mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@United why is it so impossible to actually get a passenger AND their luggage to their final destination?	0
@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to	0
@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab	0
@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated	0
@AmericanAir nothing, you have done enough.	0
@SouthwestAir Yes, but I like need my luggage before tomorrow morning	0
@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ	2
@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:	0
@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.	0
@SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed	0
@AmericanAir @united @SpiritAirPR @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI	0
@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason	2
@AmericanAir SJC->LAX. After the fourth time, I gave up!	0
@VirginAmerica Many Thanks for the Follow. #ourprincess #freyasfund #USA #Bandie Looking for Any Help😍 💗🇬🇧💗🇺🇸💗 🎀🌏🎀 http://t.co/UJfS9Zi6kd	1
@united Making sure your flights aren't delayed due to poor maintenance would be a start.	0
.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight	0
@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san Thanks a lot southwest!	0
@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.	0
@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm	2
@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal	0
@AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre?	1
@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎	0
@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear	0
@SouthwestAir @FortuneMagazine Congratulations!	1
@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS	0
@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??	0
@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine	0
@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.	0
@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...	0
@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no	0
@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!	1
@AmericanAir what is going on with the flight 2417? It has been delay a lot .	0
@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.	0
@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!	2
@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches	2
@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!	0
@AmericanAir Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj	0
“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!	0
@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was	0
@JetBlue But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service.	0
@united Very impressed so far. An app that's worth a damn and sms updates on my flight.	2
@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service	0
@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm	0
@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough	0
@SouthwestAir surprise surprise more delays. Seems to be the norm. Broken down equipment.	0
@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!	0
@SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh?	0
@USAirways Can you help with a seat assignment? 5 people flight 694, PHX to HNL, seats are split up. Anything you can do will be great.	1
@united thank you! Good service, safe flight... 1/2 way home!	2
@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.	0
@united i would like to know if its possiable to checkin online or must it be done at Schiphol?	1
@JetBlue u suck Big Donkey Balls!	0
@USAirways Thank you for valuing my feedback. What will you do with it?	1
@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.	0
@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice	0
@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight	0
@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one	0
@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM	0
@united I sent in my feedback. Thank you.	1
@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks	0
@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept.	0
@SouthwestAir When does the new schedule open that takes us past 10/31?	1
@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)	2
@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!	0
@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee	0
@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!	2
@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ	0
@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.	2
@USAirways will you hold #475 today for connecting passengers coming from delayed flights?	0
@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.	0
@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything	0
@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.	0
@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?	0
@JetBlue yes! Terra blue chips were my favorite. :)	2
@united thanks for more timely updates.	2
@united not completely. Our flight was changed in July but we never received notification.	0
@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.	0
@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd	0
@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔	0
@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.	0
@united Freakin"	0
@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly	0
@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would "eventually get her bag" completely unacceptable	0
@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on...	0
@USAirways but you guys switched me and didn't inform me of the chathes	0
@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀	2
@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...	0
@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!	0
@SouthwestAir If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh	1
@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet	1
@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?	0
@SouthwestAir When is the last chance to win #DestinationDragon ???	1
@united and a husband.	1
@united private jet would have been cool! Do does not work. I'll try again	2
@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir	1
@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx	2
@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.	2
@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!	0
@SouthwestAir Thank you! I can't wait either :)	2
@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather	0

@United why is it so impossible to actually get a passenger AND their luggage to their final destination?

0

@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to

0

@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab

0

@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated

0

@AmericanAir nothing, you have done enough.

0

@SouthwestAir Yes, but I like need my luggage before tomorrow morning

0

@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ

2

@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:

0

@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.

0

@SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed

0

@AmericanAir @united @SpiritAirPR @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI

0

@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason

2

@AmericanAir SJC->LAX. After the fourth time, I gave up!

0

@VirginAmerica Many Thanks for the Follow. #ourprincess #freyasfund #USA #Bandie Looking for Any Help😍 💗🇬🇧💗🇺🇸💗 🎀🌏🎀 http://t.co/UJfS9Zi6kd

1

@united Making sure your flights aren't delayed due to poor maintenance would be a start.

0

.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight

0

@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san Thanks a lot southwest!

0

@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.

0

@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm

2

@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal

0

@AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre?

1

@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎

0

@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear

0

@SouthwestAir @FortuneMagazine Congratulations!

1

@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS

0

@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??

0

@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine

0

@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.

0

@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...

0

@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no

0

@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!

1

@AmericanAir what is going on with the flight 2417? It has been delay a lot .

0

@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.

0

@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!

2

@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches

2

@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!

0

@AmericanAir Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj

0

“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!

0

@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was

0

@JetBlue But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service.

0

@united Very impressed so far. An app that's worth a damn and sms updates on my flight.

2

@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service

0

@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm

0

@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough

0

@SouthwestAir surprise surprise more delays. Seems to be the norm. Broken down equipment.

0

@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!

0

@SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh?

0

@USAirways Can you help with a seat assignment? 5 people flight 694, PHX to HNL, seats are split up. Anything you can do will be great.

1

@united thank you! Good service, safe flight... 1/2 way home!

2

@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.

0

@united i would like to know if its possiable to checkin online or must it be done at Schiphol?

1

@JetBlue u suck Big Donkey Balls!

0

@USAirways Thank you for valuing my feedback. What will you do with it?

1

@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.

0

@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice

0

@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight

0

@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one

0

@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM

0

@united I sent in my feedback. Thank you.

1

@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks

0

@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept.

0

@SouthwestAir When does the new schedule open that takes us past 10/31?

1

@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)

2

@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!

0

@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee

0

@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!

2

@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ

0

@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.

2

@USAirways will you hold #475 today for connecting passengers coming from delayed flights?

0

@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.

0

@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything

0

@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.

0

@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?

0

@JetBlue yes! Terra blue chips were my favorite. :)

2

@united thanks for more timely updates.

2

@united not completely. Our flight was changed in July but we never received notification.

0

@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.

0

@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd

0

@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔

0

@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.

0

@united Freakin"

0

@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly

0

@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would "eventually get her bag" completely unacceptable

0

@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on...

0

@USAirways but you guys switched me and didn't inform me of the chathes

0

@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀

2

@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...

0

@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!

0

@SouthwestAir If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh

1

@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet

1

@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?

0

@SouthwestAir When is the last chance to win #DestinationDragon ???

1

@united and a husband.

1

@united private jet would have been cool! Do does not work. I'll try again

2

@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir

1

@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx

2

@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.

2

@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!

0

@SouthwestAir Thank you! I can't wait either :)

2

@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather

0