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⌀ | topics-suggestion-metadata
dict | sentiment
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dict | external_id
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stringclasses 1
value | vectors
dict |
|---|---|---|---|---|---|---|---|---|---|
How do I get refunded? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3583917021751404,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can you cancel my purchase? | [] | [
"cancel_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.42058032751083374,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I cancel a previous purchase | [] | [
"cancel_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.42498376965522766,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would appreciate it if I could get an item refunded | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35155683755874634,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I claim a refund? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3478245735168457,
"agent": null
} | null | {} | {
"test_vector": null
} |
I don't want the item, I bought it on accident, can I get a refund? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3881971538066864,
"agent": null
} | null | {} | {
"test_vector": null
} |
Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent. | [] | [
"cancel_transfer",
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.38706013560295105,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like a refund on one of your products that has been sold to me | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3437137007713318,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am not Happy with this product can i get a refund? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3817112445831299,
"agent": null
} | null | {} | {
"test_vector": null
} |
I want this amount reversed out of my account. | [] | [
"reverted_card_payment?",
"top_up_reverted"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.45403745770454407,
"agent": null
} | null | {} | {
"test_vector": null
} |
Hello! I recently made a purchase and I'm needing to cancel my order and process a refund as soon as possible. | [] | [
"cancel_transfer",
"order_physical_card",
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.38739991188049316,
"agent": null
} | null | {} | {
"test_vector": null
} |
I want to reverse a purchase. Can I cancel it? | [] | [
"cancel_transfer",
"reverted_card_payment?"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4583154320716858,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am chatting about an order from a long while back. I never got it to this day and am deeply upset by this! I want all of my money back! I just can not accept paying for something I never got. | [] | [
"order_physical_card"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3793559968471527,
"agent": null
} | null | {} | {
"test_vector": null
} |
I bought this item and was charged the wrong amount can I get a refund? | [] | [
"card_payment_wrong_exchange_rate",
"Refund_not_showing_up",
"request_refund",
"wrong_amount_of_cash_received"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.388248473405838,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like to cancel a payment. I purchased something several days ago and i still have not received it. | [] | [
"cancel_transfer",
"pending_card_payment",
"terminate_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3910335898399353,
"agent": null
} | null | {} | {
"test_vector": null
} |
What's the refund process? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3515719771385193,
"agent": null
} | null | {} | {
"test_vector": null
} |
I want a refund for my purchase | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35482102632522583,
"agent": null
} | null | {} | {
"test_vector": null
} |
How can I process a refund for something I purchased? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3406068980693817,
"agent": null
} | null | {} | {
"test_vector": null
} |
I want to get an item refunded | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3579227924346924,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need to cancel a purchase I made. | [] | [
"cancel_transfer",
"terminate_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.41109323501586914,
"agent": null
} | null | {} | {
"test_vector": null
} |
I tried to make a transfer and it was declined. Why? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.435934454202652,
"agent": null
} | null | {} | {
"test_vector": null
} |
Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4387744963169098,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am getting continuous failure for all my transfers. I have cross checked each recipient detail again and again and everything is correct. | [] | [
"failed_transfer",
"top_up_failed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4057077467441559,
"agent": null
} | null | {} | {
"test_vector": null
} |
why was my transfer declined | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.458269327878952,
"agent": null
} | null | {} | {
"test_vector": null
} |
What would make a decline message show up during a transfer? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.38591834902763367,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.42200490832328796,
"agent": null
} | null | {} | {
"test_vector": null
} |
How can I fix my card, it got declined twice. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"transaction_charged_twice"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.43619057536125183,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why did a transfer get declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.46260738372802734,
"agent": null
} | null | {} | {
"test_vector": null
} |
My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.39060869812965393,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why did my transfer decline | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.41274961829185486,
"agent": null
} | null | {} | {
"test_vector": null
} |
The card got declined twice when I tried to use it to buy something online yesterday. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"transaction_charged_twice"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4450572729110718,
"agent": null
} | null | {} | {
"test_vector": null
} |
If the transfer details have already but reviewed and confirmed that they are correct, what other reason would cause my transfer to be declined? | [] | [
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3810133635997772,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why did I get a transfer declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.45675867795944214,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why did my my transfer get declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.45051172375679016,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I contact customer support about a transfer? | [] | [
"pending_transfer",
"transfer_fee_charged",
"transfer_into_account",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4212099313735962,
"agent": null
} | null | {} | {
"test_vector": null
} |
You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I tried couple times already but same thing. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.399120956659317,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was I unable to do a transfer? | [] | [
"card_not_working",
"declined_transfer",
"failed_transfer",
"pending_transfer",
"unable_to_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4201031029224396,
"agent": null
} | null | {} | {
"test_vector": null
} |
Trouble transferring transaction contact for help | [] | [
"contactless_not_working",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41566434502601624,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why could my transfer have been declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4534308612346649,
"agent": null
} | null | {} | {
"test_vector": null
} |
When I try and to buy something using my card it keeps getting declined. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.44533076882362366,
"agent": null
} | null | {} | {
"test_vector": null
} |
I could not do a transfer because it was declined | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.46051961183547974,
"agent": null
} | null | {} | {
"test_vector": null
} |
When I submit a transfer, it is being declined. The information I put in has been reviewed. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4006868898868561,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was the transfer declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.45470067858695984,
"agent": null
} | null | {} | {
"test_vector": null
} |
What is the reason my transfer was declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4499357342720032,
"agent": null
} | null | {} | {
"test_vector": null
} |
My transfer got declined. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4372015595436096,
"agent": null
} | null | {} | {
"test_vector": null
} |
My transfer was declined | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4319854974746704,
"agent": null
} | null | {} | {
"test_vector": null
} |
I tired to move my money, but my transfer was declined. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4390485882759094,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like to know why my transfer was declined. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4617564082145691,
"agent": null
} | null | {} | {
"test_vector": null
} |
I tried to make a transfer, but it was declined. Can you tell me why? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4098373055458069,
"agent": null
} | null | {} | {
"test_vector": null
} |
For what reason was my transfer declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4474687874317169,
"agent": null
} | null | {} | {
"test_vector": null
} |
My transfer has been declined and I know it should have went through. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.42791056632995605,
"agent": null
} | null | {} | {
"test_vector": null
} |
Double check your funds may be declined | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"transaction_charged_twice",
"verify_source_of_funds"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3873026371002197,
"agent": null
} | null | {} | {
"test_vector": null
} |
I can't transfer money from my account. | [] | [
"transfer_into_account",
"unable_to_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3909434974193573,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.43704912066459656,
"agent": null
} | null | {} | {
"test_vector": null
} |
I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4194600284099579,
"agent": null
} | null | {} | {
"test_vector": null
} |
I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken? | [] | [
"declined_card_payment",
"declined_cash_withdrawal"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4363349676132202,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card is being declined online. Could you tell me what might be broken or wrong with the account? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4469620883464813,
"agent": null
} | null | {} | {
"test_vector": null
} |
Are there any restrictions causing my transfer to be declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.462370902299881,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you check into my card please? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4013821482658386,
"agent": null
} | null | {} | {
"test_vector": null
} |
I think my transfer was declined, but why? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.42424705624580383,
"agent": null
} | null | {} | {
"test_vector": null
} |
The refund isn't showing up on my account. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3752696216106415,
"agent": null
} | null | {} | {
"test_vector": null
} |
My refund is missing from my statement. | [] | [
"extra_charge_on_statement",
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35400962829589844,
"agent": null
} | null | {} | {
"test_vector": null
} |
I requested a refund, and never received it. What can I do? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3756917715072632,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was supposed to get a purchase refunded but I don't see the money in my account | [] | [
"receiving_money",
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35894182324409485,
"agent": null
} | null | {} | {
"test_vector": null
} |
There's a refund missing from my statement | [] | [
"extra_charge_on_statement",
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35102030634880066,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3838155269622803,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am awaiting my refund | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38471224904060364,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long does it take for a refund? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35476794838905334,
"agent": null
} | null | {} | {
"test_vector": null
} |
Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37312051653862,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can you tell me why my refund is not showing in my statement? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3486366868019104,
"agent": null
} | null | {} | {
"test_vector": null
} |
I asked for a refund last week but nothing has happened yet, can you help me please? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35672882199287415,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why is my refund missing from my statement? | [] | [
"extra_charge_on_statement",
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3447437584400177,
"agent": null
} | null | {} | {
"test_vector": null
} |
Still waiting on a refund. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3629302680492401,
"agent": null
} | null | {} | {
"test_vector": null
} |
I requested a refund and it is missing. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37005674839019775,
"agent": null
} | null | {} | {
"test_vector": null
} |
Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise. | [] | [
"receiving_money",
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3406905233860016,
"agent": null
} | null | {} | {
"test_vector": null
} |
I bought something and returned it and the money from the return isn't in my account. | [] | [
"receiving_money",
"Refund_not_showing_up",
"request_refund",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.347262978553772,
"agent": null
} | null | {} | {
"test_vector": null
} |
Do you have any idea on when I will receive my refund? I got my statement and it was not there. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.37359118461608887,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why isn't a recent refund on my statement? | [] | [
"extra_charge_on_statement",
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3434424102306366,
"agent": null
} | null | {} | {
"test_vector": null
} |
Where can I see the refund in my account | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.34776175022125244,
"agent": null
} | null | {} | {
"test_vector": null
} |
i was supposed to get a refund but my balance hasn't changed, why not? | [] | [
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3896009027957916,
"agent": null
} | null | {} | {
"test_vector": null
} |
I requested a refund from a merchant days ago but I do not see it in my account. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3813938498497009,
"agent": null
} | null | {} | {
"test_vector": null
} |
The refund has not appeared in my account | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3668854534626007,
"agent": null
} | null | {} | {
"test_vector": null
} |
Did my refund go through? It's not on my statement. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3630439043045044,
"agent": null
} | null | {} | {
"test_vector": null
} |
My statement doesn't show that a refund has processed | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.35304439067840576,
"agent": null
} | null | {} | {
"test_vector": null
} |
I requested a refund from a store but it hasn't arrived. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36193153262138367,
"agent": null
} | null | {} | {
"test_vector": null
} |
I still haven't seen a refund on my account | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35760143399238586,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am missing a refund. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3673035800457001,
"agent": null
} | null | {} | {
"test_vector": null
} |
My refund doesn't seem to be showing on my statement. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3526192009449005,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am not seeing a refund in my statement. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3441140353679657,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why can't I see a recent refund in my statement? | [] | [
"extra_charge_on_statement",
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3444770574569702,
"agent": null
} | null | {} | {
"test_vector": null
} |
I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3549307882785797,
"agent": null
} | null | {} | {
"test_vector": null
} |
Where is my refund? I have been checking my account all day. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3839464485645294,
"agent": null
} | null | {} | {
"test_vector": null
} |
It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Please understand my frustration and put the money back in my account. | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.36583730578422546,
"agent": null
} | null | {} | {
"test_vector": null
} |
My refund is missing | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38001272082328796,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why doesn't a return show up im my account from a purchase I made? | [] | [
"Refund_not_showing_up",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.40260210633277893,
"agent": null
} | null | {} | {
"test_vector": null
} |
I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the seller? | [] | [
"Refund_not_showing_up",
"request_refund",
"top_up_by_bank_transfer_charge"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3915823996067047,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting my money back. Thank you. | [] | [
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3911702334880829,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back? | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3961654305458069,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long will it take to get my refund | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.34256991744041443,
"agent": null
} | null | {} | {
"test_vector": null
} |
I should have received a refund however it is not showing on my statement | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35862085223197937,
"agent": null
} | null | {} | {
"test_vector": null
} |
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