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Fiesta
Hotel needs a much needed remodeling, the great thinkg was that is was walking distance to the riverwalk,market square and rivercenter mall. A/C not cooling properly but not to bad | 2 | null |
UNCLEAN
The shuttle service was useful, and reliable. The front desk team was unfriendly. The room was dirty. The room placement above the pool was extremely noisy, we were not able enjoy quiet until after midnight when the pool closed. Would not recommend. Though the price point is reasonable in comparison to other properties in the PHL airport area, the unclean, unfriendly factor leads us to suggest selecting a different property. | 2 | null |
Nice place to stay
We stayed here for eight nights from July 4 to 12, 2012 for visiting Los Angeles and San Diego. My room was a non-smoking room located on the first floor, directly facing the carpark and had two queen beds.
Pros:
- Excellent value for money
- Very clean room and comfortable beds
- Provided with refrigerator and microwave oven
- Free and fast wi-fi
- Excellent customer service always willing to help
- Next to a number of fast food chains such as Panda Express, Jack in the Box and McDonald's, where we could have breakfast
- Plenty of car parking spaces
- Easy access to freeways
- Very big supermarket (Target @ 651 W Sepulveda Blvd) and very good restaurants (Black Angus Steakhouse @ 3405 Carson Street; Benihana @ 21327 Hawthorne Blvd; Yami Yami Japanese Grill @ 24631 Crenshaw Blvd; and W's China Bistro @ 1401 S Pacific Coast Hwy) within 15 minutes of driving
Cons:
- Quite small room, with little space for writing desk
- Noisy air-conditioner
In overall, it was a nice stay and I will choose to stay here again in the future. | 5 | null |
Clean, convenient and comfortable.
The Hilton at O'Hare is ideally situated if you have an early flight or are arriving very late and want to avoid the drive into Chicago. While the airport is only about 30 minutes from downtown Chicago, the drive could potentially take much longer if traffic is heavy. Thus it takes the worry out of the commute if you wake up and you're already there!
The rooms are reasonably large, and well-maintained. My room also had a large flat screen TV that had inputs to accepr HDMI, RCA or VGA from my laptop. A feature I'd like to see in all hotels! I even had a very comfy recliner to relax in. The bed was very confortable and the bathroom was spotless!
My only complaints were that the thermostat in the room did not go low enough (lowest I could set it was 65F/18C) which is a bit high for us Canadians used to lower nighttime temperatures.
Also, the elevator noise was quite loud. While the front desk staff did ask me my preference of being close to or far from the elevators, and did also ask if 8 rooms away was far enough (which I answered would be fine), my room actually turned out to be 2 rooms from the elevator, and all night I could hear them going up and down (especially frequent starting at 4:00 am). You can also hear the occasional jet taking off, but it's pretty muted.
It is fairly expensive, but it's worth it for the convenience, Perhaps next time I'll really be 8 rooms from the elevators! | 4 | null |
Great room with professional service
While my room was on a lower floor, the staff was nice enough to upgrade it to a full suite, making the stay very pleasant. The living furniture was a bit dated, possibly also because of the brown color theme. The bed was as always, comfortable with good breathing sheets. Amenities were plenty and the Keurig coffee was excellent to get a fresh cup of coffee or tea.
Downstairs lobby was very nice - spacious and brightly lit and that gave an airy feel.
The valet parking could be slightly chaotic at times but overall the staff was very efficient and helpful to get the car.
This is a great hotel to stay if you want a very comfortable room with fantastic and courteous service.
It is true that you must drive to this hotel, as in most places in Southern California, but it's also quite central to most tourist destinations. | 4 | null |
Beautiful Albeit Dated Hotel
I loved staying at the Radisson Plaza Lord Baltimore! All the staff was very friendly and accomadating. My husband is handicapped and they found us a room closer to the elevator and provided special parking arrangements. The decor in the lobby is beautiful. There is a little cafe, a bar and a gift shop all located in the general area. I loved my room. It was large spacious clean and comfortable. We do a lot of traveling and see a lot of toiletries. I always use my own but my husband was especially marveled at the ones the hotel provided.
Cons:
The hotel is dated, the carpet shows a lot of wear in the lobby and the rest of the hotel. On the bannisters there was chipping and the decor was definitely needs to be updated. I am not picky so this didn't bother me because cleanliness, friendliness and comfort are much more important. The elevators are slow as molasses. Really annoying - prepare to wait! Lastly, although we were very close to the inner harbor, I was not impressed with the neighborhood. There were police stationed at every block and sirens going off in the middle of the night. Driving to get to any area from the hotel I did not feel safe. | 4 | null |
Good value, close to Lombard & Ghirardelli
Stayed here for two nights during a trip through the Bay Area to look at colleges for my daughter. I picked it for the good reviews and its proximity to the Wharf, where we enjoy walking at nighttime. It's an easy 6-block walk from the hotel to Ghirardelli Square. Also just up the road (literally) is the top of Lombard Street, the world's windiest road. We stayed in room 38, which is on the 3rd floor directly facing Lombard. There are exterior stairs and an elevator close by.
The room was clean enough and had adequate facilities, including a shower/toilet separate from the vanity area; a refrigerator; and a TV. You pay a deposit for room keys and the TV remote. The staff is friendly and always available. When our toilet stopped up they had a guy up to fix it within 5 minutes. They also offer donuts and pastries there at the front desk in the morning, which was nice and unexpected. They have free Wi-fi, not even a password, though it is extremely slow.
The fridge makes a loud-ish rattling sound so I unplugged it at night and propped open its door. Also due to its location on Lombard, there is traffic all night long outside and this is fairly noisy. Walls are thin, as expected for a lower-end motel. The morning we checked out, there was no hot water at all, so no showers for us. They said the hot water heater had stopped working for everyone, for some reason.
Many places charge for parking but Redwood's is free, and they guarantee you a space; if you come back from somewhere and there are no spaces they say they will take your keys and double-park you in the lot until a space opens up. They are also close to bus lines in case you like using transit to get around.
Our stay was okay, and for $110 in that location we felt it was a good deal, outside of the hot water problem. | 3 | null |
Broken Promises and Outright Lies!
We stayed here because our daughter was running in the Baltimore Marathon. We booked and paid for a room with TWO beds through Hotels.com back in July. The week before we arrived, I called the hotel everyday to make sure that: 1) they had our reservation and 2) that we had two beds everything was fine up until I called the night before our arrival when the front desk clerk told me we had been upgraded to an executive queen suite, i asked her great does the room have TWO beds? and she said yes. when they tell you at this hotel that you've been upgraded, in Brookshire speak, it really means you've been shagged. Upon check in we were given room#806. I immediately went to the bedroom and found only one bed. I went back down to the front desk and told them there was an error that we requested 2 beds and the desk clerk (Ian) said the room had a sofa bed. I told him that I booked and paid for a room with TWO beds and he said no one had ever complained about the quality of the sofa beds and that the hotel does not have any rooms with 2 beds. I asked why does Hotels.com advertise rooms with two beds on their website and he said they do that just to book rooms. My daughter did not want me to create a scene so we went back up to our room and unpacked. Now let me tell you about the good, the bad, and the downright ugly of this place.
The Good: Breakfast and the breakfast manager, David. David was friendly and helpful, he may be the best asset this hotel has. The Valet staff , they were quick efficient and patient.
The Bad: Our room smelled really really bad. We left the exhaust fan on in the bathroom all the time with no relief. The only thing that helped was to open the windows, which, when we did the noise was worse. The noise, sirens blaring and car horns honking all night. Bear in mind that my daughter was running a marathon the next day and between the awful, uncomfortable sofa bed and the noise from the street and a woman screaming at her kids at 10:30 at night, she did not get much sleep. Saturday night brought a bunch of drunk guys shouting and using profanity at 1:00 am. Where was security? Oh that's right they don't have any. Don't bother bringing any iPads iPods or any other Apple products the wifi doesn't work for Apple products. The remote did not work for the TV in the bedroom. I called down to the front desk to request more towels and for someone to look at the remote. The towels arrived, help with the remote never did.
The Downright UGLY: I was told by the desk clerk, Ian, that there were no rooms with two beds in the hotel. Saturday night I asked the late night desk clerk "Just for future reference, do you have any rooms with 2 beds?" She said "yes we do but they are the rooms that usually go first" now I remind you I booked and paid for a room with TWO beds back in July through Hotels.com. I do not appreciate being lied to. This was our first trip as a family in 7 years and it was also a birthday gift to my daughter. This was the WORST hotel I have ever stayed in and was embarrassed and hurt that this trip was a gift to my daughter. Do yourself a favor don't book through Hotels.com and don't stay here. Oh and they charged me an extra $34.00 for parking when my parking was already included in what I paid back in July. | 1 | null |
Renovated suites make it worth the money
Hotel is currently going through renovation but does not affect the suites. They are nicely renovated with seperate living room and kitchenette area. Pool is just getting opened so hopefully it is nice. Breakfast that comes with diamond membership is very skimpy and I dont even use free breakfast vouchers. All the good stuff, like eggs and french toast are additional cost. But for the rate, you cant beat it, and location is right in middle of Southpark, right next to mall. | 3 | null |
Horrible!
1. It is never a good sign when reception is behind bullet proof glass. 2. They tried to put us in a smoking room despite the fact that we had booked a king non-smoking room 3. People screaming at 2 AM in the hallway. This went on for 20 minutes with no intervention from hotel management or security. Finally, I heard another guest open her door to tell the people to "shut up". I heard the ignorant people in the hallway start to back talk her so I went out in solidarity. There were a lot of us in town for the Philadelphia Marathon and we needed a good night's sleep. This was completely unexcusable. 4. No amenities. NONE! Not even an alarm clock/clock radio. The room was dirty and worn down looking. The road noise was unbearable. 5. There was no breakfast provided or offered. | 1 | null |
Choose this for location
My wife and I stayed here for a single night. We chose it for location and it worked very well for us. There are, as with most properties, both positives and negatives.
First, the positives:
- The rate we paid was very reasonable
- Breakfast was very good (my wife is very picky about how her eggs are cooked)
- Location was perfect for our function
- Staff was friendly
Next, the negatives:
- The walls are paper-thin (we could hear doors closing and people talking, etc.
- The bathtub drain did not work well - although since we were only there for one night, it really didn't bother us too much.
Would I go back to this property? Yes. | 4 | null |
Roach Motel
This "hotel" is just not up to the normal standards of La Quinta. We had multiple cockroaches in our room, the shower was simply gross, and there were used washrags in the bathroom from the previous occupant. We had planned to stay 4 nights, but checked out after the first night. | 1 | null |
Nice, Clean Holiday Inn - Friendly staff
We stayed from Thurs Feb 17 to Mon 20th 2012 over President's Day weekend. We booked 2 rooms online found through a Travelzoo.com 40% off deal as the hotel was new. At the time we booked this there was only one trip advisor ad online for it (and I think even that was for the wrong hotel) so we took a bit of a chance on it, plus we'd never been to New York so didn't know the neighborhood even though we wanted to stay Midtown. We were not disapointed.
We were very pleased with the hotel. Every staff person we came in contact with was very friendly. The hotel, was new & clean. Our rooms were spotlessly cleaned daily.
We had a king room, & our 3 teenage sons had the double room next door. The double rooms have a small fridge and microwave. We were on the third floor above the street and could not hear city noise - great windows kept sound out. The windows did open a crack too, which was nice for fresh air & city noise when you wanted it.
A few things to know: there's free wifi, the ice & pop machine are in the basement. There is a restaurant on site, which we didn't try. There's a convenience store 1/2 a block up towards with Ave and a CVS on the corner of 5th Ave & 34th street if you need any incidentals, snacks or drinks for the room.
It was a good location for a family trip, a couple blocks from the subway (Penn station) and withing a 10-15 block walk to Rockerfeller Centre & Time Square. With lots of stuff to see along the way on 5th, 6th or 7th street.
One thing to note, At night I found the walk from 7th or 6th along 31st to the hotel a bit dark & sometimes a little too quiet...so if I was solo female traveling I'd either cross to 5th on a busier street up closer to time square if coming from there (or take a cab at night). I wouldn't be nervous of the walk from 5th to the hotel at night. At no point in our trip was I nervous though, but wasn't traveling solo. At night the outside the hotel is well lit & has a fun green glow from the holiday inn signs. 31st street was a fun street through the day, lots of stuff to see and people watch if you get a window out front.
We would stay here again, especially at that price. Expect a simple, clean modern hotel without a lot of bells and whistles but with free wifi, fridges & microwaves in the double rooms and LCD TV's. The beds are comfortable & they allow up to 4 in a room. Note: this hotel doesn't have connecting rooms but will strive to put you side by side. The bathroom products, shampoo conditioner, lotion & soap had a nice, pleasant smell and was higher quality that I expected. | 5 | null |
My kind of hotel, comfort and old time classy character
Booked based on trip advisor reviews as it was a little - but not too far away from the hustle and bustle of Time Square and had 'super comfy' beds. We had 5 night stay beginning Sunday 7th September 2012. First night we were in room 5G which was VERY noisy and had an awful outlook, also we had booked a king size bed on Expedia and this one had two doubles. Asked to move, but told hotel full and they would try next day. We had a trip to Niagra, with early start next day and when we got back we were delighted to be on 23rd floor, nice view, king bed. It was a lot better appointed than the other one too - larger bathroom etc. This room was superb. I would not have been happy with the other so my advice is great hotel so long as you get a decent room. Staff good for New York - but had better. Location great. Would stay again and recommend. | 4 | null |
Needs some elbow grease
Negatives; We were upgraded to a suite which I was quite pleased with until I reached the room. The suites are located on the 5th floor with their own private courtyard area w/ a pool. The pool obviously has been neglected, there were only 2 towels left on the shelf and were never restocked during our entire visit. The pool was a little murky and looked as if it hadn't been cleaned in weeks. The view from the courtyard was nice and the rooms were quiet, you couldn't hear any other guests. Our suite, which I wouldn't really call a suite, was basically just a 1 bedroom hotel room. The furnishings were updated which I was very happy with. We arrived at the hotel when it was already dark so when we entered our room, we were amazed to find that most of the lamps were not plugged in at all leaving us to climb under tables to plug them in just to have light. They had a Keurig coffee maker with complimentary coffee for guests, unfortunately there was only Decaf available our entire 2 night stay. They never seemed to restock the regular coffee. Positives; The exterior and lobby interior were very nice, I wasn't surprised though since it used to be a Radisson Hotel. We had a Complimentary Breakfast which was decent, the main pool downstairs was amazing! Looked like a smaller version of a Las Vegas pool. They had a Beach volleyball area and jungle gym for kids. The hotel was a decent place to stay but honestly I do not think I would stay there again. I was just felt they did not put enough effort into this place once they took it over from Radisson. Kinda sad since it has GREAT potential. | 2 | null |
good for cruisers
The hotel seems to cater to the cruise l, Disney dock. They offer free shuttle service to the ship. One realy STRANGE ITEM. On our floor, the third, the floors actually slope, in fact some of the furniture has various lengths of legs to compensate. It is downhill from the window to the door. Not sure of the cause. The carpet in the hallway needed repair. Overall the room area is average or a little less. The lobby area is average, the restaurant is adequate for dinner with a limited but adequate menu, pricing is typical hotel (hamberger about $10.)Breakfast is a good selection, including a buffet. Pricing for breakfast is reasonable about $10.00 with coffee. The staff was friendly and helpful in the hotel and in the restaurant. A good place if you want to be near the cruise ships, also right in the town of San pedro and sstreet from Marymont college. Otherwise, there has to be a better facility for meetings,etc. | 3 | null |
Good location downtown, parking is a rip off!
Convenient location in downtown SF. Close to restaurants, warterfront, ballpark, etc. Do not park your car here, it is CRAZY expensive. Rooms were nice, had a nice view of the bay bridge. Didn't use the restaurant or bar. Service was good. Got a great rate on a weekend of $203. | 4 | null |
Quirky - Parking & Internet are charged for
Town And Country "Resort" is proof that a great photographer can make just about anything look beautiful with solid photography. This hotel is outdated but made to look beautiful. Murphy bed was fine (low to the floor) but we were tired so it didn't matter. Before going to the "resort" we asked about transportation from the airport (which is about 10 minutes away) and was told that we could either find a taxi or get a paid-for service as the resort doesn't have any transportation (seems ODD to be in the hospitality business if you let the customer find their own hospitality)...
The parking on property is limited and is a paid for service (OUCH). The Internet connection is also a paid for service (ouch ouch) for a small fee. Recommend you bring your cell phone wireless carrier and a tether or a wireless hot spot.
We did try the food on property at two different locations. Mostly it's okay and priced reasonably - but - given the location - we decided to go out (Cheesecake Factory is within 10-15 minutes walk) on two other occasions instead and found really good food.
We went to a group event on the property and would likely stay at another place next time.
Recommend: scope out the available parking as it is precious. Bring your own Internetable devices and don't rely on the hotel's Internet service. Bring granola bars or eat out. Expect to pay Occupancy Tax, San Diego Tourism Marketing District Assessment, CA Tourism Assessment, Parking Charges, and Internet. (Glad they don't charge for oxygen.) | 2 | null |
Overcrowded, Overpriced and Low Class Clientele
Won't be doing this again. The rooms are packed in like sardine cans, which leads to inadequate parking. The hotel "suites" themselves do not resemble suites, rather a motel room with a mini refrigerator. Furniture is very dated, and the televisions looked like they were from the 80's, remotes didn't work, safe didn't work and locked us out, had to call 3 times for an ice bucket, and on and on and on!
The actual water park was even worse, as it was GROSSLY OVERCROWDED. Let me say it again, GROSSY OVERCROWDED! Nowhere to sit, no room in the pools, not enough rafts, etc. Finally left and went to the pool by our room.
As far as the clientele of the resort....That was the worst part. What can I say; it was like riding a public bus through a ghetto. A lot of thug looking gangsters with all of their thug looking friends. By the way, everyone smokes here. It was like being in a 40 acre ash tray.
If you want a waterpark in your hotel stay, do yourself a favor and stay at a nice resort and commute to a water park. You could probably take a limo and still spend less.
On a positive note, the A.C. worked great and the bed was fairly comfortable. | 2 | null |
Hotel from the Shining
I went to New York as a school trip and we stayed in this Hotel I'm assuming because t was cheap. This Hotel was terrible! Mold on the ceilings in our room, peeling and cracked walls, small bathroom, either freezing or scalding shower, dirty sheets and disgusting carpet. This Hotel could be the set of the Shining, its so old and creepy. They should really tear it down. Never get the free breakfast, its a small crappy orange juice and a disgusting muffin. New York City was amazing and it was a good thing we were so busy our else we wouldn't have been able to sleep in this dump. | 2 | null |
Unbelievable service
From the moment we walked in the door, staff was responsive and friendly. From check in, to the Acura car service, to breakfast the next morning it was a great experience. In particular, Omar Pereda helped me tremendously when I lost my laptop. I called and he found it and shipped it back to me the next day. Thanks so much everyone! | 5 | null |
Great Location
As hotels go, it's okay. Nice big rooms with a kitchenette. Shame they don't have a restaurant - or even a bar. Have stayed here several times but for me, it's always the location that does it. Right on Broadway with Central Park a couple of blocks behind you. There are lots of fabulous bars and restaurants all around the upper west side so you're spoilt for choice. I have always found the staff to be efficient and courteous but not exactly friendly. However, this doesn't really matter at all because of the nature of the hotel, you only really have to speak to them whilst checking in or out. | 3 | null |
Absolutely Terrible
I'm going to make this very brief. I'm currently a guest in this hotel and the service has been absolutely terrible.
Mon Oct 29 -
I ordered a burger with no bun and no fries and the cheapest bottle of wine - which was supposed to be a 45.00 bottle of Pinot. My order arrives and I was exhausted so I didn’t check my food nor did I even pay any attention to the price. Much to my surprise, the overpriced burger was delivered completely wrong (which I wasn’t going to make a big deal about it and just take the bun off) then I checked the label of the wine and it wasn’t what I asked for... proceeded to check my bill and it was $88.00 they gave me the 65.00 bottle by mistake. So I called room service to complain and they argued with me and refused to let me speak to the manager. The person insisted that what I was sent was exactly what was delivered. I was quite angry and tried to contact the GM which has yet to respond to my messages.
Sat Nov 3 –
I returned to my room today to see that my down comforter was missing from the bed. I called and asked for it back - so they delivered it back up to my room. Upon arrival I immediately noticed it had been washed and was damp and completely ruined. YOU CAN’T WASH DOWN COMFORTERS!!! The room service department said it wasn’t their problem and couldn’t help me and evidently they had nothing to replace mine with.
I'm fed up with this hotel and will never stay with them again. | 1 | null |
Great Location and atmosphere
We stayed at the Warwick Hotel when visiting Denver for a family wedding. The room and bathroom were very spacious. We had a hire car and the valet service for directions and parking were excellent. The Hotel location makes it easy to access the routes into and out of the city centre.
We especially enjoyed the friendly atmosphere of the breakfast restaurant and bar located on the ground floor for catching up with family members and friends in the morning and evening each day.
The hotel was in a great central location to all functions and events we attended in the city area, has an ATM across the road, which is handy for overseas travellers and a seven eleven around the corner. | 4 | null |
Inn at the park......A lot of issue!!!
I booked here 2 rooms for 1 night, when i arrived at check in, the guy at the reception was nice, and helpful. I went to the room and iwas really really nice the room and very spacious but.......A LOT OF PROBLEM, No aircontidioned (no warm no cold) out of service.... umbelieveble for 200 USD a Night. Kitchenette, out of order, the light and outlet in the kitchenette, out of order......... Internet works very bad.... the connection on and off..... on 700 square feet, the only place to use internet was on the bed!!!! When somebody walk upstair, a lot of rumor, but this on ei can understand because is old style construction, so is normal. The bathroom nice but really small icompare with the size of the room..... Bedroom: bed very confortable but there is no blackout!!!!! So a lot of sun in the am, cant sleep.
In the morning, we decide to stay in the hotel, because all the hotel as Marriott and hilton were soldout, so we extended both rooms, and we went out when they confirmed that the room were extended.... After 2 hours, they called me that they did a mistake and they had only 1 room available and the other one no. And they said that they will put an extra bed in the room to sleep with my mom.... But if i book 2 room is because i want sleep alone... right? Anyway, at the end i checkout both rooms and went in another hotel. We checked at 3 pm and after 3 hours that i already was in the new hotel, they called me again and said, that all my baggages were in the room........ Really i dont understand how they work if they work... They want keep an hotel open, but they have no idea how to handle all the problem.... | 1 | null |
Rooms substandard, Parking is teriblle
We meet one nice person at this hotel, the desk Clerk. Everyone else was outright rude and unwilling to assist the guest. The hotel charges you park $12 and you can seldom find a spot. My wife was forced to place our car in a spot she thought was too small, the manager says come on I park vans in that spot, needless to say I woke up to find a nice deep scratch in the bumper of her new car.
During check out we observded a older lady who had managed to get her arm stuck in a sliding glass door. Myself and 2 other guest freed her arm, her arm appeared to be broken, yet not one of four staff members went over to offer help to the lady, not to even provide direction to a medical facility
I would recommend playing the few extra dollars and staying across the street | 2 | null |
Noise!!!
This would have to be the noisiest hotel I have ever stayed at. What looked like a quiet street ended up being a thoroughfare for an endless supply of trucks of various descriptions until the wee hours. I had to use ear plugs but still found it noisy!! We arrived late into New York and went to the restaurant/bar attached to the premises and paid a total of $70USD for two hamburgers and two beers. I am from Australia so I am used to being ripped off but this takes the cake!! Will stay elsewhere when next in New York for sure... | 1 | null |
Ideal location
The Old Town Inn is an ideal location for visiting San Diegos Old Town Historic Park. The hotel is clean and the staff were very helpful and friendly. There is help yourself breakfast provided with cereals, toast, bagels etc. Easy parking, but also a very short walk to the trolley station. Handy for all the attractions in San Diego being on the Pacific Coast Highway. | 5 | null |
Great location, but small rooms
Rooms were unbelievably small- my closet in my apt is bigger than the hotel room. The location was in a good, lively area filled with shops and restaurants and close to the subway station. The service was pleasant, nothing to complain about really. In fact, service at the front desk and the restaurant staff was really professional and friendly- not snobby at all, as you may expect in a swanky, modern hotel in soho.
As for the door men and the housekeeping staff- that's another story. One of the door men was extremely helpful when we arrived, however, one night, we asked the other doorman who was working to hail us a cab, and he basically left us there to fend for ourselves on a cold, windy, and rainy night!!! AHHH! And like other reviewers mentioned, our room was not serviced by the time we came back from our day out shopping and perusing around the city for 2 days in row. Even after we personally called housekeeping to make up the room before leaving for the day- that was extremely annoying!
Overall, loved the area of the hotel, but would not return. | 3 | null |
The Center of the City
My stay here was back in February for a birthday weekend. The hotel was right in the center of manhattan literally right across from radio city music hall and a few blocks away from time square. It was nice to have almost everything in walking distance. As for the hotel it is really nice, staff was friendly. The room is small but it is the typical size for any NYC hotel. It was cool to see the free water in the hallways with reusable water bottles that they provide. Check in-and-out was very easy and no difficulties at all. I would definitely come back here again :) | 5 | null |
Absolutely Horrible
The rooms are cheap, but its not worth staying at the hotel. I live here in Memphis and needed a place to stay while our home was being remodeled. To begin, the staff was very unprofessional. I should have left when I entered the lobby. Bullet proof glass. The lobby was dirty with a strange odor. I kept thinking about the 165 a week as opposed to over 300 dollars. When we entered the room the same smell was in the room as in the lobby. The lighting was horrible, very dim and uninviting. There was one ceiling fixture and a lamp with no lampshade. There was a huge hole in the wall in the bathroom area and there was only one pair of thin dirty towels to use which we didnt. The toilet didnt flush. There were roaches EVERYWHERE. There was a microwave and refridgerator in the room that had roaches inside of both. We were killing roaches the whole week. When I notified the front desk of all of the roaches (on the first night) , the lady said, "yes theres a roach infestation in most of the rooms" . What the hell! Unfortunatly we couldnt afford anything else since there were no refunds on anything. There were crazy looking people standing out every time we went to our cars. I didnt get any sleep at that horrible place. I felt so cheated. And they had the nerve to say they didnt allow pets. There were live in pets already there. This was the worst experience that I had ever encountered. | 1 | null |
Middle aged "hip couple"
The hotel itself was clean and the bed was very comfortable, however what good is the comfort of the bed if all you can hear starting at 9 or so is the very very loud music from down below, and you cannot fall asleep.There is a pub right next door. Drums beating actually vibrated the bed. We did move to the other end of the hotel but it did not make any difference. Unacceptable. | 2 | null |
Perfect
Simple but very clean hotel with great value for money, perfectly located near Hollywood Walk of Fame, Koadak Theatre, Beverly Hills and the Mulholland valley viewpoint.Free parking in the building. Our Chevy Suburban would fit so we had to park in the next door parking garage. The cost of that garage was paid for by the hotel, excellent service!! | 5 | null |
Nice, Contemporary Spot in Harlem
My mother-in-law surprised us with a stay at this hotel while visiting NY. Although contemporary is not my style, we enjoyed our stay at this hotel! The staff were young people, who were willing to help you with anything. The bar inside looked very appealing, and they host after hour events some nights with a DJ rocking the mic.
The main thing we loved was the free bottles of water and their hand soap was the best smelling soap ever! The only complaint I have is there needs to be more lighting in the shower/toilet area. Outside of that, the flat screen, large bed, and constant flow of water was great. | 4 | null |
Get out your hand sanitizers.
No excuse for filth. I don't care if a hotel is old and worn, a good scrubbing is in order here!. Lobby was updated and clean the people at the desk were nice, BUT: Hallways looked like an old Vegas casino turned convalescent hospital. Filthy stained carpet, smudges on doors and walls, trash in front of outside doors covered with filth as well as cobwebs. Smelled like urine and musty. The room was okay but the tv was within 2 ft of the side of the bed so had to watch leaning on my side. Curtains covered air conditioner, so poor placement- blew all over. Bath wall tiles and counters need deep cleaning. Tub resurfacing was peeling off. No coffee available in lobby when we arrived at check-in before 3pm. So disappointed as I've meet clients at the Courtyard Marriott at the LAX which made my decision to try this location. We've stayed at the La Quinta Inn before which was so much nicer AND CLEAN! Last week we stayed at the Langham Hotel (five star) in Pasadena for business, so we knew we were going to get less at the Courtyard. Really should be rated one star. We will NEVER stay at a Courtyard again. | 1 | null |
Reasonable Price, Good Location, Great Continental Breakfast
Check in was quick, easy and enjoyable as the front desk clerk was very amiable. The room was a little small but very clean and included a 1 cup coffee maker. The only minor complaints would be the Wi-Fi was somewhat slow and TV was the old tube style, not a flat panel. The location of the hotel is good as it's close to the Space Needle, downtown and public transportation. The free breakfast is great, as there is a large selection, including hot food (and waffles you can make fresh yourself) and it tasted good. I booked my room at Priceline and one of the freebies (I brought the printout and showed it desk clerk) was free parking so I didn't have to pay the $15 per night. Overall, a comfortable, pleasant experience at a reasonable price and I would stay there again. | 4 | null |
Better than last time, but still room for improvement
I spent another week at the Holiday Inn Express on West Road this month. During my first stay, I was giving a handicapped accessible room and the shower was wheelchair accessible, which meant that water would run over the entire bathroom floor causing slip hazards. I also encountered rowdy and noisy patrons late into the night.
I did not have any of those issues on this trip. The normal guest bathroom was much better and I was on the 3rd floor so I did not notice any real guest noise at all. The bed was still comfy with both soft and firm pillow options in every room. A fridge and a microwave in every room made eating out much more enjoyable as well. The TV was very nice and the wireless internet worked much better than on my previous visit.
My issue with the hotel this time was the complementary breakfast. It was just awful. During my entire stay, the juice machine was not putting out any apple juice at all. I tried priming it by running a few glasses through it and would get a small shot of the apple juice but mostly water. I decided to go with coffee instead, although it was much too hot in Houston last week to be drinking coffee. The coffee selection looked good, with (I think) 3 different options available. I honestly could not tell the difference between the 3 flavors though. Then there was the food. They had the normal offerings of danishes and breads which were fine. They had cereal with milk available. I noticed some fresh fruit. However, I am a meat and eggs fan so I went right for that. I had some bacon and scrambled eggs on the first morning. The bacon was OK, but was very overcooked and tasteless. The eggs were horrible. They tasted gritty and were very runny, almost like they were from some kind of mix or something. I tried to salvage them by putting some gravy over them, which only made it worse since the gravy was also very runny. I decided this would be my last complementary breakfast on this trip, and ate out every other morning. I did look at the breakfast every other day but was still uninspired by it. I saw sausage patties one day and those frozen pre-made omelette things twice.
All in all, it was still a nice place to stay. I just don't understand why so many of these hotels go with cheap airline-style food for their breakfasts. Real food does not cost that much more to provide and would make a much better impression. | 4 | null |
First class... except for the damn air-con
I have to say that previous reviews are well wide of the mark, the room was recently refurbished to a good quality and was very clean. We upgraded for £5 to a deluxe and think the extra space certainly helped.
But as others have said, when you're in New York you don't really want anything other than somewhere to be a base and to sleep and as far as location is concerned, for a basic hotel, I can't really imagine anywhere better.
But then was the down side, as our first night and our last night involved some of the worst nights sleep I've ever had. I'm an unfussy sleeper and in a front facing room there's always going to be outside noise, that's fine - but the air conditioning honestly sounded like someone was playing a steel drum in the room with us.
When we mentioned it, the problem was rectified for two nights, but was back again with a vengence on the last night.
So, it looses a star for that, but we would stil come back again in a shot, albeit if I could get someone to guarantee the air-con had been recently serviced.
Also, for any prospective visitors, we must join in the praise for the Deli next door, packed with locals in the morning and incredibly reasonable given the location. | 3 | null |
Bad Experience
This used to be my favorite hotel to stay at for business at market center but will have to re-think future trips. All I heard was excuses of "we are under new management" and things will get better. Things needed to be better for my stay at that time, not in the future. Rooms are way overpriced now and are expected to increase. Restaurant was far understaffed for the amount of customers expected. New menu is horrible and over priced compared to the past. All the friendly staff is gone and the front desk clerks were not responsive to complaints from myself and other guests. No response from emails to manager as well. If improvements to room and restaurant are made I am sure the cost will far outway the amenities. | 2 | null |
rude front desk
arrived at noon,told would get phone at 4 when rooms ready, did not happen, returned at 4:30 and told "some people don't follow the rules and leave on time". Not my problem!! Asked for 2 really nice quiet rooms, got ice machine outside and door, and hair in tub.When I followed the rules and asked for late checkout due to my daughter's graduation the next day, I was DENIED!
In this very large hotel, the 2 rooms i occupied were needed the as soon as i checked out.
Please spend your money elsewhere ,even if you have to spend more. Only pros are convenience to metro many restaurants | 1 | null |
Much better than I expected!
I was pretty unsure about this hotel based off the reviews I read, but my boss booked this location for business travel, so I really didn't have a say in the matter. That being said, I was much happier than what I thought I would be. I'm pretty picky about my hotels and really didn't mind this one. The rooms are not large, but you're in New York, so get over it. They were clean, the beds were comfortable, and noise wasn't really an issue, which is about all I can ask for. I was on the 21st floor, and there was a rooftop bar directly across from my room. There was some noise one night, but the air conditioner and my tv drowned it out just fine. The breakfast was great and all of the employees were extremely nice. The location of the hotel was just okay...I'm sure there are much more desirable parts of the city, but overall, it was a good experience! | 4 | null |
Decent Hotel for the price...not four stars though.
I was in town for a football game and some sightseeing with my husband and son. We needed a last minute reservation and the Sheraton was available at a much better value than other 3+ star hotels we had looked into. It was in a good location, only a few blocks from the Wharf with lots of restaurants and shops you can easily walk to. Public transportation was also nearby, so this hotel was a perfect location for our 5 day trip. From the outside of the hotel, it doesn't look like anything special, but once inside, the lobby was clean and modern and the check-in staff and concierge were friendly and helpful. The room itself was old (popcorn ceiling) and on the smaller side, but we made do. The beds were comfortable and that is what matters. The bathroom was small, but I've had smaller. The only complaint I really had was that the sink was separate from the shower area, so if someone got up in the middle of the night and turned the bathroom light on, it woke everyone up. There was barely any room to change in the doored area of the shower, so you felt like you had no privacy in the sink area. They really need to put another door there. If noise is a concern for you, ask for a courtyard facing room. All in all, it was a decent hotel and I would stay here again for the price. | 3 | null |
Perfect airport hotel
We stayed here with short notice after a change to our travel plans. We were pleasantly surprised. The rooms are large, the wifi free, the beds comfortable, the airport shuttle brilliant. Being an airport hotel it's not somewhere I would stay for longer periods but it did the job very well. We took a local bus to Santa Monica and back very easily and safely in the evening, not much more than 30 mins travel time. There's good shopping to spend the waiting time with a great T J Maxx only minutes north (also on a local bus). | 5 | null |
Nice hotel, but awkward entrance
Pleasant 2 night stay here recently - the room was very nice, staff were excellent, and breakfast was decent. But the entrance is just bizarre: a dark, unkempt, twisting alley shared with an entrance to a parking ramp, about 40 stair steps, and an unmanned entrance into a dark well of escalators. I've never stayed in a hotel that didn't have a main floor street entrance. We were very uncomfortable walking through here after a late game, and won't stay here again. If you have a stroller, wheelchair, or any sort of infirmity, you'll never get inside. It's too bad, because otherwise it's a good hotel. | 3 | null |
Great location, spacious rooms
We recently stayed here for three nights. Two couples, two rooms. The staff was professional and courtious. The rooms were big by NYC standards, we have stayed at three other hotels and this was by far the largest. Location is GREAT! Subway is on the same block, Times square, central park, Rockefeller center are short walks away. Only two elevators but we never had to wait unusually too long. Maid service was very good, lots of towels, big bathroom, good shower. The lobby is very dark and their bar closes early. If you enjoy a late night cocktail go to Characters bar on 54th between Broadway and 8th, easy two block walk, hopefully Sean is working. Give yourself pleanty of time to get back to the airport, as getting a cab to go there, was a little dicey. | 4 | null |
Had a great time!
Stayed here for a weekend after work had me out in the 'burbs (Oak Brook). Got this hotel on hotwire.com at a decent rate.
My first concern was parking, as a former resident of downtown Chicago, I know parking can sometimes cost you more than a meal. The hotel wants you to park in their lot, and finding lots nearby was not a fun feat. I ended up using SpotHero and got a cheaper rate on the garage just caddy corner to the hotel (where Bed Bath & Beyond and Walgreens is located), but that's after spending $15 to park in the garage BEHIND the hotel just to check-in. I think I was more upset about that - but hey, this is Chicago where space is a premium. This hotel also isn't like the Hyatt or Marriott where the entrance is clearly marked: this hotel sneaks up on you.
Checkin was very VERY pleasant and the agent at the desk even mentioned parking can get expensive. It was nice being engaged in dialogue, unlike the Doubletree in Oak Brook, as we talked a bit about my former university (she was going there too) and things happening on the weekend. I was given information on where the pool is located, a wifi code, and information on breakfast. She also happily pointed out where the red line stop is.
My room was a few floors up and I didn't wait long for an elevator. The room was fairly nice, it was smaller than the Doubletree Oak Brook's rooms, but the layout was similar. The TV's also appeared to be bigger.
Slept nicely, didn't have any outside noise to deal with... breakfast was an adventure - I was looking for stairs to go down one level, but no.. that didn't happen. Every set of stairs I found was blocked off or didn't have access to the atrium, boo!
Breakfast was very busy and the made-to-order area had a line. I just went around them and got premade selections and took it up to my room and finished it there.... the seating was fairly limited and I didn't feel like being a part of society that day - my goal was to go see friends and explore my old hometown.
The hotel stay itself was nice & pleasant - if I weren't a Marriott Rewards member I'd stay here again... my elite status really does make a difference (unless someone at Hilton wants to match me!). Its a good quality hotel that is good for business and families - just do some research on your parking! | 5 | null |
Wouldn't stay here again!
This hotel from the outside appears nice, but the inside of our room was anything but. Parking was a nightmare and my rental car door received new dents the first night alone. We reserved a double queen kitchenette room because the pictures online make to room appear larger than it really is. The room was smaller than a "typical" hotel room that we have stayed in before. The room was a little warm for us when we got there so my wife turned on the AC unit and the whole thing fell off the wall. we got it back on and it finally started to cool down the room. As we were laying in bed we noticed that the valance above the window was coming off the wall too. We never completely closed the bathroom pocket door for fear we wouldn't be able to get out since the door was quite sticky and had a hard time opening and closing. The kitchenette shared the same counter space as the vanity so my wife was able to keep her brush & hair products next to our food. it was great. i wouldn;t stay here again unless it was the last hotel available, even then I may sleep in my car instead. | 1 | null |
Burnham made Chicago "My Kind of Town"
My husband and I stayed at the Burnham Kimpton Hotel the weekend of November 16th. I was there on business but arrived early to take in what Chicago had to offer. As we had arrived early we had lunch at the Atwood Cafe in the hotel and met the most amazing waiter Nick. Now mind you, all of the staff at this hotel were phenomenal but for me Nick went above and beyond. Not only did he wait on us through lunch, he also made certain when our room was ready and had a surprise of "Garrett's Popcorn" (a must) and a very nice note placed there ahead of our arrival. Darryl was also a wonderful employee to meet; in fact everyone we encountered was terrific. Would HIGHLY recommend this quaint and personable venue for anyone looking to experience not only the windy city, but the warmth of Chicago. We are looking forward to another visit soon and will definitely repeat our stay at the Burnham Kimpton Hotel. | 5 | null |
Beautiful luxury on Nobb Hill
From the moment we first walked through the front doors my husband and I were wowed by this gorgeous hotel. The lobby was grand with its soaring ceiling heights and mable columns, comfortable with numerous seating clusters, and a great place to catch your breath if you've just scaled Nobb Hill! The staff were very friendly and helpful which I find is the standard when it comes to the Fairmont chain of hotels.
The room was beautiful and clean and the bed and bedding were wonderfully comfortable. We had a nice view of the city and water from our huge picture windows. The bathroom was also clean, functional and beautiful.
While we were staying at this hotel we had a dinner at The Tonga Room which is located on the lower floor of the Fairmont. An enjoyable evening was spent in this polynesian inspired tiki bar and restaurant. We made reservations in advance on their website for Sunday night. Be sure to check out the website for opening times because The Tonga Room is not open every night of the week and the live band is also there only on certain nights.
The hotel is located on Nobb Hill so, it is centrally located but, it is quite a trek up to it from any of the sights around San Francisco. Luckily, if you don't feel up to the hike, you can catch a cable car up, or down, from one of the two cable car lines that passes by the front of the hotel. And, they run late which is a bonus. Opt for an all day pass if you expect to ride the cable cars more than twice a day.
Overall, I was extremely pleased with my stay at The Fairmont San Francisco and would definitely recommend it to friends. | 5 | null |
Turn on some lights
The Paramount is certainly located central to Times Square and the Theater district and the staff is above average.
But the decor and lighting, in a word...suck! Grey carpet, grey walls and low, low lighting (mood??? like depressed) combine to make it a dreary, somber place. The lighting in the elevators is so bad you can hardly make out the floor numbers. The rooms are small and poorly lit and did I mention grey? They should sue the designer that sold them the poor lighting, grey look and horrible dark hallways.
Maybe I just don't get NYC but paying almost $300 a night for a dreary little hotel room with a full size bed is just not a good value anywhere. | 3 | null |
Stay at LaQuinta
This place was so not what it was cracked up to be. Yes, it's historical and that's about it. The most upsetting - you arrive and you have no option to self park and valet is 24/night. Crazy. Internally, it feels like a haunted hotel, beetlejuice - the people are all librarians looking like they are half dead and hate their jobs. Very cold atmosphere. There is one person at the front desk and she is annoyed when you ask a question or has to service you. The rooms are spacious but stink, dirty, the hallway is terrifying, no security and loud. I love gays but it's definitely a gay hang out, probably not the best place for families. I can't imagine anyone providing a great review for this place.
Pros: Good internet rates, conveniently located for business, reasonable bar prices, gay dating/travel.
Cons: Unfriendly people, high prices for in-room services, valet only option at 24/night, cold people, historic but old and stinky, not customer service driven (at all). | 2 | null |
Poor Service in a Rundown Property
We arrived late evening were greeted promptly, and assigned a room. Upon inspection the safe was locked shut. Went back to the front desk and kudos to Sam he was the only one to attempt to get it open. Reported it again in the AM and was blown off several times. The whole property was in a state of disrepair and the repairs that were made seemed to be the most inexpensive way to get them done, such as the magnetic closet door holder being reattached by a large glob of caulking. (But at least they tried) The drawers of the dresser/TV stand were all broken and caved in and not operational. Choice Hotels should inspect this property and seriously think about removing their name from it. | 2 | null |
Fairly good Mariott; terrific service
This is one of the better Marriotts although the footprint is poorly designed requiring long walks at times to some rooms. The service at the front desk, the restaurant and room service is among the best found at Marriotts. Downsides - the housekeepers are not informed of checkout and therefore, they will knock on the door around 8:30 am to service your room not knowing if you have checked out. So you are advised to hang the Do Not Disturb tag if you wish to not be disturbed. And although it may seem picky, the wine selection does not match that at the Dayton, Cinti, or Cleveland Marriotts (very slim selection) | 4 | null |
Nightmare on Lamar Street
I stayed at this hotel on a one night stay. The management at this hotel is simply horrible!!!! Management has no idea on how to accomodate the needs of any guest. From the valet, to the bellman, to the sports bar personnel to the reception staff has been taught by management to engage in "hotel speak," which is a form of dialect totally based upon on dishonesty and deception. I arrived at 3:30 and was told my room was not ready!!! At 4:30 my room was still not ready. It was only after I asked for my money back did all of a sudden my room become available.
I am not a high maintenance, overly demanding guest but simply demand clean accomodations. | 1 | null |
The Palmer House, Chicago/GO!
The Palmer House in downtown Chicago is an institution.It was built old style with boutiques on the ground floor and a grand entrance to the main floor and lobby.The 4 entrances were manned by courteous and helpful doormen,but enter through the main entrance on East Monroe so you can be amazed by some fantastic brass work on the old elevator. The lift is not in operation but is worth ogling for its craftwork.Go upstairs to the main floor and sit at the bar and watch the world go by. The ceiling has some beautifully restored artwork that appears to be murals but are actually canvas paintings with mural work between. It is museum quality. The tile floor is worth admiration as well.Gorgeous!
A tidbit of history is that many of the rooms here were used to house the armed forces during WW2.I don't know if the rooms had the great beds that they have now, but I wouldn't doubt it. Comfort and service reign supreme at the Palmer House.
The Chicago museum is within walking distance and has some of the most classic pieces of Impressionist art.Everything worth seeing is close at hand at this great location. | 5 | null |
Great Location
An excellent location right in the middle of it all. Of course that can also be a negative when it comes to catching a cab. Overall a nice property, and friendly staff. Two elevator banks (one that brings you from street level up 13 floors to the hotel and then one to the rooms)...the elevators from the street are very slow and there are only 2, so you can find yourself waiting. | 4 | null |
Ok for a last minute stay!
I was attending a wedding on Friday evening, so I booked a room at the Sheraton Suites. I wasn't able to book a room for Saturday because the hotel was sold out, so I found the Extended Stay on Expedia. The check-in staff were very nice and the room was clean. It has a full kitchen (stove, microwave, dishwasher, large fridge) which was great. However, they do not have a ice machine and the fridge only had two ice trays. So if you need more ice, you will have to go out to buy it. They also advertise continental breakfast but don't tell you they only serve it on weekdays. The first floor carpet was a little funky and the rooms could stand an remodel, especially the beds. The mattress did not fit the boxspring and it was not the most comfortable. I will say overall it was unattractive but clean. If the property is upgraded it would really be a great litte hotel. | 3 | null |
Fabulous Lobby, but as you go up, it goes downhill
The hotel is excellently situated for visiting The Art Institute or Millennium Park. It is an "old classic" of a hotel, and the main lobby is a must see, but I would not stay there again. The problem with any hotel dating from long ago (the current one was built in 1923-25) is that, even with extensive remodeling (which was done in 2007-2009) it is hard to create spaces that are comparable to what is expected today (in many cases the walls are load bearing so cannot be changed too much). We had a reasonably sized room (king bed and space for a desk and lounge chair) but the bathroom was very small with little space to spread out toiletries. Also, there was no coffee machine in the room - something I have come to expect in virtually all hotels these days. My major complaint about this stay was the Executive Lounge. It is usually worth while to pay the extra for access - in most hotels it is not much more than the cost of two breakfasts and there are usually some hors d'oeuvres in the evening along with a modest wine at a modest price. (Since we are currently at the diamond level in the Hilton Honors program, we get access for free at the Hiltons but I usually upgrade at other chains such as the Hyatt.) At the Palmer Executive Lounge I ordered a couple of glasses of wine (there was a bartender on duty) and was slightly surprised by the cost - $9/glass which came to $21.44 for two with tax and tip - and was even more surprised by the wine. It was about the worst wine I had tasted in many years. I didn't think it was even as good as Trader Joe's cheapest $2.99 wine that I tried a couple of weeks ago. Unfortunately I didn't get a look at the bottle to see what it was (although I did notice that she had to fish it out of the back of a cupboard). I noticed that a couple of groups in the executive lounge had brought their own wine in - and I can understand iot at the prices they were charging. It then occurred to me that the wine had been sitting around open for some time. I checked the room service menu and saw that they offered three red wines by the glass - the same three varietals as at the bar. The cabernet was a William Hill at $10.50/glass from room service. I presume that what I had had at some time been a William Hill that had been left to turn to vinegar. It was slightly more expensive from room service, but I hope that it was in a lot better condition. | 2 | null |
Great Decor, Bad Sleep
Great location, across the street from LA Live / Staples Center. Modern, luxurious decor. Staff is courteous and accommodating. Unfortunately I had a horrible sleep. The mattress was so hard it felt like a futon, the pillows were equally hard and lumpy. The sheets were so crisp they felt stiff and not soft against the skin. I could hear every noise inside the halls and outside on the street. If you are not used to "city living" and all the fun noises that come with it, this will be a challenge. Unfortunately the toilet in my room ran all night long which added to the poor sleep and on a side note - the shower smelled musty. Don't get me wrong, I really like the hotel. It is beautiful and everyone was very nice. | 3 | null |
Nice amenities, great staff, so-so location
I stayed for an extended period of time in a suite, which included two rooms, a good-sized kitchenette and a balcony.
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WHAT I LIKED
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THE ROOM: The layout was very livable, with just the right stuff you need to lounge, work, and cook a basic dinner. (Also, the alarm clock was easy to use and the bed was comfortable.) The balcony with a lake view was a nice feature.
FACILITY/AMENITIES: The hotel offered a pool, hottub, sauna, exercise room, and laundry room (and they have rolls of quarters at the front desk). There's free breakfast (like, real hot breakfast--not continental) 7 days a week, and free dinner M-W. There's always free coffee in the lobby, and plenty of room to sit. The front desk staff is extremely friendly and professional.
NEARBY: The hotel is across the street from the lake, the Center for Wooden Boats, a marina, a small beach, and a museum. The hotel is also very close to the Amazon campus (if you want to see where the magic happens) and very walkable to the flagship REI store.
FOR DOG OWNERS: This hotel is pet friendly (with a fee - I think $10/day). They have a designated grassy patch around the back of the hotel, with free poop bags. Also, note that dogs are allowed on the SLU Trolley (which stops right in front of the hotel and is free to ride), as well as on city buses (you have to pay an extra fare for the dog). There is a new (usually empty) dog run under I-5 in Eastlake (entrance near Garfield St.) and a (usually populated) dog run at Denny Park--both of which are about a mile away.
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GRIPES
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THE ROOM: The bedroom TV didn't work. They checked it out 2 or 3 times but never really offered a remedy.
Construction outside made things very noisy. Before opting into a room at the front of the hotel, you might consider whether the Mercer St. Corridor project is finished yet.
Marriott usually has awesome pillows, but this one didn't. They were just average.
WHAT'S NOT NEARBY: The hotel is not exactly at "the heart of it all" for tourists--a mile from the Space Needle, 1.5 mi from Belltown, and 2 miles from Pike Place Market. (There is a good bus/trolley system, though.)
Also, there aren't a lot of groceries in walking distance from the hotel. There's one small convenience store nearby, but the nearest real grocery store is a bit of a hike.
PARKING: Lastly, as noted by other reviewers, parking at the hotel is expensive ($23/day). However, you can pay for street parking in the neighborhood behind the hotel. (The private lot across the street is even more expensive.) | 4 | null |
They could have cared less...
From start to finish, they could have cared less about customer service or us simply as a guest. When checking in they did not have the room type we had reserved yet did nothing to compensate or even apologize. We were simply told nope, not available and then smiled at us like we were idiots standing in front of them at the desk.
We then went to the concierge after reluctantly accepting our unacceptable room to ask where we might find some suitable dining, to be snapped at by a rude, extremely disrespectful woman with a french accent, who again made us feel like we were bothering her and how dare we do so. I was so put off by her rudeness that I was about to call a manager over when my traveling companion simply pulled me away and reminded me that the management and front desk really wouldn't care.
As in the other reviews we had the noisiest night I have ever had in any hotel and in addition, it got extremely cold that evening and the hotel was absolutely freezing and no heat on anywhere.
The following morning we go to the restaurant for our "free breakfast" to find out its really not free, even though the room was booked that way, its simply a $10 voucher off the price of your breakfast check!!!
We would have run from this hotel screaming at the first encounter with the front desk if we were not exhausted from traveling all day and were not boarding a cruise ship across the street early the next morning.
If you care anything about service, comfort or your own well being, steer clear of this hotel! | 1 | null |
I expected more from a Ritz Carlton
Building and location are spectacular. Right next to City Hall, public transportation and most sites are within easy walking distance. Front desk was what I'd expect from a Ritz Carlton property, cordial, welcoming, lots of smiles, and professional. I was put on a high floor in a corner room with very nice views. But the room was rather small, which was echoed in several other reviews about the rooms. The bathroom was nice with a separate deep tub and shower.
Upon arriving in my room I received a call from the front desk clerk who asked if I liked the room and was there anything I needed. I asked for a pair of slippers. They never came. When I think of the Ritz Carlton brand, I think of top notch service. I think of staff going above and beyond and I never got that during my stay at this property. The bed shams were stained roughly arranged. The corners of the beds were sloppily made and even the chocolates (milk, tasted a bit stale) placed on the night table were not neatly arranged but appeared to be strewn.
When I called for room service or someone to help me with the bath tap, the people who answered were nice enough, but they always said "bye" a little too quickly and hung up rather loudly. No one was outwardly rude but these are the small details that I would have expected a Ritz Carlton property to handle with more finesse.
The room came with a bathrobe for each person. On one morning, I was in a rush to leave and I threw the bathrobe on the bathroom floor, with one sleeve turned inside out. When I returned later that night, I noticed the bathrobe was hung up on a hook still with the sleeve inside out. Other luxury hotels will hang the robes up for you but arrange it in a tidy way. It's as if the maid just picked it up and threw it on the hook. Furthermore, there was this weird dried up soap foam that had dribbled down the front of the sink. It was gross and I noticed it right away. I touched it to see if it was a permanent mark, and it wasn't. The next day after the room had been serviced, it still wasn't wiped off.
At the restaurant, we arrived at 7:30 for dinner. The room wasn't empty but it wasn't packed either. The waitress was friendly and smiled a lot. We reviewed the drinks menu and no bread arrived. Our drink order was taken and during the time we were deciding on our meal, still no bread. After the waitress took our dinner order, she mentioned she'll send someone with bread. When the food runner arrived with our first course, I asked him if we get any bread. He simply said, "No bread?" and walked away. The waitress later rushed over with bread and butter and commented that she didn't expect the first course to come out so quickly. That's not the point. Service standard should dictate that the bread should be served at some point between seating and ordering. And wasn't it obvious our table had no bread? Again, I expect a lot more from the Ritz Carlton. I expect staff to quietly and keenly observe guest needs and carry out high service standards. This incident, while not egregious or horrible, could have happened at any busy restaurant. But the Ritz Carlton should be better than that.
On ordering room service, the server wheeled in the trolley and uncovered all the plates, pointing out what was what. That was OK, but in all my room service experience, the server always props up the side leaves of the table. She didn't do this and just walked out after I signed the check. Again, little things matter. And when I stay at a Ritz Carlton, I expect these little things.
On my final day, I dropped off 3 bags after checkout to pick up hours later. When I gave the bellman my ticket, he could only find 1. After some searching he found the second. When I gave him the description of the last bag a third time, he asked me to come into the room and look for it myself. I found it in a corner, upside down (the bag was a tote, with no closure).
Had this been a mid level Marriot or Hilton, I would give this hotel 4 stars. But I expected more from a Ritz Carlton. My suggestion to the GM is that all staff receive more specific training on what gold/platinum/diamond service standards are and what they always need to perform to execute. | 3 | null |
Fantastic
I recently stayed at the Charlesmark for a business trip. I took a chance on the hotel, mainly from the reviews found on this website and can say that I was very pleasantly surprised.
The hotel staff was helpful, the bar downstairs was a great place to get a drink and overall, I found the room very comfortable. My room did not have much of a view, which was okay since I was there on business, not vacation. Perhaps because of the room location, (towards the back of the building) I found that the room was extremely quiet (even though the hotel was completely booked.)
Based on the prices of the competing hotels, I found this hotel to be very much a steal for mid $200. They do offer a complimentary continental breakfast, but the offerings were pretty slim.
The location of the hotel was perfect for my needs and being by myself, the room size did not bother me. The hotel is exactly as advertised on the website and I would recommend the hotel for business travelers. | 4 | null |
Won't stay again!
I will start with the fact that we found a bed bug in one of our rooms. We were told the manager Austin would call us on Monday at the latest and still haven't heard from him. Grateful we found it before we left so we could take precautions which were quite extensive. We had a toilet back up in another room and it took 4 trips to the front desk (which we couldn't call because phone in room didn't work) to get it semi-cleaned up. The heating and air was turned off for the night due to a water leak. And for those that don't stay...The bottom of the "kiddie" pool is covered with brown stains. The sitting area smells like urine and the upstairs snack area was extremely hot. The upside to our experience was the staff was very courteous and we were given free breakfast buffet for the heat and air being turned off. Although be warned. Toast will cost you extra! Very disappointed! Especially since manager has not bothered to call us back! | 1 | null |
Great Location
Happy with friendly staff, great location (right in Union Square, convenient), and cleanliness of the hotel. Great place to stay. | 5 | null |
Very Cool EXCEPT the Beds are HORRIFIC
So it's a real shame that the beds are so uncomfortable or should I say the "futons". The concept here is very cool. I have to give this a poor rating as th ebed is th emost important piece to me in a hotel. Isn't that the main purpose of a hotel? T have a good nights sleep?. The room was very small but it had everything I needed. The lighting was excellent and the decor was super cool. It was also super clean. TThe TV was ca nice HD on the wall, the shower was super clean and nice and I had a nice view out my window for a non view rool. BUT the bed was so uncomfortable that my back still hurts two days later. The more I think about it the more upset I become. I stayed here for business so I didn't mind the very small room. I'm in the office all day and then out to dinner in the evening hours so I spend little time in the room and what's most imprtant to me is to be able to get some sleep and those mattresses are so thin that I could not get a good nights sleep so where is the value? I'd prefer to pay an extra 100 or even 200 bucks for a comfortable night sleep. Another bit of a negative is the location. The surrounding are is kind of rough.. Also, I had a really bad experience in the restaurant. The staff was completely overhwlemed and the place was only 1/4 full. I would go back if they changed those darn futons otherwise it's back to my old standards in NY where I can wake up in the monring refreshed and not grumpy with a very sore back. | 2 | null |
Fun Times in New York City
We planned our trip to NYC just before the 9-11 date to visit the Memorial and pay our respect. We flew into NYC first then traveled by Car to Boston Massachusetts for 2 nights then drove back to NYC to spend 5 more nights, We were on 39th street so we were able to walk everywhere we wanted to. We used the Subway and the city buses. We did everything we wanted to do. A dinner boat ride on the Harbor. A bike ride in Central Park. Lots of great food and awesome deals as we shopped every day. We went to a NY yankees game. We had pre-scheduled to be on the Good Afternoon America Show and we were chosen to be on the "David Letterman Late Show". Everyone was nice to us from the motel to folks walking in the city as we asked them questions. Thanks for an awesome time NYC. | 5 | null |
Avoid at all costs...
The irony was not lost on me. America truly has one of the worst public transport systems in the world, but here I was unable to sleep due to the noise coming from that public transport system !
Now, I'm used to living near a railway line, in fact about 200 yards away from 4 tracks of London/Brighton mainline where trains come through at 100+mph 24/7. New, quiet, electric trains that are virtually silent running on welded rails with concrete sleepers. But this is something else. Railways here have old, heavy, noisy diesel trains that insist of using horns, bells, whistles, flashing lights. They still appear to have bolted rather than welded rails, wooden sleepers, noisy manual points. And the trains not only travel through the middle of the town - they cross roads that have level crossings with bells and lights as well. So, you have the noise of the crossings AND the noise of the trains ! American trains travel a lot slower than their European cousins, fire their horns a LOT more. Even the tram line alongside sounds it's horn at every level crossing as well - this is a perfect storm of noise.
I am a great fan of train travel - I will always take the train over car or plane if possible, but this is something else. I would LOVE for America to catch up to the rest of the world and have a proper rail network.
But I'd rather that it wasn't built through the middle of my hotel.
IF it wasn't for the terrible location, this hotel would get a clear 5 stars - however, the whole purpose of a hotel is to SLEEP and REST in, and that wish was rendered unattainable. | 1 | null |
Worth the splurge
Nestled in the Arboretum area of Austin that's close to theatres, the Domain (upscale shopping) and restaurants/shopping, the Embassy Suites hotel is fantastic at providing ambiance, a fabulous free breakfast with made-to-order omelet station, and a nightly happy hour with appetizers, and free paper. The suites are really spacious, with COMPLETE privacy (aka an actual door) between the bedroom and living room area. Budget minded families will appreciate the small refrigerator and microwave. Families with children or business travelers who entertain will enjoy the two large flat screen TVs as well. I generally try to not book rooms above $100 a night but if you have to pay more, this hotel is very intent that you get your money's worth and don't forget them. They have SWANS that grace the lobby fountain and the soaring roof with a "forest-like" feel contributes to a serene, relaxing atmosphere. The pool/whirlpool area are ample (I only wish they'd turn up the heat and the jets more so it feels less like a bathtub). Great, helpful staff - very hospitable! | 4 | null |
OUCH ITCHY AND DIRTY
OMG when we arrived to the hotel, the room smelled horrible. We had to literally buy scented candles to help with the smell.
The room is old and run down.the bathroom had no sink we had to brush our teeth in the kitchen sink (UGH).
My 1 year old crawled and his knees got dirty in less than 30 second. the breakfast sucked, we had better snacksin our refrigerator, than what the hotel had to offer better yet "motel"
I also noticed maybe what looked like prostitutes in the hotel breakfast area. to make matters worse i developed hives. i just wanted to get out of there. thank god we were not in the room much.
i will never ever ever stay there again!!! | 1 | null |
Who gave this more than 2?
What a dump. Poor location. Bad AC. Hair gel smell. 1990's TV. I got walked in on by staff while in the bathroom. The only thing missing are the bugs. Will not make this mistake again. | 1 | null |
Good Hotel
Good hotel overall. The room was well cleaned but it looked as if the windows haven't been cleaned in 6 months or more along with a window screen that was ripped and falling apart. Very enjoyable breakfast. A good stay for a night or two. | 4 | null |
Good location, nice fitness facility.
This is a really big, busy hotel with the expected amenities. We stayed there twice recently and were well looked after by the staff particularly the bellman. We made good use of the gym and swimming pool and the meals we had in the restaurants were fine. Our room was comfortable. The elevator system is unusual but works well once you get used to it. Location is convenient for many Washington landmarks. | 4 | null |
Swanky boutique with great style & service!
I love staying at Zaza! The staff goes above and beyond to make you feel important, even if you're not staying in a high dollar suite. We had a great time and never had to leave the hotel- the pool is fun, the food at Dragonfly is good for any meal and the party scene is great. I also love that they have a car service that will take you anywhere within the area free of charge. We will definitely stay again. We had an issue with our bill after one stay, but the hotel management team took ownership of our problem and definitely made it up to us on our next stay. | 5 | null |
Needs More Than Simple TLC
This is by far the most disgusting Embassy Suites I have stayed in. The place is horrible. I went to my room with my family and stepped no farther into the room than by the sofa. A gagging smell of urine overwhelmed me. I called the desk and the clerk offered to have engineering come up. "No you won't. You will find me another room immediately and I trust you will NOT sell this room to anyone else until the couch is thoroughly cleaned." While I did not give the clerk much choice, he did come to meet us with a new room key and wanted me to follow him to the original room to check on the smell. Nope, I am tired and going to my new room that I hope (fingers crossed) is better. Well it did not smell like urine but I have a list of problems: bugs on the bathroom wall, dirt along all floor boards and vents, couch visibly dirty, old and torn, ottoman leg gone, carpet sticky, hard floor slippery, etc etc. Whirlpool hot but no jets and the pool was freezing. The final insult was trying to open the shampoo and realizing it was used before and not replaced!! Are you kidding me Hilton?? I gave the manager fair warning that I would be writing my review with very strong language. I am also sending a report to Hilton directly. In the mean time, I cannot suggest strongly enough to go somewhere else. | 1 | null |
Another pleasant experience
I celebrated my birthday in Boston and I opted to stay here again because of its excellent location and gorgeous rooms. From my previous experience, which wasn't so stellar, the General Manager, Mr. Rivers, extended a complimentary upgrade for this stay which was incredibly kind of him.
I was upgraded to their Deluxe level room and was placed on the 7th floor away from most every other guest room. The large room had a vaulted ceiling, balcony, fireplace and overlooked Faneiul Hall.
I thoroughly enjoyed this stay and I consider this my go-to hotel when making frequent trips to Boston. While I'm incredibly grateful for the upgrade and the peace and quiet, there were still some deficiencies in the room. For one, the air conditioning didn't work properly. The options were High, Low and Auto Fan and there was a sign asking guests not to touch the thermostat as it would cause the unit to shut off. 90+ degrees out during my trip and even though the thermostat was set at 62, it was Fan only and I was consistently warm and sweaty during my stay which didn't make for a comfortable sleeping environment.
Second, the Wi-Fi only worked at the desk in the room. I called the front desk asking if there were problems with the Wi-Fi and the associate spoke 100 mph and I hardly understood a word she said. All I got out of the conversation was "especially in your room you shouldn't have any problems." Well sadly I did. The second I moved even an inch from the desk the connection dropped. I opted just to use my 4G on my phone.
The 2 last concerns were very small and not terribly important to me but half of the TV channels didn't work...they were black with the DirecTV symbol bouncing around the screen and the silver stool in the vanity area had a broken wheel when I pulled it away from the table.
I didn't want to seem unappreciative and ask for a different room since it was a Friday night and most likely sold out but thinking back I wish I had just asked to have even a Standard Room. I hope the next time I stay will be better. I love this hotel and I'm not ready to give up on it just yet! | 5 | null |
Pure Pleasure!
Staying at the base of Central Park was a sublime treat for a distance runner! Camping out at the Plaza; priceless! Everyone was outstanding, the room was beautiful, I felt pampered, what a pleasure! The Concierges sent us to some new fantastic dining destinations, Rue 57 being one of our favorites and trattoria Del Arte. We love Thallia's. Lululemon offers free yoga classes and has a run club too! Lots to explore, August is a great month in NYC! Highly recommend The Plaza! | 5 | null |
Great Service, Wonderful Hotel
We just arrived home from a wonderful weekend in New York visiting our daughter and celebrating my birthday. We were greeted upon arrival by Hector Rivera in Guest Services. When I inquired as to the availability of a room with two double beds, Hector checked, but apologetically replied there weren't any available. When he learned it was my birthday, he upgraded our room to a suite and sent up a bottle of wine. What a way to begin our stay!
My husband has been a Marriott Rewards member for some time, and over the years we have stayed in many different Marriott properties. We have never received the level of service that was provided to us this weekend. Hector's thoughtful, professional approach set the tone for our stay. | 5 | null |
Overated, too popular
I booked this hotel because of the excellent reviews. Although the rooms look great, it feels very crowded in the Summer. Lines for check-in, long time waiting for the elevator (and no air conditioning in the halls while-u-wait), and highly stressed staff. The hotel was overbooked, so they did not give us the family room I had reserved 3 months in advance, but two separate rooms. Breakfast was not included, but I would not recommend to pay $13 for what they offer in their restaurant buffet. Maybe a good choice if you're going to see a Broadway show. | 3 | null |
terrible customer service
I would not step foot in this hotel again due to the terrible customer service.words that discibe the staff:
unfriendly, unaproachable, rude, bossy,unhelpfull.the staff in this hotel give me the impression that they hate their jobs.I had a great time in New York however the staff in this hotel did spoil it for me.For this reason I would not rate this hotel. | 1 | null |
Excellent
We had a great experience at the Marriott Marquis in Times Square. The staff was top-notch professional and helpful. Special shout-out to Patrick the concierge who made several great restaurant and attraction suggestions. The location can't be beat - right in the heart of all the action. The room was spacious, clean, and quiet. We had a nice visit to the lounge on 8th floor before attending "Evita" on the 3rd floor starring Ricky Martin. Absolutely no complaints. Thank you to the staff of the Marriott Marquis! | 5 | null |
Old urban hotels are much more charming to look at than stay in
First, this was a good value for $169. And the beds were comfortable enough. And the people at the front desk couldn't have been more charming. But in the old days, before modern climate control, bathrooms needed windows, so they would be placed at the back of the bedroom. This means that the usual layout of a corridor from the entrance to the room to the bedroom, with the bathroom on one side and the closet on the other "insulating" guests from the main vestibule, , is missing. Instead the only thing separating you from the hoi polloi is a door. So there is a distinct lack-of-privacy feeling, not to mention that in these situations your floor is naturally the noisiest.
And the breakfast was Hyatt's signature mediocre buffet. | 3 | null |
What an Amazing Hotel!!!!!
Our family spent 3 glorious days at the Hampton in downtown Chicago. The service was superb, the employees very friendly and everything was very clean!
We are definitely staying there again! The employees went over and above their jobs. We couldn't eat meat on Friday, so the breakfast cook made us eggs without ham. Now that's service!!
Dori F. | 5 | null |
Unacceptable customer service
I had high expectations for the Marriott, after readying many reviews. The rooms I had booked, (2 doubles interconnecting) were clean modern and of good standard, the pool area was small but nice atmosphere with friendly staff very busy on the weekend. During our stay it was my son’s 11th birthday, after informing the reception staff at the front desk they made a lovely gesture of a wakeup call with all his favourite treats, a really lovely surprise for him. We had some trouble with very noisy neighbours on the Friday and Saturday nights from 11pm until 2am to 3am, I noted that the weekend hotel clientele were young and out to party, the hotel bar during the weekend was very popular and busy.
My own experience is tainted by the exceptionally bad rude staff member and customer service, on check out. We had issues with incorrect charges on the checkout invoice. I discussed these with the receptionist but charges had not been refunded as I was promised over 2 weeks later.
I booked 2 rooms for 2 adults & 3 children with breakfast included. I was overcharged by $400 for the 2 rooms. At check in or at the restaurant it was not explained that there was a limit to our breakfast spends (our rate included breakfast). However we had a breakfast buffet each day for 2 adults & 3 children there were charges then added for different amounts daily, even though breakfast was included. How can there be different charges although we had the same breakfast daily? I contacted the Marriott help desk on the 7th of September 2012; I am still waiting for a response from them 6 weeks later!! Not enough good Marriott.
Luckily I booked our stay with Booking.Com they have been fantastic, with their intervention I got most of my money back.
I would not stay at this hotel as it is not in a great location in LA, unless you are visiting the Staples Centre for one night only. | 2 | null |
Dirty hotel-staff not friendly-overpriced-no meat on menu at advertised
This hotel is extremly dirty. The breakfast did not serve any meat none of the 3 days that we stayed there. When I asked at the front desk they told me that the meat was in the gravy. Chopped up bits of sausage. The breakfast area was so nasty that no one wanted to eat there. We kept having to go find someone and ask them to either refill items or ask for utensils. We kept having to ask someone at the front desk to come and clean up the breakfast area the three days that we stayed there. Trash was overflowing everywhere each day and we kept asking for someone to clean it up, but no one did while we ate. Our room was dirty when we arrived. There was food underneath the rollout bed in the suite. We had to ask for our bedding on the first day for the suite. I will never again stay at this hotel chain, because of my visit. The price that I paid $832.00 for two rooms for three nights was overpriced and if I were staying in a three or four star, I would have agreed, but this was not the case. | 1 | null |
Great location, poor accomodations
The location is great, you are blocks away from Central Park, Times Square, Broadway, etc. The hotel itself however I would not recommend. Unfortunately we had booked at the last minute so the price we paid was completely not worth it. We passed up other 4 star hotels based on the amenities offered at this hotel along with many of the great reviews. We arrived late Friday night and yes had champagne as stated on the site. The staff was very friendly but during our entire 5 night stay the front desk was always very busy with usually one person working, so there was no concierge to assist with suggestions, info about the city, etc., you felt rushed to check in or ask any question due to the line behind you. Our first room was incredibly small which we expected since it was NY, and we were fine with this, the bed was very comfortable and clean and all seemed ok, until the next morning after showering seeing a large area of black mold on the ceiling in the bathroom. For the next two days I had a severe allergic reaction, which in itself is irritating, but not to mention going to see a broadway show and comedy show while being completely stuffed up and sniffly, and worried about sneezing on my neighbors - not enjoyable. Sat morning we did go to the front desk and the said they would move us to another room but they would have to hold our luggage as one was not yet ready. I was happy they were moving us, but we had to pack everything up before our Broadway Matinee causing us to rush behind. We returned to the hotel after our show to get settled in our new room which was much bigger, again very clean so all seemed fine. That night however we got back to our room after 1am and cranked up the air as it was warm in the room. It never seemed to cool down, however we were so tired it didn't seem to affect us too bad. We mentioned this to the front desk the next morning on Sunday on our way out if they could have someone look at the A/C while we were gone and they agreed to do so. When we returned Sunday night to the room we noticed someone had looked at the air as the condensation had been wiped away, however it didn't seem to be cooling any more. That night was pretty miserable, and 2:30 we still could not sleep, no covers on us, etc, we tried to call the front desk to see if maybe they had a fan we could use or something - no answer. The next morning (monday) we called down to the desk and complained again and they said they would have an engineer come look at it. We left for the day and returned about 7ish that night to find a letter under the door that it could not be fixed and they have another room ready for us. We were so put out to have to move rooms - again. They did send someone up to help us move our things, and they did put us in one of the penthouse rooms, which was nice and had a great balcony view. This room had a massage chair which was pretty great. I still never saw any bathrobes that they advertise on the site - in any room, maybe that is only a winter thing? The front desk was nice and accomodating through all this, but the inconvenience of all of this was too much. It appears they need to step up the maintenance on some of these rooms. I would not stay at this hotel again unless there was a flat out guarantee there were no issues with the room, and frankly there is never a guarantee wherever you stay. I'm not typically one who complains, had they been able to give us a fan for the second room that would have been fine, but for being my first time in NY the time, inconvenience, allergies, and lack of sleep this took away from our stay for sure. | 2 | null |
Thin Walls, Loud Neighbors
The Sheraton Hotel in downtown Seattle has an excellent location and the staff were all very friendly. However, my husband and I were shocked at how thin the walls were at this hotel. We could easily hear our neighbors on both sides of our room. In one room, there was a woman with a very bad cough - totally not her fault but we felt as though we were sharing our room with someone with a bad cold. We could hear her coughing literally all night. On the other side of us, we had a group of people who were in party mode. Finally at 1:30a.m. my husband called the front desk, and they had to send someone up to deal with the situation. We will not choose to stay at the downtown Sheraton again - the next time we decide to take a night off, we will be staying elsewhere. The other disappointing thing is that the hotel charges $44.00 per night for parking. We are completely used to paying for overnight parking but this amount seemed very high to us. | 1 | null |
Best Service
We stayed for slightly more than a week and the customer service was among the best Hilton (maybe the best)!!! The room was very clean and tidy. The communication was so good in this hotel compared to some I've stayed (not the Hilton brand). We were there two evenings before the hurricane sandy arrives and every single day leading to the actual arrival of the hurricane we would have this sheet of paper that communicate to us as to what to do and what to expect. I love the organisation of the place. The porter downstairs was so helpful, he actually brave the storm just to check the pub next door for me to see if it is open for business. Truly gone out of what I would expect him to do. Very nice gentleman and I was really grateful for him in going extra miles for the guest. :) The room service were good too and the food were delicious with again... huge servings. Overall, the best place to be and I actually convinced my friend in booking this hotel for future business stays. :)
We were very lucky that the hotel were nice enough to accommodate our requirements (ie: quiet and no smoking) and the room was very good proportioned and the bed was really comfortable (a bit on the soft side but comfortable after awhile).
Although I would say two shortcoming was that it does not have a pool for me to relax & exercise in and the subway station was about 5 mins walk but not a problem as Boston is a really 'compact' city that you can literally walk to most parts of town. :) We do find the room a bit colder as the air con was blowing cold airs instead of hot airs but not sure if this is usual in the states. | 4 | null |
Not a good Social Living deal
We beleive this hotel has a number of lesser quality rooms reserved for "special deals" like living social. The room was of poor quality. Pipes were bare in the bathroom, the drapes were visibly stained, and the thermostat seemed not to work in the heating register, causing the room to be either hot or cold, but not regulated for in-between. The ceiling near the door and the door itself were 6' high. This was true for the room adjoining ours, also a "Living Social" deal. I can't imagine what a very tall person would do! We can't imagine that this hotel would ever rent this room at full price. The breakfast was marginal at best. They would be much better served by dropping the "hot" part and just giving a true continental breakfast. Cold Hash Browns, sandwich ham slices, premade pancakes and one barely functioning waffle iron does not a HOT breakfast make. There were a few nice ammenities including a nice Happy Hour layout and a plesant staff. These of course, were offered in general for the regular guest. There are no other facilities at this hotel (i.e. pool, game room), so these are what they have to offer. Very poor for children. This offer is a discounted product at a discounted Social Living price. It could never be confused with a regular priced product at a discounted price. | 3 | null |
Great location, great staff, but beware of drunks and bedbugs.
I decided to stay at the Jane because of the excellent location/price and because a friend had recommended the location to me. I stayed for six nights. Hands down, it's hard to find a better deal in Manhattan. Before I stayed, I called the hotel and spoke with the staff. Both times, they were very professional and friendly. The decor is vintage and cool, and although some people have complained about the SRO-era residents, I did not find any of them to be creepy or sketch during my stay. They pretty much mind their own business The problem isn't so much with the hotel or its staff, but really with some of the GUESTS who stay there, particularly on the weekends. During the weeknights, it was pretty quiet. I didn't think the halls reeked of cigarettes or anything like that. I stayed on the 4th floor and one of the bathrooms was great with the hot/cold water, the other was unreliable. Housekeeping was constantly cleaning the bathrooms, so they were pretty clean even though there are some disgusting people who leave a mess of the place when they're done. My dorms in college had more respectful people. Once again, not the hotel's fault - if you have low rates, you're going to attract certain types of travelers, some of whom are just not going to be respectful or considerate of the property or of fellow guests.
In addition, because of the reduced rate during late nights, you get a lot of the drunk partiers from the bar downstairs. On a Friday night, someone literally took a dump in one of the shower stalls. On Saturday, someone puked in the toilet and missed. Maybe some of the floors are better than others, but this was my experience on the fourth floor. The hotel does its best to keep the bathrooms clean and are very accommodating whenever you call the front desk for anything, but it's just the reality of the situation.
The room I stayed in (bunk) was really small, but the hotel does not disguise that fact. There are photos on their website and they give the dimensions. They don't surprise you about it. There are efforts to maximize the space as much as possible - there are hooks on the opposite wall and behind the door to hang your stuff and spacious drawers underneath the bed with a safe. I thought it was sufficient. Free wi-fi was fairly reliable and fast. Room was very clean. Cafe Gitane was great for brunch and had a full bar for the evenings, most of the items on the menu were reasonably priced and they were open late, which is nice. Pricy, but excellent coffee.
Unfortunately, a couple days into my stay, I noticed some streaks of blood on my mattress. I wasn't sure what that was about and ignored it. About two-thirds into my stay, I found a bright red, plump bedbug crawling across my pillow. The next day came the itchy red bites on my hands and feet, which were not pleasant. I later discovered that the 4th floor in particular is infested with bedbugs. The people in the room next to us moved suddenly, and had their room fumigated. The people two doors down from ours had the same problem, and it finally happened to us.
The upside is that the hotel staff was incredibly responsive and professional. They believed us right away, had our things dry cleaned and heat-treated to kill any possible infestation (going to far as to wipe down our electronics), upgraded us to the Captain's Suite (which was quite nice and had a beautiful view of the Hudson River) at no additional charge and refunded the cost of one night's stay for our inconvenience without my having to put up a huge fight. Everyone I dealt with was really amazing and helpful. Claussen, Ashley, and especially, Robert were just too awesome. It was a potentially awful situation that was handled very well by the staff and I was impressed. I've heard about what a nightmare bedbugs can be and how hard it is to get rid of them, but I've been home for a little while and so far so good. They did a good job killing the things.
I wish I could give the Jane a higher score just because of how awesome the whole staff was during my stay, but unfortunately the random drunks making a mess in the bathroom and the discomfort of being bitten numerous times by bedbugs as well as the inconvenience of having to move my belongings and switch rooms at 4 in the morning forces me to dock the place. I might stay at the Jane the next time I go to NYC, but I'd definitely check to make sure the bedbug problem is no longer an issue and I'd probably opt for one of the captain's suites instead. In my view, the hotel management should probably close down the entire fourth floor and fumigate it before letting guests stay in them again. Until they go all out to exterminate the bedbugs, they're going to continue being a problem. Overall though, I DID like the hotel and I hope they can find a way to fix this problem soon because I'd like to go back. | 3 | null |
Fantastic Stay!
The Fairfield Downtown is a great value. Tucked in between two brownstones on a tree lined street, it is located a block from Michigan Avenue and just a 10-15 minute walk to Navy Pier. It is located perfectly for families and couples alike. We spent a long weekend here and couldn't have been happier. The lobby is small but bright and fun. The service was wonderful, and the employees were always ready to help with dining recommendations or directions. Our room was small, however it was spotless and we even had a small view of the lake. Our room, 1206, was very quiet. It had a small coffee maker, an iron, a large TV and wireless or ethernet access. It did not have a safe, so if you need one be sure to check into that ahead of time.
I didn't have high expectations for the free breakfast, and was pleasantly surprised. The breakfast room was decorated brightly and simply. It overlooked the street with large windows and pretty flower boxes. There was more than enough seating. Some of the offerings included, fresh cooked oatmeal with fruit, nuts or brown sugar, breakfast sandwiches, doughnuts, waffles, bagels, English muffins, fruit, juice coffee, yogurt, cereal, coffee or milk.
There is no pool, but there is a small exercise room.
Spotless, great location, friendly staff, good breakfast, quiet and comfortable rooms, easy parking. You can't beat that. | 5 | null |
A bit dissapointing but overall not bad at all!
We were recommended to this hotel by a friend who is an experienced travellor.
We booked for room with 'View over looking Times Square'....yes, well if you stood in Left hand corner of the room (which was on top fllor) then there was indeed a panoramic view o.....however lying in bed the only view was of the huge multistory building opposite or the wall
Room was very very basically furnished.
The Reservation / Front Desk / Concierge staff were very very helpful in assisting us to use public transport to get to and from places.
The Terrace bar should be one of the features of the Hotel but sadly this was not so.....the only feature was the extremely grumpy bar-person who took his time over (1) assisting us and (2) actually delivering service. Waitstaff in the restuarant also need a good lesson on
'Customer Service'.
having said that the whole of NYC neeeds the same. Customer service is appauling.......in 99.999% of establishments!
We would stay at Novotel again but not pay for e room with (or without) a view!!
The location was great and to be so close to Times Square for us was amazing.
.
ieing yf n | 4 | null |
Excellent accommodation
Stayed here for one night, on the last weekend of September 2012, for a 1 day trip to SF. Took an overnight greyhound bus from LA, thus arrived early in the morning. I asked the guy from the reception if they allow early check-in. Took my credit card for the extra charges, and I was in my room in less than 5 minutes. The breakfast was nice, plenty of choices. And the location is just great. Overall, i'd stay again in this hotel if I have another trip to SF. | 5 | null |
Dated but clean and central
We stayed at the New Yorker Hotel during October 2012, the reception staff were first class. Our room was small and dated but very clean and perfectly adequate. The hotel is central for shops, bus and rail stations. The tick tick diner attached to the hotel is very good. All in all we would certainly recommend this hotel | 3 | null |
Convenient, friendly staff, a little dated
This hotel is a half a block from the red-line Tufts station and just a few blocks from the other lines. Also a nice walk to Boston Commons or other downtown areas. Our room was clean, but the furniture was showing some wear. The staff at the front desk were exceptionally helpful. The omlette-maker in the restaurant buffet enjoys his work and it shows. The Starbucks off the lobby is about the same level as our local Safeway starbucks. | 4 | null |
So, So
We recently attended a graduation located in the heart of downtown Phoenix. We stayed three nights at the Hyatt, arriving late and checking out early. Upon arrival we were impressed with the magnificent palatial image of the hotel and its ambiance.. We waited approximately 10 minutes for someone to show up at the front desk, that was okay as he apologized profusely for it.
Parking is expensive and across the street, it is $19 daily for in and out privileges. There is no air-conditioned walkway so after leaving the beautiful hotel, you hit the street and the signaled crosswalk and then make it to the parking elevator. Our room was on the 15th floor which had a wonderful view of the city. The room decor was great as well as the toiletries/amenities left for our use. We were disappointed not to have a refrigerator, or decent coffee pot that brews at least two cups of coffee at a time.. There was a "hot-shot" for a single cup of coffee but, this is not as nice as a real coffee pot. Breakfast is on your own and the liter of plain plastic bottled water they leave for you in the room is $5.00. We did not receive a bill at the end of our stay, and once again upon our departure there was no one at the front desk.
Everyone at the hotel was very friendly, the rooms immaculate, the beds comfy, but the extra's that make you feel at home were amiss or lacking in substance.
We would not stay here again due primarily to the price vs value for our needs and the parking problem. Staying downtown has parking issues so this is probably the norm for the hotels in this area. Next time, we are inclined to avoid downtown and drive the extra few miles and stay at a hotel that offers more of the comforts of home...refrigerator, coffee pot, breakfast and easy parking. | 3 | null |
Nice hotel
I traveled here for work, which was really close for me fortunately. The hotel was pretty much what one would expect from a La Quinta, the room was comfortable and the bathroom was adequate. The A/C worked quite well and cooled the room nicely, even in the summer in Texas, and it didn't keep me up at all during the night.
The pool looked quite nice, although I didn't get a chance to check it out personally. Breakfast was awesome, and it had Texas shaped waffles! Excellent.
The front desk lady when I checked in was quite helpful. I asked for a Whataburger, a necessity in Texas, and she found me directions and printed them out while I took my stuff to my room. That was quite nice of her to do, and something you'd expect from a much nicer hotel. Really made an impression. | 4 | null |
High price, lots of flash--lacks a lot.
I was surprised at the level of ineptitude exuded by the staff at this location. Sadly, that’s only one of the many problems at this hotel. Check-in was the first stumbling block during our stay.
There were four of us, and we booked one room with two queen beds. Our reservation clearly stated the number of people we had in our party and that we had reserved a room with two queen beds. While the gentleman at the reception desk was very kind, he was not tuned into his job. It seems that he glazed over the details of our reservation.
After getting our keys, we waited at the elevator bays for a good chunk of time for one of the five elevators to make its way to the lobby. Once we boarded the car we stopped on every floor, all the way up to the 24th floor, and that was the case during our entire stay. While it is understood that the hotel employees cannot control elevator traffic, there is definitely a bottleneck in traffic when it comes to using the lifts. If you stay here be prepared to spend 10-15 minutes waiting for, and riding on, the elevators.
When we finally got to our room, it only had one king bed. There wasn’t a pull out sofa, either. I called down to the folks at the reception desk to advise them of the issue, and the person that I spoke to didn’t understand what the issue was. I explained to her that we had reserved a room with two queen beds, but the room that we were given only had one king bed, and we were four people. The logistics were going to work. She still didn’t understand. After a few times of explaining what the issue was to the woman on the phone, she then asked me, “So…you want another room?” Finally, she got it.
When we made the 10 minute journey back to the lobby, we were told that there were no rooms with two queen beds available. Given that I had reserved and prepaid for a room with two queen beds, I was a little put out by this new information. How is it that a hotel will “book” a room for you, take your money, and then not have the room for you when you arrive? Not a good way to get repeat guests, that’s for sure.
The hotel’s solution to our issue was to either, go to another hotel, or rent a second room from them at the discounted rate of $399.00 per night. At that point, it was all I could do to keep my cool. After we had already paid over $500.00 for a room with two queen beds, we arrive at the hotel to find not only do we not have the room that we reserved, but now it was going to cost us an additional $400.00+ because of the hotel’s error—how convenient. Considering our prepaid room was non-refundable it was going to cost us just as much to stay at another hotel than it would have been to stay at the Grand Hyatt, so reluctantly, we took the second room. It was a rock and a hard place situation, for sure.
After wasting an hour dealing with the room debacle, we were told that the second room would not be ready until 4:00 PM—another strike for the Hyatt. Completely perturbed at the situation, we returned to the room on the 24th floor to freshen up and make the best of the rest of the day.
When we returned to the hotel that evening, it became apparent that this location placed all of its cash into flash and glam and in doing so missed a great deal of the creature comforts that most hotels have.
First and foremost, we did not have a coffee maker in our room. I have stayed at hotels that were less than $100.00 a night, and there was a coffee maker in the room.
To add to our experience, the water temperature was not stable. When showering or washing ones hands, the water would fluctuate from cold to near scalding. The bed linens were worn, and the pillows were very small. They were almost akin to European throw pillows. They were not pillows that belonged on a queen or king bed.
Lastly our rooms did not have alarm clocks or radios. Again, someone that should be a given at a hotel like the Hyatt. Everything considered our stay was very underwhelming. While this hotel is conveniently located, there are many other hotels in NYC that have rooms at similar prices, have better amenities and better skilled staff. | 2 | null |
Business hotel
Stayed here for 5 nights and chose this one for 2 reasons - its location and our previous great stays at Hyatt properties throughout the world. I have to say we were left disappointed in some respects.
The front desk staff seemed more attentive to their business customers than us. Perhaps they are more at ease with people wearing suits just like them - I don't know. I do know that when you are waiting for service and someone turns their back on you to talk on the phone, it isn't good manners. Again, waiting for service without being acknowledged - it's just poor training. If there was only one person trying to service the front desk you might forgive them - but more often there were 4 - 6 staff.
There was also the issue of Hyatt's method of rating your stay that needs some detailing. Unless you email Hyatt directly with your observations to the contrary, they rate your stay as "exceptional." I find this presumption rather rude. I did pass on other concerns via email and, to be fair these matters were addressed. However, one thing remains - it is a Hyatt property and I have always preferred them - I expected a great deal better and hopefully their training methods improve. | 3 | null |
A Splendid Hotel in a Splendid Location
I doubt you can do much better than this in midtown Manhatten - yes its pricey in comparison to the `norm` but if you can afford to push the boat out, you`ll soon spot the difference and be glad you did. We booked seven nights in a Premier King but ended up with a free upgrade to a St Patrick`s room with a 25th floor view over Madison Ave & 50th/51st Streets - overlooking the cathedral and the Rockefeller Centre.
Service was very good from start to finish, the concierge staff are extremely helpful and, as has been mentioned, the rooms are large & very comfortable. The building itself is fabulously pretty and an absolute pleasure to stroll around to take photographs.
A five minute stroll to the shops on 5th Avenue - a ten minute walk to Central Park in the North with a similar jaunt to Times Square in the opposite direction.
Fabulous. | 5 | null |
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