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Returning to The Adolphus is never a let down
Stayed the weekend again as I do a couple times a year for a break from life. As usual, it was an wonderful experience with near pefect execution of service and quality. Try the Margarita at the French Room bar; Perfecto! Convenient to West End and just about everywhere else in Dallas. Recommend The Adolphus to anybody, you won't be disappointed. | 5 | null |
Aloft Phoenix Sky Harbor Airport
This a wonderful hotel very close to Sky Harbor Airport. The hotel is still clean, fresh, and seems new. The rooms are comfortable, clean, and well appointed. | 5 | null |
Avoidable, poor service and poor value
I was looking forward to staying here - a pre-stay communication with the hotel was very promptly and proactively replied to by the GM. When we arrived, there was just one young man at the front desk who was busy on the phone. We stood there for about three minutes (a long time) without him even looking at us to acknowledge our presence, let alone giving us a smile. Some hospitality. We were given one of their apparently renovated / upgraded rooms; while spacious, the room was hardly comfortable. The wall-paper was a dark (almost black) photo mural and the carpet was a garish pattern - so instead of a soothing atmosphere, the room had a gloomy, edgy feel to it. There was just one bathrobe to share between us and the bed had only one nightstand. The worst feature was the bathroom - the low-flow shower was badly fitted and water was leaking from the top, making the low pressure even worse - so instead of the shower being a refreshing experience, it was a tedious one.
Checking out was a most awful experience: Since the hotel insisted on getting a credit card security for 'incidentals' (although our room + tax was fully pre-paid), we requested a confirmation that there were no incidentals chargeable for our stay. The desk clerk (again one person only) flipped at our request and went into a rude and violent rant - something we have never experienced in almost forty years of staying at hotels. We requested to speak to a manager, even if it were by telephone only but he refused to allow this and continued ranting at us ina most insulting way.
We should have really stayed at one of the many other hotels in the neighborhood, which were incidentally quite a bit less expensive than the Radisson. Next time we will avoid Radisson hotels. | 2 | null |
Not worth over $200/night!
Location is good for travelling around Manhattan. However, the street is noisy and the rooms are small and nothing special. The breakfast had muffins/baked goods only. No fresh fruit or anything else. Non-smoking rooms still smelled of smoke. The men at the front desk were off-standish; barely mumbled an answer when we had a question about restaurants. The women were friendlier. | 3 | null |
Our Son had just graduated from Navy Basic Training
Our son had graduated from Great Lakes Navy Base that day. We were able to meet him at teh USO on Saturdaay morning before his flight, but he was getting there at 2:30 am. I search for hotels around the airport. The cost differences were minimal and we would be right at terminal 2 to meet him without having to drive and park. The service was outstanding, everyone was polite and friendly. The room was quite even though when we looked out the window directly at airplanes taking off and landing. But key was we just walked out the door and into the airport. This was great choice for us because we were able to spend more time with our son before his flight. | 4 | null |
Dust swept under the rug
You can tell they recently tried to renovate the hotel but the hotel is in such a state that it would have been beneficial to gut it and start from scratch. The renovations looked like there were good intentions going around but it definitely had that 'dust swept under the rug' feel. The hallways and doors (to the rooms) were filthy and not maintained at all. The rooms themselves were ok but paper thin walls. I was in a room on the first floor...so I got noise from the street (literally the window is level with the sidewalk and the street is about 5 feet from the window), the floor above me (I swear a 400 lb-er was running a marathon up there), the hallway (right next to the elevator...you know americans, they cant take the stairs if a working elevator is there) and I was right next to the housekeeping room (I heard their conversations, the stereo and the laundry machines.) As you can tell, I had a great time and got plenty of sleep...who needs more than 4 hours a night anyway?
Also, there were dozens and dozens of gnats in my room. I know they are harmless but damn, I hated trying to eat or drink anything in my room because they just swarmed all over my food. Also, they just kept buzzing around me. Ugh. Super annoying.
The beds were somewhat less comfortable than I am used to with LQ brand. The carpet was nasty. The bathroom was a little small and kind of an awkward position, but it worked. The TV was ok (HBO had this buzzing sound whenever I turned to it).
Breakfast was usual...waffles, eggs, sausages, etc. I wish they had more fresh fruit available but it is free so I cannot complain too much. On checkout day, not only me...but another guest as well...had our key-cards deactivated at 11am (checkout is 12pm), so while packing our cars, we got locked out.
Also, they need more signs...it took me 20 minutes after I could see the hotel to actually get there and park. The driveways aren't marked and it is up a hill next to some commercial buildings. Also, the parking lots/garages are confusing.
All in all, I felt dirty after leaving and couldn't wait to shower when I got home. Will not be staying at this particular hotel again and I am supposed to stay at another LQ this weekend but I am researching other hotels to possibly switch to. I am just so turned off by this... | 3 | null |
Disorganized yet friendly staff
We stayed at the Broadway Hotel for 3 nights. When we went to check in it was very disorganized. We were given a room and had to switch rooms the second night. Our rooms were not ready until the evening. Our room was not that clean, there was a lot of hair in the bathroom and floor of the bedroom. Overall, you get what you pay for. The staff were very friendly and helpful; however, the hotel is dirty overall. I think I would spend more money next time to stay somewhere nicer because I didn't enjoy my room, nor did I feel comfortable sleeping there. | 2 | null |
Good value
We have stayed at this hotel almost every time we go to Chicago and this was our first time visiting as a family. We have now realized that although it is wonderfully located close to restaurants and that it has free parking, it is not the best hotel if you need to use a stroller for your little one. Our infant daughter still can't sit up for a little stroller so we had to take our regular (Graco standard) stroller in and out of the hotel with her in the carseat on it. The hallways are narrow but manageable. However the lobby is 5-6 steps up from the street level and there is no elevator directly to the lobby. When we did lift the stroller up the steps and then went to our room from the lobby, the elevator is quite small and did not accomodate the stroller and 2 adults very well. The bedding is clean and pretty, but the bed was fairly hard and squeeked every time you touched it. HOWEVER, the hotel is staffed with great people, the rooms are clean and of nice size (for Chicago hotels definitely), and we love that our vehicle is secured and watched while we enjoy the walking distance attractions and restaurants around this hotel. We would definitely recomment this hotel, even for a family with children, just please be aware it is not stroller friendly! | 3 | null |
Fine Hotel in an Re-Emerging Neighborhood
Yes, the location might seem isolated, but not as isolated as some in this part of town. This neighborhood is being redeveloped slowly as part of the Stapleton area. The shuttle takes you to a nearby shopping center as well as the airport. The restaurant is very good and very fast. Ask for a high floor room away from the atrium. The meeting spaces are excellent. OK, the train occasionally toots going by, but this is a city, not a suburb. The room was nice and spacious. | 5 | null |
Weekend in NYC - Awesome!!
Just came back from a weekend in NYC and this hotel was great!! Very beautiful and the rooms are very large. Everything was very clean and I couldn't ask for more from the friendly staff. I was pleasantly surprised as I had read some reviews on here that weren't that great, but, honestly, I have to say I HAVE NO IDEA what these people are talking about! This is a first-rate hotel in a GREAT location. They do have a restaurant, but it is very expensive - as one would expect in this area. However, if you walk up to Lexington - just 2 blocks away, there are a myriad of small, really good eateries. Also, check out Serafina - right on 61st Street, just down the same road the hotel is on. Yum!! I would highly recommend this place. Oh! The beds are extremely comfortable as well! :) | 5 | null |
Even though it's an Econo lodge
They could do better. I just left another review about getting what you pay for in this chain, but this place doesn't even deliver that. Just bad. Bathroom door didn't close right, Emergency exit door (also opens to the public, so anyone could come in out without going through the lobby) was propped open, maybe to provide some much needed circulation, I'm not sure. First room they assigned me was a smoking room, I booked and confirmed non smoking at check in. In the morning, the desk clerk is also running the continental breakfast, but getting caught up on bookings and receipts seem to take precedence. So as things run out, you have to constantly get her attention at the desk and wait for her to brew more coffee, get more food, (from quite a distance evidently), and such. Plus, all it takes is one hungry family and everything is empty again.
So, naw. Even for the lowest bar of motel chains, this place doesn't cut it. | 2 | null |
Nice Boutique Hotel. Great Value.
The staff was extremely nice and helpful. It was in a fabulous location; few min walk to a number of restaurants and a short drive to the Gaslamp Quarter. Very clean, comfortable rooms. Negatives: limited street parking, but offer valet for $22 a day, weak Wi-Fi connection, and some airport noise. | 4 | null |
Wonderful views inside and out
Slap bang in Times Square which can be great or a pain depending on your perspective. The entrance and lobby were always very busy sometimes unpleasantly so. Great system on the elevators though punching in the required floor on a key pad which directed you to the correct elevator. Check in was relatively quick and efficient despite the queues. The architecture is wonderful with full height atrium. Very good public spaces including bars and restaurants. The rooms themselves were nothing special but we did have an oblique view of the square which was cool. Beds comfortable but rooms could have been cleaned better: the mirror on the back of the bathroom door had what I hope was a large blob of tomato on it that wasn't noticed twice and only cleaned finally at my request. There was background noise from the square at all times (we were on 12th floor) but no noise from the corridor or adjoining rooms. | 3 | null |
Perfect weekend stay
The weekend was wonderful from start to finish. The staff are just wonderful and friendly. It's a gorgeous hotel and you might expect the staff to be stuffy or snobby, but they're not. Everyone from the valets to the concierge to the waitstaff is friendly and helpful. The location is great, walking distance to Georgetown and the Metro (Foggy Bottom). It was our anniversary and the concierge sent up champagne and chocolate covered strawberries. The hotel is just gorgeous and the rooms are spacious and comfortable. We've stayed here before and will stay there again. | 5 | null |
good
Location was great for six flags. The staff was friendly and the hotel was clean. The price was great for a family vacation budget. We were pleased with our stay at Fiesta San Antonio. Thanks Super 8! | 3 | null |
Great place, location, cleanliness and rooms..
Great location right next to Times Square...with very nice rooms (I stayed in one of the newly refurbished signature rooms...highly recommended). Helpful staff and excellent job by housekeeping (very clean rooms). Great looking lobby with art deco flavor. A very interesting history to this hotel also. A great stay and highly recommended. | 5 | null |
Plenty to recommend, a few not so greats...
The Warwick has a central location that makes it an easy walk to major tourist attractions like downtown Seattle, Market Place, the Space Needle etc... The neighborhood is OK with a number of small restaurants. The cruise season had not yet kicked in when we visited so the hotel was relatively quiet on the Saturday night we stayed in early May. Our room was well appointed and had a nice view of the Space Needle. Unfortunately, despite being on a higher floor we still heard a lot of street noise late into the night. We had an early morning breakfast at the hotel which was ok - restaurant was not very busy while we were there. Service was friendly but a bit harried. The hotel offered a fair value for the price ($149/nt). | 4 | null |
Not a good experience : (
I booked in with my daughter for three nights. (Mum & daughter NYC trip). The room was cold and had an overpowering smell of strong cleaning fluid or some knd of chemical. I requested a room change which the reception staff were not happy about. The substitute room smelt of smoke but at least was warm. The room was grubby, there was mildew on the bathroom walls and overall the standard was very poor. However rate was very cheap, sheets and towels very clean and as we only planned to use the room to sleep in for a few hours each night we decided to accept the substitute room. However on the second night the room was unbearably hot and we discovered the radiator had no temperature control. Then to our horror we spotted a cockroach running across the bedroom wall !! On complaining, a member of staff came immediately help move our belongings into another room and was very apologetic. The third room was much better than the previous two and was of altogether of a better standard......nevertheless it was dirty around the windows and the edges of the carpet and under the beds was thick with dust.
Our conclusion is that rooms are of varying standard; overall it's a grubby dirty hotel but location is perfect and it's cheap....so I guess if you insist of a refurbished room you will get what you pay for. Personally I would never go back there again. | 2 | null |
VERY NICE but have a few things not happy about.
I'll try my best to give a quick review of the positives and negatives- I tend to write novels on trip adivor so let me try to get to the point as my husband says.. CLIFF NOTES JASMIN CLIFF NOTES!
POSITIVES;
#1- Great Location
#2- Customer Service is wonderful
#3- Very Clean and smells lovely
#4- Rooms are also very clean
#5- Complimentary gourmet coffee every morning and newspaper
#6- Great gym
#7- Bathrobes and toiletries were very nice quality & they even supplied slippers
#8- Consierge is very informative and helpful
#9- Staff is very well trained to treat you like royalty and I always saw smiles.
NEGATIVES
#1- Standard rooms are small, my particular room had a lovely view of the office across the street, I could see people working, I had to keep the curtains closed at all times. BUMMER
#2- Bathroom, all though nice, had no lock... oy! Many embarrassing moments.
#3- LE BAR- 3 cranberry juice- 1 glass of red wine, and 1 appitizer (hummus) $67 dollars! That's insanity! I find the prices outrageous for food. Never ate there again.
#4- NO POOL- It was hot and a pool would of been god sent, however they did offered for us to use the facilities at The Fairmont, at a cost though it's not complimentary. $25 PP and $15 per child. I found this to be quite ridiculous and very expensive. For a party of 4 (2 of them being children) $80 dollars. I found this a little unfair for us to pay, they should at least offer to cover a portion, or maybechildren are free... something like that.
#5- BED- It was ok... nothing beats a JW Marriott bed... NOTHING... Sorry Sofitel but hands down JW beats you in the Bed area..
Thats my review... it's pretty good, but they need to analyze the food prices better and the pool situation.
Would I stay there again???? If Ritz or JW is available I will stay there first... and then the Sofitel. Thats my review.
Enjoy | 3 | null |
The Most Non-Westin, Westin Ever
I stay here once a month as my corporate office is right next door. They have recently remodeled the lobby but should've spent the money on the rooms which are frankly consistently disgusting. Every time I stay my experience gets worse with my most recent stay being the worst. I woke up with several red bumps on my arm and confirmed with my Dr. when I got home that they were bed bug bites. I didnt even bother contating hotel management as of course they will completely deny, swear they checked it and found nothing - after all who admits they have bed bugs? Its not exactly good for business. I will never stay here again, enough is enough. To boot, when I stepped in the shower on my first night, there was a huge clump of woman's hair stuck to the wall; you'd have to be the Stevie wonder of maid's to miss this cleaning. Starwood should seriously consider taking their nameplate off of this dump as I have never encountered a westin this bad. | 1 | null |
Great experience
We found this when looking for a relatively hotel in or near the Downtown Chicago area. The price was quite good for the area it was in. The hotel was within walking distance to the Navy Pier, Michigan Avenue and the river.
We arrived early and were exhausted, and asked for the first room available. though they were sold out the night before, we were called 15 minutes after checkout with the first open room the had. In the mean time they were able to check our luggage for us.
The room we were in was quite spacious and very comfortable. The hotel looks like it may have been two buildings, with the original hotel over the parking lot, and the building with the pool over the lobby (western end of the hotel) appears it may have been an old apartment complex. These rooms were quite nice. The only real complaint was how loud the AC was.
Overall, it isn't quit high end, but works well as a decent value hotel in the River North or near downtown areas. | 4 | null |
Very Accommodating....
My group and I stayed here on a weekend to attend the 43rd Annual NAACP Image Awards. The hotel accommodated our "early check-in" request and a few of our other needs. We sat in the lobby one afternoon just because and it was comfortable: a nice big flat screen, plenty of computers for public use, and enough room for everyone who wanted to sit down and relax.
We'll stay here again next year! | 5 | null |
Wonderful, intimate, quiet, boutique hotel with attentive staff.
Room was very quiet as we never heard anyone in the hall or the next room. Don't get a room facing the street as the noise level from construction and street traffic is high. Our room phone did not work so a staff member came up and knocked on our door every morning as a wake up call. They also treated us to delicious cupcakes as an apology for the inconvenience. Nice large TV with somewhat limited channels--no ESPN or CNN. Coffee lounge on 2nd floor open 24 hours with pound cake available in the morning for a quick breakfast. I wish I could put the pillows and bed in my suitcase to bring home. Towels and linens were great. Bathroom small with limited space to put toiletries and no shelf in the shower for soap and shampoo but the shower was great.
Excellent location and a 10 min walk to Times Square or Central Park. Lincoln Center is a 12 minute walk. Corner of 9th and 53rd is a corner deli, Cascades. Great place to get a freshly made salad, pizza, sandwich, dessert, open late. Crumbs has the best cupcakes and is a two minute walk away. Avoid Applebees. Overpriced and poor service. | 5 | null |
Nice hotel in great location
Very nice hotel in great location in downtown, D.C. Rooms are good sized and good city views. Very close (1/2 block to Metro). Book early, especially on holiday weekends to avoid price hikes due to demand. Great option if you don't want to spend a fortune. | 4 | null |
Great Hotel and Location
I stayed in the Greektown Casino Hotel for the Tiger's opening day game, and was very impressed. The hotel is located just minutes away from the stadiums and all downtown night-life. The room was one of the nicest I have ever stayed in, and the customer service was great (big shout-out to Linda F. for her helping us put together an amazing day/night in the city). Parking is free, and the buffet breakfast was tasty. What else can you ask for? | 5 | null |
Surprised at lack of quality for price
When I arrived I couldn't get the air conditioner to work and the4 television was very slow to change channels and sometimes didn't work at all. The maintenance man showed me how I'd have to continually re-set the GFI breaker to get the air conditioning unit to work and said I'd have to set it 10 degrees cooler than the temp I wanted to get it to work. The roo was dog-eared and run down and I found black hairs in the bathroom. I'm blonde. I had to wear ear plugs to sleep because there was always noise upstairs. Your staff was wonderful and friendly. That was the only saving grace. I'm a retired Delta Captain and have plenty of hotels to compare this one with both expensive and budget. I'm not demanding and fairly easy going. Your hotel needs work. | 2 | null |
Location, Location, Location
Stayed here from a Sunday to Friday in June. Best thing about hotel was location. Very close to Times Square, Central park, also subway was right out the hotel door making it easy to travel throughout the city. We stayed on the 21st floor and had two twin beds. Rooms were fine for the little time we spent in the room. Hotel is older, but kept clean and maid service was very good. One thing I was not happy with was when we were leaving the bellboy asked if he would like to call us a car to go to the airport instead of a taxi. We were told it would be $50 which was about $10 more than a taxi ride to LGA. When we got to the airport the driver did not have enough change. So I ended up paying $60 for a ride to the airport. I realize this is not the hotel's fault, but just a heads up if you decide to do this! | 3 | null |
A great hotel for a city break
I stayed at the Crowne Plaza for four nights. I had a room on the 21st floor and I could see the Magnificent Mile from my window. I had a very comfortable king size bed. Nice big TV and ipod dock. The only down side to the room was the dark bathroom ( not very good lighting). The pool was lovely and just the right size. Could do with a few more sun loungers. The location was great right by the shops and not far from the subway. Would recommend The Corner Bakery for any meal. I would stay at the hotel again. | 4 | null |
Overally, A good experience
Overall, I liked staying here. It is in a good location, very safe, and kind of halfway between the Mall/White House, and Dupont Circle. I was here on business. The staff at the hotel bar were very nice and accomodating. The room was fine, nothing spectacular, but comfortable. I would strongly suggest that you ensure that your room overlooks the street rather than the interior couryard. And...if you do end up in a room overlooking the courtyard, know that EVERYONE can see into your room unless BOTH curtains are drawn. I saw an older gentelman lounging in his underwear in a chair in his room because only one of the shades was drawn - others have stated this I know, but it can not be stressed enough! I have to agree with others that the walls were quite thin, especially if you have a room like I did with a locked "adjoining" door - I could hear everything through it, and had to sleep with white noise. At checkout, I had chosen to get SPG points instead of the $5 food voucher for their "go green" program, and the woman at the front desk could not have been more friendly and accomodating. I would stay here again for the right price. | 3 | null |
Recommend
My stay at this Ramada was very enjoyable. Although I was in Austin for business, it was nice to return to my hotel and be able to enjoy a nice quiet and comfortable evening. I had the best nights rest; the best was so comfortable. I would definitely recommend this Ramada to anyone asking. If I have to go back to Austin, I plan on staying here. | 4 | null |
A Convenient Stay for the Price Paid
My wife and I just returned from a five night stay.
The property is well located from a visitors perspective. Walking distance to the Space Needle & Chihuly Garden along with Pike Place etc. Several bus lines stop across the street from the hotel. A five minute walk to Central Link light rail that serves Sea-Tac Airport.
As noted in other reviews, this is an older property. It appears to well maintained. The television in our room was hit and miss in terms of channel quality. The hotel claimed they have no control over it - blamed it on the cable company. The pool and whirlpool area are in the basement of the hotel and a little on the small side. The Concierge was helpful. The Business Center has two computer terminals and one printer. Wi-fi is not free - as stated in the previous review.
A full american breakfast in Brasserie Margaux was included with our room rate. It was fine. Some days it appeared that the restaurant was short staffed and managers filled in as servers.
Our room on the 14th floor had a great unobstructed view of the Space Needle. As noted in other reviews, there's a new building under construction across the street from the hotel. They start promptly at 7am. If you are sensitive to noise, you might want to request a room facing the opposite side of the construction. Nice quality bedding. Bathroom linens are on the this side.
As the title of my review - the hotel was convenient for what we paid. For a future visit, I might consider another property. | 4 | null |
Good business hotel, great location
I stayed at this hotel for four nights for a conference with an extra night to see the city. The location is fantastic. Right by the ferry building. Walking distance to many neighbourhoods and right by the subway if you need it.
The lobby is beautiful. The room was a good size. The bathroom was starting to look a little dated. I could see the bay bridge if I looked to the left. Area is a little noisy due to some construction on the cable car line. There were picket lines outside for a few days of my stay.
Breakfast was included for some of my nights. It was okay. The fresh fruit was good, selection of breads, french toast/panckaes, sausage and bacon, homestyle potatoes and two types of scrambled eggs.
The internet should really be free at the rate this hotel charges. I found the wireless a bit slow. Seems like it there were a few conferences going on. There is no wifi in the meeting rooms. There is free wifi in the lobby.
The gym equipment was great. There was nothing to wipe down the equipment after use though. Too bad there isn't a swimming pool and/or sauna.
Overall the customer service was great. The concierges were very knowledgeable and helpful with booking dinner reservations and subway directions etc. The apples at the front desk are a nice touch.
I'd stay here again if it was for work but wouldn't book it on my own unless I got a good rate. | 4 | null |
review
excellent service, the electric heater is too load, it's hard to sleep when it was turned on.
the staff were very friendly. | 5 | null |
Four Star??? Maybe 2 1/2!
No way is this a four star hotel! I have stayed at two star hotels than were in better condition and nicer rooms than this hotel. Location was great...lobby was nicely redone...and staff was pleasant. But none of that compensated enough for the horrible condition of this hotel once you left the lobby. Worst night sleep ever on a very old mattress that was trying to be camouflaged with a feather mattress pad. Hallways, molding and doorways were beat up and in serious need of repair and paint. Chair pads on the verandas were ripped to shreds...I have never seen anything like this. Marks on the room walls that could have been cleaned off but were not. Smudges all over the mirrors. Air conditioning could not get above 76 degrees which made sleeping on a gross feather bed even more miserable. Hair dryer was filthy and had hair stuck to the sticky stuff left on the handle. Please don't think I am a whiner. I rarely stay at a hotel I am not happy with mostly because I check out the reviews on Tripadvisor. This was a last minute Priceline purchase that still cost over $200 a night. I would not have stayed a second night! This hotel is in seriously need of a major overhaul....starting with the housekeeping cart that looked completely disheveled and indicative of lack of attention or concern for any detail. I hate to imagine what was hiding inside the feather bed! Definitely not a hotel for any one with the slightest germa-phobe inclinations! | 2 | null |
Stay far, far away from this place
Absolutely impossible to find anything to recommend about this place. Very, very sketchy property in a very, very sketchy area. The hotel smells of stale smoke and while our room was OK and appeared clean it's impossible to get a good night's sleep due to the racket in the place at all hours. Would not have been the least bit surprised to have seen our car vandalized or even stolen. Oh yeah, and there was a prostitute working the road in front of the place too. Stay classy Best Western Columbus North.
We often stay at Best westerns while traveling but there is no way we will be back to this one. | 1 | null |
The best of the best!
I love the W Hotel in Hollywood! I received beyond exceptional level of VIP service at Drai's rooftop pool and Drai's nightclub, thanks to Chris Nelson. I recommend this hotel to anyone looking for a GREAT VIP scene! | 5 | null |
Exceptional Service + Uncomfortable Room = Average
I had a job interview scheduled near the area that is why I reserved a room at the Courtyard (I don't live in the area). I was hesitatnt to reserve a room at first as it was a bit pricey $259 for one night + $45 parking, plus I knew I would be arriving late (11 p.m.) with a checkout time at noon. So I didn't know if it was worth it or not. Still, I didn't want to be pressured going to the interview so I still made the reservation. Plus, I was hoping they would let me have a late checkout.
Upon arrival I drove my car towards the entrance and there was only one person doing the parking. There were two cars ahead of me. He was prompt and courteous though. Upon entering I was assisted by a very nice clerk who checked me in. I requested if I can have a later checkout but he said the hotel was fully booked the next day that is why they can't do that. However, to call in the morning to check. I did call in the morning and the clerk, Maria, said that the latest I can checkout is at 2 p.m. I was surprised they granted it considering they said no twice previously. So that was good. My interview was at 4 p.m. so I wanted to checkout at 3:30 p.m. Instead, I had to wait in the lobby area for an hour and a half. However, when it came to parking they charged $10 for every three hours over the expiration of the one day parking. I started feeling I was being drained of funds for this "darn" stay. Yes, I was feeling frustrated (due to cost) and nervous (due to the interview) the whole time I was there.
Now the room - the room was very nice, clean, and well-decorated. However, the air conditioner was awful! I sleep with the a/c on. This a/c turned on and made a subtle sound but no adequate air/circulation came out. I tried opening the window but it was glued shut. Unfortunately, I did not have a good night's sleep (the night before my interview). I kept waking up in the middle of the night hoping the a/c would kick in. Unfortunately, I didn't report this to the hotel services. I also didn't like the fact that the bed was a bit uncomfortable.
The next morning I went downstairs for their breakfast buffet. I was pleasantly surprised how nice it really was. The food selection (yes, you can have your eggs cooked the way you want - even egg whites) was awesome! The waitress, Regina, was so friendly and helpful that it made my stay there worth while. After that I went to the exercise room and worked out for a good hour using their treadmill, bike and weights. It was nice. It's right next to the pool on the second floor. I also used their computer (you are limited for 15 minutes). It was somewhat slow and you can't open more than one window it seems.
Overall, my stay was an "average" one. The staff was phenomenal, but the comfort, price, and the fact I didn't have the late checkout I wanted made my rating at average. Would I stay here again? Perhaps if the room rates go down and if I get a room where the a/c is working appropriately. We'll see. | 3 | null |
Amazing!
I absolutely love this hotel. The staff pays special attention to details. We went to a wedding here and the food was terrific. The ballroom was set up beautifully as well. The location is perfect. It's attached to the Water Tower place and just steps from Michigan Avenue. You are within walking distance to many attractions and restaurants. I can't say enough about how much I enjoyed my stay. If you're going to Chicago don't miss this hotel. | 5 | null |
great staff
We had a great staff and the hotel is located within walking distance of everywhere we wanted to go. 2 blocks from the capitol. Good times! | 5 | null |
Beautiful view...but too expensive
My colleague and I got a great deal on Southwest Airline's website -- $99 for a harbor view king room. The room was great - large, comfy bed, beautiful view -- no complaints there. And the staff was very nice and attentive.
The downside:
- $34/night for parking
- we couldn't access the internet without opting for the premium internet at $20/day
- terrible cell phone reception - we both gave up using our iPhone/Blackberry for phone calls
- $9 for a plain bowl of oatmeal. $9!!! And that's the cheapest breakfast you can get!
- the TV channel selection is terrible. Maybe they get more male travelers, since there were 4 ESPN channels and SPEED, but no Food Network or Bravo. And oddly enough, although this was Boston, they don't get NESN (New England Sports Network). If I had been there during baseball season I would have been really disappointed to not be able to watch the Red Sox.
- we asked if there was somewhere we could go to work on a project together. They offered to put a table in an empty room for us -- for $200/day. Needless to say, we worked in our room.
-For the usual price of this room ($300+) I would like to have a microwave and mini-fridge.
So there you have it. If this hotel were more reasonably priced and didn't bleed you for money at every opportunity, I would stay here more often and recommend it to everyone, because it's lovely(and so convenient to the airport). But it just feels like I'm getting ripped off at every turn. | 2 | null |
Great Deal......Great Room........Great Location
The Inn On Broadway Rocks!!! It is so close to Union St. Also, close to Lombard St. It is ideal to use their free parking garage & hop the 47 bus to Fisherman's Wharf. Located in a very safe neighborhood, we walked the streets to sightsee. The staff directed us to the best places to see with our tight schedule. It was great to have their restaurant for a fast bite. The room was spacious and modern. It had a flat screen tv, microwave, and frig. We paid $80 on Bookit for a kingsize bed. It's the best deal in town. The savings allowed me to splurge for gifts to the family. Will definitely be back by the end of the year. What a will kept secret...... | 5 | null |
Average and OK
No blow dryer. Bathroom sink plugged. No counter space in bathroom to place toiletries. Would have rather preferred a king/queen size bed. Curtains did not fully cover windows. No complimentary breakfast. Obvious hotel is older due to exposure of pipes and wires.
However, staff very pleasant and helpful. Maitenance responded to plugged sink immediately when report. | 3 | null |
Another wonderful stay at Westin San Francisco Market Street
Given Hurricane Sandy, we had to quickly change our holiday from New York to San Francisco less than 24 hours before we flew out of Australia.
Having changed our flight, we looked at San Fran accommodation, and having stayed at the Westin last year, it was always going to be our choice this time round.
The price for 5 nights was great, and upon check-in we were greeted with warmth and empathy, and we were placed in a Stargate preferred room on the 17th floor. The room was smaller than the one we had last year on the 8th floor but it had wonderful views.
The property is very well located, and it was our home away from home. It is a true 4 star property with a wonderful bed (though the cushions were very soft - that is the only thing we would fault).
I recommend this property to anyone looking for good accommodation in San Fran. | 4 | null |
Great location, hotel and service!
We stayed there for business and lost our luggage. It didn't look like we would get it in time for our meeting in the morning but the hotel staff went above and beyond. They sent a car service to pick it up and deliver it to the hotel. Throughout our stay the service was excellent! P.S. the rooms always are great at the FS. | 5 | null |
things that didn't work
The telephone didn't work, even though I reported it to the desk. The TV worked only at times. The alarm clock did not work and I almost missed my flight because of it. | 1 | null |
Views & Solid Service
Booked here, took the room (suite) facing the Hudson River. Upon arrival the staff put me in a room on the 11th floor. Tremendous room. Straight-on huge views of the Hudson River, the Intrepid, the ocean-going cruise ships coming & going, all the river activity, the Jersey side, it's really pretty day & night. The room also had a view of the GW Bridge way, way up north because the windows wrap around two walls. Almost didn't want to sleep because these are, truly, million dollar views of an incredible city. Two flat screen tv's but never turned them on. Why would I...?
Go for the high floors facing the Hudson. But not too high, because the closer you get to the roof lounge the louder the noise transfer will be. Late at night I could hear the chatter buzz from the roof top lounge but just vaguely & only in the living room area, not in the bedroom.
Service is professional. Not overly friendly, and that's fine, just professional. Amenity was a bottle of red wine, thanks Kimpton, classy touch. The $ 15 raid the mini bar comp was fine too (an OJ, everything else is mega-expensive). Bathroom is huge, shower is cool with all the spray jets, deep soak tub, too. Toiletries are plentiful & high quality, but I can't ever remember the name of that stuff.
Tons of restaurants on 9th Avenue - - that's two cross-town blocks away. Plenty of cabs available in front of the hotel or cruising 11th Avenue if you want them.
The hotel lounge is apparently frequently booked for private, revenue-generating, events. Didn't get to try it out because it was booked for one of these when I was there.
Prices for room service were obscene even for Manhattan. Basic eggs, toast, juice, coffee...$ 28.00 plus room service fee plus tip. lol Is someone angry at the guests & trying to nail them for every dime.
NYC taxes on hotel rooms pretty steep, be advised.
Def recommended as a superb 'room with a view' in the big Apple. | 5 | null |
Do not stay at this hotel....
the front desk staff needed a lesson in customer service! the beds were very small and uncomfortable..the sheets do not fit on the bed..the bathrooms needed cleaning..we stayed because of the indoor pool..it was skanky! trash floating in pool..pool area not cleaned! when I told the lady about the pool she denied it, she said the pool was clean. our door keys would not work and the lady at the front desk was annoyed because they were not working. Needed a carpet cleaning bad! We left a coat in the room, the lady at the hotel called and i was trying to give her my fedex account number to ship the coat back to me..she told me that they did not do that, I would have to come back and pick coat up...what a trip! If you were from out of town like us, than you were out of luck! Thank God my brother lived in charlotte and went and got the coat...why did she call if she wasnt going to assist in sending the coat back and not even at her expense...just 5 minutes to ship the coat back! The lady at the front desk told me that she will never, ever call anyone again if they left their belongs! She than added that we should have been lucky that we got a good rate because that room would of cost us at least $200 per night...what a joke! I have come to a realization that it would be better to pay more and stay at a hotel that had a good reputation.Will never stay at this hotel again! | 1 | null |
Disappointed with the unclean and shabby rooms
We stayed at this hotel for three nights.
We booked this hotel for its location and free parking the hotel offers in there price.
We arrived at the hotel early, we didnt expect to get checked into our room, however when we returned at 3.30 and we're giving our room key we made our way to the room to find housekeeping still cleaning the room. We were allowed to leave our luggage as we were staying on the third floor and didn't want to have the trek down to our car.
The staff at the hotel are a mix of being very helpful, knowledgeable, and friendly to just ok! Communication with staff needs to be improved.
We found our room to be unclean, with dirty carpets, drawers missing from the t.v unit, the room was dark and had a funny smell. I reported our concerns and staff said they would speak to the manager and try and move us. we were advised to return to reception the next day to check if there was an alternative room available.
We returned to reception the following day as advised to ask if there was an alternative room available. The staff on duty knew nothing about this. I explained the situation and our concerns again, I was advised they would contact me, although I never heard nothing from staff.
We decided to enjoy the sights of the city and not make a big deal of it due to being there for three days.
As other reviewers have commented the breakfast area is very small with limited choice, the coffee machine broke down our first morning so decided to give a miss the rest of our stay.
The breakfast area and lobby are reasonably clean, there is also access to a computer and printer.
There is a coffee shop next door to the hotel that sells a nice selection of coffees, teas and omelettes etc.
The location of the hotel is pretty centrally located and appeared reasonably safe. If you walk along to chestnut street( about 150 yards) and take bus 30 Stockton, this takes you down to the bay area. The cost of this is two dollars and you can return for free within 2 half hours.
I hope to return to the city one day as fell in love with it, however we won't stay in this hotel or ever stay in a best value inn.
San Francisco is a charming city, also the second most expensive in the USA and my opinion it's worth increasing your budget to return from your day of sight seeing to comfortable and clean surroundings. | 1 | null |
DO NOT STAY AT THIS HOTEL!
Run down, cheap, outdated, dirty hotel rooms. 1st room we were placed in had wallpaper torn off wall and sheetrock all over the floor. Carpet nasty. Had to keep socks on the entire time. My daughter was afraid to take a shower because it was so nasty. Vomit was all over the floor in the women's lobby restroom. Lobby was nice, but that is only to fool everyone to think the rooms would be nice also. Ramada really needs corporate to come take a look at these rooms. I feel sure no employee of Ramada would like to stay in these rooms. | 1 | null |
I liked this hotel but didn't love it...
We chose this hotel due to its excellent reviews and proximity to our daughter's apartment. It was fine. The room was small but not tiny. The bed was comfortable but nothing special. The furnishings trendy but not too over the top (chairs and upholstery don't look like they will hold up long). Shower head very trendy with rainshower and multiple horizontal shower heads but I would have just liked one shower head that had plenty of water pressure as the rainshower and multiple shower heads were a little weak. On check out, we asked the front desk person if he could call a cab for us.. he said that we wouldn't be able to get a cab at that time of the morning but so in so who happens to be reading the paper in our lounge would be happy to take us to the airport and it would only be a few dollars more than the cab. We agreed for the driver to take us as we didn't want to go out on the street with our luggage and hail a cab but we felt a little like he was trying to take advantage of our naivety. Overall, I would pick it again due to the location but it wasn't one of my favorite New York hotel experiences. | 4 | null |
Noisey and elevators
The hotel was poor. The elevators were always full and our first room was freshly painted.
We moved to another room that was not smelly. Bed creaks. Hot shower was nice.
Very noisey hotel over the weekend. Could hear our neighbors talking.
Staff friendly. | 2 | null |
Spring Break 2012
After much "research" on hotels in San Diego, I decided on this Best Western property for a Spring Break trip with my 17 year-old and his friend. First off, the hotel offers free airport shuttle service. My primary goals in selecting a hotel were to be close to the trolley/bus line so I wouldn't have the expense of renting a car, to have breakfast included in the room price, and to be centrally-located in a safe area. This Best Western fit the bill! The staff was extremely helpful and courteous, the room was a decent size for 3 people and was very clean and comfortable. There was a cute little balcony with a great view of the city. We only had to walk a few blocks to Little Italy, the trolley stop, the Gaslamp Quarter, and the Embarcadero. We had a wonderful time! | 5 | null |
Family Vacation
My husband and I traveled here with our two young sons, ages 9yrs and 6yrs old. We actually flew into DC and drove straight to Baltimore where we stayed for 3 nights. From Baltimore, we went to Gettysburg a night. Then drove from Gettysburg into DC for 4 nights, flying home from there.
I reserved this hotel through Hotwire guessing this was the property we'd end up with. At around $100 a night we knew it was steal. We arrived on Tues around 6pm (got a little lost coming into town with so many "round abouts"! We checked in easily. The front desk gave us a king room with a sofa sleeper. We figured that's what we'd get and the receptionist was sure to metion "it's what Hotwire reserved for you". I didn't much care if we had this type of room or (2) Queen/Full beds. As long as we had beds. Parking is expensive, but we knew that in advance which is why we opted for Hotewire. We parked the car on Tues and didn't move it until we left on Sat.
I have to admit, by the time we got to the hotel I was getting stressed. It was the last leg of our trip and it's a big city! The hotel was a little more worn that I'd hoped for and truly we just wanted to get check in and to bed ASAP. The next morning we had reservations to tour the White House at 7:30am and I was nervous having a commitment to venture out so early not being familar with where we were going. We walked right out the door and down 15th Street like they suggested, and sure enough we got there! It was a good walk, probably 6-7 blocks. We should have taken the taxi that was at the hotel waiting for business, it would have saved my boys legs! Poor things were getting worn out.
After the White House tour we walked around a bit until we realized we were completely twisted around, even having a map. One reason I booked this hotel was because the Old Town Trolley picked up there in the morning at 9:20, 9:50 and 10:20 and would take you to their "Welcome Center" where you could ride 3 different lines with guides who were VERY good at giving history of the city. In the National Mall we found a trolley ticket booth for these people and hopped on the closest one. What a life saver!!! We rode that thing all day, hopping on and off at various stops. At the end of the day, if you make it back to the "Welcome Center" they will give you a ride back to the hotel. All part of your ticket. This was way more expensive than the Metro, but it was so nice and relaxing. So informative, and such an easy way to travel. We got a 2 day ticket and were taken back to our hotel each night, and picked up there on the morning of day 2. SO EASY!
So for the location of 6-7 blocks from the White House and main downtown area, I recommend it. It has a rooftop pool which was another must for my kids. They love to swim and we did use it. No hot tub though. The hotel sits on a corner, right next to a Double Tree. It's restaurant is actually really good, and kids eat free! Free coffee and teat in the lobby until 10pm, a nice perk! Parking was around $30 a day with tax included. Elevators were a little slower, no big deal to me. Computers were in the lobby for hotel guests. A small gift shop was also there with the basic items you need. Pop machines were reasonable at $1.50 a bottle. The pizza you order for room service from the hotel restaurant was SO GOOD!!! It was $11.95 for a large with whatever you wanted on it. Highly recommend it.
Now, they are trying hard to update putting new carpet in the halls in rooms. Ours had this. We had the granite counter tops in the bathroom. The bed was very comfortable as were the linens. The sitting chair and sofa sleeper in the room were icky. Very dirty and worn. Ther was a new LG flat screen tv (Directv). Coffee maker, hair dryer, and shampoo and conditioner provided. You can just tell even with the painting they've done that this place is old. No getting around it. My son found a roach poisen trap glued to the bottom of a table in the restaurant! I saw mice traps in the stairwells. I think they are doing what they can to keep it up, but it was just a bit dingy and "tight" quartered if you know what I mean.
With all this said if I were to go again, I'd probably try another hotel that where they Old Town Trolley picked up, because I'd use them again. But I wouldn't rule this place out entirely. It was safe and ok for us. About 2 blks away there is a Whole Foods store and a CVS. Not much for eating though without a long walk or taxi ride. No Metro close either, you have to walk several blocks. | 3 | null |
So Disappointing....
The room was ok; it was clean and nice. There was no fridge in the room and you have to PAY for internet unless you want to go to the lobby of the hotel and try to use their WiFi. I was very surprised that for as much as you pay for the room, you don't have some sort of internet connection in your room...I want to say even MOTELS have free internet. Then there was the food...over expensive and just not good. We actually went over to the Marriot and ate their food which was more reasonable and better. I would not suggest this hotel ever. | 1 | null |
Unfortunately great dissapointment
I booked and paid well in advance 2 inter-connecting rooms back in June for our short 3 nights stay in SF. We arrived to the hotel just after midnight from Hawaii to be told that our reservation were not in the system. Fortunately very friendly receptionist managed to find us two rooms on different floors for the night. One of the rooms was located close to the lifts and ice machine hence we have had a very restless night due to excesive and at the time unbearable noise Tomorrow morning we were informed our reservations were found but unfortunately there were no availiable inter-connecting rooms. The best staff could do was to move oiur kids to the same floor with us. The bathroom door one of the rooms couldnt close properly creating great inconvinience for all. Both rooms also faced side and at most time very busy street. The pnly quiet time we had was betwen 2-5am. Ear plugs were necessary addition and they were availiable in every room. On a positive side the location is great, staff are friendly and the beds are comfortable, Unfortunately I wont be staying again in this hotel. | 2 | null |
"Respectful "
The hotel is a great place to stay in, if your going to any of the hospitals in Houston. I checked in about 8:30 pm, the lady who checked me in was very professional and very very polite (she was wearing glasses). The other girl was trying to study and reading out loud while the girl ( which had glasses) was trying to over talk her, when she was explaining where to park . I had asked about getting to the airport, my mom was flying in, and the other girl was insisting to take a town car that she recommended and she kept on insisting, for us to take it. when I came down the second time to see if the other girl (with glasses) had more information in a better transportation. She told me that my mom can take a airport shuttle. Which by the way, that fitted our budget. Our stay was very pleasant, I just did not feel comfortable in how the other girl was acting, that is not professional. Rachael was very polite and help us get the shuttle. This stay would of been better, every one was in the same page. | 3 | null |
Average hotel good location
On the plus side the staff were very helpful and friendly. But we should have been advised by our agents that the kitchen was out of action meaning that any food had to be obtained elsewhere. Our room was of a reasonable size with two king size beds, and the bathroom was OK. If you want to see small try Paris or London! What a pleasure to be able to get a smoking room with a window that opened. We would stay again hopefully when their restaurant is working. | 3 | null |
If you enjoy coming to an unclean room every now and then...
Arrival
I checked in on my reserved Non-smoking suite and I was told... “we do not have a non-smoking room available at this moment...” Even though I had a printed confirmation of the reservation (done through their website). “We cannot guarantee the availability of rooms.” This should have served as an indication of what I could expect. I told them I would come back the next day.
Next day... a room was ready. I thought we were off to a good start and was happy, seeing that the hotel was going through a minor renovation phase (new outdoor sign, new bed covers, new lamp screens, and quick grab n’ go breakfast). This happiness was slowly replaced with indifference and lack of expectation.
Housekeeping and service
You get a weekly housekeeping to your room, in my case scheduled for Sundays. I travel on the weekends and come back Sunday night to find my room as I left it on Friday. This has occurred so far on 3 occasions.
The first time, I talked with Jose at the front and he was promptly scheduled it for the next day.
The second time I talked to another person and he scheduled the cleaning for Monday. Since this was the second time, I thought I might as well call them at noon to make sure they do it. I Spoke to the same person and he assured me it was going to get done. Came back that night to find my room had not been taken care of. I went to the reception to bring this to their attention, Josie this time (Admin. General Mgr.) attended my complain and assured me it would be taken care of.
Tuesday comes by and I come to find: surprise! your room is still not clean. This time I was mad that no one cared. I went to the front to talk with Josie and she apologized several times about it. She wrote: “Housekeeping on Room xx must be done, do not forget”.
Wednesday: I get a call at work at 5pm, it was Josie letting me know that the cleaning staff was still on the premises and my room was about to get cleaned. That night my room was serviced.
The third time... I was not surprised. I didn’t even bothered to tell front desk about it. I was tired since I was coming back from a trip. The next day I told Jose about it. Today I will be more surprised to find my room done rather than undone again. I have no expectations for this place anymore.
Overall, if you enjoy coming to an unclean room every now and then, guests keeping the side security doors unlocked using a small rock blocking the automatic closure, as well as receiving mail for another person inside your room, then... this hotel is perfect.
About the purpose of my visit
Business. 2 Month stay. The company that I work for is located in the Westchase area. HR made the reservation for this hotel, since I was staying on another Hotel down the road that did not include the amenities for staying more than a week. | 2 | null |
An unfortunate situation, but a WORSE hotel.
Regrettably, I was compelled to stay at the Park Central during Hurricane Sandy. I understand it was a stressful and difficult time for all of the region, and although conditions were improved in Midtown Manhattan compared to New York's more unfortunate areas of town, other burroughs and neighboring New Jersey, our stay at the Park Central only added to the overall distress for many reasons:
1) After confirming with the front desk that the hotel was fully operational, upon arrival two hours later, we were told that there would be no hot water or heat during our stay. Again, I understand the timing of this could have been a pure coincidence, and that these utilities may have been compromised between my phone call and my arrival. However, the Reception agents were rude, cold and did nothing to acknowledge the inconvenience -- literally shrugging off our questions regarding the water/heat -- or allay concerns about the overall functionality of the hotel. They were also not willing to make any concession for the outrageous room rate, even though the hotel was without basic amenities, nor did they offer any other kind of concession of hospitality (food/bar credit, for example).
2) We were offered no assistance with our bags -- our party of three had six in all. There seemed to be no one staffing the bell desk or any valets at any time inside the hotel. All guests were forced to lug their bags up to their rooms on their own.
3) The internal condition of the hotel, beyond the lobby, is quite grim. The halls are dingy and banged up. Seemingly abandoned vacuum cleaners and housekeeping carts are left strewn through the halls at all times of day, blocking the corridors.
4) The rooms are dirty. In addition to obvious pubic hairs on top of the bed, there were dirty tissues crumpled behind the night stand. After seeing all of this, one couldn't trust anything in the room to be clean.
5) There was no privacy sign available on our door. We finally had to ask for one from the maid, who did kindly provide a broken one. Otherwise, there was absolutely no privacy, and the housekeeping staff barged into our two rooms several times during our two-day stay, despite our cries of protest.
6) I do have to say that when you were able to find a valet, all of whom were standing on the street, they were able to get a cab as quickly as humanly possible. Points to the valet staff (if you were lucky to find them).
The way that this hotel is managed is really a reflection on an opportunist organization. They care nothing for its guests, their safety, or their well-being, and feel inclined to gouge and disregard anyone unlucky enough to have to stay here. | 1 | null |
Is it really worth the price?
Yes it is New York, and yes the hotel is centrally located. That 's where the excitment ends. Booked for three nights at an amzing price of $ 400/day, for a 14 sqm room without refrigerator or safe. The room smelled bad due to lack of ventilation, and bath room towels, looked as if they survived second world war. The tiny breafast room, seats twenty and you have to wait to get a place to sit. Again, do you need to pay that much to visit NY. Not for me, next time I will head to the far east, where I will get waht I paid for. | 2 | null |
Cleverly disquised YMCA
The pictures we took look fun, as the colors and lighting they chose seem to make really good digital pics. Hats off to the decorators who have done something exceptional with not much to work with. I like a quiet room. You will not find this at the Figueroa. Its possible that the windows are original from the 1920's when the building was erected as a YWCA. I can't remember when I've been to a hotel with single pain (spelling intentional) windows in recent years. They didn't seal well and all street noises were available for your listening pleasure in the room, even on the 11th floor. There is a night club across figueroa that blasts music with a very effective subwoofer well into the night. If you want to know what happened to all those CRT tv's, well you can find them at street curbs on trash day or in the rooms at the Fig. We couldn't get the message light to go off on the phone. A gift basket was waiting at the front desk for two days and no note or message was passed on. High marks for a jacuzzi that was hot enough, and a good empty clean fridge in the room. No black out shades. Curtains were ring on rod, loose weave cloth. Small not ventilated bathroom, with a chrome handle exposed, flush loud, public split toilet seat toilet. AC bulky old noisy window unit. If your going to be happy with the 50 bucks you saved not being at the marriot, and you have the constitution that can sleep through an earthquake, then maybe you will appreciate the decorations at the hotel. My beautiful girlfriend dubbed the hotel appropriately, The Exotic Marigold Figueroa. | 2 | null |
Worked out well for me
Was in town for a conference at another nearby hotel. Got better rates here (even with the conference group rate), and a better deal with the breakfast included (which is substantial!). I never made it to the manager's reception, but it was happening as promised. Staff was friendly and always greeting me. Atrium area was beautiful. Room was spacious, clean, with a good view, and exactly what I asked for. Quiet, even though I was on the lowest floor and closest to the atrium. Fitness room was a little small for the number of rooms at the hotel, and was very busy in the morning (go in the afternoon if you can). Internet at $14.95 a day was a bit pricey. Area was nice, walkable to Navy Pier or Michigan Ave and the Loop, near to the river and Riverwalks. Several decent restaurants in the walkable area. | 4 | null |
Sheraton price-Motel 6 hotel
Horrible, Horrible hotel!! Line to check in took 20 minutes because you aren't able to check in any earlier than 3 pm. This leaves everyone waiting to check in with an antiquated computer system. Supervisor Florence told me at 2:30 that my room wasn't cleaned yet, and at 3:10 she offered me another room with my parking complimentary and a free "happy hour" on my floor. She then came back to the computer with my original room number, no paid parking and no free happy hour. She acted surprised when I called her out on this and then tried to back track. There are 2 elevators, but only 1 works. Stairs are only for fire emergencies, so you are stuck waiting for the lone elevator for 13 floors. Carpet is buckled on every floor, room we stayed in did not have a fridge or microwave, even though I requested one. You pay for parking even though gates are open for everyone, you pay for wi-fi in your room, there is a "marketing fee" that is on your bill. We were here for a softball tournament and there is 1 washer and 1 dryer for 13 floors! $2 to wash and $2 to dry. This hotel is overpriced, customer service is sorely lacking, rooms and floors are old and need to be remodeled. I will never stay at a Sheraton again | 1 | null |
Best hotel I've ever stayed in in America
Forget the gizmos, gadgets, plunge pools in suites the service this is just the best hotel in America. We had a couple of problems which were completely out of the hotels control (including a roof leak !) but the hotel bent over backwards to treat us like royalty.
Frankly I could just go there for their bakery baskets for breakfast they are better than most French hotels. Do not bother ordering anything else off the menu, teh breads alone will fill you up.
The only two things I would change are the concierge who really did not have the in depth local knowledge and relationships I would expect at a hotel of this standard although I have found very few amazing concierges outside Europe. I ended up doing everything on-line and getting better seats for less etc. In the end we didn't go out too much because we had to put some effort into it and it was much more fun staying in.
The pool area could just do with catching up with the hip feel of the rest of the hotel which is both contemporary and elegant at the same time. We were worried our kids might be a bit out of place but the hotel is very relaxed and we didn't feel awkward about them being there as can sometimes happen in hotels. We were a little worried about the location being a bit far out but found it was very accesible.
I would ALWAYS stay here if in LA, it was just so relaxing. This is a brilliant hotel. STAY HERE and don't go out ! | 5 | null |
A bit of history
The historical nature of the hotel, restaurant and bar make it worth staying here at least once. The hotel service was good, the rooms have been updated, they have late night food in the bard which was very good. The spa was overrun with children however as it is a historic venue. Great if you have kids, not so much if your on a business trip and want to take a few laps in the pool or relax in the spa. I would stay here again. | 4 | null |
An Oasis in Chelsea!
This was my second stay at the Doubletree Chelsea and enjoyed it again immensely. I personally don't mind walking (walked from Lincoln Center on two nights), but it is a short walk from Penn Station and steps from all subway lines. It is a great, convenient place to stay.
The always pleasant and engaging concierge Benjamin again supplied lots of good information on travel, restaurants and shows. He is a real asset!
I left very early in the morning (4 am) to get to Kennedy Int'l. for a flight. The overnight staff was exceptional in their helpfulness and courtesy. My deepest thanks to you, guys! | 5 | null |
great location but hotel needs a major renovation
I stayed here for four nights on business i had a Georgetown U. As for the positives: the location is fantastic and the staff service was very good. I must also say the food at the Daily Grill was enjoyable. I can´t say more about the Inn because the rest has to do with the poor quality of the rooms despite housekeeping best efforts. In short, the rooms I (stayed in an executive suite) were very outdated, did not feel clean and i just never felt comfortable in the room because there were always things that made me wish i stayed elsewhere. It´s like walking into a really old home you know is clean but just doesnt look, feel or make you comfortable. I travel quite a bit and was disappointed with the Inn, and I believe they really take advantage of being one of the few places in Georgetown (Downtown). Next time, i will stay at the Georgetown U conference center or hope to get a good offer at the nearby Four Seasons. Plus, $11/day for internet in the room is outdated, too! | 2 | null |
Best in class!
Friendly staff, evening happy hour weekdays with beer, wine, hot dogs and other stuff. Breakfast was good. The hotel is pet friendly ($10 which is better than $75 to $100 other hotels have charged us), and room was large with fridge, micro wave, hair dryer and coffee maker. Also free local and long distance phone calls. | 5 | null |
Nice pool, good breakfast, suite needs renovation
After a long trip and after 4 Hotels that were fully booked nearby we reserved a room at the Fairfield Inn & Suites at the Airport. The lady at the front desk was very helpful and organized a suppl. bed for 2 adults and 3 children in a Suite. The bed was delivered - but not enough linnen for it and no bedding for the pull out couch. After a call, housekeeping delivered 2 linnen while we were at the pool. We tryed to arrange, cause we didn't want to call for a third time late in the evening and so we used our own bath towels as bed linnens. Unfortunately, we only had 3 shower towels prepared in our room - and I guess, we would have had to call again to ask for enough towels for 5. At the pool area we saw, that we could drop the pool towels, but there were no fresh towels either. The room would have space and even a table and a small kitchenette. Everything was old and would need a renovation. Why do they have big balconies, but no chairs or tables on them? They have a second bathroom but it is senseless cause it is dark and no towels, no shower gel, nothing. Maybe just to write, that the suite has 2 bathrooms? Not only the towels weren't enough, also we had one very small portion of shower gel that lasts for 1 person and 1 very small shampoo, that last for another.... I know, with late arrivals, a Hotel can not prepare for 5. But if there are 5, it would be easy for housekeeping to think: "If I bring a bed and they need the pullout couch too, I will have to bring more linnen and more towels..."
Well, at the end, at least breakfast was not too bad. We had a nice table outside and we liked the milk portions with real milk. | 3 | null |
I loved this hotel!
The hospitality here is absolutely first class!! Great location next to metro, close to shopping and restaurants, and safe neighborhood. The room was spacious, the breakfast was superb, and we slept well on the comfortable beds. What room construction?? The warm hospitality and fabulous room and breakfast made up for any remodeling problems. Our family would stay here again without a doubt!! | 5 | null |
Good hotel location with view of lake michigan
We stayed here for 1 night on July 4th 2012. Although the place was the busiest hyatt we have ever stayed in, check in was efficient and the rooms which were recently renovated were beautiful. We stayed on the concierge floor around floor 31 or so and were a little disappointed at the lack of hot hor duerves as we have always been served at other hyatts. Beakfast was not hot either so they gave us a 30 room credit for room service and took off the 52 charge for parking. This is a hotel chain we stay at frequently. we did enjoy being right on the chicago river with less than a block to walk to the river boat cruises. | 4 | null |
great overnight stay
hotel exceeded expectaions...staff was courteous and helpful...highly recommend...close to airport...shuttle...restaurants in walking distance...breaksfast is available by 5 in the morning so you can grab coffee and something to eat for the early flights | 5 | null |
Good value and location
Best price we found within reasonable walking distance to Fisherman's Wharf. Staff were all extremely nice and helpful. Internet would not connect. Clean, basic room, small frig and coffee maker in room. Good donuts in office in AM. A little noisy from traffic, but when you're tired...... | 4 | null |
WORST PLACE EVER STAY AWAY!
This hotel is the worst hotel ever. Ever! The manager up front looked like he was doing drugs. It smells bad. This is a 1 star hotel that should cost $15 a night. It is terrible. I never got a refund! I REFUSED to stay there because of how unsafe the area was! STAY AWAY! | 1 | null |
Next time I prefer to stay at the D. Inn
Good service, but prices too high for the value. They are renovating the hotel (no pool, no bar) and they don't advise the guests. Bad investment... | 2 | null |
Fine Hotel in Great Location
My first stay at the Renaissance was a very good one. Usually I am closer to the lake or downtown on Michigan Avenue, but my conference was scheduled here. Nicely appointed rooms and common areas provide the backdrop for a comfortable stay. Excellent service by an enthusiastic staff with attention to your needs and questions. Good food for breakfast and lunch during the conference. Lively bar just off the lobby with a full array of wines by the glass. Ask for a room that overlooks the river on the north side and you will feel right at home in Chicago.(Use you imagination and you will see Steve McQueen driving out of one of the circular garages just across the river!) Good accessibility to the Loop and Michigan Avenue makes this a hotel to revisit. | 5 | null |
Worst Hotel!
My family and I (a total of 8) stayed here on our way back from a family wedding. No hospitality, horrible odor and filthy rooms. I would never recommend this place!! | 1 | null |
Comfortable and clean
I stayed here on my last business trip to Columbus. The rooms were clean and I felt safe staying at this location as a single female. The front desk staff were pleasant and helpful.
The breakfast buffet was nothing to write home about. As one person put it, not worth getting up early for. Other than that, great place to stay | 4 | null |
To put it bluntly...I will NEVER endorse Super 8 again.
The stay at the Culver City was so uncomfortable that I am utterly exhausted even thinking about it. We were made to feel so unwelcome simply because they forgot to document me calling to change from a single King sized bed to two Queens. We were fine with the 1 King bed, but were told that we could not stay because we had 3 children (all under the age of 5). He then told us he would keep our money and we could not stay because they were out of rooms. After driving 500 miles(100 of them in LA traffic) I was furious. I asked him what we could do and he said he would call his manager on the phone but only he can talk to him. He then said his manager said we could stay as long as we pay a 50 dollar fee. For the amount we paid, we could have stayed on a room right along the coast. Our stay was uncomfortable, especially since we were constantly watched by the manager and staff the rest of our stay and they claimed it was 10 minutes from the beach when in reality it took us 45 minutes to get to the Pier. I work in the hospitality industry and I can say with confidence: Worst stay ever!! | 2 | null |
Free Parking, no small benefit.
The free parking and wifi makes this an above average hotel. The metro necessitates a shuttle which is not particularly convenient , especially on the return to the hotel. The traffic in Gtown is very congested and moves in a snail-like fashion, making surface travel very very slow. The rooms are comfortable, the staff very helpful. The attached restaurant is unremarkable but convenient. The nearby Whole Foods is a welcome source of an affordable, healthy meal. | 4 | null |
Wonderful Hotel in a Perfect Location
We chose The Orchard Hotel based on Trip Advisor. A great decision. The Orchard Hotel is located on the corner of Powell and Bush - a perfect location. Our room was located on the seventh floor - very quiet. Never heard any street noise. The room was nicely appointed and very clean. The bed was fantastic and we had a great nights sleep for the three days we were there. The bathroom was large and had the usual niceties. The hotel is eco-friendly and to our amusement found a half-flush and full-flush for the toilet. There is a small safe in the room for valuables. The concierge and front desk were extremely helpful and the housekeeping staff kept our room very clean. The hotel is located two blocks away from Chinatown and three blocks away from Union Square. The famed San Francisco Cablecar is right on the corner of Powell and Bush making it very easy to travel from downtown to Fishermans Wharf with plenty of interesting stops in-between. We would definitely return to the Orchard Hotel - excellent value, excellent location and a great nights sleep. | 5 | null |
Do not stay at this hotel
The hotel has a great location considering its proximity to Union Square, the retail streets and business district. However, the service is horrible (but perhaps I have just been spoiled by service at Fairmont, Ritz Carlton and even Sheraton and Westin hotels). Checking in (even at 10 pm at night) took forever. The Hilton Honors check in line was even longer than the regular line. The check in staff looked so miserable that they didn't want to be there. The service at this hotel is atrocious partly because the staff is either overworked or overwhelmed by the number of hotel guests. When one asks for a shaving foam instead of a razor, one gets a razor instead of shaving cream. When one asks for the sheets and pillowcases to be changed, the entire room is neglected. It's unfortunate that we had to stay here this time, but we will definitely be staying somewhere else in the future. | 1 | null |
A not so nice hotel in a great location
Stayed in a standard room on the top floor of the hotel for one night. The lobby was a painful attempt to be hip and modern, but seemed disjointed and incomplete. Staff was pretty indifferent and waiting for their shift to be over. The room was just not good and not clean enough. The shower/tub was broken and kind of gross. There was also a light in the ceiling that was broken and flickered on and off all night. Kind of annoying when trying to sleep. The 24 hour market in the lobby was handy and the people working there seemed nice. The real upside of this hotel is it's location next to Grand Central Station. It is an easy subway connection to anywhere and a short walk to Times Square, the Public Library, Bryant Park etc... | 3 | null |
A pleasant stay in a boutique hotel with a great location in the Loop
I stayed two nights in May 2012 and was overall quite pleased. Would not hesitate to return and would recommend it, provided you don't need a full service hotel with a grand lobby. This hotel has a great location, helpful staff, modern and clean rooms and public areas, and a compelling price (booked through Travelocity's 'mystery hotel' arrangement).
There are actually two hotels sharing the same building and entrance, the Central Loop Hotel and the Chicago Guest Quarters. They have a common lobby and some of the same facilities, but the rooms are on different floors.
The name of the hotel aptly describes its location: It is about as well located in the Loop as one could imagine. If you are coming in from O'Hare, take the CTA Blue Line to Monroe or Jackson and walk to the hotel in five minutes. If it is rush hour, you will get there quicker than a taxi. In any event, you will save yourself a bundle on the cab fare.
The reception staff were friendly and efficient. There are kiosks for self-checkin, but the staff handled it for me.
My room was on the sixth floor. Each room shares a small side corridor with another room, which is off the main corridor. So, your room door is very close to the other room door, and a noisy neighbor coming and going could be bothersome, but that wasn't the case for me.
The room was smaller than most hotels, but well laid out and equipped. Furniture and furnishings looked almost new. Large stall shower in the bathroom, but no tub. Bathroom lighting was terrific. Room had a built-in desk, minifridge, microwave and coffee maker. Fast and free Wifi. Very comfortable bed with lots of pillows. Housekeeping did a great job before and during stay. Room was spotless. The room is well lit, which is important as it doesn't get a lot of natural light from its one window.
I did not utilize the restaurant. There are plenty of restaurants of all types and price points in the neighborhood. There is a 7/11 across the street with a good variety of hot and cold breakfast foods.
The exercise facility has four treadmills, two elliptical trainers, one all purpose weight machine, free weights, and a stretching area. The room and equipment were very clean and well maintained.
There is an unmanned business center with PCs and printers. No charge to use.
Overall, I think the Central Loop Hotel presents a very good value proposition: A good, clean, modern hotel, with free wifi, exercise room and business center, but with smaller rooms, no gift shop, no grand lobby, no room service, no minibar, etc. If you don't need the frills you can save yourself a lot of money. | 4 | null |
Never Again!!!
I will never stay here again! I booked a room (with occupancy 4) (2 weeks in advance) through priceline. I called to confirm the reservation, and that we would have a room with 2 beds. Once checked in, we were put in a room with 1 bed, for 4 people. And then told that they saw a request for 2 beds, but if I wanted 2 beds I had to pay an additional $20 plus tax. I requested to speak with a supervisor, because I know they cannot put 4 people in a room with 1 bed. The person working the desk refused to contact a supervisor. I ended up paying the additional money, only because I had prepaid the room through priceline and could not walk away without losing my money. I paid more than what an average night would have cost, and the hotel was definitely not worth the price. Another good thing to know, breakfast ends at 9AM, not 10AM. Myself and everyone else who thought it ended at 10AM were treated so rudely when we showed up for breakfast a little before 9. | 1 | null |
Great location. Clean and comfortable. Owner flexible after hurricane. It's all good.
This was my second stay at the Newbury Guest House, and hopefully won't be my last. It is easy to get to off of the highway, parking is available in the back alley for a reasonable rate (for Boston), the location is outstanding (on vibrant Newbury Street), and the rooms are clean and comfortable. The property is well maintained and front desk staff are available and helpful. Breakfast is provided and seems almost like a bonus. Finally, I had travel issues due to the recent hurricane (Sandy), and the owner/front desk were very understanding and accomodating. The Newbury Guest House is a good choice when staying in Boston. | 5 | null |
Both Pros and Cons but if you are looking for 4 star - this isn't it.
I booked this hotel under the assumption that i would be staying at a luxurious 4 star downtown hotel in San Francisco. Upon check in, it appeared i was indeed getting what I pre-purchased via a third party booking company - as check in was professional and the lobby was very impressive. However, upon arriving in my room i could tell it was dated and in need of some refreshing (esp in the bathroom as the wall paper and paint had begun to bubble due to a lack of a bathroom fan). The bed was well made - but the mattress overly soft and in need of replacement. I was also irked to be treated so rudely by a reservation agent when i called ahead to request a 1 hour early check in. She advised me that because i used a third party booking assistant - i had to put all requests through them (not true) and she refused to help me. Later, during my stay I constantly saw people checking in early so I am not sure why she was so rude and unhelpful when I asked for the same request. I suddenly felt punished for not booking with the hotel directly (which i could have easily afforded to do). But perhaps what insulted me the most about this "4 star" hotel was it's constant nickle and diming it's guests for everything - including a $15 a day internet access charge. Really?! In this day and age you would assume that at a hotel of this "apparent caliber" this would be automatically included. While I was not at all impressed by the above items, i did like the hotel's central location to all modes of transportation. It is easily within a 5 minute walking distance to union square and right across the road from an upscale shopping center. I also appreciated the concierge and their helpfulness with booking tours, and the night manager, Tasha, was extremely helpful when we encountered a problem with an extremely noisy hotel guest. I guess in sum, I want to encourage those who are perhaps on a budget to consider this hotel if it is offering a decent rate - however, if you are looking for something closer to the hilton or fairmont - this is NOT it. | 3 | null |
My stay at Ramada in Austin
I had a very delightful stay at Ramada.....the people there were very atentive to my needs and were very nice..The stay although short, I would have not problem staying there again. It was easly located and near all my activities taking place for Veterans Day.
Thank You | 5 | null |
great staff pity about the noise from thin walls and windows
Staff great, the glass of wine in the afternoon lovely, beds great, shower hot and had pressure. Really a nice hotel, as long as you don't want to sleep - very very noisy from street traffic, to connecting rooms, toilets flushing, elevator - could not get a quite nights sleep once in 6 nights! | 3 | null |
Nice hotel, unfriendly staff
I've stayed in comfort suites around the country. The amenities here match what you would expect to find in most comfort suites. However, the staff member who checked me in, and who worked the next evening also, was very unfriendly. Not helpful at all to the point of being rude. Since they don't have technical support for the Wi-Fi, I couldn't get someone to manually connect my Apple TV. This meant I couldn't watch NBA games on the TV, had to watch them on my laptop. I left a day early. And I hate these wi-fis where you have to constantly login. Use your computer, close your computer, open it back up 10 minutes later, re-login! | 2 | null |
Another Great Stay
Just stayed for an 18 day stretch and had a pleasant experience once again. My room was clean and was in good order. The bathrooms always seem small to me, but that is common in New York. The staff were friendly and always helpful. I have stayed 10 years in a row now and I must admit the carpet throughout the Hotel could be upgraded, its starting to really show its age. The location is excellent with easy walking distance to many attractions and several subway entrances. | 4 | null |
Terrible
This is a popular hotel to stay in for the Diamond Backs games as it is very close to the field. Don't waste your money. It is very expensive and not nice at all. We arrived late to the hotel and went straight up to the room. The hallway smelled like a hospital and so did the room. Very unpleasant. The bed was saggy in the middle and uncomfortable. After getting to bed late the alarm clock in the room began blaring country music at 5am. We awoke again later to the fact that there was no hot water! NONE! The problem was not remedied by the time of checkout. It was awful and we have received no apology or compensation for our ordeal. Never again! | 2 | null |
Comfort Inn not so comfortable
I chose this facility based on Trip Advisor reviews & its location. The room was small but adequate for my granddaughters & myself. Staff (except for housekeeping & the breakfast guys) not so friendly, acted very put upon the 2 times I asked for directions. Day 1 was spent walking around, getting our bearings. We returned to our room to clean up for an early dinner & then to Spiderman-Turn off the Dark.However there was no hot water. Front desk said a pipe broke & would be fixed in 15 min.Still no hot water over an hr later. An employee said it was off as they were installing new equipment.No shower that day. Two days later when we returned after a long hot day we discovered at 10 pm that our toilet was plugged.A front desk person responded, shoved a plastic bag toward me & said here.I asked her if she was here to fix the toilet.She let out a huge groan, went into the bathroom, took a wide stance & began to furiously plunge away w/the plunger that was in the plastic bag she had wanted me to take. Brown water was splashed all over the floor. She then flushed the toilet, threw the plunger down & said "there it's fixed" & left. I cleaned up the mess & used the antibacterial wipes to clean the floor.I will be coming to NY next spring w/friends but will not be staying here! What a stark contrast compared to out trip to DC last summer where we stayed at a similar type hotel but had a great staff. | 2 | null |
Average $119 hotel with little charm
No Spg Platinum upgrade at check in. Outside room was fine and somewhat spacious. Thankfully the rooms have been updated. The lobby needs to be gutted. The front desk is stuffed in a corner and understaffed during busy periods. Would we stay here again? Not if any of the other Starwood properties were offering deals. There just wasn't anything that stood out or impressed us. Our friends were staying at the Washington Hilton next to the St. Regis. They had a nicer room for $110. The St Regis was almost $300 when I checked, but in hind sight that might have been a fun splurge...and I have never had a St Regis quibble with me about suite upgrades. So I got another check-in for the year... | 3 | null |
An Absolute Treasure
My sister and I spent 3 nights at the Chelsea Pines and can't say enough wonderful things about it. Never mind the fabulous location, the eccentric decor and the delicious breakfast, the owner and staff are the most hospitable and fun people to have as your hoteliers. They also act as great tour guides and recommend great restaurants withing walking distance. This was our fourth trip to NYC, and probably our most memorable. This will be our place to stay from now on. | 5 | null |
Not Worth It
I frequently travel to Boston and decided to use (waste) my Marriott points on a last second overnight stay. I was very disappointed in Marriott's offering.
The positives were few but this is not completely negative:
Pros:
-Staff were excellent
-Location was good
Cons:
-Tiny Rooms
-Could hear neighbors clearly having regular conversation through walls
-Room was not arranged correctly; TV was on wall to the left of the bed (See Room 925)
-36 Dollars to park overnight across the street from the hotel.
Suggestion if you are travelling to Boston:Stay in Cambridge and take the 'T' Red Line into Park St.. The hotels are much nicer and cheaper there. | 2 | null |
Great Hotel, Great Location and wonderfull rooms and amunities!!!
I and my wife visit New York City almost every year and in the last years we checked few hotels in center of Manhattan including 4-5 stars hotels. This year we get a recommendation from my colleague who stays lately in this hotel and we were very pleased to stay there too for one week.
I would like to rank three aspects about this hotel.
1. Location - The hotel is located in a wonderful area, in the corner of Herald square and in the front of Macy's. Short walking distance to Times Square and Theater district. Fifth Avenue and all fancy super stores.
2. Rooms - The rooms are new renovated and have modern design. Very large rooms comparing to other NY hotels and equipped with the latest entertainment accessories. The bathroom is bright and has a large bathing space. Only about 20 rooms in a floor i.e. each room is not far away from the elevator. The hallway and public areas are nice decorated and they serve fresh coffee/Tee and cold water during all day.
3. Guest service – we where impressed by the friendly and efficient front desk people and the very helpful concierge that where there always to give us advice and support. They price was also reasonable and it's certainly worth every penny.
I definitely recommend this hotel to all my friends and colleagues.
Hemda & Simcha Segev
Ramat-Gan, Israel | 5 | null |
How bad internet ruined the experience
First of all I want to say that I enjoyed the room. It's small but very functional and the reclinable bed is great. There are some drawbacks in that you don't have a sofa or a minibar, but it's no big deal. All that being said, the wireless (there is no wired) internet is terrible. When you call the desk, they tell you that due to occupancy the internet is unreliable and that there's nothing you can do other than come downstairs and use the public computers which log you out after 30 minutes and where you have to work standing. I spent my time in cafes in the area as a result. Not cool | 2 | null |
Lost and Found
My boyfriend and I spent two nights at the Westin Oaks last week. I was excited to stay here, because I thought it was a very nice hotel, but I turned out to be very disappointed. Our room was nice and spacious; no complaints there. The faucet in the bathroom was broken -- you could not adjust the hot and cold knobs to get warm water; it was either scorching hot or cold water. Our room was also facing Westheimer, which means it was extremely noisy. I am a light sleeper, so unfortunately I was awake all night listening to motorcycles, loud car engines, and sirens.
All of that being said, I would have given this hotel another chance. I am not usually a picky person, and I'm not one to complain. The big let down was that I mistakenly left behind my planner (with important dates and information) the morning I checked out (at about 8am). When I arrived at work and noticed it was missing, I immediately called the hotel (at about 8:30am). I spoke with security at that time, and they assured me that they would have someone go to the room to look for my planner, and they would call me back. I never received a call back. I called again at about 2:30pm, and I was again told that they would look and call me back. This time they actually did --telling me they had my planner at Security. When I went to go pick up my planner, I signed off saying I received it, and unfortunately, didn't think to look in it. I later discovered that my personal information page had been torn out --as well as two months of my calendar, with my important dates and times (only the pages I had written on). The pages in between remained. This is very disturbing to me that this happened. While it was my fault that I left this behind, I did not appreciate how this was handled --or why someone would have done this. We reported that this happened, and the hotel takes no responsibility. I do not trust their systems, and I will not be returning. | 2 | null |
You Can't Beat Kimpton Hotels
We recently stayed at the Hotel Monaco in D.C. We are local's but often spend the night in D.C. if we are going to be dining there. We love the Kimpton hotel conglomerate and always try to stay at one of their hotels when traveling. This was our second stay at the D.C. location. This time we were on the main level which was somewhat noisy but not bad. The building is old....the interior design,fun and fabulous! ...Good value (usually); fun wine hour; I noticed they are pet friendly; but the best part was, I discovered I'm allergic to Aveno products (nothing against Aveno) and I feel like they listened to me because we had a different brand of toiletries this time! We'll be staying at Hotel Allegro in Chicago next month, can't wait! | 5 | null |
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