mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@united cool, thanks.	2
@USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up	0
@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min	0
@JetBlue the fact that #ChrisHasMadeUsBLUSH isn't trending is how you know I'm loyal ;)	1
@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!	0
@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional	0
@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9	0
@united Yes. To Boston. I was going to Providence.	1
@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!	0
@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really? A global company? Help!	0
@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!	0
@united we needed them here asap. Will they make it on today's flight?	0
@united no thanks	1
@AmericanAir where do I look for cabin crew vacancies?	1
@united Also your at-gate monitor showed 23 empty seats	0
@USAirways Exicted to be flying with y'all soon !!	2
@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still "Now Boarding"...	0
@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.	0
@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons	0
@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help	1
@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?	0
@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.	1
@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail	0
@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville	0
@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.	0
@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet.	0
@SouthwestAir fortunately didn't have to. The flight took off on time.	1
@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???	0
@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport	0
@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins	0
@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.	2
@AmericanAir I sent you a DM, can you please help.	1
@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways	0
@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.	0
@JetBlue actually flight 1089 not 1098	1
@SouthwestAir @NotPghTimothy no exceptions for national awards?	1
@USAirways if I have Dividend Miles credit card & I used it to book my flight is one bag free?	1
@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take	0
@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted	0
@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir #BNA	0
@united thnx ^LO :-)	2
@SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?	1
@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!	2
@SouthwestAir Sent. Thanks VP!	2
@united thank you. I flew into Newark from Vail/Eagle.	2
@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?	0
@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed	0
@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?	0
@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today?	1
@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot. Makes a person paranoid.	0
@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool	0
@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model. http://t.co/96Sctomh29	1
@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. #livewelltraveled #sytycd	2
@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)	2
@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards	0
@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.	0
@USAirways very disappointed I wasn't "allowed" to change seats after checking in early online for a flight tomorrow morning.	0
@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!	0
@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?	0
@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!	2
@united Pleased to be a Premier Platinum	2
@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.	0
@USAirways now the freezing bus is just doing circles?	0
@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail	0
@jetblue had me on hold foreverrrrrr	0
@JetBlue My mother had overheard a personnel ask the attendant if "the passengers really knew what was going on" and the attendant said no.	0
@AmericanAir still waiting for a flight... I should get my money back	0
@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?	0
@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?	0
@united unfortunately, that doesn't help. Just an automated computer.	0
@united I've got a campus visit in an hour and I'm still wearing the same clothes...	1
@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)	2
@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh	0
. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags	0
@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.	0
@united flt 912. Capt Herman is amazing! Came out before flight to play "ask the captain anything." Wonderful ambassador to the airline!!	2
@JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha	1
😩😩😩“@JetBlue: Our fleet's on fleek. http://t.co/BBHTlZgH2C”	1
@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day	1
@united U blow	1
@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail.	0
@JetBlue you service agents at MCO are great, but their are not enough of them working right now!	0
@united 6 hour mechanical delay...killing me	0
@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!	0
@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL and PHL to Israel?	1
@SouthwestAir have u seen any of the messages the past hour ?	0
@AmericanAir Did the policy change? I've seen people with hamsters and rabbits before.	1
@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.	0
@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh	1
@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault #waive$200fee #ripoff #poorcustomerservice	0
@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes.	0
@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped	0
@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!	0
@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.	0
@AmericanAir what's the status of flight 1357 out of sju?	1
@USAirways in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?	0
@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation.	1
@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa	0
@AmericanAir thank you	1
I ❤️ flying @VirginAmerica. ☺️👍	2

@united cool, thanks.

2

@USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up

0

@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min

0

@JetBlue the fact that #ChrisHasMadeUsBLUSH isn't trending is how you know I'm loyal ;)

1

@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!

0

@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional

0

@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9

0

@united Yes. To Boston. I was going to Providence.

1

@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!

0

@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really? A global company? Help!

0

@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!

0

@united we needed them here asap. Will they make it on today's flight?

0

@united no thanks

1

@AmericanAir where do I look for cabin crew vacancies?

1

@united Also your at-gate monitor showed 23 empty seats

0

@USAirways Exicted to be flying with y'all soon !!

2

@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still "Now Boarding"...

0

@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.

0

@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons

0

@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help

1

@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?

0

@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.

1

@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail

0

@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville

0

@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.

0

@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet.

0

@SouthwestAir fortunately didn't have to. The flight took off on time.

1

@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???

0

@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport

0

@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins

0

@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.

2

@AmericanAir I sent you a DM, can you please help.

1

@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways

0

@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.

0

@JetBlue actually flight 1089 not 1098

1

@SouthwestAir @NotPghTimothy no exceptions for national awards?

1

@USAirways if I have Dividend Miles credit card & I used it to book my flight is one bag free?

1

@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take

0

@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted

0

@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir #BNA

0

@united thnx ^LO :-)

2

@SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?

1

@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!

2

@SouthwestAir Sent. Thanks VP!

2

@united thank you. I flew into Newark from Vail/Eagle.

2

@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?

0

@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed

0

@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?

0

@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today?

1

@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot. Makes a person paranoid.

0

@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool

0

@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model. http://t.co/96Sctomh29

1

@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. #livewelltraveled #sytycd

2

@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)

2

@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards

0

@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.

0

@USAirways very disappointed I wasn't "allowed" to change seats after checking in early online for a flight tomorrow morning.

0

@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!

0

@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?

0

@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!

2

@united Pleased to be a Premier Platinum

2

@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.

0

@USAirways now the freezing bus is just doing circles?

0

@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail

0

@jetblue had me on hold foreverrrrrr

0

@JetBlue My mother had overheard a personnel ask the attendant if "the passengers really knew what was going on" and the attendant said no.

0

@AmericanAir still waiting for a flight... I should get my money back

0

@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?

0

@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?

0

@united unfortunately, that doesn't help. Just an automated computer.

0

@united I've got a campus visit in an hour and I'm still wearing the same clothes...

1

@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)

2

@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh

0

. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags

0

@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.

0

@united flt 912. Capt Herman is amazing! Came out before flight to play "ask the captain anything." Wonderful ambassador to the airline!!

2

@JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha

1

😩😩😩“@JetBlue: Our fleet's on fleek. http://t.co/BBHTlZgH2C”

1

@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day

1

@united U blow

1

@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail.

0

@JetBlue you service agents at MCO are great, but their are not enough of them working right now!

0

@united 6 hour mechanical delay...killing me

0

@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!

0

@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL and PHL to Israel?

1

@SouthwestAir have u seen any of the messages the past hour ?

0

@AmericanAir Did the policy change? I've seen people with hamsters and rabbits before.

1

@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.

0

@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh

1

@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault #waive$200fee #ripoff #poorcustomerservice

0

@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes.

0

@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped

0

@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!

0

@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.

0

@AmericanAir what's the status of flight 1357 out of sju?

1

@USAirways in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?

0

@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation.

1

@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa

0

@AmericanAir thank you

1

I ❤️ flying @VirginAmerica. ☺️👍

2