text
stringlengths 13
368
| topics
listlengths 0
1
| topics-suggestion
sequencelengths 1
6
⌀ | topics-suggestion-metadata
dict | sentiment
listlengths 0
1
| sentiment-suggestion
stringclasses 3
values | sentiment-suggestion-metadata
dict | external_id
stringclasses 0
values | metadata
stringclasses 1
value | vectors
dict |
|---|---|---|---|---|---|---|---|---|---|
I found a charge for a direct debit that was not made by me. | [] | [
"direct_debit_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.424963116645813,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled? | [] | [
"cancel_transfer",
"card_payment_not_recognised",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38009512424468994,
"agent": null
} | null | {} | {
"test_vector": null
} |
This Direct Debit payment may not be right. | [] | [
"direct_debit_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41747456789016724,
"agent": null
} | null | {} | {
"test_vector": null
} |
why does the app show a direct debit payment that I did not authorize | [] | [
"direct_debit_payment_not_recognised",
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.401334285736084,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I dispute a payment even if I notice it several weeks after it was made? | [] | [
"card_payment_not_recognised",
"pending_card_payment",
"reverted_card_payment?"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36043035984039307,
"agent": null
} | null | {} | {
"test_vector": null
} |
It seems there is an incorrect listing of a direct debit payment on my app that I did not make | [] | [
"direct_debit_payment_not_recognised",
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41242340207099915,
"agent": null
} | null | {} | {
"test_vector": null
} |
I don't think I made this charge on my debit statement. | [] | [
"direct_debit_payment_not_recognised",
"extra_charge_on_statement"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3853747248649597,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have a direct debit charge that I do not recognize | [] | [
"direct_debit_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.46209657192230225,
"agent": null
} | null | {} | {
"test_vector": null
} |
I didn't make this direct debit transaction | [] | [
"direct_debit_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44578835368156433,
"agent": null
} | null | {} | {
"test_vector": null
} |
There's a direct debit on my account that I didn't authorize | [] | [
"direct_debit_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4096963703632355,
"agent": null
} | null | {} | {
"test_vector": null
} |
I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3796190321445465,
"agent": null
} | null | {} | {
"test_vector": null
} |
I don't recognize a debit payment that was made and would like to find out about the payment. | [] | [
"card_payment_not_recognised",
"direct_debit_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3609545826911926,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am concerned about the security in my account and would like to make a dispute. | [] | [
"compromised_card",
"transfer_into_account",
"verify_my_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.371438592672348,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why is there a direct debit I didn't make showing in the app? | [] | [
"direct_debit_payment_not_recognised",
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.413220077753067,
"agent": null
} | null | {} | {
"test_vector": null
} |
There is a direct debit I do not recognise in my statement | [] | [
"direct_debit_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.43939289450645447,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have a direct debit transaction I have not set up, but would like to . | [] | [
"direct_debit_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4414671063423157,
"agent": null
} | null | {} | {
"test_vector": null
} |
Someone has taken my money and I don't know who | [] | [
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3617377281188965,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was charged on my account that shouldn't be there. | [] | [
"card_payment_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4417130947113037,
"agent": null
} | null | {} | {
"test_vector": null
} |
There's a direct debit I wish to dispute | [] | [
"direct_debit_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4476236402988434,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was my account deducted from a seller when I didn't approve of it? | [] | [
"direct_debit_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4552328586578369,
"agent": null
} | null | {} | {
"test_vector": null
} |
What do I do if I forget my passcode? Because I did. | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3831430673599243,
"agent": null
} | null | {} | {
"test_vector": null
} |
I can't find my password | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3732796311378479,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I retrieve my passcode? | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4018801748752594,
"agent": null
} | null | {} | {
"test_vector": null
} |
My passcode doesn't seem to be working | [] | [
"card_not_working",
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3965778350830078,
"agent": null
} | null | {} | {
"test_vector": null
} |
I lost my password | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone",
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.34834128618240356,
"agent": null
} | null | {} | {
"test_vector": null
} |
My password isn't being accepted and I need to reset it. | [] | [
"card_acceptance",
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36031028628349304,
"agent": null
} | null | {} | {
"test_vector": null
} |
Something is wrong with my password. | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3464021682739258,
"agent": null
} | null | {} | {
"test_vector": null
} |
Something is wrong with my passcode | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3894827961921692,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I reset a forgotten passcode, please? | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.376716285943985,
"agent": null
} | null | {} | {
"test_vector": null
} |
I can't recall my passcode and need to reset it. | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3779211640357971,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I be given a new passcode? | [] | [
"change_pin",
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38851267099380493,
"agent": null
} | null | {} | {
"test_vector": null
} |
I do not know my passcode. | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4058320224285126,
"agent": null
} | null | {} | {
"test_vector": null
} |
I don't remember my code to get into the app. | [] | [
"exchange_via_app",
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3534288704395294,
"agent": null
} | null | {} | {
"test_vector": null
} |
I no longer have my passcode. | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39547860622406006,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why won't my passcode work? | [] | [
"card_not_working",
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3901446461677551,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I resent my passcode? | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3941900432109833,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need to reset my passcode. How do I do it? | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3915612995624542,
"agent": null
} | null | {} | {
"test_vector": null
} |
Show me please how to reset my passcode. | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3966248333454132,
"agent": null
} | null | {} | {
"test_vector": null
} |
Help me reset the passcode. | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38097327947616577,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have forgotten my passcode to access my app | [] | [
"exchange_via_app",
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3889668881893158,
"agent": null
} | null | {} | {
"test_vector": null
} |
What should I do if the passcode doesn't work for me? | [] | [
"card_not_working",
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3915720582008362,
"agent": null
} | null | {} | {
"test_vector": null
} |
I do not remember the code, what should I do? | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3485974967479706,
"agent": null
} | null | {} | {
"test_vector": null
} |
Where can I reset the passcode? | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38096171617507935,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need help resetting my passcode to access my app. | [] | [
"exchange_via_app",
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3869609832763672,
"agent": null
} | null | {} | {
"test_vector": null
} |
What steps do I take to receive another passcode? | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.429824560880661,
"agent": null
} | null | {} | {
"test_vector": null
} |
I forgot my password | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.35862910747528076,
"agent": null
} | null | {} | {
"test_vector": null
} |
I forgot my code to get into the app. | [] | [
"exchange_via_app",
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3380144238471985,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have forgotten my password. | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3684327006340027,
"agent": null
} | null | {} | {
"test_vector": null
} |
I forgot the code to access the app. | [] | [
"exchange_via_app",
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.33993294835090637,
"agent": null
} | null | {} | {
"test_vector": null
} |
Is there a way to reset my passcode? | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38111409544944763,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can you help me reset my password? | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.37782031297683716,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I reset my password? I don't know what it is. | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3532456159591675,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I reset the passcode? | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3864552676677704,
"agent": null
} | null | {} | {
"test_vector": null
} |
What should I do if I forgot my passcode? | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3953987956047058,
"agent": null
} | null | {} | {
"test_vector": null
} |
My passcode doesn't work | [] | [
"card_not_working",
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3921491503715515,
"agent": null
} | null | {} | {
"test_vector": null
} |
Tell me how to reset the passcode. | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39232930541038513,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need a new passcode. | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38279473781585693,
"agent": null
} | null | {} | {
"test_vector": null
} |
I don't have my access code for the app. | [] | [
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.352396696805954,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can you tell me what to do to reset my passcode? | [] | [
"passcode_forgotten"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39263948798179626,
"agent": null
} | null | {} | {
"test_vector": null
} |
What is the code I need to get into the app? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3814924955368042,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN. | [] | [
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3596687614917755,
"agent": null
} | null | {} | {
"test_vector": null
} |
My withdrawal was cancelled. | [] | [
"cancel_transfer",
"cash_withdrawal_charge",
"pending_cash_withdrawal"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.375590056180954,
"agent": null
} | null | {} | {
"test_vector": null
} |
This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately? | [] | [
"atm_support",
"card_not_working"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3646315932273865,
"agent": null
} | null | {} | {
"test_vector": null
} |
The ATM did not allow me to withdraw | [] | [
"atm_support",
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_cash_withdrawal",
"pending_cash_withdrawal"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3829984664916992,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was my ATM transaction cancelled? | [] | [
"atm_support",
"cancel_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.40192750096321106,
"agent": null
} | null | {} | {
"test_vector": null
} |
The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account? | [] | [
"atm_support",
"declined_card_payment",
"declined_cash_withdrawal"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.41510674357414246,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was at the ATM trying to made a withdraw and I was declined. | [] | [
"atm_support",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4585026204586029,
"agent": null
} | null | {} | {
"test_vector": null
} |
The ATM didn't let me get any cash | [] | [
"atm_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3354530930519104,
"agent": null
} | null | {} | {
"test_vector": null
} |
I want to know why I have been unable to withdrawn funds. | [] | [
"cash_withdrawal_charge",
"declined_cash_withdrawal",
"pending_cash_withdrawal"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.40104296803474426,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need your help to check my account, please! My card keeps being declined at the ATM, and I've already tried two different ones! | [] | [
"atm_support",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3765106797218323,
"agent": null
} | null | {} | {
"test_vector": null
} |
Hi, My card withdrawal was declined this morning. It was working fine till yesterday. Please check and inform me. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.38737136125564575,
"agent": null
} | null | {} | {
"test_vector": null
} |
Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account. | [] | [
"atm_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35129836201667786,
"agent": null
} | null | {} | {
"test_vector": null
} |
I tried to make a cash withdrawal and it was declined. Why did this happen? | [] | [
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"pending_cash_withdrawal"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4688214361667633,
"agent": null
} | null | {} | {
"test_vector": null
} |
I can't get money out of the ATM | [] | [
"atm_support",
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3748772144317627,
"agent": null
} | null | {} | {
"test_vector": null
} |
The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account? | [] | [
"atm_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.40177592635154724,
"agent": null
} | null | {} | {
"test_vector": null
} |
The withdrawal was declined I am unsure as to why this happened? | [] | [
"cash_withdrawal_charge",
"declined_cash_withdrawal",
"declined_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.44639915227890015,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was declined when I tried to get cash. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.47727081179618835,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was I declined at the ATM today when I was trying to make a withdraw? | [] | [
"atm_support",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4665195941925049,
"agent": null
} | null | {} | {
"test_vector": null
} |
What are some reasons that would cause ATM machines to decline my card? It has happened to me multiple times! | [] | [
"atm_support",
"declined_card_payment",
"declined_cash_withdrawal"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4570199251174927,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why did the ATM machine fail to give me a cash withdrawal? | [] | [
"atm_support",
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_cash_withdrawal",
"pending_cash_withdrawal"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3932035565376282,
"agent": null
} | null | {} | {
"test_vector": null
} |
My ATM transaction was unsuccessful. | [] | [
"atm_support",
"failed_transfer",
"top_up_failed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3733305335044861,
"agent": null
} | null | {} | {
"test_vector": null
} |
I attempted to get cash but was declined. | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.45376306772232056,
"agent": null
} | null | {} | {
"test_vector": null
} |
I tried to withdraw money but I was declined! | [] | [
"cash_withdrawal_charge",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4690239429473877,
"agent": null
} | null | {} | {
"test_vector": null
} |
How come I can't take money out of the ATM? | [] | [
"atm_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4097096920013428,
"agent": null
} | null | {} | {
"test_vector": null
} |
The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account? | [] | [
"atm_support",
"declined_card_payment",
"declined_cash_withdrawal"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.41066256165504456,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was my cash withdrawal declined? | [] | [
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"pending_cash_withdrawal"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.46898141503334045,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why could I not get cash? | [] | [
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3482387065887451,
"agent": null
} | null | {} | {
"test_vector": null
} |
why couldn't I get cash in the ATM? | [] | [
"atm_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3506029546260834,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why can't I get cash? | [] | [
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.344685435295105,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why didn't the ATM give me my money? | [] | [
"atm_support",
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.354059100151062,
"agent": null
} | null | {} | {
"test_vector": null
} |
i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen? | [] | [
"atm_support",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.46739721298217773,
"agent": null
} | null | {} | {
"test_vector": null
} |
The ATM isn't giving out any money. | [] | [
"atm_support",
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3845019042491913,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was I declined getting cash? | [] | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.483822226524353,
"agent": null
} | null | {} | {
"test_vector": null
} |
I couldn't get cash at the atm | [] | [
"atm_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3421633243560791,
"agent": null
} | null | {} | {
"test_vector": null
} |
Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account? | [] | [
"atm_support",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"transaction_charged_twice"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4588344097137451,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why could I not choose cash at the ATM? | [] | [
"atm_support",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.36223363876342773,
"agent": null
} | null | {} | {
"test_vector": null
} |
My cash withdrawl was declined why? | [] | [
"cash_withdrawal_charge",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4632873237133026,
"agent": null
} | null | {} | {
"test_vector": null
} |
Is there a reason that the ATM declined my transaction? | [] | [
"atm_support",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.5150172114372253,
"agent": null
} | null | {} | {
"test_vector": null
} |
The cash I tried to draw from the ATM was not approved. | [] | [
"atm_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3360265791416168,
"agent": null
} | null | {} | {
"test_vector": null
} |
atm would not give me cash | [] | [
"atm_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.34708231687545776,
"agent": null
} | null | {} | {
"test_vector": null
} |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.