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Excellent hotel, great location, great staff!
The Hotel Triton is an awesome hotel! This coming from a slightly jaded New Yorker. The staff was very friendly and helpful and really just kind of cool. (I got a kick out of the nicknames on their staff ID's) The hotel iteslf is fun and modern and it is in a great neighborhood. Our room had a Jack Kerouac vibe that the literary snob in me loved. They had a great happy hour with sangria and wine. It was a really good experience and I would definitely stay there again!
| 5 | null |
Awful service--stay somewhere else
The hotel was mediocre, the location in the middle of Back Bay was good, but the service was awful. I asked for a bottle opener and a plate to be brought to my room and after three calls and an hour and a half, I had nothing. I finally called to talk with the manager and cancelled it. It wasn't complicated, and they weren't busy--they just didn't care.
I'm heading back to Boston next month, and I'll find somewhere else.
| 1 | null |
Worst Hilton EVER
I have stayed in a lot of Hilton Hotels, this one is no better than a Motel 6 and 4 times the price! The ONLY it has going for it is location if you want to be near fishermans wharf. It has no view and nothing at all special. Breakfast area is TINY. They book tons of "Bus Tours" and there is not enough room for all those people at one time. Forget about service and expense. Good thing we had a voucher because NO WAY we were paying 41 bucks for what they had. Hilton should be embarrassed that this Hotel is their property. The Best Western around the corner has more amenities . DO NOT GO HERE. If you book a bus tour here, just know we heard the Driver and tour guide plotting to rip you off...cutting corners for every minute you get to spend off the bus, its all about saving them time and wasting your money.
| 1 | null |
Meh.
I stayed here one night for a wedding. Check-in was easy enough, and the hotel staff were pleasant. Upon entering our room, we were greeted by a wave of stale, musty smelling air. I wasn't impressed with the furnishings, but I get it, it's supposed to be a historical property. Just not my taste I suppose. And yes the grounds were nice, but I didn't spent the majority of my time outside. I spent it in the room and in the conference areas. In all fairness, I should mention that the hallways and large common areas were in pretty nice condition.
On to the room. Maybe we just got a bad room, but some areas were in need of some serious rehab. Don't believe me? Check out the pics. Broken corners of the vanitiy base in the bathroom, crumbling grout, and broken drain. And for goodness sake, you have no control over the room temps. We set ours to 60F before we noticed a difference, and it barely cooled off the room, with very little apparent inflow of fresh air to the room. We would have opened the windows to flush out the gross air, but it was around 90F outside.
I did spend about 15 minutes in the bar. We sat down at a dirty table. No one acknowledged us. We left.
One final note, it's smack in the middle of a residential neighborhood with nothing in the way of food or shopping within easy walking distance.
Honestly, unless you have to stay here for an event like a conference or wedding, I wouldn't waste my time here. You can find much better accommodations for less money elsewhere in San Jose with more dining and shopping options nearby.
| 2 | null |
NICE STAYCATION
This was a last minute staycation!! and it was great, rooms were great, bed was comfortable, and the kid's enjoyed the pool and fitness room, the breakfast was good, and there was lemonade in the dining area complimentary of course, it was homemade, I would definitely stay here, when I need a break from home, without breaking the bank and leaving town.
| 4 | null |
unfriendly service
We have always enjoyed staying at the Four Seasons. However our last trip to Beverly Hills was disappointing. The room was noisy due to the restaurant below. We could not sleep in the night. And we had problem to connect with internet, the front desk was not helpful in solving the problem. The hotel looks nice, but too superficially arrogant.
| 2 | null |
Decent airport hotel, Good location
We barely slept overnight here on our way out of San Diego after staying with family, and I got a corporate rate. For 80 dollars near the airport, I wasn't unhappy with the hotel. The place was quiet, the rooms were clean, if old, and the beds were comfortable. Service and staff was fine, although we couldn't get an extra coffee pack but we didn't have time to drink more anyway, as it turned out. We left before breakfast was available, so I can't speak to that. Overall, it was fine.
| 3 | null |
convention
This hotel was right near the convention Center and within walking distance to everything we needed. The staff was so courteous and we loved the European Style hotel design. Thanks Houston, whata wonderful experience at such a convenient price
| 5 | null |
Time passed this town a long time ago.
I booked this hotel as a last resort for the Indy 500. The building is old and dingy. The rooms were 80% clean and the AC worked. There were no bedbugs. The doorway to one of our rooms was shattered all busted and glued back together it was apparent that it had been previously kicked in. The hallways were disgusting and dirty and there was garbage in the stairway for our entire stay. The town is definitely scary. 70% of the town is boarded up and completely abandoned, The local mall, many restaurants all shells of their former selves. When the sun goes down you better be locked in your room. We checked out around midnight to get a headstart home and witnessed someone prying a window open on a first floor room.
In short if there are no other options, This place works. I would look for something else however.
| 2 | null |
The most nasty hotel stuff i ever been
It was my first time in this doubletree hotel in Chicago, i've been in different doubletree hotels before and people were nice but since i checked in at this hotel in Chicago i have notice about that,front desk agents are not rude.... they are nasty.... The agent checked me in,was trainning a new person,i was not welcoming to the hotel... he just asked me for my ID and c.c.
I asked him for internet service.... His answer was...$ 9.95 per day,but he didn't explained to me how that works,he didn't explained to me about the property,about service. I request to get fixed the phone in my room,i'm going to check out today and it didn't get fix.
Next day after checked in i went to the front desk to talk to the manager....She came out with not friendly face and said YES... I was explaining to her about was going on with agents and how rude they are,how come the person like that attending guest and she just stopped me and she said that..... WHAT YOU WANT TODAY? That was a question from the MANAGER to a guest who was complaining. The stuff here when you request something or ask for directions..... The answer is.... no,i don't know,i can't.... I'm not sure what's wrong with this people here but they look unhappy,angry and tired. I just posted it because people read reviews should know what they expect on this hotel,i travel every week to a different cities and it is the first time nobody at the hotel care about my complaint or apologize.
| 1 | null |
Really disappointing, horrible bellman
We stayed for 3 nights at this hotel and probably had the most horrible room (I hope so!).
The front desk was really welcoming and efficient; they even printed some documents for us.
When we arrived in the room, there were towels on the floor in the bathroom and already a flooding! The room was in really bad condition and noisy until 2:00am.
The bellman at the entrance was really rude. He yelled at us several times, and looked at us like if we were annoying him. When we asked him "Where can we buy meds in the area?", he answered "I don't know".
We talked a little bit more with other tourists and they also experienced issues with him. They told us he was Chinese and did not want to speak to tourists. We did not understand the relation between claiming his culture and not being welcoming.
We have never seen such a bad reception in our life; this is probably the worst Holiday Inn across America. I think in any self-respecting hotel, an employee with a reception as cold and unpleasant to the visitor could not stay longer than 24 hours in the team.
We would not recommend this hotel to anyone and will let know Holiday Inn about our experience.
| 2 | null |
Great but not so Great
Great but not so great
On short notice my wife and I decided to travel from LA to NY to attend my brothers birthday and 60 wedding Anniversary after checking out several hotels in the Time’s Square Area we decided on the Empire Hotel adjacent to the Lincoln Center located on Broadway and 63 Street. When we arrived at the hotel around 6:00 PM Saturday evening I was taken by the exotic furniture style (simulated tiger skin chairs and odd shaped couches.)
At check in I stated when I booked the room I requested a very quiet room as I was a light sleeper; actually I prefer quiet to view. The clerk informed me that the hotel was fully booked and he would see what he could do. The bellhop escorted us to the 11th floor room 1120 the room and bathroom were small. After placing our bags in the room I could hear the sound of loud rap music, people yelling and sharp banging noises. I said to the bellhop could you tell the room over head to quite it down. He stated there no room above you it’s the disco. I immediately called down to the front desk and requested a differnt said I am attending a Broadway play within the hour and when I return I would like to change my room. I was told that the hotel was fully booked and there were no other rooms.
My wife and I freshen up and went to the play, when we returned at 11:00Pm that evening I called the front desk and said if the hotel could not provide me with a quite room I plan to checkout. Within minutes I received a call from the night manager and was told there was a seating room with a pull out bed they could give us at a reduced rate. I said that’s unacceptable send up the bellhop it was then that he offered me an up grade at the same rate down the hall to 1115 a large suite with nice size bathroom he insured me the room was very quite and he provided us with a complementary breakfast for our trouble
The next morning an hour before we were to leave for the party, I called the front desk requesting they bring up my car I was told it usually takes around 30 to 40 minutes for valley and it will be parked at the front of the hotel the bell Capitan will have your keys. When I went to get my keys an hour later I was told the car had not come up, as it was a very busy day. At the front desk I was told it would be another 15 to 20 minutes actually it took another 30 minutes to get my car and once more the hotel was very accommodating and comp the $60 valet parking fee. It should be noted the $60 charge is for every time you take the car. There is no in- out. Bellhops are friendly but do not rush to open the double set of front doors. You would expect as these doors are very hard to open epically if your carrying luggage.
So after all is said and done the hotel was very accommodating but for all the trouble we had it was a great but not so great experience.
| 3 | null |
Flatotel Spacious Rooms
22 nd floor in the Heart of Manhattan New York City. Large spacious rooms, bathrooms and surprising Continental Breakfast.
| 5 | null |
Wonderful Waldorf
I booked a room at the Waldorf for one night at the AAA rate. When we checked in on April 14, the very nice woman at the front desk gave us a complimentary upgrade and we ended up with a beautiful, big, corner room on the 30th floor of the Waldorf Towers, facing uptown. She also gave us a $30 coupon for their spa, and complimentary breakfast. The room was divine. Breakfast on the club floor was delicious....tasty mini croissants and fresh fruit, fresh squeezed orange juice, and many other choices. The location in midtown is great, the fantastic lobby and art deco accents add to the experience.
| 5 | null |
Wonderful experience!
We recently stayed in the Comfort Suites near the Indianapolis Airport for one night. We were in town for the ISSMA Marching Band State Finals at Lucas Oil Stadium. We were pleased upon arrival at the Comfort finding a newer hotel that was clean and quaint and inviting. The Front Desk Clerk checked us in quickly and our rooms were found to be clean and beautifully decorated. I typically always have at least one complaint from every hotel I stay in because my standards are very high and I rarely sleep well in a hotel. This was not the case with the Comfort Suites. I slept fantastic and have absolutely nothing negative to report! The breakfast was great the morning of check-out and I would absolutely recommend this hotel to anyone wanting to stay near the airport or close to downtown. We found that it was about a 10-15 minute commute to Lucas Oil.
| 5 | null |
Won me over
Have stayed twice now. After this second time, it has become my go to hotel. First of all the location is great for Hollywood obviously, but easy to get to Beverly HIlls or West Hollywood. Staff is very outgoing and friendly. Great outside patio for drinks. I know they have a night club, etc, never been to it. Perhaps next visit
| 5 | null |
Hotel of choice in New York
Our recent stay at the Distrikt was wonderful. The staff are wonderful and friendly and value you as a client. We enjoyed our room - nicely appointed, comfortable, with little surprises. There were three of us and we had lots of room with two beds.. We also liked the European atmosphere of the dining room and the food was delicious. Of course the location of the Distrikt is so convenient - near the Port Authority Terminal, 5th Avenue, Times Square and the Subway.
| 5 | null |
Worst spa ever
THE WORST SPA EVER!
My wife and I were lucky enough to get a weekend away from our 4 daughters. We were looking for a spa hotel we could stay at and have a nice relaxing spa weeked at. This is not what we got.
We booked couples spa packages 2 weeks in advance, the Wednesday prior to going, my wife called to confirm our treatments for the upcoming Saturday, at that time they informed her that they double booked, couldn't get us in and that they had tried to contact us. Its the first we had heard of it. No phone calls, email or any other attempts were made prior to "contact us". After much back and forth, they were able to get us in Friday afternoon, but now I had to leave work for the day just to go and give my wife the weekend we had planned for,
Upon arriving at the spa, I noticed 3 key things that really make this a HORRIBLE spa. 1. There was only a single standard shower in the mens locker room which wasn't much bigger than a bathroom. 2. There wasn't a sauna, whirlpool nor a steam room to use post or prior to a treatment. 3. The spa waiting lounge prior to treatment offered no refreshments other than water, they never cleaned up as people left the lounge and went to treatment and they never replensihed the water cooler.
But that's not the worst of it, Originally I had requested female massage staff to work on my treatments as I just don't feel comfortable with men touching me, really just makes my cringe. Well guess what, a man came in to get me for a sugar scrub and deep tissue massage, not a woman, and no mention of the change to me when they rebooked us for Friday due to their doulble booking. What was I to say, no thanks? So I proceeded to get the most uncomfortable massage I had ever had!
But wait, it gets worse, half way through my treatments when you need to go shower off, there was absolutley no hot water. Same for my wife, we had to take ice cold showers! She had to have an ice cold pedicure as well.
I understand a place can have issues with water, but if you have absolutely not hot water, wouldn't you inform your customers before they step in and freeze under ice cold water?
To try and make ammends for the poor conditions, we were offered a spa gift package that would be sent to our room so we could shower off back in our room. After 3 hours of waiting for this gift package, we had to call down and ask where it was. What they finally brought up was no more than 3 soup spoons on a small tray with seeds, oil and some lavender on them. Hardly a gift package at all.
Rather than complain, my wife and I just decided to move on with oir weekend, enjoy our quiet relaxing weekend without the kids, and just forget about the bad experience.
We'll, that was until we were woken up at 8:00 am to drilling within the hotel due to construction they were doing on the roof bar. I understand the construction and new of it in advance, but drilling prior to noon on a Saturday at a spa hotel? WTF?
At that point I called the manager to our room so he could hear the drilling, told him about the poor spa service ..., and he generously offered to comp us for the weekend including the spa. This was great and not asked for, but simce he offered we took it.
We were told all charges would be removed from our credit card because they were a 4 Diamond Rsort Hotel and this doesn't happen.
To this day, while we were credited for the hotel stay, we have not been credited for the spa and now the hotel manager and assigant manager, which both offered us the comp for the weekend, are now saying that's not what they said and that we were given plenty!
All I can say here is that they did a horrible job of taking care of their customers and I wouldn't recommed staying here for a spa weekend nor going to the spa at all!
| 1 | null |
Basic,budget hotel
We stayed between 23-27 january for 4 nights with our friends.
It is an old building.Amenities are very basic.There is no taking care of.Pretty dirty place.
Location is average, far to walk to the restaurants or entertaiments.
The reception staff was friendly.
Our room was small and very basic.Sheets and towels were dirty...almost gray.Carpets are filty.Noise made impossible to sleep.The old windows dont block the noise.
Closet size bathroom were difficult to use.
The breakfast was not appetizing and accually breakfast room smaller than our room.
İf you are on a budget and looking decency than ok.
| 2 | null |
Small room, location OK
When I checked in, I was sent to a room that hadn't been cleaned. I had to leave the room and come back later.
I had stayed at other Hiltons in the past and I was expecting the same large and comfortable rooms, but this location has very small rooms and no bathtub in the bathroom.
Staff was friendly.
| 3 | null |
Bed bugs
We arrived early and were offered a different room from the one we had booked with a king size bed. It had two double beds. At 1:00 a.m. we discovered a live bed bug in the bed. The night manager was helpful in moving us to another room and thoroughly inspected the new room. We were offered complimentary breakfasts, wifi and luggage treatment (which we were not able to use as we were leaving too early) and preferred guest points (which do not appear to have been activated).
| 2 | null |
Very good, but my expectations were higher
The Waldorf Astoria has built its reputation on elegance and luxury. In this case, it's also in Midtown Manhattan, centrally located for business or pleasure in Manhattan. The lobby is spectacular, the service I received was courteous and professional, and the room I experienced was spacious, very comfortable, and, quiet (important in the city that never sleeps). The hotel staff has is prepared for the international traveler, and I heard several languages in dialogue between staff and guests while there. My corporate room rate made this, all-in-all, a very good experience. BUT, I also noted that my room furnishings were 1950s era, the wi-fi was an expensive add-on, and my basic breakfast (bacon, eggs, hash browns, toast, juice, coffee) was above $50. ,I would stay again (and probably will on business at the corporate rate), but it is not the special experience that you might expect from the Waldorf-Astoria in New York.
| 4 | null |
Great views, nice rooms, and friendly staff
The hotel was everything we expected from a Westin. The hotel is very nice and well maintained. The staff was very friendly and helpful, especially the concierge. Our room was well appointed. We were not happy the Wifi was not free, but its not the end of the world. The pool and hot tub was great. We really liked the conveince of the changing rooms with lockers and showers. Parking is expensive like every big city hotel. We found a lot 3 blocks away that was only $10 for 12 hours. The Westin delivered the level of experince you would expect.
| 4 | null |
livestrong
this is a old smelly hotel that seriously require updating and renovation. staff was pleasant but was unable to overcome the old unkempt nature of this hotel
| 2 | null |
Close to the airport, but can't say satisfactory
My husband and I stayed overnight at this hotel in January 2012, between flights from Atlanta to Honolulu. It was a rather frustrating experience. When we made reservation, the hotel did not tell us that we had to call to ask for a courtesy van to ick us up. So we assumed as at airports in LA and San Francisco, a van would be circulating to pick up the guests. At the pickup station, there was one courtesy phone but it did not have information about hotels. After waiting for a while in the chilly night air, we finally called the hotel that sent a van.
Upon arriving at the front desk, the staff was friendly and helpful, but there were no famous warm chocolate chip cookies, all the restaurants were closed, and she could only offer boxed salad. Room service had a short list, charging $7 for a bottole of beer. There was no refrigerator in the room and two bottles of water cost $2.50 each. Finally, when we tried to hook up with Internet, we discovered $13 is charged for just connecting. We should have realized "Internet access available" was not "complimentary Internet access," which is a standard in many American and Asian hotels. So we went to bed exhausted, hungry, and disconnected. We left early the next morning to catch a flight so had no opportunity to have breakfast, thus no comment.
The room was spacious and comfortable, no complaint there. And the closeness to the airport was great, in fact that was the main reason we selected this hotel in the first place. A good enough hotel exploiting its geographical advantage to the airport was my impression. It's also a convention hotel. The bar at the lobby was crowded and the noise level was deafening.
| 3 | null |
Hostel masquerading as a hotel
I stayed at this hotel earlier this week for one night and it was one of the most miserable experiences I've ever had. I travel to NYC regularly and have stayed at many hotels around the city. Always wanted to try the Pod Hotel because I like small spaces and it seemed fun, hip and modern based on the website. In reality, this is a low-grade hostel pretending to be a hotel and charging way too much for what you get. There is nothing budget about the prices of the rooms, except maybe for the single rooms with hall bathroom access. You can stay at much nicer, full-service hotels for a similar price so there is no big savings benefit of staying here. Biggest problem we had with this hotel: you cannot control the temperature in your room. During the unseasonably cold weekend we just experienced, we literally could see our own breath in the room once the temps dropped that night. They do not provide space heaters or turn the heat on manually, so we literally froze all night. It was very much like staying in a dorm where you freeze during the cooler months because the heat only comes on once its literally freezing outside. I think this is completely unacceptable when you're paying $200-300 a night for a room. Other problems we had: 1. the bellman arranged for a car and said the flat rate was $35 but didn't mention extra charges for using a credit card, even though I specifically asked about credit card use, 2. bed and pillows were extremely firm to the point of feeling like I slept on a floor all night, and 3. no hot water! Per the maintenance guy, the pipes are not insulated so if a room is vacant for a day, the water becomes very cold and you have to run the water until it flushes out the cold water. It took at least 10 minutes to get warm water, which is a huge waste of water. He told us the trick was to turn on the shower and sink faucet and let them run, which is insane. Not eco-friendly and what guest should have to run the water for such excessive times just to wash their face?! The wi-fi was also not working properly Tuesday morning so I couldn't check-in for my flight when I wanted to. And beware that there is also no insulation between rooms so you will also hear everyone on the hall and everything they are doing. After dealing with little sleep (due to noise and the temperature), freezing conditions, hard bed, spotty wi-fi, and cold water, I was very upset that I had booked this hotel. I honestly feel that I should not have had to pay for this stay as it was unacceptable in every way possible. I wanted to speak with the general manager upon check-out but was only given the general hotel e-mail address as a means of contacting him. All around an unacceptable experience and money very poorly spent.
| 2 | null |
Really Not Very Good
Stayed five nights in August.
THE GOOD. Well located. Seven minutes to Times Square. Fairly close to subways. Clean. Free breakfast. Good, free wifi. Comfortable bed.
THE BAD. Staff seems overworked and doesn't seem to care. You have to ask repeatedly and then it may not be done. Wierd elevators. Only one goes to top or bottom floor and there's no way to specifically get it. Lots of stuff doesn't work--sink drain, light bulbs missing. Poor housekeeping staff has to use same elevators and can't get carts on them. Watered down juice at breakfast.
Cheaper than many other hotels, but I wish I had spent a little more for better room and service.
| 2 | null |
Disappointed
We had stayed at this hotel when it first opened like 13 or 14 years ago. It was always pleasant and nice. This time was different, we were greeted and the person was very nice. She made a point to let our party know that this was a Smoke-Free hotel. I was surprised when she said there's gated parking in the back. That did not use to be there. As soon as we walked out of the elevator, we can all smell the lingering cigarettes. The price was ok, I remembered it as being cheaper, but I guess I didn't account of inflation. Breakfast was good. You get what you pay for.
| 2 | null |
"Great staff and perfect location"
I travel 300 plus days per year so a clean, quiet and well staffed hotel is a priority for me. The Sutton Place, Chicago is all that and more. I was in this hotel for 70 continuous nights and everyday the staff met my every expectation. The valet, concierge, front desk, room service, housekeeping and sales office all went above and beyond on a daily basis making sure that my stay was an enjoyable experience. The rooms are clean, spacious and extremely quiet. Some updating, which will happen this year, will bring this property up to the exceptional level. The location is perfect for shopping, dining and generally experiencing all Chicago has to offer. It's all within a short walk of the hotel. What separates this hotel from others is truly it's staff. Their genuine concern for the guest and the effort made to ensure that each and very guest, on each and very day, has the best experience possible is what this hotel is all about. Why would I ever stay anywhere else when in Chicago!
| 5 | null |
Surprise
Very good reception, from phone calls before our visit to the day we left. One desk clerk even loaned us his own umbrella. Very clean and attentive housekeeping. We had an inside room which was very quiet. Waits for one of the two elevators were never very long. A popular hotel with Europeans. Good coffee and muffins available in the morning. Although I would have liked to be further uptown, the value offered by this hotel made it worthwhile to stay here. Flagging down taxis at the front door was easy with minimal waiting. The concierges were very helpful in arranging tickets for several plays and the shuttle to the Newark airport.
| 4 | null |
Gross!!!!!
This hotel was disgusting! When I arrived I was given a room on the first floor. When I got to my room I found it to be directly across from one of the trash areas(maybe 4 or 5 feet away). The trash was just dumped under the stairwells, no bins and no covers. There were so many flies swarming that I couldn't get to the door without going through them. The next room they gave me smelled horrid and had urine still on the toilet! The walkway to the room had piles of cigarette buts, litter, and beer cans. I decided to give it one more try and went to a third room. The room stunk of urine so bad I couldn't stand it and hadn't been vacuumed. Needless to stay, I did not even stay a whole night. This place was a dump!! Do NOT be fooled by the " recently renovated" claim they are making. I had several coworkers also stay in this hotel. The complaints were endless. Extremely noisy plumbing, tiny rooms, broken a/c units, broken toilets and showers, etc.
| 1 | null |
DO NOT Stay Here!
I am normally not one for writing reviews but strongly felt the need to after my poor experience at this hotel. If you're even thinking about booking a room here...keep looking! The pictures make this place look 100 times better than it actually is. Where do I begin...our bathroom floor had a huge puddle in it because our toilet leaked, we did not have hot (or even warm for that matter) water to shower with, the wallpaper was peeling off the walls, paint was chipping off everywhere, some off the rooms are extremely small (so small we paid to upgrade), the smell of the place is most unpleasant, rooms were dirty, the air conditioning unit in our first room was ancient so needless to say, it barely worked, and the furniture in the rooms...aweful- it was old, beat up and mismatched (& not in a neat eclectic way). This hotel could have potential if they actually stuck any of the money they make back into this place & fixed it up. There's only so many times you can throw on another coat of paint to try to make things look better, this place needs to be gutted and remodeled! The only reason that I did not give this hotel only one star is that most of the staff was friendly and helpful and the location was decent.
| 2 | null |
Noisy and no parking!
Noisy and nowhere to park! Fridge doesn't work. For the price, just not up to par! Won't stay here again, nor will we recommend to friends.
| 2 | null |
Unreal
We stay here as a part of a soccer tournament room way horrible. Cabinet doors off furniture way too hot
| 1 | null |
Not a great place to stay.
This is a two-star hotel masquerading as something nicer.
I'm saying that as a road-warrior who spends 50-ish nights in hotels yearly.
During a 2 night stay, nothing was quite right; the entire hotel WiFi & back-end computer systems went out for 3 hours one night - housekeeping simply did not service the room at all one day, the front desk people were somewhat surly - the 'guest help' line was never answered (just rang and rang), and overaly, it was just a very meh experience.
The one plus; the rooms are large, I'll say that.
Next time I'll pick any number of other options in town over this hotel.
| 2 | null |
Just ok
The location is great if you want to stay close to Pier 39, and I guess therefore they can charge more than another comparable hotel in a less attractive area. Front desk was cordial but not more. The same goes for the room, ok but nothing special. The main drawback with the hotel is the parking fee (close to 40 USD/day).
| 3 | null |
Alright, but not great
The staff here is very nice and the bed is comfortable. The staff tries very hard, but there is only so much they can do. The hotel is musty. The couch by the laundry facility is ripped. Their computer has been down for over a week so you can't get a receipt for your expense report. I received a long term rate and was told they would not bill in advance, but they charged my card $2300 in one day, and cannot give me a receipt because the computer is down. The bar was out of their normal wine and charges $9.50 for a glass of wine, It is more expensive than the full service Marriott. The Wi-Fi is spotty and keeps disconnecting. The business center has no copy machine I am very disappointed, but they know they have you because of the location. I would say if you are ill and need to be close to the hospital it would be alright, because the staff is nice, but if you don't have transportation and need to grocery shop it's tough. The shuttle drops you off, but doesn't come back for 2 hours and is late alot. You have to willing to take the inconveniences because of the location. The upside is the staff does try their best. I have been traveling a while and don't generally complain, but this time around there are alot of things that make it tough to be on the road all the time.
| 3 | null |
Slighly Disappointed
This is a much older Hampton property and it shows.
The Pros:
Great Service – Front Desk folks were top notch
Great Breakfast – Smiling Staff and a filling meal
Room Size – Great for a business traveler
The Cons:
The AC unit – This thing was LOUD. I could not continue my telephone conversations when the unit turned on. Forget about sleeping with it on. I thought about asking for a different room, but several people staying at the hotel commented that they too had a loud unit.
Smokey hall ways. They are trying to clean it up, but smoke scent still dominates
Weight Room – Really tiny. Treadmill, cross-trainer, and incumbent bike fill the room tightly.
| 3 | null |
Dated and not up to par
The Four Points is one of three hotels which make up a Starwood "Campus" near the Philadelphia Airport. I have stayed at the other two properties, a Sheraton Suites and and Aloft hotel several times, but I had never booked at the Four points.
My first impressions were not stellar. The check in process took a very long period although I was the only person in the lobby, the elevator was slow and jerked at every floor and the hallway was lined with the kind of metal doors that made me feel like I was in a motel 6.
Upon entering the room I initially thought it was bright and cheery (and to be fair, the colors certainly are), but everything is a bit worn - stains on furniture, dents in the wood, spots on the carpet. And then I realized that in the second decade of the 21st century, I had to be tethered to the desk by wired internet. If other things were perfect, that might be an odd quirk, but when everything else is a little off, you might want to invest in a wireless router or ten.
I really like the Aloft across the driveway and I will definitely be booking there the next time I come back this way.
| 2 | null |
Met Expectations
This Hilton brand has done a nice job of being consistent, for the most part. This property was clean and the the staff was quite pleasant. My room rate for this stay included breakfast which was made special by the restaurant staff. They were attentive and quite nice.
Overall a decent choice when staying close to JAX airport.
| 3 | null |
appalling
dont be fooled by the website which makes this hotel look like a boutique luxury hotel - false advertising of the highest order.
Where to start??? appalling front counter service - only one friendly and helpful staff member, so if she wasnt on, forget it! Tacky, sticky carpeted foyer, smells of wet carpet all the time. Rooms were so not luxurious - all the luxury was in the bed, which was very comfortable, and the two bathrooms (why??); rooms not cleaned regularly (failed the crumb test abysmally); dripping water from the ceiling; keys forever not working; did I mention unhelpful staff??? apparently its the guests fault if these things are brought to their attention.
The place is like a seedy nightclub that decided to let out the rooms above and charge premium prices for them. Watch the suckers flock.
I would NEVER in a million years recommend this dump. Dont even start me on the location - very dodgy and sad.
| 1 | null |
Worlds smallest hotel rooms...
The rooms are maybe the worlds smallest, but they are welled planned, and well maintained. Proper and clean.
Big negative is the lack of AC. Although SanFran isn't as hot as the rest of California, the ceiling fan doesn't really help at night since it isn't an option to keep the window open.
Also a notice to other future visitors. Do NOT drive a car! The parking is expensive, and the traffic is insane. 32 dollars for "valet-parking" which really is an outsource to another company that picks the car to another location. It takes around 20-30 minutes to get the car back, which can be a bit frustrating.
Try the asian "organic coffee café" around the corner. The bagels are lovely!
| 3 | null |
Stunning room, youth hostel service
Let's start with the positives, location is excellent and the room we have is stunningly modern with high ceilings and a view looking over 5th Ave across the library. In all honestly this could be an amazing, world class hotel. However, the service culture is just fundamentally wrong. Check-in is disconcerting, you can't tell who the staff are as they are informal and there isn't a name tag in sight let alone a desk or a uniform. It's a shocking experience when you arrive in a foreign country and your first experience in the hotel is a complete stranger walking off with your credit card to another room. When you figure out who the staff are they are too informal; whether poorly dressed, just picking at their finger nails in the lift or unable to blend cocktail, it's more youth hostel than five star. When discussing the check-in experience with one of the "front desk" staff, he acknowledged it is polarizing but "they are happy not to win over everyone" - smacks of arrogance. I worked for the Hyatt for years and this is just not up to standard. This hotel needs a change in culture and leadership and some serious performance management.
Fundamentally a hotel is all about feeling comfortable, welcome and safe. While the rooms are amazing, you feel isolated and disengaged in this hotel and definately not taken care of or secure. Don't stay here unless you're 24 years old or younger. So disappointing as it could be an impressive hotel.
| 2 | null |
Excellent Choice!
Our hotel choice couldn't have been any better. We were a party of five and had difficulty finding a hotel to accommodate our group. We arrived into NYC on a red-eye flight from Hawai'i and was quite surprised that our request for an early check-in was granted. Thank you, Courtyard! Although our room's air conditioner wasn't up to par, the hotel made every effort to resolve the problem. The engineer, who had lived in Hawai'i previously, was most courteous and efficient, along with mostly all of the hotel staff. The rooms & beds were comfortable, and no bed bugs! There are in-room safes that was not listed as an amenity. The hotel location was also a plus. The convenience of the subway entrance just a few steps away as well as nearby shopping and eateries made this hotel an excellent choice.
| 4 | null |
Great waterfront view in Seattle
Waterfront rooms are literally ON the water. Your balcony is directly above the water with a great view. My room had a fireplace, which was a nice touch. Cabs are easy to come by, and there's an hourly shuttle bus to downtown.The hotel restaurant & bar also have an amazing view, but it's a bit overpriced. I recommend grabbing your umbrella & walking a few blocks to the Belltown neighborhood nearby for food. It's also an easy walk to Pike Place.
| 4 | null |
Amazing hotel whether business or family. Wonderful staff!
7 years in a row and 7 times the hotel and hotel management has exceeded my expectations. 8 minute drive from beach. 20 mins from downtown San Diego. There are restaurants on property and extremely nearby. Free breakfast is always good and the dinners are even better! I will be back next year.
| 5 | null |
very clean , exelent location
this hotel was fantastic value for money , very safe, we walked eveywhere from here , the staff were helpfull when asked but not pushy and fake, the rooms are large and comfy the bathrooms are well equiped and clean , i would stay here again and recomend to anyone
| 5 | null |
We will never stay at this hotel again.
A very disappointing experience. Booked park and fly, last minute, death in the family. Booked a 2 bed room for my husband, son and myself. It said in small print bed request not guaranteed. We were very tired, and traumatized from father's death. Checked in, went to room - one bed and sofa sleeper. I figured they must not have rooms available with the two beds. Undid sleeper - no bedding. No bedding in room. Called front desk to say "can we please have bedding for the sofa sleeper". Front dest attnt. said "come on down and get it. (!!!!) So I did. Was handed 2 sheets. Asked about a blanket? He went back and got some kind of blanket and (huge heavy) bedspread/comforter. Asked about a pillow. He went back and got me 2 pillows to add to large pile. Asked about pillow cases. He said, "the pillows are fine as is". I said "no, we need pillow cases". So he got us some of those. Managed to get back to the room with the HUGE pile of stuff. Went to make the bed - we had: no mattress cover. 2 fitted sheets, no flat sheet. 6 pillow cases. A stiff blanket and the heavy bedspread. My son was a good sport. We also couldn't get on the shuttle, it was full, so instead of getting up at 3:30 in the morning, we had to take a taxi. So the room ended up being very expensive, and very uncomfortable. I will not stay there again.
| 1 | null |
Economical and comfortable option
I stayed at this hotel while attending a 5 day conference at the Moscone Center. My employer would only cover a certain amount of money for this stay so I was looking for a close but economical option. There aren't many in this area. I read the reviews on this place and thought I would give it a try. I was not disappointed.
As other posts indicate, do not expect a doorman, room service or a pool or gym. What you will find, however, is a very nice, clean and friendly place to stay that is most importantly affordable!! The service was prompt and very courteous. Yes, the elevators are old, but they work just fine! The rooms are nothing special but they are super clean and comfortable. My only complaint was that the floors were a little creaky, but that was minor. I was on the 6th floor and it was pretty quiet. The sink in the bathroom was a little small, but it worked just fine. My only complaint would be that the water pressure was not very good. So if that is a dealbreaker for you, don't stay here. But if you're willing to sacrifice a little in this area, you'll find a good deal here. The huge selling point for me was the kitchenette. As I mentioned, I was in town for about 5 days and did not want to spend a lot of money eating out. So I was able to purchase snacks, and most imporantly, large bottles of water to keep in the kitchenette. I made my lunch every day and refilled my water bottles. It was really great! I can see this as a terrific option for families.
Again, don't expect a fancy place. But it's comfortable and in a good location. I was able to walk to the Moscone Center in about 15-20 minutes. The way back is uphill so it's a little more challenging. All in all, I would definitely stay here again. Happy travels!
| 4 | null |
All around good
Just a good hotel, nicely appointed, convenient location in Fisherman's Wharf/North Beach area, very convenient to the Powell-Mason cable car line, friendly & efficient staff, great value. There is a wine reception every evening from 4-6 pm in the lobby if that interests you although we were usually out and about at that time. Overall, we had a great experience here and I would recommend this hotel to anyone for their San Francisco vacation; we look forward to staying here again during our next visit.
| 4 | null |
bed bugs!!!!!!!
We stayed here 9/11/2012. We thought that this hotel would be nice since it was close to the airport. NO WAy. Didn't see any "black spots" in mattress seams. The room seemed to be clean. But was awakened by itching after going to sleep. Upon looking under mattress cover discovered 6 BED Bugs crawling there. Went to front desk and was told he would give us a new room and that was all he could do. We were leaving at 4:30 to catch plane. So that was unacceptable. Manager didn't seem to care about the situation. Was told no refund! DO NOT STAY!!!!! WE stayed in room 212 after the key wouldn't work in room 208.
| 1 | null |
Good Hotel, Great Location
stayed for 2 nights during a flying trip.
Nice rooms with all mod cons.Cant complain abpout much.
However would like to praise the concierge staff who went over and above the standard of service for me.
| 5 | null |
Beautiful, but a bit short of RC standards
The Philadelphia RC has a very impressive lobby. I was fully able to enjoy it, as my room was not ready as of 4:30 pm (4:30PM!) on the day of my arrival. Indeed, I admired the lobby as I waited until 5:30 pm for my room. There is no easy way to get from the lobby to the room elevators without descending steps. This was an inconvenience with luggage. I don't usually carry my own luggage at a Ritz Carlton, but the Bell staff was nowhere to be found when my cab pulled up.
I stayed in Room 1401, which was a nice one bedroom suite, but which appeared to be far short of the advertised 1000 square feet. More importantly, the room was relatively noisy, with rolling noises coming from the floor above well into the night.
I ate a breakfast and lunch at the Eric Rippert managed restaurant. There was nothing special about the breakfast, although the sausage, while very tasty, was formed into an unappealing shape (use your imagination here). The side salad at lunch was not dressed at all, and the entire lunch was over salted.
On checkout day, I needed late (2 pm) checkout. This was initially refused, and it was only after I complained about the unfairness of my room not being ready until 5 that late checkout was begrudgingly granted.
I would not stay at this property again.
| 2 | null |
Dorm Room w/ No Security
This hotel is an old apartment building that has been transformed(badly). When we pulled into the free and unsecured parking lot, we had to stack our car and give the keys to the front desk clerk so he could move our car as needed. However, he was alone in the evening, so who, I wonder, was watching the desk when he was in the garage? The check- in area can be bi-passed by using the elevator to get to the floors above which means that anyone off the street can roam the hallways of this hotel. If you saw the neighborhood this hotel was in, you'd think twice about staying here without security measures in place. The rooms have only one lock on
which seemed flimsy. Be warned!
The hotel itself is under renovation. Our window looked out on barred terraces of the adjacent apartment, along with a swimming pool under major repair that was located in a sad little side yard area. The room was clean and very sparsely decorated and lacked everything but the most basic amenites. The construction/ remodel work is shoddy, especially in the bathrooms where I could see major water leak damage in the walls(think mold). Those who remodel cheaply, remodel often! This is a budget hotel is aimed at twenty- somethings who don't care much about quality, but can appreciate a $100.00 room in LA.
On the bright side, the desk attendant could not have been nicer, bringing ice to us and fixing our TV. He is a keeper, for sure! The hotel's close proximity to downtown as well as it being two blocks from Wilshire and the heart of Koreatown is a big plus.
I totally get the concept of what these hoteliers are doing; they just need to execute their vision on a higher level. They just might be able to fill a niche in the hotel world,but they need to focus on quality of construction and product, or their brand will never take off.
| 2 | null |
Very Nice
Impressed yet again...This site is the best!
So far, I have never been lead astray using tripadvisor.com reviews to find a hotel whenever traveling.
Every review of this hotel was on point. It was a nice little quaint hotel out of the way. Not too busy area, but just enough going on around it to get what you need.
My son was graduating from the United States Air Force, and I really didn't want to stay near the base or in the downtown area, so this location was perfect.
The hotel suite was really nice, and the staff was just awesome! Breakfast was fantastic:) A little more offered than the usual fan fare.
| 5 | null |
Apologies is all you'll get...
...but they come in profusion!
It started with no answer to a mail requesting an airport pick-up.
It continued with my first experience of having my rooms not ready at 10:00pm and having to wait "a few minutes" until 10:40pm to have one.
Apologies.
From that room, I got no answer from reception or concierge when I called 5 times to enquire about the second room so I had to go down to reception to finally, at 11:00pm get the second room...without pillow cases...how hygienic was that ?
Apologies.
As I finally got into my room, I instantly called room service...no answer, reception...no answer,...concierge...no answer... I finally called the hotel on the outside line to be told that, as it was 11:07pm, I couldn't get room service, the kitchen closing at 11:00pm...the cook had left and so did the concierge.
Apologies.
By the way, there is no mini-bar in the room...
The hotel is the former Police headquarter, my superior room must probably have been the cell then (and the bathroom would probably not have passed health and safety so small it was...which might explain why the toilet paper is so incredibly thin...sorry).
I then had the unpleasant surprise of the alarm-clock ringing at 06:27am (checking the alarm clock is clearly not a responsibility given to the cleaning staff, but more on that later).
At 08:00, I wanted to go for breakfast and waited for the lift such a long time that when the lift arrived, there were nine of us waiting but the lift doors opened to a packed lift and a second one. We then asked the simple question of where to find the stairs to two cleaning ladies who did not understand our question and in any case couldn't answer as they did not speak a word of English.
The cleaning ladies, they are not unpleasant, they just don't speak English, would come once a day (no turn down in the evening), would not clean a plate with the remains of fruits (peach and plums stones, grapes and apples) in three days...
Newspapers, I was asked when checking-in which newspaper I wanted in the morning, I said WSJ. First morning I got WSJ and USA Today, second morning, USA Today only and third morning, no newspaper...
The cook is back in the morning but American breakfast doesn't include cereals (another first).
WiFi. If you need an internet connection, this is not the place to stay. It is so bad that there is a letter in the room apologising about it and saying they are remedying it. Unfortunately, judging by the trip advisor comments dating a few weeks now). Internet connection is slow (very), unreliable (extremely) and frustrating (immensely).
As I complained, I was first offered a breakfast then one night per room by the very apologetic Hotel Manager who was due to send me his details by e-mail but after 3 days, I am still waiting...
I declined the offer so that I could write this review and warn readers (if there are any !) to stay away from this hotel.
It is not difficult to run a hotel, you just need to care about your clients. In this hotel, nobody cares
| 1 | null |
Charming small hotel with helpful staff
We found the staff anxious to be of help. They accommodated our request for a connecting room even though we had a late arrival. The location is excellent for business and pleasure (we were doing both.) The staff was very efficient in getting us information and reservations for tours and transportation. They stored our luggage after check out which was helpful. Except for the rainy weather our trip was perfect. We were unable to try the wine reception or the hotel restaurant. We had breakfast at the small place on the corner and enjoyed that.
| 5 | null |
Exceeded expectations!
Booked this hotel through Priceline's "Name Your Own Price," and ended up with this one, which worried me at first. I was hesitant to believe the good reviews since it doesn't have many stars, but upon arrival--Wow! Check-in was a breeze and parking wasn't a problem as there were plenty of spots available on the street. The room was extremely clean, large and bright. The free breakfast was a definite plus, while the pool and jacuzzi were clean and relaxing. Not to mention, the location is perfect since you can go in-and-out from different parts of the property as long as you have your room key and it's a quick drive on/off the freeways. This hotel was a pleasant surprise and I would stay here again!
| 4 | null |
Great Value, Great Location, Great Service
My wife and I just spent 5 days in Chicago and had the luck in booking the MileNorth Hotel in Chicago. We had arrived early due to our early flight and were surprised to be given our room at 12 pm. On top of this we were upgraded and given a jr suite with a beautiful view and what we consider a spacious and well decorated room. What a delight since we were celebrating our 31st Anniversary. It only got better from then. We had asked for help with restaurants and local entertainment and everyone was right on the money. The rooftop bar was a great placeto unwind after a long day of sightseeing. The waitresses we had at the bar were very friendly and gave us good service. I would definitely recommend this hotel and will definitely come back to it if we get the opportunity.
| 4 | null |
VERY VERY disappointed
I stayed at this hotel for a week for work. I have stayed at other Sheraton's (although not "Suite" location) and I have to say I was quite disappointed.
I checked in around 10 pm and the front desk employee just stared at me and I told her I was checking in. All she said to me was "ID?" I gave it to her and she started typing on the computer. I told her I was SPG gold and if she could make sure my SPG number was attached to the reservation. She said "aight." I handed her my SPG gold card and she didn't even look at it. Then she just gave me my key with out any other dialogue.
Get into my room, and there is blood stains on my pillow, pink stains off something on my towel. Stains all over the carpet, and crayon scibbles on wall.
The next day I talked to a different front desk employee because I didn't think the employee at check in added my number. The lady looked at me and said "you dont get points with expedia." Usually my hotels are booked through a corporate account so I didn't know that, no problem though. I asked if I still got gold benefits. She gave me a "I cant believe youd ask that question" look and said no, you dont get anything, don't book through expedia." I then asked her if I needed a parking pass noticing that day all the other cars had a tag, and she said "you should." Long silent pause...I asked if I could have one and she rolled her eyes at gave me one.
That same evening I talked to a 3rd front desk employee about my gold status and said that I should have received the amenities and he would take care of the complimentary internet, but I still had to stay on the 3rd floor (there was a SPG floor). This is important later for the biker party. Of course, the internet didn't work, and the front desk said they could transfer me to AT&T to fix it. I was so frustrated I just used my 3G connection through my phone.
The next evening, there was a biker party at the hotel, they brought trailers and everything, which ifs fine, but they were blasting music until well after 11 pm, right outside my 3rd floor window. I went to work everyday at 6:00, so this was very disruptive.
THEN towards the end of my stay I called to add someone to my reservation so my partner could get into my room while I was at work. Needless to say they front desk employees (2 different ones I spoke to) were unable to do it and said they had to get supervisor approval. I was put on hold 3 times for 10+ minutes each time (not exaggerating), waiting for the supervisor. The 4th time I hung up and called back the girl felt bad and asked if I wanted a call back later. I declined because my partner just decided to drive around Dallas in his car waiting for me to come back.
This was the 2nd worst hotel experience I have encountered in all of my travels. The worst being a $39/night motel I was forced to stay in for lack of options. I will never stay at a Sheraton Suites again, although I will continue to stay in normal Sheratons.
CONS:
Worst service I've ever experienced
Dirty rooms, linens, towels
Incompetent staff (80% of my encounters)
PROS:
The gym has up to date equipment
BEWARE!!!
| 1 | null |
Ritz Carlton consistency
I have stayed here a couple of times and did have the pleasure in staying in the Presidential Suite once.
Pros: Great lobby, nice quiet rooms, great amenities, great location
Cons: the club floor is totally sub-par for RC. One of the worst I've been to. Havng to pay for the Wifi is just dumb. It's become pretty standard for all hotels to offer free Wifi now.
| 4 | null |
Extreme Makeover needed, and urgently!
Maybe it was the old, cage-style, very dingy, elevator, with a grimy door, part of its jamb gouged-out and scratched and stained walls, that gave us a lousy first impression that, possibly, biased the rest of our stay in this place, which we, pretty much, disliked intensely. The best thing you can say about this hotel is that the rooms are clean. However, they are on the small side and the huge old-style wooden bed (although very comfortable) and massive chest of drawers do not help any in this respect. Really amazing was the fact that the chest of drawers had three handles missing (for one of the drawers and the two middle doors, which thus could not be opened at all!). The bathroom door, unless fully closed, insisted on swinging fully open (towards the room) and the clothes closet was not even deep enough to accommodate the hangers (so that the doors would be always partly open!!!) and was noticeably tilted forward. I don’t think we would return to this place, even if for free, unless it were the absolutely last choice. It really seems like they are trying to squeeze the last drop out of everything, as just about everything seemed to be on its last legs (slightly soiled carpets –ours with a burn mark from an iron-, old bedsheets, etc., etc., etc.) They should renovate it all, and soon!!
And, yes! the room windows were left wide open, with the fire escape ladder just outside! You see, it was "Indian Summer" .... And no in-room safe! You had to leave your valuable stuff at the front desk, where they kept it in a drawer.
And all for $300+ a night!
| 1 | null |
Charged twice for the room, and are not returning my emails!
Stayed here for 3 nights. First night (on 7th floor) was terrible due to a very noisy family staying right next door - the kids kept banging on the connecting door, screaming and running around until late. Next morning I asked reception if we could move to another room and she said it was fine - our next room would be ready by the time we came back in the afternoon. Came back a few hours later, picked up our new keys for the 9th floor and went to get our bags. Turns out reception already allocated us another room (23rd floor) and moved our bags there. So went back down to reception to get the new keys. Rest of the stay was great - room was good and clean, quiet, fantastic location, good size. Got home a couple of weeks later and saw that they charged me for 2 rooms for the duration of my stay! Emailed back and forth, arguing that we only booked ONE room and they probably got confused because we changed rooms etc but they have since stopped replying to my refund requests and emails so had to start a chargeback process with my credit card provider to get my money back. I still don't know why they charged us for 2 rooms seeing as the reservation was under my name, but they claim the second room was under my partner's name who didn't book anything or sign anything! Very sour note to the end of what was a great stay! If management is reading this - please sort out my refund ASAP!
| 1 | null |
Nice Hotel
Very good value a bit of a walk to attraction 20 min.
Clean very comfortable beds.The free parking is great.
| 4 | null |
Love love loved it!
We stayed for two nights and paid a little over $100/night using our AAA discount. This was an incredible value. I highly recommend this hotel. The rooms are large and immaculate. The bathrooms are luxurious. The staff was extremely gracious. I cannot say enough about the beautiful decor throughout this hotel. We had drinks at the lobby bar (fun!), coffee in the lobby (free!) and brunch in the restaurant (so-so but the ambiance made up for the mediocre food).
| 5 | null |
Good Hotel...great location
Location could not be better.Walking distance to Penn Station,Times Square,MSG,Rockefeller Center,etc. We walked even to High line, Chelsea Market and 9/11 Memorial.Many good restaurants close by.Rooms on the small side, but clean.Quiet inside but noisy from the outside ( maybe from the airconditioning of the next buildings). Good value for money considering that is NY and the hotel has free hi-fi and breakfast included. Computer in the lobby available for print.Small reception area, a little bit crowded sometimes.
Overall the Hotel serves your purpose but is not remarkable.
| 3 | null |
Great Vacation Will Return 100%
This was our fourth time back to Pacific Terrace and again everything was fantastic.
We had a junior suite with one King Bed and a Sofa Sleeper. We had five individuals so we also asked for the additional cot which was a single blow up mattress. In hind site we probably would have been better with an executive suite however we managed just fine with what we had.
Surprisingly the pull out and air bed were very comfortable.
We were very disappointed in the lack of a breakfast that was once a staple of the Pacific Terrace Hotel. The change over to a paid buffet was extremely disappointing. Furthermore, the 5pm wine hour I felt was another little perk which distinguished Pacific Terrace from the other hotels.
The service was amazing. We had a problem with our fan inside the bathroom and they fixed it within hours. Furthermore, we were by the pool and heard another guest ask if they had any limes. unfortunately the hotel had just run out. The guest service representative at the pool offered to go the pick some up during his break. Kudos to Dylan for offering that as a solution!
All the staff were extremely helpful and willing to make the stay as pleasant as possible.
All in all we will most definitely be returning and recommend this hotel to anyone considering this as an option, the view, the service, and the exceptional atmosphere couple to create one amazing vacation!
| 4 | null |
Not worth it
Even with the special convention rate, this hotel was not worth the money. First of all, the key cards you need to get into your room and use the elevator demagnetize really easily--between me and my roommate they stopped working twice, and the staff kept telling us it was our fault. Second of all, the housekeeping was not very good. They did not replace used supplies or towels, and when we checked in both the tub and the sink were stopped up. And we were awakened at 7 am by construction on the elevator--which the desk staff did not care to do anything about. Finally, the bathroom sink is so oddly shaped that I--a woman of above-average height--could barely even reach the sink. Only good things: cheap room service and an in-room fridge.
| 2 | null |
Hilton?!
Stayed at this hotel on business trip for 7days.
First, room seemed to be okay. But service here is POOR.
I do not think room cleaning crew do decent work.
You will feel that they just don't care about guests.
And laudry service is terrible. You have to take dirty clothes to front desk!! Can you believe this???
At least I was told to do so when I found still-dirty-clothes in bag sits exactly as same way as it did in the morning when I left for work.
I give them "Poor" rating though. Because the staff at restaurant was nice.
Another hilton hotel in Mineapolis was good. I can not believe this is one of the famous hotel.
Well, may be they don't want to work, since part of the fee goes to Paris. That, I can understand.
| 2 | null |
Everything was great until I got home.
The accommodations are very nice -- comfortable, spacious room; nice bathroom; quiet; got a great night's sleep. Restaurant prices are steep and food is only so-so.
When I got home, the hotel sent an electronic receipt for a second night's stay (it said: "number of nights:2"). I was only there one night.
It took me nearly an hour on the phone to just reach anyone live who could help me. The people I spoke with along the way thanked me robotic-ly for staying at a Renaissance property over and over, assuring me via an elaborate, prolonged script that my happiness was all they cared about, before they sent me off to yet more Muzak and many, many, many minutes of hold time and dead ends.
When chains acquire properties, they erect barricades of 800 numbers manned by poorly equipped, poorly trained personnel who seem to only care about delivering the canned script and are not empowered (I'll give them the benefit of the doubt) to actually problem solve and offer customer service -- not pretend customer service, but actual customer service.
I lost at least an hour and a half of my work day in trying to get this resolved. Had it not been a charge that was made to my corporate card for which I am 100% accountable, I would probably have weighed the hold time against the dollar amount and just abandoned my quest to get the charge cleared up. It is an hour and a half I will never get back, but more annoying to me is the pretense of being helpful and the lack of customer service. I will not stay at any properties owned by this hotel group again.
| 2 | null |
san diego trip
it would have been nice to have a small refrigerator in the room, also the bathroom had ants which we let front office know about.
when i first arrived to check in there were 3 reps at the front desk, one was helping a customer and the other 2 were going in and out of the side door. i waited appx 10 minutes before i was helped by the rep that just finished helping the other customer. I was never acknowledged by the reps who seemed to be busy doing other things.
| 3 | null |
Sublime stay
Everything about this hotel is superb. The location is great but and the hotel exudes quality from every standpoint. The staff are welcoming and professional in every way. The Lobby restaurant , where we enjoyed breakfast and dinner, is delightful. The bar is cool and buzzing . And the accommodation perfect with large rooms and exceptionally comfortable beds. Throughout the hotel, the decor is marked by understated style and elegance. I recommend the Peninsula unreservedly.
| 5 | null |
Great find!
We happened upon the Super 8 looking for an affordable room near the hotel. ALL other hotels in the area were overpriced. Our stay included some high end hotels in which we were charged extra for EVERYTHING, so we were so pleasantly surprised to find this clean, safe hotel with excellent customer service, complimentary breakfast and computer use. The owner/manager certainly takes pride in this hotel & it shows. It's nice to see customer service is still important some places.
| 5 | null |
Convenience to the stadium
I wasn't impressed with the hotel. We've been to Baltimore many times. We found the lobby to be beautiful, but that's about it. We stayed in Room 1901 North Tower. The hallway was so humid and hot. I called the front desk and even spoke with an engineer in the elevator. Neither could tell me why it was so humid in the halls. The room was an average room for $200. I was surprised when I called the front desk looking for the Baltimore Orioles NY Yankees game on the TV. The representative said they do not get the game in the rooms. We had to go downstairs to the restaurant to see the game. I found that to be cheap. I just traveled 5 hours. I wanted to shower, put on my pajamas and watch the game. Instead, we had to go downstairs and felt obligated to buy something. Another thing was when we were in Cleveland for a game, the bellmen provided us with a complimentary shuttle to the stadium. At the Sheraton, they charged $5/pp.
| 2 | null |
Not the Williard
This hotel has a grand and gracious presentation to the street. It also has a fine history. However, for those of you familar with other Intercontinental Hotels, it is not the Willard in Washington or the Barclay in New York. The rooms are spacious and comfortable enough (I had a 1 bedroom suite). But they have not been given the benefit of a thoughtful update. The compact poorly placed Plasma screen in the bedroom is an example. The food options are suprisingly ordinary. Room service menu is narrow and unimaginative. There are no real meal facilities in the hotel - the Top of the Mark restaurant does not satisfy and the Club Lounge is disappointing. In the context of these disappointments there was nothing to lift the hotel out of the ordinary.
| 3 | null |
One of the top
The Washington Court Hotel is very well situated, 2 blocks from Union station, 3 blocks from the Capitol. Service is very excellent, rooms are large and clean, elevators are fast. On the other side of the medal, the windows are not very thick so we ear a lot of sirens of police and fire engines, and the parking is quite expensive at 43$ /night.
| 5 | null |
Fine hotel too noisy
The hotel is modern, however a bit dated. Nice,large lobby and space anough in the rooms. Clean and well kept. Wlaking distance from town centre.But the noise from the nearby highway is very disturbing. A hotel in this cathegory and price-level cannot offer their guests rooms with single glass windows and no other sound insulation. It was like sleeping on the road.
| 3 | null |
Great hotel - satisfied on all counts
My husband and I spent 2 months searching for a place to stay in NYC for a week-long trip in Oct 2012. We finally settled on Sheraton because 1. it was close to central park which was a priority for us and 2. it was a Sheraton property which gave us some reassurance in the quality of the hotel.
We were not disappointed on either counts. The location is spectacular Central Park and Columbus circle are minutes away and really made us feel like we were staying in the center of Manhattan without the horrible rush at Times Square (even though that is walking distance as well). Service was as best as they can do for such a large hotel. No complaints at all about anything. The only con is that it lacks a personal touch but that is expected in this kind of set up. We had a deluxe room and were happy with the size but I imagine a normal sized room may have been a bit cramped. Still that's the norm with NYC hotel rooms.
Concierge was helpful and room service was quick so over all good experience. Slept well in the rooms. We had read about long check in lines, noisy floors and bad maintenance but experienced none of that! In fact the hotel has been recently renovated and looks lovely.
| 4 | null |
Loved, loved, loved the Palomar!
We stayed at the Palomar for a weekend in January. We signed up for their rewards program, and were surprised by a $10 minibar credit and a complimentary bottle of wine delivered to our room right after check-in. Location is fantastic...close to Michigan Avenue, and right around the corner from a metra stop. Staff was wonderful. We can't wait to return!
| 5 | null |
Instant love drug for any marriage!
We love the ZaZa! This hotels just oozes fun and.....! I totally recommend a night for any marriage that becomes "routine". This place will jumpstart your libido. Great location and close to everything.
| 5 | null |
Dazzling new property
Stayed here recently for a work conference at the adjacent convention center. The Omni is sparkling, friendly, and rather posh with its room furnishings. I had a double queen on the 22nd floor with floor-to-ceiling views to west. The room was well appointed with superior towels, bathrobes, hi-def flat panel, motion-activated floor light between the beds, and even a TV display built into the bathroom mirror. Interior walkway to convention center and just steps away from a DART station. Staff was very friendly, too. Visited the sports bar but none of the other eateries within.
| 5 | null |
When the hotel does not live up to its reviews...
When we chose to stay here earlier this year we were hesitant given the remote location in the DFW area...however, based on the deal we found via TripAdvisor and the reviews we decided to give this hotel a shot...
I am a long term Marriott customer in part due to the excellent service and quality establishments that characterize the hotels that carry the Marriott name...
Upon arrival, we found that the hotel was as you would expect with a Residence Inn...however, during the stay there were a few issues that arose...
First, when we got to our room, we found used socks and a sword under our bed,,,not a toy sword, but a 2 foot long sword...needless to say we were a little concerned about the thoroughness of the room cleaning prior to our arrival....we took the items down to the front desk and got shoulder shrug response...
Second, the key to the room only worked intermittently...the front desk staff (after initially wondering whether this was because we had the card close to a cell phone or perhaps the issue was user error) came up and found the key to only work sporadically...we were told they would address the issue but never did during our 5 night stay...
The exercise room also functioned as a sauna...there was a typical air conditioner in the room (functioning at low efficiency) and no fan...my wife and I are both in good shape and we found it difficult to remain in the exercise room more than 30 minutes...
The pool is apparently open to the public...during the one afternoon we were at the pool with our kids, two different families drove up to the backside of the hotel (where the pool is located), unpacked their chairs, coolers, pool toys, etc and joined right in...these families were friendly and appropriate but significantly reduced the amount of room in the pool for hotel guests.
The quality of the food provided at breakfast was less than one would expect at a Residence Inn...at a Residence Inn one expects the food to be fresh with many options. This particular one struggled to keep the food fresh and the options were more limited than at other Residence Inns in which we have stayed...
Finally, there was a mix up in our reservations...long story short, we went through Expedia for this reservation...accidentally made two reservations instead of one....thought I had cancelled one of them (but admittedly, failed to click "cancel" on the cancellation page)...the fact I had two reservations in my name for 5+ days and yet only checked in for one of them was never brought up during my stay...after the stay was over, I found out about this error and brought the issue up with Expedia...they recognized the issue and called to see about getting something adjusted...the manager at this Residence Inn would not grant any adjustment (thus I was double charged for 5 nights)...I then turned to Marriott's rewards customer service...everyone within the rewards and regular Marriott customer service was very helpful, understood the situation, and one more than one occasion reached out to this hotel about an adjustment, to no avail. Finally,I spoke with Mr. Marriott's office directly, told them the whole situation and they handled the adjustment....
In the end, my appreciation and loyalty to the Marriott brand was increased by this experience. Everyone with Marriott was helpful, appreciative, and went out of their way to rectify this situation. However, I will not stay at this particular hotel ever again. The hotel itself warrants 3 stars, but the problems with addressing the reservation issue lowers it to 2 stars....
| 2 | null |
Old, Tired, Caustrophobic
Cramped, no plug ins that didn't require getting on hands and knees to charge electronics...expensive wifi hook-up with a $700 price tag for a three-day stay. Could have been in Playa Del Carmen at a 5 star resort for a week for that.
Neighborhood is creepy at night with a shelter just around the corner and lots of pan-handlers.
Looking for Union Square area? Keep looking!!!
| 1 | null |
Yup...
Stayed here for one night before leaving town. The room was OK. Although we had a minor plumbing issue and we were just handed the "tools" to fix it ourselves. Otherwise, the night was quiet and the room was fairly well kept. Just an OK stay.
| 2 | null |
Not overly impressed
We stayed in this hotel for 3 nights in March. It was ok, we weren't very impressed with the quality of the maid service to start with. They took care of the bare minimum. We had an empty kleenex box that was never replaced, the plastic cups used were never replaced and the couple that were used that we had left sitting on the counter were just left there and not thrown away(which is not a huge deal because we can throw them away ourselves but I've stayed in Motel 6's that would take care of that type of thing). The liner for the ice bucket was never replaced, she left the water from the previous night's ice in it and twisted the top shut, I've never seen that done before. Overall cleanliness of the room not good. Our biggest complaint was the girl we dealt with at check-in. She was definiely not worried about customer
satisfaction, just getting through her shift.
On the positive side they had free wi-fi and the parking attendent was very helpful and informative when we first arrived although the parking rates were a bit high in our opinion.
We were expecting much better for the prices at this hotel.
| 2 | null |
Toilet don't flush, motion sensor turns lights on all night, no refund
After walking thru the hookers in the lobby I get to my room which was deceptively labeled as an upgrade. In facts in the oldest building on the property, next to a busy road, with paper thin walls, and up 3 flights of stairs.
Rude gal at counter refuses to even say sorry about toilet or malfunctioning lights, refused to refund the big I cancelled.
Obviously crooks...
| 1 | null |
Another Great Stay
Stayed here for the first time two Christmasses ago. Had a wonderful time. Back again, this time with our 17 year old daughter and we appreciated the Doubletree even more. This time, our mission was to shop for a prom dress and the Doubletree's location makes it easy to visit all the major department stores in NYC. We didn't have to take a cab even one time during our shopping expeditions. Highly recommend the Crumbs bakery (down the street a bit from the hotel) for breakfast or a late snack. Also, even if you don't have a teenager with you, you should go into the Forever 21 store that's just a few steps away. It's four or five floors of amazement! As always if you are going to see anything on Broadway, this hotel is close to all of the theatres and it really is an excellent choice.
| 5 | null |
Comfort & Location
I stayed here three (3) nights while attending a conference and enjoyed the comfort, cleanliness, and amenities of the hotel. Disclaimer: I did stay in a hospitality suite. My only complaint was the lack of power outlets convenient to the bed in the suite: no place to charge my mobile overnight and have it beside me with the white noise app playing. There are plenty of restaurants and bars in downtown Chicago to keep you fed and watered for weeks.
| 5 | null |
Great Location but has some issues
We enjoyed our studio king suite. The room was smartly decorated and very spacious for NYC but the actual room showed a bit more wear than I would expect for a newer hotel. The room was clean, quiet, the linens were excellent and the bed was very comfortable. On our second day our room was not cleaned even though we were out all day. We informed management as we left for dinner and our room was clean when we returned that night along with a nice bottle of complimentary champagne. My biggest complaint about this hotel is the elevators. They were a complete nightmare. Over our 3 day stay they rarely operated normally. We found our ourselves waiting about 3 to 5 minutes for an elevator at times. Once, after using the gym (located in the basement) we could not get an elevator. We ended up going through the back services area where an employee had to call the lobby to send the elevator down. While on the subject of the gym, I would have preferred it be located off the pool area instead of in the dark basement but the gym equipment was adequate for a hotel of this size. The pool area was nice but it was drained when we woke up after our first night and it remained drained for the duration of our stay. I am giving the hotel just an average rating because of the service/maintenance issues.
| 3 | null |
Old and musty
The good bits first: extremely friendly staff, beautiful public spaces, super comfortable beds and a great location.
Now for the disappointing bits: the safe in our suite didn't work when we checked in, you have to pre-order a coffee maker if you don't want to spend mornings in the queue for Starbucks in the lobby (or pay an extortionate amount for room service), the bathrooms look like they haven't been updated since the early 1960s and our ceiling showed clear signs of water damage. Nowhere near as nice as The Peninsula.
| 3 | null |
Poor.
I'm giving a review of 2 because the people are so nice, and the room was a good size, other than that.....
For the rest, it was really terrible. Dirty, paper peeling, the bathroom wasn't cleaned as there were hairs on the counter, bed bugs, the ac hardly functioned, and during the night I had to shut off the fridge because the motor was making some really strange sounds.
All in all, if I wasn't there for just one night, I would have left in the morning.
| 2 | null |
Convenient for Midtown, good staff
Your pretty standard midtown boutique hotel, there's nothing exceptionally unique about the place, but it is clean and the staff is very nice...which sort of does put you ahead of the pack in this market.
I stayed here on business last weekend and last minute found out a friend from Long Island was going to come in to visit. I asked for a two-bed room when I arrived to drop my bag. They were out, but lo and behold when I returned to check in I had been upgraded to a studio suite. Still just one bed, but plenty of room to sort of build a bed on the floor. Not sure if that was on purpose or just luck, but I appreciated it either way.
We also received free breakfast in the morning for booking with a visa and the restaurant in the building was pretty good and had very fast service.
Only downside is that as far as NYC goes, it's in a pretty boring part of town (though boring and NYC really don't belong in a sentence together). Convenient for business travel, though.
The rate was competitive without being outstanding, but given the room upgrade, I can't complain.
| 4 | null |
Cassa Hotel - comfortable and well located
Stayed here for one night. Very comfortable room. Excellent room amenities and a nice breakfast in the morning. Not super cheap (where in NYC is?) but definitely a hotel I would re-book and return to.
| 4 | null |
old hotel trying to be hip
I will preface my comments by saying that this was one of three hotels designated for a conference, so I did not choose this hotel on my own. As others note, offers a great location on the upper west side with easy access to the subway, Central Park, shopping, etc. BUT, there are many drawbacks. I had a TINY room (think European or Latin American hotels, only smaller). Although the room had technically been "remodeled" the mattress was old, lumpy, soft, and squeaky, the grout in the bathroom shower was all darkened w/ mildew stains, and the room window air conditioner made a horrible racket when turned to cool. There's no coffee maker in the room (though there is a fridge -- a plus!). As others note, the place is under construction. The lobby is all torn up. There is one tiny "lounge" for guests on the first floor where they offer coffee, but otherwise, there are absolutely no other public spaces. I chose this hotel in part because they have a gym, but it is TINY, with a limited range of equipment and overall pretty beaten up. When I went in, there were hardly enough towels there at 8:30 in the morning.
I have traveled quite a bit, including numerous trips to Europe and Latin America. I have modest expectations. But this hotel just doesn't meet them. There is something creepy about this place. As my title suggests, it's trying to transform itself from what seems to be a very modest (I'd argue somewhat grubby) hotel, into a hip place in keeping w/ it's hip location. Right now that transition is far from complete. I'd say beware a hotel that features its in-room soap and shampoo as a selling point on its website; it suggests it doesn't have much to offer. In the US I've stayed at better Holiday Inn Expresses than this for a fraction of the price. Now, that's a sad commentary, but I guess that we are all supposed to believe that we can put up w/ anything just to be in NY! I don't think so. Pick someplace else to stay is what I say!!
| 2 | null |
THE WORST HOTEL I HAVE EVER STAYED IN
Be sensible and read the reviews on tripadvisor. This is the most disgusting, unrelaxing, dirty, rude staffed hotel i have ever stayed. It nearly broke me. I was staying there for work and it became a very busy stressful enviroment to be staying in.
The staff when i lost my room key didn't see my id and joked about it. They were slow and rude, unattentive. There was at least a 20 minute wait everytime i had to go to the front desk.
there is a security man sitting there while people go into the lifts, god knows why.. the lobby is full of non guests just lurking about.
The room was dirty, my tv and phone didn't work. the phone was covered in filth, the air conditioning unit looked condemened the bath looked as it it hadn't had a good scrub.
I would seriously seriously say STAY AWAY. There is no wifi in the rooms and the gym had no airconditioning.
| 1 | null |
Good stay, nice property
Accomodations & guest service were all very good (with the exception of the sofa bed in the suite being uncomfortable, but aren't they all?). Location is very convenient to subways, park, shopping, and very walkable to most of Midtown. The room did get noisy during the late evening hours when they seemed to be hauling debris from the construction site next door, but I assume this is a temporary issue. Two specific items cost the fifth star on this one.
First, $15 add on charge for the pool is silly and a bit offensive. When I'm paying high end prices for a high end room, I hate being nickeled & dimed. Anyone paying for a room at this hotel can easily afford the $15, so I don't believe it's there to keep the "riff raff" out of the pool. Just add the cost onto the room and save us the bother of having to fill out the form confirming we'll fork over the few bucks for a swim!
Second, the rooms lack any information about the hotel itself, other than a room service menu for Norma's. When I inquired whether it was something that was supposed to be in our room but might be missing, a staffer explained to me that the hotel purposely does not use signage or provide informational binders in the room because they want the guests to have to interact with the staff. I must be missing something here because I fail to see how inconveniencing me in that I have to go to or call the front desk/concierge to find out basic hotel info (where is the pool, what are the hours of the onsite dining/bar establishments, how does one access the tower elevators going to the health club, etc.) is a good marketing strategy.
Other than those two minor annoyances, we really enjoyed our stay and would return again.
| 4 | null |
Hard to sleep
Even on the uppermost floor without the footsteps from above, it was still difficult to get away from noisy neighbors. Even at 12am, we heard the neighbors' loud footsteps down the hallway, their conversations and the slamming of doors. To top it off, the beds were very uncomfortable. I usually don't mind firm mattresses, but this one felt like I was sleeping on a lumpy bed of dried-up clay. I barely slept during our (fortunately only) 2-night stay.
Add to that a broken cabinet door, a fridge that emitted an awful smell when opened, and an elevator that would stall constantly between floors 8 and 9 for about a minute, I'd say the Holiday Inn has a lot of work to do.
As for pros, the location is about a 10-min. walk from the harbor (but only 2 blocks from Camden Yards). Also, the fitness center and pool area were well-equipped and clean. Liked that there was free wi-fi available.
| 2 | null |
Gorgeous lobby, good price
The lobby is beautiful-we spent most of our time enjoying the scenery downstairs. I could stare at the art deco for hours. The rooms themselves are clean, but in need of renovation. The base price was reasonable, which helped. I didn't have a problem with the service personally, but our friends who traveled with us had many, many problems, and the staff was not helpful.
| 3 | null |
Destination Gaslamp district, need somewhere to lay ones head!
We had not done any research and ended up looking for somewhere to stay as I drove down from LA. We knew that for us being foodies that the Gaslamp district was the area, so we looked at Comfort Inn and booked it. Very easy to get to, parking was additional cost ($15 per night) and across the road out the back and you had to get the latest ticket and display it in your car or it would get towed!!!
Bed was a double so it was the closest we have slept in years, just kidding!!! Air con was noisy and I loved the way the blinds had been cut to suit the air con!!! As someone else said once you finish in the loo, you have to wash your hands in the bedroom, so imagine this, naked 48 year old male goes to loo during het night, with just enough street light to allow me to navigate around the bed, then once finished carefully slid down the wife’s side to the sink where the noise of the water and me knocking over things wakes wife, first thing she sees is a hairy behind 12 inches from her face!!!!!! So to say the room is compact is close. Breakfast is supplied free, but on Tripadvisor it did not say that, it is very close to the places we wanted to visit and very easy to get back to when you have had a few. Adjacent there is a fantastic little café, which we did lunch in. so all in all if you are after somewhere cheap with no frills and in a great location this is for you.
| 2 | null |
Disappointed
Commode was the size used in day cares, the door let in more light from the hall than the bathroom light and the hair dryer did not work. I paid more to go to Wyndham and felt cheated. Out dated, party in hall most of night and smoking at the elevator.
| 2 | null |
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