mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@AmericanAir No, had already waited an hour for it and wanted to get home.	0
@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward	0
@united worst flight experience I've ever had. Will never ever fly your airline again.	0
@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.	0
@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.	2
@JetBlue no I asked. Either way it doesn't make the flight less delayed.	0
@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015	0
@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward	2
@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation	0
.@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported	0
@USAirways @nm4agoodlife 5 hours on hold and no answer . Guess the synergy of a merger was really planned out	0
@united Great! I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.	0
@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to	0
@USAirways your app sucks balls compared to @AmericanAir	0
@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it	0
Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http://t.co/HP9RPPCvHx	1
@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay	0
@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.	0
@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.	1
@united been solved, they finally picked up the second time I called, thanks for the response JH! 7:21 to dulles works!	2
@SouthwestAir can someone help me set up a callback today?	0
@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.	0
Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.	2
@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance	1
@SouthwestAir will do! #heart #flying	1
@JetBlue should I bother contacting them? I already checked into my flight 😕	0
@southwestair @cspkcats let us know if we can help	1
@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!	0
@USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight	1
@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?	0
@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!	0
@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.	1
@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons	2
Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH	2
@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday	2
@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire	0
@JetBlue hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM	2
@AmericanAir good morning, please let me know if I will be able to get those luggage tags. Tx!	1
@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks	0
@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm	0
@USAirways - I had 20,748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I	0
@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option	0
@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day.	0
@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??	0
@united thank you.. Appreciate the response	2
@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.	0
@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl	2
@SouthwestAir unable to book travel right now on the website or through the app. Help!	0
@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change	1
@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒	0
@SouthwestAir why is customer relations still not open....in Texas?!	0
@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward	0
@united thnx for the info	2
@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.	0
@AmericanAir yes. No one is answering and I'm on a train	1
@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air? Staff accordingly u idiots!	0
@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group	2
@AmericanAir @emxlyy "The wheel was broken when we got it. We swear."	0
@USAirways flight 1783 CLT to BOS	1
@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.	0
@AmericanAir is your website down? I haven't been able to check in to my flight all morning.	0
@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).	1
@USAirways now U horrible people say you have no where for her to sleep?	0
@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL	0
@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)	2
@JetBlue? \| RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/P6eef1zWzc	1
@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.	0
@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf	1
@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes	1
@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.	0
@SouthwestAir Thank you!	2
@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways	0
@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.	2
@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first. Will I get stuck in Nashville?	1
@united can I get your service desk # at IAD?	1
@SouthwestAir @love_dragonss holy fuckinf shit	2
@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.	0
@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?	0
@USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?	1
@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time	0
@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still "on time" http://t.co/k0MHZrJF6e	0
@JetBlue update on Flight 462 would be appreciated when you have time, thanks	1
@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.	0
@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.	0
@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day	0
@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr	0
@SouthwestAir Southwest Airline is THE way to go!	2
@AmericanAir dmed the name	1
@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.	0
@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.	0
@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc	2
@united the wifi in the ewr lounge reminds me of the old days of dial up	0
@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a "courtesy report"	0
@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!	0
@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?	1
@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!	2
@USAirways no problem. Things worked out at airport. Thanks!	2
@AmericanAir @dfwairport Have been trying to get canx flight resched since noon. got 2 call backs but call disconnects as soon as I answer	0
@AmericanAir this is the biggest joke of #customerservice I've ever seen from a ✈️ brand http://t.co/XHSUUpHeZe	0
@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice	0

@AmericanAir No, had already waited an hour for it and wanted to get home.

0

@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward

0

@united worst flight experience I've ever had. Will never ever fly your airline again.

0

@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.

0

@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.

2

@JetBlue no I asked. Either way it doesn't make the flight less delayed.

0

@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015

0

@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward

2

@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation

0

.@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported

0

@USAirways @nm4agoodlife 5 hours on hold and no answer . Guess the synergy of a merger was really planned out

0

@united Great! I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.

0

@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to

0

@USAirways your app sucks balls compared to @AmericanAir

0

@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it

0

Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http://t.co/HP9RPPCvHx

1

@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay

0

@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.

0

@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.

1

@united been solved, they finally picked up the second time I called, thanks for the response JH! 7:21 to dulles works!

2

@SouthwestAir can someone help me set up a callback today?

0

@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.

0

Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.

2

@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance

1

@SouthwestAir will do! #heart #flying

1

@JetBlue should I bother contacting them? I already checked into my flight 😕

0

@southwestair @cspkcats let us know if we can help

1

@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!

0

@USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight

1

@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?

0

@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!

0

@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.

1

@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons

2

Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH

2

@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday

2

@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire

0

@JetBlue hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM

2

@AmericanAir good morning, please let me know if I will be able to get those luggage tags. Tx!

1

@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks

0

@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm

0

@USAirways - I had 20,748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I

0

@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option

0

@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day.

0

@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??

0

@united thank you.. Appreciate the response

2

@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.

0

@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl

2

@SouthwestAir unable to book travel right now on the website or through the app. Help!

0

@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change

1

@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒

0

@SouthwestAir why is customer relations still not open....in Texas?!

0

@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward

0

@united thnx for the info

2

@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.

0

@AmericanAir yes. No one is answering and I'm on a train

1

@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air? Staff accordingly u idiots!

0

@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group

2

@AmericanAir @emxlyy "The wheel was broken when we got it. We swear."

0

@USAirways flight 1783 CLT to BOS

1

@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.

0

@AmericanAir is your website down? I haven't been able to check in to my flight all morning.

0

@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).

1

@USAirways now U horrible people say you have no where for her to sleep?

0

@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL

0

@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)

2

@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/P6eef1zWzc

1

@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.

0

@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf

1

@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes

1

@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.

0

@SouthwestAir Thank you!

2

@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways

0

@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.

2

@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first. Will I get stuck in Nashville?

1

@united can I get your service desk # at IAD?

1

@SouthwestAir @love_dragonss holy fuckinf shit

2

@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.

0

@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?

0

@USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?

1

@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time

0

@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still "on time" http://t.co/k0MHZrJF6e

0

@JetBlue update on Flight 462 would be appreciated when you have time, thanks

1

@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.

0

@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.

0

@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day

0

@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr

0

@SouthwestAir Southwest Airline is THE way to go!

2

@AmericanAir dmed the name

1

@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.

0

@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.

0

@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc

2

@united the wifi in the ewr lounge reminds me of the old days of dial up

0

@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a "courtesy report"

0

@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!

0

@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?

1

@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!

2

@USAirways no problem. Things worked out at airport. Thanks!

2

@AmericanAir @dfwairport Have been trying to get canx flight resched since noon. got 2 call backs but call disconnects as soon as I answer

0

@AmericanAir this is the biggest joke of #customerservice I've ever seen from a ✈️ brand http://t.co/XHSUUpHeZe

0

@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice

0