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Nothing wrong here!
Overall a very nice experience. I stayed here for a conference at the Hyatt down the street. It totally is walkable for the average person. Maybe a 5 or 7 minute walk to the hyatt, figure about 3 city blocks distance. The area is very safe. Just past the Hyatt is a very nice mall with many great dining and coffee options. Bell desk guys were great and responsive. Room was clean, Hotel was not brand new, but was nicely redone. Beds comfortable. Prices are extremely high for food, drinks, parking, etc...but you can eat at the mall or starbucks a couple of blocks away. Cab to Santa Monica pier cost about $25 with moderate traffic. Other than some ridiculous prices on some things, no complaints at all.
| 4 | null |
Old world charm at an affordable price near the heart of NYC
Stayed 2 nights at the Radisson Martinique while on a Father's Day whirlwind weekend to NYC to see a couple of shows - and it was wonderful! Clean rooms, comfortable beds, great service, nice restaurant & bar downstairs, and a healthy walk of a bit over a mile or $7 cab ride away from Time Square and the heart of the Broadway theatre district!
| 4 | null |
Great place to stay
We had a lovely 8 nights here and our family enjoyed the location, extra space of a 2 bedroom 2 bathroom apartment and the breakfasts included each morning.
All the staff were lovely and helpful; the small inclusions like umbrellas available for when it rained were appreciated.
If we were to visit San Francisco again we would return.
| 5 | null |
Bugs, Mold, Paint looks like children were hired to do!
We wanted to spend a couple days as a family and were referred by a friend about Hotel Contessa. Upon check in we had to wait over three hours for our room. It was after 8 that we were able to get in our room. You would think Valet would have be quick to acknowledge but instead we waited 2 hours for our car. When we opened the sofa bed for the kids it was full of bugs, candy, and other items. We brought some extra sleeping bags in the van in which we took up for the kids to sleep because the sofa bed was dirty. Our room was not serviced for the two days that we were there. We asked for towels just to get through the night. I have shared with my friends and warned them about the hotel claiming to be a four star. The elevators were abysmal. Spoke with an older man that said he was the person in charge of maintenance. I don't believe he actually was. He was not wearing a name tag and used a cane. It seems like there is misrepresentation and I have traveled to many hotels and I don't believe a person in charge of maintenance would not be able to answer questions on mechanical issues. Will not deal with the Hotel again due to their inefficiency.
| 1 | null |
Overbooked Hotel- Save time and stay at Hotel Monaco
The Hyatt was a terrible waste of time. Our king deluxe room turned into a living room with a sofa bed. After deciding to leave, they were still going to charge us for valet parking, even though we had only been there for 15 minutes. If you are looking to stay at a beautiful hotel near the Verizon Center, save yourself a headache and book a room at Hotel Monaco.. that is where we ended up staying. It was beautiful and the complimentary wine and beer from 5-6 p.m. was an added bonus.
| 1 | null |
Nice Vintage Hotel with Modern Amenities
Villa Florence was a nice vintage hotel with modern touches. I was recommended this hotel by a friend of mine who lives in San Fran. Stayed here for a few nights while visiting friends and going to a quick meeting.
The hotel was a bit of a cab ride from the airport but centrally located to transportation and downtown. Lobby was nice, had a coffee shop in it that was decent, and their Italian restaurant which was excellent. I checked in and went up the vintage elevator to my room. Staff was always professional and helpful.
There was a sitting area in my room with another tellie, I must confess didn't use this room at all. Some storage under the tellie in the bedroom for clothing and a small desk slash minibar by the bed. The bed was big comfy and clean. The bathroom was completely updated and clean. I really liked the photographs around my room and the hotel. For a vintage hotel the carpet was clean and it didn't feel dingy like a lot of vintage style hotels do.
| 4 | null |
Loved, loved, loved this hotel
Stayed here this month (Feb 12) for 3 nights. We loved every minute of our experience at this property. We arrived in time for the wine hour (complimentary - and none of those sissy little eye-dropper wine glasses - these are the real deal!). Spent 2 days doing as much of SFO as we could fit in, including a superb dinner at Jardiniere which the doorman raved about.
The staff were fantastic - from checkin through doormen, porters and the concierge desk - everyone was friendly, helpful and seemed genuinely pleased to see us and help us out.
The room was great - best beds I've encountered in my 2 weeks in the US (though almost needed a step-ladder to get onto it - I found just kind of falling over worked best!). The nautical theme is cute and consistent throughout the property.
We got an excellent rate though parking was pricey - but I suspect that it's pretty standard for the area.
Easy walk to Ghiradelli Square, cable car stop literally around the corner, and 4-5 blocks to Pier 39 - you can walk or take the street car. The teens did the bike ride over the Golden Gate to Sausalito - bike rentals are in the Cannery immediately adjacent to the hotel - very safe and loads of fun.
I'd highly recommend this property as really enhancing the overall SFO experience.
| 5 | null |
Go somewhere else
The lobby is dirty, the rooms haven't been updated and the carpet was torn and stained. I've stayed at Motel 6's that were better kept up than this. I won't ever go back.
| 2 | null |
Very nice but was also annoying
This place is nice and it really helps to have a gold or diamond status with Hilton or if not upgrade yourself to the executive package. Not only will you get a nice view but you also get access to their executive lounge. But here are my ups and downs:
Up: Great location
Down: Parking is $45 a night
Up: The room was modern and up to date
Down: The room was small, and the placement of the bathroom was too close to the hallway
Up: Great views
Down: Windows were dirty and thin, which allowed outside noise to come in, even on the 22nd floor
Up: Nice staff
Down: Maybe not enough staff, I checked in at 5:30pm and my original room was not ready
Up: Executive Lounge was well stocked and you can even pour your own liquor mixed drinks during evening snack time
Down: No hot breakfast and no beer
Overall this place was nice, if you stay here it's better to make sure you're out and about a lot during the day and during the night. With that being said you're probably thinking you should find another cheaper place but you can't beat this location and the hotel's amenities.
| 3 | null |
Clean and Cozy
Pictures on the website are pretty accurate. Entire staff is friendly and helpful. Lobby feel is modern. Free continental breakfast was a nice surprise. Rooms are clean, housekeeping is on the ball, and furnishings are nice. Very small but typical New York. However, it felt cozy to us rather than confining. There is a closet and 2 drawers for storage as well as a full size writing desk. No tub but shower fittings are great. Easy to rinse without getting your hair wet. Leaving luggage with bellman is never an issue - whether arriving early or leaving after check-out. Excellent location, about halfway between Central Park and Times Square, and only a few blocks over from Madison and Fifth shopping. Subway entrance to the E train (which takes you downtown fast for 2.50) is on the same block. We were on the 9th floor and slept fine, although we could hear honking and sirens during the morning commute. The construction across the street wasn't an issue in our room, which faced Broadway. In addition to the room, $30 per day incidentals fee will be charged to your credit/debit card at check-in, but unused portion will be credited back 3-5 days after check-out, FYI. I didn't have a problem with it, although I think they should explain this during the check-in process. I don't know that I'd go very good in my rating, but it's definitely better than average and I would stay here again.
| 4 | null |
old facility needs some work
We had a business meeting just a few blocks from this Hotel so we chose this hotel due to its location. The area is very safe to stay in but the hotel is lacking. Small rooms, low water pressure in the bathroom, tiny and slow elevators, the bed was very uncomfortable and the pillows appeared to be too old. I have eaten pancakes that were thicker and fluffier than these pillows.
| 2 | null |
Very, very secondrate hotel. Amazing views.
This hotel is a dump. Horrible bathroom, scuffed and chipped furniture, deeply unreliable service, and the room isn’t that clean.
But the views... the views make up for it all. Tip: wake up early and watch the sun rising over Central Park. Unforgettable.
| 2 | null |
Nice Stay At Riverwalk Vista
Overall, was pleased with our choice of staying 3 nights at Riverwalk Vista. We had a room with a Riverwalk View, which was nice. I'm a pretty light sleeper, and it is noisy outside in the evening....it did definitely quiet down, but be aware that it's not just traffic, it's live music across the street and down the block...even with the AC and the sound machine running, it was still an issue. Maybe we would have been better off with a room on the other side of the property?? The staff was excellent and very helpful, the breakfasts were nice, and the cookies and lemonade were a welcome touch at the end of a long day. The RV offers something that most other places along or adjacent to the river don't....a bed and breakfast type feel in an impressive historic building.
| 4 | null |
Poor breakfast, no Internet, poor management.......
Basic hotel,not well kept, Rickety (possible safety issue) stairwell. Poor, poor breakfast. Cereal, juice from powder mix, bagels,coffee....that's it. No Internet, management claimed Verizon at fault because they had failed to repair the service, which had already taken a week. No coffee maker in room. No amenities in room. Poor housekeeping, we found a dirty towel behind the door of the bathroom upon arrival. Senior staff member possibly manager was openly verbally abusive in front of customer to staff member, which should have never happened. We won't be back.
| 2 | null |
RIP OFF
Terrible customer service. They double billed my credit card even when reservation canceled. I had valid cancel number and date/time was well within their 24 hour policy. AVOID at all costs--stay anywhere but here.
| 1 | null |
Think you have a reservation here? Think again
Don't count on showing up and staying at this hotel, even if you have a reservation. They apparently have a scheme where they overbook this hotel and then try to send you over to the Cambridge Marriott. If you are willing to get really, really ugly, they'll give you a room after all, but if not, you'll be goin' to the Cambridge Marriott. And don't expect any sympathy or courteous treatment from the front desk staff. They're rough and tough Boston all the way. Worst Marriott experience ever.
| 2 | null |
Good value and Prime spot
This hotel is perfectly located for a week end getaway like the one we just did on easter week end. Right next door there is a very popular pizzeria and it' just steps away from Michigan avenue and all the shopping area.
The only thing about this hotel is that if your looking for a very new and modern hotel this is not the hotel, the rooms are perfectly clean, however in our room their was a little smell of I don't know what and you can see that the improvements of 2008 were mainly cosmetic but you can definitely feel the age of the rooms from the closet, the windows (single windows, not doubled) and the bathroom with an old bath with no dept.
It's a great option though if your looking for a prime spot for a great price were you go in to sleep and go out for dinner and shopping.
| 4 | null |
good location but totally lack-lustre & overpriced
Far better hotels in New York at half the cost - try Distrikt Hotel on 40th Street. If it wasn't for switching hotels mid-stay then my special trip to New York would have been a disaster!! Wi-fi at 25 dollars a night!!!!!!!!!
| 1 | null |
Excellent service
The Hotel Contessa is a wonderful hotel with well apportioned and spacious rooms and an excellent location on the Riverwalk. However, what makes Hotel Contessa exceptional is its courteous and attentive staff. Two staff members who stand-out during my stay are Eddie G. of the lobby/arrival team and Leo who handled the valet parking and offered great advice on local restaurants. Eddie G. is an extremely professional and service oriented member of the team. His energy is amazing and he seemed to predict what a customer needed. Leo not only took care of our vehicle he was interested in the care of the passengers. Leo provided a great tip for a lunch time restaurant that ranks as the top place we ate during our stay in San Antonio. Eddie and Leo--along with all the hotel staff--are the reasons we will return to the Hotel Contessa. Thank you! Regards, Robert Crispino
| 5 | null |
Don't waste your time
This was a waste of my time and money. The only redeeming qualities of the place were the location and the nice lady at the front desk. Our room had a horrible smell, very small refrigerator and a shabby bathroom. When I had booked the reservation, I asked for a king sized bed, only to be disappointed with 2 queen beds. This place is questionable at best. Saturday night's highlight was a BBQ party being hosted by the housekeeping staff at the hotel? I find this in very poor taste. Also in poor taste was the children of the staff, free feeding off the "hot breakfast" that was supplied for the guests. Don't waste your time and money with this hotel. Stay at the Holiday Inn Express that is one block down the street.
| 1 | null |
Very Good
Above average hotel for this price range. Room were very big for a big city hotel, very clean and well appointed. Free breakfast, stay away from the hot food as they are not hot, usualy cold. Purchase parking package at time of reservation, cheaper then self parking. Door men give out excellent service.
| 4 | null |
Perfect!
I can't recommend this hotel enough. Perfect location, dedicated staff,very good rooms. the latter has everything you will need.
My wife and I were here for 3 days on vacation. Union square is 100m away, car hire depots are across the street (big bonus) and an excellent bistro Cafe Mason is just next door.
Choose a high level room as the night street noise can be a nuisance
| 5 | null |
Pure Bliss
My family and I checked in for 4 nights Aug. 6th - Aug. 10th. Upon arrival we had a issue with the upgrade charge being too much compared to what the website said. The front desk employee basically said he could not do anything. We called Hyatt corporate and they called the manager for us. The manager comped the upgrade charge for the entire stay. We also had some Amex gift certificates that we used. We lost them in transit, but were able to get the info from Amex who verified it with Hyatt. This type of service continued throughout our stay. Anything we had a problem with or anything we needed was handed very professionally. The staff throughout the hotel was always there with a smile and ready to help. We used the concierge to book a nice dinner at Azul in La Jolla. We had a table overlooking the ocean and the food was great. We also had a discount off our bill by going through the Hyatt. We had a 14th floor ocean view overlooking the pool. Each night the sunset was incredible. We had smores by pool with our kids that the hotel did nightly. Fireworks could be seen nightly from Seaworld as well. I rented a paddle board and took it around the bay, it was a blast and I was 10 ft from a group of seals. The gym overlooks the marina which was a great view in the morning. The restaurants on site are nice as well. The pool restaurant is casual and the red marlin more upscale. I was going to eat at the red marlin and they were about to close within 5 minutes and the manager had no problem seating us. I declined as I wanted something a bit more casual with my kids. We ended up at the pool restaurant and the food was great. Mission Bch and Pacific Bch are both located with 5 - 10 minutes by car and have a ton of other food options as well. We went to the fish shop in pacific bch. A must if you get a chance. The lobster taco is awesome. My family had a great vacation and can't wait to visit again!
| 5 | null |
Very Good Hotel Stay
We stayed at the Westin Riverwalk for 5 nights. The staff is welcoming, the location is superb, and the rooms are very clean. The gentleman at the concierge desk was very helpful. We attended a conference dinner at the hotel, and the salmon was delicious. The wait staff was gracious. Breakfast in the Zocca restaurant was very good, too.
| 5 | null |
Thief works here, BEWARE, NEVER COME TO THIS HOTEL
We were staying here over the weekend. The housekeeping person stole the passport of my mother in law. I am sure the person was undocumented or have some family member/friend who are undocumented/illegal. Hotel authority denied this. So, if you love your belongings, DO NOT COME TO THIS TERRIBLE HOTEL. You can not trust their workers.
| 1 | null |
Not bad at all, but not one of the world's great hotels
We were in Memphis for a bridge tournament and wanted someplace centrally located and this was our choice.
We checked the reviews before booking and were quite satisfied with our stay. Those reviewers who called it a dump are dead wrong and are probably the kind of people who are who are never satisfied, no matter what. Those reviewers who thought it the next best thing to sliced bread probably have not travelled much.
The hotel is centrally located, relatively newly furnished, clean and comfortable. The staff were friendly and helpful.
We were, however, surprised that for a "suite" type hotel, there were no dishes, wine glasses, cutlery or anything to facilitate a light en suite lunch or even a take out meal.
The complimentary breakfasts were good and plentiful (toast, bagels, scrambled eggs, sausage, biscuits, waffles, oatmeal, cereals, fresh fruit, juice and coffee).
The parking was just kitty corner at the parking lot in front of the Sleep Inn, next door. You can drive there yourself or get a valet to do it for you. The cost is the same.
Our car was there for four days & nights and we didn't fear for it. Nor did we ever feel the slightest bit uneasy in downtown Memphis. The police presence is palpable and any thug would be taking his/her life in her hands to try to accost a visitor.
Beale Street was a few block walk away for pretty good food at almost any place on the street. Ditto for Huey's for superb hamburgers and excellent beer.
All in all, not one of the world's great hotels, but certainly a good place to stay.
| 3 | null |
Classic Frank Lloyd Wright Decor
What an unusual and majestic resort! We live in the area, and took advantage of the great July 4th rates for a 2 night getaway called Hollywood & Wine. This place is a Phoenix treasure. Just walking around the grounds, the various wings, etc., you can see why they don't build them like this anymore-it would be very costly. The FLW influence is in every detail you see. Not everyone likes that style, but we are admirers of Wright's work. So, the Hotel itself-the rooms are spacious and clean. Beds were fine. Bathrooms really nice, double sinks, very clean. Have a work desk, but no extra outlets on the desk-had to crawl under the desk to plug in charger, laptop etc. Lighting was a little weak(this is common in every hotel!). The noise factor-not the best, you had bleed-thru noise from other rooms. Flat screen HD TV.
Staff friendly and helpful. Frank & Albert's resturant reasonable prices, very good food. There is a Coffee Shop/Deli place for light breakfast. Self Parking-you do get charged for this. Pools-lot of them-the Main pool is great for families, really large with a water slide. The smaller pools are more quiet, great for swimming laps. Fittness Center is top notch! No charge for that either. Guess that is covered in the daily resort fee.
If you get a chance for business or pleasure, you won't be disappointed!
| 4 | null |
OK - if you like San Antionio
We stayed here for a weekend in February when my husband was on business. Overall, I was not impressed with San Antonio. The hotel is right on the river walk but a bit off the main drag of it which is good, because I imagine the river walk would get noisy if you were staying right there. San Antonio itself is maybe not for everyone - I found it to be a little charming, but mostly full of drunk people wandering around narrow river-walk streets overflowing with restaurant chairs, mariachi bands and, to boot, there was no railing - I have no idea how many people fall into the polluted river every year.
ANYWAY, the Courtyard was actually quite nice. The staff was super friendly, the room was very nice, the hotel had amazing security (which seemed like it was needed - I didn't feel all that safe unless I was down on the river-walk, and I am not one of those "I never feel safe unless I'm in the suburbs" kind of women), and the bistro staff was quite good as well. The gym, although small, had everything I needed including one of the best elliptical machines I've been on in a while (I made note of the model in case we move to a bigger house so I can have a home gym). I would recommend the hotel. San Antonio - not so much. But the hotel, definitely.
| 4 | null |
Nice rooms
I attended a conference in Boston and we stayed at this hotel.
The arrival lobby is trendy and has a very original lay out, good smell.
Front desk service at chek-in was very good.
The rooms are spacious and have balconies. Bed is very comfortable, desk very usefull, good tv, bathroom small but comfortable, nice amenities even if they are in dispensers fixed on the wall.
The fitness center is small but the pool is perfect for exercise
The best thing: complimentary high speed Internet with no access passwords?
Bad: the elevators are slow and you have to share them with the hotel operation staff
Restaurants: I couldn't find any restaurant for breakfast because there is no service directory in the room. We tried the bar and it was trendy and nie.
| 4 | null |
Run Don't Walk
All we needed was a "clean" room in which to stay overnight so we could catch our 4:00 am flight. What we got was the complete opposite! We didn't really mind so much that there was no shampoo, toothpaste or lotions, no lamps (very dark) in our room. No coffee, no bottled water.
We knew we were booking a budget hotel but since the hotel is owned by Wyndham, we thought it would at least meet basic requirements ... like cleanliness. Wrong! The air conditioner/ heating unit was hanging half out of the wall, the front of the desk unit was broken away. The mirrors and walls were all smeared where they were wiped partially. It was so bad that we actually checked for bedbugs!
The staff was playing on a computer in the lobby and ran right in front of us (almost tripping us) to get to the computer before their coworker. Absolutely no sense of professionalism!
Everything was grungy enough that you just did not want to touch it! They had the nerve to have an award for housekeeping in the lobby ... but that award was either from a different location ... or from many, many years ago.
Bedding was wrinkled leaving us to wonder if someone had used it .. or it just was not ironed or dried with heat.
Stains running down the walls ... smeared mirrors, cobwebs .. it just goes on and on!
Never .. never ... never ... never! again would we stay at a Microtel Hotel! If you're smart ... you won't either!
Send the undercover boss and ask for room 348.
| 1 | null |
Tiny room, horrible bed, hair on the wall in the bathroom...
The room was tiny. Ok, I get that. It's NYC and space is at a premium. And since I was there for business, I wasnt to be in the room much anyway. The bed was HORRIBLE. I work up every morning with a terrible pain in my back and a crick in my neck. The bathroom had what appeared to be chest hair on the wall. Not in the shower where it may be excusable, but on the wall. Overall, for the rate I paid, I was extremely disappointed and will not be returning.
| 2 | null |
Convenient, fine staff, clean, comfortable
I spent 4 nights at this hotel and can't come up with a complaint. Reception staff was attentive, polite, and helpful. Breakfast was plentiful, the rooms comfortable. The place just seemed cozy and tucked away even though it adjoins a freeway and is near the airport. Easy access to Old Town, the Mission Beach/Pacific Beach areas and just a short drive to LaJolla. Wireless internet, free newspapers, well stocked shop for snacks and drinks. While not a brand new property, updating and attention to detail made this a non-issue. This was a surprisingly good choice.
| 5 | null |
Great for being near Zoo and Metro stop
Overall, this is a nice hotel with large rooms and a price a little less than the other higherntier DC hotels. Amenities are very good and the rooms are larger than most. It is 1 block from Metro and 3 blocks to the Zoo. Also great area to walk or run.
| 4 | null |
I can't believe this is a Super 8
What a great hotel for such a reasonable price. I love all the little touches and how clean everything was. Breakfast was provided and was delicious. Thanks for a wonderful stay.
| 5 | null |
What a quaint hotel!
my husband thanked me several times for "finding" this place.
for our 10th anniversary, i wanted to celebrate in french style, to commemorate our honeymoon to Paris.
we were very pleased. it's not your typical chain hotel. come here for the boutiqueness & quaintness!
the check in staff was helpful. he brought us to our room (it has a real key) and made sure we were comfortable. told us about the city, gave us a couple of tips.
the room is small, but big enough. lots of closet and storage space (which we didn't utilize, as we were only there one night).
we surprisingly slept very comfortably. we kept the window open and listened to the sounds of San Francisco until about 6am. it became a little warm/stuffy, but we were able to go back to sleep.
the only drawbacks are the above-mentioned no AC and the tiny bathroom with a claw-tub/shower combo. there was no vanity or counter space, so getting ready was a little tricky. nothing i would deter me from staying, though.
we were really happy with the hotel. breakfast was small (but perfectly portioned; not "american-sized") and tasty.
also, they were gracious enough to store our luggage when we checked out, knowing we were going to be exploring SF the whole day.
oh! and it was a perfect location on Bush St.
| 4 | null |
This hotel should be condemned.
I wish I had read these reviews before booking this hotel for a three night stay but I've always loved Country Inns and I trusted their reputation. Not anymore. This is not only the worst Country Inns and Suites hotel I've ever stayed in it is the worst hotel I've ever stayed in EVER.
As other reviewers have mentioned, this hotel is located next to a seedy looking hourly rate hotel with heroine addicts and prostitutes walking to or from the Waffle House on the corner. There are a lot of shifty looking characters and "people of Walmart" types walking up and down the access road that leads to the hotel.
While the hotel lobby is nice, that is where it ends. The elevator walls are heavily decorated with bathrooom-stall type of graffiti that no attempt has been made to cover – probably because they can’t keep up with the artistic expression of their regular clientel. Don’t be fooled by pictures of the guest rooms; they’re not even close to being that nice. The eclectic furnishings look like they were thrown together from various yard sale items complete with such odd stains that I was afraid to sit down for fear of getting what might be either urine or pancake syrup on my clothes.
All the furnishings were heavily damaged and the dresser was broken in such an odd way that the only way it could have gotten that way is if someone threw it out of the third floor window. The two TV sets were old tube type TVs that I don’t think you could buy anywhere even if you wanted to. Since they were not digital the reception was poor.
The AC unit sounded like a gurgling water fountain an left a ten inch wet spot on the floor.
The bathroom coloring and lighting was poor and reminded me of a morgue.
The iron looked like it had been used to cook porkchops and even the ironing board was dirty.
Due to the location of this property I would not recommend renovation, I would recommend condemnation.
| 1 | null |
Worth Every Penny
Yes, it is like the photos where we could see that a nearby hotel was not. Could stretch my legs full out in the tub. Molton Brown products to use lavishly. These are $30 a bottle everywhere. I looked when I returned home. Rooms are clean, stylish and hi-tech. Service is excellent although they did forget to send up the extra robe we requested. Not sure what happened with the sensors in the mini-bar, but they thought we had two items when we didn't but they did not charge us for the 2nd item. Maybe if you pick it up and put it back, it still sets it off? Microsoft board was frozen once in the lounge but working the next day. Only disappointment was BOKA restaurant which was extremely slow for breakfast - so slow it was painful. It looks like it is quite full during their happy hour though. Would definitely stay here again. Not sure if you know but this is in Conde Nast top list with scores even higher than the only other one in the list. Easy walk to market, museum and stores.
| 5 | null |
ONCE A YEAR RUN AWAY FROM THE KIDS
Once a year we away for the weekend to have adult fun!!!!! This was the most facy hotel we've been to yet. Michael help make the overall experience great. But we had a lot of issue in 24 hrs. wrong room, phone in the bedroom didn't work, the ice machines were broken and our room was not ready. With all of this going on Michael still manage to make me smile before we left, other wise this rate would have been terrible.
| 2 | null |
Hollywood visit
We arrived in our room early frm out of town and were put off all morning by the desk clerk that was too busy to check to see if there were rooms available for us to check in early (He actually said he was really busy and didn't have help so he couldn't check). We called back twice as asked and when we got there at 11:45 he said that he didn't think he had any rooms available but if he did there would be a $40 early check in fee. He never mentioned this on the 3 phone calls. I said I still wanted to check in because we had driven in over night from out of town. He found a room, put us in it. We went to take showers and there was one bath towel. I called down for more and he said housekeeping would be making their rounds and would bring it by sometime soon. We waited, no housekeeping. My husband went down to the car and on his way back saw housekeeping and asked for towels. They said he could take one large towel from their cart. The top lock on the door was cracked and not secure, the bathroom door had a large patch that hadn't been painted, the dresser and desk had broken handles. I felt like we were staying at a chain motel. One light didn't work and the tv was fuzzy on every channel but one. Honestly I've had better accommodations at a chain motel.
| 2 | null |
Watch yourselves, death possible
When we checked in everything went surprisingly smoothly, we were given a key card for room 327 – non-smoking, bay view, 2 double beds (and it was written on our paperwork). We were concerned about which "bay front" room we would get, the front-front or the back-front (separate building). We got the "front-front" which is what we thought we should get. All of those concerns turned out to be minor compared to what happened next. You know when you have the felling something bad should have already happened but it didn’t and you are waiting for the axe to fall… I was following up the family from behind with the luggage, and my wife and kids entered room 327, and a half naked man jumped out at them (the room was occupied/registered to another guest) - all screamed, we're lucky he didn't have a gun. Hurrying away and back down to the front desk we asked about the lapse in security and why our room had a person in it, the person serving us just shrugged it off as if it wasn't a big deal and said mistakes happen. She said our room should have been room 325 and not 327. "If room 325 is occupied we will make your stay free" was the last thing she said to us as we departed for our possibly unoccupied room. BIG SECURITY ISSUES - who is going to enter your room? Used to be you would want to be careful of the maids! What kind security does one have when strangers are given room keys to other patron's rooms? That complaint fell on deaf ears at this hotel. Sadly, we had to carry our valuables with us as we went out across the street to look around and eat – wondering who might come and go in our room in the meantime. Second issue: room 325 has only one bed - and we are two adults and two kids (as noted on the reservation) and paid for 2 double beds - what were they thinking? Paperwork said 2, we were all at the front desk. Wife and kids feeling unsafe and still shaking from the occupied room encounter, we decided to leave and return home early after staying for 3 hours. When we mentioned we were leaving, the front desk didn't even ask why. Customer service is a zero at this hotel. And to top it off we missed the biggest fireworks fiasco San Diego ever had - all of them exploded simultaneously! Nothing good can come of this hotel - even if you think your stay was fine, how many people were given access to your room when you were away? No accountability, no security, no peace of mind.
| 1 | null |
My son's dorm room is larger than this "suit"
The reviews were positive for this property but to call the room we stayed in a suite for up to 6 people was an exaggeration at best. The "suite" was so small that when we pulled out the sofa sleeper we needed to climb over it to get to the door. The room was clean and the staff was helpful but the building is located in a not so nice neighborhood.
| 2 | null |
nice rebuilt hotel
Well done rebuild here. The old International was seriously tired. They have some of the urban upscale touches without sacrificing comfort for us old timers. Thew room was fine. We were over the Chicago River,Trump Tower, Wrigley Building. Wonderfully located! Kameer on the street assisted us with a car and was wonderful. Front Desk was fine. Food and Beverage was OK. Vic? a busser with a dirty shirt and jeans in not impressive. Alex the waitress was OK. Food was OK, not outstanding. A beet salad was VERY predistrain. Downtown Chicago in mid September is beautiful for a get-away weekend. Folks from the provences come in and groan at the price, but this is not Des Moines.
| 4 | null |
Not Impressed....
I checked in March 17th around 9:45 PM...only a single receptionist at the check in was available and there were at least 8 people waiting (not a good sign, where were the others?). Upon being assigned romo 1425, we enetered and found the room unkempt with a musty smell. The iron that we attempted ti use was working sporadically at best. The worst part about this stay was the fact that there nails or sharp metallic objects protruding on the rug just before entering the bathroom. I've added pcitures so as to pinpoint there location (hopefully they will be allowed). We stpped on them by accident (they punctured the skin) and we can only hope the tetnus booster we'll recieve on Monday will resolve the issue. When we checked out, we found out that the parking at the Hilton is a different organization (in other words there is NO free parking for guests) and we had to shell out $28.00 for the overnight stay. I am totally dissatisfied with the Hilton and will NOT be staying there ever again. To any Hilton customer service representative who reads this, feel free to refund my money for such a bad stay!
| 2 | null |
Don't do it!
We were not given the room we paid for and staff was very rude switching us to what we had reserved. Someone had defecated beside the pool. Drains in bathroom would not drain. Sink stopper had gray slimy mass of hair, toothpaste and soap scum. No forks for breakfast. Mold in ice container, phone had a short in it. No alarm clock in bedroom.
| 1 | null |
STAY AWAY! Charged for a reservation never made
I have been charged for a reservation that I never made. I stayed in many Super 8 hotels and they are the worst. Do not expect the hotel chain to help you with your billing issues either. Hotel chain simply states that it is the cusomers responsibility to know who you talk to in the hotel. When ask for an explanation of the charge they simply stated that that how the hotel does things!
WORST Hotel Chain EVER! Stay Away!
They do not care about their Customers!
| 1 | null |
Great family access to museum campus
We stayed four nights in the hotel with our young children. Because of the cheap rate compared to other family oriented suite type hotels in downtown Chicago, we were able to get two adjoining rooms. Our children enjoyed having their own space, while my wife and I enjoyed the city view at night out of our room. The pool is deep for young kids, as it is a lap pool with no stairs and no depth less than 4 feet, but our kids still enjoyed the pool as an adult was always in the pool with them and there was never anyone trying to swim laps. Both of us adults used the workout room every day and the equipment was in the best shape of any hotel workout area I have seen. It was up to date and well lit with tons of windows.
The best part of this hotel is its location in relation to the museum area of Chicago. Our whole family walked the 1 mile to Shedd's Aquarium and the Field Museum twice. The one morning it was a long walk as it below freezing with a strong north wind, but we made it in less than 30 minutes. It's a great walk with a few city blocks, then past Soldier Field, and through the park by the Lake. We also drove to Science and Industry, found free street parking, and that was only about 10 minutes away. Also drove to Greek Town which is within 4 miles. Great experience. Parking at the hotel is $30 to park your own car, which in our experience is reasonable in downtown Chicago. There is no free wifi which is why this hotel gets many low ratings, but is a business oriented hotel next to the convention center, and again isn't different from many business hotels in that practice. The only other negative for families is other than the restaurant/lounge at the hotel, there are no immediately accessible dining options. The closest is a McDonald's a few blocks away, and then after that, it's probably 1 mile to others. Worth mentioning too, in contrast with many of the reviews, is that our experience with the staff, both at the counter and concierge, was incredibly positive. Everyone was very nice, helpful, considerate.
| 4 | null |
DO NOT STAY AT THIS HOTEL
I am a Hilton Diamond Member and always make a point to stay at a Hilton. I stay so much that I have over 500,000 Hilton points. I finally decided to use some of those points. Upon check in I asked the front desk if I have dinner or drinks at the hotel bar could I just use those points to pay for them "Sure you can" he replied. When I check out, the young lady at the front desk removed all the charges from my bill and gave me a separate invoice and told me "Your points will be taking care of those charges. Two months later a charge from that hotel up on my credit card bill. I called the hotel and was told that I would have to speak to the accountant Jason, so I had to leave him a message. Several days later I received an email from Jason (because Jason does not know how to use a phone) with a copy of that separate bill w/ the food & drink charges. In the email Jason told me that when I checked out these charges were omitted from by bill by mistake and if I had any questions to please contact him. I called Jason back & had the leave a message explaining the situation and that the front desk used my points to cover those charges. Jason responded to me again by email even though I asked him to PLEASE call me. He stated he was not aware of any specials for that, but would look into it. One week goes by, so I leave Jason another voice message. Guess what Jason replied by email again (I guess Hilton does not allow their employees to make outgoing calls), he explained he has not found any info still on using points to cover anything except the room itself. So once again I leave Jason a message that when I checked in and checked out your employees at the front desk assured me it would not be a problem. No response from Jason, that's right not even by email. Another week goes by and I have to call Jason. He finally emails me, imagine that Jason does not know how to use a phone. To sum up the email, the people at the front desk were mistaken in telling me I could use the points for food/drinks and when I checked out they should not have told me the charges were taken care of by my points. HAD I KNOWN THAT I WOULD NEVER HAVE EATEN AT THE BAR OR HAD DRINKS. I decided to make one last effort to Jason, this time by email since there is no use in wasting my phone minutes, breath, or voice by calling him, My email read as follows :
" Okay Jason, so where do we go from here. I was told by the front desk when I checked in it could been done and upon check out the charges were removed from my final bill and I was told my HH points where taking care of them. I do not feel as though I should be held responsible for error’s made by your employees. Nor do I understand how Hilton just was able to charge my card after the fact and without my knowledge.
As I am sure you can see from my past and current records, I frequently stay at Hilton’s as a travel often for work and have been a loyal customer. I have always been satisfied with my stays and the way Hilton has treated me. Please do not allow this experience to put a bad taste in my mouth and defer me from staying at Hiltons in the future.
Please respond."
That was over a month ago and Jason has not responded, NOT EVEN BY EMAIL. I am currently disputing the charges with my credit card company, but that could take forever.
Pease do yourself a favor and sleep in a tent, car, box, or even the bushes before you book a room at this place.
| 1 | null |
Nice quiet stay...only one small issue
The hotel rooms (for the most part), staff, atmosphere, breakfast were awesome. The rooms are very quiet- I slept so sound and peaceful. The only drawback was the tub. The tub had a huge rust spot in the middle of it and a long piece of hair. For the price of this hotel this was not acceptable. I did inform the front the desk and they gave me a $25 gift card for my trouble. However they do need to fix this problem and be a bit more thorough cleaning.
| 4 | null |
Great Location, Great Value....Perfect Stay!
The hotel is conveniently located off the highway. It is amongst many other hotels within walking distance. However, I was so happy I selected this particular hotel. It was a great value. We stayed in the suite and it was perfectly spacious and quiet. The decor is updated, the hotel is clean, the staff was all friendly. The bed is so comfy; great night sleep! The free breakfast buffet is hot and comes with a large assortment; eggs, sausage, variety of fruit, muffins, breads, coffee, juice, tea, etc. We lounged at the pool - it was relaxing. They also have a gym and indoor hot tub. We walked over to Cracker Barrell one evening for dinner - it is just that close. It was definetly a great experience overall; we will return again.
| 5 | null |
Not bad, not good
Room was adequate but needs to be refurbed - lots of chipped paint, cracked tiles, peeling wallpaper, etc. Bed and pillows were very firm, which I liked. Bathroom very dark inside, only area around mirror lighted. No problem with the wifi at all - watched streaming videos just fine. Bring your earplugs, the outside walls are pretty thin and I heard plenty of train horns and police sirens from El Paso and gunfire from Juarez. Parking is $6 a night. Very convenient to I10.
| 3 | null |
uncomfortable bed + broken coffee machine=exhausted
I just stayed at this hotel this past weekend, and while there were some pluses (water temp. and pressure just right) I cannot recommend this hotel to anyone. There is no sound insulation. Not only did I hear everything happening outside on the street as mentioned by another reviewer I also heard everything going on in the hotel--thumping bass from my neighbor's music, conversations in the hall, even other guests opening the blinds in their room! The mattress needed replacing (although the sheets were nice), the keurig coffee machine was not operable, and the fridge made a high-pitched whine, which made for a really stressful vacation. I might have complained about one of these things to staff, but I would have had to wait my turn. Literally every time I walked through the lobby someone was complaining about their experience. Also, I cannot stress enough, don't eat at the restaurant on the first floor, at least not for breakfast. The coffee and food are terrible, esp. at those prices. My boyfriend and I both felt sick to our stomachs afterwards.
| 2 | null |
Peace in the City
It's fantastic to be able to get away from the hustle and bustle of the city and have a place to relax and renew. Most of the staff was very professional and helpful, and the cleaning staff, did a great job keeping the room fresh and new. The view from the 14th floor was marvelous, and the comfortable-modernly decorated room were tastefully done. We felt right at home. We would have liked an in room refrigerator. We absolutely enjoyed our stay at this hotel.
| 5 | null |
Great birthday week at the Chicago Palomar
What an an amazing birthday week we had two weeks ago at the Palomar Chicago. Mark and Bobbie G. were two of most competent and nicest concierges we have ever met. They made us feel so at home and they know their city. The entire front desk and door staff honored my birthday with a lovely card and treats. The whole staff is awesome and the Sable Bar, in the hotel is a must. The bartenders and staff there were so friendly and caring. We felt like we had made many new wonderful friends by the time our week was up. I couldn't recommend this hotel more.
Judy B
Bellingham, WA
| 5 | null |
Nice and clean, but...
Nice and clean hotel... The lobby and the courtyard was very attractive and pretty..
However, it is located in rough neighborhood and I would not stay here with my little children again. Also, the parking lots seems little dark and the enterance to the building on the side.
| 3 | null |
Worst Hotel Experience in Dallas Fort Worth
I was staying for a friend's wedding because this is where the wedding party stayed. First impression was terrible. The staff at the front desk was not wearing uniforms. When asked the front desk agent told me they don't have to wear uniforms during the summer. Good thing I do not work for Starwood! Once in the room it was spacious. But i smelled like somebody tried to clean the carpet and din't get the dirt or water out of the carpet! It might be because the 11th floor does not look like it had ever been used. How do I know this....the soda machine was completely sold out of everything. You think you might have that checked before you have a busy weekend! I was really looking forward to eating at Shula's (heard it was pretty good). Only to be told that the owner did not want to pay up and kicked Shula;s out a few weeks before. Housekeeping department took over an hour to get extra pillows, when they arrived they were throw pillows stuffed in regular pillow cases! Really upset by now! No food except cold stuff after hours! What kind of hotel is this! I had heard several bad things about this hotel before staying there, but went in with a open mind because they tell me there are new owners. Maybe the new owners should get out of the hospitality industry and go into the convenience store business! DO NOT STAY HERE!
| 1 | null |
DISHONEST and Stubborn
Cancelled my reservation 20 days in advance with the front desk and told everything was done. Got an email 3 weeks later saying that I no-showed and they charged me. When I called them to nicely talk about it the general manager Addison was rude, could hardly speak english and would not even think about taking care of it the right way or even compromising. I have never dealt with such a jerk in my life. I am sure the hotel is ok, but would not recommend it because the staff were horrible.
| 1 | null |
Great Weekend Get away
My wife and I decided to celebrate our anniversary/ Valentine's Day and take a weekend trip the Bay Club Hotel. Upon check in, the front desk crew was cheerful and extremely friendly. Our room was spacious and our view was amazing!
We had a dinner in the hotel restaurant. The view in the dining room was fantastic, food excellent, and the service was warm and friendly. Thank you Amanda, Heather and John (I think this was the bartenders name?) for making our stay special and spectacular! We will be back!
| 5 | null |
Hilton (Embassy Suites) Lovers... Pick another location
I LOVE Hilton properties. I LOVE the Embassy Suites. Im going to start with the good. The staff was very, very, very friendly. The outdoor courtyard and pool was very nice. No complaints there. Now the bad... You have no control of the temperature in your room. It complained that my room was hot and they sent up a fan. I am not making this up. They told me that the temperature was controlled centrally based on the outside temperature. I tried to cool off by opening the balcony door and it would not move. The fan was helpful..but really...a fan? I have status with Hilton so the internet was free. However, would not work in the bedroom of the suite because of signal strength. It only worked OK in the living area but was very, very slow. The neighborhood is not the best either. I would not advise walking too far at night.
Honestly, this is just an older property that needs some serious renovations. But until then, I would not recommend
| 2 | null |
Great location but that's about it.
It's true that you don't go to Boston to sit in your hotel room, but when you do need to be in there it would be nice if you could open the window without it having to be propped open by the ice bucket - or to be able to actually walk around the bed to get to the window in the first place. There room was hardly big enough for one person let alone two. Yes, the bed linen was clean but that should be a given. The breakfast was chaotic with people scrabbling for somewhere to sit in the crowded little room. It was the most uncomfortable hotel with rather surly staff who looked like they didn't want to be there any more than we did. Would have to be desperate to go back there. The whole place needs a serious update.
| 2 | null |
Very nice!
What a fab hotel for the price!
Clean room, nice pool & courtyard area. Very comfy beds.
Close to a lovely area of restaurants that you could walk to if you wished. not far to Galleria shops, and about 30 mins drive to the Dallas historical area. Easy to get to Uptown too.
Usual breakfast - but Texas shaped waffles!
We paid $115 for 2 nights, and it was well worth the money.
Our second stay at a La Quinta, and I would stay at another of their properties.
| 4 | null |
Great Airport Hotel
This place has a friendly and helpful staff, comfortable rooms and a very convenient location. Although there is a fairly busy road at the front of the hotel, the rooms are quiet and the experience is both efficient and pleasant. A free shuttle between the airport and the hotel makes this an ideal spot if you're catching an early flight the next morning. Oh yeah, the in-room TV's are superb.
| 4 | null |
Good Value, Great Service
Convenient location, comfortable room. JA's description hits the nail on the head, and good to know re: Metro from airport for next trip (might be cheaper than the shuttle)
| 5 | null |
VERY VERY DISAPOINTED/WOULD NOT RECOMMEND
the staff arerude the breakfast staff did not understand english they did not do what they said they would ther rules clearly were not follwed nor inforced the hallways smelled of urine and garbage the laundry room dryers eat all your money they did not dry on first dry one load of clothes end up costing me six dollars they should be ashamed the vendinging machines did not accept bills and when i purchased a pop i had to shake the machine to retrieve change and only got one quater instead of two my hubcap was stolen off my vehicle i needed somewhere to take my family and i was very unhappy that ther stay was not great they were afraid and one of the breakfast staff actually shoed my daughter to quickly move her plate .for the price they give terrible service maybe more people should complain and maybe they will change but then again it look like most of there customers were off the street,there were guys outside sealing mariauna .this super 8 seem like they only care about money not happy customers that want to return .
| 2 | null |
"Ok, But"
I booked a room through Priceline.com and was totally dissatisfied with the booking company and the Sheraton. I had no Idea that there was a $50 holding fee??? Yea, exactly, It's not the fact that i had to pay an additional $50 that bother's me, it's the fact that i wasn't told about the $50 fee. Not by Priceline nor the Sheraton. I even called the Sheraton twice today to confirm my reservation and neither of the girls said anything about a fee. Now, to be fair, the manager did explain the fee to me once I checked in, however, with me first impressions are everything. Will I use this hotel again, most certainly not, If I booked this room through Priceline to get a deal and had to pay additional money, where it the discount? I'll wait......exactly......What is the benefit of using Priceline. I'll wait......exactly...... I just felt that the whole thing was sneaky and underhanded by both parts. It's not like anyone was breaking down the door to book this hotel. The parking lot, should I say could use a few cars..... My motto is "take care of the customer and worry about the rest later".
| 3 | null |
Old...
I suppose that's what I should have expected considering that it boasts it's long tradition in NYC (having opened in 1924), but I'm afraid it's feel and ambiance is old too, and not in a good way.
The entrance is grand, but the lobby was intensely busy - practically an extension of Grand Central - the staff were a bit more in to fraternizing with each other rather than attending to the guests, they also weren't very knowledgeable about food options in the area, etc. The rooms were small (this didn't bother me), but they smelt.... old! The decor was dated, the toilet didn't work and we ended up fixing it ourselves, and none of the fans work in the building (we checked at front desk), the A/C sounded like a plane engine and the bedding was heavy and uncomfortable and the pillows were even worse! To add to all this I believe the elevators are still the original ones installed in 1924, there are 6 and with the intensity of the lobby it is like a dog eat dog mentality to ensure you get in to one!
I'm usually quite happy as long as there is a bed with some clean sheets and a shower, but unfortunately with NYC prices you feel a little entitled to expect a little more. But alas, it is NY. The location, however, was AMAZING!!! But I will not stay here again.
| 3 | null |
Great location in the heart of Union Square
My wife and I stayed at this wonderful hotel on Labor Day Weekend and we had such an amazing time. The location of the hotel is perfect, it is located near many restaurants, shopping, and nightlife. Transportation is also located everywhere in the form of the MUNI, BART, and cable streetcars. San Francisco is a very walkable city, many sights such as the Fisherman's Warf, Embarcadero Center, and North Beach are easily walkable from the J W Marriott, although if you mind walking long distances, I wouldn't recommend it.
There is a great breakfast place going up further on Post Street, which serves breakfast all day, a great place to head to after a night out.
As for the hotel itself, the hotel was excellent. We stayed on the Club Level, giving us access to a special lounge which served breakfast, dinner, and drinks. The hotel has great amenities, outstanding fitness center, and the hotel is very clean and well-stocked with everything you need or may forget to bring with you. Additonally, the hotel is located right across the street from Ruby Skye, so for those of you who love nightclubs and nightlife, it doesn't get any better than Ruby Skye in San Francisco.
I highly recommend staying at this property.
| 5 | null |
Great Location
Stayed for 6 night here first week in August. Was pleasantly surprised at the good size of the room and bed and pillows extremely comfy. Had a glich to begin with as when we walked into our 1st room there was a noise that sounded like a freight train going past the window. I then remembered a review I had read about the noise of the external airconditioning ducts and realised what it was.
I asked to change rooms and it took 3 moves to get it right. Staff did not seem to know what rooms were affected and I finally said it would be obvious we would need a room facing the street to solve the problem. While they were helpful it seemed to take ages to sort. The rest of the service was pretty good.
| 4 | null |
Good experience
First off, the Omni offered us a great military discount. Even better, the room was spacious, clean, comfortable, lovely decor including plush pillows and bed linens. No, the decor isn't modern, it's a grand ole dame type of place. The location was excellent for us.
We would love to stay again!
Thanks, Omni
| 5 | null |
The hotel is adequate
This hotel "will do" for leisure or business but I didn't feel anything special about this property. I would suggest it is best for business travel rather than leisure. On the plus side, the rooms are well situated for the business traveler, but not a desk, but rather a full wall to work with ample room and plug in's for devices. The flat screen television is nice and it's large. We only at once in the restaurant, for breakfast, and it was just plain bad to awful. The buffet food was "old and cold" the service non-existent, wrong orders brought. Another significant drawback to the hotel is that taxi's don't come to this hotel. The rooms feel on the small side, although they're adequate. This hotel is just fine.
| 3 | null |
I do not care HOW close this place is to the airport...
My room was a dump. In my opinion, this hotel has GIVEN UP.
First thing I saw when I opened the door: A HOLE IN THE CARPET! A dirty, nasty looking hole in the carpet, right by the door. How could they not fix this before selling the room! There is NO WAY that the hotel did not notice this hole, it was THAT bad.
This room, with a nasty hole in the carpet and paint and or wall paper peeling right off the walls should NOT be sold as anything other than a 1 star. The faucet in the bathroom was crooked and off center. Strange. There was no working clock in the room. The TV was straight out of the 80's. Weird smell in the room. The closet doors would NOT open. The walls are THIN.
Do yourself a favor and do NOT worry about the airplane noises. Worry more about the noise from the hallway and the rooms next door! (There is a good inch between the floor and the actual bottom of the door.)
When I called for a wake up call, the person at the front desk did not even know my room number. Normally, when I call the desk, the know right away who is calling. That made me nervous, so I set my iPhone to wake me.
The ceiling had patched areas. Not sure what happened, but for some reason, they had to patch the ceiling.
Bathroom: SMALL. When you open the bathroom door, you practically hit the toilet with the door. THAT is small. Scuff marks all over the walls as well. This room was just not good.
I am a nice guy. Super cordial to the front desk. No attitude and VERY polite. Why did the front desk guy do this to me? What did I do to deserve this room? Are all the rooms this bad or was I just being punished? Did I remind the front desk guy of someone who stole his girlfriend in High School? He seemed nice enough, or are all the rooms this bad?
If all the rooms are this bad, I am shocked they are still in business. If all the rooms are NOT this bad, then I was ripped off.
The lobby actually looked nice so I was very surprised to be put into a 1 star room. Oh, but they have free WIFI!
This is the first time I have added pictures. These pictures were taken very late at night. Sorry about the quality. Trust me when I say the photos make it look better than it actually was....
| 2 | null |
Historic and nostalgic - but stay elsewhere on business!
I have stayed at the Ft. Worth Hilton twice on business, and both times it did not meet my expectations as a Hilton property.
The hotel is full of history, and some awesome photos of JFK as this was his last stop before the infamous trip to Dallas. From that perspective, it is a neat place to experience.
As a business traveler, however - my first room was very cold, and the heat didn't work. The room was oversized but overly quiet - not even a fan noise to drown out other guest rooms (hence being awakened in the middle of the night). There was not an alarm clock in the room, and the bathroom was not clean. Also, I was traveling with colleagues, and they were upgraded as first time guests...but even with my Hilton Honors gold, I did not receive the same treatment.
During my second stay, the room was very small and dark - there was not enough lighting, and again there was not an alarm clock in the room. No upgrade again even after asking.
I have since moved on to the Embassy Suites - so much nicer and better value for the money!
| 3 | null |
TERRIBLE PLACE !
I stayed at The Marriott Courtyard Embassy Row from 2nd to 7th nov 2012. The hotel is extremely noisy, I had to change rooms twice because the windows are not soundproofed. I endend up in one of the ground floor rooms the windows of which do not open and have thick pans. Otherwise it is unbearable, it is like having your bed in the street .
WAKE UP CALLS FORGOTTEN : Twice the hotel did not wake me up and I had to rush to meet my appointments in ten minutes . Even after the first incident and my complaining at the front desk nothing was made to fix the problem, no explanation, no apology , no compensation , and same problem occurred again the following day ! They are really taking the guests for fools !
WIFI CONNECTION EXTREMELY WEAK: I was disconnected several times. It was extremely difficult to work as it was impossible to have a decent connection. Either getting disconnected or slow!
Very limited rooms service, only during the opening hours of the hotel restaurant and neighboring ones .
Stay somewhere else... there are several hotels in the neighborhood: Westin, Grand Hyatt (rooms viewing the lobby seem quiet), Fairmont, Ritz Carlton etc ... some others right in front such as Holiday inn , Homewood Suites ... but I did not test them .
| 1 | null |
Stayed here twice, second time nt great
We like the location, but this hotel needs upgrades. From the toilet that wouldnt flush to the $100 cocktails in the bar, this place is a rip off. We were not impressed and will not stay here again.
| 2 | null |
Would never stay there again...
The location is great but that's about it. The rooms are small and although they recently put in new furniture the bathroom has been untouched. We only had 2 towels and my husband had to go out and ask for extra towels and was asked 4-5 questions by the hotel staff before getting the towels. There was no place to hang our towels so they stayed wet throughout our visit.
I was "ok" with the hotel until our last day when the fire alarm went off at 5am. We called the front desk and they told us they were checking with security and would call us back, that's reassuring. Without waiting for our phone call we left our hotel room and there was smoke in the hall and we couldn't use the closest stairs due to even more smoke when we opened the door. It was the scariest thing I've ever encountered in my life. We walked down 21 flights and was out on the New York street for over an hour.
Without any information as to what had happened we were told to go back to our room. About 10 minutes later the alarm went off again and we walked down again. When we (and others) arrived at the front desk they told us that they were "resetting the alarm" and that they had made an anouncement. Well we waited a good 60 seconds in our room and no announcement was made which is why we walked down again. Then the front desk clerk tried to blame us and said that we "we're just on edge" and that's why we didn't hear the anouncement. He was blaming us? Not once did ANY employee apologize for any inconvenience, regardless of whether it was the hotel's fault or not.
Never again...
| 2 | null |
Darling Place, Great Location
Darling place in a great location. My husband and I spent two nights here, we will definitely come again.
| 5 | null |
Great Rooms
I'm not used to stay in fancy hotels, but when I was in Boston with my University attending a conference, we chose to stay there. The rooms were great, with a big bathroom. Very clean and tidy. Helpful staff, that don't mind showing you directions to wherever you need to go. Close to the Arlington subway station and Boylston St. It'a a bit expensive for young travelers, but for business people it's ideal.
| 5 | null |
Unbelievably bad
I stayed with my wife in September for our honeymoon. I was slightly sceptical at first but no one to judg a book by its cover and with the US the apparent home of good service I thought I would give it a chanc. The moment we checked in we were rudely spoken to and told to put our bags in a storage room. We arrived less than 15 minutes before check in time and thought it could have been nice to offer us the chance to wait.
Once we got to the room we found it small and the floor around the aircon unit was wet. This damp patch reduced our available space significantly. I live in a hot limate and aircon units should not discharge this much water. This lasted all week. We also had ants in our bathroom.
During our stay we asked reception/concierge if they could confirm restaurant reservation. They always told us to use the public payphones and mad no effort to assist us. Where's the service? We stopped asking fo their help after that as they were so unhelpful.
The lifts are a safety hazard with a new panel put on all floors but wires exposed. Not safe. The staff were extremely useless. Checking out was a drama. They would not even flag a cab for us, bearing in mind we had a lot of luggage. We had to ask a question and the guy who appeared as the duty manager was rude in his response almost ridiculing us.
I've stayed in a lot of hotels and hostels. This was by far the worst hotel for us. Absolutely disgraceful. I have never experienced such appalling service. Horrible.
| 1 | null |
Not that good
I did not get the internet working. I spent 5 hours in general with the tech support, since I had to work with my company back in Israel.
In addition, there was a huge noise all nights long. In the reception, they said these are drunk people coming back at weekend. So? Can't you take care of it? They said they try to avoid parties in the rooms, so - I guess they should try harder.
To conclude:
Very expensive, you can not sleep at night and you have to stay in the conference hall in order to have internet connection and run your business. If you want, you can go there. I will never do so again!
| 2 | null |
Very pleasant stay!
I haven't stayed in a Days Inn for many years. We recently stayed in this hotel because of it's location to the Baltimore Grand Prix, location to the harbor and price. Every employee we came in contact with was more than pleasant. Hotel rooms are small but adequate. Rooms, lobby, restaurant and bar were clean and had great service. Parking garage is right next door.
We did not use the pool, but it looked fine. This hotel certainly upped my opinion of the Days Inn name and I will use it again if I stay in Baltimore city in the future!
| 5 | null |
You Get what you paid for...
I have to say, you really get what you paid for. That is not a bad thing. The room was a little less than $100.00 a night including taxes. The front office was extremely nice and helpful but the rooms were a little run down. Our bathroom floor smelled like urine the three nights we stayed. We were looking for an inexpensive place to sleep and that is what we got. No bells, no whistles, just a room with a bed. I would recommend this hotel to anyone who is looking to sleep, but plans on spending the rest of the day running around. Will we stay at this hotel again? If we are watching our spending and just want a place to sleep..yes. It is sooo close to the University, you can walk there! But don't expect comfy beds, soft full pillows or lush towels, but do expect a great rate!
| 3 | null |
Very Dirty
Stay across the street at the newer hotels. Found lots of hair in bed. Rugs coming up. No free breakfest.
| 1 | null |
Was OK
Seen print outs for excuse our mess we are remodeling, but you would think that the entrance would be cleaned to welcome new quests. The hotel smelled of smoke through out the halls and in the non-smoking rooms as well. I was welcomed by a nice lady at the desk and that was pleasant. I just wish a little more care would have been made towards the dirtiness of the hotel even if they were remolding.
| 2 | null |
Loved our stay at the Grand Hyatt
Travelled to New York from Australia to meet my mum and sister for a family holiday and we stayed at the Grand Hyatt from the 8th - 15th June. We could not have been happier with our choice. Beautiful,modern hotel in the perfect location for exploring the city.
We had a Grand hyatt room with 2 double beds on the 31st floor. We were not expecting the room to be as spacious as it was (from research i knew hotel rooms in NY were small) but the room was great - perfectly sufficient for 3 women and all of our shopping bags! The large walk in wardrobe was fantastic to store all of our luggage and shopping. The furnishings were lovely and modern and the beds were really comfy. Bathroom (as i had read on some reviews) was on the small side but again, did us fine.
Just a couple of things slightly on the negative - a lot of reviewers seem to comment on the absence of tea and coffee making facilities, from one source this is due to health and safety regulations. We bought a cheap kettle for the week it was no big deal. The room keeping service was also a bit hit and miss, some days it really looked like nothing had been done except the towels replaced and the beds made - the bathroom or countertops were not touched. But we did have a lot of bags and belongings left around the room which would have made a proper clean difficult. Also, free wifi (even in the lobby area) would have made the stay perfect, instead we ended up paying close to $80 for standard wifi (sufficient for our needs) for the 7 days for one device.
The location was fantastic, 10 minute stroll to Times Square, where we ended up most evenings for dinner, shopping, 10 minutes stroll to the Empire State Building, Maceys etc, 5th Ave, and because the hotel was attached to Grand Central, everywhere in Manhattan was easily accessible. One day we went to Jersey Gardens outlet mall and caught a bus from the Port Authority Bus Terminal which again was just a 10/15 minute stroll from the hotel. The surrounding area was nice and very safe at night. Taxis were always easy to get directly outside the hotel.
The Market in the Lobby area was great for picking up juice, tea and pastries in the morning for breakfast on the go. Other than that, we didn't eat in the hotel. We did go across the street to the Pershing Square cafe quite a bit and found that to be great for both breakfast and dinner, very reasonable, good service and great food.
Overall, we had a fantastic stay at the Grand Hyatt. We would highly recommend it and look forward to our next visit! A special thanks to Angela, house keeping on the 31st floor who looked after us so well during our week there.
| 5 | null |
4th of July Celebration
OMG! This was an awesome mini vacation. The hotel was clean, the beds were comfortable and the activities for the kids were endless. This is one of the best resort that is family geared and still stays atop of the cleanliness and friendliness of the staff. Kuddos to everyone!!!
| 5 | null |
Poor service
From the beginning the staff at the front desk who answered my call requesting directions, were rude. Saying that the GPS directions and the address provided were different, as if I should have known that! Our stay was subpar at best with tons of small issues like no shampoo, light bulbs burnt out, not enough towels, dust on lamps etc… By the late evening we discovered ants crawling on the night stand and that the refrigerator was not cooling anything. We called the front desk several times and were unable to get a hold of anyone. Finally someone promised to come up to the room and resolve the refrigerator issue, however no one ever came. We chose the hotel for the pool, which was nice, and the airport shuttle which was not available because it was the weekend (this was not stated anywhere on the site we used to book nor was it in the confirmation email as they claimed when we checked in).
My main disappointment and the reason for this negative review, is that despite some of the nice things, like allowing us to check in 15 minutes early and late checkout, no one apologized for anything. They acted as if by asking for simple items, things that should have been provided and were expected, we were asking too much. When I asked to speak with a manager or an assistant no one was available and the receptionist didn’t apologize for the inconveniences we had experienced.
The staff needs lessons in customer service. I never asked for anything extra and did not want anything more than someone to say, in a polite tone, “Oh sorry, let us fix that for you.”
| 1 | null |
A little disappointed, but everything was fine
We stayed in this hotel after arriving in Boston on a flight from London.
From the reviews I think I was probably expecting too much, and we were a little disappointed. I would rate the hotel as average - good, but went with average as the service was very slow and the hotel was looking quite tired.
Location was good however, and the rooms were clean so we would probably stay here again if the rate was good.
| 3 | null |
Poor a/c.
Hotel is in a great location and the rooms are spacious. But engineering must be controlling the a/c system so that the rooms cannot be cooled below 74 degrees. First room was on the Honors floor and it was a great room except it was hot. Was moved to another room that was just as hot if not hotter, and it badly needed refurbishing. Wasted my Hilton Honors points. Prefer the Hilton Post Oak.
| 2 | null |
Above Average Holiday Inn Express
While there is a strip club across the street (Baby Dolls), this hotel is in a pretty nice location with quick access to Interstate 35 and not terribly far away from Dealey Plaza and the JFK assasination site (for those of you who are history buffs) via a quick trip down I35/Stemmons Freeway. The rooms are clean and nicely appointed and the breakfast is better than average with hot items (sausage, eggs, gravy, etc.). In addition, there's a Starbucks almost literally in the same parking lot, a large convenience store within walking distance and Pappasito's Cantina and Pappas Brothers Steakhouse are a short driving distance away (both are top notch restaurants by the way). Joe's Crabshack is also within a short driving distance (not so great of a restaurant, but some people still like the place nonetheless).
While I wouldn't normally associate a quality hotel within a short distance of a strip club, I've stayed at this HIE multiple times and never really heard any noise from the establishment. In comparison to other HIE branded hotels, this one is slightly above average in my opinion (e.g. 6-7 on a 10 point scale).
| 4 | null |
GOOD LOCATION BUT..
The location is quite good for the Fihermans Wharf area but it had a pretty damp musty smel to it. The rooms are a good size but just didn't feel really clean. It is pretty dated but for a couple of nights it is ok mainly for the convenient loaction.
| 3 | null |
Great Hotel for Business
I have been staying at this Hotel for weeks at a time. Business.
This is the best staff in the entire nation. They even had a cake (small one) waiting for me on my Birthday.
My only suggestion would be, Expand the menu.
| 5 | null |
STOP CHARGING FOR INTERNET!!
I am so sick of higher end hotels charging for internet. While this isn't as bad as The Drake, it's $9.99 a day for internet. It's just a complete scam and I think it's ridiculous when hotels do not provide FREE wireless internet. The staff are very nice but the rooms are on the small side. Good location. But I just can't bring myself to give a hotel a good review unless they provide free wireless internet, it's just beyond tacky to me that hotels charge for this service. The staff our great here , so this review has nothing to do with them, just the fact that this hotel chain can't provide this service. LAME.
| 2 | null |
A Nightmare
My wife and I are seniors and and were brought up to respect the rights of others..let me tell you those days are long gone! We had planned on staying just one night after having spent the day at Sea World..we were both tired and wanted to watch TV for a bit before turning in for the evening, knowing that we had to head back home in the morning. Around 10:00pm the people in the room above us returned and it sounded loke a heard of cattle up there. Kids were running across the room and the people had to stomp on the floor , I guess to check to see if it was solid or whatever. We thought we would give it a few minutes for everything to settle down so when the noise did no end by 10:30pm I called the front desk and complained..I was told that he would call the room and let them know of my complaint..by 11:45pn the noise had not stopped..if anything it got worst. I got dressed and went down to the lobby..and told the clerk that I wanted to check out and that I expected a full refund to my credit card. He said was there anything he could do for me and I said to him either we or they change rooms, or they leave or we do..he said you want to try again to have them stop making noise..I told him no..we will be leaving instead. What ever happen to parents controlling their children..and/or thinking of other guest..after all they are NOT AT HOME..I paid my money and expect to have a decent nights sleep..not to be subjected to a bunch of wild animals. People PLEASE kepp your children on a leash if your going to let them behave like animals
| 2 | null |
Fairmont Dallas is fancy-shmancy!
Tony Bennett treated me like a diamond ring on a velvet pillow! Hotel was beautiful and incredibly comfortable. Room was gorgeous! Beds very cozy.... laundry and other services were overpriced, however.
| 4 | null |
Dated, Worn and Run Down
I'll give you the skinny:
The door handles were tarnished and worn
The bathrooms mirrors fog up and take forever to clear
The TV hardly had HD channels - no menu
The pillows were all soft - no mix of firm at all
The air conditioner smelled funky and was very loud
Could see light from all directions at night
No great place for mirrors - jammed up against the wall
Really, just looked, smelled and felt old. Wouldn't stay here again, but not the worst place i've stayed either. You won't be wowed.
| 2 | null |
Great stay
Overall, we had a really great stay. Here's a breakdown:
-Parking: They offer valet parking, but it's pricey. You can park in a lot caddy-corner to the hotel for about $10-$15 less which is great - good options for parking.
-Check-in/Check-out: Our experience checking in was great. The front desk clerk was very friendly and ensured we had a double room since there was 4 of us. He made us feel very welcome! When we checked out, the clerk (different guy) was also very friendly but it did take a long time waiting in line.
-Room: The room we were in was huge. There was a kitchenette area with a mini-fridge, microwave etc, but for some reason we didn't have a coffee pot. We had to call for one the next morning. There was a little dining area and also a living room with pull out coach and flat screen tv. The bedroom was in it's own room with a door. We had 2 double beds which were pretty comfy. The bathroom was pretty small though which is surprising considering the size of the room overall.
-Amenities: We weren't there long, but they seemed to have everything you'd need there including a free breakfast at TGI Fridays. We didn't take advantage of this, but it's certainly a nice perk.
-Location: It's kind of on the outskirts of Center City but still close enough to the action. I like that it's separated for all the hustle and bustle actually. There were some good Irish pubs close by too.
| 4 | null |
Hotel During Carmageddon
I had a very early flight out of LAX during carmageddon, so instead of dealing with traffic, I stayed at the LAX Hilton Hotel for an easy morning commute. The self-parking experience was unique, in having to go down 4 levels before you could find a parking that was not for Valet. That was not bad, and once I got into the Lobby I was impressed with the hotel. It was nice, had a nice lobby, when I went into my room, I was very pleased. This was a nice hotel, I would definitely recommend. It was just the one night, and the shuttle the next morning to the airport was convenient.
| 4 | null |
gorgeous hip friendly hotel right on the riverwalk
i love the minimalist comfort and friendly service. the rooms are very clean and comfortable. plenty of space to put your things away, not always found in the hip minimalist hotels. the bed is comfortable and the bedding is white, which gives a clean appearance. the bar is lively and attracts locals. the attached restaurant is very good and you can even sit outside overlooking the riverwalk. parking is off site, but valets are very friendly and efficient (they offer a cold water while you wait). parking is a premium downtown. they value their customers and want them to come back (online survey, great email communication, everyone asks if they can help you more in a sincere way). even though this hotel is on the riverwalk and i was on the 5th floor, i did not detect noise. great place!
| 5 | null |
Disappointing, Property is Aging and Deteriorating
STayed at the Indianapolis North Embassy Suites on Saturday May 5, 2012, for perhaps the 4th or 5th time in the last two years. Sorry to say that the property is showing its age and rather steadily deteriorating. Hotel was seemingly full, but one of the four elevators was out of service, adn we saw guests get stuck in one of the others. Elevators are really, really slow, you'd do best to get a room on a low floor and use the stairs. The key cards for our room regular didn't work. We finally asked the front desk for four key cards each time we had to get new ones, and that way we could usually get into the room. Plants along the walkways on the room floors are dying and going brown. The pool and hot tub were closed late Saturday afternoon, with no explanation, and didn't re-open until Sunday morning. Overall, nothing big was wrong, but so many of the details are just not being attended to, it's like an house that isn't getting upkeep it should, and it's really starting to show.
| 2 | null |
Great Stay
We stayed here just 1 night in August 2012, We got a great last minute deal on expedia $150 per night. Check in was quick & super friendly, Chris checked us in suggested we speak to the concierge for anything we needed. The bell hop guy was very helpful too. Room & bed was small but spotless clean so it did the trick. I would stay here again next time in Boston.
| 4 | null |
Wanted to love it :(
So this was a 'stay-cation' for a girls' weekend. We were excited about selecting the Magnolia downtown because of all the great reviews on this site. The hotel itself was nice and convenient.
We had a room with two queens, and there was definitely plenty of space. Unlike lots of rooms
where there is just about two feet of walk-space between the bed and the furniture, you could move
about freely in this room. The decor and furnishings were nice. The mirrors and accents in the
bathrooms give the room a classy yet sophisticated feel. The shower/tub combo works for me,
but it could certainly be problematic for those who can't "climb" into such a high bathtub. The
hotel could have improved in a few areas though -- the smell that many mention in the reviews is
one of these. There is a definite hint of sewage as you enter/exit the hotel lobby, not attractive,
especially since you don't smell it outside of the hotel on the streets. Our check in process was
also a bit on the slow side. Two people were at the front desk doing check-ins, and while the young
man next to us checked in 3 guests, we continued to wait for our check-in process to be completed.
Additionally, the young lady that checked us in failed to mention anything to us about the evening
reception or the complimentary bedtime milk & cookies or breakfast. We heard it only because
the other associate was telling guests as he checked them in. The milk & cookies were great, but
the breakfast just so-so. The spread at first looks impressive, but lacks quite a bit in quality. If you
stick to the waffle-maker and/or pastry selection, you're probably okay. Lastly, after a day of taking
in the City, we wanted nothing more than to get back to our room and just relax and sleep the night
away...unfortunately, this was not easy to do; the a/c was making an unusually loud buzzing noise
each time it came on through the night, which kept waking us up. As it was already so late in the
night and we were all tired, we didn't bother to call downstairs about it. We did mention this upon
check out though, and Stephanie at the front desk gave us a very non-convincing "I'm sorry" and said
nothing more. Overall, I would have loved for this hotel to stand out among the many that I've stayed at, but it didn't.
| 3 | null |
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