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stringlengths 13
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sequencelengths 1
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⌀ | topics-suggestion-metadata
dict | sentiment
listlengths 0
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values | sentiment-suggestion-metadata
dict | external_id
stringclasses 0
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stringclasses 1
value | vectors
dict |
|---|---|---|---|---|---|---|---|---|---|
My card payment is still on hold, why is it so? | [] | [
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.38650408387184143,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why is my payment pending? | [] | [
"pending_card_payment",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4276815950870514,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card payment is still pending. | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4152776300907135,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do i finalize a card payment | [] | [
"pending_card_payment",
"reverted_card_payment?",
"terminate_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3606102764606476,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why is my card payment showing as pending? | [] | [
"card_payment_not_recognised",
"pending_card_payment",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42571529746055603,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why has my payment not gone through? | [] | [
"card_payment_not_recognised",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3848766088485718,
"agent": null
} | null | {} | {
"test_vector": null
} |
Please help me to know the status of my card payment as its pending since a while. | [] | [
"pending_card_payment",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.39817285537719727,
"agent": null
} | null | {} | {
"test_vector": null
} |
I recently made a payment, and it is showing up in my account as "pending". What does that mean? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.439526230096817,
"agent": null
} | null | {} | {
"test_vector": null
} |
What does it mean by pending payment? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4077679216861725,
"agent": null
} | null | {} | {
"test_vector": null
} |
When will my card payment be done pending? | [] | [
"pending_card_payment",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.384224534034729,
"agent": null
} | null | {} | {
"test_vector": null
} |
I made this payment days ago so why hasn't it gone through yet? | [] | [
"card_payment_not_recognised",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35661670565605164,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am seeing pending from the card payment I made. | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4179525077342987,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card payment is showing pending. | [] | [
"card_payment_not_recognised",
"pending_card_payment",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42478618025779724,
"agent": null
} | null | {} | {
"test_vector": null
} |
I bought some stuff this morning but the payment shows as pending | [] | [
"card_payment_not_recognised",
"pending_card_payment",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4148612320423126,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am waiting for a payment to go through. | [] | [
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.4146811068058014,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long does an item I bought show as pending? | [] | [
"pending_card_payment",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3683168888092041,
"agent": null
} | null | {} | {
"test_vector": null
} |
What is a pending payment? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41848936676979065,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like to know why my purchases from this morning are still pending. | [] | [
"pending_card_payment",
"pending_top_up",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3955439627170563,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why is there a pending transaction on my card? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44203609228134155,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card payment is pending. | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4216598570346832,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why is a payment showing up on my card as pending? | [] | [
"card_payment_not_recognised",
"pending_card_payment",
"pending_top_up"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42682406306266785,
"agent": null
} | null | {} | {
"test_vector": null
} |
I made a purchase and it says it's pending. What does that mean? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39217525720596313,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long do card transactions take to clear? | [] | [
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.35174232721328735,
"agent": null
} | null | {} | {
"test_vector": null
} |
what does pending mean? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4272339642047882,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long will this card payment stay pending? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3798424005508423,
"agent": null
} | null | {} | {
"test_vector": null
} |
My payment still hasn't processed! | [] | [
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3869015574455261,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was double charged, and the second charge is showing as "pending". How long will it be before I get my money back once the second charge has been refunded? | [] | [
"Refund_not_showing_up",
"request_refund",
"transaction_charged_twice"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4053316116333008,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have waited 15 days, but my payment still hasn't cleared. | [] | [
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37521541118621826,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why would I have a pending payment? | [] | [
"pending_card_payment",
"pending_top_up",
"pending_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42121708393096924,
"agent": null
} | null | {} | {
"test_vector": null
} |
Explain what the pending payment means? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3969239294528961,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why are my payments showing pending? | [] | [
"pending_card_payment",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.429171085357666,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card is still pending, I've been waiting a while. | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.38587844371795654,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet. | [] | [
"card_payment_not_recognised",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36819589138031006,
"agent": null
} | null | {} | {
"test_vector": null
} |
I bought some things this morning but the payment shows that it is pending | [] | [
"card_payment_not_recognised",
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42117851972579956,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long does it take to authorise a payment? | [] | [
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3860125243663788,
"agent": null
} | null | {} | {
"test_vector": null
} |
I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though. | [] | [
"card_payment_not_recognised",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.36255231499671936,
"agent": null
} | null | {} | {
"test_vector": null
} |
What does a pending transaction mean? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4341352880001068,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have paid by my card but payment is still its coming as pending. I think there is some issue please check and let me know when the status will complete. | [] | [
"pending_card_payment",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.43623122572898865,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long? | [] | [
"pending_card_payment",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4266354739665985,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have a pending payment from stuff I bought this morning. | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4075153172016144,
"agent": null
} | null | {} | {
"test_vector": null
} |
My phone was stolen | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.33813562989234924,
"agent": null
} | null | {} | {
"test_vector": null
} |
My phone was stolen yesterday. What should I do? | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.34350845217704773,
"agent": null
} | null | {} | {
"test_vector": null
} |
If my phone is missing, can I block someone from using the app? | [] | [
"exchange_via_app",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3953900635242462,
"agent": null
} | null | {} | {
"test_vector": null
} |
I think my phone is either lost or stolen. | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3415844440460205,
"agent": null
} | null | {} | {
"test_vector": null
} |
If I was mugged and lost everything, how do I access my account and app? | [] | [
"exchange_via_app",
"lost_or_stolen_card"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3443244695663452,
"agent": null
} | null | {} | {
"test_vector": null
} |
I can't find my phone. | [] | [
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3369869589805603,
"agent": null
} | null | {} | {
"test_vector": null
} |
I've lost track of my phone or someone stole it. | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.36205610632896423,
"agent": null
} | null | {} | {
"test_vector": null
} |
I'm not sure where my phone is, I think someone stole it or it's lost. | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3424478769302368,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I used my card even if my phone has been stolen? | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3615971505641937,
"agent": null
} | null | {} | {
"test_vector": null
} |
My phone was stolen, what do I do? | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35008925199508667,
"agent": null
} | null | {} | {
"test_vector": null
} |
lost my phone, dont want others to use it. | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.38663536310195923,
"agent": null
} | null | {} | {
"test_vector": null
} |
I lost my phone and need help securing it. | [] | [
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3718402683734894,
"agent": null
} | null | {} | {
"test_vector": null
} |
My phone was stolen so I no longer have access to the app. | [] | [
"exchange_via_app",
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3361784517765045,
"agent": null
} | null | {} | {
"test_vector": null
} |
left phone at hotel, how to access app | [] | [
"exchange_via_app",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3541486859321594,
"agent": null
} | null | {} | {
"test_vector": null
} |
My phone is not on me. How can I use the app? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37873679399490356,
"agent": null
} | null | {} | {
"test_vector": null
} |
my phone is gone | [] | [
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.351747065782547,
"agent": null
} | null | {} | {
"test_vector": null
} |
My phone is not with me at the moment so I will not be able to access the app. | [] | [
"exchange_via_app",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.34243664145469666,
"agent": null
} | null | {} | {
"test_vector": null
} |
my phone was taken! can you place cancel my account so no one uses it | [] | [
"cancel_transfer",
"lost_or_stolen_phone",
"terminate_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4019598364830017,
"agent": null
} | null | {} | {
"test_vector": null
} |
I lost my phone and would like to freeze my accounts. | [] | [
"lost_or_stolen_phone",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.40150848031044006,
"agent": null
} | null | {} | {
"test_vector": null
} |
lost phone, can i still access account? | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35809022188186646,
"agent": null
} | null | {} | {
"test_vector": null
} |
The hotel called and said I left my phone in the room. | [] | [
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.38006487488746643,
"agent": null
} | null | {} | {
"test_vector": null
} |
Someone stole my phone yesterday :( is there anything I need to do? | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35625141859054565,
"agent": null
} | null | {} | {
"test_vector": null
} |
lost phone, dont want others to access account | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.36766254901885986,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was mugged and everything taken. What do I do to protect my account? | [] | [
"compromised_card"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3596087396144867,
"agent": null
} | null | {} | {
"test_vector": null
} |
I believe I left my smartphone at the hotel I was staying at. | [] | [
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3414646089076996,
"agent": null
} | null | {} | {
"test_vector": null
} |
Someone attacked me yesterday and took my things, so I am unable to use the app. I am in need of some help. | [] | [
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3648553192615509,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I still use the app if I switched phones? | [] | [
"exchange_via_app",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3957974910736084,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was mugged yesterday and they took everything. I can't access my app. What are my next steps? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3712776303291321,
"agent": null
} | null | {} | {
"test_vector": null
} |
I got mugged yesterday and lost access to the app. I need to regain it. | [] | [
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.34680360555648804,
"agent": null
} | null | {} | {
"test_vector": null
} |
If I lost my phone, can someone use my account? | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3598989248275757,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am not able to use the app since I forgot my phone at the hotel I was staying at. | [] | [
"exchange_via_app",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.33778858184814453,
"agent": null
} | null | {} | {
"test_vector": null
} |
Someone stole my phone. | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3476226329803467,
"agent": null
} | null | {} | {
"test_vector": null
} |
Someone stole my cards! | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3525026738643646,
"agent": null
} | null | {} | {
"test_vector": null
} |
My phone is lost. What do I do to prevent someone from using the app? | [] | [
"exchange_via_app",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.37796521186828613,
"agent": null
} | null | {} | {
"test_vector": null
} |
Is there anything I need to do since my phone was stolen? | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3582513630390167,
"agent": null
} | null | {} | {
"test_vector": null
} |
I lost my phone! | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3690907657146454,
"agent": null
} | null | {} | {
"test_vector": null
} |
I can't find my phone but it has all my credit card information. | [] | [
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3731793761253357,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I use the app if I don't have my phone with me? | [] | [
"exchange_via_app",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3483852446079254,
"agent": null
} | null | {} | {
"test_vector": null
} |
I got mugged yesterday and can't use the app. | [] | [
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3499548137187958,
"agent": null
} | null | {} | {
"test_vector": null
} |
My things were stolen yesterday and I can't use any apps or anything, so I am going to need some help. | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.34505999088287354,
"agent": null
} | null | {} | {
"test_vector": null
} |
Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3982955515384674,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I receive a refund for my item? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3637639880180359,
"agent": null
} | null | {} | {
"test_vector": null
} |
Get an item refund | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3717009723186493,
"agent": null
} | null | {} | {
"test_vector": null
} |
Would I be able to get a refund for something I bought? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35939058661460876,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need to do a refund | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36005568504333496,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need a refund on an item I have not received. Am I able to simply cancel the payment? I don't know how to do this. | [] | [
"cancel_transfer",
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.40355291962623596,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like a refund for something I bought | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.36074283719062805,
"agent": null
} | null | {} | {
"test_vector": null
} |
I want to return an item. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3748932182788849,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I have a refund? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.382391095161438,
"agent": null
} | null | {} | {
"test_vector": null
} |
I wasn't charged the correct amount for an item I purchased, how can I fix this? | [] | [
"card_payment_wrong_exchange_rate",
"wrong_amount_of_cash_received"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3949245512485504,
"agent": null
} | null | {} | {
"test_vector": null
} |
Hi there! I need to cancel an order I recently made and start processing a refund. Can you please help me with this and set up the refund as soon as possible? It's very urgent. | [] | [
"cancel_transfer",
"order_physical_card",
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.37976402044296265,
"agent": null
} | null | {} | {
"test_vector": null
} |
Please stop my purchase. | [] | [
"terminate_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.40098896622657776,
"agent": null
} | null | {} | {
"test_vector": null
} |
I want a refund because my package has been taking too long to arrive. How do I go about doing that? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37481027841567993,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I apply for a refund? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.337357759475708,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I have an item refunded? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3874978721141815,
"agent": null
} | null | {} | {
"test_vector": null
} |
I ordered something ages ago online but it's simply not arriving. I've got enough! Give me back my money, I'm not paying these people. | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3540634214878082,
"agent": null
} | null | {} | {
"test_vector": null
} |
What do I need to do to get a refund? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3706926703453064,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need a refund? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.37130576372146606,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am unhappy with my purchase, how do I cancel the order? | [] | [
"cancel_transfer",
"order_physical_card"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.44254544377326965,
"agent": null
} | null | {} | {
"test_vector": null
} |
I bought something but now I would like a refund. How do I do that? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.36987677216529846,
"agent": null
} | null | {} | {
"test_vector": null
} |
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