mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire	0
@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta	0
@USAirways Thank you	2
@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status on an airline that's unsafe? STUNNING	0
@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.	0
@united thanks	2
@USAirways what is policy on changing flight to different dates once your flight has been delayed?	0
@united No thanks. Took care of it when I called	2
@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me.	0
@united Thanks!	2
@JetBlue thank you! I'm excited to fly with you for the first time.	2
@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?	0
@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.	0
@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?	0
@USAirways @AmericanAir ..off to vegas http://t.co/AygAOeB6Uu	1
@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.	0
@USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler	0
@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.	0
@united you always surprise me with the awfulness of your airline. You guys suck. #worst	0
@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?	0
@USAirways does anyone from your airline know how to do their job?	0
@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR	0
@AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning!	2
@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.	0
@united Donna and Juan still the best in the United Club_ too bad UAL does not get it	0
@SouthwestAir @AmericanAir y'all are better then @united	2
@JetBlue do you have a waiver for NY weather today?	1
@AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence.	0
@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids	0
@united quality work going on here. http://t.co/9xbO5daKaK	0
@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight	0
@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l	0
@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!	2
@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.	0
@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience	0
@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind.	0
@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer	0
@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.	2
@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers	0
@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?	0
@JetBlue ok thank you for the quick response JetBlue still the best comp	2
@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers	0
.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?	0
@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.	1
@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!	0
@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!	0
@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!	2
@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.	0
@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.	0
@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response.	0
@AmericanAir @SouthwestAir — Y'all will like this one. http://t.co/hF8aJZ4ffl	1
@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true	0
@AmericanAir at the gate when I get off the plane?	1
@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3	0
“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince .	1
@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️	2
@united GRK13575M is the file reference	0
@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.	0
@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.	2
@SouthwestAir @FortuneMagazine great news.	2
@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!	2
@united it's operated by united as it's a heathrow-Newark flight	1
@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!	1
@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4	0
@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!	0
@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.	0
@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks.	0
@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?	0
@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you "hope" they can find another flight. That's very considerate of you.	0
@USAirways I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!	1
@AmericanAir um. down south has snow too #ATL	1
@united flight 3763 IAd-Sat. We're on the outdoor track for an hour	0
@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area, they can't get back to Bos or PVD till WEDNESDAY?	1
@AmericanAir you're my early frontrunner for best airline! #oscars2016	2
@USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7	1
@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK. has terrible service and UA staff cannot reach Silver	0
@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online. How am I supposed to get some help?	0
@united thanks for that advice, so helpful. Can't believe you guys actually charge people to "fly" united	0
@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.	2
@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte	0
@united I've filed the claim but have no way of calling for updates. Is there another way to do this?	1
@united unsmiling rep. told us hotel shuttle comes "like every 15 minutes." Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?	0
@united bummer but thank you for the quick response	2
@SouthwestAir have sent you a DM with the details. Thanks!	2
@SouthwestAir will do - if you follow back I can DM that info	1
@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗	1
@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke	0
@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!	0
@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!	2
@SouthwestAir no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.	0
@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this	0
@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?	0
@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.	0
@united @perfectomobile huh? I have sent 16 crash reports in Feb alone. 8 in one day. Only app I have that consistently crashes.	0
@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done	2
@USAirways too Late Flight.	0
@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel	0
@united no it weighed 45.5 and it was the only checked bag	0
@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please	0
@united love the new 1st class breakfast!	2

@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire

0

@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta

0

@USAirways Thank you

2

@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status on an airline that's unsafe? STUNNING

0

@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.

0

@united thanks

2

@USAirways what is policy on changing flight to different dates once your flight has been delayed?

0

@united No thanks. Took care of it when I called

2

@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me.

0

@united Thanks!

2

@JetBlue thank you! I'm excited to fly with you for the first time.

2

@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?

0

@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.

0

@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?

0

@USAirways @AmericanAir ..off to vegas http://t.co/AygAOeB6Uu

1

@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.

0

@USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler

0

@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.

0

@united you always surprise me with the awfulness of your airline. You guys suck. #worst

0

@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?

0

@USAirways does anyone from your airline know how to do their job?

0

@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR

0

@AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning!

2

@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.

0

@united Donna and Juan still the best in the United Club_ too bad UAL does not get it

0

@SouthwestAir @AmericanAir y'all are better then @united

2

@JetBlue do you have a waiver for NY weather today?

1

@AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence.

0

@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids

0

@united quality work going on here. http://t.co/9xbO5daKaK

0

@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight

0

@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l

0

@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!

2

@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.

0

@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience

0

@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind.

0

@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer

0

@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.

2

@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers

0

@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?

0

@JetBlue ok thank you for the quick response JetBlue still the best comp

2

@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers

0

.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?

0

@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.

1

@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!

0

@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!

0

@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!

2

@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.

0

@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.

0

@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response.

0

@AmericanAir @SouthwestAir — Y'all will like this one. http://t.co/hF8aJZ4ffl

1

@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true

0

@AmericanAir at the gate when I get off the plane?

1

@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3

0

“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince .

1

@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️

2

@united GRK13575M is the file reference

0

@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.

0

@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.

2

@SouthwestAir @FortuneMagazine great news.

2

@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!

2

@united it's operated by united as it's a heathrow-Newark flight

1

@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!

1

@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4

0

@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!

0

@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.

0

@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks.

0

@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?

0

@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you "hope" they can find another flight. That's very considerate of you.

0

@USAirways I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!

1

@AmericanAir um. down south has snow too #ATL

1

@united flight 3763 IAd-Sat. We're on the outdoor track for an hour

0

@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area, they can't get back to Bos or PVD till WEDNESDAY?

1

@AmericanAir you're my early frontrunner for best airline! #oscars2016

2

@USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7

1

@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK. has terrible service and UA staff cannot reach Silver

0

@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online. How am I supposed to get some help?

0

@united thanks for that advice, so helpful. Can't believe you guys actually charge people to "fly" united

0

@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.

2

@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte

0

@united I've filed the claim but have no way of calling for updates. Is there another way to do this?

1

@united unsmiling rep. told us hotel shuttle comes "like every 15 minutes." Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?

0

@united bummer but thank you for the quick response

2

@SouthwestAir have sent you a DM with the details. Thanks!

2

@SouthwestAir will do - if you follow back I can DM that info

1

@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗

1

@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke

0

@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!

0

@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!

2

@SouthwestAir no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.

0

@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this

0

@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?

0

@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.

0

@united @perfectomobile huh? I have sent 16 crash reports in Feb alone. 8 in one day. Only app I have that consistently crashes.

0

@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done

2

@USAirways too Late Flight.

0

@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel

0

@united no it weighed 45.5 and it was the only checked bag

0

@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please

0

@united love the new 1st class breakfast!

2