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Good for the price
I stayed here for a few days during a tour of Northern California.
The location is quite good as yopu can walk to Union Square in about 20 minutes
There are a lot of homeless people about so I wouldnnt recommend walking at night!!
The rooms are small but reasonably comfortable and we had a tiny but adequate ensuite shower room.
There is a Starbucks in the lobby which is great to sit and people watch in the morning.
The inhouse resturant is nice although we only had breakfast there
The staff were very friendly and helpful too | 3 | null |
Do not stay here!
Booked online and was very disappointed. Not only did the whole hotel smell weird, none of the doors closed correctly, wondering if maybe there was major water damage and mold. Choice prides itself on clean breathing and no smoking....well if the above smell wasn't bad enough, my smoke free king suite had cigarette burns in every layer of bedding on both the king bed and on the pull out couch...including the mattress of the pull out couch. Then realized the the pull out was completely broken with more missing springs then working ones. In addition to the cigarette burn on the comforter there was also an unknown stain that I am guessing would light up with a black light. There is a much nicer Comfort Inn and Suites just 1.5 miles away on American Way....do what we did and just stay there instead! | 1 | null |
Great place to stay
My husband and I have stayed here many times over the past 5 years when we visit our family in the area, and we really like this place. The rooms are extremely clean. If it's available we try to get the mini-suite, which is comfortable and spacious with sofa, comfy chairs, microwave and fridge, and an excellent wi-fi connection. Overall, the place is quiet and well taken care of, with pretty flowers and a super-clean heated pool, and the staff is always extremely helpful and nice. | 5 | null |
O.k. Stay in a Terrible Neighborhood
This hotel is in the worst part of San Francisco...so be ready for that (I wasn't). There are food banks near and the homeless/mentally unsound flock here. We felt very unsafe. We took taxis back and didn't go out at night because the area was super sketchy. The hotel room was nice and spacious/clean, but other factors really made our stay below average.
First off, it took them 30 (yes 30) minutes to swipe our credit card at check in. They said their system was "lagging". We ended up making a run to a nearby convenient store to pass the time. When we came back, they still weren't done running the card so that we could check in. It was late, we were tired, and it was a terrible start to our stay.
On top of this, they are "very slow" this time of year--as they informed us, yet they didn't bother to shut down the floor when they started construction at 8 in the morning. Why not place guests on a floor where construction isn't happening? Luckily, we were on Mountain time so we were up early, but we felt terrible for the people who had rooms right next door to the construction. We ended up leaving early that morning because it was so loud and obnoxious.
Overall, I would avoid Cova next time. They have some work to do on service. I would have given them 4 stars, even with the bad neighborhood, but they dropped the ball. | 2 | null |
Even for New York, Small Rooms and Impersonal Service
I don't expect a lot from a Midtown hotel, but the Paramount still managed to disappoint. We reserved a room with two queen beds for a three-day weekend. We arrived Thursday night and were given an interior room (it did have a window, I suppose...that opened onto an airshaft) that reeked of smoke. The room was so small it could not fit any furniture beyond the two beds. The bathroom door bumped one of the beds when you opened it. We called down immediately to ask for a new room, which we were given. The new room was slightly larger (room for one chair in addition to the beds) and at least on an exterior wall with a real window. But it begs the question as to why we weren't given the best available room to begin with. It's never a good beginning when you realize you stand in an antagonistic position to the hotel: you get the distinct feeling they are trying to sucker you and daring you to complain. Unpleasant.
The room we ended up in was clean and serviceable, though quite small for the price. The Paramount's competitors in Midtown offer larger rooms at a similar price point, at least in my experience. The design of the rooms is quite good, though, showing some clever space-planning in tight quarters, and the linens were decent quality. Though the location right off Times Square is likely good for many tourists, and it is certainly close to Midtown attractions, theaters, and transportation, I found the train station-like bustle of the lobby to be uncomfortable. The hipper-than-thou attitude they're going for is also a little silly, particularly when most people in the lobby are clearly tourists and not particularly chic. Is it really necessary to keep the hallways in a perpetual darkness? Are they hiding something? I did like that there was a Dean & Deluca coffee shop just off the lobby, though.
But my main complaint was that they are apparently renovating the gym and don't make that fact clear. There was no indication on the website that the hotel did not have an operational gym - in fact I looked it up ahead of time to make sure there was a gym so I knew whether it made sense to bring gym clothes. No one mentioned when I was checking in that the gym was not open. It was only the next morning, when I followed signs to the gym only to walk into a large, completely empty room that I discovered there was no gym. I had to flag down a waiter at the bar to ask what was going on, and he explained that I could get a pass to a Bally's four blocks away. Great. Despite the rather inconvenient distance to this replacement gym, I was going to take them up on the offer over the weekend...only I discovered (by looking it up myself) that this gym did not open till nine am (!) on weekends. Highly inconvenient when you have a limited amount of time and a full day planned.
So ultimately the Paramount was serviceable, if slightly irritating. I had a decent drink at the bar, the lobby has a slick sort of appeal, our room was fine, and the location is quite convenient. But the rooms are small relative to the hotel's competition, and, despite one decent front desk interaction (when I forgot my key, the woman was quite helpful) the overall impression I got was that I was one of a faceless, nameless herd to be gotten in and gotten out as quickly as possible. I ended my stay feeling vaguely snookered and definitely as though the hotel was not a great value. | 3 | null |
That's a First - Walking into an occupied room!
Summary: Nice hotel. Decent room. Mixed bag service. No prior expectation, but disappointed for the rate.
Tip: USE YOUR IN-ROOM SAFE (read below to understand why...)
Booked downtown Sheraton for a quick sports staycation (Dbacks Friday, Suns Saturday). Figured we stay downtown and walk or pedicab around (no designated driver needed :-)). Booked the Sheraton for it's proximity to the ballpark and arena. Also, the company has decent negotiated rates w/ Starwood.
Arrived and valet'd the car. Valet staff was uber-friendly and helpful.
Went inside to monstrous lobby (w/ 25+ ft ceilings)... nice. Overall, the common areas of the hotel were quite attractive. Arrived at the front desk, greeted by pleasant young lady. Check-in was smooth (even signed up for SPG program - of course, these first spam arrived on my email before we made it upstairs! :-)).
So, headed up to the 19th floor... Found our room and opened the door... At first, I thought the cleaning crew hadn't been in yet. I saw a shopping bag and a box by the garbage can. Then, I looked up and saw suitcases and clothing! Oops! Luckily no one was there (or I'm sure they'd have freaked out).
Feeling a bit stunned, headed back down to the front desk. The same pleasant young lady saw us coming and gave a funny look. "Hi again, anything wrong?"... Well, ummm, only if we're not on the room-sharing program. So we advised her of the situation, and looking awfully confused, she turned suddenly and went back to the computer... muttering something about the annoying computer system. Quickly, she put us in a room on the 18th floor, giving us some explanation that "well, it just popped up" (meaning in the selection on the computer system). Nicely, but a bit too efficiently, she sent us along our way and quickly turned and walk back through a door behind the front desk - no doubt to go talk to a manager...
No big deal - for us anyway. Yeah, I guess a little apology for the light inconvenience would have been nice, but whatever. But, what I can only imagine what the other guy (in the room that the hotel gave us a key to!) would think. I hope they did the right thing and told them, but given the clerk's obvious discombobulation, I'd have to guess no.
Knowing this, we were very happy to find an in-room safe when we got to the room :-). Speaking of which, the room was clean and nicely, if a bit spartanly, decorated. Flat screen TV was mounted on the wall, but at 32" seemed way too small for a large wall with nothing else on it. Nice view over the north side of the city and mountains. Bathroom was clean, fairly large, and basic (about what you'd find in a Hilton Garden Inn or a Courtyard). The bed was nice, but too soft for our tastes - and we woke up feeling pretty sore.
Got up next morning and ran down to get some coffee. Little coffee shop in the lobby with a starbucks menu. A couple of friendly guys working the counter. Chai and coffee, easy. A little bummed about having to wait about 2 minutes while the two employees finished listening to a story being told by a woman picking up her drink. I understand though. They were a couple young guys, and she was an attractive young woman. It happens :-).
Check out was by video, but unlike some other chains, no paper copy of the folio is slipped under the door. So, stopped by the front desk to get a copy. Another pleasant young lady asked how she could help. Offered printed or email copy. Chose email. She asked where to send it. I answered to the one you have on file. Looking a bit annoyed, she says there is no email on file (weird, since my reservation showed on the SPG program site, and I had also received Starwood spam). Gave her my email again, and was told, OK, it's on it's way - not thank you, not goodbye, nope. Just done. Nice.
Overall, the experience was disappointing. The hotel and room was pretty average and service was hit or miss. Seems computer systems and operating processes have some gaps. Woulda stuck with Hilton, but not one near sports venues... | 3 | null |
Epic fail!
The primary purpose of a hotel is to give you somewhere to sleep, that's all... This one fails massively. The beds are comfortable enough, the bathroom facilities are good and the location is fine. BUT this hotel is on a main thoroughfare through the city and it only has single glazing windows (yes didn't know they still made them for anything other than garden sheds!) and the noise is terrible. Had the worst two nights sleep of my life. Stay here by all means but get a room that is not on the main road. | 2 | null |
California Suites Hotel
Stayed here 2 nights, and the grounds are well maintained & lovely. The room was clean & priced reasonably. The entrance gate was a bit tricky. Bring your ethernet cable with you ~ no wi-fi. Went to the office and they gave me a cable to use, so that was wonderful. Asked for a first floor room due to ankle surgery and they accommodated that wish, as well. We were there to attend Del Mar Races, and found this location convenient. | 4 | null |
Property needs to be updated
This hotel needs a facelift to become price competitive. I don't know if they were not ready for the warm spell we experienced (March 2012) but the temperature in my room never got below 75F and the A/C (which was very noisy) couldn't keep up. The corridore temperature was > 80F. The breafast selection for a hotel of this calibre was extremely poor. Service was okay | 2 | null |
Just what we needed
We liked the Inn at Lincoln Park for several reasons. First, it is ideally located for our needs. Second, it actually has a parking lot. Yes, it is first come, first served. But during our stay there was only one evening when the lot was full. I hope that remains the case when we visit again. The staff is great; friendly, welcoming, helpful and willing to take care of anything you need. Loved the microwave and small refrigerator in the room! Our room was small, sure. But when we closed our eyes to go to sleep we did not notice the size. I read that the hotel was scheduled to undergo a renovation beginning in January 2012; our room must not have made the list because the bathroom had issues. The wall tiles in the shower were cracked along a line midway all around the shower. The crack had been patched a long time ago but has not seen renovation - yet. The tub fixtures also were quirky, with the low water pressure you would expect from an older hotel like this one. But the shower was adequate and water temperature and pressure were satisfactory for us. More picky clientele might expect better.
We were not fond of the bed. Firm is one thing, but this one was unusual in a way we cannot describe. Okay for one night or two, but not for an extended stay. The mattress, at least, should be replaced. Finally the TV set had a serious problem with sound, but I suspect not the fault of the TV itself or the hotel, but rather the cable or satellite company that serves the hotel.
Not that we watched that much TV, but on some Chicago channels the sound would start normally then trail off to a level that could not be heard over the air conditioner fan. Wait a few minutes for another segment to start, or a commercial break and the same thing happened. Very annoying. This was not the case on HBO or a few other channels. One of the worst was the Weather Channel and at times WGN and WLS. Very inconsistent, very annoying - but as I wrote, I think blame goes to the media provider, not the hotel. We included this observation in a note to the hotel as we checked out. And yes, we will stay here again. Convenience and overall amenities will bring us back. | 4 | null |
worst NY stay ever
I booked the room through Priceline. I'm betting this was the worst room in the house. I can't imagine they are all this bad. Cheap furniture, worn, dirty sofa, indoor/outdoor carpet with long strings from snags, full kitchen with no cookware, microwave didn't work, window taped shut with insulated tape. See bathroom photo. My credit card was billed again even though the room was paid through Priceline. I was charged an extra day of parking since I took the car out after the first 24 hour period. Even though I stayed 3 nights, I paid for parking for 4. Inconvenient location. | 1 | null |
Great nights sleep
We picked this La Quinta because of the reviews, the price and an online coupon. The desk clerk said that the property was only 3 years old. It looks nice, but is already shwoing signs of deffered maintenance...not a good sign (carpeting in our room was torn up, like the vacume cleaner ate it). Their waffle maker is in the shape of Texas, imagine that! We felt the breakfast was 'cheap' and not the quality we expected. I didn't like the fact that the desk clerk insisted on a copy of my drivers license. I guess that looking at it wasn't good enough. There is only parking on one side of the building, which wasn't very convenient. The hotel is hard to find along I-20. We had to look for it each night we came back to the room. It is behind Sonic and Luby's. All said, the rooms were very quiet and we got a great nights sleep. | 3 | null |
Great place to stay in Charlotte
The location is terrific, right off the highway. Check-in was easy; the lobby is clean and bright. The rooms could use updating and the bedding was not all that comfortable. The breakfast and kickback hour were a nice bonus and quite good. Good value; I'd stay there again. | 4 | null |
The worst experience ever!!
This place was not fit for prisoners, hell the jails are whole lot better then this. This place was like walking thur the Twilight Zone. This was the worst experience ever.My kids thought that we where in some kind of wax museum. I didn't feel safe in the hotel at all. This was suppose to be a smoke free hotel they lied. I thought someone was tricking me or we were on You Got Punked! This place needs to be closed for good. The travel company's should remove them from there sites. and Yes i got my complete refund back.
A very traumatic experience. | 1 | null |
A Historic Gem at a great price
I read the very mixed reviews on this hotel and was a little concerned. However, the concerns were unjust. The hotel is old but it is very clean and even with five bus tours of teenagers, it was still peaceful. The rooms are small but asking for a larger, newer room seemed no problem for the desk staff. I had a room overlooking the Alamo. The view was charming. The breakfast was good and sufficient to keep me full until lunch. The staff was easy to work with and spoke english. This is not one of the fancy hotels on the riverwalk, but you are not paying those prices either. I would gladly return to the Crockett Hotel, anytime. | 4 | null |
Chic, affordable convenience
Visiting a relative in San Francisco was greatly enhanced by staying at the Metro Hotel in the Lower Haight neighborhood where he lives. The staff are enthusiastically friendly, knowledgeable locals. The hotel itself has been recently renovated, and it somewhat reminded me of both the Ace Hotel in Belltown area of Seattle, and the Dolly Varden in Long Beach (which I have also reviewed on TA). The rooms are smartly decorated, and my favorite thing about them was the thoughtful lighting over the sinks and over the beds, eliminating the need for lamps. I stayed in Room 205 for 3 of my 4 days, and found it perfectly sized for one, quiet, and beautifully outfitted. A wedding party required me to move to a first floor room in the back, smaller and even quieter, but fine just the same. The price cannot be beaten. The backyard garden and patio is exquisite and a wonderful place to read, share a bottle of wine, picnic, etc.
Fantastic restaurant next door, Ragazza. Also, just a block away is a great deli/grocery. Golden Gate Park is less than a mile's walk, and Buena Vista park just blocks away. We had a red-tailed hawk swoop right in front of us on one of our walks there. The famous Painted Ladies view is likewise blocks away, as are the shops of the infamous Haight Ashbury. The Castro is easily accessible as well. This is my kind of San Francisco! Good job at the Metro! | 4 | null |
Severely substandard
During a recent visit to Homewood Suites, Inner Harbor Baltimore (6/13/12), my family and I found the hotel to be significantly substandard for a Hilton hotel.
The suite, 766, should not be rented until significant work is completed. The shower apparatus came off from the wall during a shower, the sofa was severely soiled and the carpet was stained throughout the suite. We called about the noisy bathroom fan which we were told could not be turned off at night. The air conditioning did not cool the living room, despite the warm summer temperatures. Although we had valet parking, for an additional fee, we received no assistance with our luggage despite our two young grandchildren. The whole experience will cause us to reconsider staying at another Homewood Suites. It was very unlike other Hilton Hotels where we have stayed before.
Joseph D
Telford, PA | 1 | null |
This hotel is why I love boutique
I really can't think of one complaint so I'll just list what I loved about the hotel. First, I loved the first floor dining, bar and reception area. Just felt great coming in from a hard day's work. In NYC standards, my room was huge. The bed and pillows were extremely comfortable and the bathroom was incredible. The staff was incredible. Knowing that they have iPad's in every room, I asked the staff if I could borrow a charger for my iPhone that I forgot to bring with me as the one hooked up to the room iPad wasn't working. No problem. I will say that the telephone in the bathroom was a bit too close to the toilet...from a "manly" perspective...if you get my drift. | 5 | null |
Not a good night so far
We are staying here because we have an early flight in the morning. 630 am to be precise. The hotel is nice and the girl at the front desk was ok. Hallways and rooms are very nicely done. Feels high end.
The problem is the noise. The wall AC unit does not have operating controls. It is linked to the thermostat. I cant just turn on the fan for white noise. With I-65 a few hundred feet away, this is a BIG problem. I'm not even on the wing closest to the freeway! There's freeway noise, there's a guy grunting in the next room, and the blackout shades dont cover the windows around the edges at all. I could look the other way but there is a smoke detector or something that is a very bright light flashing every FOUR seconds. Is that really necessary? They should flash once a minute or something.
And the bed is caved in, so i'm rolling to the middle. This is already a terrible night and I'm not asleep yet.
I would definitely not recommend this place if you want a good night's sleep before traveling. Find somewhere else further from the highways. | 2 | null |
Mixed Review
My husband and I used Starwood award points to book a stay at the W Hotel for a weekend we were visiting DC for a friend's wedding. We are in DC frequently and typically stay at the Fairfax Embassy Row at 24th and Massachusetts. I wish we had done so this time instead of wasting 60,000 award points on a sub-par experience.
I will say that the hotel is beautiful - they did a great job with the renovation from the old Hotel Washington - and it is in a very central location if you are in town to sightsee. However, I think we got the crappiest room in the entire hotel (room 931). Our only source of natural light was a frosted window that looked into an air shaft, which was very frustrating given the amount of award points we were spending and that we are Starwood Gold.
Generally the staff was very friendly and accommodating, with one huge exception. After getting back to our room late on Saturday night, we were famished and wanted to order room service. We could not get anyone to answer our calls - not the front desk, not Whatever Whenever - no one! We finally had to call the Starwood Gold line to get their assistance in getting someone on the phone who could take our room service order.
Finally, be aware that the valet rate here is $50/night. Yes, the hotel is located right by the White House so it is not going to be cheap. But you can find a much more reasonable overnight rate at one of the many nearby parking garages. | 3 | null |
Loud, unruly guests and incompetent staff
STAY AWAY FROM THIS HOTEL!
My wife and I were visiting for a nice weekend away... that didn't happen.
This was probably the worst experiance I've had at a hotel. If you're into a college frat house experience, then this is the place for you. The hotel was overrun by drunk college kids who yelled all night (FYI, this was NOT Spring Break or other "party" weekend.). They banged their doors, on the walls, screamed at each other in drunken stupors and made life generally hell for everyone else in the hotel.
The first night, AT 3:30 IN THE MORNING, one of them pulled a fire extinguisher and began spraying it which set off the fire alarm. This caused the entire hotel to have to be evacuated while the fire department came to check it out. We had to walk down SEVENTEEN flights of stairs because of these idiots. The doors from the fire escape were not marked so we had no no way to know when we reached the lobby and had to check each floor to see where we were. When we got to the lobby, no one was checking who we were or what room; nothing. Keep in mind at this point, we still did not know why the fire alarm was going off. The "manager" on duty didn't even know where the keys were for the fire fighters when they arrived. This was a total cluster you-know-what.
The next night... same thing minus the fire alarm but this time, the power went out and all of the drunk and rowdy kids came out into the hallway to scream about it to one another at approximately 2:00 in the morning. This, all while they were stumbling in drunk from 6th street acting the same as the night before.
AT NO POINT did I ever see a security presence to control or monitor their behavior despite the fact that we had notified the front desk twice about rowdy behavior.
In addition to all of this, our roomed reeked of cigarette smoke despite this being a non-smoking room/hotel, housekeeping never showed up to make up our room and at no time has Hilton attempted to make up for ruining our trip. They just laughed about it with a kids-will-be-kids attitude... well, that doesn't cut it when I'm shelling out the money.
Bottom line: This hotel was a disgrace to the Hilton name. | 1 | null |
Top of the line in every way
I am Platinum SPG member and stayed for one night on business. Had an early flight next morning so thought I would stay near airport. It was only about 10 min drive in the morning to airport. Some good things and some great things about this place. Was upgraded to one bedroom corner suite. WOW, what a nice room. Very clean and very BIG!. The bed was as you would expect from Westin (excellent). Shower had rain head and wall mount. There was also a large free standing tub! TV had large selection of Hidef channels. Internet was fast and free for Platinum members. There was a lounge but selection was so so. You do have to pay to park and there is NO shuttle to airport but still worth the stay. I would say this is one of the nicest non resort rooms I have ever had. The staff were all very friendly. I can not think of anything that could have been better about the room! | 5 | null |
Good Choice / basic service
Good Choice, when there are submits in town the rates grow a lot.
Ask at the front for a special surprise for my father because of his birthday (a piece of cake with his room service) and nothing happened.
After staying one week some special considerations are welcomed.
Is a basic hotel and is understandable.
Rooms in good conditions and property well mainteined.
Good staff attitude at the restaurant (only tried breakfast 3 times). | 3 | null |
Haters gon' hate
I booked a room for one night through priceline negotiator, and was concerned when I found so many less-than-shining reviews. However, when we arrived, I found that the staff was friendly, the check-in process smooth, and directions to the self-parking easy.
From reviews, I thought we'd get a room with a broken bed, bugs, and peeling wallpaper. When we go to our room, though, everything was clean and tidy, cool, and we had a king sized sleep number bed that worked and was so comfortable. We slept really well. The shower was also clean, stayed hot through both of our showers, and we had plenty of toiletries and towels.
In the morning, we had a bill that had been slipped under our door for the self parking and had already been charged to my card so that wasn't any extra hassle. Overall, sure the hotel is older and the rooms aren't as state of the art as brand new hotels, but it does the trick for a night or two. I was pleasantly surprised.
Do take advantage of the wireless. There's a connection for each floor that works very well. Also, it's a convenient three block walk to the harbor, so leave your car and take a stroll through a not-so-seedy part of town (we are two females, and even after dark, we didn't feel unsafe walking back to the hotel from the harbor). | 5 | null |
Excellent hotel experience
I visited the Courtyard LAX for business this week and had a very positive experience. The hotel is literally right next to LAX, which is convenient for travel into and out of the airport, but it is also relatively central to other LA locations. During my trip, I was in South LA, West LA, Santa Monica, Pasadena, Downtown, and North LA, and I was able to get from the hotel to each location in an hour or less, even with LA traffic.
The room itself was very nice: a standard spacious and clean Courtyard room. The hotel was very convenient for business travel, with a business center, free, fast wifi, etc. Parking is valet and costs $20/night; I have to admit that it was very convenient to hand off the car in front of the hotel after a long day of driving!
While the hotel itself was excellent, the aspect that made it special and would lead to my returning on future trips was the staff. Whenever I returned to the hotel, there were kind, welcoming, and helpful. The valet staff always asked when I'd be needing the car and had it close and ready when I came to pick it up; I never waited more than five minutes. The front desk staff was very helpful, sorting out a small billing issue with ease. I want to mention Toyia in particular, as she went above and beyond to make my stay comfortable. She was always ready with a welcome and a smile whenever I returned to the hotel and provided assistance with everything from wake-up calls to local transportation and attractions. In short, the staff made this already positive stay even better, and I would recommend this hotel as a result. I'll certainly be returning the next time I'm in the area! | 4 | null |
Old and out of the way
This hotel is located in an industrial park area just off the highway. It's very noisy. You can hear the traffic and the air conditioner on the roof or electrical closet in the hallway. We were on the 9th floor. The water pressure in the morning was terrible. Difficult to take a shower and flush the toilet.
The room was clean but the toilet had rust stains in it. The walls in the bathroom had holes where they probably took something off and never fixed. This place would definitely fail the tests that you see on the TV show Hotel Impossible.
The electronic door credit card type key did not open the door properly. It took an average of 5 or more times before it would open. On one day, the door wouldn't lock without slamming it several times. I reported it to the front desk the first morning and they said they would send maintenance to look at it. No one ever came. When I checked out I mentioned it again and they said they are aware of the problem and working on it. Not very serious to them I guess.
The restaurant in the lobby is terrible. The burger was dry and the plate had a hair on it. The waitress acted like she didn't want to be there. Go to the Village Inn next door.
The breakfast buffet in the morning was ok. The usual items. Eggs, Ham, Biscuits & gravy and waffles.
I wouldn't have stayed here but I had to. I was evacuated from the fire area in Colorado Springs and this hotel had the only room available in a 100 mile radius. | 2 | null |
The worst hotel of the year
This is by fart the worst "luxury hotel" i have ever stayed at. I had to wait before being seated for breakfast for 15 minutes, despite the fact that restaurant was half-empty, without any reasonable explanation. Room cleaning was spotty at the best. In addition is spent 4 hours trying to fix an internet connection that I paid for - when I complained to the staff there was no response. It seemed as they hold their guest responsible for repair of the services that they charge for! In summary, by far the worst hotel experience I have ever had! | 1 | null |
Convenient Location
I've stayed here a couple of times and been very happy with the price of the rooms and the location. The rooms are a little dated but everything is clean and the beds are comfortable. Short walk from the trains and lots of good restaurants nearby. | 4 | null |
Friendly Place to Start Your Tour
The Hilton is located just a few blocks from the Wharf - and the public transportation lines (embarcadero and trolley), so it was a very convenient place from which to see San Francisco. The staff was very welcoming every time we walked into the hotel, the breakfast buffet was very nice, and the rooms were comfortable. | 4 | null |
Small Rooms ~ Great Location
The room I stayed in with a friend was very small, however it served it purpose. This hotel is quaint and has a lot of history, but what really counts is the location. Right in the heart of Gaslamp, we were able to walk everywhere we needed to get to.
The restaurant next door/through the lobby was good, open 24 hours and has an extensive menu.
Definitely not the lap of luxury, but will suite just fine if what you want is a place to crash. We didn't really hear any outside noise, and were on the first floor facing the back. | 3 | null |
Nice hotel for business travelers
The Amalfi is centrally located in Chicago, has an Italan motif to it, and is very well run. The guest rooms are appealing, clean and of adequate size. The bathrooms are spacious and clean. Every staff member was friendly and helpful.
The hotel has a nice and convenient touch every morning by setting up a Continental breakfast buffet at a long table near the elevators on every floor for the guests to serve themselves and take their breakfast back to their rooms.
My stay was not cheap by any standard on the week I travelled, but the Amalfi was a pleasant experience overall. | 4 | null |
Descent place at a good value
This is a perfectly fine hotel for those who want to stay somewhere clean and safe and not pay too much money. They appear to be replacing all the old furniture. There isn't anything fancy about the hotel and its real benefit is that its located off two major freeways (101 and 405) in Sherman Oaks. It actually has a fairly nice pool that is fenced off in a way that makes it private instead of looking at cars in the parking lot. The gym is very small but the equipment is in good shape. There isn't anything fun to walk to and except for a couple of gas station mini marts for snacks. There is a nice big mall 1 mile down the street. The staff at the front desk were very friendly. The negative were: The hotel is somewhat big and the parking lot can fill up, You can easily end up having to park far from you room. If you end up with a room on the second or third floor, and its located down one of the long hallways, you can end up having a 6 minute round trip walk to your car. Also, hotel is located on a busy street and freeway so its a tad noisy and in our case we has a couple of sirens during the night. Overall, I was very happy with this hotel and will probably stay again on my next trip through this area. | 4 | null |
Once a Great Hotel is Slipping in Quality
This was once a wonderful hotel but it has not seen any renovation in the past 3 years. This lack of investment is becoming quite visible. Here are the strengths and the shortcoming of this property.
Good
1. Friendly service provided by the front desk staff
2. Decent size fitness center.
Bad
1. Very thin walls that allow you to hear conversations and alarms clocks in the adjacent rooms.
2. Poor service in the dining area due to insufficient number of waitresses. | 3 | null |
just loved it
We have just spent a week at this beautiful hotel (and building) and I can only say that I must be back next year. A great place to stay. Close to everything and so much to do also inside the hotel. A very nice pool, both indoor and outdoor. A super popular Fellini Bar with good drinks. A well equipped Gym and also an outdoor jogging path. Very friendly staff. The rooms are rather big, nice and modern with balconies. The bathroom is super.
I can only find positive things to say about this hotel. | 5 | null |
Business Trip
I went here for a last minute business trip. I did not have a room with a view but I was only there a few days. For business, it is a little far for walking downtown but it worked for my needs. Free wi-fi and airport pick-up. Not a lot of food walking distance, but there are quite a few bars and dinner on Rainey St which was cool and hipster kind of vibe (not for everyone). I think if I was to go on vacation in Austin I pick a different location but all-in-all a good and comfortable hotel for the price. | 4 | null |
This is the ONLY place to stay in Indianapolis!!!
This is the ONLY place to stay in Indianapolis. Very impressed! It’s obvious the new owners worked very hard and are dedicated to making sure your stay is enjoyable. I travel a lot and customer service is very important. Everyone was very friendly and went out of their way to be accommodating. Rooms were clean and comfortable. Great Restaurant! Location is perfect. I wouldn’t think of staying anywhere else. Thank you to the new owners for making us feel at home.
On another note: I was shocked to see a couple negative comments and can only assume those people didn’t communicate with the staff or the owner directly. “Can’t fix it if you don’t know it’s broke” How many places can you contact the actual owner or speak to them personally? You can’t get that kind of service from big corporate chains – you’d just get an 800 number to call. Communication is key!
Looking forward to staying there the next time we're in town.
Thanks again | 5 | null |
Location is great but....
Hotel is located across street from Universal. Free Shuttle is offered to park starting at 9am. Front desk friendly and helpful but...rooms were old and outdated. Furniture was old and scratched all over, carpet was dirty from excessive use, rooms smelled of smoke and it was a bit disgusting. Hotel is not worthy of a level 6..maybe a 3.
Parking was $20. Parked here for our stay and walked over to the park. Hotel was very busy from Jewish wedding. Several members of party were rude and impatient in garage. Honking at cars not fast enough for them. | 2 | null |
We felt ripped off and appalled
We love to stay in unique classy hotels. Just to get away from the kids and keep romance alive. Money is not an issue, cleanliness and class are what we want.
We were appalled. This hotel claimed to be newly renovated, yet all they did was paint over old wall paper. The wall paper was falling off in one corner of our room from water damage. One of the lamps had black electrical tape over the cord near the dimmer and also where it plugged into the wall.
The mini fridge kept everything luke warm. The sheets to our bed were too small and kept coming up from the foot of the bed and we had to keep taking it all apart to retuck the sheets.
The huge windows were covered in face prints and finger prints, obviously hadn't been wiped down after several uses.
The electric plugs were industrial boxes sitting on the walls, not normal recessed outlets with plastic covers. The toilet flusher is also industrial such as you would find in a mall or commercial building. Not even a normal toilet handle... No wall hangings, wall art, nothing.... seriously ? remodeled? Like I said... fresh pain, over wall paper.
The elevator control room must had been right near the headboard of our room, because we could hear it all night and morning, we had originally asked for a late check out at 1pm, but we actually checked out at 10am on Sunday morning because it was so loud. This is the earliest we have EVER checked out of a hotel. We will NEVER return or recommend to anyone!
I have two nice things to say... the staff was super nice and the towels were big and soft.
May I recommend The Inn Above the Tides, heck even a Holiday Inn has nicer rooms. | 1 | null |
Gloomy and sub-par service
Very disappointed in this hotel. Decor is gloomy and uninspired and makes you feel like turning round and leaving as soon as you walk in. The large central lounge and lobby always seemed to be full of people but never of conviviality. No one has tried to bring any style to this, or the other spaces here.
The bedroom was ok, had everything I needed, but again, charmless in terms of design and has obviously been decorated to a very tight budget.
A room service dinner on my first night (ordered one dish) took one hour and twenty minutes to arrive, after I had been given a 35 minute delivery time. Breakfast next morning was promised to take 35 minutes. After 45 minutes I called to chase. 55 minutes after ordering it arrived. I had ordered oatmeal, mixed berries, maple syrup, orange juice and a black decaff coffee. 55 minutes and I got oatmeal, strawberries, no syrup and ordinary coffee. Utterly infuriating and very stressful as I had to get to a meeting and had no time to actually eat or drink when it got to me.
I phoned early one morning to ask if I could book a meeting room for use at 8 30 am and was told
that wasn't possible as the meeting rooms were managed by banqueting staff who are not on duty until 9 am. So the facility, which has a massive suite of meeting rooms, couldn't offer me access to one.
I was travelling with colleagues and we had pre-booked two large meeting rooms for a day. Our hot drinks and water jugs were not refreshed during the day.
Overall, a really poor experience. | 2 | null |
All My Jewelry was Stolen by the Maid!!!!
I checked into the hotel Sat afternoon on the way to my room one of the staff commented on my Movado watch. We spent 2 days at Sea World and Aquatica. Monday when I went to get dressed and check out I discovered ALL my Jewelry had been stolen. I went through my luggage, my son's, my grandsons, I tore the room apart looking for it. Couldn't find it called the police and the front desk. The housekeeping dept came up and put something on the door that showed only us and the housekeeper had come and gone from the room..
Hello I dont have my jewelery and 1 + 1 =2 By the way it was my mothers wedding ring all I had left of her she passed 15 yrs ago.
Marriott has not returned any phone calls they actually accused me of not even having the jewelry until I sent them 6 pictures of me wearing it. I dont appreciate being called a liar, they could care less that this happened to me, that it was on my birthday or that it was the only thing I have left of my mom.. I will NEVER stay at another Marriott!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | 1 | null |
a room with a view
lovely view of the bay, great food at firefly restaurenat, we made smores by the fireside enjoyed the infinity edge pool. two story hotel with no elevator or help with your luggage, so if you packed heavy or are unable to carry up stairwell, request a low floor. the upper floor has a wooden hallway which emits sound with each passerby's footstep. you are in the flight plan of the SD airport, so don't plan on sleeping with the windows open unless you live near an airport at home. the airconditioner is too loud to enjoy a movie while running. room service is great, and so is the housekeeping staff. meeting rooms are ample and restaurant staff is as well. loved the pool and hottub. no fitness center. can walk to mission beach as a group, a lot of homeless under the bridge and in the shrubbery 1/4 mile from the hotel. | 3 | null |
Terrible service and run-down facilities
I booked a room here for my 11-hour stopover at LAX to try to freshen up and get some sleep. I waited at the airport for more than 30 minutes for the hotel shuttle and was left sitting alone for a long time while all other hotel shuttles had come and gone (some multiple times). When the driver finally showed up, he blamed me for the long wait saying I should have called! (This was written NOWHERE in my reservation!) There was a convenience store near reception where I wished to purchase a drink and snacks, but it was locked and reception could not help me track the staff down. It was a 'third party' store and they did not wish to help. Then when I finally reached the hotel, they checked me into a room that was very far from the front desk in another building, and I needed to lug my heavy suitcase up a flight of stairs. When I lifted off the top bed cover, I found MANY chunky cookie crumbs on the blanket underneath!! NEVER have I seen this before - I felt like the bed was not made. Thankfully there are clean sheets underneath. The room is also very noisy as it faces a busy road, and when someone else is running water nearby the pipes are also quite loud. This was NOT worth $100 USD/night, which was supposedly a good price for airport hotels. I would not recommend this hotel to anyone. | 1 | null |
Worst service I've ever received
I wouldn't recommend this hotel to anyone. The front desk attendees were sarcastic and rude every time I had contact with them during my 2 day stay, in person and over the phone. I was double-charged for my stay and not one person was willing to rectify the situation, I was pushed around from person to person and it was up to me to try and have the problem resolved. It's been days and I still haven't been reimbursed. During check-in, the attendant did not mention any instructions on how to take advantage of the extra amenities paid for when I made my reservation. Overall quality, service, location, and value were terrible and I won't be staying here again. There are many other great hotels in LA, don't make the mistake of choosing this one. | 1 | null |
Great Location; Below Average for a Hilton
The centralized location, close to major freeways, makes it easy to access major San Diego attractions. The rooms are ok, but not the quality I have come to expect from Hilton. Excellent exercise room, nice pool. They offer free coffee bar in the lobby in the morning, in addition to the in-room coffee maker. Front desk staff not particularly helpful or friendly, and one guy was downright rude. Make sure you get a room facing the back - you can hear traffic noise in the rooms facing the street. Overall, this is a good, less expensive option for a San Diego family vacation. | 3 | null |
Much better than sleeping in your car!
All my regular hotels were full and travel got me a room here. A bit run down and not a 'modern' looking sheraton in anyway... However for the price was nothing wrong with this place. Front desk staff were very nice and upgraded me to teh club floor where every morning I saw the mamanger in the lounge saying 'good morning' so felt that they did try and do the best with the old facility. If price matters this is convenient location in the Dallas area. | 3 | null |
Great little gem
Okay, so just come to terms with the fact that unless you spend a gazillion dollars, your NYC hotel room will fit into your one car garage at home. So, what do you look for? For us? Number 1 was a suite hotel -- travelling with 2 kids means you need two rooms and it is usually a lot cheaper as a "suite". Number 2 is location. This place has that TO SPARE. The subway runs up and down both 6th & 7th street and you are a block and a half from stations on each line. We walked to times square and the empire state building. Subway to chinatiwn and midtown attractions very easily. Number 3 (with a bullet). Cleanliness. This place was spotless. Hubby used the gym and said it was quite adequate. I liked being a little tucked away and didn't miss the amenities you may get at the bigger hotels. Didn't hurt that I got a GREAT deal.......would definitely go back. | 4 | null |
Quaint little hotel
This is a quaint little hotel at the top of a hill in the Dupont Circle area of Washington, DC. The average room is very small but they do have remodeled rooms that are larger on the 6th floor. After my second request for a room similar to the one on the website, I received what I asked for. The morning breakfast is not complimentary and costs $16.95 per person. I wouldn't recommend it. However the remaining part of my stay was just fine. As others mentioned, the beds slept well. Be forewarned that not all rooms have self controlled temperatures. | 4 | null |
nicely renovated
We love renovated buildings and this one is a beaut. We had a *very* spacious, nicely decorated room complete with separate kitchenette. The fixtures etc were restored but not modernized, so it still its old-fashioned look. Our room looked out onto a brick wall, which would normally have annoyed me no end, but it was cleverly painted with a bright trompe l’oeil garden – a small detail maybe, but attention to detail is what makes a hotel welcoming and comfortable. Location is important to us, since we rely on walking and public transport when we vacation. The Marqueen is situated in a largely residential neighborhood, convenient to the Space Needle, an easy bus ride to anywhere else, and there are good restaurants and a nice upscale grocery just down the block. Valet service was snappy, and the staff in the newly-opened lounge was friendly and ready to please. If I had a suggestion it would be to get more adventurous with the drinks/snacks in the lounge – they were fine but pretty middle of the road for a food-y city like Seattle. No matter, this is a lovely place and we will head back there on our next trip. | 5 | null |
Tired in Seattle
This motel is tired and in need of an upgrade or a teardown.No bathtub in the room was an unpleasant surprise. Front desk staff very friendly and efficient and recommended a nearby pub that turned out to be very good. | 2 | null |
Stolen credit card information
I purchased a two night stay via Priceline for 10/12/12 - 10/14/12. The purchase price was $934.00. My wife and I checked into the hotel for our anniversary weekend at approximately 9:00 pm. The desk requested my credit card when we checked in and the card was not used at the hotel. On 10/15/12 I looked at my credit card information on line and noticed that someone at the hotel utilized my credit card four times for a total of $805.00. The charges were for $50.00 (12th) $223.00 (12th) $75.00 (13th) and $457.00 (13th). The four charges were under the name of highgate holdings which is affiliated with Crowne Plaza. Not happy! I spent my Monday morning canceling my card. Thank you for a staff member stealing my information | 1 | null |
Was surprised how good it was.
I had to be in Chicago for a conference. Most of the hotels were sold out and we ended up at the Hard Rock hotel. I am a member of the Starwood/Hilton program, I didnt expect much as I have no 'status' here. I was happy to receive good service from the front desk staff. The room was clean and modern and bed was comfortable. I liked the location, close to a Walgreen (or was it RiteAid) and Starbucks. I did eat at the Restaurant once for Breakfast but would rather eat at Starbucks which I did the rest of the time.
In the end, I would stay here again. | 4 | null |
You get what you pay for
We arrived at the Belltown Inn after dark for a two-day stay prior to going on an Alaskan cruise. The Inn is located adjacent to a rather seedy neighborhood which made us, and especially my partner very uncomfortable, so our first impression was not great. The Inn itself is old and downtriodden -- it has seen better days to be sure. The rooms are reasonably spacious but certainly not up to date. There were, for example no doors on our closets or cupboard, only old curtains. Moreover, the carpet and bed coverings seemed drab and dirty, and the room smelled musty. There is no air conditioning in the Inn, which probably would have been OK except that Seattle was warm and getting hotter in early-mid August when we arrived. So, that left us with the option of leaving our windows open to catch the breeze (we were on the top floor). Well and good, except that the hotel sits next to a busy intersection, with noisy vehicle and trolly traffic and we had a corner room. So the window-open option was not really viable, especially if you are a light sleeper. (You can also hear the street noise people from walking by below.) We stayed one night and checked out the next day since this was supposed to be part of a vacation for us and not an ordeal. On the plus-side the staff was friendly and helpful. When they asked why we were leaving, we told them it was the street noise (and left out the other things) and they gave us the impression that they had heard that rationale many times before. So, while the Belltown Inn seems to be a bargain relative to price, you get what you pay for. | 2 | null |
This should be illegal
I am staying here as part of a large group (probably 350 rooms). When I arrived around 2PM the check in line was enormous, and I heard that rooms weren't available, so I left to do some other stuff in Denver. I came back at 5:30 to check in, take a shower, and get to a 6PM reception. There was no line at 5:30 so I thought all was well.
The counter person told me that no rooms of the type I had reserved were available. It could be up to 3 hours if I wanted to wait for the room type, or I could choose to upgrade my room. There were 2 types of rooms available immediately, one was $10 per night extra, and the other was $30 per night extra. I said I didn't care what room I got, but I needed it so that I could take a shower and get dressed for the reception. She said I should choose one of the upgrades if I wanted a room right away. I refused because even though it was only $10 I couldn't believe they were really telling me this.
I asked to talk to a manager and she told me there was nothing they could do for me because if they did it for me they would have to do it for everyone. Ok, I don't really care, if you did it for everyone maybe my room type would be available. Finally she said she would check with her manager, and came back and said she could give me the upgrade for no charge.
Seriously, I couldn't believe this conversation. I have a reservation, it is now 5:30 PM, and they want to charge me to check in? How can this be legal?
I intend to talk to our meeting organizer to let them know this happened and make sure that if anybody else agreed to pay this upgrade fee that the hotel refund the charge. It is outrageous that they even came up with this idea.
By the way, the upgrade room is fine but nothing special. If I look in the right direction I can see some mountains, and I have a sitting area with a TV. Not worth even a $10 charge for a single person who doesn't plan to spend many daylight hours in the room. | 1 | null |
Room & Service Great, Breakfast Shocking
I stayed at The London for the Easter weekend. The reception staff were welcoming and efficient, the room was large, clean and well furnished. Housekeeping were just fantastic.
I would definitely recommend The London for overall service, location and facilities provided you don't order food at the hotel (except in the Gordon Ramsey restaurant).
I ordered a coffee on room service which arrived weak lke warm at best.
The waiting staff at breakfast were dismissive, didn't make eye contact or offer a table until I flagged one down, the breakfast was unappetising and service was awful. | 4 | null |
Good location and excellent breakfast for this price range
When travelling with a car (how else can you see LA?) these kind of hotels are the best choice. Not too big, easy to find, near the main attractions and still in a very nice neighborhood. Basic services like groceries and restaurants are well available within walking distance. The area is just outside the Beverly Hills city limit and rather upscale. Distance to Universal and Warner studios about 30 mins and Hollywood and Sunset Boulevards and Rodeo Drive are just few minutes away. Closest option for one stop shopping with excellent parking facilities is the Beverly Center. By american standards for this price range, the breakfast was excellent. | 4 | null |
super 8
I would not recommend this motel to anyone. All I can say is that you get what you pay for. The odor of the room was horrible. The bathroom and tub was disguisting | 1 | null |
Really ... I pay 350$ for a room and no free wifi ?!?!?!
So we drove down to NYC from Ottawa, Canada 9 hrs drive almost. We are greeted by a friendly door man. Go up to the check-in desk, the guy there is so unhelpful and didn't seem to want to be at work. So we go to our room after dealing with this and relax we read the menu to see what was in it as we were hungry and it was late. Food was so expensive, asked for 10$ delivery fee + a tip so for a BLT sandwich ( no sides ) the total would end up being around 30$. We ended up walking down the street to get food. We wanted use the internet in the room but there again was a hefty fee 30$ for 1 hr of internet. 15$ for 30 mins. 10$ for 15 mins. Unlike many other hotels i have travelled to there was on free internet or even a computer in lobby for use. Overall it was not the best but The concierge in the Hotel was amazingly nice, Alisha was the name I think she was very helpful gave us the info we needed got us the tickets for everything on the spot, and told us what the best places to eat were. I think overall I cant give this place more the average because of the lack of amenities. This hotel is more geared towards teens going out to club. | 2 | null |
Don't Go There
This place is shabby and poorly maintained. The fresh coat of paint on the outside made it look okay. We reserved a room in advance because of the memorial Day Weekend and the races. We were passing through. The room appeared clean, but sparsely furnished, and very worn around the edges. Big dent in the door. No luggage rack or flat surface for suitcases. The oldest TV I've ever seen. The shower rod was bent in a U, and the shower handles were lose and barely worked. No plug in tub. No ice. No hangers. No tissues. No shampoo. No coffee. The air conditioner was so loud we had to turn it off and swelter in order to sleep. Other than that, the manager was polite and repaired (or exchanged) the broken lamp, and gave us a few extra napkin-sized bath towels on request. We didn't know it was a former Motel 6 until I asked. Now it's a Motel 2. We left before the sun was up. Never again. | 2 | null |
Completely Dissappointing
I stayed here the week of July 8th and had a horrible experience. I chose to stay here because I had stayed here plenty of times in 2010. Now under new ownership, the place has gone in the gutter. I stayed under my corporate rate and they gave me a closet room. I told the checkin personnel that I was staying 5 nights and would appreciate a king size bed. The woman was quite rude and didn't respect (1) my corporate relationship (2) my 6'5 frame (3) I just arrived from Asia.
As others mentioned, the service is horrible. The bell guys spend their time talking to their taxi driver buddies passing through. I ended up calling my own taxi and the bell guy saw me and rushed to open the door. Since I did not tip him, he snuffed to the taxi driver and turned his back to me.
Additionally, it is true that they never answer the phones when calling for any service. I spent most of time listening to the phone ringing.
The security guys in the lobby elevators spend their time talking to each other rather than appearing like they are working.
This hotel use to be amazing but it has gone completely downhill. I would not stay here unless you are desperate. I have put in a comment to my corporate travel team to remove this hotel from our list. Being a company with 65,000 employees globally I hope this punishes them. | 1 | null |
Good service, Great location
The hotel is right in union square within walking distance of shops, stores and restaurants. The lobby bar is very nice. We only stayed one night but their checkin service was very nice and speedy. The hotel rooms were a bit on the small side, but fine for a couple. | 3 | null |
Nice hotel, not so nice breakfast service.
I was pretty disappointed during the breakfast service because there were not nearly enough tables and chairs. My husband and I were forced to sit very far away from the food, where the cold air draft came in from upstairs. This made for a very unpleasant breakfast. | 3 | null |
Fraud Charges
Wow where do I start. I have never been treated as badly as I was at this hotel. I travel and stay in alot of hotels, this was the worst. I booked through an online site and upon arrival everything seemed fine. 5 min after getting to my room I learned the elevator had broken down. Me and my boyfriend were staying on the 3rd floor, and he has a broken foot which now made it very difficult to come and go up and down the stairs. After dealing with that for 1 night they did allow us to move rooms to the 1st floor. When we arrived to the new room I noticed a cigaratte odor and immediatly went to get the manager to come smell the room, as it was a non smoking room. Ceaser (The Front Desk Manager) said "Oh it has a musky smell. Ill call housekeeping". Housekeeping came and sprayed air freshner is all and left. We thenwent out to have dinner and enjoy the town. When we came back our keys to our room didnt work and were then told we were being evicted for smoking in the previous room and had to pay a $250.00 fee to retrive our belongings from the room. I was completly caught off guard, as we didnt smoke in the room. The woman on duty then let us in only after paying the fee, and watched as we grabbed our belongings. No manager was there to talk to or show any proof that there was an odor in the previous room. I called the hotel to speak to the owner Sam Wilson with no call back for 3 days until I brought up the BBB. Finally I recieved a call from a very rude man that was unable to sympatize with anything I had to say. He then said this will not be refunded, we have no proof to show you, and was then told to please never come back to his hotel ever again. He can rest assured I will never return. I have filed a complaint with the BBB, as well as contacted Ramada Worldwide to let them know the situation. This is a money scam that needs to be stopped. This hotel is a Franchise, therefor what they seem to think are normal hotel rules and vioations are made up by them. STAY AWAY!!!!!! The worst service I have ever experenced. | 1 | null |
Great location but could use a facelift
This hotel is in a great location, within a block of the Metro (Foggy Bottom) and there is a Whole Foods 2 blocks away. The furnishings of the room are in need of a facelift, and we had little AC the first two nights. | 3 | null |
In need of a makeover
This is a very sad and worn out hotel. The rooms are really old and very dirty. The bathroom was so disgusting I had to wear socks with my flip flops on top! At midnight a bunch of rowdy kids started doing cannon balls into the pool. I could see the flashing strobe light in their room from mine. I used the fan app. on my ipad and kept it next to my head to try to drown out the noise. We skipped the free breakfast and got out of there as quickly as possible the following morning. Will never go back. Our door got stuck shut. It took a lot of effort to open it in the morning. Was afraid to leave my car in the parking lot because I couldn't see the lot from the room. When people smoked outside, I could smell it in our room. | 1 | null |
Nice hotel, but a musty room.
We spent one night at this hotel on our way to Southern Florida. The staff was friendly and the room was nicely appointed. The only down side was the mustiness in the room. After being in the room for a while, the mustiness was not as noticeable but did cause some breathing difficulties for my wife. In all fairness to the hotel, we did not report our issue to the staff and just went with what we had. The breakfast buffet was nice and what one would expect at a Fairfield Inn. If back in the area, I would not hesitate to stay here again. | 4 | null |
ZERO HOSPITALITY
Please don't even consider this property. The staff who works here is absolutely miserable. We didn't encounter one staff member who smiled. And that includes the people who work at both restaurants. This barely passes as a motel. Unless you get a screaming deal and you just want a bed to sleep on...pass.
It's simple. The poor service started right from the beginning. From them having the wrong dates of our reservation (mine had the right ones but their computer did not). Saying they were sold out then finally finding a room for us. It doesn't matter whose fault it is but don't make me feel bad because someone in between messed up. Be professional about and be efficient. Don't make my family wait 30 minutes while you figure it out.
From there on...the poor service continued...disorganization at both restaurants. We left the property to eat during the 3 days due to this. Not convenient at all.
Our room smelled antiseptic and didn't wear off the full 3 days. Funny because the bathroom smelled like a urinal. Terrible. Especially when you have 2 little ones.
The room was not stocked properly and and 2 lights didn't work. The list goes on and on.
We stay in a lot of hotels. And this is by far the worst experience of my life. That's saying a lot considering I have stayed in some gnarly hostels in my 20's.
We couldn't wait to leave, I am truly sad to have wasted the money staying here. | 1 | null |
not at all a tourist-friendly hotel ESPECIALLY when it comes to asking if an area is safe to walk down!!
There are only 3 things good I have to say about this hotel, 1) The cleansiness is very good 2) The location made it easy for us to visit the tourist sites and the people at the reception were very nice. Thats all, but I have A LOT of bad to say about it.
My advise in going to Washington DC when it comes to asking what area is safe and whats not (and yes EVERY city has good and bad) is to do ALL your research before coming because you absolutely can NOT ask the people "is this area safe", at least not at this hotel, they get VERY angry and offended, and this happened to me twice in a row (the very moment I arrived in the hotel and I even mentioned how there are good and bad areas in every city). First time I asked this arts lady and straight away budged in said something like "your be fine, how about just keep out of the NE part, how about that" very sharp and rudely (and I think also she said something about why are you here then), so I thought to myself (I'll ask someone better if I am not going to be answered nicely) so I asked the security guard who was standing around (judging the fact he is a security guard so I thought he would be most helpful) and he says "yeah noones going to kill you or hurt you or anything" and I says "are you ok" and he goes "yeah Im just a bit ofended you know..." as if I had that intention to upset them, they both KNEW that every city has good and bad areas and that I was a foreigner (a tourist that is, not a immigrant) who knew nothing about it AND the act of being angry and being offended was all put on (me ending up throughout the whole vacation holding my breath) I have travelled to the USA 8 times now and every time I asked about low and high crime areas and everybody in every place told me and helped me out, unlike this hotel! I have crap like this in the UK time after time even directed at me and we all get fed up with it, I did not save up all that money to USA to experience another UK attitude.
Other complaints is that as soon as I arrived, I went up to the swimming pool, and it was all set out which looked like there was going to be a party (ok I understand its a conference hotel), but I asked if I could go in the pool and apparently its only for people in this "Arts" thing, I could not use the pool the whole time I was there and when the people from the arts group came, you could not MOVE in the lobby because it was crowded so much so that we felt that we werent guests anymore, the elevator was unmovable at times and they were all drunk, (I mean VERY DRUNK) you could not even stand outside in the entrance at night without the crowd screaming about next to you, therefore unless you were toat least put up with the outside bit, you are limited to your hotel room because you were in the crowds way allthe time (you can tell the body language when you walked past). The only nice people there really was, was the people in the reception (they were VERY nice) but the rest, I would go as far to say that they need to know how to respond to tourists better, even when we were waiting in the lobby for the airport shuttle, the people both inside and outside couldnt seem to get rid of us quick enough.
Apart from all that, there was nothing really in the hotel shopwise apart from a gift shop (even there, there wasnt much that was worth buying) apart from the hotel resturant in which we had to book to get in, we had to live on McDonalds on the other corner of the road.
I do sound like a complaining Brit here, but I would by far consider it worth complaining when you have spent all that money to live your holiday like that.
I would never again in my life waste a single dollar, pound or euro on even USING this hotel even if I won the lottery, let alone staying, and I would not recommend others to either!
DISGUSTING!! | 1 | null |
Nice Downtown Stay
Pleasant week spent at this hotel with very good service the whole time! The staff were all pleasant & helpful. Awesome fitness center, pool & hot tub with terrific views. Sinful bakery in the lobby with the BEST cupcakes I have ever had! Love the Bvlgari bath products. The Trade street side of the building can be quite loud on Fri & Sat nights with the live music. Everything you need is within walking distance. Would stay again in a heartbeat. | 4 | null |
Close to Times Square
Spent 4 days in NYC at the Muse with 2 teenagers. Nice hotel, clean rooms, 1 minute from Times Square. Close to theatres, tour buses and subway. Very helpful staff. Wine reception each night and coffee/tea service each morning. Never heard any noise from Times Square. Room not huge but big enough for 4. Large bathroom. Would definitely go again. | 5 | null |
Not to be missed
It's service,historic elegance,lobby cocktail area and lobby fountain (daytime home to the Peabody ducks) make this hotel memorable. Everyone should view the ducks marching from the elevator to the fountain at 11 am and vice versa at 5pm and the throngs of people gathering midweek attest to this.
The Peabody offers many excellent packages. We opted for a one night B&B package that included a bountiful breakfast buffet as well as a one night Graceland Platinum Package. Both included free valet parking,the hotel daily service fee(free internet and access to the health club) and free internet access. Our King size room was very spacious with a walk in closet, oversized bathroom with separate vanity, couch, chair/ottoman, HD TV, desk and free wi-fi.
Every staff member was friendly and customer oriented and the concierge desk top notch. While The Peabody may cost a few more dollars more than other nearby hotels, it's downtown location, closeness to Beale St., the Fedex Forum, and other downtown amenities but most important the overall satisfaction of staying at an icon and being pleased when you check out make this all worthwhile. | 4 | null |
Excellent choice for a DC visit
Last year when we visited DC we stayed at a much more expensive hotel in Alexandria. This year we decided to cut down our metro travels and stay closer. The Hilton Garden Inn is literally right across the street from the McPerson Square Metro station (and a Five Guys Burgers). Our two bed room cost just over $200/night including taxes which I thought was very reasonable for the location. I would have preferred queen size beds, but all they offered were doubles. Staff was very accomodating when we asked to be moved to a quieter side of the hotel after the first night. The road noise is loud so if that is an issue for you make sure to ask for a quieter room. | 4 | null |
Overbooked!!
Beware of your suite with kitchenette being overbooked at Ramada Gaslamp in San Diego. They moved me to rooms that I could have gotten for $60 less each night and threw in a tiny fridge and microwave and acted like they did me a favor. I had to ask to have the parking fee waived and they refused to give an an extra night for free. Terrible customer service!!! | 1 | null |
This Motel Is Meant For Desperate People
I had to stay in this room for one night because of a mix up in transportation. When I phoned through the airport the man who picked up I could hardly hear anything he was saying on the phone. I got someone to pay for my room online because I didn't have much money on me. But when I got there the manager refused to let me have a room because I didn't have the credit card present on me, I understand where he comes from with credit card frauds and what not, but him belittling me made me upset. I ended up using what little money I had left to pay for a room. When I got into my room I could hear everything happening to the left and right side of the walls. When I checked for internet WiFi like they advertised all connections were locked. I looked around and found nothing that told what the password was.
I only got probably two or three hours of sleep and the loud bangs of people opening and closing their doors throughout the night drove me nuts. In the morning I went down for the free breakfast they advertised. No eggs or toast, just bran flake cereal and OJ.
The only thing good about this motel was probably it being clean. But if I ever get stuck in Phoenix again, I am NOT staying here. | 1 | null |
The Pod Hotel - tiny but does the trick
My daughter and I stayed at the Pod Hotel in New York last weekend. We had a bunk bed room with a shared bath. The room was even smaller than I expected but we pretty much knew what we were getting into so no complaints there. There was only one chair so one of us had to sit on the bed if we were both sitting down. The room was very clean and we never had any hold up on getting into one of the shared bathrooms. there is a monitor in your room telling you which of the four bathrooms someone was in. They were never full. Two of them were right across from our room. The staff was very friendly and helpful. There is a beautiful waterfall/garden oasis across the street where we had lunch one day and that was really nice. The hotel is a few blocks from the 6 and the E subway lines so that was also convenient. Even though we have decided we wouldn't stay there again we would recommend it to anyone on a budget who has a sense of adventure! | 4 | null |
Great location, dated hotel
The hotel was convenient to the sites located on the National Mall,only 2 blocks to the Smithsonian Museums and just minutes to the Metro subway. The hotel is older which showed in the decor, big TV and everything was squeezed into a small space for two people. There was a small balcony that provided views of the city. However, we did not spend much time in the room except to shower and sleep. Restaurant, bar and coffee shop was good with more fast foods located on the promenade level. The coffee shopewas busy in the morning but I had a great cup of oatmeal and coffee here. Concereige service was helpful and parking staff was too. It is a good stop to board down for the night but not for a romantic interlude. | 3 | null |
Disappointing... only good for location.
The best thing about this hotel is its location. It's very close to Central Park, Times Square and Broadway. There's even a Subway entrance right outside the side door. That's pretty much the only positive thing.
The Wellington hotel is badly in need of a refurbishment. Apparently some of the hotel has been updated, but both rooms I stayed in certainly haven't had anything done to them in a long time and looked they belonged in the 1960's. I say both rooms because we were so disappointed that we asked to switch rooms, which the staff were helpful about and happy to let us do so, but the second room was barely an improvement. It's very shabby, never looks clean and because of this I never felt completely comfortable or relaxed in my room. Several of the lights in the first room didn't work and in the second room the lighting was extremely poor. The air conditioning was old-fashioned, noisy and didn't work properly in my room. My room hadn't been cleaned properly, there was lots of rubbish behind the chest of drawers.
Generally people visiting NYC are out and about most of the day and are just looking to hit the pillow at night, but you still want to come back to somewhere that's comfortable, clean and that's been looked after... this isn't it. So be aware that the photos on the Wellington website of the rooms are misleading. | 2 | null |
I am stuck here for 5 nights!
We prepaid to be here for Indy 500. We are with a group of people and did get rooms right next to each other. Our room which was on the end was much smaller and did not have a couch like our friends and had such a strong cigarette smell despite the non smoking room sign. Apparently since we booked on line we were being punished. I did have to switch rooms, it was that disgusting. And Yes Johnny B, the manager, if not owner is very friendly and offered each person a beer as they check in. I understand now why, get them softened up for the blow of a stinky, dirty, horrible hotel experience!!!! I just have to suck this up and chalk it up to the whole Indy experience. This place SUCKS!!!!! | 1 | null |
Quiet and comfortable
I was here on a busy weekend but the room (6th floor) was quiet all the time. Everything was clean and worked; just what I’ve learned to expect from this chain. Check-in went smoothly and the staff was friendly and courteous. The breakfast area was kept clean and well-stocked on a busy Saturday morning and the room was cleaned quickly and quietly during the day. | 4 | null |
Average, good location
New management transformed this Radission in to an independent hotel. They did not do much to the rooms, don't be fooled by the lobby. Basic hotel rooms. Service is spotty, however valet and bellman are helpful. Had many service issues, but when pressed they got their act together. Packages lost, room not ready, miscommunications with housekeeping. The best thing going for this hotel is the location: middle of downtown, close to convention center, Starbucks and 7-11 across the street, Legal Seafood, PF Changes also across the street. Was able to rent a Hertz car a block away instead of paying twice as much getting it at the airport. Not far from Boston Common. | 3 | null |
Not the best example of an aloft property
I'm a big fan of the aloft brand from SPG because for certain types of trips it gives us exactly what we want and need and no more. I appreciate there are two desks, there is free wifi, there is a fridge in the room, there are healthy, edible snacks available on a 24/7 basis (among other things, like the exercise room and the properties that have a laundromat and the free parking at most).
This particular aloft is a little run down. The bathroom wasn't as crisp and the rooms were way too worn out for such a new property. I know it's an airport hotel and people are passing through but this is a big problem for me in many hotels in Philadelphia, not just here. The bathroom tiles in the shower had already started to settle, making it uncomfortable to stand on. The safe in our room was shut and no one noticed it. The rooms were clean enough but the public areas were not.
The beds were very comfortable, comforters adequate, pillows soft. I am there to sleep, this is important.
I would like to praise the hotel staff for good humor and attentiveness, except for the woman who was working Saturday afternoon. She was decidedly too junior and that was clear from her interactions not just with me but with others. The hotel was booked full due to three different concerts in the area and this is not the time to try out someone new.
Keep in mind that if you are traveling to Philly and stay at this hotel, you do not need a car. The free airport shuttle will connect you to the SEPTA (regional rail) at the airport, which takes you to Center City in 15 minutes. However, there is NOTHING ELSE within walking distance of the hotel, so once you're there, you're stranded if you don't have a car. There are two other SPG properties in the same complex so you could eat at their restaurants if you had to. If you do have a car, this is an excellent option for events at Citizens Bank Park, Lincoln Financial Field, or the arena in the same complex - it's less than 10 minutes' away. | 3 | null |
Price Gouging!
Flight at Ohare was cancelled due to some snow Jan 20, 2012. Clerk at desk tells me "our rate for TODAY is 199.00 per night". There were 700 flights cancelled at Ohare on this date. Found out later that the normal rate for my room on a friday is 109.00. Will never stay here again and will make sure everybody I know that travels in this area knows about what happened to me. | 2 | null |
Fantastic Hotel
The hotel is an island of respite in downtown Chicago. The lobby is spacious and well decorated. The hallways clean and without the usual dings and scratches you seen in other hotels. The room is phenomenal. Nice sized but not huge. Flat screen tv (over 40 inches). Very comfortable bed. The bathroom is wonderful. Separate tub and shower. The sink area is great. If anything the toilet area is on the narrow side. If there is one downside is that the hotel does not have wifi in the rooms. Must be a technological issue as there is a wired port.
The staff is great, helpful and courteous but not intrusive.
Overall, great experience in a great hotel. | 5 | null |
first and LAST time ever staying here!
After reading more bad reviews about this hotel than good I booked it going against my gut feeling because it looked clean, pet friendly, and was a reasonable price. Needless to say I should have listened to my gut feeling! We were traveling with our two dogs and the morning of checkout we decided to go get breakfast at a local restaurant before actually checking out. We had left the "Do Not Disturb" sign on our door the entire trip but apparently that morning someone completely disregarded it. With about an hour till checkout time we returned our room to find one of our dogs shut in the bathroom!! (And yes the do not disturb sign was still hanging on the door) When we left the room the bathroom door was shut and the dog was loose in the room. My dog does not know how to open doors and close those on his own therefore someone entered our room without our permission! When we went to speak to a manager a very rude girl working at the front desk (with a nose piercing...how professional!) informed us there was no manager on site to speak to. She gave us a business card to the owner whom we called and apparently does not know how to return calls. After waiting four days and not receiving a return call from the owner we called the hotel back to try and speak with her. Another associate said she was not in and gave us her cell phone. My husband called her and she was more concerned on finding out which associate gave out her personal phone number than the issue that happened at her hotel. She told my husband she would look into this and call us back. Here we are two weeks later still no call!! The point of the matter is someone went against our wishes and entered a room with a DO NOT DISTURB sign on the door. Apparently not even the owner of the hotel has proper business skills to follow through with her word or to teach her employees that sign means don't go in the room. This is hotel is ran very poorly and by someone whom doesn’t seem qualified to running a hotel! We've stayed at several Microtels and always had a great expierence....this hotel makes a bad name for this company! | 1 | null |
Bring some of your own
I travel alot as part of my job, usually stay at Embassy Suites. This one is probably worst E.S. I ever stayed. Room not really that bad, shower is from the late 80s, needs to be upgraded. Nothing particularly special about the rest of the room, after all if you have your eyes closed when you're sleeping you don't notice. The complimentary breakfast is a trainwreck. Real long lines, food quality is poor...I just returned from 7 months in Afghanistan and can say with certainty that breakfast in over 20 different messhalls in Afg was better than the breakfast at this E.S. The manager's reception is a trainwreck as well...about 25-30 people in line waiting for a drink. Save yourself some time and pack a big cooler full of beer and wheel it up to your room when you check in. As for the good...excellent location! | 3 | null |
Very Happy!!!
The hotel was great!! Clean, friendly staff....breakfast and cookies!!!! The only complaint was the airport shuttle was kinda of expensive...but I had to use it because my flight was so early. I loved everything about the hotel though...I was very suprised..much nicer than I was expecting. Breakfast was good. | 5 | null |
Stay elsewhere
i agree with the previous review. here goes: impressive lobby, impressive curb appeal. And thats where it ends..... Pool area is dirty, lots of napkins, cups and dirt laying around , no one there to keep things clean. Room service trays are left out in the hall way for hours without anyone coming around to clean up. My bathroom floor had hair all over it... disgusting. Valet : it took them 22 minutes to get my car. why am i paying 36.00 dollars for this service. I could have walked and got my car in 5 minutes. what a joke to be called a HYATT, maybe these are OUR American standards. i have stayed at HYATT's in Tokyo, Morocco, and Milan . What a shame. This particular HYATT is not using its employees properly just my thoughts.... lots of them just standing around... interesting.... | 1 | null |
Sleepless in New York
If you have a little bit more money, take a real hotel.
This "hotel" offers: no service, no help with the bags, no advice on restaurants, no good working air conditioning, no decent pillows and a very tiny room. | 1 | null |
Excellent Accomodations/People
We've done numerous weekend get-aways. The Oxford is by far the nicest hotel we've stayed out - both the hotel and staff. Our room was an intimate period room, adorned with old oak furniture. The staff was wonderful, very accomodating and extremely friendly.
This is a go-back-to place for our future get-aways. | 5 | null |
nice but small room
our car was parked by a valet service, very polite and courteous. the front counter reception was quick and efficient. the room was clean but quite small. the was only a shower, no bathtub. the room was facing the city and provided a nice view. overall it was worth the cost. | 4 | null |
Super aggressive valets
Advice: Take your keys with you even if you have family members STILL IN THE CAR. We pulled into the entrance of the hotel and within seconds 2 men had thrown open the car doors and are demanding to park it. When we said that we want to check-in quickly first and will park it ourselves we were met with begrudging stares. When my husband gets out of the car the valet says "Give me your keys" like it was a hold up. My husband refused and had to take the keys with him because we thought they would take the car even though I was inside. When my husband returned roughly 3 min later we tried to use a luggage trolley which a bellboy ripped out of his hand and said "only hotel staff can touch those". Classy.
Every day at 4:30 a hotel employee would simply walk into our room without warning and for no reason which truly makes me wonder what they were looking for. There was also a gingerbread exhibit in the lobby which attracted hundereds of non-guests to the hotel. Of course the elevator wasn't cardlocked so theses people were free to roam every floor.
The front desk girl in her best bored voice hoped that these issues hadn't affected our stay. | 3 | null |
Bedbugs, sketchy people, and more!
I am going out on a limb here, because of my specific situation they will know exactly who I am and will have all of my info. However, nothing in my review is a lie or exaggeration, and I feel the public needs to know about my experience at Mainstay Suites.
First and foremost, this place has bedbugs. For those of you not in the know, bedbugs cause skin irritation via bites and can be extremely difficult and costly to eradicate.
My girlfriend and I picked Mainstay Suites to stay because they are an extended stay hotel. This means that you can get a weekly or monthly rate and stay basically as long as you want. Some other reviewers were complaining about this, but this is not necessarily a bad thing. We needed a temporary place because we had just moved to Phoenix and were house hunting. The rooms are equipped with kitchenettes, including a dishwasher, range top, and full size fridge to make the stay more comfortable.
About a week into our stay my girlfriend started noticing bites on her body and limbs. We suspected bed bugs, but didn’t have any other proof, and couldn’t be sure if it wasn’t from mosquitoes or something like that. Some people do not have reactions to bed bug bites, and I am one of those people. A couple of agonizing weeks went by until we woke up one morning and caught a live bedbug in the bed, we finally had proof. We also caught a nymph after searching the bed and frame. We notified the staff and after much discussion they told us EcoLab was coming to exterminate the bugs. The moved us to another room and asked us to bring only what we absolutely needed so that we don’t carry the bugs with us. Naturally, the first thing we did in the new room was inspect for bedbugs, and we found bedbug sheddings in the bed. We notified them again and they moved us again. In the third room we couldn’t find any indication of bedbugs, and agreed to stay there for that night. In the third room, however, we did find a pack of zigzags (for rolling marijuana joints) under the bed. A pretty good indication of the drug use and sales that occur at this property. We also found blood in the toilet of that room as well, and it was supposedly a clean room.
The first staff member told us that Ecolab would come and use a heat treatment to clean the room the next day. She then handed us a roll of trash bags and told us to bag up all of our clothes to prevent the bugs from getting into them. We had other questions, and tried to contact Ecolab, but they refused to talk to us, we had to go through the hotel staff to contact them. We asked the staff to have the Ecolab tech contact us directly, this never happened, even after asking several times. The arrival time and date of the exterminator was ambiguous and we heard several different days/times from the hotel staff. When the techs arrived, it turns out the staff hired some other pest control company (Naturzone) instead of Ecolab. The staff called me in the middle of the day to let me know the techs were on site, so I had to leave work to come get my questions answered. Upon arrival at the hotel, I discovered the techs had asked the staff to move our belongings out of our room and into an empty room for extermination. So when I got to our room all of my stuff was in the hallway and being hauled away by maintenance staff upstairs. This all happened without notification or approval by us, but I understood that it needed done and helped them move the rest of the stuff upstairs. The techs were also not using heat treatment, but simply a spray can full of pesticide. After they sprayed, we moved all of our belongings back from both rooms into our original room as requested. The techs mentioned that the staff were going to pay to have our bagged clothing cleaned, but this was never communicated to us by the staff and nothing ever came of it. We spent quite a bit of money at the laundromat cleaning all of our clothes to prevent further infestation. The company did install bedbug certified mattress and box spring covers as well.
One of the staff members that we talked to was empathetic about the bedbugs because she said she has them at home. She mentioned that she previously lived in a house with 15 people and had begbugs all the time, and has recently moved to an apartment with 11 people in it and she gets bites all the time. That whole living situation sounds shady enough to me, but to top it off she works at a hotel and knowingly has bedbugs at home. I feel there is a good chance she is inadvertently bringing them in.
A few days after they sprayed, we noticed more bites. I did eventually find more bedbug fecal spotting in the sheets. We got a view of the laundry room a couple of times, and the clean bedding is right next to the soiled bedding, so there is a chance that the bugs are going from room to room via the bedding. We suspected so, and decided to put the Do Not Disturb sign on our door to prevent housekeeping from changing our bedding. I stopped there during my lunch break and the housekeeper had ignored the sign and gone into the room anyway. She also entered the room on a different day without knocking while I was in there. However, we didn’t have any theft so I think she was just doing her job.
On to the other issues:
To put it simply, there are some very sketchy people staying at mainstay. One of the most common problems was that the side doors were always propped open with rocks or twigs or other items. We would always undo them when we found them. On more than one occasion there would be a random person waiting by the door to get in, and once someone with a card happened to come by they would grab the door and walk in. I understand if someone forgot their key or whatever, but this was happening all the time. It was always different people and most looked really rough. We suspected drug activity, as legitimate guests had keys, or if they were visiting they could at least call the resident and have them come down and open the door. There really aren’t any other explanations for this behavior, they were trying to get in based on the knowledge that they could score drugs from room number X, but didn’t have any contact info other than that. We once exited the side door and two very rough looking women were standing outside the door smoking cigarettes. As soon as we walked away they grabbed the door and started hauling stuff inside. They kept darting their eyes around to see if they were being watched. You could just tell they weren’t supposed to be there, the look on their faces gave them away.
One group of guests is a guy and his two young kids. I had a few encounters with this group, and I’m still not sure what to think about it. The first encounter happened when we were using the fitness center. As we entered, the two children were playing around on the treadmills. They got the hint and left the room right away. However, they kept coming by the door and yelling “boo!” then running away laughing. I’m not a fan of unsupervised children, and when I’m trying to work out I don’t want any distractions. So I shut the door, and the kids then came back, opened the door and yelled “boo!” again and ran off. Eventually I shut and locked the door so they couldn’t get in. My second encounter was when I saw the same two children, with their father this time. They were waiting outside the side door and pulled the same trick as I described above, when I entered the door the dad jumped for the handle to try to get in. I caught it out of the corner of my eye, but the door shut just before he got there. The next time I saw them was off property of the hotel, they were sitting in the parking lot at Fry’s with a cardboard sign begging for money. I saw them there a couple of other days as well. That’s right, when you give money to these supposedly homeless people, it goes to their hotel bill. My third encounter came after 10pm when someone was knocking on our door. It turned out to be this same guy, and he was just asking if the small dog in the hallway was ours, which it was not. I suppose he was doing the right thing in this case. Later, I was making a quick repair on my vehicle in the parking lot. This guy and the two kids were wandering around the pool area, and he was checking the ashtrays for cigarette butts that he could use. The two kids each had toy guns, and kept sneaking up on me and pretending to shoot me. I am a responsible gun owner, and I do not think its ok to let kids point toy guns at total strangers and pretend to shoot them.
On top of the people acting sketchy, they are DIRTY. There is trash dropped in random places all the time. Every day I noticed a new piece of garbage in the hallway. The staff would eventually clean it up, but the people staying there seemed to just drop whatever trash they had wherever they pleased. The stairwell near our room was especially bad and had a strong urine odor. The light was also out in that stairwell for our entire stay, of almost two months. There is also a lot of door slamming late at night and children running through the hallways.
Some guests on here complained about their rooms being in disrepair. Our room was in generally good shape, however the headboard had a panel that had fallen on the floor. We fixed this ourselves. The other rooms that had us check into were in much worse shape than ours. The TVs are the old CRT type, and we brought in our own flatscreen to use instead. The CRT TVs are mounted on a locked swivel base on the dresser, and you cannot remove it without a key. We asked the staff if they could unlock it and move the TV out so we could put our own on the stand. We were told that it was no problem and that they would do it the next day. A week went by and nothing happened. We asked again, and they said they didn’t have the key, thus couldn’t remove it. We decided to get our clothes out of the dresser and have them remove the whole thing. We could then put our TV on a different piece of furniture for the time being. We removed our clothes and waited…. And waited… and another week went by and it was not even touched. When the bedbug stuff was going on, I asked the maintenance guy if he could unlock the TV as we had requested and move it out. He agreed to and said he would go get the key from the desk (he was sure they actually had it). He never came back and the TV never got moved for our entire stay. It seemed like such a simple request yet they could not fulfill it.
The hotel is pet friendly. The carpet in the hallways has long tracts where it was torn up by animals. Now we are dog lovers, despite not having any pets, but the shape of the carpeting in the public areas was dismal.
One of the bonuses of this place is that they do have free breakfast from 6am to 9am every day. While I can’t really complain about free food, I didn’t eat it much because I don’t like sweets, and all of their breakfast items were sugar-laden. They had cereal, yogurt, waffles, donuts, etc. I would have really appreciated something savory, like biscuits and gravy or maybe some sausage at some point.
The pool is often filled with children. If you have kids, the pool is probably great for you. For us, we just wanted a relaxing time which is hard to do with a bunch of screaming kids around. There were also plenty of older kids rough housing in there at random times. One weekend we were awakened by shrieking little girl who was so loud we could hear her through our second floor window, which was closed, and this was before 8:00am. Out of the nearly two months we were at mainstay, we only used the pool area three times. The last time we used it, the water was ice cold, and the hot tub water was barely warm at all.
On the plus side, the front desk staff was always very nice to us and called us by name after checking in. They were sympathetic to our bedbug issue, as most of it was out of their hands they seemed to share our frustration.
So if you can see past the sketchy lowlifes, the shrieking children in the pool, the bedbugs (which can cost people thousands of dollars to remove from their homes), and the myriad of other issues, Mainstay might be the choice for you. The monthly rate was decent at least. I would not put my worst enemies in this hotel. | 1 | null |
AFJROTC trip
In my 28 yrs active duty and 8 years teaching AFJROTC I have never had the pleasure of staying in such a well managed, well ran, clean, efficient, friendly, with professional and genuine hospitality in all my travels. If you are ever in the Jax area and need a place to stay for you, your family, or business org -- staying here is must! The breakfast featured the normal cereals, rolls, bagels, etc but their buffet included real scrambled eggs. I had 4 adults and 31 high school kids traveling with me and every one agreed with me it was the best place we/they had stayed. The staff could not have been more organized or helpful. Check in for that many people took less than 5 minutes. They put us all on the same floor which meant chaperoning was a snap. I left my cell phone recharger in the room. The next mailing day it was in the mail along with a students who also forgot his. If I sound over enthusiastic about this Comfort Inn I don't mean to be. I want to sound as the write up suggest -- overwhelmed! The GM , Mr. Bill Flor, showed for breakfast to introduce himself and thank us for using his Comfort Inn. That too is a first!
Enough of my rambling.....STAY HERE! NUFF SAID! | 5 | null |
Brilliant location, good room.
Recently stayed here whilst visiting on holiday. Our room (with two double beds) was clean and large enough for two people to stay comfortably, and being on a higher floor had great views and very little traffic noise. Location was fantastic, only a few minutes walk from Times Square and Subway stations. Only major downside was a lack of free WiFi, at $15 for 24hours use it was expensive if you wanted to use it! Also, building works seem to still be on-going, however as we were out all day and only returned at night these did not disrupt our stay at all. | 4 | null |
Ordinary rooms extraordinary Staff
I spent two nights at the Courtyard Marriott and our stay ended up being a pleasant surprise. Because I was using points and staying here at no cost my expectations were low. However the staff from the minute I arrived was as good as any four or five star hotel that I have stayed in. The concierge Neil Fiorito was a huge part of why our stay was so pleasant. He took care of us in a way that was like we were a guest in his own home. The front desk staff was always attentive and helpful. Room service was prompt and friendly. The Starbucks in house was a added bonus for us coffee lovers. The restaurant and bar were very nice we only had drinks but it is Zagat rated. We had a great breakfast at Yolk walking distance from hotel as is Michigan and all the sites on the Gold Coast. | 4 | null |
Excellent Convention Hotel
I stayed there for 5 nights last week, and found it excellent. The rooms were comfortable, but a bit small (I shared a room at the concierge level, and there was barely adequate storage space for 2 business travelers,) the bathroom just OK - not great for a resort hotel, but acceptable for a city business hotel.
The bar was satisfactory - not too loud as so many urban hotel bars can be - and the lobby spacious. Meeting rooms were quite comfortable.
The workout facility and pool were excellent, the sole exception being that the treadmills and ellipticals had built in TVs that didn't work every day. | 5 | null |
There are better places to stay in NYC
I stayed at this property for 3 nights in October 2012. My friend and I met in NYC for a weekend. We stayed in a room with 2 full sized beds on the 6th floor. The room was very small and very disappointing. The worst part about the room was the horrible musty/moldy smell that hit you in the face everytime you entered. I realize that hotel rooms in NYC tend to be small, but there was hardly any space in the room for us to place our suitcases. Also, there was just a pedistal style sink in the bathroom (no counter) and a small narrow shelf that hardly fit anything.
There were very few electical outlets in the room. The one easily accessable one (although not conveniently located) wouldn't hold a plug. Everything you plugged in would fall right out. When I wanted to brew coffee in the coffee pot provided, I couldn't find a place to plug it in! The cord wasn't long enough to sit on the desk and plug in below (which by the way you have to crawl around on the floor under the desk to even attempt this). So, the first day, I put the coffee pot on the floor and held the plug into the disfunctional outlet while it brewed. After that, I balanced the coffee pot on the edge of the sink and brewed in the bathroom.
The beds were fine and the hotel staff were friendly. We should have insisted on a different room, although I don't know if their other rooms are any better.
I have stayed in MUCH better rooms in NYC in the same price range - keep looking. | 3 | null |
DO NOT STAY HERE. Many other hotels in the area that are probably the same price and service could not be any worse
This hotel was really awful to stay in. Mind you, I really don't need a lot when I stay at a hotel - hence the reason I was willing to pay about $120 a night - I was just planning on sleeping there, nothing else.
However, when we arrived at the room, the room was really gross. Smelled badly, the carpet was went in a few areas like it had been cleaned and the towels were really hard and just not pleasant to use.
Our second day there, as we are leaving the hotel for a meeting (to which we could not be late), we saw a sign on our door telling us that we had to move immediately. Given no warning, we had to gather all our stuff up and ended up leaving some shower items which were not returned later. As if this wasn't the worst wake up call ever, we were then moved to a room that had not even been cleaned from the last person yet. Overall, this started off the day on a pretty bad note. And the manager had the audacity to give me attitude for being upset about this. Are you serious?
Throughout the week, we were met with the same awful room cleaning service, and on the last day when I asked for a cab, the desk attendent, while standing right next to a phone, proceeded to write out the full phone number instead of just calling the cab for me. Seemed a little ridiculous - again, I guess you can't expect luxury.
As I said, was not expecting a lot for our price point in SF, but I at least expected common decency.
In regards to the overall stay, there were also people yelling outside every night. I think one time there was even a fight with the manager. | 1 | null |
Smallest hotel room in NYC
I own a small cabin cruiser boat. It's cramped for more than two people staying aboard - and tedious for a few days for the two of us. Our hotel room was like living in a cramped boat. Could not believe how small this room was. We actually laughed out loud a few times stumbling over each other. I guess the only saving grace was that the room was not moving with any waves. | 2 | null |
Courteous and Friendly Staff
The Luxe is accessible to several L.A. neighborhoods and attractions: notably the J. Paul Getty Museum (for which there is a shuttle service). The staff is courteous, friendly and eager to make your stay a positive one. Although there were initial glitches with my room (I had booked a suite online) I found upon arrival it was situated above the (noisy) front door and driveway. This was rectified the following day, however, and the rest of my stay was pleasant indeed. I would definitely return. | 5 | null |
Really Needs Improvement
All I will say, is this is not a very good hotel. They have problems with front desk, restaurants, and rooms. I stayed there for a family reunion, and have no intention of returning. They advertise Executive Rooms (on the Executive Floor), but fail to disclose that they DO NOT offer any Executive Level amenities (refreshments, etc.). Then why am I paying more? Very offended by this. They offer a snack bag for HHonors guests at check-in, but the items are in a paper bag affixed with a label that says HHonors. Really? You are better off just leaving them in the room. There were several other issues with our room AC, dining areas, and check-out, but I do not feel like extending the effort to explain. I just do not recommend this hotel. There are better options. On the positive side, the staff is very pleasant. | 2 | null |
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