Inn Express last night!
I just stayed at the Holiday Inn Express this weekend. I wanted to be closer to my business needs. I actually did like staying here. It was different from other HI Express. For one the rooms were a lot nicer than other HI Express. The rooms were cozy and well suited for the business traveler.
As always if I travel and stay at an HI Express the breakfast is free. Typically it works more for when I travel with family, but for me going solo it made more sense to eat and have coffee before I want on with my day. Love the internet connection, it was fast, and it didn't interrupt like other hotels I stay in.
Overall a great hotel to stay because of the rooms and breakfast, but they really cater to the business traveler
| 5 | null |
nexttime we will go elsewhere
Checked in late Saturday night. People running all over hotel making so much noise, we had to use earplugs. Sheets were not ironed and threadbare. Our no smoking room smelled like an ashtray. The "free" breakfast was worth what you paid. The cold cereal choices were raisen bran and corn flakes. No skim milk. Coffee tasted like mud. For ice to chill the juice you had to take a trek to the outdoor pool. Staff was equally as rude. All he said was "Amazing!!!!!" Next time we will stop elsewhere.
| 1 | null |
Convenient location, tiny rooms, poor service
I stayed at the Marriott East Side for a business trip from 7/23-27. Compared to some of the other hotels in the area, I thought this was just average. The location is very convenient. The elevators and room were tiny. In addition, the elevators were very slow. The front desk was attentive. However, when I called the front desk from my room, I had to dial several times before someone picked up. Room service was slow. It took over 45 minutes to receive my room service order even though it was past 9pm. The king size bed was comfortable. The room decorations were bland. The TV was tiny, but there were some HD channels available. As others have said, I think this hotel can definitely use some modernization and a facelift. I wouldn't choose to stay here if I had a choice.
| 3 | null |
Girls Weekend
I had booked this hotel for a girlfriend's weekend getaway and it was perfect. From being greeted at the door by name when we arrived and whenever we left and came back to the hotel (impressive!) to the friendly check in at the front desk and the room/hotel staff being accommodating with bringing us ice to chill wine, wine glasses, extra anything we needed to make our stay more comfortable - they were on top of it all. The room was more than comfortable, the beds were great, and the hotel was so quiet. This is one of my favorite hotels in NYC and I will try to stay here anytime I am back in the city.
| 5 | null |
BED BUGS! AND SMELLY, MOTEL not HOTEL!
Bed bugs, i should have read review....Bed bugs, bed bugs,,, and shower bath tub does't drain......
Wifi barely connects...
They should've named as Motel, not Hotel...
I cant say that this place has worst service because there is No service at all.
| 1 | null |
Great location and a perfect hotel if it's 1954
1. The location can't be beat.
2. The rooms are miniature, not even a space to put down your suitcase... and I was in the extra cost towers.
3. Must not have any international clientele, breakfast opens at 6:30 and NO COFFEE before that.
4. What makes the towers worth the extra cost? I can't imagine.
5. $12.50 a day for internet... ONE DEVICE ONLY, you have a smart phone pony-up another $12.50
6. Did I say the room is miniature yet? Others hotels have bathrooms as big. When asked the union concierge said I was upgraded, I can't imagine the other rooms. If I came back I would book the cheapest room available, I bet it would be the same thing as the 'special' tower room.
Very disappointed.
| 2 | null |
Friendly staff, noisy rooms
The Hilton Garden Inn is located at the corner of State Street and East Grand Avenue in downtown Chicago right at the red-line metro stop. The room on the 16th floor was spacious and clean with adequate toiletries and comfort. There was a mini-fridge and microwave as well as large flat-screen TV with plenty of channels. The staff were very friendly with easy check-in and check-out. Unfortunately, the hotel was extremely noisy. There was a large amount of hallway noise all night long as well as lots of street noise transmitted through the windows. The gym was small but clean and had the basic amenities. An indoor pool is also onsite. There is a Starbucks in the lobby and a Weber grill within the hotel. The meeting facilities and complementary business lounge are clean and provide the needed amenities. Free wifi throughout the hotel is a definite plus.
| 3 | null |
This ranks in my top 2 worst places I've stayed
I should have stuck with my gut instinct and asked to see our room before signing anything. The only thing that didn't make it my worst stay was at least the other people staying weren't loud. Outlet covers exposed, carpet that was soild to the point of making my socks dark and smelly. A non smoking room that likely was converted the day before.
Dryer sheets on the A/C unit to try to resolve the smell. A fresh painted ceiling without replacing the yellow 1970's smoke detector. A clogging toilet, a broke table, a non working remote, with a on/off switch on the tv busted to the point you had to stick your finger into the tv to get it to go on and off.
FLAT OUT DISGUSTING! Owners should be ashamed of themselves honestly.
| 1 | null |
Good location for Hobby, but clearly an old hotel
Room was clean enough (trash in can), but was clearly an old building. No issues or problems, evening reception was great, the guy pouring drinks was excellent. Food was good. Sorry we missed breakfast due to early flight, wish they had bags like Hampton.
| 3 | null |
Stay uneventful - Staff "couldn't care less"
Pros -
- Relatively cheaper (for good reason I suppose)
- Most rooms, if not all, have a balcony
- Decent location - though on the outer edge of the loop/downtown area
- Onsite restaurant from breakfast, lunch & dinner. Breakfast not included in room rate though.
- Literally next to the highway - easy to locate
Cons -
- Front Desk staff couldn't care less - had some questions (about non-smoking rooms) during check-in - very nonchalant responses with a shrug
- Had a simple question / comment (about why they don't take payment for valet parking while checking out - instead of saying "you're all set" only to go out to pickup car and they ask you to go back inside to pay for parking and get the ticket stamped) - yes, not a big issue, but VERY simple to fix - when asked about it at the Front Desk - response "we just don't do it" (ABSOLUTELY couldn't care less)
- Literally next to the highway - somewhat noisy - though I should say the balcony sliding doors blocked most of the highway noise reasonably well.
- Noisy hallways with the basketball guys roaming around all night (some event I suppose)
- The front drop-off/pick-up area is a MESS - cars coming in from all directions, blocking the entire area - trying to cram in as many cars (hence the "valet") as possible and then more.
The hotel management seems to care enough about responding to these comments on Tripadvisor. I wish they would just fix the front desk guys' attitude.
| 3 | null |
2nd visit - MUCH improved; Very good hotel
My first visit and review of this property was a couple months after opening and was less than satisfactory. I just stayed again last weekend (now about 8 months since open date) and can say many of the earlier issues have been resolved.
Staff are friendly, well-trained and quite caring. The overall stay was relaxing and enjoyable.
Great work on the improvements (except for the slow elevators)
| 4 | null |
Terrible hotel if you care about having working internet or customer service
Where do I begin? I am staying at this hotel for the SES conference which is in the hotel otherwise I would have already left. On the positive side the location is great, but thats the only positive at this point. I am now on my 3rd room in this garbage can of a hotel. The first two smelled horrible so I immediately asked to be moved. I was finally moved to the 39th floor and the room here is okay. Problem is, there is no ethernet connection and the wifi is abysmally slow. I plan to post some some screen shots later that show how this hotel's wifi is worse than dial-up! Reason, I'd like an ethernet connection is that, I have a travel router, that I could plug in and fix the problem. I did bother to talk to tech support even though I knew it would be a waste of time, and they were completely unhelpful. In the end their suggestion was that ALL 6 of my wifi capable devices were the problem and not their network. When I challenged them on this by quoting speed test numbers which were lower than 0.2Mbps, they tried blaming the problem on pop-up ads/my internet browser! Sorry tech support, but I am not an idiot and resent being treated as such. POP-UP ADDS?!?!? SERIOUSLY?!?!?!
So because I desperately have to work during the day for the next three days and DO need a reliable internet connection, I have been trying to get into another room that has one. To do this, I have had to sit through nearly 10 phone calls with customer service and the front desk with about 80% of those people showing some major attitude and being rude questioning why I couldn't just work in the lobby and insisting at first that their wifi was fine, but then admitting later (when challenged) that there were widespread complaints. Finally they offered me a room on one of the executive floor which (when I arrived at) smelled really nasty and was in fact smaller than my room on the 39th floor. If you are paying extra to stay in one of those rooms, you are an idiot. The executive floor room was worse than my room on the 39th floor. I tested the wifi up there and it was equally as crappy. (less than 0.2Mbps). They did have an ethernet connection, but the smell was so awful, I didn't want to move for the 4th time and make my wife endure the nasty smell on top of being in a smaller room. I called the front desk again to ask if they had anything else that was at least the same size as my room and had an ethernet connection and was led to believe that they had larger rooms available on the executive floor but was never offered one. The person told me, that it must be that "you don't like the decor up there" so you "won't like any of the other rooms". I told her I didn't want a smaller room and could care less about the decor. No offer was made to give me a room upgrade or some kind of discount.
Internet aside, I have to say the customer service here has been absolutely abysmal. I have talked to so many rude people that have given me a ton of attitude and grief for simply asking them to make good on their word that the Hilton has high speed internet in every room. I'll be sure to update more later, with photos, and screen-shots of the internet speed tests I have performed, confirming that their internet is positively awful!
| 1 | null |
In severe need of modernization and upgrades
I stayed here for a 3 nights on a business trip and was shocked to see a Westin in such bad shape. The service was great, but the rooms fell far short of Westin standards. The AC unit didn't seem to work well (and looked quite old), leaving the room at an uncomfortable temperature for the entire stay. The bed seemed old, and the furniture in the room looked tired. The hotel feels like it has been ignored by management, and is certainly not a 4-star hotel.
The hotel needs to undergo a complete renovation for me to try staying here again considering the wealth of options in central DC.
| 2 | null |
Beautiful Old Hotel located in the loop.
There are times when we prefer to stay in the loop over the Magnificent mile, and at those times, this is the perfect location. It is only a couple blocks from the old Macy's, and easily accessible to all 'L' lines. We arrived at 10:30, and made a special room request, which the desk clerk said he could easily honor, but that we'd have to wait to check in until 2:00pm. This was not a problem, and we enjoyed Chicago activities until 2:00pm. The desk clerk knew nothing about our previous arrangements, but said he could help us. He said we'd have to wait no longer than 45 minutes for our room, and that they were already cleaning it. We returned to the desk at 2:45pm, and again the clerk knew anything about our previous arrangements. She apologized and actually made work of finding us a room. By 4:30pm, we were finally checking in. I felt like the first two clerks had just tried to get rid of us, but the third clerk was amazing. We were granted our request, and were pleased with it. I must say though, that the last 45 minutes dragged a bit as we waited in the Lobby with our grandchildren.
A second inconvenience was a large wedding that was celebrating in the entry, and made it impossible to get through. I'd have expected the hotel to rope off a path for incoming and outgoing patrons.
Having said that, this is a beautiful hotel. We've visited it often and love the lobby. When you register, or make your reservation, be sure you aren't getting a small room. While a large room isn't necessary, the small rooms here have barely enough room to walk between the bed and other furniture. I'd not give the small rooms a 4 star rating. The larger rooms however, and nicely decorated and very pleasant. The staff varies widely from the best ever to below average. I've not read other reviews, but I'd guess the reaction to the hotel varies greatly. I'd love to see this beautiful old hotel return to the excellence it once enjoyed, but budget cuts may make this difficult.
When you stay here, be sure to visit the new beautiful Millennium Park, the Cajun restaurant, heaven on seven at 111 N. Wabash, and visit the cultural center on Michigan Ave, between Randolph and Washington to learn about attractions available during your visit.
| 3 | null |
Price and location
We stayed there for a good price and good location. Its close to Mels where you can get delicious breakfast or dinner. The rooms were clean and quite and the miss at the front desk was very helpful. Free parking. Close to city.
There is no cockroaches!!! So lets book it ;-)
| 3 | null |
Would not have stayed there if i knew about the extra charges.
They charge 20$ a day for 'service'. It is required and they don't tell you about it beforehand. Made us very angry since we stayed there for a week and had to pay 140$ extra!! It is a nice hotel. Too bad they charged us so much. In addition, they were very unkind upon checkout.
| 2 | null |
Great for business stays as well as vacation.
I have stayed at this hotel for weeks at a time for work. The staff is great and the location is perfect for accessing restaurants, deli's, theaters and even church! Everything was great. My only issue was with people coming in late and slamming their doors. It seemed to shake the whole floor. Other than that, I would highly recommend it.
| 5 | null |
Disappointed AGAIN!
Reviewed this hotel 11 months ago.(Oct 2011) Hotel was in bad need of a remodel then. Carpets, furniture, linens, and appliances all were dated and needed replacing. A GM from the hotel replied to my review and stated the hotel would be totally remodeled by the end of the second quarter of 2012. I had originally made reservations for a different hotel and after reading the response from the GM, I cancelled and decided to stay at the newly remodeled Residence Inn agian. I was SO Looking forward to a fully remodeled hotel. On arrival the Lobby was nice & new and clean. Very nice. That's where the Disappointment began again. When we got to our room there was NO remodel. All the same OLD ugly worn out stuff!!!! ESPECIALLY the PILLOWS!!!!!!!! This Hotel STILL has ISSUES!
| 2 | null |
Perfect Location
We spent four nights in August at the Harborside Inn and were pleasantly surprised with the quality of the facilities. The location was perfect, the room was clean and well appointed and the bathroom must have just been redone, because it was great. We had the atrium view, which means we looked at a brick wall, but we were only in the room at night so it didn't matter. We will stay there again.
| 5 | null |
Good price
The good things about this place is that :
1. It is only a few blocks from the Transport
2. Near eating areas
3. Close to hop on and hop off sightseeing bus stop
The downside is:
1. Noisy rooms - you can hear the background noise from the airconditioning/ventilation machines from nearby buildings on the rooftop
| 3 | null |
Among the Very Best
We travel a lot and have stayed in hotels including the Peninsula and Four Seasons. This particular Ritz Carlton surpassed them all! We were in Philly for the Marathon this weekend and our stay at the Ritz was simply perfect!. The hotel is beautiful and in a central location - right next to the stunning City Hall building and a nice walk down to the Art Institute. The lobby, rooms, and staff were all superior. The hotel was incredibly welcoming to all the people in town for the run and gave us very nice and thoughtful "nutrition" bags with healthy treats. Nina from the Front Office was also terrific in resolving a very minor issue with a light bulb needing to be changed by following up and sending a nice card to our room. This hotel also, unlike our other experience with running events, bent over to accommodate a later check-out time.
Overall - super outstanding!! Cannot say enough great things about this hotel and the people that work there. Thank you to everyone - including maintenance and cleaning. We will be back!
M Scott
| 5 | null |
Trust
The initial arrival and check in was friendly. Our stay there was not as good as expected. Did middle class have something to do with it ? Is it their practice to overcharge when billing your acct. ? Apparently. What you sign at check out is not what is actually charged. We saved for this trip with our daughter and grandchildren, we are not in the high income bracket. To have a higher amt. charged and our acct. not being able to cover it, cost us money. Money we should have been able to use as part of a planned budget. If it wasn't for the "family time" this trip would not have any good memories. What they did may have been legal, but we felt that we had been stolen from. If your money is important to you, this is not the place to go.
| 2 | null |
Low end of average
My initial take on this property was that it was showing its age. The carpet is picked and dirty, the walls are dinged and scraped, the trim is chipped and bedraggled looking. It smelled a little funny, and the lay out was strange. But the bathrooms have been updated, and the kitchenette looked fairly new as well. Then on the morning we checked out, I had to kill a live cockroach on the floor in the bedroom. At least, I think it was a cockroach. So, it's Memphis, and I understand these things happen (although, to be fair, it's the first time I've encountered a live insect in a hotel over years of traveling all around the buggy Southeast). So when I checked out, I told the desk clerk that they might want to treat the room, and her response was "So it was only ONE cockroach? Oh, okay." That, to me, is not an acceptable response. Because, you know, it's NOT okay. Even if it was only ONE cockroach. I didn't expect an adjustment to my room charge, or anything beyond a simple apology -- but I did expect that much. She was polite, but didn’t seem at all concerned.
One of the other members of our party reported killing two unidentified brown bugs (roundish, and about the size of the wide part of an apple seed) climbing up the wall in her room, which is what led me to wonder whether it was actually a roach that I killed. I’ll leave you to draw your own conclusions as to the type of bugs – she made a guess but I didn’t see them so I won’t claim to know what they were.
The breakfast attendant was friendly (although the breakfast was not very good at all -- some sort of spicy egg fritatta which was really, really stinky), and the young man who checked me in was courteous. This location is convenient to many places to eat and shop, but I'd rather drive a couple extra minutes and stay at a more updated, insect-free accommodation.
| 3 | null |
Awesome hotel, great location!
It was our 10 yr anniversary and I had mentioned it was in our reservation. Via Tripadvisor got 10% off. It was great from the very beginning! They even were prepared and greeted us by name.
The hotel was not huge, but it was enough for where you would normally need to go in SF. Lobby was nice, had some refresher drinks ready every day so when you came back from your long walk or journey you could just get some cups and get something there on that table. Nice touch.
Rooms were really nice.. great views. We got the cheapest King size room facing the street, but it was totally fine. You won't miss anything if you look for the lower priced rooms.
Hotel also gave us some chocolates to just say happy 10 year. Unexpected.
The location I have to say was really great. It was in the middle of everything (drugstore, shopping, taxi's etc) so you don't have to worry about being in the middle of nowhere or far from where you want to be.
Tip: certain more expensive taxi's have some agreement with the hotel. If you want a cheaper taxi, just walk out of the hotel and then flag a taxi down. Those hotel taxis are nice for a date or something but if you just need to get to Chinatown or something you can save $10 or so.
I hear it's great with children but we went as a couple this time :)
| 5 | null |
Poor service
We arrived quite tired around 9:00 in the evening from the east coast, and the front desk found our reservations, (We had booked two rooms.) They had not have the rooms we booked and woman at the desk had to look for rooms for us. I always find this amazing. I have never worked in the hotel industry, so I don't understand why if you have a reservation (And if you don't cancel, they will charge you!), but they don't have rooms set aside for you. The desk clerk did give us free wireless for our stay because check in took so long. In 2012 I will never give a hotel an excellent rating if they charge for wireless (even if I'm not paying for it). That's like asking if we want hot and cold running water. The clerk gave us a choice of rooms. Of course they did not have connecting rooms for our family. If you've booked two rooms under the same reservation, why would you not want the rooms to be near each other?! We took the rooms that were at least on the same floor. The first night was fine. The second night we discover our room was part of a VIP suite! The party was inches from us in the connecting room. As it did not proceed past 10:30, we did not call security. The next morning the breakfast reception in the connecting lounge area started at 5:45am! Yikes! Now we do call the front desk and security. Of course they can move us, but not until later in the day, but who wants to pack up all their things in the middle of their vacation, but we did it and they moved us. Now we're in a room where we have to take an elevator to the lobby and a different set to get to our son's room. Unacceptable, so they move us again. The front desk did comp buffet breakfasts for our party for the length of our stay. If only the woman who checked us in had explained about the VIP suite, I would have chosen the other offered room. Poor service. Oh, and I found trash in the middle of the floor of the second room. It had obviously not been vacuumed.
| 2 | null |
Interesting stay (not in a good way)
We stayed 2 nights in September 2012.
One full bank of elevators were being worked on and one morning we waited for approx 15 mins to catch an elevator and then finally...with many other disgruntled guests...walked down 21 flights of stairs!
BEWARE......my husband`s Droid was stolen by a valet employee. There are signs that say NOT RESPONSIBLE FOR LOST ARTICLES in lobby but I never expected a theft in a higher end Hotel. Be warned to not leave anything in car!
The room was very clean and the view breathtaking.
Just very disappointed with service. We would most certainly stay someplace else next time in Boston. Too many other nice Hotels not to move on.
| 2 | null |
stained sheets and unclean
tried 3 rooms, yellow and brown stains on all the sheets, stains on pillows, hairs in beds, hairs on floors of bathrooms. If you can get past these. the $66 price for two beds might be acceptable. But the signs at the side entrances that say, not responsible for theft and vandalism makes you wonder, given the vacant land adjacent to the parking. And I didn't see any cameras that may deter criminals.
| 2 | null |
great stay
really nice room. Great location near the Bean and the loop. Cute little hotel
| 5 | null |
Beautiful and Fun
We started our family vacation in San Diego at the Hyatt Regency Mission Bay. We spent as much time as we could by the pool even though it was really cold. Thankfully the pool was heated. We had to make them get out of the pool to eat.
The slide was fun for the whole family. I think my husband spent as much time on the slide as the boys.
The rooms were comfortable however the bed was extremely uncomfortable. I spent the entire time working out kinks in my neck and back. I never thought to find out what type of bed was in the room, but I think from now on I will check first. It didn't spoil our visit. We still had a great time. We also loved that there was a separate area where the kids could sleep and have their own TV.
We loved waking up to the sea lions. The boys thought that was so cool. Being right on the bay was so much nicer than I thought. And beautiful.
| 4 | null |
Good location and facilities
Stayed here for 3 nights and it is only 10 minutes walk to get to the Gaslamp Quarter and another 5-10 minutes further to get to the baseball stadium. This means that you do not get any noise at nights from outside and it was easy to get to sleep. During the day we could see that a lot of planes were landing as the airport is close by, but could not hear them either!
Room was spacious enough and no complaints about the quality of the beds or the cleanliness of the bathroom. As you would expect, there is daily room service and the room had a small fridge which proved very useful. All staff were polite and friendly, helpful with recommendations when necessary. Added bonus was free (buffet style) breakfast which offered a fairly good choice.
We did notice that there were a lot of homeless people on the nearby streets, but at no point did we feel threatened.
To summarise, if you have stayed at a Holiday Inn before you should know what to expect and this hotel will not let you down, especially considering the price being paid.
| 4 | null |
Meh...
People seem to love this hotel, but after 4 stays, I have to say that service is very unreliable here. Sure, they are all friendly, and yes, they do pour some not so spectacular wine every afternoon in the lobby, BUT housekeeping leaves a lot to be desired, the valet service is always friendly but often really bad, problems brought to the attention of management are not taken care of. Last trip we were there five days and the linens were never changed. ("Green policy" and minibar price list no where to be found...) Getting towels refreshed or turndown service was difficult if not impossible. The place was packed with dogs (canines are allowed) and kids this last trip, plus a film festival of some sort, plus the usual SMU sorority beauty queens with their moms and dads. Basically, a real circus! The "health club" is unattended and there are headphones but no foam covers for them. The equipment is aging fast and there are rust spots and sweat marks on the floor. My room never has a decent view. It's either the adjacent "Public Storage," the freeway, or industrial back woods. Driving in and out of the parking lot can be a nightmare-especially on Friday and Saturday nights. The location is nowheresville- unless you like being across the highway from SMU, which I guess is the point of this hotel anyway. Tried the pool this time, which was very small. A guy doing laps took up 1/2 the pool. Noise from the adjacent highway did not add to the ambiance pool side. Next time I'm going to try one of the downtown hotels.
| 2 | null |
The worst experience ever, staff and management. Unsafe!
I stayed at this hotel and during a power outage. Staff was very unprofessional and management not accessible. Emergency lights did not immediately work and had to walk in dark stairwells with a cell phone for light. A maintenance guy asked why I did not have a flashlight, do you travel with one? Glow sticks and water bottles were free though.
There was nothing done to accommodate the over 12 hour inconvenience to the guests. No one was in charge. When I switched rooms because walking to the sixth floor I found my phone charging cord stolen by the housekeeping staff. Security would do nothing about it. Watch your valuables!
Don't stay there. A room with no emergency lights, no air, and staff who could not make a decision and management who hides when trouble strikes.
I would consider looking at other hotels for your own safety.
| 1 | null |
Great Conference Hotel
I stayed here for 3 nights during s conference - stayed in the Marina tower. The bed was very comfortable and I had 3 great nights of sleep which is highly unusual for me. I loved the city/bay view and I never closed the drapes . The sunsets and sunrises were amazing.
What impressed me the most was the staff. Every single persons greeted me sincerely - from the front desk to the maid on the 11th floor, to the wait staff during the conference luncheon to the guys packing up the conference chairs . The customer service training at this to hotel really shows - but the sincerity was amazing. The employees honestly seem happy to work here - every single one.
Room for improvement: better transportation downtown for those of us who didn't bring a car. The city bus stop was way too far away and there wasn't enough info for us to figure how how to get to downtown ourselves. This hotel will feel isolated for those who like to walk to restaurants etc.
| 4 | null |
Quick night in NYC
This was a great find on easytobook.com. The rate was such a discount. I always wanted to try Hotel Indigo. I would never have paid full price. Thankfully, I didn't have to. A great boutique hotel in Chelsea. Walked or took the subway everywhere we wanted to go.
Nice amenities., coffee, etc. I loved that you could open the window a bit and get fresh air. Believe what they say about the glass wall in the shower, but who care if the floor gets wet? It was no big deal.
| 5 | null |
AWFUL, AWFUL AND AWFUL---most RUDE staff ever, and DIRTY
Absolutely disgusting!
First off-
Rude, rude...RUDE staff! Read trip advisor if you do not believe what I am about to say-
Pubic hair all over the sheets and toilet
Bugs/Roaches in room-6 to be accurate
No towels or washcloths in bathroom, only two dirty bath mats
Dim dingy lighting filled with dead flies
Dirty floors-my socks were filthy
Need I continue???
"Totally brand new rooms"=remodeled 5 years ago, and cheaply! No dresser or closets, no night stand---just a shaky table and two chairs.
This place is a disaster and hopefully corporate will step in and take control, fast.
By the way---no iron, hair dryer or shampoos available! Don't ask---front desk will rip you a new one
| 1 | null |
I"ll be back
The rooms are well maintained, front desk (Millie) was great! Location is very close to Austin attractions & UT campus. My only issue is the road noise. Stayed on the 2nd floor facing I-35. The Semi's going down the highway all night sounded like Daytona 500. Moved to the first floor and it was fine.
| 3 | null |
Excellent For So Many Reasons
We couldn't be happier with our stay at the Magnolia Hotel. I can't say enough about the staff. They were friendly, helpful, and went out of their way to assist us. We arrived in Denver by train and the Magnolia was in the perfect location to explore Denver using public transit. Our room was just right and was very comfortable and cozy. I can't think of anything negative to say and would highly recommend it, especially if you want a centrally located base of operations to get around the City.
| 5 | null |
OK if you're in the right frame of mind
I stayed here two nights 20 years ago and found Venice Beach to be quite a fascinating place. It's still fascinating but is now shared with countless homeless people sitting and laying hither and fro. If this bothers you, don't come. Now, about the hotel:
First the good.: 1. The hotel was right on the beach and the ocean walk. 2. I was upgraded at no cost to the "Ocean Suite" from the " Ocean Queen". ( from a hotel room to a one bedroom suite). 3. The unit was recently remodeled. 4. The bed and matress was quite comfortable. 5. The shower was nice. Now the bad: 1. No stopper in the bathroom sink and an improperly installed sink aerator spraying water. 2. Missing knob on a kitchen cabinet. 3. No chairs in the unit. Only a (fake) leather love seat. 4. Bad stains on the carpet. 5. No coffee maker. 6. Only one remote control for two TVs. 7. No stools at the kitchen eating counter. 8. Loud music with a constant thumping from the retail unit below. Fortunately, it stopped about 7:00 PM. My comment to the desk clerk about this was met with indifference,
I would not bring children here.
| 3 | null |
good value
had a great stay with a good view of GG Bridge. Breakfast was great, plenty of choices. Hotel does not have a laundry room but there is a laundromat about 3 blocks down on Van Ness. Hotel has free WiFi, however there was no computer in the lobby like in so many other hotels
| 4 | null |
Close to all that matters... Your LA home in the 'hood
This terrific hotel has good rates, if you manage to get one of their specials. The staff are all attentive and pleasant, the King Suites are very spacious and well-appointed, and the wine hour is always a treat. Located on Wilshire Blvd., my favorite traffic artery to get anywhere in LA, this hotel is a short drive to Santa Monica, UCLA, Beverly Hills, Hollywood.... And Westwood village is a great little spot to walk over to and wander a bit. It feels like one is living in the neighborhood. Whole Foods is right there, a couple of good pizza joints, cinemas, and neighborhood restaurants. Make LA feel like your other home, and stay here. Marks were deducted for the smallish pool (which is still a great amenity when traveling with kids), and the expensive valet parking.... You can park free on the streets, but be VERY careful to read and understand the signage, or your car may be towed or ticketed. We were there for 4 nights without any such problems. We loved this place, and would certainly return.
| 5 | null |
Good value for the price
The room was clean and modern. Bed was comfortable! The only problem we had was that there is limited parking. 2 nights we had to find street parking (which was close by) because the small lot was full. Another night we had to find street parking because other guests took up more than one spot. A coffee maker in the room would have been a plus!
| 4 | null |
Fantastic Time
My husband and I stayed at the Homewood Suites for two nights. After reading positive reviews on Trip Advisor about the property and Chef Matt, we knew we would be in for a treat. We simply enjoyed everything about this new hotel. The location was very convenient to shopping, dining and a movie theater. The staff were extremely friendly. The rooms were nice and modern and very clean. The highlight of our stay was the opportunity to meet and experience the cuisine of Chef Matt. The was the best dining experience we had in Charlotte. Chef Matt is brilliant. The meal he prepared for dinner was magnificent. Not only was the meal flavorful, it was healthy (prepared in virgin olive oil, low sodium and low sugar.) The next time we are in Charlotte, we will definitely return. Thank you, Chef Matt, for a wonderful dining experience.
| 5 | null |
How bad could it be? BAD!
My family stayed here over Spring Break. The prices were reasonable, but you definitely get what you pay for. The rooms were adequate, but the paperthin walls, plus adjoining doors to other rooms made every single word spoken in the next room audible.
Things were broken. Like the elevator! And no attempt to fix them. When the light switch broke to the closet light, nobody was ever sent nor was it repaired during the day.
They had at least 100 8th grade students for their spring break trip, which meant the "complimentary breakfast" was gone by 7:30am. And with seating for only 8, it was rarely possible to even try and sit. We ended up getting breakfast out every day. Knowing they were jampacked, they made no effort to order enough breakfast.
Location was not good. 10 minute walk from the nearest metro, meant you were already halfway to places like the WhiteHouse. Made it pointless to take the Metro.
If we hadn't pre-paid (big mistake), we would have left after the first night. I was tempted to anyway. There was absolutely no reason to be here except to sleep. At least we didn't have bedbugs (though I see others posting here did). Ugh.
| 1 | null |
Very mediocre
Stayed at the Bullfinch for two nights this past week. Found the room to be very small, bed uncomfortable, bath room layout odd, and shower control practically falling off the wall. Informed front desk of shower problem first morning after poor shower, low water presssure, and water not very hot. . Got up the second morning to find shower issue had not been addressed. Told desk again, finally fixed for morning of departure.
Wouldn't bother staying there again, even though it was convenient to work situation.
| 2 | null |
Absolutely awful
This hotel is close to the worst hotel I have ever stayed at, especially in NYC. Forced to take a room there as the Columbia graduation and other NYC events had caused there to be narry a room in the entire city. The room was not much larger than a closet; it took 20 minutes for the hot water to arrive in the shower; little steps in and out of the bathroom and hotel room a tripping hazzard. There is no onsite a.m. coffee although several coffee shops within 2 blocks. Hotel carpet absolutely filthy and in disrepair. Stairs, stairs and more stairs. Not particularly helpful staff. Was with my family who had come for the first time to NYC from South America and was embarrassed that this was their impression of NYC hotels. UGH. Never again, no matter how desperate. Absolutely pathetic excuse for a hotel. Sorry.
| 1 | null |
The worst Motel 6 of all time
I stay at the Van Nuys, Sepulveda Blvd Motel 6 from time to time because if I have a very late arrival into Van Nuys, and an early departure on the Fly Away all for work. It is always my very last choice. The rooms are filthy, the hotel clientele is bottom of the barrel.
So far I have had no security issues with parking inside the compound, so the place serves its purpose for a quick shower and a short sleep close to the Fly Away and the LA/Valley/Hollywood area hell-hole. The desk clerks however have always been very nice.
This motel is last choice - if you stay at Motel 6's go for Canoga Park or even Sylmar if you can.
Know before hand that it is a dump and that's what you are getting for $60/night plus or minus.
| 1 | null |
Mixed Review
The Grand Hyatt is a beautiful hotel in an excellent central location for touring Washington, DC. As another reviewer mentioned, there is a Metro station in the building, and the hotel is close to Chinatown and several restaurants. The service in the hotel, however, is not the best. Guests are required to call the front desk if they want their towels and linens changed daily. We asked for recommendations for a casual restaurant near the hotel, and the concierage recommended a chain burger restaurant. The hotel tends to have great rates on the weekends because it caters to business people during the week. There is a Starbucks and deli in the lobby, which is also very convenient. Overall, the good outweighs the bad. We have stayed there twice and plan on staying there the next time we go to D.C.
| 3 | null |
A new low for hotels: $10 pp to use the pool
$40 for a family of 4. Not only it's probably the only hotel in the world that charges for its pool, but there's no disclosure whatsoever of this highly unusal charge on their website, so they get you when the kids are tugging to go.
| 1 | null |
simple but friendly
amazingly close to the convention centre. and it's amazing that this travelodge wasn't listed as a recommended hotel by the APA who organised the convention. t is a simple hotel (no roomservice, no mimbar, no proper breakfast buffet) but very friendly staff. i'll try and stay again in a travelodge hotel the next time i come to the usa.
| 3 | null |
Not a good place to stay
I stay at Marriott's exclusively when I travel and this was the worst Marriott I have been too. There is nothing around the hotel which is not their fault but the hotel itself was disappointing to say the least. Very small rooms without closets - there was nowhere to put anything. Very uncomfortable. No coffee area in the lobby, no restaurant, uninviting lobby. The worst part was the parking - they valet the car and then you wait at least 1 hour for your car to be returned to the hotel. They should really direct you to the parking garage across the street. Not worth the $55 for parking!
My sister was in another room and there was a blood stain on the curtain - that was gross!
| 2 | null |
Fantastic hotel with great staff
We loved the Fairmont, where we stayed just for one night in a gorgeous suite with an incredible view of Chicago. The room was spotless, and every detail in place. Everything that was supposed to work, did work; not a speck of dust or debris anywhere, and a fresh clean smell; nice furnishings and a very comfortable bed. The staff was also top-notch: professional, pleasant, helpful and friendly. The location is convenient to Michigan Avenue, but just far enough off the main drag to be a very quiet and peaceful location. My only complaint would be that our room was next to the elevator and while we did not get a lot of hallway noise overnight, we did get some sound effects from the elevator shaft itself; however, it was nowhere near as bad as I'd anticipated when we saw the location of the room, so I think their soundproofing is pretty good. We didn't even hear a peep from the fire station across the street.
| 5 | null |
Unsafe and SCARY
People lingering around outside the hotel on the street, no parking, front door stuck open, trash and an infestation of RATS in alley next door. Pulled up to check in, nowhere to park...refused to stay here...NOT SAFE!!!
| 1 | null |
Was not such a good visit this time
One major problem was that room was not cleaned until after 3pm every day. When we would come back from are day activities to get ready for diner or other plans we still had a messy room and no towels. Even had to wait outside at 3:45 for while it was cleaned only after calling front desk. This has changed my opinion of this hotel. We stayed here at least 4 times this year alone and if its not one problem its another. No remote for TV, Fridge did not work. Beds feel like sinking in hole. Internet kept going out so they gave me the number to call there service so they could keep reseting the router. I guess its my job to do that.
| 3 | null |
Simply Awesome
My wife and I celebrated our wedding anniversary vacation at this hotel. We could not have asked for better service. David at the front desk was great. He managed to score us reservations at our number one choice for dinner on the night of our anniversary and he even arranged for a bottle of wine and chocolates to be delivered to our room later that day. This hotel is situated perfectly in the financial district of San Francisco just a few blocks away from Chinatown and Little Italy. The trolley comes right in front of the door of the hotel so it makes for easy navigation of California Street. Everyone was just so amazing at this hotel. It is worth every positive review it has received on tripadvisor. We will definitely stay at The Omi San Francisco when we return to this beautiful city.
| 5 | null |
Terrible!
Do yourself a favor and do not stay here! If we had checked in at an earlier time and realized how bad it was, we would have checked out and searched for a better hotel. We were very tired after an 8 hour car ride and could not wait to get to bed. We walked in with all of our bags and stood at the counter and we were not greeted by the desk clerk. She ignored us for at least 2-3 minutes as she finished sending out what must have been a very important text message. She was very unprofessional.
The hallway leading to our room smelled as if someone had dumped there RV septic tank in the middle of it.
Our room itself did appear clean but the shower was a bit moldy looking and the fancy sliding pocket bathroom door that I haven't seen since the 1970's had a hole in the lock mechanism that disallowed any privacy in the bathroom. (We stuffed toilet paper in the hole)
We had a lamp that didn't work and when my husband told the front desk clerk about it she said someone would look at it the next day.
The next morning my husband went down for the delicious continental breakfast and found jelly packets that were no longer jelly but powder. We left and went to mcdonalds.
Steer clear of this one.
| 1 | null |
Amazing Stay!
My wife and I spent our anniversary at the Rancho Bernardo Inn and it was simply amazing! From the moment we arrived, we were taken care of by the staff. The founds are beautiful, the rooms are very comfortable and we had an great view of the golf course. The spa was great- make sure to get an outdoor massage in one of the small cabanas...it was a very cool experience. You may want to dinner out on the patio by the fireplaces. Relaxing with a glass of wine by the finre is the only way to dine at teh RBI. Looking forward to getting back their soon!
| 5 | null |
Great Chicago Hotel
This place is an excellent hotel if you want to see and stay in downtown Chicago. Since Chicago has a superb public transportation system, the hotel is only 2 blocks from the nearest train station. This saves money for the out of towners, but also very accessible by cab. Or, you can just walk around downtown since the hotel is only 1 block from Miracle Mile.
As far as prices go, very comparable to other hotels nearby so I cannot complain.
Breakfast buffet is A+, eating out can cost alot so this buffet offers a way to save your money and really get most bang for your buck. The buffet offers a wide range of breakfast foods so most people should not have a problem.
Would I recommend staying here? Yes, my wife also loved the setup since our room had a little kitchenette.
| 4 | null |
Great location, beautiful architecture, hit or miss staff
A group of friends stayed at the Marriot Courtyard downtown San Diego this past weekend for a bachelorette party. The hotel it self is very cool, it’s the old historic building that used to be a bank that was renovated into a hotel, but they kept a lot of the original architecture, even the teller signs at the check-in are still there. It’s a beautiful property, the rooms are fairly spacious and aptly decorated, and there are some great views of the city if you are in one of the upper floors (we were on the 7th and still had good views). Valet is expensive, $33 a night, but pretty standard for city parking. The location is superb, withing easy walking distance from a ton of awesome restaurants and the Gaslamp district, we didn't need to take cabs the first night everything was so close. Also, the beds are amazing! We were a little disappointed in some of the service we received, we had requested a mini-fridge for our room early in the day and had to call back 2 more times (in addition to when we originally requested it at check in) before it arrived. Also we had booked three rooms and the hotel policy is for room check-in at 3pm, we did not get our last two rooms until after 4:30. I did speak with the manager and he was extremely contrite and helpful, however the front desk clerk was not so much. The other rude staff encounter we had was with the server in the breakfast area who treated us a little better than garbage, snapped at one of our friends for accidentally picking up the water he laid down for the person to her left, and split coffee inches from my elbow without the hint of an apology, it was very weird. I was also disappointed that there was no pool, and the beach is about an hour and half round trip by walking to the pier and taking the water taxi over to Coronado, so a little inconvenient for the sun-soak-seekers. All in all it is a very cool hotel, great location, however the staff were very hit or miss, some were awesome, some were rude. I would take my chances here again however, and would just try to keep in my the areas that I could expect some underwhelming service.
| 3 | null |
National Guard Bureau HRF TTX Workshop
Our workshop at the San Antonio Downtown Doubletree by the Hilton was outstanding. The staffs were very professional and supportative to all of our event needs. The workshop was well received by the National Guard Staff, stakeholders and Emergency Planners alike. There were several instances where additional support was required and in each instance the staff was very supportative and always maintained a "Can Do" attitude. The Sales manager, Ms. Christina Arzola was constantly ensuring that the workshop needs were met in a timely manner and our leadership commented on how efficient and professional she supported our event.
I am extremely pleased on the outcome of our event because a lot of the credit falls directly on the management and staff of the San Antonio Downtown Doubletree by the Hilton.
The support we received was outstanding and should be followed by all.
| 5 | null |
Beautiful Hotell
The Marriott Marquis in San Diego is beautiful, with beautiful views of the marina! The only reason for not getting the 5 rating is because of the Train crossing warnings going off at all hours of the night, and continuing on for an hour at a time at 3 am.
| 4 | null |
What a great place to stay
I was only there one night, but I will be back. Good location. Nice restaurants around them. A roof top sitting area with tables and chairs to relax in.
| 5 | null |
Magnolia Hotel, Houston
Very comfy beds, great breakfast Buffett, wine in the late afternoon, and delicious cookies at bedtime too! Beautiful place, friendly helpful staff. Great location--I could walk to the convention center in just 12 minutes.
| 5 | null |
Wish we would have had more time here
The hotel is unique - housed in the original Mobil headquarters. Posh lobby and efficient staff. The cocktail reception was a nice touch. We missed the milk and cookies - but would have loved it. Located in downtown, it's surprisingly quiet.
| 4 | null |
Not impressed.
My family of four stayed here before an Orioles game. We booked (and paid extra) for a stadium view. We got there prior to check-in time, so i wasn't surprised that there was no room ready. No problem, we entertained ourselves while we waited for a room. After waiting until check-in time, we got our key and went upstairs. We got to the room and it was 1) on the wrong side of the hotel, and 2) still dirty from the previous guest. We went back downstairs to the desk. We were asked to wait some more (now it was long past check-in time) while they got a room on the correct side of the hotel clean for us.
After finally being able to get settled, we let our kids go to the pool and we tried to go to the lobby bar for a drink before the game started. It was 5pm, with a game starting at 6:30...and the lobby bar wasn't open yet? I just couldn't figure out why the bar (which is literally steps from the stadium and very open to the public wouldn't be open for pre-game?)
Just overall wasn't impressed by this very expensive (for Baltimore anyway) hotel.
| 2 | null |
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