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Lovely as always EXCEPT the carpet.
Just visited Memphis again for the weekend of Oct. 19-21th. We always enjoy Springhill Suites Downtown and this trip was no exception. The room was very clean and well appointed, the entire staff is very welcoming. Our suite had a Juliette balcony overlooking the park and we loved it! The sights and sounds of city were fantastic. Now I have to mention the carpet and the parking fees. The room was very clean but the carpet was absolutely awful!!!! I have no idea how such a lovely hotel can overlook something as important as cleaning the carpets. I was also not happy with 15 dollars for self parking. It has gone up every year that we have stayed and I am not sure why. Can't be gas prices. Valet and self are the same price. Just not competitive with other hotels I checked out. Overall we love Springhill. Kevin at the desk is the best. Just PLEASE clean your room carpets. | 4 | null |
A disappointment
I stayed in this hotel this past week for a business trip and was surprised by its overall lack of service and upkeep.
I frequented SF many a times in the past and have strolled past this, supposedly a landmark hotel as she sits on the Union Square.
The decoration in the lobby areas was as expected - 'rich' old world looked though not quite as grand and luxurious as the Fairmont Hotel. The front office 'agent' as they are called was pleasant and cordial. However, the room I was given was NOT what I had expected. Room # 666 - of all room number.
I realized this hotel has an old section and a new section and I was given a room in the old section. The room had high ceiling - a plus but, it was sparely decorated with one small 6 lamp chandelier high up in the middle of the room, one modern looking desk lamp and two traditional table lamps. One small entertainment credenza/refrigerator table? where a LCD TV sits on top. I did not bother to see if there was a refrigerator in it as I checked in late and was interested to just go to sleep and be ready for next morning's meeting.
There was no wall mounted sconce lights - fancy or not, or any other additional decoration in the room - in a word, very sparsely decorated.
The issues with this room are:
- one of the chandelier's lamp had burnt out - possibly just happened?? bad luck??
- the sitting chair (only one in the room) fabric was badly worn in places and scratched.
- entry area carpet had one grey patch of something in it - I did not want to step on
All above issues were tolerable for a quick night of stay.
Below are more troublesome issues.
Bathroom ( quite small by today's stander)
- 3 strands of hair in the bath tub.
- 1 strand in the self where hair dry was stowed
- 1 used tangled dental floss in the corner of the floor by the sink !!
- the faucet knob for the cold water is does NOT have a stop to it - I could turn it round and round in both directions with cold water coming on and off as I rotated it.
The biggest issue I had with this room was the bed.
I must say the beddings felt 'top notched'
The bed itself was a complete different story --- it sagged so badly on both sides that I ended up sleeping in the middle of the bed. The sagging is visible by sight - a bad thing.
After a night of poor sleep, at around 6 a.m. I summoned the manger of the hotel let him know about all these issues. He came quickly. Was very pleasant, seemed sincere and apologetic. He noted the issues I'd pointed out to him and stated that he was dismayed that this room had passed inspection. He told me that the day time housekeeping supervisor(s) would call me for follow up as he'd asked for my cell #. Seeing his response and promised, I was satisfied.
The problem - It's been 4 days since my stay there -- NO FOLLOW CALL(s) from any one from this hotel.
I suspect this room is still being parceled out for other unsuspecting guests.
Bottom line - a landmark hotel based on its historic legacy and location. The rooms are in great need of renovations and update. And the service and follow up - poor
It's overpriced and over rated. | 1 | null |
Expensive, Rundown - world's worst internet
This place is truly overpriced and rundown. Once you get past the reasonably charming looking lobby the place is charmless. I booked late during the same week that a conference was on in SF and got absolutely gouged price-wise. They rank themselves as 4-star! No way, 2 start at best......Stay away from this trap.......And one more thing, you could run faster than the internet at this place.....slow as a wet week! | 1 | null |
Worst mattresses ever! Too bad b/c it's a great hotel otherwise
We are long time Hilton Honors members and stay at Hiltons always, usually a Hampton Inn when traveling b/c it is a great value, always very clean, and staff always courteous. The location of this particular one is great. The room was clean, but not immaculate as we have come to expect from Hilton properties, but nothing that would cause us to leave. This location has the BEST breakfast of ANY Hampton we have ever stayed at too---they have great offerings and they change it up daily. Friendly staff night and day. So what is the problem? The mattresses were the WORST we have ever encountered at a Hampton/Hilton. We all---2 adults, 2 tweens---had 2 miserable nights sleep and all were tired, stiff, and sore each morning. Such a disappointment as we have always been impressed with the quality of beds/pillows/and comfy blankets at all other Hilton properties at which we have stayed. One other thing worth mentioning is that the ac/heat unit is one of those old wall blowing units. It is controlled by a thermostat on the wall, so it will come on automatically and such but it is still one of those nasty legionnaire type units that always seem to give us a cough and scratchy throat. We will not return to this location when visiting Austin again unless we can confirm that they have upgraded/updated the beds. | 2 | null |
Oh Henry!
I have been to this hotel twice, both times on a trip with my high school FFA advisor and members for National Convention. Both times Henry Robinson has been one of the highlights of the trip! He is friendly and helpful, alway smiling and making sure you are comfortable with your stay. I have found all of the staff very nice, but Henry is someone who goes above and beyond his job requirements. I love Henry and this hotel!!!!! | 5 | null |
Excellent
My wife and I ceased staying at the Hyatt, Four Seasons and the Sheraton over a year ago. We have stayed in virtually all the room types at the Pan Seattle. The new Suites are stunning. The Manager, David Sullivan, and each member of his staff understand Customer Service. It all begins at the front door with the Valet named Mike. Given the customer service we have experienced on multiple occasions I can't even remember what we paid for parking. | 5 | null |
This Radisson property is awesome!!!
I will never stay anywhere else when I come to Phoenix!!! I take an early flight when I travel to Phoenix and they always have my room wating for me even if it is at 8:00 am. The rooms are always clean and the staff is oustanding | 5 | null |
Avoid!
The room I was assigned on the second floor reeked of cigarette smoke even thouigh the room was marked "No smoking". Asked for a different room but was told nothing else available.
A friend staying in the hotel had his car towed from the lot next door. The hotel lot was full and the back lot has a driveway, WITH NO WARNINGS OR SIGNAGE, that apparently leads into the lot next door. We came back to the hotel late, tired, and the lots were all full, and he didn't even realize he had CROSSED the line into another property.
The only reason this place fills up is the low price and because they have contracts with several trucking outfits and bus companies, further exacerbating the parking problem. | 1 | null |
Good Location and Comfortable Bed
If you don't plan to spend any time at the hotel, this is a great choice. Near Central Park and Broadway, the location couldn't be better. The lobby is packed with benches and hotel guests all the time. We assumed this was because cell phones don't work in rooms--there were 3 of us in 3 rooms and none of us could get a signal. The buffet breakfast was absolutely average, neither piping hot, nor interesting and so we were shocked at the $35 per head price. | 3 | null |
find somewhere else
The service was great- but the hotel is across the street from a very loud train, the rooms are tiny, the bed is hard, the sheets are stained and torn, the wallpaper in the room was torn and there was a big hole in the wall, and the price is way too much for the complete lack of quality. The breakfast is coffee with powdered creamer and cold Chinese pastries. | 2 | null |
Never again!
I was not aware that Comicon was on in San Diego, but the hotel did manage to double the price of my first 3 nights, I expected some increase in the rates but not double, for the same price I could have stayed in a Five Star resort!
The room was very small, almost clausterphobic. The air conditioner was mounted low in the window and they had put a plastic directional vane on it that blew straight on to me, I couldn't escape the blast of cold air, it was also very noisy.
For $280 per night, i expected more than thin plastic cups in the room, not a nice way to enjoy a drink.
The complimentary breakfast was nothing short of awful!
The hotel is also right next to the F5 freeway, which never stopped! Getting to and from the hotel was a nightmare.
The only plus for my stay was a short walk to Old Town and the very nice and helpful front desk staff
Dont stay when Comicon is on, it just isn't worth the extra rates, frankly, even their regular rates are too much for what you get!
I will never stay there again! | 1 | null |
Disappointing
Although centrally located close to Grad Central, the Radisson Lexington was a great disappointment. Not only very small hoteroom and tiny bathroom in screaming need of renovation, but the room and bathroom were not clean. This is extremly low value for a great amount of money. | 1 | null |
Well located hotel for LA visitors
A standard motor hotel with a bit of nostalgia in the retro design and colors. Reasonably priced for LA and well located for visitors wanting to covers all of what the greater LA area has to offer. Just around the corner is the Farmer's Market with lots of food stalls to cover breakfast, lunch and dinner. Also the 'diner' on the site offers plenty of variety for meals all day. | 3 | null |
Located steps from shopping
Stayed this past weekend, the remodeled lobby, restaurant and bar had all opened up only 2 weeks prior. The remodel is very nice, with 2 gas fireplaces in the cozy lobby seating area. The restaurant has been re-located to the mezzanine level, along with the bar, and these are open to the lobby below. They spent some serious money on the furnishings and fixtures, but beware there are no views like from the Grandviews bar and restaurant they replaced. They say that Grandviews will no longer be a public area, and be converted into meeting room space. Sad, as this was a very nice feature of this property with impressive views from the 36th floor.
Check in was prompt, but slightly confusing, as staff each are situated at small desks with laptops. It seems they are going for a boutique hotel look, but when you have over 500 rooms and no intuitive way to queue up, it gets crowded. The doormen were always very efficient at hailing cabs and providing directions. There's also a lot of staff standing around by the elevators and I could never figure out exactly what their jobs were. The breakfast buffet is very good, and is $25 a person, though service seemed a bit unsteady. Perhaps the staff is still very new.
Rooms were nice and very clean. No curtains. There are some light plastic movable shades, and then a roll down room darkening shade powered by switches next to the bed. Room was very quiet while I was there, except on Saturday night during a massive rain and wind storm the building's steel structure squeaked and groaned for hours, keeping us awake. I was surprised that no robes were provided in the room, and after 2 phone requests for 2 bathrobes, only 1 ever showed up. Also, newspapers for elite members are not delivered to the door as at other Hyatts, but are left in the elevator lobby. The bathroon did have a great shower, and hot water was abundant each morning. A very welcome touch was that the room had a mini-fridge that was empty so that you could stock your own drinks in it for your stay. No mini bar. There are a couple convenience stores within a block or two of the hotel along Sutter Street. You are also almost right on Union Square, and the heart of San Francisco's shopping district. Literally every major department store and boutique has an outlet within a few block radius of the Grand Hyatt.
Overall, a nice renovation job, and I would stay here again, if just for the location. They do have a few kinks to work out training personnel, but hopefully this will be accomplished very soon. I do hope they will re-open the 36th floor bar space again someday. | 4 | null |
Great location
We spent 4 nites at this hotel checking out the morning of May 15, 2012. We chose this hotel because it was a Marriott and close to our daughters condo. It was an excellent choice. The hotel sparkled, very clean and well maintained. Our room was 709 and we had a fantastic view of bustling Connecticut Ave as well as the Washington Monument. The beds were comfortable, the air conditioning efficient and quite and a window would open........we like fresh air at nite. The hotel location is convenient to the subway, buses and taxis are everywhere. It is also convenient to tons of restaurants ranging from fine dining to fast food. All of the hotel staff, front desk, restaurant, bell, valet and maid were exceptionally helpful and friendly. Several times the front desk welcomed us back by name as we came in the front door. When we are back in Washington we will definitely stay here again. | 5 | null |
Good Location.
A standard easy peasy hotel. Really good location, 5mins walk to the chinese theatre. Good wifi and comfy rooms with plenty of room. The only bad thing about our room was that it looked out right onto In and Out burger which was VERY noisy and so many people hang out in the car park and play music sooo loud from their cars which kept us up most nights..( espically over the weekends ) .. apart from that, cheap and cheerful. Helpful staff ! | 3 | null |
Run down and out of Date.
I used Priceline and got this hotel. I read many of the reviews and saw the General Manager responded to the people. I am shocked that after all his/her responses that its still the same thing here. I guess they want to do better but the rooms are run down and the hotel nickel and dimes you for everything. (eg refrigerator for 20 dollars a day for medical reasons). I thought General Managers were suppose to promote good will and return of customers but I guess he or she spends all there time in the office responding to these rating. And yes currently in one of the rooms. | 1 | null |
Best location in Georgetown
This hotel was located so conveniently to Georgetown and easy access to many historical spots, colleges, and great restaurants. Our front desk person was very accommodating and professional. The room were nicely appointed and very comfortable. | 4 | null |
Good hotel
My husband and i stayed at the hotel for one night and we were very comfortable. room was large and clean, bed was comfy.
The only downside was that our room was on the front of the building and it was quite noisy as there is a busy road and right facing there are factory buildings which may be quite noisy if you stay in the week (we stayed on sat night).
Breakfast was basic but adequate. | 4 | null |
Needs a lot of improvement
Booked a room weeks in advance for a wedding on 11-10-12. Check-in was at 3pm. At 4:15 when I tried to check-in I was told my room was not ready (the whole lobby was full of upset customers waiting for rooms). They couldn't tell me when it would be ready, just that they were working on it. We were given vouchers for free drinks at the hotel owned bar next door, however, the bar did not open till 5pm so we were stuck sitting in the lobby. I was tired and hungry and had nowhere to relax!
At around 5pm we got our room. It was a cold 65 degrees inside the room. Ordered room service (chicken sandwich). We were promised it would be less than 30 mins for the food to come. 45 mins later it showed up. At least they offered to comp it.
The glass side on the open shower was too short, but since the water pressure was so weak the puddle didn't get too big.
The next morning at check out I voiced my concerns to a manager who offered to take $50 off the bill.
Nice location, but I'd think long and hard before I'd stay here again. | 1 | null |
Beware! Extremely noisy due to construction
Recently stayed here for one night in February 2012, stayed on the 11th floor in a room that faced 77th street (and the construction).The best part of the hotel was the location - absolutely convenient to the subway and other upper west side attractions. Room was a bit dated as far as furniture, rug had huge stain in front of bathroom door (like someone spilled a massive pot of coffee and that stain must have been there for a while). Bed was comfortable, view was great, bathroom was stark with limited amenities.
The big negative was the construction going on right across the street (77th street) from the hotel. Construction started promptly at 7:00 am. We also heard it when we checked in to the room (around 3 ish in the afternoon). Staff was friendly, however, felt they should have apologized for the noise or offered something for compensation. To be fair, since we were staying for one night, we didn't want to waste time arguing with the hotel about changing our room. When we were checking out, another family tried to change rooms but the hotel just offered them earplugs. Not relaxing if you wanted to take a break from running about the city.
Not sure I would stay here again. | 2 | null |
Great Location for Work and/or Fun!
This hotel is great for a weekend in Chicago. Coming from someone who lives in Chicago it's conveniently located to everything! Within walking distance to Michigan avenue at anytime of year, on the river and centrally located in the great area of River North, full of amazing restaurants, bars, clubs and shopping!
Additionally, our company hosts annual conferences at this location and the food, service and staff are very professionaly and great for corporate conferences and events! | 4 | null |
Good Business Hotel
I had a very nice experience staying here on my most recent business trip to Chicago. The staff was friendly and professional, and the rooms clean and comfortable. It's very close to the airport, the train, and my business destination so it works really well. They have a shuttle that runs every 30-minutes that will take you to either the airport or the train station. You could also walk to the train station if you want. I've been staying at another hotel in the same area, and I'm going to start staying here as a result of this trip. The bar "Bar Louie" is really cool. Good food, a nice energetic crowd, and they must have like 30 different beers on tap....it adds a lot to this hotel... | 4 | null |
Poor value
While arrival was great and most (not all) employees friendly, there are a few comments that warrant mentioning:
At $500+ per night, they should not be nickel and diming guests with $15 per day to access the Internet. Further $6 for a cup of coffee downstairs (even take out) is ridiculous! They should have given it to me for free. The armoire that houses the TV looks like it belongs in my grandmothers house and the light with fabric draped over it reminds me of the Addams Family. HVAC controls left much to be desired. Finally water pressure in the shower is wasteful. While I enjoy high pressure, this was probably 8GPM and hugely wasteful. | 1 | null |
Too many problems to list them all
A big clump of shaving whiskers and shaving cream in the sink, menstral blood in the toilet, a shower that had half the pressure of my environmentally friendly, low flow shower head at home, a broken heater fan that clunked and clanked all night long, and a dinner with seared tuna where the tuna was old, gray and mushy. I'll stop here except to say that I am an easy to please traveler. | 1 | null |
An Excellent Hotel for Business Travelers
I have stayed here in the past and decided to stay here again based on my favorable past experience. This continues to be an excellent choice for a business hotel. The beds are outstanding. I noted that their pillows are on the soft side and they tend to give you two pillows with a King Size bed - which in my opinion - is not enough, and they are very soft pillows. Not to myself in the future to request two additional hard pillows for sleeping. (They have three other large pillows in the room but these are not pillows you would use in sleeping since they are regular pillows with a cover and not with pillow cases.)
The staff is exceptionally friendly and will assist you with anything. Parking is abundant and convenient.
The OMNI experience is excellent and I would certainly come here again when in the area. | 5 | null |
Different
This is a different hotel for NYC , more like a boutique hotel , but then not.
Rooms are OK , long way from W or MO , old fashioned but not as warm as the Pen.
What stands out is the service and attitude , very personal , friendly and attentive , far away from the NY " in your face " attitude found even at luxury hotels.
Location very good for me.
The Bar is a gem , nice atmosphere , good service , good bar menu if you have to eat on your own. | 5 | null |
Stolen handbag
I was at this hotel for a conference last weekend and last Saturday while I was having breakfast in a meeting room a man sneaked in pretending to be a manager and while I was busy having breakfast with friends sneaked away with my handbag. The approach from the authorities for his event was very disappointing. They acted as if it was not their problem to file a complaint or do something about the issue, even though it happened in their hotel meeting rooms. I can't believe someone can just walk into a hotel so boldly and steal stuff without the authorities feeling suspicious about it. I wonder if this hotel has any policy in place to make sure this does not happen again. I would never recommend westin hotel as a secure place for customers!!!!! | 1 | null |
Worst place ever!
Where do I begin? I do not normally write so much about a place, but this place warrants EVERY bit of detail possible. I am not a picky traveller, so this account speaks volumes about the absolutely horrendous experience at this hotel. I should have known the place would be horrific when I saw the combat-ready plexiglass dividing me and the check-in staff, that reportedly had been there since the new management took over. There was ONE thin towel with holes in it. There were curly hairs (wonder what part of the body THEY came from) in the tub. The bathroom floor was grungy. The toilet had apparently not been cleaned well since the last time someone used it, with remnants of the last usage still in the bowl (diarrhea?). Thank heavens I brought a can of Lysol with me! There were a couple of holes in the bedspread. The security latch was broken off. There was tape stuck to the desk, which apparently housekeeping didn't see fit to clean off. The room was noisy, not only because of the frequent trains passing by, but also because management saw fit to YELL in the hallway to the person they were helping at 12:30 a.m. with a replacement bedspread. The ONLY reason I even stayed was because I was too exhausted to try to find another place. I HIGHLY RECOMMEND YOU RUN AWAY FROM ANY THOUGHT OF RESERVING A ROOM AT THIS ESTABLISHMENT!!! | 1 | null |
Great view and convenient location
We stayed here while participating in a conference at the Hudson Theater. Although we got a corner room with a great view on Times Square, the room was not so clean and had a stale smell - it almost seemed a smoker room. The bathroom needed renovation. The noise in the square was bothering during the early morning - even if we were above the 40th floor.
I have stayed in other hotels in Times square and I would say that there are better alternatives. | 3 | null |
TOO COLD * TOO SMALL
The Solo room I stayed in had only a window heating unit which was incredibly LOUD...the room was SO COLD I woke up several times in the night so I could warm up the room with the noisy heater and sleep again. The bed is 1 inch from the window heating system, I could feel the wind coming through the window. I travel extensively & I have never been so uncomfortable in a hotel, EVER. I cut my stay short and checked into the 6th Ave Motel (nice warm rooms) only one block away, for half the price. It was very disappointing and I won't stay again, despite the offers from the Manager. Additionally, the hotel charges premium rates for it's rooms, you should offer FREE Wi-Fi. The bed in this room was half collapsed on one side, very uncomfortable to sleep. I lived in Seattle for 15 years & I remember this used to be the old Vance hotel.... and that hotel was full of hookers and drug addicts in the 80's.... I think those 'vibes' are still in the hotel. You are falling short of the marketing pitches. Nice art work and slick interior design does not make up for a bad nights sleep... very disappointing. | 2 | null |
San Diego September 2012 Stay
Reserved a king room for my hubby's birthday - a surprise trip. Advised when we arrived that there were no king beds available and we could have two doubles on the first floor with no view!! Unacceptable, so hotel desk advised we could get a king room if we stayed on the "Club" floor - 12th floor in the tower with lovely views, for an additional $50 per night. We took the offer since it was a special trip, but were not happy with the sales hustle especially since the hotel screwed up by not keeping the room we reserved available for us, even after a confirmation email saying they hold all reservations until midnight the day of your arrival. We arrived at 7 p.m. It all turned out ok with the help of a lovely Hotel Desk person named Vanessa - she took off the extra charges and even took off the charges for parking and Wi-Fi. Thank you, Vanessa!!!! We will be back thanks to you. | 2 | null |
Great Historic Hotel, But....
I stayed at the Drake for a week in January on business. I had heard much about the historic significance of the hotel and it did not disappoint! The lobby is beautiful, with a nice, old-world style charm and the display of famous guests on the ground floor shows the caliber of quality the hotel is hoping to convey. Check-in was easy and the location was great; near shopping, restaurants and attractions.
Despite these factors, there were several things that made my stay difficult. To begin, there is no wi-fi available in-room, which is somewhat surprising in 2012! Along these lines, the TV featured only analog channels. Again, it's 2012! I'm not sure why such details, which are standard in much lower-grade hotels, are left out here. Additionally, the walls are very thin. I was kept up on several nights by noisy neighbors, whose conversations I could hear word for word. Also, the heater runs rather loud, which may disturb those who are light sleepers. Finally, despite the beautiful historic charm of the lobby and public spaces in the hotel, the rooms themselves just appear more old and worn-out than historic. The furniture is chipped, the bathrooms appear to have been half-heartedly renovated and I even found stains on my sheets. Overall, I was disappointed and will likely stay elsewhere for future visits. | 3 | null |
Bedbugs ruined our stay
A co-worker of mine recommended this place to us. At the first glance everything is alright here: It's near a cable car stop. There are a few restaurants around. Public transport by bus is near. The room was spacious enough and had a litte kitchenette. Parking is free.
But then: Waking up on the second day, I found an ugly little sucker on the linnen. When I squashed it, it was full of fresh blood. The utterly disgusting experience for the traveller!!!
But the worst thing about all this (and makes the place a no-go) is the reaction of the front desk staff: When we left that day, I presented the photo I had taken of the bedbug to her and gave her the paper tissue with the squashed bloodsucker. But all she said is, that there is nothing she can do, she has to speak to the manager later that day. He will get back to me. Lame excuse! That is now one week ago. OF COURSE, nothing has happened...
Bottomline: The place seems to be reasonably priced, but be prepared to feed gross creatures with your very own body. And most important: don't complain!!! You are only a customer... | 1 | null |
Convenient access to LAX
As a Hilton Honor member, my wife and I decided to stay at this hotel prior to our departing flight. First of all, the underground hotel parking had a problem with the height. We drove an SUV into the parking, but the automated gate sent out an alarm and won't let us into the underground parking. we then went back to the valet area to inform them about the alarm. The reply that we got was just to ignore the alarm and the gate will open. We went back into the parking and the alarm sounded for a while and then the gate opened. It was quite annoying.
For check-in, since we did not book directly through the hotel's website, we were asked to show our printed reservation (from Expedia). Note that you cannot check-in without a printed confirmation if you did not reserve via their website. I think this is the norm since it happened to me at other hotels before.
The room was ok but the walls were very thin. My wife and I didn't have a great sleep since we could hear noises in nearby rooms throughout the night. The hotel should have separated guests into quiet zones. Wasn't a good experience at all. At a 4 or 5 star hotel, this should not have happened.
You could get a better deal nearby. Wouldn't recommend this hotel for those wishing to have a pleasant sleep before their departing flight. The only good point is that it is conveniently located very close to LAX. | 2 | null |
Great location
Just came back for a 4 nights stay at the Wellington. It is so well situated, 5 minutes to Central Park , 10-15 minutes to Time Square and close to lots of attractions and restaurant, The hotel room was small but it is very clean and the bed was comfortable, I would certainly stay there again! | 4 | null |
You won't find a better location
Spent three nights from 30 July to 2 August. Fantastic stay. Couldn't fault it. A huge thank you to Richard, the Concierge. Told us where to go, the best places to eat. He couldn't be more helpful. Food was great. All staff were genuinely friendly and helpful. Fab room. Don't forget to go to the roof top pool on the eleventh floor. Great bar and fantastic views. Loved it!!!! Why stay anywhere else in San Antonio? | 5 | null |
Typical Chain Hotel Experience
We checked in to this hotel to find the room was not cleaned - dissappointing. When we came back after food the room was a good size and clean. Everything was a bit dated but functioned okay, expect the WiFi. You get a logon which is device specific - a problem when 5 adults all want to use it. The reception staff were friendly and breakfast was a bun-fight in the tiny breakfast room, but the cold buffet was perfectly adequate.
A convenient stop-over hotel, but nothing special. | 3 | null |
Not fit for the La Quinta name
My company placed me in this Hotel, arrived at 3am. I guard was in the parking lot and walked behind me and followed me to the desk. The women ask me why I am checking in so late at night ( i work nights) The room was not fit for Motel 8, the faucet in the sink only trickled, I took the cap of the faucet and watched as the water ran for the next 5 minutes with dirt and chunks of something flushing out. I got pictures of it. When i woke up I check up and left to the La Quinta 5 miles across down. Was only in the hotel for 7 hours and it was 7 hours too long. Room doors face the parking lot, I guess so you can keep an eye on your vehicle. DO not stay at this Hotel. | 1 | null |
Beautifully renovated... a little hard to get to!
Beautiful renovation in lobby areas, contemporary but casual. The bar and seating areas off lobby were also nice. The breakfast (full) was quite good with eggs, bacon, toast, juice, etc...not just a continental type. Rooms were nicely done, but a little small. Same about bathrooms, but very pretty. Enjoyed the renovated pool area...very pretty. Booked through Hotwire and got a $50 rate which was great. Only negative is the access (freeway frontage road) is difficult to get in and you have to make a loop to get out. Would definately stay again. | 5 | null |
Just OK
The location was very convenient to our travels and the room at the Pickwick was very clean and size was very good, but very loud early morning from outside street noise. Internet access was horrible. Internet was very slow and timed out often. Basically, the internet was unusable | 3 | null |
Typical conference hotel, good for business, good for leisure
This Hyatt is, well, a Hyatt. You expect excellent accommodations, food, and service and you'll get them. Check-in was super-fast without all the 3rd degree you get at other hotels (needing to show all sorts of ID, filling out forms, etc.). The lobby was mostly uncrowded and quiet even at different times of the day. You can sit and read, work, or relax inside or outside on the comfortable furniture.
I was there for a 5-day business meeting/conference and most everything went smoothly. There was another conference meeting in and around our scheduled rooms which caused some confusion but no problems. The food prepared and served by the hotel staff in the conference rooms and ballrooms was surprisingly good and still warm when served. We had breakfast, lunch, and dinner on several occasions and nothing to complain about.
The rooms were large and had the usual amenities. The skin, toilet, and tub was in the same room. Towels were thick and fluffy and even the toilet tissue was softer than most other hotels (if you pay attention to that sort of thing). The TV had about 40 channels but I couldn't get the radio to get more than a few stations that were either country music or Spanish language. The window overlooked the interior of the hotel (atrium) rather than outdoors - I'm not sure if there are any rooms with outside views.
The fitness center was crowded, even at 6 AM! There were about a dozen cardio machines and all but one was occupied. Free weights and machines were available. I swam once in the outside pool which is on the top floor (roof, actually) and you can see the skyline and get a nice birdseye view of downtown San Antonio.
The Alamo is one block away and the ground floor of the hotel opens up to the Riverwalk. So it's easy to get to where you want to go if you're a tourist.
We spent time at Q, which is the lobby bar, and the food and beverages were quite good. Tacos and baked potatoes and other bar food was a cut above and not terribly expensive (for example, I paid $5 for a loaded baked potato and the bartender threw in a Diet Pepsi free).
Did anything go wrong? Yes. No hotel is perfect. :) The major problem was that the wireless Internet service, supposedly free in the lobby, kept starting and stopping randomly throughout the day and night. I've never seen so many disconnected-connected signals on my iPad. I gave up after a while and used my hot spot card. This continued all 5 days I was there and other people had trouble as well. I've never quite figured out why budget hotels offer free Internet that works well and expensive hotels charge extra for poor-quality wireless. Oh, well.
I recommend the Hyatt for either business or for hanging out in downtown San Antonio. There are many large and small hotels in the immediate area, so lots of choices. I don't think you can go wrong at the Hyatt or the other major chains. | 5 | null |
Lack of Quality
We stayed two nights here and were very disappointed in the cleanliness and the out-dated rooms. We were told that they had just recently renovated the rooms in the last year however the bathroom was still dated for the 70's and there were stains all over the rugs, the baseboards looked like they had never been cleaned. The pillows were lumpy. We have stayed in many Ramadas in Canada and their quality is ten times better than this hotel. Very disappointed all around for the price we had to pay. | 1 | null |
Average Hilton Hotel with Little Nearby...
This is a large Hilton Hotel that seems to be searching for an identity. Is it supposed to be an airport hotel, accidentally placed just a little too far from Houston International Airport? Is it a business hotel, plunked somewhere in the outskirts of Houston near a mediocre shopping mall? Is it a conference hotel, with its vast (very empty!) open spaces? Whatever the plan was, it is totally unclear to the guest and leaves you wondering why this monolithic place is here with little else around. For me, it was on an international layover with 8 hours to spend the night and (thankfully) get on my way the next morning.
They offer free shuttle service to and from "IAH" airport, which is nice, but buckle in for the ride! By 15 minutes in, I began to wonder if we were going to Conroe, TX to watch a rodeo. This "airport hotel" isn't really that near the airport. You pass about 20 hotels along the way, so if you've got a short stay, don't waste your time taking the shuttle all over North Houston.
Upon entering the hotel, the lobby is like some 1988 shopping mall with green painted beams soaring over wide open spaces and little carts selling products. I seriously thought I'd see the "Glamour Shots" portrait studio right there! The front desk staff was friendly enough, but in a very antiseptic way. I was not recognized as a Diamond member, nor did they seem to care about anyone standing in line along with about 40 crew members of American Airlines; obviously this is one of their official hotels!
The rooms are clean and comfortable enough, although the air conditioning is as loud as a jet engine. (Maybe that makes you feel closer to the airport??!) They have all the standard Hilton items, including the Peter Thomas Roth bath products, which I actually do like.
The restaurant and bar are so standard you feel like you've been taken advantage of once you get the bill, because the prices are not standard. They also have strict hours on everything, so even though it's a wanna-be airport hotel, if you arrive on a late flight, there is no room service, no restaurant, no bar and (ahem,,,!!) not even a mini-bar in the room.
On a good note, the shuttle does run twice an hour like clockwork, (because it takes that long to get to the airport and get back!), the beds are very clean and comfy, and there always seems to be a lot of hot water. On this stay, I couldn't get the shower to cool down, the water was still nearly scalding hot, even when the handle was on COLD.
So if you are looking for a quick overnight stay like me, you're probably fine. However, I think there are several other hotels that are equally as nice, nearer to the airport and even a little less expensive. I wouldn't drive there again, even though the American Airlines attendants were quite a laugh on the bus... | 3 | null |
Below average, rather disinterested staff & only two lifts in the hotel
I was thinking this might be average but too many other annoyances started to add up. For the entire hotel there are only two lifts and as such you typically end up waiting and inordinate amount of time to get to/from your room. When someone starts to use the shower in the room next door it literally sounds as if they are taking the shower on top of your head. The rooms are small. The valet parking guys are very pleasant and helpful, however, the rest of the staff, especially the reception staff were regularly disinterested and not attentive. My room was a bit dated looking. The most annoying bit though is that when I arrived into my room the duvet cover was stained and there were numerous tatty bits on it.
I will not be staying here again and would not recommend it. | 2 | null |
Good for one night
Can't complain for the price
Good : Nice beds, big rooms ,complimentary toiletries ,coffee and tea in room.Could open windows .Free net and breakfast,shuttle friendly staff ((most of them anyway)
No so good things :
Pool was closed ,maids did what they could considering they didn't fell happy with the work conditions, i was told that passengers written complaints were thrown in the bin,no surprise,when the rooms were clean only in the surface , i did find the bath tub wet and still with other ppl hair in it. No soap dish .Bad and noise A/C (couldn't use it ) Some passengers find ok to leave empty beer bottles and smoke pot in lifts. Maids made so much noise in corridors chatting about their job too much too long.
Last day I was told the shuttle would pick me up from town but it didn't , I had to get a cab ,to go back and meet my airport shuttle on time.
Breakfast was basic but not bad, served in a very casual ,informal setting and service felt more like a domestic hangout than a 3 star Hotel they claim but ok ,need more variety though I picked this Hotel for the location close enough from the venue i was visiting otherwise i would stay in the city.Not bad for the price though.3 days too long . | 3 | null |
Dirty and Worn
I couldn't believe the room I was given: the carpeting was bearly threadbare in several places, the bathroom hardware was hanging by a single screw, and the room was dirty. While my room had a chandelier, it was festooned with cobwebs. I contacted the hotel manager, who moved me immediately to a new room, only marginally better and slightly cleaner. There were no cobwebs, but once again the walls and pictures in the bathroom had splatters of makeup, toothpaste, hair gel, and who knows what else. And I refused to sit on the settee or the chair, since they were quite heavily stained. When I expressed my unhappiness, the hotel management said there was nothing they could do. Attempts to escalate to Westin Corporate management have yet to yield -- and likely never will bring -- results. | 1 | null |
Good location, nice hotel
Stayed here for 4 nights and we really enjoyed it. It was 10 minutes walk to Union Square and from here you can shop and get the cable car to Fisherman's Wharf. There are cafes and restaurants in the area. The room was average size, very comfortable bed, big wardrobe, nice bathroom and nicely furnished. It was great value for what we paid for. Had free Wifi too which was great. The only thing is that there is no bar just in case it's important for you! | 4 | null |
Worst Hotel Ever
At first glance, I thought I would really enjoy my stay. However, our hotel room entrance was off of a parking lot, like your local Roachtel Motel. The first room assigned to us was a Non-Smoking Room (We reserved a smoking room 2 months prior and were there 5 hours before check-in time) and the key did not work to get into it. The 2nd room we were given was a Smoking Room this time but completely REEKED of marijuana, like a "knock you down" smell, like a "someone just smoked a joint and left the room 2 seconds before we walked in" type of smell. THEN the real fun starts.
We had just drug our luggage (4 suitcases) back and forth twice, not to mention we had zero sleep for the last 36 hours and had been touring downtown Chicago all day (WHICH IS A $) MINUTES BUS RIDE AWAY), needless to say I was upset. I called the front desk from the room smelling of Bob Marley's wardrobe and the first person I speak with has the NERVE to say "Well, haha, didn't you ASK for a smoking room?" My chin hit the floor. I then proceeded to ask if they allowed people to smoke marijuana in their hotel rooms and she says "Well it's legal YET." At that point I thought I was dreaming. I work in law enforcement and my head was spinning. The first attendent transfers me over to another desk attendent who says "ma'am, some people have medical marijuana cards because they have it for medical reasons, like cancer, and they smoke it in our rooms." My response was, "So you're telling me on my 5 hour train ride up from St. Louis to Chicago, marijuana is NOW legal in Illinois and recognizes any other states medical marijuana card???" "Oh no, ma'am." I then asked to speak to a manager. 15 mins goes by and the manager comes to our room...I tell him of all the events and HE says "What do you want me to do?" Again, I'm flabbergasted. He decides he is going to give up 2 free breakfasts the next day and have someone come "spray our room" and cannot refund any money because our room was prepaid for. I respectfully decline more strangers being in my room and due to our next days activities we would not be around for "free breakfasts." The manager says he will come up with something else for us, and then I never heard from him again.
Then on the last day, I had experienced more problems, yet again, with the front desk staff. But I cannot keep typing because apparently I have run out of room this site is telling me. Bottom line DON'T STAY HERE!!!!!!!!!!!!!!!! WORST HOTEL EVER!!!! | 1 | null |
Nice but maybe a 3.5 or 3
Hotel was not too bad for the price. Not the cleanest (hair in tub. Dirty carpet. Etc.) funky smell on our floor. Free parking was a perk. Nothing too luxurious at all. Quite dated. Nice that it was attached to a nice mall. | 3 | null |
Do not ask for directions!
The hotel is very nice but has terrible service. I asked for a restaurant recommendation and was told about a great Mexican restaurant that was a 10 minute walk away. So, the lady behind the desk gave me a map and marked the location with an X. After walking 20 minutes, I was still not there and I walk very fast. At the 25 minute mark I finally arrived at the X BUT THERE WAS NO RESTAURANT! So I go an extra block in each direction looking for it to no avail. When I finally arrived back at the hotel a half hour later, I got a sorry but there seemed to be an attempt to place the blame on me because she gave me a few suggestions. So, it is my fault that I chose the one that was inaccurate? So after thanking the lady for sending me on a wild goose chase I went to my room to look the place up and it turns out it was even farther away - at least a 35 minute walk. When I went back to show her that she was off by quite a bit, she said "I said I was sorry. I feel bad." As if her feeling bad gets me fed or my wasted hour back. No offer whatsoever to accommodate me in any way - how about you get a drink on us at the bar or let me order you some room service - NOTHING! This was my first time in Boston for a work conference. I travel a lot for business and I have never had an experience like this before. I will definitely not stay here if I am back in Boston for business again. | 1 | null |
The Worst Hotel We Ever Stayed In
We booked this hotel because of location to the colleges we were visiting and because of the Howard Johnson reputation.
I was told by the staff the Howard Johnson does NOT OWN this hotel. Well you should get your name off it.
The hotel was dirty, bug infested and should be condemed by the Board of Health. When I spoke to the front desk staff they agreed to change our room, but told us that the hotel was 50 years old, and never renovated - Even 50 year old hotels should be held to a higher standard. We stayed because we travelled from New Jersey and had to meet time deadlines and could not look for another hotel. The $145.00 spent on this hotel would have been better spent if I gave it to charity.
I will never recommend this hotel and am not going to book another Howard Johnson hotel. | 1 | null |
Not what you should expect from an Intercon
Great location just a block away from the subway and in the heart of midtown. The FD staff appear to be polite however no recognition on my Priority Club. The breakfast buffet server dropped the check right after we start eating, no refills on coffee or juice we had to ask. the room 1113 was small, the bed was great with a nice mattress top. we got turn down service the first night but no in room coffee, the second night we got coffee but no turn down service. I-net connection is expensive $19.00 per day! u can go across the street for coffee and get free i-net. The room has exposed wires, and the sink was cracked! | 2 | null |
location... or sleep?
If location and price are the most important factors, and if you can pretty much fall asleep anywhere, then go ahead and stay at the Hotel Astoria. But if you have to have a good night sleep then you are taking a chance. I am sensitive to the noise around me so this was not the right hotel for me. I could deal with the old funky room, the antique TV (no remote), the smell, the broken deadbolt, the leaking toilet (even it that meant having to turn off the water at night to avoid listening to the constant dripping), the pitiful breakfast not available before 8 am (thank god for Starbucks across the street, and the many wonderful cafés around), the lack of Wifi in the bedroom (I can't even remember last time I stayed in a hotel that did not have wifi in each room), but I could not deal with the walls so thin that I could hear my neighbor talking loudly, then snoring, and each time his bed was squeaking so bad that it startled me everytime he turned around in his bed...My bed was just as noisy, so I am sure he could hear me as well... The staff was nice enough to give me a different room (with no neighbors) the next morning, but no, I would not stay there again, because I just can’t enjoy a great location if I haven’t slept at night. | 1 | null |
Horrible Internet Situation
As a consultant I stay in various hotels up to 4 nights a week year round. Wherever I stay good internet access is critical as I work online or Facetime in the evenings.This is why my stay at the "premium" Marriott brand was incredibly frustrating. The $13 fee per 24 hours was steep but fine (company pays), but the connection was attrocious - very slow and spotty. In addition, they kill your connection exactly after 24 hours with no warning or grace period or any ability to simply pay for access for your entire stay. This resulted in my losing my connection during a critical business application download and during the middle of Facetiming with my young daughter at home. You then have to go through the same idiotic process to buy another 24 hours. Guests should not have to write down the minute you signed up for service and plan internet usage around when your connection will get cut. This is ridiculous.
The hotel/room itself is outdated (e.g. popcorn ceilings) but overall ok. Location is fine. I gave it 1 extra star for the above average gym. Also, when I checked in, the bellhop asked me if I was a premier guest or something like that. I responded no (I'm usually a Starwood/Hilton guy) at which point he ignored me. I would have declined if he asked to take my bags, but still very tacky given it was late and there was nobody there. | 2 | null |
Good Hotel
Great people and service- rooms and furniture a little older but clean. Anything we needed was gotten for us by the staff. Very friendly place. Value is huge considering what other chains are charging. Breakfast buffet is complimentary and WONDERFUL!! Omlets cooked to order, eggs,hash browns, pancakes,waffles,sausage,ham,sweet rolls,biscuits and gravy,juices, coffee and milk-all free!! | 3 | null |
Just a 5 minute walk from baggage claim!
Booked this hotel for its close proximity to the airport and to take advantage of the stay and park package. Room for 4 with two weeks secure parking at $199. Efficient and pleasant check in/out. Clean, comfortable room. Quiet! Restaurant attached to the hotel and a decent 24 hour restaurant a short walk away. Shuttle was fast and is advised when you go to check in to your flight as it can be a hike if you have any meaningful amount of luggage. On arrival back the baggage claim is located near the exit that leads down a sidewalk to the hotel - 5 minutes and one crosswalk and you are there. Recommended. | 4 | null |
Do you remember the movie 1408?
This hotel is absolutely horrible and completely overpriced! Where do I start? We were not greeted outside, which we did have a late flight, but no one at all? We were given our keys and advised of the free internet. The "nostalgia" ends the moment you get in the room. The rooms are extremely small and dirty. There were rips in every sheet and pillow case. At the price they charge, they should be able to afford sheets that aren't ripped. The pictures of the location were taken by a professional photographer that makes it look far better than it was. The toilet has no top tank which was weird and you would have to be an oxygen tank to take a shower without hitting the shower curtain with your arms. The outside noise is incredibly noisy as well as the floor noise. The walls are paper thin and you could hear everything going on. During the night, we used the "security chain" on the door. Good thing we did because three different times, someone attempted to enter our room, which is disconcerting. In the hotel's book, it does advise a lot of safety tips, which while that is ok, this exacerbated my feelings on the location.
Once we brought our bags to the room, we crossed the street to Burger King. You will be in HO BO central if you stay here. This seems to be their favorite location to live. Now, while they did not do anything to us, it lessens the feeling of security, especially while on vacation. We went back to the room and ate our food.
In the room, they have a TUBE tv. Do people own those anymore? There are varying ceiling heights and stains which lead us to believe they had water issues and leaking. They had shampoo and conditioner sealed with a sticker on the wrong side of the cap stating "sealed for your protection. The bottle was half full. HMMMMMMM.
We hurried our exit strategy and it seems everyone else leaves at the same time. Take the elevator up and you will be able to get downstairs in an elevator that is not full. When checking out, welcome to the line. We asked if we could just drop the keys in their key box and received conflicting information. A lady there said no and was extremely rude. A male said go ahead. Who doesn't do express check out these days? I will never stay here again and do not understand why anyone would. This hotel is a major fail and I wish I would receive a refund for our stay. I am sure I will receive a standard message though from the hotel stating how they are sorry, they appreciate my feedback so that they can improve,`and they hope to host us in the future. That will not happen. | 1 | null |
Average
PROS
Excellent location.
Nice and clean.
Perfect for short term stays in NYC.
CONS
I would change the carpets and work in the bad smells of humidity in the rooms (I stayed in the 1404 and was a little bit smelly).
A little expensive for what it is. The Radisson's, just around the corner, is a better hotel for the same money. | 3 | null |
Comfortable at Home Hotel
Easiest reservations to make....check-in and check out the same...very friendly staff, comfy beds...newly remodeled and there to please | 5 | null |
Thief Ripped Off Our Room
In June my family went to San Diego to enjoy the zoo and Sea World, but our stay at the Double Tree was a major dissapointment. While away one day, someone gained access to our room and stole our video camera, my wifes handbag, some personal items and clothes. When we reported the situation to the front desk they were very apolagetic and management was notified and a investigation was put in place. At the end of all the investigation all they could say was sorry that it happened to us and that was it. I have stayed with other Double Trees before and have been very happy with there rooms and service but this one was terrible. Not only did we get ripped off, our room was right by the ice machine and all night people filling there ice containers in a metal bucket sounded like a drum being beat outside our room all night. The furniture in the room was really worn out as well, the couch that folded out for our kids looked like it had been there since the 80's., the vinal on the arm rest was all cracked up and falling apart. I am a person usually that is usually pretty easy going about stuff like this, but this kind of experience which happen at a Double Tree is pretty slack. We received only free parking as a comp for all the troubles. I am sorry but this is messed up, our experience at this Double Tree has me questioning other Double Trees out there. | 1 | null |
Good Location and value for money
Location: the hotel is well located in the heart of Manhattan, on the 37th st between 5th and 6th avenue. 10 minutes walk to Times Square (5 blocks), and 15 minutes walk to Port Authority, one of the main bus terminals in Manhattan. It is also close to Penn metro station (7 blocks away - on the 34th & 8th Avenue) that can take you to Times Square (where all metro lines connect) and from there you can pretty much reach anywhere. There are also many convenience stores around the hotel. Blacksmith Delicatess is right across the street, where you can get breakfast and some snacks for USD10-20 per person. Many Starbucks are around the hotel within 5 to 10 minutes walk.
Airport transfer:
The taxi from/to La Guaradia airport will cost you around USD 35 depending on the traffic ... And 65 USD to JFK. The hotel offers shuttle service to the airport at USD 20 per person (max 2 light luggage & needs to be arranged 5 hours in advance). I personally prefer taking The train from/to JFK: take the AirTrain from the JFK to Jamaica Station (for USD 5), then the LIRR (Long Island Rail Road) to Penn Station (USD 7.5), which is very close to the hotel.
Room: small but clean, elegant and well equipped with a large LCD, minibar and an iPod/iPhone alarm docking station. Don't expect much view: we stayed there twice: once on the 14th floor and yhe second on the 5th (don't take room 510 coz it was terribly small) ... In both times were surrounded by a forest of concrete buildings on very narrow streets (that is Manhattan!). We barely had a closet (we actually left our cloth in the suitcases as there weren't much space to put them in the wardrobe). We had free Internet.
Staff: mostly friendly, but few weren't! ... Tips is the name of the game in NY (and US in general) I asked them for a really BIG favor and they were accommodating: I had to leave 2 of my luggage there for 10 days as I was going on a Bahamas cruise, then coming back to NY, and didn't want to travel with my full luggage, especially with the excessive Woodberry Commons shopping that filled a full large suitcase. At the beginning they refused, but then agreed because my company has a corporate contract with the hotel. Mind you that space in Manhattan is very scarce, and comes at a cost! ... I wd have had to pay a fortune to store my luggage at JFK (USD 16 per luggage per day! ... ie they saved me USD 320 + USD 75 for taxis back and forth to drop the luggage and take them back) ... Don't forget to tip the bellman!
Restaurants: I didn't use any of their restaurants as they were not included in my package. However, the main restaurant at the lobby didn't look great anyway! ... We didn't have a problem finding places to eat ... Restaurants and convenient stores are all around the hotel.
Their Concierge is very friendly. We used them to book the bus tickets to Woodberry Coomons (a must do if you are a shopping guru and looking for branded stuff at very discounted prices) ... We also used them for tips around Manhattan (they provide nice maps) and recommendation for places to watch the 4th of July fireworks.
Value for Money? ... I would recommend the hotel. Although a bit expensive, however reasonable compared to other hotels in Manhattan with the same (or maybe less) quality. | 4 | null |
Pleasantly Surprised
We are just returning from a quick NYC trip where we stayed at the Milford Plaza. We got the hotel from a TravelZoo voucher for 125.00 an amazing deal for a hotel in the Times Square area. When we arrived around 1:00 our room wasn't ready but they allowed us to check our bags and off we went to have lunch. When we came back we were very surprised by how large our room was. Extremely spacious, enough room for another queen size bed to fit and still be pretty comfortable. There were however pros and cons to the room. Pros: space, clean, blackout shades, 2 heating/cooling zones, large bathroom. Cons: No shelf room in bathroom (the little shelf that was there now has a mirror in front of it so you can't use it. The sink is a wall to wall sink with no ledge either. The only self in the bathroom is the back of the toilet. There is also no water pressure however the water does get pretty hot and there appears to be plenty of it. There are no outlets directly next to the nightstands in the room, although there are lights next to the beds they are plugged in somehow behind the headboard but we couldn't see the outlets. | 4 | null |
If you don't want to sleep and you love Tejano music stay here!!
If you want to get drunk outdoors listening to Tejano with your motorcycle club and then stumble back to a hard bed this is the place for you!! No internet access in the lobby, yippy. Rude front desk clerk that looks at you like you just ate a kitten when you ask him to print your mapquest, what could be better? So no sleep, no directions, no pancakes in the morning (the pancake machine was busted). Boohoo. | 1 | null |
Really Great Stay
Perfect location, great place, good staff and very clean. | 5 | null |
Much better this time
Last stayed here in April 2009. This time it was better-- the room was larger and quieter. If I have any complaints they would be few and minor: the lack of travel-sized shampoo bottles; the sink's faucets were backwards--cold was hot, and hot was cold. Water pressure was very strong, but towels were very skimpy. You'll need more than the two supplied.
But hey, this was a very inexpensive and clean room, with a kingsized bed (with a selection of 2 puffy pillows and one flat one), chair, table/desk, and a tub and toilet in a separate area which was well ventilated. There was also a fridge, microwave, free wifi, and a tv. This particular room was #203, so it was fairly close to the street, but even so there was not too much traffic noise. I know we had neighbors because the place was sold out, but we didn't hear a sound. Great walking distance to the Pavillion--about a half-mile, and very well-lit at night. Great used bookstore across the street.
Bring your own alarm clock if you need one.
We would definitely stay here again if we need to come for another concert. Easy access from the highway, and easy to get back on the highway also. | 4 | null |
One of the best in DC
Pros:
- great location, close to tourist locations and a short walk to the Metro
- beautiful hotel, the appearance is everything you would expect of a 5 star hotel
- rooms are very nice, clean and comfortable
- quiet, never had noise issues
- staff is superb
- food is excellent
Cons:
- the gym is really the only complaint I have of this hotel. For such an outstanding property, the gym is so cramped and limited that it's embarrassing, especially when compared to the Capital Hilton's gym across the street or the Ritz Carlton's gym. Management should really consider finding a more suitable location and upgrade the gym to put it on par with the rest of the hotel.
Overall, this is probably my favorite hotel in DC. While it certainly has the 5 star price, I always receive the 5 star service that I expect from St. Regis. | 5 | null |
You can find a better hotel for the price
Stayed here the night of August 10, 2012 because of a late flight into Charlotte. The room seemed to be clean but beyond worn out. Hallways were dirty and smelled of mold, handles on shower were plastic and broke when turned from being brittle without a doubt the worst Best Western I've ever stayed at. For the $70 per night price you get the quality of a $29.99 hotel like a Day's Inn or Knight's Inn. | 3 | null |
What I think of Holday Inn 57th Street
Hotel Staff very rude and unhelpful except for the concierge who was most obliging. The food in the hotel was the worst Ive ever eaten and we spent two nights with no hot water, and no discount because it wasnt "their fault". The room was very clean and comfortable but their was a lot of activity all through the night. I would not recommend this hotel to anyone I know. | 2 | null |
Horrible
I'm a road warrior and travel about 45 weeks a year. This hotel is ... without a doubt ... the most miserable hotel in America. It really should be condemned. My room had no clock, no iron, no ironing board, no hair dryer, no soap, no shampoo, no coffee pot AND no hangers. I literally had to check out a hanger from the front desk and return the hanger when I checked out. The carpet was filthy, the sofa in my room was filthy, the walls were filthy, the furniture and evevator had gouges of missing wood, the bedspread belonged in the trash, the fabric covered bench in the hallway outside my room was covered in a dried white liquid (?) and when I met a colleague in the lobby, we watched a prostitute enter the elevator. I woke in the morning and felt like I was covered in bugs.
I'm sending a letter to the city of Philadelphia requesting an inspection. | 1 | null |
Stay away
We arrived here on Saturday evening. This place is a filth box. n the bathroom there was a roll of toilet paper with 5 sheets left on it, there ws hairs in the sink and bath tub. The air conditioning would not work in the room so I called and someone came up and banged on the air conditioner, took it off its cover slamed it back down and it worked. I then tried to turn on the TV, there was no remote, i had to call down to get a remote in my room. One of the pillow cases had lipstick on it, i assumed that no one cleaned the room. The marble table tops in the room was laden with glass marks and stains, not a pretty site.
There is a free breakfast in the morning, beware of the dining room seats and tables, they are stained and loaded with sticky syrup.
When i came back from dinner the next day, my room had still not been cleaned, when asked why and could i please have some towels and toilet paper, i was told to come down to the desk and get it, and that they only clean rooms everyother day, i know that was not true because my dad's room was clean and i did see the woman with the cleaning cart on my floor but she was quite busy on her cell phonr taling to her friends.
Avoid this place at any cost. | 1 | null |
Go for the location
The location and staff were amazing. It is off Michigan, and within walking of shops, and activities. After looking at other hotels, I prefer this location to any other. I didn't like that you had to take an elevator up to floor 12 to get to the lobby, then get an elevator to your room. It wasted a lot of time, although it does keep you away from the noise of Michigan Ave. The rooms were small, but I did appreciate the large bathroom. The fitness center was just above average, and crowded. Still, for what we paid for the room compared with others, I think it was a great value. | 4 | null |
Buyer beware
I am staying here with a large group. I was given a room in what I call the third world. The atrium. The first night there was a power outage. No explanation. No I'm sorry you had to walk up 9 flights to get to your room . the elevators are very scary. You get in them and they don't move for awhile. Sometimes they go, sometimes they don't. Today I found a large bug in my room. They did remove it, and offer me another room, but really, no thanks. The devil you know. The service however is excellent. If you stay here ask for a room in the towers. But I hear the elevators are crazy slow. | 2 | null |
Commute into Boston
My experience at the Omni Parker was mixed. For the cost I expected more.
This hotel is elegant and clean. The staff is very friendly and professional.
The rooms are small, and the bathroom is very, very small (toilet seat lid essential for toiletries). If you rely on a comfortable mattress in a hotel of this quality, you may be disappointed. The temperature of the room was difficult to regulate – either stuffy or very cold with the air conditioner on.
Please be aware that PARKING ADDS AN ADDITIONAL $42 (as of May 2012) to the cost of your stay. Only valet parking is available, and other parking accommodations are equally high. It took almost an hour for the valet to bring our car around on the first day (as a credit to the manager, we received one day of complementary parking).
If you are able, it may be more cost effective to stay outside of Boston and take public transport into town for the day, as commuters do.
Our room was equipped with an iron, ironing board, hair dryer (only blows cold), mini-bar fridge, complimentary coffee and tea. I am a stickler for clean – I always thoroughly inspect for bed bugs before the door even closes. This room was very clean (except for the lipstick on the water glass).
I will commute to Boston on my next visit. | 3 | null |
Second time around...
We stayed here one year ago for a local celebration Libertopia also. We have enjoyed both our stays and will return again. On Shelter Island, great for walking, some local restaurants within walking distance, boat ramp and beach, and apparently concerts on a regular basis tho we have not partaken of those. Close to the airport and downtown by cab or car. We had a rental car, but that was for a trip to visit friends north of San Diego and have traveled by cab locally too. Lot's of parking, lots' of trees and flowers, some nice views. Pics on the webpage are quite accurate. Our room was spacious and comfortable with a frig and microwave. We look forward to our next visit. | 4 | null |
Im here now.. I got lost in our suite
I never stayed in a suite like this! this place is amazing and beautiful and so clean! The concierge was so helpful booking us things to do. I have a kulrig coffee pot and a fridge where I put a small hallf and half, the tv has an apple connection, and I'm typing this review from the sofa in my living room of our room on a wireless keyboard! all the things I have in my own home.. really I have NOTHING bad to say, and if you read any of my other reviews over the years, I can usually find SOMETHING to say! ok.. no ice machines...you have to call and they bring you a beautiful silver plated one filled with ice...is that bad? well my husband thought so.. he DOES always find something to complain about! lol
Oh, and did I mention its 2 blocks or so from John hancock and the mag. mile! | 5 | null |
kindness
Well known for its commitment to the ARTS, but not well enough known for the ART of Kindness.
Distracted by the care of my handicapped husband, I left a pair of pear earrings in the room.
On arrival home I called the front desk. Housekeeping was contacted. The overlooked pearl earrings were found and are being mailed to me. I am deeply grateful for the kindness of the staff of this small hotel. I slept well last night but will sleep better tonight. For me the world is a better place.
MMitchell | 5 | null |
DON'T STAY HERE!!!!
They switched our room from the two room suite we booked to a regular room, the staff doesn't care about anything, they drained the pool during our stay with no warning and the place in under construction - there are more construction workers than guests around the place. The bar is only open from 5-7pm and the "free" drinks are one kind of beer and box white or box red wine. Don't book this hotel and if you already have, cancel your reservation and stay somewhere else!!! | 1 | null |
Wonderful Hotel - Skip bar and food
Definitely stay at this hotel, at least once. The staff is amazing. We actually received a "thank you" note from housekeeping for a gratuity. The Loft Suites are beautifully appointed. The bed and linens provided a great nights sleep. While in a noisy area, we had no issue with the noise and slept soundly.
The only negative is the food and bar. We ordered poolside and the order was wrong, the sliders were dry and the drinks were actually the worst we had ever tasted... one too sweet, the other no flavor at all. Dinner in the room came and I had to justify the need for soy sauce to go with the sashimi in order to get the kitchen to send some. The 23% gratuity added to the bill seemed excessive for this type of service.
That being said, I can't say enough about how much we enjoyed this stay. There is a great little cafe (Toscana) right next door for a great breakfast, as well as every other type of food, entertainment and shopping within a few blocks. | 5 | null |
Charming little hotel
We liked everything at this charming little hotel, good location, cozy roof terrace, friendly staff and warm and family atmosphere. Very nice breakfast room with complimentary wine and cheese every afternoon was an added bonus that we valued.
Will definitely return next time we travel to New YorK! | 5 | null |
December 2012
Nothing special at all.. We stayed on floor 6 (interior) which was very noisy due to the air conditioning shafts and the nightclub next door - 3:30am !!!!
Not much storage space at all. Avoid the minibar at all costs - total rip off.
Concierge was very helpful.
Good location - but no more than average - OK for a night or 2, no longer. | 3 | null |
Very comfortable room
This is a very nice, comfortable, clean hotel. The room has everything you might need---refrigerator, microwave, coffee maker, iron and board, etc. Top floor rooms on the courtyard side are especially quiet. | 4 | null |
Great place to stay!
The room was very nice, the staff friendly and the location great. We could either walk or take a short taxi ride to any place we wanted to go. The concierge was very helpful in getting us to where we wanted to be. We would definitely stay there again. | 5 | null |
Disappointing
My daughter is in college in Cincinnati,OH and we live in South Bend, IN. When possible we meet in Indianapolis for some mother/daughter time. This was such a trip. I chose this motel partly because they advertised a hot tub in the indoor pool area...and showed a picture of it online. When my daughter and I went to use the hot tub it was all roped off with yellow tape. I suppose they were repairing something. No one bothered to tell us this was unavailable when we made the reservation or when we checked in. When I told the clerk about it at check out she said: "Oh, I didn't know about that." Really folks, I think you can do a little better.
Other than that the motel was clean and the staff pleasant but communicating information would go a long way. | 3 | null |
Such a deal!
We had a Groupon for the Riverwalk Plaza. On winter break from my husband's teaching job in Detroit, we stayed at the Riverwalk Plaza four nights (with indoor parking and breakfast) for under $300. It's located right at the corner of the main riverwalk, a tad off the beaten path. It's conveniently located a 10 -minute walk from both La Villita and the Mercado.
Riverwalk Plaza is an older hotel; that shows a little in the corridors, but the rooms are comfortable and the bathrooms are recently updated (they could use an extra shelf for two people's toiletries). The staff is pleasant and helpful: I called directly, rather than book online, because we were splitting our stay for a side trip to Austin and Hill Country -- no problem, they gave me two reservations, both at the Groupon price. The Groupon breakfast was sit-down, not buffet, and limited to two fixed menus, eggs and hashbrowns, or pancakes, and both were delicious. We ate one dinner at the in-house restaurant Bar-Salona, also well done, reasonably priced, and a served by a hunky waiter!
All in all, we got a great deal and were happy to spend our money at Biga and the Mercado instead of on a generic chain hotel. | 4 | null |
A wonderful hotel with a fascinating history
Like most Fairmont hotels this one has a wonderful history as well as a high quality of service, rooms and dining. Walking around the hallways of the lower floors is like a museum, even if you dont stay there have a walk arpund, a drink or dinner at the Tonga Room. They have a great website , go to the concierge section fro some great videos that explain things like the cable car system. My only beef with Fairmont is that they don't put coffee or tea in the rooms...very annoying to have to order and wait then pay $7 for something that all other hotels put in the room... | 4 | null |
Disappoinment
The only convenience is the location : very central.
BUT :
- the taxes are very high and don't correspond to the price when you book.
- you have to change of room almost every night even if you are in couple or you have made the reservation in advance without apologize.
- the room and the bathroom are rarely cleaned, unacceptable for the price.
In conclusion : make an other choice ! | 1 | null |
Great Stay
I'm very shocked at the bad reviews I have seen for this hotel. My kids and I had a wonderful stay. The room was clean and the bed was fine. I just don't have any complaints. I will be staying at this hotel again when I visit San Antonio. | 5 | null |
Poor value for money, stay elsewhere.
We booked in for 1 night at The Peabody in August. We were lucky that our room was spacious and clean. It was not worth what we paid though and the sofa was old and worn. Although the Peabody does have a great location near Beale Street and Autozone park, many other hotels are equally well located. The lobby is nice, but very obviously 4 star and not 5. The famous fountain is tiny and the 4 ducks look lethargic in their unnatural environment. Children would get more pleasure from being taken to a pond than being crammed into the hotel lobby with hundreds of gawping adults.
Breakfast is not included in the rate and is very expensive. There is a Denny's just over the road. The Peabody charge a $11.95 service fee for use of the internet and pool whether you use them or not. Most hotels and even motels in the U.S. allow their guests to use the pool for free. Even the free coffee was served at the ridiculous time of 5.30 a.m. meaning most guests would not be able to take advantage of the offer. I've stayed in some expensive hotels but The Peabody felt like a complete rip off. My champagne glass had lipstick stains from the previous user.
The Peabody heavily leans on it's famous reputation. It needs to make a lot more effort to live up to that reputation. | 2 | null |
Worst hotel I've ever stayed!!
I wish there is a selection to choose for "no star", because that's the score they are getting! We found roaches in the room, unknown bugs....and room service is bad too! I don't know why they are still in business? | 1 | null |
Really?
The hotel booking was horrible. Booked online with bookingit.com got an awesome deal $99.00 for jr suites, I order 15 rooms and then called later to wyndham hotel to get a group discount for breakfast , I checked on my reservation and they told me it was $219.00 a room per night. I had to fight to get my price! They said they lost the conversation recording phone call I had with the hotel reservation with wyndham. I just can’t believe I went through a horrible reservation with wyndham. The rooms are way smaller than they look. The service was okay. If you get a great rate with another online price please take a screen shot of it print it. Get names of everyone you talk to from wyndham. I ended up getting my rooms for $112.00 plus tax (bullcrap) I only kept this booking because I had no choice rooms where booked everywhere else. The only good thing I can say staff was great and rooms where clean. | 1 | null |
Only stay here if you're willing to compromise...
Unfortunately, the negatives really outweigh the positives at this hotel. Some people may be ok with these issues and the price is quite good for the location but come prepared. My wife and I stayed here at the end of August for 5 nights while I was in town on business. My meetings were 1 block away and I booked the hotel on the Starwood site as it was the closest property to the meeting locations.
On the plus side, the staff are for the most part helpful and friendly but they know how run down the place is. They appear to be doing their best to keep a sinking ship afloat.
Hotel rooms had a really awful smell and nowhere near the usual starwood chain standards. We asked to see a second room but the smell was still there. We stayed on the 14th floor and had to take the stairs quite a few times when the elevators weren't working. Ok for me as I like the exercise but I have to imagine that many would not. Additionally, the room we stayed in was quite dirty and some areas look like they hadn't been cleaned in many months. Oh and the safe didn't work but it did make a loud beeping sound all night long.
My wife is pregnant and the smell of the room was really overpowering for her. After checking in and seeing the condition of the room (and then seeing a second room which was no better), I spoke to the manager and asked about changing hotels. We had unfortunately booked a prepaid rate for the 5 nights and although I was willing to walk across the street to the Westin and pay last minute rates of $150/night more, I was informed that this wasn't possible.
In the end, we stuck it out but I certainly won't plan to stay here again and will do my best to let everyone know what they're getting into if they plan to stay here. As I said above, some might be ok with the hotel's condition but be prepared.... | 2 | null |
Won't recommend to a friend....
We travel for work and stayed in this hotel over 3 months. I won't recommend this to any one. The hotel is just ok, The noise from both freeway 101 and Ventura bl is just fine but The staff is less than helpful. It seems like it's an annoyance to treat and taking care of the guests once they are in the hotel. No smile or customer service went so bad. Sometimes, we have to wait 10mn to get something done if they are on the phone, they won't even look at you. I think they ought to treat their customers before they take care of the calls. Get their number and call back is barely there and I've seen people waiting for 20mn sometimes just because they dont care of other people's need.
The manager had lost all the good skills of managing it. Asking what do you want isn't a nice way to greet a customer especially if they recommend people or has connections. We need to feel welcomed in a place like this than treating like a piece of trash.I felt bad for others and I wont come back again.
Finally, ask the maid to clean the whole room and not half because mine barely did toilets and left dirty several times or forgot something each time as if i was cursed to ask from the front desk. Anyway, This is not a bad review, they need to wake up and trat people well because we pay their salary. Ignorance is not and excuse. I have been to several Extended stays in the country and this one is by far the worst. | 2 | null |
Very comfortable!
Good sized rooms with really comfortable beds (deep mattress toppers!). Very clean and excellent service from all staff. The hotel's restaurant has very good food but lacks any ambience. | 4 | null |
Great location - DIY though.
The location is fantastic. However its motto: "do your own thing" is very true. There are no maps, brochures, etc. you are on your own - we used the Marriott concierge who was great had good tips on local restaurants. There is a 'User's Guide" that advises you were to get ice for your drinks and that clothes are required in the hot tub...no other "real' info though. My husband was irked that there is no channel guide for the fancy nice tv.
There is no clock of any kind in the room - use your phone/watch. No drawers for clothes etc and your suitcase has to live on the floor.
If you are looking for a great location in a small hotel and are a DIY person it more than fits the bill. However if your idea of a hotel includes service, assistance etc. It is not for you. The red kiss nightlight is a fun functional touch. Otherwise the bathroom is small and dark and the shower very impractical: narrow with a rain shower head that you have to stand under to turn on while not banging youself on either the grab pole or partial shower "wall". I am a small person but could not lift my arms withought hitting either the pole or the wall.
It is nice that breakfast is included - however it is very poor quality. The eggs /bacon and waffles are not edible. | 3 | null |
Reasonably good overall
Found the hotel to be very clean, although the maids ignored the Do Not Disturb's and tried to come in every morning! Found the desk staff and bell staff quite rude overall and was not impressed with them. I queued for a few minutes to get to the front and then be told bya snooty desk woman 'we are closed now'. Not great customer service. The nighttime staff were friendlier. Great location, dont get subways to Times Square, taxi's are actually cheaper if there are two or more of you!
Room was reasonable - only one side had a bed-side table though, but chair was very comfortable. | 3 | null |
Great location, but . . .
Kona Kai resort can boast a near-perfect location along San Diego Bay, but the rooms leave a great deal to be desired. The carpet, upholstery and bed covers are dated and, in some cases, threadbare, but the biggest drawback is the ventilation. Our room had a balcony looking out onto the esplanade, but in order to have any fresh air, we had to leave the door wide open, which flooded the room with bright light from the parking lot all night long. When we closed the door, the woefully inadequate wall unit sounded like a jet from the nearby Navy base taking off every time the air conditioner kicked in. | 3 | null |
If you're looking for a cheap Motel go there
If you're looking for a cheap Motel in the Seattle area and you've read all the bad reviews of all the motels around there and you are wondering where to stay, go to this motel. It's not the best you can have, but its SAFE, it costs as the other motels in the area, and it is enough confortable.
We stayed there for 4 days in two rooms, and they were ok. Clean, confortable and not far from Downtown Seattle (20 mins driving). | 5 | null |
The WORST!!!
there is no rating for this hotel...below any standard.
We just returned from staying at this hotel for 7 nights...we were transferred from room to room 4 (FOUR) times. First time they gave us a room with broken windows and no TV...then they gave us a room whose tub and sink were clogged and you couldn't take a shower. After complaining someone left us a pump in the bathroom to help ourselves. Then they moved us to another room with no blanket and a horribly dirty shower stall. The next morning we received a note ubder the door that they have to renovate the whole floor and we have to move again.
The personnel was so rude, they laughed in my face and justified that :"this a 2 star hotel, what do you want?"...No housekeeping services, they left us 3 small towels for 2 people for 2 days, it was trash everywhere in the hallways, the bathrooms in so-called renovated rooms were so dirty....It was a nightmare!!! | 1 | null |
Good city hotel in middle of Philadelphia
We stayed here a couple of nights. The hotel is not really what we would describe as a boutique hotel as it is too large to merit that description. However, it is a very good choice of hotel if you want to be looked after and stay in the middle of Philadelphia. The room was lovely, well decorated and kept very clean although the noise from outside air conditioning units was unwelcome. The hotel was a short walk from good restaurants and from bars to participate in Philadelphia's nightlife on a Friday evening. It is close enough to be able to walk to all the sites of interest as long as you do not mind a couple of miles walk around the city. The front desk service was exceptional - friendly and prompt. We had a problem with valet parking (it is "outsourced") which was superbly dealt with by them and fully met our expectations. Breakfast (provided free of charge as compensation for parking problems) was enjoyable if service there was a little tardy. Quite expensive by European standards but reasonable for the US. All in all an enjoyable stay. | 4 | null |
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