Search is not available for this dataset
review
stringlengths 61
22.4k
| label
float64 1
5
| __index_level_0__
int64 |
|---|---|---|
inDeCent exposure
The proprietor of this location owes a huge apology not just to the guests, but also to the staff. I have rarely stayed at a place where everyone was as keen as these people to make sure I was happy.
It is also in a fantastic location: four blocks from the convention center. An easy walk to the National Mall or public transportation.
But here's the let down: the rooms. OK, they're small. Not a deal breaker. But they're dismal. I couldn't tell if the carpet and bedding were old, or just not well kept. The wallpaper was scarred, peeling, and bubbling - not just in the bathroom, but the main room, too. The paint on the bathroom ceiling was bubbling: the sign of painted over mold. Then there's the smell. The first day it just seemed stale. But as the days progressed, my room had a growing sense of damp. A colleague had an even worse odor in his room. Another oddity was the placement of the hair dryer - right over the sink. One last oddity - a lamp on the desk wouldn't work and i assumed it was the bulb. Investigating a couple of days later, I discovered that it wasn't plugged in ... as there was no outlet anywhere near the lamp.
The positives ... the bed was very comfortable. And the lounge/dining area in the basement was well decorated.
The pictures on the hotel's website were obviously taken the day the renovations were completed - however many years ago that was. This could be an excellent place to stay. But it isn't.
| 2 | null |
A disappointing stay........
My husband and I stayed over there the first week of October. I'm a very picky person and very afraid of norovirus. I don't know if it was a bad coincidence but we had a lot of bad things. First of all let me say that we had stayed in other Staybrigde before, we do that because I don't eat out so we always choose hotels with kitchen and this one was a nightmare for me.
At first glance everything looked ok, so we went for the groceries and cleaning supplies (I always clean the room although it looks clean) and my surprise was that the stove and the dishwasher were very out of date and not clean enough, so were the fridge and the cabinets. The bathroom had a big weird yellow stain in one of the corners, the toilet had some little spots (I don't know why but they used to disinfect the toilet and put a band on it saying that "the toilet is disinfected for your security" well, not anymore), the sheets were old but looked clean, and the carpet had some red stains on it, yuck!.
So, we were tired and it was late and I didn't want to change rooms so I decided to clean everything (I took me like 3 hours and I got rid of that yellow stain on the tub), I don't like and I don't use harsh chemicals to clean but in this case I had to use lysol, cleaning wipes and a disinfecting spray from Method.
Everything went ok, but in the 2nd day of our stay, the waste disposal got clogged (I don't know why 'cause I got one at home and I know how to use it), so again it was late and no one could check this, so I put a pair of gloves and had to remove the dirty water so I could wash the pots. And in the morning I had to wash the fruit for the breakfast in the bathroom. Later that day in the morning they sent someone to unclogged it.
But this nightmare didn't finish here, the next morning, another surprise, the dishwasher didn't work!!!, it was clogged too, so all water was stagnant. We decided to not reported it 'cause it didn't seem like a something easy to repair and I wasn't willing to change to another room and to do the cleaning again.
The other little detail was that our room was next to the elevator so we heard all the "dings", hehe, and last but not least we were having breakfast and suddenly the fire alarm went off we got a little scared 'cause we didn't know if it was a drill or if it was real but someone then told us that they were testing the system, but the sound was very loud and annoying.
The good thing about this hotel is the location, although Dallas downtown is like 20 minutes away from there, the neighborhood is great. The staff were very polite, and the hotel looked very nice from outside, but I will never stayed over there again, I mean for that price you can stay here in Mexico at a very clean and 4 stars hotel.
| 2 | null |
Great wedding weekend in San Fran
My son who is in the military and stationed in Northern CA, decided to get married in San Francisco this month of October. Of course he picked the weekend that every major company was having a convention and the cruise ship was also in town. Every hotel was booked but I was lucky to get reservations at the Radisson Fisherman's Wharf. To be honest, as I've been in San Francisco many times before, this hotel never appealed to me. BUT, all the rooms were completely renovated and were beautiful. The location was perfect as well. The whole staff knew of my situation with the wedding and went out of their way during our stay to help me out with everything we needed. From the first call to Julie in reservations to the front desk staff when I got there. Rooms were very clean and my son and new daughter n law was given a beautiful room with a view of the wharf. I was even surprised to see robes and slippers laid out on their bed for them. That was a nice touch by the hotel and I didn't even ask about it.
I want to thank that staff for all their help all week and especially the weekend of the wedding. They even let us store the leftover wedding cake in their fridge. I can say that when I do come back to San Francisco, I will never stay in Union Square again as I have in my past visits to the city. I will stay at this hotel!
| 5 | null |
Updated? Where?
We love that Holiday Inn has decided to re-vamp it image and hotels, but this one...should probably be blown up and start new. The lobby is impressive, and thats where it all stops! The door to the room stuck, had a hard time getting in. The paint on the wall in the hallways, looked like greasy people ran their fingers along the walls. The towel rack fell on my head and broke. There was black mold on the wall. The restraunt was WAY understaffed at breakfast and dinner. I won't stay here again
| 2 | null |
Scary
Upon checking into the Omni, one of the bellmen squashed one of my bags damaging my computer. Said he was 'sorry'. The heat never worked properly and I was near freezing each night of my two night stay. I like to order room service, so the first night I ordered up. The food was delivered lukewarm and substandard. The rest of my stay, I left the hotel to eat at other area restaurants. The day of my checkout, I settled my outrageously high bill and walked out to the front to hail a cab. The doorman took it upon himself to try and talk me into using their "car" service instead of a cab. After a dozen no's from me, he finally figured out that he wasn't going to be able to hustle me. He then made a spectacle of himself when he walked out into the middle of the street and started blowing his weird whistle to hail a cab. He stood out there for almost two minutes blowing this thing looking like a fool, when all I needed to do was simply stand there for a couple of minutes until a cab came along. After a cab drove up, the doorman grabbed one of my bags away from me and tossed it into the trunk all over the greasy spare tire, then actually had the nerve to hold out his hand waiting for a tip. I just looked at him and got into the backseat thinking I was in some twilight zone episode. He made some overly flamboyant roll of his eyes as if to act shocked that I wasn't going to "tip" him for all of his "services". I almost began laughling as we pulled away but managed to keep a straight face. Will never stay at this Omni again. Crap. The Hilton at Fisherman's Wharf is far superior and where I stay now.
| 1 | null |
Will never go to a holiday inn again!
I have never felt the need to write a trip adviser review until now. I stayed at this location for only 1 night and I promise you I will never ever go to another Holiday Inn again. So upon getting there, I had the hardest time parking, which I some what expected as it is New York, after my friend ended up parking for me I went in the hotel. I asked the front desk girl who checked me in if I could park where I was, her response to me was "well you'll have to move eventually but you're only here one night so don't stress about it". The check in process was easy and the girl was friendly. When she asked for a credit card in case of incidentals, she neglected to mention that they would be doing a authorization on the account, and I gave her my debit card. The room was clean and pretty, lacked any form of a view but that was tolerable. My friends and I left to go explore the city, on the way out I noticed there had been a shift change and a younger looking man was now at the front desk, at the time arguing with a women about her reservation. Me noticing that he was not being very friendly and not helping her at all. We left for a few hours, went out to eat and such, and when I finally came back to the room, I had several missed calls from my boy friend back home saying that we where in the negative in our bank account and that the hotel had taken $100.00 from the account. I instantly called down to the front desk explaining that I had booked threw orbit and therefore had paid for everything in advance, and that if the charge wasn't removed I would be charge from my bank. The gentlemen on the phone told me to come down. I of course did, and was simply disgusted with the service I received. First he tried telling me that in my confirmation email it states that they do a authorization , I have re-read the email from ORBITZ several times and it says nothing about that. After letting him know that I personally work at a hotel and we have people sign a paper stating that we are going to a authorization on their account, and that if they use a debit card it can take 7 - 10 days to get back, I told him that I was upset that the staff here neglected to inform me. He tried then saying every hotel does it, which is frankly a CROCK, I stayed at several hotels in the past week since this was a road trip for me and my friend, and NO other hotel did a authorization on my account. In the end he told me that he could reverse it if I had another credit card or gave him cash, which I had neither of. I had been gone a week, traveling with my friend and this was literally our last nights stay before going home. I'm only 19 and therefore have 1 other credit card which was already maxed out from our trip, not that the gentlemen cared about any of this at all. After trying my other card and it getting rejected he looked at me and goes "so what are you going to do about it". I smiled and said I would call my bank and try to fix it, with the full intention of calling and speaking to his manager in the morning and hoping to maybe get some actual customer service! I did call and ask to speak to a manager in the morning, explained that my bank was charging me not only $32 a day for being in the negative but also $32 per transaction I did while in the negative and that this was the only money I had left and I had to eat and drive all the way back to NH and was going to have to continue to spend money he basically told me that same thing the other guy did and didn't try to help me at all. They pinned it on me saying that they make sure people know and that even if the reverse that charge it will not go threw for a couple of days. I finally hung up the phone giving up on this place and clearly there lack of service, nobody offered anything!! No compensation, no help, no nothing. To top it off after leaving and going on a walk around the city again, the hotel called the police on me and received a parking ticket for $115! How covenant is that! I am now over $400 in the negative because of this incident and still have received NO help from this rude, un-caring hotel. I end with warning, if you like being treated horribly and told that it's your fault for the hotels lack of communication you'll love it, otherwise please spend a extra $20 and go elsewhere, really your on a vacation for a reason, not to be screwed!
| 2 | null |
Very Good Place in Century City
Among the large hotels of this area of LA, Hyatt is the best, clearly beating Beverly Hilton. The entrance is grand, the rooms are large, nice and have balconies to enjoy. Get the bit more expensive rooms at the back! They are quiet and view the spa. The spa is gorgeous! Service is excellent, very friendly and effective staff. I guess this hotel has an excellent manager.
Well done!
| 4 | null |
Good location
Recently spent 4 nights at Yotel and was very impressed. We were on the 25th floor with great views! It's a very modern hotel and the free wifi on the 4th floor is very handy. The rooms are a fair size, clean, comfortable and were cleaned every day. Loved the huge TV screen too! The toilet/shower are ok but make sure you know your partner well! There is a galley on every floor where you can get free tea/coffee/chocolate. Also a vending machine for coke, water etc. The staff are very helpful and friendly. I must admit that I was surprised by the price of the drinks in the bar though. My husband had a beer and I had a vodka and coke and it came to $20, which I thought was quite steep. Apparently its "the area"! The hotel is about a 10 - 15 minute walk from Times Square which is very handy. Feel free to ask any questions.
| 5 | null |
A saved vacation
This hotel and staff saved our vacation! We had landed in a real dive for a much needed 8 day vacation, and were considering going home early. On a walk up the boardwalk, we popped in to the Pacific Terrace after noticing the beautiful grounds and pool area during our walk. McGarrity, Guest Services Manager, stopped what she was doing and gave us her full attention and a tour of the property, plus a few of the guest rooms, which were all stunning. We moved from the hotel we were at and never looked back. The staff and entire hotel were excellent on every level. Thoughtful amenities and attention to detail. Beautiful beachfront location. Immaculate grounds and hotel interior. McGarrity and the rest of front desk were consummate professionals and a made our stay a pleasure from start to finish. We are returning ASAP.
| 5 | null |
I will stay again at the W Austin!
I recently returned from my weekend at W Austin with my wife where we celebrated our wedding anniversary--what a great time. I stay at the W Austin for business, and the staff and experience are always top notch. This was my first time staying for pure pleasure, and it was even better (which is what I wanted and hoped). We were always warmly greeted by staff members, enjoyed a show at Moody's Theatre and than the W Bar afterwards was a happening place. Our room was spacious and clean, just as I expected (and it always is that way). I am glad my son is attending University of Texas in the fall, we will stay at the W Austin.
| 5 | null |
Unfair and bad treatment during tough time
We booked a room when Superstorm Sandy knocked out our power in our apartment downtown. One day after checking in, the hotel itself lost heat and hot water. We could have just stayed in our apartment! But the hotel refused to let us leave without charging us for the next night and also (at first) did not offer any price break or other concession for operating without heat or hot water. I recognize that this was not their fault, but of course, we would never have agreed to stay there if we knew they would freeze us out and we wouldn't be able to shower. Eventually, they agreed to a small price break -- after lots of discussion and negotiation. Other hotels in the area, we have heard from friends, didn't charge for the nights when they had no heat or hot water. The London put up a fight to give any price break. Shame on them.
| 1 | null |
Udderly ghetto!
This place is a dump. The lobby as well as the room smelt like sewer water. The sink doesn't shut off and is at a steady drip. There were very scary gangsters hanging out in the parking lot and each had pit bulls. The pit bulls were fighting each other, scaring my two young kids. I unfortunately booked this trash for two nights and may even take the cancelation charge for tomorrow night just not to ever stay here again. I strongly do not suggest this "hotel. Shop around and don't always settle for the cheapest! Refer to reviews before making decisions.
| 1 | null |
Beautiful Hotel, Great Staff, Central Location
My wife and I stayed at the Conrad Indianapolis last week and it exceeded what we had anticipated. The lobby was gorgeous and the valet and front desk were very friendly. We were offered a bottle of water several times and people took time out from their work just to greet us and open a door. The room was immaculate and comfortable. We had a great view of the Artsgarden below. Had zero complications and everything worked flawlessly. The bed was very comfortable too. Location is right off the Monument Circle and is way better than the other major luxury hotel in Indy (JW Marriott). Will definitely stay again when we visit Indianapolis next.
| 5 | null |
Silly per device Internet charges
Paid over $1000 for 3 nights and did not get the requested bed type and was charged 15 per day per device for Internet access. The internet should definitely be complimentary.
| 1 | null |
No hot water !
We were booked for three nights.The first day we had luke warm water and so asked the front desk to have it fixed. The second day our water was a little warmer and again requested it be fixed or be moved to a different room. The third day we finally had a hot shower at 3:30AM.
It was a shame since the staff were nice and the concierge very helpful. The room was absolutely spotless and pleasant and we had a really nice red wine at their wine tasting.
But all those good feelings were wiped away while standing in an esentially cold shower.
| 2 | null |
Never again
Great dissapointment but shouldn't have been surprised since it was "cheap" and previous reviews were not great.
Arrived a bit early - no rooms available to check in; no pleasantries passed; no smiles; no invitation to have a seat in the lobby area; no offer to check my luggage in the little bag room 2 feet from the reception clerk, in fact she simply kept repeating "no rooms until 3PM guaranteed" - a bit like speaking to a robot. So I dragged my bag out into the 100 degree heat to wait. At 2:30 I fronted up and was given a room - no smiles.
Elevator carpet filthy dirty; room comfortable appearing, bed and bath linens dingy gray, neither crisp nor fluffy.
Following morning made a number of attemps to log-on to internet as my rate supposedly included. No luck and no joy from reception, where they suggested it was due to hi-demand by other guests. If your band-width or whatever cannot accommodate guests when your property is heavily booked then close out the rates that include this amenity. It's pretty simple! Can't do it - don't adveritise it.
At check out asked to speak with GM - no GM on property only rooms manager. Never mind I'll just never come back.
| 2 | null |
Hyatt lets us down
My daughter from NZ, me from Hong Kong and my wife from LA, to meet up for a wedding in NYC. First we booked a suite with 2 beds, on check in a plain room. As we were from around the world, a drink would have been nice, no mini Bar. We arrived after11 pm. NO ROOM SERVICE, the operator sugested a diner on Lexington. What happened to Grand. If you want service do not check in here. I have been Gold Passport for years, and will not stay in another
| 2 | null |
Excellent hotel
I stayed at this beautiful hotel sept 28-30th and thoroughly enjoyed my stay. You cannot beat the location if you're a tourist and want to experience the Alamo and the riverwalk. Not only do you have direct access to the river ( many hotels claim to be on the riverwalk but they're really a couple blocks from an entrance to the riverwalk) this hotel is in a nice part of the riverwalk so you don't have to walk far to reach the restaurants and bars, which is the case for many other riverwalk hotels with access to the river. Check-in was seamless and totally automated so no waiting in line to speak to someone ( unless you want to). The hotel room was very nice. The beds were super comfortable, we overslept both nights because the rooms were so dark in the morning. I don't have anything bad to say about this hotel. I didn't use the spa or swimming pool so I can't comment on that.
| 5 | null |
Great Hotel
My husband and I spent one night of our recent trip at this hotel. It was a great place. The rooms were spacious, clean and nicely laid out. The bed was the most comfortable one of our trip. We would definitely stay there again
| 5 | null |
Dirty floors, dirty dishes, loud a/c, good location, nice staff, refused to admit we checked out
I stayed at Home2 Suites for 3 nights in October 2012. The concept of the hotel is nice - each room has a kitchenette with a pretty nice setup, including a nice microwave and sink area and a sizeable fridge. It has a great location only 2 short blocks from the main drag of the Riverwalk, which was probably my favorite thing about this hotel.
The desk and staff were very pleasant, especially Mia at the front desk.
However, be aware, you get (or don't get) what you pay for, and in this case, there were a few pretty significant downsides to this hotel:
-- The floors of our room were so dirty that clean white socks would turn black on the bottom after just walking across the carpet one time. Ewww.
-- My in-laws, who also stayed at this hotel, arrived to their room to find a dishwasher full of unwashed dishes. Ewww.
-- My in-laws also didn't have the proper bedding in their room for the pull-out couch. They were able to find an extra pillow, but no extra sheets or pillowcases.
-- Don't expect more from breakfast than some yogurt and a bagel. Avoid the "sandwiches" at all costs - they are terrible and barely have any egg or sausage on them. They are mostly half an english muffin covered in weird orange sauce.
-- The air conditioners in the room are extremely loud, as noted by most of the reviewers here. It didn't really bother me, since the bed was on the other side of the room, but my 7-month old was terrified and would cry if we took him near the a/c unit. It's that loud.
-- The valets take forever to get your car. We called them 30 mins ahead on the day we were leaving to ask for our car to be ready at a specific time, and we still stood waiting on the sidewalk for 15 minutes past that time before they finally showed up with it. It wasn't even a particularly busy time - I don't know why it took so long.
-- We checked out one night early and received a receipt / check-out slip before leaving the hotel. When I called Expedia to ask them to refund our final night's stay (as they previously said they would), the hotel REFUSED TO CONFIRM THAT WE HAD CHECKED OUT. I was extremely frustrated by this, since we told the front desk multiple times that we planned to leave early, and, in fact, checked out and received a time-stamped receipt showing that we had departed. I do not understand why the hotel would not tell Expedia that we had left.
Bottom line -- Only stay here if you want to be close to the Riverwalk at a bargain rate, but don't expect much, and bring flipflops to keep your feet off the disgusting floors. I won't be staying here again.
| 2 | null |
Great Stay!
We just returned from a two night stay at the Best Western Sunset Suites. The outside of the hotel isn't very impressive and it is right off a major highway and intersection, but as soon as we walked inside we were greeted by a very friendly staff and a large, nicely decorated lobby. The staff was very friendly throughout our stay and the hotel was clean. Our room was big and the bed was very comfortable. The AC worked great, which is a huge plus after running around in the hot San Antonio sun all day. I am a rewards member so I have stayed at several BW hotels. I actually like this one better than the Premier that we stayed at once. My only complaint....which is the same at every BW are the pillows. They are too puffy and square.
| 4 | null |
Radisson - you need to do smth about Lexington Hotel NY !
Definitely the worst Radisson Hotel I've stayed in. For instance, the air-conditioning system lived its own life - noisy, worked on strange schedule. The room was small, WC looked very "Soviet style". In a contrary - staff was professional and quite friendly. I'm a Carlson Club member, so can compare Radissons throughout the world. That one was the real "pain'... The only reason one shoul choose the hotel - location.
| 2 | null |
I wanted to give the place 4+ stars.
I stayed here for a business trip a couple of weeks ago for three nights. Upon arrival in the room there was a pile of kleenexes on top of the dispenser and a random pill setting on the bathroom counter. Unfortunately, I wasn't as brave as Neo in the Matrix, and decided not to take the red pill and instead threw it away.
Annoying things about the room:
-I guess it was too much trouble for housekeeping to actually put kleenexes IN the dispenser each day, and instead left them on top of it.
-Thin/Not enough sheets to make me feel like I'm in a bed
-Pillows that seem to be oddly smaller than normal, stacked up against giant pillows. And on my third day there, housekeeping threw my big pillows in the closet! And a random chocolate was on the bed! Yay, but it was the only day I got one :(.
-The TV didn't work, but I didn't use it until my last night there and didn't feel like it was worth it to call maintenance at that point.
-No "do not disturb" signs were in the room, had to borrow some from someone else that had three of them for some reason.
-Towels felt too cheap and thin to be in a Marriott.
General Issues:
-I could not for the life of me print out my boarding passes for the flight home from any computer on the entire premises that I tried (4 computers).
-The "concierge room" for elite members snacks and breakfast were kind of lame, but I generally feel that way about most Marriott concierge rooms considering you have to be a pretty hardcore traveler to even get in.
- And why did it seem to take forever to get the rental car from valet every time?
Okay, enough of the bad stuff, and onto the good.
Good location, heck great location right in the middle of downtown. AWESOME staff. Probably one of the most friendly and helpful group of hotel employees I've ever seen. One guy that I recognized earlier even tried to help me with the boarding pass issue even though he was off the clock!
Even though this place had some odd, slightly annoying quirks, I'd still recommend it. I really wanted to give 4 or 5 stars, but due to the weird housekeeping issues I had to dock it to 3.
| 3 | null |
we read the reviews and just had to check it out for our self
we heard a gun shot earlier when we 1st got there they were taking a girl to her room she was past out cold they dont take a credit card we ordered some food to be delivered and the gale on the phone started to laugh and told us good luck the rooms were just like everyone else said but worse the room next door the windows busted out and the door has been kicked down and the room is striped out were in room 311 no bed bugs yet theres hair in my sheets havent been washed the room was $40.00 they rig the price on per basic can we get more money or not.our room faces the alley way!!!! so if your not into drugs,sex,bed bugs,blood stains,dirty rooms,and only 4 channels on your tv and dark alleyway stay away!!!!!!!!!!!!!!???????????@royal palace motel dever,co
| 1 | null |
4 Diamond? AAA missed the mark on this one...
In a continual quest for the resort that can meet our 11 twin boys' expectation of fun and our need for comfort with a splash of luxury, we selected the Arizona Grand Resort because of it's water park and 4 diamond rating. It turned out to be a disappointment for all. Here are my few pros and many cons:
The Room:
Pro: We stayed in a Deluxe Queen Suite and had paid to be in a building near the waterpark. The room was large enough for the 4 of us. The beds were comfortable and the amenities were nice.
Con: The carpet was wet...we are hoping it was just cleaned? I guess we can take comfort in the fact that they do clean the carpets, but it gave the room a really musty smell and a general sense of unease. The bathroom door was warped and required a contortionist move to close it. The bathroom was extremely small and dark. The TVs were from last century and very small. The sofa bed could hardly be called a bed - the mattress was so thin - and squeaked all night.
The Water Park & Pools:
Pro: They have a water park and they have lots of pools.
Cons: Our boys were bored with the waterpark in under an hour - and my kids love water parks. Maybe if you have younger kids - and/or less adventurous kids - it might work for you? You have to wear a bracelet to get into the park...it's a little annoying as an adult. All the reviews are right that there are not enough chairs. And we found that was more the case at the pools away from the park. For a 4 diamond resort, the pool towels are small, thin and simply awful.
Food & Beverage:
Pros: N/A
Cons: Other than an order of fries, we never ate at the hotel...not for lack of trying. The wait staff at the park walked by us no less than a dozen times and never once asked if we wanted anything. The ice cream machine at the park was broken. The restaurants at the hotel were so far away from our room (and 4 Diamond expensive) that we would have needed to take our car anyway, so we went out for dinner. We did attempt to catch lunch before our flight at the Lobby Grill - at 11:00 when they said they were open for lunch - but were told we had to wait until all the breakfast guests had finished before she could even seat us. We left.
Other annoyances:
1) The hotel staff uses loud gas-powered golf carts to get around. They beep when in reverse. The staff drives them on the paths in front of the guest rooms - until late at night.
2) A plus for some, but an annoyance for us, they have a kiddie DJ in the waterpark that goes from 6 - 8 and the volume is loud. If you have pre-tween or tween girls, this is probably a big hit, but it was a primary reason we fled the hotel for several hours.
3) The whole place just seemed tired. My husband commented that the place needs a good pressure wash.
4) There always seemed to be housekeeping staff in the halls (who had a fabulous knack for leaving their carts blocking passage), but there also seemed to always be dirty dishes and linens in the halls.
5) It is right off the freeway - which is convenient, I guess, but it really doesn't give you the sense that you are "getting away from it all."
So, our quest for the ideal vacation resort continues. I guess I am most baffled by how this place has a 4 diamond rating. I have stayed in Ritz Carltons, Four Seasons and other luxury hotels and there is no way this hotel even comes close.
| 2 | null |
Downtown Baltimore
We stayed at this hotel for a wedding. It is an older hotel, but seemed fairly well-maintained. The staff were friendly and attentive. I just wish they would add some background music in the lobby, it was too quiet.
| 3 | null |
A year after year favorite.
I am new to tripadvisor but wanted to go back and leave a review for one of my favorite hotels in NYC. Located near the WTC site, battery park, statue of liberty and just a short walk to the subway to go uptown. Staff service is always top notch which is to be expected of a Marriott. If you plan early you can get some fantastic deals on the price.
I don't eat here very much only because of all the amazing things the city has to offer, but I always have a night cap at the bar before bed. This is a hotel that has had my loyalty for over 15 years. I don't see that ever changing.
| 5 | null |
Reasonable, Clean, Great Location
Echoing other travelers who've said that the Cosmopolitan Hotel Tribeca is a great value, great location with helpful staff. The Chambers Street subway entrance is right in front of the hotel and there are several good eateries, a Starbucks next door and a charming Art Nouveau-decorated French cafe serving a delicious and light breakfast. The first night I had to change rooms b/c it was too cold (quite unexpected since other reviewers complained rooms were too warm!) but the staff was accommodating and the next room was even nicer and larger. The rooms look newly renovated and for the reasonable rate, come with essential toiletries. The room was small but servicable to work at a desk and I loved the bathroom with tub/shower. The bed was divine and after some stressful business, I slept quite well.
All in all, the Comospolitan is a great find if you have some business or pleasure in Manhattan and don't mind being far away from Times Square and the other touristy places. For newbies to New York the location might be daunting to be so far from the well-known spots, but for others who are familiar with New York and the public transit system, the location can't be beat.
| 4 | null |
Fabulous stay again in the Langham
Great elegant hotel, good service , great facilities and within good area for shops, walking and restaurants. Bond bar has great cocktails, and good food well worth a night in.
Will definitely be back.
WiFi very expensive
| 5 | null |
A terrible experience
I went alone to this hotel in august 2012. I traveled a lot in my life and this has been definetly my worst experience. First of all, i was in New York to visit the city and i was looking only for a bed, nothing more, so the room which was around 4 feet x 10 feet did not scare me. Also the bed, which was long about 6 feet did not scare me even if i could not sleep on my back. The most terrible thing was the air conditioning, infact, despite the temperature in my room was always more than 80, the conditioner was very incredibly noisy. I slept three hour and then i did check out. Never again, adieu The Jane.
| 1 | null |
Typical business class hotel
The staff was very friendly and professional, restaurant & bar were good. The rooms are nice but ordinary and the bathrooms are very small. Internet worked great, check-out easy, etc. The hotel was easy walking distance to our meeting and the door staff helpful in directing us to our destination. The bed was comfortable and I liked that the duvet was not overly warm, which was helpful since it was difficult to get the room cool enough to sleep. This isn't unusual at large hotels.
No problems, I'd go back.
| 4 | null |
Not Bad
The location of this hotel was good but the construction happening all around downtown made it difficult to get around. This hotel is located very close to the water. The views were really nice. The rooms/hotel is dated & my room smelled a tad musty or perhaps someone had smoked in it. After spraying some perfume, it was fine. The bed was comfortable & wow is it quiet! I seriously slept for 10 hours & never heard a peep. There are a few restaurants located across from the hotel that are really nice. The hotel staff were really nice & helpful. The breakfast is decent with the usual breakfast staples.
| 4 | null |
Better Choices Available
This Crowne Plaza is not up to the usual CP standards. Dated decor and furniture in the rooms, and not the type of Crowne Plaza I'm used to.
Pro's - Parking is reasonable with the self-park and it is connected via an under-road tunnel.
Cons - Old Decor. Too far to be considered part of the core "Riverwalk" attraction area. It is about a mile from the busy restaraunts and while this could be a plus with a quiet environment, the hotel was noisy the weekend we stayed there.
The biggest problem on this saturday was about half the children in Mexico City were staying here for a soccer tournament. They had little supervision and were running the elevators to every floor and setting off fire alarms all evening on Saturday.
I SHOULD HAVE PAID MORE ATTENTION TO THE NEGATIVE REVIEWS.
| 2 | null |
Disgusting smokers floor
We booked this hotel through Priceline and we're guessing that's why we were stuck on the smoker's floor. Cigarette burns in the comforter and sheets. Smoke stains on everything in the room and bathroom. We are in our late twenties and were SORE after sleeping on the mattress.
POSITIVE: Fantastic help staff and free shuttle to downtown.
| 1 | null |
Great place
Friendly staff, clean, breakfast included everything you could want, evening happy hour could be your dinner. Definitely would stay here again
| 5 | null |
horrible breakfast my dog eat better and small room ever
i paid 399 per nigth plus taxes to stay in this hotel was horrible the room super small
they even have a mini bar i was thinking things will get better with the breakfast but was worst
horrible nasty eggs and some weird horrible food nothing normal the only things was good was the orange juice. disgusting sauges.
its not good i will never stay in a hampton inn again dont go save your money theres a lot of 5 stars hotel that charge the same.
| 1 | null |
Never again - rude desk clerks - messy trashy halls - ETC!
This hotel has real problems - and the core of it - is the front desk staff - none
with more than 4 months experience at this property as told to me by their
best employee in my opinion who has been there from years ago when it was
better run before under another chain. This is no HOLIDAY hotel. Biz travelers - maybe
but if you stay here for comfort - & be treated nice by the desk forget it. They
tend to be YOUNG like a high school summer job and the Prom King and
Queens will serve you attitude and indifferent if not rude and surly service.
Room service trays in the halls with trash for 20 hours min. to 24 hours maximum.
The rats, mice, cockroaches and ants love this R Plaza location. Trash
piled up to overflowing in the computer room - printers inoperable for days on end.
After a week I FINALLY got a desk clerk - one of the few nice ones - to clean up
the computer room. Took her two or three minutes to do so.
BK is OK and omellete station is the way to go there.
Maids are good - and INSIDE the rooms you are fine.
If you have lots of biz and are not going to be in the room it is OK and
the price is right but you get what you pay for. It is in a tacky industrial
zone and there are NO restaurants even fast food or stores or 7-11's or
such anywhere you can get too.
The free SHUTTLE SERVICE Is not free the HUSTLE you for tips and it
is not convenient. Even when you tip they act like they are taking you in
a limo and it is VERY inconvenient to them! Stay elsewhere. Never again.
| 1 | null |
This place is a wart!
This place is a wart, in fact a malignant cancerous wart on what is otherwise a great city. Given that it is many people's perhaps first impression of Chicago there could not be a worse PR effort anywhere. The owners are nothing but absentee slumlords who keep the place just good enough to keep from being arrested - or maybe they have been and simply have good lawyers.
| 1 | null |
Totally Mislead by Reviews
I have been using trip advisor for years, and think I am pretty good at deciphering what people have to say and making a decision based on what I have read. I feel totally mislead by positive reviews of this property.This is a prime example of a property that has rested on it's laurels purely bc of it's proximity to a college campus and is thus popular with students and families visiting. We were in Washington to tour Georgetown University, and wanted to stay somewhere close to the campus. The Georgetown Inn IS close to campus, but the convenience of its location does not merit a stay here. The property is totally run down- our room had one of the most outdated bathrooms I have seen in a long time, and the carpet in the room was torn out in places and frayed. The bathroom had a small shower and a chipped and old bidet. The promised entertainment system and CD player in our "suite" was an IPod dock. Except for a very helpful bellman, no one on the staff could answer any questions about local dining or even how to get a car to the airport. But the final straw was the lack of insulation between the rooms. As previously stated in another review, you could hear everything in the rooms on either side. And I mean everything. I finally called the front desk to complain when the party next door reached the point of not being able to hear the TV in our room. I would definitely pay more to stay somewhere nicer- and would give up the convenience of the location. And yes, we asked for other rooms and were told nothing else was available- and we didn't even get the room type that we had made reservations for- even though I had called to confirm the rooms the previous day. As a former flight attendant, I have stayed in many run down hotels. The Georgetown Inn ranks up there as pretty bad.
| 1 | null |
Terrible Service and Experience from one Hotel Monaco front desk clerk and Hotels.com
The hotel itself was nice, clean, centrally located, but I have to warn travellers who require *any* modifications to their booking, or those who book through Hotels.com. I spent a total of 4 hours on the phone with Hotel.com's customer service and the Hotel Monaco front desk dealing with an error that was made by Hotel Monaco.
I had originally booked a large room (advertised at 500 sq ft), but had requested two beds, as we had our 10 yr old daughter with us. What we ended up with was a 300 sq ft room with two double beds, which had labels on the mattresses that stated 'Queen sized'. Despite the smaller room, the nightly rate was still the same. Anyone who has travelled with a child will know that 300 sq ft with two double beds in the room is not a lot of space, and this was not the room I had originally booked and paid for. Naturally, I went to the front desk and inquired about room availability, but I was told by the representative that the hotel was fully booked for the weekend. I had found another hotel in the area that had room availability and had much more space, so I talked to the front desk again, to cancel the room reservation. Here is where the runaround began:
Hotel Monaco’s front desk redirected me to contact Hotels.com, because the booking was made through the website, and claimed that Hotel Monaco could not modify any reservations or administer any refunds. A customer service representative from Hotels.com informed me that they could not administer any refunds without speaking to Hotel Monaco. So I connected the two parties together, and Hotels.com refused to cancel my booking with a refund. The Hotels.com representative tried to end the call several times by telling me that the Hotel Monaco clerk would give me some offers to offset the costs and the inconvenience, and that Hotels.com would give me a 10% discount if I decided to cancel the reservation. So, I talk to Hotel Monaco’s front desk, and the offer ended up being two drink tickets to the lounge. The lounge we cannot enter with our 10 year old daughter. While the clerk was apologetic, she was incredibly uncompromising. She even admitted several times that the room was downsized based on my online request via Hotels.com to have two beds instead of one.
After a lot of back and forth with Hotel Monaco’s front desk clerk, it was already past midnight, and we had wasted most of the evening dealing with this situation. Our 10 year old was asleep in the hotel lobby. We decided to take the 10% discount from Hotels.com and stay the one night at Hotel Monaco, in the 300 sq ft room, despite paying the 500 sq ft rate. The plan was to cancel the reservation for the 2nd night and move to a new hotel, but we could not do this without speaking to the Hotel manager in the morning.
The next day, I called Hotels.com again, and spoke to another customer service rep, who stated that there was absolutely no note from the previous rep about a 10% discount. They also reiterated that the Hotel Monaco would not allow a refund for the 2nd night either, so Hotels.com had their hands tied. The representative tried several times to end the call, and raised his voice at me before finally acquiescing and offered me the 10% discount. I requested to speak to a supervisor, and after being put on hold for about 10 minutes, the rep came back and gave me a 15% discount, saying ‘this is the best we can do for you’. This phrase was repeated several times in response to anything I said subsequently, as I insisted on speaking to a supervisor. My intent was not to obtain more of a discount, it was to give feedback on the entire process, discuss the many limitations of using Hotels.com, discuss how the two reps I spoke to did not provide adequate customer service, and my interactions with Hotel Monaco’s front desk from the night prior.
After I dealt with the Hotels.com rep, I walked up to the Hotel Monaco front desk, and asked to cancel the booking for that night, to which they obliged. They approved my request for a one night refund, and said they would handle it with Hotels.com directly. My family packs up and we were just ready to leave our room, when the room’s phone rang. It was yet another rep from Hotels.com who had called to process my refund. The rep asked me for my name, my itinerary number, and my credit card info. This info was used during my past two calls with Hotels.com, so clearly I had the right info. However, the rep could not locate my account and booking despite me repeating this info numerous times. After about 15 (yes, 15) minutes of me repeating my information and the rep re-trying to search for my account, she finally realized that there were multiple people who had the same name as me. I presume she tried using my itinerary number for the first time at that point, and she finally correctly located my account. She then put me on hold for what she said would be ’30 seconds, maximum’. After about 4 minutes of waiting on hold, she accidentally hung up the phone. She then called me back on my cell phone. I asked her if she could call me back on the hotel number since I was being billed long distance charges on my cell, but she said ‘no, you won’t be’ – I still don’t understand this (my long distance charge was $4 for a 2 minute call). After this call was all done, we left our hotel room to check out, about 30 minutes after we had one foot out the door already.
I have worked in customer service myself, and I consider myself a reasonable consumer. I do not feel that as a paying consumer, I did anything wrong when I booked the rooms online, and during my interactions with all the parties involved, yet my family lost our entire Friday night and our Saturday morning. We have completely lost faith in Hotels.com as a reliable hotel reservation provider, as well as Hotel Monaco. We will never stay there, or use the website again, and I intend to provide this feedback on all the travel boards. This was also our first Kimpton hotel experience, and my wife had signed up for an account prior to our check in – but we will not be using it any more after.
I did not use any of the hotel’s amenities, so I cannot comment on those.
| 1 | null |
Nice place but too expensive
The room was very nice and the staff extremely friendly. The pool was nice except for the groups of children that their "adults" refused to make behave properly and drove my wife and I away two nights of our stay. The bathroom had a heater unit mounted below the window that was putting out heat even on hot sunny days making any time in that room uncomfortable after a few minutes. Parking was outrageously priced. The restaurant in house had good food but the menu was very limited and the coffee shop closed late morning every day making you search to get a cup of coffee, which had been sitting in an urn and stale for a couple hours. Not a good thing when spending the day in and out of meetings.
| 4 | null |
Comments about recent stay
My husband attended a conference at the Arizona Biltmore and ask that I share his experience. This is an incredibly beautiful hotel what is well maintained and with a very friendly staff. It apprears to be seriously understaffed. The wait line for Frank & Albert's Restaurant for an 8 am. breakfast was much too long with a number of empty tables. A dinner at your top end restaurant took 3 hours on Sunday evening. The wait was longer than normal at your main bar. On Monday night, sitting on your patio we had a prostitute and her pimp brazenly sit down at our table and get into awkward and inappropriate conversations. On Monday the maid left two wet rags sitting on the bed side stand. One of the toilets in the men's room overflowed during the conference causing a constant line to get into the rest rooms during breaks. Finally, I was disappointed that we did not have wi-fi in the conference center on Sunday and learned from other participants that they were wanting $40,000 to turn it on. While, it is a wonderful resort, I was seriously disappointed in the level of service.
| 2 | null |
Great Place!
I was in Chicago for an engagement party and we all stayed at the Radisson Blu. I have stayed at a lot of nice hotels but sometimes the people are stuffy, not here. Everyone was over the top nice and down to earth. The view from my room on the 18th floor was amazing. My room was so nice and the elevators very quick and efficient. The lounge on the 17th floor was so handy for something to drink and breakfast. I plan on staying here every time I'm in Chicago!
| 5 | null |
Poor reception takes down the overall rating
I made the reservation on the official homepage instead of hotels.com to be sure that all would go smoothly when arriving late in the evening from Europe. The reservation was a non-smoking room with two double beds. We were shown to probably the most smoked-in room in the hotel, with a sofa full of stains, a lamp foot so dirty so my socks were black as I accidentally stepped on it, the bathroom had soap rests from earlier guests, but worst was the smell of cigarette smoke. We couldn't stay. The bell man told us to phone the reception and left. The reception informed me that they didn't have another room, but what about the room I reserved, the non-smoking room? I even informed that we would be arriving late. No answer to that. They could fix a new room the next day. Somebody came to spray the room but it really didn't help. Couldn't even open a window to get some fresh air so it was a nightmare. We didn't even open our suitcases, didn't want the terrible smell to get to our clothes.
The next evening we got a new room. A non-smoking but with a king bed! Our party wasn't going to sleep in one bed. Another call to the reception and they finally fixed the room I reserved from the beginning. A bell man was going to come up and move us in a second. It was getting late, time for dinner and the time for our dinner reservation was close. We waited, and waited. I really wanted to see the room as I didn't trust them, so we couldn't just leave. Phoned the reception again, the bell man was on his way I was told. Ok, we waited. No bell man, an hour had already passed. I lost my temper, went down to the reception to get the keys to the new room myself and asked why they just couldn't speak the truth and say the bell man was busy instead of letting us wait and wait. No answer to that. So the man in the reception tried to be friendly and gave me a box of cookies and a free video film certificate card. Honestly, do Embassy Suites think this is a comfort to having to change rooms three times? Who is staying in the room watching films when visiting Washington, not us! I proper comfort should be one free night or extra HH-point. Cookies, lol!
Finally we got the room we were supposed from the beginning. On the top HH-floor, a non smoking room with two double beds, how could it be so hard to do right from the beginning, Embassy Suites? We are HH-members, as stated on the reservation also, so why didn't you put us on the HH-floor immediately? I tried several times to speak to the manager but the reception didn't let me to do so. The excuses was that the manager wasn't there, running late in the morning and left in the evening. The reception was going to forward my complaints.
The HH-floor room was clean, nice and comfortable. Can't understand why the smoking room on 3rd floor was so dirty. The whole appearance of the hotel feels worn down and old but the at least the HH-floor was apparently newly refurbished I was told ...
The complimentary drinks in the evening was nice. The complimentary breakfast was ok, American style. Be sure to start early, gets very crowded after 9 am.
The location is great, it is really walking distance to everything, bring good walking shoes.
This is an average middle class hotel and I really can't say it is worth to stay here. If you consider a free breakfast and you like free drinks in the evening, perhaps it is price worthy. I would never ever stay here again, Washington can surely offer better and there are so many other hotels in the area. It is though a shame that Embassy Suites destroy a dream vacation is this way. I only selected Embassy Suites as we stayed in the same hotel chain about 20 years ago in Maui, which was a dream! Now, Embassy Suites Washington took down the trade mark substantially.
My advise, select another hotel.
| 1 | null |
Very Small Rooms
I was recently in New York City for business and stayed at the Paramount. The location of the hotel was great, only a block off of Times Square. The staff was nice and the room was clean. The only complaint is the size of the room for the price. Compared to some of the other hotels in the area the price was not bad, but the room was tiny. It consisted of a double bed, a small chair and round table against the wall and a bathroom. It is comparable to the size of a room on a cruise. By far the smallest hotel room I have ever stayed in.
| 3 | null |
Nice Hotel, Good Location
Good price for San Francisco. Easy access for sightseeing. Right between Chinatown and North Beach. Room was clean and comfy. Nothing spectacular but had all the basic comforts you need. Staff is very polite, friendly and helpful. There is a breakfast but don't expect much. It's dry cereal, breakfast carbs, juice and coffee. If you want a good breakfast, walk to Mama's on Washington Square. All in all, a good deal.
| 4 | null |
Average Holiday Inn
We stayed here in the Summer as we'd heard it had the best views of fishermans wharf. We definitely weren't disappointed with the views, they were fantastic - we could see Alcatraz and the 4th July fireworks from our room!
The hotel itself was in need of a refurb, things were very tired, and the breakfast wasn't great. It had free wi-fi in the lobby though!
An ideal base if you're stopping by San Fran for a few nights with kids, it's in the perfect location.
| 3 | null |
Blown away!!!!!
We stayed here for 9 nights in September.Due to the warm weather we needed the air conditioner on.It was so noisy even on the lowest setting,we could not sleep.Our room faced onto 10th Avenue,hence, we had the noise from the air conditioner units of PJ Bricks.
We complained to the front desk,and were told we could upgrade if we were willing to pay.We felt that $400per night,without breakfast, for a basic room,was more enough.
Staff were not welcoming,and unresponsive to any complaints.
The only positive attribute of the hotel is its location.
| 2 | null |
disappointed with terrace suite
Apparently, the hotel has only one real terrace suite. All other terraces are really balconies. We arrived at our "terrace suite" in the late afternoon. We got a small balcony with two chairs and an air condition unit next to one chair. It was like a closet, but outside. I honestly thought it was a mistake and called the front desk. The staff confirmed that yes, we were in fact in a terrace suite. I couldn't believe I paid extra for a balcony that I didn't even want to stand in. The room with a "terrace" was already given to someone else. She showed me a second terrace suite and this room had a balcony with four chairs instead of two. The online photos are a complete lie! Or the hotel lied to my face and stuck me in regular suite even though I paid for a terrace suite. I had no idea paying for a terrace suite was such a gamble. If you stay here, save your money and book the lower priced rooms. Just because you're willing to pay more doesn't mean you'll get more.
| 3 | null |
Great hotel BUT valet dented car w/o even letting us know!
At Marriott Downtown Philadelphia for a Regional Irish Step Dancing competition 11/22-11/25. Beautiful hotel and very easy to get around from. Everything went well except when we checked out and went home only to see we had a dent in rear passenger bumper. Called hotel only to get valet manager to say it might be us when we left. Told him we left valet to Long Island direct and into driveway. Pic shows yellow paint possible from concrete parking bumper, valet is always extremely busy.
New car bought from Hurricane Sandy loss 12 days earlier. Insult is that no one from valet staff owned up to this. Currently on email tag with manager. Still waiting for liability to be assumed & a refund of $91.20 for 2 days of parking. Next time I will never rush to get home.
| 2 | null |
Beautiful but terrible service
yes the fairmont is one of the oldest, most beautiful places I've ever seen, but my experience was nothing shy of terrible here. The service here was terrible. I would call down to the front desk, and they would put me on hold, only to hang up on me. I never usually go out of my way to write a review like this, but I was moved enough by the awful service. We stayed in the suite, and were treated like we were staying in the kitchen. I was met by attitude by almost every person who worked there, when hospitality should be their top priority. They're relying on their reputation. They have the nice hardware, but lack the heart and comfort that all hotels (especially a 5-star hotel as this) aspire and require. we had to switch rooms three times, even though I reserved a specific room with a specific view and bed a YEAR in advance. They also hung up on me everytime I would call Lost and Found about a jacket I had left between rooms. Also the walls are so thin I heard the people next to us having sex the entire time. Also, hard matresses with cheap blankets, this is the place for you. I'm going to the Taj next time, becuse with the Fairmont's rates they should be pushing towards perfetion.
| 2 | null |
Great place to stay!!!
My friend and I just had the opportunity to stay at the Marina Motel for two nights; we had a room in the inside courtyard, and other friends of ours had a room along Lombard street. The hotel was everything we could have asked for, and more. The hotel appearance was lovely, with bright flowers all around us, including in a little window box right outside our windows so we could see them all the time; felt like we were in Spain or Italy! The room was very clean and quaint, and quiet, and our friends with the room on Lombard street also said their room was remarkably quiet, despite the busy street outside. The free parking was a lifesaver (though it is true that the garages are small, they're more than adequate for the average car, and not having to find or pay for street parking makes the three-point turn to get in them more than worth your while!). The staff was friendly and helpful; gave us suggestions on where to find nearby restaurants, explained how to reserve our garage for ourselves so it would still be free if we were coming back to the hotel late. And, though the hotel does not offer a free breakfast, they presented us with two-for-one coupons to a nearby cafe - Judy's - where the food was AMAZING. Very reasonably priced (even without the coupon) and everything our table of four ordered was hot and yummy - try the french toast!!! All-in-all, it was a joy to stay at the Marina Motel. I wish we'd had more nights there, and when I return to San Francisco, I will definitely be staying there again!!! Thanks so much!
| 5 | null |
Good location in NYC
I just returned from a 4 night stay on the 3rd floor, "wonderful room". I was in town for the U.S. Open Tennis Championships. The location is somewhat close to Times Square and our favorite inexpensive place to eat was 2 blocks down at the Oxford Cafe at 591 Lexington (corner of 51st & 52nd Street). The W Staff were friendly and the lobby cozy. The room temperature was perfect. The only negative things were: housekeeping was poor. :I had to ask to have my room restocked with towels because housekeeping forgot to clean my room one day, they said it was because "I probably had a do not disturb sign up". (I never had one to begin with in my room. The pillows had an awful odor. I was also charged on my invoice for the mini bar, which I NEVER touch. They did remove the charge after I brought it to their attention. I have stayed at the Marriott Marquis Times Square and found it cleaner, brighter and with top notch housekeeping but, I would recommend the W Hotel and maybe would stay there again.
| 3 | null |
Great Stay
I stayed here on a business trip. It was my first stay at a St. Regis property and I was not disappointed. The property itself is in a great location, just a short walk to the White House and the national mall. The staff was very friendly.
My room was gorgeous. There was an amazing chandelier above my bed. The shower was outstanding.
| 5 | null |
Hard beds and noisy hotel
I agree with the previous poster. This hotel is way too overpriced if it wants to be competitive with other Seattle hotels based on what it has to offer. I thought the sleep quality was terrible-- my sister is pregnant and was in so much pain sleeping on the beds because they are so hard and uncomfortable. Also, the walls are very thin which makes the rooms susceptible to much outside noise so I highly recommend asking for a room away from the freeways.
I personally would never select this hotel again and pay full-price. If I was forced to stay here because of a great Name-Your-Own-Price deal on Priceline, I would be okay with it, but that would be because I wasn't paying full price. Either the prices overall here need to come down, or management needs to invest in some sound barriers, comfier beds and more luxurious rooms in order to draw people from competing hotels in the area. I was very disappointed that this is where I had to stay for my two-night jaunt up to Seattle.
(Also- valet fees are so ridiculous. I don't care if people say that this is market price in Seattle-- no one should have to pay $40 to park their car overnight. No one. If you want people to willingly stay here, offer free parking.)
| 2 | null |
Comfortable and non-corporate
Comfortable bed in a well and distinctively furnished room. Large hotel with a great lobby. Smallish bathroom - the use of soap and shampoo dispensers seems to becoming more common. This hotel is a good makeover on an old hotel as seems to be the pattern for a number of Kimptons. So there is thick paint on worn woodwork but not really a problem.
| 4 | null |
Room does not fit the criteria online
Upon checking in I had to pay cash for my room even though I reserved the room with my credit card. So after paying for my room with cash I were asked to put a dep of $25 down but refunded at check-out. So when I entered the room I went in to wash up after a 4 hour trip. The sink were stopped up and also the tub. Went to the front desk to report the problems of the stopped up sink and dingy towels to the GENERAL MANAGER said she were going over to fixed the problem. The problem wasnt fixed until the next morning. So the day I checked in, went out out to dinner, and some fun. An unknown black male knocked on my door Sat am @ 2am and again Sat night. So when I were at the pool talking to other guest I were telling them the experiences I were having and were told that this was a DRUG INFESTED AREA/HOTEL. Never I will stay at this hotel again or suggest that anyone stay there. Let me state this IMPORTANT NOTE: YOU HAVE PEOPLE STAYING AT THIS HOTEL WEEKLY (AS THERE HOME), DAILY, AND WEEKEND (VACATIONING).
| 2 | null |
Loved Parts of It, Disliked Parts of It
First off lets start with the location - it could not be better. Just off Copley Plaza the Westin Copley has an ideal central location. It's great for both business and leisure.
When we arrived it was late on a Friday night. When we pulled up to the hotel we could not find a valet and there was a massive crowd in front of the hotel. After getting out and searching for the valet we finally found him. He was most apologetic and nice once we found him. He apologized that the hotel had booked two large college events that night and they were grossly understaffed. When we entered the hotel we had to walk through a sea of blue smoke as at least 30 to 40 people were out front smoking. It's really gross to have to walk through this to get into a hotel and it's actually something the hotel can control. Ask the smokers to step to the sides and do their nasty and not force arriving guests to walk through the haze.
When we arrived the lobby the parties were letting out and the first thing we saw was a very drunk young girl puking on the floor.
We were traveling with two teenager and two adults and had two connecting rooms. I called that day to make sure that we had one king bedded room and one double room - connecting. I was assured that we were all set and this would be the room arrangement. However when we arrived we had connecting room, but both kings! So after a lot of juggling and movement the front desk clerk found us one king, one double on the same floor, but NOT connecting. The hotel screwed up - but I will say that the front desk clerk was helpful, patient and friendly with the mistake and worked his best to correct the situation. This was the best he could do and I really felt he cared about the screw up and was working hard to fix it.
We loved our rooms. We both had great views. The kids looked over the river to Cambridge. Our view was of Boston. The rooms were comfortable and both were a good size. You can't beat Westin for the most comfortable beds on the planet. We were very happy with our rooms and the comfort factor of the hotel.
We ordered room service and one tip - get the clam chowder it's as good as any in Boston. The food was good. Room service was fast and friendly. However on Friday night we put our dirty dishes in the hallway and they were not picked up by the time we left late Sunday morning. The dishes sat out in the hall the entire weekend.
Overall the service was good. Lots of little mistakes, but always friendly and I did get the impression that the staff cared and were interested in making things right. I loved the location and loved the comfort of the room. Maybe we just hit it on a bad weekend. I would certainly give it a second try.
| 3 | null |
Very nice and new property
I mostly really enjoyed my stay here. The decor, lobby and amenities were amazing, as I think this is a very new property. I was able to get a $95 rate through a Marriott Rewards price, which was a great steal. The hotel was literally steps away from a metro stop on the Red Line and therefore super convenient to an interview I had at Catholic University as well as neighborhoods like Dupont, Logan, and Cleveland Park that I later explored. I had a room all the way in the back at the 2nd floor (check-in floor), which was awesome because no one bothered me at all and there was no noise at all. (Unfortunately this also meant I didn't get any housekeeping service until I later called for it about 3 pm one day). The neighborhood was definitely transitional, but I appreciated the proximity to restaurants like Au Bon Pan and the metro.
The staff members were all nice, the internet access very convenient, and the lobby/printing services a real life-saver. They also booked me a ride to IAD for a $80 flat fee. I was initially wary of this service, as it was provided by a wait-staff member at the restaurant, but he was very professional, came early, and offered me a luxurious ride. My only complaint would be that check-in took about 10 minutes longer than I would have liked because the female clerk was fawning over a rapper who was just checking out, leaving me standing with a lot of bags and wanting to get into my room. She nonetheless quickly checked me in after the rapper left, answered all of my questions and hooked me up with maps, the later ride to IAD, metro questions, etc.
| 4 | null |
Nice Hotel; Close to the convention center
Nice place; As others have commented, their is a strong smell of a scent when you come in. It is pleasant, but it is very strong. The rooms were clean, large and up to date. The staff was accomodating and they were very pleasant and helpful when checking in.
| 4 | null |
Small Changes Would Help, Mice do Not
Was there for a conference with 100+women and for some reason, management though it was a good idea to only have two of three elevators working. Mouse was there to greet me on the 9th floor near the soda vending machine and right outside my room. Was assured by confused/ alarmed management that there had never been a rodent problem there. I assured them there was one now. It seemed as if they didn't believe me and my friend (who also saw the mouse) until they caught the little guy on a glue mat themselves. Management said mouse was likely due to consturction next door. Let's hope so. Otherwise, place was ok. Nice rooms, decent gym (please fix cable on the TVs in there); decent location, friendly people, once I dealt with Mickey on 9. Always love the warm cookie. Management moved me to another room for my (mouse) trouble. Didn't offer me a refund until I wrote a review on the customer survey they sent me, which I appreciated. They refunded one night - thanks. Appreciated that because it shows they care and are responsive to customer feedback. Really thought, it's not a bad hotel, but the people there should think more about what customers want and need while they are staying there. Having that third elevator functional would have really helped us out a lot. 100+ women all trying to get to their rooms at the same time?!? Have no reason to think the place has an ongoing rodent problem. I tend to believe managemet when they said it was a one-off incident. Let's hope.
If you go, just ask when was the last time the Orkin guy came to visit.
| 3 | null |
Huge room, but noisy at night
We stayed for five nights, and generally were happy with our stay. However, the room temperature was hard to control (usually too hot), the phone worked intermittently, the front staff could not take a reliable message (even though they were very friendly and cheerful), and laundry did not get returned to our room (we had to chase it down a day late).
Our room overlooked the back alley and every night at about 4 am there was garbage pick up with great clashing of huge garbage bins, beeping of trucks backing up, and noisy engines. Friends on the street side also found their room noisy from street traffic (though quieter in the early hours).
There was a small kitchen attached to the room, which was great for coffees, refrigerating snacks and making breakfast and small lunches. The business office was free, and there was a small coin laundry in the basement if you wanted to "do it yourself". Hard to rate, as some things were great, and others not so good!
| 3 | null |
Enjoyable stay
Very pleasant stay, no problems. The rooms tend to be on the small side. The staff was friendly and helpful, and the rooms were generally clean. Good location if your looking to be in East Memphis.
| 4 | null |
Failure to communicate (I think on purpose)
First I'd like to state that being to CA from OH for the first time, I had to find one more night to stay in CA before our flight. This hotel was the closest to the airport, so I chose it. Although I was sent an email right before I was to stay, (it failed to mention, I think intentionally), that their parking garage was under construction, and they only had valet parking, ($25). Secondly, this hotel cost more than the Marriott South Bay in Torrence, and was not nearly as good, yet cost more money, even parking. They have sleep number beds, of which only one worked, and the remote on the television did not work, so we had to work it from behind. This is terrible, we will never stay here again. Go to the Marriott, cheaper, cheaper parking, more pleasant area, more comfortable beds, and so much more worth it.
| 2 | null |
Fantastic property, great value
This grand hotel is top in service and ambience. Beautiful lobby bar.
| 5 | null |
Value and Location Sold It
Stayed here for a Saturday Night in downtown Denver. The location was excellent, walking distance to everything. The price was just what i was looking for. We stayed in room 869 with one queen bed. Room was fairly small which didn't bother us. Big TV, fairly comfortable bed, good views from the room. Breakfast was hot. Plus for the blueberry waffles.
| 4 | null |
Pretty good
Excellent location, on quiet street but two minutes to M Street and within easy walking distance to the centre. Grocery store and public transport on the corner.
Room was very large and well-equipped, well cleaned almost every day for the week I stayed there. Gym is small and not very well equipped (best to go very early). Business centre also small but this never posed a problem.
Decor was dated and made it look like an old college dorm (although not in the rooms). Staff were OK, competent enough and neither friendly nor unfriendly.
Quite expensive for a week but given the location and facilities it might be hard to do better. Probably just about value-for-money.
| 3 | null |
Great Location
First visit to Philadelphia. Used other reviews to select the Alexander Inn and I was not disappointed. Maybe about 10 blocks to walk to the Independence Hall visitor area. Front desk staff was very helpful. Suggested things to do and provided a map with walking directions. It was very helpful that they kept our bags secure all day after we checked out. Many wonderful pubs and restaurants within 3 or 4 blocks. Although a lot of the area is retail, the Alexander Inn's block is residential. We had no problem parking in front of the hotel to check in and drop of bags and then finding the parking garage. Checking out was a little more difficult as the city was doing paving work directly in front of the hotel, but it all worked out. We had a room with 2 double beds. It was at the end of the hall and had windows that looked out over 12th street. The room size was fine. Everything was clean and in pefect condition.There was a single air conditioner unit in the main room. The bathroom was a little small, but perfectly fine. The morning breakfast was an added bonus. We got down about 8:30am. The food was constantly replenished, but seating was at a premimum. Other guests were very friendly and happy to share available tables. I would certainly stay here again, but would probably not recommend it for someone traveling with small chidren. In my opinion, it had a urban bed and breakfast feel--more for the adult set.
| 4 | null |
Don't go there they are a group of liers
Please red this to the end.
I stayed in this hotel many times in the past, and even wrote great reviews. However, the way they behave when I last stayed there was TERRIBLE!
I booked a King Suite and had a confirmed reservation in my hand. However, when I checked in they said I booked a standard room and they are kind enough to upgrade me to a Junior Suite. Nothing I did make them changes this decision. They continued with their lies throughout my stay.
I don't want to stay and give my money to people who lie to their customers!
Don't go there!
| 1 | null |
For the price
Room was nice enough, everything was clean and the breakfast was fine. But the TV ? Too small, too old and the reception was not great.
| 3 | null |
Nice but needs to iron out some kinks
This hotel is brand new and is very nice and clean. The property itself is great. Clean, good layout, very inviting, etc. I won't go so far as to say that the staff sucked, because they were all nice, but none of them were very good at their jobs. Service at the bar/restaurant was so slow, particuarly for the fact that it wan't very busy. Nobody seemed to know when/if the restaurant would be open. I felt like I wanted to like the place, but it was hard to at times. The pool was closed for maintenance or something, our refrigerator in our room didn't work, etc. I guess I would give the place another shot because it is very new/clean, when the pool opened it was nice, the workout room is nice, the restaurant/bar outside of the service was good, parking was convenient, etc. In sum, a nice hotel that needs to get it's "stuff" together.
| 3 | null |
Hotel is nice but inconvenient
Let's start out with the positives: the hotel was clean, the breakfast was free and plentiful, the room was a decent size (although only moderately comfortable), there was a fridge in the room, and the staff were really nice and provided good customer service for the most part.
Now...the negatives. This hotel isn't really near anything if you are visiting D.C. to see the attractions and it is not near a metro stop. The neighborhood seemed safe enough I suppose but you had to drive through pretty rough parts of town to get there. There are fast food and convenience stores within walking distance but I'm not sure what else because I didn't really explore the area on foot.
The worst part of our stay was the shuttle service. We flew into Reagan National and took the metro to Union Station. We arrived at Union Station right at 6:00 p.m. and were told that the hotel offered a shuttle service from Union Station to the hotel. I called the hotel and was told where to stand and that the shuttle would be there at 6:15 but they might be a little late because it was rush hour. I told them that my husband and I would be there waiting. At 6:25 I called back and asked if we somehow missed the shuttle or if it was running really late. They made sure we were in the right spot and I told them that I saw the Days Inn and Holiday Inn shuttles so I was sure we were in the right spot but that we hadn't seen a Marriott/Fairfield shuttle. The response we got was that we were supposed to get the Holiday Inn shuttle because they were picking up for them that day. In a respectful way I complained that nobody informed us of that and the Holiday Inn driver who clearly saw us didn't ask where we were going to let us know he was also picking up for the Fairfield Inn.
The clerk was extremely apologetic and told us to take a cab and that they'd reimburse us for the expense. So there's an example of the good customer service. We got there and with tip the cab was $15. While we were waiting to check in we grabbed a water and two small bags of chips as a snack. When it was our turn at the counter we gave them the receipt and the lady gave us $15 in cash. When I went to pay for the snacks she told us not to worry and to accept them for our troubles. Again, another example of good customer service.
After we dropped off our bags and cleaned up we wanted to go back to Union Station but we were told that they only provide service to Union Station on the hour and pick-up at a quarter to the hour (although I got mixed messages on pick up times when one person told me the shuttle left at a quarter after and picked up at a quarter till). Union Station is only 15 minutes away so I'm not sure why the shuttle can't run every 15-20 minutes? I guess that's how they schedule the shuttle so we decided to take a cab back to Union Station and pay the cost out of pocket because we didn't want to wait 30 minutes to leave on the hour. Be aware that to get a cab to the hotel you have to notify the hotel when you want to be picked up and give them about 30 minutes to get a cab to the hotel . You have to make sure to plan because you can't just go out and wave down a taxi in this neighborhood.
The next day we got the shuttle to Union Station when it left at 11:00 a.m. with no problems. We met a friend for a quick lunch at Union Station but needed to go back to the hotel quickly for something. We caught the 12:15 back to the hotel and then wanted to head back to Union Station at 1:00...well, the shuttle doesn't run between 12:30 and 5:00!!! So we paid another cab to take us back to Union Station.
In my opinion, if you are going to D.C. to visit attractions this might not be the best hotel for you unless you just plan on leaving the hotel in the morning and then picking up the shuttle at the end of the day. Just don't expect to go back and forth with ease. Again, it's clean and there's good customer service but it is not iconveniently located to anything and the shuttle service is so spotty it doesn't help. If the hotel ran the shuttle service every half hour all day and it was reliable then this hotel might be worth it if you get a good price. But if you are like me and try to pack in as much as possible and are planning on using shuttle service/public transportation then this hotel will leave you frustrated because you'll either have to plan around their limited shuttle services or pay for a cab.
| 3 | null |
Good but you have better options nearby
It is very well located nearby Union Square and near to a Public Parking. It was a really good option but it is expensive if you consider all offered services and the room quality. I had some acoustic problems with the room, almost all days we woke up very early with other rooms noise.
| 3 | null |
Moderately priced, centrally located
The Hilton Garden Inn's proximity to Verizon Center in Chinatown was the main reason we picked this hotel for our overnight stay when we were in DC to attend the Coldplay concert earlier this month. The rooms are really spacious and have a microwave as part of the amenities, a big plus! There's also a Whole Foods just downstairs. This was a big boon when we returned after the concert at 11pm to find all the restaurants shut. The bathroom, though not luxurious, was definitely very functional and I loved that they have Bath & Body Works toiletries :)
It took us 5 mins by cab to Union Station from where we boarded the Amtrak to NYC. (The Noma metro stop is right behind). I'd recommend this hotel to all business travelers and people who are looking to be close to a metro station.
| 4 | null |
Decent Value But You Get What Your Pay For...
I stayed at the Days Inn Connecticut Ave for one night on Jan 21st. I had chosen the property based on reviews I read on trip advisor and the fact that the hotel was such a great value in price. Let me preface this review by saying I prefer to stay in properties that are 3 stars or above and this property never claimed to be as such.
The good news is the price for the hotel is a GREAT value for Washington, DC. I am a local who grew up in the area and live in Baltimore, and I can assure you that you cannot find a better deal than this for a hotel in DC. This is also the nicest Days Inn property I have ever seen and the staff is charming and accomodating. The property is also located in a nice area with convienent metro access, which I would say is a must for any DC visitor!
Now for the not-so-good news. Although this is the "nicest" Days Inn property I have ever been in, it's still a Day's Inn. That being said, there are no frills to be found here. There is no free breakfast, you have to pay for parking (a norm in DC), and the rooms and property are truly just OK, by my standards. The first room that I was assigned had ripped sheets and odd stains on the comforter. I promptly requested a new room. The second room was better and the staff even allowed me to pick between a few rooms if I wanted because the hotel was at low capacity, which I thought was quite accomodating of them. The rooms are basic and a bit dated, adorned with old school floral bedding, drab carpeting, basic drapery and furniture etc. The buidling is old and the elevators leave much to be desired with some sort of faux concrete decorum on the walls that just appears dirty and industrial (in an unpleasant way). The hallways are dark and maze-esque with a musk odor. I could go on but you get the point.
If you are doing DC on a budget then this may be the right choice. But I must admit for a little more and probably trying your luck with something like Priceline's "Name Your Own Price" function you can probably find a more comfortable property to enjoy your DC experience.
| 2 | null |
Impressed
I recently spent three nights at the Ink48 in a City View King room on the 14th floor. (At check in, I also received a nominal credit for the mini-bar and a discount on a massage treatment.) The room was impressive: spacious, spotless, well decorated, and best of all, thoughtfully designed (especially the light and privacy controls). The bathroom was spacious -- I wish I had made the time to use the Jacuzzi. Three friends stopped by and were impressed. I dined twice at Print (once for dinner with friends and once alone for Sunday brunch). While expensive, I do prefer farm to table restaurants. (If you are looking to save money, I recommend you search for restaurants on 9th Avenue like Pam's Thai, etc.) After dinner, three of us comfortably watched a little "Linsanity" before heading out for the night. While the hotel is far west, it's not difficult to get where you need to go. Though the gym room is rather small, I did fit in a worthwhile one hour workout. The rooftop bar is worth having a look as the views are amazing -- especially in the summer. I would return for a stay at Ink48.
PS - I recommended Print to a friend for a bachelor party dinner (which I attended) as well as a company sponsored dinner and both groups raved about Print!
| 4 | null |
Nice Stay in Universal City
The lobby is nice and includes a Starbucks coffee bar, but the rest of the hotel (particularly the guest rooms) are a bit dated. The concierge lounge breakfast and cocktail offerings didn't blow me away, but I have no real complaints about what was available. Regardless, all of the staff in the lounge were top notch. My biggest complaint, however, is with housekeeping. They took up to 30 minutes to deliver extra towels, didn't always clear/replace dirty glasses, and even failed to clean my room one day (the front desk promptly addressed my concerns when I brought these issues to their attention and offered me free breakfast in the hotel restaurant). The hotel's location to Universal is ideal: Universal Studios and Citywalk are a 5-10 minute walk in one direction, and the Universal City subway stop is a 5-10 minute walk in the other direction; all of the sites along Hollywood Boulevard are 1 stop away. There is a parking lot adjacent to the hotel if you have a car, but traffic in the vicinity is very heavy, especially in the evening. Overall, the hotel rendered a nice stay with a perfect location to many of the tourist sites around L.A. If you plan on spending a lot of time in/around Universal or any of the surrounding studios, this is a good family or business hotel. However, if you're looking for nightlife, stay in West Hollywood.
| 3 | null |
Horrible stay
First, the location of the hotel seems in a not so nice area. Then, the hotel was old and needed updating. Super loud right next to the hwy. And when I went to check out, it took 10 minutes for attendant to help me even though no one else was waiting.
| 2 | null |
Service and food great - noise not so great
I last stayed in this hotel 8 years ago. It is still as convenient as ever, with hotel shuttle willing to bring you anywhere on the airport, including car rentals, public transport station, etc. I especially enjoyed the breakfast menu...a number of creative and light options if you don't go fo the breakfast buffet. And the most close to my heart, the iced tea was made fresh at the table in its own teapot.
The downside is the noise. The rooms are not soundproofed and if you are unlucky enough to have noisy occupants on your floor, even if a few doors down, the sound carries. Also the property is starting to show some wear and tear....could use some refurbishing.
| 4 | null |
Total ripoff and horrible treatment!!!!!!!!!!!!!!!!!
Though my fiance and I have stayed here before, this last time was the worst!!! the room we were assigned was very unsatisfactory and nasty to say the least; the floors were so filthy and nasty, the door to the room barely looked closed and was about two to three inches from the floor where bugs and element could come in from under it, there was a chain on the door with no latch to slide it in we had to put a knife in it to feel safe enough to sleep, the lamps by the bedsides didn't work,the outlets were broken so you can't plug in and charge up anything, there were roach/bug legs behind the toilet of the nasty bathroom floor, and hair shavings from a mans beard behind the faucet by the face bowl. Also to make things more uncomfortable and make you feel unsafe, there were guys sitting in the parking lot in a van in the dark as if they were lurking around waiting to rob or assault hotel guests as they arrive to enter their rooms!!! When we complained about it we were spoken to very rudely!! I wish I was able to upload the pictures of the room and its condition here on this site. Then when you complain to the front desk about the uncleanliness, management became very loud and obnoxious. Honestly, the treatment of African-Americans at this hotel is very low quality here and I would suggest that if you can and have the means, research other hotels in the area or go to Southaven, MS and stay at the Laquinta Inn at $42.99 per night, as opposed to this $55.00 per night NIGHTMARE INN!!!!!! Never again in this lifetime or the next!!!!!
| 1 | null |
Half Hotel, Half YWCA
The good part is the room was clean and right at Copley. This building also houses the YMCA. VERY small room. Bed, One Wooden School Chair, a TV Stand and not room for anything else. Looked like a place to "dry out" or come off something. This would probably be OK if you were on a High School trip to Boston or a college exchange student spending one night. No Restaurant, No Bar, No Nothing.....I did wonder if there was a Pool where you had to swim naked with a Locker Key around your ankle.....Just like the old Boys Club.....
| 1 | null |
uneven resort
I am only writing this because the hotel would not accept any input except through tripadvisor -- I found that odd to begin with. The hotel is attractive - nice pools, good beach access, clean -- but it is not ready for prime time. The coffee shop (Aroma) for breakfast was so understaffed that people simply got into line, waited, and then left. There was no wireless in the rooms -- a rarity for a large hotel in 2012. It was in an excellent location, though.
| 3 | null |
Not a good hotel, just an expensive one.
Switched rooms on me at check in, to one the complete opposite of what I reserved. Cancelled my room service order after waiting over an hour. Restaurant advertised open until 11 pm, was closed at 10. You'll pay out the nose for parking and internet, and pay extra for room service delivery on top of a mandatory 20% "gratuity". They had some group screaming down in the bar that could be heard over the TV in my room from 10:15 pm til after midnight. The Hyatt Regency in Austin is not a good hotel, just an expensive one. I'll be spending my money elsewhere on my future trips.
| 1 | null |
Better than expected!
We stayed one night here in May. We live in town but wanted to stay downtown as a fun vacation while attending a Rockies game. The situation was perfect for a family with kids. The breakfast buffet was great. The spread included: cereal, pastries, sausage, eggs, bacon, waffles, pancakes, frenchtoast, and even made to order omlettes. Would stay here again.
| 5 | null |
Excellent location!
Hotel is in an excellent location in Times Square and while the hotel was clean, it was cramped and lacking some basic amenities. Our group stayed in 3 rooms for 2 nights in early August. The hotel was sold out and we were put in the older, unrenovated rooms and really had to push to get one of the rooms with 2 single beds which we needed. The other 2 rooms each had one DOUBLE bed that needed new mattresses. There was not enough room to open your suitcase anywhere in the room without having to put it on top of the bed (which is not desirable but preferable to the floor or the small dark closet). There were insufficient outlets to plug your phone charger or camera battery or any other devices you might be traveling with.
Customer Service is definitely lacking (based on experience we encountered with 2 females at the check in counter on separate occasions and 1 male bellboy at the storage area). We did not find them friendly, polite or helpful or interested in their jobs or providing quality customer service. The bathrooms were very small with insufficient space to store your toiletries (had to take them in from the room every time!)There were no safes in the rooms to store your personal valuables. While the location of this hotel cannot be beat, the rooms themselves leave a lot to be desired but I did not go in expecting a lot, based on the price we paid ($165 through Hotwire). My adult children did not like this hotel at all. I probably would not return to this hotel. If you are looking for a clean room without any bells or whistles, in an excellent location you might want to consider it for a short stay.
| 3 | null |
Its all about the location!
This is a basic hotel in an amazing location at the right price. We stayed 3 nights on MLK weekend a fantastic price of about $150 night including taxes for an advance purchase. The property itself is a bit tired looking, the lobby is cramped and crowded, but our room on the 4th floor was renovated and clean. The room was small, but not shockingly so. The bed was comfortable and the flat screen a nice touch. The walls are thin, and hallway and adjoining room noise can be a bit much at times, but earplugs took care of that for sleeping. The breakfast was typical contintental fare and the breakfast room was VERY crowded all 3 days we stayed, but we just piled up our plates and took it back to our room. The thing that makes this hotel a great place to stay is the location. Especially in frigid January! Just a short walk to awesome shops and restaraunts in Hells Kitchen or all the glitz and lights of the Theater District and Times Square. The subway stop is just a block away. I'd trade location for a swanky lobby any day. If the price is right, this hotel is an excellent option.
| 4 | null |
Unbelievable, unacceptable
The Courtyard Boston Downtown/Tremont is very conveniently located in the theater district. Access to I-95 is a few blocks away, and the neighborhood seemed quite safe with plenty of restaurants in the area.
That exhausts my list of positive things to say about the Courtyard.
As others have noted, the parking is a startling $43/night even though the garage is across the street. My room was very small, which is understandable since this is a fairly old property. What was not understandable was the utter lack of intelligence displayed in the layout of the room. The desk area that occupied the outside wall of the room had a set of 3-4 drawers along the right hand side. The drawers, however, could not be opened because they were blocked by the bureau that sat next to the bed - see the picture below. This bit of room design failure would probably have escaped my notice (I rarely use the drawers in hotels) if it weren't for the fact that the desk was not level and the drawers slid open on their own and came to a rest against the side of the bureau even after being closed. The bathroom is also extremely small - there's just enough room for the toilet and a sink. There's not even a vanity on which to place one's toiletries. Hopefully my room is not representative of others in the building.
In short, I simply cannot recommend the Courtyard Boston/Tremont.
| 2 | null |
Affordable Upscale in an upscale area
My wife and I spent the weekend here. We were on the 18th floor with an outstanding view facing north. The room was very clean, but there is wear and tear around the carpet and furniture edges.The beds are absolutely fantastic. I can't rate the food because the prices are laughably high. I ate at the mall or a restaurant down the street. My wife was there for a convention, so she had a chance to eat. She found the food very mediocre. The parking situation is a time consuming challenge. You can pay a hefty amount for express parking and valet or park underground and compete for spaces with aggressive visitors to the mall. You can drive in circles for 5 -10 minutes vying for a space. The traffic around the hotel, like the rest of Houston, is thick and constant. Even at midnight. Who are these people?
| 4 | null |
BEDBUGS...DO NOT STAY HERE
My fiance and I spent a week at the Milford in one of their unrenovated rooms and began getting small bites. after a while I went to the doctor because even when we came home from our vacation I still kept getting the bites and itching. Now we are having to fumigate our home due to an infestation that we picked up at the Milford. We are very upset and will never stay here again.
| 1 | null |
Kimpton Saga Part 2: Fantastic Spa room, service could be better
After our first Kimpton stay over Christmas a few weeks ago (see my review of Philadelphia's Palomar Hotel), we went to the nation's capital and tried the Palomar in Washington DC.
I try to stick to the same room category to have a better compare, but I also love these Spa rooms. I had booked this getaway actually long before we ever stayed at the other Palomar in Philadelphia. I hadn't been aware that you would not get the same amenities when you book through a third party.
I mean, we are members in their Kimpton InTouch loyalty program, but this booking was made through Sniqueaway.
That offer on Sniqueaway was listing all the amenities InTouch members would get (free Internet, minibar credit), so I was under the assumption every member would get these, third party booking or not. Why else would the amenities be listed on that Sniqueaway site?
Ahead of time I was looking around on their Facebook page, finding out that this hotel doesn't have one. The corporate Kimpton page told me that I would not receive any member amenities if my booking was not made directly through Kimpton. Bummer! Are we being punished?
We arrove pretty late in the afternoon due to a mixup in the street signage. We had taken a wrong turn somewhere and ended up in Maryland and lost over an hour that way. So by now it was almost 5PM and we were eager to catch our booked Twilight tour (a bus tour) and could not attend the wine reception.
Other than other reviewers we didn't receive any other offers instead, like a wine coupon in the bar or so. No. Nada. And nobody knew our names either.
I am referring to the previous reviews here, which were mentioning all these things they had received or experienced. One mentioned the great price ($ 109) he paid for his room.
Well, we had paid much more (despite the Sniqueaway booking!), but we were not called by our names nor did we get any gifts for the missed wine hour. In our profile we have asked for the highest floor possible and a coffee maker, but we got neither. Our room was on the 5th floor of 10 (took that number from the elevator).
When we arrove we were met by one valet, but we had to get our luggage out of the car by ourselves AND we had to open the heavy entrance door (to the hotel) as well. It took a while before a wagon was found for the luggage, but eventually someone came.
The front desk staff was not able to find our membership in their system when we checked in. After we returned from our bus tour and dinner (about 10.30PM), I went back down to the front desk and asked again whether they had found our membership in the meantime.
I could have written down the number from my account at home, but I had not thought of that. We have never received a plastic card with our membership (like you'd get from other properties), so they were looking and looking and found nothing, until a young man came from behind and tried another system.
He said, yes, they have 2 computer systems, and the staff had only looked into one where we were not. He looked now into the other system and there we were found. Upon this confusion I did receive a coupon for the minibar and the free internet.
The room itself (Spa King room) was wonderful! Really big! A room of this size is called a suite in other properties! I loved the many lamps, the big desk and all the tables, and of course the outrageous bathroom with glass shower and Fuji tub for 2!
The bathroom has been remodeled, I assume they have done that when Kimpton bought this property from its previous owner. I believe it was a normal bathroom before (without window), and they have simply cut a square hole into the wall bewteen tub and bedside! COOL!! This way you have a window from the bathroom into the bedroom, and you can watch TV from the tub!
There were no street lights visible like from Philly's Fuji tub, but this was no problem at all. I loved this interesting layout so much!
The bed was also great. Really firm with nice firm pillows. I slept like a Baby! Climate machine was efficient and silent. Carpet was nice, and the art was interesting. For example, my nightstand served as a lamp - yes, its foot was a lamp. But there was an additional reading lamp on top of it, too. Many lamps everywhere, so that naturally dark room was lit up nicely!
Oh, and I almost forgot to mention the dressing room! Where other rooms have a closet, this one has a dressing room with full mirror and iron plus ironing board and suit case holder and rack for hanging your clothes. So spacious! I loved this!
We really had a lot of space in this room, and I wished we could have stayed longer. The view was nothing to write about, looking at another building neighbouring ours. But that didn't bother us, we have views at home everyday.
Oh, and on a last note: the scew-up from our previous visit in a Kimpton (in Philly) was not acknowledged by anyone here. I understand this is a completely different property, and of course they have nothing to do with Philadelphia's Palomar (other than being a sister property), but somehow I was under the assumption that Philadelphia's staff had promised to make up for the screw-up they did with our "magic word" (had not been honoured).
I thought they said if we ever came back (to this or any other Kimpton), they would make it up to us. Well, now it was 3 weeks later, we were in another Kimpton and - nothing. Just new hickups.
I don't think they will pick that up. I just lost out, because somebody didn't pay attention. It is not about that bottle of wine (or whatever else it might have been). I can buy myself a case of wine if I wanted to. It is about the sheer principle, since they make such a big fuss of it in their promotions.
And when I read then from other reviewers who have booked the cheapest rooms available and got this and that on top, like free wine in the bar, and they are being called by their names, then I think it is weird that we get a different treatment.
If their Spa rooms were not this great, I would book elsewhere, but unfortunately I don't know of any other chain with this equipment in this price range. And the rooms are wonderful indeed, I must say that again. I have already booked 2 other Kimptons in 2 other cities... (I must be nuts...)
| 4 | null |
All style, no substance.
The hotel really is in a good spot in Manhattan. The design and appearance is fantastic. The lobby is flashy and upbeat. Unfortunately, that's where it stops. Once you actually need service from the front desk for anything, you're out of luck. Repeated asking for things that should already be done gets old fast. And don't get a suite. They're great rooms, but the only thing "VIP" is their prices for them. Noticeable difference between housekeeping personnel, too. Some are great, some not so much. And please, please don't get me started on the fire alarm in the middle of the night that nobody at the hotel seemed to have a clue about. All in all a disappointing experience. We checked out early and relocated to a better hotel for the last 2 days of our trip. Won't be returning.
| 2 | null |
World Con-Chicon 7. 5 day event stay.
Our hotel room was very clean, comfortable and had a great modern decor. Staff was very professional and friendly from check in to check out. The grounds are well maintained and clean even in a few sections that were under renovation. Close to many shops, restaurants and sites to enjoy.
My only negative experience was with being an exhibitor at the event I was in town for. The doc staff says the right things like “yes sir”, “your the boss” and so on because they have to. They did not listen to my staff or my self when it came to moving our equipment. They wanted to take the lazy way out and we had to be very aggressive to get things done correctly with the handing of our display. If you exhibit at this venue, do understand it is union driven. Never forget that you are the boss and you can demand that your possessions are handled with care the way you'd handle them yourself.
Overall it was a great experience attending and being and exhibitor at the 70th World science fiction convention.
Patrick
Star Worlds Arcade
Starworldsarcade.com
| 4 | null |
Great location
This is not a luxury hotel, but our room was very clean and it's in a great neighborhood. Some of the other posts on Trip Advisor that we read before we stayed there had me a little worried, but we were satisfied with the condition of the room. The price is good for the location, and the staff was friendly. We would probably stay here again.
| 3 | null |
Room was in the old part - not very nice
I stayed one night at the Holiday Inn recently on a business trip. I booked the trip short notice and nearly all the hotels in the area were booked, with the exception of this one. The room I was given was in the old part of the complex and my hotel door opened directly to the outside - a common balcony. When traveling alone (female) I really don't like these types of rooms, but there wasn't anything else available.
Pros: I liked the location - close to the harbor and the airport. Free parking. Quiet.
Cons: The room opened directly to the outside and smelled very musty. The furnishings were a bit outdated.
Overall, if I were to return I would only stay if I was guaranteed a room in their new building. I would not stay again in the room I was given.
| 3 | null |
Great family friendly hotel.
We spent 8 days, 7 nights in Texas and had a wonderful time. To start off with as soon as we went to check in the staff was right there to greet us and very friendly, and helpful. We were upgraded to an Executive Room, although from descriptions the only difference I saw was a fridge and microwave. The space in the hotel is very open and spacious which made it very welcoming and a nice relaxing atmosphere.
When we arrived in our room we were pleased with how clean it was. The thermostat took some getting used to as the first night the blower/fan woke us up in the middle of the night because it never turned off but once we got used to how to set it we were fine. The room was average size for a regular room, definitely not a suite. I would have liked to see the hotel offer suites with 2 queen beds for families, not just a king bed, to be more accomodating to families. The bathroom was very spacious and clean. Although may be TMI, the toilet had a lever you pulled to flush for #1 or pushed to flush for #2, guess one of the perks of being a "green hotel". As far as the "green hotel" aspect, there was not very much water pressure in the shower at all, it took a while just for my hair to get wet as the water was more of like a strong mist.
Onto the restaurant that is attached to the hotel, Sporting News. We were very disappointed and do not really have anything positive to say about this place. The service was horrible, the food was just okay, and it was a total opposite of the family friendly hotel. I do not recommend at all. In fact, the prices were not good either, I would recommend driving up the street to another close by restaurant.
The swimming pools at the hotel were very nice. A lot of area to spread out and relax. Plenty of seating. There were four pools but really only one main swimming area. The was a lap pool inside, a swimming pool, a little child pool right next to the swimming pool, and a hot tub.
There was also a shuttle that takes you to SeaWorld/Aquatica. The first time riding the shuttle was nice to learn our way around but the next time we decided to drive. On the way back to the hotel the driver went a different way so we discovered a LOT easier way to get around and through town. The access road in front of the hotel only goes one way but if you go through the exit behind the hotel it takes you up to the main road that also gets you to SeaWorld and some close restaurants. Speaking of the access road, pay plenty of attention when first arriving to the hotel, the access road is very easily missed! ...back to the shuttle, other nearby hotels had their shuttle going much more often, as our wait to come back to the hotel was almost an hour since returning times are only every hour and if there is a group waiting you will have to wait again because there is not a lot of room on the shuttle, we fit our family of five plus there was another family of five and that was it...I recommend driving, and there are ways to save on parking at SeaWorld by purchasing tickets online.
The hotel also has a laundry area on the second floor. It has three front loader washers and three front loader dryers. The use of the washers and dryers are free but you have to use the hotels detergent which is located at the front desk. They use Tide pods and they are $1.00 each.
Although we loved the service, spaciousness, and atmosphere of this hotel, if we went to San Antonio again we might choose a different hotel just based on the access road, proximity to restaurants, horrible service at attached restaurant, and size of room. This hotel would work great for a small family. Overall, I would recommend this hotel.
| 4 | null |
Good Value
Hotel was clean although room was a little small for 4 of us . Breakfast is great . Lots of variety , toast , bagels , english muffins , sweet muffins , eggs , sausage , cereals and of course the fantastic cinnamon buns yum . The staff were all very friendly and helpful and always had a smile. Would definately stay here again . Location was good too .
| 4 | null |
Great short stay
We arrived really late and there was confusion a out the airport transport. The staff person who checked us in more than made up for the mixup. When we woke up the next morning the view from our room was beautiful. The buffet breakfast was delicious. We did stay in the marina tower. A nice walk on the water and then we had to leave. Great stay and great staff.
| 5 | null |
what a day...
We had originally booked a hotel room down the street at the Edison Hotel. Upon entering the Edison, we quickly changed our minds and checked out. We walked up to the desk at the "W" and Courtney (I hope I remember her name correctly) was amazingly helpful and accomodating. I explained our story, and she even offered a free upgrade for our horrible day. A beautiful hotel, friendly staff. Our room was stuffy and warm, I will say that. We have stayed at "W" hotels before, and will continue to do so. I just need to figure out what deodorizer they use...wow!!! :)
| 5 | null |
Not sure where those photos were taken!
Main complaint is that the room I got on the 3rd floor looked nothing like any of the hotel photos. I am used to NYC sized rooms, so while the size wasn't really the issue, my main complaint is that the rooms small window opens into a central air shaft. The air shaft smelled like exhaust, and it permeated the room. The quality of the finishes is marginal at best, and the cleanliness was average. It is a great price, but considering the street construction going on in front of the main entrance I think the price is about right. They really need to be more representative of what the room look like because they are no where near what is shown on this site.
| 2 | null |
One of the better Courtyards!
I always stay here when visiting family. Clean, pleasant, convenient, pretty new. Has the Bistro, walkable to WalMart to pick up stuff you forget to bring. Close to Ruby Tuesdays, Ale House, Cracker Barrell, etc. Many stays there and never a problem!
| 5 | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.