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@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍 | 2 |
@SouthwestAir FJBFSC all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent | 0 |
As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :( | 0 |
@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that! | 2 |
@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue | 0 |
@united Just saying the truth. You don't even an email! #2015 | 0 |
@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight? Called 1800IFlySWA, long long waits... | 0 |
@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego. | 0 |
@JetBlue is so sloooooow today | 0 |
@united I'm rebooked now, but the line was 300 people deep. | 0 |
@AmericanAir we've already made other arrangements ourselves. | 1 |
@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with. | 0 |
@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home! | 0 |
@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust! | 2 |
@SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors | 2 |
@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest. | 0 |
@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again... | 0 |
@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica | 2 |
@united thanks, keep up the good work | 2 |
@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ✈️ | 1 |
@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere | 0 |
@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags. | 0 |
@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1 | 0 |
@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice | 0 |
@AmericanAir having trouble getting rebooked | 0 |
@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess | 0 |
@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive | 0 |
@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI | 0 |
@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5 | 0 |
@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels | 0 |
@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!) | 2 |
@united you are one great airline ❤️ | 2 |
@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO 😂😂😂😂 | 1 |
@SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http://t.co/kumtbgER03 | 1 |
@AmericanAir @nrosenb1 It's not allowing me to book available seats | 0 |
@SouthwestAir is having a party in the atl terminal. #letitgo http://t.co/qxTeqZm3yz | 1 |
@JetBlue Denver-Boston 2/10 flight 994 and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding | 0 |
@united just added one. Ty | 1 |
@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that... | 0 |
@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight. | 0 |
@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers! | 2 |
@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr??? | 0 |
@united #unitedairlines so is it 6:20 pm or 12:20? ORD ABQ 3709. I can't even take a walk without missing a change. | 0 |
@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday. | 2 |
@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating. | 0 |
@JetBlue good luck. Thanks. | 2 |
@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air | 0 |
@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly? | 0 |
@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY? | 0 |
@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA | 0 |
@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be | 0 |
@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage. | 0 |
@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow? | 1 |
@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ? | 2 |
@united go bankrupt again and transfer all of your assets to $LUV. That would be great. | 0 |
@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson. | 1 |
@JetBlue two rows | 1 |
@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock. | 0 |
@united How do I get through @TSA to finally board UA 1534? | 1 |
@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence. | 0 |
@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience | 0 |
@USAirways how can a person go from number one on a standby list to number twelve in three hours? Should I be super platinum diamond status | 0 |
@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold | 0 |
@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy | 0 |
@SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons | 1 |
@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!! | 0 |
@united was trying to change a flight online but got an error can you help via DM? | 0 |
@united After all I have been through on this trip, can you get me on another airline home? | 1 |
@JetBlue flight 2302 from JFK to BUF. | 1 |
@united I missed my connection already. Then I missed the next flight they put me on. Now I'm going to LAX instead of Hawaii. :( | 0 |
@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ | 0 |
@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys. | 0 |
@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice | 0 |
@united assistance with what, the attitude of your staff no matter which airport we are at? | 0 |
@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd? | 0 |
@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies | 0 |
@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee | 0 |
@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots! | 2 |
@united I'll stick with my United flight. Thanks, though. Effort is much appreciated. | 2 |
@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring. | 1 |
@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool. | 0 |
@united it is cool. Your customer told me they didn't care either. It is expected | 0 |
@SouthwestAir I can go. I want to badly!!!! I don't know how to DM. Can I e-mail you? Help!!! [email protected] | 1 |
@USAirways I have 3 times and no one has been able to help me out | 0 |
Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business | 2 |
@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my 8am flight to Hayden/steamboat | 0 |
@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain | 0 |
@USAirways you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w | 0 |
@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due. | 0 |
@united eventually. You should approach bags like @AlaskaAir they get it. | 0 |
@SouthwestAir telling my Fam in Vegas now. :) | 2 |
@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day. | 0 |
@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might "know" but don't show it. | 0 |
@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise | 0 |
@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn. | 0 |
@AmericanAir @DAI_President Good luck at DFW this evening AA! | 2 |
@united I will thank you! | 2 |
@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD | 0 |
@SouthwestAir I just received your birthday card. It was amazing and made me smile with joy. Nice videos. Thanks. | 2 |
@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing | 1 |
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