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@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines | 0 |
@USAirways I been on hold with U for 40mins wasting my time and $ & I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT | 0 |
@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down. | 0 |
@united you guys are complete ass | 0 |
@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight? | 0 |
@united I see. Thanks for explaining. | 2 |
@JetBlue I would like to receive offers. | 1 |
@SouthwestAir plane switch on 636 meant A= back of plane #disappointed | 0 |
@JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific? | 1 |
@united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours. | 1 |
@united @jsumiyasu I am thankful to the United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home! | 2 |
@SouthwestAir thanks for the response - flight time has passed - rebooked now | 0 |
@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out? | 0 |
@JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport 22 hours before my flight #RIPOFF #NoSupport | 0 |
@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner? | 0 |
@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing | 0 |
@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me? | 0 |
@SouthwestAir placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do? | 0 |
@JetBlue yer deals never seem to include NYC-->PDX or NYC-->PGH...wish they did! | 1 |
@JetBlue at what point in delays can I take a different flight to my destination? | 0 |
@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac. Some water would be nice. Where's your manners? | 0 |
@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX. | 0 |
@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat. | 2 |
@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible | 0 |
@JetBlue lol the fleet on fleek... i see yall ballin... new jets on deck.. | 1 |
@united tell me something I don't know...not #keepingit100 #weaktea | 0 |
@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room? | 0 |
@JetBlue if i ask ask the pilot will he tell me the name of our aiecraft | 1 |
@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united | 0 |
@USAirways Strike Three!!! You guys suck!!! | 0 |
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood | 2 |
@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled! | 0 |
@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail | 0 |
@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW | 0 |
@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR... | 0 |
@SouthwestAir Tried to DM you, it won't let me as it says you are not following me. | 1 |
❤️❤️❤️“@JetBlue: Our fleet's on fleek. http://t.co/UHUmAskLdv” | 1 |
@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public. | 0 |
@SouthwestAir nice touch on the passbook integration! | 2 |
@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...? | 0 |
@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-) | 2 |
@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. + | 0 |
@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation? | 0 |
@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup | 0 |
Too Late Flight. RT “@JetBlue: Our fleet's on fleek. http://t.co/nJ5Ga1gds5” | 1 |
@SouthwestAir myself and 2 others | 1 |
@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap. | 0 |
@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers. | 0 |
@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM | 0 |
@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated | 0 |
@SouthwestAir your wifi is angering me with its slowness | 0 |
@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever | 0 |
@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department. | 0 |
@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms. | 0 |
@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me. | 0 |
@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250 | 0 |
@JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? 😂😂 | 1 |
@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM | 1 |
@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected. | 2 |
@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD | 0 |
@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible & not trying to take all my $. | 0 |
@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline | 2 |
@SouthwestAir on hold with customer service; you may be quicker. I rebooked trip for a lower fare. Where did the difference in $ go? | 0 |
@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow. | 2 |
@united but it's hard to stay upset at someone when they at least TRY to show remorse. | 0 |
@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta #NFTYConvention http://t.co/ttbtY89Ilo | 1 |
@AmericanAir My father loved working for you as well as PanAm | 2 |
@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage #AmericanAirlines | 0 |
@SouthwestAir should get their shit together before they owe my $2,000 for my bag. | 0 |
@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often... | 0 |
@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back Late Flightr. FOR A WEEK NOW! | 0 |
@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do? | 0 |
@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns! | 0 |
@united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you! | 2 |
@JetBlue Gotcha... but "lessening the delay" ... that part's not happening, right? | 0 |
@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;) | 2 |
@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past. | 2 |
@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change | 0 |
@JetBlue Ever consider coming to Memphis? Need some TrueBlue service and fares badly!! | 1 |
@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer! | 2 |
@AmericanAir any ways to get through the 50 minute wait to book a flight? | 0 |
@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX. | 0 |
.@USAirways thanks! | 2 |
@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!! | 0 |
@USAirways don't think you guys could mess things up any more.. Never flying with you again! | 0 |
@AmericanAir Still on hold. Way to suck. | 0 |
@VirginAmerica Your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. #apostrophefail | 0 |
@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks. | 2 |
@USAirways is absolute crap this week!! | 0 |
@united you're good. Thank you! | 2 |
@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?! | 0 |
@USAirways I am in meetings in California and have no luggage!! | 0 |
@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations | 2 |
@united Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s | 0 |
@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail. I can book separately, but why not together? | 0 |
@united I’m resending the confirmation code in a DM | 1 |
@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you. | 0 |
@USAirways waiting for bags now over 25min in Phl bag claim! | 0 |
@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending. | 0 |
@SouthwestAir thanks for your excellent response time and assistance! All set :) | 2 |
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