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They treated me and my wife like garbage
I have had a few bad hotel experiences in my many travels but this was horrible - the WORST. They lied to me and humiliated me and my wife. When it was over they never apologized and refused to make amends. I booked a corner room here and waited until 5PM whilst the staff continued to tell me lies to divert my attention. I finally had to go as we had family with us and we were all 2 hours late for a BBQ (and they were as fed up as I was hanging out in the hotel). So I confronted the staff to get a straight answer and they fessed up and finally told me they had no idea if my room would ever be available but they could book me in a regular room. This was a points stay so I told them to get me in a room (any room) and refund my points for doing this to me. After all they had a contractual agreement with me to provide the room I booked. If I backed out they keep the points so if they back out I keep the points - WRONG. They left me standing at the counter for 15 minutes (after the already 3 hour wait) returned and told me the accountant put 51K of the 56K points back in my account - seemed almost fair and I was exhausted so I accepted. My wife insisted I ask for a receipt on the points refunded so I asked. The staff member said it was electronic and there was no receipt but promised me the points were being returned right now. This turned out to be a lie. I hope they treat other guests better than this. It was absolutely shameful of them to do this to me and my wife. I understand hotels make errors but they cannot lie to customers and they cannot treat people like this. I hope they undergo new management soon. | 1 | null |
Great clean and well-located hotel - great value!
I am giving this 4 stars mainly because it exceeded expectations for what I paid. It's more if a 3-star hotel - with excellent value.
I believe I paid $100 including taxes due to a special they were having. First of all, this is walking distance from the tram from the airport which was $1.60. They allowed me early check-in at noon so I could drop my stuff off and go the the Orioles game with my cousin at 1:30. There is only one person at the front desk, so a small line each time I got there, but they were fast and attentive. You are close enough to see the harbor from the hotel - and I would say as a single female I felt safe walking around by myself, though it was mostly during the day I was outside. The room was large with a comfy king bed. Coffee / tea facilities, microwave and fridge all available in room. My room was not the best located - 210 - second floor facing a side alley and brick wall about 10 feet away - but like I said - I paid $100 which I think was the cheapest hotel around for this weekend. It didn't bother me. Lastly I will say there is free breakfast, located in the Cloud room on the top floor. Great views of Baltimore's Inner Harbor. The food was great - selection of breakfast meats, eggs, omelet, homemade waffles, juices, coffee, yogurt, bagels, donuts, etc. I would say in a restaurant this would cost $20 easy incl tip. So i absolutely got a bargain. To top it off they allowed me a late checkout at 1:30 so I could take a tour of Camden Yards without rushing. I will definitely stay again if I return to Baltimore, unless the Renaissance has a fire sale, which of course will never happen :). There is also a shuttle to John Hopkins for those who are there for medical treatment. Luckily I was not in need, but it's worth a mention for those who might need it. Oh - and you have access to 2 computers in the lobby with a printer - this helped with boarding passes! | 4 | null |
Convenient location
Front desk people are friendly and helpful. Breakfast was nothing special, but adequate. Very good location for catching trolleys or walking to the main square downtown. Bed linens were not changed in the 3 nights we stayed there, but fresh towels were provided daily. It's an old apartment building from 1929, so electrical outlets are few. No fan in bathroom. Something I did learn -- ask the person at the front desk to make shuttle arrangements for you to get back to airport, and it's only $11. | 3 | null |
The Independent was amazing!
My wife and I were going to Philadelphia mainly for a concert at the Wells Fargo Center. We selected this hotel because of the great reviews and the easy access to the Broad Street South Subway station (that's what we needed to get to the arena, which is at the southern end of Philly). We were more than pleased with the vibe and look of the hotel when we arrived. The staff at the front desk were very helpful and efficient in checking us in. Our room was clean, which is always a big item of note for us. To me, most standard hotel rooms all look basically alike in their layout and feel, but this room we had at the independent felt very unique and cozy. The floor was hardwood, the furniture was very nice and comfortable, and the bathroom was large. The hotel breakfast wasn't what we were looking for (my wife doesn't like yogurt, and a croissant wasn't gonna be the only thing we got), so we skipped out on breakfast. Nothing major, just not what we wanted. The pillows were long and thin, which don't usually work for me, but I doubled up and made it work. We had a very easy walk (1-2 blocks west to Broad St) to get to the subway station, which got us to our concert and back with no issues. We were also withing a 15 minute walk to the historical district, shopping on Market, and many other restaurants in between. We had a great time in Philly, and would stay here again in a heartbeat. | 5 | null |
Third time's a curse?
Stayed here on March 31, 2012 as the last leg of a family trip, starting from Disneyland, Knott's Berry Farm, Legoland, the Carlsbad outlet. Here mainly for SeaWorld. Unfortunately, was impressed with our stay at Hilton Anaheim (see separate review). Along the way, stayed at Hilton Costa Mesa overnight with my sister-in-law and was satisfied with the short experience as we enjoyed shopping and dinner at nearby South Coast Plaza. Now comes the third Hilton but sadly things did not turn out as well. First, the confusion at the front desk. I got 2 rooms, one for my family of four and the other for my sister-in-law. As a Hilton HHonors gold member, we were given upgrades. Funny, but I signed an agreement for a $150 non-smoking fee (none of us smoked, anyway) but when we were ushered to our room, it reeked of tobacco so bad that I started coughing. What do you know, we were given a room in a smoking floor! Immediately, the front desk apologized and sent us one floor higher. Then the problems started coming. The door did not close automatically; you had to pull really hard to make sure the room was securely closed. The toilet flush knob was also hard, you had to exert some effort. Minor hitches, I thought. Then, time to sleep. The centralized cooling system wasn't "cool" enough, we decided to open the balcony sliding door. True enough, the night breeze was comfortably cooler. But then, since the hotel was fairly close to the airport, the planes that passed by in the morning became our wake-up call. Except, that we didn't need any! We were given breakfast coupons and when my sister-in-law ordered coffee, it came with a lipstick mark in the cup! Finally, when my 8-year old twins were to take their bath -- no hot water! As if this were not enough, the ice vending machine did not work. And yes, we had free internet but the connectivity was so low, I could not even finish writing this review and the link would be broken. When it rains, it pours! Maybe, it was purely bad luck; my wife told me we didn't need to bet on the lottery to feel like losers. As a consolation, we still enjoyed SeaWorld; got a good deal for a combo Universal Studios 2 week pass. The following day, we couldn't hurry up enough to get back to L.A. Think I would be back again? | 2 | null |
Nothing special, but provided the basics for a vacation.
The rooms are very small. No place to put suitcases, so need to unload them and put them back in trunk of vehicle. If you are a light sleeper it may not be for you as there are 3 hospitals right across street so helicopters and ambulances are frequent. It was central located for our trip to all that we places we visited. Breakfast is very basic: Frosted Flakes, Raisin Bran, muffins, danish, toast, juice, and coffee. The rooms do have microwaves, and fridges. Beds were very nice and NO bed bugs. Would definately stay there again. | 3 | null |
Not worth rating; Hotel and staff used false advertising to get my business.
This was nearly the worst hotel I have ever stayed. My room was old, not clean, lighting miscommunications, and location with not transportation mid-day a nightmare! I will never recommend this hotel. | 1 | null |
Good Location, Very Old Building, Average Rooms
The hotel is close to Denver City Center but the building is very old and needs maintenance. The common areas need cleaning and the guests can be defined as sub-prime. For a short, cheap hotel stay I guess it is okay, but not for a couple or a family stay. I paid a total of $77 for one room, one night (including breakfast and free parking). | 2 | null |
Awesome downtown Seattle hotel experience
I found the Roosevelt through Google maps, looking around the Sheraton Seattle which was hosting a conference I was attending but had sold out of rooms. The hotel was so close (1 block walk) that it made no difference. The room was high quality, spacious, and had free wi-fi (so rare to find these days in hotels which is so annoying). A miniscule oversight at my midnight check-in was quickly and politely corrected and I was given a generous restaurant voucher to account for what was really a minimal inconvenience. I would definitely stay here again on future business in downtown Seattle. | 5 | null |
Wonderful
I've been in other Holiday Inn Expresses before, some kind of iffy, but this one was exceptionally good. Clean rooms and dining area. Nice pool (though kind of small, but it IS indoors, so...), and wonderfully accommodating staff. Though there was a long line for check-in, as all of us showed up at once, they were friendly, polite, and very helpful, even though we asked a million questions. VERY conveniently located, wow - literally a two minute walk to Lucas Oil Stadium gates.
Will definitely stay there again if ever in Indianapolis again | 5 | null |
Nice Stay in a Great Spot!
In August of 2012, My family of four used a Groupon to have a one night family "staycation" in Washington DC and had a wonderful experience at the Washington Court Hotel on Capitol Hill. Hotel staff were pleasant and helpful during check-in and check-out. The hotel was clean, comfortable, quiet, and centrally located to transit, restaurants, and attractions. Valet parking was convenient, if a little expensive at $43 a night. It was an easy walk to Union Station, the Verizon Center/Chinatown, the Capitol, and the Metro, which gets you anywhere. Also a pretty cheap cab ride from Georgetown. I would definitely recommend to families or couples or use for another quick getaway myself. | 4 | null |
just ok
I stayed here twice in the past few years and remember the wonderful view of the lake. This time (for more money) we got a cramped room with no view. The breafast buffet has also gone way downhill. Even coffee was no good. | 3 | null |
Wonderful place to stay in Downtown Houston
I was given a choice of two hotels to stay at as a guest at a wedding. I am really glad I chose the Magnolia. The service was incredible - they even drove us to the wedding and picked us up from the reception in their shuttle! The room was very (very!) clean and had everything we needed. They even delivered cookies to the room while we were at the reception. Everything about this hotel is first class. I would highly recommend it! | 5 | null |
Awesome
This place is awesome!!!!! We stayed for only one night but it was worth every dollar. The room was big enough,,,,we had bath robes :) On friday they had a dj in the lounge and the vibe was really good. The drinks and food were only a bit pricey. | 5 | null |
Great Hotel in San Francisco
This hotel is excellent! The rooms are very nice and comfortable. The pool and hot tub were great! The location is outstanding with easy access to very popular places within the heart of San Francisco. The staff were excellent as well. The only problems we had were with the people within the pool. We get up early and decided to go swimming with our young son. There were people in the pool who were swimming laps and knew we were waiting to get into the pool. We didn't want to be rude and just jump in. So, we waited for at least half and hour until one of them got out of the pool. This is hard to do with a young child! I wish guests were more receptive to children in hotels. | 5 | null |
Beware of Bed Bugs!
My friends and I checked into the Hampton Inn at 105 S. Meridian St indianapolis, IN on October 13, 2012. After going to dinner, we came back to the room and found a Bed Bug crawling up the wall of the bathroom. We checked out immediately and took precautions to hopefully prevent them from coming home with us. The hotel manager brushed the problem to the side which leads me to believe they have no intention of solving or treating this issue. Please be aware of the problem at this hotel. I have done research on Bed Bugs and if not treated properly they can become a BIG problem. A friend of mine spend $3,000 removing them from her home. If you have stayed in this hotel recently, I suggest having your home inspected by a professional immediately. | 1 | null |
Great trip
This is a wonderful property and the concierge's are especially helpful. Eden Bernal and Laurelin Hefter were great. Definitely recommend using the Acura car service. WE had an uograded room which was incredible. This and the Westin River North are our two favorite hotles in in the City. | 5 | null |
Full of Mold
This hotel is full of mold and truly run down.
The staff may be friendly but i got very ill upon entering my matchbox room.
I had to leave the hotel because of a reaction to the mold.
No gym very old fashion and no food/restaurant on site.
So many other great places to stay in PA. This is not one of them. | 1 | null |
Nothing special here...
We needed to stay near the airport and driving back from Spokane, we looked for a couple of rooms using internet booking sites. This place did have 2 rooms available, a 3-star rating and an indoor pool, so we booked. The staff was most unhelpful. The TV in the lobby was blaring cartoons - I asked the person at the desk if we could turn the TV down as no one was watching and he said he was watching... my mistake, I thought he was supposed to be helping me! The stay was okay, the rooms so-so, and I just don't see how this place gets a 3-star rating. | 2 | null |
Very decent hotel
Just got back from two nights in Baltimore and we stayed at this hotel. I have to tell you, for the price I can't imagine why anyone would stay anywhere else. The hotel is clean and conveniently located. It is literally 2 short blocks from the inner harbor. We could see the water and also the lights of Camden Yards from our room (note: I would not call this a "water view" hotel as the small bit of water we could see was just to the left of our stellar view of a parking garage). The rooms are small but comfortable and as I mentioned (and most important to me) very clean. Yes there were a few things that were a bit "tired" (for example our shower curtain was torn in a few places and the carpet in the room was worn in a few spots) but nothing too major. And as I said the value is unbeatable....as was the staff who were all friendly and helpful. We will definitely return to Baltimore Suites. | 4 | null |
When we go to Philly, this is where we stay every time!
Everything about this hotel is GREAT. It is in the perfect location, the staff is amazing, the rooms are clean and we love staying here.....5 years in a row!
Easy walk to the trains, great restaurants, nightlife and shopping. | 5 | null |
Terrible attitude, terrible towels and terrible gym...for twice the price
I ended up staying here because my original hotel reservation up the street at Hampton ended up being for a smoking room. The night manager, Jean Claude, had a "take it or leave it" attitude offering me a room at twice the price my colleagues had booked theirs for. Despite the AAA plaque on the wall, he insisted that there were no rooms available for which he could offer the discount.
Not only was the room over priced, small (even by NYC standards), but the bed was terribly cheap as were the towels. These were the worst towels I have ever had in a hotel, and I would expect more from Wyndham.
To top it off, the price does not include breakfast and the "fitness center" is nothing more than 2 treadmills in the basement without enough head-clearance from the ceiling (I am only 5'5") to run on any kind of incline. There was also mold growing throughout the bathroom and the shower had no lip, so the floor was constantly drenched (my colleague slipped and hit his head in his bathroom)
Worst hotel experience I have had in some time, in any part of the world. | 1 | null |
Very nice, with a lot of exceptions
We ended up here after deciding to gamble on Priceline. We were impressed at first, but there were a few surprises and disappointments.
The Good:
Very pretty grounds with lots to do and 2 restaurants
Large rooms
Pool and jacuzzi were nice
The Bad:
*Parking fee (for us it was $32, but I heard another person get charged $27. This was on top of Priceline fee.)
*"Passport" Fee (this is $15/day per person on top of our Pricelined charges... would have been fine if we had arrived early enough to use the services or if we had just known that was a charge on top of the Priceline fee.) This fee is for using the grounds, like playing tennis/etc.
The Annoying:
When we arrived, we instantly liked the hotel and decided to ask them if we could stay another night for around the same price that we got on Priceline. We weren't expecting to win a bid on a hotel with so much to do (spa/tennis/ping pong/pools/etc.) so we thought we might like to stay another full day so we could actually enjoy the hotel instead of just sleeping there one night. The woman at the front desk was friendly but said she wouldn't be able to let me know until later that night or when the manager came in the next morning. I didn't hear from them in the morning, so I called the front desk. A different woman told me that she would need to check, but no matter what, she would call me right back. She did not. I finally decided to pack up our stuff and check out.
We were disappointed to leave, and wondered why no one ever got back to us. The hotel did not seem very busy, we only saw a handful of people during our stay... an extra night seemed like it would work well for everyone, especially if we kept the same room.
Upon check-out I was told that we couldn't have the room another night because there was a conference coming in and all the rooms were taken. I didn't believe this last-minute excuse because if all the rooms were booked, then why didn't they just say that when I first inquired? The woman at the front desk said she was sorry, but whenever I wanted to come back, she would make sure we were taken care of. Sadly, I don't think we'll be going back. It was a cute place and we were excited in the moment about spending the day in the spa and using the Passports for tennis, etc., but we wouldn't go out of our way to return.
Tips:
Ask for the parking fee to be waived. I just happened to read the reviews on Yelp and a few people mentioned the ridiculous parking fees. A few people said that if you asked about it, they usually would waive the fee for you. I did this and it worked. $32/day was a hefty hidden charge in my opinion. | 3 | null |
Nice hotel
I stayed at this hotel for a night on a business trip to boston. It is a nice hotel in a different way. They have a lot of pink things, so the first impression is like being on a cheesy place. The lobby is nice and different from all the other places in the hotel. This is, the lobby has a modern architecture while the rest of the hotel as well as the rooms have more like a classical decoration (at some places, a bit saturated to my taste).
The rooms were spacious, clean and comfortable. They have a lo of toiletries, bathrobe, slippers and so on. You can tell that they care about details. Although the furniture looks kind of old, I would say is well maintained. You get HD TV with HBO so that is nice too.
The only thing I do not understand is why they keep the dirty carpet in the curve in front of the hotel. I guess they pretended to give the impression of you arriving to one of this grand hotels or to the academy awards, but what they got instead is more like entering an old IHOP in the highway.
Other than that, I guess it is well located. At least it was for us, all the offices I visited were 3 blocks away from the Langham.
I had the breakfast buffet and it was quite alright and the staff was friendly in general.
I could stay at this hotel another time. | 4 | null |
Where shall I begin...
This place is perfect if you are desperate and need someplace to stay because the better hotels are booked or the prices are inflated because of events going on in Charlotte.
We stayed here during the CIAA tournament. The hotel is old and is in need of some serious renovating. There isn't one good thing I have to say. Just gut it and start over! The only good thing is we had a place to sleep since we couldn't find any other accommodations! The washcloths were so hard that they literally scratch intimate areas.
We requested a smoke free room. What we got was a room filled with cigarette smoke that upon our return home, we noticed that every piece of clothing we had reeked of smoke! Horrible! Housekeeping tried to camouflag the stench by putting fabric softeners in the radiator system but it failed.
All in all, if you like high end amenities and accomodations, stay clear of this location. If you need a place to stay because there's nothing else available, then be safe and lock up your items before you leave your room and bring your own toiletries and washcloths/towels.
This is not a 5 star, 4 star or 3 star hotel.
Not the best but it provided us with what we needed for the weekend. | 2 | null |
Very Comfortable
My family and I stayed there on the 4th of July during the heat wave. The room was very comfortable! The beds were comfy, the bathroom was nice and the bathroom shower was excellent. Best of all - the room stayed nice and cool even though it was at least 102 outside! Too bad it doesn't have a pool on site (we used the one at the Sheraton). Will stay there again. | 5 | null |
argonaut hotel san francisco
My husband and me stayed here for four nights in april,we got a free upgrade and complimentary breakfast as it was my husbands50th birthday while we were on holiday.The double queen room was large,we were on the 4th floor facing a side street,there was a little bit of traffic noise but nothing to complain about.The hotel was clean staff very friendly and helpfull and we would definitely go again.We were in new york prior to staying here and it was a stark contrast,not better or worse just different,a lot more relaxing. | 4 | null |
Why I did not like the W...?
... because it did not meet my expectations.
The lobby is a mix of bar, lobby and disco. I arrived in the evening and the music was so loud I could not listen to what the receptionist was saying. Everything is quite trendy and hype ...but really not in such a way you feel welcomed.
I was given a tiny tiny room. Very trendy but really in order to charge certain prices there should be a minimum Sq feet necessary.
All is darkish being black and purple the colors I recall best.
Overall this is a trendy hotel with some interesting details but really you as a customer do not feel as the main objective of it all. The main objective seems to be keeping the hype, the "kool" and you should consider yourself very lucky to have a taste of it.
Not my concept of quality and of a 5 star hotel. | 3 | null |
Beware light sleepers
For those of you wanting to enjoy a peaceful rest at this hotel, do not stay here Friday to Sunday. In the three nights we stayed at this hotel, we were not able to sleep until about 3 am in the morning due to the noise from the night club on the top floor and we were in the quietest part of the hotel! When we called the front desk there was little they could do but speak to management but it seems the hotel's first priority during the weekend is the "club" guests rather than its hotel guests. | 1 | null |
Disappointing, not up to Hilton Standard?
We knew it would be big and impersonal. A plus is that several rental car companies have their dropoff directly across the road. Also it is in a very good location.
Check in as a Hilton Honors member was pretty quick. Rooms are a reasonable size. Major issues:
1. There is no Lounge. Instead you get a voucher for a free coffee and pastry at Starbucks or for $10 extra have the full buffet breakfast. I didn't see any particular notification on the website that there is no lounge and perhaps regular visitors know it but we didn't. An unpleasant shock. As several others recommend do not have the full buffet breakfast; it's not very good.
2. Our room had no mini bar or fridge. I rang reception and was told that all fridges had been removed, that no room at all had a fridge but that we could have one for a total of $15 for our 3 day stay. This was erroneous as my children's room did have a fridge. Again this was not highlighted on the website. Although I see now that fridges are not listed as a room amenity - I didn't even think of looking at the list having assumed that any Hilton would have one. As a Hilton Honors gold member the offer of a fridge for free would have been nice; I considered the idea of paying for a fridge an insult,
Also the rooms and corridors are in need of a makeover.
If I had know this hotel had no fridges and no lounge I would have considered another hotel.
Overall not up to Hilton standard in my view. | 2 | null |
Could use an upgrade
I stayed here for a few night while in business in DC. The hotel was nice enough, but could use an update. I found the decor to be old and dated. I've stayed in some really nice Homewood Suites such as the one in Baltimore, and this one is not up to that one's standard. | 3 | null |
Good location
This hotel is in a good location for the price, just a short walk to Hollywood boulevard. The room was comfortable. I thought that $22 for parking was expensive but for the area it was reasonable. The first woman we saw on reception seemed a little vacant but the rest of the staff were fine. If you want a centrally located hotel in Hollywood this is a good choice. | 4 | null |
Excellent service, rooms and location
I have tried many different hotels in NYC and I really liked this one. Front desk, bell boys and overall service staff is really nice. Rooms and bathrooms have a very good size, decor is fine, everything is clean.
I liked the location, close to two subway stations on the green line, close to Union Square and lots of restaurants, easy to get from there downtown or uptown.
Breakfast is included as well as wine and cheese in the evenings. | 5 | null |
San Francisco Fantastic Atmosphere and Staff
As a last minute thought I decided to spend the night in San Francisco and booked Hotel Carlton. What a pleasant surprise, from the moment I pulled up that rainy night, I felt welcome and entranced by the lovely lobby, live music and friendly (and funny) staff. I was alone, yet felt comfortable enough to sit in the lobby on a comfortable sofa, sip a glass of wine and watch the comings and goings of other guests. There is a young, vibrant, alive feel to this hotel. My next great surprise was the restaurant Saha, a mix of Middle Eastern, Spanish and French cuisine. What a treat, again feeling totally welcome and taking the staff recommendations of best choice dish to choose, the meal was fantastic. Oh, the breakfast was wonderful also. I have stayed at Joie de Vivre hotels in the past..always satisfied. Loved the Hotel Carlton | 5 | null |
Too cool
We stayed at The Dream Downtown in early April and were in town for a wedding. We chose a Silver King Room and it was a good size but there was not a lot of usable space in the room, the bathroom was large but had a cold feel. The room was clean as to be expected.
The staff were not very helpful and when we arrived the lobby felt more like a nightclub than a hotel, and we were never made to feel comfortable. I left behind a shirt when we checked out and the hotel did not contact us to advise. When I called back several days later the shirt had been found and placed in the lost items storage.
I would not stay here again. | 2 | null |
really strange place - dark and lots of art - but strange feel and smells
the check in was good - the room smells like mold and everything is really dark. Blacks and tan. The room service menu is really limited, and not what I would consider very healthy. really disappointing. exercise room is nice and open 24 hours, staff is very friendly. So - for the price there are better options. The next issue was the smell of mold and dampness in the hotel - this is April, so wonder what it will be like in August. | 2 | null |
Weekend stay
The hotel room and staff were very nice. The rooms were very spacious and very clean. I was disappointed with the golf course. For a resort golf course it was not in very good shape. I expected a lot nicer course. | 3 | null |
Poor,Nothing Like a Boutique Hotel,Bad WiFi and Lan,Priority Club
I Book this Hotel at Booking.com for stay at Indigo Chelsea For 4 nights.,
after confirm my reservation directly with the hotel I make a purchase of clothes on internet for delivery to the hotel,
but when i make my check in the have no idea if the receive it or not,
the front desk staff are gentle but they are not really like a team for work,and they are more focus on the individual than really think about the company management.,always someone need to ask for the next staff on duty if they know something from the previous day,
The location is not Nice,the street is dark and dirty with some people sleep outside just half street away.,there is 2 hotels more like hampton inn but those are suppose not at the indigo boutique level.
I paid for the Breakfast incluide in my room rate,something i really regret because the lack service good, need to improve,high prices as well.
The hotel is new but rooms,from front bed corridor is so narrow to pass free to the window area,rooms are too small even each floor have only 4 rooms.
I use this Hotel for business and leisure this time,must the times i book some Holiday Inn Express a chain from the same hotel group.
i can say i regret paid over 200 usd night in this hotel as have nothing better than Holiday Inn Express where cost half for the same season days.
Im in dispute from my points they offer for this stay 2X times ,but after days from my check out my online account didnt show it,
right now customer service answer email says they cannot offer the 2x and even 1x normal points.
another extra the internet wifi was with very low signal and my notebook and mobile cannot catch signal,
i request a lan cable to get stable network and need wait over an hour for it,when i request again the cable to the reception and housemaid one men finally came to the room saying the wall port cannot work and need to connect the side phone terminal making my everyday stay pass with a long cable crossing my feet in this tinny room:(
The only good point i can find is the hotel is new and clean, i guess because the cleaning staff are the only ones like the job to perform in this small hotel. | 2 | null |
Great stay!
Not one bad thing to say about it. Fatastic location and internet deal... dollar for dollar- a perfect hotel near times square and the shows. Will do it again. | 5 | null |
four seasons in 4 days
room temperature was either cool when weather was or warm when weather was warm !!,BUT IT WAS A MINOR IRRITATION. location is brilliant, staff helpful in anyway possible, room spotless and i now know why chicago is called the windy city!!! i hope to go back sometime and would definitely stay at essex inn | 4 | null |
not so good
This is an older not so nice hotel, with people at the front desk who need to be retrained in customer service. The hotel was not full and we were first given what must have been the smallest room in the whole place with a double bed. Probably because we had special pricing. After complaining we did get moved. We also had to wait to check in. At 3:30 rooms for us (remember , we had special pricing) were not "ready" but others paying full rates were checking in all around us. | 2 | null |
Location Is The Best Aspect
If this hotel wasn't across the street from the Convention Center, I would not have booked it to spend one night going to the Philadelphia Flower Show and have dinner with friends. We stayed here once before a few years ago and it was fine. This time it was a little less than fine.
As others have mentioned, parking is a bit of a project. You park in a commercial parking lot next door to the hotel, and for events like the flower show, it can be packed. My biggest issue with the lot is that it's quite confusing. For example, we noted our section of the lot and what floor our car was on, but when we went to retrieve our car and got off on the correct floor, we were in the red section instead of the blue section, but couldn't figure out how to get to the blue section! We walked around and ended up walking to a different elevator to find it.
The hotel itself is a bit dated in decor and in the condition of some of the furnishings, but it's comfortable enough. The staff is always friendly, the room comes with a mini-fridge, and the location is perfect for Convention Center stuff. We didn't have very much time for this trip, so we basically dropped our bags off in the room and headed out for the night. Upon returning we discovered that a bedside lamp wouldn't turn on for 10 minutes, the duvet cover had black lint on it, and, most importantly, once we crawled into bed the strong, sickening odor of cigarette smoke wafted in. This is a non-smoking hotel. We called the front desk and they said that even though it's non-smoking "people do what they want to do," but said they'd send security to roam the halls and try and discover the source of the smoke. I mentioned that this is quite a problem as my husband has asthma. In the meantime they suggested we close our bathroom door. I have to say, it has been a very long time since cigarette smoke was an issue in a hotel room.
The next morning we found an apology note with some breakfast coupons and a promise of awarding us a small amount of Hilton Hhonors points (1000, I believe). The gesture was appreciated, but we didn't feel great. Upon checkout we mentioned the lamp and the duvet and also the cigarette smoke, and one of the attendants who was nearby took it upon herself to credit our bill by $50 -- we really were happy that she was listening as the young man who was checking us out was just noting our complaints but didn't offer anything. I have to note here that although we were given some points and a bit off our bill, we've had hotels (including Hilton family hotels) offer more in compensation for lesser problems, but we did not ask for more.
Once home we got an email from the manager, asking about our experience. I basically wrote him a version of this review, and he thanked me and said the comments would be discussed with his staff and he was glad we were compensated.
This hotel is next door to Reading Terminal Market, across from the convention center, and walkable to many Center City restaurants, so its location is its best feature. However, I think next time we'll go with a better hotel that isn't as conveniently located. | 2 | null |
Beautiful Hotel.....what more can you ask for....
Having stayed at the Ink 48 a few years ago on returning to NYC i figured to try another Kimpton hotel. So full of expectation and a hard act to follow i arrived at the hotel and i was not disappointed. There we a few hiccups but they got resolved in a timely manner by the hotel staff. That was even after i return back to the UK.
The hotel itself if in a great location. A couple of blocks from the subway and stones throw from a shopping haven :)
The room was big with lots of space, all the things you need in the room, TV, iPod dock and a really comfy bed! I would of taken this home if i could of fitted it in my case :)
Lots of power sockets for charging phones etc.
Staff are really attentive and friendly and want to ensure that your stay if perfect.
The wine hour is always worth a visit even ten after a longs day sightseeing and shopping... | 4 | null |
Not a good experience
I was here 30 years ago and came back because I remembered the hotel as being in a great location for Fisherman's Wharf and all of the tourist attractions on this side of the city. What a disappointment my return has been.
Desk staff were offhand on our arrival. The concierge staff were very good.
Our room is great. We are SPG members so the room is supposed to be a bit better. It overlooks a street which runs down the side of the hotel and you cannot expect to sleep after 7:00 am in the morning. Every morning there are trucks and coaches reversing under the window. Today we have road works which started at 6:30.( not in the hotel's control, I know).
Eating and drinking facilities in the hotel are poor. Maybe they expect everybody to eat out at he many great eating places around here. The cooling/heating facilities are from the Ark. I remember them from the 1980's! The walls are are paper thin and the noise from rooms above could be very bad if you were unlucky to have the herd of elephants we had for one night. We are here for 6 days, so occupants change quite often.
Internet acces is expensive and slow.
All in all, a very disappointing return. | 2 | null |
Funky Retro Motel in San Francisco
This place is just the best for a few days staying in San Francisco. The location is just a block away fro the beach, and the zoo... and several blocks from Golden Gate Park. Diners and bars are nearby, and the bus line is right across the street too. Clean rooms and very friendly staff make the place excellent for couples, small family or a single travelers | 4 | null |
A wonderful hotel ...
We have been to NY many times and stayed in SoHo, Upper East Side, Upper West Side, Manhattan, and the Lucerne was one of the best we have stayed in. Our taxi from the airport didn't know it and said "I have never brought people here before ..." so our hearts sank. However, right from the start it was a great experience. The reception staff are friendly and helpful, the cleaning staff are also friendly. The gym was good. We had a room on the 11th floor with views across the street to a typical NY apartment building so felt very much part of the ordinary city life. There was no breakfast but the restaurant next door is very good and offers a 15% to hotel guests. It is in a great location - we walked to shows at the Lincoln Center, it is close to the 79th street subway station and we bought a weekly ticket and used the subway all the time. We could not fault anything about this hotel and would stay again. | 5 | null |
Totally ripoff and worse experience in our trip!!
We had to stay in San Francisco for two days so we chose this hotel as its got the lowest rate in downtown. When we got there, they told us cos we booked the wrong dates and the rate were $199. He didn't tell me that was only for one night so we decided to stay still. We ended up being charged for $515 for two nights. Well, it's not all about money. We found the room was tiny and there's no room to walk around and even to sit. The bathroom sink was the smallest Ive ever seen. Even worse it was so noisy at night and we hardly got any sleep. There were at least four lots of trucks parking next to the hotel loading things in the middle of the night (from 2-6am). If you can afford to spend a little bit more, go somewhere else!! Don't wanna see any one being through this again!! Cos we all love San Fran... | 1 | null |
Pretty good but with some annoyances
So firstly i think the Dana is pretty good value for money, esp for the central location. The rooms are very comfortable and clean with a good bathroom and a decent stereo (B&W Zeppelin). The bad points - the blinds didnt black out the sun on a morning so we were woken up pretty early most days. Someone has already commented on the unfinished concrete look - made me feel a bit like we were sleeping in the multi-storey carpark. Finally and the biggest issue we had with the Dana is that they seem to value the vertigo bar and their clients MORE than they value their hotel guests. We were made on SEVERAL occassions to walk up one floor to get in the lifts as the ground floor were 'exclusively' for use by the bar guests - surely as a hotel guest we should take prioriity and not be told by rude bouncers and bar staff to go up to the lobby??? The door staff (of the bar) also let the door go in our faces a couple of times instead of being polite and courteous. Quite rude and def shows the attitude of the hotel.
We were also told a couple of times that the bar was closed for meetings (this was at 6/7pm) so that was quite annoying.
The gym was small and had these 'cable' machines that were def more form over function - over designed and didnt do the job that a standard multi-gym would've done - a definite let down there.
Check in was also slow - but i think this was a one-off as one guy was having problems with his booking.
Would i stay here again? Probably not as there is such a choice of nice hotels in chicago. But then i wouldnt say there is enough wrong with this hotel say def dont stay here. | 4 | null |
Where not to stay
In summary this is what you should expect based on my stay. The lobby is quite nice and it's downhill from there.
- Two one inch square bars of Vegtiable Soap in the bath room
- The fragrance of years old cleaning products imbedded into the rooms and elevators. Frankly it smells badly
- The staff will knock on the door as they are opening it. After this happening twice, I left the door bolted at ll times
- The fitness facility is absent lighting by the treadmills. The equipment is small in numbers but quality equipment.
- The beds and pillows needs to be replaced
- The A/C in the room struggles to operate.. it appears to be 25 years of age.
-Overall, this hotel needs to be rebuilt. There are many hotels that are far better and at the same price or better than this one. I will not be returning and recommend not staying at this hotel for Business or pleasure. | 1 | null |
Unexpected Gem
I was not expecting too much of my stay since it was entirely a short stay to do my last minute shopping before I head back to Shanghai. My experience with the hotel turned out to be much more pleasant than I have expected as the staff had made a difference by adding a human touch to it. during my 2 night stay, I had several messy situation with my own transportation arrangement which I have made prior to the stay. It turned out to be totally inefficient and caused me a few hours behind my schedule. The situation was taken care of by the front desk (Janet) which gave me the chance to continue what I needed to do for the day. I also left a set of clothes behind when I checked out of the hotel and the problem was again quickly resolved after I made a call to the hotel. Despite the number of hiccups I had, the front desk staff did not make me feel that I was giving them too much trouble. They were efficient, assuring and even thanked me for my stay. It is the human and personalized touch that made my stay totally enjoyable and memorable. Besides the staff, the location is also incredible. It is so central that it made it possible for me to explore NYC by foot! In just 2 days, I was able to cover much more than what I have originally expected! | 4 | null |
Very convenient, reasonably priced including a good breakfast.
Not overly huge rooms but typically new York apparently. Very clean and neat, good service and great to be able to start the day with a good continental breakfast including a great DYI waffle machine...subway station just minutes away with one station to times square and in a quiet street. We were very pleased. | 4 | null |
Embassy Suites Chicago
This hotel was pretty nice for the most part. The staff was great and always helpful when ever you have a question. I stayed in a 2 room lakeview suite on the 17th floor(top floor). My suite had 2 double beds and a queen size pull out couch, microwave, mini fridge, coffee maker, and 2 sinks. The suite was very nice with the exception of the fan in the restroom which did not work. After looking up at the ceiling to see the air vent I could clearly see why the fan did not work. There was at least 1 inch of dirt and grime covering every portion of the vent. Nothing went in or came out so it wasnt any bother to me. Other then that the room was great and the beds were comfortable. The lakeview we had was very nice. We were fortunate enough to be there on a Wednesday night when at the Navy Pier they shoot off fireworks. We sat in the luxury of our room at had a 100% un-obstructed view of the fireworks.
The two things I would have to say sets this hotel apart from others is the package I had came with valet parking and hot to order breakfast each morning for everyone in your party. The parking alone would have cost at least $40 per day. The hot to order breakfast each day was great. They will make eggs, omlets, biscuits and gravy, sausage, bacon, pancakes, potatoes, etc......
There is a store named Dominicks right across from the hotel for any of your needs incase you forget something, need beer, etc... You can also buy passes there for the trains and buses.
Navy Pier is about a 4 block walk from the hotel and is great for an early morning walk or jog along the lake.
Overall I would recomend this hotel to others. It is in a great location to everything and the rooms are decent. I would stay there again in a heartbeat! | 4 | null |
Great Hotel, Great Location - NO Free WiFi !!!
The hotel is very well located, close to Dupont Circle and you can walk (less than one mile) to either the White House, Lincoln Memorial or Georgetown. Not exactly close to a metro station (10 minutes walking, at least) and also far from Union Station, so keep in mind when arriving/departing or if taking sightseeing tours. Amenities are pretty good, as you can expect in any Embassy Suites.
Be sure that you take advantage of the breakfast buffet and the drinks at Manager's Reception (5.30 to 7.30pm), otherwise it is hard to say that the USD300+ that you will pay per night are worth it. Staff is great, especially the ladies serving drinks.
The only con is that I find difficult to believe that WiFi is not free in the whole hotel. They are suppose to charge c.USD10 per day per device, so keep in mind if you really need to work in your room or traveling with kids addicted to e-devices... alternatively, it is free in the lobby, but as you can imagine is not particularly nice to spend long time there... It is hard to believe that the hotel can offer free drinks, but not WiFi, when even less expensive hotel chains offer complimentary and unlimited WiFi in the rooms.
Other than this, it is a highly recommended hotel. | 4 | null |
needs an upgrade
I booked this hotel on a website in which I would not find out the name until after the purchase and was a bit horrified with the reviews when going in. I found my experience was slightly better than reported in some of the bad reviews.
The location is nice if you are looking to stay in the main part of the city. There is a lot of access to shops and restaurants, all of the main tourist attractions, and a short ride to both the Wrigleyville and Wicker Park neighborhoods where all of the best nightlife is (but where few hotels are available).
However, I am happy that I was out doing other things, and not spending time in the hotel, which was dirty and outdated. When we arrived, our room wasn't ready so we had to sit in the lobby. The chairs and rug were filthy, and many of the seats on the chairs were worn down and uncomfortable.
When we arrived in our room, it was better than expected. No sign of bed bugs, and it was dirty from use over time, but no overt signs of previous inhabitants were seen. It was a bit small and there was little space to walk or get ready but given that it is an historic hotel in downtown Chicago this is something that could be overlooked. It would have been nice to have a floorlength mirror in the bedroom area (or any mirror at all), but again not a big deal, just something to know. The room was not unbearably hot and we did not need to use the a/c. The traffic noise below was also not an issue, especially given the proximity to Michigan Avenue.
A couple of big problems- one was that the toilet kept running, and on a few occasions we had to take the top off to make sure it was actually filling up. Second, the shower pressure was really really low to the point where it was difficult to rinse the shampoo out of our hair.
We did not have a lot of interaction with the front desk staff, other than when we checked in. However, they did not seem overly friendly. There were two slow elevators for the entire building, but we did not have to wait a long time.
All in all, not a horrible place to stay if you are looking for an inexpensive hotel downtown Chicago but don't go in with high expectations or you made be disappointed. | 2 | null |
Excellent for the price
This Inn is pretty good. Has free parking and free wifi (which is fast enough for streaming). It is not spotless but it is much cleaner and newer than most of the other ones I have stayed in. Make no mistake, this is not an hotel but an inn and a pretty good one. Very attentive owner and staff. Decent location. Lots of places to eat. Good buy. | 5 | null |
Good Central Location but Extremely Average
Well-located if you prefer to stay below Midtown (I do) with easy subway access to the Village and Soho. Friendly front desk staff. Rooms are small, bathrooms even smaller and views are generally lacking. Think Holiday Inn Express. I stayed here to earn SPG Points and because I snagged a good discounted rate. Can't recommend it unless you find discounted rate or do not plan on spending any time in room other than to sleep. | 3 | null |
Great Location; Great Staff
Initial reviews gave me pause, however, after staying there this last weekend, I definitely would return! The staff was wonderful. Yes the single elevator is small and slow, but they are excited that they will be getting a new FAST elevator after the first of the year. Although they may want to consider replacing some of their blankets, their pillows were wonderful. You cannot beat the location! Close to everything, great dinning nearby, continental breakfast was nice, Starbucks right across the street ~ and price is definitely a major plus! I would call the Tremont a boutique hotel with the charm of a B&B and would recommend the Tremont to others. | 4 | null |
Excellent customer service!
I cannot say enough good things about this hotel and the staff. The overall appearance of the hotel was bright, clean, well-maintained and comfortable. The staff including Tiffany and Hilda were very welcoming, cheerful and helpful at all times. I enjoyed the breakfast that was served in the main floor dining room. The variety of breakfast food was fresh and delicious. The dining staff kept everything very neat and stocked for guests as they arrived at different times. My room was very clean and comfortable and included a microwave and refrigerator. It had everything I needed to enjoy my stay. While this may not be the most luxurious hotel in Houston, if you are looking for a bargain in excellent hotel service, you may want to give the Wingate Bush Intercontinental Airport a try. If I am ever back in Houston, this is definitely where I will be staying. | 5 | null |
Loved the decor - great location!
I absolutely loved the Argonaut Hotel- from the first time I walked in I was greeted by the maritime themed decor and it persisted throughout the hotel. The lobby was cosy, with a fireplace- it can get quite chilly in SF and they have the usual 5-6pm free wine.
The rooms were spacious and the nautical decor was lovely, my fiancee absolutely loved the place. We forgot our toothpaste and room service brought some up free of charge.
The hotel is located at the start of Fisherman's Wharf and it's easy just to walk out of the hotel and enjoy the sights & sounds of the wharf. There are also nearby bicycle shops to rent bikes to cycle across the golden gate bridge. There is also the cable car station just in the next block so you can take the historic car downtown.
Pros: Great hotel, beautiful, service top notch. Location.
Cons: No bath tub | 5 | null |
Pleasant stay
If you need to be close to the Phoenix airport for an early departure, this is a great location. The facility/room was clean, comfortable, and quiet considering its proximity to the airport. Booked through Hotwire, very good value. | 4 | null |
Top of the range hotel: Great location, Great value
1st stay in LA (vacations) and we chose the Elan based on the reviews posted on TripAdvisor... what a good pick! We are used to travelling across the globe, stayed in many 4 and 5 stars hotels and event though the Elan is not rated 4 or 5 stars we must compliment everyone there for the highest standards displayed. From the most helpful staff at reception (special thanks to Jonathan who has been such a good excursions planner) to perfect housekeeping (extremely cleaned rooms and bathrooms with all the amenities one can think of) and attention to details (complimentary internet access, wine and cheese reception late afternoon, fruits and refreshments available throughout the day etc...)... the Elan really made the difference. | 5 | null |
Where's the Beef?
I'm confused. the Omni is a nice updated hotel in San Francisco's financial district, but notice I did not say great. I had a business meeting here. However, to get to a decent number of restaurants, shopping or even BART will require walking a few blocks. The bar is tiny and the restaurant is over priced, although this is where you get the beef as they specialize in steaks. The rooms are OK but unless you are on the top floor, you will be looking into another building!
Please don't get me wrong, the Omni is nice enough but you can get the same at almost any major San Francisco hotel and for less money. I don't understand or agree with it's high ranking. | 3 | null |
No free wi-fi
Stayed in the hotel for 3 nights.
Very nice and clean hotel.
Wonderful breakfast.
The rooms have fantastic view!
The GYM is nice but too small and gets full.
The major disadvantage - no free wi-fi in the rooms - unbelievable - in the middle of NY... | 4 | null |
NOT for a business traveler
I often stay in Holiday Inn Express hotels and have finally found the one that I would definitely NOT recommend. It is literally 50 feet from the 405 freeway--some rooms are at eye level with the traffic. The exercise room is located in the parking structure. The rooms all open off outside walkways--which feels less safe to me than in indoor hallway. The bed, tv etc. in the room was of Super 8 quality. | 1 | null |
Disappointed
I was staying at the Roosevelt in early January. The hotel thrives upon its location and part in Hollywood history. I was excited about that before staying there, but upon arrival I was deeply disappointed: The way up to the room already gave me a bad impression: Filthy carpets, dirty elevators, bady lit corridors. I arrived in the middle of the night and wanted to go to sleep right away. But my room was a continuation of the trip upstairs: Dirty, filthy carpet, wrecked furniture, hair in the bathroom. Back to the reception -> new room.
I was accompanied by one of the staff up to make sure that this room would meet my expectations. I had to work hard not to lough when he explained to me that the "edgy" atmosphere of the place was all part of its charm.
Anyway, new room, new luck. It was late and wanted to go to sleep. When I went to bed I noticed a large stain on the bed sheet. As I was extremely tired and already half asleep I put a towel over that and tried to sleep - back to the front desk in the morning.
New room, new luck: I was apparantly upgraded to a (way) larger room. But larger does not mean better in the Roosevelt's case. Same filthy carpet, stains on the curtains, desk chair in horrible shape, hair in the bathroom.
At the same time a friend of mine was staying there as well and had pretty much the same experience.
Sick of moving I was finally given a discount on my rate which was OK. For the kind of money the Roosevelt charges I expect a lot more.
Other things I'd like to point out:
- As some others said previously, one of the only elevators was broke (which means 50% of the hotel's capacity, as there only are 2 elevators). Usually those get fixed within a couple of hours. Here, however, it was dead for the time of my entire trip. I guess everyone can imagine what it means to have only 1 working elevator in a hotel of this size.
- The A/C is about as loud as a jet engine. I was glad I stayed there in January and could turn it off without sweating my [--] off.
- Parking is extremely expensive. Park in the garage across the street instead, it is $10 cheaper.
- Wifi costs extra (I got a refund for it due to the room quality)
On a positive note: The staff were always helpful and friendly, and the location is great.
To sum it up: I would not stay there again. There are plenty of other hotels in the area that offer more quality at the same/similar price.
You can do better than that, Roosevelt Hotel. | 2 | null |
Cute but Lousy Service
I took my daughter and grandson down to San Diego to visit the zoo etc. The room at the hotel was cute, but we had a hard time getting a crib. They didn't deliver it to our room until almost ten! It was simply a Graco pack and play and a small one at that. Plus it didn't come with a sheet. The next night there were no towels in the bathroom even though they had come in and made the beds. My daughter's boyfriend stopped by from his marine base and found a room that was used for storage with plenty of towels. If he hadn't, we wouldn't have had any. As far as I know, they never delivered any to our room. Last but not least the window was a shutter type where you can open the panes to let in air. Two of the panes on the bottom were missing, and our room was quite cold the first night. I definitely would not stay there again. | 2 | null |
Staff is not there to help
I stayed in this hotel during a visit to Sea World/Six Flags and what a deception...
The staff is not friendly at all, since the check-in through the check-out.
In the morning I arrived with my sun to the breakfast and it was 15 min to close but there was nothing more to eat and the lady was very rude when I asked about things.
I was counting much more in a Hyatt location!!! | 2 | null |
Cleanliness
The halls smelled of cigarette smoke in nonsmoking areas. The rugs and furniture in the rooms looked filthy. The vents in the bathrooms didn't work. The staff were nice and helpful but the facilities were fairly gross. | 2 | null |
Depressing, but good location. Good for Last Resort.
I traveled from out of town to Philadelphia for a few days and after one night, I decided to just go home. There were several mixed reviews about the property, but at the time I was not worried because I am generally pretty minimalistic and easy to please at a hotel, especially knowing that I will only be there for 8 hours of sleep. It couldn’t be terrible, right? Hmm…
Situated next to a homeless shelter near the “rougher” part of town, the Travelodge looks everything but inviting. Once I arrive at the check-in counter after a long day, all I want to do is get into my PJs and go to bed. I then notice that the property looks more like a warehouse than a hotel, and 80% of the rooms in the hotel do not have an exterior window. I politely requested a room with an exterior window, saying I really enjoy natural light, especially when I had to wake up super early. The woman at check in said that there weren’t any rooms with windows available. I sighed, but accepted that I’ll be having to experience my first windowless room that night.
When I got to my room, it felt anything but comfortable. It was very dated, stale, depressing, had irritating florescent light, a prison window with lovely views of the hallway, thin blankets filled with holes, and my sink was less than a foot from the bed. Was I in a hospital? No, I’m just living my worst hotel experience to date.
OK well there were a few perks: since I walked, I didn’t have to pay for on-site parking ($18), there was free wifi, and the bathroom was surprisingly very clean.
The exterior of the Travelodge Philadelphia Convention Center
I didn’t sleep well that night (who would have thought?). The next night, I ditched the hotel idea all together ended up making the 4-hour round trip commute home just to sleep in my own bed for a few hours.
For the complete review including pictures, please visit my blog post at : http://boardingarea.com/blogs/justanotherpointstraveler/2012/05/05/unintended-use-of-wyndham-rewards-points-actorproblems/ | 2 | null |
One of My Early Favorites - Needs a Facelift
I have stayed here many times in the past 6-7 years. Originally it was one of the first boutique hotels and I loved it. Then it got a little pricey for my corporate budget. Now it seems to be showing up in a reasonable price range. The issue is that it is tired, not dirty, but used and overdue for renovations.
The location is great for business and pleasure. The staff is friendly.
My room was HUGE!!! They are all a good size for NYC, but this one had a full kitchen, large bathroom. The living area and bedroom were all in one, but huge - full windows all around. The problem was that the small, outdated TV was way over in the living area and watching from the bed (which is what we all do in hotels) was difficult to say the least.
The restaurant was closed for renovations and the front desk helped with local delivery, but this was also a disappointment.
Overall, I will return when the price is right, but I hope they invest a little to bring the rooms up to date. | 3 | null |
Comfortable hotel for quick business trip
This hotel was comfortable, clean and modern and suited me just fine for a quick business trip. It's right near a main freeway so very accessible. All of the staff I encountered during my stay were very pleasant.
I was surprised I had to pay for internet. These days I would assume that wifi is free for a hotel stay. | 4 | null |
Very poor hotel and very expensive for what it offers
The only good thing about this hotel is the location: on the border between Chinatown and Lower East Side, it is also close to a subway station and it has some shops and basic restaurants close by.
The hotel itself is very poor and extremely expensive for what it offers. Last June, I paid US$ 230 (taxes included) per night for a double room which was really poor. Although clean, it was sloppy and careless: the chair was full of stains, the furniture was partially ruined, the blanket of one of the beds was ripped off, paper of the wall was peeling and the shutter of the window was half-broken. Moreover, there was no double glazing on the windows and so it was rather noisy. The room was tiny, almost without space for the luggage and two persons. It was the worse relation quality/price that I have ever experienced! Unbelievable! | 2 | null |
Avoid Avoid Avoid
I stayed at the Public for 4 nights while attending a trade show. The hotel had recenlty been remodeled and the fresh new look of the lobby was nice. And I would agree with the assessment of this part of the hotel that most of the other reviewers provide - but I part company with these reviewers once you leave the lobby.
The room I stayed in was cramped with a king bed, a desk and a counter shelf. There was no other furniture. The furnishings were very short. I am not exaggerating - the top of the bed and night stands were no more than 18-20" off the floor. The bed was more of futon than a bed, with a mattress set on a rigid wood platform. I have never slept on a more uncomfortable bed. Because the room was so crowded and the bed set so low I kept banging my ankle on the corner of the bed. The comforter was nice and they did provide four down pillows. The pillows, however, were the type that flatten completely and provide almost no neck or head support.
The curtains in the room were not thick enough to block out the light from outside and I was on the 15th floor so the room was never really dark.
On the other hand the hotel used subdued lighting throughout including the hallways and the elevators. It was so dim in the elevators you had to get within 6" of the buttons to pick the right button for your floor.
Most everything in the room had been remodeled except for the bathroom door which must have been the original with an old beat up door knob and a door latch that did not work. The bath tub had very high sides and the bottom of the tub was higher than the bathroom floor. It made it very difficult to safely get out of a wet tub. Also they only provide a cloth shower curtain liner (no shower curtain). The liner was thin enough that water passed through. It addition it was so thin and light that even wet it tended to billow so you are constantly peeling the wet curtain off your body while you are trying to wash.
There was no real storage in the room and most of that was taken up with convenience bar. There was a small set of shelves in the closet. The closet was not lighted and the door opened in such a way that it blocked the only available nearby light. This made it difficult to tell what was what.
Bottom line: when you are traveling and working you just want a room that is comfortable and will provide a good night sleep. Both these elements were missing from my room at the Public. | 1 | null |
Very painful experience
Well this is one of the worst experiences I have had at a hotel. The trip was for business and as such I did not pay for it myself however if I had I honestly think they would have had to call security as I would have totally lost it with them.
I will list the issues experienced here one by one and then I will copy in the reply from the general manager. I personally believe that when you work in the service industry most people have a shelf life, there is only so much that most individuals can take from the public before they become bitter and unable to respond in a companionate or service worthy way. The general manager of this establishment has in my view most certainly exceeded his shelf life several times over.
1) I contacted the hotel via phone a month before my stay and asked when I had to inform them if I had to leave a day early i.e. cutting short my stay by one day. My reservation was a fully flexible (most expensive rate) and as such I could do this. The reception informed me that I could do this at check in. I duly did this when I checked in only to be told at check out that I had to pay for full stay due to the fact they had a 48 hour cancellation policy and my check in had been within the 48 hours. I was told that there was nothing they could do and that was that.
2) Even though this is a brand new hotel the bedroom door did not fully fit the door frame making the seal round the door frame useless. This made the noise from the corridor very obvious as well as making the bedroom door rattle each time a door in the corridor slammed as it did not fit snugly in the frame. This issue was highlighted to the manger and engineering staff and there was no question in my mind that the door did not fit as you could plainly see through the crack at some points along the door. The fact that the door closure systems on each bedroom door did not slow the door down when it hit the frame caused every door to slam.
3) The air-conditioning did not work correctly and was only fixed the next day when the units internal sensor was freed from tape that was preventing it from picking up the ambient temperature. This is what the engineering person said not my own "guess".
4) When I first rang reception regarding the slamming, rattling doors and door frame, the person I spoke to offered some PCR points as a good will gesture. I was told that they would be waiting at reception when I checked out, problem was that the person who offered this was not the person at reception when I checked out. This caused further confusion as the person checking me out apparently did not know about this gesture or what to do. I left before this was sorted with no reassurance from the reception person that this would be sorted (no apology nothing) as I had a car was waiting to take me to the airport. Apart from the apparent lack of communication at reception and the lack of interest from the person checking me out this to me is a relatively irrelevant point. I would not highlight this other than the fact the two below emails mention this.
Below is the reply I got back from the general manager to my above complaints. Below it is my reply back. There was no reply back from them to my reply.
" I will try to address each issue individually. So, let me start by saying that the reservation you made was indeed for 2 nights (Friday, 04/06 and Saturday, 04/07). It was made through the IHG reservation center. Whether or not you called the hotel I cannot confirm as there are no notes in our records and we always write comments to confirm any conversations with our guests. Your reservation allowed you to stay over on Saturday, so possibly the person you spoke to said that since it was to stay over there would not be a problem with your leaving at whatever time you liked on Saturday and up to noon on Sunday. Our cancellation policy is that anything within 48 hours of arrival will be charged, especially those on the same day. Having said that, your charge for Saturday night is legitimate.
As for the room noise, as in every hotel, there is no way for the hotel personnel to control what other guests do, as you stated they were slamming doors. If so, you did not mention that you called down to the front desk to report this, as we have a security staff on hand to deal with these types of issues. Our Engineering staff, Housekeeping staff and I personally went to your guest room and quite honestly the door was working in fine order. There are security measures which must be taken, as I told you, that have the door automatically close for safety and security purposes. The gap between the door was minute and would not cause an overdue amount of noise to permeate into your room. Our Engineering staff and both you and I checked the door and found nothing wrong. The door secures by itself, as it should, latches and does not rattle. Also, as I explained, for fire safety reasons and security purposes, the door to the stairwell, as you pointed out, closes differently due to having a different fire rating, a different locking mechanism and closing procedures, so it is not the same as a guest room door.
As for the PCR points, Daniel, who you mentioned, did indeed supply your account with the additional points. This does not happen immediately as it goes through IHG’s system and the points are awarded at a later date. I cannot say exactly when, but typically within 3 – 10 days.
As for the air conditioner issue. Again, Engineering went up to your guest room and checked it out and found nothing wrong, as you said when I met with you in your room. And, you also told me that it was not an issue, so I took you at word at that time.
To accuse our staff of lying is not appropriate as we did nothing but handle your requests with dignity and respect. We hold ourselves to a very high standard, as does IHG with their standards and policies. I apologize if there was confusion concerning the checkout situation and date of departure, but the hotel staff did everything possible to handle it properly. Thank you for staying with us.."
My reply:
"My your email does baffle me. I highlight genuine problems and instead of listening and trying to see how you can change your service for the better you belittle and dismiss what I say.
You did not stay in the room I stayed in so you have no way of knowing how much the door does or does not rattle when the other doors slam, you also have no way of knowing how bad the gap is at letting the noise into the room as again you have not slept in it. As for the air con, if you bother to talk to your technician who fixed it (I took the time to ask him and understand what the problem was) he will tell you that there was indeed a problem with the air con in that room and it was due to the sensor inside the unit being wrapped too far along with tape preventing it from picking up the correct temperature. The fix was easy as it was to remove the tape which was most likely there when the unit was installed as this is a new hotel.
You are not only dismissing what i am telling you but also essentially saying that I am fanciful or a down right making things up. This I find highly insulting. As for the fact that you say that I am accusing your staff of lying if you read my email again I said if "felt that I had been lied to", that is exactly how I felt. Now if your staff were not out to intentionally mislead me and was all due to unfortunate errors then obviously my feeling was incorrect. However that still does not negate the fact that your staff incorrectly informed me of what the adjustment policy was over the phone. Honestly I don't know why I am bothering to even write to you as the bill is being paid through my work expenses so it not in any way affecting me financially. What I think does rile me and is spurring me on is your obvious inability to see that my complaints are valid and that the way they were handled by your staff and now by yourself was poor at best.
Your email reply does however give an insight on your way of thinking when it comes to dealing with customer complaints and is not surprising that your staff follow your lead as their manager.
I am in no way interested in receiving the points, they were not what I was trying to highlight here so please cancel whatever you may or may not be sending over.
I will be sending this whole conversation to priority club as I think they have the right to know how complaints are being dealt with by the general manger of this establishment.
Quite honestly this is the worst interaction I have had with a hotel general manger to date, even the overflowing toilet in one of your Singapore hotels did not result in me writing a complaint letter. It is likely that this is due to the fact that issue was dealt with swiftly, courteously and with sensitivity, something that has been sorely lacking in any of the exchanges I have had with you. "
So to sum everything up; If you end up having a room that has a working air con and a door that fits its frame and you do not trust what you are told by reception prior to your arrival as well as making sure you never have any other problems or have to interact with the general manager then you will have a perfectly acceptable stay. The hotel is new and the rooms are comfortable, so are the beds and the restaurant is surprisingly good. If you are unfortunate enough to not have this perfect experience then you are likely to have a very painful experience. | 1 | null |
Trying too hard...
The hotel underwent a huge renovation and is really trying to be a boutique hotel similar to one you would find in New York. It starts off strong with an offer of champagne and you enter trendy contemporary furnishings and decor in your room. During the daylight you can see the low quality of those furnishings. The structure of the lobby creates interesting and unusable space where people cannot gather or meet because they will have to wind around structures to actually see each other; a contemporary, multi-level lounge with interesting seating arrangements would have been better. The bar promotes itself as a great cocktail mixing lounge, but it's so loud and dark that you wont be able to speak with your date or see what you're drinking. Some remnants of the former hotel include the in-room a/c-heating units that sound like aircraft taking off when they're on; a bonus is sliding doors that open for fresh air. The closet give alot of room and the bathrooms are really nice. It gets a 10 for room cleanliness, but I was surprised that maintenance staff were using the same elevators as the guests and were placing very dusty/dirty equipment up alongside everyone's suitcases. Excellent location if going out in the city. Parking next door was convenient, but very pricey. | 3 | null |
great Marriott: in the heart of the city
Wonderful Marriott right in the heart of the city.
Nice room and amenities I found were a little more interesting than the regular fare. Rooms are bright and big.
Restaurant downstairs is nice.
Beware of parking though: hotel's parking is close to $50 (yes FIFTY) per day. once block down on sutter is a self-serve parking at $30 per day.
The concierge lounge was nicely appointed.
Recommended. | 4 | null |
A New York engagement
I chose to stay at the Marcel due to its fantastic tripadvisor reviews and their personal responses to each review. I had been planning a secret proposal to my now fiancé, : ) for over a month, and I emailed specially to Nalini for advice with local restaurants and florists. She was amazing, and everything went to plan. We arrived on the Monday afternoon, I had planned to propose the first the night, so we set out for 5th avenue and I went down on one knee in central park beside the pond. When we landed back to the hotel that night, a complementary bottle of Prosecco on ice had been placed in our room along with a stunning bouquet of sunflowers and orchids, pre arranged by Nalini. We also got upgraded to a suite on the 9th floor, the room was lovely and all we needed. All the staff were so pleasant and the doormen were always there to welcome you with a smile.
The hotel is in a really good location, with close access to subways and the flatiron building just a few blocks away. Gramarcy park is gorgeous and the market at Union square was amazing, just 10 minutes walk away.
We had a perfect week and can't wait to go back and get our wedding rings.
Hope to see you again Marcel.
Connor & Dawn. | 5 | null |
Miscommunication
We have always stayed in the UWS whenever visiting NY and this time around we thought we'd stay in the East Village/SoHo. After looking for hotels left and right, we settled for HEH because of the reviews its gotten, and the price (of course) couldn't be beat! It was easy to expect what was already mentioned in the reviews - smaller rooms, loud street noise, excellent customer service, etc. - but our experience, unfortunately, was not expected.
We booked a King room and noted in the "Preference" area in the booking screen that we would like a high floor and away from the "noisy" East Houston St. (requests that were made based on the reviews I read here.) We arrived in the early morning and left our bags at the hotel before coming back that afternoon to check in. When we returned about 6 hours later, we were given a high floor room (603) and realized as soon as we walked in, that the bed was a Queen (or was it a full?) Either way, it wasn't the room we had paid for and we quickly called the front desk. We were told that because I had stated "high floor" in the preference section, they thought that we had preferred that over the King bed - which, by the way, they only have on the first 3 floors.
But we *paid* for a King size room! How is that even logical!? If there's a price difference between the 2, I would think that they would ask before giving us a room we didn't book. And we were there early in the morning before we can go to the room...they could have asked us then!
Bottom line, they weren't able to move us as no other King rooms were available. They refunded us the difference and a bottle of champagne was sent to our room with apologies. The noise level did very little to help the situation....and on the day of check-out, I did not appreciate the call at 10:30 (as we were walking out) to remind us that check-out was at 11:00. Of all the hotels I've stayed at, I have never been reminded to leave...
Though the price was right at this hotel, it's not a place we will return to. We'll gladly spend more money to stay elsewhere... | 3 | null |
forget exercise here
We stayed here thinking it is a good thing they have a work out room.
However, regardless of the fact my kids are very competitive runners who could outrun the witch in charge of the spa / fitness club they would not let my kids on the treadmill. They've run hundreds of miles on treadmills at other places we've stayed (and regularly at home) but not here. Then they wanted to charge me $10 a day to work out...no thanks.
The front desk gave me a map for running outside. In times square really? Have they tried to walk on the streets much less run around here...way too crowded.
We had trouble getting the internet to work in our room. Had to pay for a wired connection and never have gotten the wireless to work.
Our view is horrible basically looking at a roof and a brick wall.
I can't tell you where to stay in this area but I can suggest strongly that you avoid this hotel. I've seriously considered checking out early and moving up the street if somewhere else has a room available. | 1 | null |
Great Location. Could be amazing...
We loved looking out over the Bay Bridge, but despite booking a King room it was still small. No room to store 2 suitcases for example. The bed was comfy and the view great. So I would say overall it was adequate. There is no breakfast but they do offer free coffee till 9am. The gym next door at the YMCA (extra charge) was excellent. So is the Japanese restaurant attached.
If Kimpton did it up - as they have the Argonaut - it could be fantastic. Decor felt very 1980's. | 3 | null |
Beautiful hotel. Convenient location!
We stayed for 3 nights at the Eventi in August. We had a one-bedroom suite and it was a beautiful suite. It was very clean and no sight of bugs. Bed was comfortable. Love the hardwood flooring. Staff were friendly and courteous. The location is very convenient, for going uptown, downtown and even across the river to Jersey City, NJ via PATH. | 4 | null |
Complete disappointment
I was traveling for business and was completely disappointed. I felt like I walked into the movie the shinning! The room was spacious and mostly clean, a bit dated but it was drafty and run down. I had room service but was disappointed with my meal. When I asked for directions to an outside restaurant the clerk sent me in the wrong direction for food. | 1 | null |
Reasonable rooms, great location
I stayed at this hotel because it was the location of a recent conference that I was attending for business in San Francisco. I was torn between giving it a rating of 3 or 4 stars, but since there was nothing that particularly stood out as being amazing about the hotel, I decided to go with three. However, it is a "high 3" (as we used to say in performance appraisals at a previous employer).
You really can't beat the location of this hotel. We took BART to the Powell Street station and walked the 3 blocks to the hotel in about 5 minutes. It was much easier than I was expecting and saved a ton of money (compared to a taxi or SuperShuttle).
The hotel lobby is pretty and quite spacious and the gentleman working at the concierge desk was very helpful when we asked him for MUNI directions & tickets. There were plenty of spaces to sit down and relax in the lobby; though the queuing area for the line was a bit crowded.
Our room was a corner 2-room suite, which was nice because there were 3 of us rooming together for the conference. The furniture was fairly standard, the full-size beds were very comfy, and the TVs were new and plenty large for the size of our room. However the closet in the bedroom was very awkwardly located right next to a bed, so close that you could not walk between them and therefore the closet was basically useless. The restroom fixtures were also fine, though there was not a fan in the bath and the wallpaper was peeling in some areas.
All in all, I would return to this hotel if the rate was right because the location is so fantastic. If the rate was too high, I would investigate other options because the rooms were fairly standard. | 3 | null |
Beautiful Rooms, Great Location, but Front Desk Staff needs attitude readjustment
The lobby and rooms are just gorgeous--brand new, full kitchens, spotless, really well designed and decorated. Obviously recently redone. We had two incidents with the front desk staff that left us horrified--and that's what I'll remember about the hotel, sadly.
We live in Charlotte and went with some friends for a "getaway" from the kids, each couple getting their own room, but one person made and paid all the reservations--our friend who wasn't arriving until late in the evening. Hubby and I arrived at 5:30 pm and were told that, despite having the email with the confirmation numbers, we could not check in because our name was not on the reservation. We pointed out that she'd reserved three rooms--desk clerk shrugged and said "sorry." I called our friend, who talked to the clerk on my phone--she said the same thing "nothing I can do." Another guest checking in suggested that our friend fax her driver's license to the hotel: I asked the clerk if that would help, and she actually looked put out that we'd found a solution! So my friend faxed over her license, added our names to the reservation, and problem solved. Shouldn't the clerk have suggested that in the first place since she was talking to the owner of the reservation anyway? And we talked to her for several minutes before I called my friend, who she talked to for several minutes. She had plenty of time for the thought to occur to her.
The second incident was at 3 am. We were all eating pizza in our pajamas in my friend's suite when another friend went back to his room to get something and realized his room key-card wasn't working. He went straight downstairs to the front desk to get his key reactivated and the clerk asked to see his ID. Our friend pointed at his pajamas and bare feet and said "it's in my room!" The clerk insisted he had no way of knowing that he was really who he said he was. After he'd been missing from the pizza party for about 20 minutes he called up to our room and another husband went downstairs--with his wife's ID. He was sent back in shame because "there's a problem--you are not this person" so the wife had to go down with her ID. If he had been traveling alone, would they have made him sleep in the lobby? We've had key-cards not work before, in the US and other countries, and they usually just ask for your name and room number before reissuing a card. The front desk staff of course needs to be responsible for security, but surely this was a little overboard!
It's a shame because the property is beautiful. And EVERYONE at the breakfast buffet on Sunday morning was SUPER helpful, friendly, and cheerful. The busboy in particular--maybe he can train the desk staff on how to HELP guests rather than act like a brick wall. | 2 | null |
CSI
Hotel was disgusting... Something you would see on CSI. My wife's exact words were why am I staying at a hooker hotel. Pubic hairs in the restroom( toilet and bathrub), dried boogers on the walls, bloody looking water under the toilet and stinky stained sheets. This place is a $10 hotel not $90+... I am however surprised I didn't see any roaches... Plus this place may be next to the Riverwalk BUT.... its still 30-40 min walk to the restaurants and main area... | 1 | null |
Travel Agent Booked Wrong Hotel!!!
Our travel agent booked us into the wrong hotel which can easily be done as the one we wanted is call THE HOTEL WILSHIRE and this is THE WILSHIRE HOTEL. It didn't bother me because it was only a stop over for us. Make sure your in the right hotel as it is quite a difference.
Luckily we were only staying over night as a last stop before heading home. The rooms are Extremely dated although clean. There isn't much around by the look of it. We had Mcdonalds for dinner and there were homeless people and drunks everywhere. Don't venture out at night if you can help it. The staff were amazingly friendly and offered us a late check out for free which was great. The Wifi worked although dropped out in the morning we were due to check out. It is about a $50-$60 cab fare from LAX so order a shuttle if you can.
This hotel just needs a facelift and it would be an OK place to stay. | 2 | null |
great overall
Just had a 5 night stay at the Comfort Inn. Fantastic location - central to all major attractions and within walking distance of most. Room was a nice size and had 2 double beds. Very clean room and communal areas . Hotel staff were very friendly and extremely helpful. The breakfast was great - plenty of eggs, toast, bagels, cream cheese, donuts etc. Tea and coffee availaible 24/7 in the lobby. This hotel does not have the luxury bits that you might have in more expensive hotels but i would recommend it for anyone who is spending most of the time out and about. Special mention for the bellhop Matthew who was very helpful with our luggage on arrival and departure. Cant think of anything negative to say about our stay. Great value. | 5 | null |
The Worst
Someone must be paying these people to write positive reviews about this hotel. It's the worst place I've ever stayed. Yes, it's a great location but, the rooms leave much to be desired. It needs a major, major update. I will never stay here again. The wood headboard was cracked and faded. The side table leg was bent and the table was also faded. The water dripped in the bathroom sink. By the way this was our 2nd room. Do yourself a favor DON'T STAY HERE!!!! | 1 | null |
none
did not care that I was charged a safe fee of $1.50 + tax when I did not use it nor was it included in my reservation amount. Four other couples with me were also charged. Did not notice the fee when I signed the bill. Didn't expect I had to. This type of "hidden" fee will keep me away from Travel Lodge in the future. | 3 | null |
spoiling of our holiday
an expensive hotel for the pokey little room, droning all night with the hotels air conditioning, could not open blinds no doubt because of what was behind(the view). only plus side was location. also no parking facilities you have to use another hotel 30$ a day. | 1 | null |
Horrible!!!
My husband and i normally stay at this hotel since it is conveniently located at the riverwalk, however, this was the worst stay we had ever!! I specifically told the valet staff i was going to self park since i am particular about who drives my vehicle and was informed while i check in they need to hold my key for emergency only. After 5 minutes of checking in i went to retrieve my vehicle and they moved it about 5 feet. What was the emergency? I was upset considering its a new vechicle and like i said previously no one is allowed to drive it. Then the next morning at 8:30 we were awakened by hotel cleaning staff. Before being able to respond, they came into our room, luckily the latch was locked so they weren't able to come in, but we were shocked at this.. We pay a decent price for decent customer service and unfortunately Marriott in general has lost us as customers. | 1 | null |
Once upon a time
Once upon a time this was a really nice and friendly place that one could rely on for no-frills, basic clean and relatively comfortable accommodation, close to the Hynes convention centre. Its location has not changed. It still has some nice apartments, but now twice in a row I arrived, after an overnight flight, to find myself arguing with a receptionist, who clearly was not the right address for the fact that what we asked for and wwere promised (by phone), was not available or only after a long argument and wait. Twice also we got what was a poorly kept place, one with no functioning toilet, another time, not really with a separate bedroom. Admittedly , the last time, after protesting, we got a partial refund for the night in the place with malfunctioning toilet and were moved to a nicer place, but not the address we were promised. Unfortunately, there, sleeping on the sofa was a challenge, because its mattress was in such poor condition that only in a rather contorted way one could avoid lying on the metal bars. Requests to change the mattress were politely answered that sure, we will do so, but it was never done, something one then discovers at 10 p.m. after a long day at the meeting. At USD 250/night this is not anymore the bargain it was several years ago and one would expect to be able to get what one asks for and a better maintained place.
The difference between this and the more moderately priced among the normal conference hotels is not anymore worth the hassle, unless something changes so as to make sure one gets what one pays for. | 2 | null |
Top notch, with personal style.
I made a reservation for my sister to stay at this hotel for her birthday. Everyone at the front desk worked with me to get everything arranged. They were very excited to help me plan this special weekend for my sister. The concierge found the perfect florist to deliver flowers on short notice. They were delivered before my sisters arrival and fit the Spa Theme perfectly. My sister commented, "every one here is so friendly and helpful. I've not opened a door for myself one time on this trip!" The spa suite was a perfect get-away for a military mom! | 5 | null |
Don't be fooled by the pictures
I would have given this hotel a poor review if I were anywhere else besides New York. The rooms are small which is to be expected but the walls are paper thin. I've stayed at the Renaissance Hotel 57 in Midtown and it had more ambience. The Marriott Marquis has larger rooms with less noise above the 30th floor. But the Renaissance Times Square is my favorite! I checked in at 3am and I wasn't offered a platinum arrival gift. I'd have forgiven the desk clerk if the other people in my party were also forgotten, but I was the only one. There was a half filled glass on my desk and an ice bucket full of water. The shower had an open bottle of hair conditioner and a used bar of soap. One robe was neatly tied but the other was thrown over the bathroom hook like it'd been worn. I would have switched rooms but I was tired from traveling. I wouldn't stay here again. | 3 | null |
Excellent location and kid friendly
The staff were all incredibly friendly and helpful with directions, and location was excellent. Our 8-year-old son was thrilled with the personal touch of his own little pot of hot chocolate for breakfast, and everyone loved the pastries. The room wasn't spectacular, but it was clean, and the beds were comfortable. | 5 | null |
Visit my son in Los Angeles
I will never stay at this hotel because of the Valet Parking staffs, they were so rude, obnoxious and ignorant to the Hotel guests.
They asked for your car key and tips for checking-in the Hotel and for pick up they demanded to pay seven dollars when we had free hotel guest parking.
When my older son dropped his 19 years old brother and me off, the valet staff honked four times with in 2 minutes that we tried to get out of the car.
We were the guests. People won't do that to a stranger. | 1 | null |
Wonderful experience!!
My family needed a weekend getaway and weren't sure where to stay. We decided on El Tropicano because of it being on the Riverwalk and it was priced lower than other hotels in the area. We were delighted with the hotel. We loved the clean, well maintained lobby with the Cuban flair and even Cuban music piped in!! We were looking for Ricky Ricardo!! Staff was friendly, rooms were immaculate, delicious drinks by the pool, and a wonderful hot breakfast sealed the deal. In addition to traveling the riverwalk by boat, we also caught the trolley bus right outside the hotel and went all over San Antonio in it! Great Adventure. We can't wait to return to the El Tropicano. | 5 | null |
A perfect week of quiet and relaxation!
I just arrived home from the Staybridge Suites in Jacksonville, and I am already missing my room! It's a four-year old property that offers a ton of amenities. Each suite has a nice-sized living room, a full kitchen with a stove, microwave, fridge and a breakfast bar, plus a large bedroom. In terms of space, it's fantastic. There is lots of room to spread out and work, or relax on the sofa and watch tv. The hotel is extremely quiet, which is wonderful. I worked from the suite every day for over a week, and the whole time I was there, I never heard a sound. I never heard anything at night either, which made for an extremely restful sleep. I found the bed to be very comfortable as well. In the morning, they have a full hot breakfast with anything you could want, including delicious, fresh made Belgian waffles. 24 hour coffee is available in the lobby, which is just heavenly if you're a late riser like me. On Tuesdays, Wednesdays and Thursdays, they offer a fantastic complimentary happy hour, complete with wine, beer, and the fixings to make a light dinner (chili, salad, and on one night, a bar-b-que).The pool and whirlpool are on the small side, but were not at all crowded, and I enjoyed swimming several times while gazing up at the pine trees. There are many positives to discuss, but I think the absolute best feature of the hotel is, by far, the staff. Obviously, they are well-trained in customer service, because they were exceptionally friendly and accommodating. I am a very late sleeper, and don't wake up until noon on some days as I make my own work schedule and am generally up very late. Every day, around 2:00 p.m., I would go down and ask to have housekeeping sent up, and like clockwork, the housekeeping staff would come in and make the room look like new. Everyone who works at the hotel was always wearing a smile, and it was easy to see that they truly understand the idea of "hospitality." Another wonderful aspect of staying there was the fact that it is directly across the street from a shopping center. Since my friend would take the rental car during the day (she was there on business), I was without a car, so I could easily walk right across the street and have lunch or get a manicure/pedicure at the exceptionally clean salon there. The location is also very convenient to many places of interest, such as the beach, the "town center" and the Riverside/Avondale neighborhood. It's also a short 45 minute drive to the spectacular St. Augustine. We had so much fun each evening and on the weekend, exploring the various areas. Even though it's good to be home, I have to say I miss the comfy chair, blackout curtains and personal touch of the staff (including complimentary popcorn in the room!) If you want a spacious, clean hotel with a super friendly staff and lots of extras, this is the place for you! | 4 | null |
Brand Names Can Be Deceiving
I had booked a Deluxe View Two Queen Beds with complimentary breakfast for two at about $300 (room + parking) per night. We are a family of four, so I planned to add breakfast for two more people. When I was checking in, I was told that they were out of the Deluxe View Two Queen Beds in the tower. The front desk clerk said that they could accommodate our stay in a similar room with a king bed plus two roll-in beds. We checked in and the room had a beautiful view of the marina. We got unpacked and waited for the two roll-in beds that never arrived. I called the front desk, and the clerk told me that they only had one roll-in bed available. Evidently the room could not accommodate four people, unless 3 people shared the king bed, or one of us slept on the sofa (not a sofa bed). I expressed my disappointment, so they offered to discount our first night’s stay. I told the supervisor that this option was unacceptable for a 4-star hotel.
The only room that they could offer us at this point was a suite with two queens at a greater reduced price, plus 2 more complimentary passes, for the inconvenience. It was getting late in the evening and the surrounding resorts were all booked. We reluctantly took the suite and put all our things back into suitcases again. The bellhop was apologetic and helped us move to the lesser building which was better suited for business travelers, not vacationers. The room was smaller with a view of the parking lot. There were a lot of seagull droppings on the patio cushions/lounges and outside our room. We decided to forego wi-fi because it was not free. We had noisy neighbors during the first night too.
In the morning, we went to the Red Marlin Restaurant for the complimentary breakfast buffet by the marina. There was about a 15 minute wait. The buffet bar was relatively small, but the food was good. The omelet station had only one cook, so the line was slow. Beware: read the fine print! Tax and tip are not part of the "complimentary" term, so expect to pay a pretty hefty amount because breakfast is way over-priced. We could hear other customers near us being just as surprised when they received their bill. The head waitress got snappy with me, when I inquired about my charges. She then started clearing our table before I was finished with breakfast; I had to ask her to stop. As soon as I signed the bill, she came back and snatched it out of my hand, then briskly walked away -- great way to start a new day (probably should’ve taken my tip back)! I recommend eating elsewhere.
We then tried the 3 large swimming pools. It turned out that two of the pools were only 3 1/2 feet deep and the other one was 4 feet. With two teenagers, it wasn't exactly their kind of swimming. Given the number of pools, we were surprised that there was only one Jacuzzi. Needless to say adults and kids packed in it like sardines or waited for their turn while they shivered. Also, the staff allowed us to take the pool towels to our room, only if we promised to return them. We ended up using our own beach towels from that point on.
When it came time to check out, the front desk clerk charged us FULL price for the entire stay! I reminded her about the inconveniences and the supervisor’s promise of a reduced price from the first night. She said she could not honor it because there was no documentation on our account. Luckily, I still had a copy of the original booking confirmation with me to prove my story. I have stayed at other Hyatt Hotels before, and this one fell way below their quality standard, especially with service. They really do nickel-and-dime you at this place. We will not come back here again. | 1 | null |
Joke of a Hotel
Ninety percent of the staff lack the most basic customer service skills. The hotel ( which is one step above a homeless mission ) is probably understaffed, just a sign of the times. But watching staff interact with guests I was stunned by how shabbily they were treated. Then I got unexplained charges, worse yet on two different credit cards after one "failed". I made the mistake of calling the accounting department in a perfectly calm manner and spoke to a rude and dismissive woman who should not be allowed near a phone. I would not even be bothered by these billing errors if they were just resolved eventually, but this treatment is unneccessary. Of course, she may get a hundred calls a day about things like this. Still, I've been treated better by highway patrol officers after being pulled over! | 1 | null |
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