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Loved the Hotel Contessa!!!
We recently stayed at Hotel Contessa to celebrate my birthday! We were greeted at the door by Eddie G. who immediately started our trip off on the right foot!! The hotel and rooms are beautiful and the location is perfect. It is right around the corner from all the riverwalk attractions but quiet enough to relax and unwind!! I would hands down stay here again!!! | 5 | null |
Met expectations
As Embassy Suites go this one physically was as expected. I had a good stay but would have liked the internet to work faster. It seemed fairly slow. What I did not like was the breakfast hours. I work late and begin my off site meetings around 10am. The breakfast closed at 9am which cut me out from using it. I am not going to lose precious sleep just to meet their breakfast closing time. I return to the hotel later than the Managers reception and miss breakfast. Kind of take away from the value of this hotel. | 3 | null |
You can do better
I knew we were in trouble when we entered by a side door and nearly tripped twice on the buckled rugs covering the entry. The "entrance" had a table covered by a tablecloth held on by velcro. Problem was, the velcro wasn't holding and it hung all crooked. In other words, the management doesn't care how it looks.
The room was tired/worn and had an odd odor that was off-putting. I could smell someone cooking in an adjoining room (no kitchens, they must have had their own hot plate) and that added to the feeling of being in poor, run-down tenement housing.
There was a sign posted in the bathroom telling us the price of each item, including the worn bed linens, in case we decided to take it with us. Trust me. There was NOTHING I would have wanted to take home. I'll attach a photo of the sign.
The people who worked here were very nice and I kept thinking to myself, "We're in a bad economy; hopefully you'll find a nicer place to work when the economy is better."
The restaurant isn't really a restaurant. It's more like a snack place, serving soup and hamburgers. The free breakfast was OK. Actually it was the best part of our stay, considering how unhappy I was with the surroundings.
Bottom line. I always thought I could trust Best Western but this hotel proved me wrong. | 1 | null |
Certainly no zero at Ground Zero
Getting here is half the fun, as this area of lower Manhattan is currently torn apart in order to construct the 9/11 Memorial and the adjacent office towers. Washington Street itself is closed directly in front of the hotel. And a driver must have an extra dash of patience to negotiate the adjacent narrow, one-way lanes to arrive at the lobby.
All that being said, this is a brand new building, and this hotel's location is one of its many selling points. Directly adjacent to the 9/11 Memorial, it's within easy walking distance of the World Financial Center and its Winter Garden, Wall St., Battery Park and the Staten Island Ferry. And the view from the 20th-floor bar/restaurant is just amazing.
Our room was similar to Club Quarters rooms I've stayed in elsewhere, even down to the same bedspread fabric.Though not spacious, the room was comfortable and well-equipped, as was the bathroom. The lobby staff was always attentive and helpful. And the off-site self-parking location was easy to get to and well-manned, even on an early Sunday morning.The only off-note was that the hotel's hallways and elevator lobbies seemed overly warm and humid for the entire time we were there, as if they weren't air conditioned. The room itself, though, had its own individual air conditioning control.
Definitely a keeper, and for a price that looked especially good for Lower Manhattan. | 4 | null |
Good location
Very good location. Rooms were quite small but probably what you expect from a city hotel. Got a room by the jacuzzi which was quite noisy throughout the night. Rooms were very clean and staff were helpful. | 3 | null |
Love Marriott, hated staff.
I am a 100% loyal Marriott customer, never in any of their hotels have I found poor customer service, until we stayed here. We were in town for my sister's wedding, mind you, bringing the hotel PLENTY of business. The front desk, the valet and security staff we're all exceptionally rude. My brother-in-law had left a 36 pack of beer for his dad to get when he checked in, they "lost it". They wouldn't let my brother in law into his own room to check on my sister, because his name wasn't on the reservation until the next day. The valets were just plain jerks. The service was over all awful.
In fairness some of the staff we're thoughtful and helpful. There was exceptional service in the restaurant. And the bell hops were great.
No complaints about the actual accommodations, they we're up to par. | 2 | null |
Great service
I stayed in the Dallas Fairmont for three nights on business, and I found the staff to be quite friendly and helpful. The curbside service was excellent when we arrived even though there were several guest arriving. The check in staff was extremely helpful. I left my laptop powercord in a conference room and the conference personel (not hotel staff) contacted the hotel staff and when I returned to my room I had a message from Austin following up to help locate it. They were prompt and professional. The nicest bellman was there to take my luggage down, his name was Tony Bennet and he hand me this card and asked me if I was please with my stay, which I was. Today 6 days after my return home I found this card with Tonys name on it and wanted to thank him for being so friendly and kind. | 5 | null |
No smiles
Overall, the accommodations were good. My disappointment was with the staff. The front desk men were not at all interested in making me feel welcome. I almost felt as if I were a chore to them. They could use a lesson on hospitality.
I will not stay here again. | 3 | null |
overpriced and noisy
+: great staff. fantastic location
-: the main problem was that the rooms were extremely noisy. you can hear every car horn every 20 seconds. moved rooms but the new room was as noisy. drives you crazy after one night. inappropriate window glazing for such a busy area.
the rooms are dated, esp the bathrooms- they still have shower curtains and its aweful, not for 600 dollars a night hotel!
tv didnt work every other time
overall, too expensive for what it was | 2 | null |
Fab Location but should be CLOSED temporarily
This hotel should currently be CLOSED for its renovation work. It is greedy and unfair to try and operate a good hotel in an excellent location while such major alterations are undertaken.
We stayed 3 nights during a tour of Texas and New Orleans.
We arrived at 4pm and were allocated a room on the 16th floor. I really could not believe we were expected to stay in a room which felt like it was on a building site. There was deafening drilling and workmen shouting. We were tired and wanted a rest and I was totally determined to change room and went to reception. Mercifully I got in first before the floods of complaints about rooms started – FURIOUS people objecting to the noise (it went on until 7pm that evening, started again at 8.30am Saturday and also at 9am Sunday) and was reallocated a room on the 6th floor which was fine and although the drilling was going on it was only very faint.
Most annoyingly ALL the balconies were sealed off ‘for health and safety’. This was infuriating as I like fresh air and had looked forward to having a private balcony overlooking the Riverwalk and sitting out there in an evening and also some space to dry a bit of washing. Sadly this was not to be and we were restricted to VERY noisy air conditioning which we had to switch off at night.
Also it was infuriating that the disabled access to the pool was also sealed off and getting there meant having to clamber up some rather steep stone stairs. This really isn’t acceptable – if so much needs to be sealed off the hotel should be SHUT while it is done. Taking people’s money for such sub-standard conditions is altogether WRONG.
The direct access to the Riverwalk (highlighted as a plus by this hotel) was also sealed off apart from a dark and rather scary passage through the basement and a walk through builders and scaffolding out onto the Riverwalk.
This hotel did not even offer a complimentary breakfast to compensate for all these massive inconveniences.
We ate in the hotel on the Saturday night as the Riverwalk eateries were all full with long waiting lists (tip: book in advance for the weekend) and whilst we had a lovely meal it was rather expensive.
This hotel’s bedroom was comfortable (apart from as stated above re noise, air conditioning and no balcony access) and we had excellent towels, toiletries and there was a very good hairdryer.
The hotel is only saved by the fact it is in the world’s most tourist friendly city with the fabulous Alamo and Riverwalk, San Fernando Cathedral and general relaxed and warm ambience.
I just think it is OUTRAGEOUS not to advise people of these works and give them a chance to choose somewhere else with none of the inconvenience.
For that reason and because of their naked greed and disregard for guest comfort I would definitely NOT stay in this hotel if I went to San Antonio again. There are DOZENS of other hotels along the Riverwalk to choose from.
We ate 2 nights just around the corner on the Riverwalk at the Texas Land and Cattle Steakhouse, food was fantastic but just to be warned that ‘rare’ means just shot and might well move, ‘medium’ means very very rare and barely seen the grill and ‘well done’ means what we would know as medium but they ‘don’t recommend this’ !! It wasn’t cheap but it was good.
This hotel is VERY lucky that it is in such a great city, that we had fabulous weather and that we enjoyed being in San Antonio or else I would have felt REALLY angry about their remaining open under such circumstances.
Not amused. | 3 | null |
Great Location, Great Price
I stayed here February 20th, 2012 for 1 night while going to a Kings game. The location of this hotel is perfect. Right across the street from LA Live. I have a view of the ESPN Zone, Ritz Carlton, and a ton of restaraunts. The hotel was clean, quiet, and a great place to stay. Nice stand up shower with the shower head coming out of the roof, which is perfect because I am 6'4''. Will definately be coming back to the Luxe next time I am in LA. | 4 | null |
Depressing - worst hotel I've ever experienced
From the one plastic drinking "glass" to the scratchy sheets to the lack of anywhere to relax outdoors and the horrible location far from any shopping/restaurants/beaches/hiking, I'm not sure where to begin my complaints. The room was tiny, and the kitchen so small it was not functional.
Actually, the stove did not work when we arrived because the burners had not been attached properly. There was only one pot in the room for us to cook with, no knives other than two butter knives, no spoons, sponge, dish soap, salt/pepper... nothing. The coffee provided in the morning didn't even come with milk. Unbelievable! There was not even a pen or pad of paper in the room, or a do not disturb sign.
It smelled musty and gross... with dirt in the corners of the room.
The plastic tray holding the few pieces of unmatched, extremely cheap, bent "silverware" was FILTHY... covered in brown scum.
I was stuck here for a week due my partner's work assignment for the Navy, and it was a horrible experience. They had promised that we would have a queen bed, but we were stuck with a double and slept poorly. The pillows were old and flat. There is no place to exercise safely, there were loud families appearing to live in these tiny rooms (section 8 housing?).
Not a place I would suggest. | 1 | null |
Favorite Chicago hotel
Great hotel! My wife and I stayed here last month for our anniversary. Upon arriving, we talked to the front desk staff and found out our room was not ready yet, so we were upgraded to a corner room on the 5th floor that had perfect sightlines of Navy Pier. The room was a little larger than the standard size, very clean, and had a nice bathroom just off a short hallway. The staff was fantastic. Upon hearing that it was our anniversary, after we returned to our room from dinner, there was a bottle of champagne, chocolate cupcakes, and several delicious Swiss chocolates waiting for us! They also provided a pass to the concierge level on the 40th floor, which had a fantastic serve-yourself breakfast. I’ve stayed in several Chicago hotels, and this was easily my favorite. Can’t wait to come back! | 5 | null |
Faded, but still cool.
We stayed here for two nights at the start of a three week road trip having flown into LAX and the hotel was easy to find using only large scale maps!
The Sportsmen's Lodge trades largely on its history, being the place where John Wayne and fellow actors used to hang out while filming. It does have a real charm and a good vibe about it which reflects this history, while being conveniently located for the modern attractions of Universal Studios. The staff, both at reception and in the restaurant are chatty and helpful, and those at reception provided local information on attractions and other places to eat - many within easy walking distance along Ventura Boulevard which felt safe enough, even after dark. A free hotel courtesy bus is also available to take you up to the studio theme parks.
The hotel is built around a central pool which seemed clean and well maintained, though we were only in the hotel for a couple of nights so didn't get to spend much time around it. One downside is that the pool is made available to non-residents so can get busy and occasionally rowdy with local kids using the facilities. The also seems to be the centre of the hotel's party vibe, with music at the pool bar until late in the evening - if you're there to party, that's great, but if not, might be best to avoid the pool-view rooms as the glazing doesn't do much to cut out the noise.
The rooms themselves were spacious and clean, but perhaps a little faded - they could all do with a good refurb so don't expect an immaculate finish. Nothing terrible, but not as perfectly presented as some of the photos may lead you to believe.
All in all, it's a good location if you want to explore Studio City and have a day or two at Universal Studios, or if you simply need a base in LA at the start of a trip as we did. It's certainly a lot cheaper than staying south of the Hollywood Hills and if you have a car, there are plenty of other sights (Hollywood sign, Grauman's Chinese Theatre, walk of fame, Griffith Observatory etc) within a fairly easy drive. Parking at the hotel is free too, and when we were there, the big car park was virtually empty. Talk to reception about ticket deals on attractions - they were able to offer some discount options as well as the courtesy bus. | 4 | null |
Absolutely rubbish
On booking the Hotel we requested a non smoking room, on our arrival at the Hotel we were met by a very scruffy person at the reception desk. The person made absolutely no communication with us and it was even necessary for us to ask him where the room was.
The room we were given was 115 and on opening the door we were immediately struck by the strong and disgusting odour of stale cigarette smoke. We noticed that there was cigarette burns on just about everything in the room. The deco was in the worst state I have ever seen at a Hotel, the carpet was worn, frayed and dirty. The place was far from clean. The smoke alarm cover was missing, as no doubt, someone had removed the battery in order to smoke.
The bin in the room was in a disgusting state and the coffee machine was unusable due to its state. There were burn marks on the bathroom cabinets and the whole place was absolutely disgusting. The only reason we did not walk out was that we had been travelling for some 20 hours without sleep and very little to eat, we did not know the area and had no transport to go elsewhere. Because the place felt unsafe we found it necessary to put furniture in front of the door.
With very little sleep, we could not get out quick enough. We did not see anything for breakfast nor did the person at reception offer us any. Without doubt this is by far the most disgusting Hotel I have ever been unfortunate enough to have to stay at.
The only people that will give this a good review will be idiots! | 1 | null |
Superbly located modern chic - and friendly to boot
Entered through a calm, plant-lined and covered promenade off Crosby Street, Mondrian is in a superb location on the border between Soho and Lower East Side - posh shops in one direction, a more gritty side to Manhattan and the bustle of Chinatown in the other!
After a long flight from London, our bags where whisked away from us before we'd even checked in, to magically reappear in our room shortly after. The hotel is clearly aiming for cool vibes - staff are in jeans and tucked-in shirts, there's a fair amount of blue neon lighting, and Dawn Penn playing in the lifts (or 'elevators', if you prefer). But it also has a friendly vibe - everyone we came into contact with was helpful and sincere.
The rooms are minimilistic, but not to an extreme level. They are white and bright, with touches of vivid blue. We were on the 14th floor facing east, and the floor-to-ceiling windows let in a tremendous amount of light in the mornings especially. We were also facing Lafayette Street, which isn't nearly as quiet as Crosby Street. However, being relatively high up minimised street noise. And let's be honest - if you're staying in the middle of Manhattan, it's never going to be deadly silent.
The toilet situation: many reviews have mentioned the glass door to the bathroom in the rooms, which seems to bother some people and not others. Here's the lowdown:
- The door to the bathroom is indeed glass, but it's frosted and you can't see through it - even with the light on in the bathroom. However, it's not a tight fitting door, so if you really tried you could see through the cracks around the edge.
- The door is not sound-proof
- The bathroom contains the shower and toilet
- The basin is outside the bathroom, in a tiled area off the bedroom
All of this didn't really affect us - although it is unusual, and may be slightly off-putting if it's the first time away with your partner!
Rather than the usual hotel folder full of check-out times etc, everything was on the room iPad. There was strong wifi in the room, which we got complimentary but which I believe there is normally a charge for. Not quite sure why we got it for free - perhaps just ask nicely!
In conclusion, the Mondrian is a well located, calm hotel at a fair price - and if (when!) we go back to NYC, we'd certainly look this place up again. | 5 | null |
Nice room!
We enjoyed our stay at the White Hall. The Tempo cafe was GREAT for breakfast. I tried to contact the Concierge for help but she was too busy or not at her desk. The whistling for taxis in the early morning by the doorman at the hotel across the street was mildly annoying. | 4 | null |
Will be back.
Brand new hotel, just opened on April 19 (still has that 'new hotel smell'-ha!). Interestingly, though, does not have the usual HGI Garden Sleep System beds. They are still working out the punch list-painters tape still up around the pantry pavilion in the lobby &, as we discovered, the AC unit in my colleague's room was never connected to the duct, so we had to move our first night there. I ended up in a handicap room, which was huge w/equally huge bathroom, but at least this time there is amply counter space for 'stuff', something that is often missing in other handicap hotel bathrooms. Be warned, though, if you are w/o a car, you will be stuck at the hotel when it comes to dining options as the shuttle only goes to/from the hospitals. | 4 | null |
Not your typical Hampton Inn
This hotel is really big and not your typical Hampton Inn. The location is convenient and safe although the area does have a strip club nearby and the area is tired, it is safe. Staff was great and room was a little dated but comfortable. Problem with our room was hair dryer was weak, iron stained my clothes, and constant drip in the shower. Complained about seeing if they would take off a little for the dry cleaning and they cleared the entire night stay, no problem. It's not what we asked but it sure was a very pleasant surprise. My only complaint was how small the fitness room was, about 8' by 12', maximum capacity is about 4 people. | 3 | null |
not up to radisson standards
The hotel was more like a rundown super 8.
The beds are select comfort which is fine if you know your number. We both have stiff backs today.
bed frames a dangerous 3-8' protruding metal bars on one side. Wife ran into them twice.
My wife`s bath leaked into the lobby. No problem for them.
Restaurant food OK. Drinks $8.50 for a short shot of booze. | 2 | null |
Great location & Friendly Staff but.....
I recently stayed at this hotel during a quick business trip to DC. I selected this hotel because of it's proximity to my business site and because it was much more reasonably priced than other hotels in the area. Due to airline delays, I ended up arriving quite late but was pleasantly surprised by an upgrade to a 2 room suite. My suite was spacious and comfortable but I have to say that this hotel left me underwhelmed. It is hard to complain after an upgrade but I have to say that it was very difficult to regulate the temperature in my rooms and the air conditioner sounded like a jet engine every time that it started and stopped. The room was clean but the decor is dated and is showing some signs of wear. I suspect that this hotel is in line for some updates. I ordered a cobb salad topped with steak one night and was very dissatisfied with the meal. The meat was very tough and almost impossible to eat. I would not recommend it. The hotel has a small fitness center with the usual 2 treadmills, 2 ellipticals etc.. I was in there alone one morning but was never able to locate the remote control for the TV. I did very much appreciate the location and convenience of the Starbucks off the lobby. I may stay here again for business but I sure won't order room service. | 3 | null |
Needs renovation
I read the positive recent reviews and stayed at the Drury when I had to spend the night in Austin for business. The hotel attracts too many teenage sports teams. As a result, the elevator floor was wet, the hotel appeared really old and worn and everything smelled musty. I couldn't hang my suit in the wardrobe because it smelled so much I was afraid the smell would attach itself to my suit. The staff was very nice. The food served was ok. Had a baked potato for dinner because everything else was fatty. What was really awful was that everyone else who stayed at the conference hotel (the Doubletree down the street) paid the same rate I did and they had a far superior hotel. I wouldn't stay here again. | 2 | null |
Stinking Room
I booked this hotel Easter weekend when we went to visit family. My sister, fiance, and his son stayed for one night. When we arrived, I was not happy with the looks of the place, very trashy looking. I wasn't expecting much but at least thought it would be clean, safe, and simple.
When I went in to get the key, the man who worked the desk was VERY nice. The only plus about the place. Apparently I booked a King instead of a Double on the internet, maybe I did but I really thought I booked a double. He said there were no more double rooms available. That was the out I was looking for! I told him we would just go else where but then he told me that I would still be charged for the room. :( He then gave me the key and the remote control, warning me to return it. Very weird, apparently people steal remote controls???
When we walked into the room it reeked of stale cigarette smoke! Gross. The room was dark and dingy. The bed was springy and bounced too much. Probably an ancient mattress. My fiance sat on a lounge chair that was next to the bed and the back of it fell apart. Cheap furniture! Oh, and the TV had something wrong with the volume, it kept going on and off. Just really an uncomfortable place.
This hotel is not worth the money! After taxes I paid 105.00. Rip off!!! The room reeked of stale cigarette smoke!!!!!!!! I discovered that the rooms are rented out weekly. That is never a good sign and it was not mentioned on the website of course. Beware!!!! | 1 | null |
It was okay...
It definitely had the chain hotel feeling vs. boutique. Lobby area was the best part, very pretty sitting area, fruit flavored water out all day. But the room felt worn around the edges and out of date. (like it was chic 7 years ago kind of style) Previous time in Boston we stayed at the Liberty hotel and preferred that times a million. Will definitely be back at the Liberty next time. | 3 | null |
Fascinating History and Great Staff
Stayed at San Carlos during a wonderful show in the Ghost Lounge. The room, though small was comfortable and clean - and it was across from the Marilyn Monroe Room and the exit to the great, private pool area. Samantha Childs did everything possible to get me what I needed in a room; and she did it amazingly fast! The staff is incredibly friendly and helpful and the Ghost Lounge is Retro Cool. The history makes it even more fascinating and it has tons of character. I recommend getting your coffee and sitting around the pool area in the morning or just as the sun sets, it is peaceful and has elegance. I felt like Marilyn with the pool all to myself and my thoughts. | 5 | null |
4 Stars, NO WAY!
First the positives...This hotel is a great location! Its a quiet location for being right on Broadway,but the positives stop there. We stayed a week here to do all things Broadway. This hotel is rated 4 stars by all the hotel websites. This hotel is worn out, the rooms are tired and they tout a 85 million dollar renovation. Wall paper curling at various places, baseboards beat up by vacuums and use. The bathroom was particularly bad, mold in the grout various places around the tub. The bathtub itself was peeling its finish off (the tubs were not replaced during last reno, they were refinished). Holes in the walls where a towel rack had been at some point. The legs to the vanity were very worn. In terms of service we were also disappointed. The television did not have ABC, PBS or FOX channels to name a few. We were told when calling guest services that sometime the satelite signal drops a channel intermittently ...we did not have any of those channels for the entire week. The concierge desk is amateur at best, very unprofessional, talking with one another and not paying attention to guests right in front of them. We will not choose this hotel next year for our annual Broadway trek. There are much better choices, do your homework! | 2 | null |
Nice view
We stayed here for 2 days for a seminar. The hotel overlooks a lake and a marina, which was nice to look at, but other than that, it was boring. The lobby is kind of stark and bare...not conducive to hanging around and waiting for someone, or reading in as some lobbies are. Not much to do in the area, so we went down to Galveston (30 or so miles) and really enjoyed it there. As for the room, the bathroom was very small, there was no microwave (even lower-priced hotels have them), and the air wasn't working correctly. That said, the bed and pillows were very comfortable and the hotel staff were nice and friendly. Not a hotel we would stay in unless our company pays for it again. | 3 | null |
Not the best value
These rooms are very modern and the lobby is nice. The pool is tiny and the staff when I checked in were very in friendly and not helpful. The lobby is very unique and the view from the rooms is great. If you book in advance and receive the $89.99 deal it is worth it, however at $149.99 I would suggest you keep looking. With an additional $14 for parking and $100 deposit. | 3 | null |
BAD CUSTOMER SERVICE
I arrived at the hotel around 12:15pm on 8/9 to check-in. When I went to the front desk, I was told that no rooms were vacant and clean at the moment. I understood this since it was before the regular check-in time. So, I notified the two ladies at the front desk (Jerrie and I can't recall the other girls name) that I was in town for business and needed to get some work done before I had to go and meet with my client. I also needed to iron a shirt before that time, and stressed the importance of getting a room as soon as one becomes available. I am on the road traveling for work 90% of the time that I work, and it is nice to be able to sit at a desk in privacy while completing tasks. I told them where I would be sitting and that I would check back in 30 min to an hour. The time came and I went back to the desk and was told nothing was ready. They seemed a little irritated by me at this point, and I thought I was being polite and pleasant with my request. Thus, I went and sat back down to continue my work. The lobby only had one other person in it that I believe was also waiting for a room and, to my knowledge, had arrived after me. I went back again to check after waiting another 30 min to an hour and was told to wait another 20 minutes and one should be ready. So, I went back to work and wait. By this time I was getting cold because I was still in shorts and a tshirt and had flown in from a warmer climate. After 25 minutes, I went back to check and was told a room wasn't ready. I noticed that the front desk agent was making room keys and placing them in a box. I used to work for a couple different hotels and I know that, with most PMS systems, the room needs to be vacant and clean before you can make a room key for that preblocked guest. I also know that the average room turn-around time from 'Vacant Dirty' to 'Vacant Clean' is about 45 minutes. At this point I had waited well over twice that time. I asked to speak with the general manager and was told that he was in a meeting and couldn't speak with me. I then said that I am a HHonors member and felt this service has been unnacceptable. The front desk agent said something to the affect of, "Oh! ou're an HHonors member?!", and then acquired my number which was not on the reservation. She then radio'd to housekeeping to put a rush on a room and notify her when it was clean and available. I feel bad for any guest that did not have an HHonors number attached to their account before check-in. I had to get on a conference call, so I went back to where all of my things were setup and made the call. I was hoping to be in a quieter place for the call, and this other person's child in the lobby was constantly making noise. This made it difficult to communicate effectively on the call. Finally, after about 3 hours a room was ready for me to check into. I get treated a lot better at Starwood and Marriott hotels. | 1 | null |
Hot and noisy
We just completed an overnight stay at Belltown Inn. The location is great and the price is good but there are some significant negatives as well.
We were in a corner room which was exceptionally loud with street noise, especially the repeated emergency vehicles that leave from the station which is around the corner. But if you shut the windows the room is an oven because there is no air-conditioning.
Also the mattresses are uncomfortable.
Parking also an issue because there isn't any. you have to find street parking or use a lot that about 1.5 blocks away.
The overnight front desk staff were unhelpful and suggested that we were in fact in a good room that "people pay an extra $75 for ususally". Hummm. However the morning staff were very nice and even went out of their way to find a balloon for my toddler. | 2 | null |
Rude!
I frequently stay at Hilton properties and usually have no complaints. The staff at this property were just plain rude. The lady at the front desk acted like she was doing me a favor to just check in. This unpleasent attitude was pretty consistent among all the front desk employees I saw during my stay. The nicest people in the building were the ladies cleaning the rooms!!!
The room was clean and the coffee was hot. But when I spend money to stay at a hotel I look at the overall experience because it does impact my trip and I would not recommend this hotel. | 2 | null |
Good for stopover
I had a quick stopover (12 hours) until my next flight and I was pleasantly surprised with this hotel. The staff were helpful and friendly, the room was very nice, clean and comfortable. I did not hear any airport noise. It is right next door to a supermarket which is very convenient. Very close to LAX and the hotel shuttle picked me up from the airport within 20 mins of calling. That's great service. | 3 | null |
Overrated and Overpriced
It's puzzling to me how this hotel is rated four stars. The only good thing I can say about it is the great view from the roof. Our room was so small it was difficult to walk around with the bags in the room. The furniture, what little there was, was outdated, the room had no refrigerator, ice had to be ordered from room service, the air conditioner was noisy and only one person could be in the tiny bathroom at one time. We had to cut our stay short by one day because my wife injured her foot, but no consideration was given to the misfortune and we were still charged a $50. cancellation fee. Frankly, I felt like I was in a seedy hotel in a bad "B" movie. It left a bad taste in my mouth during my whole time in Memphis. Never again. | 1 | null |
Beautiful hotel, terrible room
We stayed in 2 different hotels while in New York, and had a wonderful stay at our first cheaper hotel, but had high hopes for this second hotel, the Radisson, based on its reputation. I travel all the time and have never written one of the reviews before because I've never been so disappointed before. The lobby and front desk area were huge and impressive. But our room was anything but. We had a tiny and very uncomfortable bed with an old saggy mattress. The paint was peeling from the walls. The sink and tub were dirty and stained. We paid $14 for 24 hours use of wi-fi and it worked only sporadically and slowly, despite multiple calls to the front desk and to their internet technical support line. One funny thing happened while on the elevator when a customer asked her friend how her room was; she answered by saying that her room is great now that she'd been moved off the 7th floor. She then said "Avoid the 7th floor", right before the elevator stopped for us on the 7th floor, and we all laughed. Perhaps the rooms on the other floors are nicer and have been recently renovated. Perhaps knowing that we are priceline customers, we get the "cheap room" - which angers me because if they agree to rent a room for that price then the service should be the same regardless of booking method. In any case, it was awful and we certainly won't be back. | 2 | null |
Awesome Service
I have to echo what several other have written regarding the service by the staff at this hotel. It is awesome. Every encounter I had with a staff member was pleasant. During our stay an issue arose that was no fault of the hotel's, however they went out of their way to assist any way that they could.
I have to admit, I went to the front desk expecting to tell my problem to the young lady at the desk and then end up asking for a manager and then getting the typical "Sir, theres nothing we can do to assist as this isnt a hotel issue"
Well.... that didnt happen. the young lady at the desk took care of it to the best of her ability and far beyond what I expected. I regret that I didnt get her name.
The hotel.... comfortable, clean and nice sized rooms The location is great as we were attending a conference at the convention center and was a simple walk across the street.
And of course the proximity to the Gaslamp!
I would return to the hotel based of the service alone
I h | 4 | null |
Clean hotel, excellent GM
I stay at many La Quinta hotels through-out the year. This property is a nice hotel and it's clean with very nice landscaping; a nice oasis in a very busy major city. If it wasn't for the General Manager, my stay would've been horrible. The Front Desk clerks are undependable and lazy. The Housekeeper took coins from off the credenza one day, so if you leave anything out beware.
There are many other La Quinta properties within the Houston area, I will chose another next trip. | 3 | null |
Gone to the dogs
Sorry folks but we found your hotel way to dog friendly! We went to the roof top bar and 2 dogs were unleashed, got into a fight, and both wizzed on the glass door. The second night we discovered the dog poop station at the roof top bar and had to watch and smell a dog do his duty right where we were enjoying an $$$$ drink. The next morning just outside our room we smelt dog poop in the hallway. Going to breakfast there was 4 large dogs in the elevator so we waited for the next one. At breakfast someone came in off of the street with 2 bull terriors and tied them to the barstool and then proceeded to the bathroom and came back 12 minutes later. He never ordered anything from the bar but sat there and watched TV. Whats up with the K Cup coffee? One serving only that makes a weak coffee. If you are a dog person stay here but at $ 239 per night plus $ 38 for parking I would stay somewhere else. | 1 | null |
Avoid
We managed to stay here when a boy band was playing. Terrible experience. Hotel staff were having none of it and preferred that there security push guests around than helping out. Such a shame. You can hear so many noises from the room too...they said it was the lift shaft and were trying to get it repaired. Will not be going back | 1 | null |
Don't Waste Your Money!
I have nothing good to say about this hotel. The hotel is next door to a construction site and is not in a great part of town. The room we were given was small and hot (no AC). There was food in the fridge from the previous guests, the blanket on the bed was threadbare, the mattress was hard and springy (no pillow tops here despite the hotel advertising that they do) and the TV (which was no bigger than a computer monitor) didn't work. The staff were rude and we checked out less than 1 hour after we arrived.
On the outside of the building was a big banner that claimed room rates of $49 per night. We had paid significantly more than that. If you pay more than $49 a night for this dump then you will be disappointed. There are many other hotels closer to the Market area that are better value for money. | 1 | null |
Stay Away from this hotel
This hotel is not your standard Fairfield. It is old and desperately needs a remodel. It is filthy. See attached photo of the shower curtain liner. This liner is disgusting. When I checked in there were dirty hand towels that looked like they had been used from the previous guest but had not been replaced. There was no hot water in the bathroom sink the entire stay. The Marriott chain needs to look into this hotel as far as cleanliness standards. I will never stay here again. I am a Marriott member but very disappointed in this property. | 2 | null |
Conference at the St Anthony
The St. Anthony is an older hotel with great features. It has not been updated recently and so it retains lots of history. If you are looking for modern plush accomodations, this is not the place but if you like the old time charm and a great staff, this grand old hotel is the place for you. It is certainly convienent to the River walk and lots of great restaurants. | 3 | null |
Location, price, AND free breakfast
This property would probably be considered a 3-star hotel - it's no frills but it's clean, the rooms are fairly large for NYC, the staff is extremely courteous, the location is great (a few blocks from the heart of Times Square, like a block from the Subway and Hell's Kitchen), and it has a nice breakfast that's free. I was on a work trip and I think they got the room for around $167, which is a great price for the location. There's a free coffee station set-up 24-hours and cookies out throughout the day. The breakfast includes cereal, pastries, waffles, yogurt, fruit, and I think they had some scramble eggs out or something in a warmer. High-speed internet is free and use of computers and printers in the lobby is free. They definitely don't nickle and dime you at this hotel!!
Overall it was a great stay and I'm staying there again next week when I am back in NYC for work. I definitely recommend this hotel if you want to stay somewhere near Times Square because I doubt you'll find anything comparable for the price and all the extras.
The only one thing I'd point out is that the bed and pillows were on the softer side. I still slept great though. | 4 | null |
Not Friendly at all
My stay was two nights, wish I would have stayed someplace else..When I first walked in I felt like I was disturbing, the staff from doing nothing. It took over 15 minutes to get signed in while I was waiting to sign in a bell man walked in asking(like I was doing something wrong), "whose SVU is out front".. OK lets look around Im the only one standing in line waiting for your co worker to sign me in (which is taking so long), so of course its my car. My room was on the 6th floor, the view was iron bars over looking the pool, which by the way was so noisy. The room was musty and the sheets were wrinkled, just so generic to be a Renaissance. The second night my bed was not made but the room and bathroom was cleaned. Woke up to kids playing in the pool wish I was asked if I mind the loud kids before I was put there. No coffee for the coffee machine in my room had to pay $2.00 to get coffee out the restaurant. I do not recommend this hotel at all, unfriendly staff, which to me makes the stay not pleasant. Location was the best thing about this hotel only. | 2 | null |
Wonderful hotel
Stayed here during the labour day long weekend so it was very busy. Our room was not ready at checkin time so they gave us access to the private club on the 33rd floor. Ths access was available for our whole stay. Complimentary breakfast and snacks and drinks in the afternoon. We were allocated one of the newly renovated rooms which was lovely. The view was beautiful. The check in agent forgot to send our bags up and we were compensated with a $50 credit. We had a lovely 4 day stay in this lovely property. Good location. | 4 | null |
Tired
The pluses: a very good location, friendly service, very slightly less expensive than the luxury hotels. Also, the tacky feel of the place encourages getting out to explore. The minuses: if you have refined or sophisticated tastes, this hotel will bring out your inner snob. It's a fixer-upper. It feels 1970s, beginning with the gold geometric wallpaper in the lobby. The Musak is loud Jim Croce. The "artwork" behind the check-in counter consists of a large dark canvas adorned with a giant blue ribbon that seemed to be sagging. The flooring, walls, and light fixtures throughout the hotel are dated, in a bleak way. The restaurant -- a pub -- received an 11 in the Zagat guide. The room had clean sheets and towels and a clean bathroom but I wouldn't go barefoot on the carpeting. The air was dry and stuffy and the windows were sealed shut. We turned on the air conditioner in February to sleep. | 3 | null |
Good location
Gee, Charles C wrote most of what I was going to say. It's a good place for the price and it is in a convenient location. From here we were able to walk up to Kerry Park (slowly), over to the Space Needle, and wandered to downtown and the waterfront. Nice sized, clean room. Friendly and helpful staff. Microwave, fridge and sink in our room. We'll probably stay here again on our next visit to Seattle, as long as cool temperatures are in the forecast! | 4 | null |
Great hotel if you are looking to get to know the city and not just the inside of your hotel...
I've stayed at Hotel Carter twice (Jul 2011 and Feb 2012) and I would most definitely come back. The rooms were cleaned everyday (exception of the day before we left) and the employee are extremely nice and ready to help. The first night we were in a room facing the main street and there was a loud noise every time that car passed by, I talked to the front desk and they were pleased to change our room. If you chose a room for 3+ people of course there won't be a lot of space because of the big beds, but if you get a room a couple you get a lot of space and a huge bed.
I don't think I need to mention location as it is amazing...
Honestly, people should inform themselves because when it comes to NYC you get exactly what you paid for. If you want newer, prettier and perfect hotels, you should be prepared to spend money. Otherwise, Hotel Carter is great to spend a few days in the city, walk around all day, and come back at night to a nice and warm bed! | 4 | null |
Correct but needs updating
We stayed 2 nights, a family of 4. The hotel is well located and clean but really needs updating. Our room was very small. The clean pool was appreciated after hot days of visiting. The parking was free with the room. | 3 | null |
Convenient for the airport
Stopped here for one night only at the beginning of our holiday. We chose the hotel because it was close to George Bush and we were arriving quite late at night. Rooms were a little tired but the bed was very comfy. Breakfast was expensive but served with a smile. We made use of the pool which although was a typical business hotel environment had the most luxurious sunbeds - could have stayed there all day. All in all - for the rate we paid - a very satisfactory stay. | 3 | null |
Everything I Expected It To Be
The rooms are small, but I expected that in New York City. We were traveling with our 1-year old and all her stuff, so that made the room feel even smaller. But as anyone with a young child knows, cleanliness is so important when traveling. I never felt grossed out with her walking around on the floor in the room or giving her a bath in the tub. The hotel appears to be kept up nicely.
There are only 6 rooms on each floor, but the hotel is 36 floors high, so as others have stated, the two elevators can get a bit backed up. We never waited more than a few minutes for a ride though. Breakfast was busy, but we found a table each morning without any issue. They really do aim to please at this hotel. They provided us with to-go bags for our breakfast when we were eating on the run. We also had a dirty comforter and it was replaced within minutes of asking for a clean one.
The location of this hotel is perfect. We walked everywhere. It's about 10 minutes to the heart of Times Square. About 15 minutes to Rockerfeller Center. And about 20 minutes to the West Village.
Despite the small room, we would most likely stay here again. We got a great deal on the room, making the small room not seem so bad! | 4 | null |
Great location and service
We stayed at this hotel for a whole week. It is very well located within short distance to the Cable Car stop, Union Square and Moscone Center. Rooms were impeccable - very well decorated, excellent beds and with a nice working desk. Bathroom amenities were also very nice. My wife accidentally dropped her earing in the sink and we were able to get the engineering team in the room at midnight to open the sink's piping and recover it! Great service! Be sure to visit the restaurant for a great view of San Francisco skyline. | 5 | null |
Bitter Suite
No doubt the location is fantastic and the hotel historic, but I am shocked to see the glowing reviews of this hotel. Although our suite was spacious, it was in dire need of a scrub down and some repairs. We also had our water shut off two nights. Between the noise from the water being turned on at 4am and the deafening sound from the air conditioners, it was hard to get a good night's sleep. Housekeeping was awful too. Bathroom walls were absolutely filthy. They never vacuumed the room during our three night stay, and they left a dirty coffee filter in the coffee maker. I think I've stayed in cleaner roadside motels. (btw, sheets are a cotton blend and they use flat sheets on the duvets, so you wake up tangled and sweaty in the middle of the night.)
As for the common spaces, the cafe and the lounge look nice, but the service was slow, if not aloof in both places. The chair I sat in at the lounge had a broken leg, and in the cafe all the tiered plates used at high tea were bent out of shape. Food was mediocre to bad, as in the bread for the finger sandwiches was stale.
Despite all this, the hotel is crowded, which goes to show that for some people it really comes down to just location. | 1 | null |
Would not recommend
We stayed at three different Quality Inns on this vacation and this one was surely the poorest. The location is not to great and did not give us a feeling of safety. The facilities are older and they show it. The staff was only OK. Our room was usable, but it was small and in very poor condition. Things broken and drab. Looked like the door had probably been kicked in at one time, the screws were loose on the locks/security and would not tighten (they were stripped out). Bathroom was in horrible condition too. TV was old and very few channels. For what it was, it was at least clean. The breakfast was only OK and the staff did not seem that interested in making sure there was available food/drink considering the number of guests who were there. Were glad we only stayed one night here and we would not stay here again based on this visit. Sorry! | 2 | null |
no water from 10p to 1am?!??!!?
This was by far the worst hotel I have ever stayed at. I had to prepare for a very important interview around 2pm, and the freaking fire alarm went off for 10 minutes because they were working on some indoor construction and the dust set it off?! I was in a frantic mess and couldn't get my mind together for the interview. On top of that, they shut off water from 10p to 1a for one of my nights. How am I suppose to shower after a long day of being outside? This was not a cheap hotel, but I felt like it was worse than anything worthy of 1 or 2 stars. | 1 | null |
Location grade B but room grade D
The location is OK comparing to the price. It is near the bus station, so the bus arrival time is well accurate. The heater/air condition is too loud. It is acceptable if it is cold but will be terrible if in summer. | 3 | null |
Sweet relief from a bustling city
Check in experience was simple, quick and easy. There is a restaurant/bar/Starbucks in the lobby which after fighting traffic for hours was perfect to grab an ice cold beer to take with me to my room. Elevators were quick and quiet and opened up to a nicely appointed "elevator lobby" on each floor, this hotel has the widest hallways I've ever seen, beautiful, bright and cheery too.
I was delightfully surprised with the room. A long front entry that includes a long counter, coffee bar and mini fridge. The bathroom is to one side not overly large but a fine size with a huge walk in shower with powerful shower head and a teak stool sits beside the shower if needed.
You walk through an arched doorway to a welcoming bedroom with soft tunes playing from the bedside radio/alarm clock. A tray with glasses and ice bucket adorn the bed. A beautiful mural in, what else,indigo is painted on the wall. The desk has a great amount of workspace and all the necessary convenient outlets to charge your technology. FREE WI-FI!! The most comfortable bedding ever! I fell asleep the minute i hit the bed, that doesn't happen often if ever. Parking is FREE! Amazing for Houston. I appreciated the immediate since of relaxation you gain on entering this hotel, I'll definitely be going back. | 5 | null |
Fleet Week/Memorial Day Weekend
My fiance and I stayed at Club Quarters Midtown this past memorial day weekend, which also was part of Fleet Week. We chose this hotel for it's price and it's proximity to the activities we were planning on doing (theater, Fleet Week stuff). The hotel is clean albeit small, but we were not staying there for the hotel. If you are looking for people to fawn all over you and have tons of space then this is not your place. If you're looking for the best price in town for a clean, close to everything room then this is your place. It definitely is small, but there were only 2 of us and all we did was sleep and shower there so it was perfect. It was clean, housekeeping was there every day but was never seen/came at inappropriate times and the walls were thick, couldn't hear anyone else. I'd stay there again in a heartbeat. | 4 | null |
NOT A FRIENDLY EXTENDED STAY!!!!! AVOID!!!!
To start off with, it is extremely hard to reach somebody at any location. They're always out of the office or closed. We had to come back three times JUST to check in!!! Secondly, they're not pet friendly. They allow children, but not animals...of any kind. We had to board our dog elsewhere. Thirdly, they do a routine housekeeping once a week. Their brochure of rules and regulations state you have the right to refuse housekeeping. They don't go by that! They made my husband (who had been woke up for this. He works nights) AND my children stand OUTSIDE the door IN THE HEAT (over 100 degrees) while the help cleaned the room, noticeably slower than it should take. She was doing it out of spite, because my husband had refused her. Where could I complain? Not corporate! You cannot reach anybody there, and they will not return your calls. The office at the location we stayed at was closed, of course, when I went to speak with them. They give you the option to check out, but will not refund any of your money for the days you will not be staying there. To add insult to injury, The toilet leaked every time you flushed it, and they would not come in to do maintenance! If you ever wanted to know what it's like to be in prison, this is the place for you! I'm pretty sure by the way the manager composed himself that he was on drugs. The shakedowns are the best. Experience at InTown Suites in Carrollton, TX off Trinity Mills Rd. | 1 | null |
Great hotel on meatpacking
Great hotel food , bar and service! Gets really busy on the weekends. Also has a great restaurant for both breakfast and dinner(omelettes + lobster are a must). Location of the hotel on meatpacking is also very convenient. | 4 | null |
Would not recommend
The staff was nice and the room was clean. The so called fitness center was stiffling hot and the equipment was not maintained. The AC system in the building was inadequate. They ran out of food at breakfast and told me the ovens were slow. The GM was suppose to call me, 2 days later he still had not called. I spoke to the Deitra another manager and she told me there was really nothing she could do for me because my rate was already discounted. Can you imagine????? Finally Steve the GM called on Sunday...appologized. He did discount my 4 night stay to my satisfaction. None of these issues were a surprise to the staff.
I will be back in Denver in a few months and guaranteed I will not patronize this hotel. | 1 | null |
A great city, shame about Vitale
Stayed here May 2012. In a good location at the Bay Front with views of the Bay Bridge at the foot of the financial district overlooking the Embarcadero. We had requested a Superior Room with a Water View and were pleased to have been told that we were upgraded at check-in. Thank heavens we were, the room whilst large and clean was definitely in need of refurbishment, especially the bathroom where there was no separate shower cubicle, just a shower over the bath and a shower curtain. If this was an upgrade, what are the rest like? The view on the other hand was excellent.
The hotel appears to be geared up for conferences as there were at least 3 during our 4 day stay. The hotel bar at night was uncomfortably loud and full as a result and was not somewhere you would return to relax in after a long day. Interestingly, it was quiet one afternoon and we tried to sit down and have a soft drink while catching up with the English papers only to be told that they were shut and wouldn't serve us and we were asked to order through room service. Speaking of which, room service whilst efficient failed to fill the fridge every day we were there which was annoying given that I had to call down for drinks as we were avoiding the hotel bar!
Note also that concierge is not 24 hours so if you you want to book a meal or excursion or general advice make sure you do so during office hours!
This hotel is not cheap, nearly $450 a night to stay plus taxes. It is definitely overpriced for what you get. A small Holiday Inn springs to mind which if you are happy with a Holiday Inn fine, it is not what I thought I had booked and not what I wanted. I would not return. | 3 | null |
O.K. for 1 night
Stayed here Aug 30, 2012. Booked a last minute cruise & not much available in Seattle. The place is old and shows its age. However, the bed was actually comfortable; pillows too. Check-in early & they had a room ready, The desk staff was Oriental & the poor girl checking us in was hard to undersatand & had a difficult time understanding us. She needs more English lessons to work a front desk. The room needs a remodel. The walls need painting. the furniture is old and scratched. The TV was nice. There is a 3 ft refridge w/ a microwave sitting on top. Looks very out of place in a hotel. We found mold in the bathroom corners, but otherwise clean. The breakfast was fairly good. They had a shuttle to us to Pike's Market & for $14 one to take us to the cruise port. The drivers were very nice.The fire alarm went off @ 3:30 a.m. Called the desk & they said they were investagating. I was about to call 911 when I heard the sirens. Turned out to be nothing, but when you hear a fire alarm going off; cal 911 & let the fire dept investigate. | 2 | null |
хорошее расположение
at first I was given room with windows in a courtyard and near a ladder - everything was dark and audible that occurs in a corridor, in room there was a strange unpleasant smell I couldn't sleep. Next day I changed number, with windows on the street (is a little noisy), but this number was cozier. In hotel all quite shabby, a creaking wooden ladder, the lift isn't present. Arrangement quite successful. To change towels or bedding it is necessary to go down with it in a cellar and at employees of hotel to receive the pure. | 2 | null |
On the boardwalk with oceanview
Balcony view of Pacific Beach on the boardwalk.Ideal location for walking to shops and to restaurants.Complimentary daily breakfast and pool and jacuzzi make up for the outdated atmosphere. Just needs a makeover because the bathrooms are pink and rugs.are old and light fixtures in hallway look like giant push buttons from the 70s.. Overall clean and staff hospitable. | 3 | null |
Beautiful, old and historic!!!
Beautiful hotel in general. The lobby, the restaurants, the bars, and the pool are all very nice. The rooms are huge, clean and everything works just fine. The front desk staff where all very helpful. I booked it on Priceline as a 4 star, and definitly was a good deal. The only problem at least for me was the location, we had to take the metro to go everywhere, at least the metro is across the street. If you dont mind these I would recomend this hotel for the money. | 5 | null |
Horrible Experience
(We are a family of 4 and had traveled with another family of 4 ) When we first got there it seems that it was going to be a nice place to stay at. We tried to checkin at 2:30pm but were told there was not going to be a room available until 3:00p. That was fine with us since we were aware of the 3:00pm check-in. We went back at 3:30 and when we were checking in they charged both our rooms and my friends room to his credit card. The front desk lady for whatever reason charged both rooms to one credit card, even though the rooms were booked under two different names. I dont know what she was thinking. Here is where it gets worse. When we walk into our room right away we got a smell of smoke and of alcohol. You can tell that someone had been partying there. Even though we had booked a non smoking room. so we notify the front desk and the manager comes and sees the room, and off the bat he tells us that his since of smell isnt the greatest (that didnt help), but he still moved us but had to downgrade us to a smaller room since the same style of room wasnt available. He alos lowered the rate which we had to ask him to go lower since it wasnt right that he was only going to discount us $20, so after 2 hours, yes 2 hours, we finally got our room. We were some mad that we were looking at other hotels so we wouldnt have to stay there the second night, but there was nothing available around the area we wanted to be at. The rooms were "ok" the sheets were rough, the bath towels were like sandpaper, the kitchen towels were stained, and worst part was when we would take a shower, the water would get very hot randomly, and this was dangerous since we had 2 kids.then when we finally checked out a different front desk person made another mistake, they charged my friends credit card the discount rate we were suppose to get, and charged our card his rate. so we had to get that issue resolved. Its not over, 4 hours after we had left, we got a call from the hotel asking us who was going to get charged what amount on the credit cards. My wife was so mad she went off on them and i think they finally go the point. As of today 8/20/12, one day after we checked out, our credit card statment still shows the regualr rate and the discounted rate charged, but they told us to wait a couple more days to have our bank clear the regualr amount and the discounted rate should be the only amount showing. Not only was this experience a waste of our vacation time, but the whole stay at this hotel was not up to standards. | 1 | null |
Great Hotel - bad Pillows/bed
This was a great hotel I have nothing but good to say. Except, the pillows were so bad that neither my husband or I could use them. They were so hard and large that you cannot sleep on your back or side without a major neck pain. We finally through the pillows to the side and slept without them. All I can say is bring your own pillow. | 4 | null |
Great Stay
We stayed at The Maxwell because of the great reviews on tripadvisor. The rooms are very nice and the bed is comfy. The food at the Rock the attached bar is excellent and they will deliver to your room. The free shuttle is an added bonus, but they will not take you to the dock area if you want to go there and check out some of those sites or if you are leaving on a cruise you will need to call a taxi. If you prefer a regular breakfast rather than pastry and coffee, we couldn't find anything within walking distance, other than pizza or Thai places. If you need to go to Sea-Tac airport I would suggest the Town Car the hotel will arrange for you, it is $42 and the taxi we took was $45. The town car was a much nicer ride. In the afternoon there is complimentary coffee and cakes in the lobby. We arrived quite early for our reservation and the gentleman at the front desk was kind enough to get us in our room right then. | 5 | null |
Beds should be thrown in the river
Stayed here during a trip to San Antonio over the Thanksgiving weekend.
We picked this hotel after reading the rave reviews on TripAdvisor, but we were somewhat disappointed with the stay. A big draw of the hotel was the free parking, but the hotel's lot is tiny! There couldn't be more than 15-20 spaces. After leaving for the evening and returning, there were no longer any spots in the lot. Although there is some street parking, there is also the threat of being ticketed if your car is there after 7 a.m. - due to the holiday, we avoided this.
After checking in, our keys to the room didn't work, which was a bit frustrating. All of the furniture was Mission style, which was a nice touch, but the furniture was extremely uncomfortable and seemed sticky and covered in cleaning products. When it was time to fall asleep, the massive king bed was extremely firm, and the mattress on the sofa bed was no thicker than a bed comforter. Hallways had a very strong, craft-like smell -- to me, walking into the hotel's halls was like walking into a Michael's Arts & Crafts.
Although the hotel's price, parking, and location (to an extent) made it attractive, the cost per night (about $120) and terrible beds didn't encourage us to stay. We decided to check-out after one night, and head to another property in town. | 2 | null |
Great people but.....
I travel to DC monthly for work, and I don't usually stay at Marriott hotels. But, the last three trips I have stayed at Marriott Wardman Park. All three times the staff has been great -- friendly, attentive, helpful, and willing to go the extra mile. Love the location, close to transportation and rock creek trails.
Everything else has been inconsistent. Dirty towels in my room. Tragic ala cart breakfast (although it did provide my travelling companions great amusement). Then, suddenly, my next visit, perfect. Perhaps is just depends on the occupancy rate or time of year. | 3 | null |
Will never stay here again
I have stayed at Embassy Suites in different locations and have had no issues. This location in Downtown San Diego was extremely disappointing. The furnishings, first of all, are outdated and the carpets need a good shampooing. For the rate you pay here, you would think they would have updated furnishings. But I can live with that. The service, on the other hand, was unacceptable. First, no remote control for the TV in the room. We have to call down to get it - they take FOREVER. We ask them also "Could you bring up a wine opener" They inform us they are out of wine openers and we have to take our wine all the way down to the bar and ask them to open it. Really? You couldn't come up and open it for us since you are out of the courtesy wine openers? We get dressed, trek down to the bar... they say they don't open wine bottles for the hotel customers -- they are a separate entity. OK... now what? The next day, housekeeping does not clean our rooms. We arrived back to the hotel about 8pm. There are dirty dishes FROM BREAKFAST in the hallways along with dirty towels. They have been sitting there all day, no one has cleaned the halls or our room. (See attached pictures). I go down to complain to the manager. He makes excuses and recites them as if it's common to get complaints. Finally, he says "What do you want me to do?" I have never stayed in a hotel where the manager made so many excuses and didn't jump to make a bad situation better. Clearly the service in the hotel is a reflection of their management. They ended up crediting me one night (still waiting for it, but they said they would give credit) but I will never stay at this hotel again. Even the hot tub was out of commission for part of our stay.
On a plus side, the complimentary breakfast was cooked to order and good. The lines were long but at least this hotel offers this service and the free drinks in the afternoon to offset their otherwise shoddy service. | 2 | null |
Holiday in New York
This hotel is ideally situated and in easy walking distance for all major shops and attractions. My family stayed at this hotel for five days, had no issues with the room, nice size, which was clean and tidy. All the staff at this hotel were very helpful and always found time to help no matter what it was. This was the first time we visited New York, and the staff were very helpful in giving advice of were to go and what to see and how to get there, in all it was a very pleasant stay at this hotel. My wife has stated see whats to go back next year. Also the food at this hotel was first class. | 5 | null |
Steer Clear (Texas Pun Intended)
Wow... it's bad. The rooms are fairly beat-up - matted down carpet, rough comforters and generally dingy throughout. I found long black hair in my bathroom, and there was visible mildew throughout the tub and tile. The air conditioning in my and my friend's room was louder than was acceptable - making a shuddering noise when it turned off. Windows did not have sheers, so it was either full exposure to the outside world, or feeling as if you were in a cave. When I woke up in the morning, we walked outside of my room to find a random individual passed out face-down on the carpet. I told the front desk, and they immediately took care of it, but I had to wonder how long the guy was lying there. For the same price, there are too many other options in the area that are far better... | 1 | null |
Very disappointing!
I'm 3 days into a 4 day stay here and I'm very disappointed with this hotel. Tried to get help several times the desk girls were very rude. The concierge starts at 10 and finished before 5. Haven't seen her yet and it's been 3 days. No wifi in rooms unless you want to sit out in the cold foyer at the front. Car parking was more expensive than the car rental! Hotel isn't close yo anything except sea world! Two words: don't bother! | 2 | null |
Comfortable hotel in great location
Having read reviews of the Roosevelt on this site I was somewhat concerned that my first trip to NY would be a disappointment however I was pleasantly surprised. The public areas were very grand. Yes the bedrooms were small but well furnished with very comfy beds- great after walking all day. The bathrooms are small but clean- although we also noticed more than the odd rogue hair! Our main complaint was that the aircon is noisy and couldn't be turned off. We were there during Hurricane Sandy and I would commend staff for their hard work in trying to keep things going in difficult circumstances, whilst working very long hours. | 3 | null |
Amazing Building!!
This is THE most unusual Residence Inn I've ever stayed in. When I say unusual, I mean unusual in a good way!! This hotel is obviously a Residence Inn...but the building has been renovated, while retaining some if its very unique and appealing. Great stay in Downtown Columbus. | 5 | null |
value for the price
Small king bed room with old towels (1 of each) had to ask houskeeping for a second set but they were very friendly and complyed. Room had a GREAT VIEW of a WALL At 35.00 we really didn't expect the Hilton. I must say that the complementry breakfast was quite nice , just no fruit | 3 | null |
The Creme' De Le'Creme of Economical Extended Stay!
What a beautiful property! I give this property the highest rating possible for an extended stay hotel (that doesn't cost more in a week than it would cost to buy a used car). Customer service is absolutely astounding. The room came with a queen size bed, two night stands, a dresser, a table, a stove top with two burners, kitchen sink, cabinets, dishes, pots, pans, eating utensils, cups, bowls, cooking utensils etc. It also features a full sized refrigerator/freezer (which in itself saves you a ton of money just on dining out alone).
The bathroom was full sized as if it were an apartment and not a hotel room. It had a bath/shower combo and storage under the sink. It also came with a closet with plenty of room (Not walk in sized but big enough), and an ironing board and iron.
Everything about this hotel makes you feel at home. The people at the front desk are very courteous and never fail to make sure that everything you need is taken care of. If you call them to ask them for something they always ask if you have any additional issues and follow up in a very prompt manner. They don't avoid you like most hotels staff do. They make you feel as if they want to make your life easier. Kind, calm, collected and always ready to assist.
I will definitely be visiting this hotel again. Consider this a RAVE review..of the property AND the staff. (My stay will end March 28th 2012 and I can tell you, I'm going to miss it here)
The only bad thing I could possibly say about this hotel is that the onsite laundry is way to expensive. It's $2 to wash one load and $2 to dry one load (and typically, at least in my case, I needed to dry them twice, so you're looking at a total cost for one load to be 4-6 dollars), but the good part is, you don't have to haul them to other locations..it's all right there on the property. | 5 | null |
comfortable and roomy
I was very pleased with my stay the staff was very helpfull and the price is perfect, clean room, great breakfast, Wifi, pool and sauna Wow. The manager was on top of everything he even came to our table and offer to clean it and help me with my kids. I will recommand this hotel and thank you for the service. | 5 | null |
2 short blocks off Time Square
Great location for Broadway shows. Quiet. Room was small but well decorated. Bathroom was clean and new. | 4 | null |
Front desk clerks TERRIBLE
I'm going to start by saying that i've stayed at the Baymont Inn on 45 North near the feeder of 1960 on 11/14/2012 for an upcoming convention. I read the reviews before i went and decided it wasn't my first or last time dealing with bad attitudes from service employees. If you're looking for a cheap, clean, stay; then this is definitely your place! Aside from the fact that it appears to be a trucker haven noised by 18 wheeler engines, the rooms are VERY clean and housekeeping is meticulous. HOWEVER, It seems as if the place had some sort of curse on it, because almost EVERY front desk staff had a HORRIBLE ATTITUDE. Some may be able to overlook being treated like crap for a clean room, but when spending my hard earned dollars, I demand a level of courtesy. Where do i begin... As I arrived at the hotel, the doors were locked. I rung the bell 3 or 4 times and then out comes a tall female who looked as if she just rolled out of bed (uniform untucked, hair wild, slobber on face). Okay cool. Who HASNT dozed off on the job at least once? ....The plot thickens. She slung a paper and pen across the counter, which i guess i was supposed to fill out. Every response to any question i asked was "i don't know" , "i'm not sure", or just pure SILENCE. I asked if the front door was locked for a reason (suspecting crime) and was told by her it had been locked because she "wanted it to be". WOW... VERY PROFESSIONAL, hm ? The whole check in would have been far better with a kiosk of some sort, for she was VERY UNHELPFUL, GHETTO, and acted as if she'd rather be at home. Rather than asking for her manager, I shrugged it off as a terrible employee after she ignored me for the last time. The next morning i went to the front desk because i forgot my key. I was then informed RUDELY by a shorter female who was on a cell phone that if i lost my key again, the manager would charge $10. NOWHERE HAVE I EVER BEEN THREATENED DUE TO A KEY LOSS!!! At this point, i was appalled and demanded to speak with her manager (the wall read Raquel). She then informed me that her manager was not there. When i asked when the manager would be here, she looked at the clock and shrugged, continuing to talk on the phone. WHO EMPLOYED THESE PEOPLE?!?? Obviously the management has no intention to clean up the selection of employees, which loses my business forever. The OWNER should definitely step in and clean up the issues that the manager is evidently overlooking!! Everything else is GOOD!! But being forced into dealing with every negative attitude running the place after a 2 hour flight can really change your whole mood about anything. Price was good, but i refuse to give my money to an organization who treats their customers that way. I'm disgusted to say the least. A HORRIBLE representation of the Baymont Inn franchise. No fitness center or restaurant. | 2 | null |
Mixed Bag
Mixed emotions with this hotel. Building is older but room furnishings have been recently updated. Walls are thin, and refrigerator was extremely noisy. Clean and staff was friendly. Real downside is that the area is a bit sketchy. The HIX in Santa Clara is a better choice if you are looking for a Priority Club property in the area. | 3 | null |
Bait and Switch
We had one night to spend in SoCal before attending a weekend wedding, so we wanted a special place to celebrate our anniversary. Having flown all the way from South Florida, we arrive at this hotel, excited to begin our journey in a "top" rated property. The "Junior Suite" room was booked well in advance (through Hotels.com, which of course the hotel blamed), with special instructions for an ocean view, and that is was for an anniversary. Well, upon our arrival, the front desk informs us that we have been "upgraded" to a "Family Suite", implying that this was better than what we had requested. Well, the "Family Suite" was on the bottom floor, below grade, no ocean view or balcony and stuck in a corner near the exit. We went back to the front desk and said that this was not in fact and "upgrade" and that we want what we orginally paid for....they said "oh, I sorry, we are sold out". This was unacceptable, and a HUGE disappointment for me and my husband. They agreed to refund our money, and we proceeded to go down the street to Tower 23, who not only accomodated us with a 3rd floor, ocean view room, but brought us a welcome cocktail to our room.
My advice:
Don't count on Pacific Terrace Hotel to honor ANYTHING in a room request and don't set your self up for the chance of getting your special experience ruined. | 1 | null |
Steer clear
In short, this hotel was a dive. It's in a seedy, noisy area of town, it's run down, outdated, and has worn furnishings. The windows in our first room would not open, and it was very stuffy all night, as the AC unit did not appear to be working properly. We asked to change rooms immediately the following morning, as our first room had a pervasive smell of vomit. (Charming). Our second room had a faint smell of cat urine, but at least no vomit odor. The windows in the second room had been duct-taped shut, and the AC unit was no better than the first. I would not even rate this as a one star hotel, and it certainly was not worth the $159 per night. I would have changed after the first night, but we were unfortunately locked in to a 3 night stay with no chance of a refund. Staff were not overly friendly, and not at all helpful. I do not recommend this hotel at all. Be warned! | 2 | null |
The Shining
Just staying at the Edison from the 17th to the 20th, with wife and 2 daughters God what a wake up call this hotel was, this was straight out of set of the Shining i expected to see a little kid with a large knife looking for his horse redrum, still location was right in centre of time square. Rooms where very basic | 3 | null |
OK overall
+ good location
+ quite room
+ friendly staff
+ Daily Grill - nice food and nice service
- very small room with a view to the other rooms
- no free breakfast
- I can understand no breakfast to an extent but no free WiFi is just something unacceptable today. It causes major inconvenience. BTW - I would maybe pay for it if it was cheap but the charges are sky high.
I would not stay in this hotel again mainly because of lack of free WiFi. There are so many options in SF that you can definitely find sth else for this price. | 3 | null |
Good Property with good prices.
Stayed at this hotel 3 nights and I was very pleased with it. Location was perfect to us with an easy access to main highways, but completely dead after 6pm. Parking was easy access to hotel. The room was a little bit outdated, but the bed was extremely comfortable with tempur pedic. The staff was average, the food at the restaurant was expensive and not good. Our room was facing the river with great views. | 4 | null |
Good Hotel, perfectly located
The hotel is perfectly located just a block of N Michigan Ave. Rooms are what you expect, spacious, clean w/ flat screen, coffee maker etc. Just what you get in all hotels within the Sheraton family. The only drawback is that the hotel has no bar, but there plenty around. North Michigan Avenue shopping and tons of restaurants are just a quick walk away. Staff is very friendly and gives a very good service. Great place to stay for business and pleasure alike. | 5 | null |
Home away from home
I have been a traveler for the past 6 years, both in the USA and abroad. This location of Extended Stay America turned out to be my home, days in and days out, for the past months.
To sum it in one line: it is not perfect but the staff are always willing to make it perfect for you.
For a 1 star hotel it is cozy & homey. Nice warm and welcoming lobby, the rooms are big and include a kitchenette. I am told that most guest don't actually take advantage of these accessorized kitchens but I do. I like to cook from scratch and because I am a traveler it is quite important for me in order to keep my health up. The staff is always happily restock the condiments such as: filter coffee packs (which I enjoy better then the acidic beverage of popular cafe chains), sugar, creamer and even dish soap.
I had visited the motels that offer "free" breakfasts but I have to admit that I would never have separately pay for such breakfasts where the cost cutting is crying out from every food item. Here I enjoy paying for a kitchen where I can easily and professionally prepare my native mediterranean breakfast or my acquired taste Indian dishes.
As a tip for the Hotel, I would suggest to give more attention in keeping the kitchenette equally accessorized in all rooms. I had been assigned different rooms in each of my stays and each room had it's one odd item missing. Not a big deal but I am sure with a little effort it could be better maintained.
A tip for guests: check the fridge thermostat when checking into the room. It's set to maximum chill. If you store vegetables reduce to about level 3 (out of 5), otherwise it freezes.
The TV's had just been upgraded in the past month to flatscreens. Those even have a VGA socket so you can screen your favorite DVD, downloaded or streaming films directly onto the big screen ! P.S - there's free WiFi internet with a good signal throughout the hotel ( as far as I tried it).
As for ventilation I was happy to find that mostly the non-smoking policy is maintained throughout the hotel and that keeps the long corridors fresh and pleasant to walk through. The smoking guests step outside and smoke under the pergola.
Throughout my visits rooms were kept ventilated and air conditioned while awaiting a guest and were nice to step into. I usually keep the windows slightly open while in if heating the room. That keeps a stream of fresh air coming in and balances the rooms humidity.
Each room has a dining table AND a desk, so there's no need to waste anytime converting one to another. There's an abundance of lamps, which make lighting cozy and functional at the same time.
When checking out I always found flexibility by the accommodating from desk, if needed, which meant for me that I could exercise morning yoga, take a shower and prepare, eat breakfast while watching the news/weather.
The parking lot is one of the biggest I have seen and more then sufficient for the number of rooms, there is always plenty of spaces available nearby each of the 3 entrances.
Currently the hotel went through external face lift and window cleaning, in which cranes were climbing up and down and repainted it. The privacy was compromised for the time being but I guess it had to happen sometime, so now the two tone coating seems to be complete.
I kept the best for last.... and the title of this review says it. I believe, through my experience, that any business environment is defined by it's owner and It trickles down to any employee on the floor. Here I always found the staff as open as I felt comfortable with. Just a truly welcoming place to come back to each time. Comments and special needs are accommodated heartily as possible and that's why I keep coming back. | 4 | null |
Such a cool place
The Ace isn't just a hotel, its a scene. How often is the entrance of your hotel patrolled by bouncers overseeing a queue of cool, trendy New Yorkers waiting in line to get a drink at the hotel bar? This scene is commonplace at the Ace. The trendy scene aside, this place is clean, well run and the staff did everything they could to accommodate our requests. The restaurants in the hotel are also fabulous, and the smell of coffee from Stumptown as you walk through the lobby is delicious.
We stayed in a cheap room, and it was plenty big enough for us. A point worth noting though, all but two rooms have a safe. We were unlucky enough to be in one of them despite requesting a safe on booking. That said, the staff quickly moved us into a room with a safe, no questions asked.
This is a great place to stay, and to me, worth every penny. | 5 | null |
Not For Families
We stayed at this hotel this past weekend and as the front desk clerk said, "this hotel is really more of a business hotel, it's not really for families." The hotel is nice enough, with a decent location and reasonable rates, but if you are looking for something family friendly this is not it.
We were 2 families traveling together and requested adjoining rooms. Upon check in we were told, "oh no, there are only 4 adjoining rooms so you really can't get one." There were continuous errors with the room names and credit cards and even when someone said they fixed it, they didn't.
I wouldn't recommend this hotel. | 2 | null |
Great location, nice hotel.
We stayed two nights at the Hyatt at Fishermans wharf. The rooms were very spacious, the beds were comfy and the bathroom was beautiful
The buffet breakfast was very nice and the staff friendly.
The only thing I would grumble about was the internet was only free in the foyer and there was not allot of seating/ or power points there. Really Hyatt free internet is everywhere today.
The location is great right in Fishermans Wharf and just around the corner is a cable car stop. | 4 | null |
Spacious accommodations in Murray Hill
There are so many hotel options in New York City, but if you're traveling with a teenager and looking for a suite-type set-up, the options become few and far between. Eastgate Tower is one of those options. We've stayed at Eastgate Tower several times and have had a perfectly fine experience every time. The hotel itself is nothing to write home about in terms of architecture, style or wonderful amenities. But when you first open the door to your suite, you're amazed by how spacious it is. There's a full kitchen -- that's right, a legit oven, a full-sized refrigerator, plates, silverware, dishwasher, microwave. There's a dining area with a big table and a bunch of chairs. The living room has a couch/foldout bed, two big chairs, a nice tv. Our bedroom had two comfortable beds, and plenty of room to stretch out. We also had 2 baths. Or, I guess more accurately, it would be 1 1/2 baths, but still. Where do you find that in Manhattan? The hotel is located in a rather quiet area called Murray Hill. It's walking distance to Grand Central, the UN is nearby and there are plenty of restaurants around. If you're visiting New York with kids, this is a great option. | 4 | null |
The SLS Receives My Nod for Best Hotel
I travel to Los Angeles two to three times a year for work and I typically stay at the W Hollywood Hotel. I decided for my next five-night trip that it was mandatory that I stay somewhere else (the W Hollywood is unbearable after two nights). After some research and a reasonable rate negotiated by my employer’s travel agent, I decided on the SLS Hotel at Beverly Hills, a hotel of The Luxury Collection by Starwood. The SLS is located on La Cienega Boulevard, near the behemoth shopping center - the Beverly Center.
Upon arrival, I was warmly greeted by the valet attendants and quickly entered the outdoor lobby, which is quite striking (i.e. crystal-like deer heads). The lobby, although dark, is nicely appointed with animal sculptures that double as lighting fixtures. Don’t be alarmed when you get into the elevator. The well-dressed people staring at you when you get on the elevators are only pictures but will require a double take because of their life-sized appearance. I stayed on the fifth floor in a Premier King room facing La Cienega where I could hear the hum of cars whizzing by the hotel. The decorative room with its large windows, mirrored walls, and moody lighting made up for the noise.
The bathroom has two sliding doors: one that peeks into the living area and another one, which connects into the small hallway. The Ciel products in the bathroom were refreshing and I made sure to stock up upon checkout. The gym, located on the 2nd floor near Ciel Spa, has enough equipment to conduct a full workout. Altitude, or what I call it, a “Super Chic Pool Deck,” is abundantly staffed with affable waiters including a guy named Alex. What makes this hotel so amazing is its stellar approach to customer service. Everyone from the valet guys to the front desk attendants exude niceness. The SLS or “See Life Sideways,” according to its marketing materials, isn’t cheap (I dinned on a $40 dollar breakfast consisting of a pressed croissant and juice) but its well worth the price. | 5 | null |
Nice but not wow
Hotel is very well located very close to the centre. I stayed there during the Jazz Festival which took place just in front of the hotel so apreciate the fact that hotel was fully booked. Still, for such a high occupancy, everything was handled very well. Despite the Jazz event no noise disturbance in the rooms.
Great pool area with a convenient cafe/bar located onsite.
Nice and spacious bathrooms.
Nice lobby cafe with various TVs showing all sport events (perfect in times of Olympics).
I did not rate the hotel full 5* as the check-in took very long. When asked for an adapter, I have been told that they usually get stolen so they do not provide them anymore, not even for a charge and I would need to buy one in one of their giftshops.
Also, no water etc upon turn down.
However still the Nr.1 hotel for your San Jose visit. | 4 | null |
Charming hotel with no service
Charming old hotel, rooms rather small and stuffed but comfortable. No free wifi access, one could expect that nowadays I think. Fortunately the Marriot hotel face to face offered complimentary wifi that wie could access from our room. The room service tray and old plates waited in front our door for days (!) to be picked up again. They offer some complimentary stuff when checking in (bottle of water to your room, things like that) but you never receive it.
Furthermore remember that the taxi from the airport to the hotel costs $65. Many other hotels offer pick-ups, so add that on the room rate for short stays! | 2 | null |
Avoid (for now): Under Renovation / SEPTA Issues
I've stayed at this hotel many times over the years and the facility and service normally meets what would expect of a Hampton Inn.... It normally provides a good alternative to staying in Center City Philadelphia, because there's a SEPTA station (Eastwick) within a short walk of the hotel....
However, it currently is undergoing renovation which means an extra ordinary amount of dust noise in certain areas and when I stayed there in late Aug. 2012 breakfast is served has been moved to a conference room which can get very crowded at times.
In addition, the Eastwich Septa station will be undergoing major repairs and will be closed for a period of time.
My recommendation is to call the hotel and get a status update on both of these issues before making a reservation. | 3 | null |
Just what I needed
I stayed at the hudson for 5 days at the beginning of December. I was slightly concerned with mixed views I had read on here. All I can say is it was just what I needed I was on my own and wanted somewhere in a perfect location close to all the things New York has to offer so location is excellent. I also though the staff were great when I checked in they noticed I was taller than average 6 ft 8. So they upgraded me to a slightly larger room. I'm not sure what room it was but being on my own it was perfect. Plenty of space and a lovely comfy bed. I really don't know what the fuss is about the rooms being small it is NYC. Only disappointment was some of the hotel was being renovated. But overall a great funky hotel. In a great location and if I visit again I will certainly stay at the hudson. I also thought it was easy to sleep and I was on the 5th floor and heard no traffic noise maybe the alcohol made me sleep easier lol. | 4 | null |
great hotel for work and relaxations
I had to come to town for work. But, in the evenings, it felt like I was on vacation.
My family came with me and relaxed at the pool all day while I worked. The pool is absolutely wonderful. The staff is attentative and walk around bringing guests water. A couple nights we were told about drink specials they were offering.
The property is so beautiful.
The room has so many extra perks. I usually have to pack my own hair dryer, because hotel hair dyers ususally don't work well. This was not an issue at the Eilan. They have top notch hair dyers.
It was also pretty nice have a kurig coffee machine in the room, complete with a variety of coffees and tea.
The two bedroom suite proved to be very kid friendly. It was furnished with bunk beds, a kid sized table and a tv in the kids room.
Everyone was very pleased with our trip. | 5 | null |
Great location, great rooms, great restaraunt!
I decided to stay here based on its location.
I left wondering how soon I can get back!!
The entire package was a wonderful surprise.
From the front desk service to the fantastic meal (at Primehouse-David Burke) to a hip, modern room the James hit on all cylinders.
Do not pass up a chance to stay at this hotel. The value can't be beat in a town where the competition is fierce. | 4 | null |
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