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Not what it used to be, or ought to be
I have stayed at the Palace many times; this will have been my last. The room was small dingy, and the same garbage that greeted my arrival remained behind the dresser and under the bed during my entire 4 night stay. The Junior Suite is nothing more than an elongated bedroom with a dirty loveseat. And the rooms need a major refurbishing and have few modern amenties -- no CD/DVD player, no newspapers delivered to the room, no iPod hookup, old lamps, one robe for two guests, no slippers, very expensive WiFi, which should come free. Housekeeping clearly does a cursory job of dusting only, and when I used my wine glasses they were never replaced. The bedding is threadbare and scratchy. But my biggest complaint is that after the initial greeting when I presented my credit card, the hotel offered no hospitality whatsoever. Room service is not gracious, the front desk and Concierge staff cool and not helpful, placing me on hold 40 minutes, twice. I asked to speak to a manager and no one ever replied. Hotels are in the hospitality business; this one clearly is not.
| 2 | null |
Resting on its laurels
I have stayed at the Ace Hotel in New York four times now, each for several days. During my first stay, I was seduced. Second stay, slightly less so. Third stay, slightly annoyed. Fourth stay, I felt a bit cheated -- thinking "this was not the hotel experience I paid for."
First, the hotel should be applauded for its cutting edge restaurants (and great service in the restaurants too boot), hip lobby scene, and great design throughout (rooms and all).
That being said, the devil is in the details. A few tidbits which demonstrate my disappointment:
1. Room doors are very thin. One morning two repairmen were arguing for 20 minutes straight before I asked them to quiet down.
2. Room service knocked on my door every morning at 10 am and came back every 15 minutes, even after asking them to come back in an hour.
3. They have cute postcards at the front desk. When I asked them if they could send it for me, they said "Sorry, we don't send mail from the Ace Hotel so there is no way I can send it for you." REALLY? When I expressed my disappointment, the employee didn't really care or the disappointment didn't register or something like that... Hotel employees, especially at hotels this expensive, should notice these things and do something about it. What would have cost the hotel 40 cents now cost them goodwill and a future client.
4. Elevators are slow and often out of order.
5. Front desk knocked on my door at 12:15 the day I checked out to "check on my progress." I know for a fact that the hotel was not fully booked, so this just came as another annoyance when I was already unhappy with my hotel stay.
I'll stay somewhere else next time.
| 2 | null |
Westin Copley Always a reliable stay
Once again, like every year we came in for the 4th of July as we have done in this hotel for the past 20 years. The Westin is our choice based on its location to the events.
Last year the renovated hotel seemed to get a colder feel to the rooms with only one sitting chair in the room whereas there had always been two.
With that said, the check- in was very pleasant and the decor seems like most hotels. Parking is way too expensive for this city @47/ for 24 hours. Staff goes out of their way to be kind and it kinda feels like home to us....
Food in hotel is very pricey and too many other choices withing a five minute walk. What we do like is the "Heavenly Bed" that Starwoods features.
All in all- where we always raved about the hotel- I can tell you as far as hotels go, this place is reliable and a decent value based on location. It used to be "wow" here but maybe because hotels stopped striving for that effect. We will keep coming back.
| 3 | null |
GREAT DEAL
We had to come to NYC for a family function and liked staying in this area of town. We usually stay at another propery nearby but the rates were too high. So we gambled on Priceline and ended up here. It was one of our best bargains ever. We lovd this place. It is a beautiful property. Hyatt's answer to W hotels. Room and bahrooms are vry spacious. The rain shower is a nice touch. Only negative is what other revieweres say aobut the bathroom lighting. All snacks and soft drinks as well as coffee and OJ fresh squeezed are included in the rate which is a nice touch. Service was excellent. Rooms were very quiet. Would stay here again in heartbeat if we got the same rate
| 4 | null |
Fantastic Staff and the most comfortable bed in the world!!!!
May i take this opportunity to thank the staff at the Houston Brookhollow Sheraton. The staff are like a second family to me as i travel to Houston from Scotland regularly for business. Can i say i special thanks to Amanda (night Manager) who gives the best customer services, Jose (Priority Club bar) Terrific guy who is always friendly and Dee (Breakfast Waitress) who always has a smile in the morning.
Great Hotel with a warm welcome!!!
Kim McArthur (Weatherford)
| 5 | null |
This hotel definately needs an overhaul of its rooms. It...
This hotel definately needs an overhaul of its rooms. It needs new carperting, new painting and some repairs on its walls. One of the heaters in my room was broken and had to take another room. It needs a cleaning up.
| 2 | null |
Mildewed Rooms
Maybe it was just my room (321) but there is nothing worse than walking into a hotel room smelling mildew and not being able to open a window (they are sealed). Did not have time to make a room change and endured it by turning off the window air conditioning unit. The fact that this hotel is marketed as one nearest Mayo Clinic is scary...if you are ill already I would not recommend you stay here even with the good rates. On a positive note, the front desk staff were excellent - super friendly and helpful.
| 2 | null |
Location, location but not Jumeirah Standard
The location of Jumeirah Essex house is - no doubt - fantastic. Rooms are spacious but it seems less is more. Service at the front desk and at the concierge is not up to what Jumeirah normally delivers. Checked In and waited for my luggage for 20 minutes, went down and took the suitcase which was still at the same location and went back up to the room. Probably the last review as Marriott will reflag the Essex House....
| 4 | null |
Great Hotel, Great Location
I stayed here for a week over the 4th of July and could not have been more pleased. The hotel is in a great location-very easy walk to many attractions and mass transit is just around the corner. I had a king room which was on the 4th floor facing the courthouse. The room was a great size. The bathroom was small but certainly not a deal breaker for me. My bed was so comfortable-tons of pillows and duvet that kept me the perfect temperature. In keeping with Kimpton properties, the service was excellent and the property/rooms were well maintained. The am coffee bar and pm wine tasting were nice touches.
Tulio, the restaurant associated with the hotel, was excellent. I had a wonderful dinner (I love the gnocchi) there on two occasions as well as a delicious lunch.
| 5 | null |
Clean new Hampton Inn
This is a new Hampton Inn in a relatively new part of town. This hotel is very clean as you would expect. This hotel is easy to access via I-95 and just one exit South of I-295. There is a shopping center adjacent to the hotel with a Publix grocery store and several places to eat. This is the place to stay if you like a hotel right off an interstate exit with plenty of places to eat.
| 4 | null |
Way overdue for renovation
Stayed here twice so far this year, looks like the place hasn't been touched since the 70's. Well they do have flat screen TV's but only analog SD and in the wrong aspect ratio.
Also this place is at the top of the list for worst food in a full service marriott concierge lounge!
| 2 | null |
Great location
We enjoyed our night here in this clean motel steps away from Chinatown and Little Italy. Although parking is free, the lot is tiny and is frequently full, so it cannot be counted on. The room was comfortable and reasonably quiet and the beds were comfortable. Not fancy, but certainly a bargain -- we were pleased.
| 4 | null |
graduation getaway
Just returned home from a weekend in Baltimore. I stayed at the Sheraton and enjoyed it. A little noisy the first night, due to construction outside. Staff very informed, courteous, and friendly. Ordered breakfast in one morning and they were very prompt and the food was delicious. I would stay here again in a heart beat.
| 4 | null |
Reasonable location, some outside noise
top (7th) floor corner room suite. Very spacious, Some slamming door noise and some traffic noise from 7th Street. Daytime noise from seaplanes. Comfortable king bed and medium soft pillows. Large bath with tub/shower and large cotton bath towels. TV in anteroom and bedroom, 68 channels includes HBO and pay movies but no Comedy Channel! Free Internet (wired and WiFi) with reasonable speed. Good temperature controls. No safe.
Two fairly fast elevators. No lounge but adjacent cafe/bar. Easy walk to Space Needle and even downtown. Overall, friendly staff and functioning equipment.
| 4 | null |
Perfect for a Short Stay
I booked this hotel because I needed a hotel with a free airport shuttle at a cheap rate. The hotel fit the bill perfectly.
ROOM: This Fairfield Inn has very tired, dated decor, but it has everything you need so it's hard to complain. We had two queen beds, a desk, a flat-screen TV, single-cup coffeemaker, and dresser. The bathroom was large enough with plenty of hot water, everything I ask for.
REST: The bed was comfortable, had plenty of pillows, and decent bed coverings, so I was looking forward to a great night's sleep. Better yet, the room was dark and quiet, so I slept soundly. I was amazed that we didn't hear airplanes in the room despite being close to an airport that has planes coming and going at all hours.
CLEANLINESS: The room was perfectly clean, no complaints here.
SERVICE: I didn't personally use the shuttle or check in, but my companion had no complaints with the service. The breakfast staff as well as the front desk in the morning were both friendly.
LOCATION: I was a little nervous driving up at night since my GPS took me to the hotel the back way, past a few strip clubs, but the hotel was in a perfectly safe area once I got past that. Interestingly enough, the next morning I realized we were very close to the highway and my GPS just didn't send me to the correct exit. Get directions from the hotel if you are concerned ahead of time. It's a quick drive to the airport, but there isn't much else in the immediate proximity.
PARKING: Plenty of free parking available.
BREAKFAST: Breakfast is included, with standard options including cereal, oatmeal, fresh fruit, canned fruit, microwaveable breakfast sandwiches, make-it-yourself waffles, pastries, yogurt, juices, milk, coffee, tea, and cocoa. It's not fancy, but I was content with the offerings. I can't remember if breakfast started at 6 or 6:30, but it was fairly early.
WI-FI: Wi-fi was fast and free. How can you go wrong?
BOTTOM LINE: We didn't stay here long, basically using it as a place to sleep and nothing else, but it exceeded my expectations for a reasonable rate. I'd return without a second thought.
| 4 | null |
Decent stay, exorbitant extra costs
I was shocked to learn that after paying the already pricey nightly rate, costs for wireless internet, TV and movies, and snacks at the lobby shop were exorbitant. One banana at the downstairs shop cost $1.75 and a cup of tea cost $2.39. One TV episode cost $5 and a movie cost $20. Wireless is $11 per day. These are outrageously high extra prices for basic amenities you'd think would be lower considering the nightly rate. Everything else about my stay was ok (nice clean bedroom and bathroom, helpful staff) but my frustration over these prices prevented me from enjoying my stay.
| 2 | null |
Great location.
Great location for a hotel, that can't be denied, however a hotel cannot sell itself purely on that. First impression of the building was fantastic, beautiful art deco features, gorgeous public areas. greeting by reception staff was friendly but unhelpful. Our room wasn't ready despite our arriving at the check in time of 3pm. The man on the desk then told us he couldn't give us an estimated time that it would be ready because if he did and we returned and it still wasn't ready it would give us cause for complaint! We were left in limbo with our hand luggage to wander in the local area and get a drink from a local diner after travelling for 19 hours. An hour later room still not ready, then some confusion as he realised this room wasn't going to be cleaned until late evening, tried to allocate us another room, also not ready, told to wait in reception and he would come to us as soon as ready. Another hour passed, asked another member of reception staff who found a room that was ready and finally gave us this one at 5pm! Room had lovely art deco features, fantastic views but despite a recent refurbishment it was shabby. Tile paint peeling off in the bathroom and an ineffectual shower. Tiny wardobe space and no drink making facillities.
Concierge very unhelpful when enquiring about how to get 911 memorial garden passes, she was more interested to try and sell tickets for a boat trip which included passes than helping us with the enquiry. 2 lovely irish lady guests in the business centre helped us get online and we booked passes within 3 minutes, something the concierge could easily have done or advised where and how we could do this. Stay if you want to gaze out of the window all day. Other hotels are just as central and probably will provide more facillities and better service. Disappointed.
| 2 | null |
cheated out of stay
My husband and I stay at the north hawthorn while on our thankgiving vacation, we had a 12:00 pm check out. well that morning my husband and i went to breakfast we was gone maybe hour. when we return at 10:45 the house keeper had pack up all our belongs and start to clean the room. we where not fully dressed for the day. when i went to the office to see what was going on the manager bethany said sorry for my luck but they thought i checked out so they cleaned the room, they need their rooms cleaned as soon as possilble. we was not giving any access to the room to finish getting ready for the day. we ended up getting dresss and applying my makeup in our truck. this is my last time staying there.
| 2 | null |
A little run down, but still nice
This hotel has a lot of nice features including two restaurants, a beautiful courtyard with waterfalls and greenery, a pool, laundry facilities, and a shuttle to the zoo, etc. The best part of the hotel is the sushi restaurant - great sushi and plenty of fun tropical drinks to choose from. However, the hotel is in need of some updates as some things didn't work, or only half worked - only on elevator worked, the change machine was broken, only one key worked, some lights in our room wouldn't turn off, and on of our sink taps were put on backwards. Overall they were small issues, but when your paying $100+ a night you expect most things to work correctly.
| 3 | null |
Central location, small spaces
As many others have mentioned, the rooms are small but the location is central to mid-town Manhattan! This is perfect for the individual or couple visiting sites like Central Park, the Empire State Building or Herold Square.
However, my husband and I found ourselves down in Union Square, Soho and the East Village on quite a few occasions. As a result, we walked A LOT. It was fine since we're pretty active and we enjoyed the exercise!
Overall, this was a good choice and I would recommend it to others looking for great mid-town spot to crash for a couple nights.
| 3 | null |
Handicap Unaccessible
In June 2012, My husband and I had tickets to a show. So we decided it would be more convenient to stay in the city since I am a paraplegic and in a wheelchair, and we didn't want to travel home so late. When I called to reserve a room, I spoke to Nigel at the front desk, and specifically requested a handicap accessible room. Also, I made sure there were elevators and handicap entrances/exits. Nigel reassured us that we would be staying in a wheelchair accessible room and the hotel was as well. When we got to our room, it wasn't AT ALL handicap accessible, let alone wheelchair accessible. We asked Nigel if he could switch us to a different room and he said "there were no more rooms available in the hotel...all booked up". He went on to say that the "girl" that reserved our room "made a mistake and he would give her a call and get back to us". When I told him I couldn't fit into the bathroom, shower, and could hardly move about the room, he said he would "gladly check us out of the hotel, free of charge and we could stay somewhere else". After an hour of Nigel blaming the "girl" that messed up our reservation, he finally credited a few dollars back on our card. I was hoping he would just apologize and take responsibility for his mistake. But he insisted that I "must not have told the girl that I was handicap". I have been a paraplegic for almost 10 years and spend about 90% of my time in my wheelchair. I am still offended beyond belief. But he denied that we ever spoke while making the reservation. I wasn't able to shower, I barely slept, and my husband had to pick me up and put me on and off of the toilet whenever necessary. I called Econo Lodge Headquarters to make a complaint and nobody will return my calls...It's been a month now. My family, friends and I take frequent trips, in and out of state. Whether it's to eat dinner, shop, see a show, or on business. We will never stay at an Econo Lodge/Choice Hotels again!
| 2 | null |
Average hotel only
Good hotel at the hart of Manhattan, close to time square, do not expect the standard of the usual intercom hotels, extra charges for everything.
If you are traveling for holiday this hotel is only for sleeping wit it is very limited facilities.
Use the porters at the front door to arrange for your transportation
| 3 | null |
The Smallest Hotel Room I Have Ever Seen!
Wow! Was this S-M-A-L-L! My husband and I practically had to stand sideways to walk by one another. The room was surface clean - that is, clean if you didn't look to closely. Beds fairly uncomfortabe and the A/C blasted you out of the room it was so loud and difficult to regulate. Wore my shoes on the carpet. We have had problems with all 3 of the Days Inn properties we stayed at during this trip. No more! Not worth the amount of money you MAY save.
| 2 | null |
Great if you like slow service and cannot sleep
This is a great hotel if you enjoy long and slow check in lines, elevators that are crowded and slow, paper thin walls where you can go to sleep to the sounds of conversations in the room next room until 2 AM and a unresponsive staff. I have made several trips to NY and this was the worst.
| 1 | null |
Great place...centrally located
Stayed here for the weekend with my son on an outing. We'd go back. I have to complement the front desk. My 10 yr old son mentioned that he wanted to use the pool and she gave us a nice (small) room on the top floor near the pool. The rooms are tiny but that's NYC. Want a big room, go the Four Seasons and spend 1000 a night or more. Restaurant we discovered late on the second floor is beautiful. We had breakfast there and it was delicious and beautifully appointed. I love being a few blocks from the park and proximity to everything....but thats most hotels in NYC. Anyway....I' stay here again. Note: there is a very nice bar outside on the roof...it's worth checking out BUT the pool is slightly larger than the average bathtub. Don't go here for the pool
| 4 | null |
It's ok, needs some remodeling
Great location (midtown east) to many attractions. Short walk to Rockefeller Center, (3-4 blocks), 5th avenue shopping area (3 blocks), Grand Central Terminal (7 blocks), Time Squares (8-9 blocks), and Central Park (9 blocks). If you don't like to walk more than 5 blocks, there are subway stations nearby, hop-on hop-off tour busses stop right at the hotel (Lexington and 49th St., you need to purchase tickets in advance, they take you to Time Squares where you can transfer to other bus tours), rickshaws, and it is easy to get a taxi at the front of the hotel. There are many shops, restaurants, cafes, pharmacies (CVS, Duane Reade) within walking distance. The Lobby is beautiful. The staff is very friendly and helpful. Many are from other countries. The house keeping staff gave me extra shampoo and lotion, constantly asking if I needed anything else. Rooms are a little bigger than most in the city for the same price. However, I agree with some comments about the need to remodel some rooms. You can see the cracks on the edges of the ceiling, doors, windows, etc. Paints are falling off the ceiling especially in the bathroom. You can get complimentary coffee maker or tea kettle if you are Hilton Honors member, but you have to request it in advance. They rather you order from room service or purchase at Starbucks nearby. You need to call for late check-out or luggage storage. The entrance on Park Ave is closed for remodeling, it was confusing at first since the hotel address is on Park Ave (front). On the confirmation, they asked us to enter through 50th St. for valet parking ($60 per day). The other walking entrance is on Lexington Ave, it took us awhile to figure out which is the front and which is the back entrance. My daughter got sick after one night stay, she slept through the next two days of vacation. I am not sure if it was due to what one of the reviewers mentioned of allergies. My daughter never had allergies but the room was very clean, perhaps was the construction or just the heat (95+ degrees, it was reported heat wave in the city during our visit.) The room was very cold and we adjusted the temperature on the thermostat but it didn't seem to work, so we turned it off and then turn it back on when the room got hot. It was the same with both rooms- too cold. We decided to stay at Waldorf because of the 4-star rating, the reasonable room rate (promotion or AAA) at the time and we want to have the experience of staying at the well known historical place. There are many nearby hotels; Marriot and W Hotel are right across the street. Intercontinental, The Roosevelt, and a few other hotels are nearby. Grand Hyatt is not too far. Overall it was not too bad for us, we pretty much were out visiting many attractions and exploring the city all day and basically came back for shower and sleep. It really depends on what your purpose of stay and what kind hotel you want to stay in.
| 4 | null |
Ok stay at the Omni
Husband and I stayed here May 1st thru the 4th, rooms were nice and the location was great, however I was awakened every morning promplty at 7 to the sound of them breaking up tile in the room above ours, nothing was ever said at check in about the construction and I felt they should have been upfront about this instead of placing a note in with your room key cards. Ice maker on our floor was out of service as well and had to trek down a floor every time we needed ice. Food was good but thirty five dollars for a sandwich a desert and a soft drink is a little ridiculous, will stay elsewhere next time were in Austin
| 2 | null |
Great location....horrible room
This hotel is in a FAB location....walk to everywhere, valet parking, good food, etc. Too bad that the rooms and bathrooms have not been unpdated for 30 years. The paint on the bathroom door is peeling about 3 layers down, there are cracks in the bathtub and the bed is like sleeping on a piece of carboard....and this is in the SUITE! Imagine how a regular room would be :(
| 2 | null |
Poor
Wifi did not work, staff was NOT helpful. Nothing was explained, for example how the shuttle worked to MCRD we were not told we needed to sign up ahead of time. Everything felt very unorganized. The room was nice but very small for small 5 people definitely not a "suite" like we expected.
| 2 | null |
Fine
Our 5 night stay was perfectly fine. Our room (two queen beds) was not cramped but neither would I describe it as “very big” like another reviewer. An earlier comment about chunky furniture rings true: in our room the desk chair jutted out from the desk and could not be pushed in due to its arms, so this took up valuable space. The bathroom was not huge but large enough that 3 of us could get in there if necessary, and two very comfortably. As for reviewers’ comments about the view, our room on the 14th floor provided no view at all so it clearly depends where your room is located (i.e. which side and which floor). We enjoyed the rooftop pool and while some reviewers found it small, I found it large enough to do laps and wear off all that great Chicago food. Our wireless worked perfectly and was not “spotty” but like other guests, I’m inclined to carp about the $10 daily fee. If you don’t need all day/all night access to the Internet, guests should be aware they have access to the business centre which has 2 Macs and 2 PCs, each with Internet service for free (another reviewer called it the computer room). I’m certainly in agreement with comments that it’s a great location for shopping along Michigan Ave., hopping on the bus or walking over to the subway. Front desk staff were pleasant and we had a terrific meal at the Elephant & Castle (separate review). If we were to go back, I would ask for the upgrade as other reviewers seem to have done and I wouldn’t forget to show my membership card as I did on this occasion.
| 4 | null |
Terrible staff, unclean conditions
Angry slanderous staff, unclean pool, inoperable for two days, and trash left around and in premises.
Steer clear of this and other La Quinta properties. The property was unclean outside and in. There was trash piled in the laundry room for 3+ days. The pool was so unclean it needed to be closed for two days. The staff is subpar at best and would have trouble holding a position as a fry cook at McDonald's.
| 1 | null |
WEEK OF HORROR!
I would definitely not recommend this hotel, (if that's what you want to call it), for anyone to stay. I would have rather stayed under a bridge under the freeway. The staff was unprofessional and down right ghetto (but I'm sure that's what they are used to). The manager/owner is a serious joke. He was the leader of that nasty rat pack of a hotel. No microwaves in room, outlets had shortages and some not working, iron not working, smoke alarm hanging from wall, toilets soiled, And this was just the first day. So you can imagine the rest. Take a word from the wise, if anyone suggests that you stay at Americas Best Value Inn at 6510 Frankford Avenue, Baltimore, Maryland please do yourself a favor and run in another direction.
| 1 | null |
Perfect location
During my visit to NYC, we stayed for 2 nights at this hotel. The location was perfect and safe - Time square was 2 mins walk, restaurants and subway was closeby and mostly everything we needed/visited was within the walking distance. The room was not as big as I had expected but it was clean :) The housekeeping lady was very friendly!! I would definitely recommend and will return back
| 4 | null |
Loved it
As frequent travelers to Boston, this was bar far the best location to stay! Central to everything. 1st time we didn't need the T. A little hard to find with no big hotel sign was a little frustrating, Once in, the lobby is small but inviting. We booked through Priceline and upgraded to a suite for $30 per night. Tom was on duty and was friendly and helpful! The rooms are small, and very similar to rooms in Europe, but let's face it, who goes to Boston to stay in their room? The room was clean and the bathroom very spacious. While not a 4-star resort, my wife and I enjoyed our stay and will attempt to stay there again with our daughters in the fall when attending a Bruins game.
| 1 | null |
Great Stay Again!
We had the pleasure of staying here for our Anniversary. As always , AmnnMara Gayle helped to make our stay wonderful. Her expertise and attention to detail shines every time. We have just booked another stay and we are so looking forward to it!
| 5 | null |
Great Hotel, Great service on Exec Lounge, DO NOT TRY to DRIVE or PARK here. CRAZY
Stayed here several times in past. Always beautiful inside, tile, granite, great Chihuly(sic?) glass look up! Brenda was great for check-in, promply called my cell when room was ready, gave me card/key to get up to pool and workout while waiting. Exec Lounge was excellent, beds nice, bathrooms all new, etc. typical to what you would expect from higher end Hilton. BIGGEST problem - and this has happened more than once: driving in and self-parking = DISASTER. The check-in area is chaos, limited room to put your car, especially if self parking, no help with my bags despite a ton of staff just waiting around, had to move car to a tough spot to try to squeeze into, no help from staff to direct traffic, nearly rear ended by another trying to pull out and understandably NOT expecting anyone to try to back up and place car where the staff had twice told/waved/pointed me to... Oh well, just grab a taxi here - you can walk to Toyota Center if Rockets in town, former Enron Field, Minute Maid now is just 5 minute walk also! Little far to walk to old Astrodome/Reliant Park for Texans. One other key issue: bring your ear plugs as walls real THIN, no insulation between walls to dampen noise. Will hear most of what's going on next door, even if neighbors quiet.
| 4 | null |
St Patrick's in New York
Stayed in corner room high up on 20th floor with a great double aspect view of 7th Ave and Times Square. Yes it is an old hotel but compared to the modern hotels in the locality it does have character. Room reasonably quiet, clean and adequate for our needs. Old radiator occasionally made some strange noises during the night and difficult to turn heating off fully, but windows easily opened. Situated beside Carnegie Hall and a couple of blocks away from Central Park and Times Square. We did not eat at hotel but the coffee shop always looked busy. No end of cafes and fast food take aways close by. Staff especially concierge cheerful and helpful. Booked all inclusive flight, transfers and hotel with Expedia...good value for a short break in NYC>
| 4 | null |
Horrible experience at Marriott Hotel in Baltimore
I got some clothes stolen in my own room and when I adressed my complaint to the hotel staff, I've been accused that I'd lost my items. That was the worth humiliating experience. Customer service was disappointing, rude and completly non- professionnal. I'll never ever stay in a Marriott hotel.
| 1 | null |
Good for a Quick Stay
I stayed at this hotel for a brief overnight stay. I would recommend this hotel if you need a quick place to stay because the value is good for what you get. The room is clean and the beds were comfortable. The downside is the hotel room is worn and dated. The bathroom needs to be remodeled because it appears older. The towels are thin, worn and need to be replaced. Overall, the room is not bad if you are not a picky traveler.
| 3 | null |
Anyone Should Enjoy
This Hotel was very nice in every way. The area was beautiful , the hotel was very nice , and the staff was very friendly , knowledgeable of surroundings , and helpful. I would definitely recommend it to anyone.
| 5 | null |
Better than expected after reading reviews
As an avid Elvis fan there would only be one hotel to stay in and that was Heartbreak, went with my partner and 2 children aged 16 and 13. Perfectly situated able to walk 2 mins to gates of Graceland, car museum,airplanes, shops etc...hotel is very dated and retro but that was expected. Rooms were very clean very spacious and ample for family of 4, breakfast was included which was buffet style and catered for everyone, staff were very friendly and helpful at all times. A big plus was free shuttle service back and for to airport, Beale st.
Would definitely recommend this hotel to die hard Elvis fans people wanting a little luxury maybe stay in Memphis itself.
Loved the Elvis films all day and concert footage in lounge area, food and drink very cheap and plenty of choice.
Considering reading lots of bad reviews would definitely recommend this hotel...
Long live the king xxxxx
| 4 | null |
Car burglarized during my stay...
I stayed at the Crowne Plaza downtown Denver location earlier this month. We stayed there for two nights and left my car parked in the hotel's "secure" parking garage. On my drive home I realized that there were items missing from my car. (iPod, Prescription sunglasses, a coupe of jackets) The thief was even nice enough to tug hard enough on the soft top on my jeep to rip the seams on the rear window.
I called the hotel to report the theft and the manager on duty took down my information and told me that a rep from their insurance company would call me. Well, it's been over a week and no call from the insurance guy. I have no alternative other than to assume that the Crowne Plaza Downtown Denver is blowing me off. It cost me $22 per day to park in their garage plus another $500+ to replace everything that was stolen or damaged. Thanks for nothing!!
Beyond the fiasco of parking security and the poor customer service after I reported the incident, the rooms were OK, but nothing particularly fancy. A little small, but that should be expected given the downtown/highrise building.
I thought the staff in the lounge was pretty good. They were nice, approachable and provided good service.
I doubt that I'll stay at this hotel again. If I do stay there again I'll either leave my car at home or make certain to leave NOTHING of value in the parking garage.
| 1 | null |
It's like a younger, more annoying version of Holiday Inn
I had great hopes for this place, some of which worked out, most of which didn't.
First, the good things: the location was super convenient for my office, so that was great. The room was nicely sized and after a bit of back and forth with the front desk, I had a nice view of the Hudson River. The staff are nice and service is efficient so long as you do not ask anything out of the ordinary. As a Kimpton in-touch member, the $15 in mini bar credit was very welcome. The bedding and furnishings were very comfortable.
Now for the disappointments. First, I booked a room with a view of the Hudson River. I did this because I knew I'd be working in my room over the weekend and couldn't bear a view of a brick wall or a car park. What did I get when I checked in at 11:30 PM? A room with a view of a car park and a pile of garbage that someone had chucked from the rooms upstairs. I called the front desk and they apologized but made no effort to make amends or to refund the difference between what I paid for and what I received. The next day, it took a great deal of effort to get the manager to switch my room - but again, nothing but a hollow apology.
Later in the week, I asked to speak to the concierge. I spoke to someone who showed me his "Concierge" badge. I asked where I could get a martini and a steak. He told me that he was a vegetarian and didn't know. He did offer to look on Google for me. As I have access to Google as well, I didn't bother to take him up on it. Perhaps his badge should say "Vegetarian-only concierge".
Kimpton, here's a message for you: calling your under trained staff "concierge" is insulting to those of us who have had contact with the real thing. It's also an insult to the real concierges out there. Cutting corners by hiring young and very inexperienced staff who know nothing about the city they work in is not doing you any favors.
More annoyances: the restaurant tacks 18% onto all bills at breakfast. At dinner, they charge $6 for a pitcher of tap water. The elevators are slow and since there is no service elevator, I ended up sharing the ride with loads of dirty sheets on multiple occasions. This does not change at night, when they rope off one of the elevators to ferry non-guests (and guests alike, I suppose) to their rooftop club, which is loud enough to disturb the dead.
If you prefer a hotel with trained staff, look elsewhere. If you aren't fond of businesses that can't decide whether they are nightclubs or hotels, look elsewhere. If you'd like to be sure that you're getting what you paid for, again, look elsewhere.
For what it's worth, this was my second and last visit to this hotel.
| 3 | null |
C-R-A-P
Based on my experience, I would normally give a hotel of this caliber an average rating, but for the price and it's star rating, it sucks. Overpriced. Old. Service slow. People binge drinking in the lobby; leaving empty Miller Lite 22's everywhere; a drunk knocked over a flower pot which took someone 5 minutes to come clean up (yes...check in took longer than 10 minutes. see above about the slow service). No free WI-FI (wtf?). TV interface very slow and aggravating. Only good thing was the pub and a great italian bistro right down the block. Stayed at Galleria Park later in the week for the same price. The difference in service and accomadations were night and day. I recommend you stay there.
| 2 | null |
Horrible
The only positive thing I will say is great location. I was embarrassed to be seen coming in and out of this hotel. The carpet was torn and severely stained. Bed was broken probably because this should be or is a rent the room by the hour hotel. The hallways were dark I didn't feel safe. The blind fell off the door to the balcony and balcony is a loose term. I put the blind up myself. There was no lighting around the sink the bulbs were blown. Furniture was an after thought and not an attempt at modern decor as stated in another review. On a Tuesday night the music cranked up at about 9:30pm and didn't stop till around 3:00am it shook the already broken bed. This hotel is a club with a hook up joint upstairs. I packed and left early the next morning. Would have left before that but other hotels were booked with business conference. Oh the two staff members I saw we're nice. I wouldn't have been surprised to see a chalk outline of a body or prostitutes.
| 1 | null |
Dirty and noisy
The bathroom had alot of hair on floor,towels were dirty we had to go to the front desk and ask for new ones,we found a toothbrush by the bed,you can hear other people from other rooms and beds smelled funky,breakfast sucked too,for $110 is was not worth it.
| 1 | null |
That was funny ...
This has been one of the funniest times I've had in a while. I haven't laughed this hard in a few years ... from the vacuum cleaner in my face to when I walked in to the lumpy sandpaper beds to the 3ft leaf ridden pool to the semi-tropical/antartica air conditioner going off and on all night to the super efficient processed cookie cutter eggs and sausage patties to the I can't wait to get the hell out of here check-out. Other than that, it was great!
| 1 | null |
I expected better...
First impressions usually tell alot. And in this case it sure did. This hotel visually from the exterior is not impressive. Some kind of makeshift door on the front of the hotel, perhaps for winter -- but I was there in July?!?! It looks trashy and seemed to serve no purpose.
The lobby was also not very nice...just looked outdated with old worn furniture.
I will say the front desk staff was very professional and helpful. The room was fine, but for a Holiday Inn I expect better.
| 2 | null |
great hotel for a weekend of shopping and Springsteen :)
I stayed in a 1 bedroom suite with 2 friends for the weekend of Sept 7 & 8. I was a little worried about the reviews that mentioned the fire station directly across the street from the hotel. The hotel does offer free earplugs if you request them, but I only heard the sirens once during the night the whole weekend. The hotel is in a great central location -- about 3 blocks to shopping on Michigan Ave., one block to shopping on State Street, and one block from the Red Line train stop that we used to go to Wrigley for the Springsteen concert. The staff was extremely friendly, the room clean, beds comfy -- I would definitely stay in this hotel again!! :)
| 5 | null |
Great Location
This hotel is just south of the river. Easy walk to bus, El train, Millennium Park, museums.
Clean and spacious. Great views. Valet parking around the corner at Hard Rock Hotel. Friendly staff. Small breakfast area, but if you get there early ( around 8:00) plenty of food. Typical free breakfast food - yogurt, hard boiled eggs, waffles coffee etc.
| 4 | null |
Very Impressed!
My wife and I stayed with a wedding group on 11/3/12. The hotel was in the process of renovating, yet that was handled extremely well, as not to be the slightest bother to the guests. I'm sure that is not easily accomplished. The new rooms are fantasic and very clean! It had a nice modern feel to it. As strange as it sounds, you'll love the faucet. The breakfast area on the second floor was upscale and rich looking featuring dark wood, and a beautiful fireplace. The breakfast was very good and had great presentation. Most limited service hotels have a free breakfast but you will not see many with this type of setting!! Lastly, the staff was also very good. Clifford, the bellman, specifically stood out as qiuckly became a favorite to guests as they checked in. Overall, we were very impressed!!
| 5 | null |
Beautiful facility run by amateurs.
Gave us keys to the wrong room - it was occupied and we could have stolen everything in there. The AC was stuck on high and it took too long to get it fixed, the breakfast was cold, the tables were dirty, etc. You get the idea, just not worth it.
| 2 | null |
Warning to those in wheelchairs
I was excited about coming back to this hotel after a nice stay last year, so much so that I organized a trip down South with my wheelchair-bound father and his caregiver based on the availability of a 2-bedroom accessible suite. This was my first mistake! Apparently, when this hotel "confirms" a room it isn't the same as "guaranteeing" a room. And even then, it's not guaranteed. 1-2 days before our flight, I received a call from the Mariott ADA desk (kudos to them) that the 2-bedroom accessible suite wasn't available for the reserved dates. He put me on hold to confer with the hotel and when he came back to the phone said that a 1-bedroom accessible was available, and emailed a "guarantee". He said this was a firm "guarantee". While I was a bit upset because this meant I wouldn't have the option of staying in the suite and would incur the additional cost of another room, I was glad that at least the other suite was available. When we arrived at the hotel the next day, however, we were informed by the front desk that the accessible suite wasn't available until the next day :(. This meant that my ailing, 85-year old father had to come down from his room later that evening and use the public bathroom by the hotel bar so that he could have a toilet with grab bars. To be fair, the Manager was apologetic and charged for a 1-bedroom while putting them in a 2-bedroom for the night (and slightly reduced the rate for the remaining days), but this is unacceptable for a hotel of this stature and price point. The Manager promised that the accessible room would be available in the morning, and that by the time we finished breakfast the next day my dad's and caregiver's bags would be transferred to the new room. The next day at 12noon the room still wasn't ready so we went out for a couple hours. When we returned at 2pm I asked the front desk if their bags had been transferred to the room. The employee looked at us like we'd done something wrong, asking where we were and saying he'd called the room because it was past checkout time and put the bags in storage. In the transfer, some medical equipment of my dad's was lost and I had to throw out several dairy food items that had gone unrefrigerated. Needless to say, this wasn't a good way to start a vacation! Had I known weeks before while planning the trip that this was going to be the situation, I would have organized the trip differently, either making alternate hotel arrangements, or going to Palm Springs before Los Angeles so that we could be there when the 2-bedroom suite was available. If you require an accessible room or are traveling with someone who does, I recommend calling the hotel directly to obtain a guarantee for the room. Then I recommend crossing your fingers. Other than that...it's a nice hotel with modern furnishings, in a good location in-between downtown and the beach, with a yummy breakfast and social hour.
| 1 | null |
Adequate but not excellent
We had a 6th floor room--I did request an upper floor for the view. View was half of the Holiday Inn next door and partial of the harbor and bay. It was rather noisy from street traffic and the airport just down the road (although very convenient to the airport). We like to stay near the airport when we have early morning departures so we had to excuse the jet noise. The coffeemaker was single cup and not good for a couple of people..so we had to split the first cup...and morning java is important to us while dressing. The WIFI which is advertised free is non-existant on the 6th floor and is a weak WIFI system overall. They do have a computer in the lobby and we had to go downstairs to use our laptop.
Balcony had no chairs. BRIGHT lights on either side so that you had no privacy. We had room darkening drapes but the bright light came around the edges making the room quite light at night.
The breakfast is typical economy hotel --no juice, coffee, cereals, waffles, better quality pastries, yogurt, bananas and apples. Negative was the small windowless, no atmosphere breakfast room. They really should do something about that.
Room price was about $80 + tax. We had 2 queens but the room was smaller so not a lot of extra space. Also, room amenities were a fridge and microwave. Parking was free and there seemed to be plenty of it. I would not stay there again because there are so many other choices of equal value.
The hotel is just a couple of miles away from the Maritime Museum and the Midway. It is also not far from the Old Town San Diego area which we enjoyed very much, especially the FREE very well done Mormon Battalion historical exhibit which was extremely informative and interesting.
| 3 | null |
Sad, tired and depressing
Just back from Boston. Hadn't been in 20 years but loved it back then so thought I'd take my teenaged kids to experience the city. The whole place just seemed off...like no one cares. It felt like the city just stopped taking care of everything. Staff at hotels and restaurants were indifferent if not rude. The roads and sidewalks were in terrible disrepair. There was garbage everywhere. And the Westin Copley just symbolized all of that. The hotel was dirty, dark and smelly. The rooms were small and outdated. With cities like NYC, Chicago and San Fran to visit, among hundreds of others, don't go to Boston and definitely do not stay at Westin Copley. Front desk was useless in helping us find a lost item. Bartender bit his nails and checked his phone while we sat at the bar. Concierge was annoyed when we asked for the Wifi password. One of the worst hotel experiences I have ever had.
| 2 | null |
thesuitelife
The property is great; clean, well maintained and quiet. I knew I was in for a great experience when I got a "real" smile from the front desk staff at check-in. Those are the employees that usually tell the tale. After settling into my suite and enjoying my welcome amenity of fruit, cheese and wine, I went down to their restaurant/bar Sports Page Grill where there was complimentary beer and wine. The dinner menu had several options for my vegetarian diet and over the next few days I enjoyed several dishes which were all very good - particularly the salmon. The pool area was clean and inviting. Nothing flash, just really nice that it was clean and the lounge furniture wasn't falling apart as one often finds. The suite was a huge two room layout with balcony. The bathroom is very large with a soaking tub(!) and separate shower. Beds are super comfortable and after the second night I began to wonder if I should look at buying that brand of mattress for my home. Really, there isn't anything less than great about this place and it's employees. I will definitely visit again.
| 5 | null |
not worth the cost
I really don't feel that this hotel is worth the cost. The rooms are very small and the beds are uncomfortable. The hotel had a bar with various events on the main level and the noise travelled to the room into the early morning. The space was very cramped. It is walkable to various areas, which was convenient but overall I was very disappointed with this hotel particularly considering how expensive the stay there was.
| 2 | null |
I had done my home work and was perfectly satisfied.
If you prefer a sleek, contemporary 4 diamond hotel, you will not be happy at the Hotel Buckminster. It's an older property - historic, really - and somewhat dated and worn. While it was not spotless, I found it to be generally clean;housekeeping was friendly and kept our room in order for the three nights we were there.
My adult son and daughter and I selected the Buck primarily because they offered a two-room suite, the rates seemed reasonable, and the location is good - Kenmore Square, near the T and Fenway Park.
We flew a red-eye from California and arrived at the hotel at 9 AM; not surprisingly, our room was not ready, so we left our luggage and visited Fenway for a tour. We were quite pleased when Kevin on the front desk called to tell us we could check in. We were able to unpack and rest before returning to Fenway for the game.
The Buck has train tracks and the Mass Pike behind and Kenmore Square in front - noisy. Our rooms had doubled pane windows; not sound proof by any means but we had no complaints about the city sounds that filtered through.
The "breakfast" is great, so long as you usually start your day with coffee, juice, fruit and pastries, muffins or bagels. It's an adequate starter, though, and Dunkin Donuts, 7/11 and several other places are nearby if you want more.
The Green Line is right there, or you can walk Comm Ave or Newbury Street to the Pru, Copley Square or Boston Gardens in 20-30 minutes.
Wifi is available for $9 per day.
Everyone we spoke to at the desk was friendly and helpful.
If you can over look a few deficiencies, it's acceptable. I give it a C+ / B- overall, but see it as a good value.
| 3 | null |
Staff unprofessional
The staff of this hotel for sure does not deserve to be in an Intercontinental. Not polite, not professional. Had a very unpleasant stay at it. Though the price is of a multi star hotel, the service is as poor as a 1 star hotel. My complain, twice, about bathtub drainage was never considered, so i had to take baths with water to my knees. I advised the concierge i was expecting a parcel to arrive, on the day of my departure, it happened that the parcel arrived ob time, i was never warned, yhough i asked the concierge about 3 times minimum and always had a negative as an anwer, and the parcel was already there, proven by DHL, and hotel, in an insolent e-mail gave me 24 hours to solve the problem, which i couldn t, so they sent back to sender, without my consent.I had to apologize to store and undo operation. Nightmare!
| 2 | null |
Pretty Standard Hyatt Property
This Hyatt is located right downtown, on Wacker near Michigan Ave and the famous Miracle Mile. It's a great location if you are going to be spending lots of time in the central core of Chicago.
This is a huge hotel, so be prepared for big crowds and lots of commotion. I believe the largest in the City of Chicago and it caters to groups and conferences.
My check-in was uneventful. The clerk was very friendly and helpful, getting me off to my room with no wait. At check out I tried to beat the line and use the kiosks. They weren't working, but a very nice chap at the counter cleared my account quickly.
The room is tastefully decorated in a standard business class hotel contemproary style. It looks like any recently renovated Hyatt, Sheraton, Hilton or Marriott. There was nothing remarkable about the rooms. Comfortable size. Air Conditioning worked very well. Water pressure and temperature were good. Room was clean. Bed was quite comfortable. No noticeable noise transmission from the hall or nearby rooms
Amenities are pretty pricey.....$52 a night for parking, $13 for marginal internet service, and mini bar prices through the roof. I was there 4 nights, however a morning newspaper only appears at my door on two mornings.
Their feature restaurant, Stetson Chop House was closed for renovation. Bistro 151 sits in the center of the main atrium and can be very noisey. Food is average at best and it's pricey. The price of the breakfast is crazy. There's a Starbucks stand in the main atrium that is open 24 hours a day.
| 3 | null |
Well located and efficient
The Inn of Chicago is a great place for those who are not planning on spending too much time at the hotel, but need a clean and comfortable place to sleep while enjoying the magnificent mile. Rush Street, Lakeshore Drive and Michigan Av. are all an easy walk away. The staff is friendly and the service is efficient. I will definitely stay there on my next trip to Chicago.
| 4 | null |
Fifth time staying and happy every time
When we can't get a downtown Chicago hotel (using Priceline's 'Name Your Own Price' option) for under $110, we stay at the Renaissance O'Hare. It is a great facility but there is NOTHING to do within walking distance. If you don't have a car (and most of the time we don't) you are pretty much stuck in the middle of nowhere.
But, for a mere $2.50 you can ride downtown (or buy a three day pass) or get to O'Hare with no trouble at all. Staying right downtown is more fun, but paying $250 a night isn't.
This hotel is clean, the staff is friendly and there is WIFI in the lounge which works so-so. The rooms are large and bright. If you have kids with you, they will love watching the low flying planes coming and going to near-by O'Hare.
| 4 | null |
Way too small!
This is the second time we have stayed at the King George. We were terribly disappointed to be put in a VERY TINY queen bed room. It was so small that two people could not pass by each other around the bed or bathroom. The overhead fan was loud and squeaky. No counter in the bathroom for toiletries. The hotel is very old and noisy. There is only one tiny elevator for 9 floors and can be almost impossible to use if it's a busy day. The staircase is spiral and narrow but we used it each day from our 7th floor room just to be able to get to the lobby without waiting for 20 minutes for the elevator. The decor is nice and the room was very clean. The staff were nice and helpful. Parking across the street is $32 a day. Location is great..right by Union Square. I would probably spend more money and stay somewhere with larger rooms next time.
| 3 | null |
An Oasis in Manhattan: Our New Favorite Hotel
We stayed at The Surrey for three nights in February. It was just wonderful. The lobby is small and elegant with a stylish bar off of it. The folks working check-in are courteous, calm and very friendly. We stayed in their basic room and it was spacious and nicely appointed. They have this cool cocktail service that is really quite reasonable considering that you get 4-5 drinks and an in-room bartender to mix them. The bed was so comfortable and it just felt luxurious. The bathroom had a nice walk-in shower and no tub but was beautiful and immaculate.
Service was so great. I had my shoes shined and they were returned in beautiful boxes, wrapped in tissue. Turn down was a treat (chocolate dipped madeleines and bottled water). These details really make the experience memorable. And although this was a much nicer hotel than we would normally choose, we were always treated like "1 percenters"! A total worthwhile splurge.
The location cannot be beat. First night there we walked into the park and had a classic new York experience: dusk, light snow, Central Park. So romantic! New York is so stimulating and can be exhausting for out-of-towners with ambitious sightseeing agendas! returning to the Surrey in the evening, just felt so marvelous. It was a perfect bubble of UES civilization without being stuffy. We loved walking across the park to the West Side and to the Met, AMNH, the Whitney, the Frick... just paradise.
| 5 | null |
Nice rooms, great staff, unique building
I haven't stayed in Courtyard by Marriott much lately, but based on this experience I will more. I agree with other reviewers that the staff was amazing. Friendly, helpful, and accommodating. The hotel is in an old converted bank that has more character than 99% of hotels. The room doors are even the originals and the meeting rooms are converted vaults. The location is convenient to most downtown places, but its a decent walk to the convention center or baseball stadium. We have a trade show in SD in 2013 and I hope to be at the same hotel.
Rooms: nice and big, very comfortable beds, flat screen TVs, free wired internet (no WiFi that I noticed, but I was always working at the desk). My room was on the 12th floor and had giant windows with a view of the area. Value was very good for the area.
Bathroom: nothing remarkable, but clean and perfectly fine.
Service: From the minute I got there, everyone was friendly and did everything they could to meet my requests. I never felt like a distraction or ignored in any way. I felt like a valued customer.
Location: about 1 mile from the convention center or Petco Park (Padres), tons of restaurants in walking. I didn't have a car (walked everywhere and loved it), but I think parking is somewhat of a hassle and expensive. Probably not much different than any other downtown hotel, I just very rarely stay in downtown hotels. Only bad comment on the location is that its sort of the dirtier end of the Gaslamp area and you should be prepared to be confronted by many homeless people. Some of the stores and restaurants in the immediate area are a bit on the seedy side (pawn shops, dirty little restaurants). If you walk a few blocks more, it gets better. None of this really bothered me, but it may not be what some people expect.
Exercise room: I'd give it 4 stars. Far better than a typical Hampton Inn or Holiday Inn Express closet with some crappy 10 year old treadmill, but I've seen better. The machines were good (maybe 3 treadmills, 1 bike, all with internal TV, weights, etc) but the room was fairly warm even after I asked them to make it cooler. Its also odd that the TVs on the machines only get a few channels.
| 5 | null |
Not a bad hotel but better places in the area
Stayed here for business for a night a couple weeks ago. The hotel was a bit "worn" but was still nice enough. It has all the amenities you would expect of a Hampton but just needs an update.There are nicer places to stay in the area for the money.
| 3 | null |
Clean, good location and price, but I won't stay here again.
So I stayed at the Chandler Inn over Memorial weekend after reading reviews on trip advisor and finding a decent deal online. I was concerned about some of the reviews I read but decided to book it because of the price and location, and that's about what I got. The room was clean and the front desk was very friendly and did a great job of providing customer service.
Although I was not expecting a 5 star hotel, I was very dissapointed to find that the room I got (806) had a musky/humid smell and the mattress was in pretty bad shape. The smell would go away while the AC was on, but it would be back the next day after being out of the room during the day. The mattress wasn't damaged or dirty, it just felt old and out of shape. It was not very comfortable. I wouldn't stay here again mostly because of the mattress. I was in pain after the second night.
To be fair, I didn't complain or ask the front desk to change it, mostly because I spent very little time in the room. However, this is a deal breaker for me and I will stay elsewhere next time.
The Back Bay T station is 2 blocks away, and lots of restaurants and shopping areas are within 5 minute walk, so the location is excellent.
| 2 | null |
Charming with a few hiccups
We stayed at the Sorrento Hotel to be close to Seattle University. The location was great with beautiful St. James Cathedral nearby and lots of great restaurants on Pike. The hotel had a few issues during our stay like the elevator breaking down, lack of housekeeping to clean our room and no staff to cover the lounge. When we notified the staff at the front desk that our room had not been cleaned, the clerk unfortunately responded, "what would you like, some towels?" All other staff were much more accommodating.
The beds were extremely comfortable, the towels plush and new, and the coffee and tea delicious.
| 3 | null |
I Love Boutique Hotels...
I was so pleased that Hotel Contessa allowed us to check-in a couple hours early. We were able to beat the afternoon traffic and get settled in without having to wait in line to check-in. The front desk staff was so pleasant and welcoming. There's so much I can say about this hotel and I'll start with the lavish decor. All the furniture looked brand new and very well maintained. The atrium was nicely decorated for the holidays with an awesome tree. We enjoyed sitting out on the patio with our cocktails next to the Riverwalk. Lastly, the breakfast buffet with the made to order omelet was all very tasty and filling. I had only one concern given how huge our suite was and that was the amount of vanity space they had in our bathroom. I'm used to hotels of this style and expense to have either dual sinks or a vanity long enough for two people to share. I had to curl my hair and put my make-up on in the bedroom, just to give my hubby space to shave. There's only room for one person to utilize the vanity, so just be prepared or asked whether there are rooms with larger sink space. Other than that, we do plan on visiting this lovely hotel again, hopefully sooner than later! :-)
| 4 | null |
good place to stay while in jacksonville
we had a softball tournament near this location. The hotel is located near everything you might need. The staff is very accommodating and friendly. The rooms were great including the beds and lots of pillows.
The breakfast in the morning was also very good. However, we got there at 9:15 and already food was running out. I'm not sure if they didn't anticipate the number of guests, our team alone was close to 50 people.
Overall it was a good hotel. We would stay here again if in the area.
| 4 | null |
Reasonable Option
I travel through Chicago usually one or two times a month. This hotel has popped up a few times with some great last minute deals. The rooms are pleasant and efficient, no over the top elegance, but hey, it's a reasonable room for under $150 a night. The staff is very friendly, and you are in short walking distance to Starbucks, Dunkin Donuts, and dozens of restaurants and bars. Michigan Avenue is an easy 2-3 minute walk from the hotel. Overall, I'd say give it a chance at least once if you're not looking for anything terribly fancy. Enjoy! -BestReviewsAround
| 3 | null |
Great location, easy to get to from Midway, just off the river downtown
It's right next to the House of Blues, Marina Place (remember from The Bob Newhart Show?), Smith and Wollensky, the river. If you walked off the street you wouldn't stay here because it's so fancy you'd be sure you couldn't afford it. But it's not outrageous. Better than that--my cheap company let me stay here. There's a little business center behind the concierge desk (I like a place that has a concierge) where I printed my boarding pass. There is wi-fi in the room but not free. Sigh. The room itself was very nice with top-notch furniture and bed. Bathroom also very nice. Everything clean. I took the Orange Line train from Midway, got off at Clark/Lake and walked to the hotel. Maybe 7-minute walk and it was a beautiful day.
| 5 | null |
price and localization are good
The price and localization of the hotel were good. Near Columbus circle and central park, not far from times square. The rooms are quite small but the hotel is safe and clean. That's the most important thing in Manhattan I think. No bugs and no rats. These are what I am expecting from a hotel when I am staying with my family for a short period.
| 4 | null |
Should have been a five but
We love kimpton and would always look to book there before anywhere else. The hotel itself has a fantastic location, the facilities are great, and staff friendly. Has a pool although we did not use it. The rooms themselves are a good size very clean and modern and we had a great view from our "quiet room" on 16th floor. We stayed 2 nights.
However, we felt quite let down by a couple of things that spoiled our stay but would not stop us recommending the hotel and we would stay here again. Firstly. We had a rude awakening by the housekeeping staff trying to gain access to our room at 8.30 am. We do not think that is too late to rise, and did not think it would be necessary to have the "dreaming note on the door" but we were woken earlier than planned, which was disappointing with the jet lag.
Next the wifi stopped working that night, we were then told it was fixed, unfortunately it was not, I had to go along the corridor about 50 yds to get connection, then could remain connected in my room for between 2 and 20 min before losing it again, not the end of the world but a pain. At least the Internet was free as an in touch member, but having had free Internet for every night of our 8 week trip this was the only place we had a problem.
Next the very loud "housekeeping" shout at about 11.30pm to an adjacent room, did they have to shout that loud as to disturb us?
Lastly rude awakening 2 on our second morning, fortunately not kimptons fauly but another guest trying to get in the wrong room!
| 2 | null |
Ok
The Heartbreak Hotel was not what I've expected. The Best Western that we previously stayed at the night before was much better/cleaner for less the $$. Overall the hotel is poorly maintained. We stayed in the King Suite for 2 nights. The toilet had pieces of wood supporting the bottom of it. The walls were eaten up. We found a big black bug crawling in the bedroom ceiling. The main elevator was not working the whole time. Maybe if the staff cared about their jobs, the hotel would be a better place. The hot breakfast was ok. AND THE MOST IMPORTANT PROBLEM THIS HOTEL LACKED WAS WIFI. After reading several earlier post, they haven't had WIFI for awhile. Maybe it was the hotels plan not to have WIFI so that customers will not complain on trip advisor or hotel.com during their stay. LOL....The computers (2) in the business area were very slow and did not have the latest software/antivirus. The food in the Jungle Room is ok, need to add more selections. I will definitely think twice before staying here.
| 3 | null |
Another great Chicago weekend!!
I love Chicago! The location of the W is great, 1/2 block to the train, buses, easy to get a cab, walgreens, starbucks , au bon pain, etc.. large garage just around the corner if you have a car; also FYI it is directly across from the JW Marriott.
Everyone at the W was so friendly and accommodating. Eden the concierge was very helpful and went out of her way to pick up tix for us after she got off work! Thanks again Eden!!
Our first room was beautiful but way too small, esp. the closet. We phoned down and after a short while they were able to accommodate us with a larger room that met our needs perfectly.
| 4 | null |
Very Clean
This is the first time I have stayed at this hotel. I usually stay at hotels with a little more and a little more expensive. I have to tell you I really loved staying here. The room was very clean and the bathroom was clean. I usually remove bed covers when I stay at a hotel because you never know who may have stayed there before you. Also hotels are notorious for not washing the comforter.
This was not the case this time. I did not pull out my own bed covers at all. I do however have two complaints and one suggestion if you stay here. I’m not saying that all the rooms have this problem but the Iron in my room leaked while I was ironing my pants for a class the next day. Also the centennial breakfast is a little on the skimpy side. Don’t get me wrong the food is what you expect for a continual breakfast. The briskets that you can get thought are of the same type that can be found at a convent store. Please have the kitchen prepare the biscuits next time and then have someone there to serve them. The beagle I had was great.
Now for a suggestion if you decide to stay here. Try to get a room located in the rear of the hotel. There is a major road in front and a major road on the side. My room was in the front and I heard every car that went by. Loud mufflers are definitely in again.
But by far this hotel was great; the customer service was great and friendly. About 30 min after I settled down they called me on the phone to see if everything was to my liking. That’s great service. I didn’t know about the road thing till I tried to go to sleep. Defiantly stay here
| 4 | null |
Cute Stay
I am a fan of Kimpton hotels. I love that they are boutique and trendy. The location is perfect. You can walk anywhere and it is just a 10 minute walk to The Market place. Tulio's attached is located just off the lobby should you want a cocktail or a meal. It was a good stay.
| 4 | null |
We anticipated a better experience.
Great location but that is about all I can really say that was good about the hotel. We chose to park at the lot a half a block down from the hotel that was $17 dollars less per day than the hotel charge. Our room was not ready upon check in so we had to check our bags with the bellman and wait until we received a phone call five hours later when our room was ready. So we had to take our bags back to the first floor ourselves since the entrance of the hotel is on the first floor and the check-in desk is on the 2nd floor. The system to use the elevators and door locks needs a lot of work! Every time we got in an elevator with other guests there was a difficulty with the magnetic key cards, and it got amusing as guests were riding the elevators trying to get them to stop at their chosen floors. The same was with how frustrating it was to get into the gym. Someone put a prop to keep the gym door open because the key never would not open the gym door. The pool is very shallow and small and not very good for exercise or even relaxation. The housekeeping is lacking: they came late and only left us three towels for three people. They didn’t even put away the iron or ironing board. Their ‘Corner King” room was a triangle shape and very awkward. The bed and pull out couch are right next to each other due to the awkward shape of the room. The towels are thin and small. The bed sheets smelled like BO. The TV had horrible reception and was a 1970’s boob tube. Check out was old style, we had to go to the desk again... not very advanced.
| 1 | null |
A traumatic night.
This is the worst experience in my life in a hotel. When I booked this room I expected microwave, fridge etc. It was nothing that I had paid for. They put me in a handicapped room which I didn't ask for or pay for on expedia. Come to find out Microtel considers a handicapped room as a regular room. Then I went to take a shower and the shower head flew off where it was hanging above my head and it hit me on the top of the head. I ended up with a headache and dizziness. On inspection of the holder for the shower head I saw the left part of the holder was previously broken off so of course the water pressure threw it off when I was showering. I took pictures. The night staff did nothing but look at it and write a note for the morning staff. I requested to speak to the manager when he got in. He came to the room and said it was a handicapped room and it was hooked on the side hook and I said no it wasn't. It was hooked on metal looking shower head holder. The manager went to take it off the hook and the other side broke off right there. He argued with me saying it was a handicapped room and I kept telling him I was not told it was handicapped when I booked it and it is not what I paid for. I went to the front desk and asked for an insurance accident form and he told me they don't have any and the insurance company was closed. They took my info and that's all. No refund. Partial or otherwise. No empathy what so ever. What kind of a manager argues with a customer? I will never go to a Microtel again! Unsafe conditions.
| 1 | null |
OK. might be better off at the Marriott.
Smaller footprint hotel close to Boston, of course a great spot for tourist things to do and close to many attractions. Hotel itself, not bad, maybe a little worn. The bar is OK, not great. the rooms are good sized and have premium hilton bedding which is nice. Just, for the life of me, i cant figure out why hotels haven't figured out that people want fans that dont come on and off all night. i had two of the worst nights ever due to this problem. Poor adjustability. Other than that, acceptable, and basically clean, modern baths and stuff. No comment on gym or pool as i did not use these this time around.
| 3 | null |
LOVE LOVE LOVE!
We stayed here because it was one of the cheaper hotels we could find, that was still nice. When we got there, everything exceeded our expectations. We stayed on the 10th floor, so it was nice an quiet. The rooms were beautiful and full of fun stuff to play with (loved the TV in the mirror!), the staff was the friendliest people I have ever met in any hotel I have every stayed in and anything that was needed was brought/done right away with no hesitation. The Toshi lounge downstairs was a cool place to hang out and the location was great. There are a couple of subway stops really close by (less than a 2 min walk) and it was super easy to get anywhere from the hotel. I don't think I would stay anywhere else when revisiting NYC.
| 5 | null |
Worst hotel experience I ever had
I am currently staying at this hotel, and i would like to share with you the humiliating experience i had in checking in. I approached the receptionist, she did not greet me or smile. I started looking for my travel documents and she asked me weather i was a student (quite a weird question since I'm a 30 years old business women). It turns out Expedia misspelled my name, so she could not find it. she asked me when did I make the reservation, and I handed her a printed confirmation. For a few minutes she looked for it, not telling me what's going on just mumbling "no, no reservation". At that point i asked to speak to a manager. The manger seemed angry for calling her. she said I was already being taken care off, and I should sit and wait. Finally my reservation was found, again no smile, a kind word or any apology. manger and receptionist were rude and unwelcoming. I felt very offended by them and actually started tearing up in the elevator. Room is tiny, dark and old. bellow average for NYC standard. My family stayed here last month in a much nicer room. I went down again for a different person and asked to get another room. First receptionist saw me, came up and told I already got an upgrade (?!) and "you get what you pay for", Never again New Yorker hotel, until you learn to treat your guests like welcomed customers. beware!
| 1 | null |
Not an airport hotel!
I booked this hotel because I wanted to use my Marriott points and it claimed to be "an airport hotel". I felt very deceived because it was not near to the airport at all. Its about a 25 minute drive to the airport. They offer a shuttle to DIA which is why they can label themselves that way (according to the deck clerk). It is in an older, industrial neighborhood which I would have been uncomfortable in without my husband. It is also near a train yard and we heard 3 loud trains through the night which woke us up. No wonder there were earplugs in the bathroom. The hotel has been remodeled in the past few years, so it is clean and updated with the decor. I would not stay here again. If you are looking for proximity to the airport, you would be better looking for something else (specifically on Tower Drive).
| 2 | null |
Small room with no washroom privacy
The hotel is in a convenient area of Midtown - a 10 minute walk to Penn station which is handy if you fly into Newark airport or if you've got tickets to see a New York giants game and lies between Little Korea and the Flatiron district, which have lots of restaurants (although there are few cafes to choose from in the surrounding 2 blocks). The lobby was beautiful. Our room was small and the bathroom was little more than a niche in the wall! I'm short and when I closed the sliding door, my knees were touching the door as I sat on the toilet. Add to that the fact that the bed is inches from the washroom (no side table) and you get some idea of the size of the room. Also both the door to the washroom and the wall of the washroom is glass that is "mildly" frosted which meant I couldn't let my sister into the room because my husband was in the shower and you can see EVERYTHING through that glass wall. If you stay here with a friend, you'd better be comfortable with seeing them naked or seeing them sitting on the toilet. There are several midtown hotels I've stayed in that are larger and without this issue so I won't be returning here.
| 3 | null |
Clean and central, no frills
I had expected worse. But my room was okay: No frills but clean. Bathroom small but with fairly new fittings. No complaints here. The tube passes by very closely, so be prepared to hear every train rumble along. I had no major problems and no special desires - so i canmnot say much about the staff at the reception desk. They did not seem to be overenthusiastic. Breakfast can be had in an adjacent coffee shop. Nothing to write home about, but this is a rather decent place very close to Michigan Ave and the rest of downtown.
| 3 | null |
What a "WOW" Hotel
Modern, Cool, Hip and by far the best Starwood Experience in Boston! I spend about 100 nights per year in a hotel. In fact, spent more time in hotels so far this year than at home! We were greeted by a smiling and helpful staff. Since it was a Sunday Night, and occupancy was probably not at its highest, (and being Gold Preferred does not hurt), we received an upgrade to a WOW suite. Everything about it was WOW! Plus, the front desk, knowing we were watching football, sent up a very nice snack for us. This was not expected and much appreciated.
Upsides - Helpful front desk. They anticipate your needs. Rooms are hip, modern and have great showers and bathroom amenities. Workout room has very good equipment. Views from rooms are good. Convenient to theatre district, shopping, and Boston Common.
Downsides - $ 46. for valet parking. You can park in lot across street if you want to save money.
I will only stay at this hotel when I go to Boston again.
| 5 | null |
Not Up to Embassy Suites Standard
My husband and I stayed at the LAX Embassy Suites as we arrived at 9pm LA time, midnight east coast time. We selected the Embassy Suites because with the time change, we find a suite helpful. However, our room might as well not have been a suite. The sink was positioned so that using it required lighting up the bedroom, just what we wanted to avoid. I think this might have been a handicapped access room which was the reason. We noticed this when we arrived, but did not want to start changing rooms at that hour. However, an hour later, we discovered the toilet functioned sporadically. (My husband investigated and discovered it was missing a piece inside.) Again, at 1am our time, we didn't want to change rooms and made do. However, we shouldn't have had to! I definitely felt that I should have been warned about this room as we do not require handicapped access, and it was very inconvenient for a couple.
On a less important note, check-in was a bit odd. The person checking us in made some unusual remarks about our clothes. These were compliments, but a bit off. (At first we thought that this was just easterners response to California manners, but didn't experience this anywhere else.
| 2 | null |
A standard, value for money, airport hotel
Normally when nightstopping at LAX, I'd stay in the Hilton or Marriott, but both were charging massive amounts of money - so I booked in to the Crowne Plaza for $100 less than either the Marriott or HIlton were charging.
There was a long line at check in, which I was able to by pass thanks to my newly acquired Gold status with Priority Club. That did not stop the reception agent barking at me that I needed to be a Priority Club Elite member to use the special desk - once I confirmed that I was, his manner improved considerably.
I was upgraded to the Club floor, with access to possibly the smallest Club lounge I have ever seen - I tried to use the Club for breakfast (apparently there is continental available) but it was so busy that I elected to walk up the road to Dennys. Probably a less healthy breakfast, but at least I got some exercise with the walk!
My room was fine - nothing special. The TV remote was a bit shonky, but the bed, whilst firm, was comfortable and I slept well. Even after travelling from London, the comfort of the bed prevented me from waking at 5am like I normally do on my first morning in the US. When I did awake, I was able to use the free wireless to catch up on work.
The bathroom was OK. The bath tub demonstrated my pet hate - one or two stray hairs from a previous guest were present....nasty! Towels were fluffy and soft, and amenities were generally good. Only generally, because the coffee in the coffee machine was the same nasty coffee I experienced in a previous stay in a Holiday Inn in Front Royal (see previous review).
All in all, for the price paid, I could not really complain. Make sure tubs are cleaned properly, and enlarge the club lounge, and the score would be better.
| 3 | null |
Beautiful hotel and room, only marred by noisy old air conditioning
Stayed here on business for a conference. Location is easy walk to Convention Center. Hotel lobby is beautiful, front desk staff outstanding. The room was good sized, comfortable bed. the only problem was that when the cooling system kicked on, it was so loud that it would wake me up with a start. I didn't complain, assumed the problem was throughout the hotel. I ate breakfast twice in the restaurant which was very good.
| 4 | null |
LA Business Trip
It was OK. Nothing spectacular for a high end hotel. I was on a corporate rate, so the value was good. I didn't pay anywhere near what some of the reviews quote, which is pretty good for a downtown LA hotel. Proximity to my meeting was excellent. The area has lots of nice (expensive) restaurants. The hotel is a bit dated, but they try to keep it fresh. Service was good. The Westin "heavenly bed" experience was a bit off. Didn't have the full pillow top I am accustom to. It was comfortable, but just a bit south of "heaven."
Oh yes, the 35th floor - LA Prime. I tried it on the last night of my stay. Ordered the Porterhouse with all the sides. Longhorn quality at Ruth's Chris (+) price. They cooked it just as I ordered. It would have been nice if it came out a tad bit warmer than room temperature (no, it wasn't rare). Sides were just fine - not spectacular - just fine. $13 for a salad, $8 for a standard baked potato, $9 for asparagus. The Porterhouse, $58. Could get the whole meal at Outback or Longhorn for about $30.
Reading the reviews about the cost of parking made me happy I used SuperShuttle to and from the airport. Round trip on SuperShuttle is cheaper than their one day valet fee.
| 3 | null |
Health hazard
I had to demand a new hotel room twice. It was late by the time I checked into the resort. I opened the door and discovered there was no power in the room. The light from outside also revealed food and stains on the walls. My husband demanded a new clean room with power. The second room had food and stains smeared on the walls. The drawers and table were broken. I pulled back the blankets on the bed and discovered mold growing on the bed! The sheets were also stained badly. My husband explained the situation at the front desk and again demanded a different room. The wall in the kitchen of the third room was stained. The stain appeared as though an animal (hopefully not a person) had urinated on the wall. The sink was rusted and contained chunks of a green substance. The couch was torn. My parents were also staying at the hotel. There room was similar. I offered to share our room with them. After thoroughly checking the pull out bed I discovered brown smears all over the sheets. The sheets on the bed were also stained. The lamps in the room contained thick layers of dust and cobwebs. In the morning I stepped outside and saw the house keeper. She was carrying a medium size canvas bag to clean rooms. I do not believe the house keepers change the sheets ever. Nor do I believe they actually clean anything! I was very disgusted with the entire experience. I honestly do believe health regulations are not being upheld at this hotel! Mold on the bed and food smeared on the wall. How can this place pass health regulations? The pictures presented online at the resort website are not the actual rooms available.
| 1 | null |
Good.....but thin walls
The hotel is in a great location and has a number of amenites. Didn't eat at the steak restaurant but it looked good - perhaps this summer when I'm back. There is a crowded place in the lobby where you can get breakfast stuff like yogurt, coffee and muffins but it isn't cheap. There are stores nearby if you plan ahead you can get these items for less than half of what they charge.
The room is nice, although there was no bathroom fan but the room didn't fog up so perhaps there is some sort of ventilation system that is 'stealth'.
The only real complaint - that others have mentioned - is that the walls ARE very thin. The first night it didn't matter as there was a quiet person next door but the next nights were noticed. Ear plugs help.
I'm not sure if there is a pool - the review asks me to rate it. I didn't see one but perhaps it was outside or I was just clueless.
| 4 | null |
WOW! Won't go there again!
The hotel itself was very nice; new carpet, bed was comfortable, pool was adequate. The towels need to be replaced, old and thin. The lighting in the room (king) could be better. And did I mention the crappy TV??!?! It's the 26 inch boob tube--unbelievable in this day and age and PRICE for a room!
Also, we were on the 7th floor and heard EVERY DOOR SLAM up and down the hallway the ENTIRE TWO NIGHTS!!!
The first problem we had was with the staff, mainly the evening staff!! When we checked in at 11pm (after driving 14 hours from Mt Rushmore), NOT ONE PERSON welcomed us to the hotel. Granted, I looked a fright I'm sure, after that long in the car. However, the "too cool for school" staff they have working the evening shift (from the valet to the front desk) needs some lessons in hospitality and courtesy. There are hundreds of other hotels to stay at in Chicago, and you can believe I will choose another brand the next visit!!!
In addition to the rude staff, the valets didn't pay attention to how to disarm our security system on our vehicle and instead disabled the entire engine by repeatedly trying the crank the engine (with the security still armed). He then JUMPED OUR CAR WITHOUT OUR KNOWLEDGE and managed to completely KILL ALL ELECTRIC in our car, to include the windows and air conditioner!!! However, no one brought it to our attention, so when we got in the car to leave, nothing worked!!! It took getting the hotel manager and the VALET OWNER to finally get someone concerned. The valet OWNER did take us to a garage and we got it fixed in about 4 hours, but what a hassle! Not to mention, that no one on the valet staff was even a bit concerned of our predicament till we told them we were not leaving the hotel with our car in that shape. The best service we got was from the bell staff, they were AWESOME, all the way around and should definitely teach the others some lessons!
| 1 | null |
Grim
The lobby and the facade of this hotel don't look bad at all, but our room was grim. It reminded me of the dorm room at my under-funded state university. Yet at least the sheets on the bed in my dorm room actually fit and the comforter or duvet was not designed for a much smaller bed. For that matter, the dorm room's heat source did not blow hot air on my head as I slept. The heater in my room at this hotel was right by the bed.
I wouldn't say that my hotel room was dirty, but the furniture was cheap and old, and the bathroom was shabby. I just love stepping into a shower and placing my feet on some grungy non-slip matting. The shower curtain rings were too small for the rod, so I couldn't actually close the curtain. The depressing yellow walls throughout the room were banged up as well.
I like old hotels. I get that the rooms might be small and the bathrooms quirky. I've stayed at the Boston Park Plaza Hotel, which is also an older hotel. Yet my room at the Park Plaza was a palace compared to this depressing little hole.
We couldn't wait to leave and noticed that no one at the front desk asked us if we had enjoyed our stay. Why ask a question when you already know the answer?
| 2 | null |
Worst night's sleep at a hotel in 30 years
My dear departed Aunt June once reserved a room for my wife and me at a "nice bed and breakfast" in Port Sanilac, MI. Upon arrival, we found it was one of two rooms over a biker bar. The loud music from downstairs filled our room, and the bar patrons kept trying our door until closing time at 2:00 a.m.
Since then, if we have a poor hotel experience, we like to console ourselves by saying, "At least it wasn't Port Sanilac".
Well, I have a new second-place finisher. Still not as bad as Port Sanilac, but definitely close.
The shocker is that it's a gorgeous, premium hotel, very spacious and classy. My well-appointed suite was spotless and in great shape. The hotel is very well soundproofed; I never heard a single jet fly over, despite being directly under the landing pattern for O'Hare. It's a top flight facility.
Yet, on the evening of my stay, the after-hours noise and commotion on my floor were completely unacceptable. People were slamming doors, going up and down the corridor speaking loudly and using profanity. This went on from 10:30pm to 1:00am. According to the front desk, the hotel received repeated complaints about the noisy parties, and eventually ejected them from the hotel. Too bad they took 2.5 hours to respond. By the time 1:00am rolled around after enduring hours of this nonsense, my night was ruined.
The first desk clerk I mentioned this to actually bristled at me. This too was completely unacceptable.
It's too bad that the staff's concern for quality at this hotel doesn't rise to the same standard as their excellent facility.
| 2 | null |
Austin lacking in service, breakfast and location
This motel is new and the rooms are big and comfortable. However, the staff seems really incompetent and rude. The breakfast service was awful, you had to ask for everything and still the waffle machine was out of service every time, there were no bagels and the juices and the coffee were extremely diluted. It was a short ride to Austin downtown, where there is not that much to see or to do. Skip this place. Best Western, how about an Audit about this place?
| 2 | null |
dirty, and noisy but friendly staff
My first room was not clean so I was moved to the another room, which was extremely noisy (leaky windows). So I asked to move to the another room. At this room I did not have any shampoo. Chair was dirty (shower as well).
+ Front Desk Staff
| 2 | null |
Going down hill
I have stayed at this property in the past and had a good experience but it is going down hill.
We had to ask for another room when our first room smelled of cigarette smoke.
The tub liner was separating from the tub and had filled with water from previous showers (disgusting.) taking a shower was a bit like standing on a trampoline. We spoke with the front desk and they said the problem was known and they would have maintenance suck the water out which should make it fine for one night. I asked them to wait until the afternoon as we were still getting ready for the day. My wife was still getting ready in the room when maintenance tried to enter (ignoring the "do not disturb")
We returned to the room in the afternoon to rest. This was impossible as there was a loud noise coming from the walls, maybe caused by water but who knows. The sound was like a power drill coming through the headboard. The front desk staff tried to help but said they could not locate the source of the noise. Several per guests had also come down to find out what as going on.
We asked to check out and not be charged for the second night which they did. They didn't make any effort to help or figure out a way to get us to stay. We found a nicer, cheaper place across mopac.
I won't be staying here again.
| 2 | null |
Not impressed
This was our 3rd stay at the James. We booked a room on the higher floor and paid quite a bit for a view we did not get (we were put on the 10th floor, the hotel has 16 floors and rooms start on the 3rd floor)...when I asked the receptionist why we were put on this low floor, I was told that high floor rooms start on the 10th floor (I wonder if they always say that higher floor rooms start on the floor they put you in). Rooms were clean and spacious (for New York stardards). Was not at all impressed by the service: concierge on the ground floor never greets guests (although they see you walking pass they act like they do not see you) or will not open doors. Does it take so much to offer a better service? It's not that we are talking about a 2* hotel here and the hotel is quite pricey.
There were some good points at the hotel: we received a complimentary later check-out (but the downside was that the cleaner knocked on our room 5 times from 1.00-2.00 which was extremely annoying since we wanted to shower before our long flight). Guest services was OUTSTANDNING: Christie and Nicole went out of their way to answer all our questions and resolve any issues (I would have rated this hotel as "poor" if not for both of them) and if not for the excellent guest services, I do not think I would book this hotel again.
| 3 | null |
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