mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@united @DelonGerry ual sucks	0
@USAirways well this is about as worthless as your regular service. A bunch of do nothings and idiots. #sucks	0
@USAirways you can send my luggage to my house👋	0
@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.	2
@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.	2
@USAirways I am good. I just did not understand the terminology. but the merger brings new verbiage	1
@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!	2
@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?	1
@USAirways would like to see you do similar in PHL! http://t.co/n9vGe2nPIB	1
@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb	0
@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing	0
@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa	2
@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...	0
@AmericanAir can you?	0
@USAirways now my rebooked connection is delayed.	0
@USAirways thank you! Glad to be heading home! Great people at your call center!	2
@USAirways I will never fly us airways again.	0
@SouthwestAir It was the usually excellent SWA flight!	2
@AmericanAir just messaged you. Please have someone contact us immediately.	0
@USAirways This is ridiculous. You delayed my husband's flights & made him miss his connection. Told him to leave his bags. Sent him (1/3)	0
@USAirways "admirals club" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!	0
@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!	2
@SouthwestAir what does a woman got to do to get a chance of a lifetime? 😖 #DestinationDragons #imaginedragons #slaycancerwithdragons	1
@USAirways Would you guys please send service agents to gate B15 in Philly? All the people missed there connections and there's only 2.	0
@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on "travel size" toiletries	2
@JetBlue @BrandsSayingBae well here we go	2
@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!	0
@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.	0
@JetBlue we were supposed to be Vieques by 3pm	0
@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43	2
@SouthwestAir Customer Centricity is knowing people #ANAMarketers	2
@SouthwestAir finally got through. Thanks!	2
@AmericanAir Why does your iPhone app not have any sort of notifications option?	0
@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta	0
@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.	0
@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!	1
@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother	0
@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)	2
@USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!	0
@united I did... no response back	0
@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.	2
@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S	2
.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.	0
@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.	0
@united you guys are awesome! Thanks!	2
@USAirways grades for this trip: Flight timeliness: 👎✈️ Cancelled Flightations: 👎😬 Customer Service: 👎😡 Flight attendants: 😊👏	0
@USAirways should look into better service✌️	0
@USAirways churn rate increasing by the second	0
@VirginAmerica Grand Budapest Hotel #OscarsCountdown	1
@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k	0
@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!	0
@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!	0
@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.	2
@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed.	0
@united what is the real deal with the delay on flight UA 1032 from Denver to Vegas?	0
@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!	0
@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.	0
@AmericanAir It's been 3 weeks and no reply from customer relations yet. Running out of time, please help. request: 1-2888155964 thanks	0
@JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http://t.co/czOr4nyh9n	1
@united DM sent. Thanks so much for the strong customer service!!	2
@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.	0
@americanair One question.. my wife didn't get the bonus. Should I call about it today?	1
@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us	0
@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED	0
@united ...and when that doesn't work...	0
@USAirways it takes a month?	0
@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople	0
@USAirways should, but didn’t.	0
@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course	0
@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!	0
@united not my luggage	0
@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.	0
@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?	0
@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?	1
@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.	0
@AmericanAir It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.	0
@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks	2
@USAirways very embarrassing.	0
@JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta	1
@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail	0
@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.	0
@JetBlue Just got the time to reply and share my thoughts in greater detail via web form.	1
@AmericanAir nothing to do with Mother Nature, more like poor commutation.	0
@USAirways Why is there no contact email for customer complaints?	0
@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?	0
@SouthwestAir yeehaw. You found us another plane. Thx for listening to me vent.	2
@AmericanAir I want to speak to a human being! !! This is not an obscene request!	0
@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!	0
@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame	0
@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm	2
@united are you looking for European Flight attendants for Paris or Frankfurt? Best, Fabrice	1
@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way	0
@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful	0
@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting	0
@SouthwestAir need to Cancelled Flight a few more can you please check DM	1
@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀	2
@SouthwestAir your app isnt working and i take off in like two hours help	0
@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate	0
@united Pay for my hotel.... I'm a broke student #help	0
@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?	0

@united @DelonGerry ual sucks

0

@USAirways well this is about as worthless as your regular service. A bunch of do nothings and idiots. #sucks

0

@USAirways you can send my luggage to my house👋

0

@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.

2

@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.

2

@USAirways I am good. I just did not understand the terminology. but the merger brings new verbiage

1

@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!

2

@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?

1

@USAirways would like to see you do similar in PHL! http://t.co/n9vGe2nPIB

1

@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb

0

@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing

0

@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa

2

@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...

0

@AmericanAir can you?

0

@USAirways now my rebooked connection is delayed.

0

@USAirways thank you! Glad to be heading home! Great people at your call center!

2

@USAirways I will never fly us airways again.

0

@SouthwestAir It was the usually excellent SWA flight!

2

@AmericanAir just messaged you. Please have someone contact us immediately.

0

@USAirways This is ridiculous. You delayed my husband's flights & made him miss his connection. Told him to leave his bags. Sent him (1/3)

0

@USAirways "admirals club" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!

0

@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!

2

@SouthwestAir what does a woman got to do to get a chance of a lifetime? 😖 #DestinationDragons #imaginedragons #slaycancerwithdragons

1

@USAirways Would you guys please send service agents to gate B15 in Philly? All the people missed there connections and there's only 2.

0

@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on "travel size" toiletries

2

@JetBlue @BrandsSayingBae well here we go

2

@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!

0

@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.

0

@JetBlue we were supposed to be Vieques by 3pm

0

@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43

2

@SouthwestAir Customer Centricity is knowing people #ANAMarketers

2

@SouthwestAir finally got through. Thanks!

2

@AmericanAir Why does your iPhone app not have any sort of notifications option?

0

@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta

0

@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.

0

@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!

1

@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother

0

@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)

2

@USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!

0

@united I did... no response back

0

@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.

2

@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S

2

.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.

0

@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.

0

@united you guys are awesome! Thanks!

2

@USAirways grades for this trip: Flight timeliness: 👎✈️ Cancelled Flightations: 👎😬 Customer Service: 👎😡 Flight attendants: 😊👏

0

@USAirways should look into better service✌️

0

@USAirways churn rate increasing by the second

0

@VirginAmerica Grand Budapest Hotel #OscarsCountdown

1

@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k

0

@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!

0

@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!

0

@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.

2

@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed.

0

@united what is the real deal with the delay on flight UA 1032 from Denver to Vegas?

0

@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!

0

@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.

0

@AmericanAir It's been 3 weeks and no reply from customer relations yet. Running out of time, please help. request: 1-2888155964 thanks

0

@JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http://t.co/czOr4nyh9n

1

@united DM sent. Thanks so much for the strong customer service!!

2

@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.

0

@americanair One question.. my wife didn't get the bonus. Should I call about it today?

1

@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us

0

@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED

0

@united ...and when that doesn't work...

0

@USAirways it takes a month?

0

@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople

0

@USAirways should, but didn’t.

0

@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course

0

@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!

0

@united not my luggage

0

@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.

0

@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?

0

@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?

1

@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.

0

@AmericanAir It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.

0

@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks

2

@USAirways very embarrassing.

0

@JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta

1

@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail

0

@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.

0

@JetBlue Just got the time to reply and share my thoughts in greater detail via web form.

1

@AmericanAir nothing to do with Mother Nature, more like poor commutation.

0

@USAirways Why is there no contact email for customer complaints?

0

@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?

0

@SouthwestAir yeehaw. You found us another plane. Thx for listening to me vent.

2

@AmericanAir I want to speak to a human being! !! This is not an obscene request!

0

@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!

0

@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame

0

@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm

2

@united are you looking for European Flight attendants for Paris or Frankfurt? Best, Fabrice

1

@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way

0

@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful

0

@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting

0

@SouthwestAir need to Cancelled Flight a few more can you please check DM

1

@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀

2

@SouthwestAir your app isnt working and i take off in like two hours help

0

@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate

0

@united Pay for my hotel.... I'm a broke student #help

0

@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?

0