text
stringlengths 12
186
| label
int64 0
2
|
---|---|
@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!
| 2 |
@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx
| 1 |
@united instead of be told when we board, we have to wait for the emails telling us about the delays.
| 0 |
@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.
| 2 |
@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL
| 0 |
@united I am UA elite Gold and have a UA Chase pres. plus credit card. How many EQM's do I need to get Platinum Elite!
| 1 |
@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days
| 0 |
@VirginAmerica I'd love to know what your policy is for damaged luggage.
| 1 |
@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?
| 0 |
@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate
| 0 |
@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!
| 0 |
π RT @JetBlue: Our fleet's on fleek. http://t.co/4KH92mKoTZ
| 1 |
.@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover.
| 0 |
@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals
| 0 |
@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff
| 0 |
@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee
| 2 |
@SouthwestAir So far so good! http://t.co/16c9ex79Rk
| 2 |
@JetBlue That's not weather reLate Flightd. You are just being nice and blaming the weather. Airport just wasn't prepared. Investigation time.
| 0 |
@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?
| 1 |
@USAirways, 1st a reaccommodation, now a delayed flight for this one. & the Gate Agent still hasn't mumbled a word. Folks getting anxious.
| 0 |
@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers
| 2 |
@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?
| 1 |
@VirginAmerica can you please have flights in SJC ? I have no choice but to fly Southwest to Vegas π©π
| 1 |
@united Yes I needed plenty of assistance but received none.
| 0 |
@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice
| 0 |
@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times.
| 0 |
@JetBlue Using JetBlue air miles?
| 1 |
@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!
| 0 |
@USAirways Seriously doubt that as I am still sitting inside at the gate.
| 0 |
@USAirways "Able"? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?
| 0 |
@united rude rude
| 0 |
@united you have a culture issue
| 0 |
@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0
| 0 |
@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft
| 0 |
@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT
| 1 |
@united dm these nuts
| 1 |
@AmericanAir Any way that we could look at other options for today?
| 1 |
@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel
| 1 |
@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday
| 2 |
@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. π
| 2 |
@united next day
| 1 |
@united My bag reference ID number is IND43728M. Thanks for looking at it.
| 2 |
@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.
| 0 |
@JetBlue CEO battles to please Wall St and flyers - from @NZherald http://t.co/Q4Amiw7FSw
| 1 |
@SouthwestAir is really gonna hear my mouth about this bag situation.
| 0 |
@SouthwestAir how do i know that my information is not found on other people's account? I can see someone else's reservation, rr # and trip
| 0 |
@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm....
| 0 |
@USAirways please change direct flights from RIC to JFK instead of LGA. Pleeeeease! LGA is the pits.
| 1 |
@AmericanAir I just DMed you
| 1 |
@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1. Great job
| 0 |
@united Resolved. Over hour of work on ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.
| 2 |
@SouthwestAir sent!
| 1 |
@usairways Iβm cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck
| 0 |
@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?
| 0 |
@united still waiting for a reply
| 0 |
@AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever
| 0 |
@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW
| 0 |
@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere
| 0 |
@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not
| 0 |
Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU
| 2 |
@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown
| 0 |
@USAirways IT HAS BEEN FOUND THANK YOU
| 2 |
@SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps
| 2 |
β@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)β you know me too well π
| 2 |
@SouthwestAir :( Thanks for the opportunity...
| 2 |
@SouthwestAir filing it now. Thank you for your response.
| 2 |
@JetBlue I did get the email. Thought i wasn't supposed to reply to thoseπ
| 1 |
@USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets
| 0 |
@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid
| 0 |
@AmericanAir you Cancelled Flightled my flight due to "weather" when others are flying out just fine. No compensation, no resolution. Incompetent.
| 0 |
@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no
| 0 |
@southwestair Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful.
| 1 |
@united you need to follow me so I can dm you to give you the info
| 1 |
@AmericanAir bag turned up, no thanks to your useless call-centre and useless website
| 0 |
@united I was able to get a seat on earlier flight sfo to ind. Can you add me to 6pm ord to IND?
| 1 |
@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.
| 0 |
@united @annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket.
| 0 |
@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME
| 0 |
@AmericanAir 11 out of 11 delayed flights, you suck and getting worse
| 0 |
@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call
| 0 |
@SouthwestAir any word when the customer relations department will open back up?
| 1 |
@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?
| 1 |
@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful
| 0 |
@SouthwestAir at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous
| 0 |
@AmericanAir I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?
| 0 |
@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!
| 0 |
@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA
| 0 |
@united is there another airport closer to Calgary we can fly out of tomorrow.
| 1 |
@USAirways : i have been trying to reach dividend miles to extend my ticket for last 3 days , 20 + calls and i get a message to call back
| 0 |
@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks.
| 0 |
@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix
| 0 |
@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.
| 0 |
@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!
| 0 |
@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?
| 0 |
@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.
| 0 |
@united and what am I suppose to do with that number?
| 1 |
@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali
| 0 |
@AmericanAir flight home Cancelled Flightled today. Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline
| 0 |
@USAirways over an hour now and still no one at the Yuma counter
| 0 |
@SouthwestAir pls help me get this resolved & reimbursement made. gracias, rico; pls send me private msg with phone number or email address
| 0 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.