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Best hotel I have stayed at this year
I stay at about 45 hotels per year for work and this is the best one. I have stayed here two different times and received a double upgrade for being a black status in Omni's to the executive floor. Room was amazing, two bathrooms, nice living room, huge shower, and my arrival gift of free wine and cheese. My coworker received the get fit suite, which had a gourmet kitchen and a exercise area with a full size treadmill facing a small flat screen TV.
The good:
Good fitness center
Comfy beds
Front desk staff is great and loyalty ambassador made sure I got my upgrade day of arrival.
Quiet.
Amazing location.
Nice rooftop pool (not for swimming, just for looks)
The bad:
To get to the fitness center you have to walk across the lobby and a restaurant.
***Note to people complaining about paying for wifi, no access to pool, etc. You are all really dumb, the Select Guest program is free to join and you instantly receive free wifi, access to pool, and 4 free drinks in the morning delivered to your door**** | 5 | null |
Not impressed way over priced and grumpy staff
Front desk was friendly but was totally unimpressed with the rest of the hotel... 350 a night and the room was hot no AC available in this hotel after Dec 1st... is this really 2102 in NYC.. all the guest are complaining about the same this room way to hot. Concierge desk did not know how or the location of the main meeting room in the hotel and sent me to the front desk. If I was paying less i would i guess not mind.. been in other hotels in NYC and was much better for the same price. | 1 | null |
Unbearable noise from heating and fan in bathroom
Nice big suite BUT the noise from the heating system as well as the automatic fan in the bathroom were so loud it was not bearable . When I complained to the front desk they went through the motion to tell me they would send an engineer but I guess he/she could not do anything because the problem remained.
Complimentary Breakfast was plentiful but the breakfast room has seen better days | 2 | null |
parking is $38 per day?
I was psyched and all ready to sign up for the Kimpton InTouch Loyalty Program and book a room for 4 nights at the Palomar San Diego. Unfortunately, I called the hotel and a lady informed me that parking is $38 per day. I asked for other options but she offered none. This $38 for parking is 32% on top of the room rate I found on their website! It seems this hotel caters to our nation's top 2% so maybe I'll have to wait. Haha. The rate I found on their website was great but their exorbitant parking fee was definitely a deal breaker.
Since i haven't stayed at this property, the "Poor" rating is for their parking fee. | 2 | null |
Good location but watch out for extra charges!
The positives of this hotel as it has a grand impressive lobby, 1st impressions good
But..
We had problems checking in as we had booked 2 beds, admitedly this may have been caused by the website we booked though and not the hotel itself, they honoured our booking but made a big fuss that we were getting upgraded to a deluxe room, appeciated the problem being sorted but the bedroom was no different from any usual 3* room I have been in, although bathroom was a great size
Gripes, 100 dollars was taken from my debit card in case of damages, in any other hotel I have stayed they have taken your card number but never actually taken the money from you
I have now been back in UK 1 week since my stay in San Francisco and still dont have this money available to me ( can take 10 days to process!!) so watch out for this if like me you had allocated a budget on your card and then couldnt spend 100 dollars of it, it will now cost me a bank transfer charge to get the money from my US debit card to my UK bank account
So I have been greatly inconvenienced for something of no fault of my own
This was not mentioned at all upon check in , had that been the case I could have used another card although I strongly disagree with this practice
I also feel this hotel charge at every opportunity, charges for Wi-Fi - which were free at everywhere else I stayed in the states, and I believe the charge for the leisure facilities too
I plan to return to San Franiciso but will absolutely not book with this hotel again , I am sure there are a million other more welcoming places
Very Disappointed | 3 | null |
[email protected]
We have stayed at the Hotel Pickwick on several trips to San Francisco. Most recently in June 2012. This hotel is an older property, but the rooms and common areas are clean and well kept. With that said, the property may not have all the amenities of newer properties. If you don't require all that the staff is very nice and the hotel is convenient to the Moscone Center.
The only real downside is that the water pressure in the shower could be stronger. | 4 | null |
Noisy and smoky
We chose the hotel for the price and convenience (breakfast and parking included). As we have club card Intercontinental,they gave us a "preference room". What a joke! The hotel is very noisy, acoustic insulation is poor, and although they say smoke-free, there were people smoking freely. We use the microwave (old and no maintenance) and came back the next day, it was still dirty.
If you want to spend sleepless nights and inhaling smoke, stay in this hotel. Otherwise, run away! | 2 | null |
No running water? Really?
I would have given this hotel 4 stars, even though it's pretty dated and the bathroom was miniscule. The room was clean and the bed was comfortable. But they shut off the water in the hotel at 9 am when we stayed there. No notice. Just shut it off. No shower, no water for brushing teeth, no running toilets.
I called the front desk and they were very nonchalant about it. "Oh yeah, the water is off right now. it will be back on in a couple of hours." REALLY? I was incredulous that we werent told ahead of time so we could make sure we were showered. Even in person, the front desk staff was casual about it. "How's your morning?" When I explained that I was upset that there was no running water, they were very lax about it. They seemed surprised that I was mentioning it. Really? I was shocked there was not a crowd complaining at the front desk.
To be fair in this review, I did get my room comped. But my husband did not get a shower. Thankfully, he had not used the gym!
I know hotels have issues from time to time but I think that notifying the guests would be a much more fair way of handling a situation like this. | 2 | null |
Very pleasant and cheerful.
2 blocks from LACMA. Easy buses to downtown and Metro. Clean Up to date. Nice neighborhood. Reasonable breakfast and quiet. Extremely happy with the whole place. | 5 | null |
Great resort for family vacations
We thoroughly enjoyed our stay here at the beginning of June 2012 with my brother and his family. The check in and service from the staff throughout our stay was magnificent. The rooms were clean and very spacious and although we only stayed a few nights they would have sufficed for a longer family stay.
The resort is perfect for families with all the required amenities to entertain the kids including several pools, waterslide, slow boat rides, mini-golf etc. The poolside bar with associated snacks or lunch food adds to an enjoyable day cooling off from the Phoenix heat. The restaurants on site are also a good standard with a good varied range of food.
If you bare looking to see the sites in the city centre of Tempe then it is about a twenty minute drive. Otherwise, it is more than sufficient to just stay and enjoy the resort amenities. | 5 | null |
Stay here many times
After reading the reviews, I had to check and see if it was the same hotel. I have spent many nights here after Spurs games. I will be the first to say it is not 5 diamond, however, it is clean, quiet and safe. I have never had any bugs, or rudeness. Sometimes, I think if there is the least little thing, people will make a huge deal of it. Guess you can't please everyone. We just shower and sleep here, probably not the place to go for a full "resort style vacation" (however, the pool is nice) but for a night or two stop over it was just fine. | 3 | null |
Boston holiday
I wish I'd read some of these reviews before I stayed at this hotel.I found it very disappointing. It's in a good position, the breakfasts and the staff were nice but the rooms were tiny. My husband and I were on a special holiday for my 60th birthday, touring New England so we thought we would start by staying at an expensive hotel in a good area. What a mistake! The room was tiny, I'm sure it was meant as a single, and it was next to a roof terrace where people could smoke and drink, fortunately it was too wet for that. But we had to wear raincoats each time we went down to breakfast as we had to walk across it. At over $600 inc tax, for 2 nights we expected something better. | 3 | null |
Miserable Stay in a Sketchy Area
Stayed here for 2 nights for a business trip and had an awful experience. The rooms are average in size but the carpets, comforters, are dirty...very dirty...The bathroom is just old-looking. The rooms are freezing b/c there is no central heating, just a radiator or something that did not work. Our room was not cleaned so when we came back for the evening to rest, we came back to a dirty room. Our room was on the Mason Street side and it was SO loud. The area is sketchy and that is putting it modestly. Overall had a miserable stay here and could not wait to leave. | 1 | null |
Beautiful hotel, close to Gaslamp, Waterfront and Little Italy!!
We had a lovely stay at the US Grant. Staff were very helpful and nice. The room we stayed in was beautifully decorated, definitely 5 star. The bed was wonderful and bathroom was beautiful, vessel sink, marble, lovely. Robes, slippers, nightly turndown with chocolates. Housekeeping also would stock the ice for you in the evening, so very nice.
The hotel was very centrally located, close to all the must see areas. The only drawback is being so close to the fire hall and police stations, they are around the corner--sirens went off every night at some point. Not good for light sleepers. It is downtown San Diego so you have to expect some city noises, however this is why I've only rated as very good, rather than excellent.
It was great to be close to Horton Plaza, Starbucks directly across the street, along with CVS so able to pick up the necessities close by. We walked to Seaport Village, Gaslamp District, Little Italy and Horton Plaza, so great location. We had a great dinner in LIttle Italy at Zia's Bistro, and brunch at Cafe 222, south of Horton's Plaza. Worth the walk to these two places. Also went for dinner at Croce's, live band on Saturday night so was alot of fun.
Valet parking is the only option however at $35 per day so if you have a car, you do need to note this. | 4 | null |
You get a little more than what you pay for.
I was a little concerned when I first arrived, but quickly grew to like the place. There's a few restaurants and bars within walking distance, the rooms were clean, beds cozy, and the AC blew cold. I'd stay there again if I was on a budget or if everything in Kemah was sold out again. | 3 | null |
Beautiful hotel, outstanding service!!
I recently stayed here for a girls weekend away. I must first comment on the service....this hotel goes above and beyond to be sure you have everything you need! From the minute we walked in they fell over themselves to be courteous and help in any way they could. The room was GORGEOUS with floor to ceiling windows and beautiful views. Comfortable beds and a beautiful bath. I am SUPER picky about cleanliness and this absolutely met my standards. The only negative I can bring is the pool. It is unbelievably small and while it is probably no fault of the hotel, due to the location there was a STRONG smell of sewage all day that would waft in and out with the breezes. It is right next to a light rail station and I did hear the dings of trains throughout the night so this could be another negative. Overall, I would HIGHLY recommend this beautiful hotel with top notch service. | 4 | null |
Horrible
Worst Hotel I have ever stayed at, I booked a standard queen double online, was told at check in, I booked a single, ummm no I booked a double why would I book a single for me and my daughter, I asked is it a king was told no it was a full, I'm like really WTF, anyway I was tired it was late, go in the room and Oh My God it was horrible, big [--] dead roach on the floor was the first thing I noticed, second thing I noticed was a musty smell in the room, do not take your shoes off in room uless you want the bottom of your feet or socks to get dirty.
This place is a DUMP, the picture they use must be 20 years old when the place was new, because it does not look like this. Mattress looks like something they found on side of the road, and it is the cheapest mattress made, the springs pop and make noise with every movement. I booked 2 nights, but I left after the first night, as I said before this place is a DUMP!!! I could not wait to get home to scrub the dirt off me that was picked up from this crap-hole of a hotel.
And the traffic noise from I-35 will be heard all night long, I wouldn't put my Mother-In-Law up in this motel hell.
Do yourself a favor and shell out a few more bucks for a decent place to stay, because this place just sucks major booty, I don't know how anyone could give this place 1/2 a star rating. | 1 | null |
Nice but average hotel.
This hotel has a nice lobby, decent breakfast and is well located. The carpets in the room were filthy, stained and the first hotel that I wore my shoes the whole stay. They could certainly use new carpeting..it makes the nice room feel dirty. However, the staff was nice, the beds comfortable, so for me, it was average, nothing great and not that bad either, just not the kind of hotel that I enjoy. | 3 | null |
Very nice stay
Stayed 2 times in 3 nights and had a very good experience. Rooms are big and spacious, breakfast is decent, shuttle service was great. Staff was very friendly for the most part, especially the daytime staff. Very easy to get to and from the airport from here. Good hotel for the price if you are looking for value, without a lot of frills. | 3 | null |
the most run down hotel
our 12x12 "room" had dingy walls, mold on the shower curtain, broken ac/heat, peeling paint from the ceiling, old worn out bed that was quite uncomfortable. and it was dirty. by far, the worst hotel room ive ever rented. also, the electrical outlets were in hazardous condition. we had a nice view of a brick wall through our dirty window. also, had a problem with the tv controls. and something broke on the sink during our last day there. but other than that, it was great | 1 | null |
Will never stay again !!!!!!!!!!!
I have to say my experience does not seem to line up with the reviews but lets start with my complaints.
1) The lobby and hallways were extremely hot
2) They had no drinks in the soda machines or in the market pantry for the entire stay
3) The room i was in 255 was on russell st which is extremely noisy and I couldnt sleep, i tried to change rooms and they wouldnt let me until the next day.
4) I move to room 205 and this room was quiet but the ceiling paint was coming off and the floor was stained.
5) I had to pay 15$ a day for parking
Overall it just wasnt a pleasant stay especially when you are stuck there for 3 nights. | 1 | null |
Awful
My best friend and I had a 5K race in downtown Columbus and she booked two rooms each with 2 double beds. When we got there in the evening there was no one at the desk, the girl who was working was sitting on the other side of a wall, and we stood there for about 5 minutes before she came back. Check in went smoothly, but when we got up to our room, it was a suite with a king bed. We called down to the desk and told the girl the situation and she told us that there was nothing she could do because the whole hotel was booked. When we told her that our booking was confirmed for two double beds she then told us that since we booked through a 3 party website (i.e. Priceline) that our reservations weren't guaranteed. So we called Priceline and explained the situation to them. While my friend was on the phone with them I turned down our bed to check the sheets (I'm a clean freak especially when it comes to hotels) and there was a long hair in the middle or the bed. I immediately called down to the desk and told the girl about it, and she told me that housekeeping is gone at night and there was no one to come up and change the sheets. And she couldn't do it because she was the only one there and she can't leave the desk unattended. She then told me she could bring me new sheets up to my room. She could leave the desk to bring me new sheets but I had to change the sheets myself. In the meantime, the customer service representative from Priceline.com put my friend on hold to call the hotel himself, and a gentleman answered the phone. But the girl told me she was the only one there!!! The gentleman then told the representative that he didn't know why we were complaining because they upgraded us to a King suite. We never asked to be upgraded! If we had been a couple it would have been fine, but we're not. So needless to say there was nothing anyone could do because they were booked for the night. After that fiasco, i started my task of remaking the bed, and when I went to put the fitted sheet on the bed it only covered half the bed. She had brought me the wrong size sheet! I then walked down to the front desk and waited another 5 minutes because both the girl and the gentleman were behind the wall talking and laughing. When they finally noticed me, the gentleman came out and I asked him for the right size sheet, he asked the girl if she had given me king size sheets and she replied, "I gave her sheets." Her name is Claire and she was very rude and very short with us from the start. I will never stay here again and would recommend any other hotel in that area instead. | 1 | null |
Free internet is like tap water required if you want guests
Spent 5 nights in San Francisco staying at the Handlery Hotel. The old hotel is a bit of a rabbit warren. The hotel is just down from Union Square and has good access to shops if that's your game otherwise public transport will get you round the city if you are prepared to give it a go. Its about a 20-30 minute walk to the ATT stadium for a Giants game which is worth a look even if you have no interest in baseball just to observe the locals and look out over the bay. Get top tier block 317 seats for over the plate and over the bay views and a good night. The walk home is no problem so hoof it for a look at that end of the city.
The staff are good, the breakfast choices pretty good but watch out for the portion sizes, huge, specify exactly what and how much you want otherwise you will waste a lot or bloat yourself.
Our room had a view of air conditioning ducts so this is not a hotel with a view but was reasonably quiet. The room was clean and well equipped. There are a number of bars and restaurants nearby. Try the Clift, Redwood bar for Philippe Starck out there decoration, the Grand cafe for french food in a grand setting, the Millennium for good vegetarian fare, Lefty O'Doules bar for a Giants baseball sports bar experience.
Unfortunately the hotel let itself down with no free internet. As far as I am concerned you can get free internet in the worst dives in the US these days and a hotel of this 'standard' has no excuse for not having free internet hence my poor rating if it had free internet it would be average to very good | 2 | null |
Different style of hotel
This is an interesting place. We stayed in two different suites, the Hollywood Glamour Suite and the Caribbean Suite. We needed two bedrooms so these worked out fine. The living room has been converted into a bedroom in both of these suites. The location is convenient, although a bit sketchy. There is an abandoned house across the street and some “interesting” locals hanging around outside at night. The biggest complaint I have is that the gardeners next door came at 7am on the second morning. Yup…7!! Really?! I normally get up early, but on vacation I might like to sleep in! Overall, the place has some charm, but certainly not my favorite in the area. One final note…the parking is SMALL and steep for the Caribbean Suite, so if a guest does not pull their car all the way in, good luck getting by. It does mention “compact cars only” on the website, and they are not kidding! | 3 | null |
Location/amenities
Location is great....can walk to many of Seattle's best "tourist" locations such as Seattle Center, Pike Place Market, etc. but web site information is hard to pin down as even with due diligence in selecting this hotel I was surprised to learn my "type" of reservation did NOT include the price of breakfast nor parking in the hotel's garage. | 4 | null |
Nice digs in a good spot
While on a trip to move our daughter from her UT apartment to another, we stayed at the Hilton Austin airport. This was a repeat stay, because it is so conveniently located at the TX71 route and the intersections that lead to downtown Austin and UT, but for much less cost. Using Priceline, we got a king size bed in a suite for $80! | 4 | null |
Location, Location, Location
This is a wonderful hotel right on the WATER. I believe it's the only hotel on the water in Seattle. The decor is a combination of lodge and contemporary but it works. I would recommend getting a water view room with a balcony. It's worth the extra price. Also, their restaurant is wonderful as well. | 5 | null |
I like this hotel....
Planned a last minute work trip to the Austin area. I found limited hotels because SXSW, Rodeo, and Spring Break taking happening this week. I booked the Hampton Inn & Suites Austin Cedar Park and was very impressed with my room. I enjoyed this hotel 100 times better than the Full Service property I stayed at the following evening. Updated spacious rooms is always nice when away from. The location is a short drive from downtown, easy access from the highway, and the staff was super friend. I would stay here again on my next trip. Extra added values such as free breakfast, business center and parking help save my company money. | 5 | null |
Not in hot water on this stay.
I needed a hotel to crash for one night to catch a return flight to Calgary AB. at 0700. Staff was very helpful at check in. The fellow at the concierge was excellent. I checked in and returned my car to the airport and as instructed, called the hotel for a shuttle to pick me up. After 20 minutes (the hotel was 1 mile away) the shuttle arrived. Friendly service but she said she hoped I wasn't in a hurry as we were going to the airport. It was closer to 45 minutes before we got back to the hotel. I wasn't in a hurry so no impact, just time.
The kicker was the next morning. I left a wake-up call for 0345 to catch an 0700 flight to Calgary. First time ever I decided to set my phone alarm. The wake up call never came. I went to shower and ran the hot water in the sink for 10 minutes without getting any hot. Took a quick cold shower and headed for the lobby to check out. Seems that there has been a lot of work here to resolve lack of hot water issues. The staff told me the building was old and there had been many complaints and many repairs on the lack of hot water. Again, the staff tried to help me and seemed to really care. I would probably not stay here again as there are much newer hotels across the road. | 3 | null |
Rooms were too dark
We telephoned/asked for the price given over the internet/were given another (higher) price over the telephone. We were stranded due to Hurricane Sandy and did not know our way around/have transportataion, so we took the room for four days. The room was dark and promised balcony non existent. On the night of the concert, the band gave the crowd more than their monies worth. One of the front desk staff seemed really wary of my spouse and we wondered what that was about. We paid in cash and that was a problem as well. We will not stay there again. | 2 | null |
nice hotel for a business trip
This was a nicer-than-expected hotel in terms of appearance. There is a New Orleans feeling in the architecture and outdoor balconies facing the courtyard. I didn't use many of the amenities myself, but I did see many people enjoying the hotel bar and restaurant when we came in at 10:30 on a Monday night. Location is about 15 minutes north of downtown Austin and 25 from the airport, so it isn't in the thick of things, but it was great for the business trip we were on. The warm chocolate chip cookie at check-in offered by Doubletree is a nice bonus. Finally, the price was reasonable as opposed to hotels downtown, and the room was updated with a comfy bed. Enjoy! | 4 | null |
bug on bed - nuff said
hotel looks OK on outside. clean exterior. friendly staff. clean and spacious lobby. Room looked clean. I was just about to get in the bed when I saw a roach crawling on the bed. It eventually walked all over the pillow as I was packing my stuff to leave. | 2 | null |
location
The hotel was fine, although we were put in building D which was not close to the Lobby. There was a security guard there all the time due to the many homeless people that would converge on your car if you turned into the wrong entrance. | 3 | null |
OK? I Guess
Staff is very friendly, great bunch of people. However, service in the restaurant and bar are terrible. VERY slow. Food is sometimes cold. I have had a waitress disappear forever and a new one in her place. Showers are usually plugged up and the toilets seem to be hit or miss if they flush. Ceiling leaks if you get a room on the 12th (top) floor. Rooms are relatively clean. Terrible old TVs that you can barely read/see anything on. The Heat/AC units do not work properly (blows cold air when heat is turned on, happened in multiple rooms I've stayed) Most of the room doors do not shut all the way, I'm sure it would be easy to break in to one so don't leave anything too nice in your room all day. Wi-FI is terribly slow and hard to get a connection, you need to connect to the network cable at the room desk. The moat out front smells interesting. The concierge lounge is nice but has minimal food most the time. At least the drinks are good, you'll need one staying here. Comfortable beds though!! | 2 | null |
Bugs & Filth
We checked in the room and the air was on but would not get cool,I removed filters and dirt was caked on .The room walls were dirty the bath room reeked of old urine and had blood on the door jam. set on bed for a few moments and was bitten several times by some kind of bugs. I went to front office and explaind to them about room they said they would move us. we moved then to another room bathroom was clean however the walls were filthy air condition was nasty dirty . The fridge was all rusted microwave looked liked was dropped off of the roof then put in room. The room had spiders in every corner it was not worth the $60.00 bucks and then they not sure charged me around $ 8.00 on card when moved to next room without saying they were doing it or what for. Be advised Do not stay here and expect quality . Never again | 1 | null |
Convenient location
Hotel is older, but still in very good condition. Staff was excellent. Loved the location...just down the street from Rodeo Drive (walking distance) and many shops and restaurants. Each evening we walked down there for dinner or dessert. Also, a simple drive to Santa Monica beach or Venice Beach and others. Pool and pool/spa area are a bit smaller than we would have liked, but was fine for our visit. Access to the pool is a bit inconvenient (either through the lobby and front door to side gate, or from an elevator on 3rd floor). No easy access to bar from pool, but staff was making occassional visits to pool to take drin k orders. Restaurant and Bar (which also serves food) were decent, and a bit pricey, but it was to be expected. | 4 | null |
The best
Ok this is my 2nd stay at the Handlery in San Diego. Although the rooms may be somewhat small and the walls a bit thin this is a wonderful place to stay in San Diego. It is 10 min from just about everything you would want to do in San Diego. The thing that makes this place so nice is the people working there, they go out of there way to ensure your stay is just perfect. From Jose at the front desk, Jeff the bellman, Danny the bar tender, Sandra and Gus the food and bev managers, and Mr. Pete Lassalette the General Mgr. These people make me feel like I'm home. The pool is great the food is excellent. Hey its not the Hilton but as far as location goes it's the best. Would I stay there again ? Absolutely !!!!! It has everything you would want in a hotel with people that are very friendly and kind. To me that is very inportant. So book your next stay at the Big H as I like to call it ! I promise you for what you spend there you will not be dissapointed. And by the way they have the best towels of any hotel I've ever stayed at. I hope this helps anyone planing a trip to San Diego. | 5 | null |
TERRIBLE GUEST RELATIONS, SERVICE!!!
I had booked a hotel through priceline and it happened to send me to the extended stay deluxe. Due to an emergency I did not make it to the hotel. The priceline team was VERY nice about reversing the payment if the hotel would approve it. I called the hotel and asked to be connected to the manager. I explained the scenario and Nick/Nikko had a miserable attitude about it. He hung up right in the middle of our conversation twice and the third time he said "I F*****G dont care about people like you do what you need to and DO NOT CALL BACK" I was quiet baffled by the behavior, I work for Hilton myself and it was hard for me to understand why a guest would be treated that way. I decided to head the corporate way and left a few voicemails the closest I got to was a man at special services and he promised a call back with an update in 48 hrs. I guess we can all guess how that went.
The money was merely a matter it was the principle and beauty of this business it is called Hospitality for a reason! An extended stay manager has an attitude and an agression issue that is a first timer surely
Would highly recommend a few other hotels in the same area anything but this one! | 1 | null |
WOW Hotel
Top notch hotel with impeccable rooms. Outstanding and very chic theme throughout. The room was beautifully designed for comfort. Well stocked bar and bathroom amenities. The mood lighting controls were a nice touch of class. The staff was very friendly and accommodating and you can't beat the location. The hotel room doors are a bit loud when they shut. It was a bit annoying in the morning hearing my neighbors leave. However, overall this was one of the most memorable hotel stays I've experienced and I will definitely return. | 5 | null |
Water Leak Problems and Moldy/Fishy smell
We have stayed at this Hyatt Place in the past, and it was a wonderful place to stay. However, on this trip, all of that had changed. Our assigned room was on the 5th floor. The room smelled so bad, that it literally gagged us when we entered. The manager assigned us another room on the 6th floor, and while not as bad as the first, it too had a very unpleasant smell. I asked the clerk if they had had any problems with the airconditioning, ducts, etc., and he admitted that they had had a serious water leak a "few weeks ago." I tried one more time with a room on the 2nd floor and gave up. All of these rooms (and the entire 5th floor, even in the halls) smelled moldy and fishy. The rooms were clammy, and the air conditioning system did not seem to be working properly. Additionally, only one elevator was working. That is the only elevator they will need if they do not correct this problem. I believe they have a serious water leak problem, and eventually, mold will be throughout the hotel. the staff was very nice and understanding. They did not bill me for the room when I checked out 2 hours later. Too bad. I really liked this Hyatt and its location on the River Walk (away from center and loud portion of the River). | 1 | null |
Great Location in Seattle
This is a fun and funky hotel in a great neighborhood. Walk to the Space Needle or hop on the Monorail to the Westlake Center. The hotel staff was very accommodating and friendly. The hotel provides a free shuttle to many local attractions and David, our driver, was amazing and helpful! We reserved the Maxwell Ensemble suite and it was clean and spacious. We were on the third floor and while we had a view of the space needle, I think the best views are on the fifth floor. The free Wi-Fi is a nice benefit but it was very slow with constant dropped connections. This was not a huge issue for us as we were visiting for a weekend and we had our smartphones. The room service provided by "The Rock" restaurant was reasonably priced and very good. Be sure to have David drive you to upper Queen Anne to enjoy all the wonderful shops and restaurants. | 4 | null |
Nice place for a visit
We stayed here new year's day and walked to the Verizon center for a basketball game. The hotel is classy and our room was small but stylish. Many rooms were being renovated and I suspect they are much nicer. The beds were just a little too soft, perhaps because of the extra-thick super-cloud-pillow-top mattress cover. Really, we don't need a half a foot of cush on top of our mattress. Couple that with what seemed like a dozen pillow choices and it becomes a little overwhelming.
The bathroom was small but serviceable and the furnishings were decent quality. The only complaint about the place was the renovation noise that began at 10 am (thankfully later than the 9 am we were warned about). There was nothing left to do at that point except to check out.
The small bar downstairs was nice and intimate with a friendly bartender.
The walk to Verizon Center was about 12 minutes but went through one semi-sketchy area. A taxi might be in order for the less adventurous.
The staff was invariably polite and helpful.
Good stay all around and will be an even better place when the renovations are complete. | 4 | null |
A great place to stay.
Had a great stay at this facility. Walking distance to most area's in the Gas Lamp district, convention center and light rail transportation. The rooms were big, comfortable and clean. The morning breakfast was terrific and the evening hosted happy hour a nice treat. These guys do it right. The kids will love the elevator ride. Give them a try, you will not be disappointed. | 5 | null |
Convenient Location for Airport
I came to this hotel because I was bumped from my connecting flight. Pros- Very Good front desk (the room I was in smelled like stale cigarettes, they moved me promptly to another room); Shuttle to and from the airport. Cons- vending machines out of order on each floor, although front desk did have snacks, place needs new carpeting and other upgrades. Breakfast was ok, but not great. If you're staying one night and going to the airport, this is a very convenient hotel. Otherwise, for more than one night, I'd find some place more modern. | 3 | null |
Teeny room, kitschy decor, poor location
We stayed here because priceline had it rated 4 stars and in the Pike Place Market area; both grossly inaccurate! Our room was slightly larger than the full size bed (aka "queen" according to the front desk) and two people could not stand at the bathroom sink at the same time. There was no desk and a bedside table on one side only. Our room was quite warm when we arrived, despite a thermostat setting at 60.5°; we complained and when we returned the room was at 72°F (22°C).
The lower room numbers are quite close to the freight train railway crossing, and a note in the room explains that some guests find this romantic — especially the bells that ring each time the gates go up or down? — while others will want to use the "complimentary earplugs" they provide. I counted at least 4 crossings during our night there, between 11pm and 8am.
They do accommodate pets and were great with our dogs. | 3 | null |
Clean, quiet, beautiful!
This was an overnight stay that was in a convenient location for us. The room was very clean, quiet and beautiful. I ended up with a king suite because I booked at the last minute and that was all that was left. It was reasonably priced and worth it. I would definitely stay there again. Great breakfast also! | 5 | null |
Tight
I agree that the location is great for tourists but the rooms were small and the bathroom was incredibly small to the point one person could barely turnaround in ours(although others in our group had very slightly bigger bathrooms). Some street noise could be heard. | 3 | null |
Sad looking hotel; not like the pictures online
Hotel is a shell of its former glory; It was the place to stay if you wanted luxury and a good game of golf. Now, it's a sad disappointment.
When I got there, the place looked as if it has'nt been kept or renovated. Does'nt look like the pictures online. leaving out to eat dinner, prostitutes attempting to flag me down on the main road into the property. Room was less than expected from a budget motel. Only a few channels on T.V. Came back from a days activities to a room not cleaned. Called the front desk, the clerk tells me if I want clean towels, I will have to bring the dirty ones down. If I wanted service like that, I would've (and should"ve) stayed at a military guest house.
The place looked sad and I will not stay there again | 2 | null |
Good location, very friendly staff, really enjoyed our stay there
It has a nice location, very friendly staff, good variety for breakfast and nice quality. Definately will come back here again | 5 | null |
dark room
open door first impression was stall and hot bed spread was ripped towels were thin just not appealing | 2 | null |
Overall, a decent experience and nice trip!
We decided to spend a night here over President's Day weekend with our almost four-year-old daughter. We drove in from Dayton. We've previously stayed at the Kalahari in Sandusky, a Great Wolf Lodge in Wisconsin, and a very nice waterpark resort in Gatlinburg, so we did know what we were getting in to by choosing Fort Rapids over, say, the Great Wolf Lodge in Mason, but the price difference was significant and we knew our daughter wouldn't mind most of anything we'd mind anyway. One thing that's important to remember about coming to a place like this is that kids don't have many expectations-- and the things that bothered me made absolutely no difference to our daughter, so I'm betting she'd give the place a 10/10.
Pros:
-We liked that there were different types of rooms here. They have standard hotel rooms, bunk bed rooms for kids, and villas. If you are staying in a standard room and not a villa, you'll be in the "tower" part of the hotel, which is really just like an older Holiday Inn that has been redecorated in the western theme.
-We had no problems with the staff. Our check-in was smooth and even though we were told we couldn't check in until 4pm, we got in early and the young man at check-in let us in to our room early (a little after 2pm) because housekeeping had just finished. We also had no unpleasant interactions with any staff members. I felt that housekeeping was very polite and they did check in once we were in the room to make sure it was okay for us, and they were always polite in the hallways. The first aid crew at the waterpark was great when my daughter scraped up her hand and they were very kind to her. The hotel had activities running all day for kids, including a karaoke in the lobby and milk and cookies with storytime after that. The young staff member who ran it (I believe her name was Nala) was very polite and nice with the kids. We saw management all over the place and even had the interesting opportunity to hear management and security speak with a group of teenagers in the lobby about their inappropriate behavior. We thought the staff were very friendly and helpful and we liked that management seemed to be walking the building constantly.
-The waterpark had a devoted area for young children and even though this area was for kids 12 and under, it was mainly parents and young children. We spent all of our time there and there were always at least three lifeguards in just this area.
-There's a hot tub for adults, which is always nice.
-Our room was a standard hotel room but had some nice touches. There was a flat-screen TV in the "bunk bed area" of our room and I thought the mattress was very soft. I did a thorough check for bed bugs, as I do at every hotel, and saw no bugs or evidence of bugs.
-The room had a minifridge and a coffee maker, and there was free wi-fi throughout the hotel.
-The hotel had an arcade-- a little overpriced but nice for when the kids get bored with swimming.
-The hotel's lobby was very nice and had a constant large fire and a number of soft couches. It was nice for relaxing in the evening.
Cons:
-This is in a weird location. It's literally in the middle of an old industrial park. Normally this doesn't matter much, but it means that there aren't any quick places to pop out to for a dinner or breakfast or even a grocery store. I sort of felt like we were in the middle of a sketchy nowhere area. This did mean that we had to eat primarily at the hotel because we didn't feel like driving all over the place to find a restaurant. If we ever come back, I'll bring some food and plan to store it in the minifridge, and I will also bring some breakfast foods.
-The hotel food is expensive and not that great. We ordered room service the first night because we were in between swim times at the waterpark and got a pizza and chips and cheese sauce for $25. The food was hot but not overly tasty. We weren't willing to venture out for breakfast so we decided to hit up the breakfast buffet. There were a lot of choices but the food was only decent. That was very pricey and I wouldn't recommend it for the price. The convenience is nice, but you'd be better off just packing donuts, cereal, etc. and eating in your room.
-I would not get the bunk bed room if your children are older children, like maybe teenagers. The beds were packed pretty much on top of each other and I have to imagine that it'd be somewhat claustrophobic in that tiny bottom bunk. Also, our bunk bed on top had no rails to keep a person from rolling off, which can be scary with a smaller child.
-Bring your own pillows. I had read this from other reviews but forgot mine, and I was very sorry. The pillows are literally the worst pillows I have ever slept on. They are little tiny squares and they feel like a bunch of old t-shirts wrapped up in a pillowcase. They are so lumpy that I considered just laying straight on the mattress. Our daughter actually chose to roll up her Mickey Mouse blanket and put her head on that rather than put her head on a lumpy pillow.
-The room only had one tiny garbage can. I read a few other reviews that said the same thing and didn't think it would matter, but we were there for less than 24 hours and ours was almost overflowing, especially after we ordered pizza.
-The main TV in our room was very old. It was a Zenith and not a flat-screen and had pretty poor picture quality.
-The waterpark could have been cleaner. We stayed on Saturday night until 7:30ish and came in on Sunday morning at opening and there was still some of the same trash out near the little-kids area-- cups, a napkin floating in the water, etc. Also, you definitely want to bring your own towels-- the waterpark towels were very tiny and probably didn't absorb much water. Also, the waterpark lighting at night was VERY dim. There were burned out light bulbs all over the place and while the little-kids area was well-lit at night, the rest of the park was very dim and almost hard to see in a few places.
-It can be loud at night. We had a lot of neighbors who were in and out and slamming their doors, and while the walls don't seem overly thin or anything, when the doors slam, they slam hard and it's loud enough to wake you. If you have little ones, I'd bring a sound machine to maybe muffle that.
Overall, we'd go back, but I wouldn't pay more than we paid this time (we didn't have to pay for our daughter's waterpark pass because she was so young). The main hotel tower is older and the rooms are just not very updated. Bring your own pillows, bring your own towels, and bring some snacks and drinks. | 3 | null |
This place is a dump!
The pictures are definitely deceiving. We got a room that was located right next to the janitors closet so it was always busy by our room and noisy. The bedding had cigarette holes and stains on top of it being very old and thin. The paint job in the bathroom was done halfast, they started up one side of the doorframe went over the top and then stopped. And the bathroom light is always on. It was just ridiculous. I could have spent less at Motel 6 and had a better room. I don't usually write reviews, but I just had to this time to warn people who might be thinking about staying here. | 1 | null |
Great location
Our stay here was great mainly due to the fantastic location right by Fisherman's Wharf. The hotel has a back entrance right onto the Wharf. Rooms are recently renovated and the decor is nice with a Golden gate image on a feature wall in every room. Clean and spacious, we had a courtyard view with balcony on the 4th floor which gave us a partial wharf view. We found the reception staff and concierge helpful throughout. Only a few issues, sleep number beds werent working in our room, bathroom fan really noisy and paper cups, just two, for the coffee maker.There is no restaurant but there is an adjoining diner for breakfast or the IHOP next door. Boudin's is only a few minutes walk too and does great breakfasts so I'd recommend going there. | 4 | null |
Wonderful Concierge, Wonderful Service
My husband and I went to Chicago for a quick Labor Day weekend get-away. The concierge, Eden Bernal, at the W City Center was extremely helpful. Prior to our arrival, she had helped sort out our architectural cruise/tour along the river as well as VIP tickets for the art insitute. She even booked us a complimentary car service! All in all, a wonderful trip. The hotel definitely caters to a youthful crowd, the bathrooms are small, but you will want to be out and about enjoying the city anyway. No complaints! | 4 | null |
Sophisticated Stay
We enjoyed staying at the Palmer House Hilton very much. We were on the Executive Floor which offers a nice lounge and afternoon snacks and breakfast. The food in the restaurant in the hotel was not quite as good as I expected. | 4 | null |
Excellent for San Diego Airport and area
A very good Hotel for both location and service.
We stayed for 2 nights before flying home after a road trip around California and it was a lovely place to relax.The room on the 2nd floor overlooking the pool was excellent with all facilities for cooking if required with separate sitting and sleeping areas.
The complimentary breakfast and early evening meals were adequate rather than special but certainly made life easier.The car parking was very good and free and all the staff we met were very help full.
The location made it very easy to get into central San Diego and also the airport,The car hire return is only 5 minutes or so away. | 4 | null |
Dissapointing and expensive!
The service was very dissapointing, I was supposed to be there for 7 night and end up staying only one, they changed my rate daily and one day was for $380. The service in checkin was slow and only one staff member was on the front desk. I am a Platinum member and I got a crappy room, even that I asked for a high room. The rooms are tiny and shabby.
Location is OK and Wi-fi and breakfast was free, but that was it. | 2 | null |
Would stay here again if needing access to Indianapolis
Stayed recently at this Hilton property mostly based on the generally positive reviews here on Trip Advisor in order to attend the Indiana State Fair. This property is clean, well kept, very accessible to the freeway, and in a decent area. Located just off I-65 at the Southport exit, the HIIS is about a 15 minute drive from downtown and/or the fairgrounds. The hotel is not in any kind of neighborhood with the only things in the vicinity being other hotels, fast food places, and restaurants like the Steak & Bake.
The front desk staff were friendly and efficient. My room had no issues though I am a little worried about the layout of the bathroom for any patrons with less flexibility than a monkey. I believe the hotel to be smoke-free and I did not notice any stink around the outside of the hotel as is so often the case with so-called "smoke-free" properties.
My room was clean, fresh-smelling, and quiet. I did not hear anything from my neighbors (rooms free of my neighbors’ noise are important to me). When I was there, most of the other guests appeared to be business travelers. I appreciated the small microwave and refrigerator as I had stopped by the Kroger’s on Madison a few miles away for snacks. No problems with the wi-fi or the business center. They offered basic cable on an LCD television. I was looking for a guest laundry but did not see one. The breakfast area offered coffee, tea, fruit, pastries, several hot choices, and cereal.
In summary, I recommend this property for anybody with a vehicle wanting access to Indianapolis but not wanting to stay in the downtown area. | 4 | null |
a good deal
This was a last minute blind booking through Priceline's new express booking. You only know the area and the star rating. After I found out the hotel I looked at trip advisor reviews and got nervous, but it turned out to be a nice hotel with modern furnishings and wonderful views of the East River and in the direction of the Chrysler Building which we could see from our room. | 4 | null |
Expensive hotel where the elevators don't work
First of all there are many, many hotels in this price range in New York. I have stayed in many of them, however this is the only hotel where I could NEVER get to my room. There is a system that requires your room card in the elevator to select your floor...this is common...however in this hotel it never works. I'm talking about every eleavtor ride in three days...you simply can't get to your room without finding someone at the front desk after riding up and down several times hopelessly...to use their security pass to get you to your floor.
Maybe they will fix this problem someday...but for the amount you pay at this place...wait two or three years until they might have this problem sorted out.
It ruined my stay and I will go elsewhere. | 1 | null |
Chicago crown Plaza Magnificent Mile
Just stayed at this hotel in Chicago. Fabulous local, clean and great value. Just a few steps from the Magnificient mile also super friendly staff. | 5 | null |
I moved out after only 1 night
I try to be fair and balanced with my reviews, as you'll see from others I've done, but this one is difficult. We'd booked for 5 nights but checked out after one. This hotel was such a disappointment in so many ways it's difficult to know where to start but first the positives. The bed was comfortable and the location is good. On the surface it looks like a good quality hotel and is priced accordingly.
So what went wrong. Check-in was good and efficient but when we got to the room and looked around, as you do, we were amazed to find the smallest bathroom I have ever seen in any hotel. It was so small the sink was actually outside of it, in the bedroom not in the bathroom!
The room was well decorated and spacious but, on closer inspection, you noticed the ill-fitting windows and antiquated 'through the window' air-con unit. It gave the appearance of this having been a basic motel at one time which had been given an only partially successful make-over.
The biggest shock was when we looked out of the window. The roman blinds were the only window covering so, when the blinds were down the room was dull and when up, the whole world, or at least that part of it occupying the rooms opposite, could see straight into our room. Daylight or privacy were the only two choices. And as the view consisted solely of the first floor roof with ventilation ducts and large air-con units – plus seeing what other guests were doing in their rooms, of course - we chose privacy, closed the blinds and put the room lights on when necessary.
The bathroom light also operated the one around the sink which, as I said, was not in the bathroom so, whenever the bathroom light was on, the bedroom was lit too, thus disturbing anyone still sleeping.
The air-con unit created far more noise than it did cool air so, in order to sleep we had to turn it off; being too hot was preferable to not sleeping at all.
I'm not a small guy, being 6'4” and about 230lb, but I pity anyone larger when using the bathroom toilet. I found one had to remove the toilet tissue roll from it's holder beforehand or perform some minor contortions later, and even basic functions were difficult in the confined space.
I'd also failed to notice when booking that the free wifi internet was only available in the lobby though, to be fair, it did say so quite clearly on their web site. So just be aware that they are still one of a thankfully shrinking number of hotels still charging for in-room internet – in their case $14.95 a day which adds significantly to the cost of your stay if you need to keep in touch with work or family.
And I could list other less important niggles - such as there only being one sachet of coffee in a double room so one of us had to do without, but compared to the other things they seem unimportant.
After one night, we had had enough. I went out early the next day and found a hotel opposite, called The Tuscan, who had a suitable room available and we checked out of the Sheraton never to return. Based on our stay there, I recommend you save yourself some time and effort and look elsewhere from the outset. | 1 | null |
Mixed feelings...
I stayed at the Whitcomb while attending a conference in SF.
The hotel has a long history and the building is almost 100 years old. If you prefer modern, high tech hotels, I recommend you look elsewhere; but if you're into art deco buildings, you may want to give it a try.
The staff are friendly and chatty. Unfortunately, while I was checking in, there was a long queue, so it took longer than usual.
The hotel is near the Civic Centre and cable car station, and with a BART station immediately outside the hotel entrance, so getting to and from SF International Airport is really easy and inexpensive. Moscone Center is within walking distance, but it is a good 20 minutes away.
For coffee junkies, there's a Starbucks within the building itself, but you need to walk a little further for meals unless you're happy with Burger King, which is across the road. | 3 | null |
No frills, basic stay
If you’re in Washington to see the sights and restaurants, this is a good base. About 6 blocks north of the White House. The usual extended stay type room with a separate seating area and a kitchen area. The areas are in one big room, not a separate room for sleeping. Furnishings are in good shape except for the chair in the sitting area which was well worn. The room was very clean. The hotel does offer a great breakfast. A much better selection than the usual breakfast offerings that pretty much all hotel chains offer now. Choice of USA Today or Washington Post newspapers. There supposedly is an evening reception as well but only 3 nights a week and I was there on the nights where it’s not offered so I can’t review it. Business center and free Wi-Fi are available. Nice touch since a lot of downtown hotels charge for either. No gift shop or anything else in the small lobby area but there is a 24 hour CVS right next door so who needs it. Parking is $28 a night which is on par for the area. Only trick is its valet only, not self service so you have to call ahead for your car and of course, have a tip ready. TV lineup is above average though the internet is V-E-R-Y slow. All in all a very good basic stay. Price is on the high side but comparable for the area. | 4 | null |
"A Horrible Experience"
My church and I were attending a Youth Conference in San Diego this past weekend. I had been speaking with the sales and event coordinater through this hotel and assured us that things were going to be ready and together once we arrived. First off.,,the pictures on the website are so outdated..it doesnt even look like the hotel. The hotel is run down and nasty. I contacted the sales rep prior to us checking in and I told her that we wouldnt be checking in until late because our conference didnt end until late. But when we arrived the front desk person asked why are you all here so late! That is really rude considering you are just arriving. I was told that all rooms would have refrigerators and they werent. Some rooms had spiders and were dirty. Of course no one was going to come up and clean anything considering we were told that we were late checking in.It was the worst experience ever and I would never stay here again and never recommend this place to anyone!! It was really embaricing for the youth of our church to go home to there parents that they slept in dirty rooms. This is a mess. | 1 | null |
An airport hotel with no airport transportation available?
I chose this hotel because it had van service to the airport an I needed a place to stay the night before an early morning flight. The rate seemed reasonable for a mid-quality hotel and TripAdvisor's reviews made it sound acceptable . . . there were some complaints but more than one had a "Great!" experience. My GPS took me to where I could see the hotel on my left and then told me to turn right. I should have listened. The building looks run down, possibly even deserted, from a block or so away. I was relieved to find it crowded with guests. Then I began to sense problems. While checking in, I confronted a sign informing me that van service to the airport began at 4:30 a.m. I needed a van at 4 a.m. Discouraged, I asked the front desk to reserve a cab to take me to the airport the next morning. Upstairs, the hallways were worn and dog-eared. The room itself was o.k., but the bathroom was so small there was no way two people could have fit in it at the same time. Luckily, I was traveling alone. In order to avoid having to return my rental car so early the next morning, before the rental agency opened, I returned it that evening, took the rental car van to a terminal and called the hotel to come pick me up, as they had instructed me to do. Over half an hour later, I called again. They told me to take a cab and they would reimburse me. I may be asking too much, but the least I expect from an airport-area hotel is a ride to and from the airport. Live and learn. | 2 | null |
Nice Rooms a bit old but comfortable
I am presently staying at River Inn about to check out at 12 noon June 29, 2012 so I am writing this review in Real-time.
Four rooms in the hotel was prebooked for us through Priceline we checked in June 28, 2012 the hotel was extremely organized with the arrangements, all our rooms we ready and we had room 415, 416, 417, and 418. The room are nice, very spacious with a queen size bed, a sofa bed, a writing table, two chairs and an arm chair. It is also a self catering hotel with fully functioning kitchen. The only thing is that it is quite old but clean.
The staff are very helpful and polite, it has a bar and restaurant in the lobby and offer valet paring services to guest as we had a rental car with us. A nice hotel with a good location by the metro. We took a stroll up 25th street and found a nice Thai restaurant were we had lunch and a night took a walk back from a night club less than 5 minutes walk from the hotel.
Nice location and good place to stay if you are in DC.
PS no swimming pool or spa but can't remove the ratings on that. | 4 | null |
Getaway Chicago
Rooms very comfortable, spacious, clean, excellent location, two blocks from Michigan Avenue, excellent breakfast.
Negative: charged internet connection U$S 15.00 per day. Too expensive!!!!! | 4 | null |
Sweet Suite Hotel
Disclaimer to Readers: I am a person who enjoys the concept of the product Embassy Suites delivers to its guests all over the US and beyond. However, as I do travel much on business, if I have discovered an area where the hotelier may benefit from my constructive critique, I have no difficulty in sharing as hopefully my constructive input will benefit us all in the end. So, with that said, here we go.
I have visited this property in the past as business drove my travel to DC quite frequently prior to the economy falling off the cliff. As the economy has started to climb back in to repair mode, I am visiting DC more now so I gravitated back to this property as I find it located in a safe area and centrally located. What's more is the staff here are friendly, courteous and eager to please. I especially found that to be true of assistant front office manager Rachel Valentine as she was all that and more. The rooms are spacious, clean and have everything a road warrior would come to expect in a hotel room. Okay, so here is the critique: The rooms seem a bit dated and in need of renovation but having familiarity with this brand, I feel confident room renovations are part of a plan that will execute some time soon. Besides the terrific service team here, the added val here is the morning breakfast where the offerings include fresh cooked to order eggs, omelettes, assorted breads, typical breakfast items and healthy offerings too. What's more, there is a manager's cocktail reception each evening for a couple of hours and all this is included in the price of your room. So, if you are seeking a clean, safe, moderately priced and service friendly property here in DC, look no further as this property is the real deal... | 5 | null |
Decent not awesome
We came here for a conference and was very happy with the room. Very roomy and comfy. The food in the am was pretty good.
The conference room was good, although the seat we chose was right beside the temperature control and my husband had to adjust every ten minutes because the room either got very cold or very hot.
The location was ok of flying in but not if you wanted to do a quick run out for dinner. Nothing right there at hotel.
Staff seemed flustered with the amount of people at conference for lunch and everything was disorganized and they seemed irritated. And we were giving them business? Hummmm..... | 3 | null |
FABULOUS!!!!!!! EVEN DURING A SAD TIME!
My sister and I had to travel to Chicago on 01-12-2012, due to the death of her 41 year old daughter. We stayed at "THE WHITEHALL HOTEL." The stay was really nice and so were the staff. In the end we were almost sorry to leave. Upon arriving we found ourselves in a valley of smiles from the very first person we met, the Valet, the bellman: Ramone, & especially the Guest Services Manager: Derrick Beverly!!! He was very polite & intelligent, along with being very compassionate to our present situation. He explained everything I had available and put me in the most beautiful Junior Suite that I've ever stayed in, in my life!!! Entering the room, the first thing I noticed was the King-sized bed. Everything was clean and quiet (couldn't hear a noise). The bathroom is also very clean & spacious. I truly adored the marble. The shower was very refreshing & quaint! But, the bed was one thing that if I could I would have taken home with me. My sister & her god-daughter were on the top floor with 2 beautiful queen beds. We felt like we were having a heavenly experience, like floating on a cloud! We didn't want to get out of the beds. It hugged me in all the right places! LOL! These are the things that made us truly enjoy our stay at this hotel! But, my warmest congratulations are to the hotel for their choice of personnel. They know how to really make you feel at home, and if you need anything it is like asking a family member. Congratulations from the heart, you all were fantastic!!! | 5 | null |
Great hotel!
We were pleasantly surprised to find the hotel location so handy for several underground stations and many different restaurants. A 24 hour pharmacy is located just around the corner. We loved the bagels from Leos bagels, next to Hanover Sq just a few minutes walk from the hotel. Also Luke´s lobster is very close which was great!
Rooms are small but ok. Air conditioning worked great but a bit loud. Bed/bedding were wonderful. The room was very clean, housekeeping did a great job. We got warm cookies when checking in which was nice! Free Wifi in the lobby.
The concierge was really helpful and nice! She helped us make plans for 4th of july.
Would stay again! | 5 | null |
Very large hotel/conference center in great location
The stay was relatively uneventful but the check-in process was ridiculously unorganized. The line stretched across the lobby. I waited 30 minutes to be then be told my room wasn't available yet. They did text me when ready, but then I had to wait in the line once again to retrieve my keys. I encountered very rude front desk clerks, and this episode caused me to be late for a conference. The rooms are dated and there aren't many dining options in the hotel. | 3 | null |
Great Manhattan location for Value
Nice property in the heart of Chelsea. Typical room size (small), but well appointed to get business done. Staff is very friendly, well trained and live up to Hilton's high standards. Breakfast is typical Hampton fare, but gets the job done and the area is kept clean and well stocked. Fitness center consists of 2 treadmills and a bike. Property has a relationship with Steel Gym on 24th (about a 3 minute walk) for a $15/day fee. Restaurants in the area are terrific, especially if you're willing to walk to 9th or 10th. Try Red Cat or Trestles on 10th, but there's lots more. Subways are close by to access the rest of the city. My room's window framed the new World Trade tower. | 4 | null |
Not up to Hilton
I stay at many Hiltons during the year and am a long term Hilton Honors guest. When making the reservation I was asked if I wanted to upgrade for a small price. I thought why not give it a try. I arrived at the hotel at around 10:00am, knowing it was way to early to check in,but I dropped off bags and asked when the room "Might" be ready, knowing check in was not until 3:00pm. The desk ckerk informed me that the guests who had room were not leaving until 1:00 late check out, no problem. when should I call and check, I was told call at 1:30pm. At about 1:35pm i called and was told the room would be ready in 20 minutes. I told them my friends had a limited time but they would bring me. I arrived at around 2:05pm, a very rude and surly desk clerk informed me that the room would not be ready for another 45 minutes. I took a seat, At 2:55pm I was given my room, The check in did go go well, I am hilton Honors but there really isn't a clear understanding in which Hilton Honor line to go to, At least 5 times some one would just walked in fornt of me. The clerk saw I had been in line and said nothing.Tower 2 Room 1700. How could I be so unlucky. First of all the room was a suite of some size, but the TV was at one end of the room atleast 35 feet from the bed.when laying in bed it was like a small 13 : screen. The room had no luggage rack, you had to put your luggage on the floor or the couch, No glass cups. We had to use paper coffee cups. The view from the "upgraded: room was a view if the top of the parking lot, thats it .As we had showered we called down and asked for our room it be turned down. the person asnwereing the phone was short and said kind of snotty, "Do you want the whole room cleaned or just turned down", It really seemed like I was borthering her. When we retuned to dinner the bed turned down but garbage still in can and towels on floor in bathroom. I guess i just got the turn down service. No refrigrator in room, I think there was one in a locked cabinet but I had no key. The desk had a large cigertte burn on it, hardly whqt i would call a 5 star hotel. Know that the previous guest had late check out I called down to request the same treatment. Thefront desk was rude and very short, her answer a short rude :
"NO". I didnt even try to remind her the reason I was late checkging was that they had late check out and i would like to have the same experience of customer service. How worng I was. I dont think I will make another trip to the San Francisco Union Square Hotel, BE AWARE! | 1 | null |
Nice hotel, customer service short comings
Beautiful hotel well representing the JW Marriott brand.
We stayed here for 2 nights. The check-in process was smooth, however, we felt like the front-desk person really should have informed us about the elevators -- you punch in the floor number OUTSIDE the bank of elevators and it tells you which elevator to take. We figured it out quickly after going for a scenic tour.
We had two different reservations, 1 for each night due to the rate/pkg we booked. Unfortunately the front-desk person did not combine the two reservations (even though he pointed out that we had two reservations) and so we were locked out midday after night #1. Not a huge deal just annoying.
One more thing that will make as sound like royal pains, the beddings were very "loud". You will know what I mean when you stay here.
It was overall a good stay, we are just being picky. :) | 4 | null |
Excellent location
A smaller omni but nice staff . The room was good . The location is very good , right in front of Independence park area ,really surrounded by history ! There is a metro rail nearby in walking distance .Had a conference in convention centre which was bit far but excellent communication . | 4 | null |
Nightmare on the Riverwalk
This place was the definition of a nightmare. I arrived, and I understand it is a historic building, but come on they could fix it up. The furniture in the room was old and dates. The bedding looked thread bare, and the mattress was way past due. They made a big fuss at check in about how I was upgraded to a river view room, if by this they meant a a lovely view of a busy street, with a lot of noise then I guess I should thank them.
I understand a city hotel will have noise, and I have stayed several other places on the riverwalk, and the noise is all part of it. However in this room, I think I owe the mariachi band a large tip because it seemed as if they were in my room. I couldnt fall asleep for hours due to the loud noise and the uncomfortable bed.
This hotel is not worth the ridiculous prices they charge, especially since nothing is included in the price of the room. The parking is an additional 32 dollars, and internet is an up charge also. There are many better places to stay that are not so dated and run down. | 1 | null |
Impressive, Hip, New and Good Location, for a Reasonable Price
We spent a full week here in the summer of 2012 during the heat wave. Despite the heat, the hotel stayed cool and the staff was very friendly (even those who worked outside). The room was quiet and comfortable and the bathroom is very Euro-hip. The design is fairly modern and the hotel features a great restaurant (Blue Duck) and lobby bar. The bar and restaurant are both expensive, yet we found our room rate to be competitive with those nearby. Hotel is close enough to Georgetown, but not really walkable to much of the Georgetown area. Lots of nearby cabs made for an easy trip to some great DC restaurants and museums. If you come to DC, be sure to check out the top rated restaurants on Zagat.com. Each was superb. Hotel has a convenient business center also. Our only complaint might be how expansive the hotel is horizontally. Depending on your room, you may have a very long walk. Indoor pool and gym were OK, but nothing noteworthy. DC is a busy town, so we did hear traffic noise on occasion... That said, overall a great stay and one I recommend. | 5 | null |
Rude Staff and Worst Customer Service - (Advise - Don't stay in this hotel)
I'm a business traveler and this is the worst hotel I have stayed in my life. !) they charge me for something for which they haven't even proivded service for AFTER I left the hotel. They charged me for room service/dinning which I hadn't even done!.
Then I called the hotel to ask for explanation, instead of looking into the matter, they asked me to email my query and attach hotel folio, proof of extra charge. Then after I emailed them, they never replied back. They wouldn't attend any of my call!
It gets better, Manager and staff lie and they said they NOT received anyof emails and there is something wrong with my email address!!!! And when I asked them to verify their email address, Manager said she is busy (there are guests in the line) and she HANGED UP THE PHONE ON ME!!! | 1 | null |
Suprisingly Disapointing
Let me start by saying that, as always, the service at the hotel was impeccable. From the valet, bellhops, front desk staff to the room service servers, everyone was gracious and polite. The lobby area is beautiful.
What was dissapointing was the room. Nothing special. The bathroom was huge and gorgeous but had no air conditioning vent. In fact the entire room had but one vent and that air barely cooled the room and did not make it into the bathroom.
Despite setting the thermostat at the lowest available temperature (60 degrees F) the room was still humid and hot. It was an incredibly humid night with strong thunderstorms but I would have expected better from the Ritz. All night I struggled to sleep because the room was just too hot. Getting ready in the morning in the bathroom was impossible. One might as well have been standing outside it was so oppressively humid in the bathroom.
I know I should have called to switch rooms but I arrived very late (10pm) and immediately lowered the thermostat. I wanted to give it some time to cool down and was exhausted. By midnight, I was just too tired to switch rooms and was only staying one night so not worth the trouble.
I was presenting at a business meeting the next morning in one of the meeting rooms. Again, the room was very nice but stifiling. The entire time I was presenting, sweat was making its way down my back. I couldn't wait to leave. Union station was more comfortable than the hotel! | 3 | null |
Excellent Airport Hotel
Great place to stay when needing an airport hotel. Extremely comfy beds and an airport shuttle that leaves every 15 minutes. A good Starbucks-style coffee bar for the morning. I highly recommend this hotel. Wi fi in the lobby, too. Very relaxing lobby with a nice fireplace. | 4 | null |
Great hotel and thanks Erin!
Great hotel and the staff was excellent! I travel a lot for work and stayed at many Hyatt brand hotels, but this hotel specifically really impressed me. Everyone was really attentive and friendly. And a special thanks to Erin who always greeted me with a smile from the second I walked in to check in, during breakfast, when she came up with a new key so I wouldn't have to go downstairs or whenever she saw me. Erin was very helpful with setting up my transportation, recommending where to eat and anything else I needed helped. She even remembered that I need a Mountain Dew every morning! And the customer service she provided for me, she did for everyone I saw her encounter with which shows that she's not only great at her job, but she loves it.
The free breakfast and wifi are bonuses. Traveling as much as I do, the little things count and feeling warm and welcome is always nice. I will definitely come back when I am in San Jose again and will recommend to my colleagues. | 5 | null |
Love everything about this Hotel
This is my 4th time to stay at the Talbott Hotel in Chicago.
Located 1 block off Rush and 2 blocks off Michigan ave. The rooms are clean and very
comfortable with everything needed for a relaxing and comfortable stay. The staff is superior on every level. From the time you pull up to the front door til you leave. The Concierge Tim is wonderful and who I received the most help from but also had contact with 3 others who were excellent. The Talbott has always had a nice bar and eating area but in the last year they have added their own Fantastic restaurant. During nice weather months the restaurant has a wonderful outdoor patio for eating. Along with all of this the price is right especially compared to other hotels on Michigan Ave. Love this Hotel. | 5 | null |
Great stay!
Recently stayed at The James in Chicago. Great location, large and clean room and fantastic gym. Highly recommended! | 5 | null |
Great location; excellent stay
We enjoyed the location, and this hotel. In the past, we've stayed at large hotels, the Waldorf, stayed on Central Park South, stayed in Times Square, but although this room was much smaller, and without the staff of a major hotel, we very much liked our selection this trip, the Hilton Garden Inn on 35th St.
We were steps from multiple subway lines, an easy walk to Park Ave. buses, and Lexington Ave. subway. We walked seven short (north-south) blocks to and from the theater, and to a restaurant another day.
We were just off Harold Sq. and Macys (much too crowded) but an easy cab or bus ride to great shopping on 5th Ave. in the 50s.
Across the street, Brendan's Bar and Grill was a good stop for food and drink. And three Starbucks were within one block.
The hotel itself was very clean. We found the staff efficient at the desk and during breakfast the young lady moved people in, and cleaned up quickly. A chef will prepare your main course, or you can select from the ready-prepared fare. Despite using a good car service to get to and from NYC airports, this time we used the hotel's concierge. Her selection provided us with the best traffic avoidance, most creative, fastest way to get to LeGuardia Airport we've ever seen.
The bed was comfortable and we especially enjoyed the plugs in the base of the night table lamps, allowing each of us to recharge our phones at bedside. We did not use the in-room coffeemaker as coffee was available both at breakfast and in the lobby. The coffee in the breakfast room was superior to what was served in the lobby for some reason. There also is a small store near the front desk with food and drink. There also is a regular small store and a drug store within a block.
We enjoyed our four nights in the hotel, it's staff, it's location, the 26th floor view of the Empire State Building, and would return for the benefits of this hotel being more important to us than the larger staffs and larger rooms of more out-of-the-way, big-name facilities. | 4 | null |
Outstanding customer service!
We were treated with such friendliness, generosity, care & respect from housekeeping, valet, concierge, front desk, bar & restaurant.
The hotel is beautiful, very clean & our bed was very comfortable.
Our young grandchildren were welcomed in spite of their rowdiness & messiness.
The only things I would have liked that weren't a part of the room were a digital clock you could see in the dark, & a coffeemaker. We did not eat in the Pump Room restaurant because of the high cost. We would have loved to have had a reasonably priced place to have breakfast in the hotel. A great location though & restaurants within a reasonable walking distance. | 5 | null |
very bad part of town partying and fighting all night
called reserved room all was good right? no i stay at alot of motel 6 propertys and this was right there with the worst of the worst ! i checked in about 10pm and was ready to leave at 10;05! i was there about 5 min when a fight broke out and it was not 20min after that that a party started when i called the frount desk they said they would look in to it! well i just gave up at 12;30 and left it is not somewhere you want to stay ! keep your money and go somwhere other then here ! | 1 | null |
You pay for what you get
Can't really complain.. we paid about $38 for the night, and that's about what it's worth.
Rooms are TINY. Think two single beds, and about 30cm between them.
Did the job though we only ended up being there about 5 hours.. but smelt bad, and would be a shock if you had kids.. At least it's just over the road to the subway! | 1 | null |
Hotel Edison, Times Square: Dilapidated Rooms & No Service
Hotel Edison is in total disrepair. I have heard there's a renovated section, but we sure didn't see it. I'd compare it with a dilapidated Days Inn. The shower had been re-caulked many times, the tiles old, the toilet outdated and difficult to flush. The inside doorknob fell off in our hand, we were forced to call downstairs to get our door opened from the outside! The carpet in the rooms is detaching from the threshold and very worn. The Bellmen were rude. The lobby bar doesn't allow hotel guests to take a cocktail up to their rooms. The breakfast cafe was quick enough for morning coffee, had an incredible ceiling (a holdover from brighter days), but also rude. There are NO amenities, no room service, nothing. On the positive side: we got an ok rate; the location is fabulous; the air conditioning was ok; and our room was not too loud for sleeping. Might I recommend Hotel Edison, Times Square for: a quick family college visit to NYU; a party weekend for 20-30 somethings; and when you just wanna save money! I recommend highly against Hotel Edison for a romantic get-away. I also can't recommend families with children under 12 staying in Times Square. They were getting squished by the crowds. Perhaps Central Park, Bryant Park, Chelsea, or Wall Street areas are better for children(?) | 2 | null |
Convenient, quiet, no frills.
Days Inn offers convenient access to the airport, accommodates car parking during travel and shuttles to and from the airport. Room was quiet, staff friendly and helpful. Restaurants nearby.
Would be nice to have some hot items offered for breakfast other than instant oatmeal. Also, the need to permanently attach the iron to the ironing board makes its usage impossible unless you have 2 people-one to hold the iron and the other to unfold the board. The toilet bowl handle requires 2 hands to flush. | 3 | null |
Nice stop before or after a trip
Have used this hotel several times before a trip. Nice rooms, comfortable beds, good service to LAX just a few minutes away. Walked to restaurants close by. Once there was a convention there and checking out took longer than I wanted, but then again it was only 10-15 minutes and I could have used the express check and didn’t. | 4 | null |
Expected more
This hotel is fine, but I thought it would offer more. The room was large, but very basic and bland. The television had only limited cable channels (no Comedy Central, etc). The beds were comfortable, though, and the room had a nice view. I just expected more since this is one of the most prominent hotels in Baltimore. | 3 | null |
Don't Waste Your Time
If you like a room that you have to stand in the bathtub to close the door then this is your hotel.If you like a room with clean carpets, an elevator with clean carpets and hallways with clean carpets, then move on. If you like a room with air conditioning, don't stay here, if you like a restaurant that serves a decent breakfast, don't stay here.Oh and the breakfast isn't free unless you complain then they give you free tickets. We had the free breakfast buffet, and if you like cold scrambled eggs, cold bacon, cold potatoes then this is your place. Even when we ordered from the paid menu, the breakfast was bad. They don't have microwaves or mini fridges in the rooms. Even the Super 8's now have both. They have old analog televisions, you get a total of 10 channels on "cable" We tried to hook up the iPad so we could watch Netflix but we couldn't get the television to accept the input, even after buying a RF Modulator and additional coax cable. Even after begging to have the maintenance man, who didn't speak English or understand what we wanted to do, come to the room and I programed the television to accept channels 2.3, and 4 the television was just too old to accept the signal from the IPad.Of course, this was a mute point since we couldn't stay connected to Netflix long enough to watch a movie, let alone check email. We spoke to the front desk, and although all of the staff was pleasant, the answers given were that the hotel was old, and they couldn't do anything about it. The one good thing about the hotel is the shuttle. It will take you and pick you up just about anywhere you want to go if your destination is within 3 miles of the hotel. We used the shuttle once, the driver was wild and reeked of cigarette smoke. He was polite, and stunk and I got motion sickness from riding with him. All in all it was not a pleasant stay. When we checked out after a week here ( the company picked the hotel, not us) the clerk asked about our stay and we said, "don't ask." She responded with an offer of free lunch at the hotel restaurant. We said thanks, but no. If you are staying overnight, in the middle of winter this is okay, especially if you are going to the Denver Broncho football game. I wish I had more positive to say about this hotel. It is really a pretty good location, right off I-25, which we used daily to get to multiple sites. I just cannot recommend this hotel for comfort or enjoyment. Do your homework and stay someplace else. | 1 | null |
Poor customer service
We stayed at the Sheraton Seattle for 3 nights as part of a conference. We had originally booked 1 night through the conference and when we attempted to add 2 more nights - and receive the conference rate - we were given the runaround by 2 reservations people who couldn't confirm the original reservation but yet assured us the new rooms would be connected to the original room and rate. When we checked in, our room was not ready and we we forced to wait. When we finally checked in, there were dirty dishes in our room. Due to the inept reservations people we dealt with when making our reservations, we were forced to check out and re-check in each day and we were charged a different rate for each night. When we called to try to work something out, the accounting department refused help us. We travel 2 weeks per month on business and usually stay at SPG properties. We had hoped our status would have gotten us better customer service. We are in Seattle every month and we will take our hotel business elsewhere - we will not be staying at this hotel again. | 2 | null |
Not bad on the inside
Pulling up to the hotel you are very skeptical about the location and how it is going to look on inside. It is right next to the parking garage for the Methodist Hospital downtown. I traveled with my husband to Memphis at the end of March and first of April. Just wanted to get away for a while. The lobby is very very small. There is only room for maybe 3 people in there at one time. When we checked in the man behind the counter was nice. If you need ice or drinks you have to go to the lobby because they are kept behind that counter. There was a sign from tripadvisor on the door and on the lobby counter. So my worries were starting to minimize. We asked for a first floor room and got one with not problem. Left the lobby and went to our room and was stopped by a panhandler asking for money. My husband called the from desk and we were never bothered by another panhandler at the hotel again. The room smelled clean when we entered. It was a nice size. We got the king room and it have a pull put sofa, table and chair, desk and chair, flat screen tv mounted to the wall opposite of the bed. Each day the room was cleaned and fresh linens were replaced. The breakfast was ok. Bagels, toast, muffins, rolls and I believe they even had waffles. So after the initial shot of the location it turned out to be a good hotel. I would recommend this hotel to someone and would probably stay there again. | 3 | null |
Great Hotel, close to the Port
We stayed here two nights. Once before our cruise, and once afterward. The front desk staff is awesome, and the hotel is very very clean. The housekeeping staff here needs to be commended for their hard work. The place was absolutely spotless. The pool area is very nice, with a spa. The rooms are spacious, and we had a great king room that had a microwave,fridge, huge bathroom and very comfortable beds. Nice desk space, extra chair, and a place for your luggage. If you don't have a car, the only place to eat is Wendy's next door, but for one night that was fine. There is a gas station across the highway that is within walking distance, but be careful as you have to cross a 4 lane busy road. There are sidewalks most of the way. We walked over in the evening to buy soda for our cruise, and it wasn't bad. They have a plan that you can park your car during your cruise, and take a shuttle to and from the port. The parking at the hotel is less expensive than the port. We didn't have a car, so we just had to pay a few buck a head to catch the shuttle to the port. Talk to the desk staff so they know what you need. On our return, we actually got off the ship fairly quickly, and our rooms were not ready. We took a cab to a great big mall about 15 miles away. Ask for PETE....he was like having a tour guide. Very friendly, and wont rip you off being a tourist from out of town. We had to take another cab back from the mall as wanted to return before he was free to bring us back and paid almost double for a gator taxi service. The free breakfast was okay. The continental items were good, cereal, bagels, coffee etc. The eggs, were okay, but I am not a big egg person to begin with. They had yogurt, fruit etc as well. Great price and value. I can understand why they are so highly rated. They were also very busy, and still made sure we understood where to find things. THANK YOU HOLIDAY INN EXPRESS!!! | 5 | null |
Shabby
this is not a business hotel by any means. internet connection is appalling and drops in and out constantly. service very very patchy in the bar. no food on a sunday evening served. location is out of way, cabs are virtually impossible to hail and the doormen aren't hugely helpful. rooms are very sparse, not especially well appointed, mine faced into a back yard of a bar which was very noisy. needs a good deal of work to justify the price. avoid. | 2 | null |
I will never stay again!!!
This place was old and dirty. The room smelled there was a dirty diaper in the bathroom so obviously they didn't clean. The bedsheet had a cigarette burn and dirt on it i dont smoke and asked for a non smoking room. The tv didn't work it took about 2 hrs before someone came to fix it. I paid $118.00 for one night i could have got alot better and cheaper elsewhwere. | 1 | null |
Terribly disappointed
I am writing this review during my first day at the hotel. I am in room 7128. I am attending a conferenate and it seems they have given those attending the conference a block of rooms on the 7th floor. I requested a non smoking room as i have a child that is 15 months who has asthma. Upon arrival you can smell strong air freshener because they were trying to cover the smell of cigarettes. on top of that the bathroom was not very clean since you can see hair everywhere and i was not grossed out but the strong smell of mildew was disgusting. it smelled like a wet dirty rag. on top of that i had to pay for wifi which was fine (opted for three days $37) but I wanted service for my laptop so i can work and my ipad. i didnt realize i had to pay for each device. why dont i complain about the bathroom or bedroom smell? i dont have time to be disappointed with their response. i can not be the first to smell this and they fail to address this problem. since i am here for a conference I have to work and catch up with calls and be with my child. This is more than likely to be my last stay. | 1 | null |
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