mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?	1
Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways	0
@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.	0
@JetBlue I may not make my connection and need to find out my options, yet no one is here.	0
@united all day travel. #swag #ijustwanttosleep	1
@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!	2
@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again.	0
@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG	1
@USAirways we were moved to a delta direct. Thank you for the accommodations!	2
@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive	0
@united booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage @AmericanAir first class has become	1
@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares! See you Saturday!	2
@USAirways seems to be the only airline without a dedicated line for status members	0
@AmericanAir its Adolfo Garcia	1
@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.	2
@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.	0
@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable.	0
@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them	0
@united hey, left my computer bag, w/computer inside, in United, filed online report, no response	0
@SouthwestAir Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks	1
@VirginAmerica @madbee95 check the website before you go to the airport!	1
@SouthwestAir go south everyone	1
@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers.	0
@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)	2
@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues.	0
@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.	0
@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable	0
@SouthwestAir is there any way me & my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.	1
@JetBlue deal!	1
@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?	0
@USAirways I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?	1
@AmericanAir the dinner and called me "hon". Not the service I would expect from 1st class. #disappointed	1
@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate.	0
@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons	0
@usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir	1
@AmericanAir check your dm pls	1
@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.	0
@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted.	0
@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!	0
@JetBlue Thanks! I made it 😃	2
@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings	0
@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive	0
@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.	2
@united I'm still trying to get things worked out and you have yet to respond back.	0
@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it	0
@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life	0
@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet.	0
@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever. #UnitedAirlines	0
@USAirways Good morning.	2
@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS	0
@SouthwestAir sent	1
@USAirways I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed	0
@united What delivery service do you use? I'd like to call them myself.	1
@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)	0
@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate	0
@JetBlue thanks so much!! ❤️✨ very relaxing flight!	2
@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous	0
@SouthwestAir open seating is like an open marriage, there's so much love for strangers!	2
@united noooooooooooooooooooooope.	0
@AmericanAir refund	0
@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever	0
@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G	0
@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk	1
@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines	0
@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.	0
@AmericanAir the bags arent even loaded on the plane??? #Flight293	0
@united no thank you	1
@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?	1
@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?	0
@united, if you mean beyond opaque "maintenance issues", yes, that would be basic in customer service which your EWR staff can't manage.	0
@SouthwestAir reference #: 261093929756	1
Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366	1
@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL	0
@USAirways flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡	0
@united of course I need help. I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.	0
@AmericanAir now I have to wait "more than 60 minutes"	0
@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?	0
@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?	1
@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?	0
@USAirways hello??? Anyone there?	0
@JetBlue we made it safe and sound. Thank you for the safe travels.	2
@AmericanAir Thanks, have emailed them. How long should I expect for a response?	2
@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.	0
@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.	0
@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek	1
@AmericanAir so whats the hold up on flight 4302?	1
@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time	0
@SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?	1
@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???	0
@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!	0
@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!	0
@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP	2
@united 1k member broken seat back broken tv broken light lost bag gee thnx. UA922 awesome job	0
@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️	2
@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.	0
@JetBlue everyone is overreacting. Keep up your swag!	1
@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.	0
@AmericanAir No worries at all. Y’all have a good one!!	2
@USAirways is the worst!! Still haven't left.. Everyone missing connections.	0
@JetBlue is yr site having trouble for mobile check in ?	1

@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?

1

Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways

0

@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.

0

@JetBlue I may not make my connection and need to find out my options, yet no one is here.

0

@united all day travel. #swag #ijustwanttosleep

1

@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!

2

@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again.

0

@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG

1

@USAirways we were moved to a delta direct. Thank you for the accommodations!

2

@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive

0

@united booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage @AmericanAir first class has become

1

@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares! See you Saturday!

2

@USAirways seems to be the only airline without a dedicated line for status members

0

@AmericanAir its Adolfo Garcia

1

@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.

2

@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.

0

@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable.

0

@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them

0

@united hey, left my computer bag, w/computer inside, in United, filed online report, no response

0

@SouthwestAir Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks

1

@VirginAmerica @madbee95 check the website before you go to the airport!

1

@SouthwestAir go south everyone

1

@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers.

0

@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)

2

@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues.

0

@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.

0

@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable

0

@SouthwestAir is there any way me & my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.

1

@JetBlue deal!

1

@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?

0

@USAirways I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?

1

@AmericanAir the dinner and called me "hon". Not the service I would expect from 1st class. #disappointed

1

@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate.

0

@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons

0

@usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir

1

@AmericanAir check your dm pls

1

@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.

0

@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted.

0

@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!

0

@JetBlue Thanks! I made it 😃

2

@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings

0

@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive

0

@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.

2

@united I'm still trying to get things worked out and you have yet to respond back.

0

@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it

0

@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life

0

@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet.

0

@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever. #UnitedAirlines

0

@USAirways Good morning.

2

@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS

0

@SouthwestAir sent

1

@USAirways I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed

0

@united What delivery service do you use? I'd like to call them myself.

1

@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)

0

@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate

0

@JetBlue thanks so much!! ❤️✨ very relaxing flight!

2

@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous

0

@SouthwestAir open seating is like an open marriage, there's so much love for strangers!

2

@united noooooooooooooooooooooope.

0

@AmericanAir refund

0

@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever

0

@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G

0

@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk

1

@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines

0

@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.

0

@AmericanAir the bags arent even loaded on the plane??? #Flight293

0

@united no thank you

1

@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?

1

@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?

0

@united, if you mean beyond opaque "maintenance issues", yes, that would be basic in customer service which your EWR staff can't manage.

0

@SouthwestAir reference #: 261093929756

1

Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366

1

@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL

0

@USAirways flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡

0

@united of course I need help. I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.

0

@AmericanAir now I have to wait "more than 60 minutes"

0

@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?

0

@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?

1

@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?

0

@USAirways hello??? Anyone there?

0

@JetBlue we made it safe and sound. Thank you for the safe travels.

2

@AmericanAir Thanks, have emailed them. How long should I expect for a response?

2

@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.

0

@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.

0

@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek

1

@AmericanAir so whats the hold up on flight 4302?

1

@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time

0

@SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?

1

@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???

0

@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!

0

@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!

0

@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP

2

@united 1k member broken seat back broken tv broken light lost bag gee thnx. UA922 awesome job

0

@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️

2

@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.

0

@JetBlue everyone is overreacting. Keep up your swag!

1

@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.

0

@AmericanAir No worries at all. Y’all have a good one!!

2

@USAirways is the worst!! Still haven't left.. Everyone missing connections.

0

@JetBlue is yr site having trouble for mobile check in ?

1