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Old and Worn
This hotel was not expensive and I guess you get what you pay for. It is in need of a face lift. The room was clean and quiet. They had number beds which aren't my favorite. The pool was closed for renovation. The air conditioning control was disconnected from the wall controls so you had to use the controls on the air conditioner even though it told you not to do that. I ordered breakfast and they said they had no hash browns even though they were on the buffet.
| 2 | null |
Amazing staff and beautiful hotel
We stayed at the Serrano from 8th-10th July 2012. As we said the password "slip and slide" at check in, we were given free breakfasts for our entire stay :))
The staff were very efficient when we checked in and the dude helping with our luggage was awesome...especially the fact his name was Axel Foley....or was it? ;)
Loved the wine hour every night as we got a chance to talk to others about SF and things to do-a great idea!
Jaspers next door is a must also-gorgeous food, in fact the best burger I had in the two weeks we were in SF, LA and Vegas. Cocktails are lethal tho so watch out the next morning!
Please pass our thanks also onto our town car driver hired for the day on the 10th for us. He took us round SF n showed us the sights plus lots of extra things from films we didn't know. A Jack Nicholson look a like, with a wicked sense of humour....cheers Joe, you made our day! And thanks Serrano, we can't wait to come back!
| 5 | null |
day bia viet
This Hostel was without doubt, the worst I have ever stayed in. The atmosphere was really creepy and conditions were absolutely filthy, toilets on two of the three floors didn't work, taps didn't work and the bathrooms were grimey and literally had dirt covered spiderwebs in the corner! The showers were covere
| 1 | null |
Over priced Poor Quality
The room smelled. I had to buy candles and Febreze. The light in the bathroom did not work and it was not clean. The entire property is old and in need of an upgrade. I would not recommend this hotel and will never stay there again. Our San Antonio weekend was fantastic except for the hotel. Be smart stay someplace else.
| 2 | null |
Family Friendly and Close to Everything
We visited July 6& 7, 2012 with our two children. We were very pleased with the location, size of the room, and the friendly staff. The hop on hop off bus tour ticket office is across the street and convenient to pick up tickets, Times Square is around the corner, and great food can be found on nearby 44th Street, the hotel restaurant, and the nearby Food Emporium. Stay on upper floors if noise is a problem for you. We stayed on 2nd floor just so we could get checked in sooner but we could actually feel and hear the rumbling subway train under the street and any emergency vehicles with sirens on the street. Hardly noticed the first night because we were so tired. We noticed a bit more on the second.
| 5 | null |
Average Hotel with Easy Bus Access
When arriving at Holiday Inn we pulled up in the drive way and waited about 10 minutes to finally figure out that they don't offer valet service. You have to check in first so you can get a parking stub. The room was standard but nice to have a option of "firm" or "soft" pillows. They do offer Bath & Body Works toiletries instead of the cheapy stuff. The room 1703 has a view of Van Ness. The bathroom itself is very basic and needs a remodel. The baggage clerk downstairs was nice and gave us help with accessing the nearest bus stop and telling us alternative routes to getting to Pier 39/Fisherman's Wharf. The 47 bus is the cheapest at $2 per passenger. The room was basic with no frills but a plus is that is was quiet on that floor. I would prefer something a bit nicer but it is easy access to the Opera and Govt. buildings
| 3 | null |
Roaches
Came in from a long flight.The heat was not working. Check in and tried to get some sleep. Well, i was awaken with roaches in my bed. Called front desk around one or two am. Person did not offer anything at all.Took my clothes at first light to have dry clean and went to front desk and asked for a refund. Person did not give and stated i would have to call back on monday, this was saturday on a two day stay. Check out and went to another hotel. Overall bad, hotel, bad service, bad employees, just bad all the trip with this hotel. Not worth the headace.
| 1 | null |
Ugh....
Thankfully, we were only in this hotel for about five hours before catching an early flight from SJC. Nondescript, musty smelling, overall pretty depressing. We won't be back.
| 2 | null |
AWFUL! STAY AWAY!
Horrible and rude service. We booked a non-smoking room and when we got there the room had clearly been smoked in for years. When we tried to discuss this, the office denied anyone had ever smoked in there and told us there was nothing they could do. They also accused us of smoking marijuana in the room. (Do you find it a little ironic that we had issue with a smoke smell and their response to it is to accuse us of a smoke smell?). Very difficult to deal with, the place was extremely dirty as well. Don't even get me started on the stains on the towels, walls, and doors. Ugh.
| 1 | null |
Hotel building shades pool, great in summer, bummer in winter.
This 80's era business hotel is hard to find for a start. It is in a "office park" that is of the poorest design ever. The parking lot is confusing, dangerous, and it is hard to find the hotel even when you are right in front of it! If your car is smaller than a school bus you might want to make sure you have full coverage before driving to the hotel, there are blind corners, obscured stop signs, you will be relieved to pull on to the crazy streets of Phoenix, because this parking lot is like driving in downtown Boston. I was there two nights and almost had three accidents in the lot.
the room was nice enough with two flat screen televisions, the rest of the room was sad 80's and has never been updated.
the pool would have been great, had it been in the sun at all. I went in winter and found that the deep heated pool never got any of the much craved sunlight I wanted on my vacation to the Valley of the Sun. But it was DEEP and clean and warm (getting out in the shade was a problem, very chilly, I stayed in for hours avoiding getting out)
The restaurant was AWESOME!!! We had a steak dish with rice and the whole thing was just good comfort food!
| 3 | null |
Location great, Hotel rubbish
We stayed at this hotel for three nights and would not recommend it to anyone! The location was convenient for the restaurants etc of Union Square and although it was not the most expensive hotel we could have picked, we certainly expected more for our money!
The room was TINY, just about enough room for a double bed! about two foot all around the bed in all directions, a tiny "wardrobe" with only 6 coathangers and no room for your cases! having spent a week in vegas prior to the San Fran trip we had two large cases and these just had to be piled up and the clothes left in them and got out as required!
There was no view out of the window apart from a solid brick wall of the building next to us! which you could actually reach out and touch and no air conditioning. And when we asked if we could pay to meve to a suite or a room with a view, we were told if we wanted a view it would be a MUCH SMALLER room! Good luck with that! A suite was not available!
The reception staff were not helpful in any way and any question asked of them (such as where is the nearest ATM) was met with a blank look and an answer of "not sure" or "dont really know"!!
The lift took an absolute age to arrive whether going up or down and we got used to taking the stairs rather than waiting!
The complimentary breakfast was a buffet in a room 25' by 15' with about 15 tables in, and the breakfast itself was a choice of 3 cereals and toast!
When we go the San Francisco again we will definately NOT be staying in this hotel.
We appreciate we did not spend a fortune, but I would advise anyone travelling to spend an extra $20 or $30 dollars a night for a decent hotel
| 2 | null |
OK for budget travelers
This is the second time I've stayed at this hotel this year. It is conveniently located near I-70 & the major north/south Quebec Street. There's lots of retail, restaurants & recreation nearby. Its management is trying to improve things as evidenced by the lack of really undesirable types loitering nearby, which was a non-threatening nuisance on first visit in January. However, because it is one of the cheapest places around, the generally decent clientele also included poor family travelers who were trying to get all of their day's food for free by sending their kids to the breakfast room to haul back loads of things to the rest of the family (or simply wasting it?) Breakfast includes waffles, toast & juice. Rooms both were spacious & quiet, although not recently updated. Sink & shower valves were ancient & of a type that is very difficult to use because turning water on/off requires pulling very hard on a small knob. WiFi was decent speed.
| 2 | null |
Excellent choice for being close to EpiCenter and next door to Arena
Feels brand new and lobby looks modern and upscale. Just had a basic hotel room (no kitchen), but that was fine for a one-night stop. 2 Queen set up was large enough and apparently the 1 King rooms come with pull-out sofa.
Free hot breakfast was awesome. Made-to-order omelettes with all the fixings. Didn't have time to try gym or pool. Pre-warned from previous reviews that the valet-only parking was tight, I just parked across the street in a public lot for $12 for 24 hours. If you are travelling with family/lots of luggage, you may have to stick with the valet instead. I didn't feel unsafe, but it doesn't appear to be a supervised lot (and it is next to a bus station), so female travellers may want to take note of that.
Easy walk to all the bars, restaurants, etc.
To top it off, paid a great rate from Hotwire. One of the best bang-for-bucks I've seen.
| 5 | null |
The second worst hotel I ever stayed at!
The Internet sucks!! My 3G Iphone from Verizon is faster than their Internet speed!!
It is not my computer because first I tried with two laptops and secondly i'm IT Engineer so believe me their Internet connection sucks!! They should fire the company who install their network and hire someone else ASAP!!
Download speed of 0.51 Mbps
Upload speed of 0.48 Mbps
Also it is not due to usage because i tested this different days, different times even when the hotel was almost empty!
Their TV sucks!! Some old lCD TV that in order to turn it on, you have to try like 10 times! and if you try to turn it off, it might freeze and the red light will flash and in order to reset it "You have to disconnect the power cord"
My land line phone was not working! The phone was not charged and I didn't have dial tone at all!
No central air or even a wall unit AC/HEAT Control.
Everything else...was acceptable. I will make sure everyone I know from the company I work and sends hundreds of people down here to make sure they don't stay at this hotel. We as Engineers need reliable Internet connection!
| 1 | null |
Comfort Inn & Vacations made easy - a RIP OFF; NEVER AGAIN!!!
NEVER AGAIN!!! On April 29, I booked a hotel room with Vacations Made Easy for Comfort Inn Historic Downtown in Philadelphia. They charged me $194 for one night. They also stated that the hotel was supposed to have free parking with microwave and a fridge - only to find out that was'nt true.We didnt have any microwave nor fridge and we had to pay US$24 for parking! what upset me the most was when I found out the rate of the hotel for that day is only $89!!! BIG TIME RIP OFF!I called up vacations made easy and spoke to Jason, one of their agents. He told me he can't do anything about it--he didnt even try. BAD SERVICE FROM VACATIONS MADE EASY - Comfort Inn---IT WILL BE MY FIRST AND LAST...
| 2 | null |
Superb location and staff; moldy rooms
I enjoyed everything about this hotel except that the room reeked of mold. I would have thought it was an isolated incident until I read that many guests have experienced the same thing. That tells me the hotel knows of the problem and isn't fixing it. They stick unknowing guests in these rooms and hope they don't complain.
| 2 | null |
Needs improvement
This hotel is not the place to stay for a night of comfort. Parking garage has abandoned cars(making you sense there is a safety issue), hotel room had mildew on the ceiling, bedspread had burned cigarette marks, towels were falling apart and shower/in room telephone did not work. Would not recommend if you want to rest easy at night.
| 1 | null |
Be aware of extra costs
Nice hotel, very comfy bed, a bit of noise from planes, but we expected that been next to the runway. Nice modern hotel.
However BE AWARE everything costs extra: wifi, parking, breakfast, bottled water. Make sure you check first to see if it is included with the room.
I asked the waitress 3 times if breakfast was complementary and she said yes, we had our buffet breakfast then got presented with a $45 bill. I don't think so. I had them reverse this as the waitress said it was free.
Would not stay here again, even though i liked the room and hotel, i don't like the fact that you get charged for everything extra and the staff were not that friendly either.
| 3 | null |
The Very Definition of TERRIBLE
I recently had the misfortune of having to stay a night at the Hotel Pennsylvania and afterwards I thought long and hard on how to put into words just how terrible this hotel was. I'm afraid my words won't do this abomination in the heart of NYC much justice, but I will do my best.
We arrived at the Hotel Pennsylvania around midnight and were immediately serenaded by the sweet sounds of a thundering jackhammer on the sidewalk right next to the entrance. Once we entered the building, we had to wait in line to check in. This normally isn't an issue except that it took over 40 minutes to check in at 12:00 AM on a Thursday. The receptionist had a very cold demeanor but got us checked in. At this time of night, after a long flight, I could hardly wait to get into my room and lounge on my king size bed and feel the sweet relief of the cold AC. Upon entering the floor which I was staying on, I was smacked in the face by an overwhelming stench of cigarette smoke. I should have taken this as a sign of things to come but I trod onward.
I swung open the door to my room and was taken back in disbelief. Instead of the king size superior room I had reserved, I had been given a double bed and the air conditioning was broken. At this point it was 1 AM and we were too tired to fight it. My wife and I love each other very much but this made for a long, cramped, sleepless, sweaty night.
The next morning when we went to check out we made sure to mention all of this at the reception desk and asked to speak with a manager because of our experience. I was immediately greeted coldly by the manager and told that I was "upgraded" from my king room to a Penn 5000 double bed room. I had no idea it was possible to upgrade from a king bed to a double bed. The tone that was given to my wife and I was very much intended to inform me that I had been done a favor and I had no right to be complaining. I was also made aware that my "upgrade" included a free breakfast, which was of no consolation to me since that was the first I had heard of it and breakfast was long over. I told the manager that none of this had been even mentioned to me upon check in and she responded with nothing more than a shrug and a very smug "sorry".
There were plenty of other customers at the front desk even while we were there that were complaining about how awful the hotel is and being met with the same unconcerned and completely unhelpful tone from the management. The management are outwardly rude and do not hesitate to convey a tone that suggests there is nothing you can do about it and they know it. I would never stay at this hotel again, even if it were free. If you value being treated like a worthwhile human being and sleeping in the room your hard earned money paid for, DO NOT STAY HERE. I have stayed in $50/night Travelodges that had better customer service and nicer rooms than this. I realize the location is fantastic, but the mismanagement of this "hotel" far outweighs the convenience. The only way you will enjoy your stay here is if you are a masochist.
| 1 | null |
Midtown perfection
A must for Midtown, room was up to date, clean and efficient, electrical outlets! great wifi, awesome comfort. On top of that a great bar, and a subterranean hideaway.
Safe, helpful staff, great location as well. HIGHLY recommend.
| 5 | null |
Good, not great.
This is the largest JW Marriott in the world. Knowing this, I was expecting to be wowed by the hotel. I wasn't.
The hotel and complex is large and aesthetically pleasing, but the rooms are seriously lacking. They're just normal hotel rooms. Even as a Marriott Platinum member, we couldn't get a suite or even a corner room. Heck, we couldn't even get a room on one of the top 3 floors. I was rather disappointed to see this. I ran into a friend in the exec lounge who is a gold member and had checked in an hour prior to me and he had been upgraded. Maybe the hotel should hold some of their nicer rooms for their platinum guests instead of giving them away to the first check-ins of the day. Honestly, the room was no different than any standard Marriott room I've stayed in. The bathroom tried to be swanky, but it didn't pull it off.
The exec lounge was very nicely set-up, but the evening hors d'oeuvres didn't do anything for me. I tried a couple of their obviously heated from frozen appetizers and decided to go downstairs to their sports bar to get a decent snack. Maybe that's the point behind it, they serve subpar snacks in the lounge so that people go buy stuff from their other areas. The evening snacks were so bad that we skipped the morning breakfast. As a huge breakfast fan, it's very rare that I'll pass up on a free breakfast, but I just wasn't in the mood to be disappointed again.
We called for a late check-out and were offered noon. That's barely a late check-out at all. They reluctantly offered 12:30 as a thank you for being platinum members. Again, it just rubbed me the wrong way. The service was hit or miss. The valet team was exceptional. I don't think the $32 charge for overnight valet is overpriced... it's actually $3 less than the Conrad. But, the Conrad beats this hotel in just about every area. Their rooms are spectacular. Their lounge is phenomenal, and their service is impeccable. As a HHonors gold member, I'm frequently upgraded at the Conrad but couldn't receive anything other than a standard room as a platinum member at the JW.
Oh well, back to the Conrad for future visits.
| 3 | null |
Small, but new and clean, great location
Pleasant surprise: the room I got was completely new and renovated. Very small though, but on a business trip, alone that's no problem.
Nice bed, clean, nice bathroom, new tv & audio, AC working. What more do you want from a NYC room, where you only will be sleeping. Great location right off Time Square. Not the cheapest of all, but for 10-20 dollars more per night, clean and new.
There was some construction going on in the lobby but that was no bother.
| 4 | null |
BEWARE! This hotel will try to rip you off.
I booked one night at this location this past weekend through Hotwire for a pretty decent price. A few days after checkout, I checked my credit card statement and noticeda charge for $47. Not knowing what this was for, I called the hotel and asked for some clarification. After being shuffled around to three different people, I was told that it was for minibar items. For clarification, I live in hotels 4/5 nights a week as I travel for business and I never once have used anything from a minibar due to the ridiculous prices of the items that are offered.
The employees whom I spoke to were very accusatory and seemed to truly believe that I took these items (a bottle of wine and a bag of nuts according to them). According to the employees I spoke too, I have some kind of big elaborate scheme to stay at hotels, raid the minibar and then proceed to call and say that I didn't actually take anything....right.
The final employee whom I spoke to seemed to have better things to do than help me with my situation, so he took my phone number and said that he would "look into it". I have since called my credit card company and had the charge reversed, but this hotel put me through unnecessary hassle and treated me as though I am a criminal. Needless to say, I will never be staying at this hotel again.
Beware of "4 Star - Boston Common" hotels on Hotwire for unusually low prices.
| 1 | null |
Mainly the location
This hotel has an excellent location on Fisherman's Wharf. The hotel definitely needs some refurbishment especially the wallpaper!! The oudoor fireplaces are really nice and original. The breakfast buffet was good but way overpriced. The staff were good and polite. Again the location is the thing about this hotel.
| 3 | null |
Dirty & Poor Service
The hotel was dirty. Not just old, but dirty. They need to vacuum the rooms, the pub, the common areas the gym. Also they never had enough people at the front desk, if they would have had a concierge then maybe the line at the front desk wouldn't have been so long. I realize I only paid $119 a night but it still should be clean.
The room also smelled bad, like they were using a scent to cover a bad smell.
| 2 | null |
Nice overnight stay
We travel frequently and had an overnight in Philly and a visit at the Philadelphia Museum of Art on Sunday. We really enjoyed the proximity to good restaurants and other attractions. Had a kitchenette in our room which was convenient for a breakfast of bagels and fruit that we brought along. It would have been nice if there was a dishtowel and a couple more wine glasses but overall, we liked the facilities and the service at the front desk.
| 4 | null |
Nice friendly staff
I have just stayed 7 days at the Marcel. The room was a funny shape and I felt claustrophobic. The air conditioning was extremely noisy but without it you couldn't breathe. The staff were excellent, very helpful no complaints there. The shampoos were only filled up once the whole time we were there and the towels were not changed at all. On thanksgiving we decided to eat breakfast in the hotel which was a huge disappointment for 35$ each we got a cold boiled egg, cereal and a few pastries, and white bread, disgusting for that price. This hotel is also quite far from the nearest station, about 10 minutes on the R line and 15 minutes from the station on Broadway/3rd Ave.
| 4 | null |
US Grant is a great place to stay in San Diego
We just returned from San Diego and stayed at the US Grant. This property is part of the Starwood family and is called their Luxury Collection. We stayed on the 10th floor and had a great view of the city. The rooms are nicely appointed with comfortable beds. The bathroom was very nice with marble tile and a glass shower. The little touches of turndown service with slippers on the floor and chocolates on the bed was very nice each night along with the bottles of complimentary water. Everyone from the bellman to the front desk attendant was warm and friendly no matter what time of the day or night. One morning we were returning from our morning run and an employee opened the doors for us and offered us some cold bottled water. He rush to the back room to quickly grab 2 cold bottles. We checked with the front desk each morning to get another breakfast recommendation. Each one they recommended was exactly what we were looking for and so good. The coffee shop in the lobby is only open on the weekends but be sure to stop in and get a coffee which they hand brew from one of their 7 different beans they ground fresh based on you selection. It was one of the best cups of coffee I had ever had. One thing to know is the room is equipped with a refrigerator however it is fully stocked so if you want your own fridge be sure to request one upon check-in as they have a limited amount. Not too worry if they do run out just ask them to empty the mini bar for you so you can use the one in your room and they will do that quickly and with a smile.
The location of the hotel is perfectly situated to the Marina as well as the Gaslamp district. You can walk everywhere however there is public transportation as well as cabs readily available if you are not up for the walks.
Be sure even if you don’t stay here to stop in and read the sign on the wall at the Grant Grill Restaurant titled “Men Only Until 3:00 p.m.”
| 4 | null |
Good Location
Arrived early for our check in to find our rooms were ready, which was a huge plus, the reception staff were friendly and helpful. After just having been in a larger hotel in Vegas we found the rooms at the Chancellor to be small but perfectly formed. There was always free coffee water biscuits and fruit available in reception which was a nice touch. If you like being in City Centre's this is a great choice, the cable cars (give them a go they're great) .and buses run regularly right outside the hotel and Macey's is just across the road. This is a great hotel, but if we were to go back to San Francisco we would probably stay nearer Fisherman's Wharf area, that's just our personal choice. We had a lovely meal at Sears Restaurant (right next door to the hotel), the food was beautiful. We loved it at Fisherman's Wharf around Pier 39, pay a visit to the Tikki Bar, the views are brilliant and take a trip on the Rocket round the bay, it's great fun, Alcatraz is a must do, but book up in advance,
| 4 | null |
Great for a Redsox game, nothing else
Right down the street from the Green Monstah! Great for a game. Little else did we like. Room was big but nothing really in it. Had room 512. Overlooked Fenway. tv was a small tube tv. Table it sat on looked like something I sent to Goodwill 10 years prior. No dresser for clothes. Nothing in bathroom to put anything on. Had to pile all our stuff on the tube ledge. Lots of people begging out front door. labryth hallways.
| 2 | null |
DON'T KEEP THEIR PROMISE
My wife and I showed up for a reservation and the reception wouldn't let us check in with just my ID because my wife forgot her ID at home. She promises that Cecil hotel wouldn't charge “no show” fee through booking.com. Yet! they did. I contacted their book keeping department and again promised to talk to the reception that night and will call me back. Never did. I called the book keeping department, left message and no reply. How can they do business if they can’t keep their words!!!
| 1 | null |
Classy Joint on the Gold Coast
Waldorf/Astoria (now part of the Hilton Group) took over management of this hotel about 5 months ago. Previously it was the Elysian Hotel, which is the name we needed to use for the cab drivers to find it. It is perfectly located just off Rush Street near the north end of Michigan Avenue. While it is on the pricey side as you expect, the facility and service live up to the expectations you have from the Waldorf Brand.
Unlike their other properties--and a nod to the previous ownership--the hotel style is on the "moderne" side, with minimalistic decor in the lobby and modern furnishings throughout (Some of which still bear the Elysian nameplate). Having said that, it is still very, very elegant, tasteful, and worthy of the name. The rooms are generous, secure, clean,and very well appointed. But what stands out is the service. Just as in the very best of restaurants, the service was there when you needed it, and invisible when you didn't. I don't know how they did it, but everyone, from the doorman to the concierge, called me by name. Cabs appeared like magic, doors opened, chambermaid service was perfect. The only disappointment--couldn't get a spa appointment on short notice, but that was my fault for not planning ahead. There is really nothing I can stay critically about our stay and will definitely go back next time I am in Chicago.
Finally,one nice touch which I wish other high end hotles would adopt: There is no tipping or expectation of tipping, and the hotel does not charge for nickle-and-dime extras like internet access.
| 5 | null |
Good location if working on Wall Street - otherwise, stay away
I am a business traveler and go to NYC nearly every week and have stayed at this hotel 5 times. I'm finally done with it!
First stay, the television and HD connection didn't work and the shower door was missing the plastic (?) to seal the water from seeping out. Soaking wet floor as a result. Second stay, cold shower. Third stay, so many tourists that pack the tiny restaurant for their "free breakfast buffet" that I could barely move. Also, they ran out of eggs. As a business traveler I truly don't have the time or patience to fight for a mediocre buffet. I've let my free coupons go unused and would much rather hit up a local place on my way to the office.
The elevators are a nightmare. As a result, I request a room on a low floor so I can take the stairs. However even the stairs are not always your best bet! The stairwell is incredibly narrow - so narrow that two people could not possibly fit.
The staff is friendly and it's a convenient location, but that is all this place has going for it.
| 1 | null |
Rich History - Modern Hip Rooms
What an amazing little gem of a place!
Found this place on a whim - had no reservations and got a decent rate.
This is another fine example of how an older hotel is revamped into something hip & new!
Each room is decorated with an eye for design & detail. Very clean & modern.
The hotel has a way cool glittery elevator too.. Everything is done right here!
Staff was very helpful. If you are there to sleep, make sure to opt for a room not directly over the pool. If you're a history buff, you'll appreciate reading about the history of this hotel which is documented on the wall, just between the lobby and bar.
Restaurant has great food too.
Convenient location if you need to be close to the airport.
| 4 | null |
Great location for the Capitol and National Mall
We didn't actually choose this hotel. My husband had a conference, so we stayed where the conference was being held. It turned out to be a wonderful location for sightseeing. Very nice rooms, beautiful lobby...really nice door people. We'd stay here again without a second thought
| 4 | null |
Beautiful hotel
The Palmer House Hilton is a beautiful hotel in a great location. The lobby is breath taking and offers a couple different bars, including Potters Lounge, which are classy.
The rooms are very clean and comfortable. I found ours to be a good size. One thing I loved about the bathroom is it had a long shelf added to provide counter space. I am big on counter space in bathrooms. Also, though the shower was large, and it took super human strength to turn it on, it has a very deep tub which I imagine is great for baths. The beds were comfortable, had a good number of pillows on them. The Wi-fi was fast considering how big the hotel is. Our room also had two closets, so plenty of storage space.
Housekeeping was great and always prompt. A kooky thing, they still dress in the old school black and white maids uniforms. The black dress with the white apron. One day we were out literally just for an hour and a half, and by the time I came back, the room was already serviced. The hotel smelled really nice everywhere we went.
I received great customer service from Tracey at the consierge desk. She cut off the pesky clothes hanger straps from my dress and gave us a couple free passes to different venues. She was very smiley and very nice.
Room service was very fast, which I was not expecting since the hotel is again, very large. 20 minutes and we had our food, which was good and the man who delivered it had good customer service as well.
Overall, it was a very nice stay.
| 4 | null |
Not worth what I paid
Overall, this hotel is nice. But, hardly worth the $200 a night I paid on a recent one night trip over to the Houston area for a football game. I had high hopes to stay at the visiting team hotel to truly make it a fan experience. I called numerous hotels who told me to check with the Hilton Americas. I eventually spoke with the hotel manager who explained they are a "preferred NFL team hotel". While I understand they can not tell me who is staying at the hotel, they can certainly tell me who isn't, and they had no problem mentioning that the "Home team" was staying and The Rolling Stones stayed just a week prior. Unfortunately, my team was not staying at this hotel and I was suckered into thinking they were.
The staff was not very knowledgeable about the surrounding area. My wife and I were looking for lunch and led on a wild goose chase trying to find a simple quick meal. There really is not any places to eat (outside of paying hotel prices) with-in about 3-4 blocks.
Also, for the football game, we were told the metro rail would be the best way to take the cheapest trip to the stadium. The concierge failed to mentioned to us, it is a free ride to and from on game days. Something a random stranger had to tell us after we paid for tickets to and from.
While I found the bed comfortable, the pillow left little to be desired. I simply could not get comfortable as it was like sleeping with my head on a rock. Also, note that the thermostat does not have a "fan on" setting. So, its hard to drown out noise from the hallway. I was startled awake numerous times with people coming and going in the hallway.
Also worth noting, the ice machine on our floor was broken. Not all that big of a deal, but when you pay over $200 for a nights stay you expect things like that to work.
I can honestly say, I feel ripped off. From the attempted fan experience to the broken ice maker. I wish I would have saved myself $150 bucks and stayed somewhere with a free breakfast and free parking.
| 3 | null |
All the Basics
I really like staying at Sheraton Suites (why aren't there more of them) when I need a no-frills, but decently appointed, spacious room. My family stayed at this hotel twice this summer for several days each time. Having the suite worked out well. On the second stay, we found the room had not been cleaned properly and the hotel relocated us to another room. Inconvenient, but they were accommodating. The bell staff was outstanding and timely in helping us with luggage. This hotel has an Omaha Steakhouse as its only restaurant. Not very inviting. We did not go, particularly with the Galleria and its surrounding restaurants and shops close by.
| 3 | null |
Classy, great night's sleep
This hotel is right in the heart of downtown Indianapolis. The front desk staff was exceptionally helpful. The feature was the room quality - cleanliness and quiet. An excellent night's rest! I was travelling for business, but I would stay there again for vacation as well.
| 5 | null |
Ideal location
Nice 4-star hotel in middle of the shopping area - Apple Store, Abercrombie&Fitch, Neiman Marcus... Cable car near by. Everything nice, clean and working. We especially appreciated the complimentary bicycles.
| 4 | null |
Crowne JOKE
This hotel was the worse place I have ever stayed. First, when I checked in guest services failed to activate or even tell me about the key card for the parking garage. Upon leaving the garage, I had to pay $41.00 when I thought the charge was $23.00 a day (which is outrageous and not worth it because there is no security). When I returned I went to guest services and was told "oh they forgot to activate your card to get out of the garage". I was staying three nights but they had checked me out on the second night. When I called down to guest services to let them know I was staying three nights, the girl put me on hold and was very rude. The room was dirty and the mattress had nasty yellow stains. Cleaning services never removed it and left folded in the corner. The elevators were slow or not working half the time. The hotel is outdated and really needs some work. No mircowave, fridge or safe in the room. The worse part of it all, is when I arrived home and checked my account they had charges on there that I didn't authorize. When I called to asked about the charges, they did not know what I was talking about, in fact, the girl in accounting got very ugly with me and told me to call my bank. She kept telling me that it must have been money that I took out of the ATM machine which I kept telling her it wasn't. I had $724 unauthorized charges and all they could tell me was call my bank. Finally, accounting figured out what the problem was, when I was being checked in, guest services never closed out my account and charges from another guest was being charged on my card. I have yet to get fully refunded on my money. I have called several times and left messages and no one will return my call. The managers could have cared less regarding my concerns. DON'T STAY HERE!
| 1 | null |
Incredible lack of service
My wife and I stayed for three nights last week. The Sheraton was chosen since it was the hotel suggested for our school reunion. The hotel experience was very disappointing. By far the biggest problem is that they did not send anyone to make up our room. The first morning we left at about 9:30, returned around 5:30 and nothing had been done. So we called and they made up the room while we were at dinner. The second morning we left again around 9:00 and returned late afternoon. Again, the room was not made up. We decided to test them to see if they simply planned to make up the room while we were out for dinner. We returned and the room was not made up. We checked out on the third morning. I hope the next guests found a made up room. There were other flaws: the room was tiny, the group rate of $289/night seemed high for a tiny room on a group rate, the TV service was antiquated (and no TV channel guide), the concierge at the front desk took a 20 minute break at 6:00pm (which is prime time for this service), etc. I know you can do a lot better all over Boston.
| 1 | null |
1st Choice, Always Marriott!
This stay was nothing less than exceptional. From the greeting, to the early check in, to the complementary breakfast everything was wonderful. Staff was very helpful in helping to suggest great restaurants as well as call ahead for transportation to restaurants and the airport. Would 100% choose this location on my next trip!!
| 5 | null |
embassy suites san diego not a 4 rating
Currently staying at the Embassy Suites San Diego. Mixed review at this point. On check in I asked the desk clerk if my Honors Points number showed. She stated no and did not offer to look the account up and credit. Minor point, but as there was only me to deal with this, it should have been taken care of. I will go down toward the end of my stay and give my account number.
This is the second day of our stay...arrived on Thurs and will leave the following Wednesday. It's 2:30 pm and the room has not been cleaned. At almost $300 for this room, you'd think they would get to it without my calling the desk. I called the desk and am waiting. I need to shower, etc., before another meeting.
Breakfast is good.
| 3 | null |
Kudos from an "Oldster"
I am not a wealthy woman, I do not have business accounts , so this hotel selection was a definite reach. Turning 60 deserved a celebration but when trying to book online for only one night, a Saturday, Christmas Season, the site displayed no vacancies. I decided to call the hotel directly hoping they could accommodate. The agent was delightful and yes, did find us a room. We were greeted warmly by the doorman who assisted with the luggage and directed us to check in. We were a little early but the young women at the desk knew it was my birthday . They upgraded our room to an exquisite suite , dining area, luxurious amenities, and surrounded by extraordinary pieces of art. Delicious cupcakes arrived with Birthday greetings. The Rose Bar, Terrace were both wonderful. People, from every aspect of service within this hotel ,were polite , warm and made this celebration an unforgettable event. Thank you Gramercy Park Hotel for your kindness.
| 5 | null |
A very nice place to stay...even if I would not want to live there!!(Dallas that is)
Stayed in the Hilton Anatole for 3 nights a couple of weeks ago. Overall was very satisfied with the stay. Nice clean place, lots of room, lots of parking. One word of warning. Make sure you don't get stuck in an inside room in the tower. They put a "window" into the hallway, I suppose so you won't feel so closed in. The problem is, its a window into the hallway! You hear everything and everyone coming and going!! And to top it off, you are right beside the elevators. I usually ask for a quiet room but didn't think about it seeing that it was a Hilton.....my mistake! We got into the room and imediately knew it was not going to work. Way to noisy for this country boy. I called the front desk and was told by a very courteous female voice that they were all sold out for the night but she would see what she could do for the following night. At that point we decided to grin and bear it. A little later however I was talking to a friend as he checked in and a very friendly, helpful and polite customer service representative behind the counter. His name was Ishtyaq and he mentioned he would look into it as soon as he finished with my friend. Wellllla little bit later he said that he thought he had found something that would help, a very quiet area of the hotel that he was sure I would be satisfied with. I thanked him and headed up to move my wife and myself to the new room. Turned out it was a corner room, a junior suite even. Our stay was transformed from what was more than likely going to be terrible, to what I might say was one of the best hotel stays that we have ever had. And we do alot of staying. I have been a Hilton honors member for several years and always try to stay at a Hilton Family property. But I will honestly say that I have never felt more "Honored". Ishtyaq, a heartfelt thanks from us. I only hope that the Hilton people recognize this young mans "talent" for dealing with people and put him it will best work for them and him. And I hope people from Dallas will forgive my tongue in cheek quip about not wanting to live there. Just a few too many cars and a few too many people for me!
| 5 | null |
Front Desk
Always stay here during my trips to Seattle (about twice a year). I've been a Marriott Platinum member for 4 years now. They almost always upgrade me to a corner suite. Rachel at the front desk was very nice. Although did not get the upgrade this time due to availability, she provided breakfast vouchers for the week-end. During Memorial Day, Chuck from the front desk sent up some cheesecake becuase the lounge was closed & I told him I had a sweet tooth. Getting this upgrade, although received very often here for me, is quite difficult at several other Marriott's I normally stay at. So a very big thank you to the Renaissance Seattle staff! You will always have a repeat customer here.
Fahmeed
Fahmeed
| 5 | null |
Great place to stay
Clean large rooms.Happy hour -Free. Very nice breakfast -FREE. I dont know how they do it. Staff friendly. Great location for us. Wifi slow. But other than that it was just great. A very good value for the money.
| 5 | null |
Just okay
Said on a business trip so the room expense was reimbursed. The lobby was very nice and staff helpful. The rooms were small which is to be expected in the city. The bathroom could have been cleaner. The room could use some updating, it looks a little old and worn.
Very convient and safe location.
Was okay especially if you are able to get a great deal, but otherwise wouldn't be my first choice for my next trip.
| 3 | null |
Amazing People Work There!
From the moment I set foot in the Westin San Diego, everyone was SO INCREDIBLY NICE I couldn't believe it ... Seriously, efficiency and kindness must be job requirements there because you just don't get that everywhere.
In fact, it's a rarity! From the moment I checked in, Gentle was at the front desk and helped me feel at ease. Then when my bill was sent to the wrong email address, I called the hotel and she answered. She is so gracious and efficient, I just had to write a review.
She set the bar, and the tone. From the room service coordinator to the security guard and concierge ... these people are total pros. When you travel, stuff happens. It's how the staff deals with what happens that makes or breaks your stay.
Although there were a few minor bumps in the road, they totally won me over! Clean rooms, great value and geniunely nice people! Who wouldn't want to come back??
I highly recommend the Westin.
| 5 | null |
Perfection
From start to finish Night Hotel delivered in every aspect. Great staff, ambiance, and overall service. I stay at hotels frequently for work and I must say anytime I'm in NYC, Night Hotel will be my first choice! Night Hotel delivers modern standards of what a hotel should be.
| 5 | null |
Never again
Without a doubt the worst hotel we have ever stayed at for the money. At $400 per night we expected something a little better than a Motel 6. Having just come from the Ritz Carlton in Laguna Beach (which was cheaper) we were completely let down. The room was OK but the bathroom was disgusting. We couldn't wait to leave. We voiced our displeasure to the manager who informed us that because we booked through Expedia there was nothing they could do for us, beware of this . Expedia was absolutely no help when i contacted them upon our arrival. I will never use Expedia again nor recommend this hotel. You are far better off booking directly with a hotel
| 1 | null |
Your better off sleeping in your car!
My friends and I went to a "Chargers" football game and wanted something affordable but decent place to stay the night. The first red flag was while checking in the lobby was full of people complaining about the motel. This lady standing behind me said, "If your checking in your better off sleeping in the car!" I laughed and thought "well how bad can it possibly be." Man was I wrong!!!!
When we walked into our room it smelled so bad as if it had not been cleaned for days. I went to turn on the AC and it was broken. I called the front desk to see if they had anyone available to come check out our AC. The front desk employee said in the rudest tone "NOPE." I then asked if I can be changed to a different room and he said "NOPE we are sold out." I asked if I could talk to a manager and he again replied with "NOPE." I became so annoyed I asked him if their was anyone else I could speak to. He replied with "Look if your not satisfied with the service you are more than welcome to come check out," and he hung up on me. I was speechless! I couldn't believe it.
As we were leaving we couldn't take the elevator because someone had spilled soda all over the floor and no one had came to clean it up. As I got into my car there were a bunch of thugs hanging out on the stairway bringing tall cans of beer. I felt like I was leaving the projects of Los Angeles!!!! This was an absolute nightmare!!!
| 1 | null |
Stranded at Airport
I was on standby from Chicago and was bumped from the last flight to New Orleans. It was 10:00 PM and the next flight was at 6:00 AM. I was stranded for the night. I called several "reasonably priced" hotels but none could pick me up at that time.
When I called TravelLodge, I was told that they would come to pick me up within 5 minutes and they did. When I explained that I needed to gert back to the airport at 4:00 AM, they said that was not a problem.
The room was clean and comfortable. I received a wake-up call at 3:30 AM and a driver was waiting for me when I went to the front desk. I was back at the airport at 4:00 AM and caought he 6:00 AM flight..
I could not ask for better service.
| 5 | null |
Poor Service, small room and internet charges
We were not impressed. The room was small, the air conditioning very noisy, the staff behind reception were surly and were incapable of printing out our boarding passes despite several attempts and what is worst THEY CHARGE FOR INTERNET ACCESS. This is disgraceful and why dropped the rating from below average to terrible.
| 1 | null |
Never Again
Booked for 3 night stay. hotel looked great online. Asked for a King bed due to the fact that I am 6'4" - booked in September. Arrived from LGA, very friendly staff, nice lobby. Went to our King suite - very, very nice, until we tried to look out the windows. All 3 were boarded up with plywood and 2x4s. Went down to the lobby, they apologised, said they had "forgotten" to block the room as the windows were boarded up due to exterior maintenance. Would be happy to put us in a queen room, as that was all that they had left, no more kings, too bad, that's they way it is. The room was barely wider than the queen bed it held, maybe 1/2 again as long. The bathroom tiles looked mouldy and dirty. The ceiling was below 7 ft in some places for at least 1/2 the room due to the heating. Had to fight for floor space for our suitcases. The front panel of the room safe was falling off, though functional. Looked out the 2 windows and were looking at building next door, less than 10 ft away. Every morning construction woke us up at 7. Wouldn't give us a rebate because "all of their rooms are standard rooms" no matter the size and thus were the same price (?????). This is what they told our travel agent at least. Will never stay there again. Expected more from a Hilton Hotel.
| 2 | null |
clean , spacious rooms
Clean, spacious rooms in a deteriorasting neighborhood, Helpful, corteous desk staff, Lots of explicit extra rules on arrival ( $20 extra if a second person stays in your room; major hold placed on your credit card, maybe a dozen such even for prepaid ooms) No common area to speak of. Parking but I didn't use it. Appealing decor based on calebs of the hippie era. Excellent pastries & coffee for breakfast. I'd stay there again. Twenty minutes walk to the convention center. Ten minutes walk to the BART. Management seems to be doing its best , given the neighborhood
| 3 | null |
Outstanding Hotel with Five Star Service
This is a truly outstanding Hilton Garden Inn. Our room looked exactly like what is shown in the photo. It was nicely updated with very nice furnishings. The room was also very clean and comfortable. The television had over 50 cable channels, which is rare for many hotels these days. Although the location is very close to the airport, noise from the airport is not an issue. The hotel is beside a lovely canal where folks can walk or bike. This is about the only water we saw in Arizona. Where this hotel truly stands out is with its staff. They are most helpful and friendly. The airport shuttle driver picked us up with 10 minutes of our call to the hotel advising of our arrival. He gave us bottled water when he picked us up at the airport -- a nice touch in the Phoenix heat. HHonors vouchers for water were also provided by the front desk at check in. The front desk staff were friendly and helpful. Jolene (Lura), in particular, stood out and was most outstanding. She went out of her way to help and to make us feel comfortable. We noticed her interactions with other quests were very also warm, calming, and professional. In all of our travels, we have never encountered a nicer, more helpful front desk representative than Lura. Because of her and the overall condition and comfort of the hotel, we will continue to stay here during future trips even if the hotel charges more than what we paid on this trip. You won't find a more comfortable or better quality hotel for the money, and you certainly won't find a more helpful or friendly hotel staff. Lura and all of the staff that we interacted with really know how to treat travelers right. The extra touches and five star service really make this hotel stand out.
| 5 | null |
Clean, peaceful and great stay!
Rooms were clean,air conditioner worked well,the maid service very good,location perfect for our needs. The staff was very helpful, and professional. Again, staff was really helpful. Has a great location. Look forward to another stay soon.
| 5 | null |
4-star minus 4=big fat ZERO!
My family and I stayed at the Hyatt on Wacker Dr. on March 27, 2012. We were excited about the great price we got for your 4-star hotel through priceline. Unfortunately, we were not impressed. In the past, we have stayed at the Hyatt in downtown San Diego for spring break on the Marina, but chose to stay closer to home this year. The room was not clean to our standards when we arrived, even though we paid for an upgrade. We asked for it to be cleaned while we were sight seeing and were assured it would be looked after. Upon our return, nothing had been moved in the room to re-clean including the tea my sons had made prior to our excursion so I can only assume, it wasn't even checked as promised. We only had 3 towels for the 4 of us and had to call for more. They were promptly delivered but room service took 40 + minutes to deliver us a knife and corkscrew we essentially paid for because we felt compelled to tip even though we had to call and ask for it twice! The curtains were dirty and frayed by the vacuuming, the bed skirt had a foreign stain on it, the honor bar/fridge was gouged and dirty, too! The mirror was dirty and the beds appeared to have been jumped on - not neat and tidy at all....There were boxes of trash in the hall and an old refrigerator or two as well. Very disappointing to say the least. I have buyer's remorse and wish we had just taken the train home and stayed in our own beds! We were compensated for our upgrade - $20.00 but given the price of parking, taxes, and etc. at this point I wouldn't recommend this Hyatt to anyone. My husband travels and uses his Hyatt business travel points quite often and also expected better from your 4-star hotel.
I felt compelled to let you know how unhappy we were with your facility.
| 1 | null |
A Real Downtown Find
This is truly a great location and a gem of a hotel. This hotel will meet all your expectations. The service is fine. The rooms are fine. There are minor glitches like running out of umbrellas. Hey!I It's NYC, You can always pick up one on the street for a few bucks. I don't know what the bad review people were expecting, but this is a superior NYC hotel.
| 4 | null |
Thought I would give it a try, and was sadly disappointed.
The Milford had been on my radar for places to stay for a while, mainly because of location. It is centrally located, but for what I paid for the room, which was renovated, and tiny, by anyone's standards, I would not stay here again. Not good value, by any means. Chaos greeted us as we entered the ground floor, and figured out where the front desk was (one floor Up). The baggage room is right at the main doorway, where everyone is congregating, making it difficult to come in and go out. Our options were to walk up a flight of stairs, or take the one lone elevator up to the front desk area. The rooms may have been renovated, but the rest of the place is in disarray. Rather than have computers to use on the ground floor, why not have someone there to help check you in and out, or at least guide you. We lined up to talk to the concierge, who instructed us to go up one floor, then lined up to check in on the first floor at the front desk. Staff were not hospitable, considering it is their trade. Bad first impressions. I take exception as to being asked for a tip upfront, and that is what happened in the baggage check room. Disappointing.
Rooms are ti-ny, single file only. I don't know how four people could ever stay in a room with two beds? Bathroom could have been a bit cleaner, ie) don't think light switch or inside of barn door had ever been wiped down. Yuck. Obviously some leak issues on the ceiling that had never been properly plastered and painted. Tired looking renovations already. Noisy heating system.
It looked like many tour groups were going through there. Tour groups generally pick high end and low end. I'll let you be the judge as to what I thought this was.
| 2 | null |
Disappointing
I don't write reviews often, but on this occasion I thought it was appropriate.
My husband and I stayed here for one night in June 2012. We had purchased our accommodation through Qantas Airways and our booking included complimentary breakfast. Our hotel voucher stated this in writing. We received our complimentary breakfast coupons from the front desk and used them the following morning before continuing on with our trip.
The Hilton later charged our credit card for breakfast. I contacted them via their website and did not receive a response. I disputed the transactions through my credit card provider but Hilton insisted our booking did not include complimentary breakfast...
Unfortunately this was a disappointing end to an otherwise awesome holiday. Just won't be staying at this Hilton ever again!
| 1 | null |
Qualify, clean, affordable
This hotel has a great location-close to major freeway. Restaurants are around. Hotel is very neat and clean. Staffs are polite, nice, and very helful. Price is affordable-value... I will comeback!!
| 5 | null |
Hotel Beacon Review, UWS NYC
Great location, wonderful rooms - great size for the city. Wish they had loyalty reward program as we plan to stay there 5- 6 times a year for the next three years. Having kitchenette with Fairway Market and it's great food right across the street is very convenient and helps to keep costs down.
| 4 | null |
Good location - but lots of rough edges
I stayed with my family the week of March 11 and was looking forward to it initially. The property has a great location right on the bay overlooking the Midway and the staff was really good with information and even a call from the concierge before we arrived. Once there though it was another matter. The bathroom sink had a faucet issue and housekeeping didn't follow up to mop the floor afterward. Called the front desk, was told they would send someone up in 10, an hour later gave up and threw towels down to bathe the kid and called to cancel - 20 min later housekeeping shows up as I'm putting the kid to bed. Next up - hot water. It frequently went cold when taking a shower at night. Got a letter claiming they were replacing the boiler but the next day my wife got 'frosted' 3 times during her shower. Even the famous breakfast was messedup - every other day got a runny omlet.
Finally please be warned they require a $29/day valet and there is no airport shuttle service despite close proximity to the airport.
All that said though they do have a good location and the Embassy chain as a whole is usually much better than this.
| 3 | null |
Basic Hotel
It wasn't worth the money to me. The lobby and bar does have a sleek and modern decor, but the rooms are extremely small. It reminded me of a college dorm, but smaller. I guess, it's suppose to be european style. The staff was friendly. The free hotel shuttle never came but he hotel reimbursed me for the cab ride. Overall, I'd only stay here again if the room was under $100. I paid $169 and I feel that was overpriced.
| 3 | null |
Don't stay at the Hyatt Regency Phoenix
I stayed at the Hyatt Regency Phoenix for two nights to attend a conference. I had paid extra for the business package. My room was tiny, and the window faced a wall. The linens on the bed were old with large holes. Someone used the ironing board as their dinner table, and it was soaked in chicken grease. The hair dryer only blows cold air. The room's thermostat was set on 69 degrees, and wouldn't change. The walls of my room were so thin, I could hear the person in the next room SNEEZE! The large convention of high school students prevented any guests from sleeping through the night. Each time I got on the elevator, all of the buttons had been pressed.
| 1 | null |
Bare Minimum!
Opened door into the room and it looked like we were in the bathroom. Door had no stop and opened into a mirrored closet door. Thankfully it did not break. Old, dirty carpet, Bed looked fine. No microwave, refrigerator, coffee, or breakfast included. Over priced for what you get. At check in they did not want us before 4 pm. Won't stay here again.
| 2 | null |
Simply Bad Costumer Service and a bunch of I’m sorry but we cant fix our mistake
This hotel is next to a fire station, who works overtime at night. My room was on the 7th floor and I think they would go out with their sirens blaring about every two hours all night long.
Furthermore watch out if you need to make changes to your reservations. If you book something and you call back to add any additional days its best to make a new reservation because if the agent makes a mistake they can instantly sell your original reservation to someone else and you will be a--- out. With noting but an I’m sorry for the mistake from them.
| 1 | null |
Great business hotel
The Revere has a great location. It is within easy walking distance to either Boylston or Arlington 'T' stations and is a block from the picturesque Boston Commons. Hertz is a half-block away. There are great restaurants nearby.
The hotel doesn't look great from the outside but the lobby creates a great first impression. The rooms are bright, large and well appointed. Wi-fi is fast and free. Each room has a balcony and the full length windows keep the room bright and cheery. The beds were comfortable but I did have an issue with noisy air-conditioning.
The gym is smallish but all the equipment works. It fronts an indoor pool and is great for an early workout. There is a huge rooftop area outside the pool that one can chill at.
I've stayed at the Westin at Copley Square before but enjoyed this stay more.
| 4 | null |
A newly renovated dump
Despite recent renovations the sink backs up and drains slowly, the toilet drains slowly,
and the bath tub grout is mouldy. The desk chair seat is stained.
I'm here after surgery at the UTSW Med Center and can't deal with other people's dirt.
The lobby/atrium is all hard surfaces which forms a huge noisy echo chamber.
Other Embassy's have lots of plants or carpeting and not tile to avoid this feature of their atrium design.
Front desk is poorly trained, had no idea how to identify a "quiet room".
I had forgotten a razor, they didn't have a comp package at front desk but she said sh'd send one up while I got dinner.
After dinner went up to room. No razor.
Called down and got "Oh yeah. I asked, but we don't have any. You can buy in the Sweet Shop off the lobby."
Maybe she could have left me a message on the room phone so I didn't have to ask again?
Or just comp'd it and sent it up? The money isn't the issue, poor training and poor service is.
If she had said they were for sale in Sweet Shop when I first asked I would have bought one.
I'm a Hilton Honors club member, have spent around 14 nights at Hiltons in past year.
But not a gold or platinum level, so they clip also clip you $9.19/day for WIFI. Ridiculous.
I was going to stay three nights, I spent one and moved out the next morning.
This place is a loud, noisy, rude, expensive, dump.
Stay elsewhere, like the Homewood Suites just up the road.
That's what I did, it was great.
| 1 | null |
Grimy Hotel
We stayed here for a quick overnight trip. It was okay. The rooms need a complete clean-down. Everything was pretty grimy and dirty feeling. Carpets need to be replace, they have stains everywhere. Walls had writing and scuff marks on them. Sinks needed new sealant around the base. Bed were like sleeping on springs and We didn't feel comfortable enough using the blankets. Bathrooms were tiny, but thankfully the showers had good hot water. Would not choose to stay again.
| 2 | null |
Staff members friendly and helpful.
All staff members at the Wild Oak Ranch were friendly and helpful. Our room was comfortable and we were able to enjoy a week of relaxation despite the construction noise from nearby properties. One problem that we did encounter involved internet access in our room - there was an apparent technical issue that was never resolved during our stay. Consequently, my husband was not able to work on a project required by his employer. Although the media room was available, only one of the two computers was working and could not be dominated for extended periods of time.
The activities information was not communicated clearly as we discovered (by accident) that one of the calendars was for the nearby Hill Country Hyatt resort. The Wild Oak did provide a shuttle service to that facility, but we were concerned about allowing our grand kids (preteens) to go it alone, It would also be beneficial if information outlining nearby dining and grocery options was made available. We dined at J.B.'s and snacked at the Ice House, but information about nearby options would have been welcomed.
By the way, our grand kids were told that they could not come down the pool slide head first - a policy we understand and agree with, however, no staff member was at the top of the slide to monitor this. We observed numerous kids sliding down head first and nearly crashing into others in the pool - this is an accident waiting to happen. Parking was also problematic forcing several guests to park in Fire Zones.
One final note...the sliding glass door leading to the balcony (Room 6183) did not lock and was only secured by a lightweight aluminum rod. Slight inconveniences notwithstanding, the facility is well kept and provides two pool options in which to relax and cool off.
| 5 | null |
Great hotel!
Great location, very close to Times Square and Central Park. Nice, spacious, comfortable rooms. Helpful staff. Breakfast is decent, the lines can get very long at peak times, so best to come early or a bit late.
The room walls are, I presume, of typical standard, but sometimes you can hear other guests. I guess this hotel is very popular with tourists and holidaymakers, and I got woken up one night by the couple in the adjoining room having a "really" good time.
Overall, a very nice hotel, deserves its high rating.
| 5 | null |
Lancaster review
The black woman that ran the front desk was HORRIBLY rude. The smell of the sewage is getting worse. I will not stay there again until you get that smell contained and it smells healthy.
| 2 | null |
Good location... decent rooms... some weird stuff too
OK The hotel does have a good location, just adjacent to several theaters, plenty of bars and restaurants within a 5 minute walk so if that's what you're looking for this works.
However the hotel has no restaurant (although there clearly is a sign where one likely used to be) but the breakfast room is adequate (although $25 for a continental breakfast is a little much). There is a bar in the lobby, but you can't get food there and you can't charge drinks to your room (big downer). The service is very friendly and helpful, the common areas are all clean.
The rooms are small, but clean enough, definitely "lived-in" but still clean and safe.
The lack of room service is a downer but if you don't mind hunting for your own food (plenty around) this hotel will work for you.
| 3 | null |
Not worth it
I'll start out with the positives: nice employees, excellent location.
Yeah, that's it.
We went for Valentine's Day (random hotel stays are awesome) and paid entirely too much despite being a HHonors Gold member. It was cool though because I got upgraded to a "high floor, city view" room. What they neglected to mention is that the city view means a view of Tufts Medical Center. The hotel's location is so central to everything (T, the Common, theatre district, and Chinatown) that I figured a city view would be great. Live and learn, eh?
Anyway, the building itself is also kind of run down. I've stayed at Doubletrees before and they are all pretty nice and updated/modern. This one was still rocking furniture that looked like it came from a Red Roof Inn in 1996. The desk chair was brand new but everything else could have come from a random assortment of hotel rooms over the past decade. Nothing matched and it was all pretty old.
Another pro would be that they gave out little gift bags to couples for Valentine's Day. Ours had an apple and some Swedish Fish. I guess that is more of a con though, isn't it? Who in their right mind likes Swedish Fish? Gross.
I'll stay somewhere else next time.
| 2 | null |
N/A
The bar was never open in the lobby. I was charged twice for my stay. Other than that the location was good for what we were doing.
| 3 | null |
Disgusting bathrooms!
Oh, yuck. We were booked here through a USAirways voucher late on a Sunday night. The first room had a plugged toilet - fortunately I noticed it before I attempted to use it! The next room had a dirty, chipping whirlpool tub that was stained - we just couldn't even use the shower. At 2:00 a.m., I killed a spider the size of a half dollar in the awful bathroom.
The website says this hotel has been renovated - WHAT??!!!
| 1 | null |
Amazing place to stay
The service at the hotel is wonderful from the front desk to each individual I spoke with! We booked two rooms and both were terrific! Don't hesitate to stay here! Great location! Lots of restaurants within walking distance and shopping at your doorstep.
| 5 | null |
Perfect place to kick-back
I stayed at ZaZa Dallas for the weekend in between business trips. Overall experience was excellent.
Staff are extremely friendly and accommodating at all levels and couldn't do enough to assist any request.
Rooms are spacious and well equipped. They hide the ironing boards under the beds (just to let you know).
The bar is excellent and actually not as expensive as you'd think for this type of hotel. In the evenings the pool comes to life and has a DJ. It's more of a nightclub.
Now, this place gets busy.
Don't expect to waltz down to the pool mid-morning and get a lounger. The pool is quite small for the size of the hotel and a slight added problem is people reserving (i.e. paying) for loungers and seats. Just make sure you get there early enough. As a suggestion, perhaps they shouldn't let non-residents/guests into the pool area unless signed in by guests. On the Saturday afternoon the pool was getting over-run by over-excited guys.
But, all things considered, this is a very nice hotel and a very comfortable stay. Hat's off to Alex the Manager who truly understands the meaning of customer service.
| 5 | null |
DO NOT STAY HERE!!
DO NOT STAY HERE! We stayed here in mid-May with a large group of students visiting Washington DC. It was our worst hotel experience ever...by far.
There was an intense bed bug infestation in Room 317 the first night; bed bugs were on the walls and sheets with both occupants waking up with multiple bite marks. AGAIN, bed bugs were present on the SECOND night, in Room 320, after all rooms were supposedly checked and treated. Other rooms showed previous bedbug issues on linens.
There was a great deal of exterior noise --- front had noise from trucks starting around 4ish and back had noise from trains. Bus parking is also extremely difficult, even though the parking lot is gated; there is simply not much room to maneuver.
The cleaning was nonexistent in some rooms --- some rooms did not have new sheets the 2nd night (AFTER the bed bug issue) – beds were simply remade; one room was skipped entirely and they did NOT put the do not disturb/clean sign out – no trash taken out, no clean towels, nothing.
Upon arrival, another room had to ask for a new flat sheet because it had several large stains on it. The new sheet had a cigarette burn hole on it.
When we checked all of our rooms for bed bugs after the first night, we lifted mattresses and found food particles in between the mattresses in multiple rooms. Filth was common behind the beds also. One bed had a broken box spring.
Room 306 smelled like cat urine (previous infestations and treatments often smell like this, acc. to internet sources) when they walked in so they had to be moved to another room (315), which smelled of vomit.
Bottom line, this hotel was a nightmare. Our travel company worked for months to obtain a partial refund for our stay. After the fact, the hotel said they made some changes in the housekeeping staff. The manager did give us large plastic bags (on our request) to wrap all of our suitcases in (so we could try to contain the bed bug problem on our buses). When we bring student groups back to DC, we will never, ever stay here again.
| 1 | null |
palomar Hotel-San Diego
The location of the Palomar is good and bad. It is within walking distance of so many places-right in the heart of the downtown area but it's also in the historic homeless area. You have to be so careful .
The room was nice but the refrigerator wasn't working and there wasn't any ice machines on the floors.
The people who work there were very nice and helpful.
| 3 | null |
Friendly staff, horrible corporate and billing policies
The good: Excellent ambiance, wonderful restaurant, great interior design, easy-to-use website, and very friendly, professional staff. In fact, was I still running my own company, I'd hire any of the front desk staff on the spot.
The bad: Hidden charges, confusing explanations from management, and bureaucratic corporate policies that would make any agency of the federal government blush with amazement. Front desk staff aren't empowered to actually solve problems, only explain byzantine policies as best they can.
I stayed here for a short business trip, and in my professional life, I travel about eight days a month on average, and whenever I book with a new hotel, I always check for those hidden incidental charges, resort fees, service charges, and other hidden fees. Surprisingly, I found none on the Affinia Hotel website and no charges -- other than room and tax -- mentioned on the reservation statement generated for my stay.
Imagine my surprise when I was told at check-in that an additional $50 charge per night to cover "hotel incidentals" would be added to my bill.
Imagine my further surprise when I learned that a $35 dinner tab was additionally charged to my credit card, rather than charged to my room -- as I'd indicated -- to be covered by this $50 per night surcharge.;
And imagine my even greater surprise when this dinner purchase upped this surcharge for incidentals on the second night.
The hotel's own reservation statement clearly indicated that my two-night stay would cost $517.34 (including all taxes and other charges). I'm still trying to figure out how the actual stay resulted in $895.08 in charges and authorizations being placed on my credit card -- and that was after paying $100 in cash to offset the two $50-per-night charges for incidentals.
As much as I enjoyed the ambiance and broad selection of pillows, I strongly doubt I'll ever be staying here or at any other Affinia hotel again.
| 1 | null |
Great hotel, great location
The staff were excellent apart from the weekend woman who looked after the breakfasts. She was not at all friendly, and in some instances that I witnessed, she was downright rude. This was weekend of 8th and 9th Sept 2012. The lady who was on breakfast duty on the Monday 10th was 100% different kind of person altogether. She was lovely and actually seemed pleased to see us.
Room was very clean apart from the edges of the carpets - could do with a stiff brush, but apart from that very clean. Lovely big room. We were in a king size room. And it was lovely and roomy.
The trolley stop was right outside the hotel. $1 each way or all day for $3.50. People in Memphis were very friendly and laid back.
Would advise a visit to the Civil Rights Museum - this is a must!!! Very moving video at the start.
Obviously you should visit Graceland. What a lovely house and gardens. The memorial garden is peaceful and serene. Great value.
Wasn't keen on Bealle Street. Felt it was a bit seedy. Ate at restaurants and bars on Main Street.
| 5 | null |
Acceptable in a handy location
Location: great - easy walk up 5th Ave to all the shops, to Times Sq, Penn Station, museums
Room: small, average decor, clean, Wifi variable, not noisy and we didn't have a high-level room
Bed: best part of the room, very comfortable
Bathroom: small, water pressure not great for a girl with long hair, door didn't close properly
Breakfast: great
Roof top bar: nice view of Empire State
We had a good deal so this hotel was chosen. I think our expectations were high based on current reviews. Staff were very helpful & pleasant.
| 3 | null |
Desperately in need of a refurb
We stayed at the Embassy Suites the weekend of UT graduation. The hotel was very busy. Unfortunately, one of the four elevators was down the whole weekend which slowed moving from the lobby to your room and visa versa. We stayed on the 2nd floor but could not find a staircase that would take us one floor down to the lobby without taking an elevator. We did find one on our last day that goes through the pool. The water pressure isn't great and the toilets don't do their job most of the time. We had to call twice to get someone to fix our toilet... we only stayed 2 nights. There are tons of mosquitoes on the ground floor due to all the fountains but a decent breakfast at a hotel is a rare treat nowadays. Open food trays at breakfast (especially the fruit) were a target for the bugs so I passed on most of these.
| 2 | null |
Nice but needs updating
My husband and I recently stayed at the Huntington Hotel. The best thing I can say about it is: it's nice. Nice in that the people are friendly and on top of everything (even room service which I think a lot of hotels struggle with), but our room was very dated - clean, but dated. Paint peeling in the bathroom - bathroom generally from another era (cracks in the tub, small sink basin, hair dryer in the wall etc...), I'm 5'4 and the shower was even too low for me. The wet bar looks to be from the 50's. The bed was comfortable and the couch was a nice option. Appreciated the bathrobes too.
All in all a fine place to stay, but don't expect to be wow'd by the rooms.
| 3 | null |
Where to start??? Worst hotel ever!
Plese look at the pictures, The first picture is in the shower, I cleaned one spot and then took the picture. The second picture is what the shower looked like when we checked in. Third picture is of the fixture in the shower. No this is not a joke! Fourth picture is the A/C now look carefully at this. The space around it is open to the outside! Fifth picture, look at the headlights in the top of the A/C through the opening. That is Instertate 8. It is a very busy road 24 hours a day. The noise in that room is the same as having slept in a tent outside next to the freeway. There is/ was no way to block that out. Not to mention it is January and really cold. Sixth picture another view of the freeway. Seventh picture,, Black mold in the A/C. 8th pic, Day time. 9th pic, Not just our room that did not seal, none of the rooms had doors that close at the bottom. 10th picture is a shot looking down the hall, I wish you could get a sense of how dirty this place is. OK I booked this through a travel site, we arrived late and they put us in the wrong room to start with,1 bed for 4 people??? that room was gross too. When we finally got moved into this room, this is what we found. We stayed the first night because it was too late to go anywhere else. I called the travel site the next morning and they gave me a full refund for the four nights we had booked, which means that if we wanted to we could have stayed for free the next 3 nights. This place was so bad we checked out anyway and went to a different place where I had to pay. If they could not get me to stay for free then that must tell you something. There are so many more things I want to add here, but nevermind. Just run from this place. I don't know where they took the pictures they have on their web site, but they are a lie. I talked to several people out front in the morning while on hold with the travel site, and they were all going through the same thing, trying to book elsewhere. The hotel does not offer a refund on internet bookings so most of those people were stuck. I was lucky that the travel site I used refunded my money and agreed to deal with the hotel directly to get their money back.
| 1 | null |
Amazing hotel!!
Recently stayed for a conference in Dallas. Loved this hotel! The decor in the common areas and in the rooms was beautiful. Very chic and sophisticated, but also cozy and comfortable. Took full advantage of the chair and ottoman in the room. Beautiful Dallas themed artwork. Several very thoughtful touches such as an automatic floor light that comes on if you need to get up during the night. Also, loved that the shower faucet is on the opposite end of the shower than the nozzle-you don't get wet while starting your shower! Also thought all the seating in every nook and cranny in the lobby and other common areas was great. A wonderful stay overall!
| 5 | null |
Nothing fancy
This is a good place for a night or a couple of nights,east access to freeways.will not be staying there again was not as close to where i was going the place is kind of dated older bathroom fixtures.
| 3 | null |
New, good Service, inexpensive
I stayed for 16 days in a double BR suite. Kitchen fully equipped. But breakfast and Dinner offered as complimentary service ( nothing special, but ok ). Rooms clean and large. Service friendly really caring. BBQ place if you want and a fire place outside to chill out. Gym a bit underequipped. AC a bit noisy.
| 4 | null |
Pricey but nice
Stayed one night on a business trip to meet with a nearby client. Rooms were available for early check in, which was nice. Spacious, lots of natural light, comfortable beds. Hotel is walking distance to a number of restaurants and bars right on the water. Quick easy cab ride from the airport. Lots of construction outside my window made client calls a bit difficult from the room.
Overall hotel was much more expensive than I am typically paying for a business trip, so likely would not book it again.
| 3 | null |
Great Hotel, but watch out for all the little fees
This is the second time we've stayed at the Nikko for a conference. The hotel is beautiful and the rooms are very nice with comfortable beds and good water pressure. The breakfast buffet is amazing as well if you can snag a room that has that rate. It's not worth it if you are paying the $30 they ask though. The thing that really gets me about the Nikko is, for such a high-end hotel, every single little thing is nickeled and dimed. The internet is $15/day per DEVICE not even per room and then only spottily works and isn't available in the meeting rooms which would be a separate fee. I needed to print something in the business center and it was $15/15 minutes minimum on the computer and then $1 a page! Receiving a letter at the front desk... that's a fee. Gym or pool... $20. Parking is over $50 a night even though there is a garage across the street that is half that price. Don't even get me started on the minibar where a bottle of water started at $6 and you couldn't use the fridge because it had a sensor and auto-charged you if you moved an item. The TV only had about 15 channels several of which were in Chinese or Japanese. It was enough that it dropped this hotel for me from a 5/5 to a 2/5 and I probably wouldn't recommend staying here again. I love the brand and it's a great location, but there are other places in the same area that are just as nice and don't have all the ancillary ways of milking your dollars from your wallet.
| 2 | null |
Disappointing and Dirty
Just checked in and encountered the least friendly, uninterested front desk clerk in history! I mentioned my upgrade which the hotel promises for posting on Facebook which he barely acknowledged before saying he had a "slightly better room" available! WOW- talk about a marketing disconnect! Proactive online and disinterested at the front desk!
Elevator looked as though it hadn't been swept in years and hallway carpet is filthy. Room is not much better- bathtub dirty with lots of chips; sink literally hangs over the bathtub and sink faucet handle is broken. Ironing board doesn't fit in closet if you hang up clothes and I can hear the TV in the room next door.
Location is excellent but beware of lack of service from front desk and housekeeping.
| 2 | null |
Great Hotel, Great Location, Great Resort Amenities
Instead of staying at an airport hotel for a recent conference, we got a great deal online for 4 nights at the Hyatt Grand last week.
Considering the price we secured for the room, the parking (in-line with comparable hotels downtown) and other pricey amenities were overlooked with this review - if we were looking to save money, we probably wouldn't have chosen a hotel with "Grand" in the name.
The lobby is amazing, the Top of the Hyatt bar a great scene (albeit pricey), and the service staff was wonderful. The location was ideally situated a few blocks from the Gaslamp and an easy drive to Coronado, the Airport, and the northern / western beach towns. The adjacent Sea Port Village is touristy and, again, pricey, but that was half the reason we were there, so enjoyed that environment as well.
We were upgraded upon check-in to the Harbor Tower, which was critical b/c the room had a refrigerator to store our little one's milk (and beer and wine, of course). The room was elegant with a massive TV (50 inch, "tilt-able" flat-screen). The glass table/countertops were aesthetically appealing, and the bathroom left nothing to be desired. We actually had to cover the circular glass table with the extra blanket in the closet to ensure we didn't need another trip to urgent care with the baby.
3 nitpicks with the hotel, one might be explained with the ongoing renovation that was clearly stated in booking.
- The elevators were, at times, painfully slow. No big deal, but sort of expected better. Perhaps this is being resolved with the renovations.
- As a few have alluded to, the service left room on the table for improvement. We requested the pack and play at check-in, then mentioned again when our bags (very quickly) arrived. We left for a few hours and came back to an empty room. After calling customer care, we again requested the pack and play. We left, returned, and it was set up. Again, not a deal breaker, but could have been performed better.
-The second request was the result of waking up morning #1 with pink eye. After getting the necessary treatment, we called to have 1 pillow brought to the room. We were forced to call again 30 minutes later, and after another 30 minutes the pillow finally arrived. This took painfully long for such an easy request.
Other than these couple flaws, we were overwhelmed with the knowledge and courtesy put forth by the front desk upon check in, the bellhop, the parking attendant, and the service staff at the 2 restaurants we enjoyed drinks.
A great stay!
| 4 | null |
"The Pierre" but NOT a Taj Hotel
If you ever experienced another Taj hotel you better miss this hotel out. You will be very disappointed because of some poor professionals and the lack of the “Taj spirit”. Unfortunately, I was misled by some of the Internet comments praising this hotel but I must admit: Gentlemen, guys, have you ever been to another Taj hotel????? This hotel doesn’t even come close to the Taj standards you will find elsewhere hence I attach some examples:
1) Whenever you enter the hotel all employees at the main entrance will look busy
2) Don’t be surprised if the concierge will check her messages on her PRIVATE I-Phone during her explanations to you
3) You might return at 23.00pm on Saturday from a lovely dinner with your wife and want to finish perhaps the evening with a glass of champagne. Please don’t be surprised if the bar is closed for a private venue (without notice)........and don’t fall apart if the night shift will recommend to you: “one of the other hotels down the road, to have the night cup”, thank you (5th Avenue.....)
4) Surprise, surprise..........and the bar was also closed on Sunday evening, like a concert hall or public hall, mainly occupied during weekends
5) No other restaurants available due to refurbishment works, or.....
6) Renovation works, they obviously have no vacation
Dear Users,
If you are looking for a hotel close to the city and central park “The Pierre” will be perfect. Despite all adversities, my wife and I enjoyed the very professional service at breakfast and once the bar was open for public, but you will share my expectations and experiences that this is by far not enough to be considered a Taj hotel. Furthermore, if you believe my review, you will also share the idea that 4star hotels in general offer more value and better professionalism; ok I might also miss the very friendly doorman or liftboy but..................... is that really enough?
| 2 | null |
I am probably being generous
It is a nice hotel and in a great location. BUT - the towels were thread bare (not IHC standard) and I had to ask twice for the room to be dusted because it was awful when I arrived and then after I complained it was still bad. Finally, they got the message and actually did a full dusting of the place. Otherwise, the staff was really kind (although I got bad directions for the concierge who didn't know there were three Castle and Elephant bars in town) and it is in a great spot.
| 4 | null |
BEDBUGS!!
Do not stay at this hotel. The service was poor, the streets below us were noisy at night and they did not offer what they said they would with the package that we bought. To top it off, we brought bedbugs home with us. While the management claims they did not find any upon inspection of the room we stayed in, I am absolutely certain this is where they came from because we found the bug carcasses in the suitcase we took to the hotel, and we had not traveled anywhere else after that trip.
I wouldn't make false claims about such an experience, nor would I wish it on even my worst enemy.
The "affordability" of this hotel is not worth it.
| 1 | null |
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