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Fair Price, high standard, good location
Also the lobby is rather very old fashioned, the rooms are modern and with large - really large flat screen TV-sets. In the upper floors you have a very good view.
The location on 455 Madison is good and you can walk almost everywhere. Pricewise it was rather fair.
The prices at the spa are very high - but that is NYC
| 4 | null |
Chic hotel
What can I say? Great location in the centre of Manhattan--so easy to get all around the island. Our room was amazing overlooking the Hudson. The room was chic and spotless. The hotel staff were super accomodating and welcoming. The bliss bath products are to die for. The hotel bar was bumping well into the evening. I'm very loyal to Starwood hotels, but this was one particularly good. I heart NY and the W hotel!
| 5 | null |
Friendliest hotel in town.
I liked everything about this hotel, location, safety, cleanliness, and friendliest of the staff. Very very accomodative people, helping me with parking my car in front of the hotel (at night only), helping me with directions to different places and storing my luggage, after checking out. I'll highly recommend this place to other travelers to New York City and definitely, stay there again, next time visiting the city with my family.
| 5 | null |
Close to Michigan Avenue
My wife and I and another couple had two rooms at this classic hotel situated near Michigan Avenue in downtown Chicago. The hotel was lovely. It appeared to be in pretty good shape with common areas being clean and pleasing to the eye. The hotel rooms were beautiful with all the amenities of a four star property. The only complaint was the noise level from room-to-room. You could hear people entering their room and at times it was annoying. It did not become a big deal so I say this with some reservation. The staff were competent and friendly. The location is excellent. I would recommend this hotel especially if you can take advantage of a weekend rate or get luck on priceline.
| 1 | null |
no attention to detail
First off, this hotel was difficult to find and was not signed well. Check in was fine other than having to wait for a bit, and when i got to my room there were no cups for water or coffee, but there was an ice bucket and coffee maker in the room. The air conditioner/ heater was old and rusty, the bedspread has a stain on it, the bat mat seemed to have makeup on it and the walls had marks all over them-possibly blood. The room was also poorly lit. When asked how my stay was during check out I said 'eh' and was never asked if there was a problem, etc. I stayed in a NEW Baymont in WI and was pleased. I will not stay at this one again.
| 2 | null |
Filthy Hotel
When we checked in the Radisson hotel on Wednesday evening we were told that the only rooms left in the hotel had a King size bed and a couch. We went to see the room and decided that it would not be sufficient for my husband, my daughter and myself. The desk clerk gave us a room on the fourth floor. The room was disgusting., It had mold in the bathroom, a cracked sink and the paint was chipping off the bathroom door. We were going to check out of the hotel and find another place to stay. The manager overheard us talking at breakfast and asked us if we wanted to stay in one of the suites. We stayed in one of the suites on the sixth floor. It was a better room but still very dirty and outdated. The maid service did not come until late in the afternoon and never replenished our shampoo, conditioner or water. Internet was suppose to come with the room and we had problems with connecting to the internet our entire stay. I would not recommend this hotel to anyone. I was afraid to take my shoes off and walk on the carpet as well as the beds were so uncomfortable I couldn't wait to leave.
| 1 | null |
Terrible, noisy room and still had to pay
I stayed here Friday August 17th and Saturday August 18th and the first night I could hear people loudly talking next to me so I called the front desk at 1am, the noise continued at 3 am and I called the front desk again, there were guys and girls talking loud and they were playing music. The front desk said they would warn the people next to me but I fell asleep awhile and then at 4 am I could hear the people again talking loudly and at that point I asked the front desk if I could move to a different room, at 4 am Central Time, 5 am Eastern Time where I am from. I was put on hold for a very long time and then just hung up. My girlfriend and I were so tired the next day that we couldnt even enjoy the sites in Chicago and had traveled over 6 hours to get to our hotel. We were given breakfast vounchers but we still had to pay for our room. In my opinion thats terrible customer service and I wont be staying at this hotel again.
| 1 | null |
CONVENIENCE ISN'T EVERYTHING
This is the first time I have written a review on Trip Advisor. It is also the first time in over 20 years I have been disgusted with a Marriott property, especially a "Marriott" branded venue.
We are Gold Elite members who attended a family wedding this past weekend in Chicago. The wedding ceremony, reception and dinner dance were held at this hotel.
I have some particular needs as a result of a health problem. The assigned room was as reserved. Shortly after checking in we discovered the air conditioning was not working. This presents not only an annoying discomfort, but in my case a problem for a pulmonary patient. Without going into the details, it appears that all of the guest rooms are controlled by a system that can only provide central air OR heat, rather than each room being capable of being set to the preference and comfort of the guest. The week before it had been in the low 80s in Chicago. This room was a virtual sweatbox from the time we checked in until about 10:00 PM - apparently enough guests "screamed loud enough" so that the system was reverted to A/C. All the while, the halls and common areas were comfortably cool.
The next morning I discovered that, while the rest of Chicago has pretty good water pressure, this hotel does not; the diverters in the shower heads may conserve water but it is at the expense of the guest's comfort, especially in a handicap room. Next, the toilet clogged and threatened to back up with one more flush. At 10:00 AM I left the room and went to the front desk. I SPECIFICALLY requested fairly immediate housekeeping service to make up the room and maintenance to attend to the plumbing. It was my intent (based on need) to return in the early afternoon for a nap. At 2:30 PM I returned to the room to find that it had not been touched and was exactly as I left it including the "untidy bowl."
I went to the now open gold elite desk to voice my extreme displeasure (actually, I suggested that if I set a fire in the middle of the room, someone might pay some attention to it) and was assured that it would be taken care of immediately. I waited a half-hour, returned to the room to find that the plumbing problem was fixed and that was all. Back to the desk with fire in my eye - I finally got into the made up room at 4:00 PM after killing almost 2 hours in the lobby.
Having said the foregoing, I must add that each and every member of the staff was most pleasent, strived to be helpful and tried to accommodate, the only exception being that most of them simply lied about the status of the A/C. As an appeasement, my bill was adjusted.
While the staff was most pleasent and the hotel is extremely conveniently located, I would not return to this facility. At their prices, you can do better.
| 2 | null |
Not a 4 star
Booked on hotwire 4 star rating, room was clean but cramped and entire hotel is 15 years outdated. More like a 2 1/2 to 3 star property, well below other Crowne Plaza properties. Definitely away from the action its on the West end of the Riverwalk. Mandatory parking charge of about $20 for open lot across street, valet is about $5 extra, total of around $25 per night.
| 2 | null |
Watch out for scams
We needed a hotel close to the airport; neighborhood is seedy. The front desk did not give us a AAA discount because we got "the last room". With taxes cost was over $200. Carpet is heavily stained in hallways. Room itself wasn't bad, but bathroom was terribly worn, with peeling wallpaper, mold on the ceiling, loose tiles on floor. Shortly after we checked in we got a phone call asking for all our information because "the computer went down right after you checked in". Smelling a scam, we told them we'd come downstairs to take care of it, then were told "there are 12 people down here already" and "if you give us the information now you'll give 25% off your next stay". We went downstairs anyway, only to learn that rooms up and down this stretch of road got similar calls asking for personal and credit card information. The final problem was the hairdryer sparked and almost caught fire--it was burning--when we called the front desk they said they'd come up to give us a new one, but after waiting 30minutes we left to catch our flight. Staff are Middle Eastern and North African immigrants, perhaps their standard of service is different than ours. Next time I will research hotels close to the airport beforehand.
| 1 | null |
Worth the $$ but rough neighborhood
We paid 50% of the advertised price, I assume because of the construction others have mentioned. We didn't see or hear anything related to that but it was a Saturday night stay so that could be why. First impression of the place is that its in a very scary part of town and that it is dated. Nothing in the place is shiny or new. We inspected the room for bed bugs and it was clean. We never noticed anything out of the ordinary during our stay. We slept well on the beds and aside from some kids banging on our door at 10pm, it was a decent stay. The pool is very large and great for the kids but it is open to the public so expect a crowd. It's a local work out gym that offers daily and monthly passes. It is convenient just a short walk across the check in path. Breakfast was $5.00 per person and wasnt any good. You are better off at Denney's. We stopped at a couple nearby restaurants that were pretty rough before settling on Bob Evans. It's clean and lives up to corporate standards. Overall, I will say our stay was worth what we paid.but do not pay rack rate for this place.
| 3 | null |
Boutique hotel, accommodating staff, extremely convenient
Smaller hotel w/ modern touches, can't really pick a better location. Had to book a last minute room as I was doing emergency work in the area. The staff were accommodating to the times I needed the room (working overnight, needed a room during most of the day) and interacts with everyone on a personal level. Bed is comfortable and bath is a generous size. Room size is consistant w/ this type of hotel, enough for a single person/business traveler. Would be too small if I had my family with me. My only real complaints would be short selection of tv channels w/ a grainy picture on some (surprising for a newer lcd) and the lack of wall outlets throughout the room. Only plugs are one across the room and then a single outlet built into a lamp on the desk. Makes it hard to charge my laptops, cell phone, and iPod (iPod charges on an alarm clock dock on the desk, also across the room). I can clearly hear conversations in the hallways as well as the shower next door. Bar downstairs is lively. Not sure what the charge is for parking, other hotels in the area are $30-40/night so I'd expect here to be similar, don't even think about parking on the street, valet the car and leave it. Grocery store next door is open 24hrs, and stepping out the front door, you're right across the street from Copley Plaza and the Prudential Center, as well only 2 blocks or so from Boylston St, Newbury St, and several options for public transportation. I'm from here but out of towners will do well to explore the myriad of shopping and dining choices in the entire area as you can reach tons of places by walking across the street into Copley Plaza which attached to and has enclosed walkways to take you to several other hotels and the Prudential Center. These other places all bring you out to street levelin several different spots so you can many places without going back outside, useful in the winter.
| 4 | null |
Good stay but then...
It is not an ordinary hotel, fairly small with original decor in the lobby and rooms. The stay was good, few blocks from everything but then I checked my credit card and saw unauthorized charges I am still fighting for. I would return to this establishment for the location and stay in general but due to the bill issues I won't.
| 3 | null |
Wish I didn't stay here
If I have a choice, I usually would not stay at a Radisson. Over the years, this chain has not changed/improved much while many other chains have gone through renovations. Many properties in this chain seem to have a don't care attitude and it shows, definitely during this 2 night stay here. Several things went wrong:
1. Shower faucet was leaking the night I checked in. Called the front desk and was told too late to get maintenance done. So my options were to move to another room or wait till the morning. Fine, I will wait. Then front desk said I should call front desk in the morning and the morning shift will get the maintenance. At any other similar chain, they would have offered to get the maintenance without me making a second call.
2. Hair in bed. When I complained to front desk, I was told they do a nice job keeping the place clean. No apology and it was almost as if they didn't believe me.
3. The white towels and shower mat are so old and unclean looking that they are in a greyish color than pure white. I am sure they have not been replaced for quite a while. The rest of the place shows its wear and tear and lack of maitenance. The only place appear relatively decent of the hotel is the front lobby.
4. The room did not dial outside. I talked to the operator and the front desk 4-5 times in one day and every time I was told they fixed it. They eventually sent the maintenance guy up to fix it. The guy did something to the phone and it still did not work. I was able to stop him before he left the room. He went back to finally fix the phone. By then, I missed a good half of an important conference call.
5. When I checked out, the front desk never asked me how was the stay, never said thank you for staying and never expressed any apologies for all the problems.
Oh, by the way, the place is in the part of the airport area that feels kind of industrial and not safe. Perhaps not the hotel's fault.
Bottom line, unless you can't find any place to stay in San Jose, don't stay here. One of my worse stays at any hotels.
| 1 | null |
Just stayed there
I will start by saying that we stayed here for a week and there are up and down sides. For the price-ave 110/night, we at least felt that we got what it was worth with the hotel. It was close to Georgetown and the Metro, relatively comfortable, the a/c worked well (and it was in the 90's) and the room was clean. The lobby was pretty and comfortable as well.
But, on the down side, I felt it definately lacked the "little extras" to make it a 4 star. For one, the front desk service was so so. I do not think one of the guys smiled once, and he seemed somewhat annoyed when I asked questions. I also do not think some were well trained or informative on restaurants, transportation etc, in the area. The small amenities were not there either, we really could have used water bottles or a coffee cart in the morning-even if just to purchase without doing the continental breakfast. I was told the closest place to get coffee was down the street...kind of a hassle for a week. The cleaning staff was very friendly and helpful but twice we got back to our rooms at 4 and the room wasn't cleaned yet...suggest you let them know if you want the room cleaned early. Also, our toilet did back up and the showers do not drain quickly.
My last comment is I felt very mislead with the website. The picture of the dble deluxe shows a lg room with a coffee table which I had requested since we had a family of 4. It also says it includes plush robes, and paper delivery every day. We definately did not get any of that, our room was very cramped-even when I asked the front desk about it, we had to call for the robes, and I never saw the paper even once. I chose this hotel for that extra space and little extras but didn't get it. It says max 5 person occupancy but we def could not have put one more person in the room.
Again, we did get a good price so I would go with that in mind if you chose to stay here.
| 3 | null |
Catherine
Brilliant stay at the hotel. I really enjoyed myself. Location is fantastic and the room was always very clean, modern and very comfortable. I would definitely stay there again and again. The gallery is such a good idea and it suited me perfectly. Breakfst muffins were delicious. I thought it was a bit expensive when I booked the hotel, but once I stayed there, it was worth every dollar.
| 5 | null |
Police activity, staff affairs, and sesame place specials
I walked in and hotel lobby was filled with screaming children due to proximity to sesame place and some special rate for visitors to that park. We had to change rooms immediately due to noise that permeated both sides of our room. As we were changing rooms, we overhead an employee allowing underage guests to be checked in ("You are supposed to be 21, I'll let it slide this ONE time. Oh you can have visitors, no problem.") I was not surprised when around midnight, I was awoken by loud noises. I opened the door and saw a group of drunk women falling all over the hallway and throwing ice. I asked them to be quiet and one started coming towards me with her ice bucket! I alerted the front desk who sent security. The group then resumed their party in the parking lot right below our window! I had to call the front desk again to send security. Eventually the police came and removed the group, but the fact that the hotel allowed underage guests and their unaccounted-for visitors to rent hotel rooms was despicable, and that I had to request security and got zero sleep ruined my trip. One of the hotel employees did reduce our rate which was nice, but I also saw her getting out of the elevator in the morning with an overnight bag and a member of the kitchen staff, so I wonder how many rooms in this hotel are merely allocated for staff dalliances. I will never return to this hotel or a Four points if that is the caliber of service and clientele.
| 1 | null |
Very Pleased
Booked this hotel for a week long conference where my husband came along for a much needed break and we had a wonderful stay here. Staff were all great and the room service was perfect. We ate most of our meals in the hotel restaurant and have to say a huge thank you to Robert and Mark for the best service ever!!! The only complaints we have is that the room TV screen seems to be set on the wrong setting as the picture is very distorted and the rooms air conditioner allows the sound of the outside wind to come into the room and it was extremely loud where we had trouble sleeping over it and our final comment....the parking cost is outrageous at $30 a night plus $6 car tax...$36 for a staying guest is just way too much to add onto the price of your room each night. Other than the points mentioned we had a wonderful time here and it was within walking distance to everything we needed and the hills were not too bad to walk as some mentioned. The cocktail lounge was a real treat after an afternoon out shopping and makes the best Cucumber Martini ;-)
| 4 | null |
Perfect Stay
My girlfriend and I celebrated a girl's night out by staying at the Palomar. We checked in with a lovely lady by the name of Dana. She was very accomodating as was the concierge on duty. After a day of shopping, my friend and I enjoyed in-room spa treatments. I had a body scrub and massage while my friend enjoyed a pedicure/manicure. Very relaxing. The room was decorated quite nicely. We had floor to ceiling windows. It was just a very relaxing stay and I would absolutely stay again!
| 5 | null |
Lacks amenities.
No internet in rooms or in business meeting rooms unless you pay a fee yet it was free in the lobby and lounge areas. Prices at Lounge and breakfast cafe were on the high end but other restaurants with better prices are in walking distance. Over all staff attitude was slightly stuffy.
| 3 | null |
GREAT Deal for the Money!
I am usually on the go when I vacation. So I was just looking for a decent, affordable place to crash in a good location. This place surpassed the expectations I had based on reviews I read before booking. John was working the desk for most of my stay, and was extremely friendly and helpful. There is some noise from trains, but it never kept me awake or woke me up. The hotel is just a couple blocks away from Little Italy, a charming neighborhood. It is also in close proximity to trolley lines, bus to the airport, and the ferry to Coronado. The rooms were clean and well-kept. I couldn't have been more happy with my experience. If I make it back to San Diego, I will be staying here.
| 4 | null |
Travelodge Hotel
This is a decent hotel, slightly overpriced for the facilities offered which were basically the room and the wifi. Thats about it. There are two restaraunts accesible from within the hotel whic provided decent food. The housekeeping was patchy and downright pathetic at times with the beds being made badly particularly on the sunday we were there. Lots of noise from the adjacent train line. The positives were that it has a really good location and the front desk staff was friendl. The rooms were decent sized and clean
| 3 | null |
More than ur money's worth
The hotel building is old with no lifts and since it starts from the first floor I would suggest those with knee problems to avoid it. Besides this there is no other draw back. The rooms are small but comfortable and if you have any problems the staff is happy to help n adjust you.
The location is very good. Very close to the shopping area broadway street with good restaurants around it. There's an Indian food joint just steps away from the hotel. The food is very good.
The best part is they have free tea n coffee service in the morning in the lobby so it's easy for the early drinkers who don't have to go in search of their first cup not to forget free wifi.
They even help to carry your luggage up.
I would say you r getting your money's worth or more.
| 3 | null |
Not worth the money!
The only thing good I can say about this hotel is that it is convenient to many of the attractions such as Time Square and Broadway shows and shopping on 5th Ave and Madison Ave. The hotel itself is undergoing renovation and it is loud and troublesome. Stayed there 3 nights and the elevator to the lobby was not working 2 out of the three nights. Had to use a back of house elevator and only one of the three elevators was working. No coffee in room and no restaurant in the hotel was very inconvenient. Room was very small. Could not use room safe. Called for service on the safe two days, waited over 2 hours for security on each occasion but they never showed. Wireless internet is available but at a charge of $15. a day. Computers are available in the lobby at a charge. When paying over $300 a night I would expect coffee in the room, free wifi and at the very least free computer access. Lobby is located on the second floor and it is very small and always very crowded for a hotel with 1200 rooms. Could not find any vending machines. Had to travel to another floor for ice, Others in our group stayed in other hotels at a much less expensive rates and had none of these issues. I will never stay here again.
| 2 | null |
San Fran Pontiac Hotel and Hostel-good on budget
Clean, not to noisy and very friendly staff. I stayed there for 4 nights and i enjoyed it very well. They have a complimentary breakfast every morning and the food varies sometimes. I met people from various places as well. The room it self was alright. It is a hostel type accomadation, so you share bathroom and shower with the people on your floor. The area i will admit is not the best. A lot of drug trafficking and homeless people around. Its very sketchy walking outside after sundown. The shuttles and bus stop are in a 5 minute walk radius. Very good location wise.
| 3 | null |
Good choice for central San Francisco
We stayed at the Handlery for one night to break our long journey from the UK to Hawaii in late March. On our return journey in early April we stayed for three nights to give us the opportunity to see San Francisco.
We had to choose between staying in the Union Square area and the Fisherman's Wharf area. While the latter is worth a visit we were very pleased to have decided to stay in the former. It is in the middle of the real city rather than forming part of a somewhat artificial tourist destination.
Our travel agent recommended that we should stay in the old part of the Handlery, which we did. We cannot comment on the new part.
The Handlery is ideally located, just off Union Square. To get there from the airport we took the Bay Area Rapid Transit (BART) train to the Powell Street station, from where the hotel is just a few minutes' walk. To get back to the airport we had to take a taxi as we had to leave very early in the morning, before public transport had started running. The hotel staff ordered the taxi for us.
The location is very convenient for Union Square, public transport to visit the city, and also a number of theatres. We went to a fine performance at the American Conservatory Theater one evening and would suggest that visitors who like the theatre should see what is on during their stay. We got reduced price tickets from the kiosk in Union Square on the day of the performance.
The staff in the hotel were welcoming and helpful. We should make special mention of John at the concierge's desk. Unfortunately we cannot remember his surname. He recommended the best public transport ticket to buy and explained the transport network. He suggested places to visit and an itinerary which removed the need for a detailed study of our guidebooks. Without John's guidance our
visit to San Francisco would have been much less enjoyable. The receptionists too seemed to be genuinely interested in what their guests were doing.
Our rooms at the Handlery were comfortable and clean and had a character that is lacking in more modern hotels.
We did not use or even visit the swimming pool and gym and so cannot comment on them.
The Daily Grill is the hotel restaurant and is located next door to the hotel. We were provided with vouchers for breakfast in the Daily Grill. We could not use them on the days we were going to the airport as we had to leave before 7am but on the other days had an excellent and generous breakfast. We also had a good meal there one evening. There are other restaurants nearby.
Some Trip Advisor reviews have referred to a problem with noise from outside. We did not experience this at all.
If we return to San Francisco we will stay at the Handlery and we recommend it to others.
| 5 | null |
Tuscan Inn San Francisco
The Best Western Tuscan Inn in San Francisco is our favorite place to stay when we're in the Bay Area. The location is great. The restaurant attached is excellent. And the staff is always so friendly!
| 5 | null |
Could be better
I would give a 3.5 stars if it was a choice.
The hotel is at a good location 10-15 min to all attractions around San Diego / Carlsbad area. On the surface, the hotel and room is clean. However, once I found the a consumed rib bone in between the nightstand and bed, I called the front desk and asked for a vacuum cleaner. Once the vacuum was brought to our room, the staff asked if I would prefer vacuum myself and I did.
The hotel staff was friendly and helpful. The hotel was nicely kept and the pool area was excellent with a kids play pool.
Overall, I would have given it a 4 or even a 5 if that bone wasn't there. It made me wonder the overall cleanness of the room and common area.
| 3 | null |
Frigid
I spent 4 days at this Hilton for a meeting. All of the public spaces and meeting rooms were extremely cold. While I appreciate their diligence in keeping the hotel cool in the summer, it was excessively cold. The room was clean and the furniture was in decent shape. The fitness center looked well equipped although I did not get a chance to use it, I was surprised by the variety of equipment. I had a view of the airport's parking lot. I liked that the hotel was connected to the airport. I had most of my meals catered by the hotel and the food provided was good. Alex at the front desk was the highlight of the stay, he has a great memory, remembered small details and names and seemed to really like his job.
| 3 | null |
Lovely older hotel, beautifully restored
We've stayed twice at this hotel and it is beautiful. Good service and nice rooms.
| 4 | null |
Great Hotel
Very friendly staff, great service and clean rooms This hotel is in a great location to access all the things to do on Fisherman's Wharf, catch a ferry, take a tour or go to Union Square to shop. Hop on Hop off Bus tour is just around the corner too!
| 5 | null |
Small but clean ... would stay again.
Stayed for 4 nights in two different rooms. Three nights in a room with two twins and a 4th night (with more people) in a room with two doubles.
Positives: The rooms are top notch clean. We were on the 19th and 22nd floors and had no problem sleeping-in until 10 a.m. on two of the mornings (traveling with teenage son!). The beds are very comfortable (soft). The air conditioning worked in both rooms and were easily operated and adjusted. The bathrooms were totally fine. The rooms are of european size ... small. The location is perfect, one block from Times Square and a subway line. Valet parking is $43/day (incl taxes; no in/out allowed) and there is lots of room at the front of the hotel to pull up to the front door. Very friendly door, front desk and housekeeping people. A room key check of all people entering at the front door at night until about 1 a.m. adds to the security of the hotel. Neat elevators ... you punch in your floor number and an elevator is assigned for you to wait beside. Free baggage storage on the day of your check out. Tim Horton's coffee shop about a 10-15 min walk on the south side off Times Square past TKTS.
Some of the negatives. Long line up to check in/out and to get your car out of valet parking (all same line with avg wait = 20 min). There is a charge of $1 on all calls no matter if you use a calling card or not. You can estimate an additional charge in taxes/fees of about $30 on top of a room rate of $170. Very busy lobby. Access to check-in is via an escalator, only one elevator up to check-in for those unable to use an escalator. Housekeeping knocked on our door at 7:45 am one morning while we were still sleeping.
Tips: You might save about $8/day on parking if you park the car yourself. Look around. This hotel is very easy to drive to once you come through the Lincoln tunnel. When driving in NYC always give way to pedestrians ... no matter what ($130 fine when you don't ... this was my welcome to NYC). Use the Bubba Gump Shrimp neon sign on Times Square as a locator back to the Milford.
| 3 | null |
Great location, lousy rooms
For the price close to the National Mall, it is a good value. The lobby was clearly just updated. The beds are soft and comfortable. The location is good. We were able to walk from Air and Space with 3 kids in about 15 minutes. Only about 10 minutes from the Navy train station and the Nationals stadium. The free shuttle wasn't busy early in the AM, so he delivered us right to the door of whereever we wanted to go on the mall, saving us the $12 train ride and hassle, or walk with little people's legs. That was probably the best part of this hotel. The room isn't big, but a manageable size. Pretty safe area, and safe parking (for $25). McDonalds right across the street for cheap meals. Staff was very helpful and accommodating. BUT, you need to know what you are getting. TINY bathroom. Forget 2 people being in there at the same time, unless one is in the shower. NO coffeemaker. It is the first hotel I've been in, maybe ever, that doesn't allow you to make yourself a cup of coffee. Full size beds, not queens, which isn't good if you are sharing with your kids. No soundproofing on the windows and you are a block from a very large EMS/Fire station. A constant supply of sirens which made it hard for the kids to go to bed. Only about 8 channels to choose from on TV unless you pay-per-view. Room had a musty smell and everything felt rather damp to the touch...clearly an AC issue. We spent as little time here as possible, so it was fine, but don't expect to love this place, just its proximity to what you are really there to see. If it is just a place to drop your stuff, you'll be fine. And it was much cheaper than our other options!
| 3 | null |
Race Weekend
Room was never cleaned while we were there? noone at desk to get clean towels?
computer system was down at checkin
continental breakfast was a joke. stale pastries and warm milk
| 3 | null |
Good for 'passing through'
This is perfect if you're visiting NYC for a short period, or just passing through.
Room and bathroom was clean and tidy. Daily housekeeping was good. A bit noisy at night, but not too bad. At least the street is relatively quiet.
Will definitely stay here again.
| 4 | null |
A touch of Paris in NYC
Very elegant hotel with beautifully designed and well appointed rooms.
The staff were very helpful and made the stay a pleasure.
The restaurant and bar are amazing so be sure to check them out for at least 1 night of your stay -you will not be disappointed.
| 5 | null |
Excellent for families
First if all i would like to say that we are a family of 6. We just stayed in this hotel in a one bedroom suite. We were pleasantly surprised about the space in the room, the room was just grear!! The furniture does look oldish but it is clean which is more important. The kitchenette was spotless, they had some plates, utensils, a bucket full of ice in the freezer and they even had a some dish soap for us :) The staff were great and very helpful. The location is amazing 15-20 minute walk (at kids pace) to Times square or central park. There is a subway station on 51st street. Shopping on fifthe avenue was 5 minutes west. All that to say that it is a really great location. LOVED our experience in this hotel and I would totally recommend this for families.
| 5 | null |
Almost stayed at the Fontaine
I booked this hotel online. I wanted a non-smoking with two queen beds. I showed up to check in and the front desk lady gave me a room. When I got to the room it was a stinky smoking room with one one. The carpets are filthy. I try to change the room but she said there aren't any available. It looks like a very unsafe neighborhood to stay in. We quickly took our luggage back out to the car and left for a better hotel. I would never stay here again. It is the worst hotel ever. The parking lot looks more like a truck stop than a hotel.
| 1 | null |
Shameful
Stayed here for a convention. Have stayed at this hotel before and had a good experience but my recent stay was horrible. In addition to my room, I booked rooms for colleagues and I also booked the 32nd Floor Presidential Suite to use as a hospitality suite for meetings and to entertain clients in. The Presidential Suite had a giant neon yellow stain on the carpet, which the hotel covered the next day with a throw rug because I insisted they fix it. The doorbell to the Suite played "Joy to the World"... In April! We had prearranged catering for meetings and they did not deliver food on time and had trouble getting the orders right. Housekeeping threw out all the soda, beer and bottles of alcohol (that we paid for) when they cleaned the room, even though we weren't scheduled to check out. My personal room had ac problems, which couldn't be fixed. I had to move to another room, which had plumbing problems. That room also had a mattress that had a coil sticking out of it. The hotel had very little bandwidth so it has hard to download email and impossible to stream netflix. I got stuck in the elevators twice during the week I was there. I had issues with room keys being coded properly. I walked into my room one night and found a giant bag of dirty hotel laundry. Was double billed for something that cost $1,400. Not a good visit. Between the $1,500 per night suite and the $262 price for the rooms with a total spend of about $32,000 at that hotel while we were there, one would expect more. I spoke to their sales manager and their executive assistant hotel manager and was told they would address those issues but was not offered anything to compensate me for all the inconvenience. I was told they threw the mattress with the coil sticking out away but I shouldn't have had to point that out for them to take action. Completely shameful. They have a four diamond award. I don't think they even deserve one diamond. I question the last time the hotel was evaluated by AAA because service has gone done the drain.
| 1 | null |
Nice & convenient
I spend a couple of days at the 140; it's great value for its low fares. The hotel seems recently renovated, although everything is simple -no thrills. Staff is friendly and helpful.
My room was very small but had a nice window; the bathroom is also small but quite comfortable for its size. Everything was reasonably clean.
The location is very good, close to Copley Square, the malls and the shops at Boylston and Newbury streets. Complimentary wi fi works fine.
I have no complais for this hotel and think it's a good alternative in Boston considering its price.
| 4 | null |
Worst Service Ever
I have stayed there several times, now that this a 'Marriott". I had the engineer Spencer come to my room to fix the AC, no personality at all. Never the less it was not fixed. i went to the front desk to speak with the 'Director of Guest Experience" What a dumb title! I had a bad guest experience and there was a director to make sure it got worst! When I spoke to Stephen (the DGE) about it, he told me it was too cold outside for AC. I said I never experience this in other Marriott properties that I have stayed in, he said this was not like other Marriott properties! No kidding!
For this I need a Director of Guest Experience! Save your money, go to the ACE Hotel, much more relax staff, without the dumb titles. Something is broken, it get fixed! What a concept! Besides, you can have a good meal at the Breslin.
I suggest changing the Director of Guest Experience title to Director of Sorry We Can't Help You!
| 1 | null |
Decent rate, but there is likely better food anywhere else
The hotel itself is decent enough, no frills. However, the restaurant in the lobby is expensive and awful. Every meal I had there was dry and just not the least bit tasty. The Breakfast Buffet is equally abysmal. Feel free to stay here, just do not count on the restaurant being worth visiting.
| 3 | null |
Gorgeous Hotel! Felt like celebrities!
This hotel is so beautiful, modern and trendy! There are beautiful people everywhere! We were offered a sangria while waiting to check in which was delicious! Valet was $35 which was pricey, and you cannot park yourself. We were there on a Sunday night, and they have a "jazz night" in the lobby area which was crazy! There were TONS of people there! They had an awesome female jazz singer with burlesque dancers. It was really cool. We didn't try to go to the pool, but apparently the pool is for the nightclub Drai's which is next door and they have pool parties every Sunday. So, I did hear that even if you are a W guest, you have to wait in line like everyone else to get to the pool. We didn't even want to try and thought that was kind of odd that a hotel guest would have to wait in line to use the hotel's pool. Our room was so pretty and modern, which comfortable beds/linens. The bathroom in our room had a see through wall out into the room, so it wouldn't be ideal if you traveled with friends. I would definitely recommend this hotel to friends! I would never stay here if I had kids!!
| 5 | null |
Nice stay in Boston
We stayed at the Westin Waterfront in Boston even after reading some reviews that said it was in the "middle of nowhere". It is only a short walk to the T and the world is your oyster! We also took the trolley/harbor tour which was interesting and a good way to hop on and off here and there. But back to the Westin. The rooms were spacious and clean, and we were able to get a room next to our travel companions. They do a lot of eco-green management of their linens and recycling which is great in my opinion. We opted to not get clean towels the second day and found a $5.00 coupon under our door to be used at any of their restaurants. The staff was friendly, gracious and helpful with our inquiries. If you pick the Westin, be sure to ask for a room above the 10th floor. Otherwise, you'll be looking at the roof of the Convention Center. That was a VERY helpful tip from a TripAdvisor traveler. The air conditioning unit was the quietest we've ever experienced.
| 4 | null |
Minor Housekeeping Problems
Given the New York context, this is an excellent hotel. Rooms are below average size, but well appointed and clean. Amenities included the usual minibar, with a nice selection of wine (unfortunately overpriced), coffee machine, two televisions and, inexplicably, a dish washer. The room was quiet and had a nice urban view.
Housekeeping problems, however, occurring over several days added an element of hassle which we don't think should have occurred. And the problems really are minor: not replenishing soap when only a sliver remained, ditto for shampoo, failure to provide that critical spare roll of TP, and leaving dirty glasses in the room while washing others. And maybe this is standard procedure there but the bedsheets were tucked in so far at the bottom that the covers didn't even reach up to one's shoulders. And (almost forgot), the heating system was never able to take the chill out of the air; we only wanted to increase the temp by about 3F but even overnight it never rose.
Having vented those terrible conditions, most everything else was fine. Staff was friendly, helpful, interested in the guests and seemed to enjoy what they were doing. The restaurant was, as expected, quite expensive even for a Hyatt but there are plenty of quite acceptable alternatives within a one block radius.
| 4 | null |
Manager terrible customer service
Manager put a third party security guard at the desk for a whole shift. He was the only person working at the hotel. He was suppose to check people in but when I booked a room on hotels.com and tried to check in he was rude and would not help. I asked his name and for a manager and he told me that his name was mister security and that I have to come back the next day to speak to a manager. When I came back the manager defended the third party contractor and said even if she wanted to do something she couldnt because he didnt work for the hotel. Yet she put him in charge of checking people in with no other employees.
| 1 | null |
Always love my stay
This was our second stay at the Crown Plaza. I love that is close enough to the Riverwalk that you can get to all your destinations but not too close that you are constantly bombarded by the tourism. The valet was full when we first arrived but since my husband was a priority member, they found a spot for us. The busy weekend did not seem to phase the staff, they were very nice in helping me find a church to attend services on Sunday. As usual the breakfast buffet was nice and my toddler was even able to eat free which was an added perk.
| 4 | null |
Disappointing
I had an overall disappointing stay last night. Although it was a mattress run in that I was staying primarily for the SOGO promo points, I did spend the night in the room. I arrived just before 10 last night. I am a CC silver and while I wasn't expecting an upgrade, I was fairly disappointed to get what is likely the worst room in the hotel. It was an extremely small room on the lowest floor (3) with the air conditioning, etc system directly outside. I had booked a petite room with a BRG (from the hotel's direct website) so I figured that was the price of a $75+tax room in Manhattan. Otherwise, it was fine and clean although there was lots of noise in the hallway (the room is directly across from the "crew lounge," which I gather is available to flight crews staying at the hotel on layovers--a large group of Singapore Girls were told they could use it this morning when I was in the lobby). I was handed a bag with two water bottles and some pretzels in it upon check-in so I assume that that was my silver "welcome gift" although the clerk didn't use those words just said "hang on, there's a bag for you." I confirmed that wifi would be free because of my Silver status, although this information was not volunteered. The wifi is really pricey if you do have to pay--$15 for one day for the lower priced option, I believe. All other CC properties I've stayed at have it for free so this seems stingy.
When I got up to the room, I was tired and feeling hungry so I tried to order room service only to discover that the menu included in the book in my room was outdated when I tried to order. So I had to call housekeeping and ask them to bring me a menu, which they did about 15 minutes later. The room service food was fine, although unremarkable.
In any case, this morning when I tried to shower, I discovered that the shower didn't really work. The bath tap worked just fine but when I pulled the thing up for the shower, it would sputter and make an extremely loud noise for maybe 30 seconds before petering out completely. I was barely able to manage the most rudimentary of showers by repeating this process before it stopped working entirely. By the time I discovered this, it was late and seemed pointless to switch rooms. I was heading home anyway. I mentioned it to the check-out clerk, more to spare someone else the inconvenience than anything else. He apologized and "adjusted" my bill to compensate. However, I discovered that the hotel still had my rate as $119+tax (which was what the original rate on clubcarlson.com was)! He had adjusted it to $75+tax, which was the rate I should have been paying, after my successful BRG. So I whipped out my email and he apologized and further adjusted it another $25. So I ended up paying $50+tax+room service for my night, which I suppose is pretty good in Manhattan. At other times during the week, however, I've seen the same room go for $250 or more which is way too much considering the size, condition and level of service.
| 2 | null |
Fantastic Hotel!
I can not say enough good things about my recent stay at the Burnham Hotel. The hotel is nice and clean. Each staff member we encountered was helpful and very friendly. We even received several hand written notes from various staff members offering their assistance. The hotel kept a lot of the character of the old building but also had a lot of beautiful updates. Rooms are a little small but they are neat, clean and well supplied with everything you would need. If you want to stay in the Loop, this is a fantastic hotel. It is near the subway but you do not have the noise from the “L” on the upper floors. Great Stay!!
| 5 | null |
Our favorite place to stay when flying out of DIA
We have stayed at this hotel 3 or 4 times now, and each time it has been excellent. You can get yummy cookies at the front desk when you check in. The rooms are quiet and clean, and the beds are comfortable. The hotel has a nice little fitness center, hot tub, and pool. The breakfast in the morning is always one of the best parts of our stay-they have fresh waffles, eggs, bacon, breakfast burritos, fruit, breads, fresh oatmeal with yummy toppings, yogurt, cereals, good coffee. One of the best parts about this hotel is the stay, park and fly option. This allows you to leave your car parked at the hotel for up to 2 weeks, and be shuttled to the airport whenever you need to leave (even if very early in the morning) and shuttled back to the hotel when you return. Costs a bit more than it does to just stay in the hotel, but always a good deal for us, considering the price of the economy lot at DIA.
| 5 | null |
Bait and Switch Room Rates
I have booked this hotel several times on line, but this recent incident was a first. I received a confirmed reservation from the Days Inn Hotels on line, four months ahead of my arrival date. The confirmation was for one king bedroom for a promotional rate of 25% off when booking 5 nights at a rate of $51.75USD. Examining my bill upon check out, the hotel had increased my room rate to $63.00 for two nights of my stay. I showed the desk clerk my reservation confirmation with the $51.75 rate quoted. The clerk informed me that the HOTEL MANAGEMENT HAD THE RIGHT TO CHANGE THE RATES AT THEIR DISCRETION. I complained that I had also confirmed the $51.75 rate for the stay when I checked in. A clear case of bait and switch! It took ten minutes of heated discussion with the manager on duty to argue that a confirmed rate means just that - confirmed! I won the argument, and received an immediate adjustment on my bill.
Two days later, I filed a complaint by phone and email with Days Inn's parent corporation-Wyndham Hotels Customer Care Unit. It's been a month, and I have yet to receive a response.
| 1 | null |
great hotel and location
great hotel right across from Penn Station. you can't beat the location when coming/going by train, coming in on LIRR, etc. good size rooms for NYC.
| 5 | null |
Pretentious
This hotel was a disappointment. They appear to be living on past reputation, and need to re-consider their attitude to guests. The pool attendants were very unfriendly, it seems to me that they only want the young and glamorous customers at the pool. Not family friendly at all and their excuse was that the pool area is a club, which is surposed to be for over 21's only. This is not made clear on the website.
The hotel is dark and forbodeing, the rooms are small and the bathroom is tiny. Our bathroom had a grey concrete floor. You had to pay a silly amount for internet access, in the middle of LA?
The only friendly staff were the valet parking people, but then you do pay $33 per day. They were helpful and cheerful, whilst other staff were aloof and looked like they were bored and doing the job while waiting to be 'discovered.'
| 2 | null |
Great location, small room
We stayed at the Marriott Chicago Downtown for a recent business trip. Location was excellent, service was good, but the room was small and very noisy. Upon check-in, we failed to notice that this room bordered the elevator shaft, which rattled away all night ever time someone used the elevator. Also, we could hear every word spoken in the room adjacent to ours (particularly those spoken at 3am!). In hindsight, I'm sure we could have asked to change rooms, so I certainly don't fault the hotel. Just beware of it if you are not a heavy sleeper. The building is aged and some areas could have used some work, but the views were unbelievable from the higher floors, so it's worth asking for something with a view if you will spend any time at all in the room. If you're looking for breakfast, the West Egg was a great little diner just four or five blocks away. Ask the concierge for a list of breakfast places within walking distance.
| 4 | null |
Half Modern Half Poor
This Hotel is nice from the entrance to a few things in the rooms .
You can say half modern and half poor and this is why :
Let me start by saying that as soon as I came in 10:15 am . I was greeted nicely by a tall gentlemen , me being a business young women can be too much caring luggages and taking care of phone calls and getting meetings together , flight stress etc. I knew i arrived early but still manage to ask the lady in front desk nicely and politely if she could check in me by any chance she said "NO" with an attitude she was african american can't recall her name had "dreadlocks" but her ethnicity has nothing to do with it as i don't discriminate, decided and wait at the lobby so 45 minutes went by then i decide to ask her again if theres was any change to check in early within the next 30 min , she said " NO" with an attitude giving hopeless hope as i needed to check in because i had meetings to attend. Usually i land early on my business city trips , I know check in is not a possibility early am aware of their check in time , however most hotels always give me great attitude and tell me we will do their best to put a " fast " on my room meaning when housekeepers arrive its the first room to be clean . Anyway waited another 25 minutes till i decided to call the manager about this if he could put a "fast" on my room , as soon as i spoke to him he said that there was a room available since before i arrived and he checked me in. I was so happy and relieve , i left wondering why was this "she " employee was not allowing me to check in knowing that there was a room clean, totally messed up and mean in her part didn't even apologize after making me wait and seeing my frustrations and worries of my work . During my stay one day i really wanted to rest and sleep and as soon as i was about to sleep the fire alarm when on for 2hours they couldn't communicate as why was this happening had to call several times to check the lady just said "ahhh mmmm " her name was jamie i believe wow jamie what an answer couldn't even get manager so after 6 times calling her she said " Oh was nothing series ".
I wasn't feeling good was getting sick thats why i couldn't get out of bed. This hotel couldn't even communicated what was going on to their customers even when the fire alarm was being consistent that long.
Pros :
-There was old fridge /worked
-old microwave /worked
-old coffee maker /worked
- comfortable bed and pillows
Cons :
- Poor Customer Service very unhelpful
-Poor communication Skills
-Old furniture /besides the new sofas and bed decorations those are nice
- Old carpet
-Old toilet
-Old wall paint
- Some Old Lighting that kinda made me feel like a motel which i hated
-Poor and HORRIBLE INTERNET CONNECTION for those web lovers or need internet for business I don't recommend this hotel, you'll be miserable .
-Very Noisy / if your getting a room near the street you can hear the cars and the noise very clear
-No Breakfast for those of you who love breakfast .
Overall this hotel needs some renovation and needs to improve customer service , you guys leave things half way done to make your hotel /site look semi decent . I usually don't write reviews but this hotel a TRUE DISAPPOINTMENT AFTER DISAPPOINTMENT I SWEAR !!! When i leave hotels knowing there were some cons usually they have something to make me go it wasn't that bad because they have more pros than cons but this hotel "Quincy " WON'T have a second visit from me .
| 2 | null |
Not as grand as the pictures made out...renovation hhmmmm?!
We visited new York,june2012. On arriving at the Roosevelt we had no service on arrival with baggage!not even hello. We walked into reception still know one had greeted us,we waited to be checked in,the reception was friendly enough but not efficient.still no had taken our suitcases!.we got to our room it was tiny bearly enough room to move around lighting was very poor,bathroom was small and very un- kept...in need of updating! Location was fantastic. Over all the hotel did serve its purpose but wasn't as grand as the pictures made out!
| 2 | null |
International Hotel Outdated
This hotel is located between Hollywood & Sunset Blvds., which is close to lots, but it is sadly lacking in updates. It is less expensive than other hotels, but you definately trade amenities and service for a lesser price. The parking lot accomodates compact cars, so anything larger keeps other cars from parking easily. It needs new paint & carpet, at the very least. The bathrooms are a good size, but it only has a small shower with an old shower curtain and a nozzle that needs replacing. The fan comes on with the light and sounds like a jet taking off, which you have to listen to during your whole stay in the bathroom! The towels are small, thin and course. They only have regular coffee packets in the rooms - no decaf, and you have to move the coffee pot to the bathroom or bedside table to plug it in - no convenient plugs. the pads on the beds are thin, so they give you no comfy padding to sleep on. The staff is not too helpful. It is a Wyndham hotel, but not up to Wyndham's standards, in my opinion.
| 2 | null |
Was expecting better!
The check-in process was fine, staff is nice, but the quality of room I recieved was poor. The leather-like headboard to the bed looked as though it had been all scratched up along with the recliner that was in the room. It was old and weathered, looked as though it could've come from the dump. The bathroom faucet had a roach come out of it, I washed it down and plugged the sink only to find in the morning when I opened the stopper back up that the roach was still there! I was there on 10-12-12 and believed I stayed in room 206.
| 2 | null |
Need to remodel; Noisy but nice staff
Let me get to the point. I stayed on the 20th floor and heard everything that was going on outside (cars, motorcycles, buses and people talking). They definitely need new windows, it was ridiculous!! I could not sleep. It is obvious that this is a old hotel and could use some remodeling in the bathrooms and rooms. The food is over priced in the restaurant and the gift shop staff was horrible. I went in to purchase souvineirs and the cashier was playing a battleship game on his phone the entire time, not once did he look up or ask if I needed assistance. The customers inside all looked at each other and we shaked our heads and we all walked out without purchasing anything. The elevators are slow and the housekeepers uses the same elevators, which limited the guest during our conference and stay. I would not recommend this hotel at all unless you are low on cash and desperate!
| 2 | null |
Handi-Stay
Rooms are fresh and well-done. There was no evidence of wear and tear. This is one of the better Holiday Inn Expresses that we have stayed at. The facilities exceeded our expectations. Management waived our parking fee without our asking because we were in Priority Club. Internet service was good. Onsite underground parking was also appreciated
| 5 | null |
Decent Hotel - Staff Super Friendly
We've been to San Antonio and stayed with several hotels in the area. This one was a little far from "restaurant row" on the Riverwalk but still worth it. Overall, it's a great hotel and most of the staff are super friendly and helpful. The room was great and everything we asked for when we reserved the hotel was provided. The only issue we had was people parking in the wheelchair loading zones next to the handicap parking spots and having to back out the car and block the lanes to get my dad in and out of his wheelchair. When we called to report the issue, the lady who answered the phone told us that we would have to call security and they would take care of it and then hung up on me. This happened twice! I didn't even get a chance to ask her how to get in touch with security before she cut me off. All in all, I would probably stay at this hotel again but probably not during a holiday weekend.
| 4 | null |
Poor water pressure.
Poor water pressure in room and when it appeared the water was rank in both color and contents! Management did nothing to remedy situation for the two days we were in Seattle. Hotel engineer stated that sink water was NOT potable. Beware!
| 1 | null |
fun and crazy
excellent hotel, very clean and friendly.
i stayed there for 4 days
wonderfull breakfast and lovely free muffins and coffee
my corner room on 26th was sunny, the view on skyscrapers perfect
stop loking and choose it !!
| 5 | null |
Lord only knows what has happened in this room
I'm in Austin for a day or two, so obviously, I chose to find a modestly priced hotel to stay at. I'm in college so if I had the chance to stay somewhere nice, I would. Staying in a budget property can be hit or miss. You can have a hotel flag that will really impress you, then you can have a hotel of the same brand, severely disappoint you.
I was disappointed...
Checking in the hotel I noticed that the hotel accepted animals. I love my dog but I know its best not to bring my pup with me while I travel. So at the front desk I asked the girl during check in if my room would be near any pets? She paused and started with "um.... well..." she told me my room was near someone who has an animal. so I asked her to put me in a room that was far away form it. She said, not a problem. I was checked in a room on the 2nd floor. WOW.... there was damage at the door from someone trying to get in. I hold my breath while I open the door. It smelled awful. Like something so bad it could make you vomit.
I took my things went back to the desk and asked for a different room. The front desk clerk apologized, and moved me to the original room which was arranged for me. It still smelled pretty strong of cleaning products. and the the condition of the room made me question of what goes on in a hotel like this.
Either way, it was not so bad that I would go back and ask for a different room.
The room, the A/C worked well, there is a gym, stove, microwave , and several other amenities which one would not get in a hotel room. However, there were stains all over the place, and I am convinced the carpet is so old it may be a breeding ground for bugs.
The whole hotel is stinky, like 3 days after a fraternity party, mixed with gasoline, and that questionable smell of that girl who has a tattoo of a butterfly on the inside of her leg.
I am tired and beat, but I would have to say that this place is no doubt UNSANITARY!
This is a gross hotel, If i had a tent and a sleeping bag, I would rather be camping. At least I would have some adventure out of it.... Unlike whats going through my mind, which would be
I wonder if there is a shoot out in the hotel, I could put the mattress against the door and prey that it could stop bullets.
| 2 | null |
Shabby, old and out dated
We thought this was going to be a nice resort but were very disappointed. They messed up our reservation so we had to stay in different rooms each night. The first room had cracked toilet stopped up tub drain and the carpet was rolled up on ends and lumpy. Beds were awful. The next room in tower had a zenith TV from 1970, ridiculous! Never again.
| 2 | null |
nice place and convenient
Spent 2 nights here after my daughters wedding in Santa Rosa..Immediately impressed by friendly staff. Easy walking distance to Little Italy,Fisherman's Wharf, The crookedest street and cable cars. Easy free parking and safe area..
| 4 | null |
good value
cleanand comfortable stayed for the Coca-Cola 600 easy to get to the track and an excellent value compared to most hotels we stay at for NASCAR
| 4 | null |
A Good Stay
In times of desperation, this Country Inn will do. I needed a reasonably priced room last minute, in Charlotte. Using my Carlson Gold points plus + dollars got me an affordable room. This Country Inn prevented me from sleeping in the car.
This is a huge hotel. Wonderful lobby, Very helpful and courteous front desk staff. Rooms are huge and well designed. My room came with, flat screen TV, microwave and fridge.
Free parking, Free Wi-fi, Free hot breakfast. Now for the bad: Well, it is a mid-priced hotel. It has an old look, and the hallways look dated. Depending on the wind direction, you could be the lucky one to experience the planes take off from the Charlotte airport.
So loud are the airplane takeoffs, you can hear the windows shake. Thankfully the takeoffs stopped before midnight.
I would repeat, as long as the stay is reasonably priced.
| 3 | null |
Very Poor in Terms of Doubletree standards
First the good news: The staff was very accomodating, checking my wife and I in at 11am (we were in town for a wedding), and they answered clearly any questions we had.
The bad rating I give comes from the quality of the hotel itself. I did not see or use the pool or gym so I am unaware how those facilities look, however I know well how our room looked and was supplied:
1. The hallways are dated and not representative of the Doubletree brand (it looks like you're walking through a comfort inn, and an older one at that)
2. The room looks like it was last furnished and updated in the mid 90's.
3. No mini-fridge/microwave/or mini-bar, just a coffee maker with 2 coffees and 2 teas with sugar and half&half.
4. The bathroom was tiny and the toilet was crooked off its foundation by about 2 inches and banged against the wall if you even gently sat on it.
5. Our room was the last one before the elevator bank and wow, you could hear everything in the elevator shafts through the walls (no soundproofing whatsoever).
6. Roomservice is BEYOND incompetent. The phone number they give you in the menus connects to the front desk, not the kitchen. After being transferred 4 times, the 4th person picked up the phone but did not respond for 2 minutes as i could hear staff conversations go on with no one picking up the phone to take my order, so I just hung up and went down to get lunch.
7. The parking garage is tiny, sketchy, doesnt take credit cards, and is dangerous with how tight the driving lane is.
Basically this place is falling apart and aside from the front desk the staff is not trained AT ALL in customer service or their job responsibilities. This hotel is not worth your money.
| 2 | null |
Location is the best, but the hotel needs a renovation
I went there in early august and it was a little crowded. So my room was not good. It was near the elevator, so during all night I could hear the bell. ALso, my door would tremble any time the elevator stopped at the floor. I asked to change rooms but they were all the same and I would have to wait one or two more days.
Besides that I was in the best location in NYC, I could go back alone to the hotel at any time because there was light and safety. I was near both Broadway and Central Park.
Employees were great, they gave us the best attention.
Oh, I should mention that there is no free internet, even in the lobby. And there is no safe at the room, it`s in the reception.
| 3 | null |
HORRIFIC!!!
Myself and three others stayed at the Paramount from April 14th-17th. There were two of us in our 20's traveling with our Mom's who are in their early 50's. Ours was a group of seasoned travelers who have stayed at hotels and resorts near and far. This was BY FAR the WORST hotel experience I have ever had.
First, our rooms were not ready until well after the 3pm check in time and no apologies or accommodations were offered. We quickly let this slide as we had things to see and do. Upon arriving back to our hotel to check in, we were given two rooms on the fifth floor that we were told were right next to one another. Wrong. In addition, upon STEPPING OFF THE ELEVATOR WE WERE BLASTED WITH THE STENCH OF POT SMOKE. We laughed it off at first and joked about contact highs but we quickly called down to notify the front desk who were less than concerned. The stench, and I mean STENCH, quickly permeated our room and it was no longer funny. I went down to the front desk to discuss the issue and was essentially told with the worst attitude by the check in person that they can't go pounding on everyone's door to see who the culprit was and that we essentially needed to just deal with it. When I asked to speak to the manager I was told that the person smoking was found and evicted. The desk clerk and the manager couldn't even get their stories straight!
On the second night we were woken at 3 am by the party in the room next to us (who should have been the other half of our travel group) blasting music, laughing and being utterly obnoxious. I pounded on the wall for about 20 minutes until the noise subsided. This happened again on the 3rd night at the same time. This time I called down to the front desk and was again met with a rude hotel worker who said security would be sent. If security was sent then it didn't work. I called back down, told the hotel worker that this was BY FAR THE WORST HOTEL EXPERIENCE I HAD EVER HAD and she simply repeated that security had been sent.
In the morning the hotel cleaning staff was so loud laughing that the four of us were all awaken ( at 7 am mind you after getting all of 3 hours sleep from the idiots in the adjacent room!).
The ceiling in the bathroom of room 503 has a huge water spot and smelled horribly of mold. The corners of the room were filthy and I simply felt gross staying there. Also, 2 of the elevators were out of service and the stairwell was blocked off. Simply getting to our room was a chore that took 15 minutes! At $300 a night I expected much, much, much more from this hotel and staff. I've stayed at many NYC hotels and have never had such a horrible experience - in NYC or anywhere else in the world.
I needed to wait a few days upon my return before writing this review in order to calm down a bit. It's only saving grace is the location to Times Square and for a seasoned NYC traveler, Time Square simply sucks in itself. We simply stayed near it as we had one person in our group who had never experienced NYC. Hopefully she goes back and stays someplace halfway decent.
Word to the wise, this place needs to go under and fast. FIND SOMEPLACE ELSE TO STAY. I really can't express how horrible our stay was. At the very least the room wasn't even clean. I'd rather stay in Jersey. Yes, it was THAT bad.
| 1 | null |
Location a +, but beware
This is a value oriented hotel in the popular SOMA district of SF. Good things are the location and the housekeepers do a good job of cleaning the rooms although the exterior and common areas are in need of updating and repair. The rates for this hotel during local events are higher than the should be ($169) for this very basic lodging. I was booked in the annex, which I believe is an older property than the main hotel, the walls are very thin and you can hear everything in the hallway and the person snoring next door. No elevator so you have to lug your bags up the stairs. The office only has one person their part of the time, getting someone to answer the phone is impossible and the key card locks appear to malfunction quite often. My biggest complaint though is that they pre-authorize charges on your credit card and then don't remove them when they settle the bill. 4 days after checking out, my AMEX card has a charge for $585 and additional "pending charges" of $790 still tying up my credit line. Trying to contact the hotel by phone has not been successful. I've filed a complaint with Knights Inn Corporate and also contacted American Express to document the problem. Hopefully, the management will get the message that they need to make some changes in how they run this hotel.
| 1 | null |
Excellent Hotel
Great Staff, Large rooms , Clean, comfortable, & quiet. What more could you ask for?... Oh yeah there is a free wine reception from 5-6 pm. and a good restaurant next door. Our stay couldn't have been nicer.
| 5 | null |
If I could give it less stars.... I would!!!!!
Horrible horrible place to stay. We were scammed by Priceline who claims this dump to be a three star. They claimed they were fully booked after giving us two twin beds in a dumpy room. After complaining we got a queen bed. It was at least a queen bed but the room was still horrible! Ripped furniture and a musty odor. Didn't trust anything has been cleaned for ages. No ac. Window propped by a wooden stick. Heating didn't work. Bed was rock hard. Bed sheets were practically ripped.
Overall miserable experience. Would never go back. The location is near japantown which was nice but I would have preferred something more central especially given the random weather in sf.
Don't stay here!
| 1 | null |
Nice Weekend Getaway
Wonderful time at the Embassy Suites Fort Worth Downtown. Check-in was quick and easy. Hotel was clean and beautifully decorated. The room was very nice. The staff were top-notch in every way.
If going to the Stockyards on a Saturday, there is a trolley stop right outside the hotel on Commerce street. For $3 you can get there and back, and avoid the hassle of parking there. There is also a free trolley that goes around downtown.
| 5 | null |
Fright Night!!!!
My husband and I traveled to San Antonio for our Anniversary weekend. We wanted something close to a golf course we were playing, so we chose the HIE and stayed the night of June 2nd. We checked in to our room then went to dinner at a nearby restaurant and came back in time to watch some basketball before bed. Probably about 30 minutes after we fell asleep, the hotel room phone rang but we had just fallen asleep so we thought we were dreaming. Ten minutes after the phone rang, someone knocked on the door but we didn't answer it. Next thing we knew, someone put a key card in the door and opened it!!!!! Luckily we had the latch hooked so they weren't able to get in. My husband called the front desk to see what the deal was and the front desk clerk said she would find out what was going on and call us back. Well, she never called us back. So my husband called once again and the front desk clerk said, "well we accidentally gave someone a key to your room". The next morning my husband went to the front desk to discuss the matter and the front desk clerk said, "well, I think they weren't sure if they had rented that room out or not". She offered no apologies or any discount for our sleepless night and inconvenience. Horrible service.
| 2 | null |
Bedbugs!
My husband and I stayed here at the end of a wonderful vacation. The check in clerk was amazing! She was very kind and helpful. Our problems started when we turned in our rental car and rode the shuttle bus from the airport back to the hotel. The driver was the rudest person I have EVER encountered. It was like a surreal experience that someone might have in a third world underdeveloped country. In the end, he refused to drop us off at the hotel and we were forced to walk from another hotel. On the advice of the very nice, helpful check in clerk, I filed a formal complaint, in writing. At the end of the form , it asked for name, address, etc.if you wanted to be contacted, personally, regarding the complaint. I filled all of that out. We have been home for nearly two weeks and I have yet to hear from anyone.
After we had been home about 8 days, I broke out all over my body in very itchy bites that numbered well over 100. The bites had an odd, linear pattern to them. Upon searching the internet, I discovered that they were BEDBUG BITES!!! Several articles said that the bites could take up to 9 days to become visible, so bingo, Best Western. My husband did not get any because we had a room with two queen beds and each slept in a separate bad. The night before, we shared a bed, so they didn't come from there. He still has no bites so I can be thankful that it seems I did not bring them home with me.
Bottom line, I would NEVER stay in this hotel again. I will say again, however, that the daytime, front desk clerk was amazing, and the shuttle driver back to the airport the next day was great. (He got a tip!) I feel bad that they both have to work for such a lousy place.
| 1 | null |
many issues
My first impressions were not good when i noticed that there was only one bar of soap for both sink and shower. This seems minor but it means that there is not enough attention to detail and likely poor management. This was proven true when i left one morning and came back at 6 pm to find that the room had not been made up. I called and while I was out in the evening it was taken care of.
Other problems were that the heating/cooling system which was at the window was incredibly noisy and one morning at about 7 am there was absolutely no hot water for a shower. I guess their tanks are not big enough but for $225/night for a room this is not acceptable.
| 2 | null |
One night stay
My regular hotel was fully booked as were most of the better hotels in Houston. I found this one on Orbitz at a good rate. My taxi drove by the place three times before we found it. Their sign was not on and the place looks like an ordinary residential building. The desk clerk said that they were having wiring problems. Check in was quick and I walked around the complex and found my room. The key did not work. I returned to the front desk for a replacement key and it was then that the clerk noticed that I had reserved a non smoking room. He gave me a key for the last non smoking room available.
When I opened the door to my new room, I tried to turn on a light by using the switch at the doorway. Nothing happened. Using my suitcase, I propped open the guest room door so that I could see to reach the switch accross the room that turned on the kitchen light. This light and the light in the bathroom were the only light available. The switch at the door was apparently intended to operate a table lamp at the bedside, but this lamp had been removed from the room.
This was a very small room. It was barely adequate for an overnight stay. I can't emagine staying here ofr an extended period.
| 2 | null |
Good Hotel, but...
The Channel Inn has its good points: the location and price are excellent. It is a clean, safe place to stay, but it is definitely showing its age. On the negative side, the customer service was terrible! Most of the staff was either clueless or simply rude. The phone in our room had the lines crossed, so the phone rang in our room every night with requests for the front desk! We alerted the front desk on three separate days about the problem and yet nothing was done to fix it! The hair dryer also did not work, so maintenance issues were generally a concern.
| 3 | null |
This is NOT a Marriott
If I found lower rating than terrible , I would have chosen it , This cannot be a Marriott, the worst thing is the staff , they are terribly rude, not helpful, and absolutely unfriendly.They all look slow, and totally not proffessional The rooms are too small and you can almost hear everything in the next room .. In case they have a party downstairs, I guarantee you will not sleep at all .
I would never recommend this hotel for anyone .. they should remove the Marriott flag from this property
| 1 | null |
Great Location for Camden Yards & Inner Harbor
My husband & I stayed at this hotel last week to see two Red Sox games. Yes, it is an old hotel, but if you're prepared & go in knowing that....you'll be fine. The staff at the front desk are wonderful. Very friendly & informative. The elevator doors are *slow* to open/close & certain ones shake more than others. Our room was on the 7th floor, down a side hallway across from the service elevators ~ which I wasn't keen on, but honestly ~ the noise wasn't a problem. The room was clean but basic, nothing to write home about (*old* tv w/ ok reception/no counter space in the bathroom, etc) & I didn't care for the sleep number bed, but now I know for next time.
We did order room service the 1st night (club sandwich) & we were told they were out of ham, so it would just be a turkey club....no big deal. The food was delivered quick & hot. We tried to order it again the 2nd night, but we waited for over an hour & called to cancel the order since it was almost midnight ~ again, not the end of the world.
The location of this hotel is the best thing it has going for it. A quick walk from the light rail drop from BWI, not to mention both Camden Yards & the Inner Harbor.
| 3 | null |
Horrible customer service, management and rooms. Stay away and watch your charges!
I stayed at this location this past weekend and I could not be more disgusted and surprised at the way these people handle their customers. When we got there we had asked for an upgrade for two double beds (we had booked the one king room). The gentleman that checked us in (Kenlen Martin) said there was not any upgrades but we could pay $20 for a bigger room (if there was no upgrades then I don't understand how there were any rooms available) however we paid it. I asked if we could pay that separately in cash so that it did not charge my card that I had paid for the room rate orginally. He said that would be no problem, we got out all of our cash and the girl that I was staying with paid the $20 with a twenty dollar bill. I did not get a reciept for that charge and now I'm regretting not asking for it because I wouldn't have to go through all this if I had in the first place. He gave us our room keys and we went up to our room. As I opened the door I was so disappointed. I expected a bigger room but only saw one bed and realized that the other bed was in the conjoining room, I could barely get my bags through the door it was so small! The sinks were next to the bed and away from the shower and the shower was so unbelievably small and not to mention dark and creepy feeling. I quickly went back to the front desk to see if they had a bigger room with two beds in the same room. Kenlen had stated that all their two bed rooms are conjoining and no room in the hotel has two beds in the same room (which doesn't make sense again, because reading these other reviews the manager had stated that they only have one or two rooms like that in response to another complaint on here!). I asked then if we could just cancel, get a refund and get the heck out of there as fast as we could. Unfortunately, since I booked through bookit.com a third party booking he could not. Kenlen said that if we booked it through the Ramada even though the manager doesn't allow it he would have cancelled it for us but bookit.com has a separate policy. I completely understand and said I would call bookit.com to see what they could do about making an exception. Bookit.com was completely understanding and said it would be no problem to move us to another hotel she would just have to speak with the front desk and placed me on hold. After 30 minutes on hold she said she spoke with the front desk and he said he couldn't cancel it (after he told us he would except bookit.com wouldn't let him. Now that bookit.com allowed it, all of the sudden he cant). I was not happy but thanked the bookit.com representative for trying. As claustrophobic as it was, we had to make it work. About a minute later we recieved a phone call on the hotel phone and it was Kenlen. He apologized that he couldn't cancel it and said he just spoke with bookit.com, he stated that although he could not cancel he knew we were not happy so he said he would not charge us for the $20 upgrade and our money would be refunded. I thanked him and although we did not want to stay there at least we did not have to be charged for something we were not satisfied with. On the day of check out I had requested a late check out and they stated "I am not authorized to give a late check out ma'am I am sorry".....on top of everything we've been through you think the least he could have done was let us stay one hour longer! When we went to check out I had asked how the $20 upgrade would be reimbursed if we paid cash would it go back on the credit card we had on file or would we get the cash back. This was a different guy and he said there was nothing on file about a $20 charge to upgrade the room and he would give Kenlen a call. He called him from his iPhone in front of us at the front desk and it sounded like he resolved it with Kenlen. When he got off the phone, apparently Kenlen said we never gave him the money!!!!!! I was beyond furious by this point. I asked to speak with a manager. An older white male came out and asked what was going on, I explained and he said "this is a simple fix, I'll check the security camera footage at the time you girls checked in." I was relieved and said thank you again because it would prove that he paid. He came back 20 minutes later and said that he did not see cash handed to him only the credit card to keep on file. I was so unbelievably shocked that he said he did not see anything because we both pulled out our cash to pay him! He said he just saw us standing there "talking." I asked to review the tape and he said he could not do that but he could burn us a copy of it and I said okay I would like a copy and he said he could not do that however, the general manager would have to. (I kept getting more and more shocked at how he was handling the situation and customer service). I asked why on earth would Kenlen call our room and state that we would not have to pay the $20 upgrade if we never gave him money, that does not make any sense?! I asked if the older white man (who was apparently the manager on duty that could not help me or authorize anything at that time), if he could speak with Kenlen again and ask him why he would call and tell me I would get the refund for the $20 if I never gave him money. He said he would and went into his office, he never did anything in front of me. I asked the younger white male who was working the front desk at the time if he could ask the manger to speak with Kenlen in front of us because it was getting more and more fishy as it progressed. He said he can't do that because it is privacy (he wasn't worried about privacy when he called him originally in front of me on his iPhone while working the front desk). It was all a bunch of BS that they were feeding us now. As this all was progressing another guest came up and told the guy that he was supposed to be checking out but he's eating right next door and is running late and the front desk said it was no problem, he could check out at one. (I immediately said, WHAT?! how is it that he could get a late check out but when we asked they were not authorized????) The young man stated that they have a "quota" they must meet and then they could not longer give out late check outs. I completely understand, I worked at a hotel before myself and know that is true but I requested a late check out at the time of my booking online and I am pretty sure their quota was not met then!!!! More disbelief of how they treated us. Meanwhile, the older manager came back from speaking with Kenlen and said that Kenlen NEVER said he would refund us or not charge us $20, he simply called to apologize about bookit.com's policy. I was astonished that he said he would never say that!! Was I just making this whole thing up?!?!? I could not believe what was occuring. I began to yell and state that this whole stay was a nightmare, the manager was not even apologizing or concerned at how upset I was, he just had a blank stare and said Kenlen is a kind man and has never had any problems like this in 5 years. He basically was stating that I was the one making it up and he was sticking up for his employees, instead of even considering my side of the story. NEVER ONCE did he apologize, state that it may of been a misunderstanding...nothing. As he stood there with a blank stare saying, "uh huh, uh huh" as I was expressing how unbelievable this was, I said you are not even listening to me are you?! He said, "No ma'am I am not listening to you." Some manager he is. He has no customer service or sympathy for customers like me who went through this nightmare! I wish he could experience this. I felt like I had no say so in anything, I was nobody. No paying customer should ever feel like this. I felt like I had been robbed of a good stay and $20. He said I could speak with the general manager when he comes in this week, but basically he couldn't do anything for me. I asked for their District Manager's number and he said sorry we're privately owned, we just have a general manager. Apparently since they are privately owned they can pull this kind of scheme and get away with it. I have not called the general manager yet, I instead took it up to Ramada and filed a formal complaint. Worst trip ever, horrible stay. I am still in shock at how this hotel is running their business. I understand their privately owned but they still must have some standards that they must follow since they are under the Ramada name and I know the Ramada would not like to hear that their name was associated with something like this. Awful, don't stay here at ALL! Stay away. Oh, there was one good thing....Bryan's 24 the restaurant connected to the hotel, they were extremely friendly and had amazing service and when I told them we were staying next door she said, we aren't affiliated with the hotel (I can see why they would not want to be!)
As I am reading all the reviews on here I see another complaint titled, "Watch your bill" apparently this is not the first time they tried to pull something like this before. Something fishy is going on at this hotel. Should not be open for business they way they are running it. STAY AWAY FROM THE RAMADA DOWNTOWN LOCATION.
Oh, and to top it off when I went to get ice, there was dust and hair all in the ice bucket. Lovely.
| 1 | null |
Great location & great staff
It was my very first time in LA. The location is great to go to Hollywood Blvd, or Universal Studios - and even Mulholland Drive ;)
Room were comfortable, quiet and clean, i was on the 3rd floor, on the pool side (not the street side).
Valet parking is for 30$ fee, you can find cheaper around, but here your car will be available 24/24.
Restaurant was great (but we only got buffet breakfasts there).
| 5 | null |
"Historic" = old and outdated
We stayed here two nights on Hilton points for a short getaway. This hotel is not up to the usual Hilton standards. The front desk clerk who checked us in had an heavy accent that it made it very difficult to understand. Then he seemed geninely shocked to discover that my husband is a HHonors Diamond member. He told us that this was the hotel where JFK stayed the night before he was shot - plus numerous photographs throughout the hotel document the fact. Perhaps this is all a way to let customers know they are staying in an OLD hotel? The "everything is bigger in Texas" motto certainly didn't apply to the room (normal size, dated curtains, worn carpet, ugly white walls, unevenly worn mattresses on the tiny double beds) or the ridiculously small bathroom (about a 3 inch clearance from the toilet seat to the door when the door is open). This was a room on the Executive Floor too, which the front desk clerk told us was a "larger room" - at least that's what we think he said. The Executive Lounge was dark and depressing with no natural light coming in. The happy hour and breakfast selections in the Executive Lounge were far less than what is usually served in other Hilton properties. In fact, they ran out of food, napkins, cups, silverware, etc. before 8:20 am(served until 9am) and the hostess seemed less than concerned. We had to make a phone call to the manager on duty to let him know about the breakfast situation. The hostess claimed she didn't know how busy it was going to be ... seriously, the hotel didn't know how many Gold/Diamond members were staying at the hotel the previous night who would probably want breakfast the next morning?? Only valet parking ($20 plus tax per day)is available at the hotel and it took over 15 minutes for them to bring our car up one evening because they "couldn't find it"!? There are plenty of other hotel options in downtown Fort Worth - including a relatively new Embassy Suites (also a Hilton property) on the next corner. I wish we had chosen one of those other options for our short trip.
| 2 | null |
Not really "home," but a suite price!
This Hilton concept is interesting. There is a good selection of water, soft drinks, snacks near the check-in desk available for guests to buy. The hotel itself seems to be focused on "green" cleaning, lighting, HVAC, etc. We reserved a room for a family of (4), but the room layout was awkward . . . there was a brief entry and kitchenette and rather large "office," but the sleeping area was tiny and that's were the pullout sofa and bed was located. This would have been perfect for a business traveler, but the layout was not good for (4) people. The bathroom was SPARSE and the giant soap dispenser for shower gel was empty. I just got the impression that very little goes on in the way of actual cleaning and/or attention to detail, but with that said, the hotel is in a very convenient spot and the price point was good.
| 3 | null |
Concierge made the difference!
The hotel is amazing, and sitting around the fireplace really is lovely, but the best thing about this hotel is the Concierge.
Lolly was able to assist us with our travel plans (including tours, transfers, and booking us into other Red Lion properties for later in our journey) and really made us certain return visitors. Not only does she take her job seriously, but she has a great personality and is inviting.
The hotel itself is great, with comfortable beds, spacious rooms, great appliances, and wonderful common areas. The only thing it needs (although not really practical based on location) is an indoor heated pool!
Would we stay at Red Lion on Fifth again? Absolutely.
| 5 | null |
Best hotel I have ever stayed in
Staff =Fantastic..ALL of them. Rooms = Modern, unique, clean, comfortable. Minibar = wow awesome selection of everything you might want, Breakfast = not too pricey although the M&Ms were a bit wierd. Must be an American thing. I am now across the road in a more expensive hotel for a conference and it does not even begin to compare. All the extras, hair straightening iron (thank you!), free mini bar for joining their club.. yoga DVDs. They have thought about every little thing a person might want and have it sorted. Total comfort. Thanks for a great stay.
| 5 | null |
Fantastic location, tiny room
Overall we enjoyed our time at Stay.
Pros:
LOCATION right next to Times Square but not in the hustle and bustle,
Funky decor,
Helpful staff- good restaurant suggestions and they booked us a car to the airport
They let us check in an hour early,
Free wifi in the lobby
Cons:
Tiny room with nowhere to either unpack clothes into or have suitcases open on the floor,
Room wasn't completely clean - a previous guest's lost property was under the bed,
The LOUDEST air-con ever.
| 3 | null |
our start to route 66
Stayed here on the night before setting out on route 66. Although it took us an age to get the lifts working (due to our room key not being coded correctly), once in the room, we were pleasantly suprised by the decor and the comfort of the furnishings. The hotel is in a nice location, only a few minutes from the Willis tower, a must see, (providing you are willing to queue for so time) and only a few blocks down from the millenium park. Overall a really nice stay, pleasant staff and a comfortable room to boot, highly recommended.
| 5 | null |
Very Disappointing
We have never stayed at Homewood Suite before, but the pictures of the hotel looked nice and we expected our two-night experience to be a pleasant one. Unfortunately, it did not turn out that way. Problems included the high level of congested traffic in the area, the worrisome lack of secure fencing in the back of the parking lot, the extremely hot and humid conditions of the indoor pool that made it impossible to use, the peculiar scarcity of stairs and elevators that made it difficult to avoid long waits for access to the higher floors, the cheap and uncomfortable feel of the chair and couch in the suite, the lack of attention to cleanliness (e.g., dead bugs in the light fixtures, dust/old tissues behind the bedroom furniture, and a strange smelling blanket in the drawer), the friendly but not overly competent front desk staff, and a day-time manager who needs to work on her people skills. On the positive side, the suite rooms were large, there was a large flat screen TV in both rooms, the shower head was tall, the bed was reasonably comfortable, and hallway noise was not a problem once we figured out how to keep the A-C fan constantly on. Bottom line: It's a relatively new hotel but we were not impressed. Not a good place for an extended stay but probably tolerable for a night as long as you can get a super cut-rate deal on the price.
| 2 | null |
Not up to Marriott Standards
I stayed here 3 nights for a conference April 23 - 26. As a loyal Marriott customer and vacation club owner I am often very happy to advise my friends and family to use Marriott when traveling. My husband and I choose to use Marriott almost exclusively, only using other brands when there is no Marriott option available, for all of our own travel. This is because we have come to know what to expect when staying with Marriott. That is clean and well maintained facilities, outstanding customer service and consistency.
Unfortunately, during my recent stay at the Fort Worth Renaissance, I did not encounter the experience I’ve come to expect from the Marriott brand. Upon check in I noted that the bed in the room appeared untidy. I pulled back the spread to find food crumbs and hairs throughout the bed; clearly it had not been changed since the last tenant. I spotted housekeeping in the hallway and asked her to change the sheets. There was a clear language barrier and so it took a great deal of time to explain to this poor lady why I wanted fresh sheets on the bed, however, she did cheerfully comply once she understood. I tipped her, generously, for her efforts and quickly put this disappointing start to my stay behind me.
Later that night, after going to sleep, I was woken by a fire alarm. I was directed to quickly evacuate the building. The first thing I noticed in the hallway were that there were no staff from Marriott present directing individuals, who at 3am were somewhat disoriented. Because of this, I thought surely this is some mistake. If there were a fire Marriott would have staff ensuring the safety of their guests, knocking on doors to make sure rooms were emptying. Only when I was greeted by a firefighter on the street did I learn that there was an actual small fire on the floor above my room. I was then again, aghast that there was no staff visible, even there on the street, to reassure and provide information to concerned guests.
Because I was at a conference, there were many of us who were familiar with each other. Some of those individuals became very concerned that their peers had not been evacuated. Apparently, there was only a need to evacuate the floor directly above or below the fire. However, the lack of staff to explain this caused many individuals to call their peers out of concern urging them to leave the building.
At short time later people started to re-enter the building. There was again, no staff person providing direction or oversight to this process. So it was chaos. People were walking through large pools of water on the sidewalk right outside the door and tracking that water into the hotel onto the tile floor. I walked in and immediately slipped, but did not fall, right in front of your Risk Management desk. I looked a woman standing there and pointed out to her that the floor was wet and slippery. She did not even acknowledge that I had spoken to her, made no effort to respond. And so I stood there and warned your guests to be careful that the floor was wet. Eventually you did have a person come and place a sign, but by then mostly everyone was in and had returned to bed.
The next evening as we guests discussed this event many were dismayed that they slept through “the fire” and felt concern that they were not warned or awakened. One stated that she thought you must really trust your fired department, what would have happened had that fire gotten out of control. One was so concerned that she felt she would speak to your manager. I’m not sure if she did that.
That evening, I ordered a late dinner from room service. When I called I encountered a weary voice who grudgingly took my order. It was only 10:00pm and your room service is available until 11:00pm. But clearly for her it was the end of the day. I got my order some time later and it was cold, poorly prepared and unpleasant. It was not edible and so I returned the tray to the hallway. Since it was now after 11:00pm I did not call to complain..
The next day I got up early and left for my conference. At lunchtime I came to my room to freshen up. From when I left at 7:30am until then, 2:00pm, my room had not been cleaned. I was irritated but again, did not choose to complain. A little while later, when returning to my room I noticed my key did not work in the door. I went to the front desk and a young girl who was very friendly, but not very bright, started to question me why the key would not work. I had no idea. She insinuated that I had erased the key by placing it near my cell phone. This was entirely possible, but irrelevant. I just wanted to get into my room, but could not, because this young lady wanted to debate why my key would not work.
After several minutes I began to tell her all of my concerns. She just stared at me. Finally I asked for your manager. He was very nice and did offer to remove the room service charge from the night before and to give me some bonus points. Neither of which were requested. I accepted, but explained my main goal was to make him aware that to me, a loyal customer, this facility did not measure up to my expectation for Marriott.
I wish I could say I had a lovely stay from there forward. On Wednesday night at about midnight I ran out of toilet paper. How does that happen in a hotel? I did not want to get totally dressed to seek some out or to have a stranger bring me tissue in the middle of the night so I made do with the Kleenex in the room. It was not until 3pm the next day, when my room was cleaned that I got that replaced. Why does it take until 3pm to clean a room that is vacated at 7:30am?
I tried to charge a bottle of water to my room in your gift shop and a very rude lady informed me that I was a “cash only “guest. I’ve never heard of this and had charged other things to my room. When I asked if she could call the front desk to clear it up she told me that I needed to go to the front desk, she would not call. I did.
Starbucks and gift shop constantly had a sign on the door that they would be back in 10 or 15 minutes during peak times. I gave up on their every being staffed when I needed them.
A uniformed staff person rode the elevator with me and never spoke. I said hello and he did not even acknowledge me or return my gesture of kindness.
The day I checked out I reviewed my bill. That room service charge had not been taken care of and was still there. I had to go back to the front desk and start over, explain the whole issue again to get it removed. Then a very suspicious young man asked me why I didn’t report it right away. I told him I had and he clearly did not believe me, although he did finally remove the charge.
I sent this to the Marriott Corporate customer care. I got a standard response that this was sent to the hotel and they would contact me. Of course, they did not. So I imagine that just follows that this hotel is not on fire to create satisfied customers. I'd stay somewhere else.
| 1 | null |
Modern, trendy, but smokers definitely not welcome.
This large hotel is modern in design and is aimed at the younger traveller. It is in a fine location next to the Theatre District and is surrounded by a wide range of restaurants, some of which are excellent.
The staff are really welcoming and helpful, even to older customers. The rooms are large and comfortable. However if you are a smoker you will find no welcome here (or in the rest of Boston for that matter). It is the pavement for you, with no cover and no seats.
| 3 | null |
Park Inn Radisson Dallas
Attended business meeting at this hotel and stayed the night. Front lobby looked "nice". But my room was not in the front lobby.Spoke to other attendees and all had same complaints.Rooms needed more than just the marginally working "adjustable beds" to make them acceptable. Worn and/or stained carpet everywhere. Chipped and/or broken ceramic tiles were "filled in" with caulk rather than replaced.TV remotes didn't work. Minimal staff available to address issues that arose. The list goes on......... You get the picture. This hotel is in decline and needs a major overhaul. Not just "bandaids". Either really fix the problems or close the structure.
| 2 | null |
Enjoyable Weekend Stay
Was in town with my family for a wedding and needed to stay somewhere downtown and wound up at the Sheraton. The hotel is conveniently located in the heart of downtown Seattle and very close to many of the local attractions, restaurants etc.
The hotel was very busy during the duration of our stay but it didn't stop us from having a positive experience at the hotel. Upon checking in I got the platinum upgrade and upgraded to a suite over looking downtown Seattle. The room was big, views were great and bed were comfortable. While we didn't rely heavily on a lot of service or needs from the staff, when we did need them they were very helpful, attentive and friendly.
Overall, very pleased with our trip to Seattle and our stay at the Sheraton. It definitely was packed with travelers on the weekend so any of you business travelers might want note this if you have to be there for business/convention.
| 4 | null |
Hotel ok ...
When we checked in we asked if we could upgrade. They said only for part of our five day stay. So we had two nights in a full ocean view which was beautiful. We then moved to a partial ocean view ( We paid for upgrades for both rooms) and unfortunately, the room was on the second floor with the valet parking outside the balcony, a view of the public restrooms plus the ice machine outside the room. We should have asked to see the room first. It was too noisey and not a room to pay extra for. We also had to ask for them to clean our room. The fresh fruit and cookies every eveningwas nice. It was also nice to have washing machines available. The beach area was nice and the pool area. We did manage to find parking on the street but only because it was off season. Another thing that was quite sad was the homeless people around the restrooms and the early round up by the policemen one early morning.
| 3 | null |
HORRIBLE SERVICE AND LIARS!!!
On june 9,2012 i booked a room thru priceline for one night at Super 8 airport. After driving for over 9 hours and arriving midnight to san antonio i was told that my room is taken and i will not be able to get any room for the night!!!! I PAID for that room thru priceline in advance and i was guaranteed a room however they didnt respect that and where selling rooms that they dont even HAVE!!!...The Girl (Krystal T) that was working that night , was horrible and instead of upgrading us to the only available room she has, she asked me to pay additional (total 90$) for that room and asked me to just deal with PRICELINE at 2am!!!!.....Horrible service and NO PARKING (FULL)!!!!.....Worse experience ever and no apology was given but instead they blamed priceline....I spent 3 hours and 165$ to find another decent hotel in the area and still waiting for my REFUND!!
| 1 | null |
The good, the bad and the ugly
We booked this hotel for the park view more than location and on booking specifically requested a high room. On arrival we were allocated the 8th floor, (guest rooms seem to start on the 5th floor). The 8th floor was mid level with the trees, and whilst it could be argued it gave a park view, it was not representative of the hotel website photo of the views; you would not be able to see the park.
We were invited to upgrade to a renovated higher floor with excellent views of the park. We upgraded at a cost of $50 + tax a night. Having now read reviews, it appears its common practice to give a low floor and then offer a higher renovated room, at an additional cost.
The upgrade to the 36th floor came with free international calls, WiFi, continental breakfast and a free cocktail in Harry’s bar (2nd floor) between 5pm and 7pm for each night of our stay and the view of Central Park was amazing.
Whilst we are not convinced the upgrade cost was worth it, it did allow me to communicate with the children without worrying. Unbelievably, the hotel charges $13 a day for WiFi.
We had room service twice and both times we had the salmon which was excellent.
There were 2 wardrobes with plenty of hangers, a safe, extra covers, iron, ironing board, 2 pairs of slippers and 2 bathrobes. The extending mirror, hairdryer and clothes line in the bathroom were very useful.
Our room was generous in size and included a queen size bed, desk, large dresser, two chairs, side tables and 2 comfy armchairs. The bed was very comfortable and the pillows were generous. The desk lamp was a safety hazard with its wire trailing across from the floor up to the desk; we moved this onto the floor before one of us tripped over it.
The subway was only a couple of blocks away. There were lots of diners around the hotel and these would be a cheaper option. The reception, doorman and concierge staff was friendly and efficient.
We did not use the dining area but did use Harry’s bar for our free cocktails on several occasions and found this warm and comfortable, although spoilt by the waiters checking how much tip you had left while standing at your table.
Main area
With regards to the renovation, we can only assume they are referring to a fresh lick of paint and new bedding. The room was very dated and tired looking and the carpet was stained and grotty. It was dusty and we found an opened condom packet at the side of the bed.
The mini-bar auto charges for items picked up for longer than 20 seconds, regardless of whether you have them. There was also a tray on the dresser with snacks which works in the same way. Not good if you are staying with children.
Bathroom
Very dated and in desperate need of renovating. Leaking tap, dirty bath and soap holders, mould, grotty door strip, stained loo, dusty phone, wall and floor grout dirty and discoloured. The bath had been treated/painted which left it slightly yellowish compared to the rim which was white and also gave a very bizarre feeling underfoot when showering.
The small noisy fridge located in the bathroom on the floor was nonsense.
Summary
The hotel was probably great in its day, but now looks very tired and in need of a complete renovation and a clean. It is no longer a luxury hotel.
We paid a lot for a park view only to have to pay more on arrival. We did feel as though the hotel was very clever with its room selling and left with a sense of being slightly conned.
Would we stay there again, No.
| 3 | null |
Stunning Views!
We stayed here the night before our first cruise it was very convenent and elegant. The famous pike street market is a walk away. You can turn in your Hertz rental car here. The beds are super comfortable. Close to the Space Needle as well a great place to stay in Seattle. You can watch ferries and float planes come and go from your room we did not turn on the tv the whole time we were there. Cucumber water station in the lobby great!
| 5 | null |
DIRTY, CRAMPED, OLD!
THE BAD…
I'm a bit baffled by the other posted reviews... For my family, $160.00 per night included: unwashed sheets, cigarette burned comforters, sticky floors, broken amenities and dark, cramped and dingy rooms (see the pictures).
I can imagine when it was new this hotel was probably quite a gem. The atrium-style design and glass elevators were very popular in the 80s and 90s, but now it just seems DATED AND DIRTY. You can tell that they've attempted to “update” the actual rooms with darker wood, granite counter tops and newer furniture, but they missed the mark entirely by choosing pieces that were cheap, over-sized and ill-suited for travelers. And then, they FAILED to properly clean or maintain those updates (more on that later)…
FURNITURE--To be honest, I felt like I was in a furniture liquidation warehouse our entire stay- squeezing around unnecessary chairs, tables, stools, etc…There were THREE large sinks in the suite -one in the bathroom, one for the bar, and another randomly taking up space in the cramped bedroom. This was ironic because the lone tiny closet had four hangers and could probably only hold ten at most, (because when traveling, having multiple hand-washing options is more important than a place to put your clothes?)…
When the hideaway sofa was pulled out, there was barely enough room to squeeze your legs through to walk around to put the (dirty) sheets on it… There was a large desk/table with a desk chair on one side and two "waiting room" style chairs on the other. This would be convenient for families to eat a quick snack or meal- that is, if there were room to sit down! We had to actually climb over and INTO the chairs to sit at the table squeezed between the wall and TV...Okay, okay, so you get it. The suites are either too small or just crammed with too much furniture. Either way, we were uncomfortable and tripping over everything and everyone the whole time. By the way, we (my husband, 14 yr old daughter and I) are not large people. Overall, the suite was dark. The ceilings felt low. Blah!
MAINTENANCE—although you could tell that there were “updates”, the entire hotel and room needed a good scrubbing, carpet shampooing and general maintenance. The laminate wood floor near the bar area in our suite crackled and creaked when you walked on it. The carpets were sticky. I only dared to walk barefoot once! The floor near the elevator was sticky enough to make our shoes stick. (I told the front desk and they eventually mopped it. WHY would I have to report this?) The windows in our suite were SO dirty that you could not see out- see the pictures!
BATHROOMS—when I stay at a hotel, I expect the bathroom to be pristine. (Who doesn’t? I don’t want to touch other people’s funk!) The vanity shelving where they put the “clean” towels was dusty and dirty, and the finish was worn and peeling. The toilet paper holder was improperly installed, so that the roll would fall off every time you tried to unroll the tissue. The exhaust fan (six inches above your head when showering) was COVERED in clumps of dirty and dust- see the pictures! The multiple-stream massaging shower head could not be adjusted. I assume this is because it had not been cleaned-ever!
BEDDING—another thing I expect when checking into any hotel (especially for $160.00 per night) is CLEAN bedding… We arrived late in the evening, unpacked, and climbed into bed to find DIRTY SHEETS, covered in someone else’s makeup-see the pictures! ACK! (I called to the front desk any they apologized and politely brought me a pile of replacement bedding.) Imagine my surprise to unfold the new bedspread and find not one, not two, but THREE giant cigarette burns- see the pictures! It was close to midnight, so in desperation, I pulled the extra bedding from the top of the closet (3rd time’s a charm?) and found a nasty, cheap, flame-retardant blanket that was so sticky and stiff, it made NOISE when I tried to unfold it...Fortunately, we had brought an extra blanket along on our trip and used that to sleep that night. INSANE, UNNECESSARY, INEXCUSEABLE! At this point, I was ready to change hotels, but we had friends staying there as well and decided to stick it out. Who hasn’t stayed in a fleabag hotel at one time or another? We survived, but will NEVER return!
OTHER IRRITATIONS TO NOTE—when we travel, we tend to have tons of electronics to charge- laptops, cell phones, camera batteries, etc. I attempted to slide the TV over on the bedroom credenza to reach one of the few plugs, and found that it was bolted down like a cheap motel. Ironically, the bedside lamps were NOT bolted down, so when we wanted to turn the light off before bed, I had to use two hands to push the sticky button and keep the lamp from sliding off the night table. Yes, I’m being picky now, but who wants to get IN bed and then realize you have to get OUT of bed to turn off the lamp? -just another example of thoughtless design…
THE GOOD?—
Unfortunately, there isn’t much good to report, other than the made to order breakfast was good, and the dining hostesses were polite. However, the largest cup available for drinks was a coffee cup. If you wanted juice or soda, you were stuck with a 6-oz Dixie-style cup. This is pretty standard for hotels that include breakfast, but I’d imagine three wasted tiny cups would cost MORE than one larger cup for juice. (I’m being picky again. I probably wouldn’t be if everything else were in order. It wasn’t and I’m a contributor on Tripadvisor. Soo…)
The desk clerk that checked us in was also very polite. The hotel was booked, but he still remembered to offer us the bottles of water afforded by our Silver Club Member status. (See? We stay in enough Hilton hotels to know when things are sub-par!)
Finally, the hotel is close to a Target, multiple dining options and highways, but there are many other options nearby. The flaws at this Embassy are MANY, but easily remedied. I think that’s why I was soo disappointed! We’re not talking about million-dollar fixes, just SOAP and EFFORT. Shame on Embassy Suites Memphis. $160.00 X 2 night for an experience worse than Motel 6! Booo!
| 1 | null |
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