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Not the Comfort Inn quality I'm used to but ok in a pinch.
Usually stay at the Polaris Comfort Inn location when visiting Columbus, but a Hot Rod Show in town allowed locations to elevate their prices way beyond normal due to supply & demand. The Polaris site is nice but not worth $145 just to sleep there so we found this Comfort Inn North through our Choice Hotels website and stayed for 3 nights. The location is convenient as far as x-way access though you have to drive down an access road to get to a light to turn left (no big deal). The lobby area is nice - can't rate the breakfast as we never tried it. Once past the lobby into where the rooms start, the hotel has an "older" feel to it than we expected. Our visit got off to a bad start when our room keys wouldn't work. Went back to the counter and the girl re-did them and they still didn't work. So she had a manager redo them and he went to the room with me and they worked. Room was clean and cool even in 100+ degree weather although the carpeting in the entire hotel looked worn. After spending the day with family we returned late to our room only to find that our keys did not work again. So had to return to the lobby and have them re-keyed and they worked. Believe it or not, the same thing happened on day 3 too when keys didn't work again. This time there was a new girl at the desk and I mentioned that it was excusable one time but very aggravating to have this issue each time we return to our room for the evening. She redid the keys and they worked, but no empathy or apology given for the inconvenience. There were complimentary bottles of water given on day 1 and a fridge in the room along with a single serve coffee maker. Outside the aged feel of the carpet the room was clean and cool and everything worked except the room key issue. Overall, the feel of this hotel and the indifferent customer service is below average for what we expect out of Comfort Inns but it did come in handy as a backup to where we usually stay. If all you need is a clean cool room to sleep and if the price is reasonable, this would suffice. | 3 | null |
They'll try to cheat you out of their "Special Offer"
We booked the hotel because of a Travelzoo promotiom, which includes breakfast. When I called, the "special" price is not available - surprise(!?) so we had to book a higher priced, bigger room - ok, but I had to ask three times, and each time waiting for more than 30 minutes to talk to someone. First time, about 8 pm at night, the answer, "Free breakfast not included in your records, can't give it to you; come back later when my supervisor is here." About 10 pm, I went to the front desk again, spoke to a different person. She looked on her computer, went to the back (office?), came back and said, "Not in your records. Come back so the morning shift person who has the authority, will help you." I went back again in the morning waited, spoke to one rep, then she handed it over to another, who eventually said, yes, you are entitled to free breakfast. She gave me coupons for 3 out of 4 days, and when I asked she said, "you came in yesterday, right?" "Yes, check-in time was 3 pm and you expected me to eat breakfast then?" So much trouble and it's only continental breakfast of bread and cold snacks... | 2 | null |
Beware of the extra charges!!
This hotel is just what you pay for....cheap, but ok for one night of a quick stay - $75.00. HOWEVER, I was shocked when I learned on check-in that there is a $15/night parking fee, for an unsecured, open parking area on street level - not even a fence to secure the cars parked there. Thankfully, I had a rental car and nothing happened. It was incredibly unacceptable that there would even be a fee. it would have been better to list the room rate $15 higher with free parking, than to put a value on this "ammenity." This is probably way too much to say about it, but it's the principle of it. | 2 | null |
Not so sure why so many bad reviews.
This is not a stellar hotel, by all means, but it is certainly not the "hell hole" that some are describing it as. Not even close.
It's obviously an old building, but my room - while not being huge - was comfortable, clean and well appointed, as well as freshly painted. The bed provided a decent night's sleep and while there is some noise from outside (it's in the middle of SF!) it is certainly nothing more than I would expect. Free wifi is always appreciated when I stay in any hotel, so it scores well enough here, and it has a great location.
I also don't really understand the comments regarding the staff and check-in as mine was seamless, efficient and polite. The more recent set of reviews feel rather like a set of people joining some sort of bandwagon, or I arrived there after the highlighted criticisms were addressed. Either way, unless you're looking for a 5-star stay, then you won't be too disappointed by the Pickwick. | 3 | null |
Buyer beware! Do not stay here!!!
I purchased my room through a discount website so I didn't know where I'd be staying until after paying. I vow to NEVER stay here again! Horrible experience. This hotel is in a very poor location. First night, turned down the bedding, some sort of slight dark stain on the sheet. Left a note for housekeeping the next day & they changed the sheets. We stayed for four nights & the sheets were only changed that one time. When I paid for the room, my paperwork showed my rate included continental breakfast each morning. However, once we were staying there the front desk manager said they could no longer offer a complimentary breakfast due to some regulation they were breaking. I contacted the discount hotel website's customer service, they contacted the hotel manager, and they refused to do anything about the extra money my husband and I had to pay for breakfast each morning, said we were getting a great rate. I wouldn't recommend this hotel to anyone. | 1 | null |
Can't understand all the great reviews - it's a dump
Arrived 1030pm, waited till 1230am to checkin. Hotel was ill equipped to handle the overflow from a cancelled flight. I had a reservation as did around 50 other people in the queue. There was another queue of about 100-150 people. If you want to spend your time waiting to checkin late at night, great, if you don't AVOID THIS HOTEL!
The hotel is OLD and falling to bits - the wallpaper was falling off in the bathroom, individual tiny sheets stuck on a wall very 1970s. The carpet stank, the bed sank, the internet (which was free) was VERY slow, or pay to get a faster connection. Staff unapologetic and indifferent.
No apologies, nothing, this hotel is a complete joke. I stayed the night earlier at the Courtyard Marriott LAX which was amazing, these two places are worlds apart. Don't waste your money and choose a different LAX property.... i mean this place was like a Super 8 motel NOT a Radisson. Radisson should be ashamed to put their name on this property. I stay well over 100 nights a year and this is probably the worst airport hotel i've styaed in. Location and regularity of the bus service is great, the problem is you ALWAYS have to wait at least 60 minutes to checkin... AVOID!! | 1 | null |
HORRID!!! Absolutely never again!! If you are a female or have children you need to read this before booking!
Let me start off by saying.. i am not the hotel reviewing type.. and I am certainly not a complainer or one that goes into nit picking the details of hotels.. so for me to be doing this you know there are some SERIOUS issues.
If you are a female or a family with children DO NOT STAY HERE... as this hotel is full of drug trafficing and prostitutes.. That is not an assumption based on the physical apperance of people outside the hotel.. That is a confirmation and here is why.. 1st off i just watched off my balcony several suspect cars strolling with their lights off very slowly through out the hotel parking lot.. I guess I have already figured out how it runs.. When the man sees the prostitute hes supposed to meet he blinks his car lights at them and they jump in and go park out back of this hotel... or go into a room here.. One man (obviously homosexual) already approached me asking how to get to a specific room without having to go through the main lobby...(suspicious activity number 19) The hallways and rooms reeeeek of pot and someone burning inscense.. which gave me an immediate headache. There are very loud parties going on in alot of the rooms.. There are also alot of loiters hanging around the side parking lots and out back....and there are alot of young people that are living out of this hotel... I was scared to go anywhere back there because I could already feel them stalking me with their eyes... my every move.. And that my friends.. is just the ATMOSPHERE OF THE HOTEL.. ..
As for the hotel itself.. I'll say this.. I was in Charlotte for a trip to carowinds and was exhausted.. decided last minute to get online and book a room on hotels.com. This hotel was listed on there as "Days Inn Woodlawn/Near Carowinds Charlotte" LIE #1... This days inn is not near carowinds.. infact carowinds's hotel district is actually considered to be in PINEVILLE, NC... not Charlotte.. even though the 2 are very close together. There are probably 20 hotels that are actually near Carowinds.. and ofcourse this is not one of them.. it is about 15 minutes out.. you have to get back onto highway 77 and make your way into... (excuse my language) the ghetto.
Hotels.com also listed 5 or 6 pictures of the hotel and the interior of the rooms and they looked super sleek and nice.. actually compared to some of the other hotels I was looking at that were also near carowinds the pics of this days inn were pretty awesome.. especially of the rooms.. and there were 2 rooms left only ...available at a "slashed" price of about $70.. I'm sorry people.. but $70 is alot of money to a college student living paycheck to paycheck. I wanted to treat myself to some good sleep and decided to splurge a little.. After reading carefully everything on hotels.com and browsing the pics. everything looked great. I booked a single King size smoking room.. Arrived at the hotel... the outside photo was about the only photo that had any resemblence to the hotels.com photos... When walking through the hall to get to our room.. the smell went in stages... sewage.... then smoke.. then pot.... then insense... got to our room... loud loud loud partying going on in the room right across the hall from us... opened the door to our room and was baffled at how horribly outdated and dirty it looked... everything was broken.. the microwave.. the lights... the nightstand drawers.. the mirror... the lock to the outside sliding glass door... and the a/c.. black stuff on the sheets.. have no idea what it was.. the tv was one of the older box tvs.. the overwhelming smell of insense was even worse in the room.. IMMEDIATE HEADACHE... it was unbearable. And here is the kicker.. opened the desk drawer only to find drug paraphanalia and burns all inside the drawer... as if hot pipes and ciggerttes were left burning there.. there were old hotel key cards with residue on them of some sorts.. obviously used to "cut out lines" of God only knows what... I wasn't in the room for 5 minutes before calling hotels.com to not only tell them about the shape of the room but that I was scared for my life.. the lady put me on hold as she called the hotel manager and then returned on the line to tell me that the hotel manager wanted me to come back up to the front desk to discuss my options...
When I arrived back at the front desk I explained to the young man everything wrong in our room.. not to mention the very suspect gangsta like individuals hanging outside my room both in the hallways and outside... his suggestion was to move rooms.. to another room but this one on the second floor and closer to the lobby.. he said his manager said that they DO NOT GIVE REFUNDS for any reason.. not wanting to lose my money.. as i just dont have any to lose... I agreed to go look at the other room.. went upstairs (no elevators) and walked in the new room.. I have to say it was much better. I didn't hear any loud noises near us..and their were no funky smells at all.. no smoke... no drugs.. and thank god.. no insense.. and this room was def in better shape and even way more modern.. a plasma tv... a nicer/newer bedroom suite... cleaner bathroom.. (this time no random hairs on toilet which I forgot to mention before)... Felt a little safer that no one could just break the glass door down and come through that way.... the a/c unit in this room was also new and digital as opposed to the one we just came from where it was definitely ancient and still on an old school dial knob with two settings.. hot or cold.. once I got situated in the new room i went online to read some of the reviews for this hotel.. which I most certainly should have done before booking if I hadnt been in such a hurry. The horror stories I have been reading have only added fuel to the fire... if I wasn't so tired right now I would probably suck it up and drive the 2 hours back home.. but Im going to tough it out only wishing I had a fully loaded gun.. (which I did read in previous reviews that people have been taking with them to this hotel for safety)
I can definitely see the discrepency in the reviews... some poeple saying they got a "nice clean room" and some saying theres were a nightmare and disgusting! It seems that there are more updated rooms on the second floor of this hotel especially the ones closer to the lobby..
I would not suggest this hotel to my worst enemy.. and thats saying alot... lol.. This place is in a nightmare location... But if you have to.. and I stress the words.. HAVE TO... then ask for a room on the second floor.. non smoking... near the lobby.. maybe you'll get lucky..
There are several hotels for around the same price that you can get right in front of carowinds.. just do your research and don't be as dumb as me... READ THE REVIEWS FIRST..
Sincerely...,
Say a prayer for me please that I make it till morning!
I'm sorry this review is so long.. but Im just thinking along the lines of... if someone would have given me these details.. it would have saved me a trip to "the hotel from hell"... aka | 1 | null |
Almost perfect....
The only bad thing I have to say about this hotel is that the tub would clog when we showered. We were there March 23-25 and enjoyed our stay. It was in the perfect location walking distance to some of the best cites and activities. Can't wait to go back. | 4 | null |
What a Let Down for Hilton Reputation
I was really let down by the level of service and comfort we experienced during a family vacation to San Francisco last week. We chose Hilton because of the many times we have stayed in their family of hotels over the years and had expectations equal to what we have already experienced.
Boy were we disappointed.
We needed two beds and were surprised we received two double beds instead of two queens as we have at other Hilton properties including Hampton Inns.
The beds (which are supposed to be Hilton's Serenity Beds) lost their serenity many years ago as they were worn out and noisy.
NO FREE WI FI in the rooms. Noisy traffic outside out of date, needing replacement, windows.
NO POOL NO HOT TUB
TV was in and out of service every day we were there.
I'm sorry, for a minute there I thought this was a two star hotel instead of a Hilton. Geez!
Anyway, sad to see this property in the shape it is in for the rate they charge especially. Hopefully Hilton will get their act together and give this property a much needed facelift!
JZ | 2 | null |
NOT TO GO: expensive, room incredibly small, very noisy air conditioning
the Paramount hotel, even with a reservation for a Double room single use, gave me a real single, I mean with a with single bed and of an incredible small size (I calculated 10 feet by 7.5 feet). I was lucky not to be claustrophobic.
The view was on a inner space and the next room , at less than 10 feet, dirty.
The air conditioning was old, no way to set the temperature, and VERY NOISY, I had to unplug it to be able to sleep also because the fan was at less than 3 feet from my ear!
The first day I did not find the soap and the shampoo vial was half empty.
Did I forget to say they charge 300 dollars for that room? one night, don't be mistaken ! | 1 | null |
Great Location
We stayed here last weekend for a UT Football game. It worked out great, because it is walking distance (1 mile) to the stadium and the bus line to 6th street is right across the street (either bus 22 or 37 will take you there for $1). Overall, it worked out great for us. | 4 | null |
Not my favorite W
I'm a big fan of the W but given the other reviews on Tripadvisor, I was prepared for a "less than W" experience. Even then, I was still disappointed.
Pros: Great location and very friendly staff.
Cons: The hotel room was old and very dusty. The bathroom was not well ventilated.
Be careful of breakfast and parking fees. We received 14USD breakfast coupons but a coffee alone was already 5USD. We were told that parking was 35 USD per day with in and out rights. What they failed to tell us was that every time we left, we had to sign-out. So we ended up with a 100+USD parking bill. | 3 | null |
Perfectly Clean and Convenient
You won't do much better than this in Manhattan - big rooms, super clean, great breakfast and extremely pleasant staff. | 5 | null |
Bert N
I agree with Christine M's review. I too wanted to like this hotel, but I had to ask specifically for a room with a tub, even though my reservation had tub room. My stay there was the end of April'12 and I see the tub "stopper" situation has not been fixed yet. We had to have the maintenance guy try 3-times with 3 different stoppers before one worked. The stoppers are of very low quality for a hotel of that caliber. The restaurant was nice, we had the gourmet burger for lunch ,which was lovely, but our room service for breakfast the next morning was horrendous. We ordered 2 scrambled eggs breakfast and breakfast was about 30-40 mins late and they gave us one scrambled egg breakfast and one scramble "egg white" breakfast. We did not ask for egg whites at all and we had to wait another 10 minutes longer for them to bring the correct breakfast to us. I wanted to like this hotel, we were celebrating our 31st wedding anniversary, but I couldn't. | 3 | null |
Fine...just don't face the runway
To their credit, the owners of the hotel have spent a lot of time and money to update the rooms in the hotel. It looks like the changes were mainly cosmetic (i.e. the bathtub and tile around it looks like it has not been replaced) but it still feels like a new room overall.
For airport hotels you do, however, have to keep your expectations low. These hotels serve one purpose- give people arriving or departing a place to stay- it's not an escape or an indulgence to stay at most airport hotels. This one is no different. Everything is now clean and nicer but it's just a solid 3 star hotel. And they have made one bad decision with their new LG tvs- no sleep timer. Not sure why some models have one and others don't - these don't and I love that feature when I travel.
Here's the big downside: This is essentially a v-shaped hotel. Everything on the inside of the V looks directly out on a very active LAX runway about 1/2 mile away. That would be fine if the airport operated on a 9-5 scheduled but it is more likely running on a 6AM-11PM schedule. Thought soundproofing is good we are talking about jet planes taking off- you will hear them! If my 5 year-old was here he would love watching the planes take off and land but that is a part of the experience I could do with out. Get a room that does not face the airport. | 3 | null |
LanieL
I just spent three days at the Seaport Hotel on Seaport Blvd in Boston for a Sales Conference. This hotel just moved to the top of my list of best hotels (Mt. Washington Hotel, Bretton Woods, NH, The Hotel Viking, Newport, RI - Cliff House, Ogunquit, ME a few of my favorites). The Seaport Hotel is beautiful and very clean, the staff is wonderful and the food incredible. As an Event Planner the Seaport Staff made my job so pleasant. The hotel is so well located - easy to get to, great views of the harbor and Boston. Looking forward to going back soon. | 5 | null |
Great for sightseeing vacationers
I would give a 4.5 star rating, but not able to choose :) The biggest perk of this hotel is that it is just around the corner from the DuPont Circle Metro stop. There are a number of places to eat (casual and upscale) that are within a 5 minute walk. Staff was very friendly and helpful. Flight got in at 930 am, not sure if we were going to be able to check in early. Front desk clerk Wanda told us that our room was not ready but did switch us to another room so we could check in!!! We had our niece from Virginia stay with us for 2 nights. We did not know until 9 pm the first night that she was going to make it. I called down for a roll-away and it was brought to us 10 minutes later...with no charge on the bill!!! We went to the business center to print a coupon out and was told that the printers were not working, so an employee took us to the computer in the lobby and told us that we could use to print. The only negative thing is that our room was kinda small and the hotel is in need of some upgrading, but we were not there to stay in our room all day!!! Great place to stay if you are there for taking in all of the sights!!!! | 4 | null |
Horrible beds, outdated room, expensive parking
The hotel does not have its own parking. You have to go across the street to park and they charge a $35 "special rate" overnight parking. The parking is valet and if you want to get something from your car they have to walk you to your car and they were rude. My husband found another lot on the other side of the street that was only $25 overnight parking. The hotel itself was an average hotel. The rooms were very outdated. The beds were flat and stiff. The bathrooms were updated and the nicest part of the room. | 3 | null |
Luxurious and lovely but overpriced
Lovely Four Seasons and certainly lives up to the name. Literally a couple of blocks from Central Park. Perhaps getting a little old compared to some of the newer hotels but it works. Service is second to none and an example to other hotels.
Only issue is the price. A little higher than one might expect but the superb service softens the blow. | 4 | null |
provides exactly what is needed
we arrived at the lexington rather anxious having read the recent reviews..This hotel provides clean basic accomodation. Our room was just about big enough but had everything we needed. House keeping is a wee bit haphazard. first night we didnt have a duvet but when we rang reception a duvet was quickly delivered. The second day we didnt have hand towels but the next day we did...This hotel is very central with friendly reception and bar staff.michael and valentina you were super friendly and helpful..I certainly would use the lexington again as it is vey central to everything and it is priced to suit. | 3 | null |
Front desk
We arrived on August 9 checked out on the 11th
My opinon of the front desk people, we are very disapointed, hardley greeted with a smile hello or even good bye hope you enjoyed your stay, Felt that we did not fit in that we just were not upper crust enough for people working the desk.
We had traveled a long way by driving cross country and had been looking forward to staying in what we thought was a nice hotel,,
Did notice the people who came in fancy cars and fancy cloths got a better response from the desk than we did I notice things like that and that is exactly what happened. | 3 | null |
A wonderful hotel in a convenient location
Our stay at the Sheraton Hotel & Towers was excellent from check in to check out. We we were checked in quickly, the agent was friendly and made us feel welcome. The room was very spacious and clean, with a beautiful view of Navy Pier.
Getting around the city was pretty easy too; public transportation nearby, and we did walk to a lot of places because of great location.
Chicago is a great place! | 5 | null |
Sacraficed comfort for glam
Our 4 night stay turned into a one night stay after we realized this was not a hotel for us. It's very space-aged looking and modern upon arrival. There's a big robotic arm that takes your luggage which I guess is cool but alerted me that maybe priorities were out of line here. We opened the door to our 'cabin' and were shocked. It was tiny. And I mean tiny for NYC. The small bed folded up in the wall (our motorized bed was broken so it wouldn't go back) with a very small bathroom attached with no door just a glass slide. There was a 'desk' where I'd hoped to get work done but it had to hold our luggage since there was no other room. And the bed. If you can even call it that. The reason we left after one night. Neither my husband or I could walk the next day. We're both tall - maybe the bed is better for one small person, but it was awful for us. Especially for the price we had paid. I woke up the next morning so unhappy. The staff was kind and allowed me to cancel my reservation for the next 3 nights and we went down the street to a less expensive but much more comfortable hotel and were quite happy. If you're into hip and space-aged maybe this is for you. If you want room to walk, a door to close on the bathroom, and a bed to actually rest comfortably in I wouldn't recommend it. | 2 | null |
Huge disappointment
I've stayed in many different hotels in New York and this was by far the worst experience. I booked the hotel a few months in advance, the price wasn't a bargain but I expected something similar to the other places I stayed in for the same price range.
We arrived after 24 hours of travelling over a few time zones to hear the booked room is not available and another room will be given. We're not fussy and accepted the room just to find it smelling of stale smoke. Not just a faint smell, a sinus wrecking asthma inducing disgusting smell. This is off course not the hotel's fault as they have a no smoking policy but either they did not check the room before they gave it out, the ventilation is sucking up smoke from somewhere or the one checking the cleanliness of the room is a chain smoker himself. We asked for another room which they provided and was asked to "check out" the next day so that they can then change our rooms to another one once again. We arranged for a 10am check out, packed and left our luggage in the lobby and came back at 2pm to freshen up just to find they do not have a room for us.We had to wait a few hours. I paid for 4 nights and by the 2nd day we still did not have a room. After asking the front desk to correct this they came up with excuses, basically blaming me for the issue. At this point I decided to cancel the reservation and only then did a room all of a sudden become available.
The hotel is dated, the rooms are nothing special, the aircon in the room really needs to be updated. Internet is more than $20 per day and it's not even great speed. The gym's aircon did not work and the overall feeling was as if was a huge impersonal hotel who thrive on groups and therefore do not really care about the individual traveller's satisfaction. It reminded me of the Waldorf's ugly stepsister.
This hotel has to shape up. It might be in NY and therefore will always have visitors but it won't see me again. | 3 | null |
Great Experience for a Week! Great Value!
We had to move our son to college so we needed a place to stay that wasn't too far from Downtown Denver, but not too expensive. This Quality Inn really was great. The area is a little industrial but for Denver, it is pretty quick on and off the freeway. The rooms are clean and comfortable and the hot breakfast buffet is great! We realized I had booked a King with 2 adults, but when we got their I figured that our son would need to stay with us at least 2 nights before staying in his Campus apartment. They quickly changed us to a room with 2 Queens, did not charge us any extra and never asked when he would come or go. Also, they had a refrigerator and microwave brought up to our room upon request...in 15 min from when we asked. The staff was very welcoming and helpful. There is a shuttle too and from the airport, there is free parking and although it is old, it is a fine place to stay. You do have noise from the freeway, but we don't mind it, it is "white noise" us! | 4 | null |
Not for families
I won this hotel on Priceline and it was a steal, but while it was advertised as having sofabeds, the room you win on does not. They stated that they do not rent rollaways and it is against the fire code to have more than 2 people in that room. I had to upgrade to another "suite" for $180 more per night! I had planned to stay 3 nights but as it was late, I just asked to pay for one night and looked for a hotel closer to Legoland. The room I was given was exceptionally spacious but the trash in the kitchen had not been removed from the previous occupant and the dishes and utensils were still greasy. Not a clean plastic spoon to be found anywhere. Left the next day and the manager was nice enough to not charge extra since we had paid for three nights but only staying the one. The best thing about this hotel was the breakfast. Great selection and even had miso soup and rice for my kids to enjoy. | 3 | null |
Shameful
First the positive. Great price for Boston, location is interesting but a little remote.
Now the negative. Room 613 was filthy, impacted dirt in corners of bathroom, exhaust fan blades take a few minutes to run (loud humming sound) because of dust blocking the blades, hair (not mine I'm bald!) on bathroom floor, cigarette burns on furniture (room 411), dust in hairdryer screen (lucky I'm bald!). same disgusting housekeeping. All the polite apologies from management can't be a substitute for not seeing the obvious problems with this property.
The property has great potential and it's a shame that the management/owners are so clueless and run it like a homeless shelter. This review may sound harsh compared to others about this hotel, but perhaps for those that have reasonable standards (2 stars or not) about cleanliness should heed the warning | 1 | null |
Not Great but pretty good
We stayed at the Catamaran Resort and Spa 8-7 thru 8-9 while in San Diego for a wedding. We wanted to visit Sea World for a couple of days before the festivities began. I was traveling with my wife and seven year old granddaughter.
Upon check in I thought the place was a little dated.
Room was just ok. It was dated but clean. The air condition worked well but dripped a steady stream of condensation from the vent in the ceiling. I put a trash can under it. I contacted the front desk but it did not get repaired until the next day. Hung out at the pool for a while which was full of kids. This was no big deal because granddaughter made a friend and Papa was able to have a beer and relax…until….some kid pooped in the pool and it had to be shut down. This is no fault of the hotel, the staff did a good job getting all kids out and pool area roped off with caution tape. This was a bummer but funny in that it was somewhat like a scene from Caddy Shack.
This place grew on me with a little time. The grounds were beautiful especially at sunset. You could watch the fireworks from Sea World at night. Breakfast at the restaurant was great and the staff friendly. It seems like the longer we were there the more we liked the Catamaran. We would stay again. | 4 | null |
Great location
We found the Galleria Park was a very good location and having parking on site was a bonus. The hotel was comfortable. We had a room with two double beds and for a couple of nights there were three of us which was rather cramped-it was more suited to two people. Nice touch with a glass of wine in the evening in the comfortable reception area. | 4 | null |
Location is excellent, but very odd overly hip hotel
I can't say enough for the location. I am a real fan of Philly (being from Boston, that says alot) --- and I kind of liked this hotel, but am not sure we will stay there again. It is decorated in this uber "hip" international style that was fine in the early (say, first five years) part of the century, but it is getting a tad old and a tad silly -- the design style, I mean. The hotel is very spare in the lobby, supposedly zen (maybe?) and what it really says is: we are not welcoming you unless you are totally "into" our cool, hip design style. Our suite was the "Franklin" suite. It was oddly broken up --- almost like two rooms but without the beds in the second room. We had two full baths, one strange viewless sitting room and a very, very nice bedroom with two queen sized beds. The bathroom (attached to the bedroom) had the (once again) uber hip European appliances ( I use that word deliberately because the sink seemed more like an appliance than a sink) --- very interesting mirror lighting (rather liked it) that seemed to eminate from the entire large mirror. Room was very quiet..
We walked to Symphony concert and ate at a Korean place, down a side street.
The parking situation was a bit silly. We were on our way down to get the car, called ahead (this is now Sunday!) and were told we both had to be in the lobby with our luggage before they would call for our car. Not entirely welcoming or sensible.... it took them 20 minutes to find and retrieve our car. (much chatter on the walkie talkies about where the care actually was located) --
Warning: the hotel is under some sort of construction. The side walk is covered in scaffolding and there is no dining option. | 4 | null |
Nice Hotel in a great location
We stayed at the Red Lion for three nights and found it to be a comfortable hotel in a great location to see Pike Market, the space needle and all the other things Seattle has to offer. The only issue we had was the key cards kept being wiped normally worked once then we had to change them which was a bit of a pain. | 5 | null |
Overall poor
The lobby area is nice; however as soon as you get off the elevators, the hotel hallways have a musty smell and my room was musty and damp. The humidity could not be controlled.
The first night I stayed I ordered room service and had a chicken quesadilla. The chicken was rubbery and the salsa was tart and I could tell that it was old/expired. It was awful. I sat the room service tray outside my door that night. No one picked it up for 2 days. I was waiting to see how long it would take for a hotel employee to notice, but I finally told the front desk. They did remove it immediately once I told them.
My hotel room cards quick working on 2 occasions which was an inconvenience.
I was not told when I arrived by a clerk behind the front desk where to park. The parking lot has a cross bar. It did not go up. I consulted one of the valet's and was told that cross bar automatically goes up. I went back to park and it did go up. The next day after returning from work obligations, I tried to enter the parking lot and again the cross bar did not go up. At that point I consulted another valet who told me that there was a code and he gave it to me.
The lighting in the bathroom is awful. I couldn't see to put on my make up. There were cracked tiles in the shower.
I would not stay at that hotel ever again. | 2 | null |
Great Hotel Experience!! Book It!!
This hotel is great! I booked through Priceline so you never really know what you're going to get, but the entire experience couldn't have been better. I'll stay here without Pricline when I go back to NYC. Unexpected upgrade to suite without even asking, exceptionally clean room, elegent lobby, great staff all around! Location is 10-15 minute subway ride to Times Square or 5 minute cab...walking will get you there in 10-20 minutes depending foot traffic....5 minute walk to Grand Central. Quiet hotel with great amenities!
Only downside? Elevators were a bit slow so if on a schedule, give yourslef a few extra minutes (or take the stairs in you're on a lower level floor). | 5 | null |
Noise...
I had a 5th floor room near the elevator. Every morning (Fri, Sat, Sun) around 8am, I heard this thumping pop-music bass, coming from somewhere unknown. Every night I heard laughing and noise from the lounge, which was on the first floor below me: the sound carried up the courtyard outside my window. The hotel is pet-friendly, which is cool in theory, except that Sunday morning's bass thumping, and absence of this dog's owner, meant it barked and howled for over an hour. Then there was the unfixed squeak of the elevator, and thumping and noise from the older plumbing. It all added up to so many annoyances and un-restful mornings and evenings that come check-out, I couldn't wait to leave. I think the place suffers from being converted to a hotel, so (um, needed) sound-proofing in the walls never happened: that's just a guess. In any case, I'll never go back to this place, and will think twice about Kimpton hotels in the future. | 2 | null |
2 years time; How did it get this bad?
My review of this place over 2 years ago was raving over this place; but this time, I was so disappointed and shocked that I felt like I had gone to the parallel universe's version of the place. To be fair, it seems they are really trying to upgrade and improve in some ways such as the outdoor areas such as the pool and balconies, but during such improvements, they should not be putting guests in to very substandard rooms. My partner and I booked this stay through Price-line this time, and wonder if this was the reason we were given such a bad room. Some hotels tend to dislike not getting direct bookings as Price-line is a "prepaid" reservation and the hotels have to depend on filing paperwork to retrieve their share of the room rate.
Our original room was #166, 2 standard beds, kitchenette, and sitting area. The mattress' were covered with protector bags that were over-sized and drooping too the floor under the sheets which were put on the beds inside out, and poorly as the bed was very puckered and wrinkled when we pulled the blankets back to get in bed. The mattress protectors that were hanging out of the sheets onto the floor were covered in what looked like dried body fluids such as mucus, blood, and other unmentionable filth. The A/C unit sounded like a 50 year old Harley Davidson; the toilet rim and seat were not clean but streaked and smeared, and the hinges to the toilet lid were crusted with brown substance. To add insult to injury when I grabbed for a hand towel, it was very stiff and dryer burned with black kinky hairs stuck in the fibers.
We had checked in early at 1:15PM, but had been running errands after putting our luggage away, so we didn't get in to observe the room until after 7PM. This is when we were getting ready to get to bed early due to a huge move that we were in the middle of.
I called the front desk and told her our discoveries in the room, and she came up about 20 minutes later to see the validity in our complaint. She saw and documented on paper what she saw and asked if we wanted another room, and immediately we said, PLEASE! So she moved us into 168 which had been repainted and fixed up, and was much cleaner than 166 which still had old style furnishings and painted walls...
The bathrooms however in both rooms had substandard lighting because they had said there was an incident of a 90watt bulb being put in one's fixture and almost starting a fire, this per the maintenance man's comment when he came to take the lens out of our light so we could have a tiny bit more light. Anyone knows if you put a CFL bulb in these units that are about 12-16 watts, that they will not overheat and put of a lot of light up to 100 watts worth of incandescent lighting.
Sadly, I do not think we will ever come back here again. I was not only disappointed, but sad because of how nice it was while we stayed here the first time in 2010.
I hope for their sake that they can get this place pulled back together in a cleaner and more customer friendly way... | 2 | null |
Great rooms, great location, great rooftop, but at that price I would expect free wi-fi!
It's a great shame when any establishment, be it a hotel, restaurant, bar, whatever, is let down by something that might seem insignificant to them but is keenly felt by its patrons. In the case of 60 Thompson, it's the lack of free wi-fi. I know, it sounds trivial and you'd think that the hotel makes up for it in so many other ways, but for me, it left a really sour taste. I mean, these days free wi-fi is so widespread, even in budget standard accommodation. Everyone knows how cheap it is to provide and so I think that if I'm paying $600 a night to stay at a hotel, I can't help but feel a little insulted to be made to pay $15 extra a day for internet connection. If nothing else, out of principle. I mean come on, I can get a coffee at Starbucks for $3 and be granted the pleasure, why not when I stay at a 5-star hotel? The problem is easily addressed and I think that the relatively small amount that the hotel would lose out on would be offset by the far better image it would project to its guests.
Apart from the wi-fi issue, I found 60 Thompson to be an agreeable hotel. The rooms were well appointed, spacious and comfortable. The staff were, on the whole, accommodating and friendly (although, we did encounter one or two servers from the bar that could polish their manners a little), the rooftop bar provided great views for a sundowner, and the hotel, generally, had a good vibe. The SoHo location also can't be beat. | 4 | null |
Marvelous Hotel - great location, definitely worth a stay!
This is a high-end hotel in a great location in Boston, especially if you are visiting the Convention Center (about a 15-20 min walk). It is a 5 minute walk from the South Station train station which is VERY convenient if you plan to take Amtrak. Otherwise if you drive you will pay $40/day for parking at the hotel. I didn't use my car once to get around Boston since walking and trains make it a convenient city to visit.
My business rate was comparable but the extra taxes do add up. I was charged a 'convention tax' and I am not sure if other hotels in Boston do the same or was it based on the location of the hotel. My standard King room was so relaxing, clean, and spacious. The bed was comfy, cable TV was great, and I loved the Keug coffee/tea maker which is convenient to have a cup whenever.
Breakfast at the hotel was very good - would recommend the lobster omelet. The patio / bar in the back of the hotel is a cool place to 'hang' for a relaxing drink or just to admire the view.
Customer service was top notch and Concierge was excellent throughout my stay and offered great recommendations.
The location was central to the many nice restaurants, especially along the water and across the pedestrian bridge to the Seaport. (See my resto picks at the bottom.) There are a few pubs in the area which felt safe to go for a walk at night along Atlantic Ave.
Starbucks is not far (I saw about 3 of them walking distance) and that helped with the free WI-FI which the hotel will charge you $15 a day or $40 for a week.
Restaurants worth a visit - all walking distance:
The Barking Crab (about a 10 min walk -go over the pedestrian bridge, to Northern Ave, into the Seaport). Very casual atmosphere, great lobster dishes and large margaritas! You can sit at the bar and enjoy the crowd.
Daily Catch - relaxing tables along the water and great selection of seafood. My scallops were delish and price was reasonable.
TRADE - 2 minute walk from the hotel on the corner of Atlantic Ave. Mixed crowd and a 'pizza bar' you can sit at especially if you are eating solo. Great personal pizza selections and interesting variety of cuisine.
Boston Kebab - about a 10 min walk towards Fanieul Hall on Kilby St. Great selection of mediterranean cuisine...loved the lamb and hummus. Open for lunch.
I had enough time during my business stay to visit Fanieul Hall, Boston Commons, and JFK Memorial Library (a short train ride from South Station) which I highly recommend! | 5 | null |
Great Hotel
My wife and I stayed here last weekend, we had tickets to see The Blue Man Group at the Palace Theater. The check-in was a breeze and we were surprised to see how they were able to transform a old bank into a beautiful hotel.The room was very clean and quiet and anything you may need is there. The entire weekend was great, and anyone wanting to see a show at the Palace it is just a short walk to the theater. We will be sure to recommend this hotel to anyone. :) | 5 | null |
Wonderful and lovely stay at fantastic price
Stayed there for a week, Surprised that the place was just next to Camden Yards stadium and train station. Complimentary breakfast was provided for as well. Room was huge, and so are the beds. What made them stood out was that they washed every linen in the room NEW for every guest, and they actually had the nice clean smell. Small gestures like free popcorns, cookies or even crab soup every evening made the place extraordinary. I would definitely choose to stay here compared to the more costly hotels. Staffs are very helpful and friendly, along with free wifi and self service laundry facilities available. What else could we have asked for? | 5 | null |
Not worth the $70
The non-smoking room smelled like smoke and had fresh smoke from adjacent rooms coming in as well. The carpet was sticky and the place was generally kind of low rent. I feel like I paid $70 - now $80 with tax for a $39 room. | 1 | null |
Ugh
I made a mistake. I was attending an event at the Natural History Museum and chose to stay nearby rather than with my colleagues who were all upper east side. I concur with some of the other reviews that the website for Park 79 oversells it and gives it a veneer of sophistication versus the reality of the situation.
I had a "deluxe" room which was small, dark, overpriced and lacking in facilities. Really cramped. No desk for the computer at all.The alarm clock did not have the correct time - 15 minues late (imagine relying on that to get to your important meeting on time). The clock/cd player had an MP3 input but did not have the cable to connect your MP3. One of the electrical sockets was hanging off the wall, The room did not have a minibar, in fact the hotel does not have a bar! What hotel does not have a bar?? Overall, "shabby" is the adjective.
I had the nerve to arrive at noon and when I made the enquiry to the gentleman on the front desk as to whether my room may be ready, I was summarily and condescendingly dismissed with the line "Check in time is 3pm... Sir." When I asked if he could e-mail me when my room was ready, he could barely supress his disgust at my audacity to even suggest it. I got the impression that my presence as a "paying guest" was an inconvenience for him. I checked my bags and returned at 2pm. My room was ready. He had not e-mailed me! When I asked if there was any chance I could have a late check out (12pm) he said straight out NO - not unless you want to pay for another day!
There was no effort to make me (the guest) to feel special or considered.
Overall, pretty dismal. I would rather pay slightly more (even at Manhattan's ludicrous prices) than risk this again.
The one plus is that they did not charge for their patchy wireless. Fortunately, it held up long enough for me to write this. | 2 | null |
Nothing to write home about except location
Just another big city hotel with typical big city rates like $45 per night self parking. Although recently "refreshed" this property is dated in so man ways. The one advantage that is has is its proximity located in the middle of shopping on the Magnificent Mile as well as Navy Pier. It helps to be in their frequent stayer program to catch a small break on the parking fee and getting "free" Internet. When will these hotels catch up to the modern world where all internet access is free. | 3 | null |
Never again
My husband and I stayed here for one night because we were attending a wedding at the Vibiana. The location was fantastic because it was only one block away but that's where the good stops. It looks like they spent all their money renovating the lobby because the room was in horrible condition! The carpet was dirty, the room was small and cramped, the shower and bathroom had mildew, the furniture was old and torn. Even the tv was a small 19" that wa so snowy we couldn't see anything.
I would never stay here again nor would I recommend anyone to say here. | 2 | null |
cheap but still not worth it
It's a good thing I only needed one short night's accommodation. This hotel was until rec recently remodeled so it looks good, but it is lacking some essentials. The air conditioner did not work at all, so it was only bearable by leaving the sliding door slightly open and listening to the freeway traffic all night. Second, the internet connection was totally inadequate....kept losing the signal and finally it was inaccessible for either cellphone or laptop. I will say that the mattress was firm and the towels were adequate....however, for $20 more, I should have stayed down the road at the Holiday Inn Express. | 1 | null |
Not worth the money
Very disappointed in the hotel. For $162/night before taxes not much to off as far as the room is concerened. Small rooms and showing it's age badly. Won't stay there again no matter how early my flight is. | 2 | null |
Housekeeping Saves this hotel!!!
The hotel was super clean and smelled great. The guy working the front desk has to be related to the owner in some way, I can't imagine them keeping him on staff if he isn't. I reserved our room online but when I got there he quoted another price to my husband, saying I hadn't included our 2 children on the reservation and they were $10 more each per day. My husband showed him the reciept, with 2 adults and 2 children it was resolved, just glad I printed it. His lack of caring is so obvious.When we stayed it was during spring break the hotel website says there is a pool, they have a pool but it is an empty slimy green mess, all of the hotels around us had crystal clear open pools. I would have given this hotel a 3 but the fact that it was so clean and the guy cleaning our room was so nice I felt like that would wrong to him. But the guy at the front desk gets a 1. After dealing with him if the room had been even slightly dirty I would hav left. Oh and if you need WIFI that works all the time then you probably shouldn't stay here. | 3 | null |
I expect more from DoubleTree
The room was for the most part very well appointed and we had a nice view of the courtyard, but furniture surfaces were dusty. However, the bathroom maintenance left a little to be desired. We stayed at a Hampton Inn just before our one night at DoubleTree, and the housekeeping staff did a much better job there. The bathtub fixture was installed crooked. Parking was ridiculously expensive - we had to stay here for a last minute emergency and were there for less than 24 hours, but we were charged for two days of parking. The in-room literature said that you could cancel the USA Today paper and receive a small refund on your hotel bill. I wasted time for several minutes on hold to make this request, only to find out at check out that the information in the hotel binder was incorrect, and there was no refund offered. However, the manager had not bothered to take care of this misinformation. For my trouble, I was offered chocolate chip cookies. Although the desk staff were very kind and thoughtful, clearly this hotel has a problem with its leadership. | 2 | null |
Nickel and Dimed
It's a very nice hotel, with excellent service. However, we got nickel and dimed. 12 dollars to park our car, 20 dollars for decent wifi, and etc...
For some reason the mini fridge had been removed from our room.
Staff, very good and professional.
Room, clean and nicely appointed. ( missing the mini fridge)
Restaurant and Bar, very nice.
Pool area, clean and peaceful. | 3 | null |
Miserable experience
Every piece of information I received about this hotel was inaccurate. My room was incredibly tiny (like a cruise ship). The phone didn't work, the remote didn't work and the wifi didn't work. The wine bar/restaurant, business center and fitness center were closed for loud construction. There were construction workers everywhere on every floor and the common areas were disgusting. I paid over $500 for three nights and it was a miserable experience. It is inconvenient to restaurants, so make sure you have a car. Most of the staff were friendly but (with the exection of one shuttle driver) none were concerned with making sure things were taken care of. But at least they weren't mean. There was not a desk or chair in my room as stated on the website. There wouldn't have been room for one anyway. The "digital thermostat" controls a window unit. There was no iPod dock, and I never saw the "patio lounge with a fire pit" described on the website. Please do not waste your time or money at this hotel. | 1 | null |
Good position-that's it
This hotel is in a good-excellent position in midtown, right in front of Madison square garden and Penn station. That's whay you pay for, because the room are small, old and they don't really give the impression of being clean, even though they are not really dirty. The staff is not really nice (maybe due to work overload) and there are thousands of people staying in this hotel. If you want to stay in midtown-Times sq zone this is the cheapest solution. Next time I am going to NY though I will not be staying here, you can find cheaper and better rooms in many other parts of the city, for example in the Lower east side or in Greenwich village! | 2 | null |
It's lost a step
We've stayed at the Blake for years during business trips to Chicago. Since the Wyndham takeover, it's lost a step (or more).
The South Loop location is still great and the downstairs restaurant has been the best in the neighborhood for years. The doorman recognizes me every time. However, little things just aren't the same.
Only one bedside lamp (for a king bed) and inability to provide another. The shampoo quality has fallen. In-room coffee isn't up to par. Just little things, perhaps, but the "boutique hotel" is gone. It's a Wyndham. | 3 | null |
A Mixed Bag for Big Bucks
I stayed at the Mayflower for three nights during a business trip at a rate of $286 a night -- a price that the front desk said I was lucky to get because of the group negotiation. By the end of the stay, I wasn't so sure who came out ahead.
The hotel was built in 1925 and occupies a terrific location and is often described as an architectural and social landmark. The public spaces are elegant and lovely -- including, for instance, a free-form cherry blossom sculpture during the time I was there -- and they suggest wealth and power. But take the elevators up to the rooms, and you get a different picture.
The rooms seem terribly dated, and the bed was overly soft -- an impression confirmed by at least one other colleague attending the same gathering. It was not exactly shabby, but it seemed as if the dust covers had just been pulled off most of the furniture. Internet service was available at a cost of $12.95 a day -- which seemed the only concession to modernity.
The in-room coffee was excellent, and the TV had a good range of cable channels. But when I opened the window curtains, the only view was of a neighboring building and the mechanical works of the HVAC system. To make things worse, the bang of the Dumpsters began about 5:30 a.m., which was most disturbing.
There was yin and yang: Great Aveda toiletries and a wonderful mezzanine bar that afforded a great view of the lobby area. Yet the drinks seemed watery, and the service was uneven. The food at the hotel, which I experienced three times (a buffet breakfast, a lunch, and a formal dinner) was mediocre, with rubbery Danish at breakfast, an unremarkable chicken breast for lunch, and the exact same menu served that night for dinner. When my wife asked how I liked the dinner, I said, "It was OK, considering they served leftovers."
All in all, I kept wondering about where the Mayflower ever got its great reputation and how the heck it could justify charging upwards of $500 a night. Next time, I will look elsewhere. | 3 | null |
A nice quite hotel with history
This is the famous hotel where Al Capone (played by Robert De Niro) smashed the head of one of his gang members with a baseball bat at a banquest in the movie "The Untouchables". Today you still have the picture of Al Capone in the hotel rooms that reminds you of the gang culture of Chicago. While the picture of Al Capone may not bring a peaceful mind to you, this hotel actually is located in a pretty nice and quite segment of south Michigan Avenue. Millienium Park is right across the street. The room is not big, but nice and clean. Staff is very friendly and helpful.
The only negative thing is the lack of food options. It only has one restaurant which closes pretty early at night. The Starbucks downstairs even close around 5 or 6 o'clock. So if you get hungry at night, room service is your only option unless you want to venture outside. Good thing is that around the corner is a Dunkin's where you can grab a quick bite.
If you have a car, don't park at the hotel which charges you $40-$50 dollars per night for valet parking. Just one block ahead, there is a parking garage that charges half the money. | 4 | null |
expensive without continental breakfast
On the site there is written they have continental breakfast but they give you a coupon to use in a little caffè where you have a little choice or, if you want, you can go to take a burger (at 9.00 am) on the other side of the street....
Every time they try to sell you bus tickets and tours
No good restaurants nearby and, unfortunately, a lot of homeless in the evening. | 1 | null |
Disgusting and lousy hotel.
This hotel is terrible (as my overall rating reflects). First off, I booked a non-smoking king sized bed with them directly. The day I got there, I checked in and went to my room to find that it was instead a Queen size non smoking room. I went back to the front desk to inform them, and I was told that all king sized non smokings were sold out, regardless of the fact that I had booked & reserved one numerous days in advance. So, apparently a booking & reservation means absolutely nothing to them other than that they'll gladly be expecting you and your payment on that day. Second, I counted 7 cockroaches in my room. 5 in the bathroom, 1 in the kitchen, and 1 in the shower. Obviously, I was completely disgusted. The bathroom also smelled of smoke during my entire stay. Third, the shower curtain had a number of nasty reddish brown stains on it. Probably either blood or fecal matter. Also, upon arrival into the room, the heating coils for the stove were not even installed. They were sitting on top of the fridge. I had to install them. Also, the staff seems to be very lazy. They were hardly ever at the front desk. There was frequently a sign that said "busy attending to another guest", which probably meant "busy surfing Facebook in the back room". Lastly, one of my room keys didn't work throughout the duration of my stay. Don't give this nasty hotel any business. It's a worthless establishment. | 1 | null |
Indifferent service - charges for everything
Stayed here for a work trip in July. Reasonably good location, 10 mins walk to Magnificent mile, 15 mins to the park.
Very dark lobby - not cheerful at all. Really don't understand the use of dark glass, where the natural light would have made this place so much brighter. My room faced the office building on the side, and had to keep the blinds closed most of the times. Meaning I couldn't really enjoy the very limited slanted view of the river, for more than few minutes each morning.
Service was quite indifferent. From the check-in, to check-out. The craziest thing is that they charge to receive postage. I had ordered somethings online and had them delivered to the hotel and was charged $5 per box ($15 for a larger one). Was the first time ever I've been asked to pay for receiving packages. Really very disappointing service. Even though I am a SPG plat and big fan, I am considering avoiding the Westin chain altogether going forward. | 2 | null |
Cozy hotel, ideal location
Somewhat accidentally found this hotel after searching my "regular" hotel on Union Square bumped their prices from my previous stay there. A quick search on tripadvisor yielded this superb, economical find.
The rooms are small, reflective of an "older hotel," but well-appointed. The staff is extremely friendly and willing to assist as best they can--they even offer day/multi-day passes for the cable car/streetcar/bus lines which offers a tremendous value to travelers.
Be aware, though, if you're looking for a late night bite, or a cocktail, the bar and smallish restaurant close early (around 9:30). But there are plenty of other walkable nearby options if the mood strikes you there. The "business center" such as it is, consists of a computer on a desk next to the reception desk. But it served my basic functional needs.
So, in sum, The Chancellor is not luxurious (and is the reason I did not give it all five stars), but it is very comfortable, and almost quaint. And for my visit (early February 2012) very reasonably priced as well. | 4 | null |
Plain horrible
We stayed there two nights for the price of about $220. I think it's a long time ago that I've seen such an horrible hotel.
The lobby is very uninviting, the aisles are small and the hotel looks as it hasn't been renovated since ages. The room is a complete horror. Small, furniture from the 80'ies. There is NO SAFE in the room, so you have to take all your belongings with you all the time. For a couple you'll barely find space to store your bags. The shower curtain look as if you don't wanna touch it and you barely can close the door of the bathroom, because it's so small. The AC is so loud that you just can't sleep. To complete the journey, our room was full of mosquitos, so we couldn't sleep the whole night because we had to kill about 20 mosquitos. So you can't sleep because of the loud AC and you can't open the window because of the moquitos.
For this amount of money, even in NYC this is a bad joke. For just $20 more we've found a great boutique hotel - last minute booked. | 1 | null |
Excellent stay and service during conference
I recently attended a conference held at this hotel (for the 2nd time) and found it to be a very warm and relaxing environment. The staff were extremely professional and their service was exemplary. The food served by the hotel during the conference was much better than the average fare served at events of this nature. Possibly most importantly, I found the bed and bedding to be extremely comfortable and relaxing, and helped provide a restful night's sleep. | 5 | null |
Lots of Little Things to Improve
Lobby is bright, fresh, and clean. But the rooms are tired and smell just a little bit foul. And they are not suites (2 double beds and a sofa bed all in the same room). Rooms under-accessorized too...no linens for sofa bed, no paper towels or seating for kitchen, only one trash can, etc. Staff is courteous but hard to track down when problems arise. | 3 | null |
Convenient Airport Location with good shuttle.
Have stayed at this Motel on two occasions within the last month. Conveniently situated about 5 minutes from the Airport Terminal and also from the Car Hire Centre. The Hotel runs a shuttle every 15 minutes to the Airport which seems to work well. Situated close to the junctions of the I.17 to Flagstaff and the I.10 to Tucson in the south. The Motel is situated on two levels, but with no lift which could be a problem to some with luggage. The rooms are clean and ours contained two reasonably comfortable twin beds, room safe, TV and a small balcony.
There was some noise overnight from the Airport and Interstates - this was not so bad as to create a problem, but clearly the sound insulation is not as good as it might be.
The Motel has a small pool and whirlpool and provides some light refreshment in the morning, but not a breakfast - there is an adjoining Roadhouse Restaurant providing meals throughout the day which seemed quite good.
The one disappointment which I had was that, after a long drive from Sedona, they would not let me check in at 2.30pm insisting that it had to be the stipulated 4pm. Can't really complain at that, but most hotels do allow early check in. Apart from that Reception Staff were friendly and helpful.
Not an outstanding hotel, but ok and no real complaints - would use again for the convenience. | 3 | null |
A Fairyland View!
We were at The Bentley Hotel for 3 nights in early October. We were on the 18th floor and our room overlooked the EAST RIVER and the Ed Koch Queensboro Bridge. The bridge is slightly over 100 years old and is a double decker made of hundreds of sculpted steel girders and the traffic on the river is mostly cargo and service boats. At night the bridge is alight and extraordinarily lovely to look at. Our room was more than satisfactory and our stay was delightful. The restaurant had not yet
opened, a paper was available downstairs in the morning and we missed not having a coffee pot available in the room as we are early rises and coffee was available in the only in the lobby later than we had hoped. | 4 | null |
royally disappointed
I very much wanted to stay at a boutique hotel near Times Square in lieu of a Hilton or Marriott type. After some research, hubby and I compromised on The Paramount after seeing the price of their modern chic rooms on the website. When we checked in we were both excited about the impressive lobby. Very us. BUT we were royally disappointed when we entered our King Deluxe room. Womp womp womp...
I'm normally a very flexible/laid back, go with the flow gal but this just wasn't what I was expecting at all.
The pictures seemed to be photo shopped bright and welcoming on the website. In reality, the room was entirely too small and the bathroom lacked a lot of luster. The room just seemed so dark and small. Just NOT what we had in mind for our 5 night NYC experience. The money spent renovating this hotel was obviously poured into the more public areas of the hotel. The closet would better be described as a compartment to store ~3 jackets so our suitcases took up the little floor space we had.
We headed downstairs and explained our concerns and requested upgrade options. I inquired about their Entertainment and Couture suites displayed on their website as they are the only ones displayed. Do you know what they told me?! The available suites displayed on their website are only used for corporate events and fashion shoots. I was dumbfounded. I encouraged them to provide keys to the suite that they DO have available for purchase so that I can see it before we accept the upgrade for an additional $110 for our 5 nights in NYC. We saw it and it was another womp womp womp. They had simply take a wall and corned off 2 rooms at the end of the hallway. Even the rooms still had the heavy secure hotel door separating the bedroom from the living room AND the exit sign still existed in the cornered off wasted space in the entrance of the suite. The bedroom in the suite had a double bed. My husband and I are very tall and we by no means intend to share a double bed while paying for a suite. Desperately trying to see the positive, I looked out the window to see if our view had been upgraded. View from Times Square? It had been a bit but a partial view of lights from Times Square and the back of a billboard just wasn't worth it to me. Womp womp womp.
We headed back downstairs, handed them the suite key and stated that we will only be spending 1 night at The Paramount and would be checking out the following day. (Obviously, it was too late to cancel our room that night and not pay a fee, etc.) The customer service was very kind so I hadn’t the heart to share my disappointment. I'm sure it was obvious by our actions at that point.
I've attached a picture of my hubby stretching out his hands so that you get an idea of just how small the King Deluxe room is. Note our luggage covering the entire opposite side of the bed. No point in showing you the view out the window, it was the back of a building.
If you care to know:
NYC was insanely booked everywhere last week. We did manage to secure 2 nights at The Bowery (LOVED it, 100% guarantee that we will return) and the 2 other nights of our trip were spent at the Marriott on Times Square with an incredible view of Times Square. | 2 | null |
inattentive staff, awful experience
I arrived at the Washington Hilton at approx 12:30am. The woman who checked me in was slow and disinterested. I asked about helping me confirm a tour I had booked for the next day, I was informed that there was a phone in my room (I'm from Australia and didn't have a mobile phone). I then went to the concierge desk where I was told the tour company had a desk down stairs where I could speak to someone when it opened at 7am. After a few hours sleep I was downstair at 6:55am, where I waited until 7:30am.
The room was poorly cleaned prior to my arrival. I had to leave a note for the cleaning staff asking that they clean the previous guests stains off the toilet bowl (I would have called but it was after 1am) and call guest services to get them to replace the ice bucket because the previous guests melted ice still in it and the glasses had been used.
After a big day out (yes eventually caught the tour) I order room service - the macaroni and cheese and 'braised' 'short ribs'. I was boiled meat (not ribs) that was inedible it was so dry.
I was so looking forward to staying in this hotel and was very disappointed in every way. | 2 | null |
They Threatened Me With The Law For Taking Photos
My husband and I both travel a great deal for business and pleasure and the front desk service at this hotel was the worst we've ever experienced. Since it was a quick one night stay, we tried hotwire for the first time and in retrospect wish we'd paid full price at a different property.
Upon arrival, the lobby was crowded and there were three long and slow moving lines. After a 15 minute wait we made it to the front of the line but the front desk man, Scott, and a female worker didn't bother to acknowledge us at all but instead continued to converse with each other for at least five minutes, not even once glancing our way. Then they both left the desk without saying anything to us. Someone behind us said, "Are they coming back" and I didn’t know if we were supposed to get in a different line. We were all becoming increasingly frustrated and 5 minutes later the same guy, Scott, finally returned without offering his apologies for making us wait. We were so appalled at the wretched service that I snapped a picture to capture the incident.
When we got to our room, the phone rang and it was the female from front desk wanting to know what my picture was for. I said tripadvisor. She said she didn't feel comfortable with that and told me not to post the picture. I told her I was going to post it but would block out their faces. She said she was going to look into the law. I simply said okay. Not once in all our travels have we been treated in such a manner and the front desk employees at this establishment are in desperate need of training.
As for the rest of the hotel, we were in room 755 and had a dreadful view of a roof and AC units. The room is spacious but lacks the wow factor of every other 4 star hotel we've visited. There was wear and tear on the furniture and an adjoining door in the room which I haven't seen in years. Our coffee maker lacked a coffee pot, there was no microwave, and even though there was a fridge, it wasn't for personal use. The bathroom didn't have a fan and was very echoey which made privacy almost impossible. There wasn't any counter space to place toiletries and the toilet had a push lever and looked like it belonged in a rest stop. Despite the shower being aesthetically pleasing, it was poorly designed in that the glass panel was long and the door was on the opposite end from the shower head so when I turned the water on, my entire upper body was shot with cold water and in order to reach the handle to adjust the temperature, I had to reach back into the cold water. Be sure to turn the shower head to face the wall before turning the water on which I didn't think to do. Also, there is no tub in the bathroom.
We didn't have a Do Not Disturb sign in our room and although we used the interior lock that said "privacy," the maid knocked on our door at 8am when we were still sleeping. The internet wasn’t free and there weren't any HD channels. We never heard anything from other rooms but could hear lots of noise in the hallway. On the positive side, the bed and pillows were comfortable and the AC worked well and was quiet.
Check out was again poor. There was a woman standing near us who didn't know what to do because there wasn't anyone at the front desk. She said aloud, "Isn’t there anyone working here to help me check out?" My husband and I proceeded to use the self check out kiosk instead of waiting forever for a person to appear. Valet was very professional and friendly and had our car ready quickly. Self park was $28 and valet was $40.
The only other positive I can mention is the location. The hotel is right across the street from lots of restaurants and entertainment but I recommend staying at a different hotel in the area that has proper customer service and everything else this property lacks. | 1 | null |
Can Not Be Better!
This was my first time stay at the Crowne Plaza Houston-Sugar Land Suites. I was so impressed by the hospitality of the staff at the front desk. The room was great with a high comfort level. Overall, the hptel was way above my expectations ... It can not be better! | 5 | null |
Great place for a quick weekend
We stayed here for a two day weekend and had a great time. The best part about this hotel is the pool. It overlooks lake travis and is an infinity pool. Also they have a wine hour which is nice in the evening. We had a great time.
There were little flys on the windows and stains on the carpet, which kind of made us a little weary but we still had a nice weekend. | 4 | null |
Parking Nightmare
While this hotel does boast free parking, their parking lot is so small, the cars have to be double parked. They say they have an attendant who will assist with parking. But they are never at their post. While the room was OK overall- There was just a lot of little things that added up for an overall poor hotel stay. There was only one highchair in the breakfast room and it was always being used by other families. The pool was very small as well. We also had a discrepancy with our hotel reservation over the room coming with a fridge. The evening front desk employee was always less than friendly as well. The only time I was properly helped, was when checking out. The neighborhood is less than desirable. I would definitely stay closer to Universal Studios if we were to go again. The entrance to the actual hotel was very strange. You can't get up to the rooms without walking out into the parking structure. The lobby and the hotel aren't connected. Very strange and it feels slightly unsafe. The bed was also very hard! It seems like the hotel was updated recently, but very poorly. There was "Ok" Written outside the door on the walls. We were going to stay a third day, but for the price, completely not worth it. | 2 | null |
Perfect for an Inexpensive Solo Trip
Just need a place to drop my bags and spend the night. There were not many hotels to choose from in the "inexpensive" range that I would have felt Safe staying in (woman traveling alone). Ramada was the most reasonably priced with rooms that you could access from inside the hotel. (I prefer not to stay in rooms where the entrance to your room is ouside). My room was small, but clean. The bed was actually pretty comfortable. I used the hotel's WIFI which was simple to access. The gentleman at the front desk knew Everything there was to know about Austin and drew me a wonderful little map to help me get to and from my destinations. Wan "con" is...it actually should have been a bit cheaper. My room was $89 before taxes...$102 after. That is a bit much for he amenities. But all of the hotels in that area were alot. The location was perfect...I needed access to 290 and it was right off the freeway. Very simple to get to downtown from there. The complimentary breakfast was quite good. | 4 | null |
Great value and convenience
We have stayed at the Lake Shore Ramada in Chicago 3 times while visiting UChicago and will be staying there again next month. The hotel is super convenient to the University and even has a shuttle to the school a few times in the morning. A city bus stop is also close by. The University and AARP have very reasonable rates. We've had several breakfasts at the hotel restaurant and the food is good and reasonably priced. The restaurant has a gorgeous view of the lake as well. If you are looking for a fancy place, then this will not be for you, but the rooms are perfectly adequate and clean and the desk help is friendly and knowledgeable . We highly recommend the Ramada Lake Shore. | 4 | null |
Excellent Check-In, But the Room was "Just OK"
This is a great location near the Harbor and within easy walking to almost everything. The room was a bit small and the bed was saggy on one side. The bathroom was average size, and one of the faucets constantly leaked. We did like the view. Room 1418 has a connecting door to the next room so we could hear our neighbors talking. Fortunately it was only occupied for one of the nights we were there. There was road work on the Broad Street side of the Hilton so it was noisy especially in the morning. | 3 | null |
These reviews below are a joke!
If you don't have allergies you might stand the stale air, the tiles & caulking in the bath are cracking and loose, There is mold stains all over the tub area, including the ceiling. Make certain that you have flip flops to walk around the room as the rugs are very old and you'll probably get a fungal infection from the rug &/or tub area. This Hotel is GROSS...............When approaching the Front Desk to tell them the diplorable conditions of my room - they said they were fully booked and could not move my room - maybe tommorow. They could give a crap about my disppointment and disgust with this nasty room they gave me. I asked to speak with The General Manager and they said he had left for the day and they would have him call me in the morning - Well its 5 days later and Im home and yet to recieve a phone call! Nor do I want one at this point - The only reason I stayed at this property is because I saw that it had excellent reviews but clearly these are all lies because when I was in the elevator on my way back down to the front desk to try and get a new room there were 6 other people in the elevator complaining about the filth in thier rooms as well, it amazes me to see these other reviews when I was forced to sleep in a mold infested stinky shoe box for the night! Believe me I will tell everyone I know NEVER to stay at this hotel.!!!!!!!!!! | 1 | null |
Back into Time
The hotel was historic and the location made it easy to walk to the Alamo and the Riverwalk. We didn't really like the high bed but the room was large and clean. The Bathroom could have provided more clothes hooks and a shelf for toilet items. The downstair area was historic and comfortable for sitting. The morning breakfast in the restaurant was too expensive. Overall the staff was great and we did enjoy the stay. | 3 | null |
Pass on the Park Central
We purchased our room in advance from the hotel's website. It was very crowded. In addition, we alerted housekeeping that the bathroom sink did not drain. The repair was to pull the whole stopper out of the sink and leave it beside the sink. It was never repaired. Upon returning to our room after sightseeing the room had not been vacuumed, even though we left etra money for the cleaning person. Also a note had been slipped under the door saying there would be no air onditioning the next day. This hotel does not care about it"s reputation.I | 1 | null |
Horrible place
Don't ever book a room with a non cancellation policy. They charged my credit card within minutes of my travel agent making this reservation and she had the wrong dates. They said "Too bad", our policy is real clear. So I paid for nights that I wasnt even in LA. I should have been suspicious of the policy because had I seen the building and the room I never would have chosen this place. | 1 | null |
Small and Noisy
We chose this hotel based on the location, and the fact that my husband's company has some kind of loyalty program. Unfortunately we checked out after one miserable night. This tiny hotel is on a very busy intersection, which would be OK if the walls and windows were well insulated but they were not. We paid the early departure fee and left as quickly as we could. On a Saturday night I heard constant honking, rapping, sirens, etc. well until I finally fell asleep at 3am. We upgraded to a suite, thinking that it would give us more room. Wrong. The suite gave us a mini fridge and microwave, no additional space, and the room was still as tiny as ever. The bathroom is almost as small as an airplane bath, and only a tad larger as there was a shower. Be careful when looking for the hotel - it's small and there is no parking or driveway, you just stop, unload your stuff, and then the public garage is a few blocks away, and $25 per day. Bad bad bad. | 1 | null |
super fun getaway
Ahhh...the Hotel Solamar. This was the second time I have stayed there and wouldn't change a thing.
My husband and I were able to sneak away for an overnight celebration for my birthday. We are locals from North County so we are relatively familiar with the downtown area. I looked all over at different hotels but settled again on the Hotel Solamar. We wanted something in the heart of downtown with a lot of choices for activities close. I think this hotel has more of a hip vibe without trying too hard. It is trendy but not douchey. I would highly recommend checking prices on the hotel's web site, they were the lowest I found and had extra amenities. I also signed up for their rewards program. Although we are not frequent hotel guests I figured it couldn't hurt.
We checked in just in time for the wine in the lobby, which is always great. The package that I purchased included two beers at the lounge on the 4th floor. And for signing up for their rewards program I received $10 good towards a mini bar purchase.
We stayed in the spa corner room with a king bed. It seemed slightly larger than the regular guest room I had stayed in before. The tub was huge! Instead of a tub that was also a spa it was more like a spa that was also a tub. One of the best things about the room was the bottle of wine with a card attached wishing me a wonderful birthday. While the gesture on the hotel's part is so simple, it made me feel as tho I stood out among the many guests.
We enjoyed our beers up at the lounge. All of the staff was great. The valets were funny and engaging and the front desk staff was always attentive and very informative. If you are looking for a more of a trendy hotel, in the heart of the Gasslamp walking distance from tons of shops and restaurants this is the location for you.
Oh! Totally forgot to mention check out time is not until noon! We were able to leisurely get around have breakfast and enjoy a bit of a holiday street fair before we headed back home. Another wonderful stay at Hotel Solamar. | 5 | null |
You get what you pay for... It's alright...
Not great and not bad......
There was a slight odor of smoke or some other odd smell throughout the motel. I was not too fond of the (nearly unkillable) cockroach in the bathroom.
They shouldn't even claim to have breakfast though! It's muffins, pastries and bread. With a toaster and coffee machine. No cereals, milk, juices, fruit - or anything hot or cold (or even butter/cream cheese). Heck, even the pastries weren't very good (cheap defrosted from the freezer variety).
Room and towels were clean. The early 1980s TVs need to go. | 3 | null |
Rail stop
If you going to stay in Jacksonville on the Cecil Point side of town, this hotel is a great gem amongst several hotels in the cluster located just off the I-10 exit at Chaffee Rd. This Hotel Boast clean rooms (I am a frequent guest) with modern amenities such as 32" wall mounted flat screen, spacious baths, small but well equipped workout room, hot tub & pool. But It's the staff at this hotel that makes the difference. As you know if you travel frequently, if everything else is right, it comes down to the people who are taking care of you. The front desk is super friendly and accommodating especially Cheryl Lynn and Pasty in the kitchen bends over backwards to make sure you have your breakfast needs met. | 5 | null |
Wonderful Wedding Weekend
We had an absolutely perfect stay over our wedding weekend. All the staff were incredibly helpful, especially Hector at the front desk. The rooms were very nice and we had a great rate on a jr. suite for the weekend. My husband's mom had a broken leg and was in a wheelchair and the bellmen couldn't have been nicer or more helpful getting her in the hotel and comfortable. We would definitely recommend staying here and hope to come back soon. | 5 | null |
Worst Hotel Ever
We stayed at the Paramount for July 1st long weekend. The rooms are old and tiny!! Comparable to a shoe box. i've actually never seen a room that small. You have a twin bed and four walls!! The hotel upgraded our room to a King size room because our bed sheets were dirty!! Looked like it had blood stains on them. The room was still small and old and our towels had stains on them. The service is horrible!! Our TV wasn't working and someone didn't come up and see us until i had to call twice to the front desk. They came after around 40 minutes. Actually if you can get someone to answer the phone at the front desk it would be a miracle.. Will never stay at this hotel again.
Also it was my birthday and when we arrived the front desk told us they would be sending something up to our room for my birthday and it never came!! | 1 | null |
stay away
looks good on the outside but does not perform inside - staff is indifferent at best and does not get they are in a service business, restaurant is overpriced and serves what should be hot food cold. Same price as other higher end hotels but not nearly as good. The rooms are well appointed however and if management paid any attention they would take steps correct this situation but they don't seem to care. | 1 | null |
What a dump!!!!
Wow! This place is terrible. Do not stay here. Carpets, mattress and sheets are all stained. A horrible stench of cigarettes greeted me as I opened the door. I'm using a towel to work the remote on my barely working television. There are bug exoskeletons in every corner of the room as well as stains in the bathtub, shower curtain and sink. This place scares me, but I am stuck. There are no other rooms in San Antonio and I have no transportation. I will not be sleeping tonight. I will be alert for bugs trying to eat me. | 1 | null |
Large conference style hotel
The hotel is exactly what you'd expect of one opposite a conference facility. It is very large, with 3 'towers' in which they have rooms. There are two sets of elevators for each tower, one for the higher rooms and one for the lower set. I didn't experience any delays or any problems with the ones for the higher set in the north tower.
The rooms are large and comfortable with good wifi. The wifi in the lobby, although free, clearly gets overcrowded and has connection reliability issues.
The concierge was good to recommend a number of restaurants nearby, although we should have perhaps specified a budget to him when we ended up at a rather pricey steakhouse nearby.
We were staying on a rather good deal and I'm not sure our normal expense budget would have stretched to accomodate the price otherwise. However, the location was excellent with it being perfectly located for downtown and uptown. | 4 | null |
Fabulous friendly hotel with an amazingly comfortable bed
Room was clean and the bed was very comfortable. Like the breakfast in the morning. The front desk staff was very helpful and friendly. Would definitely stay at this hotel again. | 5 | null |
A Giant Shell of a hotel with an empty soul
I don't know if this hotel ever "worked" even when I remember it opened as a Doubletree Hotel 20 some years ago. It has a very modern exterior and palacial interior, but feels cold and without soul. The restaurant on site is a LA chain restaurant called The Daily Grill. It was dead when the hotel looked busy, and no wonder: Their buffet breakfast was $23.00! In comparison, I had the buffet breakfast at the Beverly Hilton less than 2 years ago and it was a fantastic feast that was WELL UNDER $20.
I will give them snaps or should I say the front desk agent who checked me in. I arrived at 10AM looking to check into a king bedded room. None were available and the agent let me take a room with 2 beds for 5 hours unter a king was available! I thought that was very cool and virtually unheard of with most hotels.
The pool and the workout room were small, but probably underutilized due to this being an airport hotel. It looks like they are readying a hotel floor renovation and none too soon. From a room standpoint, this is one of the "dumpier" Westins you will come acrossed.
I'm not a light sleeper and sleep well in nearly all hotels. I can only say that this hotel must have some "trashy" hotel guest combined some with very thin walls. Between the very loud and obnoxious Filipinos who had no sense of it being 2AM or the rednecks who came in on the last Delta flight from Atlanta at 3AM, people had a total lack of respect in walking down the guest halls and deciding to converse outside of rooms.
If their staff acted licked they cared about the guests and showed some aggressive hospitality, I would have given them another star. | 2 | null |
Old hotel
I booked a King Deluxe room and that was not what I got based on the description and pictures. I had to scoot sideways between the bed and dresser just to get thru. The hotel was overrun with foreign college students who were blocking the entrance with their smoking, who hijacked both the main elevators and service elevators, and who just made getting around difficult. As I was checking in and out, they would come right up to the reception desk, interrupt and demand service. Thank goodness the reception staff told them they were with a guest and to go get in line. My room was 90 degrees and the heat wasn't even on - I had to sleep with the window open because the hotel could do nothing about it and the A/C wasn't "in season." With the window open at night all I heard was the noise of sirens and screaming drunk people - needless to say I didn't really sleep for the 2 nights I was there. This was my second stay at the Park Plaza, and was the last. Even though it is convenient to activities in Boston, it's not worth the aggravation. | 3 | null |
Perfect Location
A group of us stayed here for a couple of nights before my "destination" wedding, and everyone loved it. The location was perfect for us, we didn't have to use the car once since everything is in walking distance. The price for the stay was inexpensive (around $204 a night including tax), although parking was a bit steep at $38 a day for valet, there are other parking lots surrounding the hotel, but they were full due to the Phillies being in town that weekend.
The hotel was clean and since we were in the back and in a corner room it was pretty quiet. | 4 | null |
nice stay
nice location. close to the sports arena and restaurants. remodeling in progress but the stay was still good.very friendly staff | 4 | null |
Extended stay hotels for pricing
We chose the extended stay on Black Canyon Highway (off of Peoria Ave) because we were visiting in Surprise Az and in Mesa Az and it was located in the Center. It could use updating but it has everything you need...great bed, handy kitchen, weekly cleaning, laundry, pool. | 4 | null |
Most incompetent management ever
I reserved three rooms for myself and some friends for a weekend trip to Chicago for a football game. My reservation was to stay for two nights and my friends were staying for three nights. We got a $99/night room rate for a block of rooms associated with our school's athletic department. I knew we'd be arriving late so I called to confirm our rooms and they couldn't find our reservation. After a little while on hold and a call back from the reservations desk, my reservation was found and that they had typed my name wrong (even though I had verified it several times). This was why I had not received a confirmation email as they also had my email address spelled wrong. I figured no big deal and that the problem was solved.
When we arrived about 2:00 am, the reservation was a mess. The person I had spoke with on the phone had apparently just made a new reservation (at the then current rate of $219/night). It took over a half hour to check in as they couldn't straighten it out and we were told it would be taken care of in the morning when management was there.
When I called back in the morning, management was originally refusing to fix the rate without "the letter I received proving that rate" (which I never received). Only because of my persistence did they finally fix the rates and I thought everything was taken care of.
The following morning I got a call from my friend. They had checked him out a day early (despite having just reconfirmed everything the day before). They were refusing to honor his rate for the last night and told him that he had to make a new reservation for the final night (at $219/night). Again, management was extremely resistant to honor their rate (even though this was the same manager whom I had spoken with the day before). Only because I refused to allow them to screw us over did they finally acquiesce and honor the rate we were promised.
I wasted over two hours standing at the front desk and sitting on the phone trying to fix the problems. Never once did management apologize for all their mistakes or make any indication that they cared one bit about all of the hassles. They then made a point to tell me that it wasn't their fault and implied that the fault was mine or the central reservations department (I made the reservations directly through the hotel). They just kept acting like they were doing me a favor. My friends were so tired of dealing with the hassles that they were ready to just pay a rate more than double Only because I was so persistent did they ever honor the rate we were promised.
The hotel is in a nice location and the building was fine but I would never stay here again because of the utter incompetence and absolute lack of any customer service consideration of the management. | 1 | null |
less than average in cleanliness
Cobwebs in rooms, rooms full of dust - Sink and bathtub did not drain. Their Vallet 3-4 standing around while guest returning to their rooms waiting in line for several minutes, then one of the valett was rude and told us to go around again.... | 1 | null |
Very Nice
Our stay at this hotel was very enjoyable. We were greeted upon check-in and offered an upgrade which we graciously accepted. The rooms are well appointed and comfortable. We had an amazing view. The front desk staff were very professional, pleasant, helpful and knowledgable. There is no onsite restaurants, but many good restaurants within walking distance. There is room service to the hotel from two nearby restaurants vWe ordered twice and the food was delivered promptly and was good. Large portions so we saved by splitting an entre. We were well satisfied with our stay here and if in San Diego in the future will stay here again. | 4 | null |
Disappointment with the airport shuttle!
Great disappointment with the hotel airport shuttle! I arrived at the airport and found out that the courtesy phone call booth does not include Hawthorn Suites. The hotel required you to call them upon arriving (they do not allow you to book in advance via email whatsoever which I emailed them 2 weeks before my arrival and received a reply that I must call them personally) in order for them to pick you up from the airport unlike Hampton Inn. I was waiting at the hotel shuttle area and I saw Hampton Inn van came 3 times to pick up their guests. I almost wanted to forgo my hotel reservation and board the Hampton Inn's van. Waiting in the cold. So when I called them on my cellphone, guessed what 'engaged tone' (umpteen times). Finally, I took a cab them which cost me US$33. When I feedback to the front desk, he didn't even try to explain and just smile at me. It seemed that he didn't care. Sad.
The reason I booked this hotel was because of the airport shuttle. Cost-saving I thought. Who knows I paid more! I will not stay there again for sure! | 1 | null |
Would not stay again
The room was clean and comfortable, but dated and worn. The hotel is lovely, but the concierge and other desk staff members were rude. The location was very central, but it is was a very busy hotel and the elevator situation was terrible. | 3 | null |
Fab hotel and fantastic location
I arrived after a 4+hrs drive from NJ, traffic nightmare. The young lady at the desk did not seem too pleasant but first impressions are sometimes wrong and this certainly was, I believe her name is Analiz, please forgive my spelling. She was wonderful, pleasant and very nice, she took the time to thank her co-worker for staying late to help. Got a room on the 46th floor, this was great not much of a view but glad for high floor. The A/C had a life of it's own and was rather noisy. The breakfast hit the spot and the staff were pleasant. Room service upon arrival was very expensive, bottled water, omlette and fruit was $52.00. It's in Time Square so premium prices for meals should be expected but still shocked at the price for eggs. The only negative was anyone can walk in off the street, it's not very secure and as a female travelling on business it could cause concern. Some people in my seminar chose not to stay at the Crowne because of feeling unsafe. Enjoyed my stay and would do it again. | 4 | null |
Good Location
The location was great for the price -- we walked 2 blocks to the subway -- and went to the White House and also saw all the memorials -- the subway trip was about 15 minutes. We parked the car at the hotel for $23 which is steep but not as steep as parking in DC
The room was small but clean and updated.
The staff was nice -- especially the admin asst -- the front desk was a bit snotty -- we called and asked for an early check in and were told that isnt happening and that is a quote!
The stay was fine -- chain restaurants, cvs, grocery stores nothing to upscale at all
The whole check in was actually a bit creepy but once we met the admin assistant it seemed to go away. She made the whole hotel much more hospitable and friendly.
One thing I really hate is hotels that smell this one is FINE!! | 4 | null |
Crickets, Roaches, Hair and A Dirty Pool
I have stayed at this hotel several times since 2010 and while it's never been the Ritz, its usually clean and reasonably maintained. The previous poster was right....crickets EVERYWHERE and that is not an understatement. It was like a plauge of crickets. All over the sidewalks, parking lots, outside the rooms, in the breezeway going to the pool....I am not joking....they were EVERYWHERE. I left my car door open for just a few seconds and 5 crickets jumped in within seconds. What are not crickets are roaches. The couple next to me had to go out and buy bug spray to spray around their door and in their room just to be able to get some sleep.
My orginal reservation was for 2 nights but I had to extend it to three due to my son being admitted to the hospital on short notice. I usually only stay here one night at a time and that's more than enough. One the first night, after bathing my son, I unfolded a towel only to find several long hairs in the towel. I have short, curly hair. A second towel was the same. A wash cloth had a mysterious reddish stain. The tub was badly stained, the bathroom floor was sticky and the crown molding around the door had holes and mold around the door frame. The only thing that worked was the toilet and it was very loud. The room has a fridge, coffee pot and microwave, however the second outlet could not be used because I was afraid of starting an electrical fire due to fact that it was severly damaged. I could only use the top outlet and plug in the fridge. If I wanted to use the micro, then I had to unplug the fridge....you get the picture. Major hassle. And very unsafe. The carpet had stains and I always remove the bedspreads before i let my son in bed and this time was no exception. Dirty, stained bedspreads. Gross.
The pool gate was padlocked when we arrived so I asked when it would reopen. The desk clerk said it would re open later as it had to be inspected after they added salt to it. It was indeed re opened later but it was very murky. I only let my son in the water because I had promised him but only for about 15 min.
The wifi only worked on the first day and after that it wouldn't work no matter where in the room I moved to.
I didn't eat breakfast because they won't allow you to take food back to your room. Also, an employee is sitting in the breakfast area writing down everything you put on your plate. Guests are not even allowed to get a cup of coffee to go.
I stay here only because it's close to the children's hospital and the Stockyards, but I will not stay here anymore. I have filed a complaint with Wyndham. This place needs to be removed from the Wyndham portfolio.
The only thing the owners are doing is collecting money and they are doing nothing to maintain the property or rooms. I will pay more and stay at one of the Marriott or Hilton properties which is what I did. I moved on the fourth night to the Hilton Garden Inn Medical Center.
Complaining does no good. Mangement doesn't care. I will speak with my money and move elsewhere. I am done with this property. | 1 | null |
Poor Cleanliness
Sorry to say that I was really disappointed with the bathroom and the carpets, since they were dirty. I can tolerate cheap curtains or lamps, but it is gross to stay in a room with dirty bathrooms and a filthy carpets.
This review is just for your own good.
Thanks. | 2 | null |
Looked like a king. Actually two twin beds pushed together.
Fine for an economy stay. The staff was courteous and the rooms where extremely quite. The location is great if you have business downtown, and the roof deck was a plus.
What the hotel lacked was any feeling of comfort. Overall the place felt dingy and stale. My bed was two separate twin beds pushed together, with a feather pad laid on top. My coworkers all had the same sleeping situations. So...ask for the queen I guess. It completely psyched me out, I've never seen that before. | 3 | null |
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