mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@SouthwestAir is having a sale! I'm delighted!	2
@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome	2
@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know	2
@SouthwestAir it was 3472	1
@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.	2
@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam	0
@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.	0
@JetBlue Hi. I'm trying to find a flight to the Middle East.	1
@AmericanAir it was 639	1
@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.	0
@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week	0
@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine.	0
@AmericanAir boom. http://t.co/PzGc6Jch7n	1
@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.	0
@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked.	0
@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there.	0
@AmericanAir i was also told by agents my issues "aren't their prob" K fine. I get it. But have some compassion 4 others dealing w/this!!!	0
@AmericanAir will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again......	0
@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks	0
@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?	0
@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.	0
@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.	0
@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.	0
@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!	2
@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.	0
@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.	0
@united I'm so frustrated and nervous because of this.	0
@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, "Unable to price". Please help!	0
@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(	0
@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊	2
@AmericanAir I have been on hold 3 hours. 2 seconds of it with a rude agent.	0
@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)	0
@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.	0
@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1	1
@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy	0
@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay	0
@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.	0
@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!	0
@USAirways XNA has TSA Precheck! Would be nice if your system knew that.	0
Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue	0
@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?	0
@USAirways what is contact info to upgrade using advantage miles?	1
@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice	0
@USAirways at which point in told they have sold my voucher because I wasn't fast enough	0
@JetBlue got it. Thanks	2
@USAirways thanks! Now I just need to locate where my luggage is!	0
@united missing this wedding because of these delays would not be cool	0
@AmericanAir thanks. I actually made it, my connection flight was delayed. Guess all delays are not a bad thing. http://t.co/XGgCNTco8m	2
@AmericanAir my flight number is 3M 50	1
@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?	0
@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.	0
@USAirways no problem...just funny have a nice day	1
@JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.	0
@JetBlue you're killing me now. :-) You got me! #smitten #trueblue	2
@USAirways 3hr30min right now... any end in sight?	0
@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.	0
@united your seats are god awful.	0
@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.	0
@JetBlue what is the name of this tailfin? http://t.co/qxV45MV0Ug	1
@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3	2
@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?	0
@JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound	2
@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200	2
@AmericanAir My reservation is on hold, not me. Wish I was on hold but that's not possible with the phone issues at #americanair	0
@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉)	2
@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.	0
@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon	1
@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.	1
@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r	0
@SouthwestAir you have no baggage tracking system?	0
@JetBlue awesome, thanks! on hold now.	2
@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?	0
@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well	0
@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!	0
@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account.	0
@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.	0
There were plenty of empty seats in coach "@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"	0
@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!	0
@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.	0
So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.	2
@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas @LASairport http://t.co/2IR7ynMBdU	1
@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?	0
@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided	0
@AmericanAir 62 inches !?	1
@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand	0
@JetBlue ETA for flight 802 into Orlando this morning	1
@USAirways @AmericanAir 90 min delay thanks to "maintenance issues". Thanks for wasting a day.	0
@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs	0
@USAirways You suck!! Do you even know the meaning of contingency plan?????	0
@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!	1
No JetBlue… Just… no “@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ”	0
@americanair the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer, #hardtodo	0
@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking	2
@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks	2
@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW	0
@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?	1
@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.	0
@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances.	0
@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?	0
@AmericanAir that's what is on my ticket and my confirmation email. Anything else?	1

@SouthwestAir is having a sale! I'm delighted!

2

@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome

2

@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know

2

@SouthwestAir it was 3472

1

@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.

2

@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam

0

@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.

0

@JetBlue Hi. I'm trying to find a flight to the Middle East.

1

@AmericanAir it was 639

1

@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.

0

@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week

0

@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine.

0

@AmericanAir boom. http://t.co/PzGc6Jch7n

1

@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.

0

@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked.

0

@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there.

0

@AmericanAir i was also told by agents my issues "aren't their prob" K fine. I get it. But have some compassion 4 others dealing w/this!!!

0

@AmericanAir will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again......

0

@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks

0

@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?

0

@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.

0

@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.

0

@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.

0

@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!

2

@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.

0

@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.

0

@united I'm so frustrated and nervous because of this.

0

@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, "Unable to price". Please help!

0

@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(

0

@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊

2

@AmericanAir I have been on hold 3 hours. 2 seconds of it with a rude agent.

0

@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)

0

@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.

0

@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1

1

@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy

0

@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay

0

@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.

0

@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!

0

@USAirways XNA has TSA Precheck! Would be nice if your system knew that.

0

Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue

0

@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?

0

@USAirways what is contact info to upgrade using advantage miles?

1

@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice

0

@USAirways at which point in told they have sold my voucher because I wasn't fast enough

0

@JetBlue got it. Thanks

2

@USAirways thanks! Now I just need to locate where my luggage is!

0

@united missing this wedding because of these delays would not be cool

0

@AmericanAir thanks. I actually made it, my connection flight was delayed. Guess all delays are not a bad thing. http://t.co/XGgCNTco8m

2

@AmericanAir my flight number is 3M 50

1

@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?

0

@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.

0

@USAirways no problem...just funny have a nice day

1

@JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.

0

@JetBlue you're killing me now. :-) You got me! #smitten #trueblue

2

@USAirways 3hr30min right now... any end in sight?

0

@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.

0

@united your seats are god awful.

0

@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.

0

@JetBlue what is the name of this tailfin? http://t.co/qxV45MV0Ug

1

@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3

2

@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?

0

@JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound

2

@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200

2

@AmericanAir My reservation is on hold, not me. Wish I was on hold but that's not possible with the phone issues at #americanair

0

@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉)

2

@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.

0

@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon

1

@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.

1

@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r

0

@SouthwestAir you have no baggage tracking system?

0

@JetBlue awesome, thanks! on hold now.

2

@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?

0

@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well

0

@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!

0

@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account.

0

@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.

0

There were plenty of empty seats in coach "@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"

0

@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!

0

@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.

0

So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.

2

@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas @LASairport http://t.co/2IR7ynMBdU

1

@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?

0

@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided

0

@AmericanAir 62 inches !?

1

@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand

0

@JetBlue ETA for flight 802 into Orlando this morning

1

@USAirways @AmericanAir 90 min delay thanks to "maintenance issues". Thanks for wasting a day.

0

@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs

0

@USAirways You suck!! Do you even know the meaning of contingency plan?????

0

@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!

1

No JetBlue… Just… no “@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ”

0

@americanair the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer, #hardtodo

0

@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking

2

@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks

2

@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW

0

@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?

1

@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.

0

@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances.

0

@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?

0

@AmericanAir that's what is on my ticket and my confirmation email. Anything else?

1