mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether	0
@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO. Just needs a cabaret singer. Think about it!	1
@AmericanAir Understood. Integration takes time, but no excuse for poor customer service	0
@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!	0
@united how much does a ski bag cost to check? Bag contains 1 pair is skis and one pair of poles	1
@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj	2
@united On top of that I paid for 1st class and my wife got stuck in coach.	0
@united get a clue. I am a 1K/2mm miler and that is the response you give?	0
@united note: they are traveling w 2yr old. Unreal	0
@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail	0
@USAirways still crickets from customer service.	0
@JetBlue can you DM?	1
@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?	0
@SouthwestAir I'm on the 110 lol has anyone arrived yet??	1
@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!	2
@SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!	0
@AmericanAir thank you for the update!	2
@united received my bag. I appreciate taking care of the matter and following up!	2
@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!	0
@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?	0
@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...	0
@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!	0
@united UA 1706 there is no way a plane "loses its software" I believe you decided to do an upgrade...	0
@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?	0
@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!	0
@united the worst customer service in Denver.	0
@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.	0
@AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass	1
@JetBlue Gerne :)	1
@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.	0
@SouthwestAir what is the status on flight#122 STL-AUS?	1
@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?	0
@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235	0
@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?	0
@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam	2
@united I sent you a dm hours ago	0
@SouthwestAir I am following you now.	1
@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ	0
@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??	0
@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.	0
@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!	0
@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)	1
@JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited	0
@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport	0
@SouthwestAir have to be honest, didn't expect a fast response, thank you! Off to #Chiberia we go!	2
@united I hope so too :)	2
@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!	0
@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. http://t.co/3fq3XElbOn	1
@JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated	0
@USAirways really, so what does that mean??? #usairwayssucks	0
@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.	0
@JetBlue Oh I will. #Disney bound. #workhard #playsoon	1
@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options	0
@USAirways just hit 4hrs. what is typical wait time right now? should i drive 2h30m to the airport service desk?	0
@SouthwestAir your customer service is terrible, you're terrible, thought you should know.	0
@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.	2
@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519	1
@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.	0
@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?	0
@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!	0
@USAirways Done	1
@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact [email protected]	0
@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei	1
@JetBlue someone is here but has no info smh one bag came off and then nothing	0
@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags	0
@SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.	1
@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer	0
@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.	0
@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.	0
@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... 😒	0
@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed	0
@USAirways & @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks	1
@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.	0
@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?	1
@SouthwestAir never lets me down!!!	2
JetBlue reading the NYTimes. “@JetBlue: Our fleet's on fleek. http://t.co/lvIrTDtqly”	1
@VirginAmerica thanks!	2
@AmericanAir can I redeem AAdavantage miles on LAN flights?	1
@USAirways you have got to be kidding me! No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?	0
@united I will be patient in my luxurious middle seat on my next delayed flight	0
@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for "A" boarding. Refused to honor it with rescheduled flight	0
@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu	1
@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.	0
@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !	0
@AmericanAir @USAirways "but I take meds that make me severely dehydrated" {sigh}	0
@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats	0
@AmericanAir sent	1
@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service	2
@SouthwestAir worst air line ever, you have no compassion of the handicapped	0
@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!	0
@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.	0
@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed	0
@JetBlue im still waiting??? No answer!!	0
@JetBlue "Goodwill" now at $125.00. $27,000 x ? = Fine Still want your new CEO to make a public apology to all passengers of flight 136	0
@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?	0
@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait.	0
@SouthwestAir thank you!	2
@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?	1
@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?	0
@united sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant	1

@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether

0

@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO. Just needs a cabaret singer. Think about it!

1

@AmericanAir Understood. Integration takes time, but no excuse for poor customer service

0

@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!

0

@united how much does a ski bag cost to check? Bag contains 1 pair is skis and one pair of poles

1

@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj

2

@united On top of that I paid for 1st class and my wife got stuck in coach.

0

@united get a clue. I am a 1K/2mm miler and that is the response you give?

0

@united note: they are traveling w 2yr old. Unreal

0

@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail

0

@USAirways still crickets from customer service.

0

@JetBlue can you DM?

1

@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?

0

@SouthwestAir I'm on the 110 lol has anyone arrived yet??

1

@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!

2

@SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!

0

@AmericanAir thank you for the update!

2

@united received my bag. I appreciate taking care of the matter and following up!

2

@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!

0

@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?

0

@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...

0

@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!

0

@united UA 1706 there is no way a plane "loses its software" I believe you decided to do an upgrade...

0

@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?

0

@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!

0

@united the worst customer service in Denver.

0

@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.

0

@AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass

1

@JetBlue Gerne :)

1

@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.

0

@SouthwestAir what is the status on flight#122 STL-AUS?

1

@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?

0

@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235

0

@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?

0

@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam

2

@united I sent you a dm hours ago

0

@SouthwestAir I am following you now.

1

@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ

0

@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??

0

@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.

0

@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!

0

@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)

1

@JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited

0

@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport

0

@SouthwestAir have to be honest, didn't expect a fast response, thank you! Off to #Chiberia we go!

2

@united I hope so too :)

2

@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!

0

@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. http://t.co/3fq3XElbOn

1

@JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated

0

@USAirways really, so what does that mean??? #usairwayssucks

0

@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.

0

@JetBlue Oh I will. #Disney bound. #workhard #playsoon

1

@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options

0

@USAirways just hit 4hrs. what is typical wait time right now? should i drive 2h30m to the airport service desk?

0

@SouthwestAir your customer service is terrible, you're terrible, thought you should know.

0

@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.

2

@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519

1

@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.

0

@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?

0

@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!

0

@USAirways Done

1

@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact [email protected]

0

@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei

1

@JetBlue someone is here but has no info smh one bag came off and then nothing

0

@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags

0

@SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.

1

@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer

0

@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.

0

@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.

0

@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... 😒

0

@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed

0

@USAirways & @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks

1

@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.

0

@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?

1

@SouthwestAir never lets me down!!!

2

JetBlue reading the NYTimes. “@JetBlue: Our fleet's on fleek. http://t.co/lvIrTDtqly”

1

@VirginAmerica thanks!

2

@AmericanAir can I redeem AAdavantage miles on LAN flights?

1

@USAirways you have got to be kidding me! No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?

0

@united I will be patient in my luxurious middle seat on my next delayed flight

0

@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for "A" boarding. Refused to honor it with rescheduled flight

0

@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu

1

@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.

0

@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !

0

@AmericanAir @USAirways "but I take meds that make me severely dehydrated" {sigh}

0

@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats

0

@AmericanAir sent

1

@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service

2

@SouthwestAir worst air line ever, you have no compassion of the handicapped

0

@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!

0

@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.

0

@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed

0

@JetBlue im still waiting??? No answer!!

0

@JetBlue "Goodwill" now at $125.00. $27,000 x ? = Fine Still want your new CEO to make a public apology to all passengers of flight 136

0

@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?

0

@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait.

0

@SouthwestAir thank you!

2

@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?

1

@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?

0

@united sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant

1