mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@VirginAmerica hold times at call center are a bit much	0
@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?	0
@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500	0
@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot.	0
@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2/2	1
@JetBlue Hey guys do you have a tail number assigned yet to flight 1373 for tomorrow?	1
@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.	2
@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT	2
@SouthwestAir done	1
@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1	0
@SouthwestAir where are our bags? We have a tv show to film!!	0
@USAirways I have better Intel than she does! She said plane is due in at 630. Flightaware and your own app say 645	0
@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???	0
@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!	0
Great management of @USAirways twitter account. Thank you.	2
@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo	0
@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel. So until I get to DC argg	0
@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.	0
@united ok, I have that, pretty sure I had it before too but will wait and see what happens....	0
@SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?	1
@USAirways FA attendant on 4553 PHL to PWM tonight was fab! An asset to your team. From 1F. Have a great night team!	2
@JetBlue won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue???	0
@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight	0
@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!	2
@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail	0
@JetBlue That makes two of us! Lol #Blushing	2
@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.	0
@AmericanAir most disgusting chicken entree I've ever seen. Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt	0
@JetBlue we are delayed, until he arrives	0
@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.	0
@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation	0
@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold	0
@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious	0
@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ	0
@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?	0
@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM	0
@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!	0
@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.	2
@JetBlue AIRPORT CODE TEST GO. SLC. BOS MCO	1
@united Can i get a refund? I would like to book on a better airline.	0
@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!	2
@AmericanAir do you have hand sanitizer in the bathrooms on your flights?	1
@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!	0
@united Is there a direct number to call to request a refund? Its telling me its not valid as I changed the ticket. No number on site	1
@JetBlue wall separating in row 1. #safetyconcerns http://t.co/zTrDwV0N4l	1
@AmericanAir @manuel_c "here for you" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or....	0
@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight	1
@united the flt TO ORD is correct. Per my DM- it is the flight from ORD to CVG I was charged for incorrectly	0
@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?	0
@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff	0
@SouthwestAir discount for three delays?	0
@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail	0
@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.	0
@JetBlue Pooling and gifting are completely different. I shouldn't have to be charged $375 to send points. Its disgusting.	0
@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service	2
@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket.	0
@united @ehsanisMpowered lmfao	1
@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.	0
@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions	0
@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise	0
@united you had us REBOARD without the captain. So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq	0
@AmericanAir awesome! Thx	2
@united I see two flights with two seats in the morning can we get on those	1
@USAirways @AmericanAir Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a "Platinum" member	0
@USAirways what's going on with US Airways flight 805? Why diverted to Charlotte?	1
@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...	0
@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....	0
@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward	1
@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.	0
@JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http://t.co/hXSnv7fbbh	1
@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.	0
@JetBlue seriously? System down? No IT?	0
@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.	0
@AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos	0
@AmericanAir What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm	0
@united @JMS2802 : outsource it all United Airlines...your customers are just loving you for it. Outsource. Outsource. Outsource.	2
@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?	0
@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.	0
@USAirways status shows "delayed" it was just "waiting for takeoff" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD	0
@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.	0
@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?	0
@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.	0
@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail	0
@JetBlue. Punta Cana, to enjoy weather n see my wifes family	1
@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?	1
@JetBlue im flying with you from mi-boston and then icelandair to iceland, 8 hours between. can we check our bags all the way?	1
@united thank you. Been trying for two days to set this up.	2
@united. ..I received on other flights. #united truly breaks guitars. #unitedbreaksguitars #wantmymoneyback	0
@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy	2
@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail	0
@AmericanAir Thank You! CC: @packermama1	2
@USAirways can't get back lost time	0
@USAirways but need to confirm please help	1
@AmericanAir Just got a call from baggage dept. "...still looking for your property". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!	0
@united. Pls hold UA2066 for 9 cnx pax frm UA6194. All runners. A 5 min hold will save 2 fam frm miscnx. Pls. Twitter is watching.	1
@JetBlue my flight attendant Angel was awesome. #415 #kudos	2
@JetBlue Just a thought!	1
@AmericanAir how hard is it to have catering ready to go?	0
Now put your baggage fees back on "free." RT @JetBlue: Our fleet's on fleek. http://t.co/oxsA8btVTB	1
@USAirways but my bag is still missing	0

@VirginAmerica hold times at call center are a bit much

0

@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?

0

@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500

0

@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot.

0

@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2/2

1

@JetBlue Hey guys do you have a tail number assigned yet to flight 1373 for tomorrow?

1

@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.

2

@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT

2

@SouthwestAir done

1

@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1

0

@SouthwestAir where are our bags? We have a tv show to film!!

0

@USAirways I have better Intel than she does! She said plane is due in at 630. Flightaware and your own app say 645

0

@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???

0

@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!

0

Great management of @USAirways twitter account. Thank you.

2

@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo

0

@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel. So until I get to DC argg

0

@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.

0

@united ok, I have that, pretty sure I had it before too but will wait and see what happens....

0

@SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?

1

@USAirways FA attendant on 4553 PHL to PWM tonight was fab! An asset to your team. From 1F. Have a great night team!

2

@JetBlue won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue???

0

@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight

0

@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!

2

@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail

0

@JetBlue That makes two of us! Lol #Blushing

2

@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.

0

@AmericanAir most disgusting chicken entree I've ever seen. Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt

0

@JetBlue we are delayed, until he arrives

0

@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.

0

@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation

0

@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold

0

@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious

0

@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ

0

@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?

0

@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM

0

@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!

0

@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.

2

@JetBlue AIRPORT CODE TEST GO. SLC. BOS MCO

1

@united Can i get a refund? I would like to book on a better airline.

0

@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!

2

@AmericanAir do you have hand sanitizer in the bathrooms on your flights?

1

@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!

0

@united Is there a direct number to call to request a refund? Its telling me its not valid as I changed the ticket. No number on site

1

@JetBlue wall separating in row 1. #safetyconcerns http://t.co/zTrDwV0N4l

1

@AmericanAir @manuel_c "here for you" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or....

0

@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight

1

@united the flt TO ORD is correct. Per my DM- it is the flight from ORD to CVG I was charged for incorrectly

0

@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?

0

@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff

0

@SouthwestAir discount for three delays?

0

@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail

0

@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.

0

@JetBlue Pooling and gifting are completely different. I shouldn't have to be charged $375 to send points. Its disgusting.

0

@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service

2

@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket.

0

@united @ehsanisMpowered lmfao

1

@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.

0

@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions

0

@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise

0

@united you had us REBOARD without the captain. So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq

0

@AmericanAir awesome! Thx

2

@united I see two flights with two seats in the morning can we get on those

1

@USAirways @AmericanAir Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a "Platinum" member

0

@USAirways what's going on with US Airways flight 805? Why diverted to Charlotte?

1

@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...

0

@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....

0

@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward

1

@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.

0

@JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http://t.co/hXSnv7fbbh

1

@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.

0

@JetBlue seriously? System down? No IT?

0

@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.

0

@AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos

0

@AmericanAir What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm

0

@united @JMS2802 : outsource it all United Airlines...your customers are just loving you for it. Outsource. Outsource. Outsource.

2

@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?

0

@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.

0

@USAirways status shows "delayed" it was just "waiting for takeoff" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD

0

@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.

0

@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?

0

@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.

0

@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail

0

@JetBlue. Punta Cana, to enjoy weather n see my wifes family

1

@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?

1

@JetBlue im flying with you from mi-boston and then icelandair to iceland, 8 hours between. can we check our bags all the way?

1

@united thank you. Been trying for two days to set this up.

2

@united. ..I received on other flights. #united truly breaks guitars. #unitedbreaksguitars #wantmymoneyback

0

@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy

2

@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail

0

@AmericanAir Thank You! CC: @packermama1

2

@USAirways can't get back lost time

0

@USAirways but need to confirm please help

1

@AmericanAir Just got a call from baggage dept. "...still looking for your property". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!

0

@united. Pls hold UA2066 for 9 cnx pax frm UA6194. All runners. A 5 min hold will save 2 fam frm miscnx. Pls. Twitter is watching.

1

@JetBlue my flight attendant Angel was awesome. #415 #kudos

2

@JetBlue Just a thought!

1

@AmericanAir how hard is it to have catering ready to go?

0

Now put your baggage fees back on "free." RT @JetBlue: Our fleet's on fleek. http://t.co/oxsA8btVTB

1

@USAirways but my bag is still missing

0