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Nothing Special but Close to Coors Field
We stayed here becuase it was close to Coors Field and we wanted to go to game. Unfortunately that's really the only thing good we can say about this property. Seemed like property needs much updating. Room rate included daily breakfast, but menu was very limited hard boiled eggs, a few old and tasteless pastries, waffels if you like them. Room itself was nothing special, towels were thin and wireless internet never worked! Unlikely to stay at this La Quinta and think the chain needs to look into this hotel as it doesn't meet the standards of other La Quinta's I have stayed at before.
| 2 | null |
Disappointment
I suggested to my friends that we stay at the W. We had wonderful experience at the W in Fort Lauderdale, but Austin was a disappointment. We still managed to have fun despite the terrible service. From the moment we made the reservation to chasing down a cocktail waitress just to take our drink orders, I could not believe it. I cannot recommend this hotel to anyone else right now. And when I went to Dallas, instead of the W I stayed at ZaZa.
| 2 | null |
Good but expensive
Stayed here early June since it was convenient for a nearby wedding reception. Wedding party guests supposedly received a price break on the room rate, but even at that it was almost $300 a night + $42/day for parking. Rooms and service were very good - large rooms, free internet (always a plus), king bed, very clean, etc. Front desk staff by and large were friendly. At initial check in, clerk gave us slighly incorrect instructions for connecting to the internet, and she forgot to give us a gift bag that the wedding party left for every one of their guests. My wife and I were across from the ice machine, but it was pretty quiet. Likewise, no outside traffic noises from streets - we were at back of hotel (with a view over to Fenway Park), so no noise from Mass Pike bothered us. One of our adult children had a room across from a barking dog, which was bothersome to them (place is pet friendly, but maybe they should put all the pet friendly guests together?).
| 4 | null |
dumpy
This hotel is seems very overpriced for the quality. The hallways are dingy and run down... including low ceilings, baseboard ripped off to reveal plaster and room numbers written in pen on painters' tape... really? I had to walk a REALLY long way to get to my room... I'm not lazy but it seemed very time consuming. I went out on my deck to overlook an ill-kept pool area and to find a bathroom towel hanging from the tree in front of me. The room was extremely noisy... It felt like sleeping in the middle of the freeway. While the bed was reasonably comfortable, I think it's pretty gross to find someone else's hair on the pillow. The bathroom was about as small as possible and included peeling and moldy wallpaper in the corners. On the plus side, I did like the smell of their shampoo and they had a nice blowdryer. I hate it when hotels charge for wi-fi. I am surprised at Marriott. I won't stay at this hotel again, and will think twice about opting for a Marriott in the future.
| 2 | null |
Good convenient location on the Riverwalk
Was in San Antonio for a long weekend and we have stayed at the Drury Plaza before and stayed there again on this trip. It provides an excellent location directly on the Riverwalk in the midst of all the action. It is a 23 + story high rise so street noise was not an issue. If you do your homework you can get a good rate (AAA, etc). It is in the old beautiful Alamo National Bank building from the 1920's. They did a great job converting it to a hotel. The rooms are well appointed and a bit smaller than today's common hotel rooms, but they are more than adequate. Each room has a large modern tiled updated bath, microwave, mini fridge, flat screen tv, good AC, and in-room coffee (though it is in an odd location and not very good). The staff was always friendly and helpful. You must valet park at $19.00 each day. They offer a 5:30 pm - 7:00 pm heavy snacks and open bar with beer, wine and cocktails (3 drinks limit per person). The "free bar food" included in the price of your room varies nightly, but offers things like baked potatoes, chicken fingers, salad, chips & queso and salsa, popcorn, etc. Note that this offering is extremely popular so the serving area is packed and noisy. The free breakfast has many great offerings but is also usually busy and noisy as this is a popular and busy hotel. One negative to all this food service in addition to the very crowded lines is it comes on styrofoam plates and cups. There is no attempt at trying to add a sense of class with real glass or silverware and the trash it generates must be tremendous. There was no attempt at recycling. While everyone likes the free cocktails and snacks, the huge crowds - like hogs to a trough - make one not want to participate. The location on the Riverwalk is great - this is the main reason to stay here. They do have a roof top pool and fitness area though we did not use them. There is vending and ice on a few of the floors but not all. I would stay here again for the convenience though there are likely nicer and classier hotels if you are out for a romantic weekend.
| 4 | null |
Needs to be updated
Went on a family vacation trip and stayed for 3 nights. Nice hotel, but felt a little bit dated. The staff was great, they helped every time I asked for some directions, etc. The breakfast was too expensive, and the laundry service ruined some of my nieces shirts (they didn't take the time to read the instructions and melted the glitter design on them)
Can't complain at all on the staff, but I wouldn't stay there again.
| 3 | null |
Looks Ok From The Outside
The hotel has very limited food facilities. There are several restaurants within walking distance that you should utilize. The hotel is billed as a non-smoking hotel but it is apparent that this has not been the case for long. My room had a lingering odor of smoke in the room. Other than this the stay was ok.
| 3 | null |
Horrible
Don't stay here. We booked a room in advance for private bathroom. We got to the hotel and after we got the key to the room, it was shared bathroom and staff did not even bother to inform us of this. They made the excuse that there was a glitch in the system, they were sorry, and that they would charge a lower rate. After checking my bank statement a day later they still charged the higher rate. Now I have to waist time calling them and getting this fixed. If you want to create more headaches in your life stay here, otherwise look elsewhere or stay at a youth hostel where the staff is more competent.
| 1 | null |
Clean, friendly, and great location...
I have stayed at this property several times while on business in San Francisco and have hesitated writing a review because I would like to keep this "special deal in SF" for myself. Hotels and parking in SF can be very expensive, but I can always count on the value and consistency of the Cow Hollow Motor Inn. Prices for 1-2 people is $82-$142 plus taxes depending on what is happening in town (there are lots of huge conferences, drawing 20,000 or more people at a given time....resulting in inflated prices around town). Parking is INCLUDED...making this a fantastic deal.
The front desk is friendly and very helpful in providing recommendations for activities, dining, and giving directions. They will help you with the bus routes, making the somewhat overwhelming process simple for visitors.
There are a limited number of interior rooms available that are typically quieter. The motel is located on Lomabard St...a very busy and active street, so you can anticipate some street noise; I have never found noise to be a huge issue (plus...the front desk offered me ear plugs once, which I appreciated (but ended up not using).
The rooms are not super modern and glitzy, however they are roomy, comfortable and clean. I absolutely love the location, as a huge variety of restaurants and shops are within walking distance. It is a relatively safe and colorful neighborhood, and a great place to people watch, browse, and enjoy a glass of wine or nice dinner.
The combination of price, service, parking, cleanliness, and location makes this property a fantastic bargain in San Francisco, and I will definitely return on a regular basis.
| 5 | null |
Great location, great hotel!
I love this hotel. It has a lovely location right on the river, The staff was excellent, the food was great and the room quality is wonderful. Can't say enough good things about this property!
| 5 | null |
Big thank you
i would to highly thank not only the staff of this hotel but mainly one the reprensentatives in the front desk LILY she was very nice and polite and extremely helpful, she is the perfect example of good customer service im satisfied with my stay. her service was phenomenal feels good to have someone attend you the way she did in such a respectful manner
| 5 | null |
Lazy Staff
This is a nice hotel but the staff just don't like to be bothered for anything!! Anything we requested took hours and we always ended up going to get ourselves. The Night Auditor needs a little knowledge on simple things like putting batteries into a TV remote. He seriously wanted us to move to a different room at 2 am cuz the remote didnt work in our room!!!!
| 1 | null |
Nice, comfortable, with amenities
This is the third time I've stayed here for business. It has all the basics: fitness, pool, bar. Granted this is not high end, but very comfortable and something for every travelor. Always a pleasant stay here that I appreciate.
| 3 | null |
Unauthorized charges
This hotel is very sneaky when it comes to charging you for items that you do not consume from the minibar. I was assured twice that I was not going to be charged for the items that I didn't consume from the minibar by the front desk, but still I am charged. I will never do business with them. Very very poor customer service. The front desk seems friendly and helpful, but in the end they are useless and do not keep their promises or get things done.
| 1 | null |
Comfortable stay...
The Executive Hotel was comfortable, in a good location for public transportation and the staff was very helpful. We enjoyed our 1 night stay though the reports of a musty smell are true.
The hotel is 2 blocks from the China Town entrance gate. Cable cars and other public transportation are equally located. Beware, there is a $30 a night parking charge that we were not aware of.
The bellboys and front desk were friendly and eager to assist us.
All in all a good value for the money.
| 3 | null |
Never again...
- You can "actually" listen to people snoring in the other room.. no chance of you getting any sleep.
- You can also listen to their TV, no need of turning on your own, which by the way is a pathetic 10 year old CRT based TV with grainy picture quality.
- when you walk on the floor, you can feel and listen to it, sqeaking
- The ambience of the rooms is like "old" and "refurbished".. very dull atmosphere
- It charges you about 5+ USD to do a run of laundry, which is not great anyway...
| 2 | null |
Holiday Inn Inner Haarbor review.
the hotel staff was very responsive and helpful to every request each of us made. outstanding staff!!!
| 5 | null |
really nice hotel
we travel quite often to NYC, and it is always difficult to find a modern room with a decent size for a good price.
I am happy I found this hotel because now I know where I will look first next time we are going!
the hotel rooms are new and well appointed. clean and of a good size. ( not big but with were able to have a rollaway bed inside and still move around the beds).
the location is great if you like south manhattan. I do so...
our room had direct view on Ground Zero and the 9/11 memorial! nice surprise!
the hotel price includes free wi-fi ( when most hotels in NYC have you pay for it), free water bottles (fountain in the hall), and free coffee downstair in the living room. beside that you get coffee maker, fridge and microwave in the room!
and on the top of that, the staff was very friendly and explained us where we could street pard our car!
we will for sure go back if their prices don't raise.
| 5 | null |
Central location
Wow, this hotel couldn't be more central if it tried. Almost diagonally opposite Union Square where all the "Hop on Hop Off" buses start. Right near the shopping centre of town, including Macy's (and Victoria's Secret!) and an easy walk to Chinatown. Only downfall is that the parking is VERY expensive (over $40 per night) and you have to pay for wifi which I find very annoying - Starbucks in just down the street though so you can always pop into there for a bit of free wifi.
| 4 | null |
Skip the Blake
Hotel was old, but looked like they have done some partial renovation (i.e. new carpet, TVs). The biggest complaint I had was with the poor air quality in the room due to the mold and the 1950s' AC. The beds needed replacing, but the overall look was fine for my expectations of this hotel. The room was not cleaned one day even though I had the please service room on the door. My roommate went down to the front desk and was met with an extremely rude person that he had to argue with to get the room cleaned. They apparently ran out of towels too. The hotel was disappointing; I would not recommend this hotel.
| 2 | null |
Wish the rooms were more soundproof
This is a very nice clean hotel, however, do not get a room near the stairs because the door to the stairs is noisy when it is opened and closed. You can also hear the doors to the adjacent rooms opening and closing and the showers being used in the adjacent rooms. My room had a bathroom with a new walk in shower and a pocket door to the bathroom that you pull out for privacy. The sink was outside the bathroom. The room had a small clean refrigerator and clean microwave but no table for dining so I ate at the desk area. The light around the bed is an overhead florescent tube fixture and there are no table lamps on the bedside. There was a convenient electrical outlet near the bed for computer use and the internet was fast and I could stream netflix movies. The room is small but adequate.
| 4 | null |
Loved hotel - parking fee not so much
Hubby and I ran across an attractive online rate for a one-night stay at the Anatole and found everything about the hotel to be top-notch. The Asian decor theme was soothing, exotic and very tasteful. The large open spaces lend well to conventions. The Media Bar was much more enjoyable than the usual sports bar -- lots of tv screens around the room, but the noise level was still conducive to carrying on conversation at normal speech levels. Our room was an interior room with a window opening onto an interior corridor instead of outside -- very nicely decorated and everything in excellent condition. We were a little surprised that self-parking in an open parking lot was $18 for the night -- seemed excessive for the experience of finding bird poop on the car the next morning.
| 5 | null |
unprofessional desk staff
melisa at the front desk at first told us we had no resevation for thursday, nov 1, 2012, but for the following day; it took a lot of convincing from our part that she was wrong; after raising her voice and treating us, the customer, in a very disrespecting way, she had to admit that our reservation was correct and she and her manager, dana doshen, were wrong. all this happened at a time when we had to leave our apt in lower manhattan because of storm "sandy". the price for this budget hotel was close to $ 300 dollars a night (animal smell in room). the steam heat was turned off and the room was getting cold at night. while we waited patiently to get some answer, tyron, a very well mannered night clerk came and turned the heating system on, however he warned that it could get very hot and adviced to turn on the ac should this happen. the heating system certainly is not up to standard . an additional $25 was added to the already paid bill, which as of today has been charged to my account, even though i was told it is only being "held" until departure. i feel we have been overcharged and certainly the staff is unprofessional and one person in particular did not speak an understandable english.
| 1 | null |
So so
This is a below-average tourist/business hotel. I just finished two two-week-long stays.
Pros:
Good location in Deerwood Park. Nearby Restaurants include an excellent Jason's Deli within about 100 yard walk.
Friendly helpful staff.
Large Pool and outdoor jacuzzi that gets sun much of the day.
Excellent breakfast.
Secure.
Fast wireless internet.
Comfortable bed and pillows.
Electronic keys always worked. My experience is not as good at other hotels.
Cons:
Thin walls and noise from adjoining rooms.
Musty-smelling air conditioning units. Every time the air kicked on there was a musty growing backteria smell
Chemical smell in the rooms. I had to change rooms when I checked in the second time because the smell was so overwhelming.
Room decoration is dark and uninspired. Really ugly. Looked like low-end rental furniture.
Room layout is awkward. Single television placed between sitting area and bedroom not easy to view from either. Cannot watch TV from desk either.
Limited closet space.
Trash in the halls -- Frequently had to step over filled trash bags in halls and vending lobby.
Dirty hall carpets. Sticky floors in vending areas.
Pool hours limited to 10 pm but usage not monitored by hotel staff. Pool noise as late as 2:00 am a couple of times. My room was on the third floor over the pool.
Small sleeping area. Space around the king-sized bed on all three sides was very tight.
One final comment: I went to the window and viewed (just for a moment as I did not linger for those of you who are wondering) late-night sex in the pool twice. Some readers might consider this Positive attribute rather than a Negative attribute! It would not have been good for kids.
| 2 | null |
Mostly polite staff
When I arrived the front desk guy was very polite and helpful but when I checked out, it was a disaster :-( I almost missed my fight from the airport becaus want too concernede the front desk guy wasn't concerned with making sure I got theandre on time. I am from the south and we have what we call HOSPITALITY.... something that dud
e LACKED
| 3 | null |
Ambassador East as a Public space
We have stayed at this hotel five times since it re-opend as Public in the fall of 2011. It is located in a residential neighborhood that I find similiar to New York in its feel. The hotel provides a consistently nice experience. The rooms are spare and contemporary and the public spaces are attractive. The lobby is taken over by the bar crowd in the evening and is a magnet for those looking for a "scene", especially on weekends.
| 4 | null |
What more could you ask for
This hotel is awesome. It is new and clean but its really the people that make it great. Everyone of the hotel employees was as friendly and helpful as they could be. I had no problems during my stay, but If I had, I feel like they would have been all over it and made it right (who knows... maybe not, but its the perception that counts).
Breakfast was great and you just can't beat the happy hour.
| 5 | null |
Great Location, Great Hotel Staff
GREAT location on LES. 7 nights here. Rooms are small but clean. Hotel staff is excellent. Coffee maker and fridge in room. Flat screen TV with HBO and fast highspeed internet. Breakfast is offered each morning but not a great selection if you aren't carb loading. (waffles, bagels, toast, pastry etc). If you want to stay on LES, the location could not be better. Fantastic food nearby Stanton Social, Beauty and Essex, Meatball Shop, WD 50, and casual food landmark Katz Deli etc. Also great people watching and bars and cool dive bars all around. Transit accessible. Service is as good as the 5 star place we have stayed at in the past. Housekeeping could be a bit more thourough and come a little earlier. They usually were coming when we had been gone all day and we were coming back to rest and change again to go out again.
Use Quick Ride Corporation you can find on yelp, instead of taxis to and from the airport and during traffic times it will be cheaper than a taxi.
| 4 | null |
Didn't say here by choice, wouldn't stay again
Stayed here for 5 nights recently for a conference; don't usually stay at Holiday Inns, though I'm not opposed to budget chains by any means, usually prefer Hampton Inns, but I digress.
I had spent a lot of time on the website trying to determine what the hotel itself looked like, having spent a lot of time in Chicago. When I realized the website didn't really show an actual exterior photo of the hotel, I knew something was amiss. The hotel is UGLY--in fact, some friends took a guided Chicago river tour and the guide said that the building was voted the "most depressing" in the city. We pulled up to the front door, and they didn't have a valet; we were directed to the parking lot below and had to park in an open air lot. After hauling our suitcases up a flight of stairs, we entered the "hotel" only to realize the hotel is actually the top few stories of a larger building that contained businesses, a commuter college, etc. This was a painfully annoying part of the hotel--taking multiple elevators every day just to get out of the hotel.
Check in was painless, the staff was actually very good. They were able to switch my room to a king size and had a river view, which was nice. Every day, the staff members were very friendly when you walked by.
Rooms: I had a single occupancy with a king sized bed. There was a couch, desk, small LCD tv, and decent sized restroom. The ac/heater was a window unit, and was very loud. I didn't even turn it on at night because it kept me up. Speaking with other people in the hotel, I know this was a common issue. One thing that should definitely be brought up--the towels in the bathroom were AWFUL. Pretty much hand towels 2mm thick and starched to the max.
Also, we didn't eat any meals in the actual restaurant in the hotel, but we were there for a conference where they served breakfast and lunch daily. The breakfast was decent, and the lunches were pretty gross--good thing there is a Chipotle, mall food court, Steve's Deli, etc nearby.
Location: There are places closer to Michigan Ave that would be better. This hotel is kind of a hike from the "Mile," though it is walkable. I would only consider this hotel again if I was really looking to save some money.
| 2 | null |
You are kidding right
This place is a joke right? The front desk staff is ridiculous. They are clueless and rude.The room: where to start, a bed on the floor and a bean bag chair? thats about it. The wort hotel room I have ever seen. Silly, uncomfortable is an understatement.
The bar upstairs is super, of course ruined by the awful service.
NYC has so many options for cool. hip spots, Do yourself a favor and GO SOMEWHERE ELSE.
| 1 | null |
Great!
After reading some of these other reviews, I was skeptical. After staying, I have no idea where they were, but it wasn't here!! Room was clean, quiet, and enormous. As for the area, yeah, you're not in Hollywood -- you're in Detroit! Never felt unsafe, however.
Great hotel for the money. Highly recommend.
| 5 | null |
Not worth the savings.
The price is low, for good reason. We stayed two nights, but wouldn't have stayed at all if the room hadn't been pre-paid. The room was tiny. The bed was rock hard. The pillows, which I don't think can actually be classified as pillows, were like sleeping on tiny, underfilled bean bags. The carpet was worn and dirty. Bathroom had mold on the ceiling. The tv was small, old and gets awful reception. The hallways are narrow, dimly lit and a little scary. Each night, a neighboring room emitted massive amounts of pot smoke, which seeped under the door and through the air conditioning unit. I appreciate when hotels have free parking, but it's sort of pointless when the lot will only accommodate two dozen cars (compact only!) and no one does anything to discourage the patrons of the adjoining bar from parking there. It's really not worth the savings to stay here.
| 2 | null |
A good spot in the marina
I travel to SF for leisure once or twice a year. I've stayed at this hotel/motor inn for almost all of my stays during the last14 years.I love the location because it is away from the major tourist hubs of downtown and Fisherman's Wharf, adjacent to a neighborhood that people actually LIVE in! This means availability of restaurants and wine bars and regular retail shops, including dry cleaners, ice cream and bookstores. Oh, and bus lines :)
The staff are accommodating and responsive to requests and they have a group of older, regular housekeepers who do a good job. However, on this last stay, the carpet, which is relatively new, was desperately in need of a thorough cleaning. I reported this to the desk and they offered to send staff up to spot clean but this wasn't something that had just occurred. In fact, during my stay, they did have a commercial cleaner going through some of the (I assume unoccupied) rooms so it may be that they were on a routine steam cleaning as the rooms were vacated. What bothered me was the spots and stains of coffee spills (?) that regular cleaning staff should have reported or addressed directly.
It's a great spot that works well for my travels in the area and I hope that updating and replacement cycles are brought up because I would stay there again, assuming those were addressed.
Note that there is the Motor Inn that has individual rooms and there are the Suites which are in a separate, adjacent building.
| 3 | null |
Aircon problem
There is a lot to recommend this hotel, the location close to the south end of Central Park was excellent and the design of the reception, the terrace, the bar and even breakfast area was really clever and engaging. The room was small but attractive and functional.
The bad: The air conditioning, this emanates from behind the head board of the bed with the sound of a jet engine. We were there when it was very hot and at night the room would warm up until it reached the set level after which the room would be blasted with cold air, the range in temperature was really too large to comfortably sleep
| 3 | null |
The Staff Is Amazing!
Norma at the front desk and Jacious the driver for the Hotel were just great. They gave great advise of where to go and when to get there to save time and frusteration. We left on the Heartland Flyer Train and arrived on time, They picked us up and took great care of us all the way, the Breakfast was so good and the lady was so kind. The rooms were affordable and the place is just great.
| 4 | null |
Hotel Valencia
Good location. Expensive for average accommodations. Very noisy at night from courtyard til about 1 in the morning.
| 3 | null |
Exceeded my expectations
I admit my expectations were kept low, because I'm generally not a fan of 'historic' aka old things...I like new, modern, shiny. But this place didn't really feel old. It was very well-kept, clean and elegant. The lobby shops felt like Vegas hotel shops, and the whole property was larger than I expected. The room was small, but I was prepared for that. It was cleaner and more updated than I thought it'd be. The bed was very clean and comfortable. Cute but small bathroom. I had friendly desk service both times I checked in and out. The pool and hot tub were fun and not crowded at all on a Saturday evening. There was a pleasant gym/pool attendant that offers you towels and water (no additional charge) as you enter. Parking was costly but it wasn't too far. Of course the location of The Peabody really doesn't get any better. We were able to walk everywhere we wanted to go. The rooftop was large and open. I expected to see more seating, as they have a sunset happy hour, but there really weren't too many people up there anyway. It was a nice view over the Mississippi. As for the ducks, I missed the march but they are kept in close public view all day so we got to see them splash around at least. I was pleasantly surprised with the whole experience.
| 5 | null |
W stands for WOW!
We had an over the top stay at the W Hollywood on Hollywood Boulevard. First of all, we stayed in an 850sq foot suite, which had me at 'hello'. Swanky yet kind of 50's retro and kind of space age like the 'Jetsons'. Anyway you see it, it was fab! Aside from the lavish suite with living room and bedroom, 2 sink areas AND a wet bar, fridge, glassed shower and Jetted soaking tub, there is a rooftop pool and club at night...a very popular club...
The lobby extends into a very popular club as well, with live music and an outdoor restaurant. Everything had a good feel to it and the staff members were all hospitable.
Hotel location was between Hollywood Blvd and Sunset Boulevard...not bad huh?
Quick access to the subway and buses.
I recommend the 'W' indeed, I do! Had everything I needed. But wish we had a microwave!!
| 5 | null |
Bed bugs!!!!!
Hotel seemed nice until we were on our way home. My kids and wife had a all these bumps on there body. These bumps were Not like a rash they were bug bites. I wasn't really familiar with bed bugs until I done some research. The pictures online look identical to the bites that were on my kids and wife. Now there are a few people that left reviews on here that said they broke out in a rash. Wake up people. It's not a rash it's bed bugs. I called the hotel and reported it. We went to the doctor and they confirmed they were bug bites. Corporate called us and said we searched that room which was 1022 and there were no bugs. I asked for documentation stating that there were no bugs. To my surprise they said they were allowed to give out that information. So now I have to take someone's word that there were no bed bugs in the room and that my family magically broke out in bug bites after 1 night of stay. Stay away from this hotel. You don't want to bring these pesky bugs home with you.
| 1 | null |
Find Someplace Else!
The hotel itself is reasonably priced, but we've definitely stayed in nicer places. The decor of the hotel is great, well at least the lobby is. If you look in elevator, what looks like a cool design is actually just the letter B with crumpled aluminum foil behind it. The first room we checked into reeked of cigar smoke, so we asked to be moved which I knew would be no easy task since it was a busy weekend but they moved us right away. The staff member who moved us was very nice and friendly too. The second room was much better. We had such a problem with the internet and cable though, I would never recommend staying here just because of that. If you plan on bringing any work with you or spending any time in your room, stay somewhere else. I ended up getting locked out of the internet I paid for because I could only use the access code on one device. Who only has 1 mobile device anymore? The front desk said there was nothing they could do about it other than let me use the computers in the lobby! And we only got about half of the cable stations, no signal for nbc, abc and usa? Come on those are pretty basic stations! (No weather issues either). There was also about 6 inches of standing water in the shower too which was pretty gross. The Hampton Inn right down the road is a much better stay, not as trendy, but at least everything works there and they have free internet!
| 2 | null |
Needs updates
People were very polite when checking in and on phone when I made reservations. The moulding around the bathroom mirror was falling off. The carpet was clean but i need of replacement due to two holes in the carpet. Bed was linenwas clean but not comfortable at all. Breakfast was good. Needs update on beds, carpet and bathrooms.
| 2 | null |
Never again!
I stayed at the Beacon this past weekend as part of a National Geographic photo workshop. The choice of hotels was theirs not mine and I will certainly write them to recommend disassociating themselves with this hotel. To begin with, when I checked in, I asked for a room away from the elevators, for a quiet section of the hotel. Most places I've stayed at will automatically find me a room at the far end of the hall. Instead, they gave me a room only a few doors down from the elevators. The room was also two doors from the housekeeping closet and right across the ice vending machine. How could someone working the front desk not know that this would NOT be a quiet room? As suspected, I was awoken several times throughout the nights I was there by other guests. Additionally, the room doors slam whenever they close. I can't understand why a hotel would not place some sort of slow closing mechanism to prevent doors from slamming. I never slept more than 3 hours a night during my stay.
When I checked out, I retrieved my car from the valet parking, for which they charged me $33 plus tax. I immediately noticed a large scratch on the top of the trunk and pointed it out to the valet who called the manager. The manager told me I had to file a claim with my insurance company and took a detailed report. I mentioned that, as a courtesy, the least they could do was refund the parking fee which he refused to do as "it would be an admission of guilt". First of all, it would be the right thing to do, regardless of how the scratch occurred, simply as a courtesy. Secondly, how could it not be the hotel's fault when parking is valet only. Who else would be in the garage? I explained I had never taken the car out during my stay so it definitely happened while the car was in their care. The following morning, I noticed a much larger scratch on my hood, this one over 12 inches in length. These were not light scratches, but deep ones - as if someone ran a key or dragged a sharp item over the car. I read another reviewer also experienced a similar situation this month so this is certainly not an isolated incident.
If hotel management is not willing to accept responsibility, my advice is to stay away!!!
| 1 | null |
Our second week-long stay was again great!
We stayed at the PT in a large executive suite this time. It was not crowded for 5 and we even entertained numerous guests! The bathroom was large enough to be a bedroom. The room was very large as well, with nice furnishings and a great view from the balcony. The staff was very friendly, helpful and accommodating!!! The happy hour cheap wine was a very nice touch. We did not otherwise use the dining facilities for breakfast. There are many restaurants in the area. The pool was warm enough for the kids. I might have swum a bit more if it were heated to about 29 deg. C. The hot tub was clean and definitely hot enough. All in all we have no complaints and would stay here again.
| 5 | null |
Conveniently located boutique property does not disappoint
I am a big fan of the Kimpton brand and this hotel reinforces that. Great location with an inviting lobby and fabulous staff. All the amenities Kimpton hotels have come to expect such as free wi-fi and a well designed hotel room with ample and convenient outlets to recharge all of your phones, tablets and laptops. This hotel also has lovely roof terrace and indoor pool. Sable restaurant and bar also a nice feature. I did not notice the noise that others have mentioned in their reviews. I really enjoyed my stay here and would gladly return.
| 5 | null |
Blew a birthday surprise with incompetence! Snarky front desk staff!staff
My mother was giving my wife and I a night away for my birthday--the first since our son was born. She explained the situation and gave them her contact info, my contact info and payment info. Two days before my stay the ditzy woman called my cell phone and explained that she booked a room and needed to discuss something with my mom. Totally blew the surprise!
When we arrived there was no mention of an apology except "I heard what happened...that sucks." Classy. Then we were stuck next to the elevator. A LOUD elevator. Running all night long.
When we were checking out there were whispers and snickers from the front desk staff and then I heard my name. All them were clearly talking about my wife and I.
I'm sure that if you are a business traveler looking for a place to sleep after business meetings the place would be fine. If you are booking for a special occasion look elsewhere--these people don't understand the concept.
The UES location is convenient.
| 1 | null |
Good value and nice staff
The staff at the front desk are very accommodating and helpful. The location is good and the parking is free. The room was large and recently renovated.
| 5 | null |
Central location with great access to Lakefront and Loop
I don't know whether this Hyatt Regency goes the extra mile every time I go there because I am NOT a convention attendee and they are in some sort of withdrawal of 'normal' business guests, but every time I go there they are very personal in service and take extra care of me. The rooms are nice and the renovated bathrooms are clean and comfy, but a previous review was correct in that there is a lighting issue (most rooms I have stayed in are very dark). Room service is not the best as for choices, but there is a great little supermarket/deli called Bockwinkel's behind the hotel where I always create my own fancy room service dinner for less. If you're a runner, cross the street in front of the hotel and take the stairs down to the Riverwalk. Head right and you will be on the Lakefront and you can do miles and miles of the most stunning running I know in any city. If you're a longer-distance runner go all the way past the Planetarium and you'll be on Northerly Island Park - formerly Meigs Field airport, they have turned this peninsula in a beautiful natural open landscape. Definitely worth it! It is about 3 miles one-way to the start of the park.
| 4 | null |
Way overpriced
First, the positive - I have never seen so many incredibly beautiful roses in my life. The grounds have them everywhere. It is also a great location in San Diego. From here you can get anywhere relatively easy (if the traffic isn't too bad).
Now the negative - unless you are attending a convention being held here I wouldn't stay here. The rooms are very, very worn. I just heard the man upstairs using the toilet. No, I'm not kidding. It is clean but my room is very small and so very in need of an update. We've stayed many places in San Diego during the 5 years our sons were stationed here and this is not the worst but the worst value to money ratio.
| 2 | null |
Looks can Be decieving!
We were not pleased with this place at ALL! we just stayed here for a little over a week, ebtween September 4th to the 12th 2012 . The pool was not heated , someone urinated in one of the elevators & they would not clean it, front desk man said it was not his problem, its housekeepings, still smelled like urin the entire week, couldnt even breathe , it was so gross. The ice machine on my floor was broken the entire time there. The old man at the front desk was mean my last day there, I. had a personal call at the front desk, he didnt like the converstaion which was not bad at all so he grabbed the phone from me & hung it up on me. The wifi went out & we had NO internet access for 5 days! If You put a do not disturb sign on the door & they will just call your room anyway & disturb you!, & worst of all they charge alot just for local calls!!!! a total dissapointment! I'de NEVER stay there again! I've had better service at a motel 6
| 1 | null |
It does the job
Price/location: We chose this hotel because we were going on a nighttime harbor cruise with friends and wanted to be within close walking distance of the wharf. We also didn't want to spend the outrageous waterfront hotel prices. We were fairly happy with the price we got (we used a AAA discount) compared to some other hotels we were considering, although for the price we thought it was very average. We were less than a 5 minute walk from the harbor, maybe 10 minutes to Faneuil Hall, so the location was super-convenient. However, the neighborhood was not very nice. Not sketchy or anything, but not very nice. We parked at the garage at 1 International Place, it cost us $9/day on the weekend, which was a way better deal than many of the other garages in the area, and walked over to the hotel (again, less than 5 minutes away).
Room: Our room was on the 6th floor and faced the interior courtyard full of air conditioning units, not a pretty view but it was MUCH quieter there than on the street side - on our way home the street was full of drunk people making tons of noise. So, it was a trade-off. You'll probably want to keep your curtains closed for privacy, since people on higher floors can see right into your room if the lights are on. The room was clean BUT there was a huge stain on the carpet, the lampshades were all cracked, one of our lamps didn't work, and I would not use the mugs provided with the coffee maker because it looked like they were just rinsed out in the sink after the last person used them (one actually still smelled of coffee). The towels were good, the toiletries were good, the water pressure was not. The bed was pretty comfortable.
Service: The person at the front desk was very friendly to us at check-in. We called down to request a sewing kit to fix my dress before we went out, but waited so long for it that we ended up leaving without it (it was delivered some time after we had already left). The waitstaff in the restaurant was friendly, although at one point I had waited so long for a refill on my coffee that I was just about ready to drink the creamer, I was so thirsty.
Food: We ate breakfast in the restaurant, and were very happy with it - I read some reviews that criticized the breakfast but we really enjoyed ours. We ordered off the menu and everything was hot and very tasty, and the fruit at the buffet looked very fresh. The food was definitely the highlight of our stay.
| 3 | null |
Nice place to stay but parking is a deterrent
We usually stay here when flying out of Philadelphia, but with parking being $8.00 per day we will be looking at other options. We would get a decent price through Priceline with fees around $100 total but add parking for 8 days that's $56 total we end up paying $156.00 for park and fly, that's not a bargin there are other places that offer free parking for the week.
There is nothing close to this hotel, the restaurants are expensive, breakfast will cost $10 to $12 each.
This area house the Sheraton Suites, Sheraton Four Points and the Aloft hotel all three are nice places to stay all around the same price and you must pay to stay at all three, there is a ticket station you must pass through to park.
| 3 | null |
5 day break in new york
the hotel was outstanding and yes it was being refurbished but this did not deter from an amazing experience .the staff made you feel like royalty and were extremely helpful and curtious .the location was excellent 10 mins walk to time square and 3 mins walk to grand central station.
| 5 | null |
decent lodgings
This is a good night's stay in well appointed rooms in a nice Doubletree, clean and tidy. The location is great if you're going to Johns Hopkins as it's right across the street, not so great if you want to go anywhere else (public transit is nothing special in Baltimore so to get downtown e.g. to Camden Yards, it was a 20 minute taxi). The restaurant on the main level was very good for lunch, average at best for breakfast.
| 3 | null |
Cheap and small, yes, but just what I needed!
The Jane Hotel is supreme in its service for the overnight solution for city goers. I can say I would not want to spend a week in the small state-room like hotel room, but for a last minute, incredibly affordable deal, it did just the trick. The old Maritime Hotel location still keeps its charm while everything felt clean and fresh. The down the hall toilets and showers were no problem and added a sense of Europe to my local stay. Cafe gitane which is in the hotel quenched my appetite perfectly without having to venture far.
| 4 | null |
Above average price for average stay
If you're looking for a basic, centrally located hotel that's clean and has a great breakfast buffet, look no further.
If you value privacy in your room ....this may not be the place for you.
Check-in was a smooth and friendly process and the spacious room was adequate. However, following check-in on 2 seperate occasions, the door to my room was opened without knocking by - presumably - housekeeping staff but I'm not entirely sure. I addressed my concern with the front desk and was left feeling uneasy about the whole thing. How could I be sure this wouldn't happen during the remainder of my stay? I was assured by the front desk staff and supervisor that this was not normal practise and their attempt at service recovery was greatly appreciated however, did little to ensure my security.
Aside from that, the only other down is the bathroom which is entirely too small and out of date (think, peeling wallpaper and mineral stains in the toilet & tub).
On the plus side, the breakfast buffet and service was the best I've had / experienced anywhere. The selection was incredible and it featured options for guests with dietary restrictions (think, gluten-free bread, soy milk, cashew nut butter) which I enjoyed and appreciated. It's not often that you see that, especially when most of the surrounding food choices involve deep fried this or greasy, flavourless that.
| 3 | null |
nice staff
All of staff were nice-thank you for hailing a cab on a hot day (sorry, can' remember the doorman's name). Having soymilk was nice, too. Oh, of course, I enjoyed champaign every evening. Although it was pretty hot out, the ceiling fan in the room was effective -we did not have to turn on a/c at night.
| 5 | null |
excellent price and location but stinky
this hotel has a great location and very good price but the was smelling not so good. the hotel is very very old, it has to be renovated immediately. it smells old , i can not sleep at night because of the this smell. the rest is nice. very friendly staff , they are very helpful.it's just old.
| 2 | null |
Staff makes up for age of property
This is an old La Quinta and shows it, but the staff, particularly Pablo, is excellent. The beds were comfortable, and breakfast was okay. The room was nothing to brag about, but it was big enough and everything worked fine. When the Internet flaked out once, the IT staff jumped right on restoring it. I would stay here again because it is very convenient to the area and convention center area and does the job I needed it to do.
| 3 | null |
Great place to stay!
This hotel is absolutely amazing.
Perfect location in the centre of Chicago (Millennium Park, Navy Pier, Willis Tower in walking distance), helpful, professional and smiling staff (from first moment of check-in till the last on check-out), no problem with any concern/question you might have (recommendation of nearest beach, directions, restaurant and its reservation) etc.
Great spacious rooms with comfortable beds (the right thing you would like to have after your intercontinental flight and before your business meeting), great place for real Full American Breakfast (Hoyt's Restaurant), etc.
Definitely we will stay in this hotel on our next visit.
Hopefully it will be soon.
Thanks once again for your great hospitality.
| 5 | null |
excellent hotel
We stayed here on 07/28 through 07/30. Very pleasant experience. Booked the hotel after read reviews. It was Just like those positive reviews, very clean, super friendly staff. Feel lucky we booked the right hotel during our first Boston Trip. The location was great too. Definitely will recommend it to any one!
| 5 | null |
Clean but problematic
A rehabilitated (with no character) former grande dame hotel of the 1920s in the city center, 3 blocks from the convention center and convenient to some historic (early 20th century) buildings. A bus nearby goes to the Detroit Institute of Arts and Orchestra Hall, Wayne State U, the main library, etc. The coffee maker didn't work, the alarm/radio couldn't be figured out by most of my friends or me, the windows open only if you call for a handyman with a Swiss army knife, the food is generally very expensive and less wonderful than often rated, the shower temperature couldn't be regulated, and there's no towel rack near the sink. A curtain covered a window behind the TV, but the curtain closer was unreachable; someone had to come to help me reach it so as to avoid glare behind the T V and avoid daylight at dawn. No toiletries except shampoo, conditioner, and lotion for convention-rate guests (no shower cap, etc. but the desk will supply things if asked). Oddest of all was a $5 food rebate coupon if you elect to have zero housekeeping. You don't just agree to use the same sheets and towels. Here, the maid won't enter at all. This is a mean, stingy way of increasing profit but reducing employment in a city that desperately needs jobs, especially jobs that can be held by people with few skills. If I ever stay in a hotel that has this policy, I'll be sure to reject the rebate offer, in hopes that therefore someone can get a job as a chambermaid there.
| 2 | null |
Best stay anywhere! Thanks!
We have stayed in many hotel brands in many cities. This stay was by far the best experience we have ever had. It exceeded our expectations-not only the rooms, but the service. The manager, Michael, went out of his way to take care of us from the moment we walked in.
We knew it was too early to check in, but we asked if we could go ahead and park in the lot and walk around town to explore. He said absolutely. Then he said that one of our 2 rooms was ready and we could all 4 put our suitcases in one room, change our clothes, and the other room would be ready when we got back from our walk. Excellent! Then by the time we had all 4 unloaded and got upstairs (there is a ramp to the side of the hotel so you do not have to lug suitcases up the steps) the other room was ready as well! We all had our hands full of luggage, carry-ons, etc. and the housekeeping staff saw we were struggling a little with everything. They opened up our room doors for us-nice touch!
The rooms were clean and kept clean by the staff. In the mornings at the hot breakfast (very hot and tasty) the staff came and asked us if they could get more coffee, etc. That has never happened anywhere we have ever stayed!
When Michael was not there, David was just as professional and helpful as Michael. There is a business room with 2 computers. We were able to print our return boarding passes there. There is a nice selection of San Antonio brochures in that room as well. The pool was too hot to swim in (the water from the hot tub flows into it), and it was very small, but we were not there for the pool. The rooms included a fridge and a microwave.
This hotel is within walking distance to the Market Square Area, downtown, and the Alamo. We felt safe everywhere we walked. (I did have an issue with one restaurant-that will be in one of my other reviews.) We were acknowledged by the front desk everytime we left the hotel and everytime we came back. They also have an overflow parking lot if their lot just across the street is full (we always found an open parking spot).
We were fortunate enough to be priority members, so we asked for a little later check-out time. But even if you are not, they said they will be glad to store your luggage if you still want to go somewhere and pick up your luggage a little later that day after checking out. You can also park in the lot until 3 pm the day of check-out.
To close, I highly recommend this hotel if you are visiting San Antonio. Kudos to Michael, David, and the entire staff for making our trip so enjoyable!
| 5 | null |
Awesome First Time Experience during a slow Period
My wife and I were celebrating our 5 year wedding anniversary and were limited to staying local due to the crowds leading into and after the DNC Convention. What a great decision thanks mostly to the Guest Services, Front Office, Housekeeping and Food and Beverage Team. We were welcomed with Friendly, Smiling, Hospitable and Professional staff lead by Dave at checkin/reception-he is a future Industry Leader, Kimberly Johnson with her personal approach to making us comfortable and inside tips on fun on a budget-love this lady, Gabrielle Fortner in the restaurant for breakfast-super server, I see why he would be working even when it was slow. Good Choice to keep on board at all times. Lastly, Rachelle LaRisch in Service Express is a delight. She was kind and so willing to assist with all of my request. The service step that really took us to another level with experience was when Gabrielle our breakfast server brought my wife a small bottle of lotion during our dining experience. She was overwhelmed because neither of us had mentioned this request, he just overheard her speaking about how dry her skin was. This was a small gesture, but made the biggest impression. Kudos to the entire team and please be sure to share this review with each of them. I wish I would have had more time to enjoy the stay and even extend my visit, but I will surely make this my first choice of stay during my next visit to Charlotte. I know people who utilize TripAdvisor can be very critical and I have seen it from multiple perspectives and I take pride in writing about the team you have at your property. Keep up the good work and continue setting the tone for consistent, memorable, hassle free and inspirational service. Thank you for the opportunity to share.
| 5 | null |
Consistently great
This is my preferred home when traveling to the DC area. Has everything within the hotel to make life comfortable, and outside is well-maintained with several outside seating areas. The outdoor pool, though often crowded, is very relaxing. The best part of this hotel is the easy access to the Metro, restaurants and small shops. The staff is extremely friendly and the rooms are clean and comfortable. Parking is expensive and the garage is a subterranean maze - all the more reason to leave the car home and take the Metro. This was about my 20th stay at the Marriott Wardman -- I think that says a lot.
| 5 | null |
It was ok, but...
They front desk staff when we checked in was a younger girl who was WONDERFUL! The night shift lady was not that great. I guess there was employee drama going on, and she repeated to us that someone got fired for calling a guest a "crazy b%@*&". I just thought it was tacky. I had read reviews on the hotel before I stayed and understood they were renovating. But, I took a picture of the bed side lamp. It was so GROSS! There is no reason a lamp should look like this, and it should have been switched out YEARS ago!
The shuttle was great the morning we were to fly out. The pick up shuttle on 4/15/12 in the pm was ok, but the driver had the personality of a wet dishrag.
| 3 | null |
Perfect location for an Inner Harbor vacation
This location is very close to all the Inner Harbor attractions. At check in we were given a packet with restaurants and other destinations labeled walk or cab, so we knew where we stood. I was traveling with an adult daughter and a 13 year old granddaughter, so a room with a king and a pull out sofa was perfect. We were on the 7th floor, and the room had a nice street view. The bathroom had a large shower and toilet, with the sink in an separate alcove, which made getting ready in the morning a breeze. We needed a refridgerator for medical reasons and one was sent up pronto. The front desk, in fact all employees, were extremely friendly. The wait staff in the breakfast area remembered us and our drinks of choice. Because I'm a loyalty-club member, we received a discount on the breakfast buffet which included all the continental breakfast items plus scrambled eggs, meats and make your own waffles. Omlets and eggs to order were available also. The room was clean and neat. The only down side was a group of people who let their children run up and down the halls until after 11 pm and again before 6 am. That was a bit noisy, so bring ear plugs if you are a light sleeper.
Right accross the street was a bus stop for the Circulator. This is a free bus service with several routes, that will take you to most of the tourist attractions.
The location is a few blocks from the inner harbor or Fells Point, or Little Italy so there is plenty of restaurants around. There's also a CVS and a Whole Foods just around the block. The CVS is open 24 hours and has a minit mart in case of illness or emergency.
The pool does not look exactly as the website has it, but it is fine for a cooling dip. There is a patio outside with lounge chairs if the weather cooperates. A lifeguard is on duty.
The rooms are clean and neat, but it's the staff who make this the place to stay. They all go out of their way to make you feel at home.
| 4 | null |
Gets the job done, but...
For starters, if you get a room number that starts with "7," ask for a different floor. You might think that means the seventh floor, but you would be quite wrong. It means the basement, with windows at sidewalk level and curtains that can't be opened (really can't be opened, not that you'd want to open them). Desk staff pleasant with me but bickering with each other. Oh, AND, it's not in SOHO! Unless being on the south side of Houston makes it in Soho. It's more like north edge of Little Italy or something, and convenient enough to the east village but definitely not Soho. For the price, I guess that's what you get. It's true that Whole Foods is very convenient to this place. It is clean but the rooms are small. I don't *not* recommend this place but the "7" = basement trick was a bummer and I was too hot and tired to deal with it at the time.
| 2 | null |
Omni Hotel was great hotel to stay
We stayed at the Omni Hotel for 2 nights, before our flight home. Both the room and bathroom were clean and spacious, and the beds were amazing.
The service was great - after our bags were taken to our room, we asked about transport information, and the staff that helped us was really generous with his time and gave us some helpful tips and directions on getting around.
The spa service was very good. The only negative was that during the time of our stay the pool was closed. From our room window we could see that it was fenced off with yellow tape which looked a bit suss - not sure what happened there.
Other than that, everything else was a good experience - a great way to end our holiday!
| 5 | null |
Thank goodness I got a discount on the room..
I stayed at the ‘great’ Palmer House for 2 nights while attending a job training in Chicago. PL accepted my bid for $110 + tax/night, which was awesome since the hotel runs for about $260 + tax/night. I arrived on a Wednesday night; everyone was very nice; check-in was smooth once I found the registration desk on the 2nd floor I think. The Palmer House is a gorgeous hotel, I just loved the décor. The bed was comfortable. The bathroom was tiny but its character made up for the size. I didn’t have much of a view of the city even though I was in the 19th flr. I could hear my neighbor snoring the 1st night =(.
As other reviewers have stated, you pay for everything - $62/day for valet parking, $10 to use the fitness center (each time).. that was all I indulged in. Chicago is expensive period – thank goodness I got a discount for the room.
The hotel was conveniently located to my office building so I walked to and from; the weather was perfect and there were tons of people walking about the city. Downtown Chicago has the best atmosphere for walking/site-seeing. There’s so much to see and do. Unfortunately I wasn’t able to do/see much since I was in & out but I did get to dine out at the Grand Lux Café with my cousin who lives in Chicago; great food, even better desserts.
| 5 | null |
Our stay @ the Courtyard SD Central
We had a great time. The staff at this hotel was fantastic. Being a Courtyard, I did not expect to be treated like a full service Marriott. They also have a full service restaurant, which would make it nice if you arrive late. The pool was great with the kids. The bar was great to watch the NBA playoffs and get some work done (once the kids went to sleep). If you end up using Marriott Points, you get a full service experience, but only use Courtyard level of points.
| 5 | null |
Great Location
4 of us girlfriends spent 3 nights here on a long weekend away. Dupont Circle is a terrific and central location, and I would highly recommend staying in this area. We were able to find a deal for $135/night, which is great for this type of advertised hotel (trendy, renovated, central), granted we stayed in February. When we got to the hotel we asked if there were any available upgrades, and unfortunately the only upgrade was for a slightly bigger room and access to the "penthouse" lounge with free nibbles, drinks (including beer, soda, coffee), and wine/liquor/champagne at night after 5:30. I was charged an extra 100/night for access to the club floor, and this was such a scam.... totally not worth it!!! All in all, was the room and experience worth 235 a night? Not a chance in heaven!! I'll explain why next....
The room was a decent size, actually quite spacious which was great considering we had 4 people. The bathroom was, as I've read before, really small and inconvenient. Thank god we are all close friends, because the "door" to the toilet is a thin layer of frosted glass. When you use the shower, everything (including the toilet and towel rack) get soaked. Really poor design. The water never gets beyond luke warm either. I couldn't wait to get home and take a nice, refreshing and hot shower. Really unsatisfying. We also had to call down to service 4 times over the course of the evening to request more towels and robes - I'm not sure why it took them so long. We were late to our reservation because they hadn't accommodated us the first time we asked. On reflection, it was probably because the elevators were slower than molasses!
So, the penthouse. First of all, the department of health needs to evaluate the food they are serving as little nibbles... that place is a food poisoning disaster waiting to happen. They left fish, including sardines, tuna, another white fish and shrimp out in a hot room, without refrigeration and in inappropriate conditions all afternoon and/or night. Someone is going to get so sick from eating that food - no one should be leaving that type of food sitting out in a hot room for hours. Staff rarely check and/or replaced the food - it literally just sat there for ages. I was horrified at this. There was also rarely enough food out, so if you came at the wrong time, you felt duped. The two redeeming factors were the fact that they had 4 different white and 4 different red wine, including 4 types of top shelf liquor and moet champagne (but only one bottle) out at night. The space also provided a great and quiet lounge for the 4 of us to catch up and laugh - very comfortable and classy. All in all, definitely not worth the 100 extra we paid. I'll never do that again....
If the price is right, and you don't mind the severe lack of privacy in the bathroom, I would recommend staying here, otherwise, it won't live up to your expectations.
| 2 | null |
Great location.
I won a bid on Priceline and got this hotel. I spent time reading the reviews so the parking fees and hotel fees did not surprise me. Checking was super fast, less than 3 minutes. Hotel is 1 block from Westgate. Room was spacious. We really loved the water pressure. Overall, I would hope to go to this hotel again. Btw our room had a mini fridge, coffee maker, hair blower and an iron.
| 4 | null |
Very Interesting
This is a very lovely mansion tucked away from all the hustle and bustle of Chicago. The room we had was great! We were able to stay in Room 11 on the first floor. It made you feel like you had the whole floor to yourself. Stephanie and the staff were very pleasant and seemingly helpful.
However, there were little things that could have been done differently without much effort. Parking was an issue. There was room for only 9 or 10 cars. They have 11 rooms and then add people who don't know how to park properly. We had to move the car twice.
They ran out of caffienated coffee on Sunday morning and staff was informed of that fact at 9:00 a.m. Monday morning came and there still was no caffienated coffee. It would not have been hard to go to the store and pick some up. When asked about it on Monday, the answer was to drink black tea.
The breakfast that was served on Sunday morning was almost gourmet compared to the one served on Monday. Sunday you got fruit, english muffins with eggs and cheese, sausage, and yogurt, Monday you got some very tastless and badly scrambled eggs, fruit and toast/bagels. One couple did not get eggs and were told that what had been put out was all that was allocated for the day. Eggs are not that expensive when you compare it to the price you pay for a room.
The organizational piece of running a place like this was not evident. Staff brought their children and pets to work with them which made the back garden/patio less enjoyable. Plants and flowers are truly needed back there. Please throw out the Wheeler Mansion cards if you do not intend on providing the ammenities listed.
| 4 | null |
Think twice.
We stayed here for four nights in April just when this hotel was being taken over by Kimpton Hotels. The hotel is about 15 mins walk from the White House and not far from all the sights. There is a small lobby with some interesting seating and free wifi is available there. There is happy hour with free drinks every evening.
Rooms (we had two) are spacious with plenty of hanging and drawer space in both rooms. The bathrooms had shower areas at one end. It is quite difficult to keep the water from staying inside the cubicle as there are silly, short shower curtains (in a modern 4star hotel?), our shower head kept falling off it's holder as it was broken. The beds were all as hard as boards. The curtains were just not quite wide enough to keep the light from the street lights at Thompson Circle from illuminating the rooms all night long. Serious irritation,this when all you want is a good bed, some darkness and a good shower (which, to be fair, you get from the water pressure).
This doesn't stop here. Both our rooms were not made up after our first night but as we came back quite late we told them not to bother that night. Strange, as staff had been in to change all signs, umbrellas, bathrobes to Kimpton Hotels. Second night, our children had no bath towels. As we had an early flight, my husband went down to check out and order a large taxi for four adults and a lot of luggage. There was an empty reception desk with the night receptionist wandering in after 5 mins. We were seriously let down by the car valets and were in danger of missing flights when the wrong (small) car turned up, a larger taxi arrived by was turned away by the valets as it was not his 'friend'. We had to wait for this 'friend' and then renegotiate the price we had already agreed. We left on a very sour note.
As I write, we have just (hopefully) sorted out their accounts department. We had prepaid, but our card was charged again, twice for one room and once for the other. These amounts seemed to be credited and debited with astonishing regularity.
Kimpton is a great chain and could easily, and quite simply, make a few changes at Donovan House and bring it up to it's other hotels standards.
| 2 | null |
Perfect location, staff and accommodation
Perfect location for tourist vacation. Good location if you want to park your car and leave it for the duration of stay. (Good idea if you don't want to deal with all the narrow and one way streets). We were able to walk to all the locations and restaurants that we were interested in doing. The desk staff are very helpful and knowledgeable about where to eat and how to get to places. Breakfast is more than adequate and located downstairs in a very pleasant and clean dining area. Complimentary newspapers, snacks, and fruit. We more than enjoyed our stay.
| 5 | null |
Great location, and much character
The Admiral Fell Inn has great character. It is located in a historic building, has friendly and personable staff, and is located in a quirky building. If you're looking for something other than the usual cooky-cutter corporate hotel, this is it. The location is fantastic - the hotel is surrounded by a charming historic neighborhood, replete with great bars and eateries. The only issue that I'd take with my stay is some of the features of the room. The rug definitely needed to be replaced, as it was faded and stained. The bathroom ceiling had mold growing on it. The TV faced an empty space between the bed and the desk, off to a void (one of the problems of old quirky rooms). This would be a terrific hotel with some spiffing up; the staff, location, and the building itself are great assets. It just needs some investment in a paint job and carpeting.
| 3 | null |
Quick weekend getaway
Traveled with my wife for weekend without the kids Feb 10-12. Everything about the hotel was perfect. The room itself (King Spa) was wonderful. Employees were outgoing and friendly. The location was convenient to everything.
I love this hotel and would stay there again in a heartbeat.
| 5 | null |
Cheap, good location, clean room.
This hotel was cheap. It was fairy close to Beales Street. We didn't get mugged walking to or from said Street, not that weren't afraid it might happen...
I will say that even though the hotel itself looked shady, and the hallways smelled like smoke/sweat/dead bodies, the room itself was clean and tidy (and smelled fine). It was not fancy or new, it was adequate for a night stay. The bathroom was clean and scrubbed, the sink was spotless, there was a little towel-elephant sitting on the bed, and everything worked. We didn't use the pool but it did look inviting. Breakfast was in a small room with tables set up at one end, but it had a nice assortment of muffins/waffles/biscuits and some hot food too. Coffee was good and there was staff there to keep things clean.
The room was acceptable, but outside of it, I tried not to touch anything.
| 2 | null |
Nothing to fault , first time in new york , win , win , win
I booked this hotel on the strength of the trip advisor reviews and it met expectations.
Staff very helpful , rooms compact but modern and cool , breakfast good , and internet access great.
Location also fab as it is so central.
| 5 | null |
Our "home" in Georgetown
We always stay at the Georgetown Inn when we visit DC. It is in a fantastic location - right in the heart of Georgetown shopping and restaurants, and a quick walk to campus and the surrounding historic neighborhood. It is a small hotel, very warm. Many of the staff have been there for a long time and the new people are extremely gracious as well. The rooms range in size from small to very spacious (the suites are quite large). While it is not the newest hotel, it is well maintained. The daily grill has a wide variety of food and is very convenient to have connected to the hotel. They are always very sweet when I am with my children and accommodate all of our requests (we have some allergies). All around a great value for the price and a happy place to stay!
| 4 | null |
Well located but not as "comfort"able as the name implies
Good price, a good location and decent enough breakfast make this place an acceptable choice but for us that's where it stopped.
It's a hotel which has a dated '70's feel about it. The room was quite noisy, either from street noise or the old fashioned AC unit. We were allocated a disabled room which didn't really add to the comfort level.
Some of the staff were business like but not particularly friendly and the room maid was officious knocking our door at 8am to clean the room then telling us off because we hadn't put a 'do not disturb' label outside .
Midweek breakfast finishes at 9am, which is a bit early in our opinion,
| 3 | null |
Great choice for LAX
I've stayed here twice before when transiting through LAX with my wife and prefer it to the Westin. Arrived late, shuttle from terminal very convenient, check-in smart and efficient. Our room on 15th (Club) floor modern and bed very comfortable. Bed linen of high quality. In room coffee maker with Starbucks coffee and a complimentary bottle of water which was nice. Bathroom is a bit of a let down being very small and a little dated, though very clean and well appointed. Missed the complimentary evening food and breakfast in club lounge so cannot comment on that. We did share some nachos in the lobby bar upon arrival which serves food pretty late. Service good despite bar being very busy with convention folks and food good. Will stay again.
| 4 | null |
Great Location, Sub-Par Expierence
The location of the Marriott is perfect for anyone with plans at the convention center, as the Marriott connects via Skywalk to the CC. Upon arrival this appears as your standard Marriott property, but I noticed a few differences once I had stayed a night. The AC unit works, but not effectively. Even with the drapes closed my room was humid when I returned at the end of the day. The door doesn't fit snug with the door frame, so sound from the hallway leaks into the room. So if there is a big convention involving kids, don't expect to get much sleep, you will hear every door shut that happens near your room. The worst part of my trip was dealing with the late night front desk staff. I had called earlier and asked if there was any Chinese food places open, and they lady said "I don't know". This surprised me, as this is the Marriott, a yes or no was expected. I thought I may have accidently called the Super 8. Later that night I had requested a cab pick me up, as I had tried to walk back to the hotel but my foot problems increased and I knew I shouldn't continue. I called the hotel and requested she send me a cab. I told her where I was (cross streets). I waited 15 minutes and nothing. When I called back she told me they should be on their way. Another 5 minutes passed and I decided to walk to somewhere that I could just catch a cab. I finally succeeded at this and returned to the hotel. Upon arrival I wanted to make sure I shared my situation with the Night Manager. The lady got the night manager and while I was telling him what happened the lady was typing away, hitting the keys as hard as she could to indicate her anger. When I asked her why she was doing that she replied "That's how I was taught to type!". Interestingly enough the manager just stood there and let her go about this way. What a way to treat a customer, and at the Marriott no less. I will not be staying here in the future.
| 2 | null |
We got for cheap, old forniture, waffles on breaky
Shower was also nice. We spent a nite there, havent tried the pool.
| 3 | null |
Conveniently located
It's an old conference hotel. But it's conveniently near the zoo and a quick subway ride to all the attractions. Lots of good restaurants down the street or a nice stroll to Adams Morgan.
| 4 | null |
Not What We Expected
When we first entered the Chambers Hotel, we were greeted by friendly staff and entered a chic, relaxing lobby area. My first impression was a positive one. We checked in, received our keys, and were escorted up to our room. We tried entering the room with my key - it didn't work - was told to exchange it downstairs. Red flag number one. Granted, I know I booked the standard queen room, and we did arrive two hours before the 3pm check-in time, but I did not expect a handicapped room on the third floor (the third floor is actually the first floor). There were many design flaws with this room. Nowhere to hang our bathrobes, only one hook to hang a towel (which was located IN the shower), and the doors are so high that you couldn't even drape them over one. When I went to blowdry my hair, I couldn't even plug it in because the top of the toilet was covering the outlet (yes, I had to take the top off the toilet). And I don't know if our room was just like this because it was a handicapped room, but water covered most of the floor when we showered. Not a bathmat in sight. And with a handicapped room, expect short sinks and zero counter space.
I didn't expect a gorgeous view of Manhattan, but staring at a brick wall didn't make matters any better. I would have been more than happy to wait for a "normal" room. It was a room designed for the handicapped, yet it made us feel handicapped staying in it! I really wanted to love this hotel.
| 2 | null |
Great weekend stay
My wife and I spent Saturday night at the hotel and had a terrific stay. Every staff person was professional and very courteous. When the front desk learned we were celebrating a birthday, they upgraded us to a great room with a terrace and view of the park and had a bottle of champagne waiting for us later in the afternoon. Thanks again, Chase! We stayed in a King jr suite. It was exceptionally clean and we loved the hardwood floors - much better than hotel carpeting...we will be back!
| 5 | null |
OK...but not up to other Crowne Plaza standards
We traveled to Houston in July 2012. We were going to do a few activities in Houston...NASA, museums, and Minute Maid, in addition to a doctor's visit. We chose to be close to the medical center versus downtown for ease in getting to the museums and medical center.
The hotel is not overly convenient to the medical center, but I suppose close enough. Perhaps a 10 minute drive. It's right off of 610. However, if you are there for an event at Reliant Park, perhaps a Texans game, then this hotel would be ideal, as Reliant is across the street.
Check in was quick and easy. When we got to our room, it was overlooking two enormous HVAC compressors, perhaps 1 1/2 stories tall that sounded like a jet engine. Knowing they would run 24/7 in Houston in July, I returned to the lobby and requested to be moved across the hall, which they readily did without hesitation. And, as luck would have it, our new room overlooked the pool and had a balcony. I was glad we requested the change and their immediate willingness to accomodate.
The part we stayed in, Building 3, is older. The hotel has a high-rise area, then individual three-story buildings. The hallways need refurbishing pretty bad in the buildings. Carpet was old, dirty, and stained, ceiling tiles were dated and dirty. The elevator was pretty worn out too, making loud groaning noises on the way up. My wife and daughter opted for the stairs after one ride. This was a surprise, as the lobby was very nice. But, the rooms had been refurbished. Comfortable beds, modern TV, new ceiling in the bedroom area, plenty of overall room with a balcony. The bathroom ceiling was an older tile ceiling and only 7' high, which with the wall sconce over the mirror, meant mirror height was about 5'6"...not a great height for someone 6' tall. The first morning the pipes in the wall had air in them, and rattled quite loudly. I feel sorry if anyone was next door to us trying to sleep as we showered, as there is no way they slept through the rattling. Also, the first morning the water would not get hot to a comfortable temperature, it was on the cooler side. But the second morning, the pipes did not rattle, and the water was more than hot enough.
The pool was huge, over 9' deep at one end. It was a great area with shade in the afternoon. The plaster was a bit rough and the kids had bloody toes after the second day. If you have kiddos, take water shoes. The staff was good about keeping fresh towels available poolside.
I walked past the business center and work out room, both looked nice. I was dissappointed the lobby did not have coffee available in the morning. The room has a small coffee pot, but I like to sit in the lobby and read the paper while the family gets ready. We did not eat in the restaurant or order room service so I can't comment.
It was a satisfactory stay based on price, as thankfully, I booked the site through a website where you don't know the name of the hotel, simply the star level and general location. I was initially excited to learn we lucked into a Crowne Plaza, and the price we paid was considerably cheaper than the rack rate. But after going, had we paid full price, and especially if we would have been stuck in the first room, I would have been very dissappointed, as it was not up to the usual Crowne Plaza standards we have seen elsewhere.
Don't hesitate to e-mail with any questions.
| 3 | null |
Fooled by the name "Sheraton"
I thought since it had the Sheraton name it would be an average hotel. Nope!
The room was soo hot even with the shades closed and the a/c temp all the way down at night! My in laws were in the room across from ours and their room was also hot with the temp down. Beds and pillows were not comfy and the restroom/tub were not that clean in both rooms. Its right off the service road so you have to dodge cars when exiting the freeway to get to the hotel, otherwise you'll miss the entrance, have to go to the signal light, and go all the way around back to the hotel.
Only Good: Room scheme is nice and free internet.
A Super 8 motel would have been way better than this "Sheraton" hotel and cheaper.
| 2 | null |
The Lucerne Hotel NYC
No fridge, small room, comfy bed, bathroom was tiny. No jug. I think for the price of accommodation $350.00 per night its not worth it.
We had no room to put our suitcase, and no hanging space for clothes
I went to visit a friend also staying in New York and they had a better hotel, with a fridge and jug etc and a decent bathroom and room to put their suitcase for much less, will stay further downtown next time.
| 2 | null |
Good Location
Well located hotel for sightseeing. In walking distance of pick up for Sightseeing Bus.
Room comfortable and quiet, with nice bathroom..GREAT shower.
In the area around the hotel, just a few minuits walk there are several restaurants, shops, supermarket and pharmacy.
| 4 | null |
Great Hotel, needs a little TLC
My husband and I recently spent our anniversary at the Ritz in San Francisco. The entire staff, valet, desk and bell staff were all very friendly and welcoming.
They gave us a corner room with terrific views. The bed was comfortable and inviting.
Here are my criticisms. There was only one bathrobe in the room and their should have been two. The towels, wow, they need to be retired. I felt like they were the towels from the Marriott Courtyard. They had the Ritz logo on them, but they were thin and just tired. If you are paying that much for a room, it is the small details that matter.
One more small item, I think it is time to replace the hallway carpets. They have seen better days.
| 4 | null |
good hotel for 1 night
stayed the night before our flight. nice rooms, friendly staff especially in the bistro in the reception. okish pool not enough sunbeds and not the cleanest pool. location right next to the airport within walking distance to a few shops and restaurants. ok for a night befor you fly home.
| 4 | null |
Disappointed
The hotel is very pretty and clean but unfortunately it is too far from the center of the river walk, where all the shops and restaurants are. Another issue that we had was the elevator. We were not closed to it but we keep hear it coming up and down. Also when some one flush the toilet you can hear it, so it was very annoying trying to get some sleep. There was not refrigerator or microwave. I travel with my 20 months old so I needed a fridge for his milk. Over all I am not impress and I don't think I will stay there again.
| 3 | null |
Nothing Special
Hotel has a very nice and modern lobby but the rooms caould use some help. The beds were comfortable but I had to have someone come up and change the sheets as they were not clean. The bathrooms are small and there was mold on the door. There was two different colors of paint on the bathroom door where it looks they were trimming around the mirror but gave up.
The staff was friendly and quick to help with the sheets and extra towels. Also, this is a great location that is within walking distance to a lot of attactions.
| 2 | null |
Great stay in the heart of downtown
My wife and I enjoyed an Executive room with corner views of the bay and Coronado bridge. The room was immaculate and very peaceful, with calming accents throughout. Access to Horton Plaza and the Gaslamp Quarter are superb and the staff was uniformly helpful and pleasant. I like to run and it's less than 1/2 mile to the Embarcadero and open running room. We'll definitely stay here again!
| 5 | null |
Great Experience
My wife and I recently stayed at this Sheraton and had a wonderful experience. The spacious, comfortable room was very clean and had a great view of the river, lake and skyline. Additionally, the staff was very courteous and helpful. This hotel is in an ideal location, very close to great restaurants and attractions. Highly recommended!
| 5 | null |
Woken at 12:30 am by guest services - worst customer service I have ever seen
The best part of this hotel are the comfy beds. Aside from that the lace is terrible and if you have any other options do not stay here. Absolutely shocking - i made a phone call from the room as soon as i checked in, at 7 pm. At 12:30 am i got a call in my room from guest services demanding my credit card number over the phone. When i reminded how late it was the receptionist apologized but still demanded the number and that it could not wait. I explained i was on medication and that this was apalling and she proceded to say she was coming to the room to collect the card and the 38 dollars. She then hang up on me!I then had to wait up for over an hour for her to turn up. She never did. Seriously, for 38 bucks how can you jeopardize the guest experience.
I hurt my back and im here to see a doctor which is the reason why im staying here. Front desk is aware of this and I have a wheel chair. I was put in a disabled room and there is no way you can even move a wheel chair in there.
So if you,re into rude service, screaming kids at the pool, no room service and being treated like dirt then you,ll love this place. Don,t forget, they have some real comfy beds!
| 1 | null |
Great stay!!
staff have been warm, welcoming and very helpful regarding local restuarants and events. The room was clean, great views and comfortable, especially the linens. The location, price and linens will keep us coming back.
| 5 | null |
Bed bugs
Checked in early evening. Hotel is slightly runed down, not too clean rooms, but we were tired and only were staying one night. Bed linens were frayed, but appeared clean. The day after I got home, I found seven large clusters of bed bug bites on my upper back, shoulder area. Sent an email to the hotel administration, but never got any response.
| 1 | null |
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