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Poor attitude of staff
Fantastic location and breath taking views from the rooms. However discourteous and rude staff spoil the entire experience. Especially the doormen and the bell staff. They first try to con you into taking a private car...then a town car or something and if you refuse then they misbehave and are extremely rude. Terrible experience....especially for such a large and reputed hotel chain!
| 1 | null |
Great Hotel in Boston at reasonable rates
Great location for the Red Sox as well as for all transport into the city. Hotel is old but really nice, rooms are spacious and clean. Breakfast is served in a seemingly disused Japanese Restaurant with access from the foyer, adequate fare to start the day if you can find somewhere to sit.
| 4 | null |
Renovations Needed
The lobby area is very nice and the rooms were clean. The staff super helpful and friendly and the food was great. However, I stayed on the 5th floor and the hallway was a disater, the carpet was filthy dirty and torn, the walls were literaly coming apart in spots, there was no air conditioning in the halls and there was lots of miscellanous noise from the thin walls.
| 2 | null |
Royal Treatment
From the doorman at the beautiful golden door to the conceriage to the pool in the sky, to the grand buffet under the stained glass dome in the Garden Court, we loved everything about this hotel. As everyone has written before, the staff is beyond courteous and extremely friendly. The attendant at the spa/pool was very welcoming with chilled water bottles, freshly folded towels and crisp apples. Everyone we dealt with at the conceriage desk was informative and knowledgeable, and could even tell we didn't want a lot of extra information, just wanted our questions answered. The hotel itself is gorgeous, but then we love older hotels for all the history and special decor. We did upgrade to get a larger room, and it was plenty big enough. The bath was large and well appointed with upscale bath products. The location was great with cable cars and buses right in front as well as the BART. We didn't take the BART but it was there. There are enough stores, restaurants, lounges open in the evening that it didn't feel closed up and quiet and night, which I was expecting. Like everywhere we visited in SF, there were many homeless looking for money and cigarettes in the area. The buffet in the Garden Court was expensive, but also very good, as was the service. We would recommend this to anyone who prefers the style of an older hotel and excellent service.
| 5 | null |
The Staff are outstanding!
The last call on our trip for our Silver Anniversary. The staff at this hotel really do deserve a mention. Despite all the hotels in the U.S. exceeding my expectations, the people here are helpful, sincere and so friendly that you just wish you could go back again and again. The rooms were ok and a decent size with comfortable bed but a slightly too noisy air-con.....never mind...have an extra beer and you won't hear it!
| 5 | null |
Eh, not bad
I booked this hotel through Expedia before reading the reviews on tripadvisor and was really worried. I was expecting homeless people roaming around and who knows what else. It wasn't like that at all, in fact we saw a security guard both nights we were there and it all seemed relatively safe. It was a cheaper hotel and it showed so we went in with low expectations. The pool was good but on Saturday night it seemed like people were letting non-guests in, which made us uncomfortable so we left. We were in a Jr. Suite which had an interesting layout but was kind of cool.
The downsides were that we were right next to the housekeeping room so our wall was hit frequently during the cleaning rush. Also, there's a fan that connects the living area to the bedroom that brings the cool air in that needs a cleaning. We would come back to our room with chunks of dust that was blown right onto our pillows. Pretty gross.
Other than that it seemd like a cheap hotel that was near some good stuff. If you're not too picky it will probably be fine.
| 3 | null |
Fantastic Hotel... but a bit disorienting
This is a fantastic hotel if you are on business in Los Angeles. The Bonaventure has newly renovated rooms which are very spacious. Great restaurants, great bar, great pool, fun elevators, etc... The only issue is the constant disorienting feeling you get trying to get to your room from the four colored elevators. If you don't mind this minor inconvenience, I would recommend this hotel and I would gladly stay here again on my next visit to downtown Los Angeles.
| 4 | null |
Just ok--welcome to LA
This place is just ok. We did have a roach in our room. The breakfast was just mass produced hotel stuff. The room was clean, as far as we could tell. We didn't have a problem with noise. And, it was pretty close to Hollywood. It's in an okay area, but you are in LA, so ya' know, be prepared!
| 3 | null |
Just what I needed in Manhattan
All I had to go on were the reviews and its location. I needed to be somewhere within a easy walk of Times Square, close to Javits Convention center and within a tight budget. The Hampton Inn Manhattan South was this and more of what I forgot I needed like a good nights sleep and a friendly staff. As soon as I walked in I was greeted by the manager. He said we have the room type you requested waiting. My only request was a quiet room and in New York, I know this is a tought request. The room was very quiet. I was not on the street side so that may have helped. It was a perfect location for my needs. I heard some complaints about the elevators but I found that it was not that much of a problem. The room itself was plenty roomy for a New York Hotel. The breakfast was good enough and the staff kept things clean and had a good attitude. I wouldnt hesitate a bit to stay at this hotel again.
| 5 | null |
Pricey but nice
Stayed in a full ocean view room with a beautiful view of the pacific ocean. Nice room with great looking furnishings. Only drawback if you leave the patio door open the air conditioning shuts down. The do go green at this hotel. Not impressed with the breakfast room, can be improved. If you eat outside their is a fly problem.If you drive or rent a car pay the 22.00 dollar parking a night, since their is very little parking available. It is underground and you can come and go as you please, it is also secured. You can walk to many restaurants in the area.
| 5 | null |
Not the best Quality Inn....
I would say you get what you paid for, but my brother-in-law paid the same price staying at a different Quality Inn and his hotel was WAY better than ours. Walking into the lobby it smelled weird (old building). We walked in the room and you can tell the hotel is old. Our phone was not working. I had picked it up to call the front desk to ask for something and it was dead. I checked the back to make sure it was connected, which it was, the phone was just old and broken. Once I called the front desk from my cell and mentioned that our phone was broken they offered to send maintenance to replace it. The breakfast was ok (scrambled eggs, sausage, biscuits & gravy, waffles, bagels, muffins, toast, milk, orange juice, and watered down coffee). Location of the hotel was not the best. Overall, I would NOT stay here again.
| 2 | null |
Great Location, Really Loud
Most visits to Seattle I have stayed with family, or out on Bainbridge Island, so this was my first time in a downtown hotel for business. The Grand Hyatt had a great location, easy walking distance to shops, restaurants, and my meetings. It's diagonally across the street from Pacific Place (high-end mall), about two blocks from the flagship Nordstrom, and maybe 10 minutes to Pike Place.
My deluxe king room had a nice layout, huge bathroom, and very cool automatic blinds. The room itself, though, had no convenient power outlets for charging electronics or using a laptop. I wound up charging my phone in the bathroom and putting my iPad on the floor.
My room was on a lower floor, and the windows were not the most soundproof. Traffic noise did not really bother me, but there was a steady, loud hum (perhaps from the air conditioner unit at the movie theater across the street) that persisted for the three nights of my visit. The first night, I found it hard to sleep, but I adapted after a few nights.
Overall, it's a nice hotel in a great location, but I wish it had better soundproofing.
| 4 | null |
Great value even better location
This hotel was great for our family’s trip. They were able to accommodate all nine of us into two rooms and everyone was comfortable. Not to mention that we were side by side this allowed us to open both interior doors to make the room’s one giant room. It was also very clean (no bed bugs) and quite. We enjoyed our stay. Don’t be afraid to bring groceries you will since you will have a full kitchen with a refrigerator, stove, dishes, and dishwasher. Also the best part is that it is short walk to the metro station or if you like to walk five or so walking distance streets from the Mall and Monuments.
| 5 | null |
Historic place, but you do pay for it
I read several comments about the great experience on the "gold floor". Well, maybe I was on the silver or copper or whatever other floor, but where was the service of this super great hotel?? The room itself was large and ok, with a huge bathroom, but lacking those details you find in some other 5*/luxury hotels. For instance, why was the TV so small and so far away from the bed, where was the free wifi customary in some 100-dollar-a-night hotels, why do they charge you nearly 20 dollars with tax for a mere bottle of water, while you paid 500 dollars for the night etc ?
Then the breakfast. Why would I have to argue for 10 minutes with the waiter because I wanted to seat at a 4-person table (yes, I admit I was on my own, but with a large newspaper) when there was no-one (yes, no-one) else in the large restaurant ?
But true, apart from that you are in a heritage place...... Is that worth the price? For me no. When I read that this hotel is worth going to because the bed is comfy and the breakfast is good, plus you have lobster rolls at cocktail time, I personally prefer to find another hotel with as decent beds and breakfast, but better attention to me and better value. And you are even not in the historical center.
| 2 | null |
Another great experience!
Our 2nd visit to this lovely hotel. What a perfect spot to spend a special occasion visit to New York! The rooms are quiet, well-appointed. Beds are SOOO comfy. Nice to have the convenience of a fully-equipped kitchenette, as well. Location is close to the 72nd and 79th street subways, so access to to Broadway ( or wherever ) is so easy! Several gourmet markets nearby. Starbucks next door. Cafe Viand adjacent to hotel. Zabars up the street. Staff is friendly and accommodating. This will be our new home away from home when in New York City.
| 5 | null |
Good for Columbus Airport
Columbus bites for decent Hilton properties so I was happy when I stumbled on this one. I've stayed all over; HGI Airport, Hilton downtown, dumpy Hamptons that are being completely remodeled as we speak, but I have found one that remotely resembled what should pass as even acceptable. Not perfect mind you but good for Scumlumbus . . . :). Yes the food stinks but who stays at a hotel for the free food anyway? Room was clean and quiet, TV's were flat panel and there's lot's of room. It's also in a much nicer area of the airport district. Decent workout area as well.
| 3 | null |
Not great - no a/c when wanted!
I went with my mom this week - the hotel is very shabby, the furniture in our room seriously needs to get put out to pasture. What's more, the room was so hot when we got in - so we go to the thermostat and put it down and start the fan and figure by the time we get back from dinner it'll be fine. We get back from dinner and it's even warmer! We call down and they tell us that they have turned off the a/c because they're turning on the heat for the winter months. So we get no a/c! So the girl tells us to open our windows in order to get fresh air - which open out onto the *very busy* parkway full of cars, honking, ambulances, and police. No matter how late it is, there's the noise! What the hell kind of hotel is this!? I live in Canada and none of our hotels prevent us from having a cool room if we would like it no matter what time of the year! This is ridiculous and so is this hotel. I had come here based on reviews and that it was supposed to be a worthy establishment - not.ever.coming.again.
| 2 | null |
Tired old hotel, but great location
I stayed at this hotel for three nights when I was last in Washington DC. This is the first Holiday Inn that I've ever visited that has let me down.
When I arrived for check-in I was told that the room was not ready and that I would have to wait another hour before I could check in. A scowling bellhop reluctantly took my bag and stored it so that I wouldn't need to carry it around while waiting for the room, I handed him a tip and received a grunt in return. I returned an hour later to attempt to check in again and the room still wasn't ready.
The room itself appeared to still have its original early 1980s furnishings, which some people might find quaint or endearing. What wasn't endearing though was the Cold War-era air-conditioner in the room, which was as loud as an idling truck. The one wink to modernity was a large flat screen television near the bed, however it would frequently cut out mid-programme and display a forlorn "No Signal" message.
The room also had free WiFi, ironically though the signal was only strong enough to be usable on one side of the room: the side without the desk. Fine if you want to surf the web in bed, not so useful if you need to get some work done.
The room was clean except for one pillow that had what appeared to be a dime-sized blood stain on it. I put it aside so that Housekeeping would see it and wash it (or at least change the pillow case) only to return in the evening to find they'd put it straight back on the bed - stain and all.
HOWEVER... my stay wasn't all bad.
- The hotel is in an excellent location, literally 5 minutes walk from The Mall and the Smithsonian Air & Space museum.
- I ordered a room service dinner on the first night and the food was superb - my compliments to the chef!
- Aside from the one cranky bellhop I encountered, the staff were all nice and easy to deal with.
All things considered, would I stay here again? Probably not.
| 2 | null |
nasty old property
i would not recommend this property. The property is old and out dated. We stayed here by using priceline.com we named our own price and was suppose to be a 3 star property. We payed 79.00 per night. This was not a 3 star property. We had to remove the comforter that was stained as soon as we got in...there was mold in the shower...old and nasty...for the same rate stay at a name brand property. Also priceline says it will be a namebrand property...this was not.
| 1 | null |
Great hotel, but not the best in the country. Adjust expectations and have a great time!
I booked a Gold Coast suite because this hotel is, according to Conde Nast, the best in the country. When I arrived at about 11:30 pm, no one was there to greet me, or help with luggage. Not the biggest deal, but again not the best in the country. My suite was big, with GREAT bathroom, but simply a view of a parking lot. That's pretty much all you can see from any Gold Coast suite. But the room was gorgeous, it's just when I read best in the country I was expecting fabulous views. A friend stayed at the Trump which has infinitely better views. But not nearly as good service. Room Service was just fair. Spa was nice, with great but crazy expensive massage. The location is great, and Taxi's always available and easy city to walk in! I'd go back in heartbeat, just adjust your expectations.
| 5 | null |
NOT downtown, unsafe location, hotel is run down
First off, don't let the hotel's name mislead you. This hotel is not downtown. In fact, it's located in *the hood*. Try walking down Colfax and see how safe you feel...not a good location at all.
The hotel does provide a shuttle downtown, but it's only once an hour and you must make reservations an hour in advance. Not particularly useful for leisure travelers. The #15 bus does stop right across the street, and the drivers are friendly and helpful.
It's obvious that the hotel hasn't been renovated in quite some time. The rooms, hallways and elevators all look about 30 years old at least. Rooms are fairly run down. Free WiFi in all guest rooms. Staff was friendly.
There was a party downstairs one night, and you could hear everything from the room. It was impossible to sleep.
Beware that the hotel charges a $20 fee if you want to check in before 3pm. I've never heard of this before. All other hotels are more than willing to check you in early if they have rooms available. They also charge $20-30 for late checkout, depending on the day of the week.
Pay the extra $25 and stay somewhere that's actually downtown. Avoid this hotel in the hood like the plague.
| 2 | null |
Oh how the mighty have fallen
I've always called this location the "Hotel Corner" b/c there is a Westin, a Fairmount & a Park Hyatt (and they've switched around over the years). Why anyone would stay at this Westin when the others are available is beyond me - looking for a cheaper alternative. I always say: You get what you pay for, so when you pay less, you get less.
The good: Nice arrival, great location, fabulous shower.
The rest: Shall I start with the arrival? I'm a Starwood Platinum member, so there is a certain level of service I expect in general and from all Starwood properties. We have a problem when I can't understand the woman checking me in. (In DC there is a need for staff that can speak many languages, but they must be able to speak understandable English, too.). The woman was trying to tell me the room had been cleared of feathers. I asked her 5 times to repeat herself b/c I hadn't a clue what she was saying. Her colleague finally translated for me. She said it was in my profile. I stay at Starwood properties all the time & have never asked for a bed or pillow without feathers. Ever. I asked her to correct it and send up feather pillows.
They never came.
As a Starwood Platinum I'm supposed to get an upgrade when available. I checked in at 9pm for a 1-night stay & was told no upgrades were available, that they were sold out, but that I had a nice king room on the Starwood Preferred Guest floor. I highly doubted her reasoning (and I get the SPG floor anyhow), so when I got to my room I checked on line. There were rooms & rooms bigger than mine available.
My 'nice king room' looked out onto another building.
I called room service to find out whether they could have stuff from the restaurant. I was told "sure, but it is the same except for a few items." I asked if I could see the menu. I was told "oh, uh, I guess I can transfer you there, but they'll just transfer you right back to me."
Serious attitude. (If you have a bad day, you don't take it out on customers.)
I went to the bar/restaurant & found lots of different things (& wines by the glass), ordered it to go & took it upstairs.
Then I called for a wake-up call at 5am. Never came.
I mentioned that problem on my way out, and was told, "oh, well, you know, we're working with a new system." That is your problem, not mine, but you made it mine.
This is a fine hotel for vacationers, weekenders, or those who are used to lower-end motels/Four Points, etc. It is not good for business or for those who are used to high-end hotels.
| 2 | null |
great service
The staff here will take care of you! They do whatever it take to make there customers happy. Would stay here again for sure!
| 5 | null |
Saves you money- if you can stomach it.
I was weary after reading all the reviews, and based on my experience found:
Pros
- Location is excellent
- Room didn't seem TOO disgusting
-No bugs or rats
Cons
- Had to hold my breath and run through the halls because of the disgusting smell
- Room smelled disgustingly like cigarette
- Bedsheets are like tissue paper
-Various hairs from previous guests
I've travelled in hotels from almost-hostels to the Ritz Carlton. Any cheap motel is better than this. If you can stomach it, it's worth what you save, but be warned: it is pretty terrible.
| 1 | null |
Great service
This is my first trip advisor comment despite using it all the time. This was a great hotel. Very clean and large rooms for New York. I was able to check in early. Very friendly staff from the doorman to the front desk. In a nice location just a quick cab or nice walk to the main attractions. My personal phone broke while there. Staff allowed me to make a business call using personal cell phone. Will definitely stay there for next trip in New York.
| 5 | null |
AMAZING!!!!!
Loved it. Completely wonderful from beginning to end. Loved every minute of the experience.
| 5 | null |
Great Location, Good Service but average hotel
Booked three nights for work at the Ritz-Carlton for myself and customers. The location near the commons was great and short walk in the morning to local shops and coffee. The Concierage was very good and over all service was good.. The hotel overall was just not that nice or exquisite for the price.. An average bar, foyer, rooms, hallways,etc.. So, for the money these areas should have been nicer... Will stay at the Wharf the next time.
| 3 | null |
fantastic hotel
I stayed at the W San Francisco on a corporate employee discount rate and was very impressed. Kristi in the executive office was great and upgraded us to a nice high floor room with a view of the Bay Bridge. The pool/jacuzzi and hotel bar were very nice as well.
We ate one night in the hotel restaurant, Trace, and the food was excellent. Our server Yulia took great care of us and was very friendly.
Great location as well!
| 5 | null |
Great Location, Low Price
We stayed at the Milford on a Friday night while in NY to see some shows. This was our first stay here and it was a plesant surprise. The $135 rate ($158 with taxes) is extremely low for NYC, particularly considering it is in the Times Square-Theater District. Don't think you can find a better hotel for under $200+ per night.they we payed. The room was newly rennovated We didn't expect a 4 star, like some reviewers who seemed to forget what they were paying. The 19th floor room was newely renovated, European style modern, clean and had a comfortable bed. All that was needed. The hotel halls and rooms have unique, colorful pictures and graphics, adding to a certain charm. It took awhile to figure out the new computerized elevators, which unfortunately lacked instructions. You enter your floor on a key pad, which assigns you an elevator programmed to that floor. There are no buttons in the car. No changing your mind inside the car or getting where you want to go if you get in the wrong elevator. The 4pm check-in is a bit late, but they gave us a room at 2pm and the desk staff were plesant, but harried by so many people waiting. The only big inconvenience is the lack of plugs in the room. None even at the small desk, just in the bathrom. If you need coffee, there's a McDonalds a half-block away. There appear to be a lot of foreign visitors on a budget staying at the Milford and the lobby and elevators were always full.. All in all, a good value a great location and we'll be back.
| 4 | null |
I wouldn't stay here again
I stayed here on a business trip and there are really lots of better hotels in the area for similar prices (The Warwick and The Chambers are two that come to mind). The Mansfield is lacking in some extremely basic hotel necessities. For example, a bath mat would be nice so I don't slip all over the floor when I step out of the shower, or failing this at least an extra towel in the room so I can improvise. The other thing that really irked me was the air conditioning units, as mentioned by other reviewers, though not because they were loud. I was truly shocked that a hotel at this price level would have window units like this, and that the open area of the window would be covered by what is essentially black plastic/foamboard, and ill-fitting to top that off. This makes the rooms really noisy, you can hear literally everything outside and a lot of air comes in from outside which is not nice when it is cold out. Additionally, while I found the bathrooms and bed linens to be clean, the rest of the room was not up to cleanliness standards. Visible layers of dust/grime in the corners and mysterious black sludge marks on the upholstery, and more luggage/other assorted marks on the walls and door frames than is acceptable at this price level. The hardwood floors, one of the main selling points of the hotel, are also not nice, they are irregular and beaten-up.
| 2 | null |
Decent but wouldn't stay again.
I stayed at the hotel for 4 days and my relative stayed for 2 days in a different room. The bed wasn't comfortable. My room was freezing, and didn't have a thermostat. My bed sheets had a stain on it. After my room was cleaned the staff forgot to replace the towels, so I had to request for towels to be brought in. I had a guest stay with me for a day and asked for a cot to be brought in. It wasn't comfortable, I could feel every wire in the mattress.
The breakfast was horrible, and unhealthy. The buffet had hash browns, an egg like substance, and other fried food. The juices and soda were very low quality. If you still want the breakfast try to get it earlier in the morning, because an hour or two before breakfast ends the place is packed, and the little decent food that was there will be gone.
The area around the hotel is ok as long as you don't venture more than 2 or 3 blocks west. If you head down Charles Street there are several bars and restaurants and that street is safe. It's about a 10 minute walk to the harbor and the free Charm Circulator stops near the hotel if you prefer not to walk (http://www.charmcitycirculator.com/).
There are better hotels in the downtown area for the same price.
| 3 | null |
Ridiculous managerial decision
I had paid for four nights at this hotel through Pricline. The visit was fine (the hotel had a small room but it was clean and adequate), but Hurricane Sandy decided to make its way towards New York. I called Priceline to try to cancel the final night of the stay and to get a refund (only for that night), and they were willing to do so but required the Hilton to credit the bill for the last night. The night manager at the Hilton Manhattan East was very accommodating, informed me that it should not be a problem to credit the final night, but that he needed higher level approval (which he could not get until the next day). I left the next morning (on Saturday, before Sunday when the storm arrived and when Amtrak system started cancelling trains), and was told by phone the manager had refused to provide the requested credit. Had I stayed the extra night, I likely would not have gotten home for many days, and certainly not in time to take needed measures protect my house in DC. (I also would likely have incurred many nights of additional costs in NYC before I could come back to DC). It was a ridiculous decision not to supply the credit, simply because it was a Priceline pre-paid booking. Had I booked directly through Hilton, I would simply have checked out early and no charge would have been incurred. Hilton has now lost my business.
| 1 | null |
Country Inn and So-so Suite
My friend and I were going on a cruise so we stayed in this hotel the night before we left and the night we returned.
The hotel overal was nice. The rooms were clean and comfortable. The breakfast in the morning was pretty good. Definitely a good way to start the day. There is also a free airport shuttle that is pretty ideal.
However, two of the amenities we were looking forward to most were lacking. The pool was very scummy looking. There were many bugs and other debris floating on the top of the water. We couldn't bring ourselves to go in.
The other problem was that the website boasts a complimentary shuttle around the area. When we asked the woman at the front desk, she said this was not an option. It seemed like she had never even heard of it before. We mentioned that it was on the website and she said it was not (double checked--it's there). So, not wanting to spend a day in a hotel we asked about a taxi...they were around $60 each way to get just a few miles...Sorry but aren't paying $120 just to get between two places in the same city.
So, we settled on what we could walk to..if you have ever been to this area you know that that means: taco bell, church's chicken, jack in the box, a hot biscuit and two hotel restaurants...not ideal and not the experience we were expecting.
Another thing that was a little disturbing-on our second stay, the woman at the front desk had her daughter with her. She couldn't have been more than ten years old. She was working too...stapling, filing, she even got our room key. Don't get me wrong...I understand take your kid to work day or something like that...but this seemed more like a babysitting service than an annual event.
I overall did enjoy my stay...I just wish that the amenities we chose this site for, were available.
| 3 | null |
There was VISIBLE FECES on the wall! Enough said. *** Please read on ***
I waited awhile after staying at this place so that there wouldn't be any repercussions. The location of the hotel was exactly what I expected, although I wouldn't call it a "hotel" by any means. There we so many things wrong with this place, I will keep it to the major one's that I think you should know. This is because I honestly believe you could end up in the hospital from staying here.
I am the type of person that usually doesn’t complain about things and will just stay somewhere else instead. This place was so horrible that I feel compelled to warn people in an effort to protect them. This is an honest appraisal of this place.
The location and price were reasonable and what I was expecting. We got there in the late afternoon and the man at the desk was very nice and extremely helpful in helping us unload our luggage and helping us with parking. I have absolutely nothing negative to say about him and I think others in the service industry could take lessons from him. The lobby was very tiny but it was fairly clean.
My family and I had 2 rooms on the second floor for our overnight stay. I noticed almost immediately up reaching the second floor that my eyes started burning and I got a weird tickle in the back of my throat. When I entered my room, the sensations got worse. The room had absolutely no ventilation outside of leaving the front door open so that anyone could see into your room. This place is not in a very safe area, so we had to close the doors. This completely intensified what I was feeling.
I am from Seattle and due to the amount of moisture that is in the area, everyone knows about mold and are extremely diligent to identifying it and getting rid of it. Because of my experience in Seattle, I could identify that what I was feeling was due to the presence of a lot of mold.
The size of the room was extremely small. There was a foot in between the side of the bed and the wall, and also a foot between the end of the bed and the entertainment center. The only room four our suitcase was on the other side of the bed in between the side of the bed and the bathroom door. If you laid down a normal size suitcase and open the top an lay it down, there was no room for anywhere to walk without stepping over the suitcase.
In the bathroom, if you were to sit down on the toilet and shut the door, there was 6 inches between my knees and the door. I am of a slim build so I was able to make due with the size. I cannot imagine trying to use that bathroom even if I was slightly overweight. When I went to take a shower, the shower itself was clean, but there was a massive amount of mold on the inside of the shower curtain. Because we didn’t want to touch it, we didn’t use it. This caused the bathroom floor to flood and the water seeped into the carpet of the room.
I could tell that this is probably a reoccurring issue because they had a sign in the bathroom requesting that you use the shower curtain. I think that this can explain a big chunk of the presence of mold. That and the fact that there was no ventilation.
After I showered I inspected the room further. I found many stains on the walls of multiple colors. A couple looked like blood, there were a bunch of yellow stains, and then I finally found a brown patch on the wall. It looked like feces to me at first and it looked like it hadn’t been cleaned because there were still particles of whatever it was on the area. It looked like it hadn’t been cleaned at all. Upon further investigation, I smelled it and it was indeed feces. Let me repeat this. THERE WAS LITERAL FECES ON THE WALL.
At that point I was so tired that I ignored everything that was wrong with the room and decided to not even bother to try for another room. If I had have had any energy left I would have tried to get another room.
The next morning we left in a hurry. 3 out of the four people in my group were having the same health concerns from 2 different rooms. We got all of our stuff out of there and then proceeded to check out with a new person at the front desk. This gentleman was different than the person from the day before.
I decided to tell the person our concerns with the rooms and hotel, in an effort to let them know that they might need to check with there cleaning crew about the state of the rooms. This person had an extremely volatile attitude towards us from the beginning.
His response to me was word for word, “I don’t care”. When I told him about the feces on the wall, he said he didn’t care about that either. When I asked for the General Manager’s contact information, he said that he was the General Manager. When I told him that I was sure that the Health Department would be interested in what I had found, he said that he didn’t give a [--]. Then he asked me, “What are you going to do about it”?
At this point I completely gave up and got out of there as fast as I could. This gentleman was in his mid 40’s and was pretty much bald. I would look out for him if you were staying there.
I have personally been to over 15 different countries outside of the continental US, from Asia to Europe, to the Middle East. I am not making this up when I say that this is literally “The worst place I have ever stayed in my entire life”. This includes overseas hostels.
I hope that you find this helpful. The main reason that I am writing this much is because I believe this place is a health hazard and you could get sick, let alone small children and infants. Please be forewarned. I am a real person and this was my real experience. DO NOT EVER STAY HERE.
Because my experience was beyond words, I have notified the following sites about it: Booking.com, Priceline.com, Hostelworld.com, Travelocity, Expedia, Hotels.com, and Hotwire.com. They all said pretty much the same thing. They said that they would look into it and see if there were similar complaints. They also stated that they will put this hotel under investigation as to whether or not it will remain listed on their sites. Since then, I have had a couple of responses from them and they are going to actively ask for other people’s experience to corroborate mine.
I hope this has helped you make your decision.
Sincerely,
“Yes, feces on the wall.”
| 1 | null |
Positive experience
I stayed here on a conference, and my views are 90% positive. Room and bed were easily big enough, bathroom was fine with plenty of hot water. Cleaning was done well every day, even on the day when I collected the $5 voucher for opting to not have it...
Walls between rooms not thick enough to cope with people next door pumping themselves up for clubbing by playing loud music at midnight. Maybe nowhere would be... Room safe not really big enough - fitted in my ipad and kindle, but just as well I didn't bring laptop.
I dislike the way hotels place chips / sweets on a pressure pad so that you pay as soon as you lift something up. Particularly cynical to place sweets at the front so that a child rushing in would spot them and do exactly this. Didn't even dare breathe on the minibar fridge.
Location was great - Navy Pier 10 minutes walk, Fox & Obel 5 minutes for great breakfast or lunch, reasonable collection of restaurants within 15 mnutes walk. Michigan Ave less than 10 minutes.
| 4 | null |
Bed Bugs
We had a room on the 17th floor and heard all the noise from the streets below very clear. But the WORST was the bedbug infestation. I always check my sheets before getting into bed but noticed nothing...in the morning my kids noticed something on them pulled sheets back to see bed bugs of all sizes run like roaches!!! Called the manager who moved us to another room and gave us the entire weekend for free but I can never stay again after what I saw!!!
| 1 | null |
Unacceptable and so disappointing for the brand
I stay in Embassy Suites hotels on most business trips because I enjoy the larger rooms and the nice (free!) breakfast. I also like the fact that the experience is consistent, which is a plus on business travel. (Give me unique and quirky on my personal trips, but predictable on business ones!) I have rarely had bad experiences in Embassy Suites. Staff always seem kind, well trained and dedicated. So to experience an Embassy Suites like this one was such a disappointment.
The ironic part is that I was actually expecting the polar opposite, given that they tout the fact that they just spent millions renovating the place. I shudder to think what a dump it must have been before...and I wonder where those millions went:
1) The fitness room was pathetic, with a handful of cardio machines, of which two were out of order the length of my stay.
2) The lobby frankly just smelled terrible. Being an ex-smoker, my sense of smell is somewhat debilitated, so the fact that even I could notice it means it must have been pretty bad. My colleague - who probably wished he had smoked to spare him from the stench - described it this way: "It's like a wet cat had a party in here, then died."
3) While the staff were quite friendly, they did seem to have a lot of coverage issues. At one point I called down for a wake-up call. No one answered at the front desk, even after repeated tries. The FRONT DESK. C'mon, really? I finally called the restaurant and asked if they knew how I could find someone. The person offered to take note of my requested wake-up time and send it to the front desk. Do I even need to point out the call never happened?
4) In the restaurant, a colleague and I waited over 1/2 hour just for some apps.
These last two are, in my experience, usually indicative of a hotel management too cheap to hire sufficient staff. The first two are indicative of an ownership too cheap to maintain its property properly. Whatever the root cause, I certainly won't be staying here again.
| 2 | null |
Needs refurbishing
We stayed at Hotel Triton for 5 nights as the finale for a 2 week honeymoon from Las Vegas to San Francisco via LA. We stayed in some really nice hotels but unfortunately this hotel was far below the standard we expected. The staff were pleasant and this hotel was one of the few hotels that acknowledged that it was our honeymoon with a card (which was nice of them) but the rooms need updating as it wasn't worth the $1800 price tag for 5 nights. The shower was faulty and the toilet flush broke twice. The cleaners were also very noisy on a morning.
| 3 | null |
Very Disappointing
I stayed at this Hotel first time which is in the Hotel Circle of San Deigo. It is a very old hotel and owners have really not taken the trouble to make it look new and pleasant. I was in a Single Occupancy room and the bed filled the whole room. There is an old old TV too. Very less space around the Wash Basin to place your things. The Breakfast room is so small that you keep bumping into each other. The lady staff there was helpful and she made the milk warm for my oats. The Elevator is also so old. I told my friend in San Jose that this hotel seems 100 years old and he corrected me and said it was 40. Front Desk was helpful and there is coffee at the FrontDesk for anybody. The phone was specially bad and I could hardly hear when I made overseas calls home. I complained about it and they just said it is what it is , politely. Also, I had to pay 20 dollars cash at Front Desk to get the phone line functional. They would not accept a Credit card for the same.
Nearby there are good eating places esp Breakfast called Adams Steak and Eggs and Bunz too and further down you have a 24 hour kitchen and a store where you can buy your waters, ice cream, snacks etc.
See pictures showing the status of the property and the poor pillows and the third class phone set.
Trip Advisor, you got your friend a bit upset this time !
| 1 | null |
Dated, but a great location with decent accommodations
The Marines Memorial Hotel has been in business since 1946, immediately following WWII. It has provided its hotel rooms, conference rooms and dining facilities since then to many military and civilian personnel. While the building is in need of some overall updating, there are many attractions still to be found. The dining room near the top floor serves good and inexpensive food/drinks with a wonderful view of the city. You don't have to be a hotel guest to eat lunch or dinner.
Some of the hotel rooms are rather small and lacking a view while others are more spacious with a view. The higher the floor you are on the better the chances for a bigger room and a view. It is always advisable when booking to inquire about your options. As part of the facility, there are some areas that commemorate military history with pictures, metals, books, etc. It is a great place to explore either on a single visit or when staying as a guest.
| 4 | null |
Good location - Poor overpriced service
This is a very large fast paced hotel in a good location in a fast paced city. Our suite was large and clean however attention to detail was not only lacking the staff was unresponsive. We were missing the iron in the room and waited over an hour for our request to be answered. The maid didn't understand our request, obviously a lack of command of the english language which we encountered a second time when we asked the gentleman who finally brought the iron for bathrobes which were also not in the room. An air purifier was running when we arrived at the room and after it was turned off at our request was left in the middle of the floor. Apparently someone was smoking in this non-smoking hotel. The bathroom was very small with poorly working shower and toilet. The room service menu was overpriced and the same as the overpriced cafe menu. $24 hamburgers in a cafe?? The executive lounge was over capacity obviously entertaining conventioners who were not on the executive level floors. The service in the bar was spotty. On Friday night around midnight walked out after waiting almost half hour to order drinks. The speed dials on the phone were not the noted parties in some instances making for some confusion when trying to call for our car when checking out which only resulted in a rude attendant answering the call and a $51 dollar/day charge. With all the hotels in NYC you can stay at a better hotel in just as good a location for the same price or less with better service and higher quality. What a disappointment.
| 3 | null |
Great location, otherwise ...
I have a high opinion of Omni properties. Maybe too high. This one started great. The Loyalty Ambassador contacted (email) me about a week before my arrival to ask if she could do anything to help me for my visit. We exchanged a few emails and this went as smoothly as I could expect. The GM sent a cheese/cracker tray to my room about 4-5 hours after I arrived.
At the hotel, though, it was another thing. Apparently, they have a lot of weddings and some of the guests have behaved in an inappropriate manner. Therefore, I had to sign a paper saying I wouldn't have a loud party in my room. I saw at least one other notice about not having loud parties. I expect that at the beach at a motel where eight people are in a room, but here?
I went out for dinner and it was raining when I returned. Two doormen standing outside couldn't stop talking long enough to open my door or offer an umbrella.
The phone in my room didn't work (didn't realize that until the next morning when I tried to call for my car).
The breakfast waiter took three times to bring my correct juice order. He dropped ice cubes on the floor and didn't pick them up. I had to ask for a napkin.
The front desk clerk gave me bad directions to the Barnes - sending me down a street that was closed.
I let the Loyalty Ambassador know about these and a few other problems and she called. She apologized and said the appropriate departments would be notified. I had tried to write to the GM except his email address on his card is wrong so the email bounced back. The Ambassador said the street is often closed and they never know when that will be. My question would be, why not mention that when giving directions? "Oh, and here's where to go if it is closed ..."
On the plus side, this hotel is in a great downtown location, just blocks from lots of sightseeing, the Big Bus and trolley tours, the new Jewish history museum, etc.
Perhaps it was a summer blip ... I hope so.
| 2 | null |
Expensive stay
Easy subway access but the hotel staff was not very friendly, all except the door man he was very nice, to pay to use the internet in the business center made me feel as though I was traveling international the room was clean and nice but I had a view of the side of a building from my window. I will never stay here again. no perks at this hotel
| 3 | null |
Skip this one
First room no working AC. Reservation was king bed but moved to full bed for working AC. Very dirty, surprising for lobby area.. No amenities ie microwave, refrigerator. Very small TV. Parking $31 a night. A stones throw away several hotel, nice amenities. Have never stayed in Raddison and will continue that trend. Oh and we were moved to another room, three rooms, that was fun!
| 2 | null |
OK, but not up to the Hilton standard; avoid the restaurant
My wife and I just spent three nights at this hotel, over Memorial Day weekend, in order to attend a convention that is held annually in the hotel's meeting rooms. We also spent three nights over Memorial Day weekend last year in order to attend the same convention, so it was interesting to compare this year's experiences with last year's.
We arrived at the Hilton around 5 PM on Friday, May 28. Nearly every hotel employee that we encountered during our arrival greeted us warmly, and the reception that we received at the front desk was excellent. In fact, throughout our entire stay, we found the hotel staff to be friendly and exceptionally helpful. The staff service was the best part of our stay. During our check-in, we were given a parking pass to get in and out of the hotel's parking garage for free, and six coupons for buffet breakfast in the hotel's restaurant (both part of the convention registration package).
Our room was at the very west end of the 10th floor of the hotel, far away from any potential noise from the elevators, which was nice. Also, despite being on the freeway-facing side of the building, the room was quiet. The room was equipped with two double beds, a writing/computer desk, a large flat-screen TV, iron, ironing board, hair dryer, and a refrigerator. When I made the room reservation three months earlier in early February, I requested two additional foam pillows and one additional towel. The towel was there, but the foam pillows were not. Further, when I made the reservation, I declined the (very expensive) Internet service and opted to bring my own MiFi Internet hotspot device instead -- no problem picking up a cellphone signal and getting to the Internet. Accessible electric outlets were sparse in the room.
The room was quiet and comfortable, with just a few slight annoyances. The air conditioner was difficult to control, rendering the room either too hot or too cold, but not to the point severe discomfort. The switch on a lighted, circular mirror in the bathroom was impossible to turn, which rendered the mirror unusable. The drain in the bathroom sink emitted a loud glug-glug-glug at random times throughout the day and night, which initially startled us awake, but we learned to close the bathroom door at night to lessen the noise. Lastly, the hotel was conducting an advertising campaign for SeaWorld (I think it was SeaWorld), part of which consisted of projecting a spotlighted ad not only onto the freeway-facing side of the building, but also into the rooms of the occupants of the freeway-facing rooms. Closing the drapes fixed that problem.
Housekeeping was very good, with only one exception. Our room was always properly made up and the bathroom cleaned by the time the day's convention activities concluded. The exception was that there appeared to be some cookie or cracker crumbs on the carpet in front of the TV (we picked a few crumbs up by hand). I expected housekeeping to vacuum the carpet to remove the crumbs; but they didn't appear to vacuum the room, and the crumbs remained on the carpet for the duration of our stay.
The hotel provided soap, shampoo, and hair dryer; but we brought our own toiletries, so I cannot comment upon those provided. Checkout was painless. An itemized bill was slipped under our door the night before our checkout, payment was charged to the credit card we provided upon check-in, so there was no need to visit the front desk upon departure.
The convention utilized most of the meeting rooms on the first floor of the hotel. The hotel staff was prompt and effective in reconfiguring the rooms, providing water and clean glasses, and cleaning up at the end of the day's activities. A little more attention could have been paid to keeping the restrooms adjacent to the meeting rooms clean. One pair of meeting rooms was used as a hospitality (food and munchie) room by the convention organizers. Hot food was supposed to have been served, but several of the electrical outlets were non-functional, which rendered some of the hot food cold, or room-temperature at best.
Now, unfortunately, the worst part: All convention attendees were presented with coupons for a daily buffet breakfast in the hotel's Stish restaurant. The service was largely, but not entirely, excellent; however, the food was absolutely awful. All the items in the buffet that were supposed to be hot -- eggs, potatoes, bacon, sausage, pancakes -- were cold, except the pancakes which were not only cold but crunchy as well. So, cold, crunchy pancakes and cold, greasy sausage and potatoes. And warm yogurt, which should have been cold. I ordered hot tea, received a carafe of tepid water, and was presented with a large wooden box which a server opened with a flourish to reveal three teabags and a lot of empty space. My wife and I recalled the exact same dismal breakfast buffet when we stayed at this Hilton a year earlier. We also compared notes with other conference attendees, and all reported the same awful experience with breakfast at Stish. We spoke with the restaurant's hostess, who explained that if they turned up the heat on the breakfast trays, the food would dry out. So we get it cold. On subsequent days, despite the free breakfast, my wife and I, along with many other conference attendees, walked down the street to the nearby Denny's to get a decent hot breakfast.
Parking: This Hilton normally charges an impressive $16 per day to park in their parking garage. Upon our departure, I inserted the parking ticket into the exit gate and was asked to pay $48 for our three-day stay. I remembered the free parking pass that the front desk had given me upon check-in, inserted it into the machine, and was promptly informed that the pass was invalid. I pressed the intercom button on the gate and, after a short conversation with a member of the hotel staff, was allowed to exit the lot. Thus ended our stay at the San Diego Mission Valley Hilton.
Growing up, I came to appreciate that Hilton hotels represented the highest tier of quality and service. Sadly, recent stays at Marriott, Hyatt, and even Holiday Inn, surpassed this Hilton experience. Certainly, the staff at this Hilton was largely outstanding; but the room, while comfortable, was average and the restaurant was truly awful. Compounding the awfulness of the restaurant this year is the fact that the restaurant was equally awful last year, which means this Hilton has a systemic problem with its restaurant.
Will we stay at this Hilton again? Probably, but only if the convention is held here next year. We'll certainly dine outside the facility. For others who have a choice, despite the excellent staff, I would not recommend this Hilton. Overall, it is merely average, not up to what I regard as the Hilton standard, and the parking gouge of $16 per day should push you elsewhere.
| 3 | null |
What a let-down - No water - no shower! Room so-so..
What a let down to get up in the morning and not be able shower. Room was not great and we paid a lot for it. Location was great and the bar was nice, so it didn't spoil the whole trip, but will look elsewhere next time!
| 2 | null |
OK but nothing more....
We stayed here back in 2004 and have stayed at other hotels in the city on our other visits prior to this one. i thought we would give it a try again to be honest it hadn't improved, the bathroom and the room itself were ok we were on the 10th floor and you could here the street noise.
There was no free wifi as was advertised on the website and we were only able to get online on our last night (as I am writing this review) in the room before then we had to go to Starbucks.
It's an old tired hotel that needs a complete refurbishment and more room amenities, we had a fridge but no tea or coffee making facilities and an old CRT TV in a cupboard.
There are other hotels at a similar price range, but when we come back to New York in another couple of years I won't be staying here.
| 3 | null |
Good location, poor accommodations
The only good thing about this hotel was the location. The seventh floor room that we had was in poor condition. Air conditioning unit was loud and did not work very well. The TV remote buttons were worn out. There were not enough lights/lamps in the room, it was very dim. The bathroom tub drain was rusty, the tile grout in the shower was black, and there was mold on the ceiling paint in the shower. The toilet got stuck on and we had to call for help. Help did arrive promptly. There was not a fan in the bathroom. Housekeeping did a good job each day.
| 2 | null |
RUN FOR YOUR LIFE!
I do not know where to begin, this was the worst hotel/motel experience we have ever had. The room was dirty, DIRTY, dirty, there was supposed to be a kitchette, that was a joke. The refrigerator wasn't cold, the sink was filthy, & the floors were terrible! There was a 14inch or so step up to the toilette & the towels were full of holes. The windows didn't have locks & the door lock didn't work correctly. I am just hitting the highlights of how nasty this place was, take my word for it, DO NOT STAY AT THIS HOTEL!
| 1 | null |
Wont be back!!
When we 1st arrived outside we thought the Yotel looked very modern, new and fresh, That didnt last very long, after trying to get attention of someone to help us check in on the lobby we finally got some help and headed to our room, we where expecting small but this was just a disgrace we had no where to put both suitcases we basically had to live out our cases as we had no where to put our clothes, that aside we headed out to explore. Coming in from a long flight and a few hours in the city we where ready to head to bed, but what a unpleasant surprise when we pressed the button to lay our bed down, it was so thin and also felt as if we had a plastic bag underneath that wasnt very comfortable to sleep on, while pulling back the sheets we noticed a few dirty stains but decided we comment on them in the morning as we where so exhausted. After a few hours we both woken up basically crippled it was like laying on a bag of nails each night - we did ask for a extra mattress or a topper to put on top but we where told from mission control on FOUR that this wasnt possible, when we asked if there anything else we could do, we where told to like it or leave basically. This put a very sour taste in our mouths before we even had our 2nd night! We changed the room door sign to "please clean my cabin" and headed out, CLEAN? that has to be a joke, there was still somebodys hair in our shower not been cleaned properly before we even set foot in, the sink had what looked like splashes of blood in it and the toilet pan was dirty!!!! All this aside we decided to be brave and keep staying here - what a big mistake!! We left our christmas shopping bags by the side of the bed, only place we could leave them as there was no space.. we came back to them being basically scattered across the floor what was making us think was somebody in our bags? The lift was very annoying needing two sometimes they wouldn't move and nobody would explain why, this was we later found out from a french guest that sometimes you have to keep your key on as a fob style to make it move, well thanks to yotel for not telling us this.. On our last night we asked what would we the recommended way to traveling back to Newark airport to catch our flight back to scotland, we where ignored for about ten minutes then to be told 'He didnt know' We wont be back to this hotel again, for the money you pay for this place you are way cheaper having another hotel, with cleaner services, softer beds and house keeping who arent having a peek around your bags and god knows what else. Shame really as we could have made this city break amazing and instead it ruined our full stay in NYC!
| 1 | null |
Needs renovation
I've stayed here a few times, and mostly this is easy because of the price point and availability of rooms. Internet is poor. Linens and interiors need update. Inside the hotel is always hot and stuffy, even in January. If you stay in Springhill, you know exactly what the rooms are, and the layout either works for you or not. This one just isn't kept up as well as most of the others I've been to.
| 3 | null |
Nice little center city boutique hotel
We stayed one night in room 208. Very, very clean hotel and room. Very accomodating, welcoming, and friendly staff. Modern decor that is maintained nicely. Perfect location; centrally located with the heart of Philly; room had a small fridge, Keurig, microwave, flat screen tv, internet access. Room was somewhat dark but, bathroom was very brightly lit. Continental breakfast and newspaper delivered to your room, at your convenience. Only complaints were that the pillows were awful, towels were older, bed was of average comfort. We paid a AAA rate of $188.00 per night however, the room typically costs $300.00/night. Not worth $300.00/night.
| 4 | null |
Ok for the price I paid.
I stayed here with my tour group. For the price I paid for the tour, it was fine. There's free WIFI, elevator, and service is acceptable. However, the so-called included breakfast was a joke - muffins, juice, and coffee. No plates, no tea, no other choices. As for the location, it feels a bit dodgy at night. Many homeless people linger around. So if you choose to stay here and go out at night, make sure you are not alone.
| 3 | null |
My worst experience
Honestly, this hotel is a 1.5-star disguised as a 3-star hotel. Everything from the furniture, decor, staff, etc. was terrible. The staff (with the exception of the cleaning guy who was pleasant) at the front desk and concierge gave no acknowledgement of the customers, not even a nod when you walked by. They acted as if the mere presence of the patrons at the hotel was a disturbance. The furniture not only had the style that came out in the 70's but it's the 70's style that had been thrown out at the dump site for a few years. The box spring and the comforters had disgusting yellowish stains. They advertised that every single room was furnished with a flat screen TV; however, our room had an old-fashioned tube (Zenith to be exact). I could care less about a TV but if they are going to advertise a flat screen than they should do so by actually putting flat screens in the rooms. We were only able to stomach this atrocity for two night so we moved to a different hotel on the 3rd night. Every single thing about this hotel was horrid...EXCEPT for one thing and that is the location. It is situated right on Lexington and 41st with shops, cafes, subway stops with less than 50 yards. With that said, if you don't mind dealing with the staff that presents the worst attitude or the rooms that are way below average but prefer the convenience then this crappy thing called Bedford Hotel may look good to you.
| 1 | null |
Horrible experience
Ok, Sheraton Marina management - this is the review I told you I would be writing.
I read all the bad reviews before I booked but thought I could work around the problems
Where to start. Too much to write about in one review but the front desk consistently lied to me and were very rude. Essentially I had booked two Club Level rooms and they could only provide one room total. They gave me no options. They said they would do ME a favor and not charge me for the other room! The room they didn't have! What?
Its clear that tourists (even well paying ones) are low on the list at this hotel. Unless you are staying here for a conference, do yourself a favor and stay elsewhere.
Listen - I travel a lot and stay in a lot of different hotels. I have hundreds of reviews on this site alone. This is the worst stay I have EVER had.
The rooms are small. The bathrooms are tiny. There is fresh paint but the carpets were dirty and the walls were thin. And this was on the CLUB LEVEL.
I spoke with two different managers trying to resolve my issues and both of them were amazingly rude. Clearly something that is taught at this hotel.
Parking? Self parking is in a DIRT lot on the side of the hotel. For $22 a night I expect little things like pavement.
We had a flood in our room that soaked many of our items. They did not care. No apology even after following up direct with management.
Please stay elsewhere.
Dear hotel management: please don't bother responding to this review. You didn't care when I was staying with you, why pretend that you care now?
| 1 | null |
Location Makes It Work
I did not choose this hotel. It was the site of a conference that I was attending. I expected not to like it very much, but I was wrong. Yes, it is large and somewhat impersonal. Yes, the Sheraton lacks some charm. But, there was a lot "right" with the hotel. First, it is located right on the river and within walking distance of Michigan Avenue and the Navy Pier. Second, the rooms were decent size with comfortable beds, quality flat TVs, and nice views. Third, for the most part, the staff were accommodating, friendly, and helpful. Fourth, there was a pleasant riverside place to have a coffee or a drink and lots of services from restaurants to business center to Fedex location to even a quality shoe shine service.
| 4 | null |
Never Again
Had to stay because of business. Check in was fine. The towels were spotty. One towel even had hair entwined in the fibers. Yuck! There was hair on on the sink that didn't belong to either me or my roommate. The bed spread was dirty and the bed sheets were ragged/torn. The heat/air conditioning unit did not work properly. It was hot in the room so I had to open a window then at some point the air kicked in so during the night it got too cold. I will NEVER stay here again. Gave comment card to front desk and employee didn't ask any questions. Just said OK.
| 1 | null |
overnight escape
My husband and I went to the jw marriott to attend the Laughing Matters for Cancer. We stayed in one of the rooms on the executive floors. The room was beautiful and very open and airy. We loved the large windows that looked out over the park. We did want there to be a fridge in the room for the price we paid.
We did have access to the executive lounge, which served up high end snacks at 5 and then a large variety of breakfast items the following morning.
In the lounge there were plenty of tv's, seats, computers and free beverages. There was also a beautiful view of the city.
As soon as we walked in we were greeted by our own front desk agent. She then escorted us to the elevator and explained to us some of the features of the hotel.
We would definitly stay at this hotel again.
| 5 | null |
Stylish and Affordable
Hotel Metropolis is in the thick of the Tenderloin where panhandlers and the down and out homeless congregate. Inside it's a stylish hotel with friendly and accomodating staff. The beds were super comfortable, the wifi easy to use, and the bath was perfect. Attending a conference at the nearby Hilton, we saved a lot of money by booking at the Metropolis using the AAA rates.
| 4 | null |
Fun and Stylish
This is the best hotel I have stayed in in New York and I've stayed in a few. From the moment you arrive you feel you are being taken care of by friendly staff who genuinely care. The reception area is attractive, bright and airy. My room (suite) on the tenth floor was excellent in every respect and had a useable balcony. The room was tastefully furnished and had extra touches such as iPod dock, DVD player, proper multi-channel TV (not a hotel variant), soft bathrobes, slippers, paraben-free toiletries and even a selection of books. A good bottle of red wine was a nice welcoming gift. In the evening free cheese and wine is served in the lobby - both of excellent quality and the continental buffet breakfast was fresh and plentiful. We also ate at the rooftop bar - uber cool and again excellent service and food. I really can't fault Hotel Giraffe. It will be my first choice on future visits to New York.
| 5 | null |
NY: The city that never sleep…It must be the street noise of this hotel
It is well located for midtown. I stayed 10 days in this hotel and I was in a junior suite. The room was very spacious and clean but as in many hotels not a lot of light inside.
The beds and pillows are comfortable although my main problem was the constant street noise and the noise of the air conditioned at night. As a previous review has suggested maybe they have the original construction windows.
The hotel is quite pricey for no additional free services such as Gym, breakfast, Wifi……
So a mix review that has to resukt in an average score.
Highlights: Concierge service and Burger Joint in the lobby. Could be this one of the best burgers you ever have?
| 3 | null |
Find a Better Deal
Great deal at $149/night (not including exorbitant room tax and mandatory resort fee).
But, because of this rate I have to first share a little about the guests...this place was horrible and attracts an element of people and families that are classless. During our stay we had the "luck" to be neighbors to about 100 teenage girls who were in town for a basketball tournament. Yikes! The girls were rude and loud well into the night. Three calls per night to security were made to quiet the girls down. Wouldn't you know it, security never showed up. The girls were also never taught that trash goes into trash cans.
On to the hotel review. Property is huge getting in the right room is tricky because if you don't you will end up walking miles in desert heat. Waterpark is nothing like they market it. It's a real shame because it has potential. Room itself needs updating. TV's definitely need to be replaced. Staff was okay. Bell staff for the most part were good, courteous and friendly. Housekeeping staff was horrible. We didn't get soap in our room until day 2 out of 4. Furnishings and carpets were rarely cleaned. In fact, during my checkout sweep to make sure we didn't leave anything behind I found a moldy bag of opened cheetos under the bed. How sick is that?
The only nice thing I have to say about the property is this...restaurants were good. Aunty Chilada's, Rustler's Rooste, and the lobby restaurant were good. Staff was excellent and prices were decent.
To reiterate, find another place to stay. The Hilton's and Marriot's all have waterpark type pools without touting them to be more than they really are AND their rooms are much better and cleaner.
| 2 | null |
Huge bugs in room, most disgusting place ever
I had booked this place for 2 nights, since I had an early flight and it was very close to the airport. The front desk was awfully rude, the room looked ok when I entered it, nothing great but ok.
In the morning I woke up and found huge bugs in the bathroom, 5 at least, 2 of which alive. That is insane, how can you keep a hotel in these conditions? I work in a hotel in Rome, Italy and I would bury myself if a guest happened to come to the front desk and tell me such thing, they didn't care at all instead. The pool was full of bugs swimming in it too.
I had to change my plans last minute because of the hurricane and didn't have much time to look for a hotel in San Antonio, but I would have never imagined something this terrible. I decided to spend my second and last night in the airport, sleeping on the chairs.
I will never recommend this place to anyone, starting with you all.
| 1 | null |
The Cool Room
This hotel is a good place to stay when you're flying out of Phoenix. In the summer the room is kept very cool. Front desk is always helpful and they provide the things you might forget. They offer a breakfast in the morning but our flight was too early. Shuttles were on time and not a long wait in between the time you call from the airport to you get back to the hotel.
| 4 | null |
Not too much bang for your buck
The Essex House's location is great. That's about it. Our room was not ready when we arrived and after waiting 15 minutes, we were told that we were being upgraded to a Manhattan Suite. I had booked us a suite, but was told that we now had a view. Upon entering the room (2408)-I quickly opened the shades to unveil a brick wall! Lovely view? I phoned downstairs and was told it was a city view? Unreal. There was hair on the bathroom floor-not mine-I did call and they quickly came up to clean it. The remotes for the TV's were dated back to 1990. They were old, sticky, and did not change the channels. The carpet is worn and the room needs a facelift. The dimmers are also very strange. The pull out mattress was as thin as a dime and the shades in the bedroom were broken.
The positives: Room Service was on time, Wake up call was on time, and a safety pin was delivered at request.
For close to a grand a night-stay at the Ritz!
| 3 | null |
WORST BED EVER!
Location, really good. Service, good. Decor, interesting. But, on the one thing a hotel MUST get right---BEDS---this hotel fails miserably. I stayed here twice, three nights each, in a month (for work...I had no choice but to return). Both times, I couldn't sleep AT ALL because of the lumpy and saggy beds. I seriously think that budget hotels have better beds. I actually slept on the floor the last night because the beds sucked so much.
I'm a 30-year-old with no back problems or aches and pains on a regular basis, but every night and every morning, my back and hips were sore and I woke up many times during the night because I was uncomfortable. I wasn't just my room either. I had two different rooms in my differing stays and both beds were terrible, and two of my colleagues said their beds were also terrible. The center of the bed has some support running down in, so that's ok, but then each side dips down and sags. These beds must literally be 10 years old. I can't even imagine how disgusting they are under the sheets if they're old enough to be this saggy. And, the pillows, while fluffy and soft, also provide absolutely no support. I would never stay at this hotel again, despite the good location. NOT worth bad sleep...if you're sight-seeing you can't really enjoy it if you can't sleep. For work travelers, it's absolutely terrible.
| 1 | null |
Mediocre Hotel at Sky High Prices
We recently stayed at the Mountain Star Lodge and were not terribly impressed with the property.
The room was clean, but in definite need of a facelift. When staying somewhere, I just expect it to be clean. The room was just that, nothing more. Simply a place to lay my head at night. However, at $149 a night, I was a bit disappointed.
The staff, in general, were nice. However, I was a bit concerned about one security issue. I got locked out of my room and requested a new key from the front desk clerk. She re-issued me another key without asking for ID. This was not the same front desk clerk who checked me in. When I mentioned to her that it would probably be good practice to ask for ID before giving a room key to anyone who requests one, she just shrugged her shoulders and acted like it was not a big deal.
To me, this is a big deal. This indicates to me that anyone can walk off of the street and ask for a key to my room, and they will receive it with no questions asked. I find this highly worrisome.
I would not recommend this hotel because I feel like it is not a good value for the money. For this price, there are other options in the same area that would be more comfortable, aesthetically pleasing, and more secure.
ll, our stay wasn't awful. The people were nice enough and the room was clean enough. But that was all. It was just "enough."
| 2 | null |
Overpriced and just too full of itself for my taste
Yes, the hotel is lovely and the rooms are nice - nothing spectacular for the price (and those noisy people at 3 am who don't use their "indoor voice" when clomping through the hallway...) But I waited over an hour past check in time to get my room and when I complained...well, let's just say it fell on deaf ears...because it was obviously not clear to me that the hotel was doing me a favor by allowing me to stay there.
Sorry, but that alone is enough for me to take my business elsewhere. Especially at W rates. I just don't think i was cool enough for this place. Personally, I like being treated like a guest - you know, with some smiles and maybe, just maybe, like you care that I'm there.
| 3 | null |
Perfect beach experience. We'll be back!
We checked into the Venice on the Beach hotel on Aug. 18, 2012 and checked out on Aug. 21, 2012. We had a wonderful stay!
I put the owner, Greg, through his paces -- with requests for extra towels for the beach, and a request that my L.A.-based brother be allowed to use our parking spot when he visited us, since we didn't bring a car -- and he granted all of these requests with a smile. Such a friendly person!
Our 1-bed bedroom was about the size of a thimble, which was fine with me. We didn't really need much, and needed to save $$ for our weeklong California trip. The room was extremely clean, and comfortable, if a little cozy. (We could probably have easily upgraded to one of the larger rooms -- I noticed the room across from ours was more of an apartment, with a full service kitchen -- but there was no need for this, we just needed a place to rest our heads and change our clothes.)
This hotel describes itself as a "boutique hotel", which means it is more like a B&B, and that you don't get the full service you would get in a chain hotel. And that was fine with us, too. Greg told us that the maids would be happy to come in and clean our rooms if we wanted ... which gave me the option to tidy the room myself, and save even more money. I did ask the maids to do a "towel exchange" with me -- I traded our used towels for fresh towels -- and they were happy to oblige. I made sure to give them a tip, of course!
The proximity to the beach was just ... amazing. The ocean is gorgeous, with great big beautiful waves; perfect for bodysurfing and surfboarding. I could have stayed on the beach for our entire trip.
Our room was located right by the entrance, with our windows facing the little parking lot. I was worried this was going to result in street noise and a lack of privacy, but, fortunately, this was not the case. There isn't a lot going on outside those windows after 9pm, and we were able to have a good night's sleep.
Also, there is no air conditioning in the rooms, which had us worried we'd be uncomfortably hot in the dog days of August, but with our windows cracked open, and the overhead fan on, we were able to sleep comfortably.
It's hard to find an affordable hotel in Los Angeles ... I think this place is a real gem, and I can't wait to go back. Big thank yous to Greg for fielding all of my requests, and being such a super host!
| 4 | null |
memorial day weekend
I booked a DELUXE KING....it was a terrible room, very small for their "now we're talking" deluxe. Come on..and what are they talking about the Renovated? The bathroom was horrible...terrible lighting, scratchy towels, didn't look DELUXE TO ME! Old bathroom from the sixties, and NOTHING Is the room was luxury for the price. I beat hotel that should be ashamed in charging what they do...a farce....the photos seem to reveal that the deluxe were way better than supreme....I cannot imagine...MEDIoCRE...d grade hotel...Will never return...too many options. DON"T WASTE YOUR MONEY!
| 2 | null |
Unfriendly staff but great building
I really loved the location and building, great looking place with very nice atmosphere. The staff however are often times not so friendly, making you feel like you are a nuisance. Some staff were great too, but the front desk and concierge staff in particular felt like they'd rather not have any guests.
| 3 | null |
Good service. Quiet rooms.
The hotel was actually smaller than I thought (103 rooms or so). The service was quite good. I asked for a room away from the elevators and I couldn't have gotten a room further away. The building itself was old, but the beds were comfortable. The bathrooms were upgraded, and the water pressure in the shower was excellent.
The only criticism is that it's a bit isolated from the touristy part of town, and finding a CVS or grocery nearby was a bit hard. There are a couple of very nice restaurants, however.
The exercise room had a bad odor and needing renovation of its ventilation system. I used it once and decided not to go there again.
Overall, my experience was very positive and if you're looking for good service in the area (Peabody Court / Washington Monument), it's an excellent choice. If you're looking for more dinner/nightlife, I would consider alternative.
| 4 | null |
Business Travelers Only!
I visited the Anatole, based on recommendations from friends in the industry. First, it's a beautiful property, with an equally beautiful campus. The hotel is is decorated like a museum. Rooms are spacious and clean, housekeeping is very much on point! Location is convenient if you decide to drive your own vehicle as you can hit any major point in the city inside of 10 minutes. Staff were very courteous and friendly. Now for my negatives. It's expensive unless you know someone who works at the Hilton, or your company is paying for it. The room fees should include, but don't - parking and wireless internet!!!! REALLY???!?!?!? I can go up the street to the Homewood Suites, and get WiFi, free parking and free breakfast. I refuse to pay $17 a night parking, and $13 a day internet. Thankfully, you can go to the Media Cafe and get online for free, if you like $15 burgers, and $8 beers. Hotel prices for food just absolutely suck, but I guess thats the city. Self parking was another major annoyance. When I leave the hotel, I want to get in my car and GO! At the Anatole, you have to check out of your parking space with the attendant everytime you come and go, and it's a complete hassle. SMU has the automated parking garage, which I cant understand why the hotel doesn't have. Leaving should be as simple as swiping your room key, and up goes the gate. I seriously hated feeling like a prisoner everytime I had to go somewhere. At the rate these rooms sell for, what, no fridge either??? Yes, you are supplied with a stocked bar, but getting a fridge to keep your own snacks will cost you $15 more per night. was I comfortable, yes! did I feel safe, yes! Would I stay there again - HELL NO! staying elsewhere would have saved me easily $400 for the week. I highly recommend finding another hotel to stay at, unless you enjoy the full service and having your wallet drained for everything other hotels include for free.
| 4 | null |
Bed Bugs!
I tried calling twice to report that I had bedbug bites and they ignored me both times! I finally got a manager but have not heard back. I had my house inspected just in case and it was clean. I had 17-20 bites while I was sleeping there! The bites were horrible and some may scar.
| 1 | null |
Convenient location, not as many amenities as the Marriott
Stayed here (as a solo traveller) for two nights for a conference. Location is excellent - within walking distance to many restaurants, shopping and coffee. Moscone conference center was just a few minutes walk away.
Check in was quick - was giving a Starwood Preferred Guest room - it had a small table near the entrace as a sitting area. Room was clean, and had floor-to-ceiling windows. No issues with the bathroom. Tons of space for a solo traveller or a couple. The king sized bed was great as is the case with all Westins.
I ended up using the Lobby Wifi. There are a few sitting areas in the lobby area where Wifi could be accessed. One is a lounge area, near the hotel restaurant. You don't have to order to sit there, but you can if you want. There is a TV in this area, and seats are comfortable although the area is dark (lounge-like). Just off the elevator area there are a set of rooms with seats that reminded me of a hospital waiting room. But if you're just checking email, it's not a big issue.
My only beef with the free Wifi was that when using it on my phone, if it went beyond a few minutes the Wifi would disconnect. This led to me ended up using my 3G connection and will no doubt get a few roaming charges. But what can you expect for free wifi.
My only beef with the hotel is that there didn't seem to be as much in-hotel amenities as the nearby Marriott, which had its own Starbucks and lots of nicer seating areas within. But with many nearby eating and coffee options outside the hotel, it wasn't a big deal.
| 4 | null |
Worth a return visit
Finding a hotel in LA is daunting. Finding a jewel is harder still. I needed a place near the French Consulate (visit was to get a student visa OK'd) and that was way too close to Beverly Hills to be low cost but this hotel was a great find. Our room was a trifle odd in terms of layout after a recent renovation. We were given a large bedroom and 2 Q beds plus a sitting room with twin sofa bed and balcony. Room comfort was top notch and the front desk staff were great. Fred was incredibly helpful plus funny. Free valet parking and free wifi made this $150/night place well worth the stay. The complimentary breakfast was perhaps 3 of 5 stars and the pool was rather small but the beds were terrific. Only thing I'd change was the hallway carpet.
| 4 | null |
Outstanding Columbus Hotel
We were thrilled during a one night stay here on New Years Eve. This hotel has an excellent location: Close to Grandview, Short North, OSU, and Downtown. The area is very secure and I liked that the parking garage was free, and had limited entrances/exits to deter theft or vandalism. The exterior is very attractive, reminiscent of the style of the Arena District, and is a short walk to several restaurants and a gym in the same complex.
The lobby and casual dining areas are spacious and stylish, showcasing clean modern contemporary design. There's a wide variety of places to sit and relax, and the colors and finishes make for calming and relaxing environment. It also has a small gym and indoor pool, which we enjoyed swimming in and viewing the December 31st Ohio weather outside.
The modern design flows into the rooms, which are likewise very spacious and finished in calming tones. The rooms are furnished and have a layout you'd expect in a hotel at a higher price point. An L-shaped sofa sleeper could seat 4-5 guests comfortably while enjoying the 42" flatscreen television, which swivels for viewing from the living area or the bed, and a standard mini fridge is another nicety. As a tech-savy person I appreciated that they've built-in a panel beneath the tv with every type of port imaginable for hooking up an iPod, Playstation, or video camera. We also enjoyed the full size shower, which is a huge plus in lieu of a bathtub. Again, they didn't skimp on the finishes as they use granite and faux limestone through the bathroom and kitchenette area. Our king size pillow bed made for a wonderful sleep, and despite some partying going on throughout the hotel since it was New Years Eve, our room was very quite.
Overall I think this is the best value for a hotel in Columbus today. It's apparent that Hyatt has thought out the Hyatt Place brand's design well, and it's very appealing to adult or business travelers who appreciate style and frills at an affordable price. We can't wait for another stay.
| 5 | null |
Stayed for Business. Very Pleased
Fortunately, I did not fall victim to the homeless camp behind the hotel, so I was pretty happy with this Garden Inn. I was put in a first floor ADA accessible room close to the lobby. The hotel was full but luckily I got there early enough to switch rooms and someone else got the weird 1st floor room (sorry to whoever that was). The clerk at the desk was very helpful with that.
The rooms are nice and clean and up to date. I ate breakfast on the first morning and thought it was way overpriced and way greasy so I didn't eat there my second morning. I walked to the Einstein bagel place next door. I had a drink at the bar one night and the bartender was very friendly. This was very convenient to where I had to be so it was a good location. If you're looking to see Austin, this is not the place to stay, but I was overall happy with it.
| 4 | null |
Bed Bugs, Rude Staff, We Switched hotels
The rooms are run down, you felt every spring in the bed. and furniture stained and old, They booked a party next to us, who woke us up at 3am, partying outside our door on the patio. The staff moved us to another room, Then the following day we returned from sightseeing to take a nap, as we didn't get much the night before only to find all of our stuff had been packed up and moved to another room, with no attempt to call or contact us. We checked out immediately after that.. after fighting about the bill.....once I got to new hotel. (Omni) and showered we noticed we were covered in bites. DO NOT STAY HERE!!!!
| 1 | null |
Disappointed
We had picked the Grand Hyatt for the location and the name. After being here, it was obviously a mistake - the hotel does not cater to families (nor do they want to!) We had 3 children and 2 adults in our room and only 2 full size beds (this was confirmed upon registration.) When we asked for a roll-away bed, we were told that we could not have it due to fire code. So, we had to ask for blankets - twice within an hour!! Talk about a fire hazard!! We were left with only 3 bath towels in the bathroom each day so we continually had to call each day for more towels.
We paid extra to be on the Club Floor so that we would have breakfast, snacks and drinks. There was never any children friendly food. One of the staff did actually ask me one morning if my son would eat or drink anything and he said chocolate milk. She called to get it sent up for him.
This was my 3rd trip to DC and 1st trip to the Grand Hyatt. I can assure you it will be my last trip to the Grand Hyatt!!
| 2 | null |
Hot as Heck!
I checked in to the hotel on March 16, and the room was very hot. They sent maintenance and then sent me to another room. It was also hot! After moving me five times, I recommended that they just let me stay in the first room. It was hot as heck, but I did not move all night to try and find a breeze somewhere. When I complained to management, they did nothing. They said they would refund my money, but never did. They were very defensive at first and then said they would refund the charges. It never happened. I called American Express and disputed the charged. I would not recommend this hotel to anyone, unless you really like it HOT! There is no air condition. They said they were upgrading, but for some reason I did not believe them. It was like CAMPING in the woods!
| 1 | null |
Great hotel, location and service
I have stayed at the Hotel Rex a few times. The location is right in Union Square, close to everything; however, the rooms themselves are so quiet you cannot believe that you are right in the middle of it all. And they are very pleasant and ample size. The front desk has always been eager to help with your stay, try and give you a room that you like and makes suggestions to make your travels easier....things you don't think of and they do. I would highly recommend the Hotel Rex.
| 5 | null |
Excellent hotel with a staff unlike any other
I stayed one night in the Presidential Suite at the Deca, what an INCREDIBLE room. It's more like a luxury condo than a hotel room! I had a few friends over for a little get together to celebrate our graduation and they were equally impressed with the room. Drinking wine while overlooking the beautiful Seattle skyline is an experience none of us will ever forget. The balcony wraps half way around the building which gives you a great view of the city and Mt. Rainier! It was simply incredible. To top it off, the staff went above and beyond to make sure that we were comfortable and had everything we needed. Anything we asked for they had up to us within minutes! Incredible service. Both when I arrived and when I was leaving they took care of anything and everything I needed, you just don't find people like that anymore! Tanya at the desk always greeted me with a smile and the manager, I think his name was "Woody", was so caring and helpful. Every member of their staff that I ran into greeted me with a smile, it really made my entire day. I can't wait to come back again!
| 5 | null |
Excellent stay
We were greeted by very nice staff who assisted with our luggage. We arrived prior to check-in, and although our room was not ready yet, our luggage was properly stored and arrived to our door once we were able to get into the room. We reserved a King Suite, which was very nice and clean. Also, almost immediately after settling in, we were given chocolates, sparkling and spring water, and a fruit bowl - all complimentary. Nice touch, especially since it was July and quite muggy outside! They gave us 6-8 bottles of water and it was very much appreciated.
The room is somewhat small, but in NYC this is to be expected, so no surprise there at all. The bedroom and living room both have flat screen TV's, and the king bed was very, very comfortable. My wife said she slept great there, much better than at home!
I cannot comment enough on the service we received - all were very cordial, and went out of their way to assist in our plans (recommendations for dinner, and sights in the area). They made friends with my shy 3-year old, and that is no easy task.
We made our reservation on their website, and managed to get a good price for a suite, so if you go there, check out their specials and you might find a nice rate. All in all, the traffic noise was minimal, but we did stay on the 15th floor, so this may be the reason. We did hear a few sirens overnight, but this is NYC, so again, no big shocker.
Overall, this was a very enjoyable stay and I would highly recommend it. We are planning another trip to NYC around Christmas, and would love to stay there again.
| 5 | null |
Great location in Boston
The Doubletree Hilton on Washington Street in Boston is the perfect location for your Boston visit. It is located across from Tuft but easy walking distance to Harvard, BU, MIT, the river, the Commons, Chinatown and the Italian district. The rooms do need new wallpaper and decor. The decor was a mix of oriental and traditional that I found ugly. I saw peeling wallpaper in our room, hallways and bathrooms. The bar and restaurant are small but service was quick. The staff was very friendly and quick to help. And of course, the warm cookie on arrival is always nice. With an update, this hotel would get a higher rating.
| 3 | null |
Do not stay here. Staff misleads and is not helpful
For those looking for a family vacation in San Diego, Do not stay at this hotel. The rooms are all the same size (even if you upgrade to the superior room like we did that promised additional space). All rooms that face highway 8 are poorly insulated and terribly noisy. The rooms barely fit 2 beds. We had family come from all over U.S. Everybody had different problems with staff. Dad was double billed on food and had to argue to get it removed when it was evident that the charge occurred. Air conditioning broke in another room and we were told it was fixed when it wasn't. Sister in law had maids steal bag from room that the staff denied until she argued with them more about and it magically showed up with the security guard.
This place is more for a convention of business men and their professional escorts who can deal with dishonest staff than a family looking for a vacation.
| 1 | null |
Not for Light Sleepers
Pros: Excellent location. Great senior rate on weekends, available only if you call the hotel.
Cons: Small standard rooms. Free Wi-Fi only in lobby and mezzanine. Really loud air conditioning with only one fan speed -- high. Some rooms have sealed windows that cannot be opened. If you can open them, you hear street noise and get humid air in summer.
| 3 | null |
Motel 6 quality at Holiday Inn Rates
This Hotel is on the river but not what you expect and not where all the shops and restaurants are at but it is close, however the view they leave out of all their pictures is the one where you are over looking an abandoned warehouse section where the roof is tore off and old a/c units and trash is scattered everywhere. Now for the room,the toilet was filthy which after reporting they came and cleaned the toilet, but leaves you wondering if they don't even clean the toilet what else did they forget to clean. then the Pool was closed for cleaning on a Saturday afternoon and all night, i would think the busiest day of the week for them and they close the pool to clean.( not very good managment ) I had to go to 3 different floors to find a coke machine that worked. the a/c does not cool the room very well, was midnight each night before the room cooled down. it blows cold just not very much air comes out. then to top it all off when our stay was over we got a bill for $ 39.00 for self parking in their garage, we was not told anything about being charged for parking, ( you think when you are paying $ 230.00 a night for an upscale hotel they would have parking available) then they gave me a bunch of crap about they did not own the garage so nothing they could do about it. again not very good managment they did not care kept interupting me when i tried to talk to her ( and i did not start out being mean, i did get that way after being interupted and talked to like i was stupid ) if you choose to stay at this hotel you will be dissappointed in many ways. Goodluck.
| 2 | null |
close to airport but not worth it
I chose this hotel because we needed something close to the airport and the pictures looked great, not my best decision.
The pictures do not look like the rooms provided, the windows were filthy the shower bath had the linoleum half missing from the bottom of the bath so there was no way i was getting in it and it looked dirty.
The service was also poor.
We waited at the shuttle pick up spot for 45 mins and the hotel driver drove past us TWICE even tho we were waving and pointing and jumping up and down- just rude.
After walking to the hotel we were greeted at reception with a friendly "Welcome Mr and Mrs Last name, your room is ready for your and it has 2 single beds " I laughed because it was so dumb and from seeing the look on my fast she replied with "How about a king bed?" considering that is what I requested in the first place it seemed the appropriate response.
The concierge staff were rude and completely unhelpful when we asked for directions and were more interested in talking to their friends and looking at their mobiles and I would never ever stay here again even if you paid me too.
| 2 | null |
Fantastic all round!
We loved every minute of staying here, from the moment we checked in they looked after us. We had recently got engaged and it was my fiancee's birthday and the staff had provided us a complimentary welcome basket which was such a nice touch. The hotel itself is in a fantastic location, close to Union Square, Westfields Shopping Mall and walking distance to Fishermans Wharf and all other tourist destinations (if you feel like walking!). The happy hour was an added bonus and we loved eating at the restaurant, had a great vibe to it. If you are staying here though, do not walk south of the hotel on Taylor Street, it did not feel safe and probably isn't (we quickly realised it and went back onto a more busy street). We had a lovely corner room on the top floor, very clean and loved that we had a lounge. We would definitely stay here again. Value for money too. For someone that had no idea about San Fran and where everything is, this hotel works for wherever you want to go
| 5 | null |
Mixed bag
I got a Starwood Platinum upgrade to an almost suite. 10th floor looking out to the Hollywood sign. Major brownie points. Room was spacious. Room also had stuff on the carpet from the previous guest (crumbs and weird tiny little plastic pieces). Has an exposed metal bracket under the desk, cut myself on it just by pulling my chair in when I first sat down. And my room was LOUD. I regularly nap at major league baseball games, so I can sleep through a lot. I could not sleep due to the noise from the nightclub. They stopped the music at 2:38am, which is when I finally got some sleep. Being as how I had to leave at 5am not much sleep, but the bed was comfortable for the 2hrs of sleep I did get. Full disclosure: did not request to be moved because, quite frankly, if I was gonna take the time to pick up my room it made just as much sense to get my car and make the 2.5hr drive home. So $400 for 2hrs sleep in a nice room I couldn't use to sleep in. Not my idea of a great hotel.
| 2 | null |
Ehhhhhh....
The service was great but the room really wasn't as clean as it should have been. Also the whole building had a funky smell, almost like cigarettes or something... don't think I'll be rushing back here.
| 3 | null |
Rundown, Bad Food, Bad Service - other than that it was fine!
My husband and I stayed at this property for 3 nights. we were there for a conference with about 250 people. We did not have problems with checkin but a number of others did. The entire property is rundown and in need of a facelift. The layout of the lobby relative to the elevators is ridiculous (I realize that's not something they can change). The restaurant situation was ridiculous. There are signs at the restaurant entrance and on the paperwork you get saying that it is open for dinner beginning at 5PM. After driving 400 miles we just wanted to eat something and go to the room. Several of us went to the restaurant and it was empty and the lights were off although the sign with the 'supposed' hours was on the desk. There was a sign on the wall saying 'join us for dining in the Baron's room'. We went to the Baron's room - the door was open, the lights were on and THERE WAS NO ONE THERE. We went to the bar where the rude bartender told us 'We're not open on Thursday night'. We asked about the sign and she said 'well it shouldn't be there and walked over and moved it. We then asked about the Baron's room sign - she said that was for private parties only - the sign didn't say that. She then said we could order from room service or in the bar and sit in the lobby to eat. That's really something I was looking forward to. We got in the car and went somewhere else to eat. It got better at lunch the next day. We were a table of 5. We had to ask for someone to take the drink order and to bring us menus. One of our party got up and went and got utensils and napkins as the waitress didn't bring any and wasn't around to ask for any. Two of the party ordered burgers and the buns were so stale that they crumbled when they picked them up. One person and I ordered quesidillas and they were literally dripping with grease. The pico was supposed to come in a taco shell and ours was dumped on the plate in the grease. When we asked the waitress she said 'o, we ran out of the shells' then she asked if we actually ate the shells. When we said yes, she giggled and from that point on every time she came by the table she giggled and called the man who had asked about it "Mr. Shell" - The entire experience was bizarre. As this was a conference, the party of 5 needed 4 separate checks - this evidently was really hard for her. There was a banquet on Saturday night and the food was served buffet style - not my favorite but o well. One entree was chicken fried steak that looked like a frozen hamburger patty from Sysco with no breading and gravy with the consistency of soup. The other was chicken in some kind of sauce that was even thinner than the gravy. In addition to being totally unappetizing to look at they didn't taste very good either. There were a number of older people at the conference and they had a lot of problems with the doors. All of the doors other than those at the front are card-keyed access - this is OK. However, they are so heavy that some of the people literally couldn't open them and if they could were not able to hold them open while passing through. This is dangerous.
This did not affect me, but several of the people had requested smoking rooms. One gentleman was told none were available, even though his reservation clearly states 'confirmed king smoking room'. When he got to his room (double non-smoking) he noticed there were no trash cans in the room - he went into the hall and there was a housekeeper who he asked for one. She said " Oh,you're in that room? They never put anyone in that room because it is next to the laundry and noisy all the time". However, one of the other attendees who had also requested a smoking room was told "we don't have any available, but go ahead and smoke, we'll send up some ashtrays (which they did). I am a smoker but am used to staying in non-smoking properties so it didn't bother me. However if I did not smoke and got put in a non-smoking room that had obviously been used as a smoking room I would think I would not be happy. All in all the whole weekend was a bad experience.
| 1 | null |
Front Desk staff
Chris Sua, front desk staff, couldn't have been more helpful and we so appreciated his helpful demeaner and professionalism. Chris is one reason to stay at this hotel, our room was comfortable but the property is due for an update. The grounds are beautiful but in order to compete in the San Diego market, the rooms should be upgraded.
| 3 | null |
Perfect location. Lots of kids. Not for business.
Location was perfect for our commando-style tour of DC. Close to GW/Foggy Bottom Metro stop, Whole Foods Market, Dupont Circle. May be a bit far from the Mall for those who don't like to walk. Staff was extremely friendly and property was very clean. Much quieter rooms than I typically experience in DC. Arrived late and ate in Nicola's, the in-house restaurant. Salads and pizza were very good and reasonably priced. Two relatively minor negatives: (1) elevators that are too few and too slow; and, (2) lots of kids in need of general supervision/manners training. I am a parent and traveled with my kids from an early age, and still do now that they're teenagers. My issue isn't with the fact that there were kids, it's with the general lack of manners and instruction/reinforcement regarding what consitutes appropriate (indoor) public behavior. If people (parents/chaperones) let their kids behave like this in public, I can only imagine how they behave at home and/or school.
| 4 | null |
Meh
I gave this hotel a 2 only because the bartender was polite. We stayed here over the weekend and did not have high expectations because we won a bid on priceline, but the hotel's cleanliness and lack of professionalism were less than impressive. When I called on Friday to ensure that I could bring a dog and potentially check in early, I felt like I was interrupting some woman's tv show schedule. She was impossibly rude.
Aeshetically, it looks like the hotel was built years ago and has been patched since then with decorating and cosmetic fixes. It needs a MAJOR overhaul.
There are a few fun stories that came from this experience, and we are very easy-going people who do not EVER complain. The hotel is dog-friendly, so my boyfriend and i dropped my dog in the room and went out for the day. When we returned later, we discovered the toilet did not work!!! Exhausted and not willing to go through the motions of moving rooms, we improvised and used the trashcan to pour water in the back of the toilet so it would flush. Romantic. When I opened the shower curtain to shower in the morning, there were long black hairs in the bathtub. I shudder to think what I would have found had I turned the sheets on the bed down.
The elevators- I could write a dissertation, but I will spare you and just say they are dangerous at best. They need to be updated. If your child runs out of the elevator, or in our case, a dog runs on to the elevator before the owner, don't count on pressing the "door open" button. Nope didn't work and I was left ripping the leash off some poor woman's dog before it was hanged by the elevator/leash combo. Also, the hallways are really dark and musty.
The bartender was nice, there's a starbucks in-house, albeit with a limited selection. Dear Sheraton, gut this hotel, update it, and get new front desk staff who are trained to work in the hospitality industry. Other than that, ok location to go on a run the next am to the museum and run up the rocky steps. We walked the mile to Independence Hall and cabbed that night to Penn's Landing for dinner. Just ok.
| 2 | null |
Nice Hotel
Positives: Large rooms especially if you are facing away from the front of the hotel. Attentive Staff...Restaurant was great and food was just as good. We were on property during and apparently on going repair of the 405... We were there for a meeting so the meeting space was applicable. We were always able to dine al fresco...a great plus. Also there was a bell hop by the name of Mark who was fantastic. I happened to be at a mall waiting for a cab and he pulled up in the hotel marked car, not knowing I was able to make use of the transportation, I asked him for a ride as the cabs in the area were almost non exsistant, he was gracious and quite courteous and said sure.Negatives:.Yes there was difficulty getting in and out of the driveway...sort of wanted to put blinders on and step on the gas to take your chances
| 4 | null |
The Grand Old Lady is still going strong
I have stayed here twice before and have to admit we love the majesty of the lobby and the size of the rooms. They have many room layouts but we have always gotten large corner rooms, with plenty of room to spare. It is an old hotel, but they take excellent care of it and I love this place. The staff is polite, efficient and courteous. The hotel looks like something out of a Carey Grant movie and has more history than similar hotels in NYC.
The location is perfect for a weekend trip to the city or a business meeting on Park Avenue. You will not be disappointed staying at the Waldorf in New York.
| 5 | null |
Way too loud - unimpressed
The accomodations in the room itself are very nice -- comfortable desk, chair and bed -- but it's impossible to get any sleep if you're staying anywhere near the 6th floor where I was. The restaurant/bar in the lobby turns into a nightclub at night. Asked the front desk twice if anything could be done about the music but nothing could be done. Passed my complaint on to the front desk upon check out and got very little sympathy.
| 2 | null |
Beware of scabies...
My mother, mother-in-law, sister-in-law, and my daughter visited this hotel in November of 2012. We stayed one night. I immediately noticed that the room was not only small but in desperate need of a remodel (the lobby area was much nicer and newly redecorated). After leaving this hotel, my mother and daughter who slept in the same bed both came down with bumps all over their skin. My mother went to the doctor and was diagnosed with scabies. She had to get a cream from the doctor to treat the scabies. A call was made to the hotel regarding our experience by my mother-in-law and she was told that I would be getting a call from the manager. I never received that call. I will NEVER step foot in this hotel again. I do a lot of traveling every year and this was by far the most run down room I have ever stayed in. By the way, this hotel night stay was about $130 per night....not cheap for what kind of environment you would expect these problems to arise from.
| 1 | null |
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