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⌀ | topics-suggestion-metadata
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dict | external_id
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|---|---|---|---|---|---|---|---|---|---|
My credit card was declined. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.486287921667099,
"agent": null
} | null | {} | {
"test_vector": null
} |
The new card that was just sent to me was declined multiple times yesterday when I tried to use it at a restaurant to pay for my dinner. I am really disappointed and embarrassed that my card was denied when I tried to use it to pay for my friend's birthday dinner. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4689670503139496,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was my card payment declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4824156165122986,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was trying to purchase something at the store today and my card has been declined. Why has this happened? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4685201346874237,
"agent": null
} | null | {} | {
"test_vector": null
} |
My payment has been declined, I thought this issue was fixed! | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.45408764481544495,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card was declined in a shop | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.45541903376579285,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why did it decline my payment? | [] | [
"declined_card_payment",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.44258415699005127,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card declined | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.48819437623023987,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can you look at my account ans see why my card was declined | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4654805064201355,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was out today looking forward to pay with my new card, turns out the payment just kept getting declined. This is really sad, what's going on? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.42414647340774536,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was a transaction on my card declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4977010488510132,
"agent": null
} | null | {} | {
"test_vector": null
} |
My new card keeps getting declined. I was very excited to use it for the first time today. Why is this doing this? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4150143265724182,
"agent": null
} | null | {} | {
"test_vector": null
} |
My latest payment was declined, I was told everything was back to working order. What happened? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"order_physical_card"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.40989843010902405,
"agent": null
} | null | {} | {
"test_vector": null
} |
I know I have enough funds in my account but my card payment hasn't worked for some reason. What do I do? | [] | [
"card_not_working"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.33866021037101746,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why doesn't the card payment work | [] | [
"card_not_working",
"card_payment_fee_charged",
"card_payment_not_recognised",
"declined_card_payment",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3537912666797638,
"agent": null
} | null | {} | {
"test_vector": null
} |
I'm really stuck. I don't know why but my card payment has not gone through. | [] | [
"card_not_working",
"card_payment_not_recognised",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38549289107322693,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have a card payment that was declined, but why? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.47041943669319153,
"agent": null
} | null | {} | {
"test_vector": null
} |
Do you know why my card payment did not work? | [] | [
"card_not_working",
"card_payment_fee_charged",
"card_payment_not_recognised",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3543556332588196,
"agent": null
} | null | {} | {
"test_vector": null
} |
Something is wrong with my payment account since it has been declined | [] | [
"card_payment_wrong_exchange_rate",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.49475231766700745,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why are you declining my payment? Everything was fine. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3743717670440674,
"agent": null
} | null | {} | {
"test_vector": null
} |
I don't know why my payment didn't work. | [] | [
"card_not_working",
"card_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35566213726997375,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card payment did not work. | [] | [
"card_not_working",
"card_payment_fee_charged",
"card_payment_not_recognised",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35572707653045654,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why is my debit card being declined when I have money? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"direct_debit_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.5179033875465393,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card was not accepted. | [] | [
"card_acceptance"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3953254818916321,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have no idea why my card payment did not work. | [] | [
"card_not_working",
"card_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35437387228012085,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card payment didn't work, can you help? | [] | [
"card_not_working",
"card_payment_fee_charged",
"card_payment_not_recognised",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36223655939102173,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card was rejected at the store for some reason, can you look into this for me? | [] | [
"card_acceptance"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3862200975418091,
"agent": null
} | null | {} | {
"test_vector": null
} |
Please explain why my card was declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4768608808517456,
"agent": null
} | null | {} | {
"test_vector": null
} |
Hello, I am facing the issue with my new card as payments are declining again and again. Please help me in this issue. | [] | [
"declined_card_payment",
"declined_transfer",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3530120551586151,
"agent": null
} | null | {} | {
"test_vector": null
} |
Do you know why my card payment is declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4753761887550354,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was my Payment declined | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.5147950053215027,
"agent": null
} | null | {} | {
"test_vector": null
} |
They declined my card payment. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.462601900100708,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why has my card payment been declined? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4855601191520691,
"agent": null
} | null | {} | {
"test_vector": null
} |
I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening? | [] | [
"declined_card_payment",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3549535572528839,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card payment did not complete. | [] | [
"card_payment_fee_charged",
"card_payment_not_recognised",
"declined_card_payment",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3589693307876587,
"agent": null
} | null | {} | {
"test_vector": null
} |
My card didn't work in one of the shops. | [] | [
"card_not_working"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3562454879283905,
"agent": null
} | null | {} | {
"test_vector": null
} |
Card payment declined? | [] | [
"card_payment_fee_charged",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.46912428736686707,
"agent": null
} | null | {} | {
"test_vector": null
} |
I tried using my card and it kept getting declined, Why? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.42346373200416565,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do you fix my card payment? | [] | [
"card_payment_fee_charged",
"card_payment_not_recognised",
"card_payment_wrong_exchange_rate",
"pending_card_payment",
"reverted_card_payment?"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3673100471496582,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why do you keep declining my payment? I tried several times already with this card and it's just not working | [] | [
"declined_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3831525444984436,
"agent": null
} | null | {} | {
"test_vector": null
} |
I did transfer, why is it pending | [] | [
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4833888113498688,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long for money transfer to show? | [] | [
"receiving_money",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.39324426651000977,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why is my transfer not done yet? | [] | [
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42201486229896545,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have a pending transfer | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4730103611946106,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am waiting for a pending money transfer to process. | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40023738145828247,
"agent": null
} | null | {} | {
"test_vector": null
} |
i transfered however its still pending | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4615858197212219,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have a transfer that's pending and wanted to know how long it is going to take to process? | [] | [
"pending_top_up",
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40609923005104065,
"agent": null
} | null | {} | {
"test_vector": null
} |
So the transfer finally worked but now it's been pending for quite a long time. How long do you expect me to wait for it? It's quite urgent | [] | [
"pending_top_up",
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42926710844039917,
"agent": null
} | null | {} | {
"test_vector": null
} |
I had made a transfer but its still pending. | [] | [
"pending_card_payment",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44258204102516174,
"agent": null
} | null | {} | {
"test_vector": null
} |
I submitted my transfer but it has been pending for quite a while and I was wondering what takes so long? why hasn't it completed | [] | [
"pending_top_up",
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40037503838539124,
"agent": null
} | null | {} | {
"test_vector": null
} |
How can I speed up a transfer? Mine is pending. | [] | [
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4194386303424835,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long can an EU transfer take? | [] | [
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4048546552658081,
"agent": null
} | null | {} | {
"test_vector": null
} |
My transfer is still coming up as pending. | [] | [
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44590213894844055,
"agent": null
} | null | {} | {
"test_vector": null
} |
I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me. | [] | [
"country_support",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4497371017932892,
"agent": null
} | null | {} | {
"test_vector": null
} |
My transfer is still pending and I know the account numbers are correct. Please help. | [] | [
"pending_transfer",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44234755635261536,
"agent": null
} | null | {} | {
"test_vector": null
} |
I transferred money yesterday, but it still isn't available? | [] | [
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41670772433280945,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long does a transfer stay pending? | [] | [
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4200792610645294,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long do transfer pend for? | [] | [
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.34178027510643005,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why hasn't my transfer gone through yet? | [] | [
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42100250720977783,
"agent": null
} | null | {} | {
"test_vector": null
} |
When will the transfer go through? | [] | [
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39870667457580566,
"agent": null
} | null | {} | {
"test_vector": null
} |
Please explain why the transfers shows up as pending? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4621068835258484,
"agent": null
} | null | {} | {
"test_vector": null
} |
I double checked that I have the correct account details , they're right for sure. Transfer is still pending since forever. What should be done now? | [] | [
"pending_top_up",
"pending_transfer",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.46324944496154785,
"agent": null
} | null | {} | {
"test_vector": null
} |
When will my transfer go through? | [] | [
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3969167470932007,
"agent": null
} | null | {} | {
"test_vector": null
} |
What is the cause that the transfer shows as pending? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.46315446496009827,
"agent": null
} | null | {} | {
"test_vector": null
} |
When will the transfer be completed? | [] | [
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.384914368391037,
"agent": null
} | null | {} | {
"test_vector": null
} |
Pending transfer? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.474489688873291,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like to know why my payment is still pending, can you help? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4206121265888214,
"agent": null
} | null | {} | {
"test_vector": null
} |
Someone transferred money to me and it doesn't show | [
{
"user_id": "5e177248-1126-4eb3-bf87-c453816c7ec9",
"value": [
"activate_my_card",
"receiving_money",
"transfer_not_received_by_recipient"
],
"status": "submitted"
}
] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [
{
"user_id": "5e177248-1126-4eb3-bf87-c453816c7ec9",
"value": "neutral",
"status": "submitted"
}
] | neutral | {
"type": null,
"score": 0.4054253399372101,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long does a transfer take to be confirmed? | [] | [
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39313119649887085,
"agent": null
} | null | {} | {
"test_vector": null
} |
I made a transfer 12 hours ago. Why is it still listed as pending? | [] | [
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.46027734875679016,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why does my transfer say "pending"? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.49161016941070557,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long can I expect a transfer to pend for? | [] | [
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3646377623081207,
"agent": null
} | null | {} | {
"test_vector": null
} |
For how long will my transfer be pending? | [] | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4103533625602722,
"agent": null
} | null | {} | {
"test_vector": null
} |
Transferring money in 2018 to another country shouldn't take this long. My transfer has been pending for too long. I verified my account details are correct. | [] | [
"country_support",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44308823347091675,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why is a money transfer not showing? | [] | [
"receiving_money",
"Refund_not_showing_up",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3951040804386139,
"agent": null
} | null | {} | {
"test_vector": null
} |
The transfer is coming up as pending the payment is due today. Will I be charged a fee? | [] | [
"card_payment_fee_charged",
"pending_card_payment",
"pending_transfer",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4510860741138458,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am still waiting for a money transfer to show | [] | [
"pending_transfer",
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3942277431488037,
"agent": null
} | null | {} | {
"test_vector": null
} |
My transfer hasn't gone through yet. | [] | [
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41825640201568604,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am confused as to why my transfer could still be pending. | [] | [
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.45867106318473816,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long does it take for a money transfer to show? | [] | [
"receiving_money",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3979041278362274,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can you remove my account please? | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.38699400424957275,
"agent": null
} | null | {} | {
"test_vector": null
} |
i want to close an account but im not sure about setting up a new one in the future, what do you recommend | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3528098165988922,
"agent": null
} | null | {} | {
"test_vector": null
} |
My account needs to be deleted. | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.364095002412796,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like to delete my account please. | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.361330509185791,
"agent": null
} | null | {} | {
"test_vector": null
} |
What steps do I need to take to close my account? | [] | [
"cancel_transfer",
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3480013608932495,
"agent": null
} | null | {} | {
"test_vector": null
} |
I'm tired of all the problems I've had. I want to quit this account! | [] | [
"terminate_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4196982979774475,
"agent": null
} | null | {} | {
"test_vector": null
} |
Please delete my account right now! | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3438985347747803,
"agent": null
} | null | {} | {
"test_vector": null
} |
I want to close my account | [] | [
"cancel_transfer",
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35012495517730713,
"agent": null
} | null | {} | {
"test_vector": null
} |
unhappy with you, how to delete account | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.40665295720100403,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like to delete my account. | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.36605414748191833,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am highly unsatisfied with this company and want to delete my account! | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3687681555747986,
"agent": null
} | null | {} | {
"test_vector": null
} |
I don't like your company. Delete my account. | [] | [
"terminate_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4020388126373291,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like to close my account. | [] | [
"cancel_transfer",
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.34192612767219543,
"agent": null
} | null | {} | {
"test_vector": null
} |
This company is terrible! Can you delete my account? | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4228947162628174,
"agent": null
} | null | {} | {
"test_vector": null
} |
This company is bad, please delete my account. | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4296553134918213,
"agent": null
} | null | {} | {
"test_vector": null
} |
please delete my account, your services are not up to par. | [] | [
"terminate_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3644077777862549,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need your help in deleting my account. | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.38301882147789,
"agent": null
} | null | {} | {
"test_vector": null
} |
The service of this company sucks, I need to terminate my account. | [] | [
"terminate_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.43195879459381104,
"agent": null
} | null | {} | {
"test_vector": null
} |
Delete this account! | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3701688051223755,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I get rid of my account ASAP? | [] | [
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37008410692214966,
"agent": null
} | null | {} | {
"test_vector": null
} |
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