Search is not available for this dataset
review
stringlengths 61
22.4k
| label
float64 1
5
| __index_level_0__
int64 |
|---|---|---|
A Little Too Tired
The location of this hotel was highly recommended by friends who live in San Fran and work at the hotel. As soon as I checked in, I was bombarded by all the noise from across the street, where a group of people were protesting unfair policies of Frank Hotel. They used mega-phones and shouted slogans for two hours! I started a headache and raced out of the Handlery in search of peace! The furniture in the suite was extremely old and frayed. The sofa bed must have been 50 years old. The front desk was very polite and helpful though. When I had difficulty opening the sofa bed, they sent someone up in 2 min., at 11 p.m. to open it up for me. The following morning, I was, once again, awakened rudely by the same protesters! at 7:00 a.m! Apparently this has been going on for 4 months now, and no one has any idea when it will end. I was going to book a block of rooms for an upcoming destination wedding. But after experiencing this fiasco, I decided to take my business elsewhere and not subject out of town guests to San Fran's mayhem. | 3 | null |
Well located friendly staff
Pleasant hotel. well run. Greeted by an attentive staff and made to feel welcomed. Tammy was very helpful and welcoming. Asked for and received a room on a high floor and view of seventh avenue. Bell hop attentive and prompt in bringing up bags, extra towels were also received promptly. A pleansant bar area and very quite stay made this a hotel, I look forward to returning to soon. | 4 | null |
Great Hotel/Great Location
Family stayed here in August. We very much enjoyed the hotel. Though a bit pricey (like most places in SF), the service and amenities were excellent. The staff was very pleasant and helpful, and the room was very roomy and comfortable. The bed was awesome, the room set up very nice and the bathroom large. They ended up giving us a rollaway at no charge, and did not charge us for the wi-fi - even though they list it as a chargeable item. Location is great - just a 3 minute walk to Union Square. Complaints are minor -- spa is small and lacks a lot of good weight machines, the little sundry store has a very narrow selection, and the added valet chage of $60+ per day was a bit much. Tip - if you want snacks, liquor etc., right across the street there is a liquor store that sells everything at a much better price/selection vs. the hotel/room bar. Would definitely stay here again! | 5 | null |
It's OK
I stayed at the Westin LAX for 2 nights and went back for a 3rd night a few days later.
Typical airport hotel - but ask for a room that overlooks the city (rather than the airport) if you want the quietest rooms. It's a huge hotel - so big lobby and kind of impersonal, but this is typical of airport hotels in the area so doesn't stand out for or against it. Parking is rather expensive both for valet and self-parking, so be prepared (although I should note that it's expensive everywhere in LA). The hotel does offer a shuttle to/from the airport, which is convenient.
Upon check-in, I was given a room on the 7th floor that reeked of cigarette smoke, and the hotel quickly gave me another room after I called to complain. the next room was just a few doors down and also smelled of stale smoke, but i should disclose that I have a sensitive nose and that I got used to it after about 15 minutes. I also suspect someone was smoking in a room down the hall (the entire property is supposed to be non smoking), which pushed smoke into the air vents and which could have been the cause of my problems.
The rooms are large, and of course equipped with the Westin heavenly bed (admittedly the reason i chose Westin over the many other big-chain hotels in the LAX airport area). For my business travel needs, it was fine - quiet (didn't hear any guest room noise at all), comfy bed, comfortable working space, wi-fi available in the rooms, personal coffee maker and Starbucks coffee, plus wake-up calls that actually happen on time. Two things that were lacking in my humble opinion, were glassware (the cups in the bathroom were plastic cups) and a bathrobe.
For my second stay, I was given a room on the executive floor, which only had three things my first room didn't:
1) it was on 11th floor as opposed to 7
2) it had mouthwash (in addition to the usual shampoo/conditioner/lotion/shower gel)
3) there was a robe in the closet
Also, had a hard time cooling the room during my second stay, though didn't have any issues in my first room.
It's definitely an older property and is probably due for some updating. Bathrooms are old-school - the tile was the small 4-inch variety rather than updated big pieces you see in updated bathrooms, and it was a small tub fitted with extender round shower rod to make it feel bigger (not oversized tub). Wasn't a problem - just wasn't impressive - all was functional.
The only mystery of my stay remains the New Balance fitness gear the Westin now says they'll provide upon request...I am intrigued, particularly because carrying gym shoes takes up tons of space in my luggage, but the picture of the woman wearing skin-tight white pants and pajama-like top in all of the advertisements scared me from trying it, as did the concept of borrowing tennis shoes that who knows how many people have sweated through during their workouts. So - alas - I cannot tell you whether that's a pro or a con. Maybe I'll work up the courage next time.
If i'm flying through LAX and need a hotel close by the airport, I'll probably stay again - but it will be because I'm a Starwood member and I like the heavenly bed, rather than because the property was particularly noteworthy. | 3 | null |
Fire hazard
The room had wall paper peeling off. The outlets were overloaded and some of them were loose in the wall leaving a definite fire hazard. Check in and out were not simple processes, partly due to the computers. Pipes were broken making use of restrooms prior to check in impossible. The only reason this hotel was used was because it is right next to Fenway park. I have accomplished my goal of seeing a ball game at this park. If I were to see another in the future, I would prefer to use another hotel and take the train for the simple fact that it was severely lacking and sleep did not come easy with the worry of the room catching fire. Simple amenities would help some. For instance, tv's where the channels were received as they are listed. Tv with AV inputs.
Mainly, wallpaper should be on the wall. | 2 | null |
Great Location, Crappy Staff and Old Rooms
This is a difficult review to write. I love the location of this hotel, but the staff is full of themselves and could care less about you and any of your issues. I have some very specific issues that I am not happy about.
1. I am a Platnium member and requested a late check out. I was told, we don't care who you are, we are not extending the check out time. OK...that sets the table for the rest of this.
2. Around 6 am, if you want your car from the Valets, it's next to impossible. I asked when the valet's come to work and was told they are there 24/7. Hmmm. On the Valet ticket is a number to call, however, there is no answer no matter what time you dial the number. I had to ask every day at the front desk for my car and they dialed a different number. I asked about the number to dial and they said we have our own number! I had to wait 15 +++ minutes to for my car every morning. At 6 am, I am not really interested in waiting 15 ++ minutes for my car. I am also not in a mood to play games about my car.
3. I was "upgraded" to a room at check in. I found the room to have no fan in the bathroom, also no emergency lock on the door and this is an "upgraded room". My wife would not stay in the room if the door didn't have the bar that was another line of protection. I didn't care, but I imagine that a lot female travlers would like the extra protection. The rooms are very old and the housekeeping staff doesn't replace the drinking cups in the room. In a 4 day stay, the housekeeping staff replaced the drinkng cups only once. I am guessing their attempt to save a 10 cents on plastic drinkng cups.
These are minor issues, but they add up to the fact that the hotel doesn't pay attention to details. The rooms at the hotel are not the cheapest and I think for the price, this isn't worth it. I can say that upon my return to San Diego, although I am Platinum Ambassador (formerlly Royal Ambassador) that I will not stay at this hotel. I like the location, but the staff is uppity and I don't need attitude from same. | 2 | null |
Great Customer Service and Location
The Hotel Palomar definitely lived up to its reviews. Even before arriving the customer service was excellent, I received an e-mail a day prior to our arrival asking if we were celebrating anything special and/or needed reservations, etc. I replied as we were celebrating our 1-year anniversary and needed dinner reservations, shortly thereafter I received an e-mail wishing us a Happy Anniversary and confirming our reservations. Upon arrival we were upgraded to a bigger room (as they had the availability) and a few hours later we received a bottle of Champagne with Strawberries and Chocolate to dip them in. Additionally, as Kimpton InTouch members we received free in-room WiFi and a $10 Mini Bar Credit. There is a 1-hour complimentary Happy Hour in the lobby every evening, which was really nice (White and Red Wine as well as Sangria). The hotel also provides complimentary bike rentals on a first come, first served basis.
The room was very clean and all of the staff was more than happy to help with anything we needed. All of this combined with a great location makes the Hotel Palomar a great choice for your Chicago stay. | 5 | null |
Tired, dirty, noisy... would not return
I think this property is well rated because of the size of the rooms and the mini kitchen, but it certainly does not deserve the high trip advisor ranking. I have noticed the hotels with kitchenettes or larger sized rooms tend to rate better than they really should though, so if these are important elements you'd probably be happy here.
Obviously this is not for the Four Seasons crowd, but if you are expecting something on par with even a new-ish Sheraton or Hyatt you'll be very disappointed.
Here's the good:
- Large rooms, especially for New York but really if you travel a good deal this is a generous room by any standards.
- Small kitchen... rare unless you book a condo or a long term stay hotel. Nice for lots of travelers but this was not the reason we booked this hotel.
- Friendly staff, although maybe not competent
- Lots of lights! Unlike most hotels which are dimly lit the rooms has many light sources and bright lights.
- Good water pressure in the shower.
- Decor is better than most hotels (sleeping areas and lobby).
- Nice faucets in the bathroom, satin nickel finish.
The bad:
- Rooms look tired and need refreshing. Wallpaper is bubbling and peeling in areas, bathrooms feel old even with the granite counter, kitchen is very outdated with laminate counters and appliances appear ancient. Bathroom needs repainting (a different color would also help tremendously!)
- Dirty! REALLY DIRTY. The tops of both the desk and small table had crumbs and water marks. The chair and ottoman has several stains, as well as the carpet (which is very dark). The good news is that the bedding appeared very clean, which is the most important. There is black mildew around fixtures and around the tub. Appears re-caulked but badly done. I wore flip flops to take a shower even though the tub seemed clean! Just feels gross in the bathroom! It's really not that hard, people. Just clean it!
- Super noisy in the rooms. I read a few other reviewers say the lower rooms were noisy so I requested an upper floor. While I was told this wouldn't be a problem when I called before I booked, when I arrived I was assigned the 8th floor. I knew that by booking on Expedia I ran the risk of being assigned to an undesirable room, which is why I spoke with Tasha at the front desk before I committed to booking. She assured me that would not happen and told me to email her my reservation info once I booked. Not sure why nothing was worked out but this is something guests should consider before booking here through a third party. I even offered to book through their website as it was about $75 more but was told I wold not get the short shrift. Live and learn I guess. I tried to move up but was told the entire hotel was already booked. The guy at the front desk even looked surprised when I mentioned the comments about the noise level on the lower floors and assured me they were quiet. SO NOT TRUE! I honestly thought a window was open because the noise is so loud. Until very recently I lived an a major city, and I visit Manhattan twice a year, so this is not an issue of not understanding the level of noise that automatically goes with sleeping in New York. But the windows are so inferior to blocking out noise you can practically hear conversations taking place outside. The walls must be thin too because I can hear every word the neighboring guest is saying (and all her dance songs). There is a crying baby two doors down and I can hear her too. Again, living in major cities a good portion of my life I have to say I am not noise sensitive, but the level of noise is too much for probably 90% of guests.
- Elevators are too slow.
I ended up at the Affinia Dumont because nearly every other reasonably hotel was booked in NY. For three nights I paid $1200 (including tax). My money would have been better spent if I stayed somewhere else and paid $1500-1800, which was what I was prepared to do when I came across this hotel and saw the high ranking on Trip Advisor. In fact, before my first night ended I tried canceling one of the nights so I could move to a different hotel, but was not able because I booked through Expedia.
This hotel gets a serious NOT RECOMMENDED review from me. | 2 | null |
What an awful stay!
I just returned from a terrible stay at this hotel that I feel compelled to share with other fellow travellers. This hotel is NOT for everyone, and they don't seem to try to accommodate different travelers' needs. Pick this ONLY if you're ready to party all night, and enjoy staying in a trendy hotel for trendy sake! I'm a frequent business traveller and because I had a meeting nearby the area, I decided to give this a try. Upon check-in I was told by the front desk that hotel guests will be given "priority access" to the rooftop bar starting at 6:30pm. At the same time, I also realized that my room was on the 11th floor, only one floor below the roof. I quickly pointed out to her that I'm there for business and won't be going to the bar, and I also wonder if there will be any noise issue at night. She assured me that they've done a lot of work to eliminate any potential noise issues and that I won't be affected at all. I trusted her and moved on since I figured that this is 4-star hotel afterall, so I quickly finished checking in and rushed off to a meeting. When I came back from a long day of business meetings at 11pm and tried to go to sleep, the noise was simply unbearable. I called down to the front desk twice, the second time being transferred to the night time manager (mind you, this is now almost 2am and I still couldn't get to sleep), only to be informed that they are fully booked and no other room is available to move me, and that he encouraged me to use the white noise machine in the room or they can send up ear-plugs! The problem is the music was so loud, the constant rhythm from the bass was practially shaking the room, and I was also convinced that some ladies upstairs with some serious heels were also dancing and stomping right above me. The fact that a 4-star hotel wouldn't try to tailor their room assignments to different travellers, and that the next day when I checked out, the front desk didn't even bother ask me how my stay was (a standard question even at a Comfort Inn!) was estounding. The night time manager whom I complained to also didn't offer any compensation or complimentary breakfast or any gesture in apologies was also another sign that they simply don't care, or are not trained enough to be in the upscale hospitality business. It was simply one of the most terrible hotel experience I've had in a long time! | 1 | null |
Easy to get to - fun location!
My family stayed here on a Wednesday night. Easy to get to from the interstate, clean, comfortable rooms, refreshing pool, fun neighborhood, tasty breakfast. Easy walk downtown to see the sights. Would definitely stay here again. | 4 | null |
Helpful staff during renovation. Higher floors provide amazing views.
Currently the Lobby is under some minor renovation. You will be sent to the 2nd floor for check-in. No big deal. However, the staff were friendly and accommodating during this time and sent us to a beautiful room with a north facing the Coit tower view. Regardless, the room was comfortable , the soaps good, the bed comfortable, the view amazing. Small items like the Illy (Italian) coffee available in the Lobby in the morning, CD player, and a package with drinks and free parking were nice...the view was worth the price. Lost a star for a dirty bathtub. | 4 | null |
Stay somewhere else
I was there using points on my priority club membership. They gave me an obviously smaller room than the surrounding rooms. There was no closet, just an armore. There was not enough spare space in the room for a chair. They obviously don't treat priority club members with any respect. We had planned to stay two days but it was so bad we left after one night. This is not my first bad experience with Holiday Inn but it will be my last stay at any Holiday Inn. | 1 | null |
Visiting son in Boston
Picked this hotel for the area and it was the "less expensive" option than the others nearby,including the Westin which I stayed at in March2012.Hotels are pricey around there but it is a major city nice area etc.Okay,check in fast,concierge excellent,lobby very nice,not as large or wide open like the Westin but no problem,elevators fast as well.Room clean,bathroom clean,bed comfortable TV fine,Rooom 814 no view but wasn't expecting one or cared not an issue.For sightseeing or getting around it also works too,Silver LIne T right outside,a one block walk.That was important because I was heading home and needed to get to South Station to grab the Amtrak its stops right there and also the Red Line T is at South Station as well.Restaurant for breakfast was fine,better service and food/price value than the Westin's! Hotel bar also nice,drinks big city priced but your in Boston! Our son also lives a short Taxi ride from here so that also figured into the decision.Would stay here again. | 4 | null |
Over Promised hype and VERY Disappointed Reality..
I was very excited about staying at this hotel due the the history, location, and reviews. I had a historic suite in the main building. Upon checking in let me begin to list my disappointments to me and my girlfriend: Our suite had a view of a emergency exit ladder and run down building, the room though said it had been fully remodeled was very run down outside of some new TVs and desk, carpet kinda smelled, and our bed sheets had wear marks in them, I had asked for extra towels and pillows and did not receive either, I asked for extra extra pillows 3 times and never got them, to get to the gym/fitness center I had to walk through the Mezzanine which they used for weddings, conferences,etc with 200+ people...and i mean RIGHT though the middle of black tie events (and I in my gym clothes) only to find that the mens locker room was being repaired for 2-3 days, there is no pool or spa, our TVs did not work and when we were trying to rest there were 3 guys in our hotel room trying to repair it...after 3 hours I asked if they could come back at night and fix it, which they did not. Then on the day of the wedding that we were attending as we were at lunch, we received a phone call stating that they had oversold the hotel and that they had sold our room (our reservation was Thursday-Monday), I said that was fine and they could move us into another room....they said they are completely booked out.....I said well then you should find us another comparable hotel......they said they would and came back with a La Quinta inn 30 minutes outside of Austin (Please keep in mind this is 4 hours before the wedding and my girlfriend is IN the wedding). Thankfully I was able to secure a room at the 4 season (Which is AMAZING compared to the Driskell) So we rushed back to the hotel to pack up, called in for the car to be brought around and checked out, only to have to wait for OVER ONE HOUR for the valet to finally bring the car around apparently they had lost the key (at this point we had 2 managers coming outside and trying to calm down my girlfriend who now had less than 40 minutes to get ready and to the wedding over 35mins away). The hotel has history and is located right in the middle of the college bar area, but after all of this I would never recommend this hotel to anyone. I travel at least once a month for business and personal and have stayed in hotels all over the world, and have NEVER had an experience as bad as this for such a highly rated hotel. | 1 | null |
Good location for airport access
The staff were very helpful and friendly, the hotel has walkways to access each terminal as well as a shuttle that leaves every 15 mins. There is an indoor pool, with jacuzzi and fitness room. The rooms were pleasant, average size, good decor, we had a great view of Boston city so left the curtains open all night to admire it. We had an early morning flight, which is why we stayed here, but unfortunately the hotel was hosting a conference so the prices literally doubled for that night. Next time I'll rather fly home the night before. | 3 | null |
Don't Want to Sleep in the Car?
Yeah, I stayed here. It was about midnight and I couldn't drive anymore. And I have a long drive tomorrow, too. I gotta get up early and get back on the road. So, I want cheap, and this is where I stayed. The people just sort of hanging out in the parking lot when I pulled in at midnight? Too tired to care. The desk clerk who left me to wait at the front desk for a couple minutes while she finished her smoke outside? Too tired to care. The vaguely unsafe feeling as I walked down the hallway to my room? That's right, too tired to care, but I did prop the ironing board against the door, just in case.
The room and bathroom were clean. The air conditioning did work. Yes, there was coffee and food at the breakfast nook in the morning. Ice in the ice machine. And, I slept like I wanted to. Not my favorite, but it was what I needed, at a price I was willing to pay. Time to get back on the road. | 3 | null |
Good location
The rooms are very small. I had a double room to myself so it was ok. The room was clean and the a/c worked. Bathroom was tiny. Staff were all friendly but on my next visit I'd look for somewhere else to stay. | 3 | null |
DIRTY DIRTY DIRTY
Both mattresses in our room were VERY worn. One of them looked like it had a crater in it. when we got up the first morning we noticed the bed skirt was DISGUSTING!!! We have stayed at this hotel before about 4 years ago. NEVER NEVER NEVER again!!!! This Motel 6 needs to be torn down! | 2 | null |
Worst WiFi Ever!!!
I stayed at this Sheraton (Philadelphia University City) for a job interview
so the $200 price was paid by a local company, and I was still very unhappy
with this hotel.
The bandwidth aka WiFi was the worst I have ever experienced at any hotel, ever.
I have stayed at $21.00 rooms with enough bandwidth to watch movies --
this place could not display a google map -- it was too complex for the bandwidth.
And this was __wired__ -- i.e. plugged in with a TCP cable.
It was so slow for 30 hours that I complained a few times.
I was told it was normal, and that it was all the ipad users
causing problems. That's BS.
It was slow because they do not have a big enough pipe and
they are using antiquated routers.
It was so slow I could not read email using a text-only email reader.
Again, NOT wireless. That was worse! Wired, clipped in, it was
still worthless, unusable.
Other than that, it is a nice place if someone else pays.
But for those of us that rely on the net for our work,
I would avoid this place at all costs. | 3 | null |
Like home...
Ever since the first time my husband and I stepped foot into the Dana Hotel and Spa, we have been treated like friends/family!! That is why we DO NOT STAY ANYWHERE ELSE in Chicago. We have been coming here approx. every month/every other month for almost two years now. Everything about the hotel is fabulous, but it is the FIRST-RATE people who make this hotel EXTRAORDINARY!! They all should be commended for their above and beyond attitudes. These are the wonderful staff members that everyone should know and love... Front Desk - Joe, Lindsay, Teri, Andrea, James, and Frederick. Managers - Yolanda, Sherman, and Jeff. Concierge - Tim and Romeo. Doormen - TJ, Chris, and Cesar. Do not hesitate to book a room at the BEST hotel in Chicago! | 5 | null |
Horrible Service
I had a reservation done thru a travel agency to stay there for a couple of days due to hurricane Sandy leaving me without power. When I got that a very RUDE person at the front desk said, with no apologetic tone, that they didnt have my reservation (or many other that were in line) and that the hotel was all booked, to basically find another place to stay. Not only that, before I even made it to the front desk, another rude employee told me I couldnt bring my pet, a smallish SERVICE DOG. He said he needed to see proof that it was a service dog (which I have) but by law they CANT ask for this, specially if he is wearing his service dog vest.
I understand it was en emergecny in the city but that doesnt grant that type of behavior. I will never stay on any property from them and I specifically asked Platinum Amex traver service to NEVER EVER work with them again. | 1 | null |
Not a Westin standard hotel
The only positive is the great Westin beds. Otherwise the Westin Grand Central is a disappointment. The rooms are reasonably sized as are the bathrooms but the staff let the place down. I stayed a week and was never acknowledged by any of the numerous doormen constantly standing around in the lobby doing goodness knows what. The reception staff are unfriendly and only 1 of them ever smiled in the week. The bar/restaurant was not open after renovations lasting more than 6 months. The concierge staff again never smiled but at least we're helpful. The room servicing was hit and miss- most days something would be forgotten to be replaced. Westin needs to do some serious staff training on service because it makes all the difference to your stay | 3 | null |
Enjoyed Our Stay
Excellant location to attractions,transportation and restaurants. Staff could have been friendlier. The room was clean and comfortable and well attended to. Air conditioner was not working on arrival, and was finally fixed the next day. We were able to enjoy several attractions due to the closeness to subway,bus and taxis-which were not that outrageous! Our transfers from airport to hotel were OK, but no one helped us in with baggage! Just stood around talking. However, when we left, the fella helped us out- got a cab- gave cabbie directions for GPS-and loaded all our baggage. | 4 | null |
No Wi-Fi, Worn Hallways, OK Beds - find another option
The only Wi-Fi or internet is in the lobby, which is small. Thus the lobby is like a youth hostel with tons of people sitting on the floor with the face in their screens. The hallways are tired. The rooms are boring and I could not get a cell phone signal there. But you can get Westin points. . . | 2 | null |
Horrible Hotel, Horrible Service!
Staying at The Menger Hotel was a nightmare! My hotel room was paid in full, in advance. I arrived on Tuesday to find a very filthy bathroom and foul-smelling room. Speaking with the Evening Manager did nothing to correct issues that continued to reoccur. Each night, when I would return to my hotel room, I was on the phone with the Evening Manager, voicing again, what I had already reported to him, that had not been corrected. I would return to my hotel room, to find it unclean and smelly. Again, speaking with the Evening Manager to no avail. I sprayed Febreze in my room, each day. I also had a list of phone numbers removed from my room; which is very appalling. As guests, our expectations of a clean, neat, and comfortable room, where our belongings will not be tampered with, or in my case, removed, should be expected. Anything else is unacceptable. The Evening Manager's response was, "how long will I be staying?" at the hotel. In my opinion, as if to say, "we're tired of your complaints," we will be happy when you check-out. He also stated that the housekeeper probably threw my paper away. First of all, he doesn't know that to be true, and secondly, again, a housekeeper's job is to clean rooms, not remove items from a guest's room. There is also much more to housekeeping then changing towels and making a bed. Actual cleaning should be priority. As I told the E.M., I am in Upper-Management, and one complaint by any of my customers, are one too many. Let alone numerous complaints, to no avail. I can certainly relate to the valid reviews of similar findings by other guests. Nothing teaches better than experience. Very unprofessional Management staff. Perhaps they have forgotten that without guests, they would not be in business and it will take guests to remain in business. I numerous messages with the Evening Manager, and front desk staff, to have the General Manager, Hector, phone me. I have not heard from Hector either. Hotwire phoned the front desk to speak with the Manager on Duty tonight, no one ever came to the phone. This, is the customer service that was displayed to me as well, as I would often phone, be placed on hold, then call back. I will not stay at this hotel again. I am very pleased that there are a number of upscale hotels in San Antonio; that actually provide their guests with great customer service, peace of mind, and nice, clean, and comfortable rooms. Historic doesn't mean foul smelling, dirty, or poor customer service. I would not recommend the Menger to anyone! It's great to have the opportunity to give valid reviews by guests. Valid reviews are often helpful to potential guests. I will start reading reviews, before, reserving hotels in the future. | 1 | null |
Good Choice for Downtown
booked this hotel for summer market and didn't regret it. Convenient location, helpful staff, decent rooms and comfortable beds. Only complaint is A/C has 4 degree spread or nothing, never found the perfect setting so ended up catching cold. Other than that if you are staying on a Sunday night don't let them put on the 9th floor. They host an open pool party that gets quite boisterous as the drinking goes on. The breakfast buffet is decent with an okay choice of foods, over priced if not included in your room. Dinner on the other hand was great, steak cooked perfectly, excellent sauce no complaints and it was very reasonable. If you can avoid room service so, they add on 20% to the bill. All in all th room was comfortable and quite and I will stay here again. There is a Starbucks four blocks away and a CVS across the street. Lots of dining options within walking distance or head up town. | 4 | null |
Can be good and can be noisy
I stayed here recently in a room that is called a "city view" read view of the 405 freeway. As I was on a high floor I did not have road noise and actually enjoyed the Angelenos in their cars bumper to bumper.It is a old Holiday Inn that was to get new management, rooms rather small and toilet was updated but worst shower in a hotel ever, no flow. Visited the restaurant for breakfast. It was OK but how can you be out of yogurt. Good view from the restaurant though, ervice was spotty at best. | 3 | null |
Cleanliness
Replace the filthy carpet. I have never stayed anyplace that had a dirtier floor. The beds were clean and comfortable. Everything else was adequate. | 3 | null |
Disappointed
This hotel needs to pay more attention to customers' needs. It started badly when the concierge desk did not return my voice mail asking for sightseeing recommendations to book before my arrival. I therefore had to go with information gleaned from the internet instead of from a local expert. The room was a junior suite due to elite status but it did not come with a complimentary newspaper or even a bottle of water, like most large hotel chains provide to their loyal members. I could not sleep well because the bed was so worn out at the edges that I kept feeling I was falling out of bed. The shower stall was tiny, even by European standards. The club room offerings were meager and it was less expensive to buy a beer at the lobby lounge than at cocktail time in the club room. The lobby restaurant breakfast buffet was very expensive and did not have all that much to offer. The breads were stale and unappealing. The location has good proximity to China town, Nob Hill and North Beach. Since we are walkers, even Ghiardelli Square and Fisherman's Wharf were within our range. | 3 | null |
Don't do it you'll be sorry.
I drove from coast to coast and stayed in many hotels. I have to say that this was the worst one EVER. I am not usually a stuck up person. But this place was both in a horrible area and also was gross inside. The place was in crackhead city. For real, they were everywhere. And there was poop in between my mattress and the wall- like ferret, or large rat possibly, or maybe like chihuahua... There was chocolate cake and forks under the bed. I sware! There were holes around the light switches. The bathroom light flickered. There was oatmeal on the wall next to the sink ( I hope it was oatmeal). Other than that, the place was good! The air conditioner worked, it better -it was 109 outside. The one guy behind the desk is the only staff I ever saw. He was nice. | 1 | null |
No longer my first choice.
Well, I stayed here a year ago and boy how things change. Walked in the lobby and things were more warn down. Walked to the desk and no one was there. We had to wait before she came out and noticed we were there to check in. While I was waiting for the hostess, I noticed a lot of unsavory characters in the lobby. Definitely things have gone down hill since last year. Sadly, since my last trip I was disappointed. I will not say do not stay here, but for future visits to Memphis this hotel will not be my first choice of Marriott Hotels in the area.
Note: it cost to park whether you valet or self park. Do the Vaket because the lot is shared with Sleep Inn and is usually full. | 2 | null |
Good location, tired facilities
Good location on Michigan avenue a few blocks north on Millenium park and art museum. Helpful directions on getting to hotel from OHare airport. Train stop is about a 6 block walk from hotel. OK if you're hauling a carry on, but you'll work up a sweat with a suitcase. Hard to beat the $2.25 fare when carfare would be around $60.
No problem with making reservations online, but room locations request wasn't honored despite asking at check in as well. So much for doing homework in this sites 'room choice' section.
Room furnishings were a little tired, but the bed was comfortable, the amount of towels adequate, the Internet was free and worked. Breakfast was included - cold cereal, make your own waffles or toast, muffins, cold hard boiled (and peeled) eggs, some sort of hot scrambled egg product and either a bacon or a sausage offering. Apples or bananas, coffee and milk. Overall more stark than gourmet, but filling and the price was right.
No errors or surprise charges at checkout.
Overall, an OK hotel for budget traveler - just below Holiday
inn type. | 3 | null |
Lengthy but worth reading.
My husband and I booked this hotel due to the low price and beautiful pictures on their website (we were not on a very low budget but noticed that this hotel looked really pretty for the price). The first thing I noticed after checking in was that their room keys were old motel-like keys (believe it or not this has a lot to say about this hotel because a MOTEL is exactly what it ended up being). The walk to our room was amazing (tons of flowers, palm trees, and plants, it almost felt like a secret garden maze). However, once in the room, it set in that this place was like a cheap motel with good landscaping. The room itself was pretty big for two adults and one child and was also pretty clean for the most part. The equipment however (ac unit, shower head, t.v., etc...) were very old. The worst part though was how filthy the carpets were (black feet immediately). Overall it was not a bad room if you need to stay a night or 2 max but any longer than that I would definitely suggest an actual hotel. This place is definitely NOT family friendly. Although no one bothered us during our stay and we got luck enough to have a room away from all of the noise, the vast majority of people who were staying at this location were lower class. Also, their breakfast is ABSOLUTELY NOTHING compared to what their picture shows. I have been on vacation in the midwest part of the United States for about 1 month now and this hotel had the worst breakfast I have encountered during my travels. Please do not stay here especially if you have children. Oh and one more thing. I noticed a review about a year or so ago said that during their stay, this hotel said free internet coming soon so I need to add that their prices are still the same for internet today, such an inconveinience for such a crappy place. I don't know San Diego at all but it seems like this hotel is in a bad part of town. I hope this review helps any one to not make the same mistake we made (we have now switched hotels and are soooo much more comfortable). | 2 | null |
Shocking
We just returned from a two night stay. What a disappointment for what I have always considered a top notch hotel chain. The first room I was given had an oil type space heater because the room unit didn't work. When I called the front desk I was lied to an told "we are between seasons and the room heating units aren't working". I informed her that this was not acceptable and she moved me to a room with heat. Guess that room was unaware that it was between seasons. Oh and others people that was with us.....well they too had the oil type heaters but remained in the room they were given. I just wonder what the fire marshall would think about these oil heaters??? There is no restaurant but they do have a Starbucks. | 2 | null |
Good location, big room, but otherwise average
I stayed here for three nights while in town for a conference. The hotel is nicely situated in Center City and was a comfortable walking distance from the Penn. Convention Center, which was a plus. It was also convenient to much of the nice dining and shopping in the area. My hotel room was huge, and had a separate bedroom, bathroom and a large living room with dining table, desk, sofa and a kitchenette area. While spacious, however, the room bordered on tired looking (the living room more so than the bedroom) and I ended up using the kitchenette only to make coffee, as there was not a single plate, fork, spoon, bowl etc. that would have allowed me to use any of the appliances. If you plan on using the kitchenette, beware that you need to bring these things on your own. A hot breakfast was included with the price of the room, and I found it to be adequate but not great. It did seem a bit disorganized in terms of the layout of the buffet items, and things like coffee mugs and plates did seem to run out and not be replaced until requested by a guest. Overall, I would say this is a pretty average Embassy Suites but with surprisingly high prices, probably because of the location. It would likely be great for larger families who need the extra space, or for people for whom this location is particularly important. | 3 | null |
Deceiving Name - Not Near Times Square!
And its made more confusing because there is a Double Tree Times Square (e.g., drop the "south"). You're really at 36th street/9th avenue, which is 2 long avenues and 5 blocks away from Times Square. If you are saying "well that's only 7 blocks", this is NY.. in theory the west side highway is only 7 blocks away from Times Square.. I assure you if you had a $400/night hotel room on 11th avenue you would be a little miffed. Don't get me wrong, this is manhattan is not an unsafe (or more unsafe) area of town.. but its closer to 9th than 8th on a very lonely block, and 8th is a stretch for saying "Time Square".
As the hotel goes.. small room (to be expected in NY). Good bathroom. TV had HBO. Plenty of closet space. Maids did their job. But not a premium hotel warranting premium pricing, especially in its deceiving location (and confusing.. because there IS a Double Tree Times Square...).
They should probably call the hotel Doubletree Penn Station... | 2 | null |
The worst experience of our life- by far!
Let's be clear on a thing, first: this is not a hotel. At best, it could be described as a cheap student's dorm. A really cheap one, run by very, very unpleasant staff.
On the first day, we discovered that the breakfast, who was supposed to be free, was in fact 15$, and served by a lady who missed her vocation: prison guard. She almost throw the 4$ coffee at us, with no smile, no thanks, and a remark about the tip we didn't give, after such service.
The room, dirty and the size of a closet (and it was the biggest in all the ''hotel'') was not the one we reserved, was not ready when we arrived, at 5 PM, and the front desk guy was very unpleasant and impolite. We discovered later that ALL the staff was like him! Every one of them, wich means at least seven people. Impolite and extremely rude, they were absolutely of no help for anything, even essentials...
First, we had to ask for the maid for three hours, on the first day, when we found used condoms in the bathroom and beside the bed.
The spread on the bed was stain and extremely thin, the heat was broke (in five days, no one came for reparation, and we ask two times a day) and we were frozen, so we ask for a blanket, that we got on the third day! We had to find the maid each day and ask for the towels, the shampoo, the soap she didnt left in the bathroom she never cleaned in five days, for that matter. If you didn't stay in the room during the cleaning and ask for it, the maid did not replace anything, like the sheets, and did not clean anything! She was just emptying the garbage can and that's all!
The wi-fi was also supposed to be included, in our room, but the signal, when there was one, was not nearly strong enough to get caught by our computer and iPhone.
We got no hot water for two days, even before the hurricane Sandy, where we got ourselves stucked in this place for two more days. Their response? Its the same for everyone, so, stop asking! At 255$ a night for the room, which was supposed to be 175$, it's hard to believe, but it's not the worst thing we saw at the pod... The bed, for exemple, seems to be made of cement...
During Sandy, the price of the room doubled, even if there were no services at all in the hotel(maid, hot water, wi-fi)and there was absolutely no trouble in upper manhattan, except a few drops of rain and the subway, which was closed. They were clearly taking advantage of the situation, because they knowed that the clients could not leave. Port Authority, JFK, Armtrak and Laguardia was closed, and I finally preferred to pay 1000$ to a perfect stranger to drive us to Montreal instead of staying one more minute in this place.
I traveled around the world for years, and its the worst place I ever seen in my life. It ruined our trip, totally, and the perfect last touch was the bill: they charged us 400$ more than it was supposed.
Do not believe what there saying on the website: I never seen a such amount of lie since Richard Nixon...Stay away of this place, even if you have to go to a homeless shelter: it will feel the same, anyway, and at least, you wont get robbed. | 1 | null |
Would like to have given 5 stars but details matter
Part of a tour of western parks (Insight Tours). One night. Very large city hotel. The arrangements had been made by our tour guide and bags were supposed to be delivered within 10 minutes of checking in (gratuities paid in advance). This had worked perfectly in the previous 6 hotels and lodges. In this hotel, we, and many others in our party, had to wait over an hour for the bags. The bellman apologized and explained that another group had come at the same time as us, but still... We were supposed to get a room near the elevator due to a physical disability. That didn't happen either. Big room with REALLY comfortable beds. Safe in room. No fridge. Bathroom adequate size but bath tub/shower water control handle fell off when first turned. That explained the porcelain chips around the drain. Also, the stopper sat engaged in the drain and had to be manually removed so the tub would drain. Seems a bit primitive for a modern hotel. Has in room WIFI but not free. Free use of computers in the lobby to print boarding passes for flights. All told, our experience gave the impression of a very busy hotel that the staff can't quite keep up with. When I reported the shower handle at the front desk, I got one of these profuse apologies that sounded scripted. After all, it didn't take a toe off, just clanked into the tub! | 4 | null |
Sleek, stylish, superb!
We have been to New York many times, and look forward to trying out a new hotel on every trip. As a relative 'newcomer' to the New York hotel scene we chose The James based on its central SoHo location and were intrigued to see if it was a good as all the reviewers say!
For such a large hotel it still feels quite intimate. Service at every point during our stay (with the exception of breakfast one morning) was first class from the moment we stepped out the cab (charming door men) through to check in, with staff helpful and courteous throughout. We had drinks in Jimmy’s every night, and even though we entered after 9pm - when the bar is no longer accessible from the guest hotel elevator - we were given immediate access and didn’t have to queue with non guests. Perhaps not the most inexpensive bar in town, but worth the premium for the views and ambience. On our first night we decided to dine in at David Burke Kitchen - terrific food, buzzy atmosphere and just a short stroll to the elevator and our comfy bed...perfect.
When booking we debated on whether to upgrade on the room and opted for a Corner King Studio room. I’m glad we did as this afforded us a great city views from its sleek modern and fully equipped interior. Sadly, it was just too cold to use the roof garden space, but we shall have to return in the spring to play some crocket on the lawn! Another plus was the complimentary coffee and pastries served in the Lobby, nice little touch that belies the size of the hotel....smaller ‘boutique’ hotels should take note.
A perfect stay, aside from the poor service we received at breakfast one morning...down to one particular member of staff who disappeared for long periods of time (20mins) and didn’t offer us refills or appear particularly bothered in providing a service, which was made all the more apparent by the efficiency and professionalism of his colleagues. Shame. But despite this ‘hiccup’, we would return. This is a fabulous hotel and rates as one of one of my best hotel experiences in this great city. | 5 | null |
Half term break
Have just returned from a 5 night stay at this hotel. Location is great 5 mins from 5th avenue and 15 mins from Central . Hotel very clean and warm and beds very comfortable. There is some street noise but you do get used to it and busy days seem to make sleeping easy ! Breakfast may be a little expensive but Buffett offers all you could want and more, evening meals also good quality and the children's menu went down well. Service good and no complaints! | 5 | null |
Prime Location
We recently stayed here for a wedding that was being held close by. We enjoyed our stay very much. Rooms were large, updated, and clean! They had very comfortable beds as well. The roof top bar was an awesome bonus. You must go and have a drink there. Breakfast at the C-House was great, the side potatoes are amazing.
*The only complaint I have would be the lack of dining space. I was able to eat room service lunch on the desk, but if my boyfriend would have ordered something as well, there was no real place to sit and eat together.* (And this should be seen as more of a suggestion to the hotel, then a true complaint!)
Also, I left some items behind in our room after we checked out and they were returned to me promptly, which doesn't also happen...
As for the people that have complained about noise, its the city! Didn't bother me one bit.
I would definitely stay here again and recommend this hotel! | 4 | null |
Accom good, food expensive, wifi extortionate
Spent 4 days in Hilton back bay in July 2012. It's well located in the back bay close to prudential centre and maparium and duck tours. Also close to underground. Room was clean if a little dated with good ac. Beds were standard doubles which is smaller than most hotels I've stayed in recently.
Had breakfast on first day 70 usd for 3 people ... Too expensive so had later breakfast at cheesecake factory in the prudential centre ... Much cheaper.
In this day an age wifi is seen as a commodity and not a premium service. I found wifi free all over the place so was astounded to find the Hilton wanted me to pay 15usd Per day! To use wifi in my room. Yes you can use wifi for free in the lobby , but that's inconvenient. Needless to say I suffered the inconvenience rather than shell out 15 dollars for the priv. | 3 | null |
Great location!
A co-worker and I stayed here on business and it was a great stay. The rooms are clean, modern and quiet. The check in staff was fast and the parking attendants gave a great dinner referral. You have to check out Croce's if you have time. The hotel is within walking distance to the Convention Center and many other dining/shopping alternatives. The complimentary breakfast was yummy with a large variety.
Overall, wonderful stay! | 5 | null |
Good location , good room,but...
We have stayed here for four days. First, I thought this hotel is great!
Nice location that be overlooked the WTC memorial park,
and nice room that has enought space to open 2 104L suitcases and 2 50L backpacks.
there is a fridge , range and two TV. The room design is modern.
I thought this hotel is great!! But second day,we came back after sightseeing,
I surprised our room didn't finish to clean up.
Only bed making and amenity change was finished.
Used towels were still there. one room was not cleaned.
I didn't know why . We didn't leave a message or didn't put the card not to clean on.
Immediately I said it and brought us some towels.
So next day , we came back ,my room didn't finish to clean up ,too.
The day , the carpet wasn't cleaned up. I disappointed at the hotel. | 2 | null |
Good location, friendly staff
This hotel is in a perfect location downtown. Close to convention center, 1 block from 16th street mall and many choices for dining. Clean and comfortable rooms. Staff is very friendly and helpful. Did not notice a problem with noise. Very quiet room. Was not able to try the hotel restaurant so not able to comment on it. | 4 | null |
Some rooms are small if on govt rate
We stayed for 10 days at the government rate (which is not cheap) before moving overseas and they gave us an itty bitty room. Luckily we are not giant people, but with all of our bags it was a challenge.
Otherwise - hotel was nice, stayed cool even in a DC heatwave and had good wifi / TV channel selection - very central. | 3 | null |
Frequent Guest
I stay at the Colonnade approximately every five weeks. My experience with the staff (in a wide range of positions) has been very nice. They are highly professional and accommodating. I also like the cleaniness of the beds and they're comfy! | 5 | null |
More fountains than Rome
I recently stayed at the Arizona Grand for four nights for a conference.
First and foremost, the staff were exceptional. Groundskeepers said a cheery hello, kitchen and wait staff could not do enough for us. Most importantly, my packages were waiting for me at the conference center when I arrived. At most hotels, I am forced to hunt down packages that are delivered prior to the conference. They also did this at a minimal price. (And all packages were shipped back just as easily using the business center.)
I was given a room in the Sedona suite. The resort is expansive, and I followed a bell hop, who was driving a golf cart, to my room (I had a car). There is plenty of free parking.
The room was nice with a separate living and bedroom area. The king bed was super comfy. The internet was very fast. The room was spotlessly clean and cleaned nicely every day. I also liked the high end shower amenities (especially the Gilchrist & Soames body butter). There is a cash mini bar which I never used. I do wish they had an empty fridge for people who bring their own drinks (but obviosly I understand that mini-bars are big money makers). Two small things about the room: the safe is located on the top shelf in the closet, almost beyond reach for me and I am 5'5"; also, there was a lovely fountain right outside my room, but the chairs on my patio had torn and dirty seat cushions. Quite surprising.
I really appreciate that the fitness center opened during the week at 5:00. I am an early riser, and enjoyed the variety of equipment at the center. Easily, one of the nicest fitness centers that I have ever seen at a resort, with plenty of treadmills, ellipticals, bikes, stair climbers, rowers, and weight equipment (even a basketball court and lap pool). I also got a massage at the spa with Roxanne. There is a lovely waiting patio with a faux stream outside the spa area - very relaxing. Roxanne did an excellent job and was very sweet.
By far, the food at the conference was some of the best I have ever tasted - bone in porkchop for lunch, are you kidding me?? Fabulous.
We had a business dinner at the on-site Rustlers Rooste. You will need to drive or call for a golf cart, because the restaurant is located at the top of a steep hill (dynamite view, though). It was a bit loud for a business dinner (there are bands playing), but the service was good and we loved the magician.
By the way, anytime we called for a golf cart, someone picked us up within one minute. Of course, you should tip the drivers, so keep that in mind if you are on a budget.
We also ate at the on-site Aunt Chilada's. There is a path across the front lawn, so it is an easy stroll. Dinner and service were both very good.
There are several small pools scattered throughout the resort besides the waterpark. There was a pool outside my room, which actually was quite large enough for swimming laps. There was also a lovely built in jacuzzi. There are also water coolers located near the poosl, which is a nice touch. I used the pool/jacuzzi almost every day (even if only for 10 minutes).
I did not realize until check out that a $3 housekeeping gratuity had been automatically added to my bill. I travel every week for work, and had never seen this done before. I always tip housekeeping anyway, so they must have really loved me. I guess I made the housekeeping staff happy, so I can't complain. Just be aware of it.
The hotel is located directly off Baseline Road and there are lots of dining options nearby if you choose to go off resort.
In general, I loved all of the fountains located throughout the hotel grounds (dozens and dozens). I thought the resort was well kept and the landscaping was beautiful. It was an excellent choice for our convention. | 4 | null |
Beware of the SUPER FLUSH!!!
SUPERFLUSH EXPLANATION AT THE END, BUT IMPORTANT!
The staff at this hotel, especially at the reception is super friendly and customer service oriented. The lobby area is adequate, clean.
Hotel itself and rooms are just that, the lower end of the Marriott brand. Hotel must be about 25 years old and it is beginning to show in the hallways and rooms. Hotel is used by a lot of locals. No real business center, just a desktop and printer in front of the lobby. Lobby is not inviting, so I did not try the free breakfast.
Walls are thin as you can hear alarms, music in adjacent rooms.
HERE IS THE SUPERFLUSH:
This hotel has water saving devices installed in the tanks of thew toilets. Every time anyone flushes a toilet, ot takes about 30 full seconds to flush and makes a loud noise similar to AIRPLANE TOILETS. That is ok, if you ar econcerned about the environment. However, every time the people in the adjacent rooms flush, you can hear it.
DO NOT STAY HERE IF YOU ARE A LIGHT SLEEPER.
I took precious time to write this review to help you make a better informed decision before booking your next stay. PLEASE take 3 seconds to indicate if this review was helpful. It would help me to know.
Thanks! | 3 | null |
Great visit
Stayed for the 1st night of a 3 week road trip of the USA after a long flight from the UK. What a great decision! The check in was very quick and the young man behind the desk so friendly. As were all the staff we spoke to. The hotel was very clean and our room was good, overlooking the pool area. We used the restaurant for a quick dinner and breakfast before setting off for Palm Springs the next morning. It was good and the staff were also very friendly here too. Such a good hotel to get straight to after a long flight without having to drive anywhere. Thanks for a great start to our trip. | 5 | null |
My terrible stay on 7/26: -10 points
Let me start by explaining how bad the overall experience was. I flew in late and needed a room, so, I pricelined a room. I got the Microtel by Denver Internation Airport which I thought couldn't be too bad but in fact it was the worse experience ever.
First, the shuttle van driver had friends riding along that forced actual paying customers to to sit in the back.
Secondly, the driver kept getting honked at because she kept weaving, I assume she was either drunk or sleepy. Also, she didn't help with the luggage nor did she open the back door for my bags.
Thirdly, the front office was terribly dirty and the carpet was duct taped.
Fourth, I had the A/C set on 60 degrees but they have it rigged so it doesn't get colder than 75 degrees.
Fifth, the room had stains on virtually everything in the room and they gave me a smoking room. The clerk told me that I requested a smoking room, and even argued with me that I ordered a smoking room, but offered me a $15 discount if I called priceline.
I travel a lot and made sure I didn't forget to write a review so you can avoid a terrible experience. Avoid Microtel as a chain and specifically the Denver location. AVOID AT ALL COST! PAY A LITTLE MORE! | 1 | null |
a touch of class
Great location...attentive staff..clean rooms...Very quiet .no street noises...Breakfast in 540Park better than the normal hotel fare....2 closets one a walk-in..lighting could be better and bathroom hotwater hard to regulate.... | 4 | null |
Location, Location in expensive San Francisco
The Handlery Union Square is a nice guest hotel located metres from Union Square and Macy's. If you are forking out the dollars to stay in central SF then it is a pretty good choice.
In our opinion the Handlery is a good 3-3.5 star hotel by international standards - and unfortunately like many hotels in central SF the rates are more like those of a 4-4.5 star in many other cities of the US and Australia. In sections it is more like a motel layout than a hotel, but the accommodation/rooms are fine.
We had a room in the 'modern wing' which is within an enclosed courtyard over looking the pool. There is a bit of an echo if the pool is in use during day (8am-8pm) but closes at 8pm. The courtyard rooms would be quieter than streetside rooms (common complaint for many comparable hotels with many services etc in streets early AM). The room itself was roomy and more than adequate for our needs but some may find the bathroom and shower space small.
The various 48 hour hop-on-off buses offer services from Union Square and these make accessing Fishermans Wharf, Ferry Buildings, the Golden Gate Bridge etc very easy. Market Street is a short walk and quite safe during day and evenings (some TA comments for other hotels raise this issue - not problem at Handlery)
You have to find somewhere for breakfast - no in-room or hotel facilities. But there are various high and lower cost options nearby. Similarly the Union Square area is well serviced for meal options - the connected Daily Grill is good, plus couple other very good bars/grills etc within metres of front and rear [carpark] entrances.
Major negative is that while advertised as a "non-smoking" hotel, Smoking is permitted on balconies, the public walkways and beside the pool (only space for children). Coming out of our room to find people smoking immediately outside and leaving their full ashtrays was unpleasant - poor reflection on the manners of smoking guests generally and good reason to ban them altogether. | 4 | null |
bullet hole!
DO NOT STAY HERE!!!! There was a bullet hole in the window of our room! The entire hotel was dirty and scary. We checked out 10 minutes after arriving and lost our 1st night payment (well worth losing the $ just to get out of there!). | 1 | null |
Handy to airport
Handy to airport. Budget motel with shuttle service to LAX and self serve breakfast in fairly cramped reception area. Clean and comfortable bed. Within walking distance of bus terminal. Ok for a couple of nights but not if you are tired and disturbed by aircraft noise, although this settles after the curfew. | 3 | null |
Not up to HGI standards
This hotel is in a poorly-designed location and difficult to navigate. Breakfast was expensive for the limited selection. The room had terrible, old, dirty carpet and there was NO hot water even after letting the shower run for 15 minutes. Room phones are old and grungy.
The restaurant was dated and ugly. The bar is tiny and weirdly angled off the main hallway. The hallways between rooms were severely over-lit.
The front desk staff was pleasant but the hotel itself needs work. The maintenance person was very nice. | 2 | null |
hotel for non-showering people
Situated in a breath-taking location, the Bahia seems to subscribe to the idea that idyllic natural landscapes and a beautiful garden of their own will suffice, with no extra effort required. Some parts of the property must have gone through their last remodel / upgrade several decades ago. Coupled with showers that do not produce reliable hot water but alternate between scalding hot and ice cold every few moments and housekeeping that is only trained to remove towels and bathmats without every bringing fresh ones, it is an epitome of a hotel past its prime and run on the cheap. Some of the front desk staff is great, some of them are rude. After we complained, we were moved to a newer part of the property - that is when we finally saw where the website pictures were taken. Unless you have a magical guarantee for the newest wing, either stay elsewhere or be prepared to deal with unreliable water supplies and rusted-out sinks. | 1 | null |
Truly grand hotel......30 years ago
I got a free 2 night stay here by a promotional deal so we did not have to pay. Upon entering the lobby, it was truly grand when it was built in 79 but is now very very outdated. It was one of the most grand lobbies I ever seen but the decor was very 70s and in desperate need of updating. They are advertising as under remodeling as Wyndham hotel chain just bought this old Holiday Inn. The remodeling seems to be just some basic fixtures installed by staff, not professionals. We had a remodeled room. Whoever hung the towel racks must have downed a bottle of whiskey first. It was so crooked it was comical!!
The place was clean but the overwhelming smell of old mustiness was not pleasant. The entire place, in the rooms and the hallways just smelled like the inside of an antique store. Not completely foul but just not pleasant. They were playing this horrific pop noise that teenagers call music all through the very large facility. That needs to cease as an older crowd was always present. There were dozens of conference rooms, all busy with business people.
Everything was clean. Service was very good when we needed anything. Staff was very good and friendly. There is a nice restaurant in the lobby. We did not eat there but some one told us it was very good. Breakfast is all you can eat buffet $6.95 but a menu is available too. Entry to the facility is tricky due to the disastrous construction going on the highway. Overall experience was ok. New carpeting throughout would likely rid that old smell and this place would be awesome. New carpeting may well be in the future plans. | 3 | null |
Good, clean, central based hotel
Myself and 2 friends stayed here 5-10 April 2012.
Good points:
-Clean large room
-Maids cleaned and restocked room daily
-Helpful reception staff
-Unusual decor especially in lobby but brings charm to the hotel and is not over the top
-Central location(walk to the bottom of sutter street and you have Union square where you can find Macy's, Niketown, the Uggs store, Tiffanys and more.
Bad points:
-There weren't any as such but the hotel had a small gym and I feel that this would be better used as a bar so that guests can relax and have somewhere to hang out.
-There is no-where to eat within hotel but plenty places to eat are nearby and we also brought back take-away. | 4 | null |
Basic
Stayed in Hotel Indigo for a couple of nights back in August. What I remember most about the experience is the lack of impression that the hotel made on me. Rooms were incredibly small - even for ny standards. I'm not sure what a 'spa bathroom', as advertised on the hotel website, entails, but I'm pretty sure that I didn't have one. We were hosting a meeting at the hotel, so we got a special rate, which I thought was too much for the accommodations and related facilities. There is no way that I would pay the standard asking rate for this hotel.
The small conference room that we used was adequate, but service was a tad haughty. I asked for a little salt and pepper to season the scrambled eggs that were served and the request was met with a look of being 'put out'. Of course, the salt/pepper didn't show up until well after I finished my breakfast (after waiting an appreciable time, while my eggs cooled to an unpalatable state).
Pro, location was great, offering access to interesting dining and shopping venues. | 2 | null |
Great Stay and Excellent Breakfast
This is the 2nd time my family and I stayed at Hyatt Place. The first was in Estero, FL which was a better stay for us than this one. The breakfast was still awesome as ever but the service is not as good as I expected. The location was a little hard to find without a GPS. Room was fine but could be better. Parking was good. | 3 | null |
Impressive first stay
Check-in process was smooth. Had a king room on the 6th floor, which was very spacious. The bathroom had many amenities. Since I arrived at the hotel after the restaurant closed, I sat at the bar any ordered. Food was very good. Restaurant was busy on Saturday morning and had to wait a few minutes for a table. Buffet was plentiful and includes made-to-order omelets. Or you can order off the menu.The gym was big and had elliptical machines, treadmills, stationary bikes and weights (machines and free). There is free covered parking. The staff is very friendly.
If I had to find any cons, it was that I had problems connecting to wifi, but it wasn't important on this trip. Note that there is a fee for wifi if you are not a loyalty member. Also, had to laugh after showering because the towel rack was on the other side of the bathroom.
I would stay here again. | 4 | null |
What a difference a year makes.
Last year, we booked a room at the Best Western Plus President and thought it was amazing. So, when we needed a place to stay this year for one night, we quickly booked the Best Western Plus President (without reading any current reviews – big mistake).
October 2010 room description: 1 Queen Bed, No Smoking, 37 Inch Flat Screen Television, Alarm Clock With Ipod Dock, Coffee Maker, Iron And Ironing Board, In-Room Safe
> Though I didn’t realize it at the time, we must’ve gotten an upgraded suite. It had a sitting area with couch, and a large bathroom with full bathtub.
April 2012 room description: Room Details: 1 King Bed, Non-Smoking, Spacious Deluxe Quality Room, 42-Inch Flat Television, Work Desk With Enhanced Lighting, Ergonomic Chair, Alarm Clock With Ipod Dock
> Reading the room descriptions, you would think the April room would be at least equally nice (if not nicer… bigger bed, bigger TV) What could go wrong?
A lot, apparently. The room we got this year was uninspiring, to say the least. The bed was uncomfortably soft; the bathroom reminded me of my dorm room college bathroom. It included a very low toilet that reminded me of a public toilet – it had a “kick” flush instead of a traditional flush handle. Did they get a deal on toilets from Penn Station? The shower was tiny, with brown/red mold in all the grout. The shower pressure was non-existent.
We did get a good price ($280 for a hotel on Times Square), but the inconsistency in room quality will keep me from staying here in the future.
Breakfast was $14.95+ per person, so we went elsewhere. Elevators all worked, but they are very small. Plan to wait a few minutes.
Other than the room condition, our stay was uneventful. We only spent one night here, so it wasn’t worth complaining. Noise level wasn’t too bad, except when an ambulance went down the street. Next time, we’ll definitely read current reviews and look for a nicer hotel. | 3 | null |
stay
Not enough hot water. Food was great, service was very good. Room A/C was load. Very bad reception on TV | 3 | null |
Very central and AAA rate is good
When you go to Boston these days, it's hard 2 find an affordable place 2 stay.
Everyone wants to stay at the Four Seasons or The Fairly new Ritz(think it opened about 10 years
Ago). But like every other major city these hotels are very expensive. So when I go to visit Boston
To visit my family( they live close by in Brookline and Framingham)I enjoy their company but don't
Really want 2 stay with them. I stay at the Westin in Copley Place. I like the location( its very central,)close to to T and Amtrack station. Has all indoor shopping and restaurants( which is great
In the winter). It's sort of a very basic Airport type Hotel, large, lot of floors( but with great views).
The price is good and beds very comfortable.not my absolute favorite but good. | 3 | null |
Good for overnight stay
Friendly staff rooms are clean, normal size, good for airport stays rooms are small for families are good for a couple of people. Downfall is that Starbucks closes at 6pm which is a bit early. There is free wifi I the foyer. Free shuttle from airport. | 4 | null |
Big dissappointment - still not together
Thought I'd give this hotel another shot this week. Formerly Sofitel. Excellent location at Ohare 5550 N River Road next to Morton's. But still no dice. Cant seem to get it together. Last time no AC, this time wouldn't shut off Still no valet or bellman and just an unorganized mess.
Skip it - save the $$ and stay at Hilton Garden down the block 1/2 price w/ all the 5 star amenities.. | 3 | null |
City break
We arrived at the Omni Parker for 3 nights after skiing in Mammoth California. The room was quite small compared to the one at the 3* ski hotel we'd stayed at.
We were give no help to get into the hotel and up the stairs from where the taxi dopped us. At 10pm with 3 suitcases, snowboard, skis and a 6 year old help would have been appreciated. I got the impression children were not a great accessory at this hotel!
We were allocated a room on the 14th floor. I've never been in such a noisy hotel room. The traffic noise was as if we were at ground level and conversations could clearly be heard from people outside in the corridor.
The location of the hotel is fantastic and couldn't be faulted.
The WI-FI charges of €9.95 per device per day are very steep | 3 | null |
Nice Weekend Spot
Went to Houston for a getaway night with my husband. Chose this hotel for the proximity to our favorite restaraunt (Pappadeaux's) and a country dancehall. Both were within 1 mile of the hotel, as was many stores to shop, including the Willowbrook mall.
The hotel was in an apparently safe, nice neighborhood, right across the street from a Memorial Herman Hospital. Our check-in (booked through Priceline) took less than one minute with a friendly staff member. The room was clean and adequate for a Hilton Garden inn. The only issue we had was that the bed was pretty firm, but maybe we just couldn't figure out how to make the Sleep Number work properly :)
Would definitely recommend this hotel for any business or pleasure stay. | 4 | null |
Fine Hotel Away From Riverwalk Area
The Omni Colonnade hotel is a fine property for those traveling to San Antonio who want to spend time away from the tourist crowded riverwalk area. The Omni Colonnade offers comfortable accomodations with reasonably well supported service. The true gem of this property is the swimming pool (indoor/outdoor/hottub), fitness and suana facilities. All are well maintained and quite convenient.
Surrounding the Omni Colonnade are a nice selection of restaurants that boast some of the better reviews from "Best of San Antonio" ratings (e.g., Mamacitas, Aldo's Ristorante Italiano, Wurzbach Ice House, etc). The property is also close to the Sea World park and it is quite an easy 15 minute drive to downtown/riverwalk San Antonio for those needing to make the tourist scene. | 4 | null |
Noisy
Thin walls, could hear everything nearby. Room is in need of remodeling. Service was the only good point. Thanks Shariff | 2 | null |
Find another Hotel!
As others, We booked this because of the price. However after staying four nights in April, we would not stay again. Yes they have a shuttle to the airport and will take you to the "L". However most other Hotels in the area also have these services. The staff was very nice and helpful , but for the most part, just a property that needs updating. Forget about the restaurant......first day there was ok (had a great waitress that even gave us a "l" pass) but after that she was off and everything took a dive. Didn't have enough help to keep three tables happy. Told the manager, but he didn't have a clue......anyway.....for a few dollars more stay a one of the hotels near here....there are many of them. | 2 | null |
Bad mattress
Worst stay I've had in a motel concerning sleep quality. The mattress was so lumpy I would roll from center of bed to the side. I should have read the reviews first. Also no fruit at the breakfast meal and towels were worn and not soft (felt like sandpaper) | 1 | null |
Worst Experience Ever
I recently attended an event at the Marriott DTC and am totally disgusted by the handling of a situation that occurred during my stay. I used the hot tub on the grounds of this facility and a day later I broke out in a horrible rash. I have attempted numerous contacts with that management at this facility and the only concern they have is to instruct me to seek a doctor. The poor response to what happened during my stay leaves me to never attend this event at this location, in addition I will petition that the event coordinators to find a new hosting facility for this large event. | 1 | null |
Inconsistencies and rude desk staff
We were in Charlotte for a swim meet and all the downtown hotels were booked several months in advance for several convention/special events, but the Wingate was recommended so we gave them a try. When making the reservation, I inquired about half-day room use on checkout day (boys swim preliminaries in the morning, then need a power nap in the afternoon before heading to the finals in the evening). I was told with a pleasant voice there would be no problem.
Checking in, the evening staff was very polite, even got us another room when the air conditioning wasn't working up to par (and the hotel was almost completely sold out). We were also told by the night staff that the half day would be simple, just pay for it on the morning of the checkout day.
On checkout, Wesley at the front desk was very rude to us as well as to another swim family insisting that Wingate NEVER allows half days and we would be required to be completely checked out of the hotel by noon. We asked about late checkout as the morning swim meet usually isn't over until noontime and he again rudely informed us that we would be required to be completely out of the room by 12:00 with no exception.
We cut our time at the swim meet short to get back to the hotel to pack, and there was another "gent" at the front desk so I asked why I was assured I could have a half day by some employees, but flatly refused by others. He said I could pay a half day fee to get a one hour late checkout, but the hotel was sold out and this was not available (yet he offered to let me purchase a full day, AND, I went online to see if I could book a room for that day, and the website said more than nine rooms were available).
Every hotel chain we stay at has always been more than accommodating about late checkouts and half-day use, but Wingate has shown to me that customer service is something they know very little about, and do not care about.
This experience alone will prevent me from ever booking a room at a Wingate again.
On a positive note, housekeeping was very pleasant to work with, and was always on top of any request we made. | 1 | null |
The Oldest Profession in the World -NEXT DOOR TO ME
There is not much I can say about this place but its disgusting. The rooms, the caliber of visitors(and transients), and the elevators and crowd control should be inspected by the City Of NY - too slow, and too many people - a real hazard. The assitant GM was helpful and didnt bat an eyelash and comped me for the night - not much more to say. | 1 | null |
Um...no
OK, first the good. The staff, across board, was phenomenal and pleasant. Perhaps the friendliest I have come across in years. The new rooms are nice, great blackout blinds that work, great health club
Now the challenges:
1. I had a metal window valance fall and hit me in the head. Security took a report but never heard an apology of any sort by management. Not even a phone call.
2. Hair in my room service order.
3. A cockroach ran across our banquet table during breakfast. Yes, a cockroach. (Banquet captain did apologize later in the day which was appreciated, but hardly makes up for a cockroach running across ones table....)
4. The NOSIEST hotel location I have ever stayed at. And this includes numerous visits I have made to Times Square. It is too bad when upgrading the hotel (which is in the early stages) they did not invest in sound dampening windows. Truly a nightmare trying to get some sleep.
5. Hair, again, on the blanket. Long hair, many of them.
6. "Clean" washcloth had lipstick on it.
If just one or two of these things happened, I may have given it a pass. But over a multiple day stay, every day someone/something dropped the ball. And no one seemed to care. | 2 | null |
pretty bad
There was a smell in the hallway. I found a used crack pipe in the nite stand, behind the telephone book. Cigarette burn marks on the bathroom sink. No hot water for shower. Doors, walls, lightswitches & mirrors were ditry & scoffed up. Newspapers & debris were scattered throughout the lobby area. Slamming doors, people yelling & talking, in the hallway, very late at night. | 1 | null |
Never again
this place was way overpriced and too dirty, there are other places that are nicer and accept pets, the bed was very uncomfortable and felt like i was sleeping on a worn out box spring without a matress, the heater is a combined wall air conditioner unit so you cannot sleep if it is on, people were fighting and cussing each other. the sliding glass door had a broken security latch. I felt like i was in the Ghetto. | 1 | null |
Helpful staff
This hotel has a convinient parking garage, spaceful and clean rooms but somewhat old furnitures and a bit worn out. Friendly and very helpful staff. The breakfast was good. Location.. Well convinient due to nearby sights.. But a poor area in our eyes (?) Make sure to eat at the sights - no restaurants/diners close by the hotel as far as we could figure out. Laundry close by which was convinient. Subway next door. We stayed only two nights due to road trip in California. | 3 | null |
So much potential, but not there yet
I attended a conference at the El Tropicano last week and was so disappointed. The hotel is beautiful and the decor is fun, but they're missing the mark in so many areas. Probably the worst problem was that it was absolutely impossible to get a stable internet connection anywhere in the hotel. For business travelers who need to connect with clients via e-mail and web applications, this is a major problem.
Other issues-- my room was over the carport in front of the hotel and I could hear the tropical music all night long, even with the balcony door closed. Not so irritating at 6:00 p.m., but at 3:00 in the morning, it's a huge problem. Cars had to be valet parked, which is fine, except that at 6:30 at night, nobody was in the valet booth to get my car. Likewise at 9:00 p.m. when we returned there was also nobody available to take the car, and my traveling companion had to ask the front desk to take care of it.
There is an onsite restaurant advertised, however it only serves a mediocre buffet breakfast (the same type that would be free at a Hampton Inn type property). While there are hours posted for lunch and dinner, the restaurant is actually closed and the only food available on the property are pre-prepared deli sandwiches and salads at the coffee bar in the lobby. Since there are very few restaurants within walking distance, this is another big problem, especially during a busy conference.
The bathroom had dark brown wallpaper which was cute, but also showed every water droplet and dust particle. It made the bathroom look dirtier than it probably was. Rooms have individual air conditioning units, however mine either blew so hard that I was frozen or was off.
All in all, I was so disappointed in the El Tropicano. The decor is cute, most of the staff is friendly, but the basics that I'd expect for a business traveler are absolutely not in place. | 2 | null |
Choice Hotels Should Be Ashamed
This hotel was one of the worst hotels I've been in my life. The bed had springs sticking you in your back, and it made squeaking noises everytime you turn....We were in a room with one bed and the bed was a twin bed......The carpet was filthy. The towels were dirty, and they had hair sticking out of them....The towels had stains all over them.....i didn't even take a shower there my husband and I just washed our faces, brushed our teeth, and got out of there as fast as possible when daylight hit.....I checked the bed to make sure there were no bedbugs, because the room looked like bedbugs could be hidden somewhere in there, and although I didn't get bitten by bedbugs I did see a roach crawling in the bathroom. If you read this review don't stay at this hotel it is horrible. I booked this room from Choice Rewards, and this hotel should be removed from their list....This hotel is not up to their standards.....and the pictures they show don't look anything like the room I stayed in..... | 1 | null |
Looks can be deceiving!
We stayed over as my son was part of the MEPS program. Upon arrival they were unable to find my reservation. Even though I had confirmed the day before. The hotel is undergoing renovations so it "looked " inpressive. We went down to the dining room for an evening meal. There was only 2 wait staff present. On each table there was a menu placed specifically for the meps members only. There was no other menu available. When the waitress approached our table she stated ' oh that menu is not for you, your menu has good food on it" The menu was very limited and WAY over priced. The so called GOOD food was nothing to write home about. I would have rather had the " bad " food they were serving the men and women who were going thru the MEPS program. Those who are protecting and serving our country. Pool was outdated but nice to be able to swim. My biggest complaint came in the morning when we had absolutely no hot water and were told we would probably have to wait 15 minutes to get any. Last but not least upon checkout we were not able to receive a reciept because the printer was not operating. I did request that one be sent to my email address but that didnt happen until I made a second request and the nice young desk clerk had to send it to me using his own email address because he said they did not allow anyother way. WoW! | 1 | null |
Great hotel for my purposes
I always stay in Holiday Inn Express Sorrento Valley when I'm in San Diego, they always welcome me with a bag of goodies that at least make me feel good... All personnel is always very nice and I would like to give a special thank to Elisa Santos for all her help and as always she is very helpful, I really appreciate it. | 5 | null |
Never Stay Here!!
My wife and I stayed here in August 2012. The walls were paper thin that we could hear what the neighbors were doing. The sheets were dirty and worn. There was no bathtub. We had to wait long time outside to ask for customer service because the office was closed at night. I wanted to use a computer but there was no business center. The staff was really rude. He just waved his hands when I asked about Pebble Beach. Please NEVER stay here. Promise, it's not worth it. | 1 | null |
Perfect Hotel for Us!!
We stayed at the Argonaut Hotel in early September. We were three couples all celebrating special occasions. The nautical theme was adorable and fun. The hotel was cozy and spotless. We didn't have a view others mention. We actually had reserved rooms with an outside view and I guess they technically could call what we had an "outside view" but we looked out on the roof and the other side of the hotel.
We all received a bottle of wine in our room and a gold fish swimming in a bowl (I think their mascot) to celebrate our anniversaries/birthdays which was a very nice touch and made us feel special. The lobby area was fun and very comfortable but it was difficult to find an empty seat at anytime of the day because it was small. I think there were several weddings at the hotel when we were there so those guests "took over" somewhat. The hotel offered complimentary wine each evening in the lobby which was another nice touch. The hotel location on Fisherman's Wharf was great. It was close to so many attractions but we also didn't feel like we were in the "thick" of the touristy section of Fisherman's Wharf.
The front desk staff were extremely friendly and helpful. My only real disappointment with this hotel was the the concierge blew our Saturday dinner reservation. We had a special restaurant that was recommended to us from friends at home. We asked the concierge to make the reservation over 24 hours in advance. She told us she did. We even checked in with her the next day for directions to the restaurant (which she totally screwed up too) and after a long walk to get to the restaurant there were NO reservations for us. The restaurant manager showed me their system and all the reservations in their computer. The restaurant was very crowded. The owner tried to accommodate us but it didn't seem like it was going to work out. We were very disappointed. We did not see the same concierge the next day to let her know what happened but we were told by another concierge that sometimes when reservations are made on line from the hotel they forget to change the date on the reservation form. So if using the concierge triple check your reservations or better yet make them yourselves.
We didn't have the breakfast coupon that some guests did but we had a light breakfast in the hotel restaurant and it was not good. The muffins, breads, etc...seemed stale. We sent the first ones back and the second ones weren't any better. Go around the corner to Starbucks!
I would definitely recommend this hotel to all my friends and family and I would love to stay here again!! | 4 | null |
Not great. Better places to stay
Just got back from a one night stay for a wedding. Room was a king. Very sparsely furnished, not comfortable. Bed was okay. Needs some TLC for sure, looks really worn. Staff not friendly. BUT THE WORST WAS there was a low battery beeping all night out in the hall! So many other places to stay in Boston! Pick somewhere else. | 3 | null |
Avoid
Located in unsafe area, service minimal, old room, poor ventilation system
Not possible to send long-distance fax, Buisness Center only available for 15min at a time | 1 | null |
OMG... the stench!
We booked this hotel by mistake so, we had to stay here for the pre-paid night. Yuck.... the stench of cigarrette in our non-smoking room was terrible! That, and the notorious stain on the chair's upholstery and an overall worn and dirty feel was enough to get us out of there. | 1 | null |
A few issues which were worked out, but should not have occurred.
A few issues which were worked out by Reception staff, however they should not have occured.
Check in went smoothly, however upon arrival at our room we discovered the bed was not made (bed sheets were thrown over the floor) and there were no towels in the bathroom, Obviously we were allocated a room that was not made up from previous guests.
Reception staff were apologetic and allocated us another room on the same floor so we didnt have to lug our suitcases back to the lift and to another floor.
We requested a late check-out prior to our arrival and this was granted by the GM and confirmed when we checked in. So the next morning we went out for the day and upon arrival back to our room at around 2pm the room key did not work. So down to Reception we went to get our key adjusted for the late checkout as promised.
Go back to our room only to find the key still did not work, so back down to Reception we went again. The receptionist said that the problem must be with the actual door lock and not the key as she insisted she programmed it correctly for our late checkout. We asked for a new key card but she said the problem was with the doors lock and not the key and she sent a maintenance man up with us to check it out. We thought this was a bit odd as the keycard had worked correctly up until the standard checkout time.
It turned out that the problem was not with the lock but that the keycard was not programmed correctly afterall, so back down to reception we went again.
This time the Receptionist that had insisted the issue was not at her end was no where to be found, so we explained it all again to another staff member who happily issued us another room key. It would have been easier if that was arranged for us on our first visit back to reception and not on our 3rd. !!
On a positive note, the steakhouse restaurant "The Capital Grill' located opposite the hotel was absolutely fantastic. The best steak we have had in a long time. | 3 | null |
Ugly transition from Jumeirah to Marriott
Stayed on Sep 11-14 during which sale from Jumeirah to Marriott happened. Blocked the whole stay at check-in, took the same kind of money at check-out, both amounts have been credited from my card (not the block and release as promised).
Now both chains are pointing to each other - talk to the previous owner or talk to the current owner. Will file a case in a week.
Regarding the quality - breakfast good, rooms lousy, poor light switches | 1 | null |
Hard Times at the Flatotel
Stayed here 3 nights on a business trip. Booked it because business meeting was held here and because I had stayed here several years ago and thought it was ok, which I conveyed to my colleagues, who also stayed here. Failed to read reviews. Dreadful mistake! Hotel was dark and dank, carpets smelled moldy, had an ANALOG tv in my dark, depressing room (even Motel 6 gives flatscreens). Elevator broken - agonizingly long waits to go up and down to my room. Breakfast room closed "for alterations" and they give a voucher for a muffin shop 4 blocks away. "State of the art" exercise room had 2 treadmills - one broken.
My colleagues thought I was playing a practical joke by recommending the place - most of them moved out after the first night, and teased me unmercifully about my recommendation.
Front desk staff surly and unhelpful. A colleague who tried to arrange a car through the concierge said he was "hopeless."
Finally, an answer to the age-old question - where to stay in mid-town. ANYWHERE but the Flatotel! | 1 | null |
Not Great!
My husband and I stayed here in September and the hotel was terrible, we stayed in a room that we were told had been recently re-novated, which I am pretty sure it hadnt been.
The bedding looked like it hadnt been washed and I felt I wanted to give the room a good dust and the floor a good mop!
On the up side the location was great and as you are out and about during the day it really is only somewhere to sleep, so if you can put up with a lot of dust etc then this might suite you, but it certainly wasnt for us.
We stayed in better YHAs when we travelled Australia some 10 years ago!
We would definitely return to New York but would give this hotel a huge miss. | 1 | null |
A little bit gross
I recently spent two nights at the Inn on Broadway, with a large group of young girls (I was chaperoning a Girl Scout Trip). We chose this place based on price - and let me start off by acknowledging that it was a pretty good deal. There was free parking that came with the room, which was nice seeing as how parking in SF is always difficult. They also had very nice and new TVs.
That is the end of the nice things I have to say about our stay. When we called to book the rooms a month ago, we booked a roll-away in addition to our four rooms. When we arrived, we were told that roll-aways are not guaranteed... that is something they should have spoken to us about before hand - there is no way to fit 17 people into four rooms without a roll-away. Luckily they found one. But they didn't give us any pillows for it, and when I called to request them, they never showed up. We were also perpetually short on towels.The rooms were nominally clean, but there was a small cockroach in one of the rooms, and there were stains on the bathroom floor and against one of the bedroom walls. The free parking was difficult to maneuver and manage - getting minivans into the spots was difficult to impossible, depending on the spot. Our door kept jamming, and one of the keys wouldn't work. The walls were thin too - we spent one night sitting up while our upstairs neighbors thumped around until the wee hours of the night.
Overall, I would stay somewhere else next time. The city is full of options. | 2 | null |
Another Hyatt Place that is just so so...
It's not bad. Better than the last Hyatt Place in Virginia. Quite spacious and fortunately I knew to ask for the "quiet side" (no light rail). But the wall unit air conditioner was noisy and although they remodeled most of the surfaces, it was just that...a surface remodel (oops, didn't think the guest would notice the popcorn ceilings). Great location. One of the pluses was an early check-in. | 3 | null |
Weekend getaway
My husband and I stayed at this hotel for a weekend getaway and had an great time. Excellent hotel, outstanding and friendly service close to shopping and multiple restaurants. On our next trip to Austin this will definitely be the place we stay at again. | 5 | null |
If you like noise this is the place for you.
The Admiral Fell Inn is located right in the middle of Fells Point, Baltimore. The hotel is a very attractive historic building. It is very clean and the staff were polite and helpful. The main problem we had was all of the noise created by drunks wondering around on the street in front of the hotel. We couldn't sleep. Also we could hear people coming and going in the halls throughout the night. | 2 | null |
worst hotel in austin
The staff and manager were very rude to me and my wife. Everything in the rooms are very old and dated. There are bugs crawling around, water leaking from ceiling. The manager is realy bad. We will never stay at this place again. | 1 | null |
Poor Customer Service .
Booked this hotel online and looks nice from the outside, only to get their and got something different. Room 178 that i was assigned to was horrible, stinks. i complained to the old lady that works the night shift at the front office, she's full of nasty attitude like she does not want to be there. told her to switch me to a suite and i will pay for it, she just shouted I DON"T HAVE ANY!!, she's so nasty
I couldn't even sleep their that night, i had to check out without sleeping in the room. and i still got charged. | 1 | null |
Expensive, Great Location
Paid almost $300/night (which is probably normal) and location could not have been better. Staff was friendly. Place is being renovated, so hard to judge looks-wise.
I did have an issue with the bed frames, which are covered by the bedding but are quite sharp (metal on wood, jutting out with a harsh corner). I banged my shin on a corner and lost a bit of my leg! Not a room for the clumsy, I suppose. | 3 | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.