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Good service, Tired facility
The W Hotel in Westwood must have been a knock out 15 years ago. The rooms and overall facility are very worn and not better for the wear! The service throughout was great, attentive but not overly obsequesious. The restaurant food (we had breakfast only) was also well prepared and served. The only complaint was the condition of the rooms which were not very clean and looked very worn. The W Westwood needs a facelift. | 3 | null |
Lacking customer service
This hotel is very well located and we found it easy to explore San Diego from there. It was noisy and the guy in the room next to us liked to step out on his balcony to make phone calls at 6:00 AM and because there is no separation between the balconies we could hear every word he said. I requested a fridge in my room and it wasn't there when we checked in so I called the front desk and told them I needed to store insulin in the fridge but we had to go out. They asked if it would be okay to put the insulin in the fridge when they brought it up and I said sure. Well they did bring it up and put the insulin in but they turned the fridge on high. Because I didn't check it that night it froze and so was no longer any good. I spoke to the front desk and admitted that I was partially responsible because I did not check but indicated that they should have let me know that the fridge was turned to high. They said they would get back to me about it but I never heard anything back from them. A simple apology would have helped. | 2 | null |
BEDBUGS
BEDBUGS, took pictures and had them confirmed by pest control. Sensor lights, making it impossible to get up during night without waking up anyone in the room and would also turn off mid-shower. "Breakfast" was coffee and a croissant (NO tea, hot chocolate, muffins, etc.) Horrible Wifi during day and literally no connection 2/3 evenings. Noisy construction all day and night. Barking dog in room next door. No washcloths unless ordered. *found three BEDBUGS, notified front office after catching one under cup but they had no interest, manager had us wait for him to come on site to talk to us but flaked after we waited 30+ min and via telephone offered us $20 compensation total on $600+ bill. Worst hotel experience ever. PS bedbugs get on clothes and in suitcases and eggs can survive 300+ days and require fumigation when spread to home and mattress replacement, absolute nightmare. | 1 | null |
Location is great and that's about it
My husband and I stayed at this hotel July 2012, this hotel is over priced for the accommodations. If you get a great rate, no more than $59 a night (it'll be worth what you get) but not for the price we paid of $159 a night. The 1 bed king is VERY small. We had to keep our a/c on to keep our room from smelling damp. We had gnats in our 1st floor room, the maintenance guy did come and spray but they were back by the next morning, as if it were an infestation issue. The best thing about the room, the mini refrigerator, microwave and free wi-fi. The variety of choices weren't great for the complimentary breakfast, I've had better. The hotel seems as if it was once a Motel 6 inside and outside. Not a lot of parking in the front or back lots. FYI - if you can stay somewhere else, I would. I will not be back. Not a good hotel to stay at for a romantic get away or extended vacation. Overall, the location of the hotel is great, that's the best thing I can say about this hotel. | 2 | null |
Sweet Home Chicago
We lived and worked in the Chicago for 20 years...with the last few years at Randolph and Michigan Ave. The center of our lives and the soul of Chicago are today on State Street, Millennium Park and the Lake Front. What a better place to be than at the center of what defines Chicago then the Burnham Hotel. LOCATION LOCATION LOCATION built upon the historic splendor of one of Chicago's great architects/planners, Burnham, perfectly restored and managed by Kimpton Hotel Group. As we planned and decided upon our daughter's wedding in Chicago we both considered every option and the only choice for us was Hotel Burnham: Perfect location in the Center of Chicago; one major CTA Red/Blue Lines, exceptional rooms; best beds in the hotel industry; and the crowning reason to stay there is the attentive and personal service of every member of the Hotel Burnham staff. From the doorman, to the front desk, housekeeping and food service. Our wedding party, our family, we were treated on a personal basis that had the hotel contributing to the celebration of our wedding and shared in the joy of the experience. All ready a fan of the Kimpton brand, our hands down choice is always Hotel Burnham. | 5 | null |
Don't do it
We don't recommend this hotel. The hallways are old and smelly, rooms redecorated but finish work in bathrooms old and shabby. The final straw was a 2 inch cockroach in the bathroom. I told the management about it, and got bupkis. Interesting that the front desk called us 15 minutes after checking in "to see if everything was ok", but customer service isn't really what they have. Unsecured outer doors at the end of the hallways was a concern also. | 2 | null |
very pet friendly
We traveled from California to Alaska and really enjoyed our overnight stay at Cedar Brook near SeaTac . We felt very welcomed and pampered with our dog . | 5 | null |
Worst Hotel Experience
This was the WORST hotel experience I have ever had. This hotel is centrally located to the heart of SF and as a result, the staff feels entitled to gouge their customers. The front desk staff is RUDE, and the hotel is filthy. The maid entered our room despite the DO NOT DISTURB tag being up, and when we returned to our room to check out, the accused us of having a dog in our room?! What were they even doing in there to begin with if the sign on the door says "do not disturb," and considering the size of the room is about a big as a thumb tack, I am not sure where I would have even put the dog. Finally, I made a mistake when booking the room by accident for the wrong day, and they REFUSED to give me a refund for the mistake and charged us DOUBLE to stay for the night we needed. Overall this place for ONE night cost me $400. I will never come back here. They also photocopy your ID card, credit cards, and charge a $250 damage deposit before you can even check in. Needless to say I cancelled my card after staying here because the staff is shady, rude, and worst of all this hotel is so dirty. I found long black hair all over the bathroom floor (I have short blond hair), and when I ran a damp rag along the floor it came up BLACK. (See my photos). The carpet was stained, the comforter was stained. This place is gross, and this is coming from a college student that has travelled by couch surfing. DO NOT STAY HERE. | 1 | null |
Great location but the jet noise is a bit much.
This hotel is a short shuttle trip to the airport. If you are on the runway side of the hotel, plan on it being noisy until 10:30 or so and starting up at 5:30 am. Room and bathroom were a bit small. The restaurant was pretty good, ample choices and comfortable. | 3 | null |
Great Conference Location
We held a conference at the Marriott East in August of 2012. All members of the staff were incredibly helpful and service-oriented during our event. During any major event, there are always things to adjust at the last minute. The staff was great at making sure we were able to pull off a fairly flawless event. From the front desk staff to the catering staff to the event planning staff to the facilities staff to the tech staff, we were provided quality customer service every step of the way.
Marriott is known internationally as a leader in the travel industry. The Marriott East embodies the spirit and experience you expect from a Marriott. The courtyard space is beautiful with great outdoor seating and a gorgeous fountain. Parking is adequate.
In terms of the facility, it is a great space for a meeting of any size. We hosted a group of around 200 people. We had great spaces for Keynote Speakers, Breakout Sessions, and Vendors. | 5 | null |
Always great
Embassy Suites are always my choice when traveling. I have not had a bad experience that would cause me to change. The location is convienient, the staff is very helpful, and the rooms are a good value. The breakfast buffet is good and very helpful for budgets and the food is good. The managers happy hour is always a hit. Although, if you are going to rest and want quiet, you may want to see if there is an affair in the atrium with loud music, that was not the best time to have a baby resting. Big affairs also create some parking concerns. | 5 | null |
This is your choice!
I stayed here in February. Have to say the location could not be better a 2 minute walk to Time Square and a 5 minute walk to 5th Avenue. The rooms are clean and for NY are a good size.
The staff in the hotel are very well trained and showed excellent customer service every time I dealt with them.
When I return to NY ,I will be staying at Sanctuary and I would recommend anyone else who visits NY to do the same. | 5 | null |
Perfect for our needs.
I can't comment on anything other than our room and our stay, which for our needs, was perfect. All we wanted was reasonably priced accommodation with free parking in a good location in Hollywood, and doing my research it seemed that this place fit the bill. It did; in Spades. I was expecting basic, motel type accommodation like I get at home, and was pleasantly surprised at how spacious, homey, clean and comfortable our room was. We ended up mid-stretch on the second floor which turned out to be a good compromise. Some rooms have different setups so it pays to do a little research for what you want. I found them good to deal with via email before arriving. When booking, I missed out on the room type I liked, but when I got there, that room type was free so i got it anyway.
Some rooms had their own balcony and others were more private, but room 206 was still a winner. We had a good sized lounge and kitchen area, lots of storage, a bath/shower and separate vanity area. Floor 2 is the same floor as breakfast and the free internet pc (couldn't get the free wifi to work but that was due to user error), and 206 backed on to a side alley so I'm thinking had less noise than those that backed onto the street or were near the elevator. Even so, there was some truck noise early in the (weekday) morning, but this is pretty much unavoidable in such a central location. The front windows had thick glass which helped. We didn't mind as it meant we got a jump start on the day.
We went in late Spring and the room was warm by the end of the day, but not too hot. I didn't notice any air-conditioning, but there was a fan above the bed. The pool was a good size for a hotel this size, and the water was nice and warm from the solar heating, even though it said no solar that time of year.
Breakfast was basic but plentiful with bagels, croissants and muffins, toast, fruit, cereal and yoghurt/fruit cup, juice and coffee etc, though our favourite bagel wasn't always there. No complaints; we quite liked it.
The staff were so nice; friendly and accommodating. You could not ask for better staff. The parking was handy to have, and the location could not be better. You walk down a little alley way straight into a shopping complex, then onto Hollywood Blvde.
I heartily recommend this place to anyone looking for motel type accommodation. As long as you realise it's not The Roosevelt or The Renaissance, but rather a very well setup hotel/motel, you'll love it too. | 4 | null |
love new york
Unfortunately the room in this hotel did not live up to the usually Westin standards. The bathrooms really need to be fixed. There was ugly grout (mouldy?) along floors and tub area. The bed was not the usual super comfy bed we are used to and the sheets did not go over the entire mattress which means they need updating also. The pillows were not comfy. We booked a premium deluxe corner room so was expecting a better room than we received.
We also requested higher floors which is part of the premium deluxe corner room but only got to the 30th floor (they do not start at 1, they start at 26 I think) so I would not clarify that as the higher floors - the highest is 45.
Overall this was not the standards of the usual Westin hotel room and should be RENOVATED. | 3 | null |
Outskirts of Uptown
This hotel is on the outskirts of uptown Charlotte. For a business trip, this hotel is not convenient to walk to the main buildings of uptown. There is access to car services or taxis to take you up to the main part of uptown, but a hotel a few miles closer would be more convenient. The hotel is nicely decorated but when I stayed there was work underway in the parking garage that was very inconvenient. The parking garage is also not attached to the hotel, so walk from the garage in the evening hours was not convenient. The staff was friendly and very helpful. As a Gold Hilton Honors member free breakfast buffet was included and was very convenient but was typical breakfast fare. | 3 | null |
Small Rooms, Poor Restaurant
Have stayed at the Sheraton in the past and have always been pleased. This trip, the room was as small as a broom closet. I must say, it was clean, comfortable, and a great location.
The restaurant, on the other hand, was very disappointing. The breakfast buffet was $24.95 plus tax and tip. The scrambled eggs were instant eggs, the bacon was 1/2 raw swimming in grease, the potatoes were nothing but deep fried frozen potatoes, almost like tater tots. The breads and croissants were all dried out and old. This was always a good restaurant with quality foods - someone dropped the ball or perhaps they cut back like everyone else.
The gift shop, beware. Bought a small box of cookies for $4.49 and when I got up to the room discovered they had expired back in October. I did take them back and they did cheerfully refund my money.
Again, the hotel is a great location. I just wish they would bring back the quality food in the restaurant. | 3 | null |
Great Location
A small friendly great located hotel in NYC at a good price. | 5 | null |
Small rooms, $ internet, $ parking
I don't have a lot of experience with downtown hotels as opposed to freeway motels, but this experience will keep me on the freeway. Not only did I have to pay for parking and pay for internet access, but I couldn't even use one of the baggage carts to transport my baggage to or from my room - a bellboy or whatever your call them intercepted me and informed my how glad they'd be to do this for me..... Basically, it was a polite "back away from the cart.." speech. Sorry, I don't need to be coerced into tipping someone to handle my bags. My wife and I chose to lug our baggage to and from our room without the convenience of a cart.
Yes, as least one other reviewer noted, the room was cramped. And, having to pay for internet service in your room is an inexscusable rip off.
Pay for parking?? I know this is expected at downtown hotels that do provide you with the convenice of being within walking distance of almost any downtown destination (thus saving you the hassle of finding and paying for a parking place), but $28 a night is pretty steep, especially considering that my freeway motel, with a spacious room, free breakfast, and free internet, has a $0 parking charge. Oh, and since it's valet parking only, you can add tip expense to the parking.
I stayed at a fairly new downtown hotel in Dallas a year or so ago, and almost all of my complaints would echo if I'd bothered to rate that establishment, even though that hotel didn't burden us with obtrusive bell boy "service" and you didn't have to endure valet service (i.e. tips) to get to access to your vehicle.
Essentially, we're probably attempting to live above our "station" in life when we stay in such establishments. If you're travelling on an expense account or arrive in Bentley, this is probably a great place to stay. | 2 | null |
Great hotel for Smurfs
We stayed at the Hudson for a quick overnight stay this week. It had been recommended by colleagues of my husbands. I agree that it is probably best suited to the young, clubbing set (however, when we tried to get a drink from the main bar before 11, we weren't really welcomed.) The rooms are beyond small. Two adults cannot pass each other without one squishing up against the wall to let the other pass. It was hard to dry my hair in the tiny bath and not bang my elbow against the door. My husband hit his head on the tv getting into/out of the bed. The room was too warm until I put the AC on. It was very quiet however. The gym was well sized and nicely equipped. We had no food or other services. It is a great location but too small for our comfort. And, yes, the desk was a joke. | 3 | null |
Worst motel we have EVER stayed in.
We arrived around 11:00 in the evening and the room was totally filthy. Trash can was still half full. When you put your hand on the counters you could had grit and sticky stuff all over. My daughter went to the office and showed them the trash can and told them about the filthy counters, dressers, etc. They gave her a spray bottle with a rag. They said they would make note of the problem. There was an adjoining door that WOULD NOT LOCK on our side at all. We had to scoot the big dresser in front of the door. If I could have found another room elsewhere we would have but every place was packed due to spring break. Roaches were all over. I don't mind old motels but this was filthy, filthy, filthy. We didn't walk barefoot at all in the room because it looked like they never even vacumed. I was afraid there might be needles stuck in the carpet that we couldn't see and step on. By the was had I read the reviews before I booked here, we would not have. I read the reviews earlier in the day for another hotel thinking it was this one and so I booked it accidentally for this one thinking it was another super 8 location. | 1 | null |
Fantastic hotel after being stuck in a pinch!
After staying a few days at another hotel during a business trip, my return home was cancelled due to bad weather so had to head back into the city for another night. Calling from Laguardia (if I could only rate airports on TripAdvisor - worst airport ever!) I ended up at the Autograph and didn't expect much for the price I was quoted, but was blown away by how nice the hotel was. The lobby was beautiful, the staff extremely friendly/professional, the bar was very active, and the room was plenty spacious. Even the hallways had a unique and elegant feel to them. The other hotel I had stayed at was decent, but $50/more per night (and that at a heavily discounted corporate rate). I will without question stay here the next time I am in NYC. Great value for money: chef recommends! | 5 | null |
Good overnight stay, but...
We'll preface this review by saying that we would recommend this hotel and would consider staying there again ourselves. The room was quite large and comfortable with a king bed, two nightstands, dresser, desk and chair and sofa with coffee table, and a micro/fridge. We were given a handicap accessible room and the vanity was outside the bathroom and fairly spacious. But on the downside, the room (315) was near the ice machine and it was loud enough to hear from the bed. The walls were thin; we could hear people and water running, but not more than at many other hotels. We called from our car to make a reservation about 45 minutes prior to arrival and had to ask for a confirmation number; we were told we didn't need one because "he'd be there" when we arrived. But when we got there, the clerk had no recall of the conversation and no record of the reservation despite us having given them a credit card number to hold the room. Also, at 6:30 in the morning we got a wake up call that we had not requested, a rude awaking since we didn't get in until after midnight the night before. We did tell the front desk when we checked out and they apologized. Breakfast was pretty standard for a Comfort Suites. Again, our complaints were not of the kind that would keep us from returning. | 4 | null |
Anniversary Getaway
This hotel is nestled in the middle of downtown San Antonio right on the River Walk. We chose it because they had a special running on their Luxury River View King Suite and it had a view of the River. Our particular room overlooked the island on the river which is famous for weddings.
The room has large floor to ceiling windows with two separate areas - Bedroom and a sitting room with the bathroom and coffee bar in between. The room was nicely decorated except for one wall which had a brick veneer which was a bit odd. The bed was comfortable king although a bit short.
The hotel reminded me of an Embassy Suite floor plan with a atrium in the middle and rooms are located around the middle. There is a nice restaurant on the same level as the river with tables located inside and outside along the walk.
The staff was very friendly and met our needs. The only negative was on check in. Check in is at 4:00pm and even though I made reservations a week in advance, when we arrived, the room was not ready at 4:00. We had to wait until 4:45 when we received a call to let us know the room was ready. It put a crimp in our evening plans.
I would stay here again but I may have interest in trying another hotel on the river walk. | 4 | null |
All you need, a place to sleep after an amazing day/night in the city!
After booking up to go with my boyfriend at the end of February 2012 for 6 nights I was a little worried having read the reviews on here!....... However on arrival I was so relieved!!!
Clearly the bad reviews for this hotel are from people expecting far too much for what they've paid. The hotel is huge and as you walk in the lobby is clean, the staff are welcoming and you can tell by how busy it is that it's a popular choice for tourists and people staying in the city for business.
The room was clean (we checked everywhere after seeing some of the photos) and the towels were changed and bed made on a daily basis. Yes, there are some parts of the room which could do with a bit of TLC..... chips in the door frames, marks on the ceiling and on the shower floor but its all cosmetic, everywhere is clean it could all just do with a lick of paint and a bit of updating.
There's enough space in the room for suitcases etc and a decent size double, along with a big tv and a dressing table. The only view out of the window was of a wall/windows to other rooms in the hotel but who wants to be stuck in the room looking out, anybody with any sense would be out there enjoying the city instead.
The staff were extremely helpful during our stay. Due to a problem we had with our flights it meant we needed to stay in the hotel an extra couple of nights and we thought this would mean us needing to move rooms part way through our stay! The staff were very helpful though and allowed us to stay in the same room for the whole of our trip. We were told when we booked we wouldn't be able to check in to the room until 3pm however we arrived at 12pm and were instantly checked in. There is also the option to leave your suitcase in the baggage room after you have checked out on the day of your departure for a small charge.
The hotels location is ideal. A block away from Macy's, opposite Madison Square Garden and Penn Station, and a 5 minute walk to times square. We bought tour bus passes for 3 days which also inlcuded tickets for other attractions which were great for getting around but alot of the sights were in walking distance from our hotel.
When we arrived at Newark airport we got a taxi to the hotel which cost about $80 because we were tired however on the way back we got a train from Penn station direct to the airport which cost $15 each, I would definitely advise doing this.
The only thing I would warn against is getting on the back of a bike. These are all around and initially don't look expensive at all. We got on one at the end of one of Friday night out as it was raining heavily and was hard to get a taxi. They charge $1 per block, $3 every avenue crossed, $5 initial charge and each price is per person. We ended up paying $40 for a trip that would have only cost $5 in a taxi.
Overall our stay in New York was amazing and I would definitely go back. The bad reviews for this hotel have come only from people who expect far more than what they have actually paid for. I am under no illusion that the hotel is five star as I've stayed in far better, but it's all you need, somewhere to sleep after an amazing day/night out in the city, clearly the people who have complained have spent far too much time in their room!!!
Hope this helps! | 4 | null |
DO NOT STAY HERE
We were in this motel nightmare for 2 nights, 2nd night there we had our ATV,UTV, and car trailer stolen from the WELL LIT parking LOT in FRONT OF THE MOTEL WHERE THE NIGHT ATTENDANT could keep an eye on it...With a lock that had to be torch cut off the trailer in order to remove it.. That took a few minutes huh?? Hmmm sounds fishy to me... Window busted out of my truck, things stolen from inside my truck, the drive shaft unhooked from my truck so they could roll it forward to hook up their vehicle to steal from us!!! DO NOT STAY HERE!! The motel did not even care to ACT concerned for us, only worried with having their 3rd party insurance call us to tell us they were not responsible.. How about a "Im sorry this happened, may I assist you in any way??? HORRIBLE HORRIBLE SERVICE!! STAY AWAY FROM THIS PLACE!!! | 1 | null |
smh (shake my head)
This hotel is a cold basement, the lobby was small but nice & clean so I was like the rooms are going to be nice, I was WRONG! The elevator was the 1st joke, it was a door with a knob you had to open, it took 20 mins to come, the sign said only 4 ppl at a time the guy at the desk could have gave us heads up. I had two rooms. I walked in & said what the ---- is this? a bed, a dresser, a desk all look like it came from a elementary school, the windows were very thin like you can feel the wind blowing at night u would think the window was open. The bathroom was so small the sink was a joke it was so small they had a trash can in front of it to catch to water that spill over, the shower turn so HOT out of the blue that it burnt me. I can't say too much about the noise bcus its NYC. the room with the double beds was a lot better than the single room. I just don't know about this so called hotel. | 2 | null |
Not what I come to expect from a Marriott
We popped into the city for one night to meet a friend and party. Stayed at this Marriott. Wish we didn't. While the location is great, we were woken up around 8/8:30am on Saturday morning but some drilling and hammering, which sounded like it was outside our door. It was. Upon my wife's request that they stop, they said sorry, take it up with management. She did. Nobody stopped. For the next 3/4 hours, until we checked out, there was non stop drilling and hammering on our floor.
And the bathtub doesn't drain water fast at all....I was ankle deep in water while I was showering. | 2 | null |
After close to 9 months staying with Hilton, I regret to say...
This review may not apply to most people, but perhaps more for frequent customer of this hotel.
I've stayed for 9 months in this hotel, and over that time, I've lost a softshell jacket that I recently purchased in my room on one occasion, an entire garment bag filled with business attire because they gave it to another customer, and a sports watch on another occassion. At the time I reported them, I felt that they did not take the extra step to provide some kind of assurance that this will not happen again, and that they will do anything they can to get them back. They gave me the impression that I had to expect these things to happen when staying with them.
Further to that, they don't seem to be good listeners. I spoke to several different security personnell and others mentioning that I've provided my business to them in the long term, and stay with them week-after-week, hoping that they would step up their already mundane game to help me with the issues I am having in their hotel. Unortunately, this did not happen. Only after their external insurance personnell was involved did they realize I was a "regular".
This is one of the few Hilton branches that I've stayed in, and frankly, I am not nearly as satisfied staying in this hotel compared to others. The only person who seems to appreciate having me around in this hotel is one of the Bellmen. Otherwise, they are very disconnected with me, and I'm not sure why. It's unfortunate, because I'm contemplating switching hotels at this point.
One more thing. The piping in the hotel is old, so sometimes you get a room where either the drainage is clogged (happened about once every 4 stays for me, sometimes more), or the shower makes a loud motor-like noise (happened about once every 8 stays or so). | 2 | null |
Tons of issues
We stayed there this past week, as we have no power at our house due to the hurricane. For $529/night, not including all of the taxes which add another $75/night on to my rate, plus the $57/night for parking, there are tons of issues. First off, the room, on the SPG floor, had walls that were so thin we could not only hear the toilets on either side of our room, but the conversations that people were having on their cell phones while sitting on the toilets as well! Beds are TINY...2 double beds for 4 people. Wallpaper was peeling at every seem in the room. $99.00 for eggs, a pot of coffee and oatmeal is a little excessive. All in all, I will NEVER stay here again. | 2 | null |
Airport Oasis
We used the Renaissance as our base for a day trip to Denver and then, sadly, had to fly out the next morning at, gulp, 4:30 AM. Fortunately the hotel has a shuttle and everything worked out well. We are gold members and Marriott upgraded us to a concierge floor room that had a great view of Denver. We appreciated the upgrade. We visited the bar, for research purposes only, and met some nice Nebraska fans who were euphoric because their team had just won a come from behind victory. We enjoyed our quiet and comfortable room. Marriott really has fabulous mattresses and bed linens. | 5 | null |
Nice newer hotel for Chicago Downtown area
We were looking for a room that would be large enough for my husband and I plus our teenage daughter and friend so we found Residence Inn. We were looking for a place somewhat close to Grant Park as my daughter was attending Lollapalooza all 3 days. We booked later so the rate probably would have been a bit cheaper booked farther in advance but we wanted a room with space. The room did look newer although the carpet was a bit warn on edges. I knew space wise Chicago hotels are not huge but they used the space nicely. We had a king bedroom and then separate hideaway couch with mini kitchen with full fridge. With my daughter and friend being at Lolla, it was nice having stored water bottles in the fridge and kitchen to make late night food. The hideaway bed was a bit flimsy but my daughter was so tired she didn't mind as much but for longer term stays, they may want to look at better mattresses. The bathroom and shower area was nice, towels were on the thinner cheaper side and we had to call daily to ask for more towels. Valet parking is very expensive but that is consistent in all Chicago hotels, but it was nice going in and out as much as we liked. This hotel has great snack area with drinks, beers that is available all day and night. Morning breakfast included hot and cold food and there was plenty. Breakfast worker went around checking that all was okay and great customer service. Lots of people were down for breakfast and food was consistently replenished. Overall we had a great experience. | 4 | null |
Pricey for a courtyard
Stayed at this Courtyard for two nights last month. Very clean, nice people. Our room looked out over Anchorage Square. A subway and some tables in this "square" -- It was not the quietest location. Loud carts going across rough pavement after 11pm and before 6am. The ceilings were also thin or else we had an elephant in the room above us. No complimentary breakfast at this location which would have made the price a little more palatable. Location was fantastic though. | 4 | null |
Good value
Stayed there with my wife and our adult daughter for two nights in August.
Rooms were very comfortable and breakfast was more than enough.
We would happily stay here again and would recommend it to anyone.
Good value | 5 | null |
Prepare to be claustrophobic!
WOW. These rooms were so tiny! My knees were bruised after sitting on the commode. The bathroom was so small!!!!. The room itself was almost like being on a cruise ship cabin...without the luxury...and it was smaller. I was given a room with a view. HA. The view was a window behind the bed. In order to see out of it I had to climb onto the back part of the bed and sort of hover to look out the window. While in the bed itself you could almost touch all 4 walls. The TV was hung on the wall in such an odd spot that you got a crick in your neck trying to watch it. The desk was minute and the chair was made for people under 5 ft tall and 100 lbs. It was just absurd. 19th floor and super noisy....poorly sealed windows.
The good: The bed was pretty comfortable. Hotel lobby and bar were fantastic...but a little dark. Close to Columbus Circle and Central Park.
Overall: I would not stay here again. I think it was pricey and obviously super tiny. I am used to small room in NYC but this took it to the extreme. | 2 | null |
Just what I seek for a comfortable stay
A very comfortable hotel with speedy service.
I ordered a very early breakfast to make a morning meeting, and it arrived right on time. In spite of extrememly hot weather, the a/c was more than able to keep everything cool.
Niggles - the PC in reception was behaviong strangely - I suspect a compuer virus! The wine list in the bar was very bland. And the dining menu wasn't great. But just adjacent to the hotel is a small mall with several good restaurants. | 4 | null |
What a shame
My wife and her five lady freinds stayed at this Westin over a "girls week-end" and were very disappointerd in everything.Everyone connected with the hotel had their hand out and then gave poor service.My wife had to ask for extra everything even though the reservations showed the correct number of individuals staying ex towels.coffee...cups...pillows.etc.etc. and when the requested items were finally delivered.."the hand was out" .It was so bad that when they left the ladies got their own luggage carts to take their luggage to their car.definitely will NOT stay here again. | 1 | null |
Disappointing Stay at the Fairmont
My husband and I recently stayed at the Fairmont Hotel to celebrate a special occasion. We were very disappointed! We had been looking forward to our stay after staying at a lovely Inn in Yountville where the service and food were impeccable.
Upon arriving, we had to ask twice for a bellman to help us with our luggage. The check-in clerk was friendly, however, recommended a very touristy restaurant, after we specifically asked for a non-tourist place to celebrate our special occasion. We then asked 2 concierges to help us with restaurant reservations. They were not helpful at all considering this is supposed to be a world class hotel. One was new and had no experience, the other wasn't interested in helping us nor did he seem to know much about SF restaurants. We were shocked at the lack of service provided. We ended up doing everything on our own and even got in to a restaurant that both concierges said we'd never get in.
The guest room itself was small, stuffy, and smelled bad. The bathtub had hair in it. We went to the Tonga Bar however, didn't stay. We just wanted to have a glass of champagne and it was too crowded and noisy. Our brunch the next morning for 5 was good and the service at Laurel Court was also good. Upon check-out, the blond European woman was unfriendly and rude and just handed us our recent without smiling or saying anything. Overall, this was a big disappointment and we wouldn't stay here again.
The hotel just felt dreary and uncared for. I have been here before and this was nothing as I remembered. Hope they can take care of the problems and bring it back up to it's former standards. It is a great location and used to be the grande old dame of San Francisco. What a pity! | 2 | null |
Unbelievable!
Last week, my wife and I stayed at the Palomar during our business trip to Phoenix. From the moment we checked in, the staff made us feel like royalty. Our room was immaculate and well-appointed and the hotel in general is beautiful. We had a few issues with the AC in our room, and within minutes maintenance was there to fix it. Every request we made was taken care of immediately and with a smile.
We ate several times at the hotel resaurant, the Blue Hound. Every meal was fantastic, the beer was vast in type (and cold!) and they had some killer cocktails. If you go, you MUST try the fried baloney sandwich - trust me, it is worth it!!! It is a classic sandwich from when we were kids turned on its head.
Every night there is a wine/social hour outside the restaurant. The staff pouring wine knew their stuff and it was a great way to unwind from the day and wind up for the evening.
The hotel is close walking distance to lots of restaurants, the convention centre, the United Airways Centre and Chase Field. The concierge staff and doormen were top notch and we were never, ever at a loss for directions or suggestions as to places to visit or eat.
The pool on the 3rd floor is outstanding. There is a bar out there and on the weekends a DJ at night. It doubles as a 'public' bar called Lustre and it is really quite a sight lit up and lively at night.
The general manager Jim came up during one of the wine hours and introduced himself. He clearly took our comments to heart and was extremely friendly. I was very impressed that the GM of the hotel would be there after business hours and mingling with the guests.
My ONLY complaint, and it is trivial, is that due to the heat wave when we were there, the room was never quiiiiiiiite as cool as our Canadian skins would like. But, maintenance staff were in our room twice to optimize our air conditioning, so as far as I'm concerned the hotel did everything they could to alleviate our concerns.
Our whole experience there was by far the best we've ever had for business travel. We would go back there in a heartbeat!
Oh - and make sure you ask for a goldfish for your room! :-) | 5 | null |
Huge and impersonal - good for business travelers?
This Hyatt property is enormous! It makes for great window views, but an unmemorable and often frustrating stay.
While the employees were friendly (Nataly at the front desk was great), the actual property is a slight disappointment... no pool, grungy room shower, looong waits for the elevator. The hotel is clearly geared towards business travelers - several "tiers" of internet service, large conference facilities, central locations, quick access to taxis. But if you're traveling with family or loved ones, I'd recommend searching out some place with a little more character that doesn't charge an arm & a leg for the little extras. | 3 | null |
Great hotel
My husband and I stayed here for five nights in August. The hotel is an excellent choice for seeing the sights of Chicago. Our room was on the 14th floor and offered a great view. The room was stylish and quite roomy, the bathroom was also quite large. You may choose between two different designs for the room, one type with wooden floors and white interior and the another with carpets and a darker feel. We utilized the training facilities and the pools while we were at the hotel, the indoor pool was usually quite empty and also featured a indoor jacuzzi. We went on the architecture tour of Chicago and this hotel was heavily mentioned as it was voted skyscraper of the year in 2009 or 2010. I would recommend this hotel. | 5 | null |
Nice hotel but we had Bedbugs!
My friends and I stayed in 2 connecting rooms at the New York Palace in May, 2012. I was worried about bedbugs before choosing a hotel in NYC since I know they are a problem in the city. Before booking I called the hotel and asked to speak to a manager. I asked if they have had any bed bug issues in their hotel. I was told they did not have any "confirmed cases". The hotel is in a great location so my friends and I decided to stay there, even though I was still wary of the bedbug issue. On the evening of our second night there, we saw a bug crawling on the wall. We happened to have a baggie so we put the bug in the baggie, and looked up a photo of bedbugs on our IPAD. It looked exactly like the photos of a bedbug. We called downstairs and someone came up and took the bug to be sent away for "confirmation". When I asked what else it could be they said a few other bug names, which I then looked up and they were all species of bedbugs. My friend and I were moved into another room in the Towers for the night. My other 2 friends in the adjoining room stayed since they had an early departure. My friends left early the next morning but discovered later in the day several bites which they believe to be bedbug bites. One of them tends to hug a pillow when sleeping and she got bites on her chest. I was moved to a very nice room in the Towers and we didn't have any other problems there.
The hotel is in a great location and has some nice features like an outdoor bar area ( crazy expensive but wonderful on a sunny evening). The rooms were nice. We did not see any bedbugs in the Towers, which is where I would suggest anyone stay who would like to stay at the New York Palace. The hotel never did "confirm" our room had bedbugs, even though we had the actual bedbug to prove it. | 2 | null |
Great Staff - Clean and Well-kept Property
We stayed at the Drury Plaza for 3 nights over Presidents weekend. We (along with tons of other families) were in town for a cheer competition. They were very accomodating of the large crowd. During the busy hours they had a doorman posted at the elevators to keep the traffic moving which made in and our really easy.
All of the staff members that we interacted with were exceptionally friendly, accomodating and knowledgeable of the area. I am directionally challenged, so; I stopped by either the front desk or valet stand before leaving for a different location to check for the best route. Everyone was very helpful about providing directions and tips on the the best way to reach my location. For instance, when I asked about whether I should drive or walk to the Alamodome, the guy suggested that I take the trolley and then told me how to get there and back. I really appreciated that especially considering there was more money to be made for him if I got my car. This happened again when I asked about directions to a restaurant, the valet suggested I walk and told me how to get there.
The property is beautiful and has tons of character. Our room was neat and clean and appears to have been recently renovated. We stayed on the 17th floor and had a great view especially at night with all the city lights. The lobby is beautiful from ceiling to floor.
The location is centrally located. The Alamo, Alamodome, and Riverwalk are easy to reach (even if you are traveling with young kids). | 5 | null |
Horrible
Never Again. Bad neighborhood and felt unsafe. Hard to access. Dirty carpet, noisy, plumbing fixtures not all working, long way from only one elevator, old TV. | 1 | null |
Unimpressive Staff
Booked this hotel with rewards points because of it's central location in NYC. Quite frankly that's the only thing this hotel has going for it. Drove up to park and watched valet attendant service every customer but me (even the ones that arrived 10 mins after me). Check in, I waited in the "gold/platinum member" line watching the person with the "gold/platinum member" sign call people from the regular line over and over, he even looked at me a few times. Why have this line if your not going to acknowledge the members standing in it? Got to the room, to my suprise it was a ADA (disabled) room. I had not booked this type of room and called the front desk to have them explain, I was offered another reqular room if I was willing to wait 4 hours when they could clean one. Manager promised me 2000 SPG pts for my trouble.....never saw it. Then we waited 40 mins for luggage before I called, waited another 40 mins after I called. Later that evening waited 2 hours for 1 towel. BOTTOM LINE: if all you care about is location and nothing else, then this is the place for you....maybe, unfortunately I have a higher expectation of the hotels I stay at and this place didn't care nor come close. | 1 | null |
Nice Stay
Very nice room and great staff. The only bad part was the parking fee 31.00 a day ouch! Convenient to all the tourist attractions Independence Mall etc as well as restaurants and next door to the Reading Terminal Markets | 4 | null |
Great new neighborhood hotel
The Hilton Fashion District is a brand new, boutique style hotel in Chelsea. It has a nice neighborhood feel, is close to the subway, good restaurants, without the tourist bustle of times square. Rooms were typically small for New York, but comfortable and well-appointed. Nice restaurant/bar in the lobby as well as a rooftop bar with amazing views! | 5 | null |
Oh. My.
Where to start? An unexpected conference brought us late to Boston when all reserved conference rooms had already been claimed. We ended up at this establishment. The staff was very courteous and helpful but there was nothing they could do about the location, decor, age of the building or the elevator. (Which deserves a review all its own.)
The hotel, almost a storefront, is located in an alley, strewn with trash and homeless folks. (Think of the movie "On The Waterfront"). If you plan on attending an event at the Garden, however, it is ideally situated almost across the street. The decor is sort of plastic modern. An attempt at an update sometime in the '70's I would guess. The elevator sounds in the throes of agony and opens like the inner sanctum when it finally arrives. Although the carpet was old, the linens were soft from age and actually felt quite nice at the end of the day. The mirrored door was falling off the closet as it refused to roll on its track and the bathroom was pretty large for Boston, although its size was offset by the lack of water pressure.
Breakfast was uninspired but plentiful with donuts, cereal, etc. They did have a pancake machine which my son wanted for Christmas.
If you choose to stay at this hotel be careful walking around at night as there are a number of bars in the area catering to the Gardens crowds. Having lived in urban areas we walked quickly and under streetlights whenever possible but there is no getting around it is a gritty neighborhood. All of the issues mentioned above results in a price more reasonable than other hotels in Boston. So choose your hotel with these realities in mind.
. | 2 | null |
Certainly not 4 star worthy
I was meeting my daughter for her birthday and a weekend away from college. When I booked I gave them my credit card to secure the room and asked if my daughter could check in early since she would be arriving before me. I was told there would be no problem with her checking in when she arrived, but when I got there they told me they didn't allow her to check in because she couldn't produce a credit card. They made her sit for almost 2 hours in their small, dated lobby and wait for me. When I told them I had been assured that wouldn't happen they didn't seem to care, it was no big deal. The lobby of this place is small, and it has a dated 2 or 3 star feel to it. The staff don't measure up to 4 star service, and neither does this place. They charge 4 star prices but can't deliver. Book at the Fairmont Olympic for the same price and receive the service you'd expect. | 2 | null |
Underwhelmed by hotel under par
Three adults stayed for 5 nights at the Westin off Times Square. In the heart of New York's visitor district, I expected high standards and was disappointed for the following reasons:
the room was very small for 3 adults for a 5 day stay
the en suite had no lock on the door
on 3 of the days, I had to ring to ask for body lotion as none had been left in the room
I had to ask for more coat hangers as we had been provided with 9 for 3 adults for a 5 day stay
1 bath robe was provided for 3 guests
there was virtually no surface area for 3 people to store their stuff in the bathroom
the bath towels were just large enough to be defined as 'bath' towels: generously sized guests would struggle
no central light in the bedroom
the escalators were broken on at least 3 occasions
Reception staff were, at best, coldly efficient and at worst, supercilious and unhelpful: for example,early in the stay,I asked for information/support to book a Westin hotel in Washington but was told to go and sort it out myself on the internet: subsequently, I was glad that I hadn't tried to book another Westin
to access the internet in our room cost us $14.95 per day!
On the plus side:
our room was always clean
the lifts were frequent and fast
with Reception on the 2nd floor and security at street level, we felt safe
the double headed showers were efficeint
the safe in our room was helpful
the location was handy for theatres
the beds were comfortable
Having stayed in 4 and 5 * hotels in Europe and North Africa, I had expected far higher standards than the Westin in New York provided. Had I been there on business, I would have found it adequate.Two of our party were celebrating 'big' birthdays by going on this holiday so I was disappointed by the lack lustre hotel and its front desk staff who did not make us feel welcome.
I will mention my reservations to Trailfinders who recommended the Westin chain . | 2 | null |
Dirty and sad...
Having enjoyed stays at 2 other Holiday Inns very recently, I decided to stay here in an effort to save my company $$ on business travel and be close to my meeting location. Next time I will spend the extra $$ to stay somewhere else. The front desk attendant was friendly enough, but when i got to my room, it smelled so bad of "old stale smoke trying to be masked" I asked for another room, for the first time in my many years of business travel. The girl, which is the only way I can refer to her, as she was not wearing a name tag, readily gave me another room, which was not much better. The toilet in this room had black moldish looking stuff under the rim, which I probably wouldn't have noticed, but the seat was up. And this is one of the most puzzling things I've ever seen, the cord from the tv, snaked under the carpet to the outlet on the opposite wall. I had to walk across this cord every time I went to the bed. Isn't this an electrical hazzard?? Plugging in my phone by the nightstand revealed dirt and very heavy dust. The carpet made me wish I had brought slippers. I travel all the time, and am not a picky person. But, this hotel just made me sad, and I could not wait to check out. On a positive note, while leaving my room in the morning to check out, the housekeeper in the hall was extremely friendly and wished me a great day. Maybe I just had a bad room, and service is definitely positive, but not enough to trump clean, in my opinion. | 2 | null |
Bed Bugs
We got off to a very bad start when soon after we checked, in we saw the exterminator arrive to treat for bed bugs. The receptionist confirmed that one of the rooms on the 4th floor had bed bugs. She assured us that they were isolated to one room on that floor. (If you know about bed bugs, they are most often not isolated to one location.) Needless to say, this colored our two night stay. Additonally the room we stayed in was VERY small. We don't require much, but we needed more space. We were given one yellowed pillow each and needed to make a request for a second pillow. There were cartons on coffee on both sides of the hallway outside our room.
On the plus side, the location was excellent, the price reasonable, the breakfast, which was included, we very good.
Very disappointed. Only time will tell if we bring the crawly creatures back home with us. Let's hope not! | 1 | null |
mmmmmmmmmmmm not so good
It is the smallest hotel room we have ever seen (12x12) and stuffing it with table and chairs so you cant walk around specifically to the bathroom in middle of night, doesn't make it feel any bigger! Faulty wiring (electrical outlet plug and spliced/taped cord to loud mini fridge; hope it doesn't catch on fire while sleeping! Mildewed smelly drapes, no place to put your luggage and a cheap outdated Magnabox T.V. from the 90s.
Complementary breakfast including imitation eggs, make your own waffles, which was interrupted by power overload. The police were a few doors down on a fighting/disturbance call...which is not the hotels fault but not such a good thing...It was overpriced for the value; $39 is what it should be. | 2 | null |
Graduation Trip
My daughter was graduating from Columbia U. so we made a vacay of it. The hotel service staff was very, very good. The room was a lil over crowed with furniture to me. We stayed on the 45 floor so the view was of all the office bldgs on 6th Ave. lol
The furniture was a lil dated as well the dresser was missing a handle.
The location was awesome jus a few steps to the subway. A few blocks to eat really good Thai food.
Overall it was a good stay | 4 | null |
Served its purpose
Stayed in this for two nights and spent most of the days out, so only stayed here to sleep. Room was very small and there was no safe or fridge or anything like that. Most concerning was that the door fit loosely and let light in around the exterior and the lock didnt seem all that secure. Apparently they have small safety deposit boxes for items like passports, but not laptops. I know rooms are small in NY, but this was very small and my friends who were also staying in NY had a much bigger room in their hotel. My fiancee loved the art deco design and styling and loved the hotel as a consequence, I didn't.
I thought the attached diner was a bit over priced and a bit average. Second day we ate elsewhere as no one came to serve us. The place we ate at was much better with better service, food and price. I hadn't realised no breakfast of any kind was included, but that was my mistake I guess.
Service was okay but a little slow. Had to pay $1 a case to leave them for a couple of hours on our last day. Air con was a bit loud. I asked for a quiet room, preferably with a nice view and got the quiet room bit at least. Location was excellent. It was clean and the shower was powerful. | 3 | null |
John & Rachel Cape Town South Africa. "Good Location"
We stayed with friends. The rooms were small but clean and the bed was very comfortable. Parking is a problem and very expensive. The complimentary breakfast was good. Within walking distance from Magnificent mile and shops. The staff was very helpful.Pity we stayed only 2 days. | 3 | null |
Loved It!
We are from the midwest and stayed at the Bahia Resort January 20-23, 2012 and were extremely impressed with this hotel resort. Our room was a Bay View Suite. It was lovely...very nicely decorated The beds were comfy. Every morning I would get up and watch the rowing teams practice on the bay from our balcony. It was very peaceful and relaxing. The Bahia is a very clean property. We ate in the restaurant twice and I would rate it as average for a hotel restaurant. The property is very near the pacific ocean and Mission Beach. We would definitely stay here again and will recommend it to others. | 5 | null |
Great location and amenities
While this hotel wasn't exactly in the middle of the glitz and glamour of L.A., it definitely had everything we needed for a great trip. Parking garage with in-and-out access was just below the building, and breakfast was available for about 4 hours every morning with the basics (bagels, cereal, etc.) which was a great time and money saver. Only minutes to great restaurants, shops, and all the tourist attractions you can access by foot. We also were allowed 15 minutes complimentary access on the hotel's computer, which was a big help when we needed to look up directions, phone numbers, etc. Would definitely stay again when travelling to L.A. | 4 | null |
Friendly Staff & Great Stay
We were only staying one night to celebrate our 7 year anniversary.The lobby is beautiful, and the barstaff were friendly and prompt. The rooms were nicely decorated and felt luxe and modern, if a little small. The bed was comfortable, and we had a good view of the city.
We appreciated the high service level. It was pouring on our way to the restaurant, and they gave us an umbrella and hailed us a cab within a matter of minutes on a busy Saturday night.
I have no complaints except the INTERNET. It costs 15$ a day, and I could not even get my laptop to connect in the lobby. I had to frantically search for a Starbucks to send a time sensitive e-mail. This is NOT appropriate in a hotel nowadays. | 4 | null |
Disgraceful service for a world class city.
I stayed at the Helmsley Park Lane for 4 nights in November this year. The room was fine, very dated and not at all functional with a drippy shower but exactly what you would expect being so close to central park, a tourist trap basically. The stay was fine, one of the receptionists Christy was lovely, very welcoming and friendly, the others, unless you were a Raj, couldnt give a toss what you needed and wanted and would regularly pick up a ringing phone when they saw you walk to reception. My BIGGEST issue with this hotel was that they charged by credit card with nearly $400 the day we left the hotel. This charge was a complete error as they have now confirmed and on seeing it on my return from NY, I called the hotel and emailed them immediately. First time I called, I got told accounts werent in but they took a message. This happened for 3 days. I then emailed again, still to this date not go a reply. After a week of chasing, I spoke to a guy who told me "its fine, I sent the money back and it should be with you in 10 days...." no apology, nothing... except it WASNT in my account in 10 days... I then sent a few more emails and called a few more times. Played telephone tennis with Nancy in accounts for 2 days before speaking to her and being told that I had signed for an extra day which was totally untrue. It took another 2 days for Nancy to finally come back and say yes, she would return the money. Its now the 18th December and I STILL havent got my money back. I havent had an apology or even any confirmation they will pay the finance charges on my credit card its now over a month since theyve had my money. Nancy did try her best to uncover the reasons, but there was no compensation offered or even payment for the interest gathered on my card. Aside from the location which is great for central park, I think this hotel has certainly had its day. | 1 | null |
Quiet. overpriced. great pool and bar
BIG HOTEL WITH GREAT WATER PARK. Nice pool with pool suites and a great bar next to the pool. pool tables. great environment for kids. but the prices were horrible for the location. | 3 | null |
Great location
My family stayed at the Melrose in Washington DC over the 4th of July. Our room was oversized which helped with luggage and kids. Hotel staff was very helpfull and the location was perfect. Easy access to the Metro which got us everywhere we wanted to go. Only downside was our Ford Expedition did not fit in their parking garage but they did find me parking (and it was less than the hotel parking). We would definetly return to this property. | 4 | null |
Comfy hotel close to attractions
To be honest we were expecting pretty basic accomodation but not a bit of it. The hotel is low rise, just five floors and we had a nice room at the rear. Large room, excellent facilities including free safe, free fridge, free wi-fi. Cleaned to a high standard every day. Very helpful and friendly staff and a laundrette in the basement ( needed as we were on a month-long journey). Little coffee shop ( but not open all day) and a competent, if not thrilling, restaurant. Extremely well located for all the attractions. One block to the cable car turnaround at Hyde and Beach. Two blocks to the pier and the Wharf. We intend to return to San Francisco soon as it is the most wonderful place and we will certainly use this Hotel again. | 5 | null |
Great Last Minute Stay
I had to stay at Embassy Suites unexpectedly one night and was very glad I did. It is a very nice place and the rooms are very large. They have a separate sitting room with a desk and TV and then a bedroom with another TV. The staff was great too. The person that I spoke with when I called to see if they had a room available was very friendly as well as the front desk staff when I arrived. I ordered dinner from my room and the food from their on site restaurant was delivered fast and was very good. I had to leave early in the morning, so I missed breakfast. I would recommend staying at this hotel when you are in Columbus. | 5 | null |
Nice Hotel in a nice location
Hyatt fans will find exactly what they are used to finding at every Hyatt Place property. The service was pretty good and the location was convenient for the purposes of my trip. No complaints. Enjoy your stay. | 4 | null |
First time at a Sheraton and am impressed!
Stayed a Saturday night. Location is great! 5 minute walk to La Villita and Riverwalk, few more minutes to Hemisphere Park and Rivercenter Mall. Check in & out was friendly and fast. Lobby was nice with coffee shop/deli, breakfast area and bar with flat screen. Didn't try breakfast because there was a charge. Also a charge for parking, which the lot was small but they had extra in the lot next door. Room was immaculately clean and actually too big for us. We never used the seperate sitting area. A/c, 2 flatscreens, free bottled water, microwave, fridge and lighting were all very nice. No view. The best thing by far was the amazing bed and pillows. I wanted to stay an extra night just to sleep. Would have given this 5 stars if parking and breakfast were included in the price, but for cleanliness and location, you can't beat this in SA downtown. | 4 | null |
A Much Better Stay this time
We checked in last evening along with Shadow the kitty after checking to be sure there was not a bus load of kids staying at the hotel like our last visit. No bowl games in Jacksonville and no screaming teenagers...The hotel was busy, but quiet. Clean rooms, not a bad "extra" of $10 for the cat, and best of all a good night's rest. A slightly better than average free breakfast and a friends staff....I will stay again...after I check if there is a game in town | 4 | null |
Overpriced and poor service
Our family of 4 recently took one of our dream trips - New York City for the Macy's Thanksgiving Day parade. We booked the New Yorker through Expedia. The reviews looked good, but we were very disappointed. At check-in, the hotel staff was disinterested at best, but truly rude. For the rest of our stay, the service from the concierge, front desk, and travel desk was simply awful. Despite our efforts to be polite, we were continually faced with rude employees who obviously were not interested in us. The cleaning staff, on the other hand, were friendly and accommodating. The room was unbearably small with a view of a wall, and the bathroom was worse. A tiny sink, no counter space and a barely functional shower. The location was decent, but not great. We were there for four nights and would not return. This is NOT a family-friendly hotel. On the upside, Cooper's Tavern in the lobby served an excellent, albeit expensive, Thanksgiving dinner. | 1 | null |
Not the Level Service We Remembered
We visited Seattle the other weekend to catch the King Tut exhibit and to go to a football game. We visit Seattle often and hadn’t stayed at the Andra in a number of years, but had enjoyed it the first time we stayed on a last minute New Years Eve whim.
We requested an early check-in of 1:00pm and were told that we would be accommodated. When we arrived at 1:30pm our room wasn’t yet ready. We were told it would be the next one cleaned so we went to the lounge for a drink and a snack, both of which were very tasty. After this, the room was still not ready, but we were assured it would be shortly...if we had known that the check-in would be so delayed we would have left the hotel to go see the Egypt exhibit, but the ongoing waiting only served to make us frustrated. At 3:00pm (the regular check-in time) the room was still not ready. We had paid for a suite and we were offered a standard room for $10 less which we could check into. After some discussion we left the hotel to go shopping as we weren’t interested in spending the entire day in the hotel bar waiting.
The hotel called about 30 minutes after we left and said the room was ready and that the hotel would buy us dinner in the restaurant if we would like. We already had dinner plans so we declined this, but did take advantage of the offer by ordering a snack of Calamari to the room in the evening and some wine. When we went to check out it was included on our room bill, but they did remove it after we pointed it out.
For the room, the furniture was a bit worn in the living area, but the bed was comfortable enough. The bathroom was very small and industrial – no soaker tub – but was clean.
On the positive side, the hotel is well located. The food and service in the lounge were both well done, and the room service was much more expedient than on average.
Unfortunately, with so many fantastic hotels in Seattle we won’t be staying there again. | 3 | null |
Great Downtown Location. No Frills.
Great location, reasonable price, clean, no frills. Polite hotel staff. The bed was comfortable. The bathroom was functional but really outdated. If you are looking for a budget hotel with a great location this is a good bet. | 3 | null |
Actually a good base to explore
I stayed at the Coast Gateway for four -- yes, four -- nights in June 2012 when I was going to be in Seattle for the Rock 'n' Roll half marathon. I couldn't find anything downtown that I could afford, so I used Priceline and was booked into this hotel. I actually had a great time using it as a base to explore the city. Yes, I had to spend about an hour in transit, counting the walk to the light rail station (easy -- straight up International Blvd., which runs along the front of the hotel), waiting for the train and then riding it to Westlake Station. The breakfast was pretty good for a few days but by the fourth, I needed something warm and went to the Denny's down the street. It's pretty easy to find what you need -- there's a Chase bank across the street, a Subway and Denny's the other way, and I'm pretty sure there was a Starbucks, judging by the number of people who were walking around with the cups. The rooms are small, but comfortable. I didn't like having the microwave inside a cabinet in the desk -- it made it too annoying to get into it quickly, and the handles lift out so they clang whenever you need to open it. It's probably best used as a stopover but if you end up here for several nights, and are by yourself, it's a comfortable, mostly friendly place to stay. Oh -- if you're sensitive to cigarette smoke, request a room on a nonsmoking floor. I had a nonsmoking room but on a mixed floor, and I had to ask to be moved. | 4 | null |
charming gem
Stayed at Smith during the July 4th weekend. Front desk service is casual but prompt and friendly. I forgot to print out some document that I needed. I managed to send them my attachment, they printed and put them in an envelope and delivered to my room.
Room is good size for New York standard with large windows. Sunny, clean, simple and modern. I like there are plenty of shell space for traveller's bathroom amenities in the bathroom.
The only complain that I have is they don't replenish bathroom amenities even though I stayed there for three nights. | 4 | null |
Location Location Location!
I've stayed at this hotel three times, I think that says it all. The location right on the edge of the SoHo couldn't be better. Just a block away from all the great places (day or night) makes this hotel the perfect spot for a weekend getaway, although I've even stayed here for a week for a business trip. The rooms are small, but not tiny, really OK for NYC. The price varies a lot, for $200, (hard to find these days), it's a bargain. NYC has many boutique hotels and that's just not my thing! I like contemporary style with comfort and that's what this place offers. They even have a little restaurant with inside/outside seating if you just don't feel like going out. Staff is super friendly. | 4 | null |
No heat. power outage. for > $200/night
This hotel reminded me of staying in Moscow prior to the fall of Communism. Random power outages. There was no heat at night. I was provided a space heater and told that the hotel may turn the heat on over night. The ambient outside temp is now 51 F. WTF. | 1 | null |
Expected a better room for this price
For 340$/night we expected a better room - but got a small space on the 5th floor facing a wall, with a small and uncomfortable queen bed and 3 old pillows. The location is great, that's why we returned to this hotel, but previously it was not that expensive and had better rooms. This time the room was also noisy - some church bells started around 11 and 12 pm and were hitting the brain out for 15 min or so, plus all the street noise, including garbage pickups and homeless people arguments were disturbing, plus we could hear a subway train under the hotel periodically. | 3 | null |
Don't stay here
A friend & I stayed here for a volunteer conference we were attending in SA. We were trying to stay near the river walk but cut costs. Terrible idea! We will pay twice this next time for a better place. This was by far one of the worst hotel/motels I have ever stayed in (I travel a lot for work & usually stay in much better hotels). Stains on the carpet, lots of mold in the TINY bathroom, ripped off/missing towel rack, huge crushed in tile around bath faucet, rude staff who act like you're interrupting or bothering them as they chat on the phone with friends, electrical outlets looked unsafe/falling out of the wall, & the list could go on. Also, it was advertised as no parking fee (one main reason I booked it) & then upon arrival I was told it would be $10/night for this unattended parking lot. Seriously? Continental breakfast is below basic. Coffee and store bought powdered donuts.
I was so embarrassed because I booked this place. Never again! And since I usually don't stay at Days Inn, this has ruined me from ever attempting again. Only a bunch of cheap, loser college boys would stay here and be ok with it. It was seriously what I would expect from a 3rd world country motel. | 1 | null |
Caution: Bad Service, Fraud, Awful rooms, stay away
This hotel couldn't be worse.
All floors stink, you don't want to go there.
Nearly all rooms have NO PRIVATE BATHROOM.
The sink in the room is too small to be useful.
The rooms are so small, you can't open a large suitcase.
Aircondition is so loud and weak, it won't freshen the air but you can't sleep, so loud.
There are strange bugs, you better turn off the light and try to sleep and not to think about it.
The worst is what happened to me: During the first night at 4am i had to use the public bathroom on the floor. My doorlock wouldn't open again. So i had to walk down in my pajamas to the front desk. Nobody was there. I was quite desperate. Would I have to sleep in the hall? I walked around, nobody to be seen. After some time i came back to the front desk. I was given a new key card, which didn't work either. So I had to change room, meaning i had to pack my luggage and move. The new room had an even worse air condition.
All this happened after a long flight, in the middle of the night. So I asked for a reduction. I was offered a reduction of $50 only.
The problem is, the reduction was never paid. Also when I checked out they refused to acknowledge in writing the amount of the reduction and sign it. So they planned not to pay right in the beginning.
To me this is unacceptable behavior, you don't want to deal this these people (on top of the awful rooms and overall setting).
I recommend to stay away from this hotel at all cost. | 1 | null |
overcharged
booked on wyndam web and was overcharged upon arrival! good luck talking to a real person to rectify situation...spend the extra Hyatt Holiday in or Marriot | 3 | null |
Good central location
The Doubletree Times Square is in a great location, has good customer service and our suite was clean, well equipped and comfortable. The only negative was how dark the lobby and the restaurant were. I love a lot of light and although it appears as though they have windows, it was still very dark. This might be a temporary thing as I saw scaffolding on outside of the building so, perhaps that was keeping the light out. | 3 | null |
horrible nasty
This hotel is nasty, dirty, the walls are so thin you can hear everything not to mention the traffic of the main street does not stop all night long. The bathrooms have not been remodeled since the 1920s, and the carpet is black from all the dirt. Holes on walls and a sinck hole infront of the bathfoom floor. The pictures posted on their web page are missleading. I booked 2 nights but after one night of not been able to sleep I could not wait to get my things and get the hell out of there. I was totally grossed out. Of course the unfriendly clerk was not able to give me the money back. Whatever I rather slept in my car that staying there one more night.
Do not stay in this hotel!!!! | 1 | null |
Everything is first class
I organized fundraising events at the Hilton as part of a conference going on next door at the George R Brown Convention Center. This hotel is visually stunning. Everyone was taken care of -- the valets and bellmen were always smiling, check ins were quick, and the rooms were clean and nice.
The staff who organized the events were top-notch -- there was not a request too big or a detail too small that they did not take care of. Everything was flawless. I highly recommend this hotel and all of its wonderful staff. | 5 | null |
Great Stay - Bad Shuttle
The shuttle service jsut keeps getting worse. Hotel is undergoing renovations and looks great. Love the Hampton Inns and this was is friendly, safe and great location. On the other hand - the shuttle runs 5 min and 35 min past the hour. Our driver - needed a bath and haircut, left the van inside dirty not only his fast food meail but wrappers all over the floor. No hello in the morning - airline and that was all he said. Did not wear his seatbelt - just a mess all around. Now the driver who picked us up-- called and was told a few minutes - 30 minutes later - the usual how was your flight - van is dirty and he was just finishing his meal from McDonalds - no wonder we waited - he made a pit stop. Was not real thrilled standing on the cold. This is a regular occurance with the drivers at this hotel. | 4 | null |
Convenient location to explore Hollywood
Our one bedroom room was quite spacious, clean, with kitchen and eating area. No frills, but nice. And the A/C worked great! The building is set up like a "Melrose Place", an older apartment building surrounding a central pool.
The staff was excellent and provided intuitive instructions to us to travel around LA WITHOUT a vehicle. We got recommendations on taking the metro to Universal Studios, the express bus to LA County Museum/La Brea Tar Pits. And were offered shuttle/taxi options which proved perfect to/from the airport. Better yet, the perks of this place were the free dvd rentals and the 24hour free snack list which my 9 year old son took full advantage of. At one point he and other kids in the pool shouted out to the concierge for snacks. In just a moment, a staff person was at poolside taking requests from the kids for popsicles. Have never witnessed this before!
This is one of those rare hotels that is reasonably priced, maximize a superb location, and you would have never heard of unless there was tripadvisor. | 5 | null |
type of place you only stay once
on the surface this place looks ok. clean grounds, clean rooms,comfortable beds. but actually checking in reveals a disaster. i want to blame the arrogant,snide gen mgr, a mister robert schreier. but the 'guest relations' people at corp level made me think their policy is to deceive and grab your money. like all red roofs, the internet is barely functional and the lodgenet tv is channel sparse and a pain to use. on 2 occasions in one night, there was no running water for 1/2 hour at a time. the AC/heater did not work properly. i saw several live or dead cockroaches in my room. the ice maker on 3rd floor didnt work, the mgr was unaware and indifferent to all of it. we booked thru an agency and couldnt get a refund after check-in, and the mgr rubbed our noses in it. if thats ok with you, go for it. if not, there is no reason to stay here, there are perfectly acceptable options right down the street. by the way, no continental breakfast, and you pay extra to rent a fridge/microwave. the mgr is rude and arrogant. if you like to feel like someone duped you, grabbed your money, and laughed about it, knowing corporate has his back, this is your hotel. i live in hotels 365 days/year and will never spend another nite in a red roof inn, barring an apology and a refund. thank you for reading this. | 1 | null |
ramada Los Angeles stay
the staff was very good. rooms were motel-like, old, ripped chairs, ants in bathroom. bedding old. I would not recommend this hotel to anyone I like. | 2 | null |
Good Location
Just returned home from a 6N stay. Hotel is well located - a few minutes walk from a subway station ( with many lines running thru making for easy transfer ), minutes walk from Times Square yet quiet enough for a good rest at the end of the day.
The queen bed is comfortable and the room comes with a well equipped kitchen ( microwave, pots and pans, toaster, can opener, a large fridge, coffee maker, utensils etc ). Free coffee is available at the lobby. There are many places for food with a few minutes walk from hotel.
Reception staff is friendly and helpful. The room is small though with no in-room safe.
Going to JFK airport is easy and cheap - E train (from the nearby subway station + JFK airtrain) - cost US$5 ( for the airtrain fare only as we had bought the 7 day pass for unlimited rides on the subway ).
Certainly would recommend for a stay here when in NYC. | 4 | null |
Location, location
Location is great , you are near downtown and have good freeway access. Rooms are large, not fancy but functional. Bedding is excellent. Breakfast is below par, but there is a great Denny's next door. | 4 | null |
Cheap for a reason
I had read the reviews, which had positive things to say, but all pointed out that the rooms weren't new or overly clean. So we thought we knew what we were getting ourselves into. But when we walked down the dark, dank hallway on the 2nd floor and opened the door we were shocked at how dirty and rundown the room truly was. The mysterious streaks on the wall as soon as you entered the room weren't as alarming as the diry carpet in the living room area. It was obvious that it hadn't been vacuumed in quite a while as it looked dirty & stained and there was still a couple of dead bugs in the open. We went to check the bed for signs of bugs (something we always do when we stay in hotels) and found some mystery stains that appeared to be blood on the bed skirt. At this point i didn't even want to go near the bed. Back to the living room we went, that's where we saw another very large mystery stain down the drapes and something splattered & stained on the desk lamp. We were tired from being up early and traveling but there was no way we were going to sit down on the old, ripped up, dirty couch in the living room. We went to the balcony to discuss what we should do and noticed that the balcony foundation is cracking and looks to be seperating from the building At this point we called the front desk.
We asked if it was possible to change rooms and detailed the dirtyness of the room and while the staff was nice they also said the quality of the room is reflected in the price. They had the cleaning staff show us another room which was amazing, this one was bright and cleaner. Our room didn't even have a window in the bedroom. We called back to the front desk and said we would move to that room, but were then informed that we weren't supposed to see that room because it's not available. Once again the cleaning staff had to come back to our dirty room and take us to see another room. Up to the 5th floor and to a room that was smaller, but nicer and bright. It kind of felt like a cabin. By no means was this room super clean or perfect, but it was way better than the other rooms. Plus when you step out of the room you don't have to walk down the dark halls that the other rooms lead to.
The dirtyness isn't just due to lack of cleaning, it's also due to not cleaning properly. You can see where they use cleaning products on walls but they don't wipe it down completly. So you end up with a wall that's half dirty and then streaked with green cleaning product.
After all that negative talk let me mention a couple of good things about Hollywood Hills Hotel:
-- Staff are super friendly, and not in a false way. Very helpful and pleasent to deal with.
-- Free snacks. Every night before going up to our room we'd stop at the front desk and give them a list of sodas, candy and snacks that we wanted. No matter how much we asked for they never gave us attitude or said no. Why can't every hotel offer this?!
-- Free shuttle up to the property. Walking down the hill for breakfast every morning was easy. After wandering Hollywood for 12 hours the thought of the long walk up hill was not something we looked forward to. But if you stop at the front desk they'll have someone drive you up.
-- Great location!! Lots of things to see & do within a short walking distance, and close to public transit to get you around.
-- The view from our room on the 5th floor was breathtaking, day & night.
If the owners were to replace some furniture, clean the carpets & walls, and make sure their cleaning staff was properly trained, the Hollywood Hills Hotel could be an amazing place to stay. | 2 | null |
Slow elevator, awesome location
The hotel itself is old so expect some differences compared to modern hotels. The room itself was very small but seemed pretty clean. The window in the room is super small too so if you are claustrophobic maybe go elsewhere. The elevator was the one thing that almost drove me over the edge because it was so small and so slow. The hotel location certainly makes up for all of this. You are right next door to a dunkin donuts, starbucks, and 7-11 so any of your coffee/breakfast/snack needs are taken care of. Less than a block from Michigan ave made for such easy sightseeing days. I was able to easily walk to restaurants, shopping, and the double decker bus tour has a stop nearby. The staff was nice and I didn't have any issues. I would stay here again. | 3 | null |
Slim Pickings
I have been traveling to Memphis for a year and stayed at the Hilton Memphis. Sadly, there are not alot of decent hotels outside of downtown. The best part of the hotel is the gym.
The drinks at the bar are bad. The hotel rooms are average--a few of a clicking noise in them. The rooms are not as clean as one would hope. | 2 | null |
Convenient Location, Large Rooms
Stayed in this hotel over the weekend with another couple for a NYC night on the town.
We reserved two king rooms and upon arriving we were told that they were out of king rooms, but they could put us in a two bedroom/bath suite. We were pleasantly surprised by the space the suite afforded us, especially for NYC. We had a large apartment style room, within walking distance to everything in midtown.
I would recommend this hotel for its convenience to the cultural "stuff" as well as space. | 4 | null |
Good Location - Rooms Need Updating
Firstly - important to say I was staying here on points. If I were paying I think the review would be a little different.
The hotel has a great location and is definitely the right place to stay if you want to be right in the centre of New York.The new lobby is lovely and nicely decorated but the rooms themselves definitely need updating. They are relatively large for New York but the items in them, particularly the bathrooms, need a refurb. We had a faulty bathroom door which wouldn't close properly.
Stay here - but get a deal. | 4 | null |
staff great but problems with the room
We spent 4 nights at the Fitzpatrick, the hotel was well placed just across the road from grand central station and 10 min walk to times square, the staff were very friendly and helpful and really seemed to care for our welfare can't fault the service. The one thing tha let our staydown was the room. The bed were very comfortable, but unfortunatly the air conditioning unit in the room was broken so we had an freestanding unit pumping away in the room, which was noisy when trying to sleep and meant that we couldnt get to the side of the bed easily so had to climb across the bed when we wanted to get out. The main problem we had was that on the second day we were there the safe broke with all our money , passports etc inside. We reported it at 9pm at night but it could not be accessed until 7am the next morning , when they tried to open the safe the next morning the key did not work so they took a crow bar to remove the safe from the cupboard and an angle grinder to open it. At 10.30am we eventually got our passports tickets, money etc. We were given a cooked breakfast as way of apology and the staff were really helpful but it did cause a lot of stress, visions of no money or passports! and I was told this was not the first time, the handyman was a dab hand at breaking into these safes and the old safes have not been replaced although they know there is a problem, they only replace them them with the new ones after they have gone wrong. Luckly for us it happened on the second day as if it had happened on the next day we were leaving at 6 am for the next leg our journey and would have missed our connection. | 3 | null |
Beware the south-facing rooms, unless you like it hot
Upon checking into the Sheraton, we turned the A/C all the way to high, went out for three hours, and came back to a room that was still hovering somwehere around Purgatory. The bulilding engineer clocked the temperature on the inside of the south-facing glass at 141 degrees. No wonder the feeble A/C couldn't keep up.
Moving to the north side helped quite a bit, but we still needed a table fan to keep air flow at night and to drown out the street sound. Rooms and hallways show their age.
On the plus side, the employees are universally well trained and friendly. We have nothing but good things to say on that score. Parking was included in the $119 rate (a special rate for the LA Travel Show), which saved us $28/day. | 3 | null |
Trapped in a smoking room
Booked a nonsmoking room and was told "sorry" we only have a smoking room tonight. Just so you know, this is not a third party booking but a corporate full rate room. I have tried for three days to change rooms-the present room REEKS of smoke in the carpets, furniture and bedding. Window don't open. Despite my pleas to change rooms due to allergies not one staff member has responded to my request but each has pushed it off to another shift. This room is absolute health hazard and will be reported to the department of health as soon as I find the number! Such a poor response to a simple room change request is not a Hilton level of service. avoid this property if you have any aversion to smoke and poor service. | 1 | null |
others must be better
Ridiculous to struggle to get food and internet at an international hotel chain in 2012. Must surely be the only place in san francisco where they don't understand the internet. it took an hour to get my macbook connected on arrival by which time the restaurant and bar had closed. What time do you think that might be? Not the early hours of the morning, but 10pm. I'll repeat that. No food or drink after 10 pm! (prompt, too; the staff were rushing away on hte dot of 10, symptomatic of the lack of care for customers at this hotel. "There's a Denny's in the next street" said the receptionist. This is not the service you expect for Holiday Inn chain prices. Breakfast service variable - some staff wonderfully hospitable, trying hard to make up for obviously uncaring and incompetent others. Reception staff disinterested. I'd hate to think there was a worse hotel in San Fran; it was my first and last stay in a Holiday Inn, too. | 1 | null |
Fabulous Stay!!!
great location for everything. lobby was a little warm and dark, but it was okay. The bed is queen sized but it seemed a little short. I am 5' 11" and unless I put my head on the headboard my feet hung off the bed. | 5 | null |
Disappointing
I have stayed at a number of Hilton Garden Inns over the last few years. Usually you know exactly what to expect - good service, decent breakfast (not free unless you are Gold or Diamond Hilton member), and a serviceable evening meal and a bar that has a limited wine selection.
This one had all of the above except the service was only tolerable and the breakfast was not as good as you find at most HGI properties. The front desk staff was pretty disengaged from the customers - they seemed more interested in serving themselves and quibbling over who was doing what task than anything else.
To top it all, I felt like the property was not up to Hilton's usual cleanliness standards. It's not that it was dirty - more like grimy - lots of stains in the carpets and the Lobby area. There is a Hilton nearby, and the next time I stay in this area I will be moving up the street. | 2 | null |
Great location
This hotel is in a great location, only a 5 minute walk to Times Sq. but also far away enough to still be quiet. Quite a few nice restaurants in the local vicinity also. Staff were always polite and friendly.
We stayed in a Executive King room which was very spacious, clean, and in good condition. WiFi was included in the room rate for this room which was great and the ability to securely print direct from my laptop in my room to the business center downstairs, for free, was very handy. The view from our room was pretty good as there were no other tall buildings in close proximity.
My only real criticism of this hotel are the very slow lifts which are tiny. We were on the 12th floor and between the lifts usually being full or the fact they move so slow and end up stopping on every floor because so many people are still waiting to get on, it can take 10 minutes from leaving your room to finally get down to the lobby. After spending 9 days here it was getting very frustrating.
All up we really loved our stay at The Belvedere and can highly recommend it. I would definitely stay here again, just wish they could do something about the lift situation.
If you stay here try to get as high a floor as possible as theres more chance of the lift not being full when it gets to your floor on the way down. | 5 | null |
Hooker Hotel
My wife and 2 kids and I were in San Jose to see a concert, checked in, the woman at desk was friendly. Room was clean. Leaving the room at 7 pm, there were 5 police cars in the parking lot with a man in handcuffs. I was informed by a police officer this was a "hooker motel, and the man being arrested was a pimp, and we might want to find another hotel." When we arrived back at the motel at midnight it was quiet. At 2:00 AM were were awaken by a group in the room next door who partied very loudly until 3:30 AM,there was no attempt by management to quiet them down. In the morning when packing our vehicle to leave. It appeared that there had been 6 people staying in the room adjacent to us. I would not recommend this motel. | 1 | null |
Embarressing
The only thing this hotel has going for it is the location. I was "upgraded" to a better room because they overbooked. Well then I thought I was in for a treat. I walked in and was greeted with a room that didn't have a light switch but had a hook that was attached to a switch to turn on the flourscent lights. Of course I didn't turn on the switch because it looked rigged in some way that is unsafe. Then in the morning I took a shower and there was no complimentary shampoo, every place I have ever been to has shampoo. Well then, I take a shower and the water goes from hot to cold in an instant, so I adjust it and then goes changes again. This happened the second time a took a shower too.
I also have pictures of the room to prove the quality of the rooms.
The shower had cracked tiles and was dirty. I have been to old hotels and they still manage to be clean and well kept. Then when my husband's key didn't work and I went to look through the peep hole to see who it was I saw that there was a hole stuffed with toilet paper as the glass for the peep hole was gone. All that was keeping me safe from someone to break in was a piece of toilet paper. It was a good thing that I noticed that on the last day otherwise I would have asked for a new room. There are other hotels that are in this price range had really care about their establishment and still are in a good area.
In addition, I woke up one morning because there was fighting in the hallway. Apparrently the maid was yelling at a guest because she didn't believe the guest that she had enought towels and had been up there on a few occassions. She threatened the guest that she knew how many towels were in there and she was going to start to mark them in some way to keep track of them. This was at 8:30 a.m. and to be woken up because of stupid towels was ridiculous. | 2 | null |
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