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Nasty management
The management of this hotel is horrible. They charge extra for everything. You want a microfridge, extra. You want a larger TV, extra. You want on the first floor, extra. I stayed here for a week and the rate kept going up. After this week I booked 3 more nights online. The management will not give you the advertized rate if you don't book online. I was staying in the same room that I had been in all week. They demanded that I pay for the reservation by 11:00 am. I took off work and came back to the hotel. I was met in the office by a horrible woman. She started screaming at me and the other person in my room. It took me five minutes to get her to stop screaming. I have been travelling for 40 years and have never been treated like this. She told me that I had to remove my stuff and check back into the same room later in the afternoon. She said if I didn't like this I could just leave and go to a different hotel. She then said if I wanted to stay in the same room without moving I would have to pay an additional $10. I paid because it was more trouble to move. After paying she made sure that I knew I had to be out by 11 am. The entire management of this place is awful. They offer no service and barely speak any english. The rooms are marginal with threadbare towels and dirty bathrooms.
| 2 | null |
Love the location, but not the crowds
So first and foremost, this is your typical convention center hotel of overwhelming size, so if you're looking for intimate, I would recommend this particular Marriott. There are certainly lots of reasons to stay here though:
-Location: very centrally located, basically connected to the convention center, across from Reading Terminal and steps from great restaurants (especially those in Chinatown)
-Parking: besides valet (which was around $45 when we visited), there are many parking options in the area including a parking garage right across the street and an open lot right around the corner (both are about $10 cheaper than valet)
-Staff: I had a great experience from the moment we arrived which was when we pulled up to ask about valet. The guy we spoke with was very friendly, welcoming and even took the time to go over our other parking options if we didn't want to valet.
-Check-in was fast and hassle free
-Room was spacious
Some minor cons:
-The iron in the room was rusting so we called to get a new one. After waiting about 15 minutes, my husband finally tracked down a housekeeper to get us a new one...but that one was also rusting. We settled but are hoping that the hotel replaces the cheap irons they have.
-As mentioned at the beginning, this hotel is huge and can be a bit overwhelming. It's definitely a popular hotel for tourists too so if you're annoyed by large crowds, this might not be your place.
Overall, would stay again.
| 4 | null |
Avoid if more than one in your party !
My daughter and i had planned the trip for my 60th birthday to visit for Elvis week so we were excited. We booked into this hotel to find one bed in the room and one towel. The booking was for 2 beds through an online booking agent. We contacted reception and we were told if you book through a third party they could not guarantee 2 beds requested. We asked for a change of room and were told the hotel was full but we could purchase a roll down bed for 10 dollars a night ! However all the roll down beds were allocated. I ask the receptionist to contact the manager to waiver the charge if we could get one the next day and i am still waiting on the answer. This spoiled our l stay at the hotel but we did get more towels which was a bonus as i didn't fancy sharing a towel ! The redeaming factor for this hotel was the shuttle drivers were great and so polite and helpful. The hotel in near Beale street and the bus station for anyone going to Nashville.
| 2 | null |
Great hotel!
We stayed at this Fairmont property during our summer vacation to Chicago with our 2 boys (8 & 5). We booked the Parkview Suite and were so happy that we did. It was HUGE with bedroom, living room, dining nook, separate vanity area and a huge bathroom, with FANTASTIC VIEWS of the Grant Park, Millennium Park, Lake Michigan, Navy Pier, Museum Campus, Lakeshore Dr!. We watched the Saturday night Navy Pier fireworks right from the living room!
They provided robes, slippers, Nespresso coffee/tea maker, and video/board games for kids! The lady at the front desk even took the time to find some souvenir for the boys when we checked in. We could not think about anything else we need that they did not provide. Valet parking was easy and always have your car ready 5 mins after you text them! We will definitely stay there again!
| 5 | null |
Location-location-location
Of course the location next to Quincy Market is outstanding. Nothing better. But the staff and room were outstanding as well. The price is at least competitive with snooty hotels and this place is warm and friendly. Not too big. No mob in the lobby. Plenty of eating and entertainment choices across the street in Quincy Market and nearby. A quick ten minute walk to the heart of the (Italian) North End worth it even for breakfast or pastry if not for dinner.
I lived in Boston for years before moving south years ago. This was a good homecoming. And knowing my way around Boston, found this to be the best base for a long tourist weekend. The premium rooms may have a view of the marketplace but this is no reason to spend extra. And that view may just possibly come with some music reaching you from there at night until 11pm. The standard rooms may face parking or back alleys but how often do you need to look out the window when all of Boston is outside your door? Anyway, the hotel is only a few stories tall so the best view you can buy is only worth it if you feel the need to splurge.
The only way the hotel could have been better would be ice machines on some floors. But the stay quickly delivers ice to your room on request.
We found so much to do in Boston that we will certainly be returning and we will certainly return to the Millennium Bostonian.
| 5 | null |
clean, great service, good value
We took a spur of the moment overnight trip to Boston. Got a reasonable last minute rate via a competitive web site.
The location is good, not great. Bit of hike to the touristy spots, however not unreasonable. The hotel is located near the end of a runway at Logan airport, you'd never know it unless you look out the window though. Very quiet in the room.
The service was really top notch, some of the best I've ever experienced in a largish hotel. The front desk was extremely accommodating, bar tenders in the lounge were great, we even got a lot attention at the buffet breakfast the next morning.
Room was clean and modern. Had about a 40" flat screen TV, but no HD signal. Bathroom was typical, but very clean and new looking.
You will be alerted to this by the front desk, just be aware that they tag a "tip" on to everything. The service was great, so I didn't feel ripped off - but it did seem to make prices of things like cocktails seem higher than expected. At the end of the day I would have spent the same amount anyway.
I would definitely stay there again.
| 4 | null |
Do not book this filthy hotel
I would strongly advise to not book this disgraceful property. The 'welcome' was atrocious, taking 90 minutes to get to the front of the queue at check in, only to be greeted by an unpleasant, unapologetic member of staff who clearly had not concern for his own job nor the guests he was dealing with.
The corridors in the hotel looked and smelt like I imagine a prison would be, everything is stained damp, broken and creepy. The room itself was rancid and absolutely filthy. I slept fully clothed as the bed would certainly be infested with bugs. The bathroom was disgraceful. It is hard to explain what a shocking experience this was. I cut short my visit to New York as I found the experience so depressing.
| 1 | null |
great value
No frills but great location. Hotel is older and a little run-down but clean and friendly; bedding and towels are good quality. Parking free and safe. Attached diner is also no-frills but handy, affordable and clean. Given the prices in Chicago these days, this is a great bargain.
| 4 | null |
Central location
I stayed at the Pod for 9 days during Hurricane Sandy. The lobby cafe was most useful when many cafes in New York were closed..Prices in the cafe were reduced by 50% during the storm as a goodwill gesture. Room service was reduced but even continued during the height of the storm when staff were unable to travel due to public transport closures. Reception staff were always helpful during a testing time with people trapped in New york due to airpotr closures.Concierge very helpful. Close to supermarket and numerous cafes in 2nd Avenue.
Good compact but well-designed small rooms for single occupants. Cost was very competitive..Lifts sometimes slow..Would recommend for solo travellers wanting lower-cost accommodation within walking distance of many attractions.
| 4 | null |
Too big, too impersonal
It is a very grand hotel but my concerns are the size (way too big) and lack of service.
On the size front, the hotel is so large that I literally go lost on three occasions trying to find my room. It's like being in one of those huge Vegas hotels
On the service front, let me be clear that I'm not one of those whiny folks that needs to be attended to all the time. From the car valet to getting a few towels at the pool for my kids everything took way long - like 15 minutes. To top it off my kids pancakes arrived at breakfast burned. If you are going to position yourself as a high end resort you have to provide a base level of service.
| 2 | null |
Nice looking hotel, but
Stayed here for my honeymoon. The hotel is beautiful, and the location is great. However, everything is overpriced ($13 for a 6oz glass of wine), and the food is mediocre. I ordered a straightforward breakfast of eggs, bacon, and toast, with potatoes. Hard to screw that up, but they managed to, with badly-done eggs and undercooked potatoes. I also had recurring problems with the outlet in the bathroom, requiring repeating visits from their electrician to resolve.
To top it all off, they do not offer free in-room internet -- the charge is $13 per DAY. You have to go down to the lobby to get free wifi. In this day and age, for a self-described "luxury hotel" to not offer complimentary wifi is just ridiculous. I will not be returning, nor recommending it to my friends.
| 2 | null |
JASON THE BEST
no words for the bad reviews
i red the reviews before i would arrive in new york and check in the hotel
but i was very amazed of how bad and not satisfied people were
but i am very very satsified while i stay in much more expensive hotels
ITS PERFECT CAN NOT COMPLAIN GOOD SERVICE LOVELY STAFF
LOCATION THE BEST !! JASON THANK YOU !!
| 5 | null |
There is a line at check in and staff is rushing to leave
I arrived at the hotel at about 11pm and there were two staff members talking on the phone ( I think with a customer ) and chatting amongst themselves. But rushed out the door when they noticed their shift was over. It took approximately 1/2 hour for the person at the desk to check me in. Seems like the desk should have had another person to help out or the other two employees should have stayed until all the people at the desk were checked into the hotel. And for God's sake please get more lighting in the rooms.
| 3 | null |
Vastly overpriced
For around $350 per night on a busy Boston weekend, we got a very small room overlooking an air shaft with no armchair or coffee table, plastic cups, and shabby furniture. We heard every toilet flush from neighbouring rooms. Thermostat not functional. No doorman opens the door. Line up to check in. We too, like another poster, got stitched up with a dodgy private limo instead of a cab to the airport. We asked the concierge for a good authentic Chinese restaurant -- explaining that we have lived in China -- and he recommended a tourist trap with deep fried sweet 'n sour chicken balls. The bed and bedding were good and the bathroom was clean.
| 2 | null |
Perfection!
1st trip to Boston. Loved the Liberty Hotel! It's all in the details, really. Fantastic service, interesting and beautiful accomodations, great rooms...and quiet, never heard any neighbors! Try Clink, great brunch. Drinks in the lobby are delish. This hotel has a lot of character, I was sad to have to leave it!
| 5 | null |
Right in the Heart of Times Square
Hotel is right in the middle of all the action of Times Square, but surprisingly quiet in the rooms.Rooms are large and have all the amenities, but the bath rooms show a little sign of age, Restaurants are pricey, but that is NYC midtown, Fitness center is awesome and complimentary with everything you could think of to workout. Concierge very helpful and all the staff goes overboard trying to make you feel comfortable. The elevator banks are a treat to watch as they whisk you in glass enclosures up nearly 50 floors. For a great treat for a weekend in NYC and the theater district. It's worth the price once in a while.
| 4 | null |
Great boutique stay in downtown LA
The last leg of my RTW was in LA and I was meeting up with an old friend. We booked the O Hotel knowing we both wanted a certain level of comfort.
The O Hotel surpassed our expectations.
Having arrived from New Zealand, we arrived at the hotel around 1030 and our room was available - it was very comfortable and very clean. Lovely complimentary products too.
The complimentary breakfast was lovely, bagels, juice and coffee - it's all you need.
The front desk staff were really helpful with any questions we had about the local area and getting around LA which was brilliant.
The King Size bed was super comfortable and we both slept very well. Each pillow was different.
Yes, the room was a little small (as per other reviews), but when you are in LA you aren't there to sit in the room are you?
We would both definitely stay again! Great value for money, great location and just unforgettable.
| 4 | null |
Over Booked and Rude
This horrible story starts with attempting to check into our room at 4pm after a long day. Was told that the room was "Dirty" and that the room on the 27th floor that we paid extra for would take an hour or so to clean, but if we didn’t want to wait we could take a room on the 16th floor, but was advised that we should wait for the better room so we did. Over an hour had passed and no word on our room, so I asked the front desk. They said it was ready and attempted to give us the room on the 16th floor. Asked what happened to the room on the 27th floor, they had no answer. After a long debate, we took the 16th floor with a credit for the extra paid for the premier room and free breakfast for both mornings. The room was GROSS! Dirty, uncomfortable, view was of a window cleaning cage filled with Cig buts and soda cans. The Beds were dirty and hard as a rock. I immediately went to the front desk and requested a change. They "had no rooms left" (I heard this about 30 times) I asked for a refund so I could check into another hotel and the front desk "Manager" said she could not do that. Finally we called the front desk from the room and the person was able to get us out of the reservation. We went down two blocks to the Hilton on 42nd. The Hilton was 1000 times better, 42nd floor, clean, comfortable all of what an expensive hotel should be! Bottom line, this hotel is a hit or miss type of place, so cross your fingers if you make a reservation!
| 1 | null |
disappointing :(
I was disappointed after reading online reviews...for the cost, my room was undersized, and uncomfortable. Both the room and the bathroom were so tight that I almost had to walk sideways to move around the bed and the bathroom door. The lighting system didn't work correctly either. The staff was kind and helpful, howwever. Its hard to take in the cool vibe when you feel like you're in a closet. :( I think there are better choices around Times Square.
| 3 | null |
Nice location and good service
This hotel has a great pool and fitness center. The valet help is incredible -- Jason L. went up and down to our room 4 times, he was amazing. Right on the river. Downside: Extra expenses -- parking was a cost, not valet, just a place to put your car. There was no breakfast provided of any kind; 3 glasses of orange juice cost me nearly $10. They charged us $10 for internet service and the connection was so bad it dropped our skpe call which was fuzzy and jerky anyway. The "business center" had very old computers.
| 3 | null |
Nice Water Amenities, but Get There Early
Room:
We stayed in an Ambassador Suite. It was very large, and having the 2nd bathroom was nice, both for our son, and for when we had some friends over for dinner. It was very clean, and everything was operational. It was on the end of the building, which was also nice, as it was far removed from the courtyard near the pool (read: noise source). Someone in the neighboring suite was on their balcony one night, and we were able to hear them while in our bedroom. Thankfully, they didn't stay out there too late, so the their talking didn't interfere with our sleep.
Grounds:
The grounds of the resort are very pretty. There are large and small trees -- many of which are interesting palms -- everywhere, and lots of other flowers and foliage in the smaller spaces. The courtyards of each of the North and South "Pointe" hotel buildings are very nice, especially by the swimming pool area of each one. There is also a walkway -- primarily for use by hotel staff -- between the two Pointe buildings, and even this is very pleasant. The lobby of the North building is very grand, and the main lobby, located in the South building, is also very nice, with a bit of a modern flare (i.e. frameless doors and windows facing the courtyard pool and gift shop). I also walked through the conference center, located between the two Pointe buildings, and from what I could see of it, it was very nice too.
Spa:
While my wife and son were napping, I took the opportunity to visit the spa. I wanted to do some laps in the spa pool, since swimming for exercise cannot be accomplished in any other pool. The spa receptionist was on the phone when I arrived, and after I signed in, she angled the phone away from her ear while she told me how to get to the pool. The way to the pool is through the gym, and once I went through the gym and stepped outside, there were many options to consider. Fortunately, there were some signs to help lead the way, but I still took the wrong path. I ended up trying two wrong gates, before I doubled back and found the correct path to the only open gate. I didn't pick up any towels on my way to the pool, and I was disappointed to find none there. As the day was warm enough, though, I decided I would just dry off in the sun. The pool was a salt-water one, and I had never swam in one before. Other than the salty taste (think ocean), it was very nice. After some laps, I took a quick dip in the hot tub, then laid out on a chaise to dry off. On my way back inside, I decided a steam was in order. I tried several lockers before I found one with a working set-it-yourself combination lock. I was surprised that the towels for the spa were the same as those used at the main pool, which was unfortunate because they were smallish. The steam room was fine, and I showered afterward. Both the shampoo and the soap required large quantities before they would lather up. They both seemed a bit watered down. There was only soap, lotion, and a broken mouthwash dispenser near the sinks. Many other spas I've been have had things like razors, shaving cream, deoderant, combs, and hair spray. This spa had none of those "extras."
Main Pool:
The main pool, a half-moon shaped monster, is set against a backdrop of hordes of palm trees and a nearby craggy mountain peak. There is a waterfall and hot tub on one end, a volleyball net across the middle, and a small child wade-in area at the other end. There are lots of chairs spread out across the length of one side of the pool only (the other side has just enough room to walk around it). All seats face the pool, and behind you is either the entry area, bar, stage, and bathrooms, or the Hole-in-the-Wall restaurant and a hot dog stand, depending on which side of the entry area you are seated. At the south end of the pool, adjacent to the child wade-in area, are two other small pools. One is the splash-in area for the water slide, and the other is the kiddie pool. There are loudspeakers galore, and we were *lucky* enough that the music theme of the weekend was modern country (or was that Western?). There's no escaping them, so bring your i-device with your own tunes if you prefer something different.
Sports Pool:
Facing the main pool, if you walk up the stairs to the far left, you will get to the Sports Pool. I only walked around this pool to get to the Lazy River, so I cannot comment on the full experience. I did notice that there was a permanent basketball hoop at one end of it, and that it appeared crowded at all times.
Lazy River:
The path to the starting area is not well-marked or particularly obvious, so it took me a while to find it. To get to it, I walked around the Sports Pool (only later to discover that the bridges are the better path -- less people to dodge). There are cubbies near the entrance, so if you wear your flip-flops over -- and you will need them most of the time when the concrete gets hot enough -- then there is some place to put them. We lucked out and didn't have to share a cubby with any other party, but I can imagine if it gets crowded enough, your shoes will be commingled with someone else's. There was no one staffing the River's entry point on my first excursion there, so it took me a moment to realize that the tubes were stored across from the stairs I was standing on by the water. It did not take long to realize that this would not be a particularly "lazy" experience. The tubes are just a bit on the small side, so for many adults it's somewhat of a challenge to get comfortably situated. I'm 5'9", 190 lb, so I don't consider myself out of the norm, but it did take me an attempt or three to get settled. Once I started floating, I noticed that I was either crashing into people, or they were crashing into me. It took me a while to figure out the reason -- for its entire 1-mile-plus length, the course is only 3 feet deep. This means that people who choose to walk, rather than float, are going at a pace either faster or slower than the current. What's more, most of the people on the river were around six to sixteen years old. So, to make their own experience more interesting, they were playing various types of games. One group of about 8 boys had stuffed themselves inside of about twice as may tubes, standing on their ends. Their train was about 20 feet long, and you could see and hear it coming from a distance. Other kids were throwing a ball back-and-forth, jumping in and out of the river as they did so. One kid was trying to time his jump into the center of his tube with catching a football. His jump was not perfect and it looked like he was going to really hurt himself, but he got off lucky. After my first trip around it, I recalled an old Saturday Night Live sketch called Coffee Talk and, when I got back to my poolside chair, I said to my wife: "The Lazy River is neither lazy nor a river. Discuss." All that being said, I did go back to the river several times, and I even took my 4-year-old for a few laps. The scenery on the river is very pretty, and if you're lucky enough to get -- or, more correctly, create -- some space for yourself, it is quite pleasant. Unfortunately, those moments were the exception and not the rule.
The Water Slide:
As the entrance to the slide is the tallest thing that can be walked up to, getting to it is rather self-explanatory. I went mid-day on Saturday and Sunday of Memorial Day Weekend, and the wait for it was no more than 10 minutes either time. My first trip down was very different than my second. On my first trip, I inadvertently laid back about halfway down it and, by the time I got to the bottom, I was completely out of control to the point I was wondering if I was going to skim across the catch pool at the bottom and kick a child who had not yet got out. The second time I went, I was much more cognizant to keep a seated position the whole way down, and I believe this slowed me down considerably, and helped me keep control. All in all, it was fun, but they have a height requirement of 42", so keep that in mind if you are choosing this hotel because you're planning to concentrate your time on sending your 2-year-old down it.
Service:
It can take a while before a waiter or waitress determines that you look hungry or thristy (enough) and would like some food or drinks by the pool. Around lunchtime (I'm sure the staff knows the drill better than the patrons) they start to get a bit more friendly and will take your order. Trying to flag them down prior to them finding you first can be a bit futile. Also, it can help if you go to the bar, get a menu, and bring it back to your chair. You'll be a little harder to miss waving a menu around. These things being said, the wait staff was friendly and got our order correct on both days we ordered food and drinks poolside. Don't expect speedy delivery on a crowded day, though, as you have to realize your order is competing with many others.
Location:
The resort property is not in the best section of town, but overall it's fine. We drove around a bit near the hotel when we went out for dinner the three nights of our stay. To the northwest (7th and Northern), the area is a bit run-down, but we got carryout from Los Reyes de la Torta without any problems.
Extras:
1. One of the workers at the hot dog cart generously offered, then helped carry some of the food we bought back to our chairs.
2. We were looking for some dessert at 8:30 p.m.. The creamery had already closed so we went to the gift shop in the main lobby. When I inquired if there were more pastries other than those that were wrapped up in the case, the clerk offered some free chocolate chip cookies that had broken and therefore could not be sold. We gladly accepted.
3. After checking out, I realized I had forgotten to get directions to our next destination (Anthem Outlet Mall). I picked up the house phone in the lobby of the North building. The operator connected me to the concierge who gave me directions very quickly.
4. We were allowed to bring in some small snacks into the pool area for our small child. The security guard on the first day had no problem with this. On our second day, a different rent-a-cop took issue with it, but deferred the decision to, and was subsequently overruled by the 15-year-old (ok, maybe 17 y.o.) kid who worked (for the hotel) at the towel cabana.
| 5 | null |
Customer service was excellent..good location...
if you want to see NYC and enjoy it walking....this is a good hotel...couple blocks from Empire State Bldg, 3 - 4 from Madison Square Garden, good area , great price. But there was not a printing solution / business center there for real work area... its only downfall
| 4 | null |
Highly recommended!! Great staff !! Great service!!
We took our children for a getaway for their summer vacation. This is the third Embassy we've visited. We have had a great experience at each Embassy but this location was the best. The staff was so nice! From the time we arrived to the time we left they were so professional and friendly. Whenever we passed a staff member in the hall or interacted with them in any way, they were alway pleasant and smiling. That really counts for something nowadays because good customer service is hard to find. The rooms were very neat and well decorated. The view was so beautiful and relaxing...it made you want to sit and kick back and not worry about a thing. The indoor pool was really nice with an all around view of the outdoors, it was like the best of both worlds. The Manager's Reception offered more than we expected. There were complimentary drinks for the adults and children, not to mention the greatly prepared hot finger foods, fresh fruit and other nicely prepared snacks. Oh and that breakfast! Unbelievable! By far the best breakfast we've had at any hotel. I have paid for food at nice restaurants that wasn't a good as what we we're served. I had an omlete made to order that was so huge I could barely finish it...and it was soooo good. It's hard to say what I liked most about the experience because everything was so great! I guess I can say that the staff and the services they provided made everything exceptional. This is by far the best money I've ever spent on a hotel.
| 5 | null |
You need to know!
The room was nothing to snarf at; it had a beautiful view with some minor flaws but the staff was pleasant and the restaurant The Standard Grill was very good. I would have given them a higher rating if they had let you know that staying at the hotel (even in the suite) does not give you entrance into the club (The Boom Boom Room). You need to be young and beautiful to get in (kissing up to the bouncers helps). The cocktails are about $20 each and the views are amazing. The hotel itself doesn't shy away from a great decor and even staying on the higher floors you won't be affected by the noise from the club. The staff did fail to mention the Biergarten and other places within walking distance that you could try so do your homework, the meatpacking district and west village have tons of great places.
| 3 | null |
Great location awful service
I travel to the area often and I have never experienced such horriffic service from night and day managers to the clerk who lied about deposits held to all the guests. Never again will I stay there, I would rather commute from Maryland on a moped than deal with them. I never did get an answer why a cable was run under the carpet when you enter the room.
| 1 | null |
Lovely hotel
We really enjoyed our stay at this hotel. We were able to upgrade for a small fee to a large corner room with a view. NIce to have a hot breakfast every morning included. The location was good, we walked to the Mall and to the Metro station. I would stay here again
| 5 | null |
Just great!
Everything was just great and they upgrades us to a suite with no extra charge. I will go back there again...oh and it's close to EVERYTHING!
| 5 | null |
Average
The hotel room was furnished with modern, relatively new furniture. The bathroom and vanity area were updated and in good working order. Everything was very clean and in good order. Housekeeping was very good. The carpet that joined the tile in the bathroom was pulled up and frayed badly, creating a tripping hazard. The biggest issue was the non smoking room had been used by a smoker....the bathroom smelled like an ashtray! Wireless internet in the room did not function. The business center computers worked well and the area was well equipped. The staff was very friendly and helpful.
The ashtray smell was the primary negative in the stay....but such a mistake cannot be overlooked.
| 3 | null |
Weekend downtown.
not bad. They could improve the smile and hospitality. Well done overall.
| 4 | null |
Just O.K.
My husband and I stayed for one night using SPG points on Saturday, May 12, 2012 for one night. We are SPG members and love staying at SPG properties whenever possible. This was our first visit to this hotel and we were looking forward to finding a new spot to stay in the Philly area. We were especially pleased with the location near to Citizens Bank Park and the easy taxi ride to the ball park.
Upon check in we were issued keys to a room on the fifth floor. We went to that room and the keys did not work. A member of your house keeping team also tried to assist us but it did not work. In addition, the room we were assigned had a “green” hangtag on the door handle which I thought was odd. Usually unoccupied rooms do not have hangtags on the outside of the door.
I went back down to the lobby to have the problem rectified. Unfortunately there was now a line of people waiting to check in. We were in a bit of a hurry as we needed to make a Phillies game. Eventually I got a new key, and a new room number. This room key worked. By the way, the elevators are terribly slow. For having only five floors in the building, one would think they would be a bit quicker.
When we entered our room the temperature was quite warm. We set the thermostat to 65 or so to cool it down while we were gone. We were only in our room approximately ten minutes as we had a cab waiting to take us to the game.
Upon returning the room was still very warm. The temperature exceeded 72 degrees! When I went to lock the door, the door would not latch. The steel safety bar worked but not the turnkey lock. I called the front desk to alert them of the problem. They offered to send up maintenance but that was declined as it was 2am and we needed to go to sleep.
In the morning our billed arrived under our door and it had a charge of $34 or so. This was incorrect as we were staying on our SPG points. Once again, we had to visit the front desk. The problem was quickly rectified and we explained our other issues. The front desk staff noted those issues on paper and said she would be crediting my SPG account some courtesy points. As of today, I did not receive any credited points. I sent a letter to the manager requesting he contact me but I have not heard from him either.
Regarding the property in general, it is close to airport but a distance from center city Philly. The room was adequate size and the bedding was comfortable. Because of all my issues and the lack of communication from the hotel manager, I will not be returning. I will go back to my favorite hotel in Philly...the Sheraton on 17th and Race Sts. I have never had a problem there!
| 2 | null |
Their computers are always down!
I invited my parents and my daughter to stay in W Washington for Celebration of my fathers 77 Birthday! First, nobody helped us with the luggage at all, than it took a lot of time for check-in , because there was sometng wrong with the computers. The rooms were rather good ,as well as the Hotel design. But when we checked out the computers were DOWN AGAIN. So the lady at the Reception promised to e-mail our invoices. When I received them I found 2 extra charges for $100! It took me 40 minutes to explain to them by phone why it is overcharge (we had 1 car for both room - I drove the whole family from NYC) - but I am still waiting for their resolution. Looks like they do not believe the CUSTOMERS...
| 2 | null |
Nice but...
We just spent the night in an executive room on the 2nd floor. The room was large and well furnished with 2 very comfortable double beds, 2 closets and sitting area. The bathroom was tiny and the mirror which is on a tilting bracket would not stay in position so it tilted down towards the sink. The view out the window was a dreary gray side of another building and the room was very dark. The heating system fan was very loud but it did help drown out any noise from the outside streets. The front desk staff and concierge were extremely nice and helpful. So I would stay there again if I could get a room with some type of view. There are numerous places to eat within a block especially on School Street. Used the valet parking which worked out well.
| 3 | null |
Definitely good points...and definitely not-so-good points...
Back again for another round...and...ok, not as GREAT as last time - but not that bad, either...
Yes, tremendous changes have been made at this location, mostly affecting the front Lobby and dining areas, and I must say, these changes are dramatic! The Lobby is now on the 2nd floor, facing the west, and is very well appointed. It looks very nice, shiny and fresh. Of course, with the fresh, popped, popcorn smell waffing through the air as you check-in, how could you go wrong?!
Check-in was easy, and we were afforded a slight "upgrade" because of our Gold Key status. We booked well in advance, took advantage of the "Web Rate", and were glad we did: we were paying HALF of what most others we understand were. We were in at $76/night for a King room, and were upgraded to a double-suite for the same price.
The room, however, (and as many have commented on before), needs some serious updating. We found it (grossly) ironic that as we enter the room and are overcome with the stench of cigarette smoke, a sign on the little round table in the room indicates, "You will be charged a $250 cleaning fee for smoking in this room. Thank you for keeping this room smoke-free". Riiiiiiiiiiiiight! Oh my gosh it was AWFUL! However, after a few minutes, the effects of the 2nd hand smoke have taken ahold, and you almost get used to it. I mentioned this to the Front Desk Management who offered to "mask" the stench with a spray, but I declined - so the onus, I suppose, is on me. It just would've been nice if I hadn't had to smell it in the first place.
As is Drury's continued promise of the "Extras aren't extra", the food still continues to flow. Morning and Night. We took full advantage of the 5:30 Kickback, with the first night's offerings of: salad, potatoes, meatballs (not advertised!), hot dogs, mac/cheese, chedder cheese soup, pretzels, nacho chips, regular chips, SODA, salsa, celery/carrots, and so on. Seriously...if you're not afraid of the sodium and carbo explosion, heck, save yourself a few bucks and enjoy the food here.
Of course, for those that par-take in alcoholic beverages, don't forget about your 3-a-night punch-card, that gets you 3 alcoholic beverages per-adult! It looked really popular - however, since I don't drink alcohol, I wasn't able to accurately experience the benefit. My daughter, did however, enjoy her Shirley Temples, as usual.
Sure, it gets busy, but they keep bringing the food out, and never run out. And when you're done with all that salty, good stuff, have a bowl-full, or cone-full, of their chocolate, vanilla, or mixed ice-cream composite. It's kind of like the ice-cream you get at SouperSalad, or Sweet Tomatoes, Chinese buffets, etc. But, you're going to appreciate the "cleansing the palate" this has on you, that you actually enjoy it! And, it was enjoyable - don't get me wrong - I'm definitely not knocking the stuff. :)
With all that food down the hatch, who needs dinner now? Myself and my daughter ate enough to definitely get us through until next mornings' buffet hot breakfast, and with the sodas and popcorn flowing until 10, you are SET!
Parking is in a garage shared with the Holiday Inn next door. It seemed pretty safe, well-lit in most areas. Has a need for a passcode to get IN and to get OUT...
The pool and hot-tub were well attended by the guests of the hotel, and it looked to be well cared-for. In fact, I think I recognize the maintenance staff here who've been here for quite some time now. They seem to actually enjoy their job, which makes their productivity that much better.
Breakfast (yep, back to food again...why not, I'm a guy!)...was full of the usual carbo-sodium-n-fattening necessities of any morning routine. :) And it was all so yummy! Bagels, bread, 4 waffle makers, donuts, eggs, sausage patties, breakfast fried potatoes (oh my gosh those were good), biscuits, gravy, condiments for making quick Migas, dry cereals, cooked and dry oats, yogurt, oranges, bananas, orange and apple juices, even soda! Hmmm...what have I missed? :)
(running out of space on this review I see...)
Short of some noisey kids running the halls for some time, I think our overall experience was a decent one, and if you're open-minded like we are, and not "stuffy" about places like this, then this hotel will probably be more than adequate. It's location next to the airport, and off of 410, make it strategically smart for getting to all the various tourist traps and malls (Northcross is literally a 1 minute drive down the service road!).
Can't wait to get back here! Think I'll go book our next weekend getaway right now...
| 3 | null |
Room was too small and crowded
We were at your hotel in San Antonio for a business conference. The rate was ok, but not for a room that size. It was tiny and very badly arranged. We could barely squeeze between the wall and the bed, and between the TV and bed on the other side. A flat screen TV mounted on the wall with no cabinet under it would help that problem. And there were no comfortable chairs to sit in. It was not a room to give a couple, maybe a single person. Also when we sat in the straight back uncomfortable chairs to watch TV, the bed post was right in the middle of the screen.
| 4 | null |
the good, the bad, & the worse
Good price, but you get what you pay for...
Had a jacuzzi tub, but no drain stopper/plug so a useless amenity. Front desk staff was pleasant. Great that hotel has gone all non-smoking, but room still smelled nasty. Windows actually opened, but apparently the smoking area is right beneath the windows. Ceiling fan was a nice touch. The breakfast was made to order & good, but had very limited options. Bed was soft, but overly soft & I woke up achy.
Carpet was filthy (leftover chocolate chips from previous guest still on the floor!) & stained with what looked like vomit; stains on bedsheets (gross!); heater/air conditioner noisy & falling apart; outlet for coffee maker didn't work; fan in bathroom didn't work; some lights didn't work and fixtures were falling off the wall. Could not get past the nasty smell, & just felt dirty in the room.
Apparently some rooms have been renovated, but I guess those are not the discounted ones. We probably would have been better off at a Motel 6.
| 2 | null |
Good for singles and couples
It is a decent hotel for singles and couples for one time. It is right in the heart of everything, near Market Street, a trolley line, Chinatown down the street. Price is very reasonable - I would highly suggest calling the hotel for a rate if planning a stay. I went to one of those travel websites, was quoted for one price, then went to another, was quoted a price a bit lower. I called the hotel directly and got an even lower rate. They don't accept AAA, nor do they accept gift cards from BedAndBreakfast.com even though they are listed on the site. The hotel includes complimentary breakfast - which includes a choice of eggs (any style) or french toast, both of which are delicious, orange juice, coffee/tea, and self-helping of a few simple cereals (cheerios, corn flakes, wheaties). There is no AC in the room, just a ceiling fan. While I was in town, the average temperature was around 60F, so it worked out ok! But, if the weather is looking to be warmer just be aware - especially since my window would not stay open (the locks would not engage to keep it open). The hotel itself is very cute and maintained very well (they were refurbishing a few rooms and redoing the paint in the entrance while I was there). What I noticed is that not all rooms are built the same. My room appeared to be something out of 100 years ago, something that reminded me of the Dolphin Hotel from the movie 1408. Although a room across the hall appeared to be a bit more contemporary. So unlike most chain hotels, rooms are not standard (perhaps the refurbishing is intended to change that? no clue...). No HDTV's here, all SD CRT TVs, although I never even turned on the TV since there is so much to do in town. Beds were comfortable and felt clean. Bathroom was clean, just the room I was in had a shower that seemed like it was taken from France circa 100 years ago...tub shower, big vertical post with shower head, shower curtains surrounding the whole tub. The room across the hall had a standard stall shower, though. The front desk closes at 11PM so they give you a key to the front door, which locks after 11PM. Noise level is low, although I was not facing the street (my view was of a small, walled-in courtyard, which was very quiet) which may be loud with the trolley and traffic among other things. Valet parking is provided at a reduced rate at the garage across the street from the hotel - $24/day or something - charged to the room.
Would I stay here again? Probably not. Not because I had a poor experience, quite the contrary. I had a very nice experience. Just, I like a hotel that is a bit more...standardized. Ya know, a hotel where you know all the rooms are alike, you know thing sare maintained at standard levels. It is hard to describe, I just get a better and more comfortable feeling when I stay in chain hotels like Hampton Inn or the sort. If I come back to SF, I think I will spend a little more money and stay in a hotel like the Marriott or the sort.
| 3 | null |
DO NOT STAY HERE!!!! RUN AWAY!
I booked this hotel through a website i.e Kayak, Orbitz. When I arrived, there was absolutely no parking at all- absolute chaos. I immediately call the website which I booked the hotel through, they called the hotel. They both agreed I should be billed; however, this hotel did bill. The security guard was telling everyone to park where ever- handicap parking, emergency areas, fire hydrants you name it. So people were even getting into arguments over parking. The security just stood there.
As to my refund, the hotel staff denied even having a conversation with the booking dept. Still waiting on my refund.
It turns out this location is part of the Wyndham franchise.HORRIBLE, DIRTY, IN THE GHETTO!! I do mean ghetto.
| 1 | null |
Hilton comes through again: they reward loyalty
Our flights from Alaska got completely cancelled, and we had to scramble to rearrange our travel back to Kansas City. Not easy to do at the end of summer. We are Hilton Diamond members, and even the loyalty program couldn't get us a room at any of the airport properties. So I called the Doubletree directly, and the front desk called Hilton and non-Hilton properties trying to get us a room. Amazing. Roxanne called me back within 30 minutes with a room at the airport Hilton, which was perfect. We had a great steak dinner in the hotel, a wonderful breakfast the next morning, and a restful sleep after two days of sitting in the Nome airport.
I've always wondered about the value of hotel loyalty programs. Well, with Hilton, our loyalty has been returned with a great deal of value -- free internet, free breakfast, quick check-in, and very very dedicated service. Roxanne proved it.
| 5 | null |
Vacation for Beer Fest
This place is falling apart. Everything was cheaply repaired. The towel rack was hanging half off the wall and if you put a towel on it, the whole thing fell out of the wall. The shower curtain, same thing. The room didn't have a phone, likely stolen. The thermostat didn't work (wouldn't turn off or change temp) and was stuck blowing 95 degee heat into the room, forcing you to keep a window open. Multiple trips to the front desk proved messages don't get passed on. The halls in this place were uncomfortably hot. On a 70 degree day, the heat should not be blasting uncontrolled.
On the bright side, easy to get too, easy to find. Pricey for the lack of quality. The breakfast was okay, but the room was dated and terribly worn out (wall paper separating, carpet frayed and duct taped down, damaged furniture, counters held up by 2x4's.)
| 1 | null |
Cozy hotel in Midtown Manhattan
the hotel is a boutique style hotel, the rooms are full of old furniture so you have the feeling to go back in the past, which is quite cozy. The room was certainly big enough, we had a twin bedded room with 2 bigs, great comfy beds!
the bathroom is spaciois as well and all furniture from the past is kept as well but all worked well.
The location is perfect, 5min walk to Grand Central, 10-15min walk to Times Square and a bus stop just across the street.
Breakfast is easy to get as within 100m walk from the hotel, there are more 5 cafés to have breakfast and lunch.
The disadvantage was the room temperature, we were there in January and we had to open the window all day to lower the temprarture, the heating was not on but there was a heating tube coming thru our room which was incredibly hot so this tube heated up the whole room.
The advantage of being on Lexington Av is,that the noise is less at night, during the day it is a busy avenue, but once rush hour is over, it is quite quiet for Manhattan
| 3 | null |
Avoid it
The rooms are tiny. Bed sheets are sandpaper. a/c is super old and does not work (we were sweating all the time). You have to wait a long time for the elevators. We were hearing people in the next room all the time (coughing!), There is no hot water after 6 pm. Overall, very terrible experience for too much money.
| 1 | null |
Not worth the Price
I know this is a "great hotel" chain but what constitutes "great." It still comes down to basic services and courtesies. Staff was stiff, we had no help with luggage, had to drag the bags up to room. Front desk staff was not very helpful, small lobby, cold, nowhere to sit. The bar area was nice, large and comfortable. Room was small but well appointed. Maybe this is the culture of hotelling in the big apple, I've seen more gracious staff at a Comfort Inn!
| 3 | null |
Gone Downhill in the past few months
I almost lived in the property for about 18 months on 2010 and 2011 right when it opened as my company has office in the NY Times building at the end of the street.. Stayed here for a few nights last week and it has gone downhill. Here are the issues; carpet in room is nasty dirty and stained. GROSS.. Shower barely drained. Mold in bathroom. AC did not get cold enough. Free Breakfast not as good as before. Price has gone up considerably. Internet is super slow. Could barely even check my mail let alone work in the evenings. This place was awesome last year but now it's below average and the rates have gone up. No way would I spend the money for this now as for these prices there are better options in the area.
| 2 | null |
Noisy, Dirty, Forget it
I stayed here on a Saturday night, not knowing there is no noise ordinance on Beale Street, and not knowing the windows are not double glazed, and there is no quiet room in the hotel. I was surprised to not have been warned. When I asked at the desk, I was handed ear plugs and told people come there to party, drink and stay up all night. Silly me. The room was okay, except for the floors. The carpet needed to be washed - it was sticky and gross, and there were scattered pretzels and crackers on it. There was hair in the tub and on the bathroom floor. Yuck. All for over $200, and I had just spent $50 on a room in Brownsville that was about the cleanest room I have ever stayed in. Like I said, Silly Me. Plus I could hear people talking through the walls at all hours.
| 2 | null |
Perfect end to our holiday!
This hotel is perfect for touring the Gas Lamp Quarter and a very short walk to Petco Park. Baseball is an experience not to be missed. Hotel absolutely fine. We had a quiet room, perfect for our short stay. Food by the pool spot on and all staff helpful and friendly. Pool fine for a central hotel location. Reasonable charge to extend room and wine hour is a very lovely touch! Would recommend this hotel to anyone that wants a comfortable stay whilst discovering San Diego!
| 4 | null |
Convenient/comfortable, but...
The Hyatt at Denver Tech Center was convenient in terms of location to the wedding destination I was attending. Check-in service was fast, friendly, thorough, and detail-oriented. The room was nice. Beds were a little saggy, but that doesn't bother us. They did offer a smoking-room option on the 3rd floor. The bathroom and shower were nice and modern. The hotel offers a second-floor cafe and a sports bar, both of which are nice enough.
My criticisms are as follows:
1. Walls are paper-thin. Within 30 minutes of arrival, I was preparing for a shower, and suddenly jumped almost out of my skin because I heard the sound of a deep bass, male voice that sounded like it was RIGHT behind me. Fortunately, it was out in the hallway. Unfortunately, it seemed like the walls were built to CONVEY such noises as opposed to blocking them out.
2. Parking. The only parking option made known to me after asking multiple questions about it was to pay $10/day for the parking garage. This is something we're just not used to having to pay for at hotels. You get unlimited in-&-out privileges for the $10/day, but still...
3. Wi-Fi. This is honestly the first hotel we've ever stayed with that charges for ANY wi-fi access. I am sure this fee subsidizes the Hyatt to keep new, stable, and fast equipment on hand, or at least I hope it does, but I am of the opinion that there should always be a free option, even if it crawls. Two options - standard and premium, and both cost at least $10/day.
4. Brunch service for a group. I happen to know that the bride and groom for this wedding were on-the-ball (they live in Denver and are very familiar with this hotel) and booked their room block and brunch accommodations when no other wedding parties had booked. Despite their diligence, two other sizable wedding parties (comparable in headcount to ours) were seated and served first (even though reservations were at the same time). Also, I would be remiss to fail to mention that we weren't even allowed to SIT DOWN at tables until almost a half-hour after the reservation time. Furthermore, NOT ONE of the management staff that were regularly milling about the second floor talking on their earpieces and smiling at all the folks who apparently deserved to sit down more than us took time to stop by and see why about 30 people were clogging up the second-floor balcony.
On a positive note, the bright side of the store was a young lady named Charlotte, who did the job of a manager and very bravely approached our group to see why we were congregated there without being seated or served. Charlotte did what her managers simply chose not to do, and IT TAKES GUTS to walk in to ANY crowd of people and find out why they're not receiving the service they paid for (not to mention, it was a wedding group, which means there was a bride involved who did NOT get what she paid for out of her wedding reservation! Danger danger danger!!!). I was very surprised at this, given that any wedding party has the potential of 30+ referrals or more, and it wasn't until Charlotte did her job that some manager finally came scrambling over to apologize all over himself.
5. Check-out. This was done in-person, and I was never given a full confirmation that I was even checked out. I got a receipt printed, but I didn't have time to stick around while the service desk fellow gave me cheesy smiles and told me that brunch charges still hadn't hit my account, so he couldn't check me out...the staff knew I would be participating in brunch that would be charged to my room, and were made aware the day before. Seems like it could have been made a little more efficient there.
Overall, the essentials were there, but if I'm spending triple figures on a hotel room, I don't want to be nickel-and-dimed for every little add-on (and especially not to park there). We slept and bathed just fine, so if I have cause to be in the Denver downtown area, I wouldn't mind staying there again.
For business travelers checking in solo or in pairs, thumbs up. Groups: beware of failures in service if you book during peak times!
| 3 | null |
Nice place
Stayed over the weekend and enjoyed our time. Nice bed, but the room was a little tiny. Just needed a place to sleep and was out having fun the rest of the time, so it wasn't that big of a deal unless your girlfriend really packs a lot. It's right on the 16th st. mall which makes anything downtown really convenient. If I went back I would probably stay in a different place. Biggest pet peave is the instant eggs at breakfast. For a nice place and $15 for breakfast it shouldn't be too hard to have good eggs and not have to chissel out the granola from the container.
| 3 | null |
Ok for a short stay
Stayed there last night and have to say that the location is fantastic. Close to the subway and to the park. The hotel is very loud and the walls are paper thin. I could hear everything that happened next store. When it rained over night it sounded like it was landing on tin so pretty disruptive to sleep. The bed was comfortable, the bathroom was small but was updated so it was fine. The staff was very helpful. Great for a quick visit but if staying a long time may not get great sleep. But, would probably stay again due to location.
| 3 | null |
Not Pleased
The bathrooms were nasty, and the room had roaches. Disgusting!!! I kept my luggage on the bed, and I brought my own blanket.
| 2 | null |
Good Hotel but needs to learn from its Mistakes!!!
We stayed in the Liaison for 3 nights in Nov 2012, having read some of the reviews i can see there are some recurring problems and Management really needs to learn from this!!
The Good
Large comfortable room with 2 very nice queen beds,
Very clean and well maintained
Public areas very clean and well maintained,
Lift more than adequate.
Nice little shop (not well advertised) which is open late if you have munchies.
Staff very friendly and helpful (apart from 1 doorman see below for details which unfortunately means the service rating was poor)
The bad
Wireless in this standard of hotel should be free throughout, Charging for it seems like a really daft thing to do as it means the lobby is always crowded with people making it seem very small and disorganised.
No hotel should produce a check out report at 3.30 am unless the customer is checking out at 3.30 am. They do this for speedy check out however it made check out a lot slower as we had to add extra bits on to it, it also looks on the bill like the amount has been taken already without permission (even though they assured us it hadnt!!! ) i havent checked my credit card bill yet!!!
The ugly
Breakfast included should mean breakfast included. Breakfast included should not mean up to the value of $50.00 per room and oh by the way its between $15 to $20 per person for a decent breakfast so you will have to pay extra if you want both coffee and orange, oh and by the way you have to pay extra for tax.
DO NOT use the door man to get a taxi for you. We requested a taxi from the door man and even though there were 2 waiting outside he waved them on and waved an old taxi over ( we have since realised this was probably a friend of his). We were only going to union station (5 min walk) but as we had 5 bags we decided the best thing was a taxi. We asked the door man what he thought the cost would be (we have been burnt by not asking before) and he advised not very much at all. When we got to the station the meter stated $5.50 (quite reasonable we thought) however the driver insisted we pay an extra $5.00 as we had 5 bags ($1.00 per bag). We didnt have time to argue as we were late for our train. We asked in the station and were advised that this was not standard policy in DC. We then asked another door man when we were in New York and were told that they had never heard of that policy in any state. As you can imagine this left a very bitter taste our mouth.
I would consider staying in this hotel again as the location was perfect but i would also look at others in this area as it was not perfect by any means.
| 3 | null |
Great Hotel for GWU & Foggy Bottom Area!
Great staff, location, and very spacious room! Also close to Lincoln Memorial & Georgetown!
| 5 | null |
Wonderful Anniversary
We stayed at the Sofitel for the first time to celebrate our anniversary and had a fantastic experience. The service was excellent from the moment we checked in (the staff informed us that our room was upgraded to a Junior Suite since I noted it was our anniversary when I booked online). We found the hotel to be very clean, comfortable and well appointed. The staff was extremely friendly and helpful and truly made us feel special. As many reviews have noted, the location is great with many restaurant and attractions nearby. The value was great compared to other luxury hotels in the city - be sure to consider special hotel packages which include options such as breakfast in bed, complimentary champagne, etc. We travel enough that we have a pretty good frame of reference and I can't imagine a much better experience for the value. We could nitpick, as I believe some of the less positive reviewers have done, but overall it was a great experience and a very memorable anniversary!
| 5 | null |
surpris
When we arrived, we felt we not really welcomed: "picture ID and credit card", that was not really nice. We said 'hello' first. No one proposed to help us bring our luggage from the street into the hotel, then into the lift.
The very tiny breakfast room lacked often fresh coffee: guests had to inform staff that there was no coffee, jam etc. Staff apparently is too busy, but we as guests expect some more care. You had to pay for that poor breakfast if you like or not.
The management should be criticised: 50 rooms but only 5 small tables for breakfast !
The climatisation was extremely noisy also in our room. It looks like it is not taken care of.
| 2 | null |
4 Kiwi's in NYC
After contemplating many hotels we finally settled on the Bedford. It is very average and I believe overpriced. Nice sized rooms and good location but that's probably all its got going for it. Stayed in a 1 bedroom suite. The beds were just terrible. We all had backache! Had to walk through the bedroom to get to the bathroom which was hopeless when one of our party goes to bed early and the other 3 of us had to fumble our way in the dark just to brush our teeth. Grand Central Station is very close which was a bonus as we used the subway to get everywhere. Sorry to say I cannot recommend this hotel and would not stay there again.
| 3 | null |
Clean, comfortable, convenient
This hotel hits the mark on all the important aspects of a night or nights away from home. It appears that there has been a recent renovation, as the fixtures and furnishings had little wear and looked new. I loved the bathroom and heavenly shower, but not as much as the comfy bedding. The restaurant downstairs was great for drinks at night, but just OK for lunch during the day. I would give this hotel a 5, but at this price point the aforementioned pleasantries are expected and the service, although good, was not amazing. Overall this was a great stay and I would recommend to those visiting the area. ;
| 4 | null |
Perfect location
Stayed with friends. We paid extra for a room with a view, and it was worth it. Got upgraded to a corner room and had the most spectacular views. Good beds, very good service especially from the concierge desk. The hotel has a good location, close to subway stations (one just outside the entrance). Even though it was expensive to stay there, we paid approx $ 500 per night per room; it might still be my new favourite hotel in New York.
| 4 | null |
THE Place To Stay in Center City
My wife is from Philly so we go to town several times a year to see her family and always stay at the Westin. It is generally pricey but worth it. Good service, clean rooms and a nice Sunday buffet breakfast. Valet parking is as expensive as heck (about $45) but that's about the only drawback. A good spot to hold weekend events too!
| 4 | null |
Great location!
Stayed one night for a conference at the Convention Center, which happens to be right across the street. The hotel is also only 6 blocks from the great Larimar Square and walking distance to the Pepsi Center and Coors Field.
Staff was friendly and the room was clean, but few things made this hotel standout amongst some of the other great downtown hotels that offer more creative little touches (free milk and cookie hour or cocktail hour at some other downtown hotels...). The view though was nice since it is neighbors with the Convention Center which happens to be shorter than the sky scrapers offering a view of the snow capped Rockies.
Vallet will hold your car even past check out, which given expensive downtown parking, saves you from having to double pay for parking.
| 3 | null |
Book over the phone or get a surprise on your credit card statement!
First, the good: The hotel is clean and in a great location, just off Washington Square in Venice Beach.
ow, the bad: We made our reservation through Southwest Airline's website in a package deal with our plane tickets. Weekend rates were slightly higher than weekday rates, as was expected, but the overall price was good. When we checked in we were told that we'd already paid (though the charge hadn't shown up on our credit card statement). Upon checkout, we asked for a receipt and were refused. Specifically we were told that since they'd already charged us (they hadn't), we didn't need to sign off on the charges, so a receipt wouldn't be provided. Uh okay... Then the charge shows up on our card, much higher than the rate we agreed to when making our reservation. After speaking with the manager on the phone, we were told that because the reservation was made with a third party (not an Inn staff member over the phone), the rates could change without notice and a refund would not be issued. We again asked for an itemized receipt and was given the run around. When the manager finally agreed to provide a receipt, he made it difficult. We had to receive a faxed form, fill it out, and fax it back just to have him snail mail a receipt (or so he said...we've yet to receive it).
The other issue was that the Inn was under construction. To be fair, we knew this was happening as it was mentioned in our reservation confirmation. However, it was stated on that confirmation (and posted all over the Inn) that the construction would be confined to 9am-5pm Monday through Friday. This was not the case at all! Construction noise could be heard at all hours on all days that we were staying there (Thursday-Sunday). Additionally, the water was turned off not only during the posted construction times, but on Saturday as well. When we mentioned this to the manager while discussing the room rate increase, he stated that he knew for a fact the water was not off on Saturday during our stay. After arguing, he finally said he'd take $30 off the bill after discussing the water situation with his construction crew.
All in all, we weren't in the room much during our trip. When we were, it was a constant source of irritation. We won't stay here again because of the poor customer service.
| 1 | null |
Bentley NYC not up to scratch
The hotel was promoted to me by the travel agent as a 4 star hotel. I would compare this to a budget hotel, but it is not budget priced. We were told when we arrived that the restaurant was closed for refurbishment for 2 weeks, that was not very useful. We found out on the last day that it was in fact open, and we could have gone there. The walls were thin and you could hear almost everything in the next room! The windows were also thin and not double glazed, so even from the 20th floor the traffic noise was unbearable. It was also a 10 minute uphill walk to the nearest subway station.
The good points were that the staff left you alone (good in our case) and that it was not too far from the centre of the city, and the neighbourhood was ok.
| 2 | null |
Nice, but not a good value
We stayed two nights in a partial ocean view room. The room itself was very nice, spacious and well appointed. The bed was new and one of the sleep number beds which can be adjusted differently on each side - we did not bother. Nice seating area with sofa and chairs and a desk area. The in room wifi is included, but was a little weak. There was a kitchenette with a fridge, microwave and dishes provided, which was nice to have for snacks and light breakfast items. The front desk staff is helpful and friendly. Parking is in their garage and was not included - we paid since parking is very limited and hard to find near the beach.
Beach toys are also provided complementary; however, they were all out when we asked. One nice touch is to have public computers available on each floor near the elevators instead of at a central business center; however they were frequently down when we were there and we could not print our boarding passes.
The hotel is located on a bluff right above the beach and has wonderful ocean views. The pool is small but fine. Beach chairs and cabanas are also included, which is nice. The first night the pool area was out of towels and chair covers, with no linens being refreshed.
You could see a bit of the ocean and the pier from our little deck, but you also saw the parking lot next door and most of the ocean view was blocked by a tree directly in front of the deck. Sadly, the tree did not keep out the noise and activity of the neighborhood characters in the parking lot. The public restroom is next door and it tended to be the congregation area for homeless and drug users. I understand the hotel management is not responsible for this, but at about $600 a night (with a discount), that is not the scenery or noise I want.
And that’s the problem with the hotel – it’s a nice hotel, but it’s still in Pacific Beach - I kept thinking that for the same amount of money I could be staying at the Ritz in Princeville, Hawaii instead. And the little glitches become annoying at this price point, making it a not great value. I would love this hotel at about half of what they charge – but at this price, it’s just not worth it.
| 3 | null |
Very nice.....
Hotel Elysee is a delightful hotel, recommended by friends. While not the "trendy, contemporary" place that many boutique hotels have become, the Elysee maintains an old-fashioned, classic style in the middle of NYC. Great location, excellent service, nicely appointed rooms and baths, perfect breakfast on the 2nd floor...all very nice. Definitely attracts a set crowd, from Europeans, older travelers, and "regulars." While the decor seems "dated," (and the AC was quite loud) the hotel is so well maintained and extremely clean, that it didn't matter one bit. Our room with two doubles was perfect for a parent/child weekend. We will be back....thank you!
| 5 | null |
2 Females, 1st Time Visitors
This was a first time visit to Manhattan and we enjoyed the Edison. Two twin beds in the room gave us enough room to move around. Small sized bathroom, but not a reason to not book with this hotel. Good rates, no noise (even though room was next to elevator), perfect location; right by Good Morning America show. Location was more than excellent. Danny's 24 hour deli next door was perfect for the morning breakfast and coffee and $2.50 large-sized water to have during sight seeing. The Gray Line could be reached at either end depending on if you were going uptown or downtown. The TKTS was a block away to get Broadway tickets daily. We walked to Columbus Circle and Central Park and felt extremely safe. We LOVE New Yorkers!
| 4 | null |
Madera was excellent!
I typically look for a Kimpton hotel when I travel for work, primarily because of wine hour, but the accommodations are always very nice. This hotel was fantastic! The staff was very friendly and recognized the guests night after night, carrying on conversations like a friend would. The lobby (where wine hour is held) is small, but it works well for getting to know the other guests and do a little networking. I met some very fascinating people from Australia during my stay. Not too far from the metro and anywhere you want to go in DC. The neighborhood was fairly quiet for the city; I had a great balcony room, and since the weather was nice, I could leave the door open and not be bothered by annoying city traffic. The staff, the location and the Kimpton reputation all made this a great place to stay!
| 5 | null |
Not so luxurious
The property is historic and unique, but I was disappointed with the hotel, specifically with the room. Along the hallway to the room, all the corners are very dusty and some had spider webs covering them. In our room, The carpet was stained, the scale was broken, the curtain rings were half pulled from the rod, the hairdryer plastic layer was severely peeled off (which is a safety and healthy hazard). Most of everything in the room was so dusty, i.e. tissue box, vanity tray, telephone, TV, desk, etc.. The A/C was really noisy, and the location of the room was really noisy at night too. We could not ask for a room change because we were told the property was "sold out." As soon as we walked out of the property to go explore, we saw some homeless people camping out on the side of the property. After 2 nights, we checked out and went to a Marriott property. No bums, no dust in the room, and everything was fully functional at the Marriott.
| 3 | null |
Our Second Wonderful Visit
This was our second stay at the Hilton University City. It was just as wonderful as our first visit. We arrived early and were immediately checked in by Stuart, who will go out of his way to meet every request. We needed two rooms, close by each other. Stuart checked us into 2 rooms on the 22nd floor, upgrading us, due to our gold Hilton status. The rooms were available immediately and very close to each other. Both rooms were immaculately clean, and the maids visited several times a day, removing and replacing used towels and freshening up the room. Several times we were left trays of fruits and candies. One room had a view of Universal that was incredible. We could watch one of the shows, including the fireworks, from our room. Every time we walked through the lobby, we were greeted by smiling faces, wishing us a good day. Stuart stopped us several times to ask if there was anything he could do to make our stay even better.
This year, there were flavored ice waters in the lobby. These were very refreshing after being out in hot weather. We were given breakfast coupons for a complimentary elaborate continental breakfast or an even more elaborate complete breakfast buffet for only a few dollars. Each weekday, we received complimentary coupons for an afternoon drink and “light meal”, with a choice of things such as fried squid and cheeseburger sliders. They were all delicious. One evening, we invited friends to join us for their buffet seafood dinner. The food is unsurpassed, both visually and tastewise. Our guests, who were from the area, enjoyed the meal so much that they are now planning to bring their family members to the Sierra Café.
Our waiter, Alberto, was the most accomplished waiter I have ever met. He is truly talented. He stands by, inconspicuously and unintrusively, ready to whip away and replace every used dish without even being noticed. One day, we were served up a few stairs in what felt like a private dining room, with Alberto as our private waiter. I suspect Alberto makes every customer feel that way. When, one morning, my grandson was disappointed that the Shrimp Dum Sum hotplate was empty, Alberto went into the back room and returned letting him know that it was being prepared and would be served in 5 minutes. It was.
My son-in-law particularly likes the fruit nut bread served at breakfast. When he mentioned that, the baker came out from the kitchen and told him where he might be able to order that product, and then later followed up with an email with more information.
The outdoor swimming area is beautiful. Most family members enjoyed the pool several times. The water is crystal clear, and since the hotel is on a hill, there is a beautiful breeze, even on very hot days. Lots of big fluffy towels are available for guests to use at the pool. It’s a very relaxing area.
I have never seen service anywhere else like the service at Hilton Universal. From Stuart to Alberto to the superb maid service, this hotel makes its guests feel like royalty. We live 3,000 miles from this Hotel, but we are sure we will be returning again.
| 5 | null |
Dismal and abysmal to speak cordially
Rooms are awful. My socks were dirty every night when walking around. Staff is exceptional, very helpful at Front Desk, but breakfast isn't worth the wait, manager reception is chips and hummus every night, nothing else....breakfast pastries are frozen.
How can you charge these rates for the level of room you have. The property is old and dirty. Beds are so bad you can feel the wire substructure. A/C NEVER shuts off.
Drapes are torn, bath tub stained. TVs are old fashion tube teles and pictures are not what you would expect.
Very unhappy. What happened to 100% satisfaction? To speak with the manager feels like talking to a wall. "I'm sorry" gets old and unbelievable after being said for every concern esp. when you don't express any true sincerity.
Your hotel wasted my time and money.
| 1 | null |
Wonderful Hotel and Staff with Perfect Location
We were definately delighted with our selection of Hotel in San Francisco, we were a little unsure whether to stay at Fisherman's Wharf or Union Square. GREAT CHOICE!! for 6 nights. The location was perfect so close to restaurants, bars, cafes, China Town and shopping. The staff at this Hotel are amazing so helpful and friendly particularly at night with hosting drinks in the foyer. What a perfect way to finish the busy day with a wine and interacting with other guests. The coffee shop next door was fantastic for a bite to eat to set you up for the day. If you are staying longer than 3 days it's a good idea to get a 3 day pass for unlimited transport ( includes buses and trams) it cost $21 each and was well worth it. We used it often to get around for our Alcatraz tour, Fisherman's Wharf and general sight-seeing.
| 5 | null |
where service is an inconvenience
For the prices this hotel charges they should be going above and beyond on service...NOT! I just recently stayed at this property for 12 days on a business trip and was constantly disappointed.
1. My room was the first disappointment...tip to all who stay here...GO CHECK THE ROOM THEY RESERVE FOR YOU BEFORE YOU GET THE KEYS! Some are much better than others...DO NOT stay in 2014. My room was so small and SO DARK...one tiny window that looked out to a brick wall...no natural light at all. To change rooms was such an inconvenience that I just stayed and made sure to stay out of the room most of the time. The rooms are older and plumbing was an issue the whole time.
2. Room service will break you! $40 for breakfast which consist of egg white omlette toast and coffee??? Really??? Not kidding! Another instance I needed a fork so I called room service and they told me it would cost $5 for a fork! Really??? So I went downstairs in my pjs to the restaurant and got a roll up silverware myself...nice service Intercontinental...NOT! ALso another note on room service...whenever I did call them, they never once addressed me by my name or repeat my room number. Now when I am paying to stay at a place that wants to charge me $5 for a piece of silverware, I do have certain expectations and the Intercontinental never came close to meeting them.
3. Upon checking in a collegue of mine was sharing a room with another coworker...keep in mind that we are here 12 days. She was told they had a king bed. When kindly reminding the receptionist that there were 2 of them, the response was "we will get you a roll away bed"...really??? Yes that was their answer. Finding a room with 2 beds was an inconvenience to them.
4. I had flowers delivered to me during my stay and my friend wanted to make sure the flowers were delivered properly. He informed me that he had the hardest time just getting someone to answer the phone and when they did, the conceirge told him that I was not staying in the hotel! Once that mix up was solved, my friend told the hotel to deliver the flowers to my room and have them in the vase waiting for me...they were not. Note:I had not communicated with my friend of all the bad service I was experiencing. So his experience with the front desk was just ANOTHER situation.
5. They will charge you to use the business center and charge you for each copy you make! When I went in to use the center there was a homeless person sleeping under the desk! The center is on a higher floor not ground level! How can this get by hotel security???
I travel ALOT for pleasure and business. I stay in family b&bs to hotels to vacation rental properties and this was by far one of the worst experiences I have had in a long time.
The Intercontinental is expensive and their lack of concern for the guest is apparent.
Now a few good notes.
1. Great location to downtown CHicago.
2. Front door men are AWESOME...they know how to orchestrate taxis!
3. There is a Starbucks connected to the lobby and it is friendly and you can get coffee and a quick breakfast or snack for 1/4 of what the hotel charges.
4. Michael Jordan's restaurant is in the lobby and it is good although pricey BUT the bartenders make really good cocktails and are very knowledgeable on their craft as well.
My advice, Chicago is pricey anyways...there are SO many places to stay in the downtown area that are newer and less expensive. Save your money for shopping, sight seeing, restaurants and night life and stay elsewhere!
| 2 | null |
Bad experince in this hotel
We were not planning to stay here but we were attending a wedding and was told that the couple will incur extra charges if the reserved rooms were not booked by the guests
We did not enjoy our stay in this hotel at all. The place is dated and needs some serious upgrades. The room is small, not too clean and the plumbings are awful. The bathroom sink faucet was leaking and the shower has no pressure at all.
The ice machine in our floor was broken and I asked room service if they can bring us ice. I was told to go to the other floors to get ice ( we were in floor 14 and was told to go down to the 12th or 16th floor otherwise they will charge us for bringing us ice.
Seriously????
Anway my husband went down to 12th floor and the machine there was not working either and he had to climb up the 16th floor.
It's your machine that is faulty, so your guests should not have to pay for something you should be providing.
Staff were somewhat friendly but not that helpful. Looks like Doubletree has some work cut out for them. Not just the building but also in customer service. We would not stay here again nor will we recommend it to others.
| 2 | null |
Radisson Lex OK
We stayed at the Radisson on Lex. for a two couple weekend getaway to NYC. We stayed 3 nights, June 21st thru 24th,2012. The Hotel is in a great location- Midtown East. it is about a 12 minute walk to Times Square. It is 2 blocks from Grand Central Station. we got a great deal (for NYC) on priceline-$170 per night. We had 2 rooms. Even though we arrived late- about 6:00 PM, our rooms were not ready. The desk staff, apologising profusely, gave us complimentary drink tickets for the lobby bar. The Bar was very Eclectic. When we did get our rooms, they were SMALL but comfy. What are you hanging in your room for while you are in the most exciting City in the Universe?? I would stay there again.
| 3 | null |
Don't be swayed by negative reviews
After booking this hotel I decided to read some more reviews to see what other guests had to say and started reading comments about it being outdated, small lobby, bad service, poor location, unfriendly staff, so I started looking at other hotels to stay at instead and almost cancelled my reservation at Loews. What a MISTAKE that would have been. The hotel was wonderful, luxurious, great staff, comfy beds and bedding, unbelievable value for the price, a short drive to shopping malls and downtown, even shorter 4 minute drive down Mississippi to S. Gaylord St where you will find a 1 block hidden gem of restaurants, café's, bars, and shops. There is a liquor store, McDonald's, Starbucks, Jimmy John's, Walgreen, Old Chicago, and more all within a 10 minute walk. Of course if the hotel faces the mountains the lowest floors won't have as nice of view and the other side of the hotel will look over the parking lot, so if you want a good view pay a little more for the higher floors with mountain view. The morning sun shinning on the mountains and the city is spectacular.
| 5 | null |
Great Staff, Great Breakfast and convenient location
We love Hampton Hotels for family outings and this one served us well. The front desk staff was incredibly welcoming and helpful. When we arrived it was late in the evening and they offered our family complimentary snacks and water/sodas. Whenever we returned to the hotel from a full day of outings the front desk always offered a cookie or some other snack. The kids loved this.
The morning breakfast spread was wonderful. The food was always hot and plentiful, the area clean and the staff was on their toes! Our son is a big eater and he was filled up - waffles, eggs, breakfast meat, cereal, oatmeal, fresh fruit, pastries, toast/bagels. They had everything and we started each day with a full stomach courtesy of the Hampton. This also helped with our food budget as we spent $0 for breakfast every day.
The location was convenient for all of our outings throughout San Diego. When we first arrived I was concerned as the area appeared diverse with some adult entertainment and other questionable venues nearby. However, we did find a Noodles, a Walgreens and a Michaels nearby when we needed them.
The front desk was friendly and helpful. They helped with Sea World tickets and a renting a van from a nearby car rental agency. HANAH was great in helping at the hotel and after we returned home. She tried to help us track down a gps case that we had left behind somewhere in our travels.
We were able to obtain an AAA rate at the hotel despite it being Spring Break. The rate was reasonable and the parking was free unlike many of the other hotels I researched in San Diego.
We will definitely use this hotel again!
| 5 | null |
Central Location
I read all the trip advisor reviews before deciding to stay in this location. We were somewhat disappointed. The rooms had no view, we upgraded to a room with a sitting area. It was no bigger than our 1 of our traveling companions room - but we paid more. Another traveling companion had a room like ours but he paid the lower rate. The breakfast and evening wine and cheese were very nice. The hallways were very narrow, making it hard to move luggage. We were a group of five and we asked a couple of front desk people to call for a van taxi so we could all ride together. One staff member told us they didn't exist. When we walked to the corner we found one immediately. When we came back to the hotel we let them know that this service does exist. The next day we had the same problem with another staff member. They just didn't seem to want to help. The location is terrific.
| 3 | null |
Value for the money
I did not have a reservation but Maureen at the front desk was excellent. The suite was large and the layout was well thought out, as the bed was away from the door in a psuedo alcove which means you are not disturbed by hallway noises.
The bed was surprisingly very comfortable. There was a lot of towels and toiletries in the bathroom. The most important fact though was the overall cleanliness of the accomodation.
| 4 | null |
Great price, location and service
This is not a luxury hotel. It is a Hampton Inn but like any Hampton Inn it delivers a clean nice bedroom in a great location. The front desk was very friendly and helpful. The breakfast was great, nice omelets, wafflers ( if you know how to do them) and all kinds of cereals, juices, fruits etc. Very close to the stations of two of the subway lines. The bathroom was small but nice and clean. I did not need any more.
| 4 | null |
Classy hotel, beautiful views, & friendly staff
My wife and I booked this hotel for my birthday / anniversary getaway. We were a little hesitant not using our Gold status and points at our beloved Marriott as I have stayed there in the past (across the street). We found a great package on Expedia and decided to give the InterContinental a try.
That being said, upon check-in, our Room Specialist (Patrick Taylor) first verified for us that we were not being overcharged (which we were not). Patrick was extremely courteous and overly friendly. After some general small talk and asking the reason for our travels, he surprised us with an upgrade to a better view once he knew it was our anniversary weekend. We were in room 2301 and our window looked out at the Chicago River and the Tribune building. I don't believe it was a larger room than a regular King, but the view more than made up for it.
This hotel has a great location - right in the middle of everything. We were able to walk to the Navy Pier (15 min), great restaurants (Hubbard Street - 5 min), Millenium Park (10 min), and the CTA (5 min) was a couple blocks away where we made our way up to Wrigley, down to U.S. Cellular field, and back to O'Hare. We highly recommend the Park Grill at the Plaza in Millenium Park - stiff cold drinks for hot days! Lee, Brian, and O'Malley were great bartenders (just tell O'Malley that he looks like Russell Martin haha). Good tips are well deserved! Oh, did I mention it looks right at The Bean? From the hotel, we did take a cab to the Willis (Sears) Tower for about $6 just because we didn't feel like taking the metro there, but did walk back so my wife could further enjoy the city for the first time.
Back to the InterContinental. There were definitely a couple conventions going on and the hotel was packed with teenagers and adults awake at all hours, but you could hear a pin drop in our room. We never heard a sound!The bed was very comfortable; the towels just a little rough (and only 2 of each). The maid service was very friendly every day and happily accommodated any needs or requests (including more towels!). We left the hotel mid-morning after long nights and would sometimes come back as early as 3pm to freshen up, and the room was always made. Everyone from the bellboys to the bartenders at Michael Jordan's were always nice and helpful. We only stopped for drinks at MJ's once (3 drinks for about $50) so it brought back the reminder that we could have had free drinks at the Marriott concierge lounge.
However, the high class feel of this hotel, amazing lobby with the coolest front desk I have ever seen (perhaps short of the Caribbean), and the nicest staff will definitely make me want to come back again. Sooner rather than later.
| 5 | null |
GOOD HOTEL GOOD LOCATION
we stopped here for 2 nights on a tour had a plumbing issue which was sorted with in 5 mins of calling the front desk ,very impressed .overall rooms were good clean and had everything we needed but a bit tired, staff were helpful .nice breakfast across the walkway to the trade center and value for money .would stay here again.
| 4 | null |
Beautiful hotel... and the location is not bad either
We reserved a one-night room to attend a friend's wedding. It was a block reservation and we ended up paying about $180 for the night (Friday to Saturday). The hotel is attached to a mini-mall within walking distance to the picturesque Baltimore harbor. Hotel parking cost us about $28 for the night. The underground hotel parking is shared with mall parking so space is at a premium. The hotel lobby is beautiful and clean. The check-in staff was very nice and accommodating. The only hangup I had was that to reach your room, you have to pass by several conference rooms to this double door (which apparently separates the noise that would emanate from the conference rooms and the hotel rooms). Once we got to the double door, we walked down a long hallway until we finally got to our room. We found the distance from the elevators to our room annoying at best but the room itself was excellent. The size was almost 1.5-2x the size of a standard hotel room. The king-size bed (from the pillows to the mattress) was so comfortable and relaxing. We just found the placement of the tv odd compared to the location of the bed. You will know what I mean if you decide to book a room here. Overall, we throughly enjoyed our one-night stay here. You can't ask for a better location with the harbor and a mini-mall at your disposal. Brand-name restaurants (Cheesecake Factory, etc.) also litter the harbor so finding places to eat shouldn't be a problem.
| 5 | null |
hotel is ok, but location/parking is....
hotel is nice/clean and staff is very nice. The major issue is the location and parking lot.
I had to cut my seaworld night short being worried that I may not find parking. You can't even get your car out easily due the small spaces. I expected more for a ~$150per night. Who ever designed the hotel didn't think about the location/parking lot. I also had hard time finding the hotel due to its location; the street sign was even smaller than the store next to it. I would really recommend that management get a bigger sign and think about how to provide at least one parking spot per room!
| 2 | null |
Dated room and very disorganized shuttle to the Jaxport
We stayed here because of the proximity to the Cruise Terminal and the Cruise Package they offered, which included a shuttle to the terminal the day of the cruise. The room was dated, but comfortable, although the bathroom had some mold and a crumbling wall by the shower. The shuttle was a disaster. We were told to stay in our room and would be notified when they were ready for us. We hadn't heard anything and looked out of our window to see a mass of people waiting in front of the hotel. I called the desk and they said you better get down here and wait in the lobby. When we got downstairs it was complete chaos. The lobby was filled with people and their luggage, as was the outside entrance. There was a gentleman in a suit who was trying to organize the shuttles, but was failing miserably. Each time a shuttle showed up he was no where to be found and the drivers had to go look for him. Then he'd stand there with clip board in hand and call out room numbers for people to load. If he was outside the people inside couldn't hear him and visa versa. Sometimes vans left half full and sometimes he'd call way too many people. Instead of preparing for the next shuttle ahead of time, he'd wait until the shuttle was there and then would start trying to figure out who was suppose to go on the shuttle. There was no system in place and he was completely lost. Even the drivers were frustrated. We had flown in to Jacksonville so we didn't have a car to park, but were told we still had to pay the full package fair to get the shuttle. If I had known better, we could have stayed at any hotel in the area and gotten a cab for about half the price. Which is exactly what I will do next time.
| 2 | null |
Basic Marriott in good location
Good price for prime location just off Times Square. Room was small, which is not unusual for NYC, but the place was spotless. No view at all, just the building next door but we didn't expect much for the price. Two complaints, though, TV stations were fuzzy and shower was weird. Shower head was handheld and did not fit right into the holder - felt European in a bad way. Staff was exceptionally nice and very welcoming. I would stay here again.
| 3 | null |
Great Location
This hotel is right off the I-17 and min from I-10, the staff is so friendly and helpful. Breakfast was great nice selections. They are starting renovating the rooms, once they are done it will be great, the rooms are nice and large. I would stay here again and would say to give it a try, keep in mind they are working on getting he rooms current
| 4 | null |
Not Satisfied
There were stains in my sheet and bed. There were mice running in my room all night. pillow cases were dirty. Toliet running all night and the tub was dirty. Great customer service but qualtity of hotel sucks and the bed is not comfortable.
| 2 | null |
Love the Ivy...
We needed a room for one night until we moved to our hotel on Michigan Avenue. I wished I had not prepaid for the other hotel because I would have stayed at the Ivy. The room was comfortable, modern, sleek. I loved the living space and the shower. The staff was so helpful. It was the day that the residuals from Hurricane Isaac rolled through. We were given umbrellas and cabs hailed for each of our excursions throughout the day. The only drawbacks was the short stay, they did mess up my rate (it was fixed promptly on checkout), and the view from our room. I didn't need to look out of the window though because I loved my room...
| 5 | null |
been to worse
I'm that all that familiar with hotel prices in San Diego, although I have been here several times and stayed at motels/hotels nicer than this and paid a lot less. Overall, the place hasn't been horrible and I really don't have any complaints. It's just I hate knowing I got what i got for the money. The good - beds were pretty comfy, pool was decent, rooms are pretty clean, nice tv, service was pleasant. The bad - no towels of any kind at the pool (clean or dirty - so does that mean they don't provide them even though there was a bin there for them?), no outlets in the room (literally not one useable outlet near the beds and I had to unplug the clock to plug in my phone to use my alarm). When I got to my room, I realized I was directly along the highway and I cringed thinking how loud that was going to be. However, when I got in my room, I was surprised that you couldn't hear much of the noise. To summarize, if I could get past how much I paid for the room, overall it wasn't bad. It just wasn't worth what I paid. Did not eat the free breakfast so I can't comment on that.
| 3 | null |
Great location. Spotty internet.
I stayed here 1 night. The staff was extremely helpful. Check in was easy. It was my first time here so other rooms here might be different.
My room was small with no desk. As I was here on business it would have been nice.
The wireless internet was spotting. The room had a musty smell to it.
It was a good value. If you stay here and drive remember to ask for the coupon for the Cleardon Parking Garage, it will save you almost 50%. Drop your luggage at the hotel and then park in the garage.
| 3 | null |
The worse hotel experience I ever had!
Never ever again!
Just came back from NY and still fuming over the way I have been treated in this hotel!
Rude staff members! They knock on the door every single morning to see if there is anyone in the room! If you don't say anything, after the first knock they just let themselves inside the room!!!! (how ridiculous) and When I complained the guy called me DEAF as I did not open the door after his first knock!!!
very poor service! NO coffee machine! NO HOT WATER even on a request!NO ICE in the ice machine! AC does not work properly! The toilet sink keeps blocking (but they fixed after 2 hours) oh big deal!
The rooms: too old, old furniture, poor curtains! cannot even open the window for 1mm!
The bed sheet had a massive hole on it! The cleaner starts cleaning early morning and hover the corridor right behind the doors while you are sleep.
anyway!!! would never go back there again and would never recommend to ANYONE! NEVER! This hotel is not worth the Penny, hassle,arguments and headaches!
Jolly Hotel Madison tower has nothing to offer!
Thank you
| 1 | null |
Don't bother
My conference call got interrupted three times by service people trying to enter my room, and each time I asked the person to please bring a do not disturb sign. Have tried to get through to the spa three times and got bounced back to the hotel operator 3 times. The first room i got this time had such a strong odor i couldnt stay in it. Every time my client books me here, I cringe. I pride myself on being a low maintenance hotel guest, but this place is really not good in ways that are important to me.
| 2 | null |
Inn at the Park San Diego
We enjoyed our stay at Inn at the Park. The location was great. We had a rental car, but fount the Tram, which stopped 2 (short) blocks away, was better they dealing with the car. The tram took us to all the museums in Balboa Park. We used the Tram several times during the trip. The staff at the hotel were wonderful and the resturant in the lower level was very good and convient. The continental breakfast always had frest fruit, yogurt, cottage cheese and the regular things. The hotel is old (1926), and is being renovated. It was very reasonable,but that might change. The only down side was the bed. It was very hard. I hope they get new ones as I would definitely return. I loved San Diego, La Jolla, The Midway, Balboa Park and the Zoo. Could have stayed more that a week.
| 4 | null |
Not Family Friendly
We booked to stay at the Vagabond for a few nights till my sister arrived. For the $$ paid we went not sure what we would be getting. The rooms was semi clean. TV didnt not work and there was no latch on the inside door. Lots of cigarett holes in the carpet . After getting our stuff into the room and closing the front door i had to call room service Back up to clean the blood off the back of the door. Looking around most walls are dirty with spill marks on them... GROSS. The linen is old and thin and the room smells like an old cigarett. As for sleep well i had none due to people coming and going all night from other room. Who knows what was the go there but it was DEFFINATLY not something i want my kids to hear or see.Jeffy weffy being called at 2 am and banging on doors constantly. Dissapointed in our stay and would not recommmed to familys. If your after a bed and shower with nothing more then this will suit. I will give it one thing its close to UNIVERSAL and all the popular palces tourisits wanna see. thats about IT!!!!!!!
| 1 | null |
Great - however
The rooms etc are beautiful, charming old glam style and it is a good location - however my experience was spoilt because after checking in normally and being told "thats all fine", 2 hours later after emerging from the shower and not totally dressed a male worker barged into the room, if he knocked I didnt hear it and he didnt say he had - he demanded to see my passport and credit card details, naturally i wasnt happy and said absolutely not they had already been noted, it would have to wait until morning at my convenience if they needed to be seen again - he wasnt pleasant - after he left a female worker rang me with the same demands. I did go down in the morning to get it sorted and was told it was because of a "glitch" and only after complaining in front of other customers did I get a half hearted sorry and an offer of free breakfast - hospitality???? - I dont think so.
| 3 | null |
Really terrible
It's cheap and in a great location, but what a dive. Cramped, hot, and outright seedy. The building and all of its contents are in terrible shape, and things aren't just ragged and falling apart, but also filthy. You have to share the bathrooms, and the ratio between rooms and bathrooms is ridiculously large, so you often have to wait for one to be free when you're trying to take your morning shower. Worst of all, they're cleaned nowhere near as frequently as they should be and when they are cleaned, it's not thorough. Nothing in this hotel is ever really clean, even immediately after the cleaner finishes and leaves, because they do such a half-assed job. Plus, the beds are hard, the blankets are like sandpaper, and there are huge radiators in these closet-sized rooms, so it's like being in an oven. Seriously, it was over a hundred degrees in that room, and that was with the heat turned completely off and the window open to the winter breeze.
I count myself lucky there were no bedbugs.
| 1 | null |
Royal Treatment
Spent 3 nights at Chicago Trump in June for my birthday and it was four days of first-class service! Everything about Trump is bigger and goes beyond any other five star hotel that I have stayed at. For starters, the staff knew it was my birthday when we checked in. Somehow, through out the stay, the whole staff knew, I felt so important! I will list you the details, but I must tell you an example of "Trump Standards" - I guess my husband had mentioned to the concierage that we will celebrating my birthday dinner at the Vermillion (a highly recommended, superb Iron Chef Indian-Latin fusion restaurant) when he was asking for directions. Well, at the end of our dinner, the waitress brought out a birthday dessert, compliments of the Trump Hotel. Wow, to go the extra mile to call the restaurant and surprise me . . . . I was speechless :)
Other observations:
- Our suite was enormous, loved the kitchenette and the TV in the bathroom mirror, however was not overly impressed with the view - it was neither river nor city bc it was obstructed by a building
- the complimentry four fine truffled TRUMP chocolates WILL melt in your mouth . . . they sell them downstairs at the gift shop
- excellent gym, many machines and no wait for equipment, was not crowded
- first class, personal service through out the whole hotel
- the royal treatment continued as I enjoyed a wonderful facial at the Trump Spa, I was very impressed with their products and ended up buying some
- Looked forward to Trump breakfast, so many options! Choice of dine in or room-service. My favorite was the Èuropean breakfast, their chocolate coisssants really did remind me of Europe!
- some tourists might not find it close enough walking distance to Millenium Mile shopping
- The only negative was probably that even though we called in earlier, the room was not ready, so we had to wait a LONG time which was not easy after our red-eye flight
- word of advice to Canadian travellers, when we were at the comedy theatre watching Vince Vaughn, the theatre did not let us buy alcohol because we only had our drivers licenses and not our passports! (we are in our 30's)
- 3 musts: a) we had (sorry Chicago deep, thick-crust pizza lovers!) very, very tasty wood-fired thin crust pizza from La Madia, wanted to try Coal-fire Pizza but it was closed - perfect crust and sauce for thin-crust pizza connoisseurs like myself!
b) make sure you check out Fox and Obel market (yes, the one that Oprah goes to for Oatmeal Raisin cookies) for treats and fresh bread and other fantastic wine pairings and such
c) Having wine on the Trump Terrace was absolutley breathtaking, well worth the $50 corkage fee!
Needless to say, it was an excellent vaycay and I can`t wait to go back! It was good weather, and we met many friendly Chicago-ins, their mid-west mannerism really won us over!
| 5 | null |
Good Location for Ground Zero
Very convenient for South Manhattan and extremely close to Ground Zero. Good value but a bit dissapointed as the Hotel is supposed to be 5 star. The bar area is very small for such a large hotel. We were on the 12th floor and the builing work from Groung Zero could be clearly heard. The hotel was very noisy at night and we had to complain about people singing at 4 am in the morning on the floor below. The security were slow to react and should have topped them at the lifts before they came to their rooms.
| 3 | null |
Horrible Dirty painful disgusting but friendly front desk
Where do I begin... First We are not complainers. Wev'e stayed in bad motels as we travel a lot across u.s. My brother manages a hotel in L.A. My sister is head of house keeping at a hotel. I know the ins and out of hotels / motels. There will always be a bump or 2 in the road so to speak but this was cheap Tijuanna flop room bad.
First the plus side: It is close to Alamo/ Riverwalk. area looked kinda questionable but we had no problems walking even at night. Upon check in the front desk was really friendly and showed us maps and explained where all the good travel spots were. Very helpful and down to earth girl. The Continental breakfast was not too bad but could have used some bagels and cream cheese instead of mini powdered donuts and mini muffins. No protein whatsoever.
They have free parking but fills up at night. You have to pay anywhere else near there to park.
Now the bad... DIRTY, disgusting, dirty. Sheets were almost brown, pillow cases were stained and my pillows were lumpy mis-shapen as if they have been laundered too many times by a rookie, smelled heavily of men's BO. Towels were dirty brown spots and streaks. Could not tell if they were stained but laundered or not laundered. Gave 2 towels and 1 wash rag for a family of 4. Asking for more got us 2 more but they asked for the old towels in exchange.. HUH? The smell was horrible! room 126 smells heavily like male cat spray/urine. When we went to front desk to complain they gave us a bottle of cleaner! they expected us to clean it up. Pet friendly places usually have a special enzymatic cleaner / spray that removes the smell. It is impossible to remove any other way. We bought Febreeze and tried that to no avail every day to douse the area of the smell. The walls were really filthy near the beds, the toilet was either badly stained inside the bowl and needed to be replaced or not cleaned in a long time. It looked like brown slime/grime streaks inside bowl. They have these great unusual headboards that we liked until we found what was obviously human bodily fluids sprayed on it (hint: it was not mayonais). when booking the room online we requested fresh laundered linnens including top blankets/comforter (cause we all know they are rarely laundered and many people do the nasty on them) and requested the room be aired out. Neither was done. So we requested clean blankets and were told they had no extra ones. the floor nearly turned our socks and feet black. 2nd day I was getting my 4 yr old daughter dressed, she was naked when the room service knocked to clean. My husband opened the door just enough to say no thank you, but they pushed the door open and insisted we at least give them our trash as they looked around the room. This was disturbing to say the least. the 3rd day we come back from outing to find 1/2 the room cleaned but everything dumped on an unmade dirty bed including electronics and wet bathing suits together, the other bed was made and fresh towels in bathroom but again, 2 towels and 1 washcloth for a family of 4. The window curtain had been pulled wide open apparently all day from housekeeping for everyone walking by on the sidewalk to see everything in our room including laptop, mp3 players, slr camera and our clothes, luggage. The sidewalk is right next to the window at eye level. now the beds themselves were horrible. one was so bad it was soooo worn it was mis-shapen and you could feel every spring in it. The other was barely better. They both are way past their prime and should be replaced. They were so bad that my husband slept on the floor. he got the best sleep. our 13 yr old and I barely slept and was in pain upon waking. my 4 yr old had one of the double doors on the dresser fall on her when she rubbed against it passing by (she was not hurt, it just softly fell) finding that it was broken at the hinges. We could not change the channel on the TV, the remote did not work though the batteries were working fine. there was no chair to sit at the desk and the wifi was a joke. i had to sit near the door to get connected and it was mainly connected to there network but without internet. when it did connect to internet, it was soooo very slow it timed out most sites. The pool we were told was open even at night. they generally did not close it unless people were getting roudy and loud so my husband took our 4 yr old to the pool at 9pm when we got back from dinner only to be told that it was being closed in 10 minutes though we are very quiet. We were disappointed but ok with it. the next night we were back in the pool and when the staff were off they came into the pool are as well. They began cussing, smoking and talking ghetto trash type of talk. talking about shootings at motel and bad area blah blah...in front of my kids! then I saw what I thought was a thick dark string float up to my 4 yr old chest. I went to grab it and toss it onto the deck of the pool only to find it was moving , squirmming and quickly slipping out of my hand trying to get to my daughters chest. I noticed it was a baby snake! it moved just like a quick side to side swimming motion like a snake with a small head on it. I told the staff in the pool and they looked then jumped out of the pool as I was trying to get it away from my daughter (with a severe snake phobia). it slipped out of my hand so many times it finally got away and swam into the side drain hole. We got out of the pool as the manager came by and the staff told him about it. Then one of the staff pulled out the drain basket but it was gone. The manager said he was closing the pool but we look outside 15 later to find people swimming in it. I know it was a freak thing but there was no apology of any sort. After 3 days we found another nearby hotel to finish off our vacation. Boy were we sore and felt sooo dirty. It seems like it has potential but they really need to up the cleaning/repair and customer service there. I think they need someone to train them in hotel housekeeping, stop being so cheap on the cleaning of linnens and towels and replacement of them and shampoo those carpets more often, get new beds. They also lied upon check in. they asked to get a copy of my credit card for incidentals but would not charge anything until check unless we decided to pay cash. It shows up on my card for all 3 days that very night. All in all I would not recommend this motel anytime soon unless they do some MAJOR improvements. I do not know their story. Perhaps that bought it recently and are trying to fix it up? perhaps they are the slum lord type that don't care much about there customers as long as they get there money. Either way. It was a horrible stay. But we LOVED San Antonio River walk and will be returning as soon as we can. Sadly not to this motel. And I say sadly because the price was good, the location was good and the front desk was helpful with the local area.
| 2 | null |
Superb location
Have stayed at a previous Firmdale residence in London and loved it back then. Crosby Street didn't disappoint and I love the townhouse feel of the interior decor of the rooms and lobby areas. Stayed 3 nights in a Junior suite with husband and baby with great floor to ceiling views across town towards Brooklyn bridge. Room was a nice big size (huge comfy bed) and had everything you would expect from a top class hotel with all mod cons e.g. iPod docking, 2 TVs (in sitting area and bathroom) plus stocked luxury minibar and loads of Miller Harris toiletries. Best thing about the hotel is the location... we were minutes away from all the great shopping/dining in the Soho area. Staff were extremely friendly and helped us out with a few things we needed for our baby. We mostly ate out so can't comment on the dining experience but really enjoyed the afternoon tea time cake served in the small lounge room. Well Done Firmdale!!
| 5 | null |
Much Ado About Very Little
What can I say? For Graduation Weekend, this is, unfortunately, the only game in town. Staying in Philadelphia proper is too far away (due to traffic), and to get to UPenn graduation sites quickly, this is the hotel to choose. But that’s the only reason. During Graduation Week, the hotel doubles its prices. This is a complete rip-off. The rooms are smallish and while the beds are good to sleep in, the wood frames have sharp corners that are unfortunately very hard to avoid and painful to encounter. The closets are tiny and about four hangers are provided. The bathrooms: we had a King bed room, which had a large shower. The door only opened out, so that after leaving the shower, the bathroom floor flooded, with water dripping down the door. We changed to a room with a tub/shower, but those rooms do not have King beds. There is only one sink. Worst of all, the walls are thin as paper. The entertainment is constant. We were treated to the sounds of our neighbors talking on the phone, using the bathroom, having friends over till late at night, fighting, making up….and the only thing we were not treated to were the sounds of silence. Parking costs $39 per night. Our car is parked on the street outside of the hotel (yes, we are still here while I am writing this). We are told that there is Security watching the cars. Right. The housekeeping has been good on some days, and for the past two days has been lousy. I hate having to call up for missing items and then having to tip the person bringing those items, when they should have been in the room in the first place. Breakfast (at $40/pp) has been decent but not worth the price. Thank goodness our son graduated. This is not a hotel we would ever stay at again. Give me The Rittenhouse any day, even if it is not near the University (and if only they had had rooms available). Oh, and by the way, that IPad? Nothing but a useless gimmick.
| 3 | null |
perfect location to visit
The hotel location is simply PERFECT, it is just 2 min walk from the white house and within walking distance of the national mall. I had only 2 full days to visit washington which is why my choice went on this Hotel. The neighbourhood is very safe and you can also from there access the metro just 2 blocks away.
The rooms are clean, spacious and comfortable, the beds are REALLY good. Breakfast is really nice and the staff is very helpful. i didn't take dinner there so i can't comment only room service on my first night and it was fast and good.
no wifi free of charge in the rooms but at breakfast they will give you an access code for free and mine happened to still work afterwards.
The reception makes sure that your stay is comfortable, and are very honest, when i mentioned i rented a movie but the TV kept loosing the connection they directly took it out my bill although i had not even asked for it.
| 5 | null |
Not bad for the price
Free breakfast compares to Super 8- no thrills!
Rooms were large and suffieicent but dated.
Lobby looked new and fresh.
Staff was wonderful.
| 3 | null |
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