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nothing special, but the price might be right
I stayed at this hotel for one night. I am a Hilton Honors member, so I try to find a Hilton-brand hotel when traveling. I generally find the Hampton Inn brand unimpressive so this did meet my expectation. However, the price here was lower than the Hilton Garden Inn and significantly lower than Embassy Suites, Doubletree or Hilton.
It was clean and the location was terrific.
Stay here if price and reliable quality is what you want. | 2 | null |
Convenient Location and Reasonably Priced
I had fabulous stay here last month. I highly recomend it to anyone wanting to stay at a great location. The staff was super friendly and very eager to help and the room was clean and comfortable. The menu at their Italian restaurant was authetic and the food was delicious. I hope to return to this great spot. | 5 | null |
Contracted illness from brown water produced from all taps at this Hotel.
Arrived on Sunday midday, had two drinks by the pool, brushed teeth, then suddenly dark brown water started flowing from the tap. Contacted front desk and they sent a maintenance person to check it out. We were told they were flushing the pipes and that while harmless do not drink the water for the next few hours. The problem only worsened on Monday and in the wee hours of the morning the gastrointestinal assault began first me then my spouse. When we told the staff we were told impossible and they would not believe us until we came back with lab reports to corroborate. We checked out immediately, went to Southwest Urgent Care on Mesa and guess what we were indeed sick because of the water. Needless to say we checked into another Hilton Property on Gateway ended up stay an extra night because we were so ill and could not travel. From management on down this Hotel is a nightmare. Steer Clear and stay healthy. | 1 | null |
A room with a view
I just adore the location of this hotel and the neighborhoods. The corner-room upgrade was absolutely worth the price (see photo of the view from the room !). Overall a nice trendy hotel in the heart of Hell's kitchen. | 4 | null |
Consider it a hostel - but more expensive
I've like the Starwood brand for many years and was eager to try out their aLoft brand. Here's the scoop - it's a hotel where NO ONE does anything for you. You take your bags to your room with airport-styled luggage carts, you pick up ice in small bags from the lobby and bring the dripping bag back to your room, no valet, no nothing. Now if the price reflected all this lack of service, that would be one thing, but it's not a cheap hotel. It's is to a hotel what an ATM is to banking. No one at this hotel is helpful in any way. During my stay, the building's fire alarm was pulled by a drunken wedding guest at 3:30 in the morning. After hoofing down 9 flights of stairs (and then back up) the staff was as unhelpful as they could be. Hotel security is nonexistent so their was no guidance from anyone. aLoft? aNO. | 2 | null |
Needs updated and a deep clean
This hotel is in need of some renovating. The lobby is nice and makes a good first impression but our room was a bit grotty. Every morning the meal framed windows were dripping with condensation which dripped on the walls making the carpet wet and the plastic wall covering peel off.
The bathroom had hairs in the bath and on the floor along with a rusty dirty towel rail.
Apart from that it was a quiet hotel in the evening no major issues. The staff were helpful.
There is a cable car stop close by but be warned if you stray a few blocks from the hotel you are into a dodgy looking area which I would not recommend walking though in the evenings.
Overall disappointed by the quality of this hotel usually with a holiday inn you know what you are getting but this was a let down. | 3 | null |
Not Clean
Staff is nice, but the rooms stink of mold. The rooms are just plain gross! Location is great for LA Convention Center, but that is about it. | 1 | null |
Amazing Hotel.
We stayed here with our 2 teenage boys 2 weeks ago..amazing hotel.Well worth it, as you couldnt get a better position.Right in Times Square, yet no noise heard whithin your room.Spotlessly clean,Well run and absolutely buzzing!Our boys loved the slightly scary lifts too! | 5 | null |
Rigid "Welcome" Leaning Rudenss, Oct 2012
Despite an assurance for a KingBed and high floor over a phone call, the request was not honored. At check-in request for a King Bedroom or a room upgrade was curtly turned down. The standard reply being "we are fullly booked" and that I had arrived late in the evening.I had called the hotel earlier on the day to inform them that I was arriving late in the evening.The tone and demeanor of the the persons who checke me in does not merit a front desk service.
The hotel bar is nice but the quality of drinks(especillay cocktails) and service is poor. Have never eaten in this hotel in my many stays there so don't know about the quality of food or service. The single most advantage of this hotel is its location. | 1 | null |
Marathon week
Stayed here for five nights over marathon week. Had a bedroom suite which was quite spacious, though we were three blokes. Large king sized but then a rollaway and a sfa bed ! Non- smoking but always had a smoke odour in the room. Small kitchenette. Well located. Clean. Nice towels and toiletries. Elevators reasonably quick. TV malfunctioned at one stage - maintenance quickly fixed it. Relatively quiet on the 18th floor. No accessible power points in bedroom. Poor lighting in the living room. No bedbugs | 3 | null |
Hilton brand should be ashamed.
Since I did not make the reservation to stay here...believe me...we'd be staying somewhere else in SD. Very old and dungy place...looks like a renovation gone bad. Rooms where sub par, restaurant was....there's a restaurant? Pool area....wow...talk about just start over with the whole thing. My suggestion would be to stay some place else...closer to the Gaslamp. | 2 | null |
excellent location
Stayed for six nights and could not have wished for a better location. Everyone was really helpful and attentive without being intrusive. We had our kids with us (6 & 10yrs).The room was spacious ,very clean and a number of unexpected extras including good sound system.We had a great view over looking the park which was a relaxing place to chill at the end of the day. Le Pain Quotidian on same street a good place for both breakfast and lunch. Would definitly look to book here first for next time. | 5 | null |
Agree with dated rooms, great staff!
It's always a tad uncomfortable to stay at a hotel that's near a major medical center. This hotel is very near John Hopkins medical center so many guests seem to be there for treatment or medical appointments. I was in the area for work and this was the most convenient hotel. The facility and rooms are dated apart from the sleep number bed which was very comfortable. If there were options, I'm not sure I'd choose this hotel. But the staff was very pleasant and helpful. I had forgotten a charger for my phone and a staff member offered to share his to help me out. The restaurant was closed while I was there but you could get food in the lounge. | 3 | null |
$20 to use the Fitness Center
Fellow travelers take note - notwithstanding the hotel website's touting of the Equinox Spa and fitness center as available for guests, there is no mention that it costs $20 per day to use the fitness center - that little surprise is saved for your arrival only upon questioning. FYI. | 1 | null |
A decent place to rest your head at night...
We reserved a couple of rooms for a Saturday night so that I could spend a night in Austin for my birthday with my husband and some friends. There was a home game that night so needless to say, a lot of rooms were booked at hotels closer to downtown. Ended up picking this hotel based on price and location. Was only about a $15 cab fare to downtown- not too bad. You pretty much get what you pay for. This hotel was right off 35 which was convenient for our purposes. There was some late night traffic around the hotel you could hear, but once I was asleep I slept well! Bed was decent... had an in-room AC unit that you could crank down which my husband always appreciates. Check out at 12 is nice for people that like to sleep in. At the end of the day, it is a decent place to rest your head for one night, versus paying over $250 for a hotel in downtown (where you also usually have to pay to park..). I'd stay here again if I needed to! | 3 | null |
The best staff. A beautiful hotel.
We spent three nights at The Drake for a wedding. The service from all staff was beyond 100%. They see you in the hall and ask about your plans, the room staff spoke English and said they were sorry for running late to freshen our room. The service that we received at the reception was perfect. A beautiful bride, friends and a wonderful hotel.
Get the deluxe king room, enough space to visit with friends. The price to park per day was $55.00. Leave your car at home, taxi service was reasonable. It is a nice area for walking.
The traffic in Chicago is the worst ever. Allow extra drive time. | 5 | null |
It does not deserve a star!
This was the worst place I ever stayed!!!!!!!!!!! My son and I flew in for spring break, wanted something close and easy to get to NASA. The lobby smelled old and mildewy. The room was the same way. I bought bleach to clean the bathroom tub. Why is there a black cat hanging around the pool? The continental breakfast probably the best thing they have, but then again not! | 1 | null |
Bedbugs
My room had bedbugs. The sheer number of bedbugs makes me think that this is a problem that the hotel is willfully ignoring. When I asked for a refund, I was told that a refund was not possible. That's probably all that needs to be said. | 1 | null |
Just the right place!
I searched through lots of reviews for hotels in Chicago. I was very glad I picked The Dana. We stayed for 3 nights. The location was perfect. We were able to walk to The Navy Pier, Michigan Ave. & Millenium Park & several restaurants. We even walked back from the zoo at Lincoln Park. Our room was comfortable. The desk moved us from the 8th floor to a corner room on the 17th even though we didn't ask for a change. Our view was great. The room wasn't big, but we spent minimal time there. The exercise room was adequate for us. We had massages in the spa on the 4th floor and loved every one of those 50 min. The concierges were extremely helpful with directions & making reservations for us. The bell boy, Luis, gave us personal reviews of local restaurants & the best CTA stations to use. We had great deep dish pizza at Giordano's because of his recommendation. We were only 1 1/2 blocks from the Red Line station. We took the train to Wrigley & it was only about 20 min. We didn't try any of the restaurants in our hotel & we're not night owls, so we missed the lounge in the penthouse. We had great breakfasts at The Original Pancake House near Lincoln Park & Beef & Barley just off Monroe below Wacker. The ribs at Dick's Last Resort ("Where the food is great, but the service sucks") were so good I wanted more. We would definitely return to Chicago & The Dana. See you again Chicago! | 4 | null |
Just okay
Stayed at this hotel for one night. The room was huge and very spacious. The room had two tv's and seemed well appointed. However, the hotel itself is showing age in the hallways and other public areas. It is not like other embassy suites that I have stayed in. The parking is crazy-$48 to park or go to the self park and walk to the hotel. The free breakfast was in the TGI Fridays and the lines were long and food not so good. Again, not like a normal embassy. Also the elevators were slow and the hotel was crowded. I was fine as long as i did not come out of my room. If I plan to return- will probably not stay here. However-if you are traveling with a family-dont mind the long lines and slow elevator-this might work for you. | 3 | null |
Historic = Old and Run Down
We were in town on usiness and thought astay in historic hotel would be a nice change. We were wrong!!! First room we checked into was just dirty (stains on pilow, floors not clean) and then we asked to be moved. The next room was not any bette. The floors were stained, furniture old, and again just not clean. We stuck it out for two nights but would never stay here again. | 1 | null |
Do not make a reservation here!
I have no idea what this hotel is like but do not believe their cancelation policy. I made a reservation online on July 4 for a room October 6. I canceled the reservation via email on August 30. I received an email reply confirming my reservation had been canceled. I was still charged for the room on October 6th. When I realized I had been charged I did I contacted the hotel and was told that because I did not save the cancelation confirmation email, they would not reverse the charge for the reservation made thru their website. I travel ALOT and this has never happeded before. I recommend avoid this hotel like the plague unless you are 150% certain you will be staying here because their 24 hour cancelation policy is obviously a joke! | 1 | null |
Some corners cut but good overall
I enjoyed my stay at the Hotel Sax overall. The room was nicely decorated, clean, in a great location, and good-sized for Chicago. But there were a few places where they cut corners in a way that's not really OK at a 4-star hotel:
No real bathtub: the bathtub is smaller than normal, you can't take a bath in it. I'm guessing this was done to save money and make the bathroom look bigger.
Wall-mounted soap and shampoo in the shower: Not OK at a 4-star hotel
Toilet didn't work right: Not OK anywhere
Cheap towels: The thin towels would have been great at a Travelodge, not so much at a hotel of this caliber.
Also, it would have been nice to have a coffeemaker in the room. | 4 | null |
Bad room
We stayed here for one night and I would not reccomend unless they have updated rooms. Our room was old and dingy. Bathroom has a opening in the wall with shutters that open into the sleeping area (very strange). The only upside was the staff. Very friendly and helpful. Elevators are very noisy so make sure to avoid rooms that are close if you stay here. | 3 | null |
Nice Grounds- the rest is a let down
Best I can say about this hotel is these are beautiful grounds! The rest is a bit of a let down from there- Truly Average staff in some cases with a bad attitude at check in. I was there on business and 2 packages were sent to me via FEDEX and the bellman had left them on the stairwell near my room, outside?!?!After I specifically confirmed with Jay at check in if I needed to wait for them or can the bellman let himself in and leave them inside the room- I was assured by Jay at check in that they will be in my room when I return from Dinner. No common sense in that one!(Jay or the bellman) Could have been stolen. Also I checked in at 6:30 pm and left the following morning at 7:15 am- I only had a chance to sleep here- no pool, golf, spa, etc.. Yet all guests are billed an extra $28 per night plus tax,, My company will not accept this in the future- so we will not be staying here again. There are many top notch hotels with less attitude at check in , bellman that are consciences and aware of their work, bathrooms that are better kept ( tub/shower chipping) and possibly ones that are aware of what corporate travel hotel expenses allow and simply wont allow when it comes to added fees like "resort fees".. | 3 | null |
Fabulous stay!
I had a quick overnight trip in DC and every detail was perfect at the Hay-Adams. The location was ideal and the service impeccable. From the moment we checked in everyone from the concierge, to the bellhop, to room service was friendly, helpful and went out of their way to be accommodating. The room had fresh fruit and Fiji water upon our arrival and the turn down service at night had Molten Brown eye cream, slippers, chocolate and quiet music playing. We ordered room service which arrived faster than the time they quoted and the food was all fresh and delicious. Breakfast the next morning was equally fantastic from quick service to a fabulous fruit parfait and egg white omelet. Overall a true gem! | 5 | null |
Excellent service and facility
We have had the pleasure of staying at this hotel three times in the last several months. Each time the service has been excellent, clearly the result of a sophisticated training program. From the reception staff that greets you from the "customer side" of the reception desk to the valet and bar staffs, the personnel are friendly, efficient and professional. The hotel itself is extremely well appointed, with a great lobby bar (the only real big city lobby bar in downtown Indianapolis), and attractive, well furnished rooms. Ask for a higher floor room with impressive views over the city. | 5 | null |
Ok for a one night stay
No private parking or valet...parking garage around the corner discounted for hotel guests. Check in was quick and easy - much like a bank ATM. I saw at least 3 in the lobby so I can't image there would ever be too long of a wait to check in or out.
Room size was OK, however, the bathroom was very, very, VERY small. No tub, no counter space. Only other mirror in the room was inside the closet door so it was impossible for both of us to get ready at the same time.
Great location in walking distance to plenty of places to eat and shop. | 3 | null |
STAY AWAY!!! I WISH I LISTENED TO THE BAD REVIEWS!!!!
This Congress Plaza Hotel is undoubtedly the worst hotel I have ever stayed in. My friends and I stayed in a family suite, and the entire suite SMELLED LIKE MOLD! It was a terrible smell. We sprayed the room with perfume and it still smelled bad. The vent had dust on it. It was impossible to control the temperature in the room, so it was always 50 degrees, but also humid at the same time. The room was so humid that the floors were wet and so were the bed sheets and pillows. The floors were FILTHY! I walked around the room without my shoes for 1 minute and my feet were BLACK. It was disgusting. As if it couldn't get any worse... THE MAID DID NOT REPLACE THE SHEETS BEFORE WE CHECKED IN AND THE SHEETS WERE STAINED!! This hotel is absolutely disgusting. Calling it an old hotel does not justify the dirty carpet, stained bed sheets, humid room, and smelly scent of mold. To make matters worse, the outlets did not work, and the lights would randomly turn on and off. Oh and the bathroom door would get stuck keeping us locked in the bathroom.
Now, when we talked to management about all of the above problems, you know what they told us? "If you didn't like it, then you should have checked out." They did not try to make it better, offer us a different room, or even a discount. Terrible hotel and terrible customer service. STAY AWAY!!!!!! | 1 | null |
Home Away From Home
Jessika and Sam, i believe they are husband and wife were very hospitable, my daughter forgot to clip her nails, it was like home, Sam let us borrow his nail clipper. Jessika drove us to the airport with her personal car when the complimentary van fell through. The bed were very comfortable. The hotel itself was not that far from the phoenix convention center and other recreation center. If you want to take the train, it is only 3-4 blocks away.Hope to see you next year with our next gymnastics competition.
Bennett and Corzette | 5 | null |
The staff makes this hotel fantastic!!!!!
The place seems new, the area is a bit busy and a car is a plus in the area. There is a fee for parking per day, around $15. The rooms were nice and if you do get an upgrade the suites are large with a couch and two tv's flat screen. The pool was freezing cold and the hot tub looked ok, we didn't use these, we were told by a maintenance man that we could use the facilities next door I believe it was the Fairfield Inn by Marriott. The pool was small but really warm and the hot tub was almost unbearably HOT which was fine with us, and the area was never crowded. The breakfast was good and varied and complimentary. They even kept it going after stated hours due to the high volume of guests. We forgot a good pillow of ours on the bed and called about it and the AMAZING front desk lady I believe her name was Tiara was AWESOME, we had it the next afternoon via UPS which was fantastic and my husband is once again reunited and snoring on it as review,is being written.
The whole experience was really wonderful all except the little glitch of head housekeeping who showed up with a clipboard knocking on our door at intervals after 11:45 asking if we were leaving, although we had late checkout at 2 so we felt forced to leave early. This happened to our friends in another room also. Understandably the cleaning woman with her must've wanted to be done and go home, but.....meanwhile management had no issues with us staying and never rushed us.
KFC was across the street which was busy but negotiable. There is a gas station with emergency snacks etc in parking lot a short walk away. BTW the hotel lobby has some light fare such as ice cream and frozen dinners and beer for a price $$$ . Don't look for beer at gas stations in DC and late Sunday. All in all nice experience and good people. | 5 | null |
Quaint
3 of us stayed for 3 nights at this quaint hotel. It was what we expected, in that it was very old, small, shared bathrooms, quiet neighborhood. This was my first time visit to NYC (and it was wonderful!). This hotel was fairly close to the hoopla. The shared bathroom worked out fine, and we never had to wait. The room (a triple) was very very small, but clean. There was no view at all (one small window that looked right into a brick wall). The shower had great pressure & the water was always hot. We arrived early & they stored our luggage while we toured around, then allowed us to check in 2 hours early, which was very nice. There is an ice machine, but no refreshment center, and no fridge or microwave. The cost was fairly reasonable as well. It is a very nice hotel if you want to stay away from the noise & don't mind walking (which you shouldn't if you're visiting NYC!) a little extra. However, Union Square is just a few blocks up, there are some nice buildings to see, and a wonderful 24 hour cafe just one block. The beds were quite hard, but we were so exhausted it didn't matter. | 3 | null |
Don't go here until they are done renovating it!
We were promised they would be done when this was booked months ago. There is no restaurant, no bar, no gym! During my first night here, we got a letter saying there would be no power from 1am - 5am. Well I am from the East-coast and woke up at 5:30. Still no power. Waiting in bed for a while. Needed to take a shower at 6am for work. No lights in the bathroom. But the water worked. Got dressed with the sunlight but getting ready in the bathroom was very hard. Went downstairs and told the front desk I still did not have power, and that I took a shower in the dark...she replyed "oh poor baby"!!! What a total lack of respect! I was not happy after that. When I returned to my room that night, they had old, dead lightbulbs still in my room!! Don't their repairmen know how to clean up after themselves? Even after roomservice the following day, the lightbulbs were still not picked up. They were still there when i checked out 14 days later. | 2 | null |
Excellent Stay!!!
Stayed at this hotel for a little romantic get away. Excellent hotel right in the heart of downtown LA. It is also about a block away from the Metro Rail Red Line. The walk from the station is up a decent sized hill, so make sure you are wearing some comfy shoes if you are going to use the public transportation.
Valet is generally a hassle, but they were very efficient. The breakfast buffet at the hotel was phenomenal. My wife and I fancy ourselves to be a bit on the foodie side, and this breakfast exceeded expections.
Room was great. Modern decor and very well appointed. Bed was super comfy, and the room was very quiet all night.
While you can book this hotel thru Orbitz, I got a better deal on the Omni website. I was able to get a pacakge deal that included parking and breakfast. So make sure you check the Omni website before you book.
Although it was a bit spendy, it was well worth it! | 5 | null |
Scary Death Trap!!
Now that I have your attention, I will let you know about our experience with the Bahia. Lots of reviews on here about how good the food is, however, the main purpose of a hotel is a good night's sleep. Unfortunately we did not get that even though we paid $270 each night. Let me preface this with: This is my first review and my wife and I usually roll with the punches. We have stayed in hotels maybe 60 times in our lives.
Yes, we ran into the similar issue of not being able to check in to the hotel early. Checking in early was not a big issue, but the way they smiled and told us "They are cleaning it right now" at 1pm when we arrived was a little irksome. About 2 o'clock they were unable to tell us which room number we had; at 3 o'clock the room was still not ready but hopefully in 30 minutes. At 4pm, the check in time, "the maids are still up there". We were able to check in about 15 minutes after their 4pm check in time after they sent two of the hotel staff members to see if the room was done. There was another customer at the counter yelling about a similar check-in run around.
Our room was nice and the view of the private beach and parking area was fine too. At about 10pm, a group of people at the beach decided it would be "fun" to roll the windows down on their vehicle and play their music really loud from their car so they could hear it while they sat down on the beach about 200 feet away. Unfortunately, their car was only 50 feet away from the hotel and our rooms. No fault of the hotel, but the front desk said they could not do anything until the beach closed at 11pm (something for you to consider when booking a bay view room).
Finally to bed and at about 12:30am, the smoke detector beeps...and beeps...every 30 seconds. I figured it was a low battery but the front desk was confused. Maintenance came up to the room after 10 minutes (20 beeps if you are keeping count) to assess the situation. "This shouldn't be happening because this is hard-wired". He took the battery out and left. He didn't arrive back for 30 MINUTES! By this time it is past 1 in the morning. He put the battery in and left fairly quickly. BEEP! I ran after him and he came back. He then must have put the battery in the correct way (+s and -s) and we were finally able to sleep. Stay with me here people...because we aren't at the finale yet.
Night number two: We get back to our room about midnight and get ready for bed. We fall asleep and at about 2am....BEEP!! This time we are a little upset. I call down to the front office and let them know it is beeping again. "So sorry sir, we will send someone right up". This time we sit there in our room for 30 minutes and nobody shows up. 2:30am, I call again and they didn't even bother to send someone the first time. "I'm sorry, but there is nothing we can do for you. Our engineering department is not here". I had some choice words for them about not even sending someone and they could have tried to bring another battery. My wife then talked to them and convinced them to bring a battery. They tried a brand new battery and then the guy left and it beeped again. At this point, it is 3 in the morning and my wife is (beep) calling hotels in the area to see if they can fit (beep) us in for the rest of the night/morning. BEEP! There are no vacancies in the area. My wife calls down again to see if there is ANYTHING they can do for us. "No, I am sorry" "Can you move us to another room?" "There are no rooms...oh wait, let me check. Yes, we do have one. Pack up your stuff and come down to the front counter". So at 330 am we are throwing all of our stuff into our suitcases and dragging them across the hotel grounds.
We get to the front and the guy tells my wife "you might find this funny...(scowl)..maybe not. We have one room left and it is room 666." (I am very serious). So we got to sleep in the devil's playroom for the last few hours of our night.
Upon checkout the next morning, there was nothing they could do for us. When booking, we opted for the upgraded bay view room for more $$. Upon getting bumped to room 666, we wanted to at the very least make sure we were not getting overcharged. The guy at the counter "could do nothing" for us and told us that both rooms were the same price.
Very disappointed and will not be staying here again. We can excuse the first night's beeping...but 2 nights? The way they handled everything was ridiculous. Obviously the smoke detector was faulty and unsafe. Without a properly working smoke detector in the room, there are big risks for their customers and against the fire codes.
I hope that my review helps in your decision to stay at the Bahia. | 1 | null |
Great Hotel!
Stayed here for one night so we could visit Universal! We managed to score a free upgrade so we were able to view Universal Studios from our room, which was awesome. I thought the foyer was great, staff friendly, and the room was also nice. The location is ideal for visiting the park with shuttles if you're too lazy to walk the 5 minutes to the park enterance. All in all - a great location and comfortable accommodation for anyone visiting Universal Studios! | 4 | null |
Horrible - Never again !
i moved here because the Hudson hotel was having a refurbishment program which they did state on their web site so it gave guest the option not to stay, well done Hudson. I rebooked at the Paramount for a stay 19th-21st November 2012. I check into the Paramount only to find that it was having and refurbishment program as well. nothing on its website i was check in to 906 - which must have been the dirtiest room in New York - and asked to move room - the duty manager in a very scripted way that '' were sorry and will let house keeping know'' i told her this was not suitable and i wanted to move rooms. She did come to my room and gave me keys to a 1 bedroom suite in the hotel. Room 826 - nice room but very dirty and needed some work on it to bring it up to standard. broken window, damaged furniture, doors missing from the hall into the bed room, EXIT sign in the hall way which made the room glow red all night. all in all avoide this hotel at all costs - poor room quality - | 1 | null |
very comfy beds
Location is OK - turn left and left for the subway and for Tribeca, cross the street for the boutiques around Mercer Street and left for the tat and knock off merchants on Canal.
A nice walk to the financial district but not so nice a walk down Canal St at night - so it's like getting on the plane OK if you turn left not so nice if you turn right.
Probably the most comfortable hotel bed I have ever slept in and the staff are very welcoming and friendly. No free wifi in the rooms but wifi in reception/bar/coffee shop is fast and free | 4 | null |
Old fashioned, chic, great location.
Perfectly located on Michigan avenue right in front of those magnificient Chicago Parks. Service is good, hotel is clean, rooms are clean, beds are comfortable. But...it definitely requires to be refreshed in a near future. The bathroom is especially from another era. But in general, we had a nice stay in a place charged with Chicago history. | 4 | null |
Airport Transportation
Everything was great except for the airport transportation. The hotel will have you use a taxi for airport transportation early in the morning and late at night. I arrived at the airport at 10 PM and had to use a taxi. The taxi took me to a wrong Comfort Inn and took me about 40 mins to get to the right one. My taxi was supposed to pick me up at the hotel at 5 AM in the morning of my departure. However, the taxi was late. I ended up getting picked up at 5:20 AM. I like the comfort and sense of security of using the airport transportation operated by the hotel. | 4 | null |
Returned after 8 years
After 8 years, we returned to this Pour Points. The hotel is still very pleasant and has the 3 par nine hole golf course that we like very much. We stayed in the hotel for 4 nights and played in its golf course for two days. It made our vacation very relaxing.
However, there are three things made us not to rank the hotel to 4 stars.
First, some area of the hotel need some make over although the room is still very clean and spacious and the bed is comfortable.
Second, we still needed to ask for extra sheet to put on the top of the blanket instead of top sheet on the blanket is the norm for all other SPG hotels we stayed. The noisy air conditioning unit really bothered you to have good sleep. Both above items hurt the sleeping quality a lot.
Third, the hotel has new big flat TV, however, it cannot connect to our small netbook as other SPG hotels' do. Even we had free internet access, we could depend on using the TV as our monitor as we stayed in other SPG hotels. | 3 | null |
Great Hotel - Great Location!
I have stayed at this Hotel several times. The location is great, the staff is over the top, and the rooms and common areas are spotless! It is a great value. It has several great restaurants within walking distance. | 5 | null |
Not worth the price; reserved room type not available
My main complaint (and a huge irritation whenever I travel): the hotel did not have the room type I had reserved available when I checked. This is just shabby treatment. Obviously they know exactly how many rooms of each type they have, and how many reservations for each type they have. I consider this bait-and-switch. To make it worse, the best I could get was a double bed. I don't mean two beds, I mean an actual double size bed. (I am 6'4") I was unaware that hotels even had double beds any more. Also shabby, the trainee desk clerk could not find anyone to help him when he needed assistance, which was several times during the check-in process. C'mon people, give them the basics at least before throwing them on the desk...or at least make someone available to help him. The process was rediculous. On to the room...stained lamp shades, tiny clothes closet, bathroom & shower almost too small to turn around in. As far as service, there is an inadequate number of bell staff and getting a cab...well, you're on your own, basically. The whole place seemed notably understaffed -- registration desk, bell service, restaurants, room service, etc. I understand it's not a Starwood level hotel, but for $300+ a night, I'm expecting a decent level of service and AT LEAST a queen sized bed. Won't be back! | 2 | null |
Wonderful Experience (minus the parking fee)
My girlfriend and I went on a three day vacation to the Philadelphia Marriott Downtown. Upon entering, the valet was exceptionally polite and catering to all of our needs. They explained to us the process for parking and was very patient while we decided if we wanted to pay that VERY HIGH PRICE for parking. The check in and check out process was easy and 1-2-3. We had a King-sized bed which was very very comfortable. The hotel was located in the center of it all...attractions, restaurants, the subway...the only problem I had was the fee for the parking lot. We spent $91.34 for two nights. In my opinion, the parking should have been reduced since we paid a pretty penny to stay there. | 5 | null |
Our daughter's wedding was a dream come true in Austin.
We recently stayed at the Four Seasons Austin, Texas along with my daughter's wedding party for a three night stay ending with a fabulous brunch on the lakeside terrace under the majestic oak trees at the Four Seasons. We had quite a large group staying at the hotel. Every accommodation, every bellman, the concierge (Tommy), the catering staff ( Meredith and Sylvia and all the wait staff), the Trio Restaurant staff, the laundry, everyone and everything was done right up to the standards that you would expect from the Four Seasons and beyond. No one every forgot our names or faces. We must have run the staff ragged with our multiple requests but everyone on the staff was ready to please! And this when the hotel was fully booked! And at the same time we felt so at home. We would highly recommend the hotel for any special event or just any visit to Austin. Two very happy parents of the bride. | 5 | null |
An excellent representation of the Kimpton brand
If you've stayed at a Kimpton hotel before, you know what to expect: a boutique-style hotel with character; cheerful and good service; excellent cuisine; good location. The Hotel Burnham in Chicago does not disappoint: from start to finish, my husband and I had a marvelous stay here!
We were in Chicago for five days to visit family, and we picked this hotel because 1)location and 2) its affiliation with the Kimpton brand. The young staff are excellent; always up-beat, always helpful and informative, and quickly responsive to any reguests. It is obvious that they are "house proud" and have high morale, which is always a boon to guests.
The lobby is small, but with a cozy sitting area off to the side with a fireplace that I'm sure gets lots of use in the fall and winter months. A free glass of wine may be enjoyed here in the late afternoon..a nice Kimpton touch. The very fine Atwood Cafe is adjacent to the lobby, which is open all day, with a delightful "al fresco" section for the summer months. The Cafe is famous locally for its delicious Sunday brunches, so reserve ahead if you wish to partake. The price for a quick lunch there was jaw-dropping for us ($73.00 for two bowls of soup, a selection of artisan cheeses and bread, and two glasses of wine) but perhaps, being from Las Vegas, we are just not used to Chicago prices. I will say however, that, although simple, the quality of that lunch was superb: the soup was delicious and the cheeses were exceptional.
Our room was too small, as sometimes happens with Kimpton, as theirs are always older buildings that have been redone, but the decor was lovely and the accommodations were spotless.
Special kudos to the room service staff. My husband and I always treat ourselves when possible to room service for breakfast when we travel, and the service provided here was exceptional: it was pleasant, accurate and fast.
The location was perfect for us, although some might wish to be closer to the upscale shopping that is offered in the Miracle Mile area.
If you wish to dine off-site for dinner, The Trattoria No. 10 is exceptional! It is less than two blocks away, and offers top-fo-the-line northern Italian cuisine in a charming basement "bistro" atmosphere. The service was outstanding. (more under a separate review) | 4 | null |
Best hotel stay in some time
I'd never stayed at a Drury Inn before our stay at this one on Aug. 9th. We checked in late and were treated courteously and professionally. The room was spotless and well appointed with a huge flat-screen TV for watching the Olympics. The next morning we met more of the staff, who were delighted to help in any way needed. They seemed happy to see everyone. The breakfast area was clean and spacious and the food great for a continental buffet; something for everyone. Had we come for any other reason than a funeral, it would have been the perfect get-away. | 5 | null |
Probably Better For Fun Than Business Travel
This was a fun boutique hotel with a bit of hipster 'tude, but Restoration Hardware-like furnishings. I might stay here again, but not for business.
The good: Clean, ultramodern room with nice furnishings. Very comfortable bed. Large bathroom with great shower and fixtures. My room was very quiet, looking out on the back side of the hotel (no view to speak of, but hey, it's NYC). Location wasn't near anything major I was going to (except Little Brazil), so others' reviews can probably speak to this better. The breakfast room was empty when I showed up, but it overlooked the street, for a nicely lit "view."
The not-as-good: Room was really tiny, as in the large bathroom was almost half its size. Mine was so small I had to turn sideways to slip into the bed. There was not a functional closet to speak of, so I had to hang my clothes on the back of the door. The desk was also half depth, which made for a less than comfortable work session with my laptop. It also was not well lit at all. Given that the furnishings were black, and the walls darker in color (which was nice, I'm not complaining), the room really could have used more lighting if you like things bright when you work. It was very expensive (but perhaps a touch reasonable for Manhattan at ~$350). | 3 | null |
Do Not Waste Your Money On This Place!
Once my husband and I arrived, we received room keys for a room that did not open. We thought we had to put some muscle into opening the door, but after trying a couple times, it did not budge. We went back downstairs, asked if the room was occupied, and the woman that gave us the keys at the front desk didn't look surprised, just upset...as if it had happened before.
The next room keys given to us opened the door to a dirty, cramped, cheaply carpeted room with no working A/C. We asked why the A/C was not cooling the room (was blowing lukewarm air), and they informed us that the season for A/C use was over. Meanwhile, they brought up a dirty small fan that appeared to be broken. We did not try using the fan. Instead, we opened the window as far as it would go. I'm sure it opened only a crack for safety purposes, but that was our only ventilation in the room.
We left the privacy door tag on the door, and when we got back, we had noticed that someone had dropped off the complimetary wine and chocolates inside our room. The fact that someone came into our room without permission and then provided cheap Trader Joes's wine and seemingly cheap chocolates along with it was offensive.
The pillows were disgusting, the bathroom was cramped, and everything feels old. I am not sure what "upgrades" they have done to the place. Also, the carpeting on the ground was stained in spots, and I could feel concrete flooring by the front door. The carpeting did not feel secure, as if I could pull it up easily.
The only reason I gave it a 1 star was for location.
This place sure makes you want to stay out of the room all day.
We thought we were getting a good deal through Groupon, but we actually got less than what we paid for. Very disappointing. | 1 | null |
very disappointed
The hotel check in agent asked us" a room with one or two beds" as she looked at our reservation. We said two that is what I had paid for via Orbitz. I used that service as I did not know where to stay in Memphis. I paid the extra fee for two beds. Well she then said I can only give you one your reservation states one queen or two doubles. We are at full capacity but if I could show her proof she could give me two beds. No sense. So if you book via another group you get punished by this hotel. And she put us in a room where the elevator is actually built in our wall beside the bed. So what do we hear all night.... And you get an extra automatic hotel charge. | 3 | null |
Spotty Customer Service and room smelled
First, I'm a Priority Club Platinum member and have stayed at quire a few hotels, international and domestic, sometimes for three weeks at a time. My general comment is that QOS at the hotel was spotty - some good customer service, some not so good. The housekeeping staff and front desk personnel were average in treating the customer. The bartender was rude and not friendly. But the one incident was with the shuttle driver when he refused to help my friend, a parapalegic into the shuttle in the rain because HE didn't want to get wet! I sent an email compaint on the corporate website on that incident. In addition, the room furniture (the ottoman)was dirty and my wife complained of a bad smell. Not going back to that hotel. | 2 | null |
perilous to human life
In the room the pipes were held together with duct tape, the bed was crawling with bugs, the entire hotel smelled like wet dog, and the room was 5x5 feet. the rooms across the hall had signs from the NCY department of health saying "Perilous to human life" wich mean you will die immeadiatly if you enter the room. The worst part is they do not refund. A word of advice.... do not stay at this hotel. | 1 | null |
Stay somewhere else
I recommend staying at another hotel as there are many options near this one. The hotel was way overpriced. I used the laundry service and asked for pressing. Wringles were ironed into both my pants and blouse.
The room was not very clean the base boards were dirty and there was stains on the carpet and furniture. I was there for work and other people with our party observed the same thing. Expect to wait for check in and out. It's often busy in the lobby and there are not enough seats.
There was also a union protest outside the hotel which started very early in the morning and was loud. For what the hotel charges per night they could pay and provide benifits for employees.
If you want a clean hotel with better service look into other hotels that may even cost less like Hotel Lombardy that has clean rooms and wonderful service. | 2 | null |
Worst La Quinta ever
I usually stay with this chain, and usually, it's just fine. Not this one. To begin, The clerk was outside smoking when I arrived and it took me several minutes to get her off the phone and to the front desk. My reservation was wrong, and I was locked out of my room the second day - I had booked two nights and they had me down for one. Asked for a taxi, the clerk forgot to call. The room smelled musty and of chlorine as we were too near the pool. The towels were threadbare - I could literally see through them. Only a few channels on the TV. Pillows were like rocks.
The whole place was just so sad-looking and old.
On the plus side the staff (even smoker on the phone) was extremely nice - if somewhat inept.
The breakfast was fine . . . nothing special but filling nonetheless. And I could tell they tried to keep the placeclean - but, I'm telling you, nothing will help this place. Avoid it. | 1 | null |
Reservations were lost. It took an hour to check in. Next...
Reservations were lost. It took an hour to check in. Next day my reservations were lost again. Room door looked as if it had been battered in a break-in. Television picture was poor quality. Shuttle van looked to be 10 years old. Everybody including staff seemed to smoke. I didn't feel safe at this property. | 2 | null |
Horrible!
I booked this hotel because of all the reasonably good reviews here. Either I am utterly unlucky with my room and the staff I've encountered, or something is not quite right with the reviews here.
I am writing this review from my hotel room. My room is old, dirty, loud and definitely not worth its price.
The sheets are old, unclean and the bed is very uncomfortable.
The bathroom is covered in mold, there's not enough hot water to even wash my hands, let alone take a shower.
The staff at the check in are unfriendly, unhelpful and have an air of being utterly bored and hating their job.
The internet is there (payable) but slow.
This hotel is really not good at all so I wouldn't recommend it to anybody. There are much better hotels around, similar location at a similar price. | 1 | null |
First Choice near Sea-Tac Airport- Appreciate Mgmt.
We always choose this hotel when traveling. The shuttle is a great service to airport, and we leave our car in the Hotels Lot while we are away. Our last trip offered an unexpected challenge. Great room, location etc. but in the early morning as I was to shower, we realized the water to the shower was not connected. Maintence diassembled the plumbing at 6am and we asked that they leave and let us get ready. Sponge shower and we were on to our plane. When we arrived in DC, I emailed Doubletree's main office. They were responsive and creditied our room charge back to our account. I will continue to stay at this Hotel and appreciate the professional manner of the management of Doubletree, | 4 | null |
Cute Hotel!
This is the 3rd Indigo I've stayed at and I was not let down one bit!
We stayed here for a girls weekend getaway last weekend & the hotel was so quiet! They said the summer was their slow season.
Room was too cute, hard wood floors, navy/white polka dot comforters and a blueberry collage on walls. Basic room but super clean!
Only downside to this particular Indigo is there is no pool (or hottub). :( | 5 | null |
Avoid This Hotel
There is nothing positive to say about this hotel. The front desk clerk was supper slow, The room I reserved was a smoking room and I asked for non-smoking. By the time I got back to the front desk, there were 8 people in line -- a 30 minute wait so I passed. Bedspreads had cigarette burns. There were carpet stains.The wall had a patched hole (size of a fist). The sink drain plug was broken. The hot-cold water indicators were switched. The TV was old-school tube. The TV remote did not work. The underneath the beds have never been cleaned -- there was a 4-pack of condoms with a 2009 expiration date was found under one bed. The room next to ours had a barking dog. The breakfast was uneatable. Worst hotel ever. | 1 | null |
I've Had A Lot Better, For Less. Won't Be Returning.
No TV remote? Seriously? Peeling wallpaper in rooms and hallways. 30 year old alarm clocks. Apparently has an ant infestation. They advertise a $49.99 room rate, every night outside. The front desk isn't aware of that. Asked for CDL discount, twice, didn't get one. I was advised online that it's supposed to be 12% off. When was the last time they used that white popcorn stuff on ceilings? This place still has it, albeit it's been painted, though not very well. Room 212 had a jerry-rigged thermostat on the a/c unit. We checked in at 9:pm and the room was hotter than the hallway AND the outside temp. The ONE vending machine this place has, which is in the lobby, is out of order. Ancient furnishings and ugliest colorings in a room that I've ever seen. Made the place feel dark and cramped. They only have hot and hotter water out of the spigots. And by all means, skip the complimentary breakfast! Warm milk and cold coffee, DIY waffles, DIY toast, and stale cereal. The front desk couldn't even break a $20, so that I could use their laundry facilities! | 1 | null |
May 12th 2012 Horrible Customer Service
I had one of the worst customer services experiences at this hotel. I checked in to find out that linens were unavailable and was told they did not know when they would be available. My party and I left the hotel and was told we would receive a call in about 15 mins. That was a joke no call and I call them back in about 30 mins. To come back to the hotel to a rude and snobbish desk clerk and I did I mention I finally figured out it was the manager after I emailed customer service several times. I had to let them know that the person who claimed that she called me regarding the incident was not true. The reason I had not received a call because my complaint was against the manager. She didn't even let me know where my room was located and so we ended up lost in the hotel. The young man that came with our party came back to desk to have the manager laugh in his face because she knew she didn't give us directions. My interpretation from her is that I wanted my room for free. I booked 3 rooms and paid about $500 for all three. I told her I didn't ask for anything for free and it is not my issued if I have to leave the hotel and you don't know when I will be able to check in because you don't have clean linens! Do not stay at this location. I like the room but the manager needs to be put on a probation plan. She has horrible customer service and if the manager is like this then I can only think of what the staff is like. | 1 | null |
Challenged Layout
The property is located near downtown Austin and located on Congress avenue. Still a cab ride to sixth street. The property is not layed out very well. Anytime you need to go to the parking garage you have walk around the building and take the elevator up to your car.
The rooms have been remodeled and look very well. The hotel did run out of towels. The hotel staff is great and the "free" shuttle was very fast and took us where we needed to go. | 3 | null |
Not so much Paradise
Over priced. The rooms are old, run down, dirty bath room and a big disappointment ! not a 4 star rather 3 star! add to it a 28$ parking fee per day.
The outdoor is fantastic and families with young kids can enjoy the big grounds. | 2 | null |
Location, location, location
This hotel was a disappointment. The location was excellent, but the unit definitely needs an upgrade. The walls needs paint and the ceiling tiles need replacing. The concrete floor also needs repainting. When we complained about the appearance, we were told that it was historic and some things couldn't be changed. My response was that fresh paint would help immensely. The washer/dryer combined unit never did work properly. It takes about 4 hours for a complete cycle, so after about 4 attempts we just gave up. On a positive note, the staff was very friendly and tried to help, and we certainly enjoyed the river walk and all it had to offer.
We ate at Landry's twice and had excellent food and service. It's located in the same building as the hotel. There were many other excellent restaurants nearby, and we also enjoyed the Buckhorn Bar/Museum just across the street for a casual afternoon drink. The Alamo, Riverside Mall, and Market Square are all within walking distance, and worth the trip. We also took the Riverwalk Boat Tour for a good overview of the area and its history. | 2 | null |
Great Hotel!
I was at the Orlando for four nights and loved every minute. The room was great and I had a fun view of the Hollywood Hills. I travel a lot and think the bed, with fluffy pillows and duvet, was one of the most comfortable I've ever had in a hotel. All, including the bathroom, was immaculate and fresh smelling. A morning newspaper, cozy robe and slippers, and well stocked bar were welcomed extras. The hotel is in the midst of an area filled with great restaurants, stores and easy transportation. The Churchill restaurant is an extension of the hotel and I will continue to dream about their Pancetta Breakfast Pizza! The staff was welcoming, extremely friendly and helpful and I look forward to my next Orlando stay. | 5 | null |
Cannot Wait until next year
A group of us stayed at the George instead of the near by conference hotel. All of us cannot wait until next year's conference, since we all had a great time. From the rooms with their large bathrooms, to the wonderful food and service at Cafe Bis, to the staff who made us feel like regulars. A few of us are makeing plans to return in the spring with our familys and I can bet more of our association will be staying at the George during next years meeting instead of the local "chain" hotel. | 5 | null |
How did this place get an average rating of 4/5?
Stayed here for about a week while travelling for business. Had to change rooms because of multiple and visible stains on the floor; first time, horrible stains on the carpet and stains on my bedsheets. Second room also had stains on the carpet although not as bad as the first room. Bedsheets also appeared dirty again in the second room. Couch and chairs were saggy, worn, and probably weren't cleaned for a long time. Also felt very humid/moldy in the rooms. Bathroom was fine in both rooms.
Location is good; close to the Galleria.
I will say that service was good. People were accomodating with me changing rooms and helpful and polite.
Overall, this hotel is in desperate need of a remodel. I believe this property will be undergoing one soon so hopefully the room quality will improve afterwards. Until then, I would not recommend to stay here. | 2 | null |
Perfect New York Tourist Hotel
The Staybridge hotel is ideal for for a tourist visiting this great city but may be lacking in some facilities for the business traveller .Room is quite compact but has all the facilities that one would require for a comfortable stay.Fully fitted kitchenette with dishwasher & full size fridge ( some people may find this noisy at night ), comfortable bed,walk in shower & in room safe.
Our room was on the sixth floor so no views & when we checked on possibility of a higher floor we were told that because we booked through Hotels.com our choice of rooms only went to the ninth floor so if your looking for an upper floor of the seventeen it may be better to book directly with the hotel.
We were very impressed with the hot & cold choices at breakfast ,ok it can be very busy but be patient and a table will come free ,there is also an overflow seating area in the bar.The breakfast staff were extremely friendly & worked hard at keeping all the stations fully stocked.They even supply take away containers if you want to have breakfast on the run or if you wish to bring fruit /muffins /small containers of milk etc to your room for a snack later in the day.
The location is really good especially if your a first time visitor as its within walking distance to many tourist attractions & a short subway ride to most.There is a subway entrance 2 minutes from hotel & a safe 5 min underground walk to the nearest subway station on 42nd street.
For people on a shopping trip buses to the large outlet malls in New Jersey or Woodbury common can be taken from the Port Authority bus terminal directly across the road.Many of the sightseeing buses also leave from here.
Turn right when you exit the hotel & a ten minute walk will bring you to the shows, the neon and crowds in Time Square but if your looking for good restaurants think about turning left and a 2 min walk will bring you to 9th ave - Hells Kitchen- where there is a huge choice of excellent restaurants, everything from $1.00 pizza slices to $100.00 steaks .
Always felt very safe in this area of the city when walking or using subway as its very busy day & night.The only negative as many others have mentioned is the difficulty with wait times for elevators especially at breakfast hours & check out times so dont leave things to the last minute. | 5 | null |
Prime location!
Good Location
The Chancellor Hotel was very good for our 3 day stay in San Francisco in July- it's right on the Powell-Mason/Hyde cable car line and a 30 second walk to all that Union Square has to offer.
Staff were friendly and helped with directions and giving us a wide selection of pillows for our room (for no extra charge).
The room was comfortable and the bed was more than satisfactory for our stay. The view of a brick wall and a fire escape was not ideal, but we were not bothered by this because we knew we would be spending most of our time exploring the city.
The plumbing between the rooms was quite noisy at times and did wake us up once or twice when people in other rooms flushed the toilet.
Overall, a very nice and comfortable stay in a great location, though I would suggest taking earplugs! | 4 | null |
Great Hotel
I stayed at the Seaport Hotel because of a wedding that was held there. The hotel is great. No complaints about the room. The food provided by the hotel for the wedding was fabulous! It cost to stay is a little expensive but that is not uncommon for a city hotel. The breakfast buffet was $19.95. Children under 6 eat free. The view of the city was great. | 5 | null |
Perfect stay, amazing location - fantastic holiday spot!!!
So my wife and I decided to book a 6 day vacation to Washington, D.C. - she'd never been before and I hadn't been to D.C. in probably 12+ years. Needless to stay the Fairmont Washington D.C. made our experience one of the best vacations we've had to date.
1. Location = amazing. You're a 5-7 minute walk to Foggy Bottom Metro Station. *TIP: day one buy a 7 day rail pass and ride the metro everywhere. We took the Metro from Reagan National to Fairmont and were in the room in 30 minutes or less including all the stops, walks, check-in, etc. You're a 10 minute walk from downtown Georgetown (M Street). M Street is a must. You're also walking distance to Whole Foods and so many restaurants and bars/lounges it's amazing. And by bars I don't mean "bro" bars or lame bars with drunk chicks everywhere - these are nice, relaxing, local establishments. JFK even proposed to Jackie Kennedy in (Martin's Tavern).
2. Rooms = beautiful and from the research we did, some of the largest and most luxurious in D.C.
3. The little touches = The doormen change the doormats outside the hotel to "Good Morning" "Good Afternoon" "Good Evening" etc. throughout the day - that's so awesome and such a nice touch. The flowers in the lobby - gorgeous. The decor in the lobby - amazing again! There is even a bee colony that the Fairmont harvests their honey from on the roof and they breed them onsite to make their own honey! Are you kidding? That's so cool - and don't worry they don't sting! Cherry blossoms in the garden - lit up @ night - priceless and most have photos to remember the stay.
4. Courtesy and professionalism of staff. Great staff, great concierge, great check-in. We got to the hotel around 11:00am for check-in. Yes, 11:00am - totally not expected but again, we got from the airport to the hotel faster than imagined - but the front desk didn't give us any trouble and checked us right in - way early - and with a smile and no hassles. Thanks again!
5. Couldn't have been any easier to get a cab - doormen are great again.
6. Amenities: Robes, free wifi (with President's Club membership - you can register online for free), onsite gym, large pool, jacuzzi, steam room, sauna, designed body washes and soaps in room, etc.
In all - nothing bad to say at all. I'm pretty sure this is my first 5 star ("excellent") review ever on Trip Advisor. Well done Fairmont - we hope you'll have my wife and I back! | 5 | null |
Great location; very young vibe
The hotel is in a wonderful location. Easy walking distance to bars, shopping, and great restaurants (try La Condesa next door--you won't regret it). However, the hotel is crawing with 20-somethings and is a bit worsened by the fact that a non-hotel guest can purchase a $20 pool pass to Wet (the hotel's pool). While the amenities are fantastic at the hotel, the pool was littered with side way hat wearing, graphic tee sporting, and loud talking 20 year olds. For some this may be great, but was a bit much to handle for me. Overall, the staff was very accomodating; however, the pool staff is short and you will wait a while for a drink or food.
Pros:
-Great Location
-Clean, spacious, night life spot
-Wonderful amenities
-Staff is willing and able to help. Very friendly
Cons:
-Young is an understatement (if you have a family or are a couple: head down to Four Seasons)
-On weekend nights, this hotel lobby becomes a bit of a hot spot for a very young crowd
- Pool gets crowded. Get there early and just be prepared for large, young groups | 4 | null |
I was robbed through my credit card
Hi. Good hotel, silence and location. But Be CAREFUL when you give them your credit card in the front desk for the deposit in case of any damage. They create a phisical voucher which of course show all the information of the credit card. I was there since november 1st to 5th. When I checked my credit card statement I was shocked. They charged it with 900 dollars of orders through Internet. This is the moment I´m still trying to get my money back with my Bank. Thanks. | 2 | null |
The most amazing hotel
I have stayed at Villa Della Stella three times. I absolutely love this hotel. It is so homey and comfortable. I've stayed in The Hollywood Glamour, The Parisian and The Enchanted Cottage. Every room is complete with a kitchen and amazing decor. The sheets on the bed are to die for. The hotel is so close to amazing restaurants, stores, night clubs and so much more. I would recommend this hotel to anyone. I can promise that you will have a wonderful experience. Not only is the hotel fabulous so are the owners. They are so kind, hospitable and sweet. If you want to be comfortable, feel fabulous and have an amazing experience than I would definitely stay here. It is perfect! | 5 | null |
Great Downtown Hotel
There is nothing bad to say about this hotel. We stayed for a weekend for a convention. The room was very quiet, spotless and very comfortable. The staff was super friendly and helped with anything we asked. You can't beat the location. You can walk out of the hotel and there is a lot of shopping and restaurants. I would definitely stay here if I ever visit Denver again. | 5 | null |
Bad experience
I could feel the bed springs sticking out on the sides. I went to take a shower, but the control just spun around. I ran the sink water for 10 minutes and was only able to get it to about luke warm. | 1 | null |
Upgrades Needed
We recently stayed here for a girls' weekend. The size of the rooms were fine and the price was reasonable but there were some mechanical issues which need to be addressed. First the toilet did not flush correctly -- have to hold the handle down to flush; the electricity kept blowing a circuit while trying to dry our hair; the telephone did not work and we needed to go into the hallway to call; alarm clock did not function properly and the mattresses and pillows need to be changed up. Manager would not speak to our party regarding some of the issues but could be seen coming in and out of the back of the desk multiple times. Not too good with customer service so I can see.... | 2 | null |
A typical motel style
It's a typical motel style.Prices are fair! hotel is located right off the freeway, very easy to find! Also free WiFi. Room was clean and big enought for 2 adults.Little noise from the freeway on the night.No microwave in the room. | 3 | null |
Oh Radisson!
I understand that the Radisson is an old hotel but boy does it show it! It didn't really bother me that much though. The elevators are scary though.... they shake and bounce as you get on them, I never thought I was that heavy.
Location is really great, less than a mile walk to the pier and baseball statium which is good. Lots of pubs around. Breakfast was good in their little restaurant in the lobby, it was about $10. But the gift shop looked horible... OMG! It looked more like an old deserted news stand.
Would I stay there again.. sure why not. *shrugs* | 3 | null |
Lots of choices, don't pick this one!
We travel to Phoenix regularly, and have good luck with the less expensive motels. However, this one time was horrible! Going to a concert, so wanted a close-by motel, but never again! The lobby stinks, the room stinks. Cockroach in the bathtub. Dirty bathroom door. Beds a joke, so hard & uncomfortable! Flat, not fitted sheets, you know how they come undone the first time you turn over! Light bulbs missing. Stains on carpet and one chair (broken too). T.V. channels didn't work. Curtain broken. Desk clerk didn't mention "free breakfast", but by morning I would not have trusted the cleanliness of that either! UGH UGH. | 1 | null |
I had hope this time would be better........it was not!
So a little background, I stayed at this hotel in November of last year and wrote a review on here. I gave the Sheraton a decent rating but mentioned a few issues we had during our stay. So we hoped for a better experience this time...
Arrival; We arrived on Saturday, June 16 around 3pm. We found the SPG check-in line and proceeded to check in. I had booked a special deal through SPG that would give an extra 1000 SPG points if you booked a Club Room with Club Lounge access., so that is what we did. This was only my second stay at this Sheraton but Sheraton is usually the hotel I stay at. The women at the desk checked us in and told me she gave us an upgraded room on the 18th floor. I wasn't too surprised to get an upgraded room, SPG Gold members get upgraded rooms when available.
So when we went up to our "upgraded" room I noticed it was not on the club room floor and it was the same type of room we got on our last visit here. I then decided to go up to the Club Lounge to make sure we had access to that...nope, no access. So I contacted the from desk and spoke to the on-duty manager, who told me that he was sorry and he would give me 250 bonus SPG points...wow really...I think someone mentioned "bait and switch" on here before and I felt that is what had taken place at this point. He then further said that they were sold out and there were no club rooms available. I said ok and hung up the phone. After a quick check on the internet I noticed there were indeed club rooms still available to reserve on the Sheraton Baltimore website. So I called back down but the manager was busy. About 10 minutes later I got a call back from the women who checked us in. I then spent about an HOUR with her on the phone. She told me three times that I had booked a traditional room. I told here three times I have my reservation e-mail on my phone right now and I will show it to you, I booked a club room and the reservation says that. It amazed my wife and I that this person was basically accusing me of lying. I'm not big on status but being a SPG Gold Member it makes me wonder how they treat the non SPG members at this hotel. Finally she agreed to give us an upgraded room, nope not on a club floor, none available...but in the other tower. I said fine and we moved. The other room, being a Jr. Suite was nice and we did appreciate the upgrade...but having to spend over an hour dealing with this was not satisfying.
I will also say, as I said in the last review on here, the Sheraton Baltimore City Center is located on the border of good and bad neighborhoods so be very aware when you book this hotel. Just to give you an example at about 10:30pm that night I overheard a very loud noise coming from outside. I looked out the window and noticed about 15 motorcycles, 4-wheelers and mini-bikes on the street and sidewalk in front of the hotel. They were racing through the streets and on the sidewalks. About an hour later another loud noise coming from outside...this time a large group of about 30 appeared to be juveniles knocking over garbage cans and fighting with each other. About 10 minutes later a large presence of police in the area. This went on all night, sirens, police, fights, noise...again in my first review I mentioned the poor quality windows in the Sheraton at that time the current manager of the Sheraton said they were going to be replacing the windows...well they haven't yet. Also if you get a room looking West of the hotel you will notice most of the buildings in the next block are boarded up and empty...not the best area to be in. I posted some photos showing the area. I would warn people not to walk outside of the hotel area at night.
On a side note...we originally were only going to Baltimore for one night (Saturday) to see the Sailabration festival but at the last minute decided to stay two nights adding Friday. I used Priceline for the other night and stayed at the Renaissance Baltimore Harborplace, for half the price of the Sheraton. I will say that will be our future hotel when we stay in Baltimore. Not only for the much better location, across the street from the waterfront, but for the customer service provided by the Renaissance. I will stay loyal to Sheraton Hotels on other cities but will not stay at the Baltimore Sheraton in the future. | 1 | null |
Great location for those flying out of SJC the next morning
The hotel itself is pretty decent. No complaints. The rooms are big, clean and the staff was very friendly and courteous. They offer free shuttles to the airport every half an hour but there is also a free VTA airport bus that leaves from a bus stop right outside the hotel. There is a vending machine with painkillers, aspirins, feminine products and other things that the traveler may need. I only stayed there for a night and I have nothing to complain about. Would stay there again happily. | 4 | null |
Don't book a corner room!
We booked a Corner Room with "View" through their website. Our room looked out over a string of dirty air conditioners and lots of dumpsters which clanged during the night. Also, we were in room 532 which is high for this hotel, but still were woken up all night by police cars and fire engines. I would not recommend this hotel. Get a hotel which is not deceptive in their descriptions. I told the "customer service' person and they never contacted me or did anything. Plus, they describe the room as having extra square footage but that is just a long hallway. | 1 | null |
Best Hotel in Suger Land!!!
Came to Crowne Plaza Suites Houston last week and stayed for 3 nights. I loved everything this hotel had to offer. The 2 room suites, room service etc... But most of all this hotel has superior customer service. The entire staff go out of their way to make sure your staff is plesant. Definitely will return upon my next return to Houston next month. | 5 | null |
Perfect for an early flight
We had a 6:30 am flight and wanted to stay near the airport. Couldn't have gotten much closer than the Microtel and the price was right. The staff was friendly. We were delighted to hear that the continental part of the breakfast opened at 4:00. The hot food came out as we were leaving at 4:30. We might have been able to stay a little longer, but we didn't know how long the lines would be at the airport. The rooms were clean and the beds were comfortable. The walls are a bit thin, but our neighbors were asleep even before we were. We didn't hear anything out in the hall. While we could have walked to the airport, the shuttle is convenient and will operate at your request. We would stay at the Microtel next time we need to catch a flight at El Paso. | 4 | null |
Outdated and Terrible Service
This hotel is in desperate need of renovation. Stayed here the night before a flight and am a Marriot silver elite customer. Horrible customer service at check-in. Had requested a king and when it wasn't available would only be given an "upgraded room" with a king at an additional charge. Totally unnecessary for the add'l charge especially as often as we stay at a Marriott. The room itself was on the top floor and was supposedly an "upgrade", but was very dingy. Carpets need to be replaced - had a musty odor. Bathrooms are old and very outdated. Would not stay here again. Will try the Westin next time on the same street. Went there for dinner at the Daily Grill. | 2 | null |
Dirty, noisy, uncomfortable
The close proximity of the PHX airport pretty ensures constant plane noise, however there are many other disturbances unrelated to airport traffic. It was hard to identify just what the source of the noises were, but one that began around 5 am sounded like someone dragging a large dumpster around over our heads. The room had supposedly been cleaned, but looked & felt dirty & the furnishings are very old & shabby. The stairs to reach the pool looked like stairs you'd find in a dirty inner city parking lot & then after pushing open the beat up metal door, which did not look like any entrance to any hotel pool I've seen, we were "greeted" by cement littered with cigarette butts & assorted litter in general. The pool water itself was freezing, but moreover was in poor repair with missing tiles & chunks of cement were missing. The parking lot is not well lit making arriving back to the hotel & getting out of the car to head up those awful stairs a bit frightening! I would not chose nor recommend this Hilton property ever again! | 1 | null |
Good Value
I was in Dallas on business and found the location of the hotel very convenient for that purpose. The room was good and I must say it was the most comfortable hotel bed I have slept in for a long time. The bathroom could use some updating (old tiles in the shower showing their age). I found still water sitting in the coffee maker so decided not to use it. I was not impressed with hair in the bath tub but just rinsed it out. The breakfast buffet is excellent and very reasonably priced at $10.95. The front desk staff are very courteous and helpful. There is a complimentary shuttle that will drive you to locations within 2 to 3 miles of the hotel. | 3 | null |
Good staff, needs attention from management
The staff at this hotel is excellent. But the systems need attention from management. The internet connection is sooooo sloooooow as well as expensive it wasn't really possible to use it for work (i had to switch to my own mobile broadband which, of course, costs me)
I spent 20 minutes following the directions in the in-room notebook to print a file. When i went downstairs to pick it up, I was told "oh that's outdated - you need to use this different process now" ... The "new" process didn't work either. However, the person at the desk very graciously printed my file for me.
I tried to order something from the menu in the in-room hotel guide and was told they didn't have THAT but they had something else (which arrived luke warm). In the notebook it listed the service charge as $2.50 but when i got the order it said the service charge was $5.00 ... When i asked about it they said the book "must be out of date." AND, they graciously took the charge off my bill. However, the staff said they didn't know what was in the in-room information and that it was probably all now out of date.
The clock in my room had not been changed from daylight savings time and I couldn't figure out how to change it myself so asked if they could do it for me. Never happened.
AND, the soda machine on this floor is broken. | 2 | null |
Just Ok
When I arrived I was told the fitness room was "out of order" - strike one. The internet was so slow I was unable to view any web pages in a timely manner and got so frustrated I shut my computer down - strike two. In addition, I did not appreciate the black ants that joined me in the bathroom - strike three. Lastly, the wallpaper was peeling off of the wall in several places. On the plus side, the carpet and tile in the room seemed newer and still nice. | 2 | null |
Worse ever experience
This place does not honor 'late arrival reservation'! I arrived late in Charlotte with a reservation from my corporate travel agency Carlson Travel. Upon arrival at 1:30 AM, the front desk tells me that they have completely sold out, and they don't have a room for me. All they can do is to get me a room at the Drury Inn a mile away. They called a cab that is supposed to get me over there. But after 30 minutes of waiting (apparently Charlotte doesn't have enough taxi cabs operating this time of the night, or morning), I asked the clerk to call Drury Inn, which she did. She found out that the Drury Inn does not have any room available either.
I won't bore you with anymore of my terrible experience. I just cannot believe that Marriott, being a well known hospitality company, can hang a customer out to dry like that. And in the middle of the night! What would you do if you were me? | 1 | null |
Awesome hotel, best in the chain!
I have over 900,000 Marriott points and your facility is one of the best I have ever stayed in. I cannot say enough on how nice and spacious the rooms are. The full kitchenette was a pleasant surprise.
Jim Winger | 5 | null |
HORRIBLE hotel
Unfortunately, my company has a deal with this hotel; so i have to stay here every year. This year was especially bad. When i arrived in the room around 10pm, i wanted a drink from the minibar (which is something i rarely do). There was LOTS of half eaten food, like a hamburger, and the smell was bad. It had obivously been there awhile. If they dont look after the minibar where they make money, what else dont they maintain?
The hotel is very dark. I'm convinced it's a strategy to hide just how dirty the place really is. The elevator smelled like someone had been sick in it for the duration of my 3 day stay.
Lastly, they CHARGE you $3 for a small cup of coffee in the lobby. In this day & age, that is obsene. We complained enought that i'm hopeful this was my LAST stay at the alden. | 1 | null |
Dated, but acceptable
It's kind of shame that this property is not better maintained because the location and price are decent for travellers to the Charlotte area. We chose this location because it was halfway between the Concord Mills Shopping Mall to the north of Charlotte and the South Park area shopping malls on the south end of town. Additionally, the price was about a third of what the hotels in uptown were charging.
This motel has the potential to be so much more than it is. Unfortunately, the furniture is extremely dated and damaged. Handles were missing from drawers, some light bulbs were burnt out, and the sofa was old and worn. When we first entered the room, it smelled musty and stale. However, after running the air conditioner for a while, the odors subsided quite a bit and did not bother me. The room itself was clean enough, but the overall feel of the room was dull and dingy.
I stay in Red Roof Inns on occasion and usually am OK with the quality of my stay. I realize it's not a Hilton or even a Holiday Inn, so I don't expect the quality to be to that level. Still, some basic updating and freshness is desired and expected. This one falls a little short of my expectations, but overall it was acceptable . | 3 | null |
Avoid this hotel!!
Hallways are old an dirty and smell odd, perhaps some pesticide or mold.
Room dirty, bathtub was missing some coating.
Paint in was old and had cracks.
Bed linen make me and my wife itchy. | 1 | null |
Good Hotel Nice Room
Older hotel, good room, comfortable bed, friendly staff. Dinner at the bar was nice, good food decent prices. Room needs more outlets, specifically I had to crawl on the floor and look behind the drapes to find a plug in (1 outlet), then you have to move the bed to plug a phone in at night.
Breakfast food was good, waitress was scarce. Waited 15 minutes to order coffee and be told I could just go up and get the buffet. Came back to the table with a coffee carafe on it, and did not see the waitress again until I was asking for the bill. My room rate included a breakfast coupon, I tried to give it to the waitress and she just said instructions are on the coupon? I'm not sure if she was also working in the kitchen area, or where she was at, but she was not on the floor much. | 4 | null |
Convenient for travel
This hotel is a good place to stay if you are traveling out of Seatac Airport. It was one of the few options I found that had a parking option for more than a week. We were able to park our car for 15 days and stay one night at a very reasonable price. The front desk person was efficient, and friendly, however it seemed like they could have used some extra help. The rooms were comfortable and clean. The breakfast buffet offered a great variety of items and made the morning of travel a little less hectic. The shuttle service was fabulous. It was easy to access both from the hotel and airport and the drivers were great. | 4 | null |
Perfect for Boston Convention & Exhibition Center visitors
The hotel is adjoined to the convention center, making it super easy to go back and forth between your convention and the hotel. The hotel itself is very clean, the service is lovely. The bar, Starbucks, and convenience shop in lobby are all great for grabbing what you need on the go. My only complaint was that it cost over $30 a night just to park at the hotel's garage. | 4 | null |
Great location
We came here with a university party and had a double room - by London statndards it was large with a huge bed, two armchairs and a desk and chair. The ensuite was fine, although quite small. The was a hall cupboard with hanging rail, safe and iron & board. The mini kitchenette had a fridge, 2 ring hob, coffee maker and suficient crockery and cutlery for 2.
The decor is a bit old fashioned as is the heating and air con. The location, in the middle of Manhattan, a block from Grand Central, was perfect for what we wanted.
The one downside was that the windows are single glazed, and we faced the street, near a busy junction and has constructors delivering goods in the very early hours of the morning.
A room at the back would have been quieter. | 4 | null |
do not stay bed bugs
me and my boyfriend for night we stay Room 310 Trouble clean bathtub is very nasty look like is not clean from four five days. Bath towel quality is not stander for Howard Johnson when we sleep same thing crawling on my legs we found is the bed bugs
Crawling on under my pillow other side bed to me went down front desk see any manager that I can talk
Guy working at desk is very helpful he said he will there in 5 min he come take picture of the bugs that
Put in zip lock bag this very trouble place I am never stay again in this hotel | 1 | null |
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