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@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.
2
@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠
0
@USAirways Thanks for getting back to me. I called that number earlier but no option to leave vm and just rings with busy tone
1
@SouthwestAir when will you have flights for October 2015 available?
1
@USAirways what about AA miles for USAir flights booked through American?
1
@JetBlue still waiting for bags from flight 26. It landed an hour ago.
0
@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at😳. @JetBlue need your help
0
@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?
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@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?
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@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!
0
@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. πŸŽ‰πŸŽ‰πŸŽ‰
2
@Jetblue I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!
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@SouthwestAir Thanks!!! :) It is good to air on the side of caution
1
@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!
0
@AmericanAir Flight Get Me Out Of Chicago.
1
@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...
0
@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.
0
@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC.
0
@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice
2
@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase
0
@JetBlue Fliers to Gain Access to WSJ Content - @zacks_com http://t.co/GouzrdT7ZF
1
@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled
0
@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human
0
@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag
0
@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice
0
@JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?
1
@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http://t.co/hPsiEaokwh
1
@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)πŸ™πŸ™πŸ™βœŒοΈβœŒοΈβœŒοΈπŸ™πŸ™πŸ™
2
@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™
2
@JetBlue they absolutely guaranteed us we would sit with our kids. Your "terms" response is insulting. #jetblue
0
@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!
0
@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.
0
@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush
0
@VirginAmerica What @dhepburn said.
1
@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.
0
@USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am
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@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted
0
@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)
2
@united two years old. Birthdate 11/13/2012
1
@JetBlue got it wish they would communicate more w us
0
@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways
0
@USAirways I need help about a ticket. DM me
1
@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin
0
@united same flight number different flight. I'm heading to MPLS
1
@AmericanAir Thanks!
2
@USAirways : When You've Got to Get There, We've Got Excuses! #usairwaysfail
0
@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?
1
@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE
0
@united are you trying to break a world record for most delayed flights in a year?
0
@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight. #linesforever #customerservice #fail #again
0
@AmericanAir Yep, was in one of my other camera memory card :D
2
@JetBlue I’m getting an β€œit depends” vibe. Fair enough!
1
@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).
0
@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded
0
@SouthwestAir Guys, we've got to do something about the inability to check in online for international flight that has... (1/2)
1
@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.
0
@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation.
0
@SouthwestAir crazy how every airline flew out to the northeast tonight except you
0
@United Bringing your "A" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY
2
@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D
2
@united flight 1491...plane from SFO to DEN is basically on time.
2
@USAirways if one with @AmericanAir why can't you use American miles????
0
@united if I wait I'll lose the flight. So frustrating.
0
@USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke
0
@VirginAmerica @TTINAC11 I DM you
1
@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours
0
@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.
0
@united @RenoAirport hi, when do direct flights from Houston to Reno begin? Don't see any days in March?
1
@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3)
0
@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!
0
@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH
2
@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff
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@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book
1
@JetBlue thank you!
2
@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.
2
@USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening?
0
@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?
1
@JetBlue please provide me your direct email for me to explain.
0
@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining
0
@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword
0
@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2
2
@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.
0
@JetBlue thank you. Just sent msg.
2
@AmericanAir spent $8 for the choppiest feed of "Whiplash" ever. #americanairlinesfail #iwantmymoneyback
0
@AmericanAir Thanks for the quick response - it's appreciated!
2
@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???
0
@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars
0
@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home
0
@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate
0
@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http://t.co/2xJvUn66ZZ
1
@united Y do U not reply to customer refund forms??????????? #unitedairlines
0
@AmericanAir Plane Veers Off Runway at Icy Dallas Airport http://t.co/DW6VDvqXBB
1
@AmericanAir you've got to be kidding. Look at the pictures. I'm hoping it's on the flight that just came in. The whole story is 2 much
0
@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!
1
@united : thanks! i will catch my conection! :)
2
@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people
0
@AmericanAir when should i expect a response from customer relations
0
@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!
0
@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?
2
@JetBlue Any EMS window seats on 1099 tomorrow?
1