mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

text stringlengths 12 186	label int64 0 2
@JetBlue thanks for getting me to Orlando early #happiness	2
@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend 😬	1
@SouthwestAir no. Told to call cust service on monday	0
@united "the extra care airline". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1	0
@united thanks, just sent :)	2
@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????	0
@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal	2
@united Not encouraged that I'll have my CPAP tonight.	0
Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG	2
@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/	0
@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, "Fly the Friendly Skies."	2
@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.	2
@JetBlue real shit my nigga north don't play around!	1
@JetBlue Phew!! Did it!! (Pant. Wheeze) http://t.co/ZPZ78POeON	1
@united kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic...	2
@SouthwestAir It's all good. Thanks!	2
@USAirways 4469, thank you for asking.	1
@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on	0
@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer.	0
. @USAirways It's been Cancelled Flighted. Your SM response is slow.	0
nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI	0
@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation.	0
@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.	0
@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....	0
@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...	0
@virginamerica spruce moose!	1
@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.	0
@JetBlue pilot: "Don't worry folks there's a backup for the backup for every part of this plane." Thanks guy	2
@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!	2
@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!	0
@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.	0
@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz	0
@AmericanAir anything you can do?	1
@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..	0
@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused	1
@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.	0
@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?	0
@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying	0
@united this means within one week i will have filed 2 compensation complaints to your website	0
@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.	2
@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!	0
@AmericanAir I want to speak to a human being! !! This is not an obscene request!	0
@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them	0
@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines.	0
@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.	1
@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.	1
@USAirways any idea when flight 703 to Miami will leave for a second time?	1
@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.	0
@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...	0
@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday	2
@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!	0
@united I'll be calling tomorrow	1
@USAirways Another dead end. They only handle AA L&F. They gave me the same failed # I already had. 610-362-7498(99) VM full. #lost	0
@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.	0
@USAirways - Good to know that your phone customer service is still impaired due to "bad weather" that was over a week ago #jetblueanyone?	0
@AmericanAir no standby line update online or on app either is troubling	0
@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?	0
@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight	0
@united How can I verify if wheelchair assistance has been requested for my next flight?	1
@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.	0
@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable.	0
@united No problem just follow me back so I can! Thank you!	2
@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!	0
@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.	0
@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united	0
@united thank you.	2
@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United.	0
@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error	0
@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!	0
@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?	0
@USAirways what's the deal with the flight computer network?	0
@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.	1
@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday	0
@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!	2
@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight	0
@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook	0
@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!	0
@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response.	0
@AmericanAir What are Preferred Seats?	1
@united i did but i got nothing from it. Just dissapointment =(	0
@united I will. Thanks.	2
@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj	2
@AmericanAir fly my child	1
@SouthwestAir so for an extra luggage, it cost $75????	0
@united how much longer will it take? It a guitar, not a royal commission!	0
@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI	2
@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar	1
@JetBlue thanks bae	1
@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071	0
@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn	0
@JetBlue he just went above and beyond to be helpful	2
@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!	0
@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️	2
@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!	0
@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5	2
@AmericanAir Cancelled Flights flights arbitrarily on same itinerary. Weekend ruined for no good reason! No crew = missed Monday am mtg.	0
@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!	2
@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484	0
@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿	0
.@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.	0

@JetBlue thanks for getting me to Orlando early #happiness

2

@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend 😬

1

@SouthwestAir no. Told to call cust service on monday

0

@united "the extra care airline". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1

0

@united thanks, just sent :)

2

@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????

0

@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal

2

@united Not encouraged that I'll have my CPAP tonight.

0

Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG

2

@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/

0

@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, "Fly the Friendly Skies."

2

@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.

2

@JetBlue real shit my nigga north don't play around!

1

@JetBlue Phew!! Did it!! (Pant. Wheeze) http://t.co/ZPZ78POeON

1

@united kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic...

2

@SouthwestAir It's all good. Thanks!

2

@USAirways 4469, thank you for asking.

1

@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on

0

@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer.

0

. @USAirways It's been Cancelled Flighted. Your SM response is slow.

0

nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI

0

@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation.

0

@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.

0

@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....

0

@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...

0

@virginamerica spruce moose!

1

@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.

0

@JetBlue pilot: "Don't worry folks there's a backup for the backup for every part of this plane." Thanks guy

2

@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!

2

@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!

0

@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.

0

@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz

0

@AmericanAir anything you can do?

1

@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..

0

@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused

1

@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.

0

@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?

0

@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying

0

@united this means within one week i will have filed 2 compensation complaints to your website

0

@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.

2

@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!

0

@AmericanAir I want to speak to a human being! !! This is not an obscene request!

0

@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them

0

@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines.

0

@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.

1

@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.

1

@USAirways any idea when flight 703 to Miami will leave for a second time?

1

@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.

0

@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...

0

@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday

2

@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!

0

@united I'll be calling tomorrow

1

@USAirways Another dead end. They only handle AA L&F. They gave me the same failed # I already had. 610-362-7498(99) VM full. #lost

0

@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.

0

@USAirways - Good to know that your phone customer service is still impaired due to "bad weather" that was over a week ago #jetblueanyone?

0

@AmericanAir no standby line update online or on app either is troubling

0

@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?

0

@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight

0

@united How can I verify if wheelchair assistance has been requested for my next flight?

1

@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.

0

@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable.

0

@united No problem just follow me back so I can! Thank you!

2

@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!

0

@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.

0

@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united

0

@united thank you.

2

@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United.

0

@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error

0

@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!

0

@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?

0

@USAirways what's the deal with the flight computer network?

0

@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.

1

@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday

0

@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!

2

@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight

0

@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook

0

@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!

0

@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response.

0

@AmericanAir What are Preferred Seats?

1

@united i did but i got nothing from it. Just dissapointment =(

0

@united I will. Thanks.

2

@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj

2

@AmericanAir fly my child

1

@SouthwestAir so for an extra luggage, it cost $75????

0

@united how much longer will it take? It a guitar, not a royal commission!

0

@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI

2

@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar

1

@JetBlue thanks bae

1

@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071

0

@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn

0

@JetBlue he just went above and beyond to be helpful

2

@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!

0

@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️

2

@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!

0

@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5

2

@AmericanAir Cancelled Flights flights arbitrarily on same itinerary. Weekend ruined for no good reason! No crew = missed Monday am mtg.

0

@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!

2

@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484

0

@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿

0

.@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.

0