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Nice Hotel, but there are nicer places in Jacksonville for Less
My family and I stayed here this past weekend and had a good overnight stay. We had a riverview balcony which was nice and the room was fine, but you could tell it was an older hotel and had that older "feel" too. The bed slept fine and felt newer and the room was ample. The front desk personnel were friendly and professional, but like other reviewers have said I had trouble reaching someone by phone when trying to call customer service too. It took me about three attempts and letting it ring a lot before someone picked up. We ran into multiple employees at the hotel and each one greeted us politely and professionally and was pleased with their level of hospitality. The bathroom shower could use a good scrup down as you could tell the age was taking it's toll on certain areas. I've stayed at about 5 different hotels in the Jacksonville area recently and would rate them based on my experience as Staybridge Suites #1, Hotel Indigo #2, Holiday Inn Jax Beach #3, Crown Plaza #4, and Quality Inn at the Airport #5 of the ones I've stayed at. All were fine, and realize the Crown Plaza is geared more towards the higher end level of customers, but you can get more for your money and a newer, nicer hotel elsewhere. I would have rated the Crown Plaza about equal with my stay at the Holiday Inn at Jacksonville Beach if the price was less. We ate at the hotel restaurant as well for Breakfast and it was fine other than the Waffle and Pancake Batter was horrible. I can't understand why so many hotels buy substandard batter and syrup when it is so cheap to buy quality batter at SAMS or elswhere which would easily pay for itself in a good breakfast experience and make you want to return for breakfast again in the first place, but if I do return and get breakfast again it will be without the nasty waffles or pancakes until they address this issue. Everything else on the breakfast buffet was good and it costs about $13.50 per person. They also have room service at reasonable rates as well. Also, Valet parking is $14 a day and self parking can be as high as $10 a day at this hotel so be prepared for that. If you are in the mood for high end eating for dinner there is a Ruth's Chris Steakhouse in the hotel as well. This hotel is pretty much in the center of Jacksonville and you can easily get to pretty much everywhere you would want to visit with 15 to 25 minutes assuming traffic is not an issue. Also, if you've never been to this hotel I recommend you checking in and then go self part under the hotel and then take your bags to your room because the elevator goes down to the parking garage under the hotel and you don't have to pull everything through the lobby. | 3 | null |
just ok
one of the furthest out of the airport hotels but free shuttle though it just runs to a loop and not a discernable timetable. Lobby is deceptive as the rest of the hotel which we saw and our room was tired and somewhat dated though large. However very good and comfortable bed and pillows. Restaurant was above average. Hotel staff very helpful | 3 | null |
Horrible
Not only was there stains on the sheets & toilet, but the bed was hard as a rock. The toilet paper holder was broken and apparently neglected by the housekeeping staff. The front desk wanted to charge us $20 to send two postcards - in what world is that logical??!! EVERY other hotel mails postcards for free with no hassle. I will never stay at a Ramada again. Disgusting room with terrible customer service. | 1 | null |
Budget trip to NY
If you are on a tight budget and are looking for a good place to stay in NY ,the Mayor Hotel is an ideal choice.Situated on the Lower East Side in the Chinatown area it is close to a subway station which gives you easy access to midtown Manhattan.The hotel was clean and well run,The "breakfast room" is situated in the basement and doubles as the hotel laundry and I would have liked more choice of breakfast.
One of the best features of the hotel was the staff who were very kind and helpful, | 3 | null |
Excellent stay
Stayed here for business recently...had a little trouble finding the parking garage entrance (a better description on the website would be helpful), but other than that everything was great. Very nice concierge lounge, great food, spacious rooms...and the bed was one of the nicest I've slept in for quite some time.
I didn't get a chance to check out the pool, gym, or restaurant this time so I can't really comment on those. | 5 | null |
really
the room was bad the front desk lady was rude when i was making the reservation she was just rude no respect like she was just yes yes yes never said have a good day just hung up after every call. the room was hot i called about the air no answer. the shower water was cold again no answer. i was very unhappy i would never stay there again. evry thing about that stay was bad nothing good. i would rather sleep on the streets in downtown ft.worth then stay there again.they have a little box tv the picture was bad the cable sucked. they said we have breakfest but really what they had was some 8 day old danish and coffee with no creamer | 1 | null |
Really Bad
Really worst customer service, lousy front desk staffs, slow performance, can't even greet customers, noisy environment, worst wireless service...and so on... | 2 | null |
Faced unauthorized charges from Sheraton Midtown -Times Sq.
Hello all, I stayed at this hotel for 9 nights. The room given was of good quality however service wasn’t upto mark being 4 star.
The Hotel is a 4 star starwood hotel, but comparing to the 4 stars I have stayed around the world esp in the Middle East, this hotel has not kept it up to 4 star mark. Service staff were not warm however, there were 3 girls who kept going on shifts who were completely opposite -they were very warm and offered great assistance when asked.
The hotel charged me USD 20 before arrival (I gathered they wanted to check if my Gold credit card is authentic) - and that was the last time I saw those 20 dollars :(.
The hotel charged me for the whole stay right on the second night. Dang! Unexpected and rude. I ignored and said I owe them this anyway, it can be forgotten.
On the 5th night the hotel charged me USD500. Completely *unauthorized*. I enquired and the Concierge promised to revert. I stressed I wanted to talk to Finance Manager. The Fin Mgr left a message for me via concierge staff saying these are taxes and will be reimbursed after deducting room service / mini bar. Mini-bar? Firstly I dont drink secondly the mini bar was tiny with limited options.
Anyway, at check out time they settled some 120 dollars for restaurant dining and promised to reimburse the remaining 200-300 dollars to my credit card. Ever since that day I haven’t since seen those 300 dollars :(
So basically they charged me USD 320 which I have not authorized at all and they bagged them for free. Now I know where some hotels make their other income from.
My advise is dont trust the Hotel with your credit card details. Just cut them a cheque or pay cash. Be careful with your credit card. Thank you for reading :) | 2 | null |
Not even worth rating, -5
My husband & I stayed here a couple of weeks ago & were severly disappointed. First....we arrived in a lifted 4x4, they suggested we park 3-4 blocks away (they're not prepared for that even though we were in Seattle, really?). Second....they went ahead & accepted the truck, the valet could barely drive. Third....they say wine reception HA, they had wine glasses & no wine. Fourth....our room was so small (even when they said it was the largest they had) there's no way we could both move around at the same time. Fifth....when I went into the restroom there was dried blood on the door, can you say Bio-Hazard (gross). Sixth....I went down to retrieve something out of our truck only to find it with the passenger window down & every door unlocked (we had 2 Co. laptops in the backseat along with other professional goods, no to mention the truck itself). Lastly....when I brought the truck issue to the clerks attention, the best they could do was offer a budget breakfast from the in house coffee house. The next morning upon checkout I informed the manager on duty of ALL the complaints, he replied that the regional manager would be calling me about our aweful experience at their facility, 2 1/2 weeks later I still haven't heard from anybody! Don't waste your time or money. The best thing about this place is it's an easy walk downhill to the pier & all the wonderful things it has to offer! Good luck walking back uphill! | 1 | null |
Nice hotel, great location, hit or miss on the staff
I stayed here two nights on business. It's a full-service hotel in a great location (Union Square/Downtown) with tons of shopping & dining. Saks & Macy's are just one block away, great sushi, Indian, Thai, pub food, etc. all within a block or two. Cabs are very easy to come by. Nice lobby & decor (marble & columns & such). There's a small bar with seating both inside & on the sidewalk. It's open to the lobby & doubles as a breakfast area serving baked goods in the morning (for a fee - this is upscale & NOT a free breakfast kind of place). There's a restaurant visible to the lobby (glass wall) that appeared to be upscale dining - I didn't check out the menu. No valet is available, so I don't know what you do for parking if you bring a car as there doesn't appear to be any nearby. Garages? A business center with two or three workstations is available downstairs near the elevators, including a printer. The rooms are small, as is completely expected in an older hotel. Beds & pillows are comfy, linens are decent, but I thought the comforter was a bit thin. There did not appear to be any deferred maintenance issues & they definitely keep this looking nice. I liked the room decor - it was old-school class with modern touches married together perfectly - understated elegance done quite well. I requested a room facing the street as I like to hear the trolley bell (it's right on the trolley line), street musicians (LOTS of that), & street noise, but be forewarned that if you are a light sleeper or need peace & quiet, you DO NOT want to stay on the street side. It's noisy at all times of day & night. The other side should be just fine. The bathrooms are tiny with pedestal sinks. The main issue I had with the bathroom was that there's no counter space or shelving on the sink side - shelves are above the toilet, which makes getting ready a bit less convenient. Rooms have free wifi that's pretty fast & reliable. Window opens only a crack, and you have a window unit AC/heater. There's no gift shop in the hotel, but there is a little store just across the street that will have the basics a traveler might need. Room service only goes 'til 10 PM, and there's no late night dining. There is a mini bar with snacks, soda & alcohol in the room, as well as an in-room safe & a decent desk. Staff was hit or miss. I found the front desk staff to be very helpful & extremely friendly. Half of the time, there was no doorman to be found. They have one, but when I came & went (which was often over a three day period) he was rarely at his post. I think this may be because he doubles as a bellman, so may be gone at times hauling bags, but this is just a guess. I think they need a separate bellman and at least two people at the door. The waitress at the bar was fine at times, at other times snippy. When they were closing up (at 10 PM mind you), we were sitting outside at the sidewalk tables & basically invited to leave while we still had drinks. If you sit outside, you'll be accosted by panhandlers about every three minutes - they are mostly friendly but very aggressive with their efforts. I noted other hotels & restaurants had large men stationed outside who kept the pandhandlers from bothering patrons, but not so here (another reason they need two people at the front door). Overall, a good property, a decent stay, but it didn't wow me. I would stay here again. | 3 | null |
Disappointing experience
Travelling round the world in a lot of 4* and 5* hotels I truly can’t understand why the Westin Cadillac in Detroit is such high-rated at Tripadvisor. It was a disappointing experience from check-in during the stay and also checkout.
Check-in: I reserved a room with King bed months ago paid with SPG points. Receptionist wasn’t able to find the reservation. Than we got the keys and went to our room. “Surprise” is was with 2 single beds.. Went down to the reception again and requested the room we reserved with king bed (or at least ONE bed). It took a lot of time – be aware we arrived from Europe after 10hour flight and approx. 15hour travel time in total – and we just wanted to get to the room and relax. So we waited again at the bar and the guy from the reception brought us the keys for the new room – upgraded to club level. Sounds good but was not. Smelly floor, small and dark room with “view” to the opposite wall. We decided not to change the room again (reception guy was not friendly at all and because we already saw 2 rooms the hope that one would be better was gone) and better to leave the other day and look for another hotel. So we checked out after 1 night at the Westin instead of 4 nights as planned. Reception wasn’t interested in knowing the reasons why we are leaving earlier – again not very friendly attitude. At least SPG got me some points back – but also paying for 1 night is one night paid too much. | 2 | null |
Not impressed...
I've only stayed 1 night thus far, and, already, I'm not a fan. First and foremost, the bedding situation is terrible. Instead of a fitted sheet and a duvet cover, they simply slap flat sheets over the bed and around the comforter that obviously isn't washed in between guests. As soon as you move the covers back, the flat sheet on the bed and the two around the comforter start to come undone. GROSS! Given how much you have to pay to stay here, you'd think you wouldn't have to worry about getting tangled up in a dirty, stanined comforter when you sleep. Additionally, the hotel lobby is a zoo constantly, and the staff isn't particularly quick or friendly. The area of town is not great either. I'm a loyal Hilton patron, but I wish that I didn't have to stay in this hotel for the remainder of my trip. | 2 | null |
Wonderful Hotel!!
Love this hotel- We traveled over the Resurrection Sunday weekend and it was a great trip. I read several reviews that spoke about the hotel being too dark but we didn't think that it was TOO dark but thought that this was a lovely aspect of the hotel. It was quiet and somewhat romantic- the service was awesome especially James on the the valet/bell staff- he was the BEST!!! He gave us several recommendations on restaurants and things to do- remembered our names and was very helpful. I agree with everyone else that said paying $30 a night was too much for parking but the valet staff gave us a great suggestion on places that we could park. We parked at the Houston street garage that was $10 a day and it was only 2 blocks away- a very easy walk. This hotel is in an awesome location and we spent a little time on the Riverwalk but did most of our walking to the sites above ground. It's right down the street from several bakeries and restaurants and within walking distance of all of the sites. GREAT HOTEL, STAFF & LOCATION- I highly recommend! We would love to visit again Memorial Day wknd depending on the specials | 5 | null |
Mouse
We had a mouse in our room. My girlfriend called the front desk to see what they could do about it and they told us they could give us free WiFi and breakfast. I thought she was kidding when she said this, unfortunately she was not. We asked for a new room and they said no. I called back and said we were leaving and they magically had a room open up, also I got a nice dose of attitude from the woman on the phone from the front desk as if I did something wrong. We left and will not be back. Its unfortunate that they ended what was a great night at my friends wedding. I guess we were lucky that we lived so close as opposed to if it happened to family members that traveled for hours to get to there. | 1 | null |
Great location, fun lounge
You can't really ask for a better location. I got a great deal on the room because the lobby was being renovated, so I was thrilled with the quality of the room, etc. The lounge on the top floor is fantastic, especially at sunset. | 5 | null |
Location, location, location... oh, and a heavenly bed.
Just returning from a 5 day New York city experience with the family. Staying at the Westin was overall exactly what we had hoped for. It is right in the heart of everything Times Square... theatre, restaurants, tours, and of course Times Square itself!
We were staying on one of the higher floors which provided a great city view and as mentioned, the beds are great. We were traveling as a family of four, so maybe a little squishy at times, but overall fine. There were 2 double beds... of course queens would have made the stay perfect.
Overall - good service, the right convenience of the location and a comfortable stay. Well done! | 4 | null |
Rude Front Desk
I have stayed at this particular Days Inn many times with my fiance. This stay was very uncomfortable. We were NOT greeted as usual and when asked to check my Travelocity online, I was told I had to be a guest first. being that the front desk personnel was very rude we were gonna book a different room at the Days In Metro Center instead. I booked my room and not once did we receive a smile or any good customer service whatsoever. Many of the other guests were making comments by the poolside later in the evening regarding the office staff. They had received the same treatment as we did. Also the room where we were put into looked like it had not been cleaned well. This location is perfect for us since it is close to downtown and I work down the street at Tiaa-Cref by the Biltmore. Shall I stay elsewhere?? | 2 | null |
Nice place to park your head in the burb's
Not our first choice in Charlotte - but it will do. In town for the Giants game and the downtown hotels were full. Picked Hyatt Place as it was near the airport and a great value. Located in a corporate park it has a decent sports bar across the parking lot. Rooms were new and clean, staff was great and breakfast included. All in all a decent night. | 3 | null |
Cheap amenities
While the hotel was beautiful, this isn't worth it. We paid $500/night but didn't get even the most basic of amenities like a paper under our door or coffee in the room! Even Holiday Inns give you a USA today and a coffee maker! Plus, the service was useless when it came to making reservations. They were very nice about it, but never made the reservation we asked for for dinner, and then screwed up a taxi we had requested. Very frustrating because you don't expect this at such a high-end hotel. | 3 | null |
great location, pricey
great location for exploring the riverwalk. if you brought a car, free overnight parking is found
nearby at the street 'paid parking' areas (found a spot 4 blocks away near soledad & pecan). The riverwalk can be noisy at night on weekends. Internet access in room is spotty. Great food across the riverwalk at Ostra, with many gluten free options. | 4 | null |
Not Your Ordinary Super 8
First off, normally I avoid Super 8s when travelling, but after reading the Tripadvisor reviews and doing some of my own additional investigating, I can honestly say this particular Super 8 is a rare exception. Front desk service was outstanding. Breakfasts were equal to anything I have had at Hampton Inns or other hotels of that standard.
I was especially impressed when at 4:30 A.M. we had to check out for an early flight. The night manager (sorry, but I have forgotten his name) politely opened the cafe for us and offered coffee, juice and muffins to go. The cafe opens at 6:00 A.M., I believe, and although we did not request this special service, the consideration on the part of the night manager was entirely unexpected and certainly worthy of our thanks.
The only downside was the noisy pool party two stories below our window, which kept up until the early A.M. Sunday despite what I suspect were numerous complaints.
Overall, however, this hotel is excellent for those who know the Austin area and don't mind being a bit off the beaten track. Can't beat its proximity to the airport without its actually being at the airport.
As a frequent traveler to Austin, I will definitely stay at Super 8 Airport North again. | 5 | null |
Avoid this hotel
The only people who will provide a positive review will be the ones who stayed in the Marina Tower. Before our stay I called to ask about the differences between the Bay & Marina Towers, room types and differences between traditional & deluxe. The front desk staff failed to tell us that the Bay Tower used to be a Ramada and was located over 2 blocks away. The spa, nice fitness center, Starbucks, restaurants, etc as seen and noted on the website are ALL at the Marina Tower. We were traveling as a group of 8 families and had all booked to stay at the Bay Tower based upon what we were told by the front desk. Unfortunately, our group ended up being split between the 2 towers The rooms were nowhere near Starwood quality at the Bay Tower. I didn't get the room I paid for..... the bathtub dripped and was nearly full of water when we first checked in. We thought someone was already in our room and geting ready to take a bath.The front desk staff and valets were rude and clueless. My deluxe view of the water looked remarkably like the parking lot. Maybe because it was the parking lot and NOT an upper floor room for which I had piad extra. Of course, the view of the parking lot was better than the disgusting 1st floor rooms they tried to get us to stay in. Dirty, damp and smelled like cigarettes. I don't even want to know how many health code violations were being committed in that room. All of us in our group were charged higher rates - I'm glad I had printed out copies of the reservations and kept the e-mail confirmations as well. HUGE disappointment. Not even the satellite-Starbucks could get it right. I knew it was a bad sign when I ordered an iced tea and the barista asked if I wanted it hot. If I could rate this hotel experience lower than a 1... I would. | 1 | null |
Great location
located one block from fisherman's wharf. multiple muni stops are within easy walking distance (bus, cable car, and street car). the room was average sized without mini frig/microwave but did have the single cup brewing coffee maker also had a decent sized safe. beds were fairly comfortable. room was clean. employees were friendly, always saying good morning. no view from our room but we didn't spend alot of time in it. the concierge was knowledgable but did try to sell us on an alcatrez trip saying that it was "sold out until july 31". kids did complain about the internet access but, again, that was not a high priority for us. Still can't believe we paid $230 for a 2 double bed room that was just an average room. We bought the muni passes (clipper cards) at walgreen's across the street and was able to park the car and not use it til we left. Parking at HI was quoted at $45 per night but we dropped off all our luggage and parked across the street at Anchorage Parking for $25 per night. The muni passes were great to use BUT the day you buy them is considered the "first day". It does not go by a 24 hour clock. We bought our 3 day passes on friday afternoon, thinking they would be good until monday afternoon but they expired on sunday. we tried to use them on monday morning to ride the cable car one more time. Thank you to the cable car operator for giving us a freebie on the ride. We also bought a 5 day go san francisco card that allowed us to enjoy lots of things around town, including a day at 6 Flags in vallejo on our way home. Next time we go to sf we will probably stay in union square - prices are cheaper and it is really easy to get around sf with the muni passes. | 4 | null |
Great location. Everything you need.
It feels like coming home every day. Perfect location - just blocks from the Metro and from Georgetown. Bikes for rent across the street. Very friendly staff. Full kitchen and spacious rooms. Whole Foods at the Metro stop, Trader Joe's across the street, restaurants just a quick walk away. NO need for a car. Will definitely return. | 5 | null |
Filthy Rooms Crooks at the Front Desk
Made a reservation here, when I arrived they gave me a single instead of a double. They than gave me a different room. This is where it turns bad. The smell from this room as I opened the door was enough to make me gag. I dared to venture in and the rooms condition was as bad as the smell coming from it. There was pubic hair all over the bathroom and a clogged sink with moldy brown water filled to the top. I decided I didn't want to stay so I asked the front desk to refund my card and cancel my stay. They agreed. Here it is one month later and I haven't received a refund of any amount, and I keep getting the run around when I call, someone at their location... This is the kind of place that looks decent on the internet, but once you arrive on premises you realize right away this place is a dump. Unkept landscaping, rundown building, rooms in horrible condition. Why stay open? Absentee ownership!!! Shame on them! I would rather sleep in my car than this place... | 1 | null |
Three restless nights
I stayed in room 702, a strange wedge shaped room that was very nicely furnished, maintained and cleaned every day. The major issue is that it was next to a mechanical closet and all through the night, every 36 seconds, there were six to eight thumping noises from the pipes. These woke me several times they were so loud but could also be due to me being a light sleeper. At most I got three hours sleep each of the three nights stayed there.
This is also a very odd hotel. The only restaurant open at night is Garrity's, an extremely noisy sports bar which had decent food by the way. I prefer a quiet, higher end restaurant to wind down at the end of the day and read while I eat. Not here unless you want to partake of their somewhat limited and very overpriced room service menu.
I was there for two business conventions and must compliment them on the catering. It was excellent!
However, given the lack of sleep and lack of a quiet restaurant, this hotel goes on to my "Never stay again" list. | 2 | null |
What a View!!!!
Our stay at the Parc 55 was excellent. The view from the room was fabulous..the bed was really comfortable and the couch in the room was an added plus. Everyone was very cheerful and helpful.. only downside was the siren noise that lasted all night long. We were on the 24th floor and it sounded like we were in the middle of the street. The trip was one I will never forget. | 5 | null |
A so-so hotel
Except that it is a few blocks from LA live! nothing is "amazing" about this hotel. Their elevator needs a "major" check-up, after our "shock" for stopping in the middle for a few seconds. Their surrounding is very dimly lit, so its not as "safe" walking during night time..Housekeeping takes a whiiiiiilllllllleeeee........zzzzz......zzzzz......... | 1 | null |
Isn't anybody honest anymore?
We stayed at this hotel for a baseball tournament over the weekend of June 8th. My son left his wallet there (with no money in it) just his learner's permit driver's license. My husband left his iphone charger. My son realized he left his wallet before they even returned home and called but could not get an answer. 3 days later and we still have been unable to get anyone to call us back from lost and found or housekeeping. We have spoken with the front desk who says nothing was left in the room. This wallet belonged to my father who passed away 5 years ago and my son has carried it ever since; there was nothing of "value" in it. My husband says he knows where his charger was left, and yet either they don't care enough to return our calls or as the front desk says, nothing was reported found. It is so disappointing that they cannot at least return phone calls and secondly dishonesty is something I cannot tolerate. There are too many other hotels to whom I will give my hard-earned money that hopefully would be more forthcoming. | 2 | null |
Friendly Hotel Staff
Good location - within minutes to two different subway lines, Madison Square Park (where they have a Shake Shack), Eataly, and retail shops.
Small room - upon reading previous reviews, we knew that rooms were small and they are. However, the bed is really comfortable and the bathroom is of decent size. Due to the small space, the room didn't have a fridge which we thought would be nice to keep our water cool.
Friendly staff - they were courteous and helpful. Accommodated to our request for a quiet room (higher floor, facing the back). On our last night, we woke up around 1:30am to some partiers (it was the fourth of July) and had to call front desk about it. About a minute later, the noise eased so we were able to go back to sleep.
We would stay here again at our next trip. | 4 | null |
Pretty Mediocre
I stayed in a fireplace suite last January. All in all I had an average experience. The hotel shuttle was either out of service or unavailable and the one time it was sent to pick me up, it picked up someone else and I was left waiting in the cold until I called and they said they had already picked me up. Fortunately they at least covered the cost of the cab back. The room was pretty chilly even with the fireplace on. Staff was average friendly, but for a supposed luxury hotel, I would expect better customer service. I don't think I'd recommend this hotel to others. | 3 | null |
EEEWWW.
I am living in an alternate universe from the good reviews. This place is dirty, cheaply furnished, and tacky. Looks like a designer for "adult" films furnished it at the dollar store. The beds are comfy once you get by the tired looking sheets, and the black hair on my pillow. The furniture is chipped and dirty, the walls have marks, the carpet needs cleaning and is ill fitting with a big bulge running across the room. The guy at the front desk did not know if they had airport transportation. The coffee cups in the "cafe" are styrofoam. The "milk" for coffee is Coffemate. Thank goodness they had milk for the cereal, albeit, no low fat or skim. Nice shower. No mini-bar, but an empty fridge. No amenities beyond a teeny bar of cheap soap and shampoo, etc. fingerprints everywhere. When I was having cereal (no hot food included) in the breakfast room, which doubles as a restaurant and bar which does not appear to be open very much, the guy decided to sweep the floors around me and spray the tables. Then the cleaning gal turned on a mega vacuum right over my shoulder. Ugh. I would never send anyone here, and I am not prissy. Lots of cracks in the concrete around the sad looking pool. I've stayed in better no tell motels on highway 95. | 1 | null |
Great place and location
Stayed at this Best Western plus former wyndham hotel andt he staff is great, rooms are clean and the hotel is in good condition. They have a pretty good breakfast and ample parking space. Would recommend to others! | 4 | null |
Very noisy and no hot water
Very noisy, major construction going on at MSG kept us awake most of the night. No hot water for all evening, they gave us a breakfast voucher to make up for it, but the breakfast at Tic Toc Diner was bad - half done French Toast and weak coffee. Lots of bums in the area I guess because of the train station. Very small room, fine for 1 person but too small for a couple. Not recommended. | 2 | null |
home away from home
Starting at the front desk and continuing daily with the housekeepers all of the staff were friendly, informed and helpful.
The location is ideal to the medical center.
The LA fitness gym, about 500 yards from the front door is superb.
The rooms are totally quiet, perfectly clean, kitchens spacious, nicely furnished.
The in room entertainment selections are the nicest I have seen anywhere.
Thanks Holiday Inn Houston Medical Center, I can't wait to come back | 5 | null |
very good stay
we had a wonderful stay at sleep inn staff were great took us in when we did not have reservations we were there in oct 2012 and just had a bad exper at qulaty inn and had to leave we recieved a great rate welcome and very good two days i cant say enough about this place a little bit out of way for graceland but well worthh it I really hope the employees read this and remembers us no tatto back in ky | 5 | null |
Don't judge a book by it's cover!
We stayed in October for four nights. First impressions of the hotel were not good, but we were wrong. This hotel is very clean, and in an excellent location. Breakfast is also included, which is a bonus in NY. The hotel could probably do with some updating, but this didn't spoil our stay.
The staff were all very helpful and two in particular stand out - The lady on reception was absolutely brilliant - what a star, she was so helpful, and also the man serving breakfast was also very helpful and worked very hard. | 4 | null |
Disappointing
I had looked forward to staying at this Sheraton for quite a while. It is just north of Butler University where I frequently travel, and is attached to the beautiful Fashion Mall at Keystone Crossing. The lobby and bar/restaurant area is quite well done, and the front service staff are helpful, warm and friendly. After receiving our room key and elevator card to the concierge floor where we were staying, we were excited to see our room. Sadly, the key card would not work in the elevator -- this happened four times during our stay. I had to keep riding up and down the elevator to constantly change out our key card. (This was a common complaint among patrons). I asked the front staff if this problem happens a lot, and they said "Are you on the 12th floor? Then yes." OK, you'd think this is the one floor you wouldn't want to inconvenience your guests. The key also malfunctioned to open our room causing more trips up and down the elevator. Another problem was the signage in the hotel is small and misplaced. Try finding your way around the hotel or to the mall. It's like being in a maze. Get signage that makes sense! On the plus side, the bed was very comfy, thank goodness, since I was exhausted from trying to find my way around. The hospitality breakfast was also very good. Although the front staff did a good job diffusing the angry customers whose key card would not work, I would have appreciated a manager stepping in and recognizing my inconvenience -- perhaps by comping the over-the-top wi-fi fee. Next trip to Indy, I'll stay elsewhere. | 2 | null |
We were robbed - Literally not figuratively
We stayed at the Four Points on Saturday September 8th 2012, staying in room 418. We arrived at approximately 9pm, and departed at approximately 10am the following day. We parked in the 'western' parking lot of the hotel, near the Northwest corner of the pool.
During this time our vehicle was broken into and our possessions stolen from our car. The door handle assembly was forcible removed, probably using a crowbar or similar.
We reported the incident immediately to hotel security. The security officer - Morris Sampson - was amicable and empathetic. We requested that he fax the report to us, which he promised to do. Over the next few days we made three phone calls to the security officer to remind him to fax the report. He never returned the calls, he never sent the fax. After the third call, we spoke to the Hotel Manager - Patrick Sanchez. A difficult man to reach. His staff attempted to block access to Mr. Sanchez before we finally reached him. Mr. Sanchez explained that it was hotel policy not to fax theft reports to the customer who has been robbed (?). During our talk with him he rescinded that policy.
Overall the hotel is clean, the fixtures are dated, the bed comfortable. Under normal circumstances I would be writing a fairly positive review for this hotel.
But, just as a bad check in experience, or bugs in the bed can sour your opinion of a hotel; imagine how quickly being robbed will give a bad impression of a hotel.
On a purely personal, subjective note, as a businessman, if someone was robbed on my premises I would be horrified. I would reach out to them immediately, proactively and with a little humility. And thus the hotel manager fairs unfairly in this review as does the hotel.
With so many 'nice-enough' hotels to choose from, all around the same price window, a hotel needs to do something special for every guest. Being a hotel that you can get robbed at, makes this one a hotel to be skipped. | 1 | null |
The best hotel staff EVER!!
I am a needy guest! Robert, the manager was friendly and accomodating (he checked me in my first night) Verna, the front desk clerk was on top of my needs like I was her child.
The room had everything needed-it was like a home away from home. It is also conviently located near downtown.
I will be back!! | 5 | null |
Days Inn Diversey
Very nice hotel. Great location. Staff very helpful. Comfortable bed. 4 pillows/bed-firm & soft. Surprisingly quiet during night. Drawback-bathroom-very clean but also very small! Would stay there again. | 4 | null |
The hotel has one major (unfortunate) flaw
Every room has a motion sensor that's used to kill all power to the room, so if you're not actually in the room all the lights and AC turn off. Great idea in theory -- the hotel staff explain that this is part of the hotel's effort to go green and be energy efficient. Only problem is, when it's hot outside (we were there for July 4 when the temps were in the 90s), and you're finally asleep at night, guess what: no motion = no AC. We kept waking up every couple of hours soaked in sweat, and had to pace the room to trigger the motion sensor again so the AC would turn on. Earlier in the day we asked the front desk about this matter, and they said nothing could be done to disable the sensor. They even sent an engineer to our room, who told us he could actually disable the sensor but had no authorization to do so, and that he had orders from the hotel managers to not disable any of the sensors (he also mentioned that a ton of guests have been complaining about the very same issue). Good ol' Corporate America executives, not willing to give any lower level employees the power of discretion or the directive to use common sense. Lovely hotel, we may go back if they decide not to bake their guests any more. | 1 | null |
Clean and Cheap!
The room was clean and it was inexpensive. That's all I could ask for for a quick turnaround trip without spending a ton of money. The bed was not super comfortable and the comforter was thin, but I was happy that the bed sheets were clean and the bed was made very neatly and tightly. The toilet made a screeching/whistling noise about 10 seconds after flushing it. Not sure why, but luckily I was the only person in my room because it was loud enough to wake someone up. That's really the only thing I didn't care for in the room. Otherwise, it was a pleasant experience. I would stay there again if I had to go to Austin and the price was the same. | 3 | null |
Small clean stylish room, perfectly polite and friendly service.
The queen standard was very small. BUT very stylish room and clean, great bed and bedding. When in NYC this is what you want! Clean and good bedding for a good price! The professionalism and politeness of the staff was excellent.
The location of mid to upper west side could not be beat. The park, museums, Lincoln Center, Time Warner building, everything mid to upper Manhattan is within walking distance. We have been to NYC many many times, stayed at many hotels, this is a good choice for the upper west side. I paid $259. Plus taxes, plus $55. Valet parking. A great price for the area. Booking.com
I must say though, if you are a large plus person, you may find the queen standard room too small for comfort. My husband and I are average plus a bit :) , and we were ok. I like clean( hardwood floors and tile a big plus! Which it had). A small desk, flat screen tv, fridge., closet area, good shower pressure, helpful concierge. Not the typical street to lobby layout, but this made no difference to the experience. IMPORTANT ... The outside of the hotel has no SIGNAGE. ( new marketing to seem exclusive...???). Check the website and save photo to recognize the front so you don't drive by it. I am 47 yr. old, my husband is 54, .. Been all over the world, and would rate this a 7.75 ( only because the room was small..but its only what you need in NYC) out of 10. Would book again. Go to NYC, the greatest city on the planet!!! I fell so lucky to live only 3 hours away. | 4 | null |
HORIBBLE!!!
Ok, its my own fault! i read the reviews and decided that the people writing them were snobs or too high class.... BOY WAS I WRONG!!!!
I booked online and had my card charged over a month in advance to our stay. then on check in they wanted my card for 'assurance' i handed it over while confirming that nothing was going to be charged, and that was confirmed, later to find out they had charged me 40$ on the spot! - i have yet to find out what this was for...
The lobby was impressive! it looked like a great establishment! and well worth the money that we paid.
When we got up to our room, we had to walk through a long passage, that looked dodgy! that wasnt that bad, i dont judge a room by the passage - but when we got into the room, it was awful! the room smealt like bleach - it was so over powering that within minutes we had headaches! and worse - it wasnt coming from the bathroom! (was someone killed there?)
Then when i called down to find out if there was wifi, the lady on the other end was rude, short and pretty off-putting! there is no free wifi, the room with the computers is tiny... and you have to pay for it! (i stayed in a best western two days earlier - they were less than half the price, and they were clean, didnt smell like bleach, beds were comfy, and it had free wifi) the paint looked like it was also 'running' off the walls.
So i did a list of the things that are important to me in a hotel:
Pros.
Very close to the station(over the road)
Cons.
charged for things you arent told about or authorize
Smealt like bleach (windows extremly hard to open)
no free wifi
Hard bed and pillows
Bedspread smelt
towels were hard
alarm clock didnt work
this was the worst place ive ever stayed at! i will NEVER recommend this to anyone, nor will i even reconsider giving it a higher review! and to think that for a little extra money i could have stayed in times square! (best western plus - president hotel at times square) at least i know where im going next time! | 1 | null |
Worst hotel ever
If you want heap this is what you will get. Two bad instances , one they cancelled my reservation and I was not notified until I arrived. Ended up in a closet of a room. The other time I had a reservation for two nights was delayed because of weather. I was assured the one night was taken care of but it showed up on my credit card. Called la Quinta corporate and was told it was the owners decision and they could not help. | 1 | null |
Great hotel on excellent location.
We stayed in the Westin for 6 nights. Because it was my birthday, we were upgraded to a cornerroom on an upper floor (42nd floor). I even got a birthdaycake and a bottle of champagne in the room.
The location was excellent, 1 street from Times Square. The room was spacious and clean. Staff was very, very friendly. A lot of possiblities for breakfast and dinner in the direct neighbourhood.
Would go back for sure!! | 5 | null |
Not Recommended For Familys
The only thing this hotel has that's a real positive is the location, being smack bang in the heart of time square.
the check in was procedure is a real experience, the que is very long and time consuming, even though they did have a few check in counters. I didn't really come across any pleasant employees in my entire experience of 5 nights at this hotel. The Bar / Cafe on the 8th floor was not only very expensive, the service was just non existent.
When I booked the hotel I booked for two Adults and two children in a double room with a time square view at a whopping $ 590 per night. I was quite surprised when I walked in to see two over sized single beds. I can assure you that it is not ideal for anyone over 180 cm or if your quite broad you will be sleeping on top of another. I did ask to be moved to interconnecting rooms regardless of the price only so we may get a few good nights sleep, even though I called a few times no one ever got back to me. the rooms do not have a fridge, no tooth brushes,and very thin walls because every time next door went to the toilet we could hear the toilet flush.
The room wifi is another story, at $16.90 it only works at times, you will occasionally get to get emails or web browse, but forget any type of VoIP program like Skype, vibes etc because they just won't work. I called reception to see if they could bring me a wifi router to my room, though all they did was transfer me to a un helpfull recording. when I called the second time , I was again transferred to the recording as soon as the word wifi was mentioned, you don't get the chance to explain yourself, the rude person on the other side will just transfer you.
overall I would never return to this hotel when I re visit NYC | 2 | null |
Watch your credit card statement for additional charges
I stayed at this motel after booking through hotwire. When I arrived, the room was definitely not three star as advertised. I would probably give it a one and one half star. I should have complained to management but said nothing because I arrived late and just wanted to go to sleep. The room I was given didnt even resemble the pictures of their rooms online. I left the next morning and thought I was through with this place. Boy was I wrong!
After I got my credit card statement, I noticed an extra $200 charge from this hotel. I called the hotel and spoke with the manager, Matthew. He informed me that I was billed for smoking in the room. I informed him that I dont smoke and never have in my 49 years of life. He was very insistant that someone smoked in my room because the housekeeper said there was an odor of smoke in the room. I told him that the room was definitely not one of the nicer rooms in his hotel and he agreed. I also told him to read reviews on other websites about smoke and other odors in their rooms. This manager said he would speak to housekeeping and and the local owners and get back to me about the charge.
The next day, the manager insisted that I must have smoked in the room even though the only "evidence" they had was a statement of an "odor of smoke". I told him I DONT SMOKE AND I NEVER HAVE SMOKED AND I DIDNT SMOKE IN YOUR ROOM. He said that all he could do was reduce the charge to $100. I told him that was not acceptable and I would contact my creit card and dispute the charge. I have done so.
If you get a room here BEWARE of them trying to charge you for smoking in the room even if you are a non-smoker like me. | 1 | null |
Stay Away!!!
My first indication of what the hotel would be like should have been the shuttle van. Dirty, old and raggedy. The hotel is exactly like the shuttle van. Smells like smoke and urine. Filthy carpeting. This place is supposed to be 3.5 stars. Nope. 2 is the best I can give it. The pictures on their website have to be at least 10 years old.
I'm supposed to be here for a week. I tried to get a refund, but I messed up and prepaid for this trap through Expedia. They agreed to refund my cheap days but not the really expensive first day.
The furniture is dirty and cheap and has smoke burns. The shower is moldy. I changed rooms, but the 2nd is exactly like the first except it isn't on the 1st floor. The first floor rooms have a regular door to the outside and don't feel secure at all. And they have window air conditioners!!
They offer free breakfast, but I would be totally afraid to eat anything cooked here. The rooms do have new microwaves and refridgerators, but I don't want to eat in my room either.
To be fair, the front desk person and the shuttle driver were very pleasant. | 1 | null |
A great value
I always stay at the Chandler Inn when coming to Boston. I used to live in the South End and love the location. The rooms are very modern and clean. The staff are very friendly. | 4 | null |
Awesome! A+
Great location, great service, and beautiful room! This hotel is situated beside the T which can take you anywhere you need. The staff is courteous, and helpful. The rooms are beautifully appointed and are very spacious. We had a double queen room, and enjoyed the large room. The rooms do not come with mini fridge, but we requested one before our stay. Although no swimming pool, and parking fees expensive at 42$, would definitely come back! | 5 | null |
Definitely Not Worth the $$$
THE VIEW
We paid top-dollar for a balcony room with a Riverwalk view. What we got is a 4th floor room overlooking a dirty, busy street. The only way to see the Riverwalk was to go to the edge of the balcony and look straight down. We complained, and they moved us to the 2nd floor. Better, but still not a great view.
INTERNET
It wasn't clear that we were going to get it for free, and I'm not sure what the stipulations for getting it for free are. When you try to use it, it says it's going to charge you $10 per day. We asked the front desk and they said it was included for us (not sure if they were just throwing it in because we had complained already about the room or not). Even so, it was doggedly S...L...O...W....
GUESTS
I really don't understand how a hotel that charges so much money could end up with so many unruly, loud, obnoxious, and unkempt guests. Our "shared" balcony was full of beer cans and cigarette butts every day we were there (and the hotel is supposed to be 100% non-smoking). Other guests we encountered were just plain rude and, well, unpleasant to be near.
HOUSEKEEPING
I was a little bothered that they didn't seem to pick up any trash in the room. Maybe they're instructed to leave anything that is not in a can. The hotel manager sent us a bowl of fruit on the first day we were there and by the 2nd/3rd day, the fruit had molded and the cleaning staff didn't bother taking it away. Also, they didn't bother putting the pull-out sofa bed back into a sofa either. It's as if they came in, dumped the cans, threw in some towels, and then took off.
THE POOL
Seems odd to me to close a pool at 10:00PM in the summer months, especially on the Riverwalk. People are generally just getting back to the hotel at this time. At any rate, the pool water was murky and had the consistency and temperature of used bath water, so we only went in once, very briefly.
BILLING
On check-out, we noticed we were charged for a bottle of water that we had never consumed. It was a good thing I went over every charge. They removed it, but the process of removing it took a good 10 minutes at the front desk.
RESTAURANT
We only went once, for breakfast. We had to wait about 15-20 minutes to get a seat, even though the restaurant was only about 10% full. The vanilla pancakes were delicious and the coffee was top notch.
SERVICE
Everybody who worked for the hotel was friendly. They addressed our initial concern about our room in a very friendly, accommodating way. They hired a mariachi band to play pool-side for an hour or two one of the days we were there, and it was fantastic.
THE BOTTOM LINE
The hotel isn't too bad, although the guests staying there can be. However, I don't think it was worth the nearly $300/night we paid to stay there. We paid that same money in Dallas for a hotel room in the Arts District that was spacious, with beautiful furniture, fantastic view of the city, separate living room and even a dining room! When we go back to the San Antonio Riverwalk, we'll probably book at the Contessa next time (we stopped in while we were there and the guests were nicer, rooms are cheaper, and the pool looked perfect). | 2 | null |
Nice room, great service
Great value for the money we paid, our room was clean, quiet, and our kingsize bed was very comfortable. We booked through travelousity and when they made the booking they made an error and booked us a smoking room instead of non-smoking. When I called to confirm just the day before arrival they informed us of the error and even though they were booked up managed to switch us to a non-smoking king room as we requested, what great service! Breakfast was good, lot's to choose from and even warm eggs and sausage which was unexpected. There were a couple of restaurants within walking distance and I felt very safe walking from the hotel. | 4 | null |
Lovely tho pricey
Stayed here for a one night treat whilst visiting friends in Houston. When we first arrived at 3.15pm we were told that only one of our two rooms was ready but that we could all use that and we would be called when the second room became available. We trotted off to the room and found that we were on the first floor and had no view at all. All that could be seen was a grassy slope up to the path to the car park. Not very impressive for $300 a night, particularly when the two bottles of water on the hospitality tray were $1 each.
We got into our swimmers and went off to the pool. Not a bed to be had unfortunately and we had to make do with a table and rather uncomfortable metal chairs. The drinks attendants were very nice and after a couple of drinks and a dip in the very nice pool the chairs didn't seem quite so hard.
We were called to be told that our second room was now ready and we headed back to reception. This was where we struck lucky. Someone had let our second first floor room go so we were offered two new rooms on the 6th floor. Much, much better. Both rooms had lovely views of the surrounding countryside and lo and behold free bottles of water!
We ate dinner in Brannon's Cafe and had a very nice meal. The service was a little slow but our server, Andrew, was so lovely that it really wasn't a problem. We ate in Brannon's again for breakfast, and although the buffet was very nice $105 did seem a little excessive for just 4 people. We also were not told that we could have ordered fresh waffles from our server as part of the buffet, this info came to us as we finished eating and overheard the folk on the next table enquiring exactly what the buffet included. Would have been helpful to have been told this from the outset.
The complementary late check out was very welcome as this allowed us to have a lounge at the pool for a couple of hours before we had to get ready for the off. As we got to the pool at 10.30 we also managed to bag some beds too!
All in all a very nice stay, though I think we may have felt differently had we not been elevated from the dungeon level. | 4 | null |
Not so great location but close to FlatIron and Union Sq.
First of all the first look at the hotel lobby and surroundings, it is not quite the same you would expect if you are staying in Soho or Midtown. All the stores are peddling either costume jewellery or knock off purses. The staff was nice and they tried hard, but overall the place looks tired and depressed. The room was clean, and spartan. Not even a single picture on the wall. The small room doesn't really bother due to the high ceilings. They have a keurig coffee maker in the room which was busted in my case but I was only here for one night and hotels all over were sold out being fashion week. They did also offer a continental buffet. It was nice to see that the manager who was dressed very nice getting dirty and helping the staff. I gained immediate respect for her and her leadership style. The hotel is not fancy but it has a hard working staff and it is clean. | 3 | null |
Bed Bugs!!!
Sadly this hotel is quite nice, however I stayed in room 200 and was infected with huge bed bugs! I woke up one morning to see a full size bed bug. . . I traveled back home to Texas and now I'm covered in bites and my home appears to be infected :( | 1 | null |
Great Location, Great Service
This hotel was amazing! First the architecture is spectacular. The lobby bar is in a beautiful rotunda-like room reminiscent of the panteon. The staff is first rate. We were greated at check in with Champagne for my husband and I and popsicles for the kids. (how do you top that?) Our accomodations were very roomy and since we had 3 kids in the room, that was really important. It was within walking distance of most, if not all, the important sights in Philly-the Constitution Museum, Independence Hall, Liberty Bell, Franklin Institute, Museum of Natural History, LOVE Park, etc. just to name a few. I would abolutely recommend it to anyone going to Philly and would defnintely stay there again. | 5 | null |
SO SO, too expensive for what you get
I stay at this hotel often for business so it is not that big of a deal to me as I do not spend much time there. However as a frequent traveler it is nothing great. It is just so so. It does have an AWESOME location so that is great, but so does the Marriott right up the road and that is a much nicer hotel with better perks.
The Westin has 2 towers, the landmark side, Haunted, Old, super scary, dirty, don't ever stay there, if I had to rank that side it would be POOR at best. The other side is the Tower side which is newer and what you would expect from a Westin. It is much nicer and cleaner, still nothing great, but nicer rooms.
Everything is super expensive, breakfast will run you 30$ if you do the buffet, if you want a snack at the breakfast bar, coffee and a sandwich will be over $10. To use the Gym if you are not platinum you have to pay $10/night, ridiculous. The Marriott gym is Free to all and they also offer a free lounge with breakfast, night snacks and desserts if you are a Gold Member.
Service is fine at the hotel, have not had many experiences, 1 that was unpleasant but that was it after more than 10 stays. So all in all, it is a great location, super expensive, and just so so, but do not stay in the Landmark side, unless you like the movie Shining!!!! | 3 | null |
our go-to place in the city
We have been staying at the Affinia Manhattan for years and it just got better with a modern redecorating that banished the frump factor. The rooms are huge for New York and it is ideal for couples staying in the same suite or families traveling together who want community, but also privacy. Many suites have two baths. The rooms are quiet -- but, hey, it's Manhattan and the city is not quiet. Very comfy beds and the room very clean. Hunt around for the best rates -- I've always tried calling versus internet. Frequent guests given preferred treatment and we've often been upgraded. Right across the street from Penn Station. Unless you LOVE St. Patrick's Day, i would avoid that weekend as the hotel is packed with visiting (and partying Irish -- the hotel is Irish owned) and that can get a little raucous. | 4 | null |
Close but not too close to all the action on the Riverwalk
We needed an inexpensive room for 5 nights as we were in town for a tennis match. I have stayed at La Quinta on the Riverwalk for slightly cheaper but the Hyatt Place was much nicer. The rooms were huge....almost too big. More room should have been given to the shower/toilet room. It was very small. The staff in the hotel were very professional, helpful and courteous. Jasmine and John introduced themselves and gave us a brief tour of the facility. The parking was free (a huge plus for that area), free breakfast and free internet room with printer. WiFi was also free. There was also a small pool and work out facility. The location on the Riverwalk was great. A short but pretty walk down to the main hub of stores and restaurants. The breakfast was much nicer than the usual fare. Loved the cooked oatmeal with nuts and dried fruit. | 5 | null |
Considering it's in DC, it's very good
The hotel seemed a little dated and the rooms a little small, but the service was terrific, albeit with a bit of a "European attitude." Perhaps it's because I was a young woman by myself, but the service I received improved when over the few days I was there. The coolest thing about the hotel is that they give you a loaf of French bread when you leave! I ate most of it in the cab on the way to the airport. | 4 | null |
Nice "Place" You've Got There
Stayed there with several in a wedding party, $110 a night. This is a really nice, immaculate hotel. Large room with nice sitting area, desk and office chair, fridge, small microwave. Comfortable, clean, quiet. Great staff who unlike the losers at the Faust Hotel in New Braunfels let me have 2 p.m. check out since the wedding was not until 5 and I had nowhere to go. Nice breakfast....not elaborate, but good. I was intrigued to see some wall plugs beneath the TV. Turns out you can plug in your laptop, tablet, DVD, probably even iPod. Never seen that before anywhere. TV was 42 inch with swivel so you can watch from sitting area or bed.
This Hyatt Place is a great place to say. I hated to leave because it was such a comfortable stay. | 5 | null |
Fun quick trip
I ended up bidding on two nights in this hotel at an auction and winning. I should have read more carefully because they had to be used on Sun-Thursday night, I also was given a 50 dollar gift certificate to the restaurant. My husband deployed before he and I could use the nights so I took my Mom and two children. We went the week of Thanksgiving Sun-Tues, as their restaurant does not serve dinner and we were out sight seeing at lunch time I was unable to use the certificate. Their free breakfast, however, was fantastic.
The room was smaller than we normally get but lovely and clean and my only real complaint is that there is absolutely NO counter space in the bathroom. Had the closet and bathroom been better designed there would have been some room. This was a great location for the few things we did and we enjoyed our first trip to San Fran.
We will definitely consider returning but will probably get a suite for a bit more room. | 4 | null |
Overpriced
I had previously stayed at this hotel multiple times and felt that it was a good deal the rooms were really nice for the price. Usually between $60 to $90 a night. Nice spacious rooms with King size beds, flat screen televisions with DVD players. I had complained previously about the dirty carpet in the rooms as I travelled to Austin a couple of times a month and stayed here regularly and they never seem to clean or get rid of the dirty longhorn logo carpet. But this was the only issue I had which was never corrected no matter how many times I complained. I recently went there and was quoted an exorbitant price for the room as they are now well aware of the good reviews (including my own left previously) which are now printed out and taped to the front desk as justification for huge increase in price. I could easily pay $10 extra and stay at the Hilton. Not only that but there were four police cars blocking the parking lot as there was had been some incident that occurred that night, I was not extremely alarmed as this hotel is not in the best of neighborhoods. Either way this super 8 motel went from being a jewel in the dust to being an over priced motel believing its own hype and charging prices that luxury hotels charge. I left as I'd rather get a room at the Hilton Garden Inn using my HH Honors rewards points for about the same price. | 2 | null |
Excellent Stay, Perfect Location
We checked out early and transferred from a very bad hotel in NYC to Novotel.
The view was amazing, looking right out over Times Square. The room was decent, very clean and comfortable. The gym was easy to use and well stocked. All the staff were professional and friendly.
The only bad thing to say about our stay at Novotel was that they charged for the Wifi, and it was very expensive too. In this day it's pretty stingy to charge for Wifi! | 4 | null |
It's all about the location
Stayed here on a weekend. About 3 or 4 blocks from central park. On the same block as the MOMA. A few blocks from Rockefeller Center, and walking distance to Grand Central Station. This hotel has a fair amount of interesting history with famous Hollywood residents. The hotel lobby is nothing particularly special. The room was a typical standard city hotel room, small and nothing particularly unique about it. We had family in the hotel that upgraded to a suit for not much more and the sitting room alone was twice the size of our room. I would go that route next time probably.
Great spot if this is the area you want to be in. Decent breakfast buffet. | 4 | null |
Hairy Room
We stayed at the Hotel years ago when it was the Wyndham. It was fine back then. This time as the Sheraton we were quite upset with the room. The bathroom had hair in the tub and on the toilet seat from the last guest. The room had 2 beds. The first bed had a large stain on the sheet. Upon pulling the sheet down on the second bed, an insect was crawling on the sheet. Very disturbing to say the least. Serious issues with housekeeping!
All the Sheraton would do for us is offer a free breakfast and/or free parking. We didn't except either and just asked that the manager would be notified.
Will NEVER stay there again! | 1 | null |
Noisy location
We stayed here this past weekend and were very disappointed. While the staff was friendly and the unit clean (but old), the grounds and rooms were extremely noisy. We usually stay at residence inns when we travel because it is easier with three kids, and this is the first time I haven't been able to sleep at night because of noise. We could hear every step the people above us took in the evenings. Also, I was kept up all night by kids running around outside (seemed to be unsupervised) and adults coming in at 2am and talking loudly and turning on their car alarms. In the morning, there were 2 police cars outside the hotel. I don't know what happened during the night, but we did not feel safe. We checked out a day early. I will continue to stay at Residences Inns, but not at this location | 2 | null |
Clausterphobics be aware....
....of the King Studio rooms.
The King Studios are a bedroom of the casita that is blocked off when the whole casita is not booked. They do indeed have a king bed. Unfortunately, the bed takes up almost the whole room. You have about 4 feet of space on each side of the bed and at the foot of the bed.
And then there is a wall-mounted flat screen TV. However, if it was placed at the end of the bed like they are in most hotel rooms, you would smack into it getting up to use the bathroom in the dark as it protrudes from the wall. Instead, it is on one side of the bed. Great for those times you want to spoon your honey while catching Sportscenter!
A major portion of the tiny closet was being used to store an old and out-of-service mini-bar, the carpet was old, worn, and needed to be replaced, and the shower spit out large globs of water that could put your eye out if you are not cautious.
I’ll have to say the bathroom was spacious. It also had a great view of the neighbor’s patio. We first discovered this when we first walked into the room and a small boy was peering through to see who his new neighbors were. The next day we peeked out to see grown-ups sunbathing about 15 feet from our commode. What a great way to encourage people to meet and get to know their fellow vacationers!
There was also a mystery door in our studio. It appeared to lead onto the above mentioned patio, but it was locked from the other side. It turned out to be an interior stairwell directly into the downstairs of the casita in which another family was occupying. This was confirmed by the noises of children at play traveling up the stairwell, through the door, and into our studio.
Despite getting a steal of a deal (with tax over $200 per night), immediately upon arriving to our room we decided we would spend a few extra bucks in order to have room enough to bring our luggage in with us. However, the front desk unsympathetically told us they were sold out, but we could check back on Friday (it was Wednesday when we arrived) to see if something opened up.
I refrained from showering and using the bathroom without the shade down (maybe we would be moved to another room at our neighbors request?) and we instead checked out a few days early and went to another resort. When we left early, the front desk rep again was not too concerned about our experience. We requested that we be given some sort of break on our bill, and he reluctantly took off 30% off of one night. Nice, but hardly enough to make up for our disappointment and inconvenience.
All in all, the Hilton Resort experience was quite different from our expectations.
Chris O, Colorado | 1 | null |
excellent
I almost hate to write a review because I do not want anymore competition for the rooms. This is my favorite hotel in San Francisco. They always treat you like royalty and the neighborhood can not be beat. I have stayed at fancier places in the city but none that I keep coming back to like this one. | 5 | null |
Expected more luxury and a more renovated hotel
I expected The Menger to be much more luxurious hotel considering the reputation. While the location is absolutely ideal, the rooms were sub par. The bathrooms appear to have last been updated in the 70s, the furniture was unimpressive. Even with the small size of the room which may be expected with a historic hotel, I was expecting so much more. Next trip, I will opt for a different hotel as competition among hotels on the Riverwalk and greater comfort offered is more appealing that the outdated Menger hotel. | 3 | null |
never again
everything was a disaster from the moment of check in. first off there was a line of people and one guy working the counter, so he called the pregnant female to assist and start a second line. however this woman was so rude, litterally threw the keys at me and told me to sign the paper. next we get to the room and one of the TV dont work, the cable wire was attached to the tv but ripped out of the wall..unreal! i called to have it repaired and the guy never showed up so the next morn i ask for a new room and they she would have the guy look at it first. the second night i was there i called for towels around 9pm, the night girl who answered after twenty rings answers "THIS IS ASHLEY...WHAT"? the third and final night we were there we called the front dest because there was a underage party next door and they did nothing, a dead beat security gurad showed up around 1am to look at the situation, of course it only stopped them for about twenty minutes..my checkout was a fight and i ended up getting comped for one night however in my opinion they should of paid me!!!! | 1 | null |
OK Hotel with a great location
The property was clean and the desk and bell staff was wonderful. However, the rooms are older and in need of renovation. Additionally, there is some training that needs to be done. I ordered room service twice and both times the tray was not prepared properly (no salt and pepper, no water, no glass with ice for the canned soda). The staff is super friendly and the location is excellent. If you are looking for a clean, comfortable room are are willing to trade some of the amenities, this is the place for you. | 3 | null |
Great Stay at the Regency
Nice hotel with very friendly staff and great location. Location was great, right in the center of everything we wanted to visit. The rooms were clean and comfortable. There were long waits for the elevator, but this could have been because all of the rooms were booked in this large hotel. We were not aware that The worlds largest Sci Fi convention that was happening while we were there (which was interesting to say the least) so it was quite busy. All in all it was a great stay and we would stay here again. | 4 | null |
Heavenly Accomodations on the Riverwalk
We had the pleasure of staying at Hotel Contessa recently and enjoyed every minute of our stay from the atmosphere and service in the Cork Bar, the beautiful roof top pool, and the luxury suite, and the tremendous location in the heart of San Antonio. | 5 | null |
Stylish hotel in the center of Chicago
Went to the Hilton on a business trip. The hotel is HUGE. It was decorated for Christmas and very well done. At the same time I was there Chicago was hosting a major radiology conference, so the hotel was buzzing with activity.
The hotel had a hard time finding a king bed for me. Finally they found a room, but it was a room that took me back to ~ 1970. The decor was at least 30 years old and I guess so was the wall paper. The furniture was very dated.
The bed was typical Hilton quality and you sleep like a baby in those things, but the rest of the room was not of an experience. The bathroom was tiny. You almost have to back in to take a seat that the toilet. So maybe not quite the experience I had hoped for. I am used to modern day Hilton with style, design, modern amenities and this is not exactly what you get here.
On the other hand if you come prepared for an older style modern with great service this is a great place to go.
Of course you have to remember this hotel is location, location, location. Situated very close to downtown and next to millennium park it has easy access to most things at the center of Chicago. | 3 | null |
poor quality of room
the room was missing toilet paper, bath towels, many of the lights did not work, the trim was falling off of the walls, etc. | 2 | null |
Don't Judge the book by it's cover.
The outside is a plain Jane and the inside is SUPER nice. The best is the STAFF. Every one from the front desk to the one who cleans your room and all in between. We do group travel and everyone is allways pleased. | 5 | null |
Memorable trip
Stayed here for a short vacation to see my college son. Told two days before that there was a self park for $18. When my son went to park he was told only valet and that was $35, priority club would bring it to $30. Oh and THEY do NOT have a self park facility. Non smoking room smelled smoky as did the area you exit the elevator on your floor. Strange tub, took 3 days to get someone to plunge it so it would drain and it was uncomfortable to stand in since both sides of the tub were pitched. No fan in the bathroom. Had a king size bed and found it to be soft and I always rolled to the middle. Pillows were soft also, I forgot to bring my own. Rooms did provide quiet since I couldn't here anyone in the hallway.
Since my son is a college student in the windy city we were granted a special rate of $129/night but when my niece wanted to visit the week earlier they would not grant a reduced rate and my husband plans to visit next month that rate will increase by $30/night.
It was convenient to the subway system, the White Palace for breakfast, the mall, and the ICON theatre. Yes a safe area to stay in considering the crime rate in Chicago is making all the news this summer.
When I had the parking issue I dealt with hotel staff and when they transferred me to the "top dog customer service meanie" she resolved my problem with the parking fee after someone told me "well we record conversations and can review the call to see what you were told." That pleased me since I knew exactly what I was told. All in all they charged me $30 to valet that day then removed $12 for a grand total of what I was told two days earlier. That evening, after all that nonsense, the evening manager was very helpful and explained the $35 valet fee was for all day but if my son was only going to be here a few hours it would be less and if only an hour I could pay $5 an hour. Then I learned, with their help, the self park was in front of the hotel but not managed by the hotel and those rates also varied between $5 and $20. Very confusing.
I required a refrigerator during my stay and due to the craziness on my first day in Chicago the hotel was kind enough to provide a refrigerator for the week at no cost. At check out there was a discrepancy in a few charges that were rectified immediately. The day of checkout my son drove to the hotel to be able to take us to the airport and was allowed to valet park for the two hours we went for our last meal together. Funny thing we went for his keys and no one knew were they were. THe patient valet gentleman racked his brain going through many sets of keys and the problem was diagnosed. Yippee we loaded up and successfully left Chicago.
All in all it was a memorable stay. I am anxious to see how my husband's visit will be next month. Would I stay there again? Probably, the college discount, location to the subway, and they did go out of their way to help me in any way they could following the first day of my stay.
If you stay there take advantage of breakfast at the White Palace just a few blocks from the hotel. | 3 | null |
Exceeded my expectations!
My two daughters and I stayed here for two nights on the recomendation made by a friend. From the minute we arrived I was so impressed! The lobby smells wonderful! Everyone went out of their way to help us at all times. The room was huge for city standards and luxurious. The location is perfect to visit schools, shop on Newbury Street and go to my favorite restaurant the Atlantic Fish Company. We will absolutely stay here again. | 5 | null |
Looking Forward to Next Year
Stayed 4 nights for a local festival the staff was very friendly and respectful. Bed was very comfortable and the room was spacious for a standard double. We already booked a double suite for next year. | 5 | null |
Good hotel let down by very poor shuttle service
This isn't the first time I've used this hotel, I've found the rooms good (we had a nice one today), the staff friendly, the prices reasonable, but every single time, and today was the worst, the shuttle service has just been very slow both in pickup from the airport, and departure to it.
Today (midday, 4pm) they blamed it on congestion at the airport, but when we finally arrived after a 30 or so minute wait at the hotel for the shuttle, (and only a 10 minute drive to the airport), there was no congestion at all. I think they simply don't have enough shuttles, its as simple as that, because its always like this here.
So, factor in a potential long wait for the free shuttle or take a taxi or choose elsewhere.
In contrast, 2 weeks ago I stayed at another airport Hilton (San Jose), and when the first shuttle was full leaving the hotel, they had another one round in literally 2 minutes.
As I say this wasn't a one-off, the shuttle service has always been slow here in my experience, but today was extra poor.
As someone semi-locked into staying at Hilton's its hard to change, but next time I think I will likely try another airport hotel and see if they can do better. | 2 | null |
Wonderful experience and best location for downtown Denver
My wife and I returned to this hotel for our anniversary, after using it for our wedding one year earlier. We were able to have the same room as for our wedding - a beautiful and very spacious king suite. The bed and linenes were wonderfully comfortable.
The hotel was in the process of their Christmas season decorating and the lobby was beautifully decorated with colorful lights and garland and bright red mini-trees. What could be better than having a Starbucks and the Rialto Cafe in the same building!? Walk or jump on the 16th St bus and easily go anywhere in the city.
The front desk staff were professional and friendly. I would highly recommend this Courtyard for any Denver visit. | 5 | null |
Beautiful Hotel
My husband and I enjoyed a getaway weekend to the Adolphus. The hotel is absolutely gorgeous, the rooms are beautifully furnished, and it really is a magical place. The old world elegance is breathtaking compared to other modern looking hotels. We stayed in a very large junior suite. | 5 | null |
Lovely hotel, disappointing experience
I quite liked the design of the hotel and location. Many reviewers give an accurate pro & con of the style, so can likely judge for yourself whether it appeals to you. While the doorman was nice, everyone else on the staff seemed if not quite rude, then at least strongly disinterested. Combined with loud children on the 9th floor during checkin and 7am the following morning, it was not what I hoped. When looking at $500+ a night boutique hotels in NYC, there are enough choices that I don't intend to return. The children were beyond their control, but the staff was.
Most reviews compliment the staff, but a few found them borderline rude or uninterested. | 2 | null |
Terrible time
Th room was filthy. The door handle to the bathroom was broken, so it wouldn't close. There was water damage on the ceiling of the bathroom. The lady at the front desk didn't know where anything was when I asked where a grocery store and the Phoenix convention center were located. I had a terrible stay and will never stay there again. | 1 | null |
Okay
It was worth the $46 per night. The hotel itself is basic. The room was basic with nondescript appointments and basically clean. Some areas are tired looking and/or unkempt. I was there the first two nights of the Indiana State Fair and the hotel was packed but I did not hear anyone through the walls or door. The surrounding area has several fast food places, some basic restaurants and a Target across the street. It is within 20 minutes of the Children's Museum, downtown and the airport. Overall, I did receive what I paid for. | 3 | null |
An aging property
Stayed at this hotel for several nights while in town for spring training. I got the hotel by naming my own price on Priceline for $55 a night + tax. If you've ever done the priceline thing, you know what to expect. It's the worst hotel in the category I searched, which was the airport region 3+ stars.
That's not to say it was a bad hotel. Its obviously an older property. The room was smallish, the bathroom was truly small, and there were signs of age (water warped bathroom door, tiny amounts of mildew in corners you cant get to, etc.) But my worst complaint was the AC. I like it cold, and granted it was spring, but it wouldn't get much colder than 75 degrees, and imagine in the hot summer desert sun it would be much worse.
We had a king room with a sofa bed, on the first floor, facing the courtyard. The room had a sliding glass door, and a small patio where we could see the pool. That was by far the best perk.
The hotel is quite near the airport, and fairly central (10 min to Tempe, downtown, Scottsdale and many spring training ballparks). Overall, I'd say it was worth aprrox. 85 dollars a night. There must be better alternatives in a similar class to a Hilton if you're going to spend more than that.
There is also an excellent breakfast restaurant about a mile down University from the hotel called Harlow's Cafe.
Go Rockies! | 3 | null |
Not the greates customer service :-(
We stayed here the week after the labor day week-end. They had offered a very competitive price for that time of the year. What I did not know, however, is that they were renovating, and that they would only accommodate in the old tower.
We arrived around 2pm, and were told that they could not give us a room until 3. We went for lunch and came back close to 4pm, but still had to wait almost one hour for the room to be ready!
We upgraded to a corner room - which gave us a phenomenal view and probably a bit bigger room size. However, the AC wasn't working properly, the room was a bit run down, the mattress wasn't comfortable. There was no fridge in the room, and the room service was terrible.
All in all, this was not the most pleasant experience, and I've been in NYC multiple times within the past year. I doubt I'll be chosing this hotel again. | 3 | null |
Not the best Kimpton
I am generally a big fan of Kimpton hotels. This hotel was okay - not great, but not terrible either. Plus, there were a few glitches. Upon check-in, the front desk staff told me that my reservation had been for the day before, and I had been charged a no show fee. I had my confirmation, which proved otherwise, and fortunately there were still rooms available. But I had to check back a couple times (which took a while) to get refunded. The room was pretty small and looked slightly worn. Kimpton In Touch members get $10 free for the mini bar, but there was slim pickins there, and what was there was old. I was told they were phasing out the mini-bar and replacing it all - so I got the bottom of the barrel (so to speak). The hotel was very crowded, and the 2 elevators were very slow. The hotel has a rooftop/poolside bar, so there were lots of people waiting for elevators to get there, making it harder for guests to get to their room. Obviously this would be less of an issue in colder weather; I was there in July. When the bar opens, everyone must get out of the pool - even guests. It was a hot summer day, and I had to get out of the pool so to accommodate people paying for overpriced drinks. From the roof, I could see the large pools at other hotels, and wished I had been staying there instead of the Donovan House. The last evening, I returned to the hotel and there was an ambulance and police outside the hotel doors, and a pile of blood. A hotel staffer was wiping up the blood with a hotel towel...yikes! I hope he threw it away and didn't toss in the hotel luandry. I would not stay at this hotel again. | 3 | null |
terrible design and service
We used to like it, but the changes have made it horrible to stay here. Crowded, line after line hours of wasted time. No amenities and terrible service. LINES LINES LINES HRS!! Cattle yard hospitality.
We have stayed at the Milford several times during the renovations the last 2yrs, and the redesign has made the service worse and worse due to the horrible changes: the move of front entrance to 45th St, from 8th Ave makes it virtually impossible to get there by car or taxi as you now have to go through Times Square madness to get there. The smaller front desk area is still on 2nd floor but now with no escalator, so if you want to get there with your bags you have to climb the stairs or find the crowded elevator and stand in line for a half hour. Check in time is now averaging an hour. There is line after line just to get to a room (which are nice but tiny). The staff tries, but there are not enough of them. To top off our stay, in order to get our car out of valet we were asked to wait in the hour long check in line. The other guests were none too happy we were not willing to do that, and had to cut to the front to demand our car, which arrived about a 45min later.
Can't get in or out without a major hassle. I don't know who is in charge of the decisions of the renovations and changes, but their agenda must be to force loyal guests, such as ourselves to never stay there again. It used to be a good value and a pleasure to stay there. No more. | 1 | null |
Sleepless Night
My husband and I decided to start off the New Year downtown with a nice dinner and hotel stay. What we had instead was a confusing, expensive, sleepless night. The person at check in was extremely rude, but we shrugged it off as post NYE work. We get to the 9th floor and are met with carts of garbage from other rooms in the hall. It was 4pm when we checked in-- why is that still there? Our room was completely blocked by a cleaning cart. We jumped over-- went inside to find a small cold room with faded outdated furniture. The chair's leather was peeling, the wallpaper was peeling, and the window screens had been slashed and not repaired.
But that isn't the worst of it. The worst of it was the heating system. An old outdated system that took 30 minutes to heat up a tiny room but did it with such loud banging and clanking that we were unable to sleep all night. My husband and I took turns turning it off-- sleeping for an hour-- freezing-- and then turning it back on again. By 8am the cleaning crew had begun banging and slamming doors. We had no chance. This hotel was very expensive. No excuse. There are better hotels in the same location. We've been to the Conrad Hilton and had a great experience-- go there instead. | 1 | null |
Reliable hotel, solid location, but nothing impressive.
Clean, reasonably comfortable and staff that can help out when called upon. Some minor quirks including a fitness center half the size of the guest room and useless ironing boards that are small enough to fit in your carry-on luggage, but certainly nothing that would keep me from the hotel in the future - just consider paying for a high-floor if the construction on 26th & 6th Ave continues. | 3 | null |
Great staff
We were in Charlotte for a wedding. The reception was at the hotel and we only stayed one night. Older hotel, excellent staff, good job done at the reception. Food (at reception) was very good. Outstanding service all around. Rooms were clean, bed very comfortable, good quality towels/linens. All around good value (we did get a special rate due to the wedding block). Walking distance to tons of bars/restaurants and there is also a complimentary shuttle for venues close by. Enjoyed drinks at the bar but went elsewhere for meals. What stands out was the service, everyone was very friendly, professional and helpful. Only two criticisms - they need to do some plumbing updates, toilets didn't flush well in both our room and others, and no hotel shuttle service from the airport - but cab ride was only $25 so not bad. | 4 | null |
No rest, no quiet
This Courtyard is very conveniently located for Del Mar, La Jolla, or San Diego. The place is clean enough, and comfortable, but it was full of noisy little kids running about, playing in the lobby, shouting in the hallways, just totally oblivious and indifferent to the other patrons. Where were their parents?
Last time I will stay here. | 1 | null |
Great location, grim rooms
We checked out after one night. Service was fine; the bellboys were especially helpful. The rooms are so ugly and outdated we couldn't stay. I booked this place because of its location and suite size (I was traveling with children.) Dark rooms on an airshaft (even after we asked to change rooms.) Peeling paint in bathrooms. It's a pain to change hotels during a trip. That's how bad this place is. | 2 | null |
Great Riverwalk Location
We just completed a two night stay at this property located right on the beautiful San Antonio Riverwalk. This is a great location to experience the fun & vibrant Riverwalk Area. You step out the back of the hotel directly on the Riverwalk where you can take one of the tour boats or taxi boats that will take you along the miles of fun restaurants & bars. The hotel has plenty of parking available for an additional fee and is easy to stay here and easily drive to other locations in the city. There is plenty to see and do withing easy walking distance from the hotel. | 5 | null |
Very Fine Hotel
This a reasonably priced hotel with a friendly staff and a great mid town location. It isn't a glitsy place as compared to some hotels in Asia etc., but it is charming, very comfortable and clean. I enjoyed their breakfast serving at Murals;great service and good food! I had a lovely room with a terrace, table ahd chairs and a great city view. One minor tolerable problem is the fact that there are only three elevators and at times the elevator service is slow. It has a great history and again price and location are great. I have stayed here many times in the past and will be anxious to come back again when visiting New York City.My visits are usually brief but I have enjoyed some great weekends here. | 4 | null |
Housekeeping needs some keeping!
Stopping in for a quick business overniter, my associate booked 2 rooms for he and me through Hotels.com at Comfort Inn & Suites Stapleton as it fit well into our budget. Overall accomodations were comfortable and the bed was great, even though it was not as represented (King) by Hotels.com and the staff at the front desk for either of us. Carpeting on the 4th floor near elevator entry looked like it hadn't been vacuumed in a couple of weeks. Tub had hair from my previous room renter left behind. Too bad, just a little extra attention would have made the difference. We'll try a different spot next trip. | 2 | null |
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