mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here	0
@VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad	0
@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. #allrepresentativesbusy #nooption	0
@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi	0
@SouthwestAir Awesome!!! Sending now.	2
@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back	0
@AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME!	0
@USAirways flight 437 PHX>ORD. Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(	2
@united kept me watching the safety video for the first time in forever. Nice job 👍.	2
@united what's the best way to get your tickets? Print off at home or go to check in desk?	1
@JetBlue - I look forward to getting this resolved. I will be in touch.	1
@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?	0
@SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r	0
@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU	2
@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?	1
@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.	2
@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!	0
@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup	0
@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!	2
@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!	0
“@JetBlue: Our fleet's on fleek. http://t.co/mFSsh2UHUe” LMFAO!!!!!!!!!!	1
@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002	0
@SouthwestAir please please please choose me to go see @Imaginedragons #DestinationDragons	1
@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.	2
@SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me & my best friend are hoping to win. thanks!	1
@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face	0
@USAirways Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours	0
. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful	0
@JetBlue sounds fun! How does that work?	1
@SouthwestAir what is DM?	1
@JetBlue delayed flight bummer	0
@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC	0
@SouthwestAir our flight is delayed till tomorrow curse the weather	0
@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks	0
@AmericanAir on hold again....estimated 2 hr hold	0
@united THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE http://t.co/e1EOfthgAJ	1
@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!	2
@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!	2
@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason	0
@united ok thx!	2
@JetBlue has the worst customer service out of any airline company. #dontflythem	0
@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9	1
@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do	0
@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same.	0
@JetBlue my daughter's college game in Denver. Only one set of parents will be there 😢😢😢	1
@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.	0
@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?	0
@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.	0
@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek	0
@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.	0
@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?	0
@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight	0
@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa	0
@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16)	0
@USAirways please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.	0
@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons	2
@USAirways ok thank you! Very helpful! This is why you're my favorite airline!	2
@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job	2
@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc	0
@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.	0
@united finally made it to rep, who solved my problem.	2
@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?	0
@AmericanAir AA2416 on time and awesome flight. Great job American!	2
Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN	2
@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?	0
@SouthwestAir Not your finest moment in Boston right now!	0
@united what happened to flight status map? It was so cool..	1
@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?	1
@SouthwestAir I would.	1
@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you.	0
@united well played, ^LO.	2
@AmericanAir yes. He's in the next flight	1
@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks	2
@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep	0
@JetBlue @_justdippin_ drops a new video off the upcoming project #TheTakeover, produced by YpOnTheBeat https://t.co/IKQBdZA7TN RT	1
@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.	2
@SouthwestAir THANK YOU for finally making your boarding passes work with passbook	2
@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?	0
@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw	1
Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP	0
@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes....	0
@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.	0
@united thanks I'll fill out the form that no one reads or responds to.	0
@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now	1
@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈	2
@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.	0
@USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up?	0
@JetBlue thanks. I appreciate your prompt response.	2
@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining	2
@united still waiting	0
@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question	0
“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :) Enjoy the ride!” Thank you!	2
@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol	0
@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest	0
@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...	0
@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt	0
@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?	0
@SouthwestAir show me some love and a companion flight~please and thank you!	2
@SouthwestAir Where the heck are the bags for Chicago 408. It has been an hour	0
@AmericanAir "bag has not yet been located". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?	0

@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here

0

@VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad

0

@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. #allrepresentativesbusy #nooption

0

@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi

0

@SouthwestAir Awesome!!! Sending now.

2

@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back

0

@AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME!

0

@USAirways flight 437 PHX>ORD. Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(

2

@united kept me watching the safety video for the first time in forever. Nice job 👍.

2

@united what's the best way to get your tickets? Print off at home or go to check in desk?

1

@JetBlue - I look forward to getting this resolved. I will be in touch.

1

@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?

0

@SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r

0

@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU

2

@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?

1

@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.

2

@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!

0

@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup

0

@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!

2

@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!

0

“@JetBlue: Our fleet's on fleek. http://t.co/mFSsh2UHUe” LMFAO!!!!!!!!!!

1

@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002

0

@SouthwestAir please please please choose me to go see @Imaginedragons #DestinationDragons

1

@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.

2

@SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me & my best friend are hoping to win. thanks!

1

@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face

0

@USAirways Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours

0

. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful

0

@JetBlue sounds fun! How does that work?

1

@SouthwestAir what is DM?

1

@JetBlue delayed flight bummer

0

@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC

0

@SouthwestAir our flight is delayed till tomorrow curse the weather

0

@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks

0

@AmericanAir on hold again....estimated 2 hr hold

0

@united THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE http://t.co/e1EOfthgAJ

1

@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!

2

@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!

2

@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason

0

@united ok thx!

2

@JetBlue has the worst customer service out of any airline company. #dontflythem

0

@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9

1

@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do

0

@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same.

0

@JetBlue my daughter's college game in Denver. Only one set of parents will be there 😢😢😢

1

@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.

0

@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?

0

@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.

0

@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek

0

@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.

0

@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?

0

@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight

0

@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa

0

@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16)

0

@USAirways please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.

0

@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons

2

@USAirways ok thank you! Very helpful! This is why you're my favorite airline!

2

@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job

2

@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc

0

@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.

0

@united finally made it to rep, who solved my problem.

2

@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?

0

@AmericanAir AA2416 on time and awesome flight. Great job American!

2

Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN

2

@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?

0

@SouthwestAir Not your finest moment in Boston right now!

0

@united what happened to flight status map? It was so cool..

1

@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?

1

@SouthwestAir I would.

1

@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you.

0

@united well played, ^LO.

2

@AmericanAir yes. He's in the next flight

1

@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks

2

@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep

0

@JetBlue @_justdippin_ drops a new video off the upcoming project #TheTakeover, produced by YpOnTheBeat https://t.co/IKQBdZA7TN RT

1

@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.

2

@SouthwestAir THANK YOU for finally making your boarding passes work with passbook

2

@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?

0

@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw

1

Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP

0

@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes....

0

@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.

0

@united thanks I'll fill out the form that no one reads or responds to.

0

@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now

1

@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈

2

@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.

0

@USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up?

0

@JetBlue thanks. I appreciate your prompt response.

2

@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining

2

@united still waiting

0

@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question

0

“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :) Enjoy the ride!” Thank you!

2

@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol

0

@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest

0

@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...

0

@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt

0

@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?

0

@SouthwestAir show me some love and a companion flight~please and thank you!

2

@SouthwestAir Where the heck are the bags for Chicago 408. It has been an hour

0

@AmericanAir "bag has not yet been located". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?

0